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for your KoolMore KeepWarm Appliance.
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on our website, which is constantly being updated and improved.
If you need any assistance or have questions, our customer
support team is here to help.
Symptom Possible Cause Corrective Action
Compressor not
running
Fuse blown or circuit breaker tripped Replace fuse or reset circuit breaker
Power cord unplugged Plug in power cord
Thermostat set too high Set thermostat to lower temperature
Cabinet in defrost cycle Wait for defrost cycle to finish
Condensing unit
runs for long periods
of time
Excessive amount of warm product
placed in cabinet
Allow adequate time for product to cool
down
Prolonged door opening or door ajar
Ensure doors are closed when not in use;
avoid opening doors for long periods of
time
Door gasket(s) not sealing properly
Ensure gaskets are snapped in
completely; remove gasket and wash with
soap and water; check condition of gasket
and replace if necessary
Dirty condenser coil Clean the condenser coil
Evaporator coil iced over
Unplug unit and allow coil to defrost;
make sure thermostat is not set too cold;
ensure that door gasket(s) are sealing
properly
Cabinet temperature
is too warm
Thermostat set too warm Set thermostat to lower temperature
Blocking air flow
Re-arrange product to allow for proper air
flow; make sure there is at least four
inches of clearance from evaporator
Excessive amount of warm product
placed in cabinet
Allow adequate time for product to cool
down
Fuse blown or circuit breaker tripped Replace fuse or reset circuit breaker
Dirty condenser coil Clean the condenser coil
Prolonged door opening or door ajar
Ensure doors are closed when not in use;
avoid opening doors for long periods of
time
Evaporator coil iced over (see above)
Cabinet is noisy Loose part(s) Locate and tighten loose part(s)
Tubing vibration
Ensure tubing is free from contact with
other tubing or components
Koolmore Supply, Inc. extends a limited warranty to the original purchaser, guaranteeing that this
Koolmore
product is free from manufacturing defects in material or workmanship for one year from the date of
purchase.
Should you discover any such defect within the warranty period, Koolmore Supply, Inc., reserves the
right to
repair or replace the product without charge, or to cover the cost of replacement parts and repair labor
needed
to correct defects present at the time of purchase or resulting from regular usage, when the appliance
has been
installed, operated, and maintained as per the instructions provided.
At its sole discretion, Koolmore Supply Inc. may decide to replace the product. In such an event, your
replacement
appliance will carry the warranty for the remaining term of the original unit's warranty period.
This warranty is valid exclusively to the original purchaser of the product and only applicable within the
United
States. The warranty commences from the date of original consumer purchase. Proof of the original
purchase
date will be required to obtain service under this warranty.
Under this limited warranty, your sole and exclusive remedy will be product repair, as outlined above. All
services must be provided by a Koolmore-designated service company.
To claim warranty or request repair service:
Email support@koolmore.com. Please include your name, address, phone number, warranty repair
request,
and a copy of your proof of purchase receipt. Alternatively, visit koolmore.com and use the contact us
page. A
Koolmore customer service representative will promptly arrange service for your appliance.
We thank you for choosing Koolmore.
This limited warranty will not cover:
1. Failure of the product to perform during power failures or interruptions,
or due to inadequate electrical service.
2. Damage incurred during transportation or handling.
3. Damage caused by accidents, vermin, lightning, winds, re, oods, or acts of God.
4. Damage resulting from accidents, alterations, misuse, abuse, improper installation, repair, or mainte-
nance.
This includes using any external device that alters or converts the voltage or frequency of
electricity.
5. Unauthorized product modications, repairs by unauthorized centers, or use of non-approved
replacement parts.
6. Abnormal cleaning and maintenance not aligned with the user's manual.
7. Use of incompatible accessories or components.
8. Any costs associated with repairs or replacements under these excluded circumstances shall be the
responsibility of the consumer.
