User Guide
SUMMARY
This guide provides basic information for using and upgrading this product, including topics such as components,
features, networks, and HP resources.
Legal information
© Copyright 2023 HP Development Company,
L.P.
The terms HDMI, HDMI High-Denition
Multimedia Interface, and the HDMI Logo are
trademarks or registered trademarks of HDMI
Licensing Administrator, Inc. Microsoft and
Windows are either registered trademarks or
trademarks of Microsoft Corporation in the
United States and/or other countries. USB
Type-C and USB-C are registered trademarks
of USB Implementers Forum. DisplayPort™ and
the DisplayPort™ logo are trademarks owned
by the Video Electronics Standards Association
(VESA) in the United States and other countries.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in the
express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable
for technical or editorial errors or omissions
contained herein.
First Edition: February 2023
Document Part Number: N31730-001
Product Notice
This guide describes features that are common
to most products. Some features may not be
available on your computer.
Not all features are available in all editions
or versions of Windows. Systems may
require upgraded and/or separately purchased
hardware, drivers, software or BIOS update to
take full advantage of Windows functionality.
Windows is automatically updated, which
is always enabled. High-speed internet
and Microsoft account required. ISP fees
may apply and additional requirements
may apply over time for updates. See
http://www.windows.com. If your product
ships with Windows in S Mode: Windows in
S Mode works exclusively with apps from
the Microsoft Store within Windows. Certain
default settings, features, and apps cannot
be changed. Some accessories and apps
that are compatible with Windows may not
work (including some antivirus, PDF writers,
driver utilities, and accessibility apps), and
performance may vary, even if you switch out
of S Mode. If you switch to Windows, you
cannot switch back to S Mode. Learn more at
Windows.com/SmodeFAQ.
To access the latest user guides, go to
http://www.hp.com/support, and follow the
instructions to nd your product. Then select
Manuals.
Software terms
By installing, copying, downloading, or
otherwise using any software product
preinstalled on this computer, you agree to be
bound by the terms of the HP End User License
Agreement (EULA). If you do not accept these
license terms, your sole remedy is to return the
entire unused product (hardware and software)
within 14 days for a full refund subject to the
refund policy of your seller.
For any further information or to request a
full refund of the price of the computer, please
contact your seller.
Table of contents
1About this guide.....................................................................................................................................................................1
2Locating HP resources ...........................................................................................................................................................2
Product information ..........................................................................................................................................................2
Support ..............................................................................................................................................................................2
Product documentation..................................................................................................................................................... 3
Product diagnostics...........................................................................................................................................................3
Product updates ................................................................................................................................................................4
3Computer features .................................................................................................................................................................5
Standard conguration features .......................................................................................................................................5
Front panel components ...................................................................................................................................................5
Rear panel components.....................................................................................................................................................9
Serial number location ....................................................................................................................................................14
Using an optional security lock .......................................................................................................................................14
Security cable lock...................................................................................................................................................15
Padlock ....................................................................................................................................................................15
HPBusiness PC Security Lock V2 ............................................................................................................................15
4Backing up, restoring, and recovering.................................................................................................................................21
Backing up information and creating recovery media....................................................................................................21
Using Windows tools for backing up .......................................................................................................................21
Using the HP Cloud Recovery Download Tool to create recovery media (select products only)............................21
Restoring and recovering your system ...........................................................................................................................21
Creating a system restore .......................................................................................................................................22
Restoring and recovery methods ............................................................................................................................22
Recovering using HP Recovery media .....................................................................................................................22
Changing the computer boot order.........................................................................................................................22
Using HP Sure Recover (select products only) ........................................................................................................23
5Using HP PC Hardware Diagnostics .....................................................................................................................................24
Using HP PC Hardware Diagnostics Windows (select products only) .............................................................................24
Using an HP PC Hardware Diagnostics Windows hardware failure ID code............................................................24
Accessing HP PC Hardware Diagnostics Windows...................................................................................................24
Accessing HP PC Hardware Diagnostics Windows from HP Support Assistant ..............................................24
Accessing HP PC Hardware Diagnostics Windows from the Start menu (select products only)....................25
Downloading HP PC Hardware Diagnostics Windows .............................................................................................25
Downloading the latest HP PC Hardware Diagnostics Windows version from HP .........................................25
Downloading the HP PC Hardware Diagnostics Windows from the Microsoft Store......................................25
Downloading HP Hardware Diagnostics Windows by product name or number (select products only) .......25
Installing HP PC Hardware Diagnostics Windows ...................................................................................................26
iii
Using HP PC Hardware Diagnostics UEFI .........................................................................................................................26
Using an HP PC Hardware Diagnostics UEFI hardware failure ID code ...................................................................26
Starting HP PC Hardware Diagnostics UEFI.............................................................................................................26
Starting HP PC Hardware Diagnostics UEFI through HP Hotkey Support software (select products
only) .................................................................................................................................................................27
Downloading HP PC Hardware Diagnostics UEFI to a USB ash drive ....................................................................27
Downloading the latest HP PC Hardware Diagnostics UEFI version...............................................................27
Downloading HP PC Hardware Diagnostics UEFI by product name or number (select products only)..........27
Using Remote HP PC Hardware Diagnostics UEFI settings (select products only).........................................................28
Downloading Remote HP PC Hardware Diagnostics UEFI.......................................................................................28
Downloading the latest Remote HP PC Hardware Diagnostics UEFI version .................................................28
Downloading Remote HP PC Hardware Diagnostics UEFI by product name or number ................................28
Customizing Remote HP PC Hardware Diagnostics UEFI settings..........................................................................28
6Specications.......................................................................................................................................................................30
Input power......................................................................................................................................................................30
Operating environment ...................................................................................................................................................31
7Computer operating guidelines, routine care, and shippingpreparation...........................................................................33
Operating guidelines and routine care............................................................................................................................33
Cleaning your computer ..................................................................................................................................................33
Removing dirt and debris from your computer.......................................................................................................34
Cleaning your computer with a disinfectant ...........................................................................................................34
Shipping preparation.......................................................................................................................................................35
8Electrostatic discharge ........................................................................................................................................................36
9Accessibility..........................................................................................................................................................................37
HP and accessibility .........................................................................................................................................................37
Finding the technology tools you need...................................................................................................................37
The HP commitment................................................................................................................................................37
International Association of Accessibility Professionals (IAAP) .............................................................................38
Finding the best assistive technology.....................................................................................................................38
Assessing your needs ......................................................................................................................................38
Accessibility for HP products...........................................................................................................................38
Standards and legislation................................................................................................................................................39
Standards.................................................................................................................................................................39
Mandate 376 – EN 301 549 .............................................................................................................................39
Web Content Accessibility Guidelines (WCAG).................................................................................................39
Legislation and regulations.....................................................................................................................................39
Useful accessibility resources and links..........................................................................................................................40
Organizations ..........................................................................................................................................................40
Educational institutions ..........................................................................................................................................40
Other disability resources .......................................................................................................................................40
HP links ....................................................................................................................................................................41
Contacting support..........................................................................................................................................................41
Index ........................................................................................................................................................................................42
iv
About this guide1
This guide provides basic information for using and upgrading this product.
WARNING! Indicates a hazardous situation that, if not avoided, could result in serious injury or death.
CAUTION: Indicates a hazardous situation that, if not avoided, could result in minor or moderate injury.
IMPORTANT: Indicates information considered important but not hazard-related (for example, messages
related to property damage). Warns the user that failure to follow a procedure exactly as described could
result in loss of data or in damage to hardware or software. Also contains essential information to explain a
concept or to complete a task.
NOTE: Contains additional information to emphasize or supplement important points of the main text.
TIP: Provides helpful hints for completing a task.
About this guide 1
Locating HP resources2
Read this chapter to learn about where to nd additional HP resources.
Product information
To locate resources that provide product details, how-to information, and more, use this table.
Table 2-1 Where to nd product information
Topic Location
Technical specications To nd the QuickSpecs for your product, go to http://www.hp.com/go/quickspecs, and
then select the link. Select Search all QuickSpecs, type your model name in the search box,
and then select Go.
Regulatory, Safety, and Environmental
Notices
See the Regulatory, Safety, and Environmental Notices for product regulatory information.
You can also see the Agency/Environmental label.
To access this guide:
■
Type HP Documentation in the taskbar search box, and then select HP
Documentation.
System board A diagram of the system board is located on the inside of the chassis. Additional
information is located in the computer Maintenance and Service Guide on the web at
http://www.hp.com/support. Follow the instructions to nd your product, and then select
Manuals.
Serial number, Agency/Environmental,
and operating system labels
The serial number, Agency/Environmental, and operating system labels might be on the
bottom of the computer, on the rear panel of the computer, or under the service door.
Support
To locate resources that provide support and warranty information, use this table.
Table 2-2
Where to nd support information
Topic Location
Product support For HP support, go to http://www.hp.com/support.
Here you can access the following types of support:
● Online chat with an HP technician
● Support telephone numbers
● HP service center locations
2 Chapter 2Locating HP resources
Table 2-2 Where to nd support information (continued)
Topic Location
Warranty information To access this document:
■
Type HP Documentation in the taskbar search box, and then select HP
Documentation.
– or –
■
Go to http://www.hp.com/go/orderdocuments.
IMPORTANT: You must be connected to the internet to access the latest version of
the warranty.
You can nd your HP Limited Warranty located with the user guides on your product. The
warranty might be on a CD or DVD provided in the box. In some countries or regions, HP
might provide a printed warranty in the box. For countries or regions where the warranty
is not provided in printed format, you can request a copy from
http://www.hp.com/go/
orderdocuments. For products purchased in Asia Pacic, you can write to HP at POD,
PO Box 161, Kitchener Road Post
Oice, Singapore 912006. Include your name, phone
number, address, and product name.
Product documentation
To locate resources that provide product documentation, use this table.
Table 2-3
Where to nd product documentation
Topic Location
HP user documentation, white papers,
and third-party documentation
User documentation is located on your hard drive. Type HP Documentation in
the taskbar search box, and then select HP Documentation. For the latest online
documentation, go to
http://www.hp.com/support and follow the instructions to nd
your product. Then select Manuals. The documentation includes this user guide and the
Maintenance and Service Guide.
Product notications Subscriber's Choice is an HP program that allows you to sign up to receive driver
and software alerts, proactive change notications (PCNs), the HP newsletter, customer
advisories, and more. Sign up at https://h41369.www4.hp.com/.
Technical specications The Product Bulletin application contains QuickSpecs for HP computers. QuickSpecs
include information about the operating system, power supply, memory, processor, and
many other system components. To access the QuickSpecs, go to http://www.hp.com/go/
quickspecs/.
Bulletins and Notices To nd advisories, bulletins, and notices:
1. Go to http://www.hp.com/support.
2. Follow the instructions to nd your product.
3. Select Advisories or Bulletins and Notices.
Product diagnostics
To locate resources that provide product diagnostics tools, use this table.
Product documentation
3
Table 2-4 Where to nd diagnostics tools
Topic Location
Diagnostics tools For additional information, see the computer Maintenance and Service Guide at
http://www.hp.com/support. Follow the instructions to nd your product, and then select
Manuals.
Audible beep and light code denitions See the computer Maintenance and Service Guide at http://www.hp.com/support. Follow
the instructions to nd your product, and then select Manuals.
POST error codes See the computer Maintenance and Service Guide at http://www.hp.com/support. Follow
the instructions to nd your product, and then select Manuals.
Product updates
To locate resources that provide product updates, use this table.
Table 2-5 Where to nd product updates
Topic Location
Driver and BIOS updates Go to http://www.hp.com/support and select Software and Drivers to verify that you have
the latest drivers for the computer.
Operating systems For information about Windows® operating systems, go to
http://www.support.microsoft.com.
4 Chapter 2Locating HP resources
Computer features3
This chapter provides you with an overview of your computer's features.
Standard conguration features
To identify a typical computer conguration, read this section. Features vary depending on the model. For
support assistance and to learn more about the hardware and software installed on your computer model, run
the HP Support Assistant utility.
Front panel components
To identify the front panel components, use these illustrations and tables.
NOTE: Refer to the illustration that most closely matches your computer.
Computer features 5
Table 3-1 Identifying the front panel components
Front panel components
1 Slim optical drive (select products only) 5 Audio-out (headphone)/Audio-in (microphone)
combo jack
2 Optical drive eject button (select products only) 6 USB SuperSpeed 10 Gbps port with HP Sleep and
Charge
3 Hard drive activity light 7 USB SuperSpeed 5 Gbps ports (5)
NOTE: Use a standard USB Type-A charging
cable or cable adapter (purchased separately)
when charging a small external device such as a
smartphone.
4 Power button 8 USB Type-C® SuperSpeed 20 Gbps port with HP
Sleep and Charge
NOTE: The combo jack supports headphones, line output devices, microphones, line input devices, CTIA-style headsets, or OMTP-
style headsets.
NOTE: The light on the power button is normally white when the power is on. If the light blinks red, the computer displays a
diagnostic code to indicate a problem. See the Maintenance and Service Guide to interpret the code.
6 Chapter 3Computer features
Table 3-2 Identifying the front panel components
Front panel components
1 Slim optical drive 6 SD card reader (select products only)
2 Optical drive eject button 7 USB SuperSpeed 10 Gbps port with HP Sleep and
Charge
3 Hard drive activity light 8 USB SuperSpeed 10 Gbps ports (3)
NOTE: Use a standard USB Type-A charging
cable or cable adapter (purchased separately)
when charging a small external device such as a
smartphone.
4 Power button 9 USB Type-C® SuperSpeed 20 Gbps port with HP
Sleep and Charge
5 Audio-out (headphone)/Audio-in (microphone)
combo jack
NOTE: The combo jack supports headphones, line output devices, microphones, line input devices, CTIA-style headsets, or OMTP-
style headsets.
NOTE: The light on the power button is normally white when the power is on. If the light blinks red, the computer displays a
diagnostic code to indicate a problem. See the Maintenance and Service Guide to interpret the code.
Front panel components 7
Table 3-3 Identifying the front panel components
Front panel components
1 Slim optical drive (select products only) 5 Audio-out (headphone)/Audio-in (microphone)
combo jack
2 Optical drive eject button (select products only) 6 USB SuperSpeed 10 Gbps port with HP Sleep and
Charge
3 Hard drive activity light 7 USB SuperSpeed 5 Gbps ports (4)
NOTE: Use a standard USB Type-A charging
cable or cable adapter (purchased separately)
when charging a small external device such as a
smartphone.
4 Power button 8 USB Type-C® SuperSpeed 10 Gbps port with HP
Sleep and Charge
NOTE: The combo jack supports headphones, line output devices, microphones, line input devices, CTIA-style headsets, or OMTP-
style headsets.
NOTE: The light on the power button is normally white when the power is on. If the light blinks red, the computer displays a
diagnostic code to indicate a problem. See the Maintenance and Service Guide to interpret the code.
8 Chapter 3Computer features
Table 3-4 Identifying the front panel components
Front panel components
1 Slim optical drive 5 Audio-out (headphone)/Audio-in (microphone)
combo jack
2 Optical drive eject button 6 SD card reader (select products only)
3 Hard drive activity light 7 USB SuperSpeed 10 Gbps ports (3)
NOTE: Use a standard USB Type-A charging
cable or cable adapter (purchased separately)
when charging a small external device such as a
smartphone.
4 Power button 8 USB Type-C SuperSpeed 10 Gbps port with HP
Sleep and Charge
NOTE: The combo jack supports headphones, line output devices, microphones, line input devices, CTIA-style headsets, or OMTP-
style headsets.
NOTE: The light on the power button is normally white when the power is on. If the light blinks red, the computer displays a
diagnostic code to indicate a problem. See the Maintenance and Service Guide to interpret the code.
Rear panel components
To identify the rear panel components, use these illustrations and tables.
NOTE: Refer to the illustration that most closely matches your computer.
Rear panel components
9
Table 3-5 Identifying the rear panel components
Rear panel components
1 Audio-out jack for powered audio devices* 8 USB port
NOTE: Use a standard USB Type-A charging
cable or cable adapter (purchased separately)
when charging a small external device such as a
smartphone.
2 Dual-Mode DisplayPort™ monitor connectors (2) 9 Power connector
3 HDMI® monitor connector 10 Serial port (select products only)
4 HP Flex IO module (optional)
Supports:
● HDMI 2.1 port
● Display port
● VGA port
● PCIE slot
● USB serial port
● Dual USB Type-A 3
● USB-C 2.1 Gen2
11 Accessory security cable loop
5 RJ-45 (network) jack 12 Padlock loop
10 Chapter 3Computer features
Table 3-5 Identifying the rear panel components (continued)
Rear panel components
6 USB ports (2)
NOTE: These ports support the wake from
Hibernation and power on with keyboard
features if a keyboard or mouse is connected.
These features are disabled by default. For more
details, see the Maintenance and Service Guide
for your product.
13 Security cable slot
7 USB SuperSpeed 5 Gbps ports (3)
NOTE: Use a standard USB Type-A charging
cable or cable adapter (purchased separately)
when charging a small external device such as a
smartphone.
*When you plug in a device, a menu opens, enabling you to select either the Line Out or Line In option.
NOTE: Your model might have additional ports available from HP.
When a graphics card is installed in one of the system board slots, you can use the video connectors on the graphics card or the
integrated graphics on the system board. The
specic graphics card installed and software conguration determines the behavior.
You can disable the system board graphics by changing settings in BIOS F10 Setup.
Table 3-6 Identifying the rear panel components
Rear panel components
1 Audio-out jack for powered audio devices* 7 USB SuperSpeed 5 Gbps ports (3)
NOTE: Use a standard USB Type-A charging
cable or cable adapter (purchased separately)
when charging a small external device such as a
smartphone.
2 Dual-Mode DisplayPort monitor connector 8 Power connector
Rear panel components 11
Table 3-6 Identifying the rear panel components (continued)
Rear panel components
3 HDMI monitor 9 Serial port (select products only)
4 HP Flex IO module (optional)
Supports:
● HDMI 2.1 port
● Display port
● VGA port
● PCIE slot
● USB serial port
● Dual USB Type-A 3
● USB-C 2.1 Gen2
10 Accessory security cable loop
5 RJ-45 (network) jack 11 Padlock loop
6 USB ports (2)
NOTE: These ports support the wake from
Hibernation and power on with keyboard
features if a keyboard or mouse is connected.
These features are disabled by default. For more
details, see the Maintenance and Service Guide
for your product.
12 Security cable slot
*When you plug in a device, a menu opens, enabling you to select either the Line Out or Line In option.
NOTE: Your model might have additional ports available from HP.
When a graphics card is installed in one of the system board slots, you can use the video connectors on the graphics card or the
integrated graphics on the system board. The
specic graphics card installed and software conguration determines the behavior.
You can disable the system board graphics by changing settings in BIOS F10 Setup.
12 Chapter 3Computer features
Table 3-7 Identifying the rear panel components
Rear panel components
1 External WLAN antenna port (select products
only)*
9 Power connector
2 Audio-out jack for powered audio devices** 10 Internal WLAN antenna (select products only,
shown here)
– or –
External WLAN antenna port (select products
only)*
3 Dual-Mode DisplayPort monitor connectors (2) 11 HP Business security lock slot
4 HDMI monitor connector 12 Serial port (select products only)
5 HP Flex IO module (optional)
Supports:
● HDMI 2.1 port
● Display port
● VGA port
● PCIE slot
● USB serial port
● Dual USB Type-A 3
● USB-C 2.1 Gen2
13 Accessory security cable loop
6 RJ-45 (network) jack 14 Padlock loop
Rear panel components 13
Table 3-7 Identifying the rear panel components (continued)
Rear panel components
7 USB ports (2)
NOTE: These ports support the wake from
Hibernation and power on with keyboard
features if a keyboard or mouse is connected.
These features are disabled by default. For more
details, see the Maintenance and Service Guide
for your product.
15 Security cable slot
8 USB SuperSpeed 5 Gbps ports (3)
NOTE: Use a standard USB Type-A charging
cable or cable adapter (purchased separately)
when charging a small external device such as a
smartphone.
*If you received an external antenna with your conguration, connect it to the rear panel ports. For more information, see the
Maintenance and Service Guide for this product.
**When you plug in a device, you see a menu where you can select either the Line Out or Line In option.
NOTE: Your model might have additional ports available from HP.
When a graphics card is installed in one of the system board slots, you can use the video connectors on the graphics card or the
integrated graphics on the system board. The specic graphics card installed and software conguration determines the behavior.
You can disable the system board graphics by changing settings in BIOS F10 Setup.
Serial number location
Each computer has a unique serial number and a product ID number that are located on the exterior of the
computer. Keep these numbers available when contacting customer service for assistance.
Using an optional security lock
You can use
dierent types of locks (purchased separately) to secure the computer.
14
Chapter 3Computer features
Security cable lock
You can secure the computer with a security cable lock.
Padlock
You can secure the computer with a padlock.
HPBusiness PC Security Lock V2
You can secure all of the devices at your workstation using the HP PC Security Lock V2.
Security cable lock
15
1. Attach the security cable fastener to a desktop using the appropriate screws for your environment (1),
and then snap the cover onto the base of the cable fastener (2). Screws are not provided.
2. Loop the security cable around a stationary object.
16 Chapter 3Computer features
3. Slide the security cable through the security cable fastener.
4. Pull the two scissor hands of the monitor lock apart and insert the lock into the security slot on the rear
of the monitor (1), close the scissor hands together to secure the lock in place (2), and then slide the
cable guide through the center of the monitor lock (3).
HPBusiness PC Security Lock V2 17
5. Slide the security cable through the security guide installed on the monitor.
6. Attach the accessory cable fastener to a desktop using the appropriate screw for your environment (1),
and then place the accessory cables into the base of the fastener (2). The screw is not provided.
18 Chapter 3Computer features
7. Slide the security cable through the holes in the accessory cable fastener.
8. Screw the lock to the chassis using the screw provided.
HPBusiness PC Security Lock V2 19
9. Insert the plug end of the security cable into the lock (1), and push the button in (2) to engage the lock.
Use the key provided to disengage the lock.
When you have completed all steps, all of the devices at your workstation are secured.
20 Chapter 3Computer features
Backing up, restoring, and recovering4
You can use Windows tools or HP software to back up your information, create a restore point, reset your
computer, create recovery media, or restore your computer to its factory state. Performing these standard
procedures can return your computer to a working state faster.
IMPORTANT: If you are performing recovery procedures on a tablet, the tablet battery must be at least 70%
charged before you start the recovery process.
IMPORTANT: For a tablet with a detachable keyboard, connect the tablet to the keyboard base before
beginning any recovery process.
Backing up information and creating recovery media
These methods of creating recovery media and backups are available on select products only.
Using Windows tools for backing up
HP recommends that you back up your information immediately after initial setup. You can do this task either
using Windows Backup locally with an external USB ash drive or using online tools.
NOTE: If computer storage is 32 GB or less, Microsoft® System Restore is disabled by default.
Using the HP Cloud Recovery Download Tool to create recovery media (select products
only)
You can use the HP Cloud Recovery Download Tool to create HP Recovery media on a bootable USB ash drive.
For details:
■
Go to http://www.hp.com, search for HP Cloud Recovery, and then select the result that matches the type
of computer that you have.
NOTE: If you cannot create recovery media yourself, contact support to obtain recovery discs. Go to
http://www.hp.com/support, select your country or region, and then follow the on-screen instructions.
IMPORTANT: HP recommends that you follow the Restoring and recovery methods on page 22 to restore
your computer before you obtain and use the HP recovery discs. Using a recent backup can return your
machine to a working state sooner than using the HP recovery discs. After the system is restored,
reinstalling all the operating system software released since your initial purchase can be a lengthy process.
Restoring and recovering your system
You have several tools available to recover your system both within and outside of Windows if the desktop
cannot load.
HP recommends that you attempt to restore your system using the Restoring and recovery methods on page
22.
Backing up, restoring, and recovering
21
Creating a system restore
System Restore is available in Windows. The System Restore software can automatically or manually create
restore points, or snapshots, of the system les and settings on the computer at a particular point.
When you use System Restore, it returns your computer to its state at the time you made the restore point.
Your personal les and documents should not be aected.
Restoring and recovery methods
After you run the rst method, test to see whether the issue still exists before you proceed to the next
method, which might now be unnecessary.
1. Run a Microsoft System Restore.
2. Run Reset this PC.
NOTE: The options Remove everything and then Fully clean the drive can take several hours to
complete and leave no information on your computer. It is the safest way to reset your computer before
you recycle it.
3. Recover using HP Recovery media. For more information, see Recovering using HP Recovery media on
page 22.
For more information about the rst two methods, see the Get Help app:
■
Select the Start button, select All apps, select the Get Help app, and then enter the task you want to
perform.
NOTE: You must be connected to the internet to access the Get Help app.
Recovering using HP Recovery media
You can use HP Recovery media to recover the operating system and drivers that were installed at the factory.
On select products, you can create recovery media on a bootable USB ash drive using the HP Cloud Recovery
Download Tool.
For details, see Using the HP Cloud Recovery Download Tool to create recovery media (select products only) on
page 21.
NOTE: If you cannot create recovery media yourself, contact support to obtain recovery discs. Go to
http://www.hp.com/support, select your country or region, and then follow the on-screen instructions.
To recover your system:
■
Insert the HP Recovery media, and then restart the computer.
NOTE: HP recommends that you follow the Restoring and recovery methods on page 22 to restore your
computer before you obtain and use the HP recovery discs. Using a recent backup can return your machine to
a working state sooner than using the HP recovery discs. After the system is restored, reinstalling all the
operating system software released since your initial purchase can be a lengthy process.
Changing the computer boot order
If your computer does not restart using the HP Recovery media, you can change the computer boot order,
which is the order of devices listed in BIOS for startup information. You can select an optical drive or a USB
ash drive, depending on the location of your HP Recovery media.
22
Chapter 4Backing up, restoring, and recovering
IMPORTANT: For a tablet with a detachable keyboard, connect the tablet to the keyboard base before
beginning these steps.
To change the boot order:
1. Insert the HP Recovery media.
2. Access the system Startup menu.
● For computers or tablets with keyboards attached, turn on or restart the computer or tablet, quickly
press esc, and then press f9 for boot options.
● For tablets without keyboards, turn on or restart the tablet, quickly press and hold the volume up
button, and then select f9.
‒ or –
Turn on or restart the tablet, quickly press and hold the volume down button, and then select f9.
3. Select the optical drive or USB ash drive from which you want to boot, and then follow the on-screen
instructions.
Using HP Sure Recover (select products only)
Select computer models are congured with HP Sure Recover, a PC operating system (OS) recovery solution
built into the hardware and software. HP Sure Recover can fully restore the HP OS image without installed
recovery software.
Using HP Sure Recover, an administrator or user can restore the system and install:
● Latest version of the operating system
● Platform-specic device drivers
● Software applications, in the case of a custom image
To access the latest documentation for HP Sure Recover, go to http://www.hp.com/support. Follow the
on-screen instructions to nd your product and locate your documentation.
Using HP Sure Recover (select products only) 23
Using HP PC Hardware Diagnostics5
You can use the HP PC Hardware Diagnostics utility to determine whether your computer hardware is running
properly. The three versions are HP PC Hardware Diagnostics Windows, HP PC Hardware Diagnostics UEFI
(Unied Extensible Firmware Interface), and (for select products only) Remote HP PC Hardware Diagnostics
UEFI, a rmware feature.
Using HP PC Hardware Diagnostics Windows (select products only)
HP PC Hardware Diagnostics Windows is a Windows-based utility that allows you to run diagnostic tests
to determine whether the computer hardware is functioning properly. The tool runs within the Windows
operating system to diagnose hardware failures.
If HP PC Hardware Diagnostics Windows is not installed on your computer, you must download and install it. To
download HP PC Hardware Diagnostics Windows, see Downloading HP PC Hardware Diagnostics Windows on
page 25.
Using an HP PC Hardware Diagnostics Windows hardware failure ID code
When HP PC Hardware Diagnostics Windows detects a failure that requires hardware replacement, a 24-digit
failure ID code is generated for select component tests. For interactive tests, such as keyboard, mouse, or
audio and video palette, you must perform troubleshooting steps before you can receive a failure ID.
■
You have several options after you receive a failure ID:
● Select Next to open the Event Automation Service (EAS) page, where you can log the case.
● Scan the QR code with your mobile device, which takes you to the EAS page, where you can log the
case.
● Select the box next to the 24-digit failure ID to copy your failure code and send it to support.
Accessing HP PC Hardware Diagnostics Windows
After HP PC Hardware Diagnostics Windows is installed, you can access it from HP Support Assistant or the
Start menu.
Accessing HP PC Hardware Diagnostics Windows from HP Support Assistant
After HP PC Hardware Diagnostics Windows is installed, follow these steps to access it from HP Support
Assistant:
1. Complete one of the following tasks:
● Select the Search icon in the taskbar, type support in the search box, and then select the HP
Support Assistant app.
● Select the question mark icon in the taskbar.
2. Select Fixes & Diagnostics.
3. Select Run hardware diagnostics, and then select Launch.
24
Chapter 5Using HP PC Hardware Diagnostics
4. When the tool opens, select the type of diagnostic test that you want to run, and then follow the
on-screen instructions.
NOTE: To stop a diagnostic test, select Cancel.
Accessing HP PC Hardware Diagnostics Windows from the Start menu (select products only)
After HP PC Hardware Diagnostics Windows is installed, follow these steps to access it from the Start menu:
1. Select the Start button, and then select All apps.
2. Select HP PC Hardware Diagnostics Windows.
3. When the tool opens, select the type of diagnostic test that you want to run, and then follow the
on-screen instructions.
NOTE: To stop a diagnostic test, select Cancel.
Downloading HP PC Hardware Diagnostics Windows
The HP PC Hardware Diagnostics Windows downloading instructions are provided in English only. You must
use a Windows computer to download this tool because only .exe les are provided.
Downloading the latest HP PC Hardware Diagnostics Windows version from HP
To download HP PC Hardware Diagnostics Windows from HP, follow these steps:
1. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed.
2. Select Download HP Diagnostics Windows, and then select the specic Windows diagnostics version to
download to your computer or a USB ash drive.
The tool downloads to the selected location.
Downloading the HP PC Hardware Diagnostics Windows from the Microsoft Store
You can download the HP PC Hardware Diagnostics Windows from the Microsoft Store:
1. Select the Microsoft Store app on your desktop or select the Search icon in the taskbar, and then type
Microsoft Store in the search box.
2. Type HP PC Hardware Diagnostics Windows in the Microsoft Store search box.
3. Follow the on-screen directions.
The tool downloads to the selected location.
Downloading HP Hardware Diagnostics Windows by product name or number (select products only)
You can download HP PC Hardware Diagnostics Windows by product name or number.
NOTE: For some products, you might have to download the software to a USB ash drive by using the
product name or number.
1. Go to http://www.hp.com/support.
2. Select Software and Drivers, select your type of product, and then enter the product name or number in
the search box that is displayed.
Accessing HP PC Hardware Diagnostics Windows from the Start menu (select products only)
25
3. In the Diagnostics section, select Download, and then follow the on-screen instructions to select the
specic Windows diagnostics version to be downloaded to your computer or USB ash drive.
The tool downloads to the selected location.
Installing HP PC Hardware Diagnostics Windows
To install HP PC Hardware Diagnostics Windows, navigate to the folder on your computer or the USB ash
drive where the .exe le downloaded, double-click the .exe le, and then follow the on-screen instructions.
Using HP PC Hardware Diagnostics UEFI
HP PC Hardware Diagnostics Unied Extensible Firmware Interface (UEFI) allows you to run diagnostic tests
to determine whether the computer hardware is functioning properly. The tool runs outside the operating
system so that it can isolate hardware failures from issues that are caused by the operating system or other
software components.
NOTE: For some products, you must use a Windows computer and a USB ash drive to download and create
the HP UEFI support environment because only .exe les are provided. For more information, see
Downloading HP PC Hardware Diagnostics UEFI to a USB ash drive on page 27.
If your PC does not start in Windows, you can use HP PC Hardware Diagnostics UEFI to diagnose hardware
issues.
Using an HP PC Hardware Diagnostics UEFI hardware failure ID code
When HP PC Hardware Diagnostics UEFI detects a failure that requires hardware replacement, a 24-digit
failure ID code is generated.
For assistance in solving the problem, complete one of these tasks:
● Select Contact HP, accept the HP privacy disclaimer, and then use a mobile device to scan the failure ID
code that appears on the next screen. The HP Customer Support - Service Center page appears with your
failure ID and product number automatically lled in. Follow the on-screen instructions.
● Contact support, and provide the failure ID code.
Starting HP PC Hardware Diagnostics UEFI
To start HP PC Hardware Diagnostics UEFI, follow this procedure.
1. Turn on or restart the computer, and quickly press esc.
2. Press f2.
The BIOS searches three places for the diagnostic tools, in the following order:
a. Connected USB ash drive
NOTE: To download the HP PC Hardware Diagnostics UEFI tool to a USB ash drive, see
Downloading the latest HP PC Hardware Diagnostics UEFI version on page 27.
b. Hard drive
c. BIOS
26
Chapter 5Using HP PC Hardware Diagnostics
3. When the diagnostic tool opens, select the type of diagnostic test that you want to run, and then follow
the on-screen instructions.
Starting HP PC Hardware Diagnostics UEFI through HP Hotkey Support software (select products
only)
To start HP PC Hardware Diagnostics UEFI through HP Hotkey Support software, follow this procedure.
1. From the Start menu, open the HP System Information Application or enter Fn+Esc.
2. In HP System Information screen, select Run System Diagnostics, select Yes to run the application, and
then select Restart.
IMPORTANT: To prevent loss of data, save your work in all open apps before restarting your computer.
NOTE: When the restart is complete, the computer will boot to HP PC Hardware Diagnostics UEFI
Application. Proceed with the troubleshooting tests.
Downloading HP PC Hardware Diagnostics UEFI to a USB ash drive
Downloading HP PC Hardware Diagnostics UEFI to a USB ash drive can be useful in some situations.
● HP PC Hardware Diagnostics UEFI is not included in the preinstallation image.
● HP PC Hardware Diagnostics UEFI is not included in the HP Tool partition.
● The hard drive is damaged.
NOTE: The HP PC Hardware Diagnostics UEFI downloading instructions are provided in English only, and
you must use a Windows computer to download and create the HP UEFI support environment because
only .exe les are provided.
Downloading the latest HP PC Hardware Diagnostics UEFI version
To download the latest HP PC Hardware Diagnostics UEFI version to a USB ash drive, follow this procedure:
1. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed.
2. Select Download HP Diagnostics UEFI, and then select Run.
Downloading HP PC Hardware Diagnostics UEFI by product name or number (select products only)
You can download HP PC Hardware Diagnostics UEFI by product name or number (select products only) to a
USB ash drive.
NOTE: For some products, you might have to download the software to a USB ash drive by using the
product name or number.
1. Go to http://www.hp.com/support.
2. Enter the product name or number, select your computer, and then select your operating system.
3. In the Diagnostics section, follow the on-screen instructions to select and download the specic UEFI
Diagnostics version for your computer.
Starting HP PC Hardware Diagnostics UEFI through HP Hotkey Support software (select products only)
27
Using Remote HP PC Hardware Diagnostics UEFI settings (select
products only)
Remote HP PC Hardware Diagnostics UEFI is a rmware (BIOS) feature that downloads HP PC Hardware
Diagnostics UEFI to your computer. It can then run the diagnostics on your computer, and it might upload
results to a precongured server.
For more information about Remote HP PC Hardware Diagnostics UEFI, go to
http://www.hp.com/go/techcenter/pcdiags, and then select Find out more.
Downloading Remote HP PC Hardware Diagnostics UEFI
HP Remote PC Hardware Diagnostics UEFI is also available as a SoftPaq that you can download to a server.
Downloading the latest Remote HP PC Hardware Diagnostics UEFI version
You can download the latest HP PC Hardware Diagnostics UEFI version to a USB ash drive.
1. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed.
2. Select Download Remote Diagnostics, and then select Run.
Downloading Remote HP PC Hardware Diagnostics UEFI by product name or number
You can download HP Remote PC Hardware Diagnostics UEFI by product name or number.
NOTE: For some products, you might have to download the software by using the product name or
number.
1. Go to http://www.hp.com/support.
2. Select Software and Drivers, select your type of product, enter the product name or number in the search
box that is displayed, select your computer, and then select your operating system.
3. In the Diagnostics section, follow the on-screen instructions to select and download the Remote UEFI
version for the product.
Customizing Remote HP PC Hardware Diagnostics UEFI settings
Using the Remote HP PC Hardware Diagnostics setting in Computer Setup (BIOS), you can perform several
customizations.
● Set a schedule for running diagnostics unattended. You can also start diagnostics immediately in
interactive mode by selecting Execute Remote HP PC Hardware Diagnostics.
● Set the location for downloading the diagnostic tools. This feature provides access to the tools from the
HP website or from a server that has been precongured for use. Your computer does not require the
traditional local storage (such as a hard drive or USB ash drive) to run remote diagnostics.
● Set a location for storing the test results. You can also set the user name and password that you use for
uploads.
● Display status information about the diagnostics run previously.
To customize Remote HP PC Hardware Diagnostics UEFI settings, follow these steps:
1. Turn on or restart the computer, and when the HP logo appears, press f10 to enter Computer Setup.
28
Chapter 5Using HP PC Hardware Diagnostics
2. Select Advanced, and then select Settings.
3. Make your customization selections.
4. Select Exit, then select Save Changes and Exit to save your settings.
Your changes take eect when the computer restarts.
Customizing Remote HP PC Hardware Diagnostics UEFI settings 29
Specications6
When you travel with or store your computer, the input power ratings and operating specications provide
helpful information.
Input power
The power information in this section might be helpful if you plan to travel internationally with the computer.
The computer operates on DC power, which can be supplied by an AC or a DC power source. The AC power
source must be rated at 100 V to 240 V, 50 Hz to 60 Hz. Although the computer can be powered from a
standalone DC power source, it should be powered only with an AC adapter or a DC power source supplied and
approved by HP for use with this computer.
The computer can operate on DC power within one or more of the following specications. The voltage and
current for your computer is located on the regulatory label.
30 Chapter 6Specications
Table 6-1 DC power specications
Input Power Rating
Operating voltage and current 5 V DC @ 3 A / 9 V DC @ 3 A / 12 V DC @ 2.5 A / 15 V DC @2 A – 30
W USB-C®
5 V DC @ 2 A / 12 V DC @ 3 A /15 V DC @ 3 A – 45 W USB-C
5 V DC @ 3 A / 9 V DC @ 3 A / 12 V DC @ 3.75 A /15 V DC @ 3 A – 45
W USB-C
5 V DC @ 3 A / 9 V DC @ 3 A / 10 V DC @ 3.75 A / 12 V DC @ 3.75 A /
15 V DC @ 3 A / 20 V DC @ 2.25 A – 45 W USB-C
5 V DC @ 3 A / 9 V DC @ 3 A / 12 V DC @ 5 A / 15 V DC @ 4.33 A / 20
V DC @ 3.25 A – 65 W USB-C
5 V DC @ 3 A / 9 V DC @ 3 A / 10 V DC @ 5 A / 12 V DC @ 5 A / 15 V
DC @ 4.33 A / 20 V DC @ 3.25 A – 65 W USB-C
5 V DC @ 3 A / 9 V DC @ 3 A / 10 V DC @ 5 A / 12 V DC @ 5 A / 15 V
DC @ 5 A / 20 V DC @ 4.5 A – 90 W USB-C
5 V DC @ 3 A / 9 V DC @ 3 A / 12 V DC @ 5 A / 15 V DC @ 5 A / 20 V
DC @ 5 A / 5 V DC USB-A port @ 2 A – 100 W USB-C + 10 W USB-A
19.5 V DC @ 2.31 A – 45 W
19.5 V DC @ 3.33 A – 65 W
19.5 V DC @ 4.62 A – 90 W
19.5 V DC @ 6.15 A – 120 W
19.5 V DC @ 6.9 A – 135 W
19.5 V DC @ 7.70 A – 150 W
19.5 V DC @ 10.3 A – 200 W
19.5 V DC @ 11.8 A – 230 W
19.5 V DC @ 16.92 A – 330 W
20 V DC @ 14 A – 280 W
NOTE: This product is designed for IT power systems in Norway with phase-to-phase voltage not
exceeding 240 V rms.
Operating environment
Use the operating specications for helpful information when you travel with or store your computer.
Table 6-2
Operating environment specications
Factor Metric U.S.
Temperature
Operating 5°C to 35°C 41°F to 95°F
Nonoperating –20°C to 60°C –4°F to 140°F
Operating environment 31
Table 6-2 Operating environment specications (continued)
Factor Metric U.S.
Relative humidity (noncondensing)
Operating 10% to 90% 10% to 90%
Nonoperating 5% to 95% 5% to 95%
Maximum altitude (unpressurized)
Operating –15 m to 3,048 m –50 ft to 10,000 ft
Nonoperating –15 m to 12,192 m –50 ft to 40,000 ft
32 Chapter 6Specications
Computer operating guidelines, routine care,
and shippingpreparation
7
Follow these guidelines to ensure the best performance and useful life of your computer.
Operating guidelines and routine care
HP has developed guidelines to help you properly set up and care for the computer and monitor.
● Keep the computer away from excessive moisture, direct sunlight, and extreme heat and cold.
● Operate the computer on a sturdy, level surface. Leave a 10.2 cm (4 inch) clearance on all vented sides of
the computer and above the monitor to permit the required airow.
● Never restrict the airow into the computer by blocking any vents or air intakes. Do not place the
keyboard, with the keyboard feet down, directly against the front of the desktop unit because this also
restricts
airow.
● Never operate the computer with the access panel or any of the expansion card slot covers removed.
● Do not stack computers on top of each other or place computers so near each other that they are subject
to each other’s recirculated or preheated air.
● To operate a computer within a separate enclosure, intake and exhaust ventilation must be provided on
the enclosure, and the previous operating guidelines still apply.
● Keep liquids away from the computer and keyboard.
● Never cover the ventilation slots on the monitor with any type of material.
● Install or enable power management functions of the operating system or other software, including sleep
states.
● Turn o the computer before you do either of the following tasks:
– Wipe the exterior of the computer with a soft, damp cloth as needed. Cleaning products might
discolor or damage the nish. See Removing dirt and debris from your computer on page 34 for the
recommended steps to clean the high-touch, external surfaces on your computer. After you remove
the dirt and debris, you can also clean the surfaces with a disinfectant. See Cleaning your computer
with a disinfectant on page 34 for guidelines to help prevent the spread of harmful bacteria and
viruses.
– Occasionally clean the air vents on all vented sides of the computer. Lint, dust, and other foreign
matter can block the vents and limit the airow.
Cleaning your computer
Cleaning your computer regularly removes dirt and debris so that your device continues to operate at its best.
Use the following information to safely clean the external surfaces of your computer.
Computer operating guidelines, routine care, and shippingpreparation
33
Removing dirt and debris from your computer
Here are the recommended steps to clean dirt and debris from your computer.
1. Wear disposable gloves made of latex (or nitrile gloves, if you are latex-sensitive) when cleaning the
surfaces.
2. Turn o your device and unplug the power cord and other connected external devices. Remove any
installed batteries from items such as wireless keyboards.
CAUTION: To prevent electric shock or damage to components, never clean a product while it is turned
on or plugged in.
3. Moisten a microber cloth with water. The cloth should be moist, but not dripping wet.
IMPORTANT: To avoid damaging the surface, avoid abrasive cloths, towels, and paper towels.
4. Wipe the exterior of the product gently with the moistened cloth.
IMPORTANT: Keep liquids away from the product. Avoid getting moisture in any openings. If liquid
makes its way inside your HP product, it can cause damage to the product. Do not spray liquids directly
on the product. Do not use aerosol sprays, solvents, abrasives, or cleaners containing hydrogen peroxide
or bleach that might damage the nish.
5. Start with the display (if applicable). Wipe carefully in one direction, and move from the top of the
display to the bottom. Finish with any exible cables, like power cord, keyboard cable, and USB cables.
6. Be sure that surfaces have completely air-dried before turning the device on after cleaning.
7. Discard the gloves after each cleaning. Clean your hands immediately after you remove the gloves.
See Cleaning your computer with a disinfectant on page 34 for recommended steps to clean the high-touch,
external surfaces on your computer to help prevent the spread of harmful bacteria and viruses.
Cleaning your computer with a disinfectant
The World Health Organization (WHO) recommends cleaning surfaces, followed by disinfection, as a best
practice for preventing the spread of viral respiratory illnesses and harmful bacteria.
After cleaning the external surfaces of your computer using the steps in Removing dirt and debris from your
computer on page 34, you might also choose to clean the surfaces with a disinfectant. A disinfectant that is
within HP’s cleaning guidelines is an alcohol solution consisting of 70% isopropyl alcohol and 30% water. This
solution is also known as rubbing alcohol and is sold in most stores.
Follow these steps when disinfecting high-touch, external surfaces on your computer:
1. Wear disposable gloves made of latex (or nitrile gloves, if you are latex-sensitive) when cleaning the
surfaces.
2. Turn o your device and unplug the power cord and other connected external devices. Remove any
installed batteries from items such as wireless keyboards.
CAUTION: To prevent electric shock or damage to components, never clean a product while it is turned
on or plugged in.
34
Chapter 7Computer operating guidelines, routine care, and shippingpreparation
3. Moisten a microber cloth with a mixture of 70% isopropyl alcohol and 30% water. The cloth should be
moist, but not dripping wet.
CAUTION: Do not use any of the following chemicals or any solutions that contain them, including
spray-based surface cleaners: bleach, peroxides (including hydrogen peroxide), acetone, ammonia, ethyl
alcohol, methylene chloride, or any petroleum-based materials, such as gasoline, paint thinner, benzene,
or toluene.
IMPORTANT: To avoid damaging the surface, avoid abrasive cloths, towels, and paper towels.
4. Wipe the exterior of the product gently with the moistened cloth.
IMPORTANT: Keep liquids away from the product. Avoid getting moisture in any openings. If liquid
makes its way inside your HP product, it can cause damage to the product. Do not spray liquids directly
on the product. Do not use aerosol sprays, solvents, abrasives, or cleaners containing hydrogen peroxide
or bleach that might damage the nish.
5. Start with the display (if applicable). Wipe carefully in one direction, and move from the top of the
display to the bottom. Finish with any exible cables, like power cord, keyboard cable, and USB cables.
6. Be sure that surfaces have completely air-dried before turning the device on after cleaning.
7. Discard the gloves after each cleaning. Clean your hands immediately after you remove the gloves.
Shipping preparation
If you have to ship your computer, follow these tips to keep your equipment safe.
1. Back up the hard drive les to an external storage device. Be sure that the backup media is not exposed
to electrical or magnetic impulses while stored or in transit.
NOTE: The hard drive locks automatically when the system power is turnedo.
2. Remove and store all removable media.
3. Turn o the computer and external devices.
4. Disconnect the power cord from the AC outlet, and then from the computer.
5. Disconnect the system components and external devices from their power sources and then from the
computer.
NOTE: Be sure that all boards are seated properly and secured in the board slots before shipping the
computer.
6. Pack the system components and external devices in their original packing boxes or similar packaging
with suicient packing material to protect them.
Shipping preparation
35
Electrostatic discharge8
Electrostatic discharge is the release of static electricity when two objects come into contact—for example,
the shock you receive when you walk across the carpet and touch a metal door knob.
A discharge of static electricity from ngers or other electrostatic conductors may damage electronic
components.
IMPORTANT: To prevent damage to the computer, damage to a drive, or loss of information, observe these
precautions:
● If removal or installation instructions direct you to unplug the computer, rst be sure that it is properly
grounded.
● Keep components in their electrostatic-safe containers until you are ready to install them.
● Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible.
●
Use nonmagnetic tools.
● Before handling components, discharge static electricity by touching an unpainted metal surface.
● If you remove a component, place it in an electrostatic-safe container.
36 Chapter 8Electrostatic discharge
Accessibility9
HP's goal is to design, produce, and market products, services, and information that everyone everywhere
can use, either on a standalone basis or with appropriate third-party assistive technology (AT) devices or
applications.
HP and accessibility
Because HP works to weave diversity, inclusion, and work/life into the fabric of the company, it is reected in
everything HP does. HP strives to create an inclusive environment focused on connecting people to the power
of technology throughout the world.
Finding the technology tools you need
Technology can unleash your human potential. Assistive technology removes barriers and helps you create
independence at home, at work, and in the community. Assistive technology helps increase, maintain, and
improve the functional capabilities of electronic and information technology.
For more information, see Finding the best assistive technology on page 38.
The HP commitment
HP is committed to providing products and services that are accessible for people with disabilities. This
commitment supports the company's diversity objectives and helps ensure that the benets of technology are
available to all.
The HP accessibility goal is to design, produce, and market products and services that can be eectively used
by everyone, including people with disabilities, either on a standalone basis or with appropriate assistive
devices.
To achieve that goal, this Accessibility Policy establishes seven key objectives to guide HP actions. All HP
managers and employees are expected to support these objectives and their implementation in accordance
with their roles and responsibilities:
● Raise the level of awareness of accessibility issues within HP, and provide employees with the training
they need to design, produce, market, and deliver accessible products and services.
● Develop accessibility guidelines for products and services, and hold product development groups
accountable for implementing these guidelines where competitively, technically, and economically
feasible.
● Involve people with disabilities in the development of accessibility guidelines and in the design and
testing of products and services.
● Document accessibility features, and make information about HP products and services publicly available
in an accessible form.
● Establish relationships with leading assistive technology and solution providers.
● Support internal and external research and development that improves assistive technology relevant to
HP products and services.
● Support and contribute to industry standards and guidelines for accessibility.
Accessibility
37
International Association of Accessibility Professionals (IAAP)
IAAP is a not-for-prot association focused on advancing the accessibility profession through networking,
education, and certication. The objective is to help accessibility professionals develop and advance their
careers and to better enable organizations to integrate accessibility into their products and infrastructure.
As a founding member, HP joined to participate with other organizations to advance the eld of accessibility.
This commitment supports HP’s accessibility goal of designing, producing, and marketing products and
services that people with disabilities can eectively use.
IAAP will make the profession strong by globally connecting individuals, students, and organizations to learn
from one another. If you are interested in learning more, go to http://www.accessibilityassociation.org to join
the online community, sign up for newsletters, and learn about membership options.
Finding the best assistive technology
Everyone, including people with disabilities or age-related limitations, should be able to communicate,
express themselves, and connect with the world using technology. HP is committed to increasing accessibility
awareness within HP and with our customers and partners.
Whether it’s large fonts that are easy on the eyes, voice recognition that lets you give your hands a rest, or
any other assistive technology to help with your specic situation—a variety of assistive technologies make
HP products easier to use. How do you choose?
Assessing your needs
Technology can unleash your potential. Assistive technology removes barriers and helps you create
independence at home, at work, and in the community. Assistive technology (AT) helps increase, maintain,
and improve the functional capabilities of electronic and information technology.
You can choose from many AT products. Your AT assessment should allow you to evaluate several products,
answer your questions, and facilitate your selection of the best solution for your situation. You will nd that
professionals qualied to do AT assessments come from many elds, including those licensed or certied
in physical therapy, occupational therapy, speech/language pathology, and other areas of expertise. Others,
while not certied or licensed, can also provide evaluation information. You will want to ask about the
individual's experience, expertise, and fees to determine if they are appropriate for your needs.
Accessibility for HP products
These links provide information about accessibility features and assistive technology, if applicable and
available in your country or region, that are included in various HP products. These resources will help you
select the specic assistive technology features and products most appropriate for your situation.
● HP Aging & Accessibility: Go to http://www.hp.com, type Accessibility in the search box. Select
Oice of Aging and Accessibility.
● HP computers: For Windows 7, Windows 8, and Windows 10, go to http://www.hp.com/support,
type Windows Accessibility Options in the Search our knowledge search box. Select the
appropriate operating system in the results.
● HP Shopping, peripherals for HP products: Go to http://store.hp.com, select Shop, and then select
Monitors or Accessories.
If you need additional support with the accessibility features on your HP product, see Contacting support on
page 41.
Additional links to external partners and suppliers that may provide additional assistance:
38
Chapter 9Accessibility
● Microsoft Accessibility information (Windows 7, Windows 8, Windows 10, Microsoft Oice)
● Google Products accessibility information (Android, Chrome, Google Apps)
Standards and legislation
Countries worldwide are enacting regulations to improve access to products and services for persons with
disabilities. These regulations are historically applicable to telecommunications products and services, PCs
and printers with certain communications and video playback features, their associated user documentation,
and their customer support.
Standards
The US Access Board created Section 508 of the Federal Acquisition Regulation (FAR) standards to address
access to information and communication technology (ICT) for people with physical, sensory, or cognitive
disabilities.
The standards contain technical criteria specic to various types of technologies, as well as performance-
based requirements which focus on functional capabilities of covered products. Specic criteria cover
software applications and operating systems, web-based information and applications, computers,
telecommunications products, video and multimedia, and self-contained closed products.
Mandate 376 – EN 301 549
The European Union created the EN 301 549 standard within Mandate 376 as an online toolkit for public
procurement of ICT products. The standard
species the accessibility requirements applicable to ICT products
and services, with a description of the test procedures and evaluation methodology for each requirement.
Web Content Accessibility Guidelines (WCAG)
Web Content Accessibility Guidelines (WCAG) from the W3C's Web Accessibility Initiative (WAI) helps web
designers and developers create sites that better meet the needs of people with disabilities or age-related
limitations.
WCAG advances accessibility across the full range of web content (text, images, audio, and video) and web
applications. WCAG can be precisely tested, is easy to understand and use, and allows web developers
exibility for innovation. WCAG 2.0 has also been approved as ISO/IEC 40500:2012.
WCAG specically addresses barriers to accessing the web experienced by people with visual, auditory,
physical, cognitive, and neurological disabilities, and by older web users with accessibility needs. WCAG 2.0
provides characteristics of accessible content:
● Perceivable (for instance, by addressing text alternatives for images, captions for audio, adaptability of
presentation, and color contrast)
● Operable (by addressing keyboard access, color contrast, timing of input, seizure avoidance, and
navigability)
● Understandable (by addressing readability, predictability, and input assistance)
● Robust (for instance, by addressing compatibility with assistive technologies)
Legislation and regulations
Accessibility of IT and information has become an area of increasing legislative importance. These links
provide information about key legislation, regulations, and standards.
Standards and legislation
39
● United States
● Canada
● Europe
● Australia
Useful accessibility resources and links
These organizations, institutions, and resources might be good sources of information about disabilities and
age-related limitations.
NOTE: This is not an exhaustive list. These organizations are provided for informational purposes only. HP
assumes no responsibility for information or contacts you encounter on the internet. Listing on this page
does not imply endorsement by HP.
Organizations
These organizations are a few of the many that provide information about disabilities and age-related
limitations.
● American Association of People with Disabilities (AAPD)
● The Association of Assistive Technology Act Programs (ATAP)
● Hearing Loss Association of America (HLAA)
● Information Technology Technical Assistance and Training Center (ITTATC)
● Lighthouse International
● National Association of the Deaf
● National Federation of the Blind
● Rehabilitation Engineering & Assistive Technology Society of North America (RESNA)
● Telecommunications for the Deaf and Hard of Hearing, Inc. (TDI)
● W3C Web Accessibility Initiative (WAI)
Educational institutions
Many educational institutions, including these examples, provide information about disabilities and age-
related limitations.
● California State University, Northridge, Center on Disabilities (CSUN)
● University of Wisconsin - Madison, Trace Center
● University of Minnesota computer accommodations program
Other disability resources
Many resources, including these examples, provide information about disabilities and age-related limitations.
● ADA (Americans with Disabilities Act) Technical Assistance Program
40
Chapter 9Accessibility
● ILO Global Business and Disability network
● EnableMart
● European Disability Forum
● Job Accommodation Network
● Microsoft Enable
HP links
These HP-specic links provide information that relates to disabilities and age-related limitations.
HP comfort and safety guide
HP public sector sales
Contacting support
HP oers technical support and assistance with accessibility options for customers with disabilities.
NOTE: Support is in English only.
● Customers who are deaf or hard of hearing who have questions about technical support or accessibility of
HP products:
– Use TRS/VRS/WebCapTel to call (877) 656-7058 Monday through Friday, 6 a.m. to 9 p.m. Mountain
Time.
● Customers with other disabilities or age-related limitations who have questions about technical support
or accessibility of HP products:
– Call (888) 259-5707 Monday through Friday, 6 a.m. to 9 p.m. Mountain Time.
HP links 41
Index
A
accessibility 37-39, 41
accessibility needs assessment 38
accessory security cable loop 10,
12, 13
assistive technology (AT)
nding 38
purpose 37
AT (assistive technology)
nding 38
purpose 37
audio-out (headphone)/audio-in
(microphone) combo jack 7, 9
audio-out jack 10, 11, 13
B
backup, creating 21
backups 21
boot order, changing 22
C
card reader 7, 9
caring for your computer 33
cleaning your computer 33
disinfecting 34
removing dirt and debris 34
computer operating guidelines 33
customer support, accessibility 41
D
diagnostics 3
documentation 3
Dual-Mode DisplayPort monitor
connector 10, 11, 13
E
electrostatic discharge 36
external WLAN antenna 13
external WLAN antenna port 13
F
front panel components 5
H
hard drive activity light 6-9
HDMI monitor connector 10, 12, 13
HP Assistive Policy 37
HP Business security lock slot 13
HP Flex IO module 10, 12, 13
HP PC Hardware Diagnostics UEFI
downloading 27
failure ID code 26
HP Hotkey Support software 27
starting 26, 27
using 26
HP PC Hardware Diagnostics
Windows
accessing 24, 25
downloading 25
failure ID code 24
installing 26
using 24
HP Recovery media
recovery 22
HP resources 2
HP Sure Recover 23
I
input power 30
internal WLAN antenna 13
International Association of
Accessibility Professionals 38
L
locks
cable lock 15
HPBusiness PC Security
Lock 15
padlock 15
O
operating environment 31
optical drive 6-9
optical drive eject button 6-9
P
padlock loop 10, 12, 13
power button 6-9
power connector 10, 11, 13
product ID location 14
product information 2
R
rear panel components 9
recovery 21
discs 22
media 22
USB ash drive 22
recovery media 21
creating using HP Cloud Recovery
Download Tool 21
creating using Windows
tools 21
Remote HP PC Hardware Diagnostics
UEFI settings
customizing 28
using 28
resources, accessibility 40
restoring 21
restoring and recovery methods 22
RJ-45 (network) jack 10, 12, 13
S
Section 508 accessibility
standards 39
security
cable lock 15
HPBusiness PC Security
Lock 15
padlock 15
security cable slot 11, 12, 14
serial number location 14
serial port 10, 12, 13
shipping preparation 35
specications 30
standards and legislation,
accessibility 39
support
general resources 2
HP resources 2
system restore 22
system restore point, creating 21
U
updates 4
USB port 10-12, 14
USB SuperSpeed 10 Gbps port 6-9
USB SuperSpeed 10 Gbps port with
HP Sleep and Charge 6-8
42
Index
