SJB1257HSC
SJB1257HSC
March 27, 2023
CUSTOMER ASSISTANCE
CANADA ONLY
To aid in answering questions if you call for service or for reporting loss or theft,
please use the space below to record the model and serial number located on the
back side of the unit.
Model Number:
Serial Number:
Date of Purchase:
Dealer Name:
Address:
City:
Province:
Postal Code:
Telephone:
PRODUCT SUPPORT
If you have questions about the setup or operation of your product, please refer to
the corresponding section within this manual.
Additionally, visit www.sharp.ca to access exclusive content about your product
including:
Find a Dealer
Find Service Locations
Downloads including the Installation Guide, Spec Sheet, and Owner’s Manual
CONTACT US
If at any time you have questions or comments concerning your SHARP product,
please contact the SHARP Customer Assistance Center. We are available to
assist you through multiple contact methods for your convenience:
CALL US
CA 866-437-4277
Mon-Fri: 8am-5pm EST
(except statutory holidays)
EMAIL
Available 24/7
See the Contact Us
section on our site.
SUPPORT SITE
Product Downloads,
Service Locator, Where
to Buy, Toner Recycling
Program and more.
SHARP.
CANADA CONSUMER LIMITED WARRANTY
Congratulations on your purchase!
Sharp Electronics of Canada Ltd. ("Sharp") warrants to the first purchaser for this Sharp brand product ("Product"), when shipped
in its original container and sold or distributed in Canada
by
Sharp or by an authorized Sharp dealer, and Product was not sold "as
is" or "sales final" that the Product will during the applicable warranty period, be free from defects in material and workmanship,
and will within
the
applicable warranty period, either repair the defective Product or provide the first purchaser a replacement of
the
defective Product.
This warranty does not apply to any appearance items of
the
product nor to the additional
excluded
item(s) set forth below nor to any
product the exterior of which has been damaged or defaced, which has been subjected to improper voltage or other misuse, abnormal
service or handling, which has been altered or modified in design or construction, or if the serial number or model number affixed to
Product has been removed, defaced, changed, altered or tampered with.
How to get service: Should this Sharp product fail to operate during the warranty period, warranty service is provided by an Authorized
Sharp Service Centre or an Authorized Sharp Servicing Dealer. In home warranty service will be carried out to locations accessible
by on-road service vehicle and within 50 km of an authorized Sharp service centre. The servicer may if necessary take the unit for
repair at
the
servicer's facility. No
other
person (including any Sharp dealer or service centre) is authorized to extend, enlarge or
transfer this warranty on behalf of Sharp.
The express warranties in this limited warranty are, except for consumer purchasers domiciled in Quebec, in lieu of and,
except
to the
extent prohibited by applicable law, Sharp disclaims all other warranties and conditions, express or implied, whether arising by law,
statute, by course of dealing or usage of trade, including, without limitation, implied warranties or conditions of merchantability and/or
quality, fitness for a particular use or purpose, and/or non-infringement. Limitations (not applicable to consumer purchasers domiciled
in Quebec to the extent prohibited under Quebec law): (a) Sharp shall not be liable for any incidental, special, consequential, economic,
exemplary or indirect damages of any kind or nature (including lost profits or damages for loss of time or loss of use or loss of data)
arising from or in any connection with the use or performance of a Product or a failure of a Product,
even
if Sharp is aware of or has
been advised of the possibility of such damages; (b) the remedies described in this limited warranty constitute complete fulfillment
of all obligations and responsibilities of Sharp
to
the purchaser with respect
to the
Product and shall constitute full satisfaction
of
all
claims, whether based on contract, negligence, strict liability or otherwise. Some provinces may not allow the exclusion or limitation
of certain damages, or limits on the duration or voiding of implied warranties or conditions; in such provinces, the exclusions and
limits herein may not apply. This limited warranty is, except for consumer purchasers domiciled in Quebec, governed by the laws of
the
Province in Canada in which the purchaser has purchased the Product. For consumer purchasers domiciled in Quebec this limited
warranty is governed by the laws of Quebec.
Your product model number &
description
Warranty
period
for
this product:
Additional item(s) excluded from
warranty coverage (if any):
To obtain the name and address of the nearest Authorized Sharp Service Centre or Dealer, please contact:
SHARP ELECTRONICS OF CANADA LTD
335 Britannia Road East
Mississauga, Ontario L4Z 1W9
1-866-437-4277
Website: www.sharp.ca
SAVE THE PROOF OF PURCHASE AS IT IS NEEDED SHOULD YOUR APPLIANCE EVER REQUIRE
WARRANTY SERVICE.
THIS LIMITED WARRANTY IS VALID ONLY IN CANADA
4
E
SJB1257HSC, Refrigerator/Freezer
One (1) year parts and labor, including in-home service.
Five (5) years Parts ONLY, for sealed system (condenser, dryer, connecting tube and
evaporator) and compressor.
• Commercial, non-residential, or use inconsistent with published installation and product
operational instructions.
• Light bulbs.
• Any food or medicine loss
due
to refrigerator
or freezer product failures.
• In home instruction on how to use your product.
DAILY USE
• Tips: When you choose "CHILLER" function, it is
recommended to
set
the refrigerator temperature below 39
°
F
and preserved lead-time
no
more than 3 days, in order to keep
the best freshness.
ERROR CODES
If there is
fault,
the display will show ERROR codes.
ERROR
AREAS WITH FAULT
CODES
E0
Signal
transmission between control board
and
main board. Probably defects of harness
(wire
and
connectors), main board or control board
El Temperature sensor of fridge compartment
E2 Temperature sensor of freezer compartment
E3 Defrost temperature sensor in freezer
compartment
E4 Fan motor in evaporator room of freezer
comportment
E5 Defrost heater or the fuse connected with heater
When ERROR codes appear, call 1-866-437-4277.
14
FIRST USE
CLEANING THE INTERIOR
Before using the appliance for the first time, wash the interior
and all internal accessories with lukewarm water and some
neutral soap to remove the typical smell of brand new
product,
then
dry
thoroughly.
IMPORTANT!
Do
not use detergents or abrasive powders,
these will
damage
the
finish.
CLEANING
For hygienic reasons the appliance interior, including interior
accessories, should be cleaned
regularly.
The appliance may not be connected to the mains during
cleaning. Danger of electrical shock! Before cleaning, switch
the appliance off and disconnect the power supply or switch
off or turn out the
circuit
breaker or fuse.
Never clean the appliance with a steam cleaner. Moisture could
accumulate in electrical components, danger of electrical
shock! Hot vapors can lead to the damage of plastic parts.
The
appliance
must be dry before
it
is placed back into service.
IMPORTANT! Ethereal oils and organic solvents can damage
plastic parts, e.g. lemon juice or the juice from orange peel,
butyric acid, cleanser that contain acetic acid.
•
Do not allow such substance to come into contact with
the
appliance
parts.
•
Do not use any abrasive
cleaners.
• Remove the food from the freezer. Store them in a cool place,
well
covered.
• Switch the appliance off and unplug or switch off or turn out
the circuit
breaker of fuse.
• Clean the appliance and the interior accessories with cloth
and lukewarm water. After cleaning, wipe with
fresh
water
and rub dry.
•
After everything is dry, place appliance back
into
service.
REPLACE THE LAMP
The internal light is a LED type. To replace the lamp,
contact 1-866-437-4277.
CARE AND CLEANING
15
TROUBLE SHOOTING
Before troubleshooting, disconnect the power supply. Only
a
qualified electrician of competent person must do the trouble shooting
that is not in this manual.
IMPORTANT! There are some sounds during normal use (compressor, refrigerant circulation).
PROBLEM POSSIBLE CAUSE SOLUTION
AC Cord is not
plugged in
or is
loose
Insert AC
Cord
Appliance does not work
Fuse has blown or is defective Check fuse, replace if necessary
Electrical Outlet is defective Electrical
outlet or
circuit breaker malfunctions
are to be corrected by an electrician
Appliance freezes or cools Temperature is set too cold or the appliance runs Refer to the Temperature Setting section
too much
at
FREEZE BOOST modes
Temperature is not properly adjusted Refer to the Temperature Setting section
The food is not frozen enough
A large quantity of warm food was placed in the Turn the temperature regulation to colder setting
appliance within the last 24 hours temporarily
The appliance is near
a
heat source Refer
to
the Installation Location section
Heavy build up of frost on the Door seal in not airtight Carefully warm the leaking section of the door
door seal seal with a hair dryer (on a cool setting). At the
same time, shape the warmed door seal by hand
such
that it sits correctly.
Appliance is not level
Re-adjust the feet
The
appliance is
touching
the
wall or other objects Move the appliance
slightly
Unusual noise
A component, e.g. a pipe on the rear of the If necessary, carefully bend the component out
appliance is touching
another
part of the appliance of the way
or
the
wall
Side panel is hot Condenser is inside the panel It's normal
If the malfunction shows again, contact the Sharp customer support (1-866-437-4277) to
dispatch
a service technician.
Please record your model number
and
serial number below.
Model
number
_____________________
Serial
number
______________________
SHARP
SHARP ELECTRONICS OF CANADA LTD. • 335 Britannia Road East • Mississauga, Ontario L4Z 1W9 • Canada
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