Wireless Soundbar
Owner’s Manual
S20A
2412_Rev01
www.lg.com
Copyright © 2025 LG Electronics Inc.
All Rights Reserved.
Please read this manual carefully
before operating your set and retain
it for future reference.
2
Soundbar Quick Guide
Installing and using the Product
a Connect the soundbar to your TV via an HDMI cable.
HDMI IN
(ARC)
HDMI IN
a
b
D
A
HDMI OUT
C
1
2
3
B
A Soundbar
B Remote Control Receiver
C Status LED (ABC)
D External Device - (Blu-ray player, game console, etc.)
Soundbar Quick Guide
3
b If you are using an external device (ex. Set-top box, Blu-ray player, game console, etc.), connect it to
the TV via an HDMI cable.
c Connect to power and then press the Power
button to turn on the soundbar. ([ See "Connecting
the Product" on page 5.)
d Connecting the product to your smartphone via Bluetooth
([ See “Connecting via Bluetooth” on page 24.)
A Tap the Settings button on your smartphone and select Bluetooth. Turn on the Bluetooth
function. ( Off > On)
B Press the Bluetooth pair
button. After a moment, LED1 and LED2 blink white.
C Find and select the product on your smartphone. The product should appear as “LG S20A(XX)”.
D When the product is connected to your smartphone via Bluetooth, LED1 and LED2 light up white.
e Connecting to the LG ThinQ app ([ See “Connecting with
the product via LG ThinQ app” on page 27.)
A Install the LG ThinQ app on Google Play or the App Store.
B Run the LG ThinQ app and follow the instructions.
C The product will connect to your smartphone and you can control the product with LG ThinQ app.
4
Table of Contents
Soundbar Quick Guide
2 Installing and using the Product
Installation
5 Connecting the Product
Exploring the Product
6 Front
11 Back
12 Exploring Remote Control
Various settings for
convenience
15 Convenient functions
16 How to change the settings
17 Sound tuning
18 Voice feedback function
Connecting to the TV
19 Connecting via Bluetooth
20 Connecting with an HDMI Cable
Connecting to an External
Device
22 Connecting with an HDMI Cable
Using the Product as an Audio
System
24 Connecting via Bluetooth
27 Connecting with the product via LG ThinQ
app
27 Installing the LG ThinQ app and registering
the product
29 Connecting to a USB Storage Device
Safety Precautions
32 Safety and Regulatory
35 Prevention of product misuse
Before Reporting Product
Malfunction
39 Troubleshooting
Appendix
42 Specifications
43 Registered Trademarks and Licenses
44 Open Source Software Notice Information
45 Handling the Product
5
Installation
Connecting the Product
Connecting to power
a Plug the power cable into the soundbar.
b Plug the power cable connected to the soundbar into an outlet.
c Press the Power
button on the soundbar to turn it on.
b
a
Installation
6
Exploring the Product
Front
1
2
3
a
Power
This turns the product on/off.
Function
Press the button repeatedly to select the desired function or input mode.
• HDMI ARC: Connects the product to a TV that supports an ARC.
• Bluetooth: Connects the product via Bluetooth
• USB: Connects the product to a USB storage device
Volume
Adjusts the sound volume.
Bluetooth pair
It allows you to pair your Bluetooth device such as a smartphone to this product within three
minutes. ([ See “Connecting via Bluetooth” on page 24.)
b
Remote Control Receiver
This receives wireless signals from the remote control.
c
Status LED
Options such as input mode and volume light up. ([ See “Status LED” on page 8.)
• The status LED can be controlled as auto, off, and on. ([ See “Display” on page 15.)
Exploring the Product
7
Note
• To reduce power consumption, the product will automatically turn off after 15 minutes of no input
signal from an external device.
8
Status LED
On (White, Orange, Purple, Green, Yellow, Red)
Off
Blink
Power on / Power off
1
2
3
LED1 blinks red.
Volume control
1
1
1
2
2
2
3
3
3
• Volume up: The LEDs get brighter and light up one by one.
• Volume down: The LEDs get darker and turn off one by one.
• The volume reaches maximum, all LEDs blink red.
• The volume reaches minimum, all LEDs turns off.
• If you press VOL (Volume)
button even when the level has
reached the maximum or minimum, the current function LED will
blink 3 times.
• The LED color changes according to the volume level.
• 1-33: Green
• 34-66: Yellow
• 67-99: Red
Mute
1
2
3
All LEDs blink orange.
9
Function
1
2
3
HDMI ARC
LED1 lights up white.
1
2
3
Bluetooth ready
LED1 and LED2 blink white.
1
2
3
Bluetooth
LED1 and LED2 light up white.
1
2
3
USB
LED1 lights up purple.
10
The other button inputs
1
2
3
LED2 blinks red once when you press the button: Sound Effects (AI
SOUND PRO , CINEMA , STANDARD , GAME ), Up/Down /
Left/Right, Play/Pause
11
Back
a
AC IN
Plug in the power cord.
b HDMI™ d TV (ARC)
Plug in an HDMI cable to connect the TV to the product.
c
USB port
Plug in a USB storage device to play music with the product.
12
Exploring Remote Control
You can use the remote to control all functions of the product, from turning the power on/off to enabling
cinematic sound.
h
a
b
c
d
e
f
k
j
i
l
m
g
Replacement of Battery
AAA (R03)
AAA (R03)
Use AAA 1.5V batteries. Replace the two batteries by inserting them into the remote control in
accordance with the directions indicated.
A Open the battery cover on the back of the remote control.
B Insert the batteries with the + and – ends corresponding to the markings.
C Close the battery cover.
Risk of fire or explosion if the battery is replaced by an incorrect type.
a
Power
Turns the product on/off.
b
VOL (Volume)
Adjusts the sound volume.
c
Bluetooth pair
It allows you to pair your Bluetooth device such as a smartphone to this product within three
minutes. ([ See “Connecting via Bluetooth” on page 24.)
13
d
Mute
This turns off the sound from the product.
e
AI Sound Pro
Artificial intelligence selects the optimal sound settings to suit your content.
f
Up/Down/Left/Right
These buttons are used to adjust the settings of the convenient functions.
Left/Right: To play the previous song, press Left button. To play the next song, press Right
button.
g
Play/Pause
To play or pause a song, press this button.
• When listening to music on a USB storage device, you can select the play mode by pressing this
button for 3 seconds or longer, then press the button repeatedly to select the desired Repeat
option.
• REPEAT ONE: Plays the current file repeatedly
• REPEAT FOLDER: Only plays the files in the folder on a loop
• REPEAT ALL: Plays all files on a loop
• REPEAT SHUFFLE: Plays a random file until all files are played, then ends playback
• REPEAT OFF: Plays the files in order, then ends playback
h
Cinema
Play content with expanded sound similar to a movie theater.
i
Function
Press the button repeatedly to select the desired input mode or function.
j
Settings
It allows you to adjust the settings of this product: AUTO POWER, NIGHT TIME, DISPLAY. Press
Settings button and select the setting by using Left/Right button before you press the
Up/ Down button to turn on/off the setting.
• AUTO POWER: When the TV or an external device is turned on or off, the product will also
turn on or off automatically. It is available only when the product is connected to the TV via
Bluetooth. ([ See “Auto Power” on page 15.)
• NIGHT TIME: This reduces the general sound volume, but raises the volume of soft and delicate
sounds. This is useful when enjoying music or a movie late at night. ([ See “Night Time” on
page 15.)
• DISPLAY: The status LED can be controlled as auto, off, and on. ([ See “Display” on page
15.)
14
k
Sound Tuning
This adjusts the sound tone of the soundbar. Press the Sound Tuning button and then
Left/ Right button to select the desired tone before you press the Up/Down button to increase/
decrease the tone.
• Treble: -6 ~ 6
• Mid: -6 ~ 6
• Bass: -6 ~ 6
l
Standard
You can enjoy optimized sound.
m
Game
Optimized sound for playing games.
15
Various settings for convenience
Convenient functions
Auto Power
This function automatically turns the product on or off when the TV or external device is turned on or off.
When the connected device is turned on, the product turns on automatically and selects a function
according to the input signal.
Night Time
This reduces the general sound volume, but raises the volume of soft and delicate sounds. This is useful
when enjoying music or a movie late at night.
Display
The status LED can be controlled as auto, off, and on.
Option LED Status
Auto Dimmed after 20 seconds of button input.
Off Turned off after 20 seconds of button input.
On Always on
How to deactivate the wireless network connection(s).
Set up the Auto power function to off by the app and turn off the product.
Various settings for convenience
16
How to change the settings
a Press Settings button. The product enters the setting mode and LED2 blinks white.
1
2
3
b While the LED2 is blinking, press Left/Right button to choose the setting you want.
1
2
3
c While the LED2 is blinking, press Up/Down button. If the setting is on or auto, LED1 blinks white. If
the setting is off, LED3 blinks white.
1
2
3
(On/Auto)
1
2
3
(Off)
17
Sound tuning
You can adjust the sound tone.
a Press Sound Tuning
button. The product enters the setting mode and displays the current level of
the product.
b Press Left/Right button to choose the sound tone you want to adjust.
c Press Up/Down button to adjust the sound level.
Treble, Mid, Bass (-6 ~ 6)
3
2
1
-6
3
2
1
-5
3
2
1
-4
3
2
1
-3
3
2
1
-2
3
2
1
-1
1
2
3
0
3
2
1
1
3
2
1
2
3
2
1
3
3
2
1
4
3
2
1
5
3
2
1
6
Note
• If you press Up/Down button even when the level has reached the maximum or minimum, the current
function LED will blink 3 times.
18
Voice feedback function
When you select a function or sound, the current status of the product is guided by voice. (English voice
only)
You can turn this function on and off within the app only.
Note
• Voice feedback and soundbar volume level work together from 5 to 13. However the voice feedback
level cannot be adjusted below 5 or above 13.
• During voice feedback, all sounds except for voice feedback becomes low temporarily.
• Regardless of setting this function, you can hear voice feedback for the settings, and sound tuning.
19
Connecting to the TV
Connecting via Bluetooth
Bluetooth is a technology that wirelessly connects electronic products around you.
Connect the product to a TV via Bluetooth and enjoy your TV audio in high quality.
Watching TV after connecting it wirelessly
a Press the Bluetooth pair button. After a moment, LED1 and LED2 blink white.
b Press the Settings button on the TV remote control and enter the [Speaker] menu to set the output
speaker to [Bluetooth].
c Find and select “LG S20A(XX)”.
d When the product is connected to the TV via Bluetooth, LED1 and LED2 light up white.
1
2
3
1
2
3
Connecting to the TV
20
Connecting with an HDMI Cable
You can transmit TV audio to the product by connecting the TV to the product with an HDMI cable. Add a
variety of 3D effects to the original audio to fill the room with a deep, rich sound.
Watching TV after connecting with an HDMI cable
a Using the HDMI cable, connect the HDMI™ d TV (ARC) terminal on the back of the product to the
HDMI IN (ARC) terminal on the TV as shown in the picture.
b Press the Function button repeatedly until LED1 lights up white.
1
2
3
c Press the Settings button on the TV remote control to enter the [Speaker] menu and set the output
speaker to [HDMI ARC]. Settings and menu items may vary depending on the TV manufacturer.
Note
• Make sure that your TV supports the ARC function before you press the Setting button on the TV
remote control and turn on ARC. For more information on how to set the function, refer to the TV user
manual as it may differ depending on the TV.
• Use a certified cable with the HDMI logo.
21
SIMPLINK
• SIMPLINK refers to the HDMI-CEC function that allows you to use a single TV remote control to easily
operate an audio device or player connected to an LG TV via HDMI.
- Functions controllable with a SIMPLINK-compatible LG TV remote control: Power on/off, volume
control, mute on/off, etc.
• For more information on how to set up SIMPLINK, consult your LG TV’s user manual.
Note
• The SIMPLINK function may not work properly depending on the status of the product or other
connected devices.
- HDMI-CEC features by TV manufacturer: LG SIMPLINK, Sony BRAVIA Sync/Link, Philips EasyLink,
Samsung Anynet+, etc.
22
Connecting to an External Device
Connecting with an HDMI Cable
Connect the TV and external device (game console, DVD player, etc.) with an HDMI cable and enjoy a deep
and rich sound.
Connecting an external device via HDMI
a Connect an external device such as a Set-top box, DVD or Blu-ray player. Following the picture below,
connect the HDMI OUT terminal of the device to the HDMI IN terminal on the TV.
b Using the HDMI cable, connect the HDMI™ d TV (ARC) terminal on the back of the product to the
HDMI IN (ARC) terminal on the TV.
Connecting to an External Device
23
c Press the Function
button repeatedly until LED1 lights up white.
1
2
3
d When the external device is properly connected to the product, you can listen to the sound of the
device.
Note
• Please check the audio output settings in the Settings menu of your external device (ex. Blu-ray player
or TV). The audio output should be set to [No encoding], [Bitstream], [Auto], or [Pass through]. For
more information on how to set the output, please refer to your external device’s user manual.
• Use a certified cable with the HDMI logo.
24
Using the Product as an Audio
System
Connecting via Bluetooth
You can play music files stored on a Bluetooth device, or run music apps to enjoy the music with this
product.
Please check the following first.
Steps to connect the device to the product may vary depending on the Bluetooth device type and
model. For more information on how to connect the device, please refer to your external device’s
user manual.
Select the [Bluetooth] from your smartphone's Settings menu.
Settings menu items may vary depending on your smartphone manufacturer and model.
a Turn on the product.
b Press the Bluetooth pair
button. After a moment, LED1 and LED2 blink white.
1
2
3
c Tap the Settings ( / ) button on your smartphone and select Bluetooth.
(Android Phone)
Using the Product as an Audio System
25
(iPhone)
d Turn on the Bluetooth function. ( Off > On)
e You will see a list of connectable devices on your smartphone. Find and tap “LG S20A(XX)”.
LG S20A(XX)
Bluetooth devices
LG Smart Phone
Bluetooth devices
On
AVAILABLE DEVICES
Bluetooth
LG S20A(XX)
Bluetooth devices
LG Smart Phone
Bluetooth devices
On
AVAILABLE DEVICES
f When the product is connected to the smartphone via Bluetooth, LED1 and LED2 light up white.
g If you cannot find the product “LG S20A(XX)”, tap the Refresh
button at the top right of the
screen on the Android smartphone or turn the Bluetooth off and turn it on again on iPhone.
Bluetooth
Speaker
Bluetooth devices
LG Smart Phone
Bluetooth devices
On
AVAILABLE DEVICES
(Android Phone)
Not Connected
LG Speaeker1
Not Connected
Not Connected
Not Connected
Settings
LG Speaeker2
LG Speaeker3
LG Speaeker4
MY DEVICES
Now discoverable as “iPhone”
Bluetooth
Bluetooth
(iPhone)
26
h Run a Music app and listen to music on the smartphone.
Note
• The closer the Bluetooth device is to the product, the better your connection.
• If you pressed the Bluetooth pair
button of the product and selected the “Bluetooth” option, but
could not connect to the Bluetooth device, LED1 and LED2 blink white for 3 minutes. Check the status
of the Bluetooth device.
• When using Bluetooth, you should adjust the volume level to an appropriate level.
• XX is the last 2 digits of the MAC address of the product. For example, if the MAC address is
9C:02:98:4A:F7:08, it will be displayed as “LG S20A(08)”.
27
Connecting with the product via LG ThinQ app
Please use the LG ThinQ app to run various functions of the product conveniently.
Please check the following first.
• The LG ThinQ app is available in the versions listed below.
- Android™ OS: Version 9.0 or higher
- iOS OS: Version 15.0 or higher
- Minimum supported versions for each OS may change later.
Installing the LG ThinQ app and registering the product
Product without the QR code
a Go to the Google Play or the App Store on your smartphone and search for the LG ThinQ app to
install it.
b Run the LG ThinQ app and log in to the app with your account. If you don't have an account, you can
also create a new one.
c Press the add (o) button and follow the instructions on the LG ThinQ app to register your product.
Product with the QR code
Scan the QR code on the bottom of the product with your smartphone camera or a QR code scan app.
28
Note
• Please note that the QR code may not be available at the time of purchase.
• The QR code attachment location may differ depending on the product.
• Settings menu items may vary depending on the smartphone manufacturer and OS.
• Google, Android and Google Play are trademarks of Google LLC.
29
Connecting to a USB Storage Device
Enjoy high-quality sound by connecting a USB storage device containing music files to the product.
Connecting the product to a USB storage device
a Plug the USB storage device into the USB port on the back of the product.
• The product cannot play any devices connected via a USB storage device hub or a USB storage
device cable.
• The product cannot be connected to any USB storage device, USB type MP3 player, or card reader
that requires a separate device driver to be installed.
b Press the Function button repeatedly until LED1 lights up purple.
1
2
3
30
c Press the Play/Pause
button on the remote control to enjoy the music.
1
2
3
(Pause)
1
2
3
(Play)
31
Note
• It is recommended that you purchase a separate USB extension cable to make it easier to plug in and
out USB storage devices.
• USB devices with a large storage volume may take several minutes to browse through files.
• LG Electronics is not responsible for any data loss. Please always back up the data on your USB storage
device to minimize damage caused by data loss.
• Only FAT16/FAT32/NTFS formats are supported. exFAT format is not supported.
• Use the USB port of this product only for playing a media file. You cannot charge external devices with
the USB port.
USB storage devices supported
• MP3 player
• Flash MP3 player
• USB flash device
• USB 2.0
This product may not recognize some USB storage devices.
Playable file specifications
File extension Sampling frequency / Bitrate
MP3 32 kHz - 48 kHz / 8 kbps - 320 kbps
File extension Sampling frequency
FLAC (16 bit/24 bit) 32 kHz, 44.1 kHz, 48 kHz, 88.2 kHz, 96 kHz, 176.4 kHz, 192 kHz
WAV (16 bit/24 bit) 32 kHz, 44.1 kHz, 48 kHz, 88.2 kHz, 96 kHz, 176.4 kHz, 192 kHz
• Number of playable files: Up to 2,000
• Maximum number of directories: Up to 200
• This product cannot play files protected by DRM (Digital Rights Management).
• This product cannot play video files from a USB storage device.
32
Safety Precautions
Safety and Regulatory
CAUTION: TO REDUCE THE RISK OF ELECTRIC SHOCK DO NOT REMOVE COVER (OR BACK). NO USER-
SERVICEABLE PARTS INSIDE. REFER SERVICING TO QUALIFIED SERVICE PERSONNEL.
This lightning flash with arrowhead symbol within an equilateral triangle is intended
to alert the user to the presence of uninsulated dangerous voltage within the
product’s enclosure that may be of sufficient magnitude to constitute a risk of
electric shock to persons.
The exclamation point within an equilateral triangle is intended to alert the user to
the presence of important operating and maintenance (servicing) instructions in the
literature accompanying the product.
WARNING:
• TO PREVENT FIRE OR ELECTRIC SHOCK HAZARD, DO NOT EXPOSE THIS PRODUCT TO RAIN OR
MOISTURE.
• Do not install this equipment in a confined space such as a book case or similar unit.
CAUTION:
• Do not use high voltage products around this product. (ex. Electrical swatter) This product may
malfunction due to electrical shock.
• No naked flame sources, such as lighted candles, should be placed on the apparatus.
• Do not block any ventilation openings. Install in accordance with the manufacturer’s instructions. Slots
and openings in the cabinet are provided for ventilation and to ensure reliable operation of the product
and to protect it from over heating. The openings should never be blocked by placing the product on
a bed, sofa, rug or other similar surface. This product shall not be placed in a built-in installation such
as a bookcase or rack unless proper ventilation is provided or the manufacturer’s instruction has been
adhered to.
• The apparatus should not be exposed to water (dripping or splashing) and no objects filled with liquids,
such as vases, should be placed on the apparatus.
• For safety marking information including product identification and supply ratings, please refer to the
main label on the bottom or the other surface of the product.
• Be careful to make sure children do not put their hands or any objects into the *speaker duct.
- * speaker duct: A hole for plentiful bass sound on speaker cabinet. (enclosure)
Safety Precautions
33
CAUTION concerning the Power Cord
Install this apparatus in a location where the power plug can be easily unplugged and plugged in. If there
is a fire or problem with this apparatus, unplug it quickly.
Check the specification page of this owner’s manual to be certain of the current requirements.
Do not overload wall outlets. Overloaded wall outlets, loose or damaged wall outlets, extension cords,
frayed power cords, or damaged or cracked wire insulation are dangerous. Any of these conditions could
result in electric shock or fire. Periodically examine the cord of your device, and if its appearance indicates
damage or deterioration, unplug it, discontinue use of the device, and have the cord replaced with an exact
replacement part by an authorized service center.
Protect the power cord from physical or mechanical abuse, such as being twisted, kinked, pinched, closed
in a door, or walked upon. Pay particular attention to plugs, wall outlets, and the point where the cord
exits the device.
For models using an adapter
Only use the AC adapter supplied with this device. Do not use a power supply from another device or
another manufacturer. Using any other power cable or power supply may cause damage to the device. The
LG limited warranty does not cover damage caused by the use of third party accessories.
34
For models using a battery
This device is equipped with a portable battery or accumulator.
CAUTION: Risk of fire or explosion if the battery is replaced by an incorrect type.
For models using a built-in battery
Do not store or transport at pressures lower than 11.6 kPa (0.116 bar) and at above 15,000 m (9.32
miles) altitude.
• replacement of a battery with an incorrect type that can defeat a safeguard (for example, in the case of
some lithium battery types), must be replaced with the same type battery by expert;
• disposal of a battery into fire or a hot oven, or mechanically crushing or cutting of a battery, that can
result in an explosion;
• leaving a battery in an extremely high temperature surrounding environment that can result in an
explosion or the leakage of flammable liquid or gas;
• a battery subjected to extremely low air pressure that may result in an explosion or the leakage of
flammable liquid or gas.
Symbols
: Alternating current (AC).
0 : Direct current (DC).
: This is a class II equipment.
1 : Standby power state.
! : The power is turned on.
: Danger voltage.
35
Prevention of product misuse
To prevent misuse of the product, please be sure to check the contents below.
Precautions for installing the product
• Do not install the product in an unstable or vibrating place, such as on a shaking shelf or inclined
surface. Install the product on a firm and level surface.
- Otherwise, the product may fall or tip over and cause injury.
- If you install the product on an unstable surface, the product may not work properly.
• If you install the product on a piece of furniture or shelf, make sure that the bottom front of the
product does not protrude. Always use a piece of furniture or shelf that fits the product size.
- Otherwise, the product may lose its balance and fall, causing injury or product damage.
• Install the product in a safe place. Otherwise, a child may bump into an edge of the product and get
injured.
• Install the product in a place free from electromagnetic interference for proper operation.
• If you install the product in a place that does not meet the general use conditions, an unexpected
quality problem may arise. So, make sure that you contact the service center first before installing the
product in such a place.
• Do not keep the product in a place where the temperature is too high (above 40 °C (105 °F)) or too
low (below 5 °C (41 °F)) or a place with too much humidity.
• Avoid places exposed to direct sunlight or heat, e.g., near a heater. Do not use or keep flammable sprays
or substances near the product.
- Otherwise, there is a risk of explosion or fire.
• Do not install the product in a place with too much moisture, dust or soot.
- Otherwise, it may cause a fire or electric shock.
• Do not install the product in a narrow space, such as inside a bookshelf, that does not ventilate well. Do
not cover the product with a table cover or curtain.
- Otherwise, it may increase the product temperature, causing a breakdown or fire.
• Connect the power plug of the product to a power outlet that is easily accessible.
- When a fire or other problem occurs in the product, you must be able to remove the power plug
quickly.
• Do not connect multiple products to one power outlet at the same time.
- Otherwise, it may cause overheating, resulting in a fire.
36
Precautions for using the product
• Do not lift or move the product while it is operating.
- Otherwise, it may cause a breakdown.
• When moving the product, pull out the power cord and all cables connected to the product.
- Otherwise, it may cause a fire or electric shock.
• Stop using the product immediately if you notice smoke or a strange odor. In this case, turn off the
power immediately, disconnect the power plug, and contact the service center.
- Using the product in this state may result in a fire or electric shock.
• Do not insert metal objects such as coins and hairpins or flammable objects such as paper and
matchsticks into the product. Make sure that you tell any children not to do so.
- Otherwise, it may cause a breakdown.
• If a foreign substance is inserted into the product, disconnect the power plug and contact the service
center.
• Do not put a heavy object on top of the product.
- Otherwise, it may tip over or fall, causing injury.
• Make sure that a child does not hang on the product or get on it.
- Otherwise, the product may tip over or fall, causing injury. Make sure that you tell any children not to
do so.
• Remove the power plug during thunderstorms.
- Otherwise, it may cause a fire.
• Do not place vessels with liquid, such as a vase, pot, cosmetics, or medicine, on top of the product.
- Otherwise, it may result in a fire, electric shock, or injury due to its fall, etc.
• Make sure that you connect the power plug firmly. Do not use voltage other than the rated voltage
indicated on the product.
- An insecure connection may result in a fire.
• Do not insert a conductor, such as chopsticks, into the groove on the other side of the product while
the power plug is connected to an outlet. Do not touch the power plug immediately after unplugging it
from the outlet.
- Otherwise, it may cause electric shock.
• Hold the power plug with dry hands.
- Otherwise, it may cause electric shock.
• Do not move or push the product while holding a product cable such as a power cord.
- The cable may get damaged and cause a breakdown or result in a fire or electric shock.
• When removing a cable plugged into the product, make sure that you hold the connector at the end of
the cable. Do not hold the cable line.
- Otherwise, it may result in an injury or the product may fall and cause a breakdown.
• Do not keep the product in a place exposed to heat, e.g., near a heater.
- Otherwise, it may cause a fire or malfunction.
• Do not disassemble, repair, or modify the product.
- Otherwise, it may cause a breakdown, resulting in a fire, electric shock, or injury.
• Keep plastic wraps out of reach of toddlers.
- Otherwise, toddlers may choke on the plastic wraps.
• Do not drop an object on the product or make an impact on it. Keep the product away from places with
severe vibrations or magnets.
37
• Do not damage, modify, bend, twist, or heat a power cord.
- Otherwise, it can damage the power cord, resulting in a fire or electric shock.
• When you are not using the product for a prolonged period, such as when you are away from home,
unplug the power cord from the power outlet.
- If dust accumulates, it can cause heat, resulting in electric shock or fire due to a short circuit.
• Do not dispose of waste batteries together with regular waste. Dispose of them separately.
- Otherwise, there is a risk of explosion or fire.
• Do not use high voltage products around this product. (ex. Electrical swatter)
- This product may malfunction due to electrical shock.
• Do not touch the power plug immediately after unplugging it from the outlet.
- Otherwise, it may cause electric shock.
• Connect the power plug to a grounded outlet or extension cord. (This does not apply to products
without a ground.)
- Otherwise, it may cause a breakdown or electric shock due to a short circuit.
• In the case of a product with a vent, keeping the product turned on for a prolonged period can result
in the vent getting hot. Do not touch the vent when it is hot. The heat is not a fault of the product and
does not cause any malfunction. So, you may use the product without worry.
• Do not damage the power cable, AC adapter, or power plug. Do not place a heavy object on top of the
power cable or AC adapter.
- Otherwise, it may cause a fire or electric shock.
• If dust, dirt, etc. is found on the power plug pins, an AC adapter, or a power outlet, wipe it completely.
- Otherwise, it may cause a fire.
• In the case of a product with a power cord or AC adapter, use only genuine power cords and AC
adapters provided by LG Electronics.
- Otherwise, it may cause a fire or electric shock.
• If you are using headphones or earphones, do not turn on the volume too loudly or use them for a
prolonged period. [This only applies to models that support headphones or earphones]
- Otherwise, it may negatively affect your hearing ability.
• The software of this product can be updated. Do not turn off the power of the product while updating
the software. Once the update is complete, the product power turns off automatically.
- If you turn off the power of the product while the software is being updated, it may cause a product
malfunction.
38
The following only applies to models with a remote control
• Do not let children use the remote control. Keep the remote control out of reach of toddlers.
• Do not let children put the remote control in their mouth. Make sure that children don’t swallow the
remote control cover or a battery. If a child swallowed one, consult a physician immediately.
• Beware that children may step on the remote control cover and get injured.
• Remove obstacles between the product and the remote control for the smooth operation of the remote
control.
The following only applies to models that use optical discs
• Do not insert your hand into a disc drive or pull it out forcefully.
• Make sure that children do not insert their hands into the disc drive.
The following only applies to models that able to watch video
• Refrain from watching a 3D video if you didn't have enough sleep or after drinking alcohol.
- Some 3D videos may surprise or excite people.
• If any of the following symptoms occur while watching a video, stop watching it immediately and take a
rest.
- If any of the symptoms continue, consult a physician. Vertigo, burning sensation of eyes or face,
unconscious motion, spasm, clouded consciousness, confusion, disorientation, nausea.
• You may suffer a symptom such as a seizure when you watch a certain image in a video or game or a
video with a certain pattern or flashing lights. If you or any of your relatives have a history of epilepsy
or seizures, consult a physician before watching.
• When you watch a 3D video, remove objects that are fragile or can cause injury from your surroundings.
- If you mistake a 3D video as real or move your body with surprise, you or your nearby relatives may
get injured or objects near you may get damaged.
Precautions for cleaning the product
• Do not spray water directly onto the product when cleaning it.
- Otherwise, it may cause a fire or electric shock.
• When cleaning the product, make sure that you pull out the power cord first and wipe the surface of
the product lightly with a dry cloth. Do not use chemicals or detergents when cleaning the product.
They may deteriorate the product surface or peel off the paint from the product (benzene, alcohol, etc.).
39
Before Reporting Product
Malfunction
Troubleshooting
If you experience the following issues while using the product, please perform several checks, as they may
not be malfunctions.
General Errors
Issue Solution
The product
does not work
properly
• Unplug the power cables and any external devices such as your TV or amplifier
from the product, then plug them in again.
The power
does not turn
on
• Is the power cord plugged into the outlet properly?
- Connect the power plug to the outlet correctly.
There is no
sound
• Is the volume set to minimum?
- Press the Volume
button on the remote control to turn up the volume.
- If you are using an external device such as a set-top box, portable device, or
Bluetooth device, adjust the volume of the external device.
• Is the mute function activated?
- If all LEDs blink orange, the mute function is on. Press the Mute
button to
unmute.
• Is the correct product function selected according to the external device
connected?
- Press the Function
button to check if you selected the correct function.
The remote
control does
not work
properly
• When using the remote control, point it at the front of the product.
• Use the remote control within a 7-m (23 ft) radius of the product.
• Replace the batteries with new ones as needed.
The Auto
Power function
does not work
• Check connection to external devices (ex. set-top box, portable device,
Bluetooth device).
Before Reporting Product Malfunction
40
The product
volume is low
• Check the following and change the settings accordingly.
- Run the LG ThinQ app, tap the [Sound settings] on the first screen, and
change the [DRC] function to [Off] on the [Sound output] menu.
- When the product is connected to a TV, press the Settings button on the
TV remote control, select the [Speaker] menu, and change the [Digital Sound
Output] setting from [PCM] to [AUTO] or [BITSTREAM].
- If the product is connected to a playback device such as a DVD player or
Blu-ray disc player, go to the connected device's Settings menu. Change the
[Digital Sound Output] setting from [PCM] to [PRIMARY PASS-THROUGH] or
[BITSTREAM]. Set the [DRC] of the connected device to [OFF].
- If the product's Night Time mode is on, turn it off by pressing the Settings
button and Left/Right and then Up/Down.
The product
fails to
recognize a
USB storage
device
• The product may not support the file format of the USB storage device. Format
the USB storage device and reconnect it. When formatting, refer to the USB
storage device formats supported by the product and select an appropriate file
format. ([ See “Connecting to a USB Storage Device” on page 29.)
A Bluetooth
device cannot
be paired
• Press the Settings button on the Bluetooth device and check whether the
Bluetooth function is enabled. If Bluetooth is enabled, turn it off and on, then
try again.
• Remove any obstacles between the product and the Bluetooth device.
• Bluetooth pairing (connection) may not work properly depending on the
Bluetooth device type or the surrounding environment.
41
Problems in Wireless Connection
Issue Solution
The Bluetooth
connection
is causing a
malfunction or
making noise
• Do you hear noise or experience malfunctions when using Bluetooth?
- Do not let any part of your body contact the transceiver of the Bluetooth
device or the product.
- Do not install the Bluetooth device on a wall or in a secluded spot.
- Remove any obstacles between the product and the Bluetooth device.
- Install the Bluetooth device near the product.
• When the Bluetooth device is too far from the product, Bluetooth may be
disconnected or malfunctions may occur.
- Install the Bluetooth device 1 m (3.3 ft) away from devices that use the
same frequency as the product, such as wireless routers, medical equipment,
and microwave ovens.
Turning off the Demo Mode
Issue Solution
The remote
control does
not work
• Does the functions unchanged, even if you press the Function
button several
times?
• Do you only see white, red, and green LEDs repeatedly?
- The demo mode may be activated on the product. Unplug the product's
power cable and plug it back in.
- If the remote control still does not work, press the Volume
button on
the product to set the volume level to minimum, then press and hold the
Function
button for about 5 seconds. If the product works normally, it
means that the demo mode has been turned off.
42
Appendix
Specifications
General
Power requirements Refer to the main label.
Power Consumption Refer to the main label.
Dimensions (W x H x D)
Approx. 650.0 mm x 63.0 mm x 99.0 mm (including the base)
(25.6 inch x 2.5 inch x 3.9 inch)
Operation Temperature Range 5 °C - 40 °C (41 °F to 104 °F)
Operation Humidity Range 5 % - 80 % RH
Bus Power Supply (USB)
5 V 0 500 mA
Available Digital Input Audio
Sampling Frequency
32 kHz, 44.1 kHz, 48 kHz, 88.2 kHz, 96 kHz
Available Digital Input Audio format Dolby Digital, DTS Digital Surround, PCM
Input/Output
HDMI™ d TV (ARC)
19-pin (Type A, HDMI™ connection terminal) × 1
• Actual features, functionality, and other product specifications may differ and are subject to change
without notice.
Appendix
43
Registered Trademarks and Licenses
All trademarks and trade names are the property of their respective owners.
Dolby, Dolby Audio and the double-D symbol are registered trademarks of Dolby Laboratories Licensing
Corporation. Manufactured under license from Dolby Laboratories. Confidential unpublished works.
Copyright © 2012–2024 Dolby Laboratories. All rights reserved.
The Bluetooth
®
word mark and logos are registered trademarks owned by the Bluetooth SIG, Inc. and
any use of such marks by LG Electronics is under license.
Other trademarks and trade names are those of their respective owners.
The terms HDMI, HDMI High-Definition Multimedia Interface, HDMI Trade Dress and the HDMI Logos are
trademarks or registered trademarks of HDMI Licensing Administrator, Inc.
“Made for iPhone/iPad” means that an electronic accessory has been designed to connect to iPhone and
iPad models and has been certified by the developer to meet Apple's performance standards. Apple is not
responsible for the operation of this device or its compliance with safety and regulatory standards. Please
note that the use of this accessory with iPhone or iPad may affect wireless performance.
44
FOR DTS PATENTS, SEE HTTP://XPERI.COM/DTS-PATENTS/. MANUFACTURED UNDER LICENSE FROM
DTS, INC. AND ITS AFFILIATES. DTS, THE DTS LOGO, AND DIGITAL SURROUND ARE REGISTERED
TRADEMARKS OR TRADEMARKS OF DTS, INC. AND ITS AFFILIATES IN THE UNITED STATES AND/OR
OTHER COUNTRIES. © DTS, INC. AND ITS AFFILIATES. ALL RIGHTS RESERVED.
Open Source Software Notice Information
To obtain the source code that is contained in this product, under GPL, LGPL, MPL, and other open
source licenses that have the obligation to disclose source code, and to access all referred license terms,
copyright notices and other relevant documents, please visit https://opensource.lge.com.
LG Electronics will also provide open source code to you on CD-ROM for a charge covering the cost of
performing such distribution (such as the cost of media, shipping, and handling) upon email request to
opensourc[email protected].
This offer is valid to anyone in receipt of this information for a period of three years after our last
shipment of this product.
45
Handling the Product
When shipping the Product
Please save the original shipping carton and packing materials. If you need to ship the product, for
maximum protection, re-pack the product as it was originally packed at the factory.
Keeping the exterior surfaces clean
• Do not use volatile liquids such as insecticide spray near the product.
• Wiping with strong pressure may damage the surface.
• Do not leave rubber or plastic products in contact with the product for a long period of time.
Cleaning the product
To clean the product, use a soft, dry cloth. If the surfaces are extremely dirty, use a soft cloth lightly
moistened with a mild detergent solution. Do not use strong solvents such as alcohol, benzine, or thinner,
as these might damage the surface of the product.
