HP 929Q4AA Envy Move 23.8 inch All-in-One PC 7Z218AV User Manual

User Guide

SUMMARY

This guide provides basic information for using and upgrading this product, including topics such as

components, features, networks, and HP resources.

Legal information

Company, L.P.

Bluetooth is a trademark owned by its

proprietor and used by HP Inc. under license.

The terms HDMI, HDMI High-Definition

Multimedia Interface, and the HDMI Logo

are trademarks or registered trademarks

of HDMI Licensing Administrator, Inc.

Microsoft and Windows are either registered

trademarks or trademarks of Microsoft

Corporation in the United States and/or

other countries. USB Type-C and USB-C are

registered trademarks of USB Implementers

Forum.

The information contained herein is subject

to change without notice. The only

warranties for HP products and services are

set forth in the express warranty statements

accompanying such products and services.

Nothing herein should be construed as

constituting an additional warranty. HP shall

not be liable for technical or editorial errors

or omissions contained herein.

First Edition: August 2023

Document Part Number: N57732-xx1

Product notice

This guide describes features that are

common to most products. Some features

may not be available on your computer.

Not all features are available in all

editions or versions of Windows. Systems

may require upgraded and/or separately

purchased hardware, drivers, software

or BIOS update to take full advantage

of Windows functionality. Windows is

automatically updated, which is always

enabled. High-speed internet and Microsoft

account required. ISP fees may apply and

additional requirements may apply over time

for updates. See

http://www.windows.com.

If your product ships with Windows in S

Mode: Windows in S Mode works exclusively

with apps from the Microsoft Store within

Windows. Certain default settings, features,

and apps cannot be changed. Some

accessories and apps that are compatible

with Windows may not work (including some

antivirus, PDF writers, driver utilities, and

accessibility apps), and performance may

vary, even if you switch out of S Mode. If you

switch to Windows, you cannot switch back

to S Mode. Learn more at Windows.com/

SmodeFAQ.

To access the latest user guides, go to

http://www.hp.com/support, and follow the

instructions to find your product. Then select

Manuals.

Software terms

By installing, copying, downloading, or

otherwise using any software product

preinstalled on this computer, you agree

to be bound by the terms of the HP End

User License Agreement (EULA). If you

do not accept these license terms, your

sole remedy is to return the entire unused

product (hardware and software) within 14

days for a full refund subject to the refund

policy of your seller.

For any further information or to request

a full refund of the price of the computer,

please contact your seller.

Table of contents

1 About this guide..................................................................................................................................................................................................................................... 1

2 Locating HP resources.................................................................................................................................................................................................................... 2

Product information.................................................................................................................................................................................................................... 2

Support ................................................................................................................................................................................................................................................ 2

Product documentation........................................................................................................................................................................................................... 3

Product updates............................................................................................................................................................................................................................ 3

3 Computer features............................................................................................................................................................................................................................5

Standard configuration features ...................................................................................................................................................................................... 5

Front panel components .........................................................................................................................................................................................................6

Rear panel components .......................................................................................................................................................................................................... 6

Side panel components............................................................................................................................................................................................................7

Bottom components...................................................................................................................................................................................................................8

Changing from carry mode to desktop mode .........................................................................................................................................................9

Preparing and transporting........................................................................................................................................................................................9

Placement for desktop mode...................................................................................................................................................................................9

Serial number location ...........................................................................................................................................................................................................10

4 Setup........................................................................................................................................................................................................................................................... 11

Overview ............................................................................................................................................................................................................................................ 11

Connecting and disconnecting cables........................................................................................................................................................................ 11

Connecting cables...........................................................................................................................................................................................................11

Disconnecting cables....................................................................................................................................................................................................11

Connecting and disconnecting power.........................................................................................................................................................................11

Connecting power............................................................................................................................................................................................................ 11

Disconnecting power.................................................................................................................................................................................................... 12

Synchronizing the touchpad integrated Bluetooth keyboard and computer................................................................................. 12

Enable Bluetooth.........................................................................................................................................................................................................................13

5 Connecting to a network ............................................................................................................................................................................................................ 14

Connecting to a wireless network .................................................................................................................................................................................14

Using the wireless controls......................................................................................................................................................................................14

Airplane mode key ...............................................................................................................................................................................................14

Operating system controls ........................................................................................................................................................................... 14

Connecting to a WLAN ................................................................................................................................................................................................14

Using Bluetooth wireless devices........................................................................................................................................................................ 15

Connecting Bluetooth devices...................................................................................................................................................................15

6 Enjoying entertainment features............................................................................................................................................................................................17

iii

Using the camera.........................................................................................................................................................................................................................17

Using audio.......................................................................................................................................................................................................................................17

Connecting speakers ....................................................................................................................................................................................................17

Using sound settings .....................................................................................................................................................................................................17

Sound settings ........................................................................................................................................................................................................17

Audio settings.........................................................................................................................................................................................................18

Using video ......................................................................................................................................................................................................................................18

Using data transfer....................................................................................................................................................................................................................18

Connecting devices to a USB Type-C port (select products only)...............................................................................................18

7 Navigating the screen ..................................................................................................................................................................................................................20

Using touchpad and touch screen gestures ......................................................................................................................................................... 20

Tap..............................................................................................................................................................................................................................................20

Two-finger pinch zoom................................................................................................................................................................................................ 20

Two-finger slide (touchpad and precision touchpad)............................................................................................................................ 21

Two-finger tap (touchpad and precision touchpad) ............................................................................................................................... 21

Three-finger tap (touchpad and precision touchpad)...........................................................................................................................21

Four-finger tap (touchpad and precision touchpad) ............................................................................................................................. 22

Three-finger swipe (touchpad and precision touchpad).................................................................................................................... 22

Four-finger swipe (precision touchpad).......................................................................................................................................................... 22

One-finger slide (touch screen)............................................................................................................................................................................ 23

Using an optional keyboard or mouse........................................................................................................................................................................ 23

Using an on-screen keyboard (select products only) ...................................................................................................................................... 23

8 Managing power................................................................................................................................................................................................................................24

Using Sleep and Hibernation .............................................................................................................................................................................................24

Initiating and exiting Sleep........................................................................................................................................................................................24

Initiating and exiting Hibernation (select products only) .................................................................................................................. 25

Shutting down (turning off) the computer ............................................................................................................................................................... 25

Using the Power icon............................................................................................................................................................................................................... 26

Running on battery power................................................................................................................................................................................................... 26

Using HP Fast Charge (select products only) ............................................................................................................................................ 26

Displaying battery charge.........................................................................................................................................................................................27

Finding battery information in HP Support Assistant (select products only)......................................................................27

Conserving battery power........................................................................................................................................................................................27

Identifying low battery levels ..................................................................................................................................................................................27

Resolving a low battery level..................................................................................................................................................................................28

Resolving a low battery level when external power is available........................................................................................ 28

Resolving a low battery level when no power source is available................................................................................... 28

Resolving a low battery level when the computer cannot exit Hibernation ............................................................. 28

Factory-sealed battery...............................................................................................................................................................................................28

Running on external power ................................................................................................................................................................................................. 28

9 Maintaining your computer ......................................................................................................................................................................................................30

Improving performance ........................................................................................................................................................................................................30

Using Disk Defragmenter .........................................................................................................................................................................................30

Using Disk Cleanup .......................................................................................................................................................................................................30

Using HP 3D DriveGuard (select products only) ......................................................................................................................................30

Identifying HP 3D DriveGuard status.....................................................................................................................................................31

Updating programs and drivers.......................................................................................................................................................................................31

Updating both programs and drivers................................................................................................................................................................31

Updating programs only............................................................................................................................................................................................. 31

Updating drivers only....................................................................................................................................................................................................31

Cleaning your computer....................................................................................................................................................................................................... 32

Enabling HP Easy Clean (select products only)........................................................................................................................................ 32

Removing dirt and debris from your computer......................................................................................................................................... 32

Cleaning your computer with a disinfectant...............................................................................................................................................33

Caring for wood veneer (select products only) ........................................................................................................................................34

Traveling with or shipping your computer................................................................................................................................................................ 34

10 Securing your computer and information...................................................................................................................................................................36

Using passwords........................................................................................................................................................................................................................36

Setting Windows passwords..................................................................................................................................................................................36

Setting Setup Utility (BIOS) passwords...........................................................................................................................................................37

Using Windows Hello (select products only)..........................................................................................................................................................38

Using internet security software....................................................................................................................................................................................38

Using antivirus software............................................................................................................................................................................................38

Using firewall software ...............................................................................................................................................................................................39

Installing software updates................................................................................................................................................................................................ 39

Using HP TechPulse (select products only)............................................................................................................................................................. 39

Securing your wireless network......................................................................................................................................................................................39

Backing up your software applications and information .............................................................................................................................40

Using an optional security cable (select products only)...............................................................................................................................40

11 Using Setup Utility (BIOS)........................................................................................................................................................................................................... 41

Starting Setup Utility (BIOS)................................................................................................................................................................................................ 41

Updating Setup Utility (BIOS).............................................................................................................................................................................................. 41

Determining the BIOS version................................................................................................................................................................................ 41

Preparing for a BIOS update .................................................................................................................................................................................. 42

Downloading a BIOS update....................................................................................................................................................................... 42

Installing a BIOS update ................................................................................................................................................................................. 42

12 Backing up, restoring, and recovering ............................................................................................................................................................................ 44

Backing up information and creating recovery media...................................................................................................................................44

Using Windows tools for backing up.................................................................................................................................................................44

Using the HP Cloud Recovery Download Tool to create recovery media (select products only).........................44

Restoring and recovering your system......................................................................................................................................................................44

Creating a system restore ......................................................................................................................................................................................45

Restoring and recovery methods ....................................................................................................................................................................... 45

Recovering using HP Recovery media ............................................................................................................................................................ 45

Changing the computer boot order ..................................................................................................................................................................46

Using HP Sure Recover (select products only)..........................................................................................................................................46

13 Using HP PC Hardware Diagnostics.................................................................................................................................................................................47

Using HP PC Hardware Diagnostics Windows (select products only).................................................................................................47

Using an HP PC Hardware Diagnostics Windows hardware failure ID code........................................................................47

Accessing HP PC Hardware Diagnostics Windows...............................................................................................................................47

Accessing HP PC Hardware Diagnostics Windows from HP Support Assistant..................................................47

Accessing HP PC Hardware Diagnostics Windows from the Start menu (select products only)............48

Downloading HP PC Hardware Diagnostics Windows........................................................................................................................48

Downloading the latest HP PC Hardware Diagnostics Windows version from HP.............................................48

Downloading the HP PC Hardware Diagnostics Windows from the Microsoft Store.......................................48

Downloading HP Hardware Diagnostics Windows by product name or number (select products

only) ...............................................................................................................................................................................................................................48

Installing HP PC Hardware Diagnostics Windows.................................................................................................................................. 49

Using HP PC Hardware Diagnostics UEFI ................................................................................................................................................................ 49

Using an HP PC Hardware Diagnostics UEFI hardware failure ID code.................................................................................. 49

Starting HP PC Hardware Diagnostics UEFI...............................................................................................................................................49

Starting HP PC Hardware Diagnostics UEFI through HP Hotkey Support software (select products

only)...........................................................................................................................................................................................................................................50

Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive...................................................................................50

Downloading the latest HP PC Hardware Diagnostics UEFI version.............................................................................50

Downloading HP PC Hardware Diagnostics UEFI by product name or number (select products

Using Remote HP PC Hardware Diagnostics UEFI settings (select products only).................................................................... 51

Downloading Remote HP PC Hardware Diagnostics UEFI................................................................................................................ 51

Downloading the latest Remote HP PC Hardware Diagnostics UEFI version.......................................................... 51

Downloading Remote HP PC Hardware Diagnostics UEFI by product name or number................................. 51

Customizing Remote HP PC Hardware Diagnostics UEFI settings............................................................................................ 52

14 Specifications.................................................................................................................................................................................................................................. 53

Input power..................................................................................................................................................................................................................................... 53

Operating environment......................................................................................................................................................................................................... 53

15 Electrostatic discharge............................................................................................................................................................................................................. 55

16 Accessibility ......................................................................................................................................................................................................................................56

HP and accessibility.................................................................................................................................................................................................................56

Finding the technology tools you need...........................................................................................................................................................56

The HP commitment.....................................................................................................................................................................................................56

International Association of Accessibility Professionals (IAAP)...................................................................................................57

Finding the best assistive technology..............................................................................................................................................................57

Assessing your needs ......................................................................................................................................................................................57

Accessibility for HP products......................................................................................................................................................................57

Standards and legislation ...................................................................................................................................................................................................58

Standards.............................................................................................................................................................................................................................58

Mandate 376 – EN 301 549 ............................................................................................................................................................................58

Web Content Accessibility Guidelines (WCAG).............................................................................................................................58

Legislation and regulations..................................................................................................................................................................................... 59

Useful accessibility resources and links ..................................................................................................................................................................59

Organizations.................................................................................................................................................................................................................... 59

Educational institutions .............................................................................................................................................................................................59

Other disability resources .......................................................................................................................................................................................60

HP links...................................................................................................................................................................................................................................60

Contacting support..................................................................................................................................................................................................................60

Index................................................................................................................................................................................................................................................................. 61

vii

About this guide1

This guide provides basic information for using and upgrading this product.

WARNING! Indicates a hazardous situation that, if not avoided, could result in serious injury or death.

CAUTION: Indicates a hazardous situation that, if not avoided, could result in minor or moderate

injury.

IMPORTANT: Indicates information considered important but not hazard-related (for example,

messages related to property damage). Warns the user that failure to follow a procedure exactly as

described could result in loss of data or in damage to hardware or software. Also contains essential

information to explain a concept or to complete a task.

NOTE: Contains additional information to emphasize or supplement important points of the main text.

TIP: Provides helpful hints for completing a task.

About this guide

Locating HP resources2

Read this chapter to learn about where to find additional HP resources.

Product information

To locate resources that provide product details, how-to information, and more, use this table.

Table 2-1

Where to find product information

Topic Location

Setup Instructions

● Overview of computer setup and features

Safety & Comfort Guide

To access this guide:

■

Select the Search icon in the

taskbar, type HP Documentation

in the search box, and then select

HP Documentation.

‒ or –

■

Go to http://www.hp.com/ergo.

IMPORTANT: You must be

connected to the internet to

access the latest version of the

user guide.

● Proper workstation setup

● Guidelines for posture and work habits that increase your comfort and

decrease your risk of injury

● Electrical and mechanical safety information

Regulatory, Safety, and Environmental

Notices

See the

Regulatory, Safety, and Environmental Notices

for product regulatory

information. You can also see the Agency/Environmental label.

To access this guide:

■

Select the Search icon in the taskbar, type HP Documentation in the search

box, and then select HP Documentation.

Serial number, Agency/Environmental,

and operating system labels

The serial number, Agency/Environmental, and operating system labels might be on

the bottom of the computer, on the rear panel of the computer, or under the service

door.

Support

To locate resources that provide support and warranty information, use this table.

Chapter 2 Locating HP resources

Table 2-2 Where to find support information

Topic Location

Product support For HP support, go to http://www.hp.com/support.

Here you can access the following types of support:

● Online chat with an HP technician

● Support telephone numbers

● HP service center locations

Warranty information To access this document:

■

Select the Search icon in the taskbar, type HP Documentation in the search

box, and then select

HP Documentation.

– or –

■

Go to http://www.hp.com/go/orderdocuments.

IMPORTANT: You must be connected to the internet to access the latest version

of the warranty.

You can find your HP Limited Warranty located with the user guides on your product.

The warranty might be on a CD or DVD provided in the box. In some countries or

regions, HP might provide a printed warranty in the box. For countries or regions

where the warranty is not provided in printed format, you can request a copy from

http://www.hp.com/go/orderdocuments. For products purchased in Asia Pacific, you

can write to HP at POD, PO Box 161, Kitchener Road Post Office, Singapore 912006.

Include your name, phone number, address, and product name.

Product documentation

To locate resources that provide product documentation, use this table.

Table 2-3

Where to find product documentation

Topic Location

HP user documentation, white papers,

and third-party documentation

User documentation is located on your hard drive. Select the Search icon in

the taskbar, type HP Documentation in the search box, and then select HP

Documentation. For the latest online documentation, go to http://www.hp.com/

support and follow the instructions to find your product. Then select Manuals.

Product notifications Subscriber's Choice is an HP program that allows you to sign up to receive driver and

software alerts, proactive change notifications (PCNs), the HP newsletter, customer

advisories, and more. Sign up at https://h41369.www4.hp.com/.

Bulletins and Notices To find advisories, bulletins, and notices:

1. Go to http://www.hp.com/support.

2. Follow the instructions to find your product.

3. Select Advisories or Bulletins and Notices.

Product updates

To locate resources that provide product updates, use this table.

Product documentation

Table 2-4 Where to find product updates

Topic Location

Driver and BIOS updates Go to http://www.hp.com/support and select Software and Drivers to verify that you

have the latest drivers for the computer.

Operating systems For information about Windows® operating systems, go to

http://www.support.microsoft.com.

4 Chapter 2 Locating HP resources

Computer features3

This chapter provides you with an overview of your computer's features.

Standard configuration features

To identify a typical computer configuration, read this section. Features vary depending on the model.

For support assistance and to learn more about the hardware and software installed on your computer

model, run the HP Support Assistant utility.

List of standard configuration features.

● To identify the front panel components, see Front panel components on page 6.

● To identify the rear panel components, see Rear panel components on page 6.

● To identify the side panel components, see Side panel components on page 7.

● To identify the side panel components, see Bottom components on page 8.

● Each computer has a unique serial number and a product ID number that are located on the exterior

of the computer. See Serial number location on page 10.

NOTE: You can use this computer model in desktop mode or switch to carry mode for transport to

another location.

See Changing from carry mode to desktop mode on page 9.

Computer features

Front panel components

To identify the front panel components, use this illustration and table.

Table 3-1 Identifying the front panel components

Front panel components

1 Ambient light sensor 5 Camera privacy cover

NOTE: By default, the camera lens is

uncovered, but you can slide the camera

privacy cover to block the camera's view. To

use the camera, slide the camera privacy

cover in the opposite direction to reveal the

lens.

2 IR camera light 6 Webcam

NOTE: Allows you to video chat, record video,

and record still images. Some cameras also

allow a facial recognition logon to Windows,

instead of a password logon. For more

information, see Using Windows Hello (select

products only) on page 38.

3 Internal microphones (2) 7 Webcam light

● On: The camera is in use.

4 IR camera lens

NOTE: Camera functions vary depending on

the camera hardware and software installed

on your product.

8 Speakers (2)

Rear panel components

To identify the rear panel components, use this illustration and table.

Chapter 3 Computer features

Table 3-2 Identifying the rear panel components

Rear panel components

1 Carry handle and strap 3 Keyboard pocket

NOTE: The pocket is designed only for the

keyboard. Placing other items in the pocket

may damage or stretch the pocket.

2 Touchpad integrated Bluetooth® keyboard

NOTE: Switch the keyboard power off before

placing it into the pocket.

Side panel components

To identify the side panel components, use this illustration and table.

Side panel components

Table 3-3 Identifying the side panel components

Side panel components

1 Volume control switch 6 Brightness control switch

2 USB Type-C® 10 Gbps charging port and

DisplayPort™ output

NOTE: Use a standard USB Type-C charging

cable or cable adapter (purchased

separately) when charging a small external

device such as a smartphone.

NOTE: Connects a display device that has a

USB Type-C connector, providing DisplayPort

output.

7 Source select button

3 USB 10 Gbps port with HP Sleep and Charge

NOTE: Use a standard USB Type-A charging

cable or cable adapter (purchased

separately) when charging a small external

device such as a smartphone.

8 HDMI®-in port for High-Definition Multimedia

Interface®

4 Power light 9 Battery light

● White: The battery charge is fully

charged.

● Amber: The battery charge is from 0 to

99 percent.

5 Power button 10 Power connector

NOTE: The light on the power button is normally white when the power is on.

NOTE: Your model might have additional ports available from HP.

Bottom components

To identify the bottom components, use this illustration and table.

Table 3-4

Identifying the bottom components

Bottom components

1 Feet (2) 3 Feet activators (2)

2 Vent

8 Chapter 3 Computer features

Changing from carry mode to desktop mode

You can use the computer in desktop mode or lift the handle to change to carry mode for transport to

another location.

Preparing and transporting

Prepare the computer for transport by following these steps.

NOTE: Both feet will automatically retract for transport when the computer is lifted from the surface.

1. Remove all removable media, such as USB flash drives, from the computer.

2. Disconnect the power cord from the AC outlet and disconnect any external devices.

3. Lift the computer by the carry handle.

4. Transport the computer to another location.

Placement for desktop mode

You can convert the computer to a desktop orientation by following these steps.

NOTE: Position the computer so that its front side faces the viewing area.

NOTE: Be sure that at least 10.2 centimeters (4 inches) of space on all sides of the computer remains

clear and free of obstructions.

1. Place the unit on a hard flat surface, such as a table top or desktop, to enable the feet activators (1)

to contact the surface.

2. Both feet automatically deploy (2) when the activators are in position for desktop mode.

3. When you release the carry handle, tilt the unit backwards (3) into a properly stabilized position.

Changing from carry mode to desktop mode

Serial number location

Each computer has a unique serial number and a product ID number that are located on the exterior of

the computer. Keep these numbers available when contacting customer service for assistance.

10 Chapter 3 Computer features

Setup4

This chapter provides detailed computer setup instructions.

Overview

Read this section for an overview of the setup process.

Set up the computer in the following order.

● Place the bottom of the computer on a hard flat surface. See Changing from carry mode to desktop

mode on page 9.

● Connect the cables for peripherals and power. See Connecting and disconnecting cables on page

11.

● Turn on the power. See Connecting power on page 11.

● The integrated touchpad and keyboard are paired at the factory. If you need to synchronize the

touchpad and keyboard again, see Synchronizing the touchpad integrated Bluetooth keyboard and

computer on page 12.

Connecting and disconnecting cables

To connect or disconnect cables, follow these instructions.

Connecting cables

Connect cables to your computer by following these steps.

1. Connect the peripheral cables to the appropriate ports.

2. Connect the power cord to the power connector on the right side of the computer.

Disconnecting cables

Disconnect cables from your computer by following these steps.

1. If needed, position the computer so that you can access both the left and right sides of the

computer where the ports are located.

2. Disconnect the cables from the ports.

Connecting and disconnecting power

To connect power to or disconnect power from the computer, follow these instructions.

Connecting power

Connect a power cable to your computer by following these steps.

Setup

1. Connect one end of the power cord to the AC adapter (1).

2. Connect the other end of the power cord to a grounded AC outlet (2).

3. Connect the AC adapter to the computer (3).

4. Press the power button on the computer to turn it on.

Disconnecting power

Disconnect a power cable from your computer by following these steps.

1. Remove all removable media, such as optical discs or USB flash drives, from the computer.

2. Turn off the computer properly through the operating system, and then turn off any external

devices.

3. Disconnect the power cord from the AC outlet, and disconnect any external devices.

Synchronizing the touchpad integrated Bluetooth keyboard and

computer

The integrated touchpad and keyboard are synchronized with the computer at the factory. If they do

not work, remove and replace the batteries in the keyboard. If the computer and touchpad integrated

keyboard are still not synchronized, follow this procedure to manually re-synchronize the pair.

1. On the keyboard, move the power switch (1) on the rear of the keyboard to the ON position.

2. Press the pairing switch (2) on the rear of the keyboard for 3 seconds to initiate the pairing process.

The status light (3) on the keyboard will begin blinking. Once the device is successfully paired, the

Chapter 4 Setup

status light on the keyboard will remain white for 5 seconds and then fade off, indicating that the

devices have been synchronized.

3. Your keyboard and computer are now paired.

Enable Bluetooth

If the touchpad integrated keyboard fails to connect, use the following steps to ensure Bluetooth is

enabled on your computer.

NOTE: The Bluetooth keyboard does not work in the BIOS setup menu. Users should use the touch

screen and on-screen keyboard instead.

1. Select Start, select Settings, select Devices, and then select Bluetooth & devices.

2. Be sure that Bluetooth is on, then select Add Bluetooth or other device, and then select Bluetooth.

3. Press the pairing switch on the rear of the keyboard for 3 seconds to initiate the pairing process.

4. Choose the device and follow additional instructions if they appear, and then select Done.

Enable Bluetooth

Connecting to a network5

Your computer can travel with you wherever you go. But even at home, you can explore the globe and

access information from millions of websites by using your computer and a wired or wireless network

connection. This chapter helps you get connected to that world.

Connecting to a wireless network

Your computer might be equipped with one or more wireless devices.

● WLAN device—Connects the computer to wireless local area networks, which are commonly

referred to as Wi-Fi networks, wireless LANs, or WLANs. These connections typically occur in

corporate offices, your home, and public places such as airports, restaurants, coffee shops, hotels,

and universities. The WLAN device in your computer communicates with a wireless router or a

wireless access point.

● Bluetooth® device—Creates a personal area network (PAN) to connect to other Bluetooth-enabled

devices such as computers, phones, printers, headsets, speakers, and cameras. In a PAN, each

device communicates directly with other devices, and devices must be relatively close together—

typically within 10 m (approximately 33 ft) of each other.

Using the wireless controls

You can control the wireless devices in your computer using one or both of these features.

● Airplane mode key (also called

wireless button

wireless key

)

● Operating system controls

Airplane mode key

The computer might have an airplane mode key, one or more wireless devices, and one or two wireless

lights. All the wireless devices on your computer are enabled at the factory.

The wireless light indicates the overall power state of your wireless devices, not the status of individual

devices.

Operating system controls

The Network and Sharing Center allows you to set up a connection or network, connect to a network,

and diagnose and repair network problems.

To use operating system controls, on the taskbar, right-click the network status icon, and then select

Network and Internet settings.

Connecting to a WLAN

Before you can connect to a WLAN with this procedure, you must first set up internet access.

NOTE: When you are setting up internet access in your home, you must establish an account with an

internet service provider (ISP). To purchase internet service and a modem, contact a local ISP. The ISP

Chapter 5 Connecting to a network

will help set up the modem, install a network cable to connect your wireless router to the modem, and

test the internet service.

1. Be sure that the WLAN device is on.

2. On the taskbar, select the network status icon to open the Quick Settings menu. Select the arrow

next to the wireless icon, and then connect to one of the available networks.

If the WLAN is a security-enabled WLAN, you are prompted to enter a security code. Enter the code,

and then select Next to complete the connection.

NOTE: If no WLANs are listed, you might be out of range of a wireless router or access point.

NOTE: If you do not see the WLAN that you want to connect to:

1. On the taskbar, right-click the network status icon, and then select Network and Internet

settings.

2. Select Wi-Fi, and then select Show available known networks.

3. Connect to one of the available networks.

3. Follow the on-screen instructions to complete the connection.

After the connection is made, right-click the network status icon at the far right of the taskbar to verify

the name and status of the connection.

NOTE: The functional range (how far your wireless signals travel) depends on WLAN implementation,

router manufacturer, and interference from other electronic devices or structural barriers such as

walls and floors.

Using Bluetooth wireless devices

A Bluetooth device provides short-range wireless communications that replace the physical cable

connections that traditionally link electronic devices.

● Computers (desktop, notebook)

● Phones (cellular, cordless, smartphone)

● Imaging devices (printer, camera)

● Audio devices (headset, speakers)

● External keyboard

Connecting Bluetooth devices

Before you can use a Bluetooth device, you must establish a Bluetooth connection.

IMPORTANT: This section applies to connecting general Bluetooth devices. For connecting the

supplied touchpad integrated Bluetooth keyboard and computer, see Synchronizing the touchpad

integrated Bluetooth keyboard and computer on page 12

1. In the taskbar, select the Search icon, type bluetooth in the search box, and then select

Bluetooth and other devices settings.

2. Enable Bluetooth, if it is not already enabled.

Using Bluetooth wireless devices

3. Select Add device, and then in the Add device dialog box, select Bluetooth.

4. Select your device from the list, and then follow the on-screen instructions.

NOTE: If the device requires verification, a pairing code is displayed. On the device that you are

adding, follow the on-screen instructions to verify that the code on your device matches the pairing

code. For more information, see the documentation provided with the device.

NOTE: If your device does not appear in the list, be sure that Bluetooth on that device is turned on.

Some devices might have additional requirements; see the documentation provided with the device.

16 Chapter 5 Connecting to a network

Enjoying entertainment features6

Use your HP computer as an entertainment hub to socialize via the camera, enjoy and manage

your music, and download and watch movies. Or, to make your computer an even more powerful

entertainment center, connect external devices like a monitor, projector, TV, speakers, or headphones.

Using the camera

Your computer has one or more cameras that enable you to connect with others for work or play.

Cameras can be front facing, rear facing, or pop up.

To determine which camera or cameras are on your product, see Computer features on page 5.

Most cameras allow you to video chat, record video, and record still images. Some also provide HD

(high-definition) capability, apps for gaming, or facial recognition software like Windows Hello. See

Securing your computer and information on page 36 for details about using Windows Hello.

On select products, you can also enhance your camera privacy by turning the camera off. By default, the

camera is turned on. To turn off your camera, press the camera privacy key. The camera privacy light

turns on. To turn the camera back on, press the key again.

To use your camera, select the Search icon in the taskbar, type camera in the search box, and then

select Camera from the list of applications.

NOTE: The first time you select the Camera app, you must select whether Camera can access your

precise location.

Using audio

You can download and listen to music, stream audio content (including radio) from the web, record audio,

or mix audio and video to create multimedia. You can also play music CDs on the computer (on select

products) or attach an external optical drive to play CDs. To enhance your listening enjoyment, attach

external audio devices such as speakers or headphones.

Connecting speakers

You can connect wireless speakers to your computer, follow the device manufacturer's instructions.

Before connecting speakers, lower the volume setting.

Using sound settings

Use sound settings to adjust system volume, change system sounds, or manage audio devices.

Sound settings

To view or change sound settings, follow these steps.

1. Select the Search icon in the taskbar, type control panel in the search box, and then select

Control Panel.

2. Select Hardware and Sound, and then select Sound.

Enjoying entertainment features

Audio settings

Your computer might include an enhanced sound system by Bang & Olufsen, B&O, or another provider.

As a result, your computer might include advanced audio features that can be controlled through an

audio control panel specific to your sound system.

Use the audio control panel to view and control audio settings.

■

Select the Search icon in the taskbar, type audio control in the search box, and then select the

audio control panel for your system.

Using video

Your computer is a powerful video device that enables you to watch streaming video from your favorite

websites and download video and movies to watch on your computer when you are not connected to a

network.

To enhance your viewing enjoyment, use one of the video ports on the computer to connect an external

monitor, projector, or TV.

IMPORTANT: Be sure that the external device is connected to the correct port on the computer, using

the correct cable. Follow the device manufacturer's instructions.

For information about using your USB Type-C features, such as DisplayPort, go to

http://www.hp.com/support, and follow the instructions to find your product.

Using data transfer

Your computer is a powerful entertainment device that enables you to transfer photos, videos, and

movies from your USB devices to view on your computer.

To enhance your viewing enjoyment, use one of the USB Type-C ports on the computer to connect a

USB device, such as a cell phone, camera, activity tracker, or smartwatch, and transfer the files to your

computer.

IMPORTANT: Be sure that the external device is connected to the correct port on the computer, using

the correct cable. Follow the device manufacturer's instructions.

For information about using your USB Type-C features, go to http://www.hp.com/support, and follow the

instructions to find your product.

Connecting devices to a USB Type-C port (select products only)

To connect a USB Type-C device to your computer, you need a USB Type-C cable, purchased separately.

Chapter 6 Enjoying entertainment features

1. Connect one end of the USB Type-C cable to the USB Type-C port on the computer.

2. Connect the other end of the cable to the external device.

Connecting devices to a USB Type-C port (select products only)

Navigating the screen7

Depending on your computer model, you can navigate the computer screen using one or more methods.

● Use touch gestures directly on the computer screen.

● Use touch gestures on the touchpad.

● Use the supplied touchpad integrated Bluetooth keyboard

● Use an on-screen keyboard.

● Use a pointing stick.

Using touchpad and touch screen gestures

The touchpad helps you navigate the computer screen and control the pointer using simple touch

gestures. You can also use the left and right touchpad buttons as you would use the corresponding

buttons on an external mouse. To navigate a touch screen (select products only), touch the screen

directly using gestures described in this chapter.

To customize gestures and see videos of how they work, select the Search icon in the taskbar, type

control panel in the search box, select Control Panel, and then select Hardware and Sound. Under

Devices and Printers, select Mouse.

Some products include a precision touchpad, which provides enhanced gesture functionality. To

determine if you have a precision touchpad and find additional information, select Start, select Settings,

select Bluetooth & devices, and then select Touchpad.

NOTE: Unless noted, gestures can be used on both the touchpad and a touch screen.

Tap

Point to an item on the screen, and then tap one finger on the touchpad zone or touch screen to select

the item. Double-tap an item to open it.

Two-finger pinch zoom

Use the two-finger pinch zoom to zoom out or in on images or text.

● Zoom out by placing two fingers apart on the touchpad zone or touch screen and then moving your

fingers together.

Chapter 7 Navigating the screen

● Zoom in by placing two fingers together on the touchpad zone or touch screen and then moving

your fingers apart.

Two-finger slide (touchpad and precision touchpad)

Place two fingers slightly apart on the touchpad zone and then drag them up, down, left, or right to move

up, down, or sideways on a page or image.

Two-finger tap (touchpad and precision touchpad)

Tap two fingers on the touchpad zone to open the options menu for the selected object.

NOTE: The two-finger tap performs the same function as right-clicking with a mouse.

Three-finger tap (touchpad and precision touchpad)

By default, the three-finger tap opens the taskbar search box. Tap three fingers on the touchpad zone to

perform the gesture.

Two-finger slide (touchpad and precision touchpad)

To change the function of this gesture on a precision touchpad, select Start, select Settings, select

Bluetooth & devices, and then select Touchpad. Under Three-finger gestures, in the Taps box, select a

gesture setting.

Four-finger tap (touchpad and precision touchpad)

By default, the four-finger tap opens the Action Center. Tap four fingers on the touchpad zone to perform

the gesture.

To change the function of this gesture on a precision touchpad, select Start, select Settings, select

Bluetooth & devices, and then select Touchpad. Under Four-finger gestures, in the Taps box, select a

gesture setting.

Three-finger swipe (touchpad and precision touchpad)

By default, the three-finger swipe switches between open apps and the desktop.

● Swipe 3 fingers away from you to see all open windows.

● Swipe 3 fingers toward you to show the desktop.

● Swipe 3 fingers left or right to switch between open windows.

To change the function of this gesture on a precision touchpad, select Start, select Settings, select

Bluetooth & devices, and then select Touchpad. Under Three-finger gestures, in the Swipes box, select a

gesture setting.

Four-finger swipe (precision touchpad)

By default, the four-finger swipe switches between open desktops.

● Swipe 4 fingers away from you to see all open windows.

● Swipe 4 fingers toward you to show the desktop.

● Swipe 4 fingers left or right to switch between desktops.

Chapter 7 Navigating the screen

To change the function of this gesture, select Start, select Settings, select Bluetooth & devices, and then

select Touchpad. Under Four-finger gestures, in the Swipes box, select a gesture setting.

One-finger slide (touch screen)

Use the one-finger slide to pan or scroll through lists and pages, or to move an object.

● To scroll across the screen, lightly slide one finger across the screen in the direction you want to

move.

● To move an object, press and hold your finger on an object, and then drag your finger to move the

object.

Using an optional keyboard or mouse

An optional keyboard or mouse allows you to type, select items, scroll, and perform the same functions

as you do using touch gestures. The keyboard also allows you to use action keys and hot keys to perform

specific functions.

Using an on-screen keyboard (select products only)

Select products have an on-screen keyboard.

1. To display an on-screen keyboard, tap the keyboard icon in the notification area, at the far right of

the taskbar.

2. Begin typing.

NOTE: Suggested words might be displayed above the on-screen keyboard. Tap a word to select it.

NOTE: Action keys and hot keys do not display or function on the on-screen keyboard.

One-finger slide (touch screen)

Managing power8

Your computer can operate on either battery power or external power. When the computer is running

on battery power and an external power source is not available to charge the battery, it is important to

monitor and conserve the battery charge.

Some power management features described in this chapter might not be available on your computer.

Using Sleep and Hibernation

Windows has two power-saving states, Sleep and Hibernation.

IMPORTANT: Several well-known vulnerabilities exist when a computer is in the Sleep state. To prevent

an unauthorized user from accessing data on your computer, even encrypted data, HP recommends

that you always initiate Hibernation instead of Sleep anytime the computer will be out of your physical

possession. This practice is particularly important when you travel with your computer.

IMPORTANT: To reduce the risk of possible audio and video degradation, loss of audio or video

playback functionality, or loss of information, do not initiate Sleep while reading from or writing to a disc

or an external media card.

● Sleep—The Sleep state is automatically initiated after a period of inactivity. Your work is saved to

memory, allowing you to resume your work very quickly. You can also initiate Sleep manually. For

more information, see Initiating and exiting Sleep on page 24.

● Hibernation—The Hibernation state is automatically initiated if the battery reaches a critical level

or the computer has been in the Sleep state for an extended period of time. In the Hibernation

state, your work is saved to a hibernation file and the computer powers down. You can also initiate

Hibernation manually. For more information, see Initiating and exiting Hibernation (select products

only) on page 25.

Initiating and exiting Sleep

You can initiate Sleep several ways.

● Select the Start button, select the Power icon, and then select Sleep.

● Press the Sleep hot key (select products only); for example, fn+f1 or fn+f12.

● Briefly press the power button (select products only).

You can exit Sleep in any of the following ways:

● Briefly press the power button.

● Press a key on the keyboard (select products only).

● Tap the touchpad (select products only).

● Double-tap the touch screen (select products only).

Chapter 8 Managing power

When the computer exits Sleep, your work returns to the screen.

NOTE: If you have set a password to be required on exiting Sleep, you must enter your Windows

password before your work returns to the screen.

Initiating and exiting Hibernation (select products only)

You can enable user-initiated Hibernation and change other power settings and timeouts using Power

and sleep settings.

1. Select the Search icon in the taskbar, type power, and then select Choose a power plan.

2. In the left pane, select Choose what the power buttons do (wording might vary by product).

3. Depending on your product, you can enable Hibernation for battery power or external power in any

of the following ways:

● Power button—Under Power and sleep buttons and lid settings (wording might vary by product),

select When I press the power button, and then select Hibernate.

● Sleep button (select products only)—Under Power and sleep buttons and lid settings (wording

might vary by product), select When I press the sleep button, and then select Hibernate.

● Lid (select products only)—Under Power and sleep buttons and lid settings (wording might vary

by product), select When I close the lid, and then select Hibernate.

● Power menu—Select Change Settings that are currently unavailable, and then, under Shutdown

settings, select the Hibernate check box.

The Power menu can be accessed by selecting the Start button.

4. Select Save changes.

To initiate Hibernation, use the method that you enabled in step 3.

To exit Hibernation, briefly press the power button.

NOTE: If you have set a password to be required on exiting Hibernation, you must enter your Windows

password before your work returns to the screen.

Shutting down (turning off) the computer

The Shut down command closes all open programs, including the operating system, and then turns off

the display and the computer.

IMPORTANT: Unsaved information is lost when the computer shuts down. Be sure to save your work

before shutting down the computer.

Shut down the computer when it will be unused and disconnected from external power for an extended

period.

The recommended procedure is to use the Windows Shut down command.

NOTE: If the computer is in the Sleep state or in Hibernation, first exit Sleep or Hibernation by briefly

pressing the power button.

1. Save your work and close all open programs.

Initiating and exiting Hibernation (select products only)

2. Select the Start button, select the Power icon, and then select Shut down.

If the computer is unresponsive and you are unable to use the preceding shutdown procedures, try the

following emergency procedures in the sequence provided:

● Press ctrl+alt+delete, select the Power icon, and then select Shut down.

● Press and hold the power button for at least 10 seconds.

● If your computer has a user-replaceable battery (select products only), disconnect the computer

from external power, and then remove the battery.

Using the Power icon

Different Power icons indicate whether the computer is running on battery or external power. Placing the

mouse pointer over the icon reveals a message if the battery has reached a low or critical battery level.

The Power icon is located on the Windows taskbar. The Power icon allows you to quickly access

power settings and view the remaining battery charge.

● To view the percentage of remaining battery charge, place the mouse pointer over the Power

icon .

● To view power and battery settings, right-click the Power icon , and then select Power and

sleep settings.

Running on battery power

When a charged battery is in the computer and the computer is not plugged into external power, the

computer runs on battery power. When the computer is off and unplugged from external power, the

battery in the computer slowly discharges. The computer displays a message when the battery reaches

a low or critical battery level.

WARNING! To reduce potential safety issues, use only the battery provided with the computer, a

replacement battery provided by HP, or a compatible battery purchased from HP.

Computer battery life varies, depending on power management settings, programs running on the

computer, screen brightness, external devices connected to the computer, and other factors.

NOTE: Select computer products can switch between graphic controllers to conserve battery

charge.

Using HP Fast Charge (select products only)

The HP Fast Charge feature allows you to quickly charge your computer battery. The charging time

might vary by ± 10%. When the remaining battery charge is between 0 and 50%, the battery will charge to

50% of full capacity in no more than 30 to 45 minutes, depending on your computer model.

To use HP Fast Charge, shut down your computer, and then connect the AC adapter to your computer

and to external power.

Chapter 8 Managing power

Displaying battery charge

When you are using your computer while running on battery power only, periodically check the battery

charge.

To view the percentage of remaining battery charge, place the mouse pointer over the Power icon .

Finding battery information in HP Support Assistant (select products only)

Follow these steps to access battery information:

1. Select the Search icon in the taskbar, type support in the search box, and then select the HP

Support Assistant app.

– or –

Select the question mark icon in the taskbar.

2. Select Fixes & Diagnostics, select Check your battery, and then select Launch. If HP Battery Check

indicates that your battery should be replaced, contact support.

HP Support Assistant provides the following tools and information about the battery:

● HP Battery Check

● Information about battery types, specifications, life cycles, and capacity

Conserving battery power

Be sure to conserve battery power and maximize battery life.

● Lower the brightness of the display.

● Turn off wireless devices when you are not using them.

● Disconnect unused external devices that are not plugged into an external power source, such as an

external hard drive connected to a USB port.

● Stop, disable, or remove any external media cards that you are not using.

● Before you leave your work, initiate Sleep or shut down the computer.

Identifying low battery levels

When a battery that is the sole power source for the computer reaches a low or critical battery level, the

battery light and power icon indicate a low battery level.

● The battery light (select products only) indicates a low or critical battery level.

– or –

● The Power icon shows a low or critical battery notification.

NOTE: For additional information about the Power icon, see Using the Power icon on page 26.

Displaying battery charge

The computer takes the following actions for a critical battery level:

● If Hibernation is disabled and the computer is on or in the Sleep state, the computer remains briefly

in the Sleep state and then shuts down and loses any unsaved information.

● If Hibernation is enabled and the computer is on or in the Sleep state, the computer initiates

Hibernation.

Resolving a low battery level

You can quickly resolve low-battery-level conditions.

Resolving a low battery level when external power is available

Connect one of the following to the computer and to external power.

● AC adapter

● Optional docking device or expansion product

● Optional power adapter purchased as an accessory from HP

Resolving a low battery level when no power source is available

Save your work and shut down the computer.

Resolving a low battery level when the computer cannot exit Hibernation

When the battery level is low and you cannot bring the computer out of Hibernation, connect the AC

adapter.

1. Connect the AC adapter to the computer and to external power.

2. Exit Hibernation by pressing the power button.

Factory-sealed battery

To monitor the status of the battery, or if the battery is no longer holding a charge, run HP Battery Check

in the HP Support Assistant app (select products only).

1. Select the Search icon in the taskbar, type support in the search box, and then select the HP

Support Assistant app.

– or –

Select the question mark icon in the taskbar.

2. Select Fixes & Diagnostics, select Check your battery, and then select Launch. If HP Battery Check

indicates that your battery should be replaced, contact support.

The battery in this product cannot be easily replaced by users themselves. Removing or replacing the

battery could affect your warranty coverage. If a battery is no longer holding a charge, contact support.

Running on external power

For information about connecting to external power, see the

Setup Instructions

poster provided in the

computer box.

Chapter 8 Managing power

The computer does not use battery power when the computer is connected to external power with an

approved AC adapter or an optional docking device or expansion product.

WARNING! To reduce potential safety issues, use only the AC adapter provided with the computer, a

replacement AC adapter provided by HP, or a compatible AC adapter purchased from HP.

WARNING! Do not charge the computer battery while you are aboard aircraft.

Connect the computer to external power under any of the following conditions:

● When charging or calibrating a battery

● When installing or updating system software

● When updating the system BIOS

● When writing information to a disc (select products only)

● When running Disk Defragmenter on computers with internal hard drives

● When performing a backup or recovery

When you connect the computer to external power:

● The battery begins to charge.

● The Power icon changes appearance.

When you disconnect external power:

● The computer switches to battery power.

● The Power icon changes appearance.

Running on external power

Maintaining your computer9

Performing regular maintenance keeps your computer in optimal condition. This chapter explains how to

use tools like Disk Defragmenter and Disk Cleanup. It also provides instructions for updating programs

and drivers, steps to clean the computer, and tips for traveling with (or shipping) the computer.

Improving performance

You can improve the performance of your computer by performing regular maintenance tasks with tools

such as Disk Defragmenter and Disk Cleanup.

Using Disk Defragmenter

HP recommends using Disk Defragmenter to defragment your hard drive at least once a month.

NOTE: It is not necessary to run Disk Defragmenter on solid-state drives.

To run Disk Defragmenter:

1. Connect the computer to AC power.

2. Select the Search icon in the taskbar, type defragment in the search box, and then select

Defragment and Optimize Drives.

3. Follow the on-screen instructions.

For additional information, access the Disk Defragmenter software Help.

Using Disk Cleanup

Use Disk Cleanup to search the hard drive for unnecessary files that you can safely delete to free up

disk space and help the computer run more efficiently.

To run Disk Cleanup:

1. Select the Search icon in the taskbar, type disk in the search box, and then select Disk Cleanup.

2. Follow the on-screen instructions.

Using HP 3D DriveGuard (select products only)

HP 3D DriveGuard protects a hard drive by parking the drive and halting data requests under some

conditions.

● You drop the computer.

● You move the computer with the display closed while the computer is running on battery power.

A short time after one of these events, HP 3D DriveGuard returns the hard drive to normal operation.

NOTE: Only internal hard drives are protected by HP 3D DriveGuard. A hard drive installed in an

optional docking device or connected to a USB port is not protected by HP 3D DriveGuard.

Chapter 9 Maintaining your computer

NOTE: Because solid-state drives (SSDs) lack moving parts, HP 3D DriveGuard is unnecessary for

these drives.

Identifying HP 3D DriveGuard status

The hard drive light on the computer changes color to show that the drive in a primary hard drive bay,

the secondary hard drive bay (select products only), or both are parked.

Updating programs and drivers

HP recommends that you update your programs and drivers on a regular basis. Updates can resolve

issues and bring new features and options to your computer. For example, older graphics components

might not work well with the most recent gaming software. Without the latest driver, you do not get the

most out of your equipment.

Depending on your operating system, you can use the following methods to update programs and

drivers:

● See Updating both programs and drivers on page 31

● See Updating programs only on page 31

● See Updating drivers only on page 31

Updating both programs and drivers

Use this procedure to update both programs and drivers.

1. Select the Search icon in the taskbar, type support in the search box, and then select the HP

Support Assistant app.

‒ or –

Select the question mark icon in the taskbar.

2. Under My computer, select Updates. The Software and Drivers window opens, and Windows

checks for updates.

3. Follow the on-screen instructions.

Updating programs only

Use this procedure to update programs only.

1. Select Start, and then select Microsoft Store.

2. Select the dots next to your profile picture in the top-right corner, and then select Downloads and

updates.

3. On the Downloads and updates page, select Get updates, and then follow the on-screen

instructions.

Updating drivers only

Use this procedure to update drivers only.

1. Select the Search icon in the taskbar, type windows update settings in the search box, and

then select Windows Update settings.

Identifying HP 3D DriveGuard status

2. Select Check for updates, and then follow the on-screen instructions.

NOTE: If Windows does not find a new driver, go to the device manufacturer's website, and follow

the instructions.

Cleaning your computer

Cleaning your computer regularly removes dirt and debris so that your device continues to operate at its

best. Use the following information to safely clean the external surfaces of your computer.

Enabling HP Easy Clean (select products only)

HP Easy Clean helps you to avoid accidental input while you clean the computer surfaces. This software

disables devices such as the keyboard, touch screen, and touchpad for a preset amount of time so that

you can clean all computer surfaces.

1. Start HP Easy Clean in one of the following ways:

● Select the Start menu, and then select HP Easy Clean.

– or –

● Select the HP Easy Clean icon in the taskbar.

– or –

● Select Start, and then select the HP Easy Clean tile.

2. Now that your device is disabled for a short period, see Removing dirt and debris from your

computer on page 32 for the recommended steps to clean the high-touch, external surfaces

on your computer. After you remove the dirt and debris, you can also clean the surfaces with a

disinfectant. See Cleaning your computer with a disinfectant on page 33 for guidelines to help

prevent the spread of harmful bacteria and viruses.

Removing dirt and debris from your computer

Here are the recommended steps to clean dirt and debris from your computer.

For computers with wood veneer, see Caring for wood veneer (select products only) on page 34.

1. Wear disposable gloves made of latex (or nitrile gloves, if you are latex-sensitive) when cleaning the

surfaces.

2. Turn off your device and unplug the power cord and other connected external devices. Remove any

installed batteries from items such as wireless keyboards.

CAUTION: To prevent electric shock or damage to components, never clean a product while it is

turned on or plugged in.

3. Moisten a microfiber cloth with water. The cloth should be moist, but not dripping wet.

IMPORTANT: To avoid damaging the surface, avoid abrasive cloths, towels, and paper towels.

4. Wipe the exterior of the product gently with the moistened cloth.

IMPORTANT: Keep liquids away from the product. Avoid getting moisture in any openings. If liquid

makes its way inside your HP product, it can cause damage to the product. Do not spray liquids

Chapter 9 Maintaining your computer

directly on the product. Do not use aerosol sprays, solvents, abrasives, or cleaners containing

hydrogen peroxide or bleach that might damage the finish.

5. Start with the display (if applicable). Wipe carefully in one direction, and move from the top of the

display to the bottom. Finish with any flexible cables, like power cord, keyboard cable, and USB

cables.

6. Be sure that surfaces have completely air-dried before turning the device on after cleaning.

7. Discard the gloves after each cleaning. Clean your hands immediately after you remove the gloves.

See Cleaning your computer with a disinfectant on page 33 for recommended steps to clean the

high-touch, external surfaces on your computer to help prevent the spread of harmful bacteria and

viruses.

Cleaning your computer with a disinfectant

The World Health Organization (WHO) recommends cleaning surfaces, followed by disinfection, as a

best practice for preventing the spread of viral respiratory illnesses and harmful bacteria.

After cleaning the external surfaces of your computer using the steps in Removing dirt and debris from

your computer on page 32, Caring for wood veneer (select products only) on page 34, or both, you

might also choose to clean the surfaces with a disinfectant. A disinfectant that is within HP’s cleaning

guidelines is an alcohol solution consisting of 70% isopropyl alcohol and 30% water. This solution is also

known as rubbing alcohol and is sold in most stores.

Follow these steps when disinfecting high-touch, external surfaces on your computer:

1. Wear disposable gloves made of latex (or nitrile gloves, if you are latex-sensitive) when cleaning the

surfaces.

2. Turn off your device and unplug the power cord and other connected external devices. Remove any

installed batteries from items such as wireless keyboards.

CAUTION: To prevent electric shock or damage to components, never clean a product while it is

turned on or plugged in.

3. Moisten a microfiber cloth with a mixture of 70% isopropyl alcohol and 30% water. The cloth should

be moist, but not dripping wet.

CAUTION: Do not use any of the following chemicals or any solutions that contain them, including

spray-based surface cleaners: bleach, peroxides (including hydrogen peroxide), acetone, ammonia,

ethyl alcohol, methylene chloride, or any petroleum-based materials, such as gasoline, paint thinner,

benzene, or toluene.

IMPORTANT: To avoid damaging the surface, avoid abrasive cloths, towels, and paper towels.

4. Wipe the exterior of the product gently with the moistened cloth.

IMPORTANT: Keep liquids away from the product. Avoid getting moisture in any openings. If liquid

makes its way inside your HP product, it can cause damage to the product. Do not spray liquids

directly on the product. Do not use aerosol sprays, solvents, abrasives, or cleaners containing

hydrogen peroxide or bleach that might damage the finish.

5. Start with the display (if applicable). Wipe carefully in one direction, and move from the top of the

display to the bottom. Finish with any flexible cables, like power cord, keyboard cable, and USB

cables.

Cleaning your computer with a disinfectant

6. Be sure that surfaces have completely air-dried before turning the device on after cleaning.

7. Discard the gloves after each cleaning. Clean your hands immediately after you remove the gloves.

Caring for wood veneer (select products only)

Your product might feature high-quality wood veneer. As with all natural wood products, proper care is

important for best results over the life of the product. Because of the nature of natural wood, you might

see unique variations in the grain pattern or subtle variations in color, which are normal.

● Clean the wood with a dry, static-free microfiber cloth or chamois.

● Avoid cleaning products containing substances such as ammonia, methylene chloride, acetone,

turpentine, or other petroleum-based solvents.

● Do not expose the wood to sun or moisture for long periods of time.

● If the wood becomes wet, dry it by dabbing with an absorbent, lint-free cloth.

● Avoid contact with any substance that might dye or discolor the wood.

● Avoid contact with sharp objects or rough surfaces that might scratch the wood.

See Removing dirt and debris from your computer on page 32 for the recommended steps to clean

the high-touch, external surfaces on your computer. After you remove the dirt and debris, you can also

clean the surfaces with a disinfectant. See Cleaning your computer with a disinfectant on page 33 for

sanitizing guidelines to help prevent the spread of harmful bacteria and viruses.

Traveling with or shipping your computer

If you must travel with or ship your computer, follow these tips to keep your equipment safe.

● Prepare the computer for traveling or shipping:

– Back up your information to an external drive.

– Remove all discs and all external media cards, such as memory cards.

– Turn off and then disconnect all external devices.

– Shut down the computer.

● Take a backup of your information. Keep the backup separate from the computer.

● When traveling by air, carry the computer as hand luggage; do not check it with the rest of your

luggage.

IMPORTANT: Avoid exposing a drive to magnetic fields. Security devices with magnetic fields

include airport walk-through devices and security wands. Airport conveyer belts and similar

security devices that check carry-on baggage use X-rays instead of magnetism and do not

damage drives.

● If you plan to use the computer during a flight, listen for the in-flight announcement that tells you

when you can use your computer. In-flight computer use is at the discretion of the airline.

● If you are shipping the computer or a drive, use suitable protective packaging and label the package

“FRAGILE.”

Chapter 9 Maintaining your computer

● The use of wireless devices might be restricted in some environments. Such restrictions might apply

aboard aircraft, in hospitals, near explosives, and in hazardous locations. If you are uncertain of the

policy that applies to the use of a wireless device in your computer, ask for authorization to use your

computer before you turn it on.

● If you are traveling internationally, follow these suggestions:

– Check the computer-related customs regulations for each country or region on your itinerary.

– Check the power cord and adapter requirements for each location in which you plan to use the

computer. Voltage, frequency, and plug configurations vary.

WARNING! To reduce the risk of electric shock, fire, or damage to the equipment, do not

attempt to run the computer from a voltage converter kit that is sold for appliances.

Traveling with or shipping your computer

Securing your computer and information10

Computer security is essential for protecting the confidentiality, integrity, and availability of your

information. Standard security solutions provided by the Windows operating system, HP applications,

the Setup Utility (BIOS), and other third-party software can help protect your computer from a variety of

risks, such as viruses, worms, and other types of malicious code.

NOTE: Some security features listed in this chapter may not be available on your computer.

Using passwords

A password is a group of characters that you choose to secure your computer information and to

protect online transactions. You can set several types of passwords. For example, when you set up your

computer for the first time, you were asked to create a user password to secure your computer. You

can set additional passwords in Windows or in HP Setup Utility (BIOS), which is preinstalled on your

computer.

You may find it helpful to use the same password for a Setup Utility (BIOS) feature and for a Windows

security feature.

To create and save passwords, use the following tips:

● To reduce the risk of being locked out of the computer, record each password and store it in a secure

place away from the computer. Do not store passwords in a file on the computer.

● When creating passwords, follow requirements set by the program.

● Change your passwords at least every 3 months.

● An ideal password is long and has letters, punctuation, symbols, and numbers.

● Before you send your computer for service, back up your files, delete confidential files, and then

remove all password settings.

NOTE: For additional information about Windows passwords, such as screen-saver passwords:

Select the Search icon in the taskbar, type support in the search box, and then select the HP Support

Assistant app.

– or –

Select the question mark icon in the taskbar.

Setting Windows passwords

Windows passwords can help protect your computer from unauthorized access.

Table 10-1

Types of Windows passwords and their functions

Password Function

User password Protects access to a Windows user account.

36 Chapter 10 Securing your computer and information

Table 10-1 Types of Windows passwords and their functions (continued)

Password Function

Administrator password Protects administrator-level access to computer contents.

NOTE: This password cannot be used to access Setup Utility (BIOS) contents.

Setting Setup Utility (BIOS) passwords

BIOS passwords provide additional layers of security for your computer.

Table 10-2 Types of BIOS passwords and their functions

Password Function

Administrator password ● Must be entered each time you access Setup Utility (BIOS).

● If you forget your administrator password, you cannot access Setup Utility (BIOS).

Power-on password ● Must be entered each time you turn on or restart the computer.

● If you forget your power-on password, you cannot turn on or restart the computer.

To set, change, or delete an administrator or power-on password in Setup Utility (BIOS):

IMPORTANT: Use extreme care when making changes in Setup Utility (BIOS). Errors can prevent the

computer from operating properly.

1. Start Setup Utility (BIOS):

● Computers or tablets with keyboards:

■

Turn on or restart the computer, quickly press esc, and then press f10.

● Tablets without keyboards:

a. Turn on or restart the tablet, and then quickly hold down the volume up button.

- or -

Turn on or restart the tablet, and then quickly hold down the volume down button.

- or -

Turn on or restart the tablet, and then quickly hold down the Windows button.

b. Tap f10.

2. Select Security, and then follow the on-screen instructions.

To save your changes, select Exit, select Save Changes and Exit, and then select Yes.

NOTE: If you are using arrow keys to highlight your choice, you must then press enter.

Your changes take effect when the computer restarts.

Setting Setup Utility (BIOS) passwords

Using Windows Hello (select products only)

On products equipped with a fingerprint reader or an infrared camera, Windows Hello allows you to

enroll your fingerprint, your facial ID, and set up a PIN. After enrollment, you can use your fingerprint

reader, facial ID, or PIN to sign in to Windows.

To set up Windows Hello:

1. Select the Start button, select Settings, select Accounts, and then select Sign-in options.

2. If you do not have a password set up, you must add one before you can use other sign-in options.

Select Password, and then select Add.

3. Select Facial recognition (Windows Hello) or Fingerprint recognition (Windows Hello), and then

select Set up.

4. Select Get started, and then follow the on-screen instructions to enroll your fingerprint or facial ID

and set up a PIN.

IMPORTANT: To prevent fingerprint logon issues, be sure when you register your fingerprint that

all sides of your finger are registered by the fingerprint reader.

NOTE: The PIN is not limited in length. The default setting is for numbers only. To include

alphabetic or special characters, select the include letters and symbols check box.

Using internet security software

When you use your computer to access email, a network, or the internet, you potentially expose your

computer to computer viruses, spyware, and other online threats. To help protect your computer,

internet security software that includes antivirus and firewall features may be preinstalled on your

computer as a trial offer. To provide ongoing protection against newly discovered viruses and other

security risks, security software must be kept up to date. HP strongly recommends that you upgrade the

security software trial offer or purchase the software of your choice to fully protect your computer.

Using antivirus software

Computer viruses can disable programs, utilities, or the operating system, or cause them to function

abnormally. Antivirus software can detect most viruses, destroy them, and in most cases, repair any

damage that they cause.

To provide ongoing protection against newly discovered viruses, antivirus software must be kept up to

date.

An antivirus program may be preinstalled on your computer. HP strongly recommends that you use the

antivirus program of your choice to fully protect your computer.

For more information about computer viruses, select the Search icon in the taskbar, type support in

the search box, and then select the HP Support Assistant app.

– or –

Select the question mark icon in the taskbar.

Chapter 10 Securing your computer and information

Using firewall software

Firewalls are designed to prevent unauthorized access to a system or network. A firewall can be

software you install on your computer, network, or both, or it can be a combination of both hardware and

software.

There are two types of firewalls to consider:

● Host-based firewalls—Software that protects only the computer it is installed on.

● Network-based firewalls—Installed between your DSL or cable modem and your home network to

protect all the computers on the network.

When a firewall is installed on a system, all data sent to and from the system is monitored and compared

with a set of user-defined security criteria. Any data that does not meet those criteria is blocked.

Installing software updates

HP, Windows, and third-party software installed on your computer should be regularly updated to correct

security problems and improve software performance.

IMPORTANT: Microsoft® sends out alerts regarding Windows updates, which may include security

updates. To protect the computer from security breaches and computer viruses, install all updates

from Microsoft as soon as you receive an alert.

You can install these updates automatically.

To view or change the settings:

1. Select the Start button, select Settings, and then select Windows Update.

2. Follow the on-screen instructions.

3. To schedule a time for installing updates, select Advanced options, and then follow the on-screen

instructions.

Using HP TechPulse (select products only)

HP TechPulse is a cloud-based IT solution that enables businesses to effectively manage and secure

their company assets.

HP TechPulse helps protect devices against malware and other attacks, monitors device health, and

helps reduce time spent solving device and security issues. You can quickly download and install the

software, which is highly cost-effective relative to traditional in-house solutions. For more information, go

to https://www.hpdaas.com/.

Securing your wireless network

When you set up a WLAN or access an existing WLAN, always enable security features to protect your

network from unauthorized access. WLANs in public areas (hotspots) such as coffee shops and airports

may not provide any security.

Using firewall software

Backing up your software applications and information

Regularly back up your software applications and information to protect them from being permanently

lost or damaged through a virus attack or a software or hardware failure.

Using an optional security cable (select products only)

A security cable (purchased separately) is designed to act as a deterrent, but it may not prevent the

computer from being mishandled or stolen. To connect a security cable to your computer, follow the

device manufacturer's instructions.

40 Chapter 10 Securing your computer and information

Using Setup Utility (BIOS)11

Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and

output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility

(BIOS) includes settings for the types of devices installed, the startup sequence of the computer, and

the amount of system and extended memory.

Starting Setup Utility (BIOS)

Use the following instructions to access the Setup Utility (BIOS).

IMPORTANT: Use extreme care when making changes in Setup Utility (BIOS). Errors can prevent the

computer from operating properly.

● Turn on or restart the computer and press and hold the power button, and then press the volume up

(+) button at the same time to access the Startup menu.

NOTE: Use the touch screen and on-screen keyboard to operate the Startup menu.

Updating Setup Utility (BIOS)

Updated versions of Setup Utility (BIOS) might be available on the HP website. Most BIOS updates on the

HP website are packaged in compressed files called

SoftPaqs

. Some download packages contain a file

named Readme.txt, which contains information regarding installing and troubleshooting the file.

Determining the BIOS version

To decide whether you need to update Setup Utility (BIOS), first determine the BIOS version on your

computer.

To reveal the BIOS version information (also known as

ROM date

and

System BIOS

), use one of these

options.

● HP Support Assistant

1. Select the Search icon in the taskbar, type support in the search box, and then select the HP

Support Assistant app.

– or –

Select the question mark icon in the taskbar.

2. Under My computer, select Specifications.

● Setup Utility (BIOS)

1. Start Setup Utility (BIOS) (see Starting Setup Utility (BIOS) on page 41).

2. Select Main, and then make note of the BIOS version.

3. Select Exit, select one of the options, and then follow the on-screen instructions.

Using Setup Utility (BIOS)

● In Windows, press ctrl+alt+s.

To check for later BIOS versions, see Preparing for a BIOS update on page 42.

Preparing for a BIOS update

Be sure to follow all prerequisites before downloading and installing a BIOS update.

IMPORTANT: To reduce the risk of damage to the computer or an unsuccessful installation, download

and install a BIOS update only when the computer is connected to reliable external power using the AC

adapter. Do not download or install a BIOS update while the computer is running on battery power,

docked in an optional docking device, or connected to an optional power source. During the download

and installation, follow these instructions:

● Do not disconnect power from the computer by unplugging the power cord from the AC outlet.

● Do not shut down the computer or initiate Sleep.

● Do not insert, remove, connect, or disconnect any device, cable, or cord.

NOTE: If your computer is connected to a network, consult the network administrator before installing

any software updates, especially system BIOS updates.

Downloading a BIOS update

After you review the prerequisites, you can check for and download BIOS updates.

1. Select the Search icon in the taskbar, type support in the search box, and then select the HP

Support Assistant app.

– or –

Select the question mark icon in the taskbar.

2. Select Updates. The Checking for Updates window opens, and Windows checks for updates.

3. Follow the on-screen instructions.

4. At the download area, follow these steps:

a. Identify the most recent BIOS update and compare it to the BIOS version currently installed on

your computer. If the update is more recent than your BIOS version, make a note of the date,

name, or other identifier. You might need this information to locate the update later, after it has

been downloaded to your hard drive.

b. Follow the on-screen instructions to download your selection to the hard drive.

Make a note of the path to the location on your hard drive where the BIOS update is

downloaded. You will need to access this path when you are ready to install the update.

Installing a BIOS update

BIOS installation procedures vary. Follow any instructions that appear on the screen after the download

is complete. If no instructions appear, follow these steps.

1. Select the Search icon in the taskbar, type file in the search box, and then select File Explorer.

2. Select your hard drive designation. The hard drive designation is typically Local Disk (C:).

3. Using the hard drive path you recorded earlier, open the folder that contains the update.

Chapter 11 Using Setup Utility (BIOS)

4. Double-click the file that has an .exe extension (for example,

filename

.exe).

The BIOS installation begins.

5. Complete the installation by following the on-screen instructions.

NOTE: After a message on the screen reports a successful installation, you can delete the

downloaded file from your hard drive.

Installing a BIOS update 43

Backing up, restoring, and recovering12

You can use Windows tools or HP software to back up your information, create a restore point, reset

your computer, create recovery media, or restore your computer to its factory state. Performing these

standard procedures can return your computer to a working state faster.

IMPORTANT: If you are performing recovery procedures on a tablet, the tablet battery must be at

least 70% charged before you start the recovery process.

IMPORTANT: For a tablet with a detachable keyboard, connect the tablet to the keyboard base before

beginning any recovery process.

Backing up information and creating recovery media

These methods of creating recovery media and backups are available on select products only.

Using Windows tools for backing up

HP recommends that you back up your information immediately after initial setup. You can do this task

either using Windows Backup locally with an external USB flash drive or using online tools.

NOTE: If computer storage is 32 GB or less, Microsoft® System Restore is disabled by default.

Using the HP Cloud Recovery Download Tool to create recovery media (select

products only)

You can use the HP Cloud Recovery Download Tool to create HP Recovery media on a bootable USB

flash drive.

For details:

■

Go to http://www.hp.com, search for HP Cloud Recovery, and then select the result that matches the

type of computer that you have.

NOTE: If you cannot create recovery media yourself, contact support to obtain recovery discs. Go to

http://www.hp.com/support, select your country or region, and then follow the on-screen instructions.

IMPORTANT: HP recommends that you follow the Restoring and recovery methods on page 45 to

restore your computer before you obtain and use the HP recovery discs. Using a recent backup can

return your machine to a working state sooner than using the HP recovery discs. After the system is

restored, reinstalling all the operating system software released since your initial purchase can be a

lengthy process.

Restoring and recovering your system

You have several tools available to recover your system both within and outside of Windows if the

desktop cannot load.

Chapter 12 Backing up, restoring, and recovering

HP recommends that you attempt to restore your system using the Restoring and recovery methods on

page 45.

Creating a system restore

System Restore is available in Windows. The System Restore software can automatically or manually

create restore points, or snapshots, of the system files and settings on the computer at a particular

point.

When you use System Restore, it returns your computer to its state at the time you made the restore

point. Your personal files and documents should not be affected.

Restoring and recovery methods

After you run the first method, test to see whether the issue still exists before you proceed to the next

method, which might now be unnecessary.

1. Run a Microsoft System Restore.

2. Run Reset this PC.

NOTE: The options Remove everything and then Fully clean the drive can take several hours to

complete and leave no information on your computer. It is the safest way to reset your computer

before you recycle it.

3. Recover using HP Recovery media. For more information, see Recovering using HP Recovery media

on page 45.

For more information about the first two methods, see the Get Help app:

■

Select the Start button, select All apps, select the Get Help app, and then enter the task you want to

perform.

NOTE: You must be connected to the internet to access the Get Help app.

Recovering using HP Recovery media

You can use HP Recovery media to recover the operating system and drivers that were installed at the

factory. On select products, you can create recovery media on a bootable USB flash drive using the HP

Cloud Recovery Download Tool.

For details, see Using the HP Cloud Recovery Download Tool to create recovery media (select products

only) on page 44.

NOTE: If you cannot create recovery media yourself, contact support to obtain recovery discs. Go to

http://www.hp.com/support, select your country or region, and then follow the on-screen instructions.

To recover your system:

■

Insert the HP Recovery media, and then restart the computer.

NOTE: HP recommends that you follow the Restoring and recovery methods on page 45 to restore

your computer before you obtain and use the HP recovery discs. Using a recent backup can return your

machine to a working state sooner than using the HP recovery discs. After the system is restored,

reinstalling all the operating system software released since your initial purchase can be a lengthy

process.

Creating a system restore

Changing the computer boot order

If your computer does not restart using the HP Recovery media, you can change the computer boot

order, which is the order of devices listed in BIOS for startup information. You can select an optical drive

or a USB flash drive, depending on the location of your HP Recovery media.

IMPORTANT: For a tablet with a detachable keyboard, connect the tablet to the keyboard base before

beginning these steps.

To change the boot order:

1. Insert the HP Recovery media.

2. Access the system Startup menu.

● For computers or tablets with keyboards attached, turn on or restart the computer or tablet,

quickly press esc, and then press f9 for boot options.

● For tablets without keyboards, turn on or restart the tablet, quickly press and hold the volume

up button, and then select f9.

‒ or –

Turn on or restart the tablet, quickly press and hold the volume down button, and then select f9.

3. Select the optical drive or USB flash drive from which you want to boot, and then follow the

on-screen instructions.

Using HP Sure Recover (select products only)

Select computer models are configured with HP Sure Recover, a PC operating system (OS) recovery

solution built into the hardware and software. HP Sure Recover can fully restore the HP OS image

without installed recovery software.

Using HP Sure Recover, an administrator or user can restore the system and install:

● Latest version of the operating system

● Platform-specific device drivers

● Software applications, in the case of a custom image

To access the latest documentation for HP Sure Recover, go to http://www.hp.com/support. Follow the

on-screen instructions to find your product and locate your documentation.

Chapter 12 Backing up, restoring, and recovering

Using HP PC Hardware Diagnostics13

You can use the HP PC Hardware Diagnostics utility to determine whether your computer hardware

is running properly. The three versions are HP PC Hardware Diagnostics Windows, HP PC Hardware

Diagnostics UEFI (Unified Extensible Firmware Interface), and (for select products only) Remote HP PC

Hardware Diagnostics UEFI, a firmware feature.

Using HP PC Hardware Diagnostics Windows (select products

only)

HP PC Hardware Diagnostics Windows is a Windows-based utility that allows you to run diagnostic tests

to determine whether the computer hardware is functioning properly. The tool runs within the Windows

operating system to diagnose hardware failures.

If HP PC Hardware Diagnostics Windows is not installed on your computer, you must download and

install it. To download HP PC Hardware Diagnostics Windows, see Downloading HP PC Hardware

Diagnostics Windows on page 48.

Using an HP PC Hardware Diagnostics Windows hardware failure ID code

When HP PC Hardware Diagnostics Windows detects a failure that requires hardware replacement, a

24-digit failure ID code is generated for select component tests. For interactive tests, such as keyboard,

mouse, or audio and video palette, you must perform troubleshooting steps before you can receive a

failure ID.

■

You have several options after you receive a failure ID:

● Select Next to open the Event Automation Service (EAS) page, where you can log the case.

● Scan the QR code with your mobile device, which takes you to the EAS page, where you can log

the case.

● Select the box next to the 24-digit failure ID to copy your failure code and send it to support.

Accessing HP PC Hardware Diagnostics Windows

After HP PC Hardware Diagnostics Windows is installed, you can access it from HP Support Assistant or

the Start menu.

Accessing HP PC Hardware Diagnostics Windows from HP Support Assistant

After HP PC Hardware Diagnostics Windows is installed, follow these steps to access it from HP Support

Assistant:

1. Complete one of the following tasks:

● Select the Search icon in the taskbar, type support in the search box, and then select the HP

Support Assistant app.

● Select the question mark icon in the taskbar.

2. Select Fixes & Diagnostics.

Using HP PC Hardware Diagnostics

3. Select Run hardware diagnostics, and then select Launch.

4. When the tool opens, select the type of diagnostic test that you want to run, and then follow the

on-screen instructions.

NOTE: To stop a diagnostic test, select Cancel.

Accessing HP PC Hardware Diagnostics Windows from the Start menu (select products only)

After HP PC Hardware Diagnostics Windows is installed, follow these steps to access it from the Start

menu:

1. Select the Start button, and then select All apps.

2. Select HP PC Hardware Diagnostics Windows.

3. When the tool opens, select the type of diagnostic test that you want to run, and then follow the

on-screen instructions.

NOTE: To stop a diagnostic test, select Cancel.

Downloading HP PC Hardware Diagnostics Windows

The HP PC Hardware Diagnostics Windows downloading instructions are provided in English only. You

must use a Windows computer to download this tool because only .exe files are provided.

Downloading the latest HP PC Hardware Diagnostics Windows version from HP

To download HP PC Hardware Diagnostics Windows from HP, follow these steps:

1. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed.

2. Select Download HP Diagnostics Windows, and then select the specific Windows diagnostics

version to download to your computer or a USB flash drive.

The tool downloads to the selected location.

Downloading the HP PC Hardware Diagnostics Windows from the Microsoft Store

You can download the HP PC Hardware Diagnostics Windows from the Microsoft Store:

1. Select the Microsoft Store app on your desktop or select the Search icon in the taskbar, and then

type Microsoft Store in the search box.

2. Type HP PC Hardware Diagnostics Windows in the Microsoft Store search box.

3. Follow the on-screen directions.

The tool downloads to the selected location.

Downloading HP Hardware Diagnostics Windows by product name or number (select products

only)

You can download HP PC Hardware Diagnostics Windows by product name or number.

NOTE: For some products, you might have to download the software to a USB flash drive by using the

product name or number.

Chapter 13 Using HP PC Hardware Diagnostics

1. Go to http://www.hp.com/support.

2. Select Software and Drivers, select your type of product, and then enter the product name or

number in the search box that is displayed.

3. In the Diagnostics section, select Download, and then follow the on-screen instructions to select

the specific Windows diagnostics version to be downloaded to your computer or USB flash drive.

The tool downloads to the selected location.

Installing HP PC Hardware Diagnostics Windows

To install HP PC Hardware Diagnostics Windows, navigate to the folder on your computer or the USB

flash drive where the .exe file downloaded, double-click the .exe file, and then follow the on-screen

instructions.

Using HP PC Hardware Diagnostics UEFI

HP PC Hardware Diagnostics Unified Extensible Firmware Interface (UEFI) allows you to run diagnostic

tests to determine whether the computer hardware is functioning properly. The tool runs outside the

operating system so that it can isolate hardware failures from issues that are caused by the operating

system or other software components.

NOTE: For some products, you must use a Windows computer and a USB flash drive to download and

create the HP UEFI support environment because only .exe files are provided. For more information,

see Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive on page 50.

If your PC does not start in Windows, you can use HP PC Hardware Diagnostics UEFI to diagnose

hardware issues.

Using an HP PC Hardware Diagnostics UEFI hardware failure ID code

When HP PC Hardware Diagnostics UEFI detects a failure that requires hardware replacement, a 24-digit

failure ID code is generated.

For assistance in solving the problem, complete one of these tasks:

● Select Contact HP, accept the HP privacy disclaimer, and then use a mobile device to scan the

failure ID code that appears on the next screen. The HP Customer Support - Service Center

page appears with your failure ID and product number automatically filled in. Follow the on-screen

instructions.

● Contact support, and provide the failure ID code.

Starting HP PC Hardware Diagnostics UEFI

To start HP PC Hardware Diagnostics UEFI, follow this procedure.

1. Turn on or restart the computer, and quickly press esc.

2. Press f2.

The BIOS searches three places for the diagnostic tools, in the following order:

Installing HP PC Hardware Diagnostics Windows

a. Connected USB flash drive

NOTE: To download the HP PC Hardware Diagnostics UEFI tool to a USB flash drive, see

Downloading the latest HP PC Hardware Diagnostics UEFI version on page 50.

b. Hard drive

c. BIOS

3. When the diagnostic tool opens, select the type of diagnostic test that you want to run, and then

follow the on-screen instructions.

Starting HP PC Hardware Diagnostics UEFI through HP Hotkey Support software

(select products only)

This section describes how to start HP PC Hardware Diagnostics UEFI through HP Hotkey Support

software.

NOTE: You must disable fast boot to access HP PC Hardware Diagnostics UEFI from the HP System

Information application. To disable fast boot:

1. Turn on or restart the computer, and when the HP logo appears, press f10 to enter Computer Setup.

2. Select Advanced, and then select Boot Options.

3. Clear Fast Boot.

4. Select Save Changes and Exit, and then select Yes.

1. From the Start menu, open the HP System Information Application or enter fn+esc.

2. In HP System Information screen, select Run System Diagnostics, select Yes to run the application,

and then select Restart.

IMPORTANT: To prevent loss of data, save your work in all open apps before restarting your computer.

NOTE: When the restart is complete, the computer will boot to HP PC Hardware Diagnostics UEFI

Application. Proceed with the troubleshooting tests.

Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive

Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive can be useful in some situations.

● HP PC Hardware Diagnostics UEFI is not included in the preinstallation image.

● HP PC Hardware Diagnostics UEFI is not included in the HP Tool partition.

● The hard drive is damaged.

NOTE: The HP PC Hardware Diagnostics UEFI downloading instructions are provided in English only,

and you must use a Windows computer to download and create the HP UEFI support environment

because only .exe files are provided.

Downloading the latest HP PC Hardware Diagnostics UEFI version

To download the latest HP PC Hardware Diagnostics UEFI version to a USB flash drive, follow this

procedure:

Chapter 13 Using HP PC Hardware Diagnostics

1. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed.

2. Select Download HP Diagnostics UEFI, and then select Run.

Downloading HP PC Hardware Diagnostics UEFI by product name or number (select products

only)

You can download HP PC Hardware Diagnostics UEFI by product name or number (select products only)

to a USB flash drive.

NOTE: For some products, you might have to download the software to a USB flash drive by using the

product name or number.

1. Go to http://www.hp.com/support.

2. Enter the product name or number, select your computer, and then select your operating system.

3. In the Diagnostics section, follow the on-screen instructions to select and download the specific

UEFI Diagnostics version for your computer.

Using Remote HP PC Hardware Diagnostics UEFI settings

(select products only)

Remote HP PC Hardware Diagnostics UEFI is a firmware (BIOS) feature that downloads HP PC Hardware

Diagnostics UEFI to your computer. It can then run the diagnostics on your computer, and it might upload

results to a preconfigured server.

For more information about Remote HP PC Hardware Diagnostics UEFI, go to

http://www.hp.com/go/techcenter/pcdiags, and then select Find out more.

Downloading Remote HP PC Hardware Diagnostics UEFI

Remote HP PC Hardware Diagnostics UEFI is also available as a SoftPaq that you can download to a

server.

Downloading the latest Remote HP PC Hardware Diagnostics UEFI version

You can download the latest Remote HP PC Hardware Diagnostics UEFI version to a USB flash drive.

1. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed.

2. Select Download Remote Diagnostics, and then select Run.

Downloading Remote HP PC Hardware Diagnostics UEFI by product name or number

You can download Remote HP PC Hardware Diagnostics UEFI by product name or number.

NOTE: For some products, you might have to download the software by using the product name or

number.

1. Go to http://www.hp.com/support.

2. Select Software and Drivers, select your type of product, enter the product name or number in the

search box that is displayed, select your computer, and then select your operating system.

Downloading HP PC Hardware Diagnostics UEFI by product name or number (select products only)

3. In the Diagnostics section, follow the on-screen instructions to select and download the Remote

UEFI version for the product.

Customizing Remote HP PC Hardware Diagnostics UEFI settings

Using the Remote HP PC Hardware Diagnostics setting in Computer Setup (BIOS), you can perform

several customizations.

● Set a schedule for running diagnostics unattended. You can also start diagnostics immediately in

interactive mode by selecting Execute Remote HP PC Hardware Diagnostics UEFI.

● Set the location for downloading the diagnostic tools. This feature provides access to the tools

from the HP website or from a server that has been preconfigured for use. Your computer does

not require the traditional local storage (such as a hard drive or USB flash drive) to run remote

diagnostics.

● Set a location for storing the test results. You can also set the user name and password that you use

for uploads.

● Display status information about the diagnostics runs previously.

To customize Remote HP PC Hardware Diagnostics UEFI settings, follow these steps:

1. Turn on or restart the computer, and when the HP logo appears, press f10 to enter Computer Setup.

2. Select Advanced, and then select Settings.

3. Make your customization selections.

4. Select Exit, then select Save Changes and Exit to save your settings.

Your changes take effect when the computer restarts.

Chapter 13 Using HP PC Hardware Diagnostics

Specifications14

When you travel with or store your computer, the input power ratings and operating specifications

provide helpful information.

Input power

The power information in this section might be helpful if you plan to travel internationally with the

computer.

The computer operates on DC power, which can be supplied by an AC power source. The AC power

source must be rated at 100 V to 240 V, 50 Hz to 60 Hz. It should be powered only with an AC adapter

supplied and approved by HP for use with this computer.

The computer can operate on DC power within one or more of the following specifications. The voltage

and current for your computer is located on the regulatory label.

Table 14-1

DC power specifications

Input Power Rating

Operating voltage and current 19.5 V DC @ 2.31 A – 45 W

19.5 V DC @ 3.33 A – 65 W

19.5 V DC @ 4.62 A – 90 W

19.5 V DC @ 6.15 A – 120 W

19.5 V DC @ 6.9 A – 135 W

19.5 V DC @ 7.70 A – 150 W

19.5 V DC @ 10.3 A – 200 W

19.5 V DC @ 11.8 A – 230 W

19.5 V DC @ 16.92 A – 330 W

20 V DC @ 14 A – 280 W

NOTE: This product is designed for IT power systems in Norway with phase-to-phase voltage not

exceeding 240 V rms.

Operating environment

Use the operating specifications for helpful information when you travel with or store your computer.

Table 14-2

Operating environment specifications

Factor Metric U.S.

Temperature

Specifications 53

Table 14-2 Operating environment specifications (continued)

Factor Metric U.S.

Operating 5°C to 35°C 41°F to 95°F

Nonoperating –20°C to 60°C –4°F to 140°F

Relative humidity (noncondensing)

Operating 10% to 90% 10% to 90%

Nonoperating 5% to 95% 5% to 95%

Maximum altitude (unpressurized)

Operating –15 m to 3,048 m –50 ft to 10,000 ft

Nonoperating –15 m to 12,192 m –50 ft to 40,000 ft

54 Chapter 14 Specifications

Electrostatic discharge15

Electrostatic discharge is the release of static electricity when two objects come into contact—for

example, the shock you receive when you walk across the carpet and touch a metal door knob.

A discharge of static electricity from fingers or other electrostatic conductors may damage electronic

components.

IMPORTANT: To prevent damage to the computer, damage to a drive, or loss of information, observe

these precautions:

● If removal or installation instructions direct you to unplug the computer, first be sure that it is

properly grounded.

● Keep components in their electrostatic-safe containers until you are ready to install them.

● Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible.

● Use nonmagnetic tools.

● Before handling components, discharge static electricity by touching an unpainted metal surface.

● If you remove a component, place it in an electrostatic-safe container.

Electrostatic discharge

Accessibility16

HP's goal is to design, produce, and market products, services, and information that everyone

everywhere can use, either on a standalone basis or with appropriate third-party assistive technology

(AT) devices or applications.

HP and accessibility

Because HP works to weave diversity, inclusion, and work/life into the fabric of the company, it is

reflected in everything HP does. HP strives to create an inclusive environment focused on connecting

people to the power of technology throughout the world.

Finding the technology tools you need

Technology can unleash your human potential. Assistive technology removes barriers and helps you

create independence at home, at work, and in the community. Assistive technology helps increase,

maintain, and improve the functional capabilities of electronic and information technology.

For more information, see Finding the best assistive technology on page 57.

The HP commitment

HP is committed to providing products and services that are accessible for people with disabilities.

This commitment supports the company's diversity objectives and helps ensure that the benefits of

technology are available to all.

The HP accessibility goal is to design, produce, and market products and services that can be effectively

used by everyone, including people with disabilities, either on a standalone basis or with appropriate

assistive devices.

To achieve that goal, this Accessibility Policy establishes seven key objectives to guide HP actions. All

HP managers and employees are expected to support these objectives and their implementation in

accordance with their roles and responsibilities:

● Raise the level of awareness of accessibility issues within HP, and provide employees with the

training they need to design, produce, market, and deliver accessible products and services.

● Develop accessibility guidelines for products and services, and hold product development groups

accountable for implementing these guidelines where competitively, technically, and economically

feasible.

● Involve people with disabilities in the development of accessibility guidelines and in the design and

testing of products and services.

● Document accessibility features, and make information about HP products and services publicly

available in an accessible form.

● Establish relationships with leading assistive technology and solution providers.

● Support internal and external research and development that improves assistive technology

relevant to HP products and services.

Chapter 16 Accessibility

● Support and contribute to industry standards and guidelines for accessibility.

International Association of Accessibility Professionals (IAAP)

IAAP is a not-for-profit association focused on advancing the accessibility profession through

networking, education, and certification. The objective is to help accessibility professionals develop and

advance their careers and to better enable organizations to integrate accessibility into their products

and infrastructure.

As a founding member, HP joined to participate with other organizations to advance the field of

accessibility. This commitment supports HP’s accessibility goal of designing, producing, and marketing

products and services that people with disabilities can effectively use.

IAAP will make the profession strong by globally connecting individuals, students, and

organizations to learn from one another. If you are interested in learning more, go to

http://www.accessibilityassociation.org to join the online community, sign up for newsletters, and learn

about membership options.

Finding the best assistive technology

Everyone, including people with disabilities or age-related limitations, should be able to communicate,

express themselves, and connect with the world using technology. HP is committed to increasing

accessibility awareness within HP and with our customers and partners.

Whether it’s large fonts that are easy on the eyes, voice recognition that lets you give your hands a rest,

or any other assistive technology to help with your specific situation—a variety of assistive technologies

make HP products easier to use. How do you choose?

Assessing your needs

Technology can unleash your potential. Assistive technology removes barriers and helps you create

independence at home, at work, and in the community. Assistive technology (AT) helps increase,

maintain, and improve the functional capabilities of electronic and information technology.

You can choose from many AT products. Your AT assessment should allow you to evaluate several

products, answer your questions, and facilitate your selection of the best solution for your situation.

You will find that professionals qualified to do AT assessments come from many fields, including those

licensed or certified in physical therapy, occupational therapy, speech/language pathology, and other

areas of expertise. Others, while not certified or licensed, can also provide evaluation information.

You will want to ask about the individual's experience, expertise, and fees to determine if they are

appropriate for your needs.

Accessibility for HP products

These links provide information about accessibility features and assistive technology, if applicable and

available in your country or region, that are included in various HP products. These resources will help

you select the specific assistive technology features and products most appropriate for your situation.

● HP Aging & Accessibility: Go to http://www.hp.com, type Accessibility in the search box. Select

Office of Aging and Accessibility.

● HP computers: For Windows products, go to http://www.hp.com/support, type Windows

Accessibility Options in the Search our knowledge search box. Select the appropriate

operating system in the results.

● HP Shopping, peripherals for HP products: Go to http://store.hp.com, select Shop, and then select

Monitors or Accessories.

International Association of Accessibility Professionals (IAAP)

If you need additional support with the accessibility features on your HP product, see Contacting

support on page 60.

Additional links to external partners and suppliers that may provide additional assistance:

● Microsoft Accessibility information (Windows and Microsoft Office)

● Google Products accessibility information (Android, Chrome, Google Apps)

Standards and legislation

Countries worldwide are enacting regulations to improve access to products and services for persons

with disabilities. These regulations are historically applicable to telecommunications products and

services, PCs and printers with certain communications and video playback features, their associated

user documentation, and their customer support.

Standards

The US Access Board created Section 508 of the Federal Acquisition Regulation (FAR) standards to

address access to information and communication technology (ICT) for people with physical, sensory, or

cognitive disabilities.

The standards contain technical criteria specific to various types of technologies, as well as

performance-based requirements which focus on functional capabilities of covered products. Specific

criteria cover software applications and operating systems, web-based information and applications,

computers, telecommunications products, video and multimedia, and self-contained closed products.

Mandate 376 – EN 301 549

The European Union created the EN 301 549 standard within Mandate 376 as an online toolkit for public

procurement of ICT products. The standard specifies the accessibility requirements applicable to ICT

products and services, with a description of the test procedures and evaluation methodology for each

requirement.

Web Content Accessibility Guidelines (WCAG)

Web Content Accessibility Guidelines (WCAG) from the W3C's Web Accessibility Initiative (WAI) helps

web designers and developers create sites that better meet the needs of people with disabilities or

age-related limitations.

WCAG advances accessibility across the full range of web content (text, images, audio, and video)

and web applications. WCAG can be precisely tested, is easy to understand and use, and allows web

developers flexibility for innovation. WCAG 2.0 has also been approved as ISO/IEC 40500:2012.

WCAG specifically addresses barriers to accessing the web experienced by people with visual, auditory,

physical, cognitive, and neurological disabilities, and by older web users with accessibility needs. WCAG

2.0 provides characteristics of accessible content:

● Perceivable (for instance, by addressing text alternatives for images, captions for audio, adaptability

of presentation, and color contrast)

● Operable (by addressing keyboard access, color contrast, timing of input, seizure avoidance, and

navigability)

● Understandable (by addressing readability, predictability, and input assistance)

● Robust (for instance, by addressing compatibility with assistive technologies)

Chapter 16 Accessibility

Legislation and regulations

Accessibility of IT and information has become an area of increasing legislative importance. These links

provide information about key legislation, regulations, and standards.

● United States

● Canada

● Europe

● Australia

Useful accessibility resources and links

These organizations, institutions, and resources might be good sources of information about disabilities

and age-related limitations.

NOTE: This is not an exhaustive list. These organizations are provided for informational purposes

only. HP assumes no responsibility for information or contacts you encounter on the internet. Listing on

this page does not imply endorsement by HP.

Organizations

These organizations are a few of the many that provide information about disabilities and age-related

limitations.

● American Association of People with Disabilities (AAPD)

● The Association of Assistive Technology Act Programs (ATAP)

● Hearing Loss Association of America (HLAA)

● Information Technology Technical Assistance and Training Center (ITTATC)

● Lighthouse International

● National Association of the Deaf

● National Federation of the Blind

● Rehabilitation Engineering & Assistive Technology Society of North America (RESNA)

● Telecommunications for the Deaf and Hard of Hearing, Inc. (TDI)

● W3C Web Accessibility Initiative (WAI)

Educational institutions

Many educational institutions, including these examples, provide information about disabilities and

age-related limitations.

● California State University, Northridge, Center on Disabilities (CSUN)

● University of Wisconsin - Madison, Trace Center

● University of Minnesota computer accommodations program

Legislation and regulations

Other disability resources

Many resources, including these examples, provide information about disabilities and age-related

limitations.

● ADA (Americans with Disabilities Act) Technical Assistance Program

● ILO Global Business and Disability network

● EnableMart

● European Disability Forum

● Job Accommodation Network

● Microsoft Enable

HP links

These HP-specific links provide information that relates to disabilities and age-related limitations.

HP comfort and safety guide

HP public sector sales

Contacting support

HP offers technical support and assistance with accessibility options for customers with disabilities.

NOTE: Support is in English only.

● Customers who are deaf or hard of hearing who have questions about technical support or

accessibility of HP products:

– Use TRS/VRS/WebCapTel to call (877) 656-7058 Monday through Friday, 6 a.m. to 9 p.m. Mountain

Time.

● Customers with other disabilities or age-related limitations who have questions about technical

support or accessibility of HP products:

– Call (888) 259-5707 Monday through Friday, 6 a.m. to 9 p.m. Mountain Time.

Chapter 16 Accessibility

Index

accessibility 56, 57, 59, 60

accessibility needs

assessment 57

airplane mode 14

airplane mode key 14

antivirus software, using 38

assistive technology (AT)

finding 57

purpose 56

AT (assistive technology)

finding 57

purpose 56

audio 17

sound settings 17, 18

speakers 17

backing up software and

information 40

backup, creating 44

backups 44

battery

conserving power 27

discharging 27

factory-sealed 28

finding information 27

low battery levels 27

resolving low battery level 28

battery charge 27

battery information, finding 27

battery power 26

BIOS

determining version 41

downloading an update 42

starting the Setup Utility 41

updating 41

Bluetooth

enable 13

Bluetooth device 14, 15

boot order, changing 46

bottom components 8

cables

connecting 11

disconnecting 11

camera

using 17

camera privacy key, using 17

caring for your computer 32

carry mode

conversion 9

preparing 9

transporting 9

carry mode to desktop mode

conversion 9

cleaning your computer 32

caring for wood veneer 34

disinfecting 33

HP Easy Clean 32

removing dirt and debris 32

connecting to a network 14

connecting to a wireless

network 14

connecting to a WLAN 14

corporate WLAN connection 14

critical battery level 27

customer support,

accessibility 60

data transfer 18

desktop conversion 9

desktop mode

conversion 9

Disk Cleanup software 30

Disk Defragmenter software 30

documentation 3

electrostatic discharge 55

external power, using 28

factory-sealed battery 28

fingerprints, registering 38

firewall software 39

four-finger swipe touchpad

gesture 22

four-finger tap touchpad

gesture 22

front panel components 6

gestures 20

Hibernation

exiting 25

initiated during critical battery

level 27

initiating 25

HP 3D DriveGuard 30

HP Assistive Policy 56

HP Fast Charge 26

HP PC Hardware Diagnostics UEFI

downloading 50

failure ID code 49

HP Hotkey Support

software 50

starting 49, 50

using 49

HP PC Hardware Diagnostics

Windows

accessing 47, 48

downloading 48

failure ID code 47

installing 49

using 47

HP Recovery media

recovery 45

HP resources 2

HP Sure Recover 46

HP TechPulse 39

initiating Sleep and

Hibernation 24

input power 53

installing

optional security cable 40

International Association of

Accessibility Professionals 57

internet security software,

using 38

keyboard

enable Bluetooth 13

pairing switch 12, 13

Index

power switch 12

synchronizing Bluetooth 12

keyboard and optional mouse

using 23

low battery level 27

maintenance

Disk Cleanup 30

Disk Defragmenter 30

updating programs and

drivers 31

managing power 24

navigating the screen 20

on-screen keyboard 23

one-finger slide touch screen

gesture 23

operating environment 53

operating system controls 14

passwords

Setup Utility (BIOS) 37

Windows 36

ports

USB Type-C 18

power

battery 26

connecting 11

disconnecting 12

external 28

Power icon, using 26

power settings, using 26

precision touchpad

using 20

precision touchpad gestures

four-finger swipe 22

four-finger tap 22

three-finger swipe 22

three-finger tap 21

two-finger slide 21

two-finger tap 21

product ID location 10

product information 2

public WLAN connection 14

rear panel components 6

recovery 44

discs 45

media 45

USB flash drive 45

recovery media 44

creating using HP Cloud

Recovery Download

Tool 44

creating using Windows

tools 44

Remote HP PC Hardware

Diagnostics UEFI settings

customizing 52

using 51

resources, accessibility 59

restoring 44

restoring and recovery

methods 45

screen

navigating 20

Section 508 accessibility

standards 58

security cable, installing 40

serial number location 10

setup 11

Setup Utility (BIOS) passwords 37

setup, order of 11

shipping the computer 34

shutdown 25

side panel components 7

Sleep

exiting 24

initiating 24

Sleep and Hibernation,

initiating 24

software

Disk Cleanup 30

Disk Defragmenter 30

software updates, installing 39

sound

See

audio

sound settings, using 17

speakers

connecting 17

specifications 53

standards and legislation,

accessibility 58

support

general resources 2

HP resources 2

system restore 45

system restore point, creating 44

tap touchpad and touch screen

gesture 20

three-finger swipe touchpad

gesture 22

three-finger tap touchpad

gesture 21

touch screen gestures

one-finger slide 23

slide 23

tap 20

two-finger pinch zoom 20

touchpad

using 20

touchpad and touch screen

gestures

tap 20

two-finger pinch zoom 20

touchpad gestures

four-finger swipe 22

four-finger tap 22

three-finger swipe 22

three-finger tap 21

two-finger slide 21

two-finger tap 21

touchpad integrated

enable Bluetooth 13

synchronizing Bluetooth 12

transfer data 18

traveling with the computer 34

turning off the computer 25

two-finger pinch zoom touchpad

and touch screen gesture 20

two-finger slide touchpad

gesture 21

two-finger tap touchpad

gesture 21

unresponsive system 25

updates 3

updating drivers 31

updating programs 31

updating programs and

drivers 31

USB Type-C port, connecting 18

using passwords 36

using the keyboard and optional

mouse 23

using the touchpad 20

Index

video

USB Type-C 18

video, using 18

Windows

backup 44

recovery media 44

system restore point 44

Windows Hello 17

using 38

Windows passwords 36

Windows tools, using 44

wireless button 14

wireless controls

button 14

operating system 14

wireless light 14

wireless network (WLAN)

connecting 14

corporate WLAN

connection 14

functional range 14

public WLAN connection 14

wireless network, securing 39

Index

HP 929Q4AA Envy Move 23.8 inch All-in-One PC 7Z218AV

Product's Documents

User Guide

Specifications

HP 929Q4AA Questions and Answers