USE + CARE
MANUAL
REV.082025
XRG MODELS
XR G36E
XRG 48E
USE AND CARE MANUAL
GAS RANGES
XRG MODELS
XRG36E
XRG48E
TABLE OF CONTENTS
1. WARNINGS ...................................................................................................................... 1
2. WELCOME ....................................................................................................................... 2
3. BEFORE YOU START ....................................................................................................... 3
4. SAFETY AND WARNINGS ................................................................................................ 4
Safety Symbols.......................................................................................................................4
Electrical Shock Hazard...................................................................................................... 5
Tipping Hazard.................................................................................................................... 5
Explosion Hazard................................................................................................................ 6
Fire Hazard......................................................................................................................... 6
Poisoning Hazard............................................................................................................... 7
Hot Surface Hazard........................................................................................................... 7
Other Safety Tips................................................................................................................. 7
5. GAS SUPPLY REQUIREMENTS ....................................................................................... 10
Safety Tips For Gas Operation.......................................................................................... 10
6. DIMENSIONS AND CLEARANCES ...............................................................................11
Btu Design........................................................................................................................ 12
Gas Range Dimensions.................................................................................................... 13
Gas Range Clearance....................................................................................................... 14
7. ELECTRIC POWER SUPPLY REQUIREMENTS ............................................................. 15
8. ELECTRICAL GROUNDING INSTRUCTIONS ................................................................ 17
9. CONNECT RANGE TO GAS SUPPLY ............................................................................ 17
After Installation.............................................................................................................. 18
10. FIRST USE ................................................................................................................... 19
Conditioning The Oven..................................................................................................... 19
11. COOKTOP SAFETY GUIDELINES .................................................................................. 20
Surface Burner Ignition................................................................................................... 20
Simmer And Boil.............................................................................................................. 21
Flame Size........................................................................................................................ 21
Power Failure ..................................................................................................................... 21
Cooktop............................................................................................................................ 21
Burner Grates.................................................................................................................. 22
12. OPERATING THE OVEN ................................................................................................ 23
Oven Cooking Safety Guidelines...................................................................................... 23
Oven Rack Positions.................................................................................................................. 24
Rack and Pan Placement............................................................................................. 24
Removing The Racks......................................................................................................... 25
Replacing The Racks.................................................................................................... 25
Oven Knobs and Buttons................................................................................................................ 26
Cooking Modes.............................................................................................................. 28
Pizza................................................................................................................... 28
Bake................................................................................................................... 28
Convection Bake........................................................................................................ 28
TABLE OF CONTENTS
Roast....................................................................................................................... 29
Convection Roast....................................................................................................................... 30
Warm ............................................................................................................................. .. 30
Broil ............................................................................................................................. .... 31
Self-Clean....................................................................................................................... 31
13. CLEANING INSTRUCTIONS ......................................................................................... 33
DO'S............................................................................................................................. ...... 33
DON'TS............................................................................................................................. . 33
Cleaning Burner Caps And Flame Spreaders ................................................................. 33
Cleaning Oven Shelves ..................................................................................................... 34
Cleaning Broil/Roast Pan ................................................................................................ 34
Cleaning Bake And Broil Burners ................................................................................... 34
Cleaning Porcelain Surfaces .......................................................................................... 34
Cleaning The Oven Glass Window ................................................................................... 34
Cleaning The Oven Door Gasket ...................................................................................... 34
Cleaning Stainless Steel Surfaces .................................................................................. 34
14. REMOVING AND REPLACING THE OVEN DOOR ........................................................... 35
Removing The Oven Door ................................................................................................ 35
Replacing The Oven Door ................................................................................................ 36
15. TROUBLESHOOTING GUIDE ............................................................................................ 37
Cooktop ................................................................................................................................... 37
Oven ............................................................................................................................. ... 39
Error Code............................................................................................................. 40
16. WARRANTY & SERVICE................................................................................................ 41
1.WARNINGS
These are the most critical warnings summarized below.
WARNING: If the information in these instructions is not followed exactly, a fire or
explosion may result causing property damage, personal injury or death.
Do not store or use gasoline or other flammable vapors and liquids in the vicinity of this or
any other appliance.
WHAT TO DO IF YOU SMELL GAS
• Do not try to light any appliance.
• Do not touch any electrical switch.
• Do not use any phone in your building.
• Immediately call your gas supplier from a neighbor's phone.
Follow the gas supplier's instructions.
• If you cannot reach your gas supplier, call the fire department.
Installation and service must be performed by a qualified installer, service agency or
the gas supplier.
WARNING:
Do not Leave the Cooktop Surface of the Appliance Unattended while in Use.
• Failure to follow this warning statement could result in fire, explosion, or burn
hazard that could cause property damage, personal injury, or death.
• If a fire should occur, keep away from the appliance and immediately call your
fire department.
DO NOT ATTEMPT TO EXTINGUISH AN OIL/GREASE FIRE WITH WATER.
WARNINGS
1
OPERATING THE OVEN
27
For an appliance equipped with casters, the instructions shall state:
1)that the installation shall be made with a connector that complies with the Standard for Connectors
for Movable Gas Appliances, ANSl 221.69 , CSA 6.16, and a quick-disconnect device that complies with
the Standard for Quick-Disconnect Devices for Use With Gas Fuel, ANS1 221.41.CSA 6.9;
2)that adequate means shall be provided to limit the movement of the appliance without depending on
the connector and the quick-disconnect device or its associated piping to limit the appliance
movement;
3)where the restraining means shall be attached to the appliance; and
4)that if disconnection of the restraint is necessary, ensure the restraint is reconnected after the
appliance has been returned to its original installed position.
Operating instructions for an appliance with a top burner(s) shall include a warning to the
user to the effect that top burner flame size should be adjusted so it does not extend beyond
the edge of the cooking utensil. The instructions shall state that this instruction is based on
safety considerations.
The instructions shall warn the user of possible hazards or injuries that may result from the
misuse ofappliance doors or drawers such as stepping, leaning, or sitting on the doors or
drawers.
Operating instructions for an appliance provided with self-cleaning oven or self-cleaning
broiler featuresshall include a warning to the user pointing out the importance of removing
broiler trays and otherutensils and wiping off all excessive spillage before initiating the
cleaning cycle.
A universal or convertible type appliance for use with either natural, manufactured, or mixed
gas andconvertible for use with propane gas shall be provided with adequate instructions for
converting fromone gas to the other.
lf replacement of fixed orifices is required, instructions for instaling these orifices shall be
included. The instructions shall contain a statement:
"Save the orifices removed from the appliance for future use."
The instructions shall also contain information required to convert the appliance back to the
original gas.
2. Welcome
We appreciate your business and we recommend that you read this entireUse & Care Manual
before operating your new appliance for the first time.
This manual contains instructions on how to properly install and set up your new range, as well as
insights into the unique features that our product offers. Please keep this manual for future
reference, as it contains answers to questions that you might have as you begin to cook.
Thank you
Thor International
This manual applies to the following models’ series:
XRG36E ┃ XRG48E
WELCOME
2
3. Before you start
• Ensure that the range's anti-tip mechanism is properly installed and functional.
• Find the model and serial numbers on the CSA label in the bottom right-hand corner of the
backboard. Note these numbers down for future reference in the space provided in the 'Warranty
& Service' section of this manual.
• Read this guide, taking special note of the ‘Safety and Warnings section.
• Remove all the packaging materials from the oven and cooktop. Recycle items that you can. If any
adhesive residue is left on surfaces, remove this using dish washing liquid on a soft cloth. Do not
use any harsh or abrasive cleaners.
• Make sure you follow the instructions under ‘First Use’ before using your range to cook.
• To minimize the risk of fire, electric shock, personal injury, or damage when using the
appliance, follow these important safety instructions carefully:
BEFORE YOU START
3
IMPORTANT
SYMBOL DEFINITION
This will alert you to potential personal or
property safety hazards. Obey all safety
rules to avoid any property damage,
personal injury or death.
WARNING
WARNING: Indicates a potentially hazardous
situation, which, if not avoided, could result
in serious injury or death.
CAUTION: Indicates a moderate hazardous
situation, which, if not avoided, could result
in minor or moderate injury.
CAUTION: When used without the safety
alert symbol, indicates a potentially
hazardous situation, which, if not avoided,
could result in property damage.
IMPORTANT: Used for installation, oper-
ation and maintenance information that are
not related to safety.
4. Safety and Warnings
SAFETY AND WARNINGS
CAUTION
CAUTION
4
Electrical Shock Hazard
Before removing a faulty oven light bulb, make sure you turn OFF
the power to the range at the main fuse or circuit breaker panel. If
you don’t know how to do this, contact an electrician.
Do not remove the kick panel or the back panel. Due to electrical
wires behind it, both panels should only be removed by a qualified
technician.
This appliance is equipped with a three-prong grounding plug for
your protection against shock hazard and should be plugged
directly into a properly grounded power outlet. Do not under any
circumstances cut or remove the grounding prong from this
plug.
Failure to follow this advice may result in death or electrical
shock.
Tipping Hazard
All ranges can tip and cause injuries to adults and children. To
prevent tipping, install the anti-tip device supplied with your range.
Follow all installation instructions.
Even after the safety device is installed, do not step, lean or sit on
the oven door or place any heavy objects on it. Doing so may result
in personal injury.
Make sure anti-tip device is installed as follows:
1. Slide the range forward.
2. Install the anti-tip device as described in the instruction
sheet.
3. Safely tilt the front section of the range and slide the range
slowly back against the wall.
4. The rear pins should slide under the bracket.
Do not use the appliance until it has been secured. Failure to
follow this advice may result in serious injury.
Anti-tip device
SAFETY AND WARNINGS
5
Explosion Hazard
If you smell gas, do not use the appliance. Open a window or door to
let the gas escape, then follow the instructions on the inside front
cover of this manual.
Do not use water on grease fires. A violent steam explosion may
result.
Turn all burners off, then smother fire or flame with a dry chemical
or foam-type extinguisher. Do not try to smother with blanket.
Do not heat unopened food containers such as cans. Build-up of
pressure may cause container to burst and result in injury.
Failure to follow this advice may result in injury or death.
Fire Hazard
Never use your appliance as a space heater. People could be injured
or a fire could start.
Keep the area around the appliance free from combustible materials
(e.g. wall coverings, curtains, drapes), gasoline and other
flammable vapors and liquids.
Clean the stove and burners regularly. Do not let cooking grease or
other flammable materials accumulate on the surfaces or near the
appliance.
Do not hang any articles (e.g. dish towels) off the oven handle. Some
fabrics may ignite or melt from the heat.
Never leave the cooktop burners unattended when in use. Boil over
causes smoking and greasy spillovers that may ignite.
Never spray an aerosol cleaner on or around the appliance while
burners are lit, Be sure all the controls are turned off and the
appliance is cool. The aerosol gas and chemicals in such cleaners
could, in the presence of heat, ignite or cause metal parts to corrode.
Do not store flammable materials in an oven or near the cooktop. An
accident could cause a serious fire.
SAFETY AND WARNINGS
6
Poisoning Hazard
Never cover any slots, holes or passages in the oven bottom or cover
an entire rack or the oven floor with materials such as aluminum foil.
Doing so blocks airflow throughout the oven and may cause carbon
monoxide poisoning. Aluminum foil linings may also trap heat,
causing a fire hazard.
Clean the appliance with caution. If a wet sponge or cloth is used to
wipe spills on a hot cooking area, be careful to avoid steam burn.
Some cleaners can produce noxious fumes if applied to a hot
surface. Follow the directions of the cleaner manufacturer.
Failure to follow this advice may result in poisoning or death.
Hot Surface Hazard
Accessible parts may become hot during use.
Do not touch burners, areas near burners, the grill, griddle, grease
drip pans, heating elements or interior surfaces of oven. These may be
hot enough to cause burns even though they are dark in color. During
and after use, do not touch, or let clothing or other flammable
materials contact these parts and surfaces until they have had
sufficient time to cool.Other parts and surfaces of the appliance, such
as the grates, back trim, oven vents at the back of the cooktop, front
edge, areas adjacent to the cooktop, and the oven door, may become hot
enough to cause burns.
Use only dry potholders. Moist or damp potholders on hot surfaces
may result in burns from steam. Do not let potholder touch hot
heating elements. Do not use a towel or other bulky cloth.
Let hot grease cool before attempting to handle it. Failure to follow
this advice could result in burns and scalds.
Other Safety Tips
Read instructions before use
Read all the instructions before using
appliance. Use the appliance only for its
intended purpose as described in this
Use & Care Manual..
Install the stove properly
Be sure your stove is properly installed and
grounded by a qualified technician.
SAFETY AND WARNINGS
7
Do not install or operate stove if damaged. Do
not operate the appliance if it is damaged or
not working properly. If you received a damaged
product, contact your dealer or installer
immediately.
Know how to turn off power in emergency. Be
sure to have the installer show you where and
how to turn off the power supply to the range (i.e.
location of the main fuse or circuit breaker panel)
and where and how to turn off the gas supply to
the range in an emergency.
Do not leave children alone near stove
Children should not be left alone or unattended
in the area where the appliance is in use. They
should never be allowed to play with the appliance
or to sit or stand on any part of the appliance.
Do not store toys or candy over the stove
For safety reasons, do not store items of interest to
children in cabinets above a range or at the back
of the range – children climbing on the range to
reach items could be seriously injured.
Do not wear lose clothing that could catch fire
Loose-fitting or hanging garments should never be
worn while using the appliance.
Do not repair or replace parts yourself (unless
recommended) Do not repair or replace any part of
the appliance unless specifically recommended in
the manual. All other servicing should be referred
to a qualified technician. Technicians must
disconnect the appliance from the power supply
before any servicing.
Be careful when opening oven door
Use care when opening the oven door by allowing
warm air or steam to escape before removing or
replacing food.
Keep oven vent ducts unobstructed.
Do not touch hot oven shelves
Protect your hands from burning by making sure
the oven is cool before sliding oven shelves into
oven. If a shelf must be removed while the oven
is hot, do not let oven mitts or potholder contact
the base of the oven or hot heating elements in
the oven.
Protect oven gasket
Do not clean the oven gasket or use any oven-
cleaning products on it. It is essential for a good
seal,
which ensures that the oven operates efficiently.
Care should be taken not to rub, damage or move it.
Protect glass oven doors
Do not use harsh/abrasive cleaners, scourers or
sharp metal scrapers to clean the oven door glass
since they scratch the surface, which may result in
the glass shattering.
Never step on oven door or place a heavy object
(like a Turkey) on it.
Check for gas leaks
When the appliance is installed, check for gas
leaks according to the instruction before use.
Ventilation hood is mandatory
This appliance should not be operated without a
properly sized and operational ventilation hood.
Use a proper gas conversion kit
This stove might be used with natural gas or liquid
propane. If you are not sure whether the unit
is used for natural gas (NG) or liquid propane
(LP), please contact your dealer or Thor
customer service for verification. For
LP conversion, please use conversion kit for your
specific model. Please have a certified technician
install the unit and kit (technical support is
available during normal business hours). If you plan
to resell the unit, please specify whether it is set up
for natural gas or equipped with an LP kit.
Do not reach for items over the stove when it is
lit Be careful when reaching for items stored in
cabinets above the appliance.
Read all instructions before using the product to
ensure proper and safe operation. Install or locate
the product only in accordance with the provided
Installation Instructions.
Do not attempt to adjust, repair, service or replace
any part of your appliance unless it is specifically
recommended in this guide.
Do not use the range as a space heater.
Do not leave children unattended in the area where
the range is in use. Never allow children to sit or
stand on any part of the range. Do not let children
play with the range.
All servicing should be referred to a qualified
technician.
Have the technician show you the location of the gas
shut off valve and how to shut it off in an emergency.
SAFETY AND WARNINGS
8
Always disconnect the power to the
appliance before any type of servicing.
Do not use abrasive or caustic cleaners or
detergents on this appliance. They may cause
permanent damage to the surface.
When cooking, set the burner controls so
that the flame heats only the bottom of the
cookware and does not overlap at the sides
of the cookware.
Cookware (pots and pans) that conduct heat
slowly, e.g. glass pots, should be usedat low
or medium burner flame settings.
Turn off all controls and wait for appliance
parts to cool down before touching them. Do
not touch the burner grates or surrounding
areas until cool.
Do not use water on grease fires.
Clean appliance with caution.
Always turn pot handles to the side or back of
the range. Do not turn handles towards the
area where they are easily burned.
Handles should not extend over the adja-
cent burners.
Use the range only for cooking tasks as
outlined in this manual. When using the
range, do not touch the grates, burner caps,
burner bases, or any other parts in proximity
to the flame. These components may be hot
enough to cause burns.
Use dry pot holders. Moist or damp pot
holders on hot surfaces may result in
burns from steam.
Do not use a towel or other bulky cloth. Do
not heat unopened food containers.Buildup
of pressure may cause the container to
explode and result in injury.
Avoid touching the oven's interconnected
parts during and after use until they have
cooled down.
Do not let pot holder touch hot subsurface.
Make sure wall covering, countertop and cabinets around the range can withstand the heat (up to
194° F) generated by the range. Exposure to high temperatures may cause discoloration,
delamination, or melting.
This range has been designed to comply with the maximum allowable wood cabinet
temperature of 194°F.
Before installing the range in an area covered with linoleum or other synthetic floor covering, make
sure the floor covering can withstand temperatures of at least 200° F(93°C).
Use an insulated pad or 1/4 in. (0.64 cm) plywood under the range if installing the range over
carpeting.
SAFETY AND WARNINGS
CAUTION
9
5. Gas Supply Requirements
Installation of this range must conform with local codes, or in the absence of local codes, with
national Fuel Gas Code, ANSIZ223.1 / NFPA 54.
In Canada, installation must conform to the current natural Gas Installation /code, CSA B149. 1 and
with local codes where applicable.
This range has been design- certified according to CSA/ANSIZ21.1-2018·CSA 1.1-2018, latest
edition.
Safety Tips for Gas Operation
Keep appliance area clear and free from combustible materials, gasoline, and nonflammable vapors.
Do not obstruct the flow of combustion air into the range and ventilation air away from the range.
Ventilation: it is a must that the unit be set under a powered, vented exhaust hood of sufficient size
and capacity.
Before installing the range, you must locate and secure the included anti-tip bracket to the wall for
your range.
The use of cabinets for storage above the appliance may result in a potential burn hazard.
Combustible items may ignite; metallic items may become hot and cause burns. If a cabinet storage
is to be provided, the risk can be reduced by installing a range hood that projects horizontally a
minimum of 5" (12.7cm) beyond the bottom of the cabinets.
CAUTION
GAS SUPPLY REQUIREMENTS
Reading LP in. w.c. NG (Natural Gas) in. w.c
Maximum gas pressure 11.0 7.0
Appliance Regulator Setting for outlet
pressure
10.0 5.0
10
11
WARNING
The appliance shall not be used for space heating. This information is based on safety
considerations.
All openings in the wall behind the appliance and in the floor under the appliance shall be sealed.
6. Dimensions and Clearances
The range may be installed flush to the rear wall.
You may install a non-combustible material, such as tile, on the rear wall above the range and
up the vent hood.
It is not necessary to install non-combustible materials behind the range below the
countertop height.
The minimum distance from the side of the range above the counter top to combustible side walls
must be at least 10 inches.
DIMENSIONS AND CLEARANCE
12
36" gas range:
DIMENSIONS AND CLEARANCE
48" gas range:
Btu Design
Gas range dimensions
DIMENSIONS AND CLEARANCE
13
36" gas range:
48" gas range:
DIMENSIONS AND CLEARANCE
14
36" gas range:
48" gas range:
Gas range clearance
7. Electric Power Supply Requirements
Your range must be electrically grounded in accordance with local codes or, in the absence of local
codes, in accordance with the National Electrical Code (ANSI/NFPA 70, latest edition).
In Canada, electrical grounding must be in accordance with the current CSA C22.1 Canadian
Electrical Code Part 1 and/or local codes. A copy of this standard may be obtained from: National
Fire Protection Association, 1 Batterymarch Park, Quincy, Massachusetts 02269-9101.
The power supply must be the correct polarity. Reverse polarity will result in continuous sparking of
the electrodes, even after flame ignition. If there is any doubt as to whether the power supply has
the correct polarity or grounded, have it checked by a qualified electrician.
Use 120V, 60Hz, and properly grounded branch circuit protected by a 15-amp or 20- amp circuit.
ELECTRIC POWER SUPPLY REQUIREMENTS
15
Installation for 36" Gas Range
Installation for 48" Gas Range
ELECTRIC POWER SUPPLY REQUIREMENTS
16
8. Electrical Grounding Instructions
WARNING
This indoor gas cooking appliance is equipped with a three-prong (grounding) plug for your
protection against shock hazard and should be plugged directly into a properly grounded three-
pronged receptacle.
Where a standard two-prong wall receptacle is encountered, it is the responsibility and litigation
the customer to have it replaced with a properly grounded three-prong wall receptacle.
Do not cut or remove the grounding prong from the power cord.
Before connecting plug to the cord, disconnect the electrical supply.
CAUTION
Label all wires prior to disconnection when servicing controls. Wiring errors can cause improper
and dangerous operation. Verify proper operation after servicing.
9. Connect Range to Gas Supply
Most localities will require that the stove shutoff valve and gas connections be installed by a certified
technician or plumber. These instructions are for a professional. Gas installation specifications and
regulations may vary so please consult your local codes before proceeding.
1. Install a manual gas line shut-off valve in the gas line as follows:
a. in an easily accessed location outside the range
b. in the gas piping external to the appliance
2. Install a male 1/2” flare union adapter to a 1/2” NPT internal thread elbow at the regulator inlet.
On models equipped with standard twin burners, install the male pipe thread end of the 1/2” flare
union adapter to the 1/2” NPT internal thread at the pressure regulator inlet..
Use a wrench on the regulator fitting to avoid damage.
ELECTRICAL GROUNDING INSTRUCTIONS
17
Install a male 1/2” or 3/4” (3/4” refers to 48-inch gas range) flare union adapter to the NPT
internal thread of the manual shut-off valve, taking care to secure the shut-off valve to keep it
from turning.
The gas supply pressure for checking the regulator setting should be 6 in. w.c. (Natural Gas) and 11 in.
w.c. (LP gas). Connect the flexible gas line connector to the range's regulator. Position the range to
allow connection at the shut-off valve.
When all connections have been made, make sure all range controls are in the correct position and
turn on the main gas supply valve.
Leak testing of the appliance shall be conducted according to the manufacturer's instructions.
Use some soap water (50% water and 50% soap) or a leak detector at all joints and connections
to check for leaks in the system. Do not use a flame to check for gas leaks.
The appliance must be isolated from the building’s gas supply piping system by closing its individual
manual shut-off valve during any pressure testing of the gas supply piping system at test pressure
equal to or less than 1/2 pig(3.5kPa).
After installation:
Check ignition of cook top burners.
Check ignition of oven burner.
Visually check tubular burner (oven burner) re-ignition to be sure both rows of burner ports are
relighting each time.
Check for gas leaks at all gas connections (using a gas detector, never flame) .
Check oven bake and convection bake function.
CONNECT RANGE TO GAS SUPPLY
18
10. First Use
Conditioning the oven.
Conditioning will burn off any manufacturing residues and ensure that you get the best results right
from the start.
Follow these steps to condition your new stove’s oven:
1. Insert all the shelves. See ‘Positioning the shelves’ for instructions.
2. Turn on the ventilation hood above your range on high.
3. Heat the empty oven at the highest temperature for:
a. 30 minutes using BAKE
b. 30 minutes using BROIL (some ovens only).
4. There will be a distinctive smell while you are conditioning the oven. This is normal, but make
sure the kitchen is well ventilated during the conditioning.
5. Once cooled, wipe out the oven with a damp cloth and mild detergent, and dry thoroughly.
6. Positioning the shelves.
a：Both the sides panel and shelves with safety stop to keep them sliding out of the oven when
pulled forward.
b：And the front stop prevents the shelves from against hitting the back of the oven.
11. Cooktop Safety Guidelines
The 22000 BTU dual burners have the low turn-down setting (SIM) for gentle simmering (800
BTU/hr.). Use the SIM setting for melting chocolate and butter, cooking rice and delicate sauces,
simmering soups and stews, and keeping cooked food hot.
Never leave the cooktop unattended when in use. Boil over causes smoking and greasy
spills that may ignite.
Never allow flames to extend beyond cookware or curl up on sides. This could discolor
and damage the cookware and you may get burned touching the hot handle.
FIRST USE
19
Keep handles out of the way. Turn handles so that they don’t extend over the edge of the range or on
a burner that is on.
Take care when deep-frying. Oil or fat can overheat very quickly, particularly on a high setting.
Make sure that all burner parts are properly in place. Incorrectly or incompletely assembled burners
may produce dangerous flames.
Ensure the burner flames are blue, with no yelling tipping, and burn steadily without fluttering around
the burner cap. If the flames do not meet these conditions, refer to the 'Troubleshooting' section for
advice.
Surface Burner Ignition
To light the top burners, push and turn the appropriate control knob counter clockwise to the “HI”
or “MED“ or “LOW” or “SIM” position. You will hear a clicking noise – the sound of the electric
spark igniting the burner. Once burner ignition has been achieved, then turn the burner control
knob to adjust the desired heat setting.
COOKTOP SAFETY GUIDELINES
20
Single Burner
Dual Burner
NOTE: When one burner is turned to the “HI” position, the burner igniters will spark. Do not
attempt to disassemble or clean around any burner while another burner is on. Do not touch any
burner cap, burner base, or ignite while the igniters are sparking.
Simmer and Boil
A smaller flame will give the best simmer results. Small flames offer precise cooking performance
for delicate foods, keeping food warm, melting chocolate or butter, and over low heat for a long
time.
The highest flame settings provides the maximum heat that is available on your range. This
setting should be used for heavy cooking loads such as water boiling or pasta cooking.
Flame Size
When you select the flame size, watch the flame when you turn the knob.
Any flame larger than the bottom of the cookware is wasted. The flame should be steady and blue
in color. Foreign material in the gas line may cause an orange flame during initial operation.
Power Failure
If the gas does not ignite within four seconds, turn off the valve and allow at least five minutes for
any gas to dissipate. Repeat the lighting procedure.
In the event of a power failure, the appliance cannot be safely operated, and users should not
attempt to use it until power is restored.
Cooktop
To prevent the cooktop from discoloring or staining, clean cooktop after each use, and wipe up
acidic or sugary spills as soon as the cooktop has cooled.
The sealed burners of your range are not sealed to your cooktop and are designed to be removed.
Boil overs or spills will not seep underneath the cooktop. The burners should be cleaned after
each use.
COOKTOP SAFETY GUIDELINES
21
Burner Grates
The grates must be properly positioned before cooking. Improper installation of the
grates may result in scratching of the cooktop and / or poor combustion.
WARNING
NEVER use this appliance as a space heater to heat or warm the room. Doing so may result in
carbon monoxide poisoning and overheating of the oven.
COOKTOP SAFETY GUIDELINES
22
12. Operating The Oven
Oven Cooking Safety Guidelines
Do not block the ducts on the rear of the range when cooking in the oven. It is important that
the flow of moist warm air from the oven and fresh air into the oven burner never be
interrupted.
Avoid touching the vent opening or nearby surfaces during oven or broiler operation because
they are hot. Do not place plastics, paper or other items that could melt or burn near the
oven vent.
Use all the oven modes with the oven door closed.
Never use aluminum foil to cover the oven shelves or to line the floor of the oven. The trapped
heat can irreversibly damage the enamel and may even cause afire.
Do not place water, ice, or any dish or tray directly on the oven floor, as this will irreversibly
damage the enamel.
Do not cover the slotted grid of the broil/roast pan with aluminum foil. This will catch the
grease and could cause a fire.
Do not use plastic wrap or wax paper in the oven.
For food safety reasons, do not leave food in the oven for longer than two hours before and after
cooking or defrosting. This is to avoid contamination by organisms which may cause food
poisoning. Take care during warmer weather.
WARNING
According to the United Sates Department of Agriculture: DO NOT hold foods at temperatures
between 40ºF to 140ºF for more than 2 hours. Cooking raw foods below 275ºF is not
recommended.
WARNING
NEVER cover any slots, holes or passages in the oven bottom or cover an entire rack with
materials such as aluminum foil. Doing so blocks airflow through the oven and may cause carbon
monoxide poisoning. Aluminum foil linings may also trap heat, causing a fire hazard.
OPERATING THE OVEN
23
Oven Rack Positions
Rack and Pan Placement
For optimal results, position baking pans as
close to the center of the oven as possible. If
baking with more than one pan, place the pans
so each has at least 1" to 2” of air space around
it. When baking on a single oven rack, place the
oven rack in position 3 or 4.When baking cakes
and cookies on multiple racks,place the oven
racks in position 3 and 5.
Using Multiple Oven Racks.
The convection fan ensures optimal air circulation for
multi-level rack cooking..
OPERATING THE OVEN
Type of Food
Rack position
Broiling of hamburgers
6
Broiling meats or small cuts
of poultry and fish
3 to 5
Bundt cakes, pound cakes,
frozen pies, and casseroles
4 to 3
Angel food cakes, small
roasts
2
Turkeys, large roasts, hams,
fresh pizzas
1
24
BEFORE USING THE RACKS
Each rack has stops that need to be placed correctly on the supports. These stops will keep the
rack from coming completely out.
REMOVING THE RACKS
1. Pull the rack straight out until it stops.
2. Lift up the front of the rack, and then pull it out.
REPLACING THE RACKS
1. Place the end of the rack on the support.
2. Place the front end up and push the rack in.
CAUTION
• Do not cover a rack with aluminum foil or
place aluminum foil on the oven bottom. This
will hamper heat circulation, resulting in poor
baking, and may damage the oven bottom.
• Arrange the oven racks only when the oven
is cool.
OPERATING THE OVEN
25
1
Left Oven(18”)Dual-Concentric Oven Knob
2
Left Oven(18”) Start Button
3
Right Oven(30”)Dual-Concentric Oven Knob
4 Right Oven(30”) Start Button
OPERATING THE OVEN
26
48” gas range
1
Dual-Concentric Oven Knob
2 Oven Start Button
36” gas range
Oven Knobs and Buttons
FEATURE
DESCRIPTION/BEHAVIOR
INSTRUCTIONS
Mode
Knob
Pizza
Turn
the Mode Knob to select the
desired
cooking mode.
NOTE: When
the unit is on, mode can
be
changed between Bake,
Convection
Bake, Convection Roast,
and
Broil Low High. Press the Start
button
to confirm mode change.
Warm
Bake
Conv
Bake
Roast
Conv
Roast
Broil
Clean
Temperature
Knob
OFF
Turn
the Temperature Knob to
select
the desired cooking
temperature
or setting.
Warm(175
°F or 200°F,The silk
screen
dot on the temperature
ring
indicates 175°F)
Temperature
Range 200-500°F
Broil
Low(400°F)
Broil
High(550°F)
Clean
Dual-Concentric Oven Knob
OPERATING THE OVEN
27
Mode Knob Temperature Knob
Convection Bake
By using the Convection Bake, you will be able to cook faster.
Convection baking uses a fan to circulate the oven's heat
evenly and continuously within the oven. This improved heat
distribution allows for even cooking and excellent results
while using multiple racks at the same time. Foods cooked
on a single oven rack will generally cook faster and more
evenly with convection baking. Multiple oven rack cooking
may have slightly increased cooking times for some foods,
but the overall result is time saved. Breads and pastries
brown more evenly. You can program the oven for convection
baking at any temperature between 200 °F and 500 °F.
Cooking Modes
Pizza
The oven can be programmed to bake at any temperature from 200°F to 500°F. Baking
temperature and time will vary depending on the ingredients and the size and shape of the baking
pan used. Dark or nonstick coatings may cook faster with more browning.
How to set the oven for pizza:
1. Turn the Mode Knob to select “Pizza“.
2. Turn the Temperature Knob to select the desired cooking temperature (200-500°F).The start
button light will begin to flash.
3. Press the Confirm button to start. The oven will start, and the Start button indicator light will
remain steadily lit. The dual-concentric oven knob indicator light will flash until the oven
reaches the set temperature, after which it will stay steadily lit.
4. To change the operating mode or temperature, repeat the previous steps.
5. Turn the Temperature Knob to "OFF" to stop the oven. The Start button and dual-
concentric oven knob indicator lights will turn off.
Bake
The oven can be programmed to bake at any temperature from 200°F to 500°F.Baking temperature
and time will vary depending on the ingredients and the size and shape of the baking pan used.
Dark or nonstick coatings may cook faster with more browning.
How to set the oven for baking:
1. Turn the Mode Knob to select "Bake".
2. Turn the Temperature Knob to select the desired cooking temperature (200-500°F) .the start
button light flashes,
3. Finally press the Confirm button to start, the oven starts to work; start button indicator light
long on. dual-concentric oven knob indicator light flashes until the oven temperature reaches
the set temperature value, then dual-concentric oven knob indicator light long on.
4. If you want to change the working mode or temperature need to repeat the above action.
5. Turn the Temperature Knob to select "OFF", Oven stops working, start button and dual-
concentric oven knob indicator light out.
OPERATING THE OVEN
28
Tips for convection baking
The amount of time you save will vary depending on the amount and type of food you are cooking. When
baking cookies or biscuits, you should use pans with no sides or very low sides to allow the heated air to
circulate around the food. Using a pan with a dark finish will produce faster cooking times.
When using convection baking with a single rack, place the oven rack in position 3 or 4. If cooking on
multiple racks, place the oven racks in position 3 and 5. When baking a cake, using the bake mode (not
the convection bake mode) will produce better results.
How to set oven to Convection bake;
1. Turn the Mode Knob to select ”Conv Bake”.
2. Turn the Temperature Knob to select the desired cooking temperature (200-500℉).The start button
light will begin to flash.
3. Press the Confirm button to start. The oven will start, and the Start button indicator light will
remain steadily lit. The dual-concentric oven knob indicator light will flash until the oven reaches
the set temperature, after which it will stay steadily lit.
4. To change the operating mode or temperature, repeat the previous steps.
5. Turn the Temperature Knob to "OFF" to stop the oven. The Start button and dual-concentric oven
knob indicator lights will turn off.
Roast
Roasting, like baking, is a method of cooking that uses hot, dry air to cook food in the oven, but at
higher temperatures. Roasting is typically used for foods with a solid structure such as vegetables
and meats. Roasting uses the bake setting at 400ºF (204ºC) or higher to brown the surface and
develop flavor.
How do you roast in the oven:
Roasting, like baking, is typically done with the oven rack positioned in the center of the oven to allow
the hot, dry air to evenly surround the pan. Roast food in oven-safe cookware that has sides to catch
fat and juices.
You can set the meat on a rack in the pan to lift the food away from the pan drippings so all sides can
brown evenly. Sometimes meat is roasted using a combination of high and low temperatures to help
keep it moist and tender while also browning the surface.
How to set the oven for roast:
1. Turn the Mode Knob to select ”Roast”.
2. Turn the Temperature Knob to select the desired cooking temperature (200-500℉).The start button
light will begin to flash.
3. Press the Confirm button to start. The oven will start, and the Start button indicator light will remain
steadily lit. The dual-concentric oven knob indicator light will flash until the oven reaches the set
temperature, after which it will stay steadily lit.
4. To change the operating mode or temperature, repeat the previous steps.
5. Turn the Temperature Knob to "OFF" to stop the oven. The Start button and dual-concentric oven knob
indicator lights will turn off.
OPERATING THE OVEN
29
Convection Roast
For best results use the broiler pan. The pan is used to catch grease spills and has a cover to
prevent grease splatter.
The convection fan circulates heated air over the around the food being roasted, sealing juices quickly for
a moist and tender product while, at the same time, creating a rich golden-brown exterior.
Use the broil/roast pan and slotted grid supplied with the range when roasting in order to elevate the
meat on a metal roasting rack. This allows hot air to circulate around the meat, browning it more
evenly like a rotisserie. An appropriate roasting rack can be purchased from the distributor or through
Customer Care.
When roasting larger items like a whole turkey, use only the pan and grid for greater stability.
How to set the oven for convection roast:
1. Turn the Mode Knob to select ”Conv Roast”.
2. Turn the Temperature Knob to select the desired cooking temperature (200-500℉),the start button
light flashes.
3. Finally press the Confirm button to start, the oven starts to work; start button indicator light long on.
dual-concentric oven knob indicator light flashes until the oven temperature reaches the set
temperature value, then dual-concentric oven knob indicator light long on.
4. If you want to change the working mode or temperature need to repeat the above action.
5. Turn the Temperature Knob to select “OFF”, Oven stops working, start button and dual-concentric
oven knob indicator light out.
NOTE
Place food in the oven after preheating if the recipe calls for it. Preheating is very important for good
results when baking cakes, cookies, pastry, and breads. The buzzer rings six times when the
preheating is complete.
If oven door is left open for more than one min the heating elements will turn off.
OPERATING THE OVEN
30
Warm
When cooking is finished, Keep Warm will hold the food at a safe serving temperature for up to 3
hours. After 3 hours, the feature will shut off automatically. You can use the keep warm feature
without any other cooking operations, or you can set it to activate after a timed or delay timed
cooking operation. You should not use this feature to reheat cold food.
How to set the oven for Warm:
1. Turn the Mode Knob to select ”Warm”.
2. Turn the Temperature Knob to select the desired cooking temperature (175℉ or 200℉). he
start button light will begin to flash.
3. Finally, press the Confirm button to begin operation. The oven will start, and the Start button
along with the dual-concentric oven knob indicator light will remain steadily lit.
4. If you want to change the working mode or temperature need to repeat the above action.
5. Turn the Temperature Knob to "OFF" to stop the oven. The Start button and dual-concentric
oven knob indicator lights will turn off.
Broil
Broiling is a method of cooking tender cuts of meat by direct heat under the broil element of
the oven.
The high heat cooks quickly and gives a rich, brown outer appearance. Broil mode is best for
meats, fish, and poultry up to 1" thick, Always preheat the oven for 5-10 minutes before broiling.
How to set the oven for broiling:
1. Turn the Mode Knob to select ”Broil”.
2. Turn the Temperature Knob to select the desired cooking temperature (L or H).The start button
light will begin to flash.
3. Finally, press the Confirm button to begin operation. The oven will start, and the Start button
along with the dual-concentric oven knob indicator light will remain steadily lit.
4. To change the operating mode or temperature, repeat the previous steps.
5. Turn the Temperature Knob to "OFF" to stop the oven. The Start button and dual-concentric
oven knob indicator lights will turn off.
NOTE
If oven door is left open for more than one min the heating elements will turn off.
Always broil with the oven door closed. Use care when
opening the door. Let hot air from steam escape
before you remove food.
CAUTION
OPERATING THE OVEN
31
Self Clean
This self cleaning oven uses high temperatures to burn off left over grease and cooking residue
and completely reduce them to a fine powdered ash that can be wiped away with a damp cloth
after cycle has completed and oven has cooled.
NOTE
If oven door is left open for more than one min the heating elements will turn off.
How to use self clean:
1. Turn the Mode Knob to select ”Clean”.
2. Turn the Temperature Knob to select “Clean”. The start button light will begin to flash.
3. Finally, press the Confirm button to begin operation. The oven will start, and the Start button
along with the dual-concentric oven knob indicator light will remain steadily lit.
4. Self-Cleaning works for 3 hours by default.
5. Turn the Temperature Knob to "OFF" to stop the oven. The Start button and dual-concentric
oven knob indicator lights will turn off.
NOTE
• If one oven is used in any mode, the other oven can not enter self-clean mode.
• It is recommended to have kitchen windows open or to run a ventilation hood fan during the self
clean cycle.
• All racks and broil pan and any cookware must be removed from the oven prior to running a self-
cleaning cycle.
• Wipe up debris from the oven floor and remove any large spills.
• Self-clean cycle will only clean areas where the heat can reach, Areas along the door frame,
gasket area and inner door will have to be cleaned by hand after cleaning cycle has finished.
• During self-clean, exterior surfaces may get hotter than usual, so children should be kept away.
If canceled, the door stays locked until the unit cools to a safe temperature level.
Turning a unit off during self-clean is discouraged. Damage can occur if self-clean does not
complete.
• The other oven cannot be used during the self-clean cycle.
• Once the self-clean cycle is complete, the oven door will remain locked until the cycle finishes
and the oven temperature drops below 500°F (260°C).
OPERATING THE OVEN
32
CAUTION
• Do not use the surface burners while the gas oven is performing a self-cleaning cycle.
13. Cleaning Instructions
Do’s
Read these cleaning instructions and the ‘Safety and Warnings’ section before you start cleaning
your range.
Before cleaning or removing any part, make sure that everything on the range has been turned off.
Unless suggested otherwise in the following chart, allow parts to cool to a safe temperature before
cleaning. If you do need to handle a warm or hot part (e.g. grill or griddle), take extreme care. Wear
long protective mitts to avoid burns from steam or hot surfaces.
Try using any cleaner on a small area first, to ensure it does not stain.
See the proceeding pages for instructions on removing and replacing various parts of the range for
cleaning or maintenance.
To help you identify any parts, please see the illustrations and cleaning instructions in this section.
Don’ts
Do not use aerosol cleaners until the range has completely cooled. The propellant substance in
these cleaners could catch fire in the presence of heat.
Do not let soiling or grease accumulate anywhere in or on the range. This will make future
cleaning more difficult and may present a fire hazard.
Do not use any abrasive or harsh cleaners, cloths, scouring pads or steel wool. These will
scratch your range and damage its appearance.
Do not use a steam cleaner to clean any part of the range.
Do not lift the black grill and griddle frames off the cooktop.
Cleaning Burner Caps and Fame Spreaders
1. Check that the burner is turned OFF and allow it to cool. Lift off the burner cap and flame
spreader. Wash them in hot soapy water, rinse, and dry.
2. Use a stiff nylon brush or straight-ended paper clip to clear the notches of a flame spreader.
Replace the flame spreader and burner cap correctly.
3. Before cleaning the cooktop, ensure that all burners are turned off and that all components are
cool enough to safely touch.
4. To avoid electrical shock or burns, turn off controls and ensure the cooktop is cool before
cleaning.
CLEANING INSTRUCTIONS
33
5. Do not use harsh or abrasive cleaning detergents, waxes, polishes, or commercial cooktop
cleaners to clean the cooktop.
6. Use only a sponge, soft cloth, fibrous or plastic brush, and nylon pad for cleaning. Always dry
components completely before using the cooktop.
7. Rinse and dry with a soft, lint-free cloth. Do not use abrasives or commercial oven cleaners.
8. Do not use abrasive cleaners or scrubbers; they may permanently damage the finish.
9. Dry the components with a soft, lint-free cloth.
Cleaning oven shelves
1. To remove stubborn or ‘baked-on’ soiling, scrub with a dampened, soap-filled, non- metal, non-
abrasive pad, then wipe dry.
2. Apply a chrome cleaner with a damp sponge or cloth following manufacturer's instructions.
3. Wipe and dry.
Cleaning broil/roast pan
Pre-soak any stubborn soiling in a solution of mild detergent and hot water. Wash by hand
or in a dishwasher.
Cleaning bake and broil burners
Do not clean these parts. They self-clean during normal use.
Cleaning porcelain surfaces
Clean oven interior and inner door liners with a solution of mild detergents and hot water. Rinse and
dry with a soft, lint-free cloth. Do not use abrasives or commercial oven cleaners.
Cleaning the oven glass window
Clean all glass surfaces with a solution of mild detergent and hot water. Use a mild glass cleaner
to remove fingerprint or smears.
Dry completely with a soft, lint-free cloth.
CLEANING INSTRUCTIONS
34
Cleaning the oven door gasket
Avoid cleaning this part. If you need to remove large food particles off it, proceed as follows:
1. Dampen a sponge with clean hot water.
2. Gently wipe off the soiling, but do not rub.
3. Press a dry towel gently on the gasket to dry.
Do not use any cleaning detergents on the gasket. The gasket is essential for a good seal.
CAUTION: Do not scratch, displace, or damage it.
Cleaning stainless steel surfaces
Do not use any cleaning product with chlorine bleach. Do not use a steel wool pad; it will
scratch the surface.
Use a hot, damp cloth with a mild detergent.
Use a clean, hot, damp cloth to remove soap. Dry with a dry, clean cloth.
Before removing the door, ensure there is a large, clean, and protected surface in the
kitchen to rest the door on.
Caution: The oven door is heavy.
Removing the oven door
14. Removing and Replacing the Oven Door
Do not lift the oven door by its handle. Doing so may damage the door.
Make sure the oven and the door are cool before you begin to remove the door.
REMOVING AND REPLACING THE OVEN DOOR
4. Disengage the hinges and remove the
door; gently close it about halfway; place
the door on a protected surface.
IMPORTANT
3. Hold the door firmly on both sides.
2. Open the levers fully on both sides.
1. Open the door very carefully
35
REMOVING AND REPLACING THE OVEN DOOR
Replacing the Oven Door
1. Hold the door firmly in an approximately open position.
2. Insert the hinge tongues into the slots making sure that the notches on bothsides
drop into place as shown.
4. Fully close the levers on the left and right hinges,then close the door.
3. Open the door fully.
36
Problem Probable Causes What To Do
COOKTOP
Some burners will
not light. Flames do
not burn all around
the burner cap.
Burner parts or igniters may
be wet, dirty, or misaligned.
Check that the burner parts are
clean, dry, and correctly assembled.
Check that the igniters are clean
and dry.See the "Cleaning
Instructions" section for more
information.
Burner flames
very large and
yellow.
Burner bezel ports are clogged.
Burner ports or burner caps
are not positioned properly.
Cooktop is being operated with
the wrong type of gas.
Regulator is not installed, is
faulty, or is set for the wrong
type of gas.
Clean burner bezel ring ports with
straightened paper clip, needle, or
wire. Remove and carefully reinstall
burner bezel and caps. Ensure that
the type of cooktop matches the
natural gas supply. Check installation,
replace regulator, or set regulator for
proper gas.
Sparking but no
flame ignition.
Gas shut-off valve is in the
‘OFF’ position.
Turn shut-off valve to the
‘ON’ position.
Igniters spark
continuously
after flame
ignition.
Power supply polarity is
reversed. Igniters are wet or
dirty.
Have polarity corrected. Dry
or clean igniters.
Burner flame goes
out at low setting.
Low gas supply pressure. Air
intake holes around knobs
are obstructed.
Contact gas company.
Remove obstruction.
15. Troubleshooting Guide
If you can’t find an answer to your problem in the chart below, or if the problem cannot be fixed, you
will need technical help. Contact your Authorized Service Center or Customer Care.
TROUBLESHOOTING GUIDE
37
Information Code
TROUBLESHOOTING GUIDE
The flames have suddenly
gone out.
A draft or a spill has
extinguished the flame.
No action required. The
burner will detect this and
automatically relight.
However, if there has been a
large spill, we recommend
turning the burners off and
cleaning the burners and
sump area.See the "Cleaning
Instructions" section for more
information.
There is a power
failure – can I still use
the cooktop burners?
Power outage in your
area.
The cooktop burners can still
be used. To light them:
Hold a lit match near the
flame spreader, push in the
control knob, and turn it
counterclockwise to the LITE
position. Once the flame is
evenly burning around the
burner, adjust the the heat as
needed. Important! If the
flame goes out during a power
failure, immediately turn the
knob to OFF, as the the burner
will not automatically relight,
and gas may escape.
38
Problem Probable Causes What To Do
OVEN
The oven doesn’t
work (no heating).
No power supply (oven light and
halos do not come on either).
No gas supply (gas
ovens). Oven settings
are not correct. Follow
the mode selection and
clock settings
instructions provided in
the 'Operating the Oven"
section of the manual.
Check that the circuit breaker
hasn’t tripped and there is no
power outage in your area. If
there is a power outage, you
cannot use the oven until power
has been restored. The supply to
the house may not be working or
there may be an outage. Contact
your local gas supplier.
One of the oven
lights does not
come on, but the
oven works.
The light bulb is loose. The light
bulb has blown.
See instructions for ‘Replacing the
oven light bulb’ in section ‘Care
and cleaning’. Instead of
replacing the bulb, simply ensure
that it is secure in its socket.
Replace the bulb. See instructions
for ‘Replacing the oven light bulb’
in section ‘Care and cleaning.’
Condensation
around oven (e.g.
on control panel or
top of oven door.)
Food has high moisture
content or local climate
(temperature, humidity) is con-
tributing to condensation.
Condensation is normal. You can
wipe the drops off the control panel.
If there is frequent or excessive
condensation, make sure that
cabinetry around the range is mois
ture-proofed.
Steam coming
from oven vents
at the back of the
range.
Moisture from food
evaporating during cooking.
This is normal, especially if you
are cooking large quantities of
food in the oven using a
CONVECTION mode.
The convection fan
does not come on in
a CONVECTION
mode.
Technical fault. Contact your Authorized Service
Center or Customer Care.
Foods over-cooked or
under-cooked.
Incorrect cooking time or
temperature.
Adjust time, temperature,
or rack position.
“Cracking” or
“Popping” sound.
This is the sound of metal
heating and cooling.
This is normal.
TROUBLESHOOTING GUIDE
39
Error Code:
The error codes are displayed on temperature and mode knob Indicator Lights.Refer to the chart
below to determine the type of error that is being displayed.
Error
Type
Error
Code
Red
Light
Cyan
Light
Error Description
F1
E1
Flash:1
Flash:1
The communication between the knob circuit board and the main
control circuit board failed,
such as TX, RX open or short circuit.
E3
Flash:1
Flash:3
The model matching program of the knob circuit board and the
main control circuit board is incorrect.
F2
E1
Flash:2
Flash:1
Key (mechanical) failure, such as open or short circuit.
E3
Flash:2
Flash:3
The knob circuit board is faulty, such as an open or short circuit.
F3
E1
Flash:3
Flash:1
Cavity temperature sensor fault.
E2
Flash:3
Flash:2
No heating, no temperature rise detected within 7 minutes after
starting heating.
E3
Flash:3
Flash:3
The temperature in conventional cooking mode exceeds 343
° C.
E4
Flash:3
Flash:4
NTC open or short circuit for detecting knob PCBA ambient
temperature.
E5
Flash:3
Flash:5
Knob PCBA or power supply PCBA ambient temperature greater
than 85
° C.
F4
E1
Flash:4
Flash:1
Knob board RAM, ROM, SFR, PC, INT, MCU main frequency clock
error.
Relay board RAM, ROM, SFR, PC, INT, MCU main frequency clock
and other errors.
F5
E1
Flash:5
Flash:1
Oven door lock failure.
E3
Flash:5
Flash:3
Oven door failure, unable to detect opening or closing.
F6
E1
Flash:6
Flash:1
The Hall sensor of the cooling fan is faulty and cannot detect the
motor working.
E2
Flash:6
Flash:2
Zero crossing signal failure. The zero crossing signal of the
power supply cannot be detected.
E3
Flash:6
Flash:3
The communication between the left and right oven is faulty.
NOTE
Turn the knob to “OFF", then restart the oven.If the problem persists, disconnect all power to your
range for at least 30 seconds, then reconnect the power. If this does not solve the problem, call for
service.
TROUBLESHOOTING GUIDE
40
16. Warranty & Service
This product has been manufactured by Thor International, 4651 E Airport Drive, Ontario, California
91761.
For Customer Service, please call (877) 288 - 8099
For the most up to date warranty and service policy, please refer to our website WWW.
THORKITCHEN.COM/WARRANTY-REGISTRATION
For in-warranty service requests, please visit our website at WWW.THORKITCHEN.COM/ SERVICE
Please Note: You must provide proof of purchase or installation date for any in-warranty service
requests
WARRANTY
41
Rubber Pad Installation on Back Panel
In order to meet the requirement for the clearance for the back of you Thor Kitchen Range, please
install 2 pcs Rubber Pad provided in the manual package Please find the accessories and follow
the below steps:
1. Check the installation kit included in the manual package;
2* screws
2* rubber pad
2. Install 2 pcs rubber pad shown above
APPENDIX 1
42
rubber pad
Warranty Registration
Made Easy.
We Stand Behind
the Quality of Our
Appliances.
Reliability and customer satisfaction are our top priorities. We offer a
solid two-year warranty on both parts and labor. Enjoy professional-grade
performance with the condence that we’ve got you covered.
01
02
03
Scan the QR Code or visit thorkitchen.
com/register-your-product.
Input your purchase and product
information and select register.
That’s it. You’re all set.
Enjoy!
WARRANTY
PARTS
Questions: [email protected]
