LG Electronics 24G411A-B 24 Inch UltraGear Gaming Monitor

Product's Documents

Below are documents related to this product, you can read online or download:
User Manual Installation Instruction
  • Quick Setup Guide English,Spanish - (English) Download
24G411A-B photo

Owner’s Manual English

This is the main product document for model 24G411A-B.

The file format is pdf, 46 pages, you can download this manual here .

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LED Monitor*
Owners Manual
* LG LED Monitor applies LCD screen with LED backlights.
Please read this manual carefully before operating your set and retain it for future reference.
24G411A
27G411A
www.lg.com
Copyright © 2025 LG Electronics Inc. All Rights Reserved.
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TABLE OF CONTENTS
LICENSE .......................................3
ASSEMBLING AND PREPARING 4
- Supported Drivers and Software .........................4
- Product and Button Description...........................5
How to Use the Joystick Button
- Moving and Lifting the Monitor............................6
Installing on a Table
Adjusting the Angle
Using the Kensington Lock
Installing the Wall Mount Plate
Installing on the Wall
USING THE MONITOR .............. 12
- Connecting to a PC...................................................12
HDMI Connection
DisplayPort Connection
- Connecting AV Devices ...........................................13
HDMI Connection
- Connecting Peripherals...........................................14
Connecting Headphones
USER SETTINGS ....................... 15
- Activating the Main Menu ....................................15
Main Menu Features
- User Settings ...............................................................16
Menu Settings
TROUBLESHOOTING ................ 27
PRODUCT SPECIFICATION ...... 30
- Factory Support Mode............................................34
- HDMI Timing (Video) ................................................36
- Beep Guide ...................................................................37
LIMITED WARRANTY (USA) ... 40
LIMITED WARRANTY (CANADA)
................................................... 43
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LICENSE
Each model has different licenses. Visit www.lg.com for more information on the license.
The terms HDMI, HDMI High-Definition Multimedia Interface, HDMI trade dress and the HDMI Logos are trademarks or registered
trademarks of HDMI Licensing Administrator, Inc.
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ASSEMBLING AND PREPARING
CAUTION
Always use genuine LG components to ensure safety and product performance.
The product warranty will not cover damage or injury caused by the use of
unauthorized components.
It is recommended that use the supplied components.
If you use generic cables not certified by LG, the screen may not display or there
may be image noises.
Illustrations in this document represent typical procedures, so they may look
different from the actual product.
Do not apply foreign substances (oils, lubricants, etc.) to the screw parts when
assembling the product. (Doing so may damage the product.)
Applying excessive force when tightening screws may cause damage to the
monitor. Damage caused in this way will not be covered by the product warranty.
Do not carry the monitor upside down by just holding the base. This may cause the
monitor to fall off the stand and could result in personal injury.
When lifting or moving the monitor, do not touch the monitor screen. The force
applied to the monitor screen may cause damage to it.
For wave pattern on appearance, unlike the general method of coating, it’s applied
to added glittering material in raw material.With no peeled-off appearance, it has
good durability. Please use it with confidence because there is no problem in using
the product at all.
NOTE
The components may look different from those illustrated here.
Without prior notice, all product information and specifications contained in this
manual are subject to change to improve the performance of the product.
To purchase optional accessories, visit an electronics store or an online shopping
site, or contact the retailer from which you purchased the product.
The power cord provided may differ depending upon the region.
Supported Drivers and Software
You can download and install the latest version from the LGE website (www.lg.com).
- Monitor Driver / LG Switch
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Product and Button Description
Joystick Button
How to Use the Joystick Button
You can easily control the functions of the monitor by pressing the joystick button or
moving it left/right/up/down with your finger.
Basic Functions
Power on
Press the joystick button once with
your finger to turn on the monitor.
Power off
Press and hold the joystick button
once more than 5 seconds with your
finger to turn off the monitor.
/
Volume
control
You can control the volume by
moving the joystick button left/right.
/
Accessibility Enters the Accessibility menu.
NOTE
The joystick button is located at the bottom of the monitor.
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Moving and Lifting the Monitor
When moving or lifting the monitor, follow these instructions to prevent the monitor
from being scratched or damaged and to ensure safe transportation, regardless of
its shape or size.
Place the monitor in the original box or packing material before attempting to
move it.
Before moving or lifting the monitor, disconnect the power cord and all other
cables.
Hold the bottom and side of the monitor frame firmly. Do not hold the panel itself.
When holding the monitor, the screen should face away from you to prevent it
from being scratched.
When transporting the monitor, do not expose the monitor to shock or excessive
vibration.
When moving the monitor, keep it upright and never turn the monitor on its side or
tilt it sideways.
CAUTION
Avoid touching the monitor screen as much as possible.
- This may result in damage to the screen or some of the pixels used to create
images.
If you use the monitor panel without the stand base, its joystick button may cause
the monitor to become unstable and fall, resulting in damage to the monitor or
human injury. In addition, this may cause the joystick button to malfunction.
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CAUTION
Unplug the power cord before moving or installing the monitor. There is risk of
electric shock.
Make sure to use the power cord that is provided in the product package and
connect it to a grounded power outlet.
If you need another power cord, please contact your local dealer or the nearest
retail store.
Installing on a Table
Lift the monitor and place it on the table in an upright position. Place the monitor
at least 100mm (3.94 inches) away from the wall to ensure sufficient ventilation.
A: 100mm (3.94 inches)
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Adjusting the Angle
1 Place the monitor mounted on the stand base in an upright position.
2 Adjust the angle of the screen.
The angle of the screen can be adjusted forward or backward from -5° to 20° for a
comfortable viewing experience.
WARNING
To avoid injury to the fingers when adjusting the screen, do not hold the lower part
of the monitor’s frame as illustrated below.
Be careful not to touch or press the screen area when adjusting the angle of the
monitor.
Using the Kensington Lock
For more information on installation and usage, refer to the Kensington lock owner’s
manual or visit the website at http://www.kensington.com.
NOTE
The Kensington security system is optional. You can obtain optional accessories
from most electronics stores.
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Installing the Wall Mount Plate
This monitor meets the specifications for the wall mount plate or other compatible
devices.
1 Place the screen face down. To protect the monitor panel (screen), cover the
surface with a soft cloth or the monitor protection pad included in the product
package.
2 Remove the four screws tightened on the back of the monitor.
3 Place the wall mount plate onto the monitor and align it with the screw holes.
4 Tighten the four screws using a screwdriver to fix the plate to the monitor.
NOTE
The wall mount plate is sold separately.
For more information on installation, refer to the wall mount plate’s installation
guide.
Be careful not to apply too much force while mounting the wall mount plate as it
may cause damage to the screen.
Installing on the Wall
Install the monitor at least 100mm (3.94 inches) away from the wall and leave
about 100mm (3.94 inches) of space at each side of the monitor to ensure
sufficient ventilation. Detailed installation instructions can be obtained from your
local retail store. Alternatively, please refer to the manual for how to install and set
up a tilting wall mounting bracket.
A: 100mm (3.94 inches)
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To install the monitor to a wall, attach a wall mounting bracket (optional) to the back
of the monitor.
Make sure that the wall mounting bracket is securely fixed to the monitor and to the
wall.
1 If you use screws longer than the standard length, it may damage the inside of
the product.
2 A non-VESA standard screw may damage the product and cause the monitor
to fall. LG Electronics is not liable for any accidents relating to the use of non-
standard screws.
Wall Mount (mm) 100 x 100
Standard screw M4 x L10
Number of screws 4
Wall Mount Plate (Optional) LSW 149
NOTE
Use the screws specified by VESA standards.
The wall mount kit includes the installation guide and all necessary parts.
The wall mounting bracket is optional. You can obtain optional accessories from
your local dealer.
The length of the screw may differ for each wall mounting bracket. Be sure to use
the proper length.
For more information, please refer to the user manual for the wall mounting
bracket.
CAUTION
Unplug the power cord before moving or installing the monitor to avoid electric
shock.
Installing the monitor on the ceiling or on a slanted wall may result in the monitor
falling off, which could lead to injury. Use an authorized LG wall mount and contact
the local dealer or qualified personnel.
Applying excessive force when tightening screws may cause damage to the
monitor. Damage caused in this way will not be covered by the product warranty.
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Use the wall mounting bracket and screws that conform to VESA standards.
Damage caused by the use or misuse of inappropriate components will not be
covered by the product warranty.
When measured from the back of the monitor, the length of each installed screw
must be 8 mm (0.3 inches) or less.
Wall Mount Plate
Back of the Monitor
Screw
Dimensions
: M4 x L10
Wall Mount Plate
Back of the
Monitor
Max. 8 mm (0.3 inches)
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USING THE MONITOR
Illustrations in this manual may differ from the actual product.
Press the joystick button, go to Settings Input, and then select the input option.
CAUTION
If you use generic cables not certified by LG, the screen may not display or there
may be image noises.
Do not press the screen for a prolonged time. This may cause image distortion.
Do not display a still image on the screen for a prolonged time. This may cause
image retention. Use a PC screensaver if possible.
When connecting the power cord to the outlet, use a grounded (3-hole) power
strip or a grounded power outlet. (Depending on country)
The monitor may flicker when turned on in an area where the temperature is low.
This is normal.
Sometimes red, green, or blue spots may appear on the screen. This is normal.
Make sure to use the supplied cable of the product. Otherwise, this may cause the
device to malfunction.
If the environment is reflective, move the monitor or lighting or adjust the
brightness of the surroundings.
Connecting to a PC
This monitor supports the *Plug and Play feature.
* Plug and Play: A feature that allows you to add a device to your computer without
having to reconfigure anything or install any manual drivers.
HDMI Connection
Transmits digital video and audio signals from your PC to the monitor.
CAUTION
Using a DVI to HDMI / DP (DisplayPort) to HDMI cable may cause compatibility
issues.
Use a certified cable with the HDMI logo attached. If you do not use a certified
HDMI cable, the screen may not display or a connection error may occur.
Recommended HDMI cable types
- High-Speed HDMI
®
/
TM
cable
- High-Speed HDMI
®
/
TM
cable with Ethernet
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DisplayPort Connection
Transmits digital video and audio signals from your PC to the monitor.
NOTE
There may be no video or audio output depending on the DP (DisplayPort) version
of the PC.
If you are using a Mini DisplayPort output graphics card, use a Mini DP to DP (Mini
DisplayPort to DisplayPort) cable or gender that supports DisplayPort1.4. (sold
separately)
Connecting AV Devices
HDMI Connection
HDMI transmits digital video and audio signals from your AV device to the monitor.
NOTE
Using a DVI to HDMI / DP (DisplayPort) to HDMI cable may cause compatibility
issues.
Use a certified cable with the HDMI logo attached. If you do not use a certified
HDMI cable, the screen may not display or a connection error may occur.
Recommended HDMI cable types
- High-Speed HDMI
®
/
TM
cable
- High-Speed HDMI
®
/
TM
cable with Ethernet
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Connecting Peripherals
Connecting Headphones
Connect peripherals to the monitor via the headphones port.
NOTE
Peripheral devices are sold separately.
If you use angled earphones, it may cause a problem with connecting another external
device to the monitor. Therefore, it is recommended to use straight earphones.
Angled Straight
(Recommend)
Depending on the audio settings of the PC and external device, headphones and
speaker functions may be limited.
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USER SETTINGS
NOTE
Your monitor’s OSD (On Screen Display) may differ slightly from that shown in this manual.
When Beep Guide is activated, pressing the joystick button will take you to Menu right away.
Activating the Main Menu
1 Press the joystick button on the bottom of the monitor.
2 Move the joystick up/down and left/right to set the options.
Main Menu Features
Main Menu Description
: Power Off Turns off the monitor.
: Input
Sets input mode. (Default)
You can customise the left ( ) of the main menu to access your preferred menu easily.
(Settings > General > User-defined Key 1)
: Game Mode
Sets the game mode for gaming. (Default)
You can customise the right ( ) of the main menu to access your preferred menu easily.
(Settings > General > User-defined Key 2)
: Settings Configures the screen settings.
:
Exit Exits the main menu.
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User Settings
Menu Settings
1 To view the OSD menu, press the joystick button at the bottom of the monitor and then enter the Settings.
2 Move the joystick up/down and left/right to set the options.
3 To return to the upper menu or set other menu items, move the joystick to or pressing ( ) it.
4 If you want to exit the OSD menu, move the joystick to until you exit.
Game Adjust Picture Adjust Sound Input General
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Game Mode on SDR(Non-HDR)signal.
Settings > Game Mode Description
Game Mode
Gamer 1 In this mode, users can customize elements including game-related options.
Gamer 1 and Gamer 2 picture modes allow you to save two sets of customized display settings, including game-related setup
options.
Gamer 2
FPS This mode is optimized for FPS games.
RTS This mode is optimized for RTS Game.
Vivid Optimized the screen for vivid colors.
Reader Optimizes the screen for viewing documents. You can brighten the screen in the OSD menu.
HDR Effect Optimizes the screen for high dynamic range.
Color Weakness
This mode is for users who cannot distinguish between red and green. It enables users with color weakness to easily distinguish
between the two colors.
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Game Mode on HDR signal.
Settings > Game Mode Description
Game Mode
Gamer 1 In this mode, users can customize elements including game-related options.
Gamer 1 and Gamer 2 picture modes allow you to save two sets of customized display settings, including game-related setup
options.
Gamer 2
FPS This mode is optimized for FPS games.It is suitable for very dark FPS games.
RTS This mode is optimized for RTS Game.
Vivid Optimized the screen for vivid colors.
NOTE
The Game Mode can be set depends on the Input signal.
If the Game Mode is changed in the DP (DisplayPort) input, the screen may flicker or the resolution of your PC screen may be affected.
HDR content may not display correctly depending on Windows OS settings, please check HDR On/Off settings in Windows.
When the HDR function is turned on, the characters or picture quality may be poor according to Graphic card performance.
While the HDR function is on, screen flickering or cracking may occur when changing the monitor input or power on/off according to Graphic card
performance.
For information about whether the graphics card and game support HDR, visit their manufacture's website.
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Settings > Game Adjust Description
Game Adjust
Overclock
On Sets Overclock to a higher refresh rate than specified by the panel specification.
Off Disables the Overclock improvement feature.
FreeSync /
Adaptive-Sync
Provides seamless and natural images by synchronizing the vertical frequency of the input signal with that of the output signal.
CAUTION
Supported Interface: DisplayPort (Adaptive-Sync), HDMI (FreeSync)
Supported Graphic Card: A graphic card that supports NVIDIA's G-SYNC or AMD’s FreeSync is necessary.
Supported Version : Make sure to update the graphic card to the latest driver.
For more information and requirement, refer to NVIDIA website (www.nvidia.com) and AMD website (www.amd.com).
1ms Motion Blur Reduction and FreeSync feature can not used at the same time.
On FreeSync / Adaptive-Sync function on.
Off FreeSync / Adaptive-Sync function off.
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Game Adjust
1ms Motion Blur
Reduction
On
This mode minimizes motion blur in fast-moving videos. To take full advantage of this function, select 1920 x 1080
@ 120Hz/144Hz before enabling 1ms Motion Blur Reduction.
This function is available for the following vertical frequency. (120Hz/144Hz)
Off
Turns 1ms Motion Blur Reduction Mode off.
NOTE
To reduce motion blur, brightness is reduced with backlight control.
1ms Motion Blur Reduction and FreeSync feature can not used at the same time.
This function is game-optimized.
It is recommended to turn off when you are not using the gaming function.
Flicker may occur during 1ms Motion Blur Reduction operation.
Black Stabilizer
You can control the black contrast to have better visibility in dark scenes.
You can easily distinguish objects on dark game screens.
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Game Adjust
Response Time
Sets a response time for displayed pictures based on the speed of the screen.
For a normal environment, it is recommended that you use Fast.
For a fast-moving picture, it is recommended that you use Faster.
Once Faster Mode is selected, Motion Blur may occur depending on the content.
Faster Sets the response time to Faster.
Fast Sets the response time to Fast.
Normal Sets the response time to Normal.
Off Does not use the response time improvement feature.
Crosshair
Crosshair provides a mark on the center of the screen for First Person Shooter (FPS) games. Users can select the Crosshair that fits
their gaming environment among four different Crosshairs.
When the monitor is off or enters energy saving mode, the Crosshair feature is automatically turned off.
FPS Counter
On
The indicator is displayed on the upper left of the screen. It will reflect the actual frame rate that is received at the
input.
Off Does not use the FPS Counter feature.
NOTE
FPS Counter and Crosshair feature can not be used at the same time.
Game Reset
Do you want to reset your Game settings?
No Cancel the select.
Yes Returns to the default settings.
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Settings > Picture Adjust Description
Picture Adjust
Brightness Adjusts the brightness of the screen.
Contrast Adjusts the contrast of the screen.
Sharpness Adjusts the sharpness of the screen.
Gamma
Mode 1, Mode 2,
Mode 3
The higher the gamma value, the darker the image becomes. Likewise, the lower the gamma value, the
lighter the image becomes.
Mode 4 If you do not need to adjust the gamma settings, select Mode 4.
Color Temp
Custom The user can adjust it to red, green, or blue by customization.
Warm Sets the screen color to a reddish tone.
Medium Sets the screen color to between a red and blue tone.
Cool Sets the screen color to a bluish tone.
Manual The user can fine - tune the color temperature.
R/G/B You can customize the picture color using Red, Green, and Blue colors.
Six Color
Meets the user requirements for colors by adjusting the hue and saturation of the six colors (Red, Green, Blue, Cyan, Magenta
and Yellow) and then saving the settings.
Hue Adjusts the tone of the screen colors.
Saturation
Adjusts the saturation of the screen colors. The lower the value, the less saturated. The higher the value,
the more saturated.
Black Level
Sets the offset level (for HDMI only).
y
Offset: as a reference for a video signal, this is the darkest color the monitor can display.
High Keeps the current contrast ratio of the screen.
Low Lowers the black levels and raises the white levels from the current contrast ratio of the screen.
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Picture Adjust Picture Reset
Do you want to reset your picture settings?
No Cancel the select.
Yes Returns to the default settings.
Settings > Sound Description
Sound Volume
Adjusts the volume level.
NOTE
You can adjust Mute / Unmute by moving the joystick button to in the Volume menu.
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Settings > Input Description
Input
Input List Selects the input mode.
Aspect Ratio
Adjusts the aspect ratio of the screen.
Full Wide Displays the video in widescreen, regardless of the video signal input.
Original Displays video according to the aspect ratio of the video signal input.
NOTE
The display may look the same for Full Wide and Original options at the recommended resolution. (1920 x 1080)
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Settings > General Description
General
Language Sets the menu screen to the desired language.
User-defined Key 1
You can customise the main menu to access your preferred menu easily.
User-definded Key 1 and User-definded Key 2 appear at the left/right of the main menu.
User-defined Key 2
SMART ENERGY
SAVING
High Saves energy using the high-efficiency SMART ENERGY SAVING feature.
Low Saves energy using the low-efficiency SMART ENERGY SAVING feature.
Off Disables the SMART ENERGY SAVING feature.
NOTE
The value of energy saving data may differ depending on panel and panel suppliers.
If you select the option of SMART ENERGY SAVING is High or Low, monitor luminance become lower or higher depend on source.
Deep Sleep Mode
When Deep sleep mode is enabled, power consumption is minimized while the monitor is in standby mode.
On Enables Deep sleep Mode.
Off Disables Deep sleep Mode.
NOTE
If Deep Sleep Mode is Off, monitor only turns off the back light while the monitor is standby mode.
Automatic Standby
Feature that automatically turns off the monitor when there is no movement on the screen for a period of time. You can set a timer for
the auto-off function. (8H, 6H, 4H and Off)
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General
Input Compatibility
Version
Please set the Input Compatibility Version to match the version of the connected external device.
HDMI
2.0/1.4
If you want to use the HDR, select the Input Compatibility Version to 2.0.
DisplayPort
1.4/1.2/1.1
If you want to use the HDR, select the Input Compatibility Version to 1.4.
OSD Lock
This feature disables the configuration and adjustment of menus.
On Enables OSD Lock.
Off Disables OSD Lock.
NOTE
All features are disabled except Brightness, Contrast in Picture Adjust, Volume in Sound, Input, OSD Lock and Information in
General.
Information The display information will be shown the Total Power On Time, Resolution.
Reset to Initial
Settings
Do you want to reset your settings?
No Cancel the select.
Yes Returns to the default settings.
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TROUBLESHOOTING
Nothing is displayed on the screen.
Is the monitor's power cord plugged in?
Check if the power cord is correctly plugged into the power outlet.
Is the The screen is not currently set to
the recommended resolution. message
being displayed?
This occurs when signals transferred from the PC (graphics card) are out of the recommended horizontal or vertical frequency
range of the monitor. Please see the PRODUCT SPECIFICATION section of this manual to set the appropriate frequency.
Is the No Signal message being
displayed?
This is displayed when the signal cable between the PC and the monitor is missing or disconnected. Check the cable and
reconnect it.
Is the Out of Range message being
displayed?
- This occurs when signals transferred from the PC (graphics card) are out of the horizontal or vertical frequency range of the
monitor. Please see the PRODUCT SPECIFICATION section of this manual to set the appropriate frequency.
Have you installed the display driver?
Be sure to install the display driver from our web site: http://www.lg.com.
Make sure to check if the graphics card supports Plug and Play function.
Some features are disabled.
Are some functions not available when
you press the Menu button?
The OSD is locked. Go to Settings > General and set OSD Lock to Off.
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The screen retains an image.
Does image sticking occur even when the
monitor is turned off?
Displaying a still image for a prolonged time may cause damage to the screen, resulting in the retention of the image.
To extend the lifetime of the monitor, use a screensaver.
Screen display is unstable and shaky. / Images displayed on the monitor leave shadow trails.
Did you select the appropriate resolution? If the selected resolution is HDMI 1080i 60/50 Hz (interlaced), the screen may be flickering. Change the resolution to 1080p or
the recommended resolution.
NOTE
Vertical Frequency: In order to display an image, the screen must be refreshed dozens of times per second, like a fluorescent lamp. The number of times the screen is refreshed
per second is called vertical frequency, or refresh rate, and is represented by Hz.
Horizontal Frequency: The time it takes to display one horizontal line is called the horizontal cycle. If 1 is divided by the horizontal interval, the result is the number of horizontal
lines displayed per second. This is called horizontal frequency and is represented by kHz.
Check if the graphics card’s resolution or frequency is within the range allowed by the monitor and set it to the recommended (optimal) resolution Control Panel > Display >
Settings in Windows. (The settings may differ depending on the operating system (OS) you use.)
Not setting the graphics card to the recommended (optimal) resolution may result in blurred text, a dimmed screen, a truncated display area or misalignment of the display.
The setting methods may be different depending on the computer or operating system, and some resolutions may not be available depending on the performance of the
graphics card. If this is the case, contact the manufacturer of the computer or graphics card for assistance.
Some graphics cards may not support 1920 x 1080 resolution. If the resolution cannot be displayed, contact the manufacturer of your graphics card.
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The display color is abnormal.
Does the display appear discolored
(16 colors)?
Set the color to 24 bit (true color) or higher. In Windows, go to Control Panel > Display > Settings > Color Quality. (The
settings may differ depending on the operating system (OS) you use.)
Does the display color appear unstable or
monochrome?
Check if the signal cable is connected properly. Reconnect the cable or reinsert the PC's graphics card.
Are there spots on the screen? When using the monitor, pixilated spots (red, green, blue, white, or black) may appear on the screen. This is normal for an LCD
screen. It is not an error, nor is it related to the monitor's performance.
No sound from the headphone port.
Are images displayed using DP
(DisplayPort) or HDMI input without
sound?
Make sure that the headphone port connections are made properly.
Try increasing the volume with the joystick.
Set the audio output of the PC to the monitor you are using. On Microsoft Windows, go to Control Panel > Hardware and
Sound > Sound > set the Monitor as default device. (The settings may differ depending on the operating system (OS) you use.)
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PRODUCT SPECIFICATION
24G411A
LCD Screen Color Depth 8-bit color is supported.
Resolution Max Resolution 1920 x 1080 @ 144 Hz
Recommended Resolution 1920 x 1080 @ 120 Hz
Power Sources Power Rating 19 V 1.3 A
AC/DC Adapter ADS-25SFA-19-3 19025E type, manufactured by SHENZHEN HONOR ELECTRONIC
Or ADS-25FSF-19 19025EPCU-1 type, manufactured by SHENZHEN HONOR ELECTRONIC
Or ADS-25FSF-19 19025EPBR-1 type, manufactured by SHENZHEN HONOR ELECTRONIC
Or ADS-25FSF-19 19025EPI-1 type, manufactured by SHENZHEN HONOR ELECTRONIC
Or ADS-25FSF-19 19025EPG-1 type, manufactured by SHENZHEN HONOR ELECTRONIC
Or ADS-25FSF-19 19025EPB-1 type, manufactured by SHENZHEN HONOR ELECTRONIC
Or AD10560LF type, manufactured by PI Electronics (H.K.) Ltd.
Or AD2139S20 type, manufactured by PI Electronics (H.K.) Ltd.
Or AD2139620 type, manufactured by PI Electronics (H.K.) Ltd.
Or AD2183R20 type, manufactured by PI Electronics (H.K.) Ltd.
Or AD2183U20 type, manufactured by PI Electronics (H.K.) Ltd.
Output: 19 V 1.3 A
Environmental Conditions Operating Conditions Temperature 0 °C to 40 °C (32 °F to 104 °F)
Humidity Less than 80 %
Storing Conditions Temperature -20 °C to 60 °C (-4 °F to 140 °F)
Humidity Less than 85 %
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Dimensions Monitor Size (Width x Height x Depth)
With Stand 539.4 x 412 x 220 (mm)
21.2 x 16.2 x 8.6 (inches)
Without Stand 539.4 x 317.1 x 38.7 (mm)
21.2 x 12.4 x 1.5 (inches)
Weight (Without Packaging) With Stand 3.3 kg (7.2 lbs)
Without Stand 2.4 kg (5.2 lbs)
Specifications are subject to change without notice.
The symbol means alternating current, and the symbol means direct current.
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PRODUCT SPECIFICATION
27G411A
LCD Screen Color Depth 8-bit color is supported.
Resolution Max Resolution 1920 x 1080 @ 144 Hz
Recommended Resolution 1920 x 1080 @ 120 Hz
Power Sources Power Rating 19 V 1.3 A
AC/DC Adapter ADS-25SFA-19-3 19025E type, manufactured by SHENZHEN HONOR ELECTRONIC
Or ADS-25FSF-19 19025EPCU-1 type, manufactured by SHENZHEN HONOR ELECTRONIC
Or ADS-25FSF-19 19025EPBR-1 type, manufactured by SHENZHEN HONOR ELECTRONIC
Or ADS-25FSF-19 19025EPI-1 type, manufactured by SHENZHEN HONOR ELECTRONIC
Or ADS-25FSF-19 19025EPG-1 type, manufactured by SHENZHEN HONOR ELECTRONIC
Or ADS-25FSF-19 19025EPB-1 type, manufactured by SHENZHEN HONOR ELECTRONIC
Or AD10560LF type, manufactured by PI Electronics (H.K.) Ltd.
Or AD2139S20 type, manufactured by PI Electronics (H.K.) Ltd.
Or AD2139620 type, manufactured by PI Electronics (H.K.) Ltd.
Or AD2183R20 type, manufactured by PI Electronics (H.K.) Ltd.
Or AD2183U20 type, manufactured by PI Electronics (H.K.) Ltd.
Output: 19 V 1.3 A
Environmental Conditions Operating Conditions Temperature 0 °C to 40 °C (32 °F to 104 °F)
Humidity Less than 80 %
Storing Conditions Temperature -20 °C to 60 °C (-4 °F to 140 °F)
Humidity Less than 85 %
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Dimensions Monitor Size (Width x Height x Depth)
With Stand 611.5 x 452.4 x 220 (mm)
24.0 x 17.8 x 8.6 (inches)
Without Stand 611.5 x 357.8 x 38.5 (mm)
24.0 x 14.0 x 1.5 (inches)
Weight (Without Packaging) With Stand 3.8 kg (8.3 lbs)
Without Stand 2.9 kg (6.3 lbs)
Specifications are subject to change without notice.
The symbol means alternating current, and the symbol means direct current.
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Factory Support Mode
HDMI
Resolution Horizontal Frequency (kHz) Vertical Frequency (Hz) Polarity (H/V) Remarks
640 x 480 31.469 59.94 -/-
800 x 600 37.879 60.317 +/+
1024 x 768 48.363 60.004 -/-
1920 x 1080 67.5 60 +/+
Recommended Timing
- Input Compatibility Version : 1.4
1920 x 1080 84.364 74.99 +/+
1920 x 1080 110 100 -/-
1920 x 1080 137.26 119.982 -/-
Recommended Timing
- Input Compatibility Version : 2.0
1920 x 1080 166.587 143.981 -/-
Recommended Timing (Overclock)
- Input Compatibility Version : 2.0
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DisplayPort
Resolution Horizontal Frequency (kHz) Vertical Frequency (Hz) Polarity (H/V) Remarks
640 x 480 31.469 59.94 -/-
800 x 600 37.879 60.317 +/+
1024 x 768 48.363 60.004 -/-
1920 x 1080 67.5 60 +/+
Recommended Timing
- Input Compatibility Version : 1.2
1920 x 1080 84.364 74.99 +/+
1920 x 1080 110 100 -/-
1920 x 1080 137.26 119.982 -/-
Recommended Timing
- Input Compatibility Version : 1.4
1920 x 1080 166.587 143.981 -/-
Recommended Timing (Overclock)
- Input Compatibility Version : 1.4
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HDMI Timing (Video)
Preset Mode
Horizontal Frequency
(kHz)
Vertical Frequency (Hz) Remarks
480P 31.5 60
720P 45 60
1080P 67.5 60
1080P 135 120
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Beep Guide
Menu Location
Game Adjust 1
Game Adjust - Game Mode 1 1
Game Adjust - Game Mode - Gamer1 1 1 1
Game Adjust - Game Mode - Gamer1 1 1 2
Game Adjust - Game Mode - FPS 1 1 3
Game Adjust - Game Mode - RTS 1 1 4
Game Adjust - Game Mode - Vivid 1 1 5
Game Adjust - Game Mode - Reader 1 1 6
Game Adjust - Game Mode - HDR Effect 1 1 7
Game Adjust - Game Mode - Color
Weakness
1 1 8
Game Adjust - Overclock 1 2
Game Adjust - Overclock - On 1 2 1
Game Adjust - Overclock - Off 1 2 2
Game Adjust - Freesync / Adaptive-Sync 1 3
Game Adjust - Freesync / Adaptive-Sync
- On
1 3 1
Game Adjust - Freesync / Adaptive-Sync
- Off
1 3 2
Game Adjust - 1ms Motion Blur Reduction 1 4
Game Adjust - 1ms Motion Blur Reduction
- On
1 4 1
Game Adjust - 1ms Motion Blur Reduction
- Off
1 4 2
Game Adjust - Black Stabilizer 1 5
Menu Location
Game Adjust - Black Stabilizer
1 5 1
Slider
Game Adjust - Response Time 1 6
Game Adjust - Response Time - Faster 1 6 1
Game Adjust - Response Time - Fast 1 6 2
Game Adjust - Response Time - Normal 1 6 3
Game Adjust - Response Time - Off 1 6 4
Game Adjust - Crosshair 1 7
Game Adjust - Crosshair - + 1 7 1
Game Adjust - Crosshair - + 1 7 2
Game Adjust - Crosshair - · 1 7 3
Game Adjust - Crosshair - · 1 7 4
Game Adjust - Crosshair - Off 1 7 5
Game Adjust - FPS Counter 1 8
Game Adjust - FPS Counter - On 1 8 1
Game Adjust - FPS Counter - Off 1 8 2
Game Adjust - Game Reset 1 9
Game Adjust - Game Reset - No 1 9 1
Game Adjust - Game Reset - Yes 1 9 2
Picture Adjust 2
Picture Adjust - Brightness 2 1
Picture Adjust - Brightness
2 1 1
Slider
Picture Adjust - Contrast 2 2
Menu Location
Picture Adjust - Contrast
2 2 1
Slider
Picture Adjust - Sharpness 2 3
Picture Adjust - Sharpness
2 3 1
Slider
Picture Adjust - Gamma 2 4
Picture Adjust - Gamma - Mode 1 2 4 1
Picture Adjust - Gamma - Mode 2 2 4 2
Picture Adjust - Gamma - Mode 3 2 4 3
Picture Adjust - Gamma - Mode 4 2 4 4
Picture Adjust - Color Temp 2 5
Picture Adjust - Color Temp - Custom 2 5 1
Picture Adjust - Color Temp - Warm 2 5 2
Picture Adjust - Color Temp - Medium 2 5 3
Picture Adjust - Color Temp - Cool 2 5 4
Picture Adjust - Color Temp - Manual 2 5 5
Picture Adjust - Color Temp - Manual
2 5 5 1
Slider
Picture Adjust - R/G/B 2 6
Picture Adjust - R/G/B - Red 2 6 1
Picture Adjust - R/G/B - Red
2 6 1 1
Slider
Picture Adjust - R/G/B - Green 2 6 2
Picture Adjust - R/G/B - Green
2 6 2 1
Slider
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Menu Location
Picture Adjust - R/G/B - Blue 2 6 3
Picture Adjust - R/G/B - Blue
2 6 3 1
Slider
Picture Adjust - Six color 2 7
Picture Adjust - Six color - Red_Hue 2 7 1
Picture Adjust - Six color - Red_Hue
2 7 1 1
Slider
Picture Adjust - Six color - Red_Saturation 2 7 2
Picture Adjust - Six color - Red_Saturation
2 7 2 1
Slider
Picture Adjust - Six color - Green_Hue 2 7 3
Picture Adjust - Six color - Green_Hue
2 7 3 1
Slider
Picture Adjust - Six color - Green_
Saturation
2 7 4
Picture Adjust - Six color - Green_
Saturation
2 7 4 1
Slider
Picture Adjust - Six color - Blue_Hue 2 7 5
Picture Adjust - Six color - Blue_Hue
2 7 5 1
Slider
Picture Adjust - Six color - Blue_
Saturation
2 7 6
Picture Adjust - Six color - Blue_
Saturation
2 7 6 1
Slider
Picture Adjust - Six color - Cyan_Hue 2 7 7
Picture Adjust - Six color - Cyan_Hue
2 7 7 1
Slider
Picture Adjust - Six color - Cyan_
Saturation
2 7 8
Menu Location
Picture Adjust - Six color - Cyan_
Saturation
2 7 8 1
Slider
Picture Adjust - Six color - Magenta_Hue 2 7 9
Picture Adjust - Six color - Magenta_Hue
2 7 9 1
Slider
Picture Adjust - Six color - Magenta_
Saturation
2 7 10
Picture Adjust - Six color - Magenta_
Saturation
2 7 10 1
Slider
Picture Adjust - Six color - Yellow_Hue 2 7 11
Picture Adjust - Six color - Yellow_Hue
2 7 11 1
Slider
Picture Adjust - Six color - Yellow_
Saturation
2 7 12
Picture Adjust - Six color - Yellow_
Saturation
2 7 12 1
Slider
Picture Adjust - Black Level 2 8
Picture Adjust - Black Level - High 2 8 1
Picture Adjust - Black Level - Low 2 8 2
Picture Adjust - Picture Reset 2 9
Picture Adjust - Picture Reset - No 2 9 1
Picture Adjust - Picture Reset - Yes 2 9 2
Sound 3
Sound - Volume 3 1
Sound - Volume
3 1 1
Slider
Input 4
Input - Input List 4 1
Menu Location
Input - Input List - HDMI 4 1 1
Input - Input List - DP 4 1 2
Input - Aspect Ratio 4 2
Input - Aspect Ratio - Full Wide 4 2 1
Input - Aspect Ratio - Original 4 2 2
General 5
General - Language 5 1
General - Language - English 5 1 1
General - Language - German 5 1 2
General - Language - French 5 1 3
General - Language - Spanish 5 1 4
General - Language - Italian 5 1 5
General - Language - Swedish 5 1 6
General - Language - Finnish 5 1 7
General - Language - Portuguese 5 1 8
General - Language - Portuguese (Brazil) 5 1 9
General - Language - Polish 5 1 10
General - Language - Russian 5 1 11
General - Language - Turkey 5 1 12
General - Language - Ukrainian 5 1 13
General - Language - Chinese 5 1 14
General - Language - Traditional Chinese 5 1 15
General - Language - Japanese 5 1 16
General - Language - Korean 5 1 17
General - Language - Arabic 5 1 18
General - User-defined Key 1 5 2
General - User-defined Key 1 - Input 5 2 1
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Menu Location
General - User-defined Key 1 - Game
Mode
5 2 2
General - User-defined Key 1 - Crosshair 5 2 3
General - User-defined Key 1 - Black
Stabilizer
5 2 4
General - User-defined Key 1 - Response
Time
5 2 5
General - User-defined Key 1 - FPS
Counter
5 2 6
General - User-defined Key 2 5 3
General - User-defined Key 2 - Input 5 3 1
General - User-defined Key 2 - Game
Mode
5 3 2
General - User-defined Key 2 - Crosshair 5 3 3
General - User-defined Key 2 - Black
Stabilizer
5 3 4
General - User-defined Key 2 - Response
Time
5 3 5
General - User-defined Key 2 - FPS
Counter
5 3 6
General - SMART ENERGY SAVING 5 4
General - SMART ENERGY SAVING - High 5 4 1
General - SMART ENERGY SAVING - Low 5 4 2
General - SMART ENERGY SAVING - Off 5 4 3
General - Deep Sleep Mode 5 5
General - Deep Sleep Mode - On 5 5 1
General - Deep Sleep Mode - Off 5 5 2
General - Automatic Standby 5 6
General - Automatic Standby - 8H 5 6 1
Menu Location
General - Automatic Standby - 6H 5 6 2
General - Automatic Standby - 4H 5 6 3
General - Automatic Standby - Off 5 6 4
General - Input Compatibility Version 5 7
General - Input Compatibility Version -
DP:1.4 / HDMI : 2.0
5 7 1
General - Input Compatibility Version - DP:
1.2 / HDMI : 1.4
5 7 2
General - OSD Lock 5 8
General - OSD Lock - On 5 8 1
General - OSD Lock - Off 5 8 2
General - Information 5 9
General - Information 5 9 1
General - Reset to Initial Settings 5 10
General - Reset to Initial Settings - No 5 10 1
General - Reset to Initial Settings - Yes 5 10 2
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LIMITED WARRANTY (USA)
THE PRODUCT’S FULL LIMITED WARRANTY TERMS AND CONDITIONS ARE AVAILABLE AT https://www.lg.com/us AND/OR YOUR WARRANTY.
ARBITRATION NOTICE: THIS LIMITED WARRANTY CONTAINS AN ARBITRATION PROVISION THAT REQUIRES YOU AND LG ELECTRONICS (“LG”) TO RESOLVE DISPUTES BY
BINDING ARBITRATION INSTEAD OF IN COURT, UNLESS YOU CHOOSE TO OPT OUT. IN ARBITRATION, CLASS ACTIONS AND JURY TRIALS ARE NOT PERMITTED. PLEASE SEE
THE SECTION TITLED “PROCEDURE FOR RESOLVING DISPUTES” BELOW.
PROCEDURE FOR RESOLVING DISPUTES:
ALL DISPUTES BETWEEN YOU AND LG ARISING OUT OF OR RELATING IN ANY WAY TO THIS LIMITED WARRANTY OR THE PRODUCT SHALL BE RESOLVED EXCLUSIVELY
THROUGH BINDING ARBITRATION, AND NOT IN A COURT OF GENERAL JURISDICTION. BINDING ARBITRATION MEANS THAT YOU AND LG ARE EACH WAIVING THE RIGHT TO
A JURY TRIAL AND TO BRING OR PARTICIPATE IN A CLASS ACTION.
Definitions. For the purposes of this section, references to “LG” mean LG Electronics U.S.A., Inc., its parents, subsidiaries and affiliates, and each of their officers, directors,
employees, agents, beneficiaries, predecessors in interest, successors, assigns and suppliers; references to “dispute” or “claim” shall include any dispute, claim or controversy of
any kind whatsoever (whether based in contract, tort, statute, regulation, ordinance, fraud, misrepresentation or any other legal or equitable theory) arising out of or relating in
any way to the sale, condition or performance of the product or this Limited Warranty.
Notice of Dispute. In the event you intend to commence an arbitration proceeding, you must first notify LG in writing at least 30 days in advance of initiating the arbitration
by sending a letter to LG at LG Electronics, USA, Inc. Attn: Legal Department- Arbitration 111 Sylvan Avenue, Englewood Cliffs, NJ 07632. You and LG agree to engage in good
faith discussions in an attempt to amicably resolve your claim. The notice must provide your name, address, and telephone number; identify the product that is the subject of the
claim; and describe the nature of the claim and the relief being sought. If you and LG are unable to resolve the dispute within 30 days, either party may proceed to file a claim for
arbitration.
Agreement to Binding Arbitration and Class Action Waiver. Upon failure to resolve the dispute during the 30 day period after sending written notice to LG, you and LG agree
to resolve any claims between us only by binding arbitration on an individual basis, unless you opt out as provided below. Any dispute between you and LG shall not be combined
or consolidated with a dispute involving any other persons or entitys product or claim. More specifically, without limitation of the foregoing, any dispute between you and LG
shall not under any circumstances proceed as part of a class or representative action. Instead of arbitration, either party may bring an individual action in small claims court, but
that small claims court action may not be brought on a class or representative basis.
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Arbitration Rules and Procedures. To begin arbitration of a claim, either you or LG must make a written demand for arbitration. The arbitration will be administered by the
American Arbitration Association (“AAA”) and will be conducted before a single arbitrator under the AAAs Consumer Arbitration Rules that are in effect at the time the
arbitration is initiated (referred to as the “AAA Rules”) and under the procedures set forth in this section. The AAA Rules are available online at www.adr.org/consumer. Send a
copy of your written demand for arbitration, as well as a copy of this provision, to the AAA in the manner described in the AAA Rules. You must also send a copy of your written
demand to LG at LG Electronics, USA, Inc. Attn: Legal Department- Arbitration 111 Sylvan Avenue, Englewood Cliffs, NJ 07632. If there is a conflict between the AAA Rules and
the rules set forth in this section, the rules set forth in this section will govern. This arbitration provision is governed by the Federal Arbitration Act. Judgment may be entered
on the arbitrator’s award in any court of competent jurisdiction. All issues are for the arbitrator to decide, except that issues relating to the scope and enforceability of the
arbitration provision and to the arbitrability of the dispute are for the court to decide. The arbitrator is bound by the terms of this provision.
Governing Law. The law of the state of your residence shall govern this Limited Warranty and any disputes between us except to the extent that such law is preempted by or
inconsistent with applicable federal law.
Fees/Costs. You do not need to pay any fee to begin an arbitration. Upon receipt of your written demand for arbitration, LG will promptly pay all arbitration filing fees to the
AAA unless you seek more than $25,000 in damages, in which case the payment of these fees will be governed by the AAA Rules. Except as otherwise provided for herein,
LG will pay all AAA filing, administration and arbitrator fees for any arbitration initiated in accordance with the AAA Rules and this arbitration provision. If you prevail in the
arbitration, LG will pay your attorneys’ fees and expenses as long as they are reasonable, by considering factors including, but not limited to, the purchase amount and claim
amount. Notwithstanding the foregoing, if applicable law allows for an award of reasonable attorneys’ fees and expenses, an arbitrator can award them to the same extent
that a court would. If the arbitrator finds either the substance of your claim or the relief sought in the demand is frivolous or brought for an improper purpose (as measured by
the standards set forth in Federal Rule of Civil Procedure 11(b)), then the payment of all arbitration fees will be governed by the AAA Rules. In such a situation, you agree to
reimburse LG for all monies previously disbursed by it that are otherwise your obligation to pay under the AAA Rules. Except as otherwise provided for, LG waives any rights it
may have to seek attorneys’ fees and expenses from you if LG prevails in the arbitration.
Hearings and Location. If your claim is for $25,000 or less, you may choose to have the arbitration conducted solely on the basis of (1) documents submitted to the arbitrator,
(2) through a telephonic hearing, or (3) by an in-person hearing as established by the AAA Rules. If your claim exceeds $25,000, the right to a hearing will be determined by
the AAA Rules. Any in-person arbitration hearings will be held at a location within the federal judicial district in which you reside unless we both agree to another location or we
agree to a telephonic arbitration.
Opt Out. You may opt out of this dispute resolution procedure. If you opt out, neither you nor LG can require the other to participate in an arbitration proceeding. To opt out, you
must send notice to LG no later than 30 calendar days from the date of the first consumer purchaser’s purchase of the product by either: (i) sending an e-mail to optout@lge.
com, with the subject line: “Arbitration Opt Out” or (ii) calling 1- 800-980-2973. You must include in the opt out e-mail or provide by telephone: (a) your name and address; (b)
the date on which the product was purchased; (c) the product model name or model number; and (d) the serial number (the serial number can be found (i) on the product; or (ii)
online by accessing https://www.lg.com/us/support and clicking on “How do I find my model number?”).
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You may only opt out of the dispute resolution procedure in the manner described above (that is, by e-mail or telephone); no other form of notice will be effective to opt out of
this dispute resolution procedure.
Opting out of this dispute resolution procedure will not affect the coverage of the Limited Warranty in any way, and you will continue to enjoy the full benefits of the Limited
Warranty. If you keep this product and do not opt out, then you accept all terms and conditions of the arbitration provision described above.
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LIMITED WARRANTY (CANADA)
THE PRODUCT’S FULL LIMITED WARRANTY TERMS AND CONDITIONS ARE AVAILABLE AT https://www.lg.com/ca_en/ AND/OR YOUR WARRANTY.
ARBITRATION NOTICE: THIS LIMITED WARRANTY CONTAINS AN ARBITRATION PROVISION THAT REQUIRES YOU AND LG TO RESOLVE DISPUTES BY BINDING ARBITRATION
INSTEAD OF IN COURT, UNLESS THE LAWS OF YOUR PROVINCE OR TERRITORY DO NOT PERMIT THAT, OR, IN OTHER JURISDICTIONS, IF YOU CHOOSE TO OPT OUT. FOR
FURTHER CLARITY, THIS ARBITRATION PROVISION IS NOT APPLICABLE TO CONSUMERS RESIDING IN ONTARIO AND QUÉBEC. IN ARBITRATION, CLASS ACTIONS AND JURY
TRIALS ARE NOT PERMITTED. PLEASE SEE THE SECTION TITLED “PROCEDURE FOR RESOLVING DISPUTES” BELOW.
DISCLAIMER:
IF YOU ARE A CONSUMER SUBJECT TO QUÉBEC AND ONTARIO’S CONSUMER PROTECTION ACT, THE EXCLUSION OF WARRANTIES CONTAINED IN THIS SECTION DO NOT
EXCLUDE OR LIMIT THE RIGHTS AND REMEDIES THAT YOU MAY HAVE UNDER SUCH ACT, INCLUDING THE RIGHT TO MAKE A CLAIM UNDER ANY OF THE STATUTORY
WARRANTIES PROVIDED THEREUNDER.
PROCEDURE FOR RESOLVING DISPUTES:
EXCEPT WHERE PROHIBITED AT LAW (INCLUDING WITH RESPECT TO QUÉBEC AND ONTARIO CONSUMERS), ALL DISPUTES BETWEEN YOU AND LG ARISING OUT OF OR
RELATING IN ANY WAY TO THIS LIMITED WARRANTY OR THE PRODUCT SHALL BE RESOLVED EXCLUSIVELY THROUGH BINDING ARBITRATION, AND NOT IN A COURT OF
GENERAL JURISDICTION. EXCEPT WHERE PROHIBITED AT LAW (INCLUDING WITH RESPECT TO QUÉBEC AND ONTARIO CONSUMERS), YOU AND LG BOTH IRREVOCABLY
AGREE TO WAIVE THE RIGHT TO A JURY TRIAL AND TO BRING OR PARTICIPATE IN A CLASS ACTION.
Definitions. For the purposes of this section, references to “LG” mean LG Electronics Canada, Inc., its parents, subsidiaries and affiliates, and each of their officers, directors,
employees, agents, beneficiaries, predecessors in interest, successors, assigns and suppliers; references to “dispute” or “claim” shall include any dispute, claim or controversy of
any kind whatsoever (whether based in contract, tort, statute, regulation, ordinance, fraud, misrepresentation or any other legal or equitable theory) arising out of or relating in
any way to the sale, condition or performance of the product or this Limited Warranty.
Notice of Dispute. In the event you intend to commence an arbitration proceeding, you must first notify LG in writing at least 30 days in advance of initiating the arbitration by
sending a letter to LGECI Legal Team at 20 Norelco Drive, North York, Ontario, Canada M9L 2X6 (the “Notice of Dispute”). You and LG agree to engage in good faith discussions
in an attempt to amicably resolve your claim. The notice must provide your name, address, and telephone number; identify the product that is the subject of the claim; and
describe the nature of the claim and the relief being sought. If you and LG are unable to resolve the dispute within 30 days of LG’s receipt of the Notice of Dispute, the dispute
shall be resolved by binding arbitration in accordance with the procedure set out herein. You and LG both agree that, during the arbitration proceeding, the terms (including any
amount) of any settlement offer made by either you or LG will not be disclosed to the arbitrator until the arbitrator determines the dispute.
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Agreement to Binding Arbitration and Class Action Waiver. Upon failure to resolve the dispute during the 30 day period after LG’s receipt of the Notice of Dispute, you and
LG agree to resolve any claims between you and LG only by binding arbitration on an individual basis, unless you opt out as provided below, or you reside in a jurisdiction that
prevents full application of this clause in the circumstances of the claims at issue (in which case if you are a consumer, this clause will only apply if you expressly agree to the
arbitration). To the extent permitted by applicable law, any dispute between you and LG shall not be combined or consolidated with a dispute involving any other persons or
entity’s product or claim. More specifically, without limitation of the foregoing, except to the extent such a prohibition is not permitted at law, any dispute between you and LG
shall not under any circumstances proceed as part of a class or representative action. Instead of arbitration, either party may bring an individual action in small claims court, but
that small claims court action may not be brought on a class or representative basis except to the extent this prohibition is not permitted at law in your province or territory
of jurisdiction as it relates to the claims at issue between you and LG. This does not apply to consumers in Ontario and Québec. In accordance with provincial legislation, the
consumer and LG may agree to resolve the dispute using any procedure available, including commencing the action before the competent courts of those provinces.
Arbitration Rules and Procedures. To begin arbitration of a claim, either you or LG must make a written demand for arbitration. The arbitration will be private and confidential,
and conducted on a simplified and expedited basis before a single arbitrator chosen by the parties under the provincial or territorial commercial arbitration law and rules of the
province or territory of your residence. You must also send a copy of your written demand to LG at LG Electronics, Canada, Inc., Attn: Legal Department- Arbitration, 20 Norelco
Drive, North York, Ontario M9L 2X6. This arbitration provision is governed by your applicable provincial or territorial commercial arbitration legislation. For consumers in Ontario
and Québec, the applicable arbitration legislation only applies if consumers agree to submit the dispute to arbitration. Judgment may be entered on the arbitrator’s award in
any court of competent jurisdiction. All issues are for the arbitrator to decide, except that, issues relating to the scope and enforceability of the arbitration provision and to the
arbitrability of the dispute are for the court to decide. The arbitrator is bound by the terms of this provision.
Governing Law. The law of the province or territory of your purchase shall govern this Limited Warranty and any disputes between you and LG except to the extent that such
law is preempted by or inconsistent with applicable federal or provincial/territorial law. Should arbitration not be permitted for any claim, action, dispute or controversy between
you and LG, you and LG attorn to the exclusive jurisdiction of the courts of the province or territory of your purchase for the resolution of the claim, action, dispute or controversy
between you and LG.
Fees/Costs. You do not need to pay any fee to begin an arbitration. Upon receipt of your written demand for arbitration, LG will promptly pay all arbitration filing fees unless
you seek more than $25,000 in damages, in which case the payment of these fees will be governed by the applicable arbitration rules. Except as otherwise provided for herein,
LG will pay all filing, administration and arbitrator fees for any arbitration initiated in accordance with the applicable arbitration rules and this arbitration provision. If you prevail
in the arbitration, LG will pay your attorneys’ fees and expenses as long as they are reasonable, by considering factors including, but not limited to, the purchase amount and
claim amount. Notwithstanding the foregoing, if applicable law allows for an award of reasonable attorneys’ fees and expenses, an arbitrator can award them to the same extent
that a court would. If the arbitrator finds either the substance of your claim or the relief sought in the demand is frivolous or brought for an improper purpose (as measured by
the applicable laws), then the payment of all arbitration fees will be governed by the applicable arbitration rules. In such a situation, you agree to reimburse LG for all monies
previously disbursed by it that are otherwise your obligation to pay under the applicable arbitration rules. Except as otherwise provided for, LG waives any rights it may have to
seek attorneys’ fees and expenses from you if LG prevails in the arbitration.
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Hearings and Location. If your claim is for $25,000 or less, you may choose to have the arbitration conducted solely (1) on the basis of documents submitted to the arbitrator,
(2) through a telephonic hearing, or (3) by an in-person hearing as established by the applicable arbitration rules. If your claim exceeds $25,000, the right to a hearing will be
determined by the applicable arbitration rules. Any in-person arbitration hearings will be held at the nearest, most mutually-convenient arbitration location available within the
province or territory in which you reside unless you and LG both agree to another location or agree to a telephonic arbitration.
Severability and Waiver. If any portion of this Limited Warranty (including these arbitration procedures) is unenforceable, the remaining provisions will continue in full force and
effect to the maximum extent permitted by applicable law. Should LG fail to enforce strict performance of any provision of this Limited Warranty (including these arbitration
procedures), it does not mean that LG intends to waive or has waived any provision or part of this Limited Warranty.
Opt Out. The arbitration provision requires you and LG to resolve disputes by binding arbitration instead of court, unless the laws of your province or territory do not permit that,
or, in other jurisdictions, if you choose to opt out. The arbitration provision does not apply to consumers in Ontario and Québec.
For individuals that fall within the binding arbitration provisions, you may opt out of this dispute resolution procedure. If you opt out, neither you nor LG can require the other to
participate in an arbitration proceeding. To opt out, you must send notice to LG no later than 30 calendar days from the date of the first consumer purchaser’s purchase of the
product by either (i) sending an e-mail to op[email protected], with the subject line: “Arbitration Opt Out;” or (ii) calling 1-800-980-2973. You must include in the opt out e-mail or
provide by telephone: (a) your name and address; (b) the date on which the product was purchased; (c) the product model name or model number; and (d) the serial number (the
serial number can be found (i) on the product; or (ii) online by accessing https://www.lg.com/ca_en/findmodel_serial/ ).
In the event that you “Opt Out”, the law of the province or territory of your residence shall govern this Limited Warranty and any disputes between you and LG except to the
extent that such law is preempted by or inconsistent with applicable federal or provincial/territorial law. Should arbitration not be permitted for any claim, action, dispute or
controversy between you and LG, you and LG agree to attorn to the exclusive jurisdiction
of the courts of the province or territory of your residence for the resolution of the claim, action, dispute or controversy between you and LG.
You may only opt out of the dispute resolution procedure in the manner described above (that is, by e-mail or telephone); no other form of notice will be effective to opt out of
this dispute resolution procedure. Opting out of this dispute resolution procedure will not affect the coverage of the Limited Warranty in any way, and you will continue to enjoy
the full benefits of the Limited Warranty. If you keep this product and do not opt out, then you accept all terms and conditions of the arbitration provision described above.
Conflict of Terms. In the event of a conflict or inconsistency between the terms of this Limited Warranty and the End User License Agreement (“EULA”) in regards to dispute
resolution, the terms of this Limited Warranty shall control and govern the rights and obligations of the parties and shall take precedence over the EULA.
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The model and serial number of the product are located on the back and on one side of
the product.
Record them below in case you ever need service.
Model
Serial No.
Supplier’s Declaration of Conformity
Trade Name LG
Responsible Party LG Electronics USA, Inc.
Address 111 Sylvan Avenue, North Building,
Englewood Cliffs, NJ 07632

Specifications

Indexed Terms: UltraGear

LG Electronics 24G411A-B Questions and Answers