User Guide
SUMMARY
This guide provides basic information for using and upgrading this product, including topics such as
components, features, networks, and HP resources.
Legal information
© Copyright 2023, 2024 HP Development
Company, L.P.
Microsoft and Windows are either a
registered trademarks or trademarks of
Microsoft Corporation in the United States
and/or other countries. USB Type-C and
USB-C are registered trademarks of USB
Implementers Forum. DisplayPort™ and the
DisplayPort™ logo are trademarks owned by
the Video Electronics Standards Association
(VESA) in the United States and other
countries.
The information contained herein is subject
to change without notice. The only
warranties for HP products and services are
set forth in the express warranty statements
accompanying such products and services.
Nothing herein should be construed as
constituting an additional warranty. HP shall
not be liable for technical or editorial errors
or omissions contained herein.
Second Edition: May 2024
First Edition: February 2023
Document Part Number: N31630-002
Product Notice
This guide describes features that are
common to most products. Some features
may not be available on your computer.
Not all features are available in all
editions or versions of Windows. Systems
may require upgraded and/or separately
purchased hardware, drivers, software
or BIOS update to take full advantage
of Windows functionality. Windows is
automatically updated, which is always
enabled. High-speed internet and Microsoft
account required. ISP fees may apply and
additional requirements may apply over time
for updates. See
http://www.windows.com.
If your product ships with Windows in S
Mode: Windows in S Mode works exclusively
with apps from the Microsoft Store within
Windows. Certain default settings, features,
and apps cannot be changed. Some
accessories and apps that are compatible
with Windows may not work (including some
antivirus, PDF writers, driver utilities, and
accessibility apps), and performance may
vary, even if you switch out of S Mode. If you
switch to Windows, you cannot switch back
to S Mode. Learn more at Windows.com/
SmodeFAQ.
To access the latest user guides, go to
http://www.hp.com/support, and follow the
instructions to find your product. Then select
Manuals.
To help us improve this document, please
send any suggestions, comments, or errors
to
mailto:hp.doc.feedback@hp.com. Include
the document part number when submitting
your feedback.
Software terms
By installing, copying, downloading, or
otherwise using any software product
preinstalled on this computer, you agree
to be bound by the terms of the HP End
User License Agreement (EULA). If you
do not accept these license terms, your
sole remedy is to return the entire unused
product (hardware and software) within 14
days for a full refund subject to the refund
policy of your seller.
For any further information or to request
a full refund of the price of the computer,
please contact your seller.
Table of contents
1 About this guide..................................................................................................................................................................................................................................... 1
2 Locating HP resources.................................................................................................................................................................................................................... 2
Product information.................................................................................................................................................................................................................... 2
Support ................................................................................................................................................................................................................................................ 2
Product documentation........................................................................................................................................................................................................... 3
Product diagnostics.................................................................................................................................................................................................................... 3
Product updates............................................................................................................................................................................................................................ 4
3 Computer features............................................................................................................................................................................................................................5
Standard configuration features ...................................................................................................................................................................................... 5
Front panel components .........................................................................................................................................................................................................5
Rear panel components .......................................................................................................................................................................................................... 6
Serial number location ............................................................................................................................................................................................................. 9
Using an optional security lock.........................................................................................................................................................................................10
Security cable lock.........................................................................................................................................................................................................10
Padlock....................................................................................................................................................................................................................................10
4 Backing up, restoring, and recovering................................................................................................................................................................................11
Backing up information and creating recovery media..................................................................................................................................... 11
Using Windows tools for backing up...................................................................................................................................................................11
Using the HP Cloud Recovery Download Tool to create recovery media (select products only)...........................11
Restoring and recovering your system........................................................................................................................................................................ 11
Creating a system restore ....................................................................................................................................................................................... 12
Restoring and recovery methods ........................................................................................................................................................................ 12
Recovering using HP Recovery media ............................................................................................................................................................. 12
Changing the computer boot order ................................................................................................................................................................... 13
Using HP Sure Recover (select products only)...........................................................................................................................................13
5 Using HP PC Hardware Diagnostics................................................................................................................................................................................... 14
Using HP PC Hardware Diagnostics Windows (select products only)................................................................................................. 14
Using an HP PC Hardware Diagnostics Windows hardware failure ID code........................................................................ 14
Accessing HP PC Hardware Diagnostics Windows...............................................................................................................................14
Accessing HP PC Hardware Diagnostics Windows from HP Support Assistant.................................................. 14
Accessing HP PC Hardware Diagnostics Windows from the Start menu (select products only)............. 15
Downloading HP PC Hardware Diagnostics Windows.........................................................................................................................15
Downloading the latest HP PC Hardware Diagnostics Windows version from HP.............................................. 15
Downloading the HP PC Hardware Diagnostics Windows from the Microsoft Store........................................ 15
Downloading HP Hardware Diagnostics Windows by product name or number (select products
only) ................................................................................................................................................................................................................................ 15
Installing HP PC Hardware Diagnostics Windows................................................................................................................................... 16
iii
Using HP PC Hardware Diagnostics UEFI .................................................................................................................................................................16
Using an HP PC Hardware Diagnostics UEFI hardware failure ID code...................................................................................16
Starting HP PC Hardware Diagnostics UEFI................................................................................................................................................16
Starting HP PC Hardware Diagnostics UEFI through HP Hotkey Support software (select products
only).............................................................................................................................................................................................................................................17
Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive.....................................................................................17
Downloading the latest HP PC Hardware Diagnostics UEFI version..............................................................................18
Downloading HP PC Hardware Diagnostics UEFI by product name or number (select products
only) ................................................................................................................................................................................................................................18
Using Remote HP PC Hardware Diagnostics UEFI settings (select products only)....................................................................18
Downloading Remote HP PC Hardware Diagnostics UEFI................................................................................................................18
Downloading the latest Remote HP PC Hardware Diagnostics UEFI version..........................................................18
Downloading Remote HP PC Hardware Diagnostics UEFI by product name or number.................................18
Customizing Remote HP PC Hardware Diagnostics UEFI settings.............................................................................................19
6 Specifications.................................................................................................................................................................................................................................... 20
Input power..................................................................................................................................................................................................................................... 20
Operating environment.......................................................................................................................................................................................................... 21
7 Computer operating guidelines, routine care, and shipping preparation............................................................................................... 23
Operating guidelines and routine care ...................................................................................................................................................................... 23
Cleaning your computer....................................................................................................................................................................................................... 23
Removing dirt and debris from your computer..........................................................................................................................................24
Cleaning your computer with a disinfectant................................................................................................................................................24
Shipping preparation .............................................................................................................................................................................................................. 25
8 Electrostatic discharge............................................................................................................................................................................................................... 26
9 Accessibility .........................................................................................................................................................................................................................................27
HP and accessibility..................................................................................................................................................................................................................27
Finding the technology tools you need............................................................................................................................................................27
The HP commitment......................................................................................................................................................................................................27
International Association of Accessibility Professionals (IAAP)..................................................................................................28
Finding the best assistive technology............................................................................................................................................................. 28
Assessing your needs ..................................................................................................................................................................................... 28
Accessibility for HP products..................................................................................................................................................................... 28
Standards and legislation ................................................................................................................................................................................................... 29
Standards............................................................................................................................................................................................................................. 29
Mandate 376 – EN 301 549 ............................................................................................................................................................................ 29
Web Content Accessibility Guidelines (WCAG).............................................................................................................................29
Legislation and regulations.....................................................................................................................................................................................30
Useful accessibility resources and links ..................................................................................................................................................................30
Organizations....................................................................................................................................................................................................................30
Educational institutions .............................................................................................................................................................................................30
Other disability resources ........................................................................................................................................................................................31
HP links.................................................................................................................................................................................................................................... 31
Contacting support................................................................................................................................................................................................................... 31
iv
About this guide1
This guide provides basic information for using and upgrading this product.
WARNING! Indicates a hazardous situation that, if not avoided, could result in serious injury or death.
CAUTION: Indicates a hazardous situation that, if not avoided, could result in minor or moderate
injury.
IMPORTANT: Indicates information considered important but not hazard-related (for example,
messages related to property damage). Warns the user that failure to follow a procedure exactly as
described could result in loss of data or in damage to hardware or software. Also contains essential
information to explain a concept or to complete a task.
NOTE: Contains additional information to emphasize or supplement important points of the main text.
TIP: Provides helpful hints for completing a task.
About this guide
1
Locating HP resources2
Read this chapter to learn about where to find additional HP resources.
Product information
To locate resources that provide product details, how-to information, and more, use this table.
Table 2-1
Where to find product information
Topic Location
Technical specifications To find the QuickSpecs for your product, go to http://www.hp.com/go/quickspecs, and
then select the link. Select Search all QuickSpecs, type your model name in the
search box, and then select Go.
Regulatory, Safety, and Environmental
Notices
See the
Regulatory, Safety, and Environmental Notices
for product regulatory
information. You can also see the Agency/Environmental label.
To access this guide:
■
Select the Search icon in the taskbar, type HP Documentation in the search
box, and then select HP Documentation.
System board A diagram of the system board is located on the inside of the chassis. Additional
information is located in the computer
Maintenance and Service Guide
on the web
at http://www.hp.com/support. Follow the instructions to find your product, and then
select Manuals.
Serial number, Agency/Environmental,
and operating system labels
The serial number, Agency/Environmental, and operating system labels might be on
the bottom of the computer, on the rear panel of the computer, or under the service
door.
Support
To locate resources that provide support and warranty information, use this table.
Table 2-2
Where to find support information
Topic Location
Product support For HP support, go to http://www.hp.com/support.
Here you can access the following types of support:
● Online chat with an HP technician
● Support telephone numbers
● HP service center locations
2 Chapter 2 Locating HP resources
Table 2-2 Where to find support information (continued)
Topic Location
Warranty information To access this document:
■
Select the Search icon in the taskbar, type HP Documentation in the search
box, and then select
HP Documentation.
– or –
■
Go to http://www.hp.com/go/orderdocuments.
IMPORTANT: You must be connected to the internet to access the latest version
of the warranty.
You can find your HP Limited Warranty located with the user guides on your product.
The warranty might be on a CD or DVD provided in the box. In some countries or
regions, HP might provide a printed warranty in the box. For countries or regions
where the warranty is not provided in printed format, you can request a copy from
http://www.hp.com/go/orderdocuments. For products purchased in Asia Pacific, you
can write to HP at POD, PO Box 161, Kitchener Road Post Office, Singapore 912006.
Include your name, phone number, address, and product name.
Product documentation
To locate resources that provide product documentation, use this table.
Table 2-3
Where to find product documentation
Topic Location
HP user documentation, white papers,
and third-party documentation
User documentation is located on your hard drive. Select the Search icon in
the taskbar, type HP Documentation in the search box, and then select HP
Documentation. For the latest online documentation, go to http://www.hp.com/
support and follow the instructions to find your product. Then select Manuals. The
documentation includes this user guide and the
Maintenance and Service Guide
.
Product notifications Subscriber's Choice is an HP program that allows you to sign up to receive driver and
software alerts, proactive change notifications (PCNs), the HP newsletter, customer
advisories, and more. Sign up at https://h41369.www4.hp.com/.
Technical specifications The Product Bulletin application contains QuickSpecs for HP computers. QuickSpecs
include information about the operating system, power supply, memory, processor,
and many other system components. To access the QuickSpecs, go to
http://www.hp.com/go/quickspecs/.
Bulletins and Notices To find advisories, bulletins, and notices:
1. Go to http://www.hp.com/support.
2. Follow the instructions to find your product.
3. Select Advisories or Bulletins and Notices.
Product diagnostics
To locate resources that provide product diagnostics tools, use this table.
Product documentation
3
Table 2-4 Where to find diagnostics tools
Topic Location
Diagnostics tools For additional information, see the computer
Maintenance and Service Guide
at
http://www.hp.com/support. Follow the instructions to find your product, and then
select Manuals.
Audible beep and light code definitions See the computer
Maintenance and Service Guide
at http://www.hp.com/support.
Follow the instructions to find your product, and then select Manuals.
POST error codes See the computer
Maintenance and Service Guide
at http://www.hp.com/support.
Follow the instructions to find your product, and then select Manuals.
Product updates
To locate resources that provide product updates, use this table.
Table 2-5
Where to find product updates
Topic Location
Driver and BIOS updates Go to http://www.hp.com/support and select Software and Drivers to verify that you
have the latest drivers for the computer.
Operating systems For information about Windows® operating systems, go to
http://www.support.microsoft.com.
4 Chapter 2 Locating HP resources
Computer features3
This chapter provides you with an overview of your computer's features.
Standard configuration features
To identify a typical computer configuration, read this section. Features vary depending on the model.
For support assistance and to learn more about the hardware and software installed on your computer
model, run the HP Support Assistant utility.
Front panel components
To identify the front panel components, use this illustration and table.
NOTE: Drive configuration varies by model. Some models have a bezel blank that covers one or more
drive bays.
Computer features
5
Table 3-1 Identifying the front panel components
Front panel components
1 USB Type-C® 10 Gbps port with HP Sleep and
Charge
Connects a USB device, provides data
transfer, and charges small devices (such as a
smartphone), even when the computer is off.
NOTE: Use a standard USB Type-C charging
cable or cable adapter (purchased
separately) when charging a small external
device such as a smartphone.
4 Audio-out (headphone)/Audio-in (microphone)
combo jack
Connects optional powered stereo speakers,
headphones, earbuds, a headset, or a
television audio cable. Also connects an
optional headset microphone. This jack does
not support optional standalone microphones.
2 USB 10 Gbps port
NOTE: Use a standard USB Type-A charging
cable or cable adapter (purchased
separately) when charging a small external
device such as a smartphone.
5 Power button
3 USB 10 Gbps port with HP Sleep and Charge
Connects a USB device, provides data
transfer, and charges small devices (such as a
smartphone), even when the computer is off.
NOTE: Use a standard USB Type-A charging
cable or cable adapter (purchased
separately) when charging a small external
device such as a smartphone.
6 Hard drive activity light
NOTE: The combo jack supports headphones, line output devices, microphones, line input devices, or CTIA-style headsets.
NOTE: The light on the power button is normally white when the power is on. If the light blinks red, the computer displays a
diagnostic code to indicate a problem. See the
Maintenance and Service Guide
to interpret the code.
Rear panel components
To identify the rear panel components, use this illustration and table.
NOTE: Refer to the illustration that most closely matches your computer.
6
Chapter 3 Computer features
Table 3-2 Identifying the rear panel components
Rear panel components
1 Thumbscrew 9 USB keyboard port
NOTE: This port supports the features to
wake from Hibernation and power on with
keyboard if a keyboard or mouse is connected.
These features are enabled by default. For
more details, see the
Maintenance and
Service Guide
for your product.
2 Security lock
Attaches an optional security cable to the
computer.
NOTE: The security cable is designed to act
as a deterrent, but it might not prevent the
computer from being mishandled or stolen.
10 USB 10 Gbps port
NOTE: Use a standard USB Type-A charging
cable or cable adapter (purchased separately)
when charging a small external device such as
a smartphone.
3 USB Type-C 10 Gbps port and DisplayPort™
Connects a display device that has a
USB Type-C connector, providing DisplayPort
output.
NOTE: Use a standard USB Type-C charging
cable or cable adapter (purchased
separately) when charging a small external
device.
11 Power over Ethernet (PoE) network jack
Connects a network cable to supply power
to network devices over the existing data
connection. PoE can be used for devices such
as wireless access points, IP cameras, and
VoIP phones.
4 USB Type-C 10 Gbps port
NOTE: Use a standard USB Type-C charging
cable or cable adapter (purchased
separately) when charging a small external
device.
12 USB 10 Gbps port
NOTE: Use a standard USB Type-A charging
cable or cable adapter (purchased separately)
when charging a small external device such as
a smartphone.
5 HDMI-in port
Connects an optional video or audio device,
such as a high-definition television, any
compatible digital or audio component, or
a high-speed High Definition Multimedia
Interface (HDMI) device.
NOTE: HDMI-in is a type of HDMI port that is
designed to accept data from another device.
13 RJ-45 (network) jack
Connects a network cable.
6 External antenna
Attaches an optional external antenna to
the computer. For more details, see the
Maintenance and Service Guide
for your
product.
NOTE: The recommended distance is 40 cm
from the computer.
14 Power connector
Connects a DC adapter.
7 DisplayPort monitor connectors (2)
Connects an optional digital display device,
such as a high-performance monitor or
projector.
15 Padlock loop
Attaches an optional padlock to the computer.
NOTE: The padlock is designed to act as a
deterrent, but it might not prevent the
computer from being mishandled or stolen.
Rear panel components 7
Table 3-2 Identifying the rear panel components (continued)
Rear panel components
8 HDMI-out port
Connects an optional video or audio device,
such as a high-definition television, any
compatible digital or audio component, or
a high-speed High Definition Multimedia
Interface (HDMI) device.
NOTE: Your model might have additional ports available from HP.
When a graphics card is installed in one of the system board slots, you can use the video connectors on the graphics card or
the integrated graphics on the system board. The specific graphics card installed and software configuration determine the
behavior.
You can disable the system board graphics by changing settings in BIOS F10 Setup.
Table 3-3 Identifying the rear panel components
Rear panel components
1 Thumbscrew 8 USB 10 Gbps port
NOTE: Use a standard USB Type-A charging
cable or cable adapter (purchased separately)
when charging a small external device such as
a smartphone.
2 Security lock
Attaches an optional security cable to the
computer.
NOTE: The security cable is designed to act
as a deterrent, but it might not prevent the
computer from being mishandled or stolen.
9 Serial port (select products only)
Connects an optional device such as a serial
modem, mouse, or printer
3 Optional port 10 USB 10 Gbps port
NOTE: Use a standard USB Type-A charging
cable or cable adapter (purchased separately)
when charging a small external device such as
a smartphone.
8 Chapter 3 Computer features
Table 3-3 Identifying the rear panel components (continued)
Rear panel components
4 External antenna
Attaches an optional external antenna to the
computer.
NOTE: The recommended distance is 40 cm
from the computer. For more details, see the
Maintenance and Service Guide
for your
product.
11 RJ-45 (network) jack
Connects a network cable.
5 DisplayPort monitor connectors (2)
Connects an optional digital display device,
such as a high-performance monitor or
projector.
12 Power connector
Connects a DC adapter.
6 HDMI-out port
Connects an optional video or audio device,
such as a high-definition television, any
compatible digital or audio component, or
a high-speed High Definition Multimedia
Interface (HDMI) device.
13 Padlock loop
Attaches an optional padlock to the computer.
NOTE: The padlock is designed to act as a
deterrent, but it might not prevent the
computer from being mishandled or stolen.
7 USB keyboard port
NOTE: This port supports the features to
wake from Hibernation and power on with
keyboard if a keyboard or mouse is
connected. These features are enabled by
default. For more details, see the
Maintenance
and Service Guide
for your product.
NOTE: Your model might have additional ports available from HP.
When a graphics card is installed in one of the system board slots, you can use the video connectors on the graphics card or
the integrated graphics on the system board. The specific graphics card installed and software configuration determines the
behavior.
You can disable the system board graphics by changing settings in BIOS F10 Setup.
Serial number location
Each computer has a unique serial number and a product ID number that are located on the exterior of
the computer. Keep these numbers available when contacting customer service for assistance.
Serial number location
9
Using an optional security lock
You can use different types of locks (purchased separately) to secure the computer.
Security cable lock
You can secure the computer with a security cable lock.
Padlock
You can secure the computer with a padlock.
10
Chapter 3 Computer features
Backing up, restoring, and recovering4
You can use Windows tools or HP software to back up your information, create a restore point, reset
your computer, create recovery media, or restore your computer to its factory state. Performing these
standard procedures can return your computer to a working state faster.
IMPORTANT: If you are performing recovery procedures on a tablet, the tablet battery must be at
least 70% charged before you start the recovery process.
IMPORTANT: For a tablet with a detachable keyboard, connect the tablet to the keyboard base before
beginning any recovery process.
Backing up information and creating recovery media
These methods of creating recovery media and backups are available on select products only.
Using Windows tools for backing up
HP recommends that you back up your information immediately after initial setup. You can do this task
either using Windows Backup locally with an external USB flash drive or using online tools.
NOTE: If computer storage is 32 GB or less, Microsoft® System Restore is disabled by default.
Using the HP Cloud Recovery Download Tool to create recovery media (select
products only)
You can use the HP Cloud Recovery Download Tool to create HP Recovery media on a bootable USB
flash drive.
For details:
■
Go to http://www.hp.com, search for HP Cloud Recovery, and then select the result that matches the
type of computer that you have.
NOTE: If you cannot create recovery media yourself, contact support to obtain recovery discs. Go to
http://www.hp.com/support, select your country or region, and then follow the on-screen instructions.
IMPORTANT: HP recommends that you follow the Restoring and recovery methods on page 12 to
restore your computer before you obtain and use the HP recovery discs. Using a recent backup can
return your machine to a working state sooner than using the HP recovery discs. After the system is
restored, reinstalling all the operating system software released since your initial purchase can be a
lengthy process.
Restoring and recovering your system
You have several tools available to recover your system both within and outside of Windows if the
desktop cannot load.
Backing up, restoring, and recovering
11
HP recommends that you attempt to restore your system using the Restoring and recovery methods on
page 12.
Creating a system restore
System Restore is available in Windows. The System Restore software can automatically or manually
create restore points, or snapshots, of the system files and settings on the computer at a particular
point.
When you use System Restore, it returns your computer to its state at the time you made the restore
point. Your personal files and documents should not be affected.
Restoring and recovery methods
After you run the first method, test to see whether the issue still exists before you proceed to the next
method, which might now be unnecessary.
1. Run a Microsoft System Restore.
2. Run Reset this PC.
NOTE: The options Remove everything and then Fully clean the drive can take several hours to
complete and leave no information on your computer. It is the safest way to reset your computer
before you recycle it.
3. Recover using HP Recovery media. For more information, see Recovering using HP Recovery media
on page 12.
For more information about the first two methods, see the Get Help app:
■
Select the Start button, select All apps, select the Get Help app, and then enter the task you want to
perform.
NOTE: You must be connected to the internet to access the Get Help app.
Recovering using HP Recovery media
You can use HP Recovery media to recover the operating system and drivers that were installed at the
factory. On select products, you can create recovery media on a bootable USB flash drive using the HP
Cloud Recovery Download Tool.
For details, see Using the HP Cloud Recovery Download Tool to create recovery media (select products
only) on page 11.
NOTE: If you cannot create recovery media yourself, contact support to obtain recovery discs. Go to
http://www.hp.com/support, select your country or region, and then follow the on-screen instructions.
To recover your system:
■
Insert the HP Recovery media, and then restart the computer.
NOTE: HP recommends that you follow the Restoring and recovery methods on page 12 to restore
your computer before you obtain and use the HP recovery discs. Using a recent backup can return your
machine to a working state sooner than using the HP recovery discs. After the system is restored,
reinstalling all the operating system software released since your initial purchase can be a lengthy
process.
12
Chapter 4 Backing up, restoring, and recovering
Changing the computer boot order
If your computer does not restart using the HP Recovery media, you can change the computer boot
order, which is the order of devices listed in BIOS for startup information. You can select an optical drive
or a USB flash drive, depending on the location of your HP Recovery media.
IMPORTANT: For a tablet with a detachable keyboard, connect the tablet to the keyboard base before
beginning these steps.
To change the boot order:
1. Insert the HP Recovery media.
2. Access the system Startup menu.
● For computers or tablets with keyboards attached, turn on or restart the computer or tablet,
quickly press esc, and then press f9 for boot options.
● For tablets without keyboards, turn on or restart the tablet, quickly press and hold the volume
up button, and then select f9.
‒ or –
Turn on or restart the tablet, quickly press and hold the volume down button, and then select f9.
3. Select the optical drive or USB flash drive from which you want to boot, and then follow the
on-screen instructions.
Using HP Sure Recover (select products only)
Select computer models are configured with HP Sure Recover, a PC operating system (OS) recovery
solution built into the hardware and software. HP Sure Recover can fully restore the HP OS image
without installed recovery software.
Using HP Sure Recover, an administrator or user can restore the system and install:
● Latest version of the operating system
● Platform-specific device drivers
● Software applications, in the case of a custom image
To access the latest documentation for HP Sure Recover, go to http://www.hp.com/support. Follow the
on-screen instructions to find your product and locate your documentation.
Changing the computer boot order
13
Using HP PC Hardware Diagnostics5
You can use the HP PC Hardware Diagnostics utility to determine whether your computer hardware
is running properly. The three versions are HP PC Hardware Diagnostics Windows, HP PC Hardware
Diagnostics UEFI (Unified Extensible Firmware Interface), and (for select products only) Remote HP PC
Hardware Diagnostics UEFI, a firmware feature.
Using HP PC Hardware Diagnostics Windows (select products
only)
HP PC Hardware Diagnostics Windows is a Windows-based utility that allows you to run diagnostic tests
to determine whether the computer hardware is functioning properly. The tool runs within the Windows
operating system to diagnose hardware failures.
If HP PC Hardware Diagnostics Windows is not installed on your computer, you must download and
install it. To download HP PC Hardware Diagnostics Windows, see Downloading HP PC Hardware
Diagnostics Windows on page 15.
Using an HP PC Hardware Diagnostics Windows hardware failure ID code
When HP PC Hardware Diagnostics Windows detects a failure that requires hardware replacement, a
24-digit failure ID code is generated for select component tests. For interactive tests, such as keyboard,
mouse, or audio and video palette, you must perform troubleshooting steps before you can receive a
failure ID.
■
You have several options after you receive a failure ID:
● Select Next to open the Event Automation Service (EAS) page, where you can log the case.
● Scan the QR code with your mobile device, which takes you to the EAS page, where you can log
the case.
● Select the box next to the 24-digit failure ID to copy your failure code and send it to support.
Accessing HP PC Hardware Diagnostics Windows
After HP PC Hardware Diagnostics Windows is installed, you can access it from HP Support Assistant or
the Start menu.
Accessing HP PC Hardware Diagnostics Windows from HP Support Assistant
After HP PC Hardware Diagnostics Windows is installed, follow these steps to access it from HP Support
Assistant:
1. Complete one of the following tasks:
● Select the Search icon in the taskbar, type support in the search box, and then select the HP
Support Assistant app.
● Select the question mark icon in the taskbar.
2. Select Fixes & Diagnostics.
14
Chapter 5 Using HP PC Hardware Diagnostics
3. Select Run hardware diagnostics, and then select Launch.
4. When the tool opens, select the type of diagnostic test that you want to run, and then follow the
on-screen instructions.
NOTE: To stop a diagnostic test, select Cancel.
Accessing HP PC Hardware Diagnostics Windows from the Start menu (select products only)
After HP PC Hardware Diagnostics Windows is installed, follow these steps to access it from the Start
menu:
1. Select the Start button, and then select All apps.
2. Select HP PC Hardware Diagnostics Windows.
3. When the tool opens, select the type of diagnostic test that you want to run, and then follow the
on-screen instructions.
NOTE: To stop a diagnostic test, select Cancel.
Downloading HP PC Hardware Diagnostics Windows
The HP PC Hardware Diagnostics Windows downloading instructions are provided in English only. You
must use a Windows computer to download this tool because only .exe files are provided.
Downloading the latest HP PC Hardware Diagnostics Windows version from HP
To download HP PC Hardware Diagnostics Windows from HP, follow these steps:
1. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed.
2. Select Download HP Diagnostics Windows, and then select the specific Windows diagnostics
version to download to your computer or a USB flash drive.
The tool downloads to the selected location.
Downloading the HP PC Hardware Diagnostics Windows from the Microsoft Store
You can download the HP PC Hardware Diagnostics Windows from the Microsoft Store:
1. Select the Microsoft Store app on your desktop or select the Search icon in the taskbar, and then
type Microsoft Store in the search box.
2. Type HP PC Hardware Diagnostics Windows in the Microsoft Store search box.
3. Follow the on-screen directions.
The tool downloads to the selected location.
Downloading HP Hardware Diagnostics Windows by product name or number (select products
only)
You can download HP PC Hardware Diagnostics Windows by product name or number.
NOTE: For some products, you might have to download the software to a USB flash drive by using the
product name or number.
Accessing HP PC Hardware Diagnostics Windows from the Start menu (select products only)
15
1. Go to http://www.hp.com/support.
2. Select Software and Drivers, select your type of product, and then enter the product name or
number in the search box that is displayed.
3. In the Diagnostics section, select Download, and then follow the on-screen instructions to select
the specific Windows diagnostics version to be downloaded to your computer or USB flash drive.
The tool downloads to the selected location.
Installing HP PC Hardware Diagnostics Windows
To install HP PC Hardware Diagnostics Windows, navigate to the folder on your computer or the USB
flash drive where the .exe file downloaded, double-click the .exe file, and then follow the on-screen
instructions.
Using HP PC Hardware Diagnostics UEFI
HP PC Hardware Diagnostics Unified Extensible Firmware Interface (UEFI) allows you to run diagnostic
tests to determine whether the computer hardware is functioning properly. The tool runs outside the
operating system so that it can isolate hardware failures from issues that are caused by the operating
system or other software components.
NOTE: For some products, you must use a Windows computer and a USB flash drive to download and
create the HP UEFI support environment because only .exe files are provided. For more information,
see Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive on page 17.
If your PC does not start in Windows, you can use HP PC Hardware Diagnostics UEFI to diagnose
hardware issues.
Using an HP PC Hardware Diagnostics UEFI hardware failure ID code
When HP PC Hardware Diagnostics UEFI detects a failure that requires hardware replacement, a 24-digit
failure ID code is generated.
For assistance in solving the problem, complete one of these tasks:
● Select Contact HP, accept the HP privacy disclaimer, and then use a mobile device to scan the
failure ID code that appears on the next screen. The HP Customer Support - Service Center
page appears with your failure ID and product number automatically filled in. Follow the on-screen
instructions.
● Contact support, and provide the failure ID code.
Starting HP PC Hardware Diagnostics UEFI
To start HP PC Hardware Diagnostics UEFI, follow this procedure.
1. Turn on or restart the computer, and quickly press esc.
2. Press f2.
The BIOS searches three places for the diagnostic tools, in the following order:
16
Chapter 5 Using HP PC Hardware Diagnostics
a. Connected USB flash drive
NOTE: To download the HP PC Hardware Diagnostics UEFI tool to a USB flash drive, see
Downloading the latest HP PC Hardware Diagnostics UEFI version on page 18.
b. Hard drive
c. BIOS
3. When the diagnostic tool opens, select the type of diagnostic test that you want to run, and then
follow the on-screen instructions.
Starting HP PC Hardware Diagnostics UEFI through HP Hotkey Support software
(select products only)
This section describes how to start HP PC Hardware Diagnostics UEFI through HP Hotkey Support
software.
NOTE: You must disable fast boot to access HP PC Hardware Diagnostics UEFI from the HP System
Information application.
To disable fast boot:
1. Turn on or restart the computer, and when the HP logo appears, press f10 to enter Computer Setup.
2. Select Advanced, and then select Boot Options.
3. Clear Fast Boot.
4. Select Save Changes and Exit, and then select Yes.
To start HP PC Hardware Diagnostics UEFI through HP Hotkey Support software, follow this procedure.:
1. From the Start menu, open the HP System Information Application or press fn+esc.
2. In HP System Information screen, select Run System Diagnostics, select Yes to run the application,
and then select Restart.
IMPORTANT: To prevent loss of data, save your work in all open apps before restarting your computer.
NOTE: When the restart is complete, the computer opens the HP PC Hardware Diagnostics UEFI
Application. Proceed with the troubleshooting tests.
Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive
Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive can be useful in some situations.
● HP PC Hardware Diagnostics UEFI is not included in the preinstallation image.
● HP PC Hardware Diagnostics UEFI is not included in the HP Tool partition.
● The hard drive is damaged.
NOTE: The HP PC Hardware Diagnostics UEFI downloading instructions are provided in English only,
and you must use a Windows computer to download and create the HP UEFI support environment
because only .exe files are provided.
Starting HP PC Hardware Diagnostics UEFI through HP Hotkey Support software (select products only)
17
Downloading the latest HP PC Hardware Diagnostics UEFI version
To download the latest HP PC Hardware Diagnostics UEFI version to a USB flash drive, follow this
procedure:
1. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed.
2. Select Download HP Diagnostics UEFI, and then select Run.
Downloading HP PC Hardware Diagnostics UEFI by product name or number (select products
only)
You can download HP PC Hardware Diagnostics UEFI by product name or number (select products only)
to a USB flash drive.
NOTE: For some products, you might have to download the software to a USB flash drive by using the
product name or number.
1. Go to http://www.hp.com/support.
2. Enter the product name or number, select your computer, and then select your operating system.
3. In the Diagnostics section, follow the on-screen instructions to select and download the specific
UEFI Diagnostics version for your computer.
Using Remote HP PC Hardware Diagnostics UEFI settings
(select products only)
Remote HP PC Hardware Diagnostics UEFI is a firmware (BIOS) feature that downloads HP PC Hardware
Diagnostics UEFI to your computer. It can then run the diagnostics on your computer, and it might upload
results to a preconfigured server.
For more information about Remote HP PC Hardware Diagnostics UEFI, go to
http://www.hp.com/go/techcenter/pcdiags, and then select Find out more.
Downloading Remote HP PC Hardware Diagnostics UEFI
Remote HP PC Hardware Diagnostics UEFI is also available as a SoftPaq that you can download to a
server.
Downloading the latest Remote HP PC Hardware Diagnostics UEFI version
You can download the latest Remote HP PC Hardware Diagnostics UEFI version to a USB flash drive.
1. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed.
2. Select Download Remote Diagnostics, and then select Run.
Downloading Remote HP PC Hardware Diagnostics UEFI by product name or number
You can download Remote HP PC Hardware Diagnostics UEFI by product name or number.
NOTE: For some products, you might have to download the software by using the product name or
number.
1. Go to http://www.hp.com/support.
18
Chapter 5 Using HP PC Hardware Diagnostics
2. Select Software and Drivers, select your type of product, enter the product name or number in the
search box that is displayed, select your computer, and then select your operating system.
3. In the Diagnostics section, follow the on-screen instructions to select and download the Remote
UEFI version for the product.
Customizing Remote HP PC Hardware Diagnostics UEFI settings
Using the Remote HP PC Hardware Diagnostics setting in Computer Setup (BIOS), you can perform
several customizations.
● Set a schedule for running diagnostics unattended. You can also start diagnostics immediately in
interactive mode by selecting Execute Remote HP PC Hardware Diagnostics UEFI.
● Set the location for downloading the diagnostic tools. This feature provides access to the tools
from the HP website or from a server that has been preconfigured for use. Your computer does
not require the traditional local storage, such as a hard drive or USB flash drive, to run remote
diagnostics.
● Set a location for storing the test results. You can also set the user name and password that you use
for uploads.
● Display status information about the diagnostics run previously.
To customize Remote HP PC Hardware Diagnostics UEFI settings, follow these steps:
1. Turn on or restart the computer, and when the HP logo appears, press f10 to enter Computer Setup.
2. Select Advanced, and then select Settings.
3. Make your customization selections.
4. Select Main, then select Save Changes and Exit to save your settings.
Your changes take effect when the computer restarts.
Customizing Remote HP PC Hardware Diagnostics UEFI settings
19
Specifications6
When you travel with or store your computer, the input power ratings and operating specifications
provide helpful information.
Input power
The power information in this section might be helpful if you plan to travel internationally with the
computer.
The computer operates on DC power, which can be supplied by an AC or a DC power source. The AC
power source must be rated at 100 V to 240 V, 50 Hz to 60 Hz. Although the computer can be powered
from a standalone DC power source, it should be powered only with an AC adapter or a DC power
source supplied and approved by HP for use with this computer.
The computer can operate on DC power within one or more of the following specifications. The voltage
and current for your computer is located on the regulatory label.
20
Chapter 6 Specifications
Table 6-1 DC power specifications
Input Power Rating
Operating voltage and current 5 V DC @ 3 A / 9 V DC @ 3 A / 12 V DC @ 2.5 A / 15 V DC @2 A –
30 W USB-C®
5 V DC @ 2 A / 12 V DC @ 3 A /15 V DC @ 3 A – 45 W USB-C
5 V DC @ 3 A / 9 V DC @ 3 A / 12 V DC @ 3.75 A /15 V DC @ 3 A –
45 W USB-C
5 V DC @ 3 A / 9 V DC @ 3 A / 10 V DC @ 3.75 A / 12 V DC @ 3.75
A / 15 V DC @ 3 A / 20 V DC @ 2.25 A – 45 W USB-C
5 V DC @ 3 A / 9 V DC @ 3 A / 12 V DC @ 5 A / 15 V DC @ 4.33 A /
20 V DC @ 3.25 A – 65 W USB-C
5 V DC @ 3 A / 9 V DC @ 3 A / 10 V DC @ 5 A / 12 V DC @ 5 A / 15
V DC @ 4.33 A / 20 V DC @ 3.25 A – 65 W USB-C
5 V DC @ 3 A / 9 V DC @ 3 A / 10 V DC @ 5 A / 12 V DC @ 5 A / 15
V DC @ 5 A / 20 V DC @ 4.5 A – 90 W USB-C
5 V DC @ 3 A / 9 V DC @ 3 A / 12 V DC @ 5 A / 15 V DC @ 5 A /
20 V DC @ 5 A / 5 V DC USB-A port @ 2 A – 100 W USB-C + 10 W
USB-A
19.5 V DC @ 2.31 A – 45 W
19.5 V DC @ 3.33 A – 65 W
19.5 V DC @ 4.62 A – 90 W
19.5 V DC @ 6.15 A – 120 W
19.5 V DC @ 6.9 A – 135 W
19.5 V DC @ 7.70 A – 150 W
19.5 V DC @ 10.3 A – 200 W
19.5 V DC @ 11.8 A – 230 W
19.5 V DC @ 16.92 A – 330 W
20 V DC @ 14 A – 280 W
NOTE: This product is designed for IT power systems in Norway with phase-to-phase voltage not
exceeding 240 V rms.
Operating environment
Use the operating specifications for helpful information when you travel with or store your computer.
Table 6-2
Operating environment specifications
Factor Metric U.S.
Temperature
Operating 5°C to 35°C 41°F to 95°F
Nonoperating –20°C to 60°C –4°F to 140°F
Operating environment 21
Table 6-2 Operating environment specifications (continued)
Factor Metric U.S.
Relative humidity (noncondensing)
Operating 10% to 90% 10% to 90%
Nonoperating 5% to 95% 5% to 95%
Maximum altitude (unpressurized)
Operating –15 m to 3,048 m –50 ft to 10,000 ft
Nonoperating –15 m to 12,192 m –50 ft to 40,000 ft
22 Chapter 6 Specifications
Computer operating guidelines, routine
care, and shipping preparation
7
Follow these guidelines to ensure the best performance and useful life of your computer.
Operating guidelines and routine care
HP has developed guidelines to help you properly set up and care for the computer and monitor.
● Keep the computer away from excessive moisture, direct sunlight, and extreme heat and cold.
● Operate the computer on a sturdy, level surface. Leave a 10.2 cm (4 inch) clearance on all vented
sides of the computer and above the monitor to permit the required airflow.
● Never restrict the airflow into the computer by blocking any vents or air intakes. Do not place the
keyboard, with the keyboard feet down, directly against the front of the desktop unit because this
also restricts airflow.
● Never operate the computer with the access panel or any of the expansion card slot covers
removed.
● Do not stack computers on top of each other or place computers so near each other that they are
subject to each other’s recirculated or preheated air.
● To operate a computer within a separate enclosure, intake and exhaust ventilation must be provided
on the enclosure, and the previous operating guidelines still apply.
● Keep liquids away from the computer and keyboard.
● Never cover the ventilation slots on the monitor with any type of material.
● Install or enable power management functions of the operating system or other software, including
sleep states.
● Turn off the computer before you do either of the following tasks:
– Wipe the exterior of the computer with a soft, damp cloth as needed. Cleaning products might
discolor or damage the finish. See Removing dirt and debris from your computer on page
24 for the recommended steps to clean the high-touch, external surfaces on your computer.
After you remove the dirt and debris, you can also clean the surfaces with a disinfectant. See
Cleaning your computer with a disinfectant on page 24 for guidelines to help prevent the
spread of harmful bacteria and viruses.
– Occasionally clean the air vents on all vented sides of the computer. Lint, dust, and other foreign
matter can block the vents and limit the airflow.
Cleaning your computer
Cleaning your computer regularly removes dirt and debris so that your device continues to operate at its
best. Use the following information to safely clean the external surfaces of your computer.
Computer operating guidelines, routine care, and shipping preparation
23
Removing dirt and debris from your computer
Here are the recommended steps to clean dirt and debris from your computer.
1. Wear disposable gloves made of latex (or nitrile gloves, if you are latex-sensitive) when cleaning the
surfaces.
2. Turn off your device and unplug the power cord and other connected external devices. Remove any
installed batteries from items such as wireless keyboards.
CAUTION: To prevent electric shock or damage to components, never clean a product while it is
turned on or plugged in.
3. Moisten a microfiber cloth with water. The cloth should be moist, but not dripping wet.
IMPORTANT: To avoid damaging the surface, avoid abrasive cloths, towels, and paper towels.
4. Wipe the exterior of the product gently with the moistened cloth.
IMPORTANT: Keep liquids away from the product. Avoid getting moisture in any openings. If liquid
makes its way inside your HP product, it can cause damage to the product. Do not spray liquids
directly on the product. Do not use aerosol sprays, solvents, abrasives, or cleaners containing
hydrogen peroxide or bleach that might damage the finish.
5. Start with the display (if applicable). Wipe carefully in one direction, and move from the top of the
display to the bottom. Finish with any flexible cables, like power cord, keyboard cable, and USB
cables.
6. Be sure that surfaces have completely air-dried before turning the device on after cleaning.
7. Discard the gloves after each cleaning. Clean your hands immediately after you remove the gloves.
See Cleaning your computer with a disinfectant on page 24 for recommended steps to clean the
high-touch, external surfaces on your computer to help prevent the spread of harmful bacteria and
viruses.
Cleaning your computer with a disinfectant
The World Health Organization (WHO) recommends cleaning surfaces, followed by disinfection, as a
best practice for preventing the spread of viral respiratory illnesses and harmful bacteria.
After cleaning the external surfaces of your computer using the steps in Removing dirt and debris
from your computer on page 24, you might also choose to clean the surfaces with a disinfectant. A
disinfectant that is within HP’s cleaning guidelines is an alcohol solution consisting of 70% isopropyl
alcohol and 30% water. This solution is also known as rubbing alcohol and is sold in most stores.
Follow these steps when disinfecting high-touch, external surfaces on your computer:
1. Wear disposable gloves made of latex (or nitrile gloves, if you are latex-sensitive) when cleaning the
surfaces.
2. Turn off your device and unplug the power cord and other connected external devices. Remove any
installed batteries from items such as wireless keyboards.
CAUTION: To prevent electric shock or damage to components, never clean a product while it is
turned on or plugged in.
24
Chapter 7 Computer operating guidelines, routine care, and shipping preparation
3. Moisten a microfiber cloth with a mixture of 70% isopropyl alcohol and 30% water. The cloth should
be moist, but not dripping wet.
CAUTION: Do not use any of the following chemicals or any solutions that contain them, including
spray-based surface cleaners: bleach, peroxides (including hydrogen peroxide), acetone, ammonia,
ethyl alcohol, methylene chloride, or any petroleum-based materials, such as gasoline, paint thinner,
benzene, or toluene.
IMPORTANT: To avoid damaging the surface, avoid abrasive cloths, towels, and paper towels.
4. Wipe the exterior of the product gently with the moistened cloth.
IMPORTANT: Keep liquids away from the product. Avoid getting moisture in any openings. If liquid
makes its way inside your HP product, it can cause damage to the product. Do not spray liquids
directly on the product. Do not use aerosol sprays, solvents, abrasives, or cleaners containing
hydrogen peroxide or bleach that might damage the finish.
5. Start with the display (if applicable). Wipe carefully in one direction, and move from the top of the
display to the bottom. Finish with any flexible cables, like power cord, keyboard cable, and USB
cables.
6. Be sure that surfaces have completely air-dried before turning the device on after cleaning.
7. Discard the gloves after each cleaning. Clean your hands immediately after you remove the gloves.
Shipping preparation
If you have to ship your computer, follow these tips to keep your equipment safe.
1. Back up the hard drive files to an external storage device. Be sure that the backup media is not
exposed to electrical or magnetic impulses while stored or in transit.
NOTE: The hard drive locks automatically when the system power is turned off.
2. Remove and store all removable media.
3. Turn off the computer and external devices.
4. Disconnect the power cord from the AC outlet, and then from the computer.
5. Disconnect the system components and external devices from their power sources and then from
the computer.
NOTE: Be sure that all boards are seated properly and secured in the board slots before shipping
the computer.
6. Pack the system components and external devices in their original packing boxes or similar
packaging with sufficient packing material to protect them.
Shipping preparation
25
Electrostatic discharge8
Electrostatic discharge is the release of static electricity when two objects come into contact—for
example, the shock you receive when you walk across the carpet and touch a metal door knob.
A discharge of static electricity from fingers or other electrostatic conductors may damage electronic
components.
IMPORTANT: To prevent damage to the computer, damage to a drive, or loss of information, observe
these precautions:
● If removal or installation instructions direct you to unplug the computer, first be sure that it is
properly grounded.
● Keep components in their electrostatic-safe containers until you are ready to install them.
● Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible.
● Use nonmagnetic tools.
● Before handling components, discharge static electricity by touching an unpainted metal surface.
● If you remove a component, place it in an electrostatic-safe container.
26
Chapter 8 Electrostatic discharge
Accessibility9
HP's goal is to design, produce, and market products, services, and information that everyone
everywhere can use, either on a standalone basis or with appropriate third-party assistive technology
(AT) devices or applications.
HP and accessibility
Because HP works to weave diversity, inclusion, and work/life into the fabric of the company, it is
reflected in everything HP does. HP strives to create an inclusive environment focused on connecting
people to the power of technology throughout the world.
Finding the technology tools you need
Technology can unleash your human potential. Assistive technology removes barriers and helps you
create independence at home, at work, and in the community. Assistive technology helps increase,
maintain, and improve the functional capabilities of electronic and information technology.
For more information, see Finding the best assistive technology on page 28.
The HP commitment
HP is committed to providing products and services that are accessible for people with disabilities.
This commitment supports the company's diversity objectives and helps ensure that the benefits of
technology are available to all.
The HP accessibility goal is to design, produce, and market products and services that can be effectively
used by everyone, including people with disabilities, either on a standalone basis or with appropriate
assistive devices.
To achieve that goal, this Accessibility Policy establishes seven key objectives to guide HP actions. All
HP managers and employees are expected to support these objectives and their implementation in
accordance with their roles and responsibilities:
● Raise the level of awareness of accessibility issues within HP, and provide employees with the
training they need to design, produce, market, and deliver accessible products and services.
● Develop accessibility guidelines for products and services, and hold product development groups
accountable for implementing these guidelines where competitively, technically, and economically
feasible.
● Involve people with disabilities in the development of accessibility guidelines and in the design and
testing of products and services.
● Document accessibility features, and make information about HP products and services publicly
available in an accessible form.
● Establish relationships with leading assistive technology and solution providers.
● Support internal and external research and development that improves assistive technology
relevant to HP products and services.
Accessibility
27
● Support and contribute to industry standards and guidelines for accessibility.
International Association of Accessibility Professionals (IAAP)
IAAP is a not-for-profit association focused on advancing the accessibility profession through
networking, education, and certification. The objective is to help accessibility professionals develop and
advance their careers and to better enable organizations to integrate accessibility into their products
and infrastructure.
As a founding member, HP joined to participate with other organizations to advance the field of
accessibility. This commitment supports HP’s accessibility goal of designing, producing, and marketing
products and services that people with disabilities can effectively use.
IAAP will make the profession strong by globally connecting individuals, students, and
organizations to learn from one another. If you are interested in learning more, go to
http://www.accessibilityassociation.org to join the online community, sign up for newsletters, and learn
about membership options.
Finding the best assistive technology
Everyone, including people with disabilities or age-related limitations, should be able to communicate,
express themselves, and connect with the world using technology. HP is committed to increasing
accessibility awareness within HP and with our customers and partners.
Whether it’s large fonts that are easy on the eyes, voice recognition that lets you give your hands a rest,
or any other assistive technology to help with your specific situation—a variety of assistive technologies
make HP products easier to use. How do you choose?
Assessing your needs
Technology can unleash your potential. Assistive technology removes barriers and helps you create
independence at home, at work, and in the community. Assistive technology (AT) helps increase,
maintain, and improve the functional capabilities of electronic and information technology.
You can choose from many AT products. Your AT assessment should allow you to evaluate several
products, answer your questions, and facilitate your selection of the best solution for your situation.
You will find that professionals qualified to do AT assessments come from many fields, including those
licensed or certified in physical therapy, occupational therapy, speech/language pathology, and other
areas of expertise. Others, while not certified or licensed, can also provide evaluation information.
You will want to ask about the individual's experience, expertise, and fees to determine if they are
appropriate for your needs.
Accessibility for HP products
These links provide information about accessibility features and assistive technology, if applicable and
available in your country or region, that are included in various HP products. These resources will help
you select the specific assistive technology features and products most appropriate for your situation.
● HP Aging & Accessibility: Go to http://www.hp.com, type Accessibility in the search box. Select
Office of Aging and Accessibility.
● HP computers: For Windows products, go to http://www.hp.com/support, type Windows
Accessibility Options in the Search our knowledge library search box. Select the appropriate
operating system in the results.
● HP Shopping, peripherals for HP products: Go to http://store.hp.com, select Shop, and then select
Monitors or Accessories.
28
Chapter 9 Accessibility
If you need additional support with the accessibility features on your HP product, see Contacting
support on page 31.
Additional links to external partners and suppliers that may provide additional assistance:
● Microsoft Accessibility information (Windows and Microsoft Office)
● Google Products accessibility information (Android, Chrome, Google Apps)
Standards and legislation
Countries worldwide are enacting regulations to improve access to products and services for persons
with disabilities. These regulations are historically applicable to telecommunications products and
services, PCs and printers with certain communications and video playback features, their associated
user documentation, and their customer support.
Standards
The US Access Board created Section 508 of the Federal Acquisition Regulation (FAR) standards to
address access to information and communication technology (ICT) for people with physical, sensory, or
cognitive disabilities.
The standards contain technical criteria specific to various types of technologies, as well as
performance-based requirements which focus on functional capabilities of covered products. Specific
criteria cover software applications and operating systems, web-based information and applications,
computers, telecommunications products, video and multimedia, and self-contained closed products.
Mandate 376 – EN 301 549
The European Union created the EN 301 549 standard within Mandate 376 as an online toolkit for public
procurement of ICT products. The standard specifies the accessibility requirements applicable to ICT
products and services, with a description of the test procedures and evaluation methodology for each
requirement.
Web Content Accessibility Guidelines (WCAG)
Web Content Accessibility Guidelines (WCAG) from the W3C's Web Accessibility Initiative (WAI) helps
web designers and developers create sites that better meet the needs of people with disabilities or
age-related limitations.
WCAG advances accessibility across the full range of web content (text, images, audio, and video)
and web applications. WCAG can be precisely tested, is easy to understand and use, and allows web
developers flexibility for innovation. WCAG 2.0 has also been approved as ISO/IEC 40500:2012.
WCAG specifically addresses barriers to accessing the web experienced by people with visual, auditory,
physical, cognitive, and neurological disabilities, and by older web users with accessibility needs. WCAG
2.0 provides characteristics of accessible content:
● Perceivable (for instance, by addressing text alternatives for images, captions for audio, adaptability
of presentation, and color contrast)
● Operable (by addressing keyboard access, color contrast, timing of input, seizure avoidance, and
navigability)
● Understandable (by addressing readability, predictability, and input assistance)
● Robust (for instance, by addressing compatibility with assistive technologies)
Standards and legislation
29
Legislation and regulations
Accessibility of IT and information has become an area of increasing legislative importance.
The HP policy landscape website provides information about key legislation, regulations, and standards
in the following locations:
● United States
● Canada
● Europe
● Australia
Useful accessibility resources and links
These organizations, institutions, and resources might be good sources of information about disabilities
and age-related limitations.
NOTE: This is not an exhaustive list. These organizations are provided for informational purposes
only. HP assumes no responsibility for information or contacts you encounter on the internet. Listing on
this page does not imply endorsement by HP.
Organizations
These organizations are a few of the many that provide information about disabilities and age-related
limitations.
● American Association of People with Disabilities (AAPD)
● The Association of Assistive Technology Act Programs (ATAP)
● Hearing Loss Association of America (HLAA)
● Information Technology Technical Assistance and Training Center (ITTATC)
● Lighthouse International
● National Association of the Deaf
● National Federation of the Blind
● Rehabilitation Engineering & Assistive Technology Society of North America (RESNA)
● Telecommunications for the Deaf and Hard of Hearing, Inc. (TDI)
● W3C Web Accessibility Initiative (WAI)
Educational institutions
Many educational institutions, including these examples, provide information about disabilities and
age-related limitations.
● California State University, Northridge, Center on Disabilities (CSUN)
● University of Wisconsin - Madison, Trace Center
30
Chapter 9 Accessibility
● University of Minnesota computer accommodations program
Other disability resources
Many resources, including these examples, provide information about disabilities and age-related
limitations.
● ADA (Americans with Disabilities Act) Technical Assistance Program
● ILO Global Business and Disability network
● EnableMart
● European Disability Forum
● Job Accommodation Network
● Microsoft Enable
HP links
These HP-specific links provide information that relates to disabilities and age-related limitations.
HP comfort and safety guide
HP public sector sales
Contacting support
HP offers technical support and assistance with accessibility options for customers with disabilities.
NOTE: Support is in English only.
● Customers who are deaf or hard of hearing who have questions about technical support or
accessibility of HP products:
– Use TRS/VRS/WebCapTel to call (877) 656-7058 Monday through Friday, 6 a.m. to 9 p.m. Mountain
Time.
● Customers with other disabilities or age-related limitations who have questions about technical
support or accessibility of HP products:
– Call (888) 259-5707 Monday through Friday, 6 a.m. to 9 p.m. Mountain Time.
Other disability resources
31
Index
A
accessibility 27, 28, 30, 31
accessibility needs
assessment 28
assistive technology (AT)
finding 28
purpose 27
AT (assistive technology)
finding 28
purpose 27
B
backup, creating 11
backups 11
boot order, changing 13
C
caring for your computer 23
cleaning your computer 23
disinfecting 24
removing dirt and debris 24
computer operating
guidelines 23
customer support,
accessibility 31
D
diagnostics 3
documentation 3
E
electrostatic discharge 26
F
front panel components 5
H
HP Assistive Policy 27
HP PC Hardware Diagnostics UEFI
downloading 17
failure ID code 16
HP Hotkey Support
software 17
starting 16, 17
using 16
HP PC Hardware Diagnostics
Windows
accessing 14, 15
downloading 15
failure ID code 14
installing 16
using 14
HP Recovery media
recovery 12
HP resources 2
HP Sure Recover 13
I
input power 20
International Association of
Accessibility Professionals 28
L
locks
cable lock 10
padlock 10
O
operating environment 21
P
product ID location 9
product information 2
R
rear panel components 6
recovery 11
discs 12
media 12
USB flash drive 12
recovery media 11
creating using HP Cloud
Recovery Download Tool 11
creating using Windows
tools 11
Remote HP PC Hardware
Diagnostics UEFI settings
customizing 19
using 18
resources, accessibility 30
restoring 11
restoring and recovery
methods 12
S
Section 508 accessibility
standards 29
security
cable lock 10
padlock 10
serial number location 9
shipping preparation 25
specifications 20
standards and legislation,
accessibility 29
support
general resources 2
HP resources 2
system restore 12
system restore point, creating 11
U
updates 4
V
ventilation guidelines 23
W
Windows
backup 11
recovery media 11
system restore point 11
Windows tools, using 11
32
Index
