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IN THE EXPRESS WARRANTY STATEMENTS
ACCOMPANYING SUCH PRODUCTS AND
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ADDITIONAL WARRANTY. HP SHALL NOT
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Trademark Credits
Microsoft and Windows are either registered
trademarks or trademarks of Microsoft
Corporation in the United States and/or
other countries.
Mac, OS X, macOS, and AirPrint are
trademarks of Apple Inc., registered in the
U.S. and other countries.
ENERGY STAR and the ENERGY STAR mark
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Environmental Protection Agency.
Android and Chromebook are trademarks of
Google LLC.
iOS is a trademark or registered trademark
of Cisco in the U.S. and other countries and
is used under license.
Safety Information
Always follow basic safety precautions when
using this product to reduce risk of injury
from fire or electric shock.
- Read and understand all instructions in the
documentation that comes with the printer.
- Observe all warnings and instructions
marked on the product.
- Unplug this product from wall outlets before
cleaning.
- Do not install or use this product near
water, or when you are wet.
- Install the product securely on a stable
surface.
- Install the product in a protected location
where no one can step on or trip over the line
cord, and the line cord cannot be damaged.
- If the product does not operate normally,
see
Solve a problem in this guide.
- There are no user-serviceable parts
inside. Refer servicing to qualified service
personnel.
Table of contents
1 Get started................................................................................................................................................................................................................................................. 1
Printer views...................................................................................................................................................................................................................................... 1
Front view ................................................................................................................................................................................................................................. 1
Print supplies area............................................................................................................................................................................................................ 2
Rear view.................................................................................................................................................................................................................................. 2
Control panel features..............................................................................................................................................................................................................3
Tilt the control panel........................................................................................................................................................................................................ 3
Control panel display ...................................................................................................................................................................................................... 3
Function buttons................................................................................................................................................................................................................ 4
Change printer settings........................................................................................................................................................................................................... 5
Use HP software............................................................................................................................................................................................................................ 5
Turn printer off ............................................................................................................................................................................................................................... 6
2 Connect your printer .........................................................................................................................................................................................................................7
Connect to a Wi-Fi network.....................................................................................................................................................................................................7
Check Wi-Fi status.............................................................................................................................................................................................................7
Turn on Wi-Fi ...........................................................................................................................................................................................................................7
Connect to a Wi-Fi network using the HP software .................................................................................................................................. 8
Connect to a Wi-Fi network using the control panel ................................................................................................................................8
Connect to an Ethernet network .......................................................................................................................................................................................9
Connect using a USB cable................................................................................................................................................................................................... 9
Change the connection type................................................................................................................................................................................................9
USB to Wi-Fi............................................................................................................................................................................................................................9
Wi-Fi to USB............................................................................................................................................................................................................................9
3 Load media............................................................................................................................................................................................................................................. 11
Load paper........................................................................................................................................................................................................................................ 11
Load envelopes ............................................................................................................................................................................................................................ 13
Load cards and photo paper ..............................................................................................................................................................................................16
Change the default paper settings................................................................................................................................................................................19
Paper basics................................................................................................................................................................................................................................... 19
Tips for selecting and using paper.................................................................................................................................................................................19
4 Configure your printer................................................................................................................................................................................................................... 21
Configure using the control panel..................................................................................................................................................................................21
Configure using the embedded web server (EWS)............................................................................................................................................ 21
Open the embedded web server (EWS).......................................................................................................................................................... 21
Find printer IP address................................................................................................................................................................................................ 22
View or change network settings....................................................................................................................................................................... 22
iii
Manually change IPv4 and IPv6 TCP/IP parameters............................................................................................................................. 22
Assign or change the system password .................................................................................................................................................................. 22
Change energy-conservation settings...................................................................................................................................................................... 23
Update printer .............................................................................................................................................................................................................................. 23
Update printer using the control panel........................................................................................................................................................... 23
Update printer using the embedded web server (EWS)..................................................................................................................... 23
5 Print.............................................................................................................................................................................................................................................................24
Print from a Windows computer......................................................................................................................................................................................24
Print from a Mac computer..................................................................................................................................................................................................24
Print from mobile devices.................................................................................................................................................................................................... 25
Print using Wi-Fi Direct........................................................................................................................................................................................................... 25
Tips for successful printing................................................................................................................................................................................................ 25
Ink tips..................................................................................................................................................................................................................................... 25
Paper loading tips........................................................................................................................................................................................................... 26
6 Manage cartridges..........................................................................................................................................................................................................................27
Dynamic Security Enabled Printers ..............................................................................................................................................................................27
Tips for handling cartridges and printhead.............................................................................................................................................................27
Check estimated ink levels................................................................................................................................................................................................. 28
Order cartridges ........................................................................................................................................................................................................................ 28
Replace cartridges................................................................................................................................................................................................................... 29
Store supply user data............................................................................................................................................................................................................31
Cartridge warranty information.......................................................................................................................................................................................31
7 Solve a problem................................................................................................................................................................................................................................. 33
Jams and paper-feed issues.............................................................................................................................................................................................33
Possible jam locations................................................................................................................................................................................................33
Remove jammed paper.............................................................................................................................................................................................. 34
Reset the printer..............................................................................................................................................................................................................38
Learn how to avoid paper jams ............................................................................................................................................................................38
Solve paper-feed problems.....................................................................................................................................................................................39
Printer is unable to print.............................................................................................................................................................................................40
Printing issues..............................................................................................................................................................................................................................40
Fix problems with page not printing (unable to print)...........................................................................................................................40
Fix print quality issues.................................................................................................................................................................................................. 41
Network and connection issues..................................................................................................................................................................................... 42
Fix Wi-Fi connection...................................................................................................................................................................................................... 42
Fix Wi-Fi Direct connection......................................................................................................................................................................................43
Fix Ethernet connection.............................................................................................................................................................................................43
Restore original network settings ...................................................................................................................................................................... 43
Printer hardware issues........................................................................................................................................................................................................ 44
The printer shuts down unexpectedly............................................................................................................................................................. 44
Printhead alignment fails..........................................................................................................................................................................................44
iv
Resolve printer failure.................................................................................................................................................................................................44
Understand printer reports ................................................................................................................................................................................................44
Print a printer report.....................................................................................................................................................................................................45
Printer maintenance................................................................................................................................................................................................................ 45
Clean the exterior .......................................................................................................................................................................................................... 45
Maintain the printhead and cartridges...........................................................................................................................................................45
Restore settings .........................................................................................................................................................................................................................46
HP support.......................................................................................................................................................................................................................................47
Contact HP ...........................................................................................................................................................................................................................47
Register printer ................................................................................................................................................................................................................48
Additional warranty options....................................................................................................................................................................................48
8 HP EcoSolutions (HP and the Environment)................................................................................................................................................................. 49
Power management.................................................................................................................................................................................................................49
Quiet Mode .................................................................................................................................................................................................................................... 49
Optimize printing supplies ..................................................................................................................................................................................................50
Appendix A Technical information............................................................................................................................................................................................ 51
Specifications............................................................................................................................................................................................................................... 51
Regulatory notices.................................................................................................................................................................................................................... 52
Regulatory Model Number....................................................................................................................................................................................... 52
FCC statement ................................................................................................................................................................................................................. 52
Notice to users in Korea.............................................................................................................................................................................................53
VCCI (Class B) compliance statement for users in Japan................................................................................................................53
Power cord instructions.............................................................................................................................................................................................53
Notice to users in Japan about the power cord....................................................................................................................................... 53
Noise emission statement for Germany .......................................................................................................................................................53
European Union and United Kingdom Regulatory Notice .................................................................................................................54
Products with wireless functionality.................................................................................................................................................................54
Visual display workplaces statement for Germany..............................................................................................................................55
Regulatory information for wireless products .......................................................................................................................................... 55
Dynamic Security Enabled Printers...................................................................................................................................................................57
Accessibility....................................................................................................................................................................................................................................57
Environmental product stewardship program......................................................................................................................................................58
HP tips for reducing environmental impact.................................................................................................................................................58
Eco-Tips..................................................................................................................................................................................................................................58
Paper .......................................................................................................................................................................................................................................58
Plastics...................................................................................................................................................................................................................................58
European Union Commission Regulation 1275/2008........................................................................................................................... 59
Safety data sheets ........................................................................................................................................................................................................59
Chemical substances .................................................................................................................................................................................................59
EPEAT ......................................................................................................................................................................................................................................59
SEPA Ecolabel User Information (China) .......................................................................................................................................................59
Recycling program.........................................................................................................................................................................................................59
HP inkjet supplies recycling program...............................................................................................................................................................59
Battery disposal in Taiwan.......................................................................................................................................................................................60
v
California Perchlorate Material Notice...........................................................................................................................................................60
European Union Battery Directive......................................................................................................................................................................60
Battery notice for Brazil.............................................................................................................................................................................................60
Power consumption......................................................................................................................................................................................................60
China Energy Label for Printer, Fax and Copier ........................................................................................................................................60
Disposal of waste equipment by users ...........................................................................................................................................................61
Waste disposal for Brazil .......................................................................................................................................................................................... 62
The Table of Hazardous Substances/Elements and their Content (China)..........................................................................63
Regulation on the Control of Waste Electrical and Electronic Equipment (Turkey)........................................................63
Restriction of hazardous substance (India) ................................................................................................................................................63
Declaration of the Presence Condition of the Restricted Substances Marking (Taiwan Region).......................64
vi
Get started1
Learn about printer parts, control panel features, and other printer functionalities.
Printer views
Printer parts and their descriptions.
Front view
Printer parts on the front.
Table 1-1
Printer front view
Feature Description
1 Indicates whether the printer is turned on.
2 Control panel display
3 Cartridge access door
4 Front door
5 Output tray
6 Output tray extension
7 Input tray
8 Front USB port
Get started 1
Print supplies area
Parts in the print supplies area.
Table 1-2 Print supplies area
Feature Description
1 Front door
2 Paper path cover
3 Cartridge access door
4 PIN label
5 Printhead
6 Cartridges
NOTE: Cartridges must be kept in the printer to prevent possible print quality issues or printhead
damage. Avoid removing supplies for extended periods of time. Do not turn the printer off when a
cartridge is missing.
Rear view
Printer parts on the rear.
2
Chapter 1 Get started
Table 1-3 Printer rear view
Feature Description
1 Rear USB port
2 Ethernet network port
3 Power connection
Control panel features
The control panel provides direct interaction, including lights to indicate status, errors, and more.
Tilt the control panel
Tilt the control panel for easier viewing. Push the upper part of the control panel to tilt it upwards and
push the lower part to tilt it downwards.
Control panel display
Check printer status, perform printer tasks, and change printer settings.
Control panel features
3
Table 1-4 Control panel display
Feature Icon Description
1 Wi-Fi light Indicates the printer Wi-Fi connection status.
● Solid blue light indicates that the Wi-Fi connection is established and you can print.
● Slow blinking light with pause indicates that Wi-Fi is on, but not configured.
See Connect to a Wi-Fi network.
● Slow blinking light indicates that Wi-Fi is on, but the printer is not connected to a
network. Make sure your printer is within the range of Wi-Fi signal.
● Fast blinking light indicates Wi-Fi network connection error. See the message on the
printer control panel display.
● If the Wi-Fi light is off, Wi-Fi is turned off.
2 Power light Indicates whether the printer is turned on.
3 Status Center Touch to view the printer status.
4 Function buttons Touch to perform common tasks.
5 Help button Provides contextual help content if it is available for the current task.
6 Home button Returns to the Home screen from any other screen.
7 Back button Returns to the previous menu.
Function buttons
Perform printer tasks.
Table 1-5
Function buttons
Function Button Description
Menu Access printer functions, view and change printer settings, print reports, and get help information.
4 Chapter 1 Get started
Table 1-5 Function buttons (continued)
Function Button Description
Sign In
(HP OfficeJet Pro 9110b
series)
Authenticates users to modify printer features. Depending on permissions set by the admin, some
users may not be able to modify or use certain features.
The default PIN is on the PIN label inside the printer access door. You can change the PIN when you
first set up the printer or in the embedded web server (EWS).
Print Print from a USB device or stored jobs.
USB Print from the USB device.
Trays Check loaded paper size and type, and change paper settings if needed.
Supplies Check the estimated ink levels and cartridge information.
Jobs Check the stored print jobs in the printer memory for printing at a later time.
Help Check the contextual help content if it is available for the current operation.
Change printer settings
Use the control panel to view or change printer settings. You can also change printer settings using the
HP software or the embedded web server (EWS).
1. On the control panel Home screen, touch Menu.
2. Scroll to Utilities and touch Settings.
3. Touch the desired option to make the necessary changes.
TIP: Touch Home to return to the main screen.
Use HP software
HP software helps you perform printer tasks from a mobile device or computer.
● Set up and connect your printer.
● Print and scan documents and photos.
● Share documents through email and other applications.
Change printer settings
5
● Manage printer settings, check printer status, print reports, and order supplies.
NOTE:
● You can download the HP software from the app store for your device.
If the printer is managed by your IT department, contact the system administrator to set up the HP
software.
● HP software supports mobile devices and computers running on certain versions of iOS, Android,
Windows, and macOS.
Visit hp.com/support for more information on systems requirements.
● HP software is only available in some languages and only supports some file formats. Some
features are only available on certain printers or models.
Install the HP software and create an HP account:
1. Visit 123.hp.com to download and install the HP software on your device.
2. Open the HP software.
If prompted, create or sign in to an HP account and register the printer.
3. Connect the printer.
See Connect your printer.
Turn printer off
Press the Power button to turn off the printer. Wait until the power light turns off before unplugging the
power cord or turning off the power strip.
CAUTION: When turning off the printer, always make sure to follow this procedure to avoid possible
problems.
6
Chapter 1 Get started
Connect your printer2
Learn about different ways to connect your printer.
If the printer is managed by your IT department, follow the system administrator instructions for
connecting the printer.
Connect to a Wi-Fi network
Make sure your network is ready before connecting your printer to a Wi-Fi network.
● The printer is not connected to the network using an Ethernet cable.
● The printer Wi-Fi is turned on and the Wi-Fi network is set up and working properly. The blue Wi-Fi
light on the printer control panel is lit when Wi-Fi is turned on.
● The printer and the devices that use the printer are on the same network (subnet). While connecting
the printer, you might be prompted to enter the Wi-Fi network name (SSID) and a Wi-Fi password.
TIP:
● Visit hpsmart.com/wirelessprinting for more information about setting up and using the printer
wirelessly.
● If you run into any problem with Wi-Fi connect, see Restore original network settings.
Check Wi-Fi status
You can view the status of the printer Wi-Fi connection from the printer control panel.
1. On the control panel Home screen, touch Menu.
2. Scroll to Utilities and touch Settings.
3. Touch Network, and then touch Wi-Fi.
4. Touch View Details.
Turn on Wi-Fi
You can turn on Wi-Fi from the printer control panel.
1. On the control panel Home screen, touch Menu.
2. Scroll to Utilities and touch Settings.
3. Touch Network, and then touch Wi-Fi.
4. Touch the toggle button next to Wi-Fi to enable the Wi-Fi mode.
NOTE:
● The blue Wi-Fi light on the printer control panel is lit when Wi-Fi is turned on.
Connect your printer
7
● If the printer has never been configured to connect to a Wi-Fi network before, turning on Wi-Fi
mode automatically starts the Wi-Fi Setup Wizard.
Connect to a Wi-Fi network using the HP software
Use the HP software on your computer or mobile device to set up or connect the printer to your Wi-Fi
network.
See Use HP software.
For HP OfficeJet Pro 9110b series, set up the printer using a computer; do not use mobile devices.
NOTE:
● HP software uses Bluetooth for printer setup. It does not support printing using Bluetooth.
● Turn on Bluetooth and location services on your mobile device.
● Make sure your printer Wi-Fi is turned on and the printer is in Wi-Fi setup mode.
● Make sure your computer or mobile device is connected to the same Wi-Fi network as the printer.
1. Open the HP software on your device.
If prompted, create or sign in to an HP account and register the printer.
2. In the software, follow the on-screen instructions to add or connect the printer.
If prompted for a password, enter the default printer PIN available on the label inside the printer
access door. If you have changed the password, enter your new password.
When the printer connects successfully, the Wi-Fi light stops blinking and remains lit.
Connect to a Wi-Fi network using the control panel
Use the Wi-Fi Setup Wizard or Wi-Fi Protected Setup from the printer control panel to connect the printer
wirelessly.
NOTE: If the printer has never been configured to connect to a Wi-Fi network before, turning on the
Wi-Fi capability automatically starts the Wi-Fi Setup Wizard.
1. On the control panel Home screen, touch Menu.
2. Scroll to Utilities and touch Settings.
3. Touch Network, and then touch Wi-Fi.
4. Touch the toggle button next to Wi-Fi to enable the Wi-Fi mode.
5. Touch Wi-Fi Setup Wizard or Wi-Fi Protected Setup, and then follow the on-screen instructions to
add the printer to your network.
The blue Wi-Fi light on the printer control panel is lit when Wi-Fi is turned on.
After connecting the printer wirelessly, visit 123.hp.com to download and install the HP software on your
device.
8
Chapter 2 Connect your printer
Connect to an Ethernet network
You can connect your printer to an Ethernet network.
NOTE: The Wi-Fi connection is automatically disabled when you connect the Ethernet cable.
1. Connect your computer to the router.
2. Connect your printer and router using an Ethernet cable.
3. Open the HP software on your computer.
If prompted, create or sign in to an HP account and register the printer.
4. In HP software, add the printer, and then follow the on-screen instructions to add or connect the
printer.
Connect using a USB cable
You can connect your printer using a USB cable.
NOTE: While you are setting up the printer for the first time and to use all the available features of this
printer, complete setup using HP software and an Internet connection. After setup, you can print using
a USB cable if needed.
1. Connect the printer and computer using a USB cable.
2. Open the HP software on your computer.
If prompted, create or sign in to an HP account and register the printer.
3. In HP software, add the printer, and then follow the on-screen instructions to add or connect the
printer.
Change the connection type
If you have already connected your printer, you can change the connection from USB to Wi-Fi or from
Wi-Fi to USB.
USB to Wi-Fi
Unplug the USB cable from the printer and connect the printer to your network.
See Connect to a Wi-Fi network.
Wi-Fi to USB
Change the printer connection from Wi-Fi to USB.
1. Connect the printer and computer using a USB cable.
2. Open the HP software on your computer.
If prompted, create or sign in to an HP account and register the printer.
Connect to an Ethernet network
9
3. In HP software, add the printer, and then follow the on-screen instructions to add or connect the
printer.
10 Chapter 2 Connect your printer
Load media3
Learn how to load paper and change settings.
Load paper
Load a stack of paper into the tray.
NOTE:
● Remove any paper before loading a different paper type or size.
● Do not load paper while the printer is printing.
1. Pull out the input tray.
2. Slide the paper guides to the edges of the tray.
3. Insert paper with the side to be printed facing down.
Make sure the stack of paper is aligned with the appropriate paper-size indicators and does not
exceed the stack-height marking in the tray.
Load media
11
4. Adjust the paper guides until they touch the edges of the paper stack.
12
Chapter 3 Load media
5. Gently close the input tray.
6. Change or retain the paper settings on the control panel. Make sure the settings match the paper
type and size loaded.
7. Pull out the output tray extension.
Load envelopes
Load envelopes into the tray.
NOTE:
● Remove any paper before loading a different paper type or size.
● Do not load paper while the printer is printing.
Load envelopes
13
1. Pull out the input tray.
2. Slide the paper guides to the edges of the tray.
3. Insert envelopes in portrait orientation and with the side to be printed facing down.
Make sure the stack of envelopes is aligned with the appropriate paper-size indicators and does
not exceed the stack-height marking in the tray.
14
Chapter 3 Load media
TIP: Use the envelope guide to load C5 and #10 envelopes with long flaps. You do not need to use
the guide for envelopes with short flaps.
4. Adjust the paper guides until they touch the edges of the paper stack.
Load envelopes
15
5. Gently close the input tray.
6. Change or retain the paper settings on the control panel. Make sure the settings match the paper
type and size loaded.
7. Pull out the output tray extension.
Load cards and photo paper
Load cards and photo paper into the tray.
NOTE:
● Remove any paper before loading a different paper type or size.
● Do not load paper while the printer is printing.
16
Chapter 3 Load media
1. Pull out the input tray.
2. Slide the paper guides to the edges of the tray.
3. Insert paper with the side to be printed facing down.
Make sure the stack of paper is aligned with the appropriate paper-size indicators and does not
exceed the stack-height marking in the tray.
Load cards and photo paper
17
4. Adjust the paper guides until they touch the edges of the paper stack.
5. Gently close the input tray.
6. Change or retain the paper settings on the control panel. Make sure the settings match the paper
type and size loaded.
18
Chapter 3 Load media
7. Pull out the output tray extension.
Change the default paper settings
The printer can automatically detect whether the input tray has paper loaded and detect whether the
loaded paper is large, small, or medium width. You can change the default large, medium, or small paper
size detected by the printer.
1. On the control panel Home screen, swipe right and touch Trays.
2. Select the tray and touch Modify to make the desired changes.
3. Touch Done.
Paper basics
The printer is designed to work well with most types of office paper. It is best to test a variety of paper
types before buying large quantities.
Use HP paper for optimum print quality. Visit hp.com for more information about HP paper.
HP recommends plain papers with the ColorLok logo for printing everyday
documents. All papers with the ColorLok logo are independently tested to meet
high standards of reliability and print quality, and produce documents with
crisp, vivid color, bolder blacks, and that dry faster than ordinary plain papers.
Look for papers with the ColorLok logo in a variety of weights and sizes from
major paper manufacturers.
Tips for selecting and using paper
For best results, follow the guidelines when loading paper into a tray.
● Load only one type and one size of paper at a time.
● Make sure the paper is loaded correctly.
● Do not overload the tray.
Change the default paper settings
19
● Avoid loading the following paper to prevent jams and poor print quality:
– Multipart forms
– Media that is damaged, curled, or wrinkled
– Media with cutouts or perforations
– Media that is heavily textured, embossed, or does not accept ink well
– Media that is too lightweight or stretches easily
– Media that contains staples or clips
20 Chapter 3 Load media
Configure your printer4
Learn how to configure your printer using the printer control panel and the embedded web server (EWS).
Configure using the control panel
You can change settings using the control panel:
1. On the control panel Home screen, touch Menu.
2. Scroll to Utilities and touch Settings.
3. Select the feature and change the desired settings.
Configure using the embedded web server (EWS)
The EWS is the printer homepage accessed through a web browser. Use the EWS to manage printer
functions and settings from your computer or mobile device.
● View the printer status information.
● Check the information and status of the printing supplies.
● Receive notification of printer and supplies events.
● View and change the network and the printer settings.
Things to note when accessing the EWS.
● If the web browser displays a message indicating that the website is unsafe, select the option to
continue. Accessing the website does not harm your device.
● Depending on how the printer is connected, some features in the EWS might not be available.
● For your security, some settings in the EWS are password-protected.
If prompted for a password, enter the default printer PIN available on the label inside the printer
access door. If you have changed the password, enter your new password.
● The EWS is not accessible beyond the network firewall.
Use the EWS to view or change IP configuration settings, and manually set an IPv4 address, subnet
mask and default gateway.
Open the embedded web server (EWS)
Open a web browser and type the IP address or hostname of the printer.
See Find printer IP address.
If prompted for a password, enter the default printer PIN available on the label inside the printer access
door. If you have changed the password, enter your new password.
Configure your printer
21
NOTE: You can also open the EWS using the HP software.
Find printer IP address
The IP address for your printer is a unique address on the network that is used to connect to other
devices.
● For printer connected using the Wi-Fi Direct connection, use this IP address: 192.168.223.1
● For printer connected using the Wi-Fi connection, touch the Status Center on the printer control
panel to view the IP address.
Alternatively, from the control panel Home screen, touch Menu, scroll to Utilities and touch Settings,
touch Network, touch Wi-Fi, and then touch View Details.
View or change network settings
When troubleshooting or setting up your printer, it might be necessary to view or edit its network
settings.
1. Open the EWS.
2. From the left menu, click Network:
● To view network information, click Network Summary.
● To change network settings, click Network Settings.
Manually change IPv4 and IPv6 TCP/IP parameters
It might be necessary to manually configure a printer IP address when the printer is not detected on your
network.
1. Open the EWS.
2. From the left menu, click the Network tab, and then click the Network Settings tab.
3. Click IP Settings.
4. On the IP Settings page, click the Protocols drop-down menu, and then select one of the following:
● IPv4 Only
● IPv6 Only
● Both IPv4 and IPv6
Assign or change the system password
Assign an administrator password using the embedded web server (EWS) to prevent unauthorized users
from changing the printer settings.
1. Open the EWS.
2. From the left menu, click Security, and then click Password Settings.
3. On the Admin Account Password page, enter the password in the New Password* field.
22
Chapter 4 Configure your printer
4. Re-enter the password in the Confirm Password field.
5. Click Apply.
NOTE: Make note of the password and store it in a safe place.
Change energy-conservation settings
The printer includes several economy features to conserve energy and supplies.
See Power management for more information on printer energy-conservation settings.
Update printer
HP periodically releases firmware updates to enhance product functionality and fix issues. By default, if
the printer is connected to the internet, the printer automatically checks for updates at regular intervals.
You can change the default setting for automatic updates or follow instructions from your IT
administrator.
Update printer using the control panel
You can update your printer firmware manually using the control panel.
1. On the control panel Home screen, touch Menu.
2. Scroll to Utilities and touch Settings.
3. Touch Firmware Update, touch Next, and then select any of the desired option:
● Auto Update (Recommended): The printer automatically checks for and installs new firmware
updates.
● Notify: The printer automatically checks for new firmware updates and displays a notification
on the control panel when an update is available.
● Do Not Check: The printer does not automatically check for any updates.
Update printer using the embedded web server (EWS)
You can update your printer firmware using the EWS.
1. Open the EWS.
See Open the embedded web server (EWS).
If prompted for a password, enter the default printer PIN available on the label inside the printer
access door. If you have changed the password, enter your new password.
2. From the left menu, click General, and then click Firmware Update.
3. On the Firmware Information page, click Check for Update.
If a printer update is available, the printer installs the update and restarts.
NOTE: If prompted for proxy settings, follow the on-screen instructions to set up a proxy server. If you
do not have the details, contact your network administrator or the person who set up the network.
Change energy-conservation settings
23
Print5
Learn how to print from your computer or mobile device.
Install HP software on smartphone, laptop, desktop computer, or other devices to print, scan, and
manage your printer.
Visit 123.hp.com for more information.
Follow your IT administrator instructions to install the drivers.
Print from a Windows computer
You can print from the file menu of most apps.
Make sure you have installed the HP software. See Use HP software.
1. Open the document you wish to print.
2. From the File menu in your software program, select the Print option.
NOTE: Make sure your printer is selected from the list of available printers.
3. Click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties, Options, Setup, or
Preferences.
4. Change any print settings if needed, and click OK.
5. Click Print or OK to print.
Print from a Mac computer
Use the Print command from any open file.
1. If you are printing for the first time, complete the following steps.
a. Open System Preference, and select Printers & Scanners.
b.
Click the Add button/icon , select the printer from the printer list, and then click Add.
2. Open the document you want to print and use the Print command.
Make sure your printer is selected from the list of available printers.
3. Change any print settings if needed.
4. Click Print to print.
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Chapter 5 Print
Print from mobile devices
You can print documents and photos from your mobile devices using HP software, AirPrint, or the HP
Print Service Plugin.
● HP software: Visit hp.com/mobileprinting for more information on mobile printing.
● iOS: Devices running iOS 4.2 or later have AirPrint preinstalled.
● Android: Download the HP Print Service Plugin (supported by most Android devices) from the Google
Play Store and enable it on your device.
Print using Wi-Fi Direct
With Wi-Fi Direct, you can directly connect your computer or mobile device to the printer and print
wirelessly without connecting to an existing wireless network.
NOTE:
● Up to 5 computers and mobile devices can connect to the printer using a Wi-Fi Direct connection.
● Make sure to turn on Wi-Fi Direct on your printer before printing from your device. You can turn on
Wi-Fi Direct using the printer control panel or the embedded web server (EWS).
1. On the control panel Home screen, touch Menu.
2. Scroll to Utilities and touch Settings.
3. Touch Network, and then touch Wi-Fi Direct.
4. Touch the toggle button next to Wi-Fi Direct to turn it on.
Visit hp.com/go/wifidirectprinting to learn how to use Wi-Fi Direct and for troubleshooting information.
Tips for successful printing
To print successfully, make sure you have appropriate printer settings, sufficient ink in the HP cartridges,
and paper loaded correctly in the trays.
You can check the printer settings in the HP software, the embedded web server (EWS), and your
software applications.
Ink tips
Following are the ink tips for successful printing:
● If the print quality is not acceptable, see Printing issues.
● Use Original HP cartridges.
Original HP cartridges are designed and tested with HP printers and papers to help you easily
produce great results, time after time.
NOTE:
Print from mobile devices
25
● HP cannot guarantee the quality or reliability of non-Original HP supplies. Product service
or repairs required as a result of using a non-Original HP supply will not be covered under
warranty.
● To determine if you have purchased Original HP cartridges, visit hp.com/go/anticounterfeit for
more information.
● Make sure all cartridges are installed correctly.
See Replace cartridges.
● Check the estimated ink levels to make sure that there is sufficient ink.
See Check estimated ink levels.
NOTE: Ink level warnings and indicators provide estimates for planning purposes only. When an
indicator shows low ink levels, consider having a replacement cartridge available to avoid possible
printing delays. You do not need to replace cartridges until you are prompted to.
Paper loading tips
Following are the paper loading tips for successful printing:
● Make sure that the paper is loaded in the main tray properly, and set the correct media size and
media type. Upon loading paper in main tray, you will be prompted to set the media size and media
type from the control panel.
See Load media.
● Load a stack of paper (not just one page). All the paper in the stack must be of the same size and
type to avoid a paper jam.
● Load paper with the print-side down.
● Make sure paper is loaded in the main tray lays flat and the edges are not bent or torn.
● Adjust the paper-width guides in the main tray to fit snugly against all paper. Make sure that the
guides do not bend the paper in the tray.
26
Chapter 5 Print
Manage cartridges6
Manage and order print supplies.
Dynamic Security Enabled Printers
This printer is intended to work only with cartridges that have a new or reused HP chip. A reused HP chip
enables the use of reused, remanufactured, and refilled cartridges.
The printer uses dynamic security measures to block cartridges using a non-HP chip. Periodic firmware
updates delivered over the internet will maintain the effectiveness of the dynamic security measures
and block cartridges that previously worked.
Updates can improve, enhance, or extend the printer’s functionality and features, protect against
security threats, and serve other purposes, but these updates can also block cartridges using a non-HP
chip from working in the printer, including cartridges that work today. Unless you are enrolled in certain
HP programs such as Instant Ink or use other services that require automatic online firmware updates,
most HP printers can be configured to receive updates either automatically or with a notification that
allows you to choose whether to update or not. For more information on dynamic security and how to
configure online firmware updates, please go to www.hp.com/learn/ds.
Tips for handling cartridges and printhead
The following tips help maintain HP cartridges and ensure consistent print quality.
Visit hp.com/supplies for more information.
● Cartridges can be left in the printer for extended periods of time. However, to assure optimal
cartridge health, be sure to turn off the printer properly when the printer is not in use.
● Make sure you leave the cartridges installed.
● Make sure you turn off the printer properly to avoid damage to the cartridges.
● Keep all cartridges in the original sealed packages until they are needed.
● Store cartridges at room temperature (15-35° C or 59-95° F).
● Dropping, jarring, or rough handling during installation can cause temporary printing problems.
● If you have installed a refilled or re-manufactured cartridge or a cartridge that has been used in
another printer, the ink level indicator might be inaccurate or unavailable.
● This printer is designed for ink cartridges to be used until they are empty. Refilling cartridges prior
to depletion might cause your printer to fail. If this happens, insert a new cartridge (Original HP
cartridges) to continue printing.
● Do not clean the printhead unnecessarily. This wastes ink and shortens the life of the cartridges.
● Some color ink is used even when printing with black cartridge only
– Ink is used in a number of ways throughout the inkjet printing process.
Manage cartridges
27
– Ink from the cartridges is used in the printing process in a number of different ways, including in
the initialization process, which prepares the printer and cartridges for printing, and in printhead
servicing, which keeps print nozzles clear and ink flowing smoothly. In addition, some residual
ink is left in the cartridge after it is used, and some ink evaporates.
● If you are transporting the printer, follow these tips to prevent ink leaks or printer damage.
– Make sure you turn off the printer by pressing the Power button. Wait until all sounds of internal
motion stop before unplugging the printer.
– The printer must be transported sitting flat, it must not be placed on its side, back, front, or top.
Check estimated ink levels
You can check estimated ink levels using the printer control panel.
Alternatively, you can also check estimated ink levels using the HP software and the embedded web
server (EWS).
1. On the control panel Home screen, swipe right and then touch Supplies.
2. Touch Ink Cartridges.
NOTE: Ink level alerts and indicators provide estimates for planning purposes only. When you receive
a low-ink alert, consider having a replacement cartridge available to avoid possible printing delays. You
do not have to replace the cartridges until prompted to do so.
Order cartridges
Before ordering cartridges, visually check the labels on the ink to locate the ink numbers. Use only the
replacement cartridges that have the same cartridge number as the cartridge you are replacing.
● Visit hp.com/supplies to order Original HP supplies for the printer.
If prompted, choose your country/region, and then follow the prompts to find the right ink for your
printer.
NOTE: Ordering ink online is not supported in all countries/regions. If it is not available in your
country/region, you may still view supplies information and print a list for reference when shopping
at a local HP reseller.
● In the embedded web server (EWS), click Supplies, click Cartridges, scroll down and then click Order
Supplies under Notes.
You can find the cartridge number in the following places:
● On the label of the cartridge you are replacing.
● On a sticker inside the printer. Open the cartridge access door to locate the sticker.
NOTE: The Setup cartridge that comes with the printer is not available for separate purchase.
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Chapter 6 Manage cartridges
Replace cartridges
Replace cartridges with new Original HP cartridges when ink levels are too low and the cartridges no
longer yield good print quality.
See HP inkjet supplies recycling program.
CAUTION: HP recommends that you replace any missing or damaged cartridges as soon as possible
to avoid print quality issues and possible extra ink usage or damage to the ink system. Never turn off
the printer when cartridges are missing.
NOTE:
● Not all cartridges are available in all countries/regions.
● If ink gets on to your clothing, wipe it off with a dry cloth and wash the clothing in cold water. Hot
water sets ink into the fabric.
● Make sure that the printer is turned on.
1. Open the front door.
2. Open the cartridge access door, and then wait until the carriage stops moving.
Replace cartridges
29
3. Press the front of the cartridge to release it, and then remove it from the slot.
4. Remove the new cartridge from its packaging.
5. Recycle the used cartridge. Visit hp.com/recycle to recycle the used cartridge.
6. Insert each cartridge securely into the indicated slot. Make sure the color-coded letter on the
cartridge matches that on the slot.
7. Repeat these steps to replace the other cartridges.
8. Close the cartridge access door.
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Chapter 6 Manage cartridges
9. Close the front door.
Store supply user data
The HP cartridges used with this printer contain a memory chip that assists in printer operation. This
memory chip may store a limited set of supply and printer usage data, which may include: job size, types
of job, media type, and printing frequency.
HP collects a sampling of the memory chips from cartridges returned to HP's free return and recycling
program (HP Planet Partners: hp.com/recycle). HP partners who assist in recycling this cartridge might
have access to this data, as well. Any third party possessing the cartridge might have access to
information on the memory chip.
This information helps HP perform analytics for business operations, customer support, and product
improvement.
1. On the control panel Home screen, touch Menu.
2. Scroll to Utilities and touch Settings.
3. Touch Supplies, and then touch the toggle button next to Store Supply Usage Data to turn it on or
off.
Touch the toggle button next to Turning on "Cartridge Protection" will permanently protect the
cartridges to turn it on or off.
Cartridge warranty information
The HP cartridge warranty is applicable when the cartridge is used in its designated HP printing device.
This warranty does not cover HP ink cartridges that have been refilled, remanufactured, refurbished,
misused, or tampered with.
During the warranty period the cartridge is covered as long as the HP ink is not depleted and the end of
warranty date has not been reached. The end of warranty date, in YYYY/MM format, may be found on the
cartridge as indicated:
Store supply user data
31
Solve a problem7
Solve common printer problems.
You can get help from the HP software and the printer control panel.
● HP software: Provides alerts for printer issues (jams and other problems), links to help content, and
options to contact support for additional assistance.
See Use HP software for more information.
● Printer control panel: Touch the Help button to access the Help menu, contextual help, and also
animations for some tasks.
If the suggestions do not solve the problems, try getting help using one of the support services, contact
HP support.
Visit hp.com/support for more information.
Jams and paper-feed issues
Learn how to troubleshoot jams and paper-feed issues.
Possible jam locations
Paper jams can occur in the following areas of the printer.
Table 7-1
Possible jam locations
Feature Description
1 Print zone
2 Input tray
3 Paper path cover
Solve a problem 33
Remove jammed paper
Look in all areas where jams can occur and remove any jammed paper or foreign objects found.
CAUTION:
● Do not use sharp objects, such as tweezers or needle-nose pliers, to remove jams.
● When removing jammed paper, use both hands to pull the paper straight out from the printer.
● To help avoid additional paper jams, make sure to remove all small pieces of paper and foreign
objects found.
Clear a paper jam from print zone
Remove any objects, such as paper, blocking the print zone.
1. Open the front door.
2. Open the cartridge access door.
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Chapter 7 Solve a problem
3. Look inside the printer and remove any jammed paper found. Move the carriage to the left and right
to fully inspect the print area for any jammed paper.
4. Lift the handle of the paper path cover and remove the cover.
5. Locate any jammed paper inside the printer, grasp it with both hands and pull it towards you.
CAUTION: To avoid future paper jams, check the rollers and wheels for small pieces of paper. Be
sure to remove all pieces of paper and foreign objects.
6. Reinsert the paper path cover until it snaps into place.
Clear a paper jam from print zone
35
7. Close the cartridge access door.
8. Close the front door.
Clear a paper jam from the input tray
Follow these steps to clear a paper from the input tray.
1. Press and hold the two buttons on both sides of the output tray to move out the output tray from
the printer.
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Chapter 7 Solve a problem
2. Remove the input tray by pulling it all the way out of the printer.
3. Check the input tray area underneath the printer. Remove any jammed paper.
4. Insert the input tray back until it snaps into place.
Clear a paper jam from the input tray
37
5. Insert the output tray back into the printer.
Clear a print carriage jam
Remove any objects, such as paper blocking the print carriage.
NOTE: Do not use any tools or other devices to remove jammed paper. Always use caution when
removing jammed paper from inside the printer.
Reset the printer
Reset the printer to recover from printer errors and failures.
NOTE: See Check power connection and restart printer.
Learn how to avoid paper jams
To help avoid paper jams, follow these guidelines.
● Always keep the printer on a flat surface.
● When paper jam occurs, try not to tilt the printer up-side down to remove any foreign materials as it
might damage the printer.
● Remove printed papers from the output tray frequently.
● Make sure that you are printing with paper that is not wrinkled, folded, or damaged.
● Prevent curled or wrinkled paper by storing all unused paper flat in a resealable bag.
● Do not use paper that is too thick or too thin for the printer.
● Make sure that the trays are loaded correctly and are not too full.
See Load media.
● Make sure that the paper loaded in the input tray lays flat and the edges are not bent or torn.
● Do not mix different paper types and paper sizes in the input tray; the entire stack of paper in the
input tray must be the same size and type.
● Adjust the paper-width guides in the input tray to fit snugly against all paper. Make sure the paper-
width guides do not bend the paper in the input tray.
● Do not force paper too far inside the input tray.
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Chapter 7 Solve a problem
● If you are printing on both sides of a page, do not print highly saturated images on light weight paper.
● Use paper types that are recommended for the printer.
● Do not load paper while the printer is printing.
● When removing the input tray, it is recommended to remove the tray completely from the printer
to make sure no paper is stuck at the rear of the tray. You might need to check the opening in the
printer where the tray was, and reach into the gap to remove any paper.
Solve paper-feed problems
What kind of problem are you having?
● Paper is not picked up from a tray
– Make sure paper is loaded in the tray.
See Load media.
– Make sure the paper-width guides are set to the correct markings in the tray for the paper size
you are loading. Also make sure the paper guides are snug, but not tight, against the stack.
– Make sure that the stack of paper is aligned with the appropriate paper size lines on the bottom
of the input tray, and does not exceed the stack height indicated by one or more label on the
side or paper-width guide of the input tray.
– Make sure paper in the tray is not curled. Uncurl paper by bending it in the opposite direction of
the curl.
– Fan paper before loading
● Pages are skewing
– Make sure the paper loaded in the input tray is aligned to the paper-width guides. If needed, pull
out the input tray from the printer and reload the paper correctly, making sure that the paper
guides are aligned correctly.
– Load paper into the printer only when it is not printing.
– Make sure the rear access door is securely shut.
● Multiple pages are being picked up
– Make sure the paper-width guides are set to the correct markings in the tray for the paper size
you are loading. Also make sure the paper-width guides are snug, but not tight, against the stack.
– Make sure that the stack of paper is aligned with the appropriate paper size lines on the bottom
of the input tray, and does not exceed the stack height indicated by one or more label on the
side or paper-width guide of the input tray.
– Make sure the tray is not overloaded with paper.
– Use HP paper for optimum performance and efficiency.
Solve paper-feed problems
39
Printer is unable to print
Learn how to troubleshoot when the printer is unable to print.
Check printer connection to the Internet
Your printer might be occasionally disconnected from the Internet (for example. power outage, network
or router issues or turning off the printer when not in use). You might be able to print a limited number of
pages while the printer is disconnected, but it is critical to reconnect the printer to continue printing.
Check printer settings and status
You can check printer settings and status.
1. On the control panel Home screen, touch Menu.
2. Scroll to Utilities and touch Info.
3. On the Info screen, touch Printer to check the printer settings and touch Connectivity to check the
printer status.
NOTE: See Connect to a Wi-Fi network using the control panel.
If you are still unable to print, visit hp.com/support
Printing issues
Learn how to troubleshoot printing issues.
Fix problems with page not printing (unable to print)
Learn how to troubleshoot printing issues.
Resolve print issues
Make sure that the printer is turned on and that there is paper in the tray. If you are still unable to print,
try the following in order:
1. Check for error messages and resolve them by following the on-screen instructions.
2. If your computer is connected to the printer with a USB cable, disconnect and reconnect the
USB cable. If your computer is connected to the printer with a Wi-Fi connection, confirm that the
connection is working.
3. Download and run HP Print and Scan Doctor to help diagnose and fix issues automatically.
NOTE: This tool is for the Windows operating system, and is only available in some languages.
Check power connection and restart printer
Follow these steps to check power connection and restart printer.
40
Chapter 7 Solve a problem
1. Make sure the power cord is firmly connected to the printer.
Table 7-2 Printer ports
Port Description
1 Power connection to the printer
2 Connection to a power outlet
2. Look at the Power button located on the printer. If it is not lit, the printer is turned off. Press the
Power button to turn on the printer.
NOTE: If the printer is not receiving electrical power, connect it to another power outlet.
3. With the printer turned on, disconnect the power cord from the back of the printer.
4. Unplug the power cord from the wall outlet.
5. Wait at least 15 seconds.
6. Plug the power cord back into the wall outlet.
7. Reconnect the power cord to the back of the printer.
8. If the printer does not turn on by itself, press the Power button to turn on printer.
9. Try using the printer again.
Fix print quality issues
Learn how to troubleshoot print quality issues.
NOTE: To avoid print quality problems, always turn the printer off using the Power button, and wait
until the Power button light goes out before you pull the plug or turn off a power strip. This allows the
printer to move the cartridges to a capped position, where they are protected from drying out.
Improve print quality using the control panel
Complete the following steps to improve print quality.
1. Make sure you are using original HP cartridges and the cartridges are not low on ink.
See Check estimated ink levels. If cartridges are low on ink, consider replacing them.
Fix print quality issues
41
2. Make sure you have selected the appropriate paper type and print quality.
3. Print a Print Quality Diagnostic Report.
See Print a printer report.
4. Check the report.
● If the lines are not straight and connected, align the printheads.
● If you see thin white lines across any of the colored blocks, clean the printheads.
● If there are smears or streaks of ink on the back of the printouts, clean the smear.
5. Fix the identified issues on the report.
a. Load Letter, A4, or Legal unused plain white paper into the main tray.
b. On the control panel Home screen, touch Menu.
c. Scroll to Utilities and touch Tools.
d. Touch Troubleshooting, and then touch Print Quality.
e. Select the desired option to resolve the identified issues.
6. If this does not solve the problem, then contact HP support.
Visit hp.com/support for more information.
Network and connection issues
Troubleshoot network and connection issues.
Fix Wi-Fi connection
Select one of the following troubleshooting options:
● Restore network settings and reconnect the printer.
See Restore settings.
● Check the network configuration or print the Wi-Fi test report to assist in diagnosing network
connection issues.
1. On the control panel Home screen, touch Menu.
2. Scroll to Utilities and touch Tools.
3. Touch Reports, and then touch Status Reports.
4. Touch Network Configuration Report, and then touch Print.
Check the Wi-Fi Network Test report to see if something failed during the test.
– See the DIAGNOSTICS RESULTS section for all tests that were performed, to determine whether
or not your printer passed.
42
Chapter 7 Solve a problem
– From the CURRENT CONFIGURATION section, find out the Network Name (SSID) to which your
printer is currently connected. Make sure that the printer is connected to the same network as
your computer or mobile devices.
● Use an HP online troubleshooting tool to solve your printer issues.
Fix Wi-Fi Direct connection
Follow these steps to fix Wi-Fi Direct connection.
1. Check the printer to confirm that the Wi-Fi Direct is turned on:
a. On the control panel Home screen, touch Menu.
b. Scroll to Utilities and touch Settings.
c. Touch Network, and then touch Network Settings.
d. Touch Wi-Fi Direct, and then touch the toggle button next to Wi-Fi Direct to turn it on or off.
2. From your wireless computer or mobile device, turn on the Wi-Fi connection, and then search for
and connect to the Wi-Fi Direct name of your printer.
3. Enter the Wi-Fi Direct password when prompted.
The Wi-Fi Direct name and password are listed on the Network Configuration Report.
See Understand printer reports for more information on printer reports and Print a printer report on
how to print the Network Configuration Report.
4. If you are using a mobile device, make sure you have installed a compatible printing app.
Visit the hp.com/mobileprinting website for more information about mobile printing.
Fix Ethernet connection
Check the following:
● The network is operational and the network hub, switch, or router is turned on.
● The Ethernet cable is properly connected between the printer and the router. The Ethernet cable
is plugged into the Ethernet port on the printer and the light near the connector lights up when
connected.
● Antivirus programs, including spyware protection programs, are not impacting your network
connection to the printer. If you know that antivirus or firewall software is preventing your computer
from connecting to the printer, use HP online firewall troubleshooter to help solve the problem.
● HP Print and Scan Doctor: Download and run HP Print and Scan Doctor to help diagnose and fix
issues automatically.
NOTE: This tool is for the Windows operating system, and is only available in some languages.
Restore original network settings
If you want to restart Wi-Fi setup mode or troubleshoot network-related issues, you can restore the
printer to its original network settings.
NOTE:
Fix Wi-Fi Direct connection
43
● You must reconnect the printer to the network using the HP software after you restore network
settings.
● For network-related issues, try the following before restoring network settings.
– Run HP Print and Scan Doctor to help diagnose and fix issues automatically.
– Visit hp.com/support for information and utilities that can help you fix many common printer
problems.
See Restore settings.
Printer hardware issues
Complete the following to resolve printer hardware issues.
The printer shuts down unexpectedly
Complete the following steps if printer shuts down unexpectedly:
● Check the power and power connections.
● Make sure the printer power cord is connected firmly to a functioning power outlet.
Printhead alignment fails
Follow these steps to fix if the printhead alignment fails.
● If the alignment process fails, make sure you have loaded unused, plain white paper into the main
tray. If you have colored paper loaded in the main tray when you align the printhead, the alignment
fails.
● If the alignment process fails repeatedly, you may need to clean the printhead, or you might have a
defective sensor. See Maintain the printhead and cartridges to clean the printhead.
● If cleaning the printhead does not solve the problem, contact HP support. Visit hp.com/support for
more information.
Resolve printer failure
Complete the following steps to resolve printer failure problems.
1. Press the Power button to turn off the printer.
2. Unplug the power cord, and then plug in the power cord again.
3. Press the Power button to turn on the printer.
If this problem persists, write down the error code provided in the message, and then contact HP
support. Visit hp.com/support for more information.
Understand printer reports
Learn more about how to print some useful printer reports.
● Printer Status Report
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Chapter 7 Solve a problem
Provides a summary of printer information, current status, and settings, including connectivity
settings, as well as print or scan settings and usage.
● Network Configuration Report
Provides important network settings such as network status and the printer IP address.
● Print Quality Diagnostic Report
Print a diagnostics page to determine if cleaning or aligning the printheads is recommended to
improve print quality.
● Wi-Fi Network Test Results
Provides information about your printer network connection or to troubleshoot connection issues.
● Web Access Test Report
Provides information about the printer status, DNS setting, and the IP address. If the printer is
connected to a Wi-Fi network, the test report displays details about the network settings. It also
indicates any Wi-Fi connectivity issues.
Print a printer report
Follow these steps to print a printer report.
1. On the control panel Home screen, touch Menu.
2. Scroll to Utilities and touch Tools.
3. Touch Reports, and then touch Status Reports.
4. Select a printer report to print and touch Print.
Printer maintenance
Clean different printer parts.
Clean the exterior
Use a soft, damp, lint-free cloth to wipe dust, smudges, and stains off the case. Keep fluids away from the
interior of the printer, as well as from the printer control panel.
WARNING! Before cleaning the printer, turn the printer off by pressing the Power button and
unplugging the power cord from the electrical socket.
Maintain the printhead and cartridges
If you are experiencing problems with printing, you might have a problem with the printhead. You must
perform the procedures in the following sections only when directed to do so for resolving print quality
issues.
Performing the aligning and cleaning procedures unnecessarily can waste ink and shorten the life of the
cartridges.
● Clean the printhead if your printed output is streaked or has any incorrect or missing colors.
Print a printer report
45
There are three stages of cleaning. Each stage lasts about two minutes, uses one sheet of paper,
and uses an increasing amount of ink. After each stage, review the quality of the printed page. You
must only initiate the next phase of cleaning if the print quality is poor.
If print quality still seems poor after you complete all stages of cleaning, try aligning the printhead. If
print quality problems persist after cleaning and aligning, contact HP support. Visit hp.com/support
for more information.
● Align the printhead when the printer status page shows streaking or white lines through any of the
blocks of color, or if you are having print quality issues with your printouts.
The printer automatically aligns the printhead during the initial setup.
Cleaning uses ink, so clean the printhead only when necessary. The cleaning process takes a few
minutes. Some noise might be generated in the process.
Always use the Power button to turn off the printer. Turning the printer off improperly can cause print
quality problems.
To clean or align the printhead from the printer control panel.
1. Load Letter or A4 unused plain white paper into the main tray.
See Load media.
2. On the control panel Home screen, touch Menu.
3. Scroll to Utilities and touch Supplies.
4. Touch Troubleshooting, and then touch Print Quality.
5. Select the desired option, and then follow the on-screen instructions.
You can also do the same from the HP software or the embedded web server (EWS).
See Use HP software or Configure using the embedded web server (EWS).
Restore settings
If you change some settings or disable some functions and want to change them back, you can restore
or reset the settings.
● Restore network settings
If you want to discard the changes you have made to the printer network settings, you can restore
them to the original network settings.
● Reset user settings
If you want to discard the changes you have made to the printer user settings, you can reset the
printer to the default user settings.
● Reset user data
If you want to discard the changes you have made to the printer user data, you can reset the printer
to the original default data.
● Restore all factory defaults
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Chapter 7 Solve a problem
If you want to discard the changes you have made to the printer settings, you can restore all the
printer settings to the original factory default settings.
Complete the following steps to restore settings.
1. On the control panel Home screen, touch Menu.
2. Scroll to Utilities and touch Tools.
3. Touch Maintenance, and then touch Restore Settings.
4. Select the feature and change the desired settings.
HP support
HP online support provides information and utilities that can help you solve common printer problems.
● View video tutorials
Learn how to set up printer and perform common tasks.
● Get troubleshooting assistance
Find information for resolving paper jams, network connection issues, print quality issues, printer
errors, and more.
● Get software and drivers
Download software, drivers, and firmware you need for the printer.
● Ask the community
Join the community forums to find solutions, ask questions, and share tips.
● HP diagnostics solutions
Use HP online tools to detect your printer and find recommended solutions.
Download and run HP Print and Scan Doctor to help diagnose and fix issues automatically.
Contact HP
If you need help from an HP technical support representative to solve a problem.
Visit hp.com/support for more information.
The following contact options are available at no cost for in-warranty customers (HP agent-assisted
support for out-of-warranty customers may require a fee).
● Chat
Chat with an HP support agent or the HP Virtual Assistant online.
● Call
Call an HP support agent.
When contacting HP support, provide the following information:
● Product name (Located on the printer)
HP support
47
● Product number and serial number (located near the cartridge access area)
Register printer
By taking just a few quick minutes to register, you can enjoy quicker service, more efficient support, and
product support alerts.
If you did not register your printer while installing the printer software, you can register anytime on the
register.hp.com website.
Additional warranty options
Extended service plans are available for the printer at additional costs.
Visit hp.com/support, select your country/region and language, then explore the service plan options
available for your printer.
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Chapter 7 Solve a problem
HP EcoSolutions (HP and the Environment)8
HP is committed to helping you optimize your environmental footprint and empowering you to print
responsibly—at home or in the office.
For more detailed information about environmental guidelines that HP follows during the manufacturing
process, see Environmental product stewardship program.
Power management
Use Sleep, Inactivity Shutdown, and Schedule Printer On/Off to conserve electricity.
● Sleep
After initial setup, the printer enters Sleep mode after 5 minutes of inactivity by default.
● Inactivity Shutdown
To conserve power, the printer turns off completely after a default period of inactivity. Press the
Power button to turn on the printer again.
Inactivity Shutdown is disabled when a printer wireless or Wi-Fi Direct capability is turned on or
when a printer with USB or Ethernet network capability establishes a USB or Ethernet network
connection.
● Schedule Printer On/Off
Use this feature to automatically turn the printer on or off at the scheduled time.
For example, you can schedule the printer to turn on at 8 a.m. and turn off at 8 p.m. from Monday to
Friday. In this way, you save energy during the night and weekends.
Follow these steps to change the settings:
1. On the control panel Home screen, touch Menu.
2. Scroll to Utilities and touch Settings.
3. Touch General, and then touch Energy.
4. Select the feature and change the desired settings.
Quiet Mode
This feature slows down printing to reduce overall noise without affecting print quality. By default, this
feature is off. It only works when printing on plain paper. Additionally, this feature is disabled if you are
printing using the best or presentation print quality. To reduce printing noise, turn on this feature. To print
at normal speed, turn this feature off.
NOTE: Quiet Mode is not supported when printing photos or envelopes.
1. On the control panel Home screen, touch Menu.
HP EcoSolutions (HP and the Environment)
49
2. Scroll to Utilities and touch Settings.
3. Touch General, and then touch the toggle button next to Quiet Mode to turn it on or off.
NOTE:
● While the printer is printing or while making a copy, you can turn on or turn off this feature. The
new settings will take effect after the current page has printed.
● You can also set this feature using the embedded web server (EWS).
See Access and use the embedded web server (EWS).
Optimize printing supplies
To optimize printing supplies such as ink and paper, try the following:
● Visit hp.com/recycle to recycle used Original HP ink cartridges through HP Planet Partners.
● Optimize paper usage by printing on both sides of the paper.
● Change the print quality in the printer driver to a draft setting. The draft setting uses less ink.
● Do not clean the printhead unnecessarily. Doing so wastes ink and shortens the life of the
cartridges.
50
Chapter 8 HP EcoSolutions (HP and the Environment)
Technical informationA
The information contained herein is subject to change without notice. Some statements might not be
applicable for your printer or all countries/regions.
Specifications
HP support website provides information about the product specifications including acoustic
information, print resolutions, and system requirements.
Visit hp.com/support for more information.
Environmental specifications
● Operating temperature: 5° to 40° C (41° to 104° F)
● Operating humidity: 15 to 80% RH non-condensing
● Recommended operating conditions: 15° to 32° C (59° to 90° F)
● Recommended relative humidity: 20 to 80% noncondensing
Input tray capacity
● Plain paper sheets (60 to 105 grams per square meter [16 to 28 lb]): Up to 250
● Envelopes: Up to 30
● Index cards: Up to 50
● Photo paper sheets: Up to 50
Output tray capacity
● Plain paper sheets (60 to 105 grams per square meter [16 to 28 lb]): Up to 60
● Envelopes: Up to 10
● Index cards: Up to 30
● Photo paper sheets: Up to 30
Paper size and weights
See HP software for the list of supported paper sizes.
● Plain paper: 60 to 105 grams per square meter (16 to 28 lb)
● Envelopes: 75 to 90 grams per square meter (20 to 24 lb)
● Cards: 163 to 200 grams per square meter (90 to 110 lb)
Technical information
51
● Photo paper: 220 to 300 grams per square meter (60 to 80 lb)
Print specifications
● Print speeds vary according to the complexity of the document and printer model
● Method: drop-on-demand thermal inkjet
● Language: PCL 5, PCL 6, PostScript
● Print resolution:
Visit hp.com/support for a list of supported print resolutions.
● Print margins:
Visit hp.com/support for margin settings of different media.
Power specifications
● Input voltage: 100-240 Vac (+/- 10%)
● Input frequency: 50/60 Hz (+/- 3 Hz)
Cartridge yield
● Visit hp.com/support for more information on estimated cartridge yields.
Regulatory notices
The printer meets product requirements from regulatory agencies in your country/region that the
product is shipping to.
Regulatory Model Number
For regulatory identification purposes, your product is assigned with a Regulatory Model Number. The
regulatory model number should not be confused with the marketing names or product numbers.
FCC statement
The United States Federal Communications Commission (in 47 CFR 15.105) has specified that the
following notice be brought to the attention of users of this product.
This equipment has been tested and found to comply with the limits for a Class B digital device,
pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against
harmful interference in a residential installation. This equipment generates, uses and can radiate radio
frequency energy and, if not installed and used in accordance with the instructions, may cause harmful
interference to radio communications. However, there is no guarantee that interference will not occur
in a particular installation. If this equipment does cause harmful interference to radio or television
reception, which can be determined by turning the equipment off and on, the user is encouraged to try to
correct the interference by one or more of the following measures:
● Reorient or relocate the receiving antenna.
● Increase the separation between the equipment and the receiver.
52
Appendix A Technical information
● Connect the equipment into an outlet on a circuit different from that to which the receiver is
connected.
● Consult the dealer or an experienced radio/TV technician for help.
NOTE: If the product has an Ethernet / LAN port with metallic casing then use of a shielded interface
cable is required to comply with the Class B limits of Part 15 of FCC rules.
Modifications (part 15.21)
Any changes or modifications made to this device that are not expressly approved by HP may void the
user’s authority to operate the equipment.
For further information, contact: Manager of Corporate Product Regulations, HP Inc. 1501 Page Mill Road,
Palo Alto, CA 94304, U.S.A.
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:
(1) this device may not cause harmful interference, and (2) this device must accept any interference
received, including interference that may cause undesired operation.
Notice to users in Korea
해당 무선설비는 운용 중 전파혼신 가능성이 있음으로 인명안전과 관련된 서비스는 할 수 없음.
B급 기기
(가정용 방송통신기자재)
이 기기는 가정용(B급) 전자파적합기기로서 주로 가정에
서 사용하는 것을 목적으로 하며, 모든 지역에서 사용할 수
있습니다.
VCCI (Class B) compliance statement for users in Japan
Power cord instructions
Make sure your power source is adequate for the product voltage rating. The voltage rating is on the
product label. The product uses either 100-240 Vac or 200-240 Vac and 50/60 Hz.
CAUTION: To prevent damage to the product, use only the power cord that is provided with the
product.
Notice to users in Japan about the power cord
製品には、同梱された電源コードをお使い下さい。
同梱された電源コードは、他の製品では使用出来ません。
Noise emission statement for Germany
Geräuschemission
LpA < 70 dB am Arbeitsplatz im Normalbetrieb nach DIN 45635 T. 19
Notice to users in Korea
53
European Union and United Kingdom Regulatory Notice
Products bearing the CE marking and UK marking comply to applicable EU Directives and the equivalent
UK Statutory Instruments and can operate in at least one EU Member State and in United Kingdom.
The full EU and UK Declaration of Conformity can be found at the following website:
hp.eu/certificates
(Search with the product model name or its Regulatory Model Number (RMN), which may be found on the
regulatory label.)
The point of contact for regulatory matters:
For EU: HP REG 23010, 08028 Barcelona, Spain
For UK: HP Inc UK Ltd, Regulatory Enquiries, Earley West, 300 Thames Valley Park Drive, Reading, RG6 1PT
Email: techregshelp@hp.com
Products with wireless functionality
EMF
This product meets international guidelines (ICNIRP) for exposure to radio frequency radiation.
If it incorporates a radio transmitting and receiving device that in normal use, a separation distance of
20 cm ensures that radio frequency exposure levels comply with EU requirements.
Wireless functionality in Europe
For products with 802.11 b/g/n or Bluetooth radio:
● Radio frequency band: 2400-2483.5 MHz, with transmit power of 20 dBm (100 mW) or less.
For products with 802.11 a/b/g/n/ac radio:
● Radio frequency band: 2400-2483.5 MHz, with transmit power of 20 dBm (100 mW) or less.
● Radio frequency band: 5170-5330 MHz, with transmit power of 23 dBm (200 mW) or less.
● Radio frequency band: 5490-5730 MHz, with transmit power of 23 dBm (200 mW) or less.
● Radio frequency band: 5735-5835 MHz, with transmit power of 13.98 dBm (25 mW) or less.
54
Appendix A Technical information
IMPORTANT: IEEE 802.11x wireless LAN with 5.17-5.33 GHz frequency band is restricted for indoor use
only in all countries reflected in the matrix. Using this WLAN application outdoor might lead to
interference issues with existing radio services.
Visual display workplaces statement for Germany
GS-Erklärung (Deutschland)
Das Gerät ist nicht für die Benutzung im unmittelbaren Gesichtsfeld am Bildschirmarbeitsplatz
vorgesehen. Um störende Reflexionen am Bildschirmarbeitsplatz zu vermeiden, darf dieses Produkt
nicht im unmittelbaren Gesichtsfeld platziert werden.
Regulatory information for wireless products
This section contains the following regulatory information pertaining to wireless products:
Exposure to radio frequency radiation
CAUTION: The radiated output power of this device is far below the FCC radio frequency exposure
limits. Nevertheless, the device shall be used in such a manner that the potential for human contact
during normal operation is minimized. This product and any attached external antenna, if supported,
shall be placed in such a manner to minimize the potential for human contact during normal operation. In
order to avoid the possibility of exceeding the FCC radio frequency exposure limits, human proximity to
the antenna shall not be less than 20 cm (8 inches) during normal operation.
Notice to users in Canada (5 GHz)
CAUTION: When using IEEE 802.11a wireless LAN, this product is restricted to indoor use, due to its
operation in the 5.15- to 5.25-GHz frequency range. The Innovation, Science and Economic Development
Canada requires this product to be used indoors for the frequency range of 5.15 GHz to 5.25 GHz to
reduce the potential for harmful interference to co-channel mobile satellite systems. High-power radar is
allocated as the primary user of the 5.25- to 5.35-GHz and 5.65- to 5.85-GHz bands. These radar stations
can cause interference with and/or damage to this device.
ATTENTION: Lors de l'utilisation du réseau local sans fil IEEE 802.11a, ce produit se limite à une
utilisation en intérieur à cause de son fonctionnement sur la plage de fréquences de 5,15 à 5,25 GHz.
Innovation, Science et Développement Economique Canada stipule que ce produit doit être utilisé en
intérieur dans la plage de fréquences de 5,15 à 5,25 GHz afin de réduire le risque d'interférences
éventuellement dangereuses avec les systèmes mobiles par satellite via un canal adjacent. Le radar à
haute puissance est alloué pour une utilisation principale dans une plage de fréquences de 5,25 à 5,35
GHz et de 5,65 à 5,85 GHz. Ces stations radar peuvent provoquer des interférences avec cet appareil et
l'endommager.
Visual display workplaces statement for Germany
55
Notice to users in Taiwan (5 GHz)
應避免影響附近雷達系統之操作。
高增益指向性天線只得應用於固定式點對點系統。
Notice to users in Serbia (5 GHz)
Upotreba ovog uredjaja je ogranicna na zatvorene prostore u slucajevima koriscenja na frekvencijama
od 5150-5350 MHz.
Notice to users in Thailand (5 GHz)
เครื่องวิทยุคมนาคมนี้มีระดับการแผ่คลื่นแม่เหล็กไฟฟ้ าสอดคล้องตามมาตรฐานความปลอดภัยต่อสุขภาพของมนุษย์จากการ
ใช้เครื่องวิทยุคมนาคมที่คณะกรรมการกิจการโทรคมนาคมแห่งชาติประกาศกําหน
This radio communication equipment has the electromagnetic field strength in compliance with the
Safety Standard for the Use of Radio Communication Equipment on Human Health announced by the
National Telecommunications Commission.
Notice to users in Brazil
Este equipamento opera em caráter secundário, isto é, não tem direito à proteção contra interferência
prejudicial, mesmo de estações do mesmo tipo, e não pode causar interferência em sistemas operando
em caráter primário. Este equipamento não tem direito à proteção contra interferência prejudicial e não
pode causar interferência em sistemas devidamente autorizados.
Para obter mais informações, verifique o site da ANATEL anatel.gov.br.
Notice to users in Canada
Under Innovation, Science and Economic Development Canada regulations, this radio transmitter may
only operate using an antenna of a type and maximum (or lesser) gain approved for the transmitter
by Innovation, Science and Economic Development Canada. To reduce potential radio interference to
other users, the antenna type and its gain should be so chosen that the equivalent isotropically radiated
power (e.i.r.p.) is not more than that necessary for successful communication.
This device complies with Innovation, Science and Economic Development Canada licence-exempt
RSS standard(s). Operation is subject to the following two conditions: (1) this device may not cause
interference, and (2) this device must accept any interference, including interference that may cause
undesired operation of the device.
WARNING! Exposure to Radio Frequency Radiation. The radiated output power of this device is below the
Innovation, Science and Economic Development Canada radio frequency exposure limits. Nevertheless,
the device should be used in such a manner that the potential for human contact is minimized during
normal operation.
To avoid the possibility of exceeding the Innovation, Science and Economic Development Canada radio
frequency exposure limits, human proximity to the antennas should not be less than 20 cm (8 inches).
Conformément au Règlement d'Innovation, Science et Développement Economique Canada, cet
émetteur radioélectrique ne peut fonctionner qu'avec une antenne d'un type et d'un gain maximum
(ou moindre) approuvé par Innovation, Science et Développement Economique Canada. Afin de réduire
le brouillage radioélectrique potentiel pour d'autres utilisateurs, le type d'antenne et son gain doivent
être choisis de manière à ce que la puissance isotrope rayonnée équivalente (p.i.r.e.) ne dépasse pas
celle nécessaire à une communication réussie.
56
Appendix A Technical information
Cet appareil est conforme aux normes RSS exemptes de licence d'Innovation, Science et
Développement Economique Canada. Son fonctionnement dépend des deux conditions suivantes : (1)
cet appareil ne doit pas provoquer d'interférences nuisibles et (2) doit accepter toutes les interférences
reçues, y compris des interférences pouvant provoquer un fonctionnement non souhaité de l'appareil.
AVERTISSEMENT relatif à l'exposition aux radiofréquences. La puissance de rayonnement de
cet appareil se trouve sous les limites d'exposition de radiofréquences d'Innovation, Science et
Développement Economique Canada. Néanmoins, cet appareil doit être utilisé de telle sorte qu'il doive
être mis en contact le moins possible avec le corps humain.
Afin d'éviter le dépassement éventuel des limites d'exposition aux radiofréquences d'Innovation,
Science et Développement Economique Canada, il est recommandé de maintenir une distance de plus
de 20 cm entre les antennes et l'utilisateur.
Notice to users in Taiwan Region
取得審驗證明之低功率射頻器材，非經核准，公司、商號或使用者均不得擅自變 更頻率、加大功率或變更
原設計之特性及功能。低功率射頻器材之使用不得影響 飛航安全及干擾合法通信；經發現有干擾現象時，
應立即停用，並改善至無干擾 時方得繼續使用。前述合法通信，指依電信管理法規定作業之無線電通信。
低功 率射頻器材須忍受合法通信或工業、科學及醫療用電波輻射性電機設備之干擾。
Notice to users in Mexico
La operación de este equipo está sujeta a las siguientes dos condiciones: (1) es posible que este equipo
o dispositivo no cause interferencia perjudicial y (2) este equipo o dispositivo debe aceptar cualquier
interferencia, incluyendo la que pueda causar su operación no deseada.
Para saber el modelo de la tarjeta inalámbrica utilizada, revise la etiqueta regulatoria de la impresora.
Notice to users in Japan
この機器は技術基準適合証明又は工事設計認証を受けた無線設備を搭載しています。
Dynamic Security Enabled Printers
This printer is intended to work only with cartridges that have a new or reused HP chip. A reused HP chip
enables the use of reused, remanufactured, and refilled cartridges.
The printer uses dynamic security measures to block cartridges using a non-HP chip. Periodic firmware
updates delivered over the internet will maintain the effectiveness of the dynamic security measures
and block cartridges that previously worked.
Updates can improve, enhance, or extend the printer’s functionality and features, protect against
security threats, and serve other purposes, but these updates can also block cartridges using a non-HP
chip from working in the printer, including cartridges that work today. Unless you are enrolled in certain
HP programs such as Instant Ink or use other services that require automatic online firmware updates,
most HP printers can be configured to receive updates either automatically or with a notification that
allows you to choose whether to update or not. For more information on dynamic security and how to
configure online firmware updates, please go to www.hp.com/learn/ds.
Accessibility
Learn more about our efforts to create accessible products, share your story, or connect with customer
support for accessibility help all at:
hp.com/accessibility
Notice to users in Taiwan Region
57
For more information about the accessibility of your printer, please visit hp.com/support/inkjet/
accessibility
Environmental product stewardship program
HP is committed to providing quality products in an environmentally sound manner. Design for recycling
has been incorporated into this product. The number of materials has been kept to a minimum while
ensuring proper functionality and reliability. Dissimilar materials have been designed to separate easily.
Fasteners and other connections are easy to locate, access, and remove using common tools. High
priority parts have been designed to access quickly for efficient disassembly and repair. For more
information, visit HP's Commitment to the Environment website at:
hp.com/sustainableimpact
HP tips for reducing environmental impact
● Choose from a wide variety of HP papers with FSC
®
or PEFC
TM
certification, which indicates that the
paper pulp came from a reputable and well-managed source.
1
● Conserve resources-look for paper made with recycled content.
● Recycle your Original HP cartridges-it's easy and free with the HP Planet Partners program,
available in 47 countries and territories worldwide.
2
● Save paper by printing on both sides of the page.
● Conserve energy by choosing ENERGY STAR
®
certified HP products.
● Lower your carbon footprint-all HP printers include power management settings that help you
control energy use.
● Discover more ways HP and our customers are reducing environmental impact at HP EcoSolutions.
1
HP papers certified under FSC®C017543 or PEFC™TMPEFC/29-13-198.
2
Program availability varies. Original HP cartridge return and recycling is currently available in more
than 50 countries, territories, and regions in Asia, Europe, and North and South America through the
HP Planet Partners program. For more information, visit: hp.com/recycle.
Eco-Tips
HP is committed to helping customers reduce their environmental footprint. Please visit the HP Eco
Solutions website for more information on HP’s environmental initiatives.
hp.com/sustainableimpact
Paper
This product is suited for the use of recycled paper according to DIN 19309 and EN 12281:2002.
Plastics
Plastic parts over 25 grams are marked according to international standards that enhance the ability to
identify plastics for recycling purposes at the end of product life.
58
Appendix A Technical information
European Union Commission Regulation 1275/2008
For product power data, including the power consumption of the product in networked standby if
all wired network ports are connected and all wireless network ports are activated, please refer to
section P15 ‘Additional Information’ of the product IT ECO Declaration at hp.com/us-en/hp-information/
sustainable-impact/document-reports.html.
Safety data sheets
Safety Data Sheets, product safety and environmental information are available at hp.com/go/ecodata
or on request.
Chemical substances
HP is committed to providing our customers with information about the chemical substances in our
products as needed to comply with legal requirements such as REACH (Regulation EC No 1907/2006 of
the European Parliament and the Council). A chemical information report for this product can be found at:
hp.com/go/reach.
EPEAT
Most HP products are designed to meet EPEAT. EPEAT is a comprehensive environmental rating that
helps identify greener electronics equipment. For more information on EPEAT go to epeat.net.
Click here for information on HP's EPEAT registered products.
SEPA Ecolabel User Information (China)
中国环境标识认证产品用户说明
噪声大于 63.0 dB(A) 的办公设备不宜放置于办公室内，请在独立的隔离区域使用。
如需长时间使用本产品或打印大量文件，请确保在通风良好的房间内使用。
如您需要确认本产品处于零能耗状态，请按下电源关闭按钮，并将插头从电源插座断开。
您可以使用再生纸，以减少资源耗费。
Recycling program
HP offers an increasing number of product return and recycling programs in many countries/regions,
and partners with some of the largest electronic recycling centers throughout the world. HP conserves
resources by reselling some of its most popular products. For more information regarding recycling of
HP products, please visit: hp.com/recycle
HP inkjet supplies recycling program
HP is committed to protecting the environment. The HP Inkjet Supplies Recycling Program is available in
many countries/regions, and lets you recycle used print cartridges and ink cartridges free of charge. For
more information, go to the following website: hp.com/recycle
European Union Commission Regulation 1275/2008
59
Battery disposal in Taiwan
California Perchlorate Material Notice
Perchlorate material - special handling may apply. See: dtsc.ca.gov/hazardouswaste/perchlorate
This product's real-time clock battery or coin cell battery may contain perchlorate and may require
special handling when recycled or disposed of in California.
European Union Battery Directive
This product contains a battery that is used to maintain data integrity of real time clock or product
settings and is designed to last the life of the product. Any attempt to service or replace this battery
should be performed by a qualified service technician.
Battery notice for Brazil
A bateria deste equipamento nao foi projetada para ser removida pelo cliente.
Power consumption
HP printing and imaging equipment marked with the ENERGY STAR® logo is certified by the U.S.
Environmental Protection Agency. The following mark will appear on ENERGY STAR certified imaging
products:
Additional ENERGY STAR certified imaging product model information is listed at: hp.com/go/energystar
China Energy Label for Printer, Fax and Copier
复印机、打印机和传真机能源效率标识实施规则
60
Appendix A Technical information
依据“复印机、打印机和传真机能源效率标识实施规则”，该打印机具有中国能效标识。标识上显示的能效
等级和操作模式值根据“复印机、打印机和传真机能效限定值及能效等级”标准（“GB 21521”）来确定和计
算。
1. 能效等级
产品能效等级分 3 级，其中 1 级能效最高。能效限定值根据产品类型和打印速度由标准确定。能效等
级则根据基本功耗水平以及网络接口和内存等附加组件和功能的功率因子之和来计算。
2. 能效信息
喷墨打印机
● 操作模式功率
睡眠状态的能耗按照 GB 21521 的标准来衡量和计算。该数据以瓦特 (W) 表示。
● 待机功率
待机状态是产品连接到电网电源上功率最低的状态。该状态可以延续无限长时间，且使用者无法
改变此状态下产品的功率。对于“成像设备”产品，“待机”状态通常相当于“关闭”状态，但也可能相
当于“准备”状态或者“睡眠”状态。该数据以瓦特 (W) 表示。
● 睡眠状态预设延迟时间
出厂前由制造商设置的时间决定了该产品在完成主功能后进入低耗模式（例如睡眠、自动关机）
的时间。该数据以分钟表示。
● 附加功能功率因子之和
网络接口和内存等附加功能的功率因子之和。该数据以瓦特 (W) 表示。
标识上显示的能耗数据是根据典型配置测量得出的数据，此类配置包含登记备案的打印机依据复印机、
打印机和传真机能源效率标识实施规则所选的所有配置。因此，该特定产品型号的实际能耗可能与标识
上显示的数据有所不同。
要了解规范的更多详情，请参考最新版的 GB 21521 标准。
Disposal of waste equipment by users
This symbol means do not dispose of your product with your other household waste. Instead, you should
protect human health and the environment by handing over your waste equipment to a designated
collection point for the recycling of waste electrical and electronic equipment. For more information,
please contact your household waste disposal service, or go to hp.com/recycle.
Disposal of waste equipment by users
61
Waste disposal for Brazil
Este produto eletrônico e seus componentes não devem ser descartados no lixo comum, pois embora
estejam em conformidade com padrões mundiais de restrição a substâncias nocivas, podem conter,
ainda que em quantidades mínimas, substâncias impactantes ao meio ambiente. Ao final da vida útil
deste produto, o usuário deverá entregá-lo à HP. A não observância dessa orientação sujeitará o
infrator às sanções previstas em lei.
Após o uso, as pilhas e/ou baterias dos produtos HP deverão ser entregues ao estabelecimento
comercial ou rede de assistência técnica autorizada pela HP.
Para maiores informações, inclusive sobre os pontos de recebimento, acesse:
hp.com.br/reciclar
62
Appendix A Technical information
The Table of Hazardous Substances/Elements and their Content (China)
产品中有害物质或元素的名称及含量
根据中国《电器电子产品有害物质限制使用管理办法》
Table A-1 The Table of Hazardous Substances/Elements and their Content (China)
部件名称
有害物质
铅
(Pb)
汞
(Hg)
镉
(Cd)
六价铬
(Cr(VI))
多溴联苯
(PBB)
多溴二苯醚
(PBDE)
外壳和托盘 ◯ ◯ ◯ ◯ ◯ ◯
电线 ◯ ◯ ◯ ◯ ◯ ◯
印刷电路板 X ◯ ◯ ◯ ◯ ◯
打印系统 X ◯ ◯ ◯ ◯ ◯
显示器 X ◯ ◯ ◯ ◯ ◯
喷墨打印机墨盒 ◯ ◯ ◯ ◯ ◯ ◯
驱动光盘 X ◯ ◯ ◯ ◯ ◯
扫描仪 X ◯ ◯ ◯ ◯ ◯
网络配件 X ◯ ◯ ◯ ◯ ◯
电池板 X ◯ ◯ ◯ ◯ ◯
自动双面打印系统 ◯ ◯ ◯ ◯ ◯ ◯
外部电源 X ◯ ◯ ◯ ◯ ◯
本表格依据 SJ/T 11364 的规定编制。
◯：表示该有害物质在该部件所有均质材料中的含量均在 GB/T 26572 规定的限量要求以下。
X：表示该有害物质至少在该部件的某一均质材料中的含量超出 GB/T 26572 规定的限量要求。
此表中所有名称中含 “X” 的部件均符合中国 RoHS 达标管理目录限用物质应用例外清单的豁免。
此表中所有名称中含 “X” 的部件均符合欧盟 RoHS 立法。
注：环保使用期限的参考标识取决于产品正常工作的温度和湿度等条件。
Regulation on the Control of Waste Electrical and Electronic Equipment (Turkey)
Türkiye Cumhuriyeti: AEEE Yönetmeliğine uygundur
Restriction of hazardous substance (India)
This product, as well as its related consumables and spares, complies with the reduction in hazardous
substances provisions of the "India E-waste (Management and Handling) Rule 2016." It does not contain
lead, mercury, hexavalent chromium, polybrominated biphenyls or polybrominated diphenyl ethers in
concentrations exceeding 0.1 weight % and 0.01 weight % for cadmium, except for where allowed
pursuant to the exemptions set in Schedule 2 of the Rule.
The Table of Hazardous Substances/Elements and their Content (China)
63
Declaration of the Presence Condition of the Restricted Substances Marking
(Taiwan Region)
限用物質含有情況標示聲明書
Taiwan Declaration of the Presence Condition of the Restricted Substances Marking
若要存取產品的最新使用指南或手冊，請前往 hp.com/support。選取搜尋您的產品，然後依照 畫 面上的
指示繼續執行。
To access the latest user guides or manuals for your product, go to hp.com/support. Select Find your
product, and then follow the on-screen instructions
64
Appendix A Technical information
