STAINLESS STEEL
WATER TANK
DOUBLE PROTECTION
WITH 24*7 TANK
STERILIZATION
100% RO & UV PURIFIED ALKALINE WATER
SUITABLE FOR TDS UPTO 2000 mg/L (ppm)
*pH may depending upon input water quality,
life of alkaline cartridge RO element
# The concentration is in adherence to
IS:10500:2012 drinking water standard: the
copper infusion is mainly for its bacteriostatic
property
1
CONTENTS
Welcome to Havells water puriers................................................................. 2
Product overview............................................................................................... 4
Technical specications ................................................................................... 5
Stages of purication ....................................................................................... 6
Water ow diagram........................................................................................... 7
The purication process................................................................................ 8-9
Key features of Havells water purier........................................................ 10-11
Functions of Smart Indicators ................................................................... 12-13
Setting to Warm/Hot Water temperature................................................... 14-15
Error & their denition ............................................................................. 16-17
Installation instructions ................................................................................. 18
Do’s, Don’ts & safety instructions .................................................................. 19
Safety Instructions ......................................................................................... 20
Cleaning and maintenance............................................................................. 21
Recommendations and important instructions.............................................. 22
Calibration & general maintenance instruction for hand held tds meter .... 23
How to reuse the ushed water...................................................................... 24
Troubleshooting ............................................................................................. 24
FAQs ........................................................................................................... 25-26
Warranty terms and conditions.................................................................. 27-28
Havells Customer Care ................................................................................... 29
Warranty Card ................................................................................................ 30
2
WELCOME TO
HAVELLS WATER PURIFIERS
At Havells we believe in making a difference by touching every aspect of our consumers’ lives
through the products we make and bringing positive changes in it. Since the very beginning
all our products have been manufactured keeping the highest standards of quality and
innovation in mind and we make sure that they meet the world class standards that our
consumers demand. And this legacy continues unwaveringly when it comes to Havells Water
Puriers too.
Our experts with decades of experience in Water Purication Technology have been listening
to the consumers and we understand that due to lack of adequate information, there are a lot
of questions and confusion in the consumers’ minds about the need of water puriers today
and how to choose a water purier basis the water quality in their area. Water quality has
changed drastically over the years and many water puriers available in the market today
are not effective to give protection from the new age pollutants and provide safe drinking
water devoid of any impurity.
Keeping this in mind, we have designed and perfected a water purier that recognizes the
challenges of new age pollutants and removes them effectively. What makes Havells Water
Purier unique is the fact that it has a powerful purication process to remove all complex
impurities, adds back wide spectrum of naturally occurring essential minerals and trace
elements that were removed in the ltration process and makes it easier to absorb and
hydrates your body.
It is our commitment that we continuously strive to make lives better for our consumers, so
let’s understand your water purier better in the subsequent sections.
3
Dear Customer,
We welcome you to the ever growing family of happy Havells consumers. Havells is being
trusted by millions of consumers all over the world for its quality products and efcient after
sales service.
It’s a matter of great pride for us that you’ve entrusted Havells Water Purier for your family
and home. Our experts with decades of experience in Water Purication Technology have
been listening to the consumers like you and have developed this purier keeping in mind
your needs and demanding lifestyle.
We are condent that you will be satised with its performance and it will fulll your need for
providing clean and safe drinking water to your loved ones.
This manual is a simple and easy to understand step by step guide that explains everything
you need to know about your water purier and it will assist you to get the best performance
out of it. Please go through this booklet to understand its operation and periodic maintenance.
However in case you have any query or you need further assistance, please feel
free to contact us at 08045 77 1313 or e-mail us your concerns or suggestions at
customercare@havells.com
We thank you again for choosing Havells Water Purier and assure you that your journey with
us will be a delightful one.
Yours sincerely
Havells India Ltd.
4
PRODUCT OVERVIEW –
GRACIA ALKALINE
FILEPATH:
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APPD.
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AMENDMENTS
ECN.NO.
REV. NO.
HAVELLS INDIA LTD.
Centre for Research & Innovation (CRI)
E-1, Sector-59
Noida - 201 307 UP (India)
GENERAL TOLERANCES WHERE NOT SPECIFIED
0.5 - 6
6 - 30
30 - 120
120 - 315
315 -1000
1000 - 2000
0.1 0.2 0.3 0.5 0.8 1.2
01/May/20
disclosing, loan, copying, using for sub contracting, tendering or any other misuse is strictly Prohibited.
[ w.e.f - 20/Dec/18 ]
This drawing is the sole property of HAVELLS INDIA LTD. Unauthorised use of this drawing, information
Do not scale the drawing unless otherwise specified.
If in Doubt, Please Ask
All Dimensions are in mm, until & unless Specified
TOP COVER
DISPLAY PANEL
FRONT COVER
FRONT DECO
MAIN BODY
REAR COVER
POWER INPUT
FEED WATER INLET
NON DRINKABLE
WATER OUTLET
.
A A
B B
C C
D D
E E
F F
6
6
5
5
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1
PRODUCT OVERVIEW H&A
WATER PURIFIER
NITIN
SANTOSH
V.TOMAR
FILEPATH:
FORMAT:
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NET WT.:
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FINISH/COLOUR:
g
GROSS WT.:
MATERIAL\GRADE\SPECS:
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A3
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01
00
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1:1
Critical To Quality Characterstic (CTQ)
APPD.
CHKD.
DRN
DATE
AMENDMENTS
ECN.NO.
REV. NO.
HAVELLS INDIA LTD.
Centre for Research & Innovation (CRI)
E-1, Sector-59
Noida - 201 307 UP (India)
GENERAL TOLERANCES WHERE NOT SPECIFIED
0.5 - 6
6 - 30
30 - 120
120 - 315
315 -1000
1000 - 2000
0.1 0.2 0.3 0.5 0.8 1.2
01/May/20
disclosing, loan, copying, using for sub contracting, tendering or any other misuse is strictly Prohibited.
[ w.e.f - 20/Dec/18 ]
This drawing is the sole property of HAVELLS INDIA LTD. Unauthorised use of this drawing, information
Do not scale the drawing unless otherwise specified.
If in Doubt, Please Ask
All Dimensions are in mm, until & unless Specified
TOP COVER
DISPLAY PANEL
FRONT COVER
FRONT DECO
MAIN BODY
REAR COVER
POWER INPUT
FEED WATER INLET
NON DRINKABLE
WATER OUTLET
.
A A
B B
C C
D D
E E
F F
6
6
5
5
4
4
3
3
2
2
1
1
PRODUCT OVERVIEW H&A
WATER PURIFIER
NITIN
SANTOSH
V.TOMAR
5
TECHNICAL SPECIFICATIONS-GRACIA ALKALINE
NOTE:
*Flow Rate may vary depending upon feed water quality, input water pressure, condition of membrane &
cartridges.
** Recovery / TDS percentage reduction may vary depending upon type of feed water, feed water pressure &
cartridges life.
***In case, input turbidity is more than 5 NTU, you need to install pre lter at an additional cost.
****In case, input water pressure goes below 0.041 MPa (6 psi), you need to install external booster pump and
if pressure is above 0.21 MPa (30 psi), you need to install pressure reducing valve at an additional cost
*****In case, the Iron content in input water is more than 0.3 mg/L (ppm), you need to install IRON REMOVER
PLUS at an additional cost.
#The chemical preservative used in the RO membrane is of food grade quality.
## Under Standard test conditions of Alkaline Cartridge ( as per BIS standard IS 10500:2012)
RECOMMENDED FEED WATER QUALITY
PARAMETERS LIMITS
Total dissolved solids Up to 2000 mg/L (ppm)
Total hardness Up to 600 mg/L (ppm)
Turbidity *** Up to 5 NTU
Feed water pressure**** 0.041 MPa (6 psi) - 0.21 MPa (30 psi)
Feed water temperature 5 °C - 45 °C
Iron ***** Less than 0.3 mg/L (ppm)
Free chlorine Less than 0.2 mg/L (ppm)
PARAMETERS VALUES
Product dimensions (L×W×H) in cm (28.4 x 35.4 x 50) cm
Net weight
≈ 12.8 kg
Flow rate* Up to 25 L/h
Storage tank capacity
≈ 6.8 L ± 300 ml
Storage tank capacity (Hot water tank)
≈ 800 ml
Purication technology Absolute safety through 100% RO & UV LED technology
Purication stages 10 Stages
Membrane type# Thin lm composite RO membrane
Material of construction for plastic
components
Food grade
Power rating (maximum) 60 W
Heating Element Wattage
500 W @ 230 V AC
Working voltage 1 Phase, 150 V - 250 V AC, 50 Hz
% Recovery**
≥ 40%
TDS reduction**
≥ 90%
pH
##
Puried Water pH in Alkaline range
System disinfection efcacy 6, 4, 3 Log reduction of bacteria, viruses & cysts
Installation type Wall mount & Counter top
6
STAGES OF PURIFICATION
GRACIA ALKALINE
1
4
10
BACTERIOSTATIC ALKALINE
TASTE ENHANCER
6-9
REVITALIZER
CARTRIDGE
5
CARTRIDGE
2
REVERSE OSMOSIS
MEMBRANE
ACTIVATED
CARBON CARTRIDGE
3
INPUT WATER
ABSO
LUTLY SAFE
& HEALTHY
DRINKING
WATER
GERMICIDAL
UV LED
MEMBRANE SEDIMENT
PERFORMANCE ENHANCER
7
WATER FLOW DIAGRAM - GRACIA ALKALINE
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MATERIAL\GRADE\SPECS:
SCALE
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A3
1
01
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1
1:1
Critical To Quality Characterstic (CTQ)
APPD.
CHKD.
DRN
DATE
AMENDMENTS
ECN.NO.
REV. NO.
HAVELLS INDIA LTD.
Centre for Research & Innovation (CRI)
E-1, Sector-59
Noida - 201 307 UP (India)
GENERAL TOLERANCES WHERE NOT SPECIFIED
0.5 - 6
6 - 30
30 - 120
120 - 315
315 -1000
1000 - 2000
0.1 0.2 0.3 0.5 0.8 1.2
PART MUST COMPLY TO RoHS NORMS:
RoHS COMPLIANCE GUIDELINES
ANSHUL
SANTOSH
HARI BABU
disclosing, loan, copying, using for sub contracting, tendering or any other misuse is strictly Prohibited.
[ w.e.f - 20/Dec/18 ]
This drawing is the sole property of HAVELLS INDIA LTD. Unauthorised use of this drawing, information
Do not scale the drawing unless otherwise specified.
If in Doubt, Please Ask
All Dimensions are in mm, until & unless Specified
Water Purifier
Flow Diagram - Gracia Alkaline Max
Water Flow Diagram - Gracia Alkaline Max
BACTERIOSTATIC ALKALINE
TASTE ENHANCER CARTRIDGE
(4 IN 1CARTRIDGE)
1. ALKALINE BALLS
2. CALCIUM
3. MAGNESIUM
4. BACTERIOSTATIC COPPER+ZINC
UV LED
07.08.24
A A
B B
C C
D D
E E
F F
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8
THE PURIFICATION PROCESS
MEMBRANE PERFORMANCE ENHANCER
It prevents scaling formation on RO Membrane due to hardness in
feed water, which results in improved performance and enhances
the life of RO membrane.
1
2
SEDIMENT CARTRIDGE
Sediment Cartridge removes coarse and ne suspended
impurities such as sand, silt, dust, clay, rust particles etc. from
the feed water and makes it clear This improves the performance
and the life of activated carbon cartridge and the RO membrane.
ACTIVATED CARBON CARTRIDGE
Activated Carbon, lter-cum-adsorber Cartridge removes a wide
range of dissolved organic impurities like pesticides and herbicides
along with residual chlorine and its by-products (THMs) present
in the water. It also removes colour & objectionable odour from
water. This in turn improves the taste of the water.
3
Havells Water Puriers have a powerful purication process which is divided
in to 3 Phases viz. Pre-Treatment, Purication & Value Additions. In pre-
treatment process water will pass through Membrane Performance Enhancer,
Sediment Filter and Activated Carbon Filter. During the purication process
100% water passes through RO Membrane followed by Revitilizer Cartridge in
which water passes through a controlled bipolar magnetic eld which realigns
the water molecules and make it netter or more bioavailable. In the next
stage of purication, pH of water will be enhanced and minerals will be added
to puried water. In the nal purication stage, 100% water is disinfected
through Germicidal UV LED in the storage tank.
The names of all the cartridges along with their functions and benets are
explained in the table below for better understanding.
9
REVERSE OSMOSIS MEMBRANE
Reverse Osmosis Membrane removes dissolved contaminants
such as dissolved solids, salinity, pesticides, herbicides as well
as hazardous heavy metals like Arsenic, Chromium, Lead and
Fluorides etc. It also removes harmful microbiological impurities
such as bacteria, viruses and cysts from the feed water. It ensures
absolutely safe and pure drinking water.
4
REVITALIZER CARTRIDGE
Revitalizer Cartridge realigns the water molecules and makes
it biologically active. It improves the hydration and mineral
absorption in body
5
GERMICIDAL UV LED WITH 24*7 TANK STERILIZATION
An optimum exposure of water to UV-C LED radiation in storage
tank makes water free from microbiological threats like pathogenic
bacteria and viruses.
24*7 tank sterilization through UV LED prevents the Bio-Film
formation . Thus, maintains hygiene of water and stainless steel
tank.
10
BACTERIOSTATIC ALKALINE TASTE ENHANCER
It enhance the pH of puried water by adding back wide spectrum of
natural minerals & trace elements such as Calcium, Magnesium,
Potassium, Sodium, Bacteriostatic Copper, Zinc, etc. It lowers the
Oxidation Reduction Potential (ORP) resulting into anti-oxidant
nature of water, transforms regular water into Alkaline Water,
which is healthier & tastier.
6-9
10
KEY FEATURES OF HAVELLS
WATER PURIFIER
BACTERIOSTATIC ALKALINE TASTE ENHANCER
It enhance the pH of puried water by adding back wide spectrum of
natural minerals & trace elements such as Calcium, Magnesium,
Potassium, Sodium, Bacteriostatic Copper, Zinc, etc. It lowers the Oxidation
Reduction Potential (ORP) resulting into anti-oxidant nature of water,
transforms regular water into Alkaline Water, which is healthier & tastier.
REVITALIZER CARTRIDGE
It realigns the water molecules and makes it biologically active. It
improves the hydration and mineral absorption in body
TOUCH OPTION WITH DISPENSING OF HOT or WARM or AMBIENT
WATER
Allows as per user demand hot water @ 80 ºC or warm water @ 45 ºC
or ambient water @ room temperature with optimal dispense selection.
DOUBLE PROTECTION: 100 % RO + UV LED PURIFICATION WITH
24*7 Tank STERILIZATION
Absolute Safety through 100% RO Purified Water:
100% Water passes through the RO Membrane to ensure
absolutely safe and pure drinking water.
Purification through Germicidal UV LED :
An optimum exposure of water to germicidal UV-C LED
radiation in the storage tank makes water free from
microbiological threats like pathogenic bacteria and viruses.
24x7 Tank Sterlization:
UV LED prevents the Bio-lm formation.
Maintains hygiene of water and stainless steel tank.
11
AUTO DIAGNOSTIC
System diagnoses performance of vital components to ensure optimum
performance and display error codes.
MAINTENANCE ALERTS
Timely alerts on preventive maintenance for the system.
CONTEMPORARY DESIGN & AESTHETICS
Futuristic design, superior dual tone colour nish, compact design and
functional display panel, compliment your kitchen décor.
LED COLOUR TEMPERATURE GUIDE
Color temperature Red in appearance when warm water & hot water
dispense and blue when ambient water dispense.
CARTRIDGE LIFE INDICATOR
Monitors and displays the lter life expectancy to help you plan
comprehensive maintenance in advance.
STAINLESS STEEL STORAGE TANK WITH INGRESS PROTECTION
COVER
Best in class hygiene. Stops external invasion of insects and dust
particles.
12
FUNCTIONS OF SMART INDICATORS
DIGITAL CLOCK DISPLAY
Switch ON your Gracia Water purier, system will go in self check mode and all
indications on display panel will glow for 5 seconds.
For clock setting, within rst 5 seconds press warm and drop icon together. Touch
Warm icon to decrement and Hot icon to increment the digit. Touch Drop icon to shift
and again to set the time.
UV INDICATION
After 5 seconds self-test, UV disinfection will start & UV indication will start blinking.
For next 30 seconds system will disinfect puried water in the storage tank. Once
disinfection cycle is over, system will start purifying water and lling puried water
tank. During this period UV icon will glow solid.
13
FILTER LIFE
Your Filters life is counted, on the basis of the usage. One by one the bars
of lter life indication will turn off with reducing life. A message ‘CnGF’ will
appear on the clock and BEEP SOUND at an interval of 10 seconds. This is the
time to replace your lters.
PREVENTIVE MAINTENANCE
After every 6 months if preventive maintenance is not attended in time, the
service indication will start blinking and a message ‘PSEr’ will appear on the
clock for 2 seconds at an interval of 10 seconds.
Please call Havells Service to attend the machine for preventive maintenance.
WATER DISPENSING OPTIONS
The Dispensing touch is to start or stop the ow of ltered water by touching the drop
icon.
Hot/Warm dispense option is allowed only once tank is full. On every power ON USER
NEED TO SELECT heating mode (Hot/Warm) based on consumer REQUIREMENT.
This purier is capable of dispensing warm water (45 °C) and hot water (80 °C) as per
consumer’s need.
The user can turn off the heater at any point with only pressing the drop icon until the
5 beep sounds.
PERIODIC DISINFECTION
If water is not dispensed from the system for 4 hours, periodic UV sterilization cycle
will start and the water stored in tank will be disinfected by exposing UV light for
10 minutes.
The periodic treatment process ensures safe drinking water and sterilised water
storage tank at all times.
During this cycle, all indication will glow solid and “PtS” (Periodic tank Sterilization)
message will be displayed. During Pts, the system allows normal water dispensation.
TANK FULL INDICATOR
Once tank is full of water the system will stop and tank indicator glows solid.
If water is dispense from the system, the purication process will restart.
14
Step Pictorial Process
1.
Touch and hold WARM icon for 3 seconds to turn ON heating
water.
2.
During water heating process, WARM icon intensity will be
increasing and decreasing. When temperature reached 45 °C,
WARM icon will be solid ON with a long beep indicating ready to
dispense warm water.
3.
Touch and hold WARM icon for 1 second. Warm water dispense
will stop automatically after 1 minute of dispense or else touch
any key to stop water dispensing manually.
4.
If warm water is not dispensed for more than 30 minutes heater
will go off, if WARM icon go dim. Again, consumer need to touch
and hold WARM icon for 3 seconds to turn ON water heating.
Segment display will show water temperature.
SETTING TO WARM/HOT WATER TEMPERATURE.
This purier is capable of dispensing at two temperature choices warm water
(45
0
C) and hot water (80
0
C).
To select Warm water dispense option: (Warm water set temperature is 45
0
C)
15
Step Pictorial Process
1. Touch and hold HOT icon for 3 seconds to turn ON heating water.
2.
During water heating process, HOT icon intensity will be
increasing and decreasing. When temperature reached 80
0
C,
HOT icon will be solid ON with a long beep indicating ready to
dispense hot water
3.
Touch and hold Hot icon for 1 second. Hot water dispense will
stop automatically after 1 minute of dispense or else touch any
key to stop water dispensing manually.
4.
Touch and hold HOT and WARM icon all together for 3 seconds,
then single beep will come indicating product entered to ready to
dispense hot water mode.
5.
If hot water is not dispensed for more than 30 minutes heater
will go off. If temperature went below 50 °C, HOT icon will go
dim. Again, consumer need to touch and hold HOT icon for
3 seconds to turn ON heater.
Note: When the water selection is in Hot temperature and need
to change the setting to warm temperature then user need to
first let the water temperature come down to less than 50 °C by
discarding or waiting and re select temperature when option
appears.
Segment display will show water temperature.
To select Hot water dispense option: (Hot water set temperature is 80
0
C)
16
ERRORS & THEIR DEFINITION
Type of faults, Indications & Error codes
INDICATION
ON CLOCK
DISPLAY
SE : 06
In case fault detected in PCB functioning then the indicator will
blink. Error code message “SE- 06” will appear in clock display.
INDICATION
ON CLOCK
DISPLAY
SE : 02
In case fault detected in UV LED then the indicator will blink. Error
code message “SE- 02” will appear in clock display.
INDICATION
ON CLOCK
DISPLAY
SE : 03
In case fault detected in Normal water dispense SV then the
indicator will blink. Error code message “SE- 03” will appear in
clock display.
INDICATION
ON CLOCK
DISPLAY
SE : 04
In case fault detected in RO pump / SV fault then the indicator will
blink. Error code message “SE- 04” will appear in clock display.
INDICATION
ON CLOCK
DISPLAY
SE : 05
In case fault detected in Hot/Warm water dispense SV fault then
the indicator will blink. Error code message “SE- 05” will appear
in clock display.
17
INDICATION
ON CLOCK
DISPLAY
SE : 07
In case fault detected in temperature sensor fault then the
indicator will blink. Error code message “SE- 07” will appear in
clock display.
INDICATION
ON CLOCK
DISPLAY
SE : 08
In case fault detected in Heater PCB fault then the indicator will
blink. Error code message “SE- 08” will appear in clock display.
CSL
Child safety lock. In child lock mode, if HOT icon is touched, ‘CSL’
message will be displayed. To come out of child safety lock mode,
consumer has to touch and hold HOT and WARM icon all together
for 3 seconds, then single beep will come indicating product
entered to ready to dispense hot water mode.
INDICATION
ON CLOCK
DISPLAY
SE : 09
SE : 09 In case fault detected in Heater Fault then the indicator will
blink. Error code message “SE- 09” will appear in clock display.
In case of low pressure condition (Input water pressure is not
adequate) then tank indication will blink
18
INSTALLATION INSTRUCTIONS
1. Open the carton and take out the following items from accessory kit for installation:
a. Diverter valve
b. Mounting plate with plastic inserts and mounting screws
c. PL 4 pipe-White and blue
2. Select an appropriate water connection point.
3. Please note water purier is connected to ambient temperature water supply only.
4. Fix diverter valve with the help of pipe wrench/plumbing equipment’s at selected water
point.
5. For wall mounting: Align the mounting plate at appropriate height and x it with the help
of mounting screws. Hang the water purier on mounting plate.
OR
Place the water purier on counter top.
6. Fix the water inlet pipe (white pipe) from diverter valve to the feed water inlet port of
water purier and open the diverter valve. Ensure there is no leakage of water and
bending of pipe at any point.
7. Outlet pipe (blue pipe) is connected to ushed water outlet port of purier.
8. Fix the power plug into a 3 pin socket. It is advice to x the product to the power supply
that is provided with the purier.
9. Switch ON the mains, unit will start working. Wait until the storage tank gets lled. Once
tank is full Heater icons are enabled for selection. As per user requirement, to select
warm/hot dispense option refer page no. 14.
10. It is advised to drain the rst ll of water tank (use only the hot/warm dispensing option
to drain) after installation of the water purier or after changing the lters. This water
can be used for washing, cleaning and other household purpose.
CAUTION:
Before installation/mounting:-Flush all lters and membrane thoroughly and
independently for 3 minutes - 5 minutes to remove ne particles & preservatives
present in lters.
Check input water pressure. Use booster pump if feed water is less than 0.041 MPa
(6 psi) or pressure reducing valve if it is more than 0.21 MPa (30 psi), available at an
additional cost. The appliance is intended to be permanently connected to the water
mains and not connected by a hose-set.
The appliance is intended to be permanently connected to the water mains and not
connected by a hose-set.
19
DO’S, DON’TS & SAFETY INSTRUCTIONS
DO’S
To keep your purier functioning properly, always
use Havells genuine spare parts.
Call Havells customer care for any
assistance and service requirement.
Keep the purier in power ON mode to ensure water
availability at all times. System automatically shuts OFF
when tank is full of puried water.
DON’TS
Never connect your water purier to hot water supply as
it is designed to work effectively for input water supply
between 5 °C to 45 °C temprature.
* Never place any heavy, sharp or wet objects on the purier.
* Do not operate any electrical appliance with wet hands or while standing in water.
* Do not make modications to a cord’s plug at any time.
In case of any break down do not buy local spares parts
and components for service or replacement.
Do not install product in direct sunlight.
Always install the water purier in a cool, dry
and well ventilated place in upright position.
Keep the tank lid closed properly to avoid contamination of water due
to exposure to dust, dirt or insects.
If for any reason you are not using the water purier for a long time,
for example during a holiday, then make sure rst you turn off the
input water supply and drain the storage tank & Hot water tank than
turn off the power supply.
During preventive maintenance drain the hot water tank through drain plug.
Ensure that disconnect power supply while drain the hot water tank.
If for any reason you are not using hot water for more than 48 hours,
its advised to discard 1 litre stored water by faucet.
* DO NOT x or try to repair any component parts. If you nd any wrong in your Gracia
Water Purier, Please call Havells Service to attend the machine for preventive
maintenance.
20
SAFETY INSTRUCTIONS
Havells Water Purier is designed keeping in mind the highest safety standards, but
there are certain safety precautions that need to be followed while using the product
for its proper functioning.
Do not move or relocate the purier when it is
working.
Hot water is dangerous especially for children, Aged or disabled.
Water temperature over 50
0
C may cause severe burn due to scalding
if touched with bare hand. Havells GRACIA ALKALINE has in-built
safety feature of CHILD SAFETY LOCK during Hot water dispensing.
To avoid electric shock, do not pull out or touch the
power plug with wet hands.
+
Do not use the water purier if the power cord is damaged
or if there’s a strange noise, burning smell or smoke.
Quickly switch off the power, unplug the cord and call
Havells Customer Care.
Don’t open the purier yourself to clean the cartridges
or to replace any parts.
• This appliance is not intended for use by persons (including children) with reduced
physical, sensory or mental capabilities, or lack of experience and knowledge, unless
they have been given supervision or instruction concerning use of the appliance by a
person responsible for their safety.
• Children should be supervised to ensure that they do not play with the appliance.
* This appliance can be used by children aged from 8 years and above and persons
with reduced physical, sensory or mental capabilities or lack of experience and
knowledge if they have been given supervision or instruction concerning use of the
appliance in a safe way and understand the hazards involved
Never use the discarded water from the purier for drinking.
However it can be used for cleaning, washing, mopping,
gardening etc.
21
CLEANING AND MAINTENANCE
Do not clean the water purier or spill water on it,
while the purication process is on.
Do not try to open or tamper the purier yourself if you
observe any problem. Kindly contact Havells Customer Care
to resolve the issue. Water purier should be examined by
Havells trained service engineer only.
Make sure you switch off the power supply and close
the diverter valve whenever you’re out of home for a
long duration.
Avoid excessive rubbing of the decorative part of the
purier while cleaning as it may lead to scratches or
loss of shine of the purier.
Use a wet cloth to clean the external body of the
purier. Do not use detergent or soap.
Storage Tank of this product must be * periodically cleaned (at least once
in 6 months, during Preventive service ) by use of 4 drops - 5 drops of
disinfectant like hypochlorite solution to water purier tank ( tank full),
keep it for 15 minutes. Discard the disinfectant water and the rst ll of
water tank completely through water dispensing tap.
* As per customer need.
22
RECOMMENDATIONS AND
IMPORTANT INSTRUCTIONS
TANK UV LED:
UV LED needs to be replaced after burning of 5000 hours or based on service
requirement.
REVERSE OSMOSIS MEMBRANE REPLACEMENT:
As per the warranty, RO Membrane needs to be replaced
after 1 year of installation or after dispensing 6000 litre* of
puried water, whichever is earlier.
Note: Please read the warranty details and their terms and conditions for replacement requirement of individual
cartridges.
* May vary depending on the feed water quality.
RECOMMENDED CARTRIDGE REPLACEMENT:
Membrane Performance Enhancer Cartridge, Sediment
Cartridge, Activated Carbon Cartridge need to be replaced
after 1 year of installation or after dispensing 6000 litre*
of puried water, whichever is earlier.
BACTERIOSTATIC ALKALINE TASTE ENHANCER
Bacteriostatic Alkaline taste enhancer Cartridge needs to be
replaced after 6 months of installation or after dispensing of
3000 litre* of puried water, which is earlier.
23
CALIBRATION & GENERAL MAINTENANCE
INSTRUCTION FOR HAND HELD TDS METER
The functioning of the TDS Meter will be ascertained by our authorized service representative
periodically (at least once in 6 months, during Preventive service) or as per the customer
request.
For Calibration
1. Take the 100 ml water of standard solution in a beaker.
2. Carefully immerse the probes of the TDS Meter in the standard calibration solution and
turn ON the TDS meter.
3. The TDS of water will display, wait for 10 seconds - 20 seconds to stable the reading.
i. If value matches with the standard calibration solution (±10%) then calibration is
considered as completed.
ii. If the value does not match with the standard calibration solution then follow below
instructions
a. To adjust the readings, long press the HOLD icon for 3 seconds. Hold will starts
blinking on display.
b. Then press the Temp. icon. TDS of the standard calibration solution will display and
blinks on the display to indicate that calibration is completed.
4. Remove the TDS meter from the solution. Clean the probe by puried water and dry it
with the help of cloth/cotton.
5. Turn the meter off, wait for a moment & turn ON the meter again to start using.
For General Usage & Maintenance
1. Immerse the meter in the water/solution such that the probes are completely dipped in
it.
2. Shake & clean with puried water after each use.
3. The meter is not water proof. DO NOT drop or submerge the meter in water.
4. Do not store the meter in high temperature or direct sunlight.
5. Replace the battery if the display is dim or readings are consistently not accurate.
Important Notes.
1. TDS Meter Range: From 0 mg/L to 2000 mg/L.
2. Tolerance: ±10% of water TDS.
3. Depending on the make of the meters, the calibration buttons may be “on/off” or “hold”
or a combination of both. Contact authorized Havells service technician for support.
4. Conversion factor of conductivity from μS/cm to PPM (mg/L) = 2 μS/cm = 1 PPM = 1 mg/L.
24
HOW TO REUSE THE FLUSHED WATER
TROUBLESHOOTING
PROBLEMS CHECKS SOLUTIONS
Before calling
Havells Customer
Care or service
engineer, check the
following points:
1. Power supply
should be ON
2. Inlet water
supply should
have sufcient
pressure/
Waterow
Puried Water
taste is bad or
unusual
1. Is the tank clean?
2. Is puried water being stored in the
tank for a long time?
3. Is the Cartridge replacement due as
per the service requirement?
1. Clean the storage tank.
2. Discard the water stored in
tank and clean the tank before
starting the purication process
again.
3. Contact Havells Customer Care
to request for the cartridge
Purication time
is very long/short
or ltration has
stopped.
1. Is the diverter valve open properly?
2. Is water pressure below
recommended value?
3. One or more Cartridges may have
been clogged or damaged.
1. Open the water inlet valve
completely.
2. Contact Havells Customer Care
to get the pressure checked and
get it resolved.
3. Contact Havells Customer Care
to get the cartridges replaced.
Very less or no
water is being
ushed out.
1. Check if the ushed water pipe (Blue
pipe) is bent anywhere.
2. Check if the ushed water pipe is
blocked in any place.
1. Remove the bend in the ush
water pipe if found.
2. Switch off the purier and
contact Havells Customer Care
for proper checking the product.
Water leakage in
any part.
Check if water is dripping from purier
or connecting pipe.
Close the water inlet
valve, unplug the power
cord and then contact
Havells Customer Care
for a check-up of the
product and get it rectied.
No Hot / warm
water
1. Check whether the storage tank is full.
2. Check whether the input water
supply is on.
1. Open input water supply.
2. Contact Havells Customer Care.
Although the ushed water from the purier has slightly higher concentration of
TDS and hardness but it is ltered and activated carbon treated tap water. It can
still be used for following activities:
• for watering the plants
• for mopping and cleaning the oor
• to clean bathroom
25
FAQs
1. What is TDS?
TDS stands for Total Dissolved Solids in water. Beyond a level,
this affects taste of water and
beverages prepared with such water.
2. Does it have provision of hot water?
Yes HAVELLS GRACIA ALKALINE have 3 option of water dispensing
* Hot water @ 80
0
C
* Warm water @ 45
0
C
* Ambient water @ room temperature
3. Is the purication process completely automated or a manual intervention is required?
The purication process is completely automatic. Purifcation starts when water level in
puried water tank goes down and stops once water tank is full.
4. How much time does it take to purify water in Havells Water purier?
Havells Water Purier (GRACIA ALKALINE ) can purify upto 25 litre of water per hour
However, time taken for purication depends on the feed water quality, input pressure
and life of the cartridges.
5. How will I get service or spare parts for my water purier?
During the rst year of usage, your product is fully covered under the warranty and
service will be on demand. Please contact Havells Customer Care for service visit to your
place.
Post warranty period, you can opt for either of the following two service contracts
available:
1. ACMC (Annual Comprehensive maintenance contract):
Under this contract electrical parts & service visit charges will be covered and the
lters will be covered as mentioned below.
What covered: Two times Preventive Maintenance Visit ,One time replacement of All
the lters, Electrical parts like Internal pump, PCB, Hot water tank, UV LED, Wiring
harness, & Solenoid Valve
What not covered: Plastic parts
2. SCMC (Semi Comprehensive maintenance contract):
Under this contract the consumables like lters will be covered except RO membrane
as mentioned below.
What Covered: Two times Preventive Maintenance Visit ,One time replacement of All
the lters Except RO Membrane, Electrical parts like Internal pump, PCB, Hot water
tank, UV LED, Wiring harness, & Solenoid Valve.
What not covered: RO membrane & plastic parts.
26
6. Is the water from rst purication cycle t to drink?
No, it is not recommended to either store or drink the rst ll water in the
storage tank. Always discard the water from the rst purication cycle that gets
collected in the storage tank.
7. What should I do if there is no water in the storage tank?
In case there is no water in the storage tank, plesae check if inlet water supply is
on and power is switched on. If none of this applicable, contact Havells Customer
Care for further assistance.
8. Can I service the purier on my own?
It is not recommended. Your water purier should always be serviced by Havells Service
Engineer. Always contact the Havells Customer Care if you are facing any issue which
requires service or opening of the device to check it.
9. What should I do if there is a leakage from the purier?
First switch OFF the purier from power switch and then close the diverter valve. Look
for any visual improper tment and contact Havells Customer Care for rectication.
10. How long the puried water stored in the storage tank can be used for drinking?
You can safely consume the puried water stored in the storage tank of your purier for
up to 2 days post purication. Just make sure that you store it away from direct sunlight.
If the water is stored for more than 2 days due to any reason, then discard the complete
water from the storage tank, rell the storage tank with puried water and consume it.
11. What should I do if any part of the purier is broken?
In case any part is damaged on opening the packaging, please call the Havells Customer
Care immediately. Our trained service engineer will visit your home at the earliest and
assist you.
12. Are Ultraviolet light harmful like radiations?
UV Radiation does not cross solid objects, like metal, plastic, hence UV radiation will
never come out of storage tank and harm anyone.
12. Is external pre-lter part of Purier Unit, does it come with the product purchase as part
of initial packaging? Is it free?
No, Havells Water Purier does not come with external pre-lter. A pre-lter can be
installed post water quality check of feed water or on customer’s demand. External pre-
lter is available at an additional cost.
27
WARRANTY TERMS AND CONDITIONS
Havells India Ltd (HIL) offers limited warranty for this water purier against defect arising from
faulty design, workmanship and material subject to the following terms and conditions:
1. All electric and functional parts are covered under warranty for 1 year from the date of
purchase.
2. Consumables including Membrane Performance Enhancer, sediment cartridge, activated
carbon cartridge, RO membrane, Bacteriostatic Alkaline taste enhancer are not covered
under warranty.
3. All consumables and pump carry Havells branded embedded foil (as per Recommendation &
important instruction mentioned in content no.16)
4. Havells India Limited will offer two preventive maintenance checkups during this one year
term of warranty. Only Havells India Limited authorized service personnel will carry out
repairs under warranty.
5. Consumers shall promptly notify the company about any defect noticed and give the company
or authorized personnel/representative adequate opportunity to inspect, test and rectify the
defect.
6. The company or its representatives are entitled to retain the damaged or defective parts
replaced under warranty on free charge basis.
7. The company’s liability under warranty will be limited only to the concerned product and its
defect, which occur under conditions of normal operations in home application, under proper
usage and maintenance. It excludes any defect caused due to faulty care, maintenance, repair
and alteration to the product or to its part by unauthorized personnel.
8. It is mandatory to provide original bill/invoice copy along with duly stamped warranty card at
the time of any repair work being done by authorized representative.
9. This warranty is conned to the rst purchase of the product only and is not transferable.
10. In the event of repair during the warranty period of the purier, this warranty will thereafter
continue and remain in force only for the unexpired period of the warranty. Replacement of
part would be purely at the discretion of Havells India Limited, the same part will be replaced
with the part model of price equivalent at the time of purchase.
11. The consumer will have no claim under this warranty in an event of any illness, sickness, death,
personal injury, property or consequential damages arising either directly or indirectly due to
utilization of product. Authorised Service Personnel will carry out repair under warranty.
12. Warranty is not applicable and will be void under the following heads/ circumstances:
a. If the warranty card presented to authorized service personnel at the time of service of
the product is not duly lled and stamped by the dealer.
b. If the product is not operated or handled as per instruction given in the operating
instruction booklet.
c. If the device is not installed in proper procedure specied.
d. If any defect caused due to improper electric circuit outside the device in the house or
any defective electric supply.
e. If installation and any repair work is carried out by an unauthorized personnel and
usage of consumables and parts by unauthorized personnel. (only Havells India Limited
Authorised Service Personnel will carry out repair under warranty)
f. If any damage caused due to transportation or shifting post installation from consumer’s
home.
g. If 12 months have expired from the date of purchase even though the device is not in use
for anytime during warranty period for any reason.
28
h. If the damage is caused by pest infestation.
i. If product/item is not installed by company technician/ Authorised Personnel
j. If Havells water purier is used for any purpose other than for home application
purpose ( not to be used for commercial purposes)
k. If damage to the product is caused by accidents, pests and vermin, lightning,
wind, re, oods, or acts of God
l. If any additional accessories were provided on the time of installation/service,
the same will not be covered under standard product warranty.
m. If any external accessories supplied by the dealer.
13. Warranty does not cover visitation charges of service technician if this water purier is installed
beyond municipal limits of the city in which company’s Authorized Service Center is situated/
located. All expenses incurred in collecting the units or parts there of from the company’s
authorized service center as well as expenses incurred from deputizing service personnel/
technicians for conveyance and other incidentals, etc., shall be borne by the customer. Local
charges for transportation and handling charges may vary by location. Customers are advised
to verify in advance the aforementioned charges. If the customer wishes to bring the unit on his/
her own to an authorized service center, such shall be at his/her own risks & consequences.
14. Reinstallation or uninstallation of product based on customer demand and packing material,
if used, will be chargeable.
15. Warranty will not cover transportation cost in case customer is moving the product to another
location.
16. In case of any unpredicted situation and non -availability of spares, prevailing depreciation
policy of Havells India Limited (subject to the sole discretion of Havells India Limited, may be
changed without prior notice) will be applied to the product as a solution.
17. Settlement of all claims and disputes arising out of and in relation to this water purier shall
be subject to Delhi jurisdiction only.
18. The company or its Authorized Service Center reserves the right to retain any part or
component replaced at its discretion in case of a defect discovered in the equipment during
the warranty period.
19. The warranty is valid within India only.
We are an environment conscious company and have started an initiative to dispose the
product wastes like replaced parts and lters in an environment friendly manner. You are
advised to handover the replaced parts and discarded lters to our service engineers and we
will ensure that these parts are disposed of without causing any harm to the environment.
10 YEAR Stainless Steel Tank WARRANTY*
*(1-year Standard Warranty + Additional 9 years Stainless Steel Tank Warranty)
*Warranty on Rusting of Stainless-Steel Tank
* Additional 9-year Warranty on Stainless – Steel Tank after completion of 1 year Standard
Warranty
* No accidental damages will be covered
* No other parts will be covered other than the Stainless-Steel Tank
* Service charges to be payable by customer after 1 year Standard Warranty
29
Havells India Ltd.
QRG Tower, 2D, Sector-126, Expressway,
Noida - 201304. U.P.
E-mail: customercar[email protected],
Website: www.havells.com
Customer Care No.: 08045 77 1313
WhatsApp No.: +91-9711773333
Join us on Facebook at www.facebook.com/havells & share your ways to save the planet!
Revision History
Sl. No. Revision No. Revision date Revision details
1 01 28.10.2024 User Manual amended as per IS 16240:2023
2 02 01-04-2024 Revision details Product Enhancement
160925/V1
30
WARRANTY CARD
HAVELLS WATER PURIFIER
Customer Name
Customer Address
Customer Phone Number
Pin Code
Date of Purchaser
Dealer’s Name & Address
Phone Number
Dealer’s Stamp:
Product Model
Product Serial No.
* This warranty card is valid only for products sold by Havells India Limited in Indian market.
This warranty is not transferable and is applicable to the original purchaser only.
Fill out this record and keep it together with your purchase docket in a safe place. Should you require service under the terms of this warranty, please contact us.
31
Havells India Ltd.
QRG Tower, 2D, Sector-126, Expressway, Noida - 201304. U.P.
E-mail: customercar[email protected], Website: www.havells.com
Customer Care No.: 08045 77 1313, WhatsApp No.: +91-9711773333
Join us on Facebook at www.facebook.com/havells & share your ways to save the planet!
