DIGITAL FULL COLOR PRINTER
MX-C528P
User's Guide
January 2023
Machine type:
5030
Models:
6H5
Contents
Safety information........................................................................................ 5
Conventions.......................................................................................................................................................... 5
Product statements............................................................................................................................................. 5
Learn about the printer................................................................................ 8
Finding the printer serial number.................................................................................................................... 8
Printer configurations..........................................................................................................................................8
Using the control panel......................................................................................................................................9
Understanding the status of the indicator light........................................................................................... 9
Selecting paper...................................................................................................................................................10
Set up, install, and configure.....................................................................18
Selecting a location for the printer................................................................................................................ 18
Attaching cables.................................................................................................................................................19
Setting up and using the home screen applications................................................................................ 19
Managing contacts............................................................................................................................................22
Setting up and using the accessibility features.........................................................................................23
Loading paper and specialty media.............................................................................................................25
Installing and updating software, drivers, and firmware..........................................................................31
Installing hardware options.............................................................................................................................34
Networking..........................................................................................................................................................55
Secure the printer.......................................................................................58
Locating the security slot................................................................................................................................ 58
Erasing printer memory................................................................................................................................... 58
Erasing printer storage drive..........................................................................................................................58
Restoring factory default settings................................................................................................................. 59
Statement of Volatility...................................................................................................................................... 59
Print.............................................................................................................. 60
Printing from a computer................................................................................................................................ 60
Printing from a mobile device........................................................................................................................60
Printing from a flash drive................................................................................................................................ 61
Supported flash drives and file types.......................................................................................................... 62
Configuring confidential jobs......................................................................................................................... 62
Contents 2
Printing confidential and other held jobs....................................................................................................63
Printing a font sample list................................................................................................................................ 64
Printing a directory list..................................................................................................................................... 64
Placing separator sheets between copies................................................................................................. 64
Canceling a print job........................................................................................................................................ 64
Adjusting toner darkness................................................................................................................................ 64
Use printer menus......................................................................................65
Menu map........................................................................................................................................................... 65
Device.................................................................................................................................................................. 66
Print....................................................................................................................................................................... 75
Paper.....................................................................................................................................................................84
USB Drive............................................................................................................................................................ 85
Network/Ports.....................................................................................................................................................87
Security................................................................................................................................................................ 99
Reports............................................................................................................................................................... 105
Troubleshooting............................................................................................................................................... 106
Printing the Menu Settings Page.................................................................................................................106
Maintain the printer.................................................................................. 107
Checking the status of parts and supplies................................................................................................107
Configuring supply notifications.................................................................................................................. 107
Setting up e‑mail alerts...................................................................................................................................107
Viewing reports................................................................................................................................................108
Ordering parts and supplies......................................................................................................................... 108
Replacing parts and supplies....................................................................................................................... 109
Cleaning printer parts..................................................................................................................................... 143
Saving energy and paper.............................................................................................................................. 148
Moving the printer to another location.......................................................................................................149
Shipping the printer........................................................................................................................................ 150
Troubleshoot a problem............................................................................151
Print quality problems......................................................................................................................................151
Printing problems.............................................................................................................................................152
The printer is not responding....................................................................................................................... 178
Unable to read flash drive............................................................................................................................. 179
Enabling the USB port.................................................................................................................................... 180
Contents 3
Clearing jams.................................................................................................................................................... 180
Network connection problems.....................................................................................................................190
Hardware options problems......................................................................................................................... 192
Issues with supplies........................................................................................................................................ 193
Paper feed problems...................................................................................................................................... 193
Color quality problems................................................................................................................................... 196
Contacting your dealer...................................................................................................................................198
Notices........................................................................................................199
Index.......................................................................................................... 208
Contents 4
Safety information
Conventions
Note: A note identifies information that could help you.
Warning: A warning identifies something that could damage the product hardware or software.
CAUTION: A caution indicates a potentially hazardous situation that could injure you.
Dierent types of caution statements include:
CAUTION—POTENTIAL INJURY: Indicates a risk of injury.
CAUTION—SHOCK HAZARD: Indicates a risk of electrical shock.
CAUTION—HOT SURFACE: Indicates a risk of burn if touched.
CAUTION—TIPPING HAZARD: Indicates a crush hazard.
CAUTION—PINCH HAZARD: Indicates a risk of being caught between moving parts.
Product statements
CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, connect the power cord to
an appropriately rated and properly grounded electrical outlet that is near the product and easily
accessible.
CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, use only the power cord
provided with this product or the manufacturer's authorized replacement.
CAUTION—POTENTIAL INJURY: Do not use this product with extension cords, multioutlet power strips,
multioutlet extenders, or UPS devices. The power capacity of these types of accessories can be easily
overloaded by a laser printer and may result in a risk of fire, property damage, or poor printer
performance.
CAUTION—POTENTIAL INJURY: Do not use this product with an inline surge protector. The use of a
surge protection device may result in a risk of fire, property damage, or poor printer performance.
CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, do not place or use this product near
water or wet locations.
CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, do not set up this product or make
any electrical or cabling connections, such as the power cord, fax feature, or telephone, during a
lightning storm.
CAUTION—POTENTIAL INJURY: Do not cut, twist, bind, crush, or place heavy objects on the power
cord. Do not subject the power cord to abrasion or stress. Do not pinch the power cord between objects
such as furniture and walls. If any of these things happen, a risk of fire or electrical shock results. Inspect
the power cord regularly for signs of such problems. Remove the power cord from the electrical outlet
before inspecting it.
Safety information 5
CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, make sure that all external
connections (such as Ethernet and telephone system connections) are properly installed in their marked
plug-in ports.
CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, if you are accessing the controller
board or installing optional hardware or memory devices sometime after setting up the printer, then turn
the printer o, and unplug the power cord from the electrical outlet before continuing. If you have any
other devices attached to the printer, then turn them o as well, and unplug any cables going into the
printer.
CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock when cleaning the exterior of the
printer, unplug the power cord from the electrical outlet and disconnect all cables from the printer before
proceeding.
CAUTION—POTENTIAL INJURY: If the printer weight is greater than 20 kg (44 lb), then it may require
two or more people to lift it safely.
CAUTION—POTENTIAL INJURY: When moving the printer, follow these guidelines to avoid personal
injury or printer damage:
• Make sure that all doors and trays are closed.
• Turn o the printer, and then unplug the power cord from the electrical outlet.
• Disconnect all cords and cables from the printer.
• If the printer has separate floor-standing optional trays or output options attached to it, then disconnect
them before moving the printer.
• If the printer has a caster base, then carefully roll it to the new location. Use caution when passing over
thresholds and breaks in
flooring.
• If the printer does not have a caster base but is configured with optional trays or output options, then remove
the output options and lift the printer
o
the trays. Do not try to lift the printer and any options at the same
time.
• Always use the handholds on the printer to lift it.
• Any cart used to move the printer must have a surface able to support the full footprint of the printer.
• Any cart used to move the hardware options must have a surface able to support the dimensions of the
options.
• Keep the printer in an upright position.
• Avoid severe jarring movements.
• Make sure that your fingers are not under the printer when you set it down.
• Make sure that there is adequate clearance around the printer.
CAUTION—TIPPING HAZARD: Installing one or more options on your printer or MFP may require a
caster base, furniture, or other feature to prevent instability causing possible injury. For more information
on supported configurations, contact the place where you purchased the printer.
CAUTION—TIPPING HAZARD: To reduce the risk of equipment instability, load each tray separately.
Keep all other trays closed until needed.
CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot
component, allow the surface to cool before touching it.
CAUTION—PINCH HAZARD: To avoid the risk of a pinch injury, use caution in areas marked with this
label. Pinch injuries may occur around moving parts, such as gears, doors, trays, and covers.
Safety information 6
CAUTION—POTENTIAL INJURY: This product uses a laser. Use of controls or adjustments or
performance of procedures other than those specified in the User’s Guide may result in hazardous
radiation exposure.
CAUTION—POTENTIAL INJURY: The lithium battery in this product is not intended to be replaced.
There is a danger of explosion if a lithium battery is incorrectly replaced. Do not recharge, disassemble,
or incinerate a lithium battery. Discard used lithium batteries according to the manufacturer's instructions
and local regulations.
This equipment is not suitable for use in locations where children are likely to be present.
This product is designed, tested, and approved to meet strict global safety standards with the use of specific
manufacturer's components. The safety features of some parts may not always be obvious. The manufacturer
is not responsible for the use of other replacement parts.
Refer service or repairs, other than those described in the user documentation, to a service representative.
SAVE THESE INSTRUCTIONS.
Safety information 7
Learn about the printer
Finding the printer serial number
1 Open door A.
2 Locate the serial number.
Printer configurations
CAUTION—TIPPING HAZARD: To reduce the risk of equipment instability, load each tray separately.
Keep all other trays closed until needed.
Yo u c a n
configure
your printer by adding four optional 550‑sheet trays.
Learn about the printer 8
1 Standard bin
2 650-sheet duo tray
Note: The tray is composed of a 550‑sheet tray and a 100‑sheet multipurpose feeder.
3 Optional 550‑sheet trays
4 Control panel
Using the control panel
Control panel part Function
1 Power button
• Turn on or turn o the printer.
Note: To tu rn
o
the printer, press and hold the power button for
five
seconds.
• Set the printer to Sleep mode.
• Wake the printer from Sleep or Hibernate mode.
2 Display
• View the printer messages and supply status.
• Set up and operate the printer.
3 Indicator light Check the status of the printer.
Understanding the status of the indicator light
Indicator light Printer status
O The printer is o.
Solid blue The printer is ready.
Blinking blue The printer is printing or processing data.
Blinking red The printer requires user intervention.
Solid amber The printer is in Sleep mode.
Blinking amber The printer is in Deep Sleep or Hibernate mode.
Learn about the printer 9
Selecting paper
Paper guidelines
Use the appropriate paper to prevent jams and help ensure trouble‑free printing.
• Always use new, undamaged paper.
• Before loading paper, know the recommended printable side of the paper. This information is usually
indicated on the paper package.
• Do not use paper that has been cut or trimmed by hand.
• Do not mix paper sizes, types, or weights in the same tray; mixing results in jams.
• Do not use coated papers unless they are specifically designed for electrophotographic printing.
Paper characteristics
The following paper characteristics aect print quality and reliability. Consider these factors before printing on
them.
Weight
Trays can feed paper of varying weights. Paper lighter than 60 g/m
2
(16 lb) may not be sti enough to feed
properly, and may cause jams. For more information, see the “Supported paper weights” topic.
Curl
Curl is the tendency for paper to curl at its edges. Excessive curl can cause paper feeding problems. Curl can
occur after the paper passes through the printer, where it is exposed to high temperatures. Storing paper
unwrapped in hot, humid, cold, or dry conditions can contribute to paper curling before printing and can cause
feeding problems.
Smoothness
Paper smoothness directly aects print quality. If paper is too rough, toner cannot fuse to it properly. If paper
is too smooth, it can cause paper feeding or print quality issues. We recommend the use of paper with 50
Sheeld
points.
Moisture content
The amount of moisture in paper
aects
both print quality and the printer ability to feed the paper correctly.
Leave paper in its original wrapper until you use it. Exposure of paper to moisture changes can degrade its
performance.
Before printing, store paper in its original wrapper for 24 to 48 hours. The environment in which the paper is
stored must be the same as the printer . Extend the time several days if the storage or transportation
environment is very
dierent
from the printer environment. Thick paper may also require a longer conditioning
period.
Grain direction
Grain refers to the alignment of the paper fibers in a sheet of paper. Grain is either grain long which runs the
length of the paper, or grain short which runs the width of the paper. For recommended grain direction, see the
“Supported paper weights” topic.
Learn about the printer 10
Fiber content
Most high‑quality xerographic paper is made from 100 percent chemically treated pulped wood. This content
provides the paper with a high degree of stability, resulting in fewer paper feeding problems and better print
quality. Paper containing fibers such as cotton can negatively aect paper handling.
Unacceptable paper
The following paper types are not recommended for use with the printer:
• Chemically treated papers that are used to make copies without carbon paper. They are also known as
carbonless papers, carbonless copy paper (CCP), or no carbon required (NCR) paper.
• Preprinted papers with chemicals that may contaminate the printer.
• Preprinted papers that can be aected by the temperature in the printer fuser.
• Preprinted papers that require a registration (the precise print location on the page) greater than ±2.3 mm
(±0.09 in.). For example, optical character recognition (OCR) forms.
Sometimes, registration can be adjusted with a software app to print successfully on these forms.
• Coated papers (erasable bond), synthetic papers, or thermal papers.
• Rough‑edged, rough or heavily textured surface papers, or curled papers.
• Recycled papers that fail EN12281:2002 (European).
• Paper weighing less than 60 g/m
2
(16 lb).
• Multiple‑part forms or documents.
Storing paper
Use these paper storage guidelines to help avoid jams and uneven print quality:
• Store paper in its original wrapper in the same environment as the printer for 24 to 48 hours before printing.
• Extend the time several days if the storage or transportation environment is very dierent from the printer
environment. Thick paper may also require a longer conditioning period.
• For best results, store paper where the temperature is 21°C (70°F) and the relative humidity is 40 percent.
• Most label manufacturers recommend printing in a temperature range of 18–24°C (65–75°F) with relative
humidity between 40 and 60 percent.
• Store paper in cartons, on a pallet or shelf, rather than on the
floor.
• Store individual packages on a flat surface.
• Do not store anything on top of individual paper packages.
• Take paper out of the carton or wrapper only when you are ready to load it in the printer. The carton and
wrapper help keep the paper clean, dry, and flat.
Selecting preprinted forms and letterhead
• Use grain long paper.
• Use only forms and letterhead printed using an oset lithographic or engraved printing process.
• Avoid paper with rough or heavily textured surfaces.
• Use inks that are not aected by the resin in toner. Inks that are oxidation‑set or oil‑based generally meet
these requirements; latex inks might not.
Learn about the printer 11
• Print samples on preprinted forms and letterheads considered for use before buying large quantities. This
action determines whether the ink in the preprinted form or letterhead
aects
print quality.
• When in doubt, contact your paper supplier.
• When printing on letterhead, load the paper in the proper orientation for your printer.
Supported paper sizes
Paper size
650‑sheet duo tray
Optional 550‑sheet tray Two‑sided printing
550‑sheet
tray
100‑sheet
multipurpose
feeder
1
A4
210 x 297 mm
(8.27 x 11.7 in.)
A5 landscape
2
210 x 148 mm
(8.27 x 5.83 in.)
A5 portrait
2
148 x 210 mm
(5.83 x 8.27 in.)
A6
105 x 148 mm
(4.13 x 5.83 in.)
Banner
215.9 x 1320.8 mm
(3 x 5 in. to 8.5 x 52
in.)
X
XX
Executive
184.2 x 266.7 mm
(7.25 x 10.5 in.)
Folio
215.9 x 330.2 mm
(8.5 x 13 in.)
1
Does not support automatic size sensing.
2
Supported in both the portrait and landscape orientations. When fed in portrait orientation, A5 is treated as narrow
paper. When fed in landscape orientation, it is treated as a regular width paper.
3
When Universal is selected, the page is formatted for 215.9 x 355.6 mm (8.5 x 14 in.) unless the size is specified
by the application.
4
Load narrow paper in portrait orientation.
5
When Other Envelope is selected, the page is formatted for 215.9 x 355.6 mm (8.5 x 14 in.) unless the size is
specified by the application.
Learn about the printer 12
Paper size
650‑sheet duo tray
Optional 550‑sheet tray Two‑sided printing
550‑sheet
tray
100‑sheet
multipurpose
feeder
1
Hagaki
100 x 148 mm
(3.94 x 5.83 in.)
X XX
JIS B5
182 x 257 mm
(7.17 x 10.1 in.)
Legal
215.9 x 355.6 mm
(8.5 x 14 in.)
Letter
215.9 x 279.4 mm
(8.5 x 11 in.)
Oficio (Mexico)
216 x 340 mm
(8.5 x 13.4 in.)
Statement
139.7 x 215.9 mm
(5.5 x 8.5 in.)
Universal
3, 4
76.2 x 127 mm to
215.9 x 355.6 mm
(3 x 5 in. to 8.5 x 14
in.)
X
XX
Universal
3, 4
105 x 148 mm to
215.9 x 355.6 mm
(4.13 x 5.83 in. to 8.5
x 14 in.)
1
Does not support automatic size sensing.
2
Supported in both the portrait and landscape orientations. When fed in portrait orientation, A5 is treated as narrow
paper. When fed in landscape orientation, it is treated as a regular width paper.
3
When Universal is selected, the page is formatted for 215.9 x 355.6 mm (8.5 x 14 in.) unless the size is
specified
by the application.
4
Load narrow paper in portrait orientation.
5
When Other Envelope is selected, the page is formatted for 215.9 x 355.6 mm (8.5 x 14 in.) unless the size is
specified
by the application.
Learn about the printer 13
Paper size
650‑sheet duo tray
Optional 550‑sheet tray Two‑sided printing
550‑sheet
tray
100‑sheet
multipurpose
feeder
1
7 3/4 Envelope
98.4 x 190.5 mm
(3.875 x 7.5 in.)
X XX
9 Envelope
98.4 x 225.4 mm
(3.875 x 8.875 in.)
X XX
10 Envelope
104.8 x 241.3 mm
(4.125 x 9.5 in.)
X
11 Envelope
114.3 x 263.525 mm
(4.5 x 10.375 in.)
X
12 Envelope
120.65 x 279.4 mm
(4.75 x 11 in.)
X
B5 Envelope
176 x 250 mm
(6.93 x 9.84 in.)
X
B6 Envelope
125 x 176 mm
(4.92 x 6.92 in.)
X
C5 Envelope
162 x 229 mm
(6.38 x 9.01 in.)
X
C6 Envelope
114 x 162 mm
(4.48 x 6.37 in.)
X
1
Does not support automatic size sensing.
2
Supported in both the portrait and landscape orientations. When fed in portrait orientation, A5 is treated as narrow
paper. When fed in landscape orientation, it is treated as a regular width paper.
3
When Universal is selected, the page is formatted for 215.9 x 355.6 mm (8.5 x 14 in.) unless the size is specified
by the application.
4
Load narrow paper in portrait orientation.
5
When Other Envelope is selected, the page is formatted for 215.9 x 355.6 mm (8.5 x 14 in.) unless the size is
specified by the application.
Learn about the printer 14
Paper size
650‑sheet duo tray
Optional 550‑sheet tray Two‑sided printing
550‑sheet
tray
100‑sheet
multipurpose
feeder
1
DL Envelope
110 x 220 mm
(4.33 x 8.66 in.)
X
Monarch
98.4 x 190.5 mm
(3.9 x 7.5 in.)
X XX
Other Envelope
5
98.4 x 162 mm to 176
x 250 mm
(3.87 x 6.38 in. to
6.93 x 9.84 in.)
X
XX
1
Does not support automatic size sensing.
2
Supported in both the portrait and landscape orientations. When fed in portrait orientation, A5 is treated as narrow
paper. When fed in landscape orientation, it is treated as a regular width paper.
3
When Universal is selected, the page is formatted for 215.9 x 355.6 mm (8.5 x 14 in.) unless the size is
specified
by the application.
4
Load narrow paper in portrait orientation.
5
When Other Envelope is selected, the page is formatted for 215.9 x 355.6 mm (8.5 x 14 in.) unless the size is
specified
by the application.
Supported paper types
Paper type
650‑sheet duo tray
Optional 550‑sheet
tray
Two‑sided printing
550‑sheet tray 100‑sheet
multipurpose feeder
Plain
Card stock
Recycled
Glossy
Labels
Vinyl Labels
Bond
Envelope
Letterhead
Preprinted
Learn about the printer 15
Paper type
650‑sheet duo tray
Optional 550‑sheet
tray
Two‑sided printing
550‑sheet tray 100‑sheet
multipurpose feeder
Colored Paper
Light
Heavy
Rough/Cotton
Transparency X X X X
Custom Type [x]
Notes:
• Labels, envelopes, and card stock always print at reduced speed.
• Card stock is supported in two‑sided printing only up to 163 g/m
2
(90‑lb bond). Anything heavier is
supported only in one‑sided printing.
• Vinyl labels are supported for occasional use only and must be tested for acceptability. Some vinyl labels
may feed more reliably from the multipurpose feeder.
Supported paper weights
650‑sheet duo tray
Optional 550‑sheet tray Two‑sided printing
550‑sheet tray 100‑sheet multipurpose
feeder
60–218 g/m
2
(16–58‑lb bond)
60–218 g/m
2
(16–58‑lb bond)
60–218 g/m
2
(16–58‑lb bond)
60–162 g/m
2
(16–43‑lb bond)
Paper type Paper weight
Plain Paper
75–90.3 g/m
2
(20–24 lb bond)
Glossy
88–176 g/m
2
(60–120 lb book)
162–176 g/m
2
grain long (60–65 lb cover)
Heavy Paper
90.3–105 g/m
2
grain long (24.1–28 lb bond)
Card stock
Up to 199 g/m
2
grain long (110 lb index)
Up to 218 g/m
2
grain short (80 lb cover)
Labels
Up to 218 g/m
2
(58 lb bond)
Envelopes
60–105 g/m
2
(16–28 lb bond)
Notes:
• For 60–176 g/m
2
(16–47‑lb bond) paper, grain long fibers are recommended.
• Paper less than 75 g/m
2
(20‑lb bond) must be printed with Paper Type set to Light Paper. Failure to do so
may cause excessive curl which can lead to feeding errors, especially in more humid environments.
Learn about the printer 16
• Two‑sided printing supports paper weight from 60–162 g/m
2
(16–43‑lb bond) paper.
• 100% cotton content maximum weight is 90 g/m
2
(24‑lb bond).
Learn about the printer 17
Set up, install, and
configure
Selecting a location for the printer
• Leave enough room to open trays, covers, and doors and to install hardware options.
• Set up the printer near an electrical outlet.
CAUTION—POTENTIAL INJURY: To avoid the risk of
fire
or electrical shock, connect the power cord
to an appropriately rated and properly grounded electrical outlet that is near the product and easily
accessible.
CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, do not place or use this product
near water or wet locations.
• Make sure that airflow in the room meets the latest revision of the ASHRAE 62 standard or the CEN Technical
Committee 156 standard.
• Provide a
flat,
sturdy, and stable surface.
• Keep the printer:
– Clean, dry, and free of dust.
– Away from stray staples and paper clips.
– Away from the direct airflow of air conditioners, heaters, or ventilators.
– Free from direct sunlight and humidity extremes.
• Observe the recommended temperatures and avoid fluctuations:
Ambient temperature 10 to 32.2°C (50 to 90°F)
Storage temperature 15.6 to 32.2°C (60 to 90°F)
• Allow the following recommended amount of space around the printer for proper ventilation:
1 Top 17 8 mm (7 in .)
2 Rear 76 mm (3 in.)
3 Right side 127 mm (5 in.)
Set up, install, and configure 18
4 Front 508 mm (20 in.)
5 Left side 127 mm (5 in.)
Attaching cables
CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, do not set up this product or make
any electrical or cabling connections, such as the power cord, fax feature, or telephone, during a
lightning storm.
CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, connect the power cord to
an appropriately rated and properly grounded electrical outlet that is near the product and easily
accessible.
CAUTION—POTENTIAL INJURY: To avoid the risk of
fire
or electrical shock, use only the power cord
provided with this product or the manufacturer's authorized replacement.
Warning—Potential Damage: Do not touch the USB cable, any wireless network adapter, or the printer in the
area shown while actively printing. Loss of data or a malfunction can occur.
Printer port Function
1 USB printer port Connect the printer to a network.
2 USB port Attach a keyboard or any compatible option.
3 Ethernet port Connect the printer to a computer.
4 Power cord socket Connect the printer to a properly grounded electrical outlet.
Setting up and using the home screen applications
Using the home screen
Note: Your home screen may vary depending on your home screen customization settings, administrative
setup, and active embedded solutions.
Set up, install, and configure 19
Icon Function
1 Stop or Cancel button Stop the current printer task.
2 Status/Supplies
• Show a warning or error message whenever the printer requires intervention to
continue processing.
• View more information on the printer warning or message and how to clear it.
Note: You can also access this setting by touching the top section of the home
screen.
3 Job Queue Show all the current print jobs.
Note: You can also access this setting by touching the top section of the home
screen.
4 Change Language Change the language on the display.
5 Settings Access the printer menus.
6 USB Drive Print photos and documents from a flash drive.
7 Held Jobs Show the print jobs that are held in the printer memory.
8 Address Book Manage a contact list that other applications on the printer can access.
9 On‑screen keypad Enter numbers or symbols in an input field.
Customizing the home screen
1 Open a web browser, and then type the printer IP address in the address field.
Notes:
• View the printer IP address on the printer home screen. The IP address appears as four sets of
numbers separated by periods, such as 123.123.123.123.
• If you are using a proxy server, then temporarily disable it to load the web page correctly.
2 Click Settings > Device > Home Screen Customization.
3 Do one or more of the following:
• To add an icon to the home screen, click , select the app name, and then click Add.
• To remove a home screen icon, select the app name, and then click Remove.
Set up, install, and configure 20
• To customize an app name, select the app name, click Edit, and then assign a name.
• To restore the name of an app, select the app name, click Edit, and then select Restore app label.
• To add a space between apps, click , select BLANK SPACE, and then click Add.
• To arrange the apps, drag the app names in the order that you want.
• To restore the default home screen, click Restore home screen.
4 Apply the changes.
Using Display Customization
Before using the application, make sure to do the following:
• From the Embedded Web Server, click Apps > Display Customization > Configure.
• Enable and configure the screen saver, slideshow, and wallpaper settings.
Managing screen saver and slide show images
1
From the Screen Saver and Slideshow Images section, add, edit, or delete an image.
Notes:
• You can add up to 10 images.
• When enabled, the status icons appear on the screen saver only when there are errors, warnings, or
cloud‑based notifications.
2 Apply the changes.
Changing the wallpaper image
1
From the home screen, touch Change Wallpaper.
2 Select an image to use.
3 Apply the changes.
Running a slide show from a
flash
drive
1
Insert a flash drive into the USB port.
2 From the home screen, touch Slideshow.
Images appear in alphabetical order.
Note: Yo u c a n r e m o v e t h e
flash
drive after the slide show starts, but the images are not stored in the
printer. If the slide show stops, then insert the flash drive again to view the images.
Managing bookmarks
Creating bookmarks
Use bookmarks to print frequently accessed documents that are stored in servers or on the web.
1 Open a web browser, and then type the printer IP address in the address field.
Set up, install, and configure 21
Notes:
• View the printer IP address on the printer home screen. The IP address appears as four sets of
numbers separated by periods, such as 123.123.123.123.
• If you are using a proxy server, then temporarily disable it to load the web page correctly.
2 Click Bookmarks > Add Bookmark, and then type a bookmark name.
3 Select an Address protocol type, and then do one of the following:
• For HTTP and HTTPS, type the URL that you want to bookmark.
• For HTTPS, make sure to use the host name instead of the IP address. For example, type
myWebsite.com/sample.pdf instead of typing 123.123.123.123/sample.pdf. Make sure that
the host name also matches the Common Name (CN) value in the server certificate. For more information
on obtaining the CN value in the server certificate, see the help information for your web browser.
• For FTP, type the FTP address. For example, myServer/myDirectory. Enter the FTP port number.
Port 21 is the default port for sending commands.
• For SMB, type the network folder address. For example, myServer/myShare/myFile.pdf. Type the
network domain name.
• If necessary, select the Authentication type for FTP and SMB.
To limit access to the bookmark, enter a PIN.
Note: The application supports the following
file
types: PDF, JPEG, and TIFF. Other
file
types such as
DOCX and XLSX are supported in some printer models.
4 Click Save.
Creating folders
1 Open a web browser, and then type the printer IP address in the address field.
Notes:
• View the printer IP address on the printer home screen. The IP address appears as four sets of
numbers separated by periods, such as 123.123.123.123.
• If you are using a proxy server, then temporarily disable it to load the web page correctly.
2 Click Bookmarks > Add Folder, and then type a folder name.
Note: To limit access to the folder, enter a PIN.
3 Click Save.
Note: You can create folders or bookmarks inside a folder. To create a bookmark, see
“Creating bookmarks”
on page 21.
Managing contacts
1 From the home screen, touch Address Book.
2 Do one or more of the following:
• To add a contact, touch on top of the screen, and then touch Create Contact. If necessary, specify a
login method to allow application access.
• To delete a contact, touch on top of the screen, touch Delete Contacts, and then select the contact.
Set up, install, and configure 22
• To edit contact information, touch the contact name.
• To create a group, touch on top of the screen, and then touch Create Group. If necessary, specify a
login method to allow application access.
• To delete a group, touch on top of the screen, touch Delete Groups, and then select the group.
• To edit a contact group, touch GROUPS > select a group name > > select the action you want to make.
3 Apply the changes.
Setting up and using the accessibility features
Activating Voice Guidance
From the home screen
1
In one motion and using one finger, slowly swipe left then up on the display until you hear a voice message.
Note: For printer models without built-in speakers, use headphones to hear the message.
2 Using two fingers, touch OK.
Note: If the gesture does not work, then apply more pressure.
From the keyboard
1
Press and hold the 5 key until you hear a voice message.
Note: For printer models without built-in speakers, use headphones to hear the message.
2 Press Tab to navigate the focus cursor to the OK button, and then press Enter.
Notes:
• When Voice Guidance is activated, always use two fingers to select any item on the display.
• Voice Guidance has limited language support.
Deactivating Voice Guidance
1 In one motion and using one
finger,
slowly swipe left then up on the display until you hear a voice message.
Note: For printer models without built-in speakers, use headphones to hear the message.
2 Using two fingers, do either of the following:
• Touc h Voice Guidance, then touch OK.
• Touc h Cancel.
Note: If the gesture does not work, then apply more pressure.
You can also deactivate Voice Guidance by doing either of the following:
• Using two fingers, double tap the home screen.
• Press the power button to put the printer in Sleep or Hibernate mode.
Set up, install, and configure 23
Navigating the screen using gestures
Notes:
• Most of the gestures are applicable only when Voice Guidance is activated.
• Enable Magnification to use the zoom and pan gestures.
• Use a physical keyboard to type characters and adjust certain settings.
Gesture Function
Swipe left then up using one finger Launch Accessibility mode. Use the same gesture to exit Accessibility mode.
Note: This gesture is also applicable when the printer is in normal mode.
Double‑tap using one finger Select an option or item on the screen.
Double‑tap the home icon using two
fingers
Deactivate the Accessibility mode.
Triple‑tap using one finger Zoom in or zoom out text and images.
Swipe right or swipe down using one
finger
Move to the next item on the screen.
Swipe left or swipe up using one
finger
Move to the previous item on the screen.
Swipe up then down using one
finger
Move to the first item on the screen.
Pan Access parts of the zoomed image that are beyond the limit of the screen.
Note: Use two fingers to drag a zoomed image.
Swipe up then right using one finger Increase the volume.
Note: This gesture is also applicable when the printer is in normal mode.
Swipe down then right using one
finger
Decrease the volume.
Note: This gesture is also applicable when the printer is in normal mode.
Swipe up then left using one finger Exit an application and return to the home screen.
Swipe down then left using one
finger
Go back to the previous setting.
Using the on‑screen keyboard
When the on‑screen keyboard appears, do one or more of the following:
• Touch a key to announce and type the character in the field.
• Drag a finger across dierent characters to announce and type the character in the field.
• Touch a text box using two fingers to announce the characters in the field.
• Touc h Backspace to delete characters.
Set up, install, and configure 24
Enabling Magnification mode
1 In one motion and using one
finger,
slowly swipe left then up on the display until you hear a voice message.
Note: For printer models without built-in speakers, use headphones to hear the message.
2 Using two fingers, do the following:
a To uc h Magnification mode.
b Touc h OK.
Note: If the gesture does not work, then apply more pressure.
For more information on navigating a
magnified
screen, see
“Navigating the screen using gestures” on page
24.
Loading paper and specialty media
Setting the size and type of the specialty media
The trays automatically detect the size of plain paper. For specialty media like labels, card stock, or envelopes,
do the following:
1 From the home screen, touch Settings > Paper > Tray
Configuration
> Paper Size/Type > select a paper
source.
2 Set the size and type of the specialty media.
Configuring Universal paper settings
1 From the home screen, touch Settings > Paper > Media Configuration > Universal Setup.
2 Configure the settings.
Enabling the Multiple Universal Sizes setting
1 From the home screen, touch Settings > Device > Maintenance > Configuration Menu > Tray
Configuration.
2 Enable the Multiple Universal Sizes setting.
Loading trays
CAUTION—TIPPING HAZARD: To reduce the risk of equipment instability, load each tray separately.
Keep all other trays closed until needed.
1 Remove the tray.
Note: To avoid jams, do not remove trays while the printer is busy.
Set up, install, and configure 25
2 Adjust the guides to match the size of the paper that you are loading.
Note: Use the indicators on the bottom of the tray to position the guides.
Set up, install, and configure 26
3 Flex, fan, and align the paper edges before loading.
4 Load the paper stack with the printable side faceup.
• For one‑sided printing, load letterhead faceup with the header toward the front of the tray.
• For two‑sided printing, load letterhead facedown with the header toward the back of the tray.
• Do not slide paper into the tray.
• For plain paper, make sure that the stack height is below the maximum paper fill indicator. Overfilling
may cause paper jams.
Set up, install, and configure 27
• For envelopes and other specialty media, make sure that the stack height is below the dashed line.
Overfilling
may cause paper jams.
5 Insert the tray.
If necessary, set the paper size and type to match the paper loaded in the tray.
Set up, install, and configure 28
Loading the multipurpose feeder
1 Open the multipurpose feeder.
2 Adjust the guide to match the size of the paper that you are loading.
3 Flex, fan, and align the paper edges before loading.
Set up, install, and configure 29
4 Load the paper.
• Load paper and card stock with the printable side facedown and the top edge entering the printer first.
• Load envelope with the flap side up and against the right side of the paper guide. Load European
envelopes with the flap entering the printer first.
Warning—Potential Damage: Do not use envelopes with stamps, clasps, snaps, windows, coated
linings, or self‑stick adhesives.
Note: To avoid paper pick problems, make sure that the leading edge of the paper or specialty media is
properly aligned with the separator dam.
Set up, install, and configure 30
5 From the Paper menu in the control panel, set the paper size and type to match the paper loaded in the
multipurpose feeder.
Linking trays
1 From the home screen, touch Settings > Paper > Tray
Configuration
> select a paper source.
2 Set the same paper size and paper type for the trays that you are linking.
3 From the home screen, touch Settings > Device > Maintenance >
Configuration
Menu > Tray
Configuration
> Tray Linking.
4 Touc h Automatic.
To unlink trays, make sure that no trays have the same paper size and paper type settings.
Warning—Potential Damage: The temperature of the fuser varies according to the specified paper type. To
avoid printing issues, match the paper type setting in the printer with the paper loaded in the tray.
Installing and updating software, drivers, and firmware
Installing the printer software
Notes:
• The print driver is included in the software installer package.
• For Macintosh computers with macOS version 10.7 or later, you do not need to install the driver to print
on an AirPrint-certified printer. If you want custom printing features, then download the print driver.
1 Obtain a copy of the software installer package.
• From the software CD that came with your printer.
2 Run the installer, and then follow the instructions on the computer screen.
Set up, install, and configure 31
Adding printers to a computer
Before you begin, do one of the following:
• Connect the printer and the computer to the same network. For more information on connecting the printer
to a network, see
“Connecting the printer to a Wi‑Fi network” on page 55.
• Connect the computer to the printer. For more information, see “Connecting a computer to the printer” on
page 57.
• Connect the printer to the computer using a USB cable. For more information, see “Attaching cables” on
page 19.
Note: The USB cable is sold separately.
For Windows users
1
From a computer, install the print driver.
Note: For more information, see “Installing the printer software” on page 31.
2 Open the printers folder, and then click Add a printer or scanner.
3 Depending on your printer connection, do one of the following:
• Select a printer from the list, and then click Add device.
• Click Show Wi‑Fi Direct printers, select a printer, and then click Add device.
• Click The printer that I want isn’t listed, and then from the Add Printer window, do the following:
a Select Add a printer using a TCP/IP address or hostname, and then click Next.
b In the “Hostname or IP address” field, type the printer IP address, and then click Next.
Notes:
– View the printer IP address on the printer home screen. The IP address appears as four sets of
numbers separated by periods, such as 123.123.123.123.
– If you are using a proxy server, then temporarily disable it to load the web page correctly.
c Select a print driver, and then click Next.
d Select Use the print driver that is currently installed (recommended), and then click Next.
e Type a printer name, and then click Next.
f Select a printer sharing option, and then click Next.
g Click Finish.
For Macintosh users
1
From a computer, open Printers & Scanners.
2 Click , and then select a printer.
3 From the Use menu, select a print driver.
Notes:
• To use the Macintosh print driver, select either AirPrint or Secure AirPrint.
4 Add the printer.
Set up, install, and configure 32
Updating firmware
To enhance printer performance and fix issues, update the printer firmware regularly.
1 Open a web browser, and then type the printer IP address in the address field.
Notes:
• View the printer IP address on the printer home screen. The IP address appears as four sets of
numbers separated by periods, such as 123.123.123.123.
• If you are using a proxy server, then temporarily disable it to load the web page correctly.
2 Click Settings > Device > Update Firmware.
3 Do either of the following:
• Click Check for updates > I agree, start update.
• Upload the flash file.
a Browse to the
flash
file.
b Click Upload > Start.
Exporting or importing a configuration file
You can export the configuration settings of your printer into a text file, and then import the file to apply the
settings to other printers.
1 Open a web browser, and then type the printer IP address in the address
field.
Notes:
• View the printer IP address on the printer home screen. The IP address appears as four sets of
numbers separated by periods, such as 123.123.123.123.
• If you are using a proxy server, then temporarily disable it to load the web page correctly.
2 From the Embedded Web Server, click Export Configuration or Import Configuration.
3 Follow the instructions on the screen.
4 If the printer supports applications, then do the following:
a Click Apps > select the application >
Configure
.
b Click Export or Import.
Adding available options in the print driver
For Windows users
1 Open the printers folder.
2 Select the printer you want to update, and then do either of the following:
• For Windows 7 or later, select Printer properties.
• For earlier versions, select Properties.
3 Navigate to the Configuration tab, and then select Update Now ‑ Ask Printer.
4 Apply the changes.
Set up, install, and configure 33
For Macintosh users
1 From System Preferences in the Apple menu, navigate to your printer, and then select Options & Supplies.
2 Navigate to the list of hardware options, and then add any installed options.
3 Apply the changes.
Installing hardware options
Available internal options
• Intelligent storage drive (ISD)
– Fonts
• Simplified Chinese
• Traditional Chinese
• Japanese
• Korean
• Arabic
– Mass storage
• Printer hard disk
• Licensed features
– IPDS
– Bar Code
• Wireless module
– MarkNet
TM
N8370
– MarkNet N8372
• Trusted Platform Module (TPM)
Notes:
• An ISD or a hard disk is required to activate formsmerge and other features.
• Some IPDS features require an ISD or a hard disk.
Note: Some options are available only in some printer models. For more information, contact the place
where you purchased the printer.
Installing optional trays
CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, if you are accessing the controller
board or installing optional hardware or memory devices sometime after setting up the printer, then turn
the printer o, and unplug the power cord from the electrical outlet before continuing. If you have any
other devices attached to the printer, then turn them o as well, and unplug any cables going into the
printer.
1 Turn
o
the printer.
2 Unplug the power cord from the electrical outlet, and then from the printer.
Set up, install, and configure 34
3 Unpack the optional tray, and then remove all the packing material.
Note: If optional trays are already installed, then unlock them from the printer before lifting the printer. Do
not try to lift the printer and trays at the same time.
4 Install the printer on top of the optional tray until it clicks into place.
CAUTION—POTENTIAL INJURY: If the printer weight is greater than 20 kg (44 lb), then it may
require two or more people to lift it safely.
5 Connect the power cord to the printer, and then to the electrical outlet.
CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, connect the power cord
to an appropriately rated and properly grounded electrical outlet that is near the product and easily
accessible.
6 Turn on the printer.
Add the tray in the print driver to make it available for print jobs. For more information, see
“Adding available
options in the print driver” on page 33.
Set up, install, and configure 35
Installing the intelligent storage drive
CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, if you are accessing the controller
board or installing optional hardware or memory devices sometime after setting up the printer, then turn
the printer o, and unplug the power cord from the electrical outlet before continuing. If you have any
other devices attached to the printer, then turn them o as well, and unplug any cables going into the
printer.
1 Turn o the printer, and then unplug the power cord from the electrical outlet.
2 Using a flat‑head screwdriver, remove the controller board access cover.
Warning—Potential Damage: Controller board electronic components are easily damaged by static
electricity. Touch a metal surface on the printer before touching any controller board components or
connectors.
3 Unpack the intelligent storage drive (ISD).
Warning—Potential Damage: Avoid touching the connection points along the edge of the card.
Set up, install, and configure 36
4 Locate the ISD connector.
5 Insert the card to the ISD connector.
Set up, install, and configure 37
6 Attach the controller board access cover.
7 Connect the power cord to the electrical outlet, and then turn on the printer.
CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, connect the power cord
to an appropriately rated and properly grounded electrical outlet that is near the product and easily
accessible.
Set up, install, and configure 38
Installing the Trusted Platform Module
CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, if you are accessing the controller
board or installing optional hardware or memory devices sometime after setting up the printer, then turn
the printer o, and unplug the power cord from the electrical outlet before continuing. If you have any
other devices attached to the printer, then turn them o as well, and unplug any cables going into the
printer.
1 Turn o the printer, and then unplug the power cord from the electrical outlet.
2 Using a flat‑head screwdriver, remove the controller board shield.
Warning—Potential Damage: Controller board electronic components are easily damaged by static
electricity. Touch a metal surface on the printer before touching any controller board components or
connectors.
Set up, install, and configure 39
3 Unpack the Trusted Platform Module.
Set up, install, and configure 40
4 Locate the TPM connector.
5 Attach the module to the TPM connector.
Set up, install, and configure 41
6 Attach the controller board shield.
7 Connect the power cord to the electrical outlet, and then turn on the printer.
CAUTION—POTENTIAL INJURY: To avoid the risk of
fire
or electrical shock, connect the power cord
to an appropriately rated and properly grounded electrical outlet that is near the product and easily
accessible.
Set up, install, and configure 42
Installing a printer hard disk
CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, if you are accessing the controller
board or installing optional hardware or memory devices sometime after setting up the printer, then turn
the printer o, and unplug the power cord from the electrical outlet before continuing. If you have any
other devices attached to the printer, then turn them o as well, and unplug any cables going into the
printer.
1 Turn o the printer, and then unplug the power cord from the electrical outlet.
2 Using a flat‑head screwdriver, remove the controller board shield.
Warning—Potential Damage: Controller board electronic components are easily damaged by static
electricity. Touch a metal surface on the printer before touching any controller board electronic
components or connectors.
Set up, install, and configure 43
3 Unpack the hard disk.
4 Attach the hard disk to the controller board.
Warning—Potential Damage: Do not touch or press the center of the hard disk.
Set up, install, and configure 44
Set up, install, and configure 45
5 Attach the controller board shield.
6 Connect the power cord to the electrical outlet, and then turn on the printer.
CAUTION—POTENTIAL INJURY: To avoid the risk of
fire
or electrical shock, connect the power cord
to an appropriately rated and properly grounded electrical outlet that is near the product and easily
accessible.
Set up, install, and configure 46
Installing wireless modules
Installing MarkNet N8370 Wireless Print Server
CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, if you are accessing the controller
board or installing optional hardware or memory devices sometime after setting up the printer, then turn
the printer o, and unplug the power cord from the electrical outlet before continuing. If you have any
other devices attached to the printer, then turn them o as well, and unplug any cables going into the
printer.
1 Turn o the printer, and then unplug the power cord from the electrical outlet.
2 Using a flat‑head screwdriver, remove the controller board shield.
Warning—Potential Damage: Controller board electronic components are easily damaged by static
electricity. Touch a metal surface on the printer before touching any controller board electronic
components or connectors.
Set up, install, and configure 47
Set up, install, and configure 48
3 Install the wireless module into its housing.
Set up, install, and configure 49
4 Attach the wireless module to the controller board shield.
Set up, install, and configure 50
5 Connect the wireless assembly to the ISP connector in the controller board.
Set up, install, and configure 51
6 Attach the controller board shield.
Set up, install, and configure 52
7 Attach the NFC card.
8 Connect the power cord to the electrical outlet, and then turn on the printer.
CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, connect the power cord
to an appropriately rated and properly grounded electrical outlet that is near the product and easily
accessible.
Installing MarkNet N8372 Wireless Print Server
1 Turn o the printer.
2 Apply isopropyl alcohol to a damp, soft, lint-free cloth, and then wipe the surface around the USB port.
3 Install the wireless module.
Notes:
• Apply firm pressure to make sure that the tape sticks to the surface of the printer.
• Make sure that the printer surface is dry and free of condensed moisture.
Set up, install, and configure 53
• The module is best bonded to the printer after 72 hours.
4 Check for a gap between the module and the printer, then attach the spacer module if necessary.
5 Attach the NFC card.
6 Turn on the printer.
Set up, install, and configure 54
Networking
Connecting the printer to a Wi‑Fi network
Before you begin, make sure that:
• A wireless module is installed in your printer. For more information, see the Installing wireless modules
section.
• Active Adapter is set to Auto. From the home screen, touch Settings > Network/Ports > Network Overview
> Active Adapter.
1 From the home screen, touch Settings > Network/Ports > Wireless > Setup On Printer Panel > Choose
Network.
2 Select a Wi‑Fi network, and then type the network password.
Note: For printers that are Wi‑Fi‑network‑ready, a prompt to set up the Wi‑Fi network appears during
initial setup.
Connecting the printer to a wireless network using Wi‑Fi Protected Setup
(WPS)
Before you begin, make sure that:
• The access point (wireless router) is WPS‑certified or WPS‑compatible. For more information, see the
documentation that came with your access point.
• A wireless module is installed in your printer. For more information, see the Installing wireless modules
section.
• Active Adapter is set to Auto. From the home screen, touch Settings > Network/Ports > Network Overview
> Active Adapter.
Using the Push-Button method
1
From the home screen, touch Settings > Network/Ports > Wireless > Wi‑Fi Protected Setup > Start Push
Button Method.
2 Follow the instructions on the display.
Using the personal
identification
number (PIN) method
1
From the home screen, touch Settings > Network/Ports > Wireless > Wi‑Fi Protected Setup > Start PIN
Method.
2 Copy the eight‑digit WPS PIN.
3 Open a web browser, and then type the IP address of your access point in the address field.
Notes:
• To know the IP address, see the documentation that came with your access point.
• If you are using a proxy server, then temporarily disable it to load the web page correctly.
4 Access the WPS settings. For more information, see the documentation that came with your access point.
5 Enter the eight‑digit PIN, and then save the changes.
Set up, install, and configure 55
Configuring Wi‑Fi Direct
Wi-Fi Direct
®
allows wireless devices to connect directly to a Wi-Fi Direct‑enabled printer without using an
access point (wireless router).
Before you begin, make sure that a wireless module is installed on your printer. For more information, see the
Installing wireless modules section.
1 From the home screen, touch Settings > Network/Ports > Wi-Fi Direct.
2 Configure the settings.
• Enable Wi‑Fi Direct—Enables the printer to broadcast its own Wi‑Fi Direct network.
• Wi‑Fi Direct Name—Assigns a name for the Wi‑Fi Direct network.
• Wi‑Fi Direct Password—Assigns the password for negotiating the wireless security when using the
peer‑to-peer connection.
• Show Password on Setup Page—Shows the password on the Network Setup Page.
• Auto-Accept Push Button Requests—Lets the printer accept connection requests automatically.
Note: Accepting push‑button requests automatically is not secured.
Notes:
• By default, the Wi-Fi Direct network password is not visible on the printer display. To show the password,
enable the password peek icon. From the home screen, touch Settings > Security > Miscellaneous >
Enable Password/PIN Reveal.
• You can see the password of the Wi-Fi Direct network without showing it on the printer display. From the
home screen, touch Settings > Reports > Network > Network Setup Page.
Connecting a mobile device to the printer
Before connecting your mobile device, make sure that Wi‑Fi Direct has been configured. For more information,
see
“Configuring Wi‑Fi Direct” on page 56.
Connecting using Wi‑Fi Direct
Note: These instructions apply only to Android mobile devices.
1 From the mobile device, go to the settings menu.
2 Enable Wi‑Fi, and then tap Wi‑Fi Direct.
3 Select the printer Wi-Fi Direct name.
4
Confirm
the connection on the printer control panel.
Connecting using Wi‑Fi
1
From the mobile device, go to the settings menu.
2 Tap Wi‑Fi, and then select the printer Wi-Fi Direct name.
Note: The string DIRECT-xy (where x and y are two random characters) is added before the Wi-Fi Direct
name.
3 Enter the Wi-Fi Direct password.
Set up, install, and configure 56
Connecting a computer to the printer
Before connecting your computer, make sure that Wi‑Fi Direct has been configured. For more information, see
“Configuring Wi‑Fi Direct” on page 56.
For Windows users
1
Open the printers folder, and then click Add a printer or scanner.
2 Click Show Wi-Fi Direct printers, and then select the printer Wi‑Fi Direct name.
3 From the printer display, take note of the eight-digit PIN of the printer.
4 Enter the PIN on the computer.
Note: If the print driver is not already installed, then Windows downloads the appropriate driver.
For Macintosh users
1
Click the wireless icon, and then select the printer Wi‑Fi Direct name.
Note: The string DIRECT-xy (where x and y are two random characters) is added before the Wi-Fi Direct
name.
2 Type the Wi‑Fi Direct password.
Note: Switch your computer back to its previous network after disconnecting from the Wi-Fi Direct network.
Deactivating the Wi‑Fi network
1 From the home screen, touch Settings > Network/Ports > Network Overview > Active Adapter > Standard
Network.
2 Follow the instructions on the display.
Checking the printer connectivity
1 From the home screen, touch Settings > Reports > Network > Network Setup Page.
2 Check the first section of the network setup page, and confirm that the status is connected.
If the status is not connected, then the LAN drop may be inactive, or the network cable may be
malfunctioning. Contact your administrator for assistance.
Set up, install, and configure 57
Secure the printer
Locating the security slot
The printer is equipped with a security lock feature. Attach a security lock compatible with most laptop
computers in the location shown to secure the printer in place.
Erasing printer memory
To erase volatile memory or buered data in your printer, turn o the printer.
To erase nonvolatile memory, device and network settings, security settings, and embedded solutions, do the
following:
1 From the home screen, touch Settings > Device > Maintenance > Out of Service Erase.
2 To uc h th e Sanitize all information on nonvolatile memory check box, and then touch ERASE.
3 Touc h Start initial setup wizard or Leave printer oine, and then touch Next.
4 Start the operation.
Note: This process also destroys the encryption key that is used to protect user data. Destroying the
encryption key makes the data irrecoverable.
Erasing printer storage drive
1 From the home screen, touch Settings > Device > Maintenance > Out of Service Erase.
2 Depending on the storage drive that is installed on your printer, do either of the following:
• For hard disk, touch the Sanitize all information on hard disk check box, touch ERASE, and then select
a method to erase data.
Note: The process to sanitize the hard disk can take from several minutes to more than an hour,
making the printer unavailable for other tasks.
• For intelligent storage drive (ISD), touch Erase Intelligent Storage Drive, and then touch ERASE to erase
all user data.
3 Start the operation.
Secure the printer 58
Restoring factory default settings
1 From the home screen, touch Settings > Device > Restore Factory Defaults.
2 To uc h Restore Settings > select the settings that you want to restore > RESTORE.
3 Start the operation.
Statement of Volatility
Type of memory Description
Volatile memory The printer uses standard random access memory (RAM)
to buer temporarily user data during simple print jobs.
Nonvolatile memory The printer may use two forms of non-volatile memory:
EEPROM and NAND (flash memory). Both types store the
operating system, printer settings, and network
information. They also store bookmark settings and
embedded solutions.
Hard disk storage drive Some printers may have a hard disk drive installed. The
printer hard disk is designed for printer-specific
functionality. The hard disk lets the printer retain
buered
user data from complex print jobs, form data, and font
data.
Intelligent storage drive (ISD) Some printers may have an ISD installed. ISD uses non-
volatile flash memory to store user data from complex
print jobs, form data, and font data.
Erase the content of any installed printer memory in the following circumstances:
• The printer is decommissioned.
• The printer hard disk or ISD is replaced.
• The printer is moved to a dierent department or location.
• The printer is serviced by someone from outside your organization.
• The printer is removed from your premises for service.
• The printer is sold to another organization.
Note: To dispose a storage drive, follow the policies and procedures of your organization.
Secure the printer 59
Print
Printing from a computer
Note: For labels, card stock, and envelopes, set the paper size and type in the printer before printing the
document.
1 From the document that you are trying to print, open the Print dialog.
2 If necessary, adjust the settings.
3 Print the document.
Printing from a mobile device
Printing from a mobile device using AirPrint
The AirPrint software feature is a mobile printing solution that allows you to print directly from Apple devices
to an AirPrint‑certified printer.
Notes:
• Make sure that the Apple device and the printer are connected to the same network. If the network has
multiple wireless hubs, then make sure that both devices are connected to the same subnet.
• This application is supported only in some Apple devices.
1 From your mobile device, select a document from your
file
manager or launch a compatible application.
2 Tap the share icon, and then tap Print.
3 Select a printer.
If necessary, adjust the settings.
4 Print the document.
Print 60
Printing from a mobile device using Wi‑Fi Direct®
Wi‑Fi Direct
®
is a printing service that lets you print to any Wi‑Fi Direct‑ready printer.
Note: Make sure that the mobile device is connected to the printer wireless network. For more information,
see
“Connecting a mobile device to the printer” on page 56.
1 From your mobile device, launch a compatible application or select a document from your file manager.
2 Depending on your mobile device, do one of the following:
• Tap > Print.
• Tap > Print.
• Tap > Print.
3 Select a printer, and then adjust the settings, if necessary.
4 Print the document.
Printing from a flash drive
1 Insert the flash drive.
Notes:
• If you insert the flash drive when an error message appears, then the printer ignores the flash drive.
• If you insert the flash drive while the printer is processing other print jobs, then Busy appears on the
display.
2 From the display, touch the document that you want to print.
If necessary, configure the print settings.
3 Print the document.
To print another document, touch USB Drive.
Print 61
Warning—Potential Damage: To avoid loss of data or printer malfunction, do not touch the flash drive or
the printer in the area shown while actively printing, reading, or writing from the memory device.
Supported flash drives and file types
Flash drives
Notes:
– The printer supports high‑speed flash drives with full‑speed standard.
– Flash drives must support the File Allocation Table (FAT) system.
File types
Documents Images
• PDF (version 1.7 or earlier)
• Microsoft file formats (DOC, DOCX, XLS, XLSX, PPT, PPTX)
• JPEG or JPG
• TIFF or TIF
• GIF
• BMP
• PNG
• PCX
• DCX
Configuring confidential jobs
1 From the home screen, touch Settings > Security > Confidential Print Setup.
2 Configure the settings.
Print 62
Setting Description
Max Invalid PIN Set the limit for entering an invalid PIN.
Note: When the limit is reached, the print jobs for that user name are deleted.
Confidential Job
Expiration
Set an individual expiration time for each held job before it is automatically deleted from
the printer memory, hard disk, or intelligent storage drive.
Note: A held job is either
Confidential,
Repeat, Reserve, or Verify.
Repeat Job Expiration Set the expiration time for print jobs that you want to repeat.
Verify Job Expiration Set the expiration time for printing a copy of a job for you to check its quality before
printing the remaining copies.
Reserve Job Expiration Set the expiration time for jobs that you want to store in the printer for printing later.
Require All Jobs to be
Held
Set the printer to hold all print jobs.
Keep duplicate
documents
Set the printer to keep all documents with the same file name.
Printing confidential and other held jobs
For Windows users
1 With a document open, click File > Print.
2 Select a printer, and then click Properties, Preferences, Options, or Setup.
3 Click Print and Hold.
4 Select Use Print and Hold, and then assign a user name.
5 Select the print job type (Confidential, Repeat, Reserve, or Verify).
If you select Confidential, then secure the print job with a personal identification number (PIN).
6 Click OK or Print.
7 From the printer home screen, release the print job.
• For confidential print jobs, touch Held jobs > select your user name > Confidential > enter the PIN >
select the print job > configure the settings > Print.
• For other print jobs, touch Held jobs > select your user name > select the print job >
configure
the settings
> Print.
For Macintosh users
Using AirPrint
1 With a document open, choose File > Print.
2 Select a printer, and then from the drop-down menu following the Orientation menu, choose PIN Printing.
3 Enable Print with PIN, and then enter a four‑digit PIN.
Print 63
4 Click Print.
5 From the printer home screen, release the print job. Touch Held jobs > select your computer name >
Confidential > enter the PIN > select the print job > Print.
Using the print driver
1 With a document open, choose File > Print.
2 Select a printer, and then from the drop-down menu following the Orientation menu, choose Print and Hold.
3 Choose Confidential Print, and then enter a four‑digit PIN.
4 Click Print.
5 From the printer home screen, release the print job. Touch Held jobs > select your computer name >
Confidential
> select the print job > enter the PIN > Print.
Printing a font sample list
1 From the home screen, touch Settings > Reports > Print > Print Fonts.
2 To uc h PCL Fonts or PS Fonts.
Printing a directory list
From the home screen, touch Settings > Reports > Print > Print Directory.
Placing separator sheets between copies
1 From the home screen, touch Settings > Print > Layout > Separator Sheets > Between Copies.
2 Print the document.
Canceling a print job
1 From the home screen, touch .
2 Select the job to cancel.
Note: You can also cancel a job by touching Job Queue.
Adjusting toner darkness
1 From the home screen, touch Settings > Print > Quality.
2 In the Toner Darkness menu, adjust the settings.
Print 64
Use printer menus
Menu map
Device
• Preferences
• Eco‑Mode
• Remote Operator Panel
• Notifications
• Power Management
• Anonymous Data Collection
• Accessibility
• Restore Factory Defaults
• Maintenance
• Home Screen Customization
• About this Printer
Print
• Layout
• Setup
• Quality
• Job Accounting
• PDF
• PostScript
• PCL
• Image
Paper
• Tray Configuration • Media Configuration
USB Drive
Flash Drive Print
Network/Ports
• Network Overview
• Wireless
• Ethernet
• TCP/IP
• SNMP
• IPSec
• 802.1x
• LPD Configuration
• HTTP/FTP Settings
• ThinPrint
• USB
• Restrict external network access
• Wi‑Fi Direct
Security
• Login Methods
• Schedule USB Devices
• Security Audit Log
• Login Restrictions
• Confidential Print Setup
• Disk Encryption
• Erase Temporary Data Files
• Solutions LDAP Settings
• Miscellaneous
Reports
• Menu Settings Page
• Device
• Print
• Network
Troubleshooting Print Quality Test Pages
Use printer menus 65
Device
Preferences
Menu item Description
Display Language
[List of languages]
Set the language of the text that appears on the display.
Country/Region
[List of countries or regions]
Identify the country or region where the printer is configured
to operate.
Run initial setup
O*
On
Run the setup wizard.
Keyboard
Keyboard Type
[List of languages]
Select a language as a keyboard type.
Note: All the Keyboard Type values may not appear or may
require special hardware to appear.
Displayed information
Display Text 1 (IP Address*)
Display Text 2 (Date/Time*)
Custom Text 1
Custom Text 2
Specify the information to appear on the home screen.
Date and Time
Configure
Current Date and Time
Manually Set Date and Time
Date Format
Time Format (12 hour A.M./P.M.*)
Time Zone
UTC (GMT)
Oset
DST Start
DST End
DST
Oset
Network Time Protocol
Enable NTP (On*)
NTP Server
Enable Authentication (None*)
Key ID
Password
Configure the printer date and time and network time protocol.
Notes:
• MM‑DD‑YYYY is the U.S. factory default setting. DD-MM-
YYYY is the international factory default setting.
• UTC (GMT) Oset, DST Start, DST End, and DST Oset
appear only when Time Zone is set to (UTC+user)
Custom.
• Key ID and Password appear only when Enable
Authentication is set to MD5 key.
Paper Sizes
US
Metric
Specify the unit of measurement for paper sizes.
Note: The country or region selected in the initial setup
wizard determines the initial paper size setting.
Screen Brightness
20–100% (100*)
Adjust the brightness of the display.
Note: An asterisk (*) next to a value indicates the factory default setting.
Use printer menus 66
Menu item Description
Flash Drive Access
Disabled
Enabled*
Enable access to the flash drive.
Screen Timeout
5–300 (60*)
Set the idle time in seconds before the display shows the home
screen, or before the printer logs out a user account
automatically.
Note: An asterisk (*) next to a value indicates the factory default setting.
Eco-Mode
Menu item Description
Print
Sides (1‑Sided*)
Pages per Side (O*)
Toner Darkness (4*)
Color Saver
(O*)
Configure the print settings of the printer.
Note: An asterisk (*) next to a value indicates the factory default setting.
Remote Operator Panel
Menu item Description
External VNC Connection
Don’t Allow*
Allow
Connect an external Virtual Network Computing (VNC) client
to the remote control panel.
Authentication Type
None*
Standard Authentication
Set the authentication type when accessing the VNC client
server.
VNC Password Specify the password to connect to the VNC client server.
Note: This menu item appears only if Authentication Type is
set to Standard Authentication.
Note: An asterisk (*) next to a value indicates the factory default setting.
Notifications
Menu item Description
Supplies
Show Supply Estimates
Show estimates*
Do not show estimates
Show the estimated status of the supplies.
Note: An asterisk (*) next to a value indicates the factory default setting.
Use printer menus 67
Menu item Description
E‑mail Alerts Setup
E‑mail Setup
Primary SMTP Gateway
Primary SMTP Gateway Port (25*)
Secondary SMTP Gateway
Secondary SMTP Gateway Port (25*)
SMTP Timeout (30 seconds*)
Reply Address
Always use SMTP default Reply Address
(O*)
Use SSL/TLS (Disabled)*
Require Trusted Certificate (On*)
SMTP Server Authentication
(No authentication required*)
Device‑Initiated E‑mail (None*)
User‑Initiated E‑mail (None*)
Use Active Directory Device Credentials
(O*)
Device Userid
Device Password
Kerberos 5 REALM
NTLM Domain
Disable "SMTP server not set up" error(O*)
Configure the e‑mail settings of the printer.
Error Prevention
Jam Assist
O
On*
Set the printer to check for jammed paper automatically.
Error Prevention
Auto Continue
O
On* (5 seconds)
Let the printer continue processing or printing a job
automatically after clearing certain attendance conditions.
Error Prevention
Auto Reboot
Auto Reboot (Reboot always*)
Set the printer to restart when an error occurs.
Error Prevention
Auto Reboot
Max Auto Reboots (20*)
Set the number of automatic reboots that the printer can
perform.
Error Prevention
Auto Reboot
Auto Reboot Window (720*)
Set the number of seconds before the printer performs an
automatic reboot.
Note: An asterisk (*) next to a value indicates the factory default setting.
Use printer menus 68
Menu item Description
Error Prevention
Auto Reboot
Auto Reboot Counter
Show a read‑only information of the reboot counter.
Error Prevention
Auto Reboot
Reset Auto Reboot Counter
Reset the counter for auto reboot.
Error Prevention
Display Short Paper Error
On
Auto‑clear*
Set the printer to show a message when a short paper error
occurs.
Note: Short paper refers to the size of the paper loaded.
Error Prevention
Page Protect
O*
On
Set the printer to process the entire page into the memory
before printing it.
Jam Content Recovery
Jam Recovery
O
On
Auto*
Set the printer to reprint jammed pages.
Note: An asterisk (*) next to a value indicates the factory default setting.
Power Management
Menu item Description
Sleep Mode Profile
Print from Sleep Mode
Stay awake after printing
Enter Sleep Mode after printing*
Set the printer to stay awake or enter Sleep mode after
printing.
Sleep Mode Profile
Touch to Wake from Deep Sleep
O
On*
Wake the printer from Deep Sleep mode by touching the
printer display.
Timeouts
Sleep Mode
1–114 minutes (15*)
Set the idle time before the printer begins operating in Sleep
mode.
Note: An asterisk (*) next to a value indicates the factory default setting.
Use printer menus 69
Menu item Description
Timeouts
Hibernate Timeout
Disabled
1 hour
2 hours
3 hours
6 hours
1 day
2 days
3 days*
1 week
2 weeks
1 month
Set the time before the printer turns o.
Timeouts
Hibernate Timeout on Connection
Hibernate
Do Not Hibernate*
Set Hibernate Timeout to turn o the printer while an active
Ethernet connection exists.
Schedule Power Modes
Schedules
Add New Schedule
Schedule the printer when to enter Sleep or Hibernate mode.
Note: An asterisk (*) next to a value indicates the factory default setting.
Anonymous Data Collection
Menu item Description
Anonymous Data Collection
Device Usage and Performance Information
None*
Note: Anonymous Data Send Time appears only when you set
Anonymous Data Collection to Device Usage and Performance
Information.
Anonymous Data Send Time
Start Time
Stop Time
Note: An asterisk (*) next to a value indicates the factory default setting.
Accessibility
Menu item Description
Duplicate Key Strike Interval
0–5 seconds (0*)
Set the interval during which the printer ignores duplicate key presses on an
attached keyboard.
Key Repeat Initial Delay
0.25–5 seconds (1*)
Set the initial length of delay before a repeating key starts repeating.
Note: Appears only when a keyboard is attached to the printer.
Note: An asterisk (*) next to a value indicates the factory default setting.
Use printer menus 70
Menu item Description
Key Repeat Rate
0.5–30 (30*)
Set the number of presses per second for a repeating key.
Note: Appears only when a keyboard is attached to the printer.
Prolong Screen Timeout
O*
On
Let the user remain in the same location and reset the Screen Timeout timer when
it expires instead of returning to the home screen.
Note: An asterisk (*) next to a value indicates the factory default setting.
Restore Factory Defaults
Menu item Description
Restore Settings
Restore all settings
Restore printer settings
Restore network settings
Restore app settings
Restore the printer factory default settings.
Maintenance
Configuration Menu
Menu item Description
USB Configuration
USB PnP
1*
2
Change the USB driver mode of the printer to improve its
compatibility with a personal computer.
USB Configuration
USB Speed
Full
Auto*
Set the USB port to run at full speed and disable its high‑speed
capabilities.
Tray Configuration
Size Sensing
Tray [x] Sensing (On*)
Set the tray to sense automatically the paper size loaded into
it.
Tray Configuration
Tray Linking
Automatic*
O
Set the printer to link the trays that have the same paper type
and paper size settings.
Note: An asterisk (*) next to a value indicates the factory default setting.
Use printer menus 71
Menu item Description
Tray Configuration
Show Tray Insert Message
O
Only for unknown sizes*
Always
Display a message that lets the user change the paper size and
paper type settings after inserting the tray.
Tray Configuration
A5 Loading
Short Edge
Long Edge*
Determine the default loading orientation for the A5 size paper
in all paper sources.
Tray Configuration
Paper Prompts
Auto*
Multipurpose Feeder
Manual Paper
Set the paper source that the user fills when a prompt to load
paper appears.
Note: For Multipurpose Feeder to appear, in the Paper menu,
set Configure MP to Cassette.
Tray Configuration
Envelope Prompts
Auto*
Multipurpose Feeder
Manual Envelope
Set the paper source that the user fills when a prompt to load
envelope appears.
Note: For Multipurpose Feeder to appear, in the Paper menu,
set Configure MP to Cassette.
Tray Configuration
Action for Prompts
Prompt user*
Continue
Use current
Set the printer to resolve paper- or envelope-related change
prompts.
Reports
Menu Settings Page
Event Log
Event Log Summary
Print reports about printer menu settings, status, and event
logs.
Supply Usage And Counters
Clear Supply Usage History
Reset the supply usage history to the factory default level.
Supply Usage And Counters
Reset Black Cartridge Counter
Reset Cyan Cartridge Counter
Reset Magenta Cartridge Counter
Reset Yellow Cartridge Counter
Reset the counter after installing a new cartridge.
Supply Usage And Counters
Reset Black Imaging Unit Counter
Reset the counter after installing a new black imaging unit.
Supply Usage And Counters
Reset Color Imaging Kit Counter
Reset the counter after installing a new color imaging kit.
Supply Usage And Counters
Reset Maintenance Counter
Reset the counter after installing a new fuser.
Note: An asterisk (*) next to a value indicates the factory default setting.
Use printer menus 72
Menu item Description
Supply Usage And Counters
Tiered Coverage Ranges
Adjust the amount of color coverage for each printing range.
Printer Emulations
PPDS Emulation
O*
On
Set the printer to recognize and use the PPDS data stream.
Printer Emulations
PS Emulation
O
On*
Set the printer to recognize and use the PS data stream.
Printer Emulations
Enable Formsmerge
O*
On
Activate Formsmerge to store the forms into the hard disk or
Intelligent Storage Drive (ISD).
Note: A hard disk or an ISD must be installed.
Printer Emulations
Enable Prescribe
O*
On
Enable Prescribe emulation.
Printer Emulations
Emulator Security
Page Timeout (60 minutes*)
Reset Emulator After Job (O*)
Disable Printer Message Access (On*)
Configure the security settings of the printer during emulation
mode.
Print Configuration
Black Only Mode
O*
On
Set the printer to print always color content in grayscale .
Print Configuration
Color Trapping
O
1
2*
3
4
5
Enhance the printed output to compensate for misregistration
in the printer.
Print Configuration
Font Sharpening
0–150 (24*)
Set a text point-size value below which the high‑frequency
screens are used when printing font data.
For example, if the value is 24, then all fonts sized 24 points or
less use the high‑frequency screens.
Note: An asterisk (*) next to a value indicates the factory default setting.
Use printer menus 73
Menu item Description
Device Operations
Quiet Mode
O*
On
Change the amount of noise that the printer produces.
Note: Enabling this setting slows down the overall
performance of the printer.
Device Operations
Panel Menus
O
On*
Enable access to the printer menus from the control panel.
Device Operations
Safe Mode
O*
On
Set the printer to operate in a special mode, in which it attempts
to continue oering as much functionality as possible, despite
known issues.
For example, when set to On, and the duplex motor is
nonfunctional, the printer performs one‑sided printing of the
documents even if the job is two‑sided printing.
Device Operations
Clear Custom Status
Erase user‑defined strings for the Default or Alternate custom
messages.
Device Operations
Clear all remotely‑installed messages
Erase messages that were remotely installed.
Device Operations
Automatically Display Error Screens
O
On*
Show existing error messages on the display after the printer
remains inactive on the home screen for a length of time.
Note: An asterisk (*) next to a value indicates the factory default setting.
Out of Service Erase
Menu item Description
Out of Service Erase
Memory Last Sanitized
Hard Disk Last Sanitized
ISD last erased
Show a read‑only information on when the printer
memory or storage drive was last erased.
Note: Hard Disk Last Sanitized and ISD last erased
appear only when a storage drive is installed.
Out of Service Erase
Sanitize all information on nonvolatile memory
Erase all printer and network settings
Erase all apps and app settings
Erase all shortcuts and shortcut settings
Sanitize all information on hard disk
Erase downloads (Erase all macros, fonts, PFOs, etc.)
Erase
buered
jobs
Erase Held jobs
Erase Intelligent Storage Drive
Clear all information on nonvolatile memory and on
the storage drive.
Note: Sanitize all information on hard disk and
Erase Intelligent Storage Drive appear only when a
storage drive is installed.
Use printer menus 74
Home Screen Customization
Note: This menu appears only in the Embedded Web Server.
Menu Description
Status/Supplies
Job Queue
Settings
Address Book
USB Drive
Held Jobs
Specify which icons to show on the home screen.
About this Printer
Menu item Description
Asset Tag Specify the identity of the printer. The maximum length is 32 characters.
Printer’s Location Specify the printer location. The maximum length is 63 characters.
Contact Specify the contact information for the printer. The maximum length is 63
characters.
Firmware Version Show the firmware version installed on the printer.
Engine Show the engine number of the printer.
Serial Number Show the serial number of the printer.
Export Configuration File to
USB
Export the configuration file to a flash drive.
Export Compressed Logs to
USB
Export the compressed log files to a flash drive.
Print
Layout
Menu item Description
Sides
1‑Sided*
2‑Sided
Specify whether to print on one side or both sides of the paper.
Flip Style
Long Edge*
Short Edge
Determine which side of the paper is bound when performing two‑sided printing.
Note: An asterisk (*) next to a value indicates the factory default setting.
Use printer menus 75
Menu item Description
Blank Pages
Print
Do Not Print*
Print blank pages that are included in a print job.
Collate
O
(1,1,1,2,2,2)
On (1,2,1,2,1,2)*
Keep the pages of a print job stacked in sequence, particularly when printing multiple
copies of the job.
Separator Sheets
None*
Between Copies
Between Jobs
Between Pages
Insert blank separator sheets when printing.
Separator Sheet Source
Tray [x] (1*)
Multipurpose Feeder
Specify the paper source for the separator sheet.
Pages per Side
O*
2 pages per side
3 pages per side
4 pages per side
6 pages per side
9 pages per side
12 pages per side
16 pages per side
Print multiple page images on one side of a sheet of paper.
Pages per Side Ordering
Horizontal*
Reverse Horizontal
Vertical
Reverse Vertical
Specify the positioning of multiple page images when using the Pages per Side menu.
Pages per Side Orientation
Auto*
Landscape
Portrait
Specify the orientation of multiple page images when using the Pages per Side menu.
Pages per Side Border
None*
Solid
Print a border around each page image when using the Pages per Side menu.
Copies
1–9999 (1*)
Specify the number of copies for each print job.
Print Area
Normal*
Fit to page
Whole Page
Set the printable area on a sheet of paper.
Note: An asterisk (*) next to a value indicates the factory default setting.
Use printer menus 76
Setup
Menu item Description
Printer Language
PCL Emulation
PS Emulation*
Set the printer language.
Note: Setting a printer language default does not prevent a software
program from sending print jobs that use another printer language.
Job Waiting
O*
On
Preserve print jobs requiring supplies so that jobs not requiring the missing
supplies can print.
Note: This menu item appears only when a hard disk or an intelligent
storage drive (ISD) is installed.
Job Hold Timeout
0–255 (30*)
Set the time in seconds that the printer waits for user intervention before
it holds jobs that require unavailable resources.
Note: This menu item appears only when a hard disk or an ISD is
installed.
Printer Usage
Max Speed
Max Yield*
Determine how the color imaging kit operates during printing.
Notes:
• When set to Max Yield, the color imaging kit slows or stops while
printing groups of black-only pages.
• When set to Max Speed, the color imaging kit always runs while
printing, whether color or black pages are being printed.
Low‑Speed Printer Usage
Max Speed
Max Yield*
Determine how the color imaging kit operates during low‑speed printing.
Notes:
• When set to Max Yield, the color imaging kit slows or stops while
printing groups of black-only pages.
• When set to Max Speed, the color imaging kit always runs while
printing, whether color or black pages are being printed.
• This setting only changes printer behavior when the print engine is
running at a 25 pages per minute process speed. It has no eect
when the print engine is running at faster process speeds.
Download Target
RAM*
Disk
Specify where to save all permanent resources that have been
downloaded to the printer.
Note: This menu item appears only when a hard disk or an ISD is
installed.
Resource Save
O*
On
Determine what the printer does with downloaded resources when it
receives a job that requires more than the available memory.
Notes:
• When set to
O,
the printer retains downloaded resources only until
memory is needed. Resources associated with the inactive printer
language are deleted.
• When set to On, the printer preserves all the permanent
downloaded resources across all language switches. When
necessary, the printer shows memory full messages instead of
deleting permanent resources.
Note: An asterisk (*) next to a value indicates the factory default setting.
Use printer menus 77
Menu item Description
Print All Order
Alphabetical*
Newest First
Oldest First
Specify the order when you choose to print all held and confidential jobs.
Note: This menu item appears only when a hard disk or an ISD is
installed.
Note: An asterisk (*) next to a value indicates the factory default setting.
Quality
Menu item Description
Print Mode
Black and White
Color*
Set how the printer generates color content.
Print Resolution
4800 CQ*
1200 dpi
Set the resolution for the printed output.
Note: 4800 CQ provides high‑quality output at maximum speed.
Toner Darkness
1 to 5 (4*)
Determine the lightness or darkness of text images.
Halftone
Normal*
Detail
Enhance the printed output to have smoother lines with sharper edges.
Color Saver
O*
On
Reduce the amount of toner used to print graphics and images.
Note: When set to On, this setting overrides the value of the Toner Darkness
setting.
RGB Brightness
‑6 to 6 (0*)
Adjust the brightness of every RGB and gray object on the page.
Note: This setting does not
aect
files
where CMYK color
specifications
are
used.
RGB Contrast
‑6 to 6 (0*)
Adjust the contrast of every RGB and gray object on a page.
Note: This setting does not
aect
files
where CMYK color
specifications
are
used.
RGB Saturation
0 to 5 (0*)
Preserve the black and white values while adjusting the color values of every
object on the page.
Note: This setting does not
aect
files
where CMYK color
specifications
are
used.
Note: An asterisk (*) next to a value indicates the factory default setting.
Use printer menus 78
Advanced Imaging
Menu item Description
Color Balance
Cyan (0*)
Magenta (0*)
Ye l l o w ( 0 * )
Black (0*)
Adjust the amount of toner that is used for each color.
Color Balance
Reset Defaults
Reset all color settings to their default values.
Color Correction
O
Auto*
Manual
Modify the color settings used to print documents.
Notes:
• O sets the printer to receive the color correction from the software.
• Auto sets the printer to apply dierent color profiles to each object on the
printed page.
• Manual allows the customization of the RGB or CMYK color conversions
applied to each object on the printed page.
Color Samples
Print Color Samples
Print sample pages for each of the RGB and CMYK color conversion tables used
in the printer.
Color Adjust Calibrate the printer to adjust color variations in the printed output.
Spot Color Replacement
Set Custom CMYK
Assign specific CMYK values to twenty named spot colors.
Note: An asterisk (*) next to a value indicates the factory default setting.
Job Accounting
Menu item Description
Job Accounting
O*
On
Set the printer to create a log of the print jobs that it receives.
Note: This menu item appears only when a flash memory, a hard disk, or an
intelligent storage drive (ISD) is installed.
Accounting Log Frequency
Daily
Weekly
Monthly*
Specify how often the printer creates a log file.
Log Action at End of Frequency
None*
E‑mail Current Log
E‑mail & Delete Current Log
Post Current Log
Post & Delete Current Log
Specify how the printer responds when the frequency threshold expires.
Note: The value defined in Accounting Log Frequency determines when this
action is triggered.
Note: An asterisk (*) next to a value indicates the factory default setting.
Use printer menus 79
Menu item Description
Log Action at Near Full
None*
E‑mail Current Log
E‑mail & Delete Current Log
E‑mail & Delete Oldest Log
Post Current Log
Post & Delete Current Log
Post & Delete Oldest Log
Delete Current Log
Delete Oldest Log
Delete All But Current
Delete All Logs
Specify how the printer responds when the hard disk or ISD is nearly full.
Log Action at Full
None*
E‑mail & Delete Current Log
E‑mail & Delete Oldest Log
Post & Delete Current Log
Post & Delete Oldest Log
Delete Current Log
Delete Oldest Log
Delete All But Current
Delete All Logs
Specify how the printer responds when hard disk or ISD usage reaches the
maximum limit (100MB).
URL to Post Log Specify where the printer posts job accounting logs.
E‑mail Address to Send Logs Specify the e‑mail address to which the printer sends job accounting logs.
Log File Prefix Specify the prefix for the log files.
Note: The current host name
defined
in the TCP/IP menu is used as the
default log file prefix.
Note: An asterisk (*) next to a value indicates the factory default setting.
PDF
Menu item Description
Scale To Fit
O*
On
Scale the page content to fit the selected paper size.
Annotations
Print
Do Not Print*
Specify whether to print annotations in the PDF.
Print PDF Error
O
On*
Enable the printing of PDF error.
Note: An asterisk (*) next to a value indicates the factory default setting.
Use printer menus 80
PostScript
Menu item Description
Print PS Error
O*
On
Print a page that describes the PostScript® error.
Note: When an error occurs, processing of the job stops, the printer
prints an error message, and the rest of the print job is flushed.
Minimum Line Width
1–30 (2*)
Set the minimum stroke width.
Note: Jobs printed in 1200 dpi use the value directly.
Lock PS Startup Mode
O
On*
Disable the SysStart file.
Image Smoothing
O*
On
Enhance the contrast and sharpness of low‑resolution images.
Note: This setting has no
eect
on images with a resolution of 300 dpi or
higher.
Font Priority
Resident*
Flash/Disk
Establish the font search order.
Notes:
• Resident sets the printer to search its memory for the requested font
before searching the hard disk or intelligent storage drive (ISD).
• Flash/Disk sets the printer to search the hard disk or ISD for the
requested font before searching the printer memory.
• This menu item appears only when a hard disk or an ISD is installed.
Wait Timeout
O
On* (40 seconds)
Enable the printer to wait for more data before canceling a print job.
Note: An asterisk (*) next to a value indicates the factory default setting.
PCL
Menu item Description
Font Source
Resident*
Disk
Download
Flash
Font Card
All
Select the source which contains the default font selection.
Notes:
• Disk and Flash appear only when a non-defective, non-protected
hard disk or intelligent storage drive (ISD) that contains fonts is
installed.
• Download appears only if downloaded fonts exist in the printer
memory.
• Font Card appears only when an ISD is installed.
Font Name
[List of available fonts] (Courier*)
Select a font from the specified font source.
Note: An asterisk (*) next to a value indicates the factory default setting.
Use printer menus 81
Menu item Description
Symbol Set
[List of available symbol set] (10U
PC‑8*)
Specify the symbol set for each font name.
Note: A symbol set is a set of alphabetic and numeric characters,
punctuation, and special symbols. Symbol sets support the
dierent
languages or specific programs such as math symbols for scientific text.
Pitch
0.08–100.00 (10.00*)
Specify the pitch for fixed or monospaced fonts.
Note: Pitch refers to the number of
fixed
‑space characters in a horizontal
inch of type.
Orientation
Portrait*
Landscape
Reverse Portrait
Reverse Landscape
Specify the orientation of text and graphics on the page.
Lines per Page
1–255
Specify the number of lines of text for each page printed through the PCL®
data stream.
Notes:
• This menu item activates vertical escapement that causes the
selected number of requested lines to print between the default
margins of the page.
• 60 is the U.S. factory default setting. 64 is the international factory
default setting.
PCL5 Minimum Line Width
1–30 (2*)
Set the initial minimum stroke width.
PCLXL Minimum Line Width
1–30 (2*)
A4 Width
198 mm*
203 mm
Set the width of the logical page on A4‑size paper.
Note: Logical page is the space on the physical page where data is
printed.
Auto CR after LF
On
O*
Set the printer to perform a carriage return after a line feed control
command.
Note: Carriage return is a mechanism that commands the printer to move
the position of the cursor to the first position on the same line.
Auto LF after CR
On
O*
Set the printer to perform a line feed after a carriage return control
command.
Tray Renumber
Assign Tray [x]
Assign Manual Paper
Assign Manual Envelope
Configure the printer to work with a dierent print driver or custom
application that uses a dierent set of source assignments to request a
given paper source.
Tray Renumber
View Factory Defaults
Show the factory default value assigned for each paper source.
Note: An asterisk (*) next to a value indicates the factory default setting.
Use printer menus 82
Menu item Description
Tray Renumber
Restore Defaults
Restore the tray renumber values to their factory defaults.
Print Timeout
O
On* (90 seconds)
Set the printer to end a print job after it has been idle for the specified
amount of time.
Note: An asterisk (*) next to a value indicates the factory default setting.
Image
Menu item Description
Auto Fit
On
O*
Select the best available paper size and orientation setting for an image.
Note: When set to On, this menu item overrides the scaling and orientation
settings for the image.
Invert
O*
On
Invert bitonal monochrome images.
Note: This menu item does not apply to GIF or JPEG image formats.
Scaling
Anchor Top Left
Best Fit*
Anchor Center
Fit Height/Width
Fit Height
Fit Width
Adjust the image to fit the printable area.
Note: When Auto Fit is set to On, Scaling is automatically set to Best Fit.
Orientation
Portrait*
Landscape
Reverse Portrait
Reverse Landscape
Specify the orientation of text and graphics on the page.
Note: An asterisk (*) next to a value indicates the factory default setting.
Use printer menus 83
Paper
Tray Configuration
Menu item Description
Default Source
Tray [x] (1*)
Multipurpose Feeder
Manual Paper
Manual Envelope
Set the paper source for all print jobs.
Paper Size/Type
Tray [x]
Multipurpose Feeder
Manual Paper
Manual Envelope
Specify the paper size or paper type loaded in each paper source.
Substitute Size
O
Letter/A4
All Listed*
Set the printer to substitute a specified paper size if the requested size is not
loaded in any paper source.
Notes:
•
O
prompts the user to load the required paper size.
• All Listed allows all available substitutions.
Configure MP
Cassette*
Manual
First
Determine the behavior of the multipurpose feeder.
Notes:
• Cassette configures the multipurpose feeder as the automatic paper
source.
• Manual sets the multipurpose feeder only for manual-feed print jobs.
• First configures the multipurpose feeder as the primary paper source.
Note: An asterisk (*) next to a value indicates the factory default setting.
Media Configuration
Universal Setup
Menu item Description
Units of Measure
Inches
Millimeters
Specify the unit of measurement for the universal paper.
Note: Inches is the U.S. factory default setting. Millimeters is the
international factory default setting.
Portrait Width
3.5–19 inches (8.5*)
88.9–482.6 mm (216*)
Set the portrait width of the universal paper.
Note: An asterisk (*) next to a value indicates the factory default setting.
Use printer menus 84
Menu item Description
Portrait Height
3.5–19 inches (14*)
88.9–482.6 mm (356*)
Set the portrait height of the universal paper.
Feed Direction
Short Edge*
Long Edge
Set the printer to pick paper from the short edge or long edge
direction.
Note: Long Edge appears only when the longest edge is shorter
than the maximum width supported.
Multiple Universal Sizes
Tray [x]
Multipurpose Feeder
Assign a unique dimension for multiple universal sizes that are loaded
in each paper source.
Note: This setting appears only when enabled in the Device menu.
From the home screen, touch Settings > Device > Maintenance >
Configuration Menu > Tray Configuration > Multiple Universal
Sizes.
Note: An asterisk (*) next to a value indicates the factory default setting.
Media Types
Menu item Description
Plain
Card Stock
Recycled
Glossy
Labels
Vinyl Labels
Bond
Envelope
Letterhead
Preprinted
Colored Paper
Light
Heavy
Rough/Cotton
Custom Type [X]
Specify the texture, weight, and orientation of the paper.
USB Drive
Flash Drive Print
Menu item Description
Number of Copies
1–9999 (1*)
Set the number of copies.
Note: An asterisk (*) next to a value indicates the factory default setting.
Use printer menus 85
Menu item Description
Paper Source
Tray [x] (1*)
Multipurpose Feeder
Manual Paper
Manual Envelope
Set the paper source for the print job.
Color
O
On*
Print a flash drive file in color.
Collate
(1,1,1) (2,2,2)
(1,2,3) (1,2,3)*
Keep the pages of a print job stacked in sequence, particularly when printing multiple
copies of the job.
Sides
1‑Sided*
2‑Sided
Specify whether to print on one side or both sides of the paper.
Flip Style
Long Edge*
Short Edge
Determine which side of the paper is bound when performing two‑sided printing.
Pages per Side
O*
2 pages per side
3 pages per side
4 pages per side
6 pages per side
9 pages per side
12 pages per side
16 pages per side
Print multiple page images on one side of a sheet of paper.
Pages per Side Ordering
Horizontal*
Reverse Horizontal
Reverse Vertical
Vertical
Specify the positioning of multiple page images when using Pages per Side menu.
Pages per Side Orientation
Auto*
Landscape
Portrait
Specify the orientation of multiple page images when using Pages per Side menu.
Pages per Side Border
None*
Solid
Print a border around each page image when using Pages per Side menu.
Note: An asterisk (*) next to a value indicates the factory default setting.
Use printer menus 86
Menu item Description
Separator Sheets
O*
Between Copies
Between Jobs
Between Pages
Insert blank separator sheets when printing.
Separator Sheet Source
Tray [x] (1*)
Multipurpose Feeder
Specify the paper source for the separator sheet.
Blank Pages
Do Not Print*
Print
Print blank pages in a print job.
Note: An asterisk (*) next to a value indicates the factory default setting.
Network/Ports
Network Overview
Menu item Description
Active Adapter
Auto*
Standard Network
Wireless
Specify the type of the network connection.
Note: Wireless is available only in printers connected to a wireless network.
Network Status Show the connectivity status of the printer network.
Display Network Status on
Printer
O
On*
Show the network status on the display.
Speed, Duplex Show the speed of the currently active network card.
IPv4 Show the IPv4 address.
All IPv6 Addresses Show all IPv6 addresses.
Reset Print Server Reset all active network connections to the printer.
Note: This setting removes all network
configuration
settings.
Network Job Timeout
O
On* (90 seconds)
Set the time before the printer cancels a network print job.
Banner Page
O*
On
Print a banner page.
Note: An asterisk (*) next to a value indicates the factory default setting.
Use printer menus 87
Menu item Description
Enable Network Connections
O
On*
Enable the printer to connect to a network.
Enable LLDP
O*
On
Enable Link Layer Discovery Protocol (LLDP) in the printer.
Note: An asterisk (*) next to a value indicates the factory default setting.
Wireless
Note: This menu is available only in printers connected to a Wi‑Fi network or printers that have a wireless
network adapter.
Menu item Description
Setup On Printer Panel
Choose Network
Add Wi‑Fi Network
Network Name
Network Mode
Infrastructure
Wireless Security Mode
Disabled*
WPA2/WPA - Personal
WPA2 - Personal
WPA2/WPA3 ‑ Personal
WPA3 ‑ Personal
802.1x - RADIUS
Configure the Wi‑Fi connection using the control panel.
Note: This menu item appears as Wireless Connection Setup in the
Embedded Web Server.
Wi‑Fi Protected Setup
Start Push Button Method
Start PIN Method
Establish a Wi‑Fi network and enable network security.
Notes:
• Start Push Button Method connects the printer to a Wi‑Fi
network when buttons on both the printer and the access point
(wireless router) are pressed within a given time.
• Start PIN Method connects the printer to a Wi‑Fi network when
a PIN on the printer is entered into the wireless settings of the
access point.
Compatibility
802.11b/g/n (2.4GHz)*
802.11a/b/g/n/ac (2.4GHz/5GHz)
802.11a/n/ac (5GHz)
Specify the standard for the Wi‑Fi network.
Note: 802.11a/b/g/n/ac (2.4GHz/5GHz) and 802.11a/n/ac (5GHz) only
appear when a Wi‑Fi option is installed.
Use printer menus 88
Menu item Description
Wireless Security Mode
Disabled*
WPA2/WPA-Personal
WPA2-Personal
WPA2/WPA3 ‑ Personal
WPA3 ‑ Personal
802.1x - RADIUS
Set the security mode for connecting the printer to Wi‑Fi devices.
WPA2/WPA Personal
AES*
Enable Wi‑Fi security through Wi-Fi Protected Access (WPA).
Note: This menu item appears only when the Wireless Security
Mode is set to WPA2/WPA-Personal.
Set PSK Set the password for secure Wi‑Fi connection.
WPA2-Personal
AES*
Enable Wi‑Fi security through WPA2.
Note: This menu item appears only when the Wireless Security
Mode is set to WPA2-Personal.
802.1x Encryption Mode
WPA+
WPA2*
WPA2 + PMF*
Enable Wi‑Fi security through 802.1x standard.
Note: This menu item appears only when the Wireless Security
Mode is set to 802.1x - RADIUS.
IPv4
Enable DHCP
On*
O
Set Static IP Address
IP Address
Netmask
Gateway
Enable and configure IPv4 settings in the printer.
IPv6
Enable IPv6
On*
O
Enable DHCPv6
On
O*
Stateless Address
Autoconfiguration
On*
O
DNS Server Address
Manually Assigned IPv6 Address
Manually Assigned IPv6 Router
Address Prefix
All IPv6 Addresses
All IPv6 Router Addresses
Enable and configure IPv6 settings in the printer.
Use printer menus 89
Menu item Description
Network Address
UAA
LAA
View the network addresses.
PCL SmartSwitch
On*
O
Set the printer to switch automatically to PCL emulation when a print
job requires it, regardless of the default printer language.
Note: If PCL SmartSwitch is
o,
then the printer does not examine
incoming data and uses the default printer language specified in
the Setup menu.
PS SmartSwitch
On*
O
Set the printer to switch automatically to PS emulation when a print
job requires it, regardless of the default printer language.
Note: If PS SmartSwitch is o, then the printer does not examine
incoming data and uses the default printer language specified in
the Setup menu.
Job Buering
On
O*
Temporarily store print jobs in the hard disk or intelligent storage
drive (ISD) before printing.
Note: This menu item appears only when a hard disk or an ISD is
installed.
Mac Binary PS
Auto*
On
O
Set the printer to process Macintosh binary PostScript print jobs.
Notes:
• On processes raw binary PostScript print jobs.
•
O
filters
print jobs using the standard protocol.
Wi‑Fi Direct
Menu item Description
Enable Wi‑Fi Direct
On
O*
Set the printer to connect directly to Wi-Fi devices.
Wi‑Fi Direct Name Specify the name of the Wi‑Fi Direct network.
Wi‑Fi Direct Password Set the password to authenticate and validate users on a Wi‑Fi connection.
Show Password on Setup Page
O
On*
Show the Wi‑Fi Direct Password on the Network Setup Page.
Preferred Channel Number
1–11
Auto*
Set the preferred channel of the Wi‑Fi network.
Group Owner IP Address Specify the IP address of the group owner.
Note: An asterisk (*) next to a value indicates the factory default setting.
Use printer menus 90
Menu item Description
Auto‑Accept Push Button
Requests
O*
On
Accept requests to connect to the network automatically.
Note: Accepting clients automatically is not secured.
Note: An asterisk (*) next to a value indicates the factory default setting.
Ethernet
Menu item Description
Network Speed Show the speed of the active network adapter.
IPv4
Enable DHCP (On*)
Set Static IP Address
Configure the IPv4 settings.
IPv6
Enable IPv6 (On*)
Enable DHCPv6
(O*)
Stateless Address Autoconfiguration
(On*)
DNS Server Address
Manually Assigned IPv6 Address
Manually Assigned IPv6 Router
Address
Prefix
(64*)
All IPv6 Addresses
All IPv6 Router Addresses
Configure the IPv6 settings.
Network Address
UAA
LAA
Specify the network address.
PCL SmartSwitch
O
On*
Set the printer to switch automatically to PCL emulation when a print
job requires it, regardless of the default printer language.
Note: When this setting is disabled, the printer does not examine
incoming data and uses the default printer language specified in
the Setup menu.
PS SmartSwitch
O
On*
Set the printer to switch automatically to PostScript emulation when
a print job requires it, regardless of the default printer language.
Note: When this setting is disabled, the printer does not examine
incoming data and uses the default printer language specified in
the Setup menu.
Job Buering
O*
On
Temporarily store print jobs in the hard disk or intelligent storage
drive (ISD) before printing.
Note: This menu item appears only when a hard disk or an ISD is
installed.
Note: An asterisk (*) next to a value indicates the factory default setting.
Use printer menus 91
Menu item Description
Mac Binary PS
Auto*
On
O
Set the printer to process Macintosh binary PostScript print jobs.
Notes:
• Auto processes print jobs from computers using either
Windows or Macintosh operating systems.
• O filters PostScript print jobs using the standard protocol.
Energy Ecient Ethernet
On
O
Auto*
Reduce power consumption when the printer does not receive data
from the Ethernet network.
Note: An asterisk (*) next to a value indicates the factory default setting.
TCP/IP
Note: This menu appears only in network printers or printers attached to print servers.
Menu item Description
Set Hostname Set the current TCP/IP host name.
Domain Name Set the domain name.
Allow DHCP/BOOTP to update
NTP server
On*
O
Allow the DHCP and BOOTP clients to update the NTP settings of the printer.
Zero Configuration Name Specify a service name for the zero configuration network.
Enable Auto IP
O
On*
Assign an IP address automatically.
DNS Server Address Specify the current Domain Name System (DNS) server address.
Backup DNS Address Specify the backup DNS server addresses.
Backup DNS Address 2
Backup DNS Address 3
Domain Search Order Specify a list of domain names to locate the printer and its resources that reside
in dierent domains on the network.
Enable DDNS
O*
On
Update the Dynamic DNS settings.
DDNS TTL Specify the current DDNS settings.
Default TTL
DDNS Refresh Time
Note: An asterisk (*) next to a value indicates the factory default setting.
Use printer menus 92
Menu item Description
Enable mDNS
O
On*
Update the multicast DNS settings.
WINS Server Address Specify a server address for Windows Internet Name Service (WINS).
Enable BOOTP
O*
On
Allow the BOOTP to assign a printer IP address.
Restricted Server List Specify the IP addresses that are allowed to communicate with the printer over
TCP/IP.
Notes:
• Use a comma to separate each IP address.
• You can add up to 50 IP addresses.
Restricted Server List Options
Block All Ports*
Block Printing Only
Block Printing and HTTP Only
Specify the access option for IP addresses that are not in the list.
MTU
256–1500 Ethernet (1500*)
Specify a maximum transmission unit (MTU) parameter for the TCP connections.
Raw Print Port
1–65535 (9100*)
Specify a raw port number for printers connected on a network.
Outbound Trac Maximum
Speed
O*
On
Set the maximum transfer rate of the printer.
Note: When enabled, the option for this setting is 100–1000000
Kilobits/second.
TLS Support
Enable TLSv1.0 (O)
Enable TLSv1.1 (O*)
Enable TLSv1.2 (On*)
Enable the Transport Layer Security protocol.
SSL Cipher List Specify the cipher algorithms to use for the SSL or the TLS connections.
Note: An asterisk (*) next to a value indicates the factory default setting.
SNMP
Note: This menu appears only in network printers or printers that are attached to print servers.
Use printer menus 93
Menu item Description
SNMP Versions 1 and 2c
Enabled
O
On*
Allow SNMP Set
O
On*
Enable PPM MIB
O
On*
SNMP Community
Configure Simple Network Management Protocol (SNMP) versions 1
and 2c to install print drivers and applications.
SNMP Version 3
Enabled
O
On*
Context Name
Set Read/Write Credentials
User Name
Authentication Password
Privacy Password
Set Read‑only Credentials
User Name
Authentication Password
Privacy Password
Authentication Hash
MD5
SHA1*
Minimum Authentication Level
No Authentication, No Privacy
Authentication, No Privacy
Authentication, Privacy*
Privacy Algorithm
DES
AES‑128*
Configure SNMP version 3 to install and update the printer security.
Note: An asterisk (*) next to a value indicates the factory default setting.
IPSec
Note: This menu appears only in network printers or printers that are attached to print servers.
Use printer menus 94
Menu item Description
Enable IPSec
O*
On
Enable Internet Protocol Security (IPSec).
Base Configuration
Default*
Compatibility
Secure
Set the IPSec base configuration.
Note: This menu item appears only when Enable IPSec is set to
On.
DH (Die‑Hellman) Group Proposal
modp2048 (14)*
modp3072 (15)
modp4096 (16)
modp6144 (17)
Set the IPSec base configuration.
Note: This menu item appears only when Base
Configuration
is set
to Compatibility.
Proposed Encryption Method
3DES
AES*
Set the encryption method.
Note: This menu item appears only when Base Configuration is set
to Compatibility.
Proposed Authentication Method
SHA1
SHA256*
SHA512
Set the authentication method.
Note: This menu item appears only when Base
Configuration
is set
to Compatibility.
IKE SA Lifetime (Hours)
1
2
4
8
24*
Specify the IKE SA expiry period.
Note: This menu item appears only when Base
Configuration
is set
to Secure.
IPSec SA Lifetime (Hours)
1
2
4
8*
24
Specify the IPSec SA expiry period.
Note: This menu item appears only when Base Configuration is set
to Secure.
IPSec Device Certificate Specify an IPSec certificate.
Note: This menu item appears only when Enable IPSec is set to
On.
Pre‑Shared Key Authenticated
Connections
Host [x]
Configure the authenticated connections of the printer.
Note: These menu items appear only when Enable IPSec is set to
On.
Certificate Authenticated Connections
Host [x] Address[/subnet]
Note: An asterisk (*) next to a value indicates the factory default setting.
Use printer menus 95
802.1x
Note: This menu appears only in network printers or printers that are attached to print servers.
Menu item Description
Active
O*
On
Let the printer join networks that require authentication before
allowing access.
802.1x Authentication
Device Login Name
Device Login Password
Validate Serve Certificate (On*)
Enable Event Logging
(O*)
802.1x Device Certificate
Configure the settings for authenticating the 802.1x connection.
Allowable Authentication Mechanisms
EAP ‑ MD5 (On*)
EAP - MSCHAPv2 (On*)
LEAP (On*)
PEAP (On*)
EAP - TLS (On*)
EAP - TTLS (On*)
TTLS Authentication Method
(MSCHAPv2*)
Configure the allowed authentication mechanisms for the 802.1x
connection.
Note: An asterisk (*) next to a value indicates the factory default setting.
LPD
Configuration
Note: This menu appears only in network printers or printers that are attached to print servers.
Menu item Description
LPD Timeout
0–65535 seconds (90*)
Set the time‑out value to stop the Line Printer Daemon (LPD) server
from waiting indefinitely for hung or invalid print jobs.
LPD Banner Page
O*
On
Print a banner page for all LPD print jobs.
Note: A banner page is the
first
page of a print job used as a
separator of print jobs and to identify the originator of the print job
request.
LPD Trailer Page
O*
On
Print a trailer page for all LPD print jobs.
Note: A trailer page is the last page of a print job.
LPD Carriage Return Conversion
O*
On
Enable carriage return conversion.
Note: Carriage return is a mechanism that commands the printer to
move the position of the cursor to the
first
position on the same
line.
Note: An asterisk (*) next to a value indicates the factory default setting.
Use printer menus 96
HTTP/FTP Settings
Menu item Description
Proxy
HTPP Proxy IP Address
HTTP Default IP Port
FTP Proxy IP Address
FTP Default IP Port
Authentication
User Name
Password
Local Domains
Configure the HTTP and FTP server settings.
Other Settings
Enable HTTP Server (On*)
Access the Embedded Web Server to monitor and manage the printer.
Other Settings
Enable HTPPS (On*)
Enable Hypertext Transfer Protocol Secure (HTTPS) to encrypt data
transferring to and from the print server.
Other Settings
Force HTTPS Connections (O*)
Force the printer to use HTTPS connections.
Other Settings
Enable FTP/TFTP (On*)
Send files using FTP/TFTP.
Other Settings
HTTPS Device
Certificate
(default*)
View the HTTP device certificate used on the printer.
Other Settings
Timeout for HTTP/FTP Requests (30*)
Specify the amount of time before the server connection stops.
Other Settings
Retries for HTTP/FTP Requests (3*)
Set the number of retries to connect to the HTTP/FTP server.
Note: An asterisk (*) next to a value indicates the factory default setting.
ThinPrint
Menu item Description
Enable ThinPrint
O*
On
Print using ThinPrint.
Port Number
4000–4999 (4000*)
Set the port number for the ThinPrint server.
Bandwidth (bits/sec)
100–1000000 (0*)
Set the speed to transmit data in a ThinPrint environment.
Packet Size (kbytes)
0–64000 (0*)
Set the packet size for data transmission.
Note: An asterisk (*) next to a value indicates the factory default setting.
Use printer menus 97
USB
Menu item Description
PCL SmartSwitch
O
On*
Set the printer to switch to PCL emulation when a print job received through a USB port requires
it, regardless of the default printer language.
Note: When this setting is disabled, the printer does not examine incoming data and uses the
default printer language specified in the Setup menu.
PS SmartSwitch
O
On*
Set the printer to switch to PostScript emulation when a print job received through a USB port
requires it, regardless of the default printer language.
Note: When this setting is disabled, the printer does not examine incoming data and uses the
default printer language specified in the Setup menu.
Job Buering
O*
On
Temporarily store print jobs in the hard disk or intelligent storage drive (ISD) before printing.
Note: This menu item appears only when a hard disk or an ISD is installed.
Mac Binary PS
Auto*
On
O
Set the printer to process Macintosh binary PostScript print jobs.
Notes:
• Auto processes print jobs from computers using either Windows or Macintosh operating
systems.
•
O
filters
PostScript print jobs using the standard protocol.
Enable USB Port
O
On*
Enable the front USB drive port.
Note: An asterisk (*) next to a value indicates the factory default setting.
Restrict external network access
Menu item Description
Restrict external network
access
O*
On
Restrict access to network sites.
External network address Specify the network addresses with restricted access.
E‑mail address for notification Specify an e‑mail address to send a notification of logged events.
Ping frequency
1–300 (10*)
Specify the network query interval in seconds.
Subject Specify the subject and message of the notification e‑mail.
Message
Note: An asterisk (*) next to a value indicates the factory default setting.
Use printer menus 98
Security
Login Methods
Manage Permissions
Menu item Description
Function Access
Modify Address Book
Manage Shortcuts
Create Profiles
Manage Bookmarks
Flash Drive Print
Flash Drive Color Printing
Held Jobs Access
Use
Profiles
Cancel Jobs at the Device
Change Language
Internet Printing Protocol (IPP)
B/W Print
Color Print
Control access to the printer functions.
Administrative Menus
Security Menu
Network/Ports Menu
Paper Menu
Reports Menu
Function Configuration Menus
Supplies Menu
Option Card Menu
SE Menu
Device Menu
Control access to the printer menus.
Device Management
Remote Management
Firmware Updates
Apps Configuration
Embedded Web Server Access
Import / Export All Settings
Out of Service Erase
Cloud Services Enrollment
Control access to the printer management options.
Apps
New Apps
Slideshow
Change Wallpaper
Screen Saver
Control access to the printer applications.
Use printer menus 99
Local Accounts
Menu item Description
Manage Groups/Permissions Show a list of all saved groups in the printer.
Add User
User Name/Password
User Name
Password
PIN
Create local accounts and specify their access to the printer functions,
administrative menus, printer management options, and applications.
Schedule USB Devices
Menu item Description
Schedules
Add New Schedule
Schedule access to the front USB port.
Security Audit Log
Menu item Description
Enable Audit
O*
On
Record the events in the secure audit log and remote syslog.
Enable Remote Syslog
O*
On
Send audit logs to a remote server.
Remote Syslog Server Specify the remote syslog server.
Remote Syslog Port
1–65535 (514*)
Specify the remote syslog port.
Remote Syslog Method
Normal UDP*
Stunnel
Specify a syslog method to transmit logged events to a remote server.
Note: An asterisk (*) next to a value indicates the factory default setting.
Use printer menus 100
Menu item Description
Remote Syslog Facility
0 ‑ Kernel Messages
1 ‑ User‑Level Messages
2 ‑ Mail System
3 ‑ System Daemons
4 ‑ Security/Authorization
Messages*
5 ‑ Messages Generated
Internally by Syslogs
6 ‑ Line Printer Subsystem
7 ‑ Network News Subsystem
8 ‑ UUCP Subsystem
9 ‑ Clock Daemon
10 ‑ Security/Authorization
Messages
11 ‑ FTP Daemon
12 ‑ NTP Subsystem
13 ‑ Log Audit
14 ‑ Log Alert
15 ‑ Clock Daemon
16 ‑ Local Use 0 (local0)
17‑ Local Use 1 (local1)
18 ‑ Local Use 2 (local2)
19 ‑ Local Use 3 (local3)
20 ‑ Local Use 4 (local4)
21 ‑ Local Use 5 (local5)
22 ‑ Local Use 6 (local6)
23 ‑ Local Use 7 (local7)
Specify a facility code that the printer uses when sending log events to a remote
server.
Severity of Events to Log
0 ‑ Emergency
1 ‑ Alert
2 ‑ Critical
3 ‑ Error
4 ‑ Warning*
5 ‑ Notice
6 ‑ Informational
7 ‑ Debug
Specify the priority level cuto for logging messages and events.
Remote Syslog Non‑Logged
Events
O*
On
Send all events, regardless of severity level, to the remote server.
Admin’s E‑mail Address Send e‑mail notification of logged events to the administrator.
Note: An asterisk (*) next to a value indicates the factory default setting.
Use printer menus 101
Menu item Description
E‑mail Log Cleared Alert
O*
On
Send e‑mail notification to the administrator when a log entry is deleted.
E‑mail Log Wrapped Alert
O*
On
Send e‑mail notification to the administrator when the log becomes full and
begins to overwrite the oldest entries.
Log Full Behavior
Wrap Over Oldest Entries*
E‑mail Log Then Delete All
Entries
Resolve log storage issues when the log fills its allotted memory.
E‑mail % Full Alert
O*
On
Send e‑mail notification to the administrator when the log fills its allotted
memory.
% Full Alert Level
1–99 (90*)
E‑mail Log Exported Alert
O*
On
Send e‑mail notification to the administrator when a log is exported.
E‑mail Log Settings Changed
Alert
O*
On
Send e‑mail notification to the administrator when Enable Audit is set.
Log Line Endings
LF (\n)*
CR (\r)
CRLF (\r\n)
Specify how the log file terminates the end of each line.
Digitally Sign Exports
O*
On
Add a digital signature to each exported log file.
Clear Log Delete all audit logs.
Export Log
Syslog (RFC 5424)
Syslog (RFC 3164)
CSV
Export a security log to a flash drive.
Note: An asterisk (*) next to a value indicates the factory default setting.
Use printer menus 102
Login Restrictions
Menu item Description
Login failures
1–10 (3*)
Specify the number of failed login attempts before the user gets locked out.
Failure time frame
1–60 minutes (5*)
Specify the time frame between failed login attempts before the user gets locked out.
Lockout time
1–60 minutes (5*)
Specify the lockout duration.
Web Login Timeout
1–120 minutes (10*)
Specify the delay for a remote login before the user is logged o automatically.
Note: An asterisk (*) next to a value indicates the factory default setting.
Confidential Print Setup
Menu item Description
Max Invalid PIN
2–10
Set the limit for entering an invalid PIN.
Note: When the limit is reached, the print jobs for that user name are deleted.
Confidential Job Expiration
O*
1 Hour
4 Hours
24 Hours
1 Week
Set an individual expiration time for each held job before it is automatically deleted
from the hard disk or intelligent storage drive.
Note: A held job is either
Confidential,
Repeat, Reserve, or Verify.
Repeat Job Expiration
O*
1 Hour
4 Hours
24 Hours
1 Week
Set the expiration time for a print job that you want to repeat.
Verify Job Expiration
O*
1 Hour
4 Hours
24 Hours
1 Week
Set the expiration time for printing a copy of a job for you to check its quality before
printing the remaining copies.
Reserve Job Expiration
O*
1 Hour
4 Hours
24 Hours
1 Week
Set the expiration time for jobs that you want to store in the printer for printing later.
Note: An asterisk (*) next to a value indicates the factory default setting.
Use printer menus 103
Menu item Description
Require All Jobs to be Held
O*
On
Set the printer to hold all print jobs.
Keep duplicate documents
O*
On
Set the printer to keep all documents with the same file name.
Note: An asterisk (*) next to a value indicates the factory default setting.
Disk Encryption
Note: This menu appears only when a hard disk or an intelligent storage drive is installed.
Menu item Description
Status
Enabled
Encryption happens automatically when a storage drive is installed.
Erase Temporary Data Files
Menu item Description
Stored in onboard memory
O*
On
Delete all files stored on the printer memory.
Stored on hard disk
1 Pass Erase*
3 Pass Erase
7 Pass Erase
Delete all files stored on the printer hard disk.
Note: This menu item appears only when a printer hard disk is installed.
Note: An asterisk (*) next to a value indicates the factory default setting.
Solutions LDAP Settings
Menu item Description
Follow LDAP Referrals
O*
On
Search the dierent servers in the domain for the logged-in user account.
LDAP Certificate Verification
Ye s
No*
Enable verification of LDAP certificates.
Use printer menus 104
Miscellaneous
Menu item Description
Protected Features
Show*
Hide
Show all the features that Function Access Control (FAC) protects regardless
of the security permission that the user has.
Note: Hide displays only FAC‑protected features that the user has access.
Print Permission
O*
On
Let the user log in before printing.
Default Print Permission Login
User Name/Password*
User Name
Set the default login for Print Permission.
Security Reset Jumper
Enable “Guest” access*
No Eect
Specify user access to the printer.
Notes:
• Enable “Guest” access provides anyone access to all aspects of the
printer.
• No
Eect
may make access to the printer impossible when the required
security information is unavailable.
Use Intelligent Storage Drive for
User Data
O
On*
Enable intelligent storage drive to store user data.
Minimum Password Length
0–32 (0*)
Specify the password length.
Enable Password/PIN Reveal
O*
On
Show the password or personal identification number.
Note: An asterisk (*) next to a value indicates the factory default setting.
Reports
Menu Settings Page
Menu item Description
Menu Settings Page Print a report that contains the printer menus.
Device
Menu item Description
Device Information Print a report that contains information about the printer.
Device Statistics Print a report about printer usage and supply status.
Use printer menus 105
Menu item Description
Profiles List Print a list of profiles that are stored in the printer.
Asset Report Print a diagnostic tool for print problems.
Note: To avoid clipping the content, print the report on letter‑ or A4‑size
paper.
Print
Menu item Description
Print Fonts
PCL Fonts
PS Fonts
Print samples and information about the fonts that are available in each printer
language.
Print Demo
Demo Page
Print a page that shows the printer capabilities and supported solutions.
Print Directory Print the resources that are stored in the flash drive, hard disk, or intelligent
storage drive (ISD).
Note: This menu item appears only when a flash drive, a hard disk, or an ISD
is installed.
Network
Menu item Description
Network Setup Page Print a page that shows the configured network and wireless settings on the
printer.
Note: This menu item appears only in network printers or printers connected
to print servers.
Wi‑Fi Direct Connected Clients Print a page that shows the list of devices that are connected to the printer using
Wi‑Fi Direct.
Note: This menu item appears only when Enable Wi‑Fi Direct is set to On.
Troubleshooting
Menu item Description
Print Quality Test Pages Print sample pages to identify and correct print quality defects.
Printing the Menu Settings Page
From the home screen, touch Settings > Reports > Menu Settings Page.
Use printer menus 106
Maintain the printer
Checking the status of parts and supplies
1 From the home screen, touch Status/Supplies.
2 Select the parts or supplies that you want to check.
Note: You can also access this setting by touching the top section of the home screen.
Configuring supply notifications
1 Open a web browser, and then type the printer IP address in the address field.
Notes:
• View the printer IP address on the printer home screen. The IP address appears as four sets of
numbers separated by periods, such as 123.123.123.123.
• If you are using a proxy server, then temporarily disable it to load the web page correctly.
2 Click Settings > Device > Notifications.
3 From the Supplies menu, click Custom Supply Notifications.
4 Select a notification for each supply item.
5 Apply the changes.
Setting up e‑mail alerts
Configure the printer to send e‑mail alerts when supplies are low, when paper must be changed or added, or
when there is a paper jam.
1 Open a web browser, and then type the printer IP address in the address field.
Notes:
• View the printer IP address on the printer home screen. The IP address appears as four sets of
numbers separated by periods, such as 123.123.123.123.
• If you are using a proxy server, then temporarily disable it to load the web page correctly.
2 Click Settings > Device > Notifications > E‑mail Alert Setup, and then configure the settings.
Note: For more information on SMTP settings, contact your e‑mail provider.
3 Apply the changes.
4 Click Setup E-mail Lists and Alerts, and then configure the settings.
5 Apply the changes.
Maintain the printer 107
Viewing reports
1 From the home screen, touch Settings > Reports.
2 Select the report that you want to view.
Ordering parts and supplies
Note: All life estimates for printer supplies assume printing on letter‑ or A4‑size plain paper.
Warning—Potential Damage: Failure to maintain optimum printer performance, or to replace parts and
supplies, may cause damage to your printer.
Ordering black imaging unit
To order black imaging unit, contact the place where you purchased the printer.
Ordering color imaging kit
To order color imaging kit, contact the place where you purchased the printer.
Ordering a fuser maintenance kit
To order a maintenance kit, contact the place where you purchased the printer.
Maintain the printer 108
Replacing parts and supplies
Replacing a toner cartridge
1 Open door B.
Maintain the printer 109
2 Remove the used toner cartridge.
3 Unpack the new toner cartridge.
Maintain the printer 110
4 Insert the new toner cartridge.
5 Close door B.
Maintain the printer 111
Replacing the black imaging unit
1 Open door B.
Maintain the printer 112
2 Remove the waste toner bottle.
Note: To avoid spilling the toner, place the bottle in an upright position.
Maintain the printer 113
3 Remove the toner cartridges.
Maintain the printer 114
4 Disconnect the imaging kit cable.
Maintain the printer 115
5 Remove the imaging kit.
Note: To avoid scratching the imaging kit or damaging the photoconductor drum, place the imaging kit in
an uplifted position.
Maintain the printer 116
6 Remove the used black imaging unit.
Warning—Potential Damage: Do not expose the photoconductor unit to direct light for more than 10
minutes. Extended exposure to light may cause print quality problems.
Maintain the printer 117
Warning—Potential Damage: Do not touch the shiny photoconductor drum under the imaging kit. Doing
so may aect the quality of future print jobs.
7 Unpack the new black imaging unit.
8 Insert the new black imaging unit into the imaging kit.
Maintain the printer 118
9 Insert the imaging kit.
Maintain the printer 119
10 Connect the imaging kit cable.
11 Insert the waste toner bottle.
12 Insert the toner cartridges.
13 Close door B.
Maintain the printer 120
Replacing the color imaging kit
1 Open door B.
Maintain the printer 121
2 Remove the waste toner bottle.
Note: To avoid spilling the toner, place the bottle in an upright position.
Maintain the printer 122
3 Remove the toner cartridges.
Maintain the printer 123
4 Disconnect the imaging kit cable.
Maintain the printer 124
5 Remove the used imaging kit.
Maintain the printer 125
6 Remove the black imaging unit.
Warning—Potential Damage: Do not expose the photoconductor unit to direct light for more than 10
minutes. Extended exposure to light may cause print quality problems.
Warning—Potential Damage: Do not touch the shiny photoconductor drum under the imaging unit.
Doing so may aect the quality of future print jobs.
Maintain the printer 126
7 Unpack the new imaging kit.
Note: The imaging kit includes the imaging kit and the cyan, magenta, and yellow developer units.
Maintain the printer 127
8 Insert the black imaging unit into the new imaging kit.
Maintain the printer 128
9 Insert the new imaging kit.
Maintain the printer 129
10 Connect the imaging kit cable.
11 Insert the waste toner bottle.
12 Insert the toner cartridges.
13 Close door B.
Maintain the printer 130
Replacing the waste toner bottle
1 Open door B.
Maintain the printer 131
2 Remove the used waste toner bottle.
Note: To avoid spilling the toner, place the bottle in an upright position.
3 Unpack the new waste toner bottle.
4 Insert the new waste toner bottle.
Maintain the printer 132
5 Close door B.
6 Dispose the used waste toner bottle properly.
Replacing the fuser
1 Turn
o
the printer, and then unplug the power cord from the electrical outlet.
2 Open door A, and then open door A1.
CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a
hot component, allow the surface to cool before touching it.
Maintain the printer 133
3 Remove the used fuser.
4 Unpack the new fuser.
Maintain the printer 134
5 Insert the new fuser.
6 Close door A1, and then close door A.
7 Connect the power cord to the electrical outlet, and then turn on the printer.
CAUTION—POTENTIAL INJURY: To avoid the risk of
fire
or electrical shock, connect the power cord
to an appropriately rated and properly grounded electrical outlet that is near the product and easily
accessible.
8 Reset the fuser maintenance counter.
For more information, see
“Resetting the maintenance counter” on page 142.
Maintain the printer 135
Replacing the pick roller
Replacing the pick roller in the 550‑sheet tray
1
Turn
o
the printer, and then unplug the power cord from the electrical outlet.
2 Remove the tray.
Maintain the printer 136
3 Remove the used pick roller.
4 Unpack the new pick roller.
Warning—Potential Damage: To avoid damage and poor printer performance, make sure that your hands
are clean when handling the parts.
Maintain the printer 137
5 Insert the new pick roller.
6 Insert the tray.
7 Connect the power cord to the electrical outlet, and then turn on the printer.
CAUTION—POTENTIAL INJURY: To avoid the risk of
fire
or electrical shock, connect the power cord
to an appropriately rated and properly grounded electrical outlet that is near the product and easily
accessible.
Replacing the pick roller in the multipurpose feeder
1
Turn o the printer, and then unplug the power cord from the electrical outlet.
2 Open the multipurpose feeder.
Maintain the printer 138
3 Remove the used pick roller.
4 Unpack the new pick roller.
Warning—Potential Damage: To avoid damage and poor printer performance, make sure that your hands
are clean when handling the parts.
Maintain the printer 139
5 Insert the new pick roller.
6 Close the multipurpose feeder.
7 Connect the power cord to the electrical outlet, and then turn on the printer.
CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, connect the power cord
to an appropriately rated and properly grounded electrical outlet that is near the product and easily
accessible.
Replacing the separator bracket
1 Pull out the tray.
Maintain the printer 140
2 Remove the used separator bracket.
3 Unpack the new separator bracket.
Maintain the printer 141
4 Insert the new separator bracket.
5 Insert the tray.
Resetting the maintenance counter
1 From the home screen, touch Settings > Device > Maintenance >
Configuration
Menu > Supply Usage
And Counters.
2 To uc h Reset Maintenance Counter.
Resetting the supply usage counters
1 From the home screen, touch Settings > Device > Maintenance > Configuration Menu > Supply Usage
And Counters.
2 Select the counter that you want to reset.
Maintain the printer 142
Cleaning printer parts
Cleaning the printer
CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock when cleaning the exterior of the
printer, unplug the power cord from the electrical outlet and disconnect all cables from the printer before
proceeding.
Notes:
• Perform this task after every few months.
• Damage to the printer caused by improper handling is not covered by the printer warranty.
1 Turn o the printer, and then unplug the power cord from the electrical outlet.
2 Remove paper from the standard bin and multipurpose feeder.
3 Remove any dust, lint, and pieces of paper around the printer using a soft brush or vacuum.
4 Wipe the outside of the printer with a damp, soft, lint‑free cloth.
Notes:
• Do not use household cleaners or detergents, as they may damage the finish of the printer.
• Make sure that all areas of the printer are dry after cleaning.
5 Connect the power cord to the electrical outlet, and then turn on the printer.
CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, connect the power cord
to an appropriately rated and properly grounded electrical outlet that is near the product and easily
accessible.
Cleaning the touch screen
CAUTION—SHOCK HAZARD: To avoid the risk of electric shock when cleaning the exterior of the
printer, unplug the power cord from the electrical outlet and disconnect all cables from the printer before
proceeding.
1 Turn o the printer, and then unplug the power cord from the electrical outlet.
2 Using a damp, soft, lint‑free cloth, wipe the touch screen.
Notes:
• Do not use household cleaners or detergents, as they may damage the touch screen.
• Make sure that the touch screen is dry after cleaning.
3 Connect the power cord to the electrical outlet, and then turn on the printer.
CAUTION—POTENTIAL INJURY: To avoid the risk of
fire
or electrical shock, connect the power cord
to an appropriately rated and properly grounded electrical outlet that is near the product and easily
accessible.
Maintain the printer 143
Cleaning the pick tires
1 Turn
o
the printer, and then unplug the power cord from the electrical outlet.
2 Remove the tray.
Maintain the printer 144
3 Remove the pick roller.
4 Apply isopropyl alcohol to a soft, lint-free cloth, and then wipe the pick tires.
Maintain the printer 145
5 Insert the pick roller.
6 Insert the tray.
7 Connect the power cord to the electrical outlet, and then turn on the printer.
CAUTION—POTENTIAL INJURY: To avoid the risk of
fire
or electrical shock, connect the power cord
to an appropriately rated and properly grounded electrical outlet that is near the product and easily
accessible.
Cleaning the pick roller in the multipurpose feeder
1 Turn
o
the printer, and then unplug the power cord from the electrical outlet.
2 Open the multipurpose feeder.
Maintain the printer 146
3 Remove the pick roller.
4 Apply isopropyl alcohol to a soft, lint-free cloth, and then wipe the pick roller.
Maintain the printer 147
5 Insert the pick roller.
6 Close the multipurpose feeder.
7 Connect the power cord to the electrical outlet, and then turn on the printer.
CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, connect the power cord
to an appropriately rated and properly grounded electrical outlet that is near the product and easily
accessible.
Saving energy and paper
Configuring
the power save mode settings
Sleep mode
1
From the home screen, touch Settings > Device > Power Management > Timeouts > Sleep Mode.
2 Specify the amount of time that the printer stays idle before it enters Sleep Mode.
Hibernate mode
1
From the home screen, touch Settings > Device > Power Management > Timeouts > Hibernate Timeout.
2 Select the amount of time that the printer stays idle before it enters Hibernate mode.
Maintain the printer 148
Notes:
• For Hibernate Timeout to work, set Hibernate Timeout on Connection to Hibernate.
• The Embedded Web Server is disabled when the printer is in Hibernate mode.
Adjusting the brightness of the display
1 From the home screen, touch Settings > Device > Preferences.
2 In the Screen Brightness menu, adjust the setting.
Conserving supplies
• Print on both sides of the paper.
Note: Two-sided printing is the default setting in the print driver.
• Print multiple pages on a single sheet of paper.
• Use the preview feature to see how the document looks like before printing it.
• Print one copy of the document to check its content and format for accuracy.
Moving the printer to another location
CAUTION—POTENTIAL INJURY: If the printer weight is greater than 20 kg (44 lb), then it may require
two or more people to lift it safely.
CAUTION—POTENTIAL INJURY: To avoid the risk of
fire
or electrical shock, use only the power cord
provided with this product or the manufacturer's authorized replacement.
CAUTION—POTENTIAL INJURY: When moving the printer, follow these guidelines to avoid personal
injury or printer damage:
• Make sure that all doors and trays are closed.
• Turn o the printer, and then unplug the power cord from the electrical outlet.
• Disconnect all cords and cables from the printer.
• If the printer has separate
floor-standing
optional trays or output options attached to it, then disconnect
them before moving the printer.
• If the printer has a caster base, then carefully roll it to the new location. Use caution when passing over
thresholds and breaks in flooring.
• If the printer does not have a caster base but is configured with optional trays or output options, then remove
the output options and lift the printer o the trays. Do not try to lift the printer and any options at the same
time.
• Always use the handholds on the printer to lift it.
• Any cart used to move the printer must have a surface able to support the full footprint of the printer.
• Any cart used to move the hardware options must have a surface able to support the dimensions of the
options.
• Keep the printer in an upright position.
• Avoid severe jarring movements.
Maintain the printer 149
• Make sure that your fingers are not under the printer when you set it down.
• Make sure that there is adequate clearance around the printer.
Note: Damage to the printer caused by improper moving is not covered by the printer warranty.
Shipping the printer
When shipping the printer, use the original packaging or contact the place where you purchased the printer.
Maintain the printer 150
Troubleshoot a problem
Print quality problems
Find the image that resembles the print quality problem you are having, and then click the link below it to read
problem-solving steps.
“Blank or white pages” on
page 152
“Dark print” on page 153 “Ghost images” on page 155 “Gray or colored background”
on page 156
“Incorrect margins” on
page 157
“Light print” on page 157 “Missing colors” on page 159 “Mottled print and dots” on
page 160
“Paper curl” on page
161
“Print crooked or skewed”
on page 162
“Solid color or black images”
on page 163
“Text or images cut o” on
page 164
“Toner easily rubs o” on
page 165
“Uneven print density” on
page 166
“Horizontal dark lines” on
page 167
“Vertical dark lines” on
page 168
Troubleshoot a problem 151
“Horizontal white lines”
on page 169
“Vertical white lines” on
page 170
“Repeating defects” on
page 172
Printing problems
Print quality is poor
Blank or white pages
Note: Before solving the problem, print the Print Quality Test Pages. From the home screen, touch Settings >
Troubleshooting > Print Quality Test Pages.
Action Yes No
Step 1
a Check if the printer is using a genuine and supported toner
cartridge.
Note: If the cartridge is not supported, then install a
supported one.
b Print the document.
Is the printer printing blank or white pages?
Go to step 2. The problem is
solved.
Troubleshoot a problem 152
Action Yes No
Step 2
a Remove the color imaging kit, and then remove the black
imaging unit.
Warning—Potential Damage: Do not expose the color
imaging kit and black imaging unit to direct light for more
than 10 minutes. Extended exposure to light may cause print
quality problems.
Warning—Potential Damage: Do not touch the
photoconductor drum under the color imaging kit and black
imaging unit. Doing so may aect the quality of future print
jobs.
b Insert the black imaging unit, and then insert the color imaging
kit.
c Print the document.
Is the printer printing blank or white pages?
Contact your
dealer. The problem is
solved.
Dark print
Note: Before solving the problem, print the quality sample pages to determine the missing color. From the
home screen, touch Settings > Troubleshooting > Print Quality Test Pages.
Action Yes No
Step 1
a Perform Color Adjust.
From the home screen, touch Settings > Print > Quality >
Advanced Imaging > Color Adjust.
b Print the document.
Is the print too dark?
Go to step 2. The problem is
solved.
Troubleshoot a problem 153
Action Yes No
Step 2
a Depending on your operating system, reduce the toner
darkness from the Printing Preferences or Print dialog.
Note: You can also change the settings on the printer control
panel. From the home screen, touch Settings > Print >
Quality > Toner Darkn ess.
b Print the document.
Is the print too dark?
Go to step 3. The problem is
solved.
Step 3
a Depending on your operating system, specify the paper type
from the Printing Preferences or Print dialog.
Notes:
• Make sure that the settings match the paper loaded in
the tray.
• You can also change the settings on the printer control
panel. From the home screen, touch Settings > Paper >
Tray Configuration > Paper Size/Type.
b Print the document.
Is the print too dark?
Go to step 4. Go to step 6.
Step 4
Make sure that the paper has no texture or rough finishes.
Are you printing on textured or rough paper?
Go to step 5. Go to step 6.
Step 5
a Replace textured or rough paper with plain paper.
b Print the document.
Is the print too dark?
Go to step 6. The problem is
solved.
Step 6
a Load paper from a fresh package.
Note: Paper absorbs moisture due to high humidity. Store
paper in its original wrapper until you are ready to use it.
b Print the document.
Is the print too dark?
Contact your
dealer. The problem is
solved.
Troubleshoot a problem 154
Ghost images
Note: Before solving the problem, print the Print Quality Test Pages. From the home screen, touch Settings >
Troubleshooting > Print Quality Test Pages.
Action Yes No
Step 1
a Load the tray with the correct paper type and weight.
b Print the document.
Do ghost images appear on prints?
Go to step 2. The problem is
solved.
Step 2
a Depending on your operating system, specify the paper type
from the Printing Preferences or Print dialog.
Notes:
• Make sure that the setting matches the paper loaded in
the tray.
• You can also change the setting on the printer control
panel. From the home screen, touch Settings > Paper >
Tray Configuration > Paper Size/Type.
b Print the document.
Do ghost images appear on prints?
Go to step 3. The problem is
solved.
Step 3
a Perform Color Adjust.
From the home screen, touch Settings > Print > Quality >
Advanced Imaging > Color Adjust.
b Print the document.
Do ghost images appear on prints?
Contact your
dealer. The problem is
solved.
Troubleshoot a problem 155
Gray or colored background
Note: Before solving the problem, print the Print Quality Test Pages. From the home screen, touch Settings >
Troubleshooting > Print Quality Test Pages.
Action Yes No
Step 1
a Depending on your operating system, increase toner darkness
from the Printing Preferences or Print dialog.
Note: You can also change the setting on the printer control
panel. From the home screen, touch Settings > Print >
Quality > Toner Darkn ess.
b Print the document.
Does gray or colored background appear on prints?
Go to step 2. The problem is
solved.
Step 2
a Perform Color Adjust.
From the home screen, touch Settings > Print > Quality >
Advanced Imaging > Color Adjust.
b Print the document.
Does gray or colored background appear on prints?
Go to step 3. The problem is
solved.
Step 3
a Remove the color imaging kit, and then remove the black
imaging unit.
Warning—Potential Damage: Do not expose the color
imaging kit and black imaging unit to direct light for more
than 10 minutes. Extended exposure to light may cause print
quality problems.
Warning—Potential Damage: Do not touch the
photoconductor drum under the color imaging kit and black
imaging unit. Doing so may
aect
the quality of future print
jobs.
b Insert the black imaging unit, and then insert the color imaging
kit.
c Print the document.
Does gray or colored background appear on prints?
Contact your
dealer. The problem is
solved.
Troubleshoot a problem 156
Incorrect margins
Note: Before solving the problem, print the Print Quality Test Pages. From the home screen, touch Settings >
Troubleshooting > Print Quality Test Pages.
Action Yes No
Step 1
a Adjust the paper guides in the tray to the correct position for
the paper loaded.
b Print the document.
Are the margins correct?
The problem is
solved.
Go to step 2.
Step 2
a Depending on your operating system, specify the paper size
from the Printing Preferences or Print dialog.
Notes:
• Make sure that the setting matches the paper loaded.
• You can also change the setting on the printer control
panel. From the home screen, touch Settings > Paper >
Tray Configuration > Paper Size/Type.
Note:
b Print the document.
Are the margins correct?
The problem is
solved.
Contact your
dealer.
Light print
Note: Before solving the problem, print the Print Quality Test Pages. From the home screen, touch Settings >
Troubleshooting > Print Quality Test Pages.
Troubleshoot a problem 157
Action Yes No
Step 1
a Perform Color Adjust.
From the home screen, touch Settings > Print > Quality >
Advanced Imaging > Color Adjust.
b Print the document.
Is the print light?
Go to step 2. The problem is
solved.
Step 2
a Depending on your operating system, increase toner darkness
from the Printing Preferences or Print dialog.
Note: You can also change the setting on the printer control
panel. From the home screen, touch Settings > Print >
Quality > Toner Darkn ess.
b Print the document.
Is the print light?
Go to step 3. The problem is
solved.
Step 3
a Turn o Color Saver.
From the home screen, touch Settings > Print > Quality > Color
Saver.
b Print the document.
Is the print light?
Go to step 4. The problem is
solved.
Step 4
a Depending on your operating system, specify the paper type
from the Printing Preferences or Print dialog.
Notes:
• Make sure that the setting matches the paper loaded.
• You can also change the setting on the printer control
panel. From the home screen, touch Settings > Paper >
Tray
Configuration
> Paper Size/Type.
b Print the document.
Is the print light?
Go to step 5. The problem is
solved.
Step 5
Check if paper has texture or rough finishes.
Are you printing on textured or rough paper?
Go to step 6. Go to step 7.
Step 6
a Replace textured or rough paper with plain paper.
b Print the document.
Is the print light?
Go to step 7. The problem is
solved.
Troubleshoot a problem 158
Action Yes No
Step 7
a Load paper from a fresh package.
Note: Paper absorbs moisture due to high humidity. Store
paper in its original wrapper until you are ready to use it.
b Print the document.
Is the print light?
Go to step 8. The problem is
solved.
Step 8
a Remove the color imaging kit, and then remove the black
imaging unit.
Warning—Potential Damage: Do not expose the color
imaging kit and black imaging unit to direct light for more
than 10 minutes. Extended exposure to light may cause print
quality problems.
Warning—Potential Damage: Do not touch the
photoconductor drum under the color imaging kit and black
imaging unit. Doing so may aect the quality of future print
jobs.
b Insert the black imaging unit, and then insert the color imaging
kit.
c Print the document.
Is the print too light?
Contact your
dealer. The problem is
solved.
Missing colors
Note: Before solving the problem, print the Print Quality Test Pages. From the home screen, touch Settings >
Troubleshooting > Print Quality Test Pages.
Troubleshoot a problem 159
Action Yes No
a Remove the color imaging kit.
Warning—Potential Damage: Do not expose the color
imaging kit to direct light for more than 10 minutes. Extended
exposure to light may cause print quality problems.
Warning—Potential Damage: Do not touch the
photoconductor drum under the color imaging kit. Doing so
may aect the quality of future print jobs.
b Remove the toner cartridge of the missing color.
c Remove, and then insert the developer unit of the missing color.
d Insert the toner cartridge of the missing color.
e Insert the color imaging kit.
f Print the document.
Are some colors missing on print?
Contact your
dealer. The problem is
solved.
Mottled print and dots
Note: Before solving the problem, print the Print Quality Test Pages. From the home screen, touch Settings >
Troubleshooting > Print Quality Test Pages.
Action Yes No
Step 1
Check the printer for leaked toner contamination.
Is the printer free of leaked toner?
Go to step 2. Contact your
dealer.
Step 2
a From the home screen, touch Settings > Paper > Tray
Configuration > Paper Size/Type.
b Check if the paper size and paper type settings match the
paper loaded.
Note: Make sure that the paper does not have texture or
rough finishes.
Do the settings match?
Go to step 4. Go to step 3.
Troubleshoot a problem 160
Action Yes No
Step 3
a Depending on your operating system, specify the paper size
and paper type from the Printing Preferences or Print dialog.
Notes:
• Make sure that the settings match the paper loaded in
the tray.
• You can also change the settings on the printer control
panel. From the home screen, touch Settings > Paper >
Tray Configuration > Paper Size/Type.
b Print the document.
Is the print mottled?
Go to step 4. The problem is
solved.
Step 4
a Load paper from a fresh package.
Note: Paper absorbs moisture due to high humidity. Store
paper in its original wrapper until you are ready to use it.
b Print the document.
Is the print mottled?
Go to step 5. The problem is
solved.
Step 5
a Remove the color imaging kit, and then remove the black
imaging unit.
Warning—Potential Damage: Do not expose the color
imaging kit and black imaging unit to direct light for more
than 10 minutes. Extended exposure to light may cause print
quality problems.
Warning—Potential Damage: Do not touch the
photoconductor drum under the color imaging kit and black
imaging unit. Doing so may
aect
the quality of future print
jobs.
b Insert the black imaging unit, and then insert the color imaging
kit.
c Print the document.
Is the print mottled?
Contact your
dealer. The problem is
solved.
Paper curl
Troubleshoot a problem 161
Note: Before solving the problem, print the Print Quality Test Pages. From the home screen, touch Settings >
Troubleshooting > Print Quality Test Pages.
Action Yes No
Step 1
a Adjust the guides in the tray to the correct position for the paper
loaded.
b Print the document.
Is the paper curled?
Go to step 2. The problem is
solved.
Step 2
a Depending on your operating system, specify the paper type
from the Printing Preferences or Print dialog.
Notes:
• Make sure that the setting matches the paper loaded.
• You can also change the setting on the printer control
panel. From the home screen, touch Settings > Paper >
Tray
Configuration
> Paper Size/Type.
b Print the document.
Is the paper curled?
Go to step 3. The problem is
solved.
Step 3
Print on the other side of the paper.
a Remove paper, flip it over, and then reload paper.
b Print the document.
Is the paper curled?
Go to step 4. The problem is
solved.
Step 4
a Load paper from a fresh package.
Note: Paper absorbs moisture due to high humidity. Store
paper in its original wrapper until you are ready to use it.
b Print the document.
Is the paper curled?
Contact your
dealer. The problem is
solved.
Print crooked or skewed
Troubleshoot a problem 162
Note: Before solving the problem, print the Print Quality Test Pages. From the home screen, touch Settings >
Troubleshooting > Print Quality Test Pages.
Action Yes No
Step 1
a Pull out the tray.
b Remove the paper, and then load paper from a fresh package.
Note: Paper absorbs moisture due to high humidity. Store
paper in its original wrapper until you are ready to use it.
c Squeeze and slide the paper guides to the correct position for
the size of the paper you are loading.
d Insert the tray.
e Print the document.
Is the print crooked or skewed?
Go to step 2. The problem is
solved.
Step 2
a Check if you are printing on a supported paper.
b Print the document.
Is the print crooked or skewed?
Contact your
dealer. The problem is
solved.
Solid color or black images
Note: Before solving the problem, print the Print Quality Test Pages. From the home screen, touch Settings >
Troubleshooting > Print Quality Test Pages.
Troubleshoot a problem 163
Action Yes No
a Remove the color imaging kit, and then remove the black
imaging unit.
Warning—Potential Damage: Do not expose the color
imaging kit and black imaging unit to direct light for more
than 10 minutes. Extended exposure to light may cause print
quality problems.
Warning—Potential Damage: Do not touch the
photoconductor drum under the color imaging kit and black
imaging unit. Doing so may aect the quality of future print
jobs.
b Insert the black imaging unit, and then insert the color imaging
kit.
c Print the document.
Is the printer printing solid color or black images?
Contact your
dealer. The problem is
solved.
Text or images cut o
Note: Before solving the problem, print the Print Quality Test Pages. From the home screen, touch Settings >
Troubleshooting > Print Quality Test Pages.
Action Yes No
Step 1
a Adjust the paper guides in the tray to the correct position for
the paper loaded.
b Print the document.
Is the text or image clipped?
Go to step 2. The problem is
solved.
Troubleshoot a problem 164
Action Yes No
Step 2
a Depending on your operating system, specify the paper size
from the Printing Preferences or Print dialog.
Notes:
• Make sure that the setting matches the paper loaded in
the tray.
• You can also change the setting on the printer control
panel. From the home screen, touch Settings > Paper >
Tray Configuration > Paper Size/Type.
b Print the document.
Is the text or image clipped?
Go to step 3. The problem is
solved.
Step 3
a Remove the color imaging kit, and then remove the black
imaging unit.
Warning—Potential Damage: Do not expose the color
imaging kit and black imaging unit to direct light for more
than 10 minutes. Extended exposure to light may cause print
quality problems.
Warning—Potential Damage: Do not touch the
photoconductor drum under the color imaging kit and black
imaging unit. Doing so may
aect
the quality of future print
jobs.
b Insert the black imaging unit, and then insert the color imaging
kit.
c Print the document.
Is the text or image clipped?
Contact your
dealer. The problem is
solved.
Toner easily rubs o
Note: Before solving the problem, print the Print Quality Test Pages. From the home screen, touch Settings >
Troubleshooting > Print Quality Test Pages.
Troubleshoot a problem 165
Action Yes No
1 Depending on your operating system, specify the
paper type from the Printing Preferences or Print
dialog.
Notes:
• Make sure that the setting matches the paper
loaded.
• You can also change the setting on the printer
control panel. From the home screen, touch
Settings > Paper > Tray
Configuration
> Paper
Size/Type.
2 Print the document.
Does the toner rub
o?
Contact your
dealer. The problem is solved.
Uneven print density
Note: Before solving the problem, print the Print Quality Test Pages. From the home screen, touch Settings >
Troubleshooting > Print Quality Test Pages.
Action Yes No
a Remove the color imaging kit, and then remove the black
imaging unit.
Warning—Potential Damage: Do not expose the color
imaging kit and black imaging unit to direct light for more
than 10 minutes. Extended exposure to light may cause print
quality problems.
Warning—Potential Damage: Do not touch the
photoconductor drum under the color imaging kit and black
imaging unit. Doing so may aect the quality of future print
jobs.
b Insert the black imaging unit, and then insert the color imaging
kit.
c Print the document.
Is the print density uneven?
Contact your
dealer. The problem is
solved.
Troubleshoot a problem 166
Horizontal dark lines
Notes:
• Before solving the problem, print the Print Quality Test Pages. From the home screen, touch Settings >
Troubleshooting > Print Quality Test Pages.
• If horizontal dark lines keep appearing on the prints, then see the “Repeating defects” topic.
Action Yes No
Step 1
a Depending on your operating system, specify the paper type
from the Printing Preferences or Print dialog.
Notes:
• Make sure that the setting matches the paper loaded.
• You can also change the setting on the printer control
panel. From the home screen, touch Settings > Paper >
Tray Configuration > Paper Size/Type.
b Print the document.
Do horizontal dark lines appear on prints?
Go to step 2. The problem is
solved.
Step 2
a Load paper from a fresh package.
Note: Paper absorbs moisture due to high humidity. Store
paper in its original wrapper until you use it.
b Print the document.
Do horizontal dark lines appear on prints?
Go to step 3. The problem is
solved.
Troubleshoot a problem 167
Action Yes No
Step 3
a Remove the color imaging kit, and then remove the black
imaging unit.
Warning—Potential Damage: Do not expose the color
imaging kit and black imaging unit to direct light for more
than 10 minutes. Extended exposure to light may cause print
quality problems.
Warning—Potential Damage: Do not touch the
photoconductor drum under the imaging kit and black
imaging unit. Doing so may aect the quality of future print
jobs.
b Insert the black imaging unit, and then insert the color imaging
kit.
c Print the document.
Do horizontal dark lines appear on prints?
Contact your
dealer. The problem is
solved.
Vertical dark lines
Note: Before solving the problem, print the Print Quality Test Pages. From the home screen, touch Settings >
Troubleshooting > Print Quality Test Pages.
Action Yes No
Step 1
a Depending on your operating system, specify the paper type
from the Printing Preferences or Print dialog.
Notes:
• Make sure that the setting matches the paper loaded in
the tray.
• You can also change the setting on the printer control
panel. From the home screen, touch Settings > Paper >
Tray
Configuration
> Paper Size/Type.
b Print the document.
Do vertical dark lines appear on prints?
Go to step 2. The problem is
solved.
Troubleshoot a problem 168
Action Yes No
Step 2
a Load paper from a fresh package.
Note: Paper absorbs moisture due to high humidity. Store
paper in its original wrapper until you use it.
b Print the document.
Do vertical dark lines appear on prints?
Go to step 3. The problem is
solved.
Step 3
a Remove the color imaging kit, and then remove the black
imaging unit.
Warning—Potential Damage: Do not expose the color
imaging kit and black imaging unit to direct light for more
than 10 minutes. Extended exposure to light may cause print
quality problems.
Warning—Potential Damage: Do not touch the
photoconductor drum under the color imaging kit and black
imaging unit. Doing so may aect the quality of future print
jobs.
b Insert the black imaging unit, and then insert the color imaging
kit.
c Print the document.
Do vertical dark lines appear on prints?
Contact your
dealer. The problem is
solved.
Horizontal white lines
Notes:
• Before solving the problem, print the Print Quality Test Pages. From the home screen, touch Settings >
Troubleshooting > Print Quality Test Pages.
• If horizontal white lines keep appearing on the prints, then see the “Repeating defects” topic.
Troubleshoot a problem 169
Action Yes No
Step 1
a Depending on your operating system, specify the paper type
from the Printing Preferences or Print dialog.
Notes:
• Make sure that the setting matches the paper loaded in
the tray.
• You can also change the setting on the printer control
panel. From the home screen, touch Settings > Paper >
Tray Configuration > Paper Size/Type.
b Print the document.
Do horizontal white lines appear on prints?
Go to step 2. The problem is
solved.
Step 2
a Load the specified paper source with the recommended paper
type.
b Print the document.
Do horizontal white lines appear on prints?
Go to step 3. The problem is
solved.
Step 3
a Remove the color imaging kit, and then remove the black
imaging unit.
Warning—Potential Damage: Do not expose the color
imaging kit and black imaging unit to direct light for more
than 10 minutes. Extended exposure to light may cause print
quality problems.
Warning—Potential Damage: Do not touch the
photoconductor drum under the color imaging kit and black
imaging unit. Doing so may
aect
the quality of future print
jobs.
b Insert the black imaging unit, and then insert the color imaging
kit.
c Print the document.
Do horizontal white lines appear on prints?
Contact your
dealer. The problem is
solved.
Vertical white lines
Troubleshoot a problem 170
Note: Before solving the problem, print the Print Quality Test Pages. From the home screen, touch Settings >
Troubleshooting > Print Quality Test Pages.
Action Yes No
Step 1
a Depending on your operating system, specify the paper type
from the Printing Preferences or Print dialog.
Notes:
• Make sure that the setting matches the paper loaded in
the tray.
• You can also change the setting on the printer control
panel. From the home screen, touch Settings > Paper >
Tray
Configuration
> Paper Size/Type.
b Print the document.
Do vertical white lines appear on prints?
Go to step 2. The problem is
solved.
Step 2
Check if you are using the recommended paper type.
a Load the specified paper source with the recommended paper
type.
b Print the document.
Do vertical white lines appear on prints?
Go to step 3. The problem is
solved.
Step 3
a Remove the color imaging kit, and then remove the black
imaging unit.
Warning—Potential Damage: Do not expose the color
imaging kit and black imaging unit to direct light for more
than 10 minutes. Extended exposure to light may cause print
quality problems.
Warning—Potential Damage: Do not touch the
photoconductor drum under the color imaging kit and black
imaging unit. Doing so may aect the quality of future print
jobs.
b Insert the black imaging unit, and then insert the color imaging
kit.
c Print the document.
Do vertical white lines appear on prints?
Contact your
dealer. The problem is
solved.
Troubleshoot a problem 171
Repeating defects
Note: Before solving the problem, print the quality sample pages to determine the cause of the repeating
defects. From the home screen, touch Settings > Troubleshooting > Print Quality Test Pages.
Action Yes No
Step 1
Determine how many colors have defects.
Is only one color aected?
Go to step 2. Go to step 3.
Step 2
a Using the Maintenance Defect Ruler, measure the distance
between the repeating defects on the aected color page.
b Replace the supply item that matches the measurement on the
aected color page.
Color imaging kit or black imaging unit
• 94.5 mm (3.72 in.)
• 29.9 mm (1.18 in.)
• 23.2 mm (0.91 in.)
Developer unit
• 43.6 mm (1.72 in.)
• 45.0 mm (1.77 in.)
c Print the Print Quality Test Pages.
Do the defects still appear?
Take note of the
distance, and then
contact your
dealer.
The problem is
solved.
Troubleshoot a problem 172
Action Yes No
Step 3
a Using the Maintenance Defect Ruler, measure the distance
between the repeating defects on the aected color page.
b Replace the supply item that matches the measurement on the
aected
color page.
Transfer module
• 37.7 mm (1.48 in.)
• 78.5 mm (3.09 in.)
• 54.6 mm (2.15 in.)
Fuser
• 95 mm (3.74 in.)
• 110 mm (4.33 in.)
c Print the Print Quality Test Pages.
Do the defects still appear?
Take note of the
distance, and then
contact your
dealer.
The problem is
solved.
Print jobs do not print
Action Yes No
Step 1
a From the document you are trying to print, open the Print
dialog, and then check if you have selected the correct printer.
b Print the document.
Is the document printed?
The problem is
solved.
Go to step 2.
Step 2
a Check if the printer is on.
b Resolve any error messages that appear on the display.
c Print the document.
Is the document printed?
The problem is
solved.
Go to step 3.
Step 3
a Check if the ports are working and if the cables are securely
connected to the computer and the printer.
For more information, see the setup documentation that came
with the printer.
b Print the document.
Is the document printed?
The problem is
solved.
Go to step 4.
Troubleshoot a problem 173
Action Yes No
Step 4
a Turn o the printer, wait for about 10 seconds, and then turn on
the printer.
b Print the document.
Is the document printed?
The problem is
solved.
Go to step 5.
Step 5
a Remove, and then reinstall the print driver.
b Print the document.
Is the document printed?
The problem is
solved.
Contact your
dealer.
Confidential
and other held documents do not print
Action Yes No
Step 1
a From the control panel, check if the documents appear in the
Held Jobs list.
Note: If the documents are not listed, then print the
documents using the Print and Hold options.
b Print the documents.
Are the documents printed?
The problem is
solved.
Go to step 2.
Step 2
The print job may contain a formatting error or invalid data.
• Delete the print job, and then send it again.
• For PDF files, generate a new file, and then print the
documents.
Are the documents printed?
The problem is
solved.
Go to step 3.
Troubleshoot a problem 174
Action Yes No
Step 3
If you are printing from the Internet, then the printer may be reading
the multiple job titles as duplicates.
For Windows users
a Open the Printing Preferences dialog.
b From the Print and Hold tab, click Use Print and Hold, and then
click Keep duplicate documents.
c Enter a PIN, and then save the changes.
d Send the print job.
For Macintosh users
a Save and name each job dierently.
b Send the job individually.
Are the documents printed?
The problem is
solved.
Go to step 4.
Step 4
a Delete some held jobs to free up printer memory.
b Print the documents.
Are the documents printed?
The problem is
solved.
Go to step 5.
Step 5
a Add printer memory.
b Print the documents.
Are the documents printed?
The problem is
solved.
Contact your
dealer.
Job prints from the wrong tray or on the wrong paper
Action Yes No
Step 1
a Check if you are printing on the correct paper.
b Print the document.
Is the document printed on the correct paper?
Go to step 2. Load the correct
paper size and paper
type.
Troubleshoot a problem 175
Action Yes No
Step 2
a Depending on your operating system, specify the paper size
and paper type from the Printing Preferences or Print dialog.
Note: You can also change the settings on the printer control
panel. From the home screen, touch Settings > Paper > Tray
Configuration > Paper Size/Type.
b Make sure that the settings match the paper loaded.
c Print the document.
Is the document printed on the correct paper?
The problem is
solved.
Go to step 3.
Step 3
a Check if the trays are linked.
For more information, see
“Linking trays” on page 31.
b Print the document.
Is the document printed from the correct tray?
The problem is
solved.
Contact your
dealer.
Slow printing
Action Yes No
Step 1
Make sure that the printer cable is securely connected to the
printer and to the computer, print server, option, or other network
device.
Is the printer printing slow?
Go to step 2. The problem is
solved.
Step 2
a Make sure that the printer is not in Quiet Mode.
From the home screen, touch Settings > Device > Maintenance
> Configuration Menu > Device Operations > Quiet Mode.
b Print the document.
Is the printer printing slow?
Go to step 3. The problem is
solved.
Step 3
a Depending on your operating system, specify the print
resolution from the Printing Preferences or Print dialog.
b Set the resolution to 4800 CQ.
c Print the document.
Is the printer printing slow?
Go to step 4. The problem is
solved.
Troubleshoot a problem 176
Action Yes No
Step 4
a From the home screen, touch Settings > Print > Quality > Print
Resolution.
b Set the resolution to 4800 CQ.
c Print the document.
Is the printer printing slow?
Go to step 5. The problem is
solved.
Step 5
a Depending on your operating system, specify the paper type
from the Printing Preferences or Print dialog.
Notes:
• Make sure that the setting matches the paper loaded.
• You can also change the setting on the printer control
panel. From the home screen, touch Settings > Paper >
Tray
Configuration
> Paper Size/Type.
• Heavier paper prints more slowly.
• Paper narrower than letter, A4, and legal may print more
slowly.
b Print the document.
Is the printer printing slow?
Go to step 6. The problem is
solved.
Step 6
a Make sure that the printer settings for texture and weight match
the paper being loaded.
From the home screen, touch Settings > Paper > Media
Configuration > Media Types.
Note: Rough paper texture and heavy paper weight may print
more slowly.
b Print the document.
Is the printer printing slow?
Go to step 7. The problem is
solved.
Step 7
Remove held jobs.
Is the printer printing slow?
Go to step 8. The problem is
solved.
Troubleshoot a problem 177
Action Yes No
Step 8
a Make sure that the printer is not overheating.
Notes:
• Allow the printer to cool down after a long print job.
• Observe the recommended ambient temperature for the
printer. For more information, see
“Selecting a location
for the printer” on page 18.
b Print the document.
Is the printer printing slow?
Contact your
dealer. The problem is
solved.
The printer is not responding
Action Yes No
Step 1
Check if the power cord is connected to the electrical outlet.
CAUTION—POTENTIAL INJURY: To avoid the risk of fire or
electrical shock, connect the power cord to an appropriately
rated and properly grounded electrical outlet that is near the
product and easily accessible.
Is the printer responding?
The problem is
solved.
Go to step 2.
Step 2
Check if the electrical outlet is turned o by a switch or breaker.
Is the electrical outlet turned o by a switch or breaker?
Turn on the switch or
reset the breaker.
Go to step 3.
Step 3
Check if the printer is on.
Is the printer on?
Go to step 4. Turn on the printer.
Step 4
Check if the printer is in Sleep or Hibernate mode.
Is the printer in Sleep or Hibernate mode?
Press the power
button to wake the
printer.
Go to step 5.
Step 5
Check if the cables connecting the printer and the computer are
inserted to the correct ports.
Are the cables inserted to the correct ports?
Go to step 6. Insert the cables to
the correct ports.
Troubleshoot a problem 178
Action Yes No
Step 6
Turn o the printer, install the hardware options, and then turn on
the printer.
For more information, see the documentation that came with the
option.
Is the printer responding?
The problem is
solved.
Go to step 7.
Step 7
Install the correct print driver.
Is the printer responding?
The problem is
solved.
Go to step 8.
Step 8
Turn o the printer, wait for about 10 seconds, and then turn on the
printer.
Is the printer responding?
The problem is
solved.
Contact your
dealer.
Unable to read flash drive
Action Yes No
Step 1
Check if the printer is not busy processing another print job.
Is the printer ready?
Go to step 3. Go to step 2.
Step 2
• Wait for the printer to finish processing the other job.
• Remove, and then insert the flash drive.
Does the printer recognize the flash drive?
The problem is
solved.
Go to step 3.
Step 3
Check if the flash drive is inserted into the front USB port.
Note: The flash drive does not work when it is inserted into the
rear USB port.
Is the flash drive inserted into the correct port?
Go to step 5. Go to step 4.
Step 4
Insert the flash drive into the correct port.
Does the printer recognize the flash drive?
The problem is
solved.
Go to step 5.
Troubleshoot a problem 179
Action Yes No
Step 5
Check if the flash drive is supported. For more information, see
“Supported flash drives and file types” on page 62.
Is the flash drive supported?
Go to step 7. Go to step 6.
Step 6
Insert a supported flash drive.
Does the printer recognize the flash drive?
The problem is
solved.
Go to step 7.
Step 7
Remove, and then insert the flash drive.
Does the printer recognize the flash drive?
The problem is
solved.
Contact your
dealer.
Enabling the USB port
From the home screen, touch Settings > Network/Ports > USB > Enable USB Port.
Clearing jams
Avoiding jams
Load paper properly
•
Make sure that the paper lies flat in the tray.
Correct loading of paper Incorrect loading of paper
• Do not load or remove a tray while the printer is printing.
• Do not load too much paper. Make sure that the stack height is below the maximum paper fill indicator.
Troubleshoot a problem 180
• Do not slide paper into the tray. Load paper as shown in the illustration.
• Make sure that the paper guides are positioned correctly and are not pressing tightly against the paper or
envelopes.
• Push the tray firmly into the printer after loading paper.
Use recommended paper
•
Use only recommended paper or specialty media.
• Do not load paper that is wrinkled, creased, damp, bent, or curled.
• Flex, fan, and align the paper edges before loading.
• Do not use paper that has been cut or trimmed by hand.
• Do not mix paper sizes, weights, or types in the same tray.
• Make sure that the paper size and type are set correctly on the computer or printer control panel.
• Store paper according to manufacturer recommendations.
Identifying jam locations
Notes:
• When Jam Assist is set to On, the printer flushes blank pages or pages with partial prints after a jammed
page is cleared. Check your printed output for blank pages.
• When Jam Recovery is set to On or Auto, the printer reprints the jammed pages.
Troubleshoot a problem 181
Jam locations
1 Standard bin
2 Door A
3 Trays
4 Multipurpose feeder
Troubleshoot a problem 182
Paper jam in trays
1 Remove the tray.
Warning—Potential Damage: A sensor inside the optional tray is easily damaged by static electricity.
Touch a metal surface before removing the jammed paper in the tray.
2 Remove the jammed paper.
Note: Make sure that all paper fragments are removed.
3 Insert the tray.
Troubleshoot a problem 183
Paper jam in the multipurpose feeder
1 Remove paper from the multipurpose feeder.
2 Pull out the tray.
3 Remove the jammed paper.
Note: Make sure that all paper fragments are removed.
4 Insert the tray.
Paper jam in the standard bin
Remove the jammed paper.
Note: Make sure that all paper fragments are removed.
Paper jam in door A
Paper jam in the fuser area
1
Open door A.
CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a
hot component, allow the surface to cool before touching it.
Troubleshoot a problem 184
2 Remove the jammed paper.
Note: Make sure that all paper fragments are removed.
3 Open door A1.
Troubleshoot a problem 185
4 Open the fuser access door.
5 Remove the jammed paper.
Note: Make sure that all paper fragments are removed.
6 Close and latch the fuser access door.
7 Close door A1, and then close door A.
Paper jam behind door A
1
Open door A.
CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a
hot component, allow the surface to cool before touching it.
Troubleshoot a problem 186
2 Open the isolation unit door.
3 Remove the jammed paper.
Note: Make sure that all paper fragments are removed.
Troubleshoot a problem 187
4 Close and latch the isolation unit door.
5 Close door A.
Paper jam in the duplex area
1
Open door A.
CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a
hot component, allow the surface to cool before touching it.
Troubleshoot a problem 188
2 Open the duplex cover.
3 Remove the jammed paper.
Note: Make sure that all paper fragments are removed.
4 Close the duplex cover, and then close door A.
Troubleshoot a problem 189
Network connection problems
Cannot open Embedded Web Server
Action Yes No
Step 1
a Check if the printer is on.
b Access the printer Embedded Web Server (EWS).
Can you open the EWS?
The problem is
solved.
Go to step 2.
Step 2
a Make sure that the printer IP address is correct.
Notes:
• View the IP address on the home screen.
• An IP address appears as four sets of numbers separated
by periods, such as 123.123.123.123.
b Access the EWS.
Can you open the EWS?
The problem is
solved.
Go to step 3.
Step 3
a Make sure that you installed a supported browser:
• Internet Explorer version 11 or later
• Microsoft Edge
• Safari version 6 or later
• Google Chrome
TM
version 32 or later
• Mozilla Firefox version 24 or later
b Access the EWS.
Can you open the EWS?
The problem is
solved.
Go to step 4.
Step 4
a Check if the network connection is working.
Note: If the connection is not working, then contact your
administrator.
b Access the EWS.
Can you open the EWS?
The problem is
solved.
Go to step 5.
Step 5
a Make sure that the cable connections to the printer and print
server are secure. For more information, see the
documentation that came with the print server.
b Access the EWS.
Can you open the EWS?
The problem is
solved.
Go to step 6.
Troubleshoot a problem 190
Action Yes No
Step 6
a Check if the web proxy servers are disabled.
Note: If the servers are disabled, then contact your
administrator.
b Access the EWS.
Can you open the EWS?
The problem is
solved.
Contact your
dealer.
Cannot connect the printer to the Wi‑Fi network
Action Yes No
Step 1
Make sure that Active Adapter is set to Auto.
From the home screen, touch Settings > Network/Ports > Network
Overview > Active Adapter > Auto.
Can the printer connect to the Wi‑Fi network?
The problem is
solved.
Go to step 2.
Step 2
Check if the correct Wi‑Fi network is selected.
Note: Some routers may share the default SSID.
Are you connecting to the correct Wi‑Fi network?
Go to step 4. Go to step 3.
Step 3
Connect to the correct Wi‑Fi network. For more information, see
“Connecting the printer to a Wi‑Fi network” on page 55.
Can the printer connect to the Wi‑Fi network?
The problem is
solved.
Go to step 4.
Step 4
Check the wireless security mode.
From the home screen, touch Settings > Network/Ports > Wireless
> Wireless Security Mode.
Is the correct wireless security mode selected?
Go to step 6. Go to step 5.
Step 5
Select the correct wireless security mode.
Can the printer connect to the Wi‑Fi network?
The problem is
solved.
Go to step 6.
Step 6
Make sure that you entered the correct network password.
Note: Take note of the spaces, numbers, and capitalization in the
password.
Can the printer connect to the Wi‑Fi network?
The problem is
solved.
Contact your
dealer.
Troubleshoot a problem 191
Hardware options problems
Cannot detect internal option
Action Yes No
Step 1
Turn o the printer, wait for about 10 seconds, and then turn on the
printer.
Does the printer detect the internal option?
The problem is
solved.
Go to step 2.
Step 2
Print the Menu Settings Page, and then check if the internal option
appears in the Installed Features list.
Is the internal option listed?
Go to step 4. Go to step 3.
Step 3
Check if the internal option is installed properly into the controller
board.
a Turn o the printer, and then unplug the power cord from the
electrical outlet.
b Make sure that the internal option is installed into the
appropriate connector on the controller board.
c Connect the power cord to the electrical outlet, and then turn
on the printer.
CAUTION—POTENTIAL INJURY: To avoid the risk of fire
or electrical shock, connect the power cord to an
appropriately rated and properly grounded electrical outlet
that is near the product and easily accessible.
Does the printer detect the internal option?
The problem is
solved.
Go to step 4.
Step 4
a Check if the internal option is available in the print driver.
Note: If necessary, manually add the internal option in the
print driver to make it available for print jobs. For more
information, see
“Adding available options in the print driver”
on page 33.
b Print the document.
Does the printer detect the internal option?
The problem is
solved.
Contact your
dealer.
Defective flash detected
Contact your dealer.
Troubleshoot a problem 192
Not enough free space in flash memory for resources
Contact your dealer.
Issues with supplies
Replace cartridge, printer region mismatch
Non‑Printer Manufacturer supply
The printer has detected an unrecognized supply or part installed in the printer.
Your printer is designed to function best with genuine supplies and parts made by the printer manufacturer.
Use of third-party supplies or parts may aect the performance, reliability, or life of the printer and its imaging
components.
All life indicators are designed to function with supplies and parts from the printer manufacturer and may
deliver unpredictable results if third-party supplies or parts are used. Imaging component usage beyond
the intended life may damage your printer or associated components.
Warning—Potential Damage: Use of third-party supplies or parts can aect warranty coverage.
Damage caused by the use of third-party supplies or parts may not be covered by the warranty.
To accept any and all of these risks and to proceed with the use of non-genuine supplies or parts in your
printer, touch and hold the error message on the display using two fingers for 15 seconds. When a
confirmation dialog box appears, touch Continue.
If you do not want to accept these risks, then remove the third-party supply or part from your printer and
install a genuine supply or part from the printer manufacturer.
If the printer does not print after clearing the error message, then reset the supply usage counter.
Paper feed problems
Envelope seals when printing
Action Yes No
Step 1
a Use an envelope that has been stored in a dry environment.
Note: Printing on envelopes with high moisture content can
seal the
flaps.
b Send the print job.
Does the envelope seal when printing?
Go to step 2. The problem is
solved.
Troubleshoot a problem 193
Action Yes No
Step 2
a Make sure that paper type is set to Envelope.
From the home screen, touch Settings > Paper > Tray
Configuration > Paper Size/Type.
b Send the print job.
Does the envelope seal when printing?
Contact your
dealer. The problem is
solved.
Collated printing does not work
Action Yes No
Step 1
a From the home screen, touch Settings > Print > Layout >
Collate.
b To uc h On [1,2,1,2,1,2].
c Print the document.
Is the document collated correctly?
The problem is
solved.
Go to step 2.
Step 2
a From the document that you are trying to print, open the Print
dialog, and then select Collate.
b Print the document.
Is the document collated correctly?
The problem is
solved.
Go to step 3.
Step 3
a Reduce the number of pages to print.
b Print the document.
Are the pages collated correctly?
The problem is
solved.
Contact your
dealer.
Tray linking does not work
Action Yes No
Step 1
a Check if the trays contain the same paper size and paper type.
b Check if the paper guides are positioned correctly.
c Print the document.
Do the trays link correctly?
The problem is
solved.
Go to step 2.
Troubleshoot a problem 194
Action Yes No
Step 2
a From the home screen, touch Settings > Paper > Tray
Configuration > Paper Size/Type.
b Set the paper size and paper type to match the paper loaded
in the linked trays.
c Print the document.
Do the trays link correctly?
The problem is
solved.
Go to step 3.
Step 3
a Make sure that Tray Linking is set to Automatic. For more
information, see
“Linking trays” on page 31.
b Print the document.
Do the trays link correctly?
The problem is
solved.
Contact your
dealer.
Paper frequently jams
Action Yes No
Step 1
a Remove the tray.
b Check if paper is loaded correctly.
Notes:
• Make sure that the paper guides are positioned correctly.
• Make sure that the stack height is below the maximum
paper
fill
indicator.
• Make sure to print on recommended paper size and type.
c Insert the tray.
d Print the document.
Do paper jams occur frequently?
Go to step 2. The problem is
solved.
Step 2
a From the home screen, touch Settings > Paper > Tray
Configuration > Paper Size/Type.
b Set the correct paper size and type.
c Print the document.
Do paper jams occur frequently?
Go to step 3. The problem is
solved.
Troubleshoot a problem 195
Action Yes No
Step 3
a Load paper from a fresh package.
Note: Paper absorbs moisture due to high humidity. Store
paper in its original wrapper until you are ready to use it.
b Print the document.
Do paper jams occur frequently?
Contact your
dealer. The problem is
solved.
Jammed pages are not reprinted
Action Yes No
a From the home screen, touch Settings > Device > Notifications
> Jam Content Recovery.
b In the Jam Recovery menu, select On or Auto.
c Print the document.
Are the jammed pages reprinted?
The problem is
solved.
Contact your
dealer.
Color quality problems
Modifying the colors in printed output
1 From the home screen, touch Settings > Print > Quality > Advanced Imaging > Color Correction.
2 In the Color Correction menu, touch Manual > Color Correction Content.
3 Choose the appropriate color conversion setting.
Object type Color conversion tables
RGB Image
RGB Text
RGB Graphics
• Vivid—Produces brighter, more saturated colors and may be
applied to all incoming color formats.
• sRGB Display—Produces an output that approximates the colors
shown on a computer monitor. Black toner usage is optimized for
printing photographs.
• Display‑True Black—Produces an output that approximates the
colors shown on a computer monitor. This setting uses only black
toner to create all levels of neutral gray.
• sRGB Vivid—Provides an increased color saturation for the sRGB
Display color correction. Black toner usage is optimized for
printing business graphics.
• O
Troubleshoot a problem 196
Object type Color conversion tables
CMYK Image
CMYK Text
CMYK Graphics
• US CMYK—Applies color correction to approximate the
Specifications
for Web
Oset
Publishing (SWOP) color output.
• Euro CMYK—Applies color correction to approximate Euroscale
color output.
• Vivid CMYK—Increases the color saturation of the US CMYK color
correction setting.
•
O
FAQ about color printing
What is RGB color?
RGB color is a method of describing colors by indicating the amount of red, green, or blue used to produce
a certain color. Red, green, and blue light can be added in various amounts to produce a large range of colors
observed in nature. Computer screens, scanners, and digital cameras use this method to display colors.
What is CMYK color?
CMYK color is a method of describing colors by indicating the amount of cyan, magenta, yellow, and black
used to reproduce a particular color. Cyan, magenta, yellow, and black inks or toners can be printed in various
amounts to produce a large range of colors observed in nature. Printing presses, inkjet printers, and color
laser printers create colors in this manner.
How is color specified in a document to be printed?
Software programs are used to specify and modify the document color using RGB or CMYK color
combinations. For more information, see the software program Help topics.
How does the printer know what color to print?
When printing a document, information describing the type and color of each object is sent to the printer and
is passed through color conversion tables. Color is translated into the appropriate amounts of cyan, magenta,
yellow, and black toner used to produce the color you want. The object information determines the application
of color conversion tables. For example, it is possible to apply one type of color conversion table to text while
applying a dierent color conversion table to photographic images.
What is manual color correction?
When manual color correction is enabled, the printer employs user‑selected color conversion tables to
process objects. Manual color correction settings are specific to the type of object being printed (text,
graphics, or images). It is also specific to how the color of the object is specified in the software program
(RGB or CMYK combinations). To apply a
dierent
color conversion table manually, see “Modifying the colors
in printed output” on page 196.
If the software program does not specify colors with RGB or CMYK combinations, then manual color correction
is not useful. It is also not eective if the software program or the computer operating system controls the
adjustment of colors. In most situations, setting the Color Correction to Auto generates preferred colors for
the documents.
Troubleshoot a problem 197
How can I match a particular color (such as a corporate logo)?
From the printer Quality menu, nine types of Color Samples sets are available. These sets are also available
from the Color Samples page of the Embedded Web Server. Selecting any sample set generates
multiple‑page prints consisting of hundreds of colored boxes. Each box contains a CMYK or RGB combination,
depending on the table selected. The observed color of each box is obtained by passing the CMYK or RGB
combination labeled on the box through the selected color conversion table.
By examining Color Samples sets, you can identify the box with color closest to the color being matched.
The color combination labeled on the box can then be used for modifying the color of the object in a software
program. For more information, see the software program Help topics. Manual color correction may be
necessary to use the selected color conversion table for the particular object.
Selecting which Color Samples set to use for a particular color‑matching problem depends on:
• The Color Correction setting being used (Auto, O, or Manual)
• The type of object being printed (text, graphics, or images)
• How the color of the object is specified in the software program (RGB or CMYK combinations)
If the software program does not specify colors with RGB or CMYK combinations, then the Color Samples
pages are not useful. Additionally, some software programs adjust the RGB or CMYK combinations
specified
in the program through color management. In these situations, the printed color may not be an exact match
of the Color Samples pages.
The print appears tinted
Action Yes No
Step 1
Perform Color Adjust.
a From the home screen, touch Settings > Print > Quality >
Advanced Imaging > Color Adjust.
b Print the document.
Does the print appear tinted?
Go to step 2. The problem is
solved.
Step 2
Perform Color Balance.
a From the home screen, touch Settings > Print > Quality >
Advanced Imaging > Color Balance.
b Adjust the settings.
c Print the document.
Does the print appear tinted?
Contact your
dealer. The problem is
solved.
Contacting your dealer
Before contacting your dealer, make sure to have the following information:
• Printer problem
• Error message
• Printer model type and serial number
Troubleshoot a problem 198
Notices
Product information
Product name:
DIGITAL FULL COLOR PRINTER
MX-C528P
Machine type:
5030
Models:
6H5
Edition notice
January 2023
The following paragraph does not apply to any country where such provisions are inconsistent with local
law: THIS PUBLICATION IS PROVIDED “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR
IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS
FOR A PARTICULAR PURPOSE. Some states do not allow disclaimer of express or implied warranties in certain
transactions; therefore, this statement may not apply to you.
This publication could include technical inaccuracies or typographical errors. Changes are periodically made
to the information herein; these changes will be incorporated in later editions. Improvements or changes in the
products or the programs described may be made at any time.
GOVERNMENT END USERS
The Software Program and any related documentation are "Commercial Items," as that term is
defined
in 48
C.F.R. 2.101, "Computer Software" and "Commercial Computer Software Documentation," as such terms are
used in 48 C.F.R. 12.212 or 48 C.F.R. 227.7202, as applicable. Consistent with 48 C.F.R. 12.212 or 48 C.F.R.
227.7202-1 through 227.7207-4, as applicable, the Commercial Computer Software and Commercial Software
Documentation are licensed to the U.S. Government end users (a) only as Commercial Items and (b) with only
those rights as are granted to all other end users pursuant to the terms and conditions herein.
Supplies
Standard supplies for this product that can be replaced by the user include toner cartridges.
Be sure to use only SHARP-specified products for the toner cartridges.
Notices 199
GENUINE SUPPLIES
For best copying results, be sure to use only Sharp Genuine Supplies which are designed,
engineered, and tested to maximize the life and performance of Sharp products. Look for the
Genuine Supplies label on the toner package.
Noise emission levels
The following measurements were made in accordance with ISO 7779 and reported in conformance with ISO
9296.
Note: Some modes may not apply to your product.
1-meter average sound pressure, dBA
Printing One-sided: 53
Two‑sided: 55
Ready 14
Waste from Electrical and Electronic Equipment (WEEE) directive
India E-Waste notice
This product including components, consumables, parts and spares complies with the “India E-Waste Rules”
and prohibits use of lead, mercury, hexavalent chromium, polybrominated biphenyls or polybrominated
diphenyl ethers in concentrations exceeding 0.1% by weight and 0.01% by weight for cadmium, except for the
exemption set in the Rule.
Notices 200
Lithium‑ion rechargeable battery
This product may contain a coin-cell, lithium-ion rechargeable battery, which should only be removed by a
trained technician. Crossed-out wheelie bin means the product should not be discarded as unsorted waste but
must be sent to separate collection facilities for recovery and recycling. In the event the battery is removed, do
not dispose of the battery in your household waste. There may be separate collection systems for batteries in
your local community, such as a battery-recycling drop-o location. The separate collection of waste batteries
assures appropriate treatment of waste including reuse and recycling and prevents any potential negative
eects on human health and environment. Please responsibly dispose of the batteries.
Information on disposal
Information on the disposal of this equipment and its batteries
IF YOU WISH TO DISPOSE OF THIS EQUIPMENT, DO NOT USE THE ORDINARY WASTE BIN, AND DO NOT
PUT THEM INTO A FIREPLACE!
Used electrical and electronic equipment and batteries should always be collected and treated SEPARATELY
in accordance with local law.
Separate collection promotes an environment-friendly treatment, recycling of materials, and minimizing final
disposal of waste. IMPROPER DISPOSAL can be harmful to human health and the environment due to certain
substances! Take USED EQUIPMENT to a local, usually municipal, collection facility, where available. This
equipment contains a BATTERY which cannot be removed by the user. For battery exchange, please contact
your dealer.
If in doubt about disposal, contact your local authorities or dealer and ask for the correct method of disposal.
ONLY FOR USERS IN THE EUROPEAN UNION, AND SOME OTHER COUNTRIES; FOR INSTANCE NORWAY
AND SWITZERLAND: Your participation in separate collection is requested by law.
Users from PRIVATE HOUSEHOLDS are requested to use existing return facilities for used equipment. Return
is free of charge.
Notices 201
The symbol shown above appears on electrical and electronic equipment (or the packaging) to remind the
users of this. If the equipment has been used for BUSINESS PURPOSES, please contact your SHARP dealer
who will inform you about take-back. You might be charged for the costs arising from take-back. Small
equipment (and small quantities) might be taken back by your local collection facility. For Spain: Please contact
the established collection system or your local authority for take-back of your used products.
Cartridge disposal and treatment
Regarding your used Sharp toner cartridges and other consumables from Sharp copiers/multifunctional
machines, please observe that these waste products shall be treated properly according to the legal
requirements in your area. We recommend to contact competent service providers (e.g. waste recycling
companies) for this, and to ask local authorities for support, when necessary. For information on existing Sharp
collection and recycling programs, which exist in some countries, please see our website
www.sharp.eu.
Blue Angel
For Sharp Multifunctional Copiers/Printer which are
certified
with the German environmental label Blue Angel,
please
find
detailed information on the websites of our respective national sales company:
http://www.sharp.eu
Static sensitivity notice
This symbol identifies static-sensitive parts. Do not touch the areas near these symbols without first touching
a metal surface in an area away from the symbol.
To prevent damage from electrostatic discharge when performing maintenance tasks such as clearing paper
jams or replacing supplies, touch any exposed metal frame of the printer before accessing or touching interior
areas of the printer even if the symbol is not present.
ENERGY STAR
Any product bearing the ENERGY STAR
®
emblem on the product or on a start-up screen is certified to comply
with Environmental Protection Agency (EPA) ENERGY STAR requirements as of the date of manufacture.
Notices 202
Temperature information
Operating temperature and relative humidity 10 to 32.2°C (50 to 90°F) and 15 to 80% RH
15.6 to 32.2°C (60 to 90°F) and 8 to 80% RH
Maximum wet-bulb temperature
2
: 22.8°C (73°F)
Non-condensing environment
Printer / cartridge / imaging unit long-
term storage
1
15.6 to 32.2°C (60 to 90°F) and 8 to 80% RH
Maximum wet-bulb temperature
2
: 22.8°C (73°F)
Printer / cartridge / imaging unit short-term
shipping
-40 to 40°C (-40 to 104°F)
1
Supplies shelf life is approximately 2 years. This is based on storage in a standard oce environment at 22°C (72°F)
and 45% humidity.
2
Wet-bulb temperature is determined by the air temperature and the relative humidity.
Laser notice
The printer is certified in the U.S. to conform to the requirements of DHHS 21 CFR, Chapter I, Subchapter J for
Class I (1) laser products, and elsewhere is certified as a Class I laser product conforming to the requirements
of IEC 60825-1: 2014.
Class I laser products are not considered to be hazardous. The laser system and printer are designed so there
is never any human access to laser radiation above a Class I level during normal operation, user maintenance,
or prescribed service conditions. The printer has a non-serviceable printhead assembly that contains a laser
with the following specifications:
Class: IIIb (3b) AlGaAs
Nominal output power (milliwatts): 12
Wavelength (nanometers): 770–800
Power consumption
Product power consumption
The following table documents the power consumption characteristics of the product.
Mode Description Power consumption
(Watts)
Printing The product is generating hard‑copy output from electronic inputs. One‑sided: 740
Two‑sided: 610
Ready The product is waiting for a print job. 25.0
Sleep Mode The product is in a high‑level energy‑saving mode. 1.0
Hibernate The product is in a low‑level energy‑saving mode. 0.1
Notices 203
Mode Description Power consumption
(Watts)
O The product is plugged into an electrical outlet, but the power switch is
turned o.
0.1
The power consumption levels listed in the previous table represent time-averaged measurements.
Instantaneous power draws may be substantially higher than the average.
Sleep Mode
This product is designed with an energy-saving mode called Sleep Mode. The Sleep Mode saves energy by
lowering power consumption during extended periods of inactivity. The Sleep Mode is automatically engaged
after this product is not used for a specified period of time, called the Sleep Mode Timeout.
Factory default Sleep Mode Timeout for this product (in minutes): 15
By using the configuration menus, the Sleep Mode Timeout can be modified between 1 minute and 120 minutes,
or between 1 minute and 114 minutes, depending on the printer model. If the printer speed is less than or equal
to 30 pages per minute, then you can set the timeout only up to 60 minutes or 54 minutes, depending on the
printer model. Setting the Sleep Mode Timeout to a low value reduces energy consumption, but may increase
the response time of the product. Setting the Sleep Mode Timeout to a high value maintains a fast response,
but uses more energy.
Some models support a Deep Sleep Mode, which further reduces power consumption after longer periods of
inactivity.
Hibernate Mode
This product is designed with an ultra‑low power operating mode called Hibernate mode. When operating in
Hibernate Mode, all other systems and devices are powered down safely.
The Hibernate mode can be entered in any of the following methods:
• Using the Hibernate Timeout
• Using the Schedule Power modes
Factory default Hibernate Timeout for this product in all countries or regions 3 days
The amount of time the printer waits after a job is printed before it enters Hibernate mode can be
modified
between one hour and one month.
Notes on EPEAT-registered imaging equipment products:
•
Standby power level occurs in Hibernate or O mode.
• The product shall automatically power down to a standby power level of ≤ 1 W. The auto standby function
(Hibernate or O) shall be enabled at product shipment.
O
mode
If this product has an o mode which still consumes a small amount of power, then to completely stop product
power consumption, disconnect the power supply cord from the electrical outlet.
Notices 204
Total energy usage
It is sometimes helpful to estimate the total product energy usage. Since power consumption claims are
provided in power units of Watts, the power consumption should be multiplied by the time the product spends
in each mode in order to calculate energy usage. The total product energy usage is the sum of each mode's
energy usage.
Applicability of Regulation (EU) 2019/2015 and (EU) 2019/2020
Per Commission Regulation (EU) 2019/2015 and (EU) 2019/2020, the light source contained within this product
or its component is intended to be used for Image Capture or Image Projection only, and is not intended for
use in other applications.
Environmental information
Please read this part carefully. It will help you to reduce your impact on the environment and help you to
reduce your costs at the same time.
Saving paper
1 The automated duplex printing function is for printing both sides of paper automatically without turning over
the paper manually. If the machine is equipped with the automated duplex printing function, set up your
print settings on your computer to automatically print double-sided. Please use the automatic duplex printing
function of this machine wherever possible.
2 By printing on recycled paper and thin 64 g/m
2
paper that meet the standard EN12281:2002 and similar
quality standards, you can reduce the impact on the environment.
Saving energy
The ENERGY STAR® program is a voluntary scheme to promote the development and purchase of energy
ecient models, which help to minimize environmental impact. Products which meet the stringent requirements
of the ENERGY STAR program for both environmental benefits and the amount of energy consumption may
carry the ENERGY STAR logo in case they have been registered with an ENERGY STAR program.
Thailand NBTC technical standards conformity statement
คําประกาศเรื่องการเป็นไปตามมาตรฐานทางเทคนิคของ กสทช. ประเทศไทย
This telecommunication equipment conforms to the technical standards or requirements of NBTC.
เครื่องโทรคมนาคมและอุปกรณนี
้
มีความสอดคลองตามมาตรฐานหรือขอก
ํ
าหนดทางเทคนิคของ กสทช.
Federal Communications Commission (FCC) compliance information
statement
This product has been tested and found to comply with the limits for a Class A digital device, pursuant to Part
15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful
Notices 205
interference, and (2) this device must accept any interference received, including interference that may cause
undesired operation.
The FCC Class A limits are designed to provide reasonable protection against harmful interference when the
equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio
frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful
interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful
interference, in which case the user will be required to correct the interference at his own expense.
The manufacturer is not responsible for any radio or television interference caused by using other than
recommended cables or by unauthorized changes or modifications to this equipment. Unauthorized changes
or modifications could void the user's authority to operate this equipment.
Note: To assure compliance with FCC regulations on electromagnetic interference for a Class A computing
device, use a properly shielded and grounded cable such as Lexmark part number 1021231 for parallel attach
or 1021294 for USB attach. Use of a substitute cable not properly shielded and grounded may result in a
violation of FCC regulations.
Any questions regarding this compliance information statement should be directed to:
Director of Lexmark Technology & Services
Lexmark International, Inc.
740 West New Circle Road
Lexington, KY 40550
Telephone: (859) 232–2000
E-mail: [email protected]
Innovation, Science and Economic Development Canada compliance
statement
This Class A digital apparatus meets all requirements of the Canadian Interference-Causing Equipment
Standard ICES-003.
Avis de conformité aux normes de l’Innovation, Sciences et
Développement économique Canada
Cet appareil numérique de classe A est conforme aux exigences de la norme canadienne relative aux
équipements pouvant causer des interférences NMB-003.
Japanese VCCI notice
Notices 206
Notice to users of Class A products in Brazil
Este produto não é apropriado para uso em ambientes domésticos, pois poderá causar interferências
eletromagnéticas que obrigam o usuário a tomar medidas necessárias para minimizar estas interferências.
European Community (EC) directives conformity
This product is in conformity with the protection requirements of EC Council directives 2014/30/EU, 2014/35/EU,
and 2011/65/EU as amended by (EU) 2015/863 on the approximation and harmonization of the laws of the
Member States relating to electromagnetic compatibility, safety of electrical equipment designed for use within
certain voltage limits, and on the restrictions of use of certain hazardous substances in electrical and electronic
equipment.
This product satisfies the Class A limits of EN 55032 and safety requirements of EN 62368-1.
United Kingdom (UK) conformity
This product is in conformity with the protection requirements of the Electromagnetic Compatibility Regulations
2016, the Electrical Equipment (Safety) Regulations 2016, and the Restriction of the Use of Certain Hazardous
Substances in Electrical and Electronic Equipment Regulations 2012.
This product satisfies the Class A limits of BS EN 55032 and safety requirements of BS EN 62368-1.
Radio interference notice
Warning
This is a product that complies with the emission requirements of EN 55032 Class A limits and immunity
requirements of EN 55035. This product is not intended to be used in residential/domestic environments.
This is a Class A product. In a domestic environment, this product may cause radio interference, in which case
the user may be required to take adequate measures.
Notices 207
Index
A
activating Voice Guidance 23
adding apps to home screen 20
adding contact groups 22
adding contacts 22
adding hardware options
print driver 33
adding internal options
print driver 33
adding printers to a computer 32
Address Book
using 22
adjusting brightness
of display 149
adjusting toner darkness 64
AirPrint
using 60
attaching cables 19
available internal options 34
avoiding paper jams 180
B
black images 163
black imaging unit
ordering 108
replacing 112
blank pages 152
bookmarks
creating 21
creating folders for 22
C
canceling a print job 64
cannot connect printer to
Wi‑Fi 191
cannot detect internal option 192
cannot open Embedded Web
Server 190
card stock
loading 29
changing the wallpaper 21
checking the status of parts and
supplies 107
cleaning
exterior of the printer 143
interior of the printer 143
pick tires 144
cleaning pick roller in the
multipurpose feeder 146
cleaning the printer 143
cleaning the touch screen 143
clearing jam
behind door A 184
in the duplex area 184
in the fuser area 184
in the multipurpose feeder 184
in the standard bin 184
in trays 183
collated printing does not
work 194
color correction 196
color imaging kit
ordering 108
replacing 121
color quality, troubleshooting
print appears tinted 198
colored background on print 156
computer
connecting to the printer 57
confidential
documents do not
print 174
confidential print jobs
configuring 62
printing 63
configuring
supply
notifications 107
configuring Wi‑Fi Direct 56
connecting a computer to the
printer 57
connecting mobile device
to printer 56
connecting the printer
to a wireless network 55
connecting to a wireless network
using PIN method 55
using Push Button method 55
conserving supplies 149
contacting your dealer 198
control panel
using 9
creating bookmarks 21
creating folders
for bookmarks 22
crooked print 162
customizing the display 21
D
dark print 153
deactivating the Wi‑Fi
network 57
deactivating Voice Guidance 23
Defective flash detected 192
deleting contact groups 22
deleting contacts 22
directory list
printing 64
display brightness
adjusting 149
Display Customization
using 21
displaying apps on home
screen 20
documents, printing
from a computer 60
dots on printed page 160
E
editing contacts 22
emission notices 200, 206
enabling Magnification mode 25
enabling the USB port 180
enabling Wi‑Fi Direct 56
envelope seals when
printing 193
envelopes
loading 29
environmental settings 148
erasing
printer memory 58
erasing printer memory 59
erasing printer storage drive 58
Ethernet cable 19
Ethernet port 19
exporting a configuration file
using the Embedded Web
Server 33
e‑mail alerts
setting up 107
F
factory default settings
restoring 59
FAQ about color printing 197
Index 208
file types
supported 62
finding the printer serial
number 8
firmware card 34
firmware, updating 33
flash drive
printing from 61
flash drives
supported 62
font sample list
printing 64
fuser
replacing 133
fuser maintenance kit
ordering 108
G
genuine parts and supplies 108
ghost images on prints 155
gray background on print 156
H
hard disk
erasing 58
hard disk storage drive 59
hardware options
trays 34
hardware options, adding
print driver 33
held documents do not print 174
held jobs
printing 63
setting expiration time 62
Hibernate mode
configuring
148
home screen
customizing 20
using 19
home screen icons
displaying 20
horizontal dark lines 167
horizontal white lines 169
humidity around the printer 203
I
icons on the home screen
showing 20
images cut o on print 164
importing a configuration file
using the Embedded Web
Server 33
incorrect margins 157
indicator light
understanding the status 9
installing internal options
intelligent storage drive 36
Trusted Platform Module 39
installing options
printer hard disk 43
installing the print driver 31
installing the printer software 31
installing trays 34
installing wireless print
server 47, 53
intelligent storage drive 59
erasing 58
installing 36
internal options 34
internal options, adding
print driver 33
J
jam locations
identifying 181
jam, clearing
in the multipurpose feeder 184
in the standard bin 184
jammed pages are not
reprinted 196
jams, paper
avoiding 180
job prints from the wrong
tray 175
job prints on the wrong
paper 175
L
letterhead
selecting 11
light print 157
linking trays 31
loading
card stock 29
envelopes 29
multipurpose feeder 29
loading trays 25
locating the security slot 58
M
Magnification mode
enabling 25
maintenance counter
resetting 142
managing screen saver 21
manual color correction 196
MarkNet N8370 Wireless Print
Server 47
MarkNet N8372 Wireless Print
Server 53
menu
802.1x 96
About this Printer 75
Accessibility 70
Anonymous Data Collection 70
Confidential Print Setup 103
Configuration Menu 71
Device 105
Disk Encryption 104
Eco‑Mode 67
Erase Temporary Data Files 104
Ethernet 91
Flash Drive Print 85
Home Screen Customization 75
HTTP/FTP Settings 97
Image 83
IPSec 94
Job Accounting 79
Layout 75
Local Accounts 100
Login Restrictions 103
LPD Configuration 96
Manage Permissions 99
Media Types 85
Menu Settings Page 105
Miscellaneous 105
Network 106
Network Overview 87
Notifications 67
Out of Service Erase 74
PCL 81
PDF 80
PostScript 81
Power Management 69
Preferences 66
Print 106
Quality 78
Remote Operator Panel 67
Restore Factory Defaults 71
Index 209
Restrict external network
access 98
Schedule USB Devices 100
Security Audit Log 100
Setup 77
SNMP 93
Solutions LDAP Settings 104
TCP/IP 92
ThinPrint 97
Tray Configuration 84
Troubleshooting 106
Universal Setup 84
USB 98
Wireless 88
Wi‑Fi Direct 90
menu map 65
Menu Settings Page
printing 106
missing colors 159
mobile device
connecting to printer 56
printing from 60, 61
modifying color output 196
mottled print and dots 160
moving the printer 18, 149
Multiple Universal Sizes
enabling 25
multipurpose feeder
loading 29
N
navigating the screen
using gestures 24
navigating the screen using
gestures 24
network setup page
printing 57
noise emission levels 200
nonvolatile memory
erasing 58
non‑volatile memory 59
Not enough free space in flash
memory for resources 193
notices 200, 203, 204, 206
O
on‑screen keyboard
using 24
options
firmware
cards 34
ordering supplies
black imaging unit 108
color imaging kit 108
fuser maintenance kit 108
P
paper
letterhead 11
preprinted forms 11
selecting 10
unacceptable 11
Universal size setting 25
paper characteristics 10
paper frequently jams 195
paper guidelines 10
paper jam
behind door A 184
in the duplex area 184
in the fuser area 184
in the multipurpose feeder 184
in the standard bin 184
in trays 183
paper jams
avoiding 180
locating 181
paper size
setting 25
paper sizes
supported 12
paper type
setting 25
paper types
supported 15
paper weights
supported 16
parts status
checking 107
pick roller
replacing 136
pick roller in the multipurpose
feeder
cleaning 146
pick tires
cleaning 144
placing separator sheets 64
power cord socket 19
power save modes
configuring 148
preprinted forms
selecting 11
print appears tinted 198
print driver
hardware options, adding 33
installing 31
print job
canceling 64
print jobs not printed 173
Print Quality Test Pages 106
print quality troubleshooting
blank pages 152
crooked print 162
dark print 153
ghost images appear on
prints 155
gray or colored
background 156
horizontal dark lines 167
horizontal white lines 169
light print 157
missing colors 159
mottled print and dots 160
paper curl 161
repeating print defects 172
skewed print 162
solid color or black images 163
text or images cut o 164
toner easily rubs o 165
uneven print density 166
vertical dark lines appear on
prints 168
vertical white lines 170
white pages 152
print troubleshooting
collated printing does not
work 194
confidential and other held
documents do not print 174
envelope seals when
printing 193
incorrect margins 157
jammed pages are not
reprinted 196
job prints from the wrong
tray 175
job prints on the wrong
paper 175
paper frequently jams 195
print jobs do not print 173
slow printing 176
tray linking does not work 194
unable to read flash drive 179
printer
minimum clearances 18
Index 210
selecting a location for 18
shipping 150
printer configurations 8
printer dealer 198
printer hard disk
installing 43
printer is not responding 178
printer memory
erasing 58
printer menus 65, 106
printer messages
Defective flash detected 192
Not enough free space in flash
memory for resources 193
Replace cartridge, printer region
mismatch 193
printer options troubleshooting
cannot detect internal
option 192
printer ports 19
printer settings
restoring factory default 59
printer software
installing 31
printer status 9
printing
confidential print jobs 63
directory list 64
font sample list 64
from a computer 60
from a flash drive 61
from a mobile device 60, 61
held jobs 63
Menu Settings Page 106
network setup page 57
using Wi‑Fi Direct 61
printing a directory list 64
printing a font sample list 64
printing a network setup
page 57
printing from a computer 60
R
removing jam
behind door A 184
in the duplex area 184
in the fuser area 184
removing paper jam
in trays 183
repeat print jobs 62
repeating print defects 172
Replace cartridge, printer region
mismatch 193
replacing parts
fuser 133
pick roller 136
separator bracket 140
replacing supplies
black imaging unit 112
color imaging kit 121
toner cartridge 109
waste toner bottle 131
reports
printer status 108
printer usage 108
resetting supply usage
counters 142
resetting the maintenance
counter 142
running a slideshow 21
S
safety information 5, 6, 7
securing printer data 59
security slot
locating 58
selecting location
for the printer 18
separator bracket
replacing 140
separator sheets
placing 64
serial number, printer
finding 8
setting paper size
Multiple Universal Sizes 25
setting the paper size 25
setting the paper type 25
setting the Universal paper
size 25
setting up e‑mail alerts 107
shipping the printer 150
skewed print 162
Sleep mode
configuring
148
slow printing 176
solid color 163
statement of volatility 59
storage drive
erasing 58
storing paper 11
storing print jobs 62
supplies
conserving 149
supplies status
checking 107
supply notifications
configuring 107
supply usage counters
resetting 142
supported file types 62
supported flash drives 62
supported paper sizes 12
supported paper types 15
supported paper weights 16
T
temperature around the
printer 203
text cut o on print 164
toner cartridge
replacing 109
toner darkness
adjusting 64
toner easily rubs o 165
touch screen
cleaning 143
tray linking does not work 194
trays
installing 34
linking 31
loading 25
unlinking 31
troubleshooting
cannot connect printer to
Wi‑Fi 191
cannot open Embedded Web
Server 190
FAQ about color printing 197
printer is not responding 178
troubleshooting, color quality
print appears tinted 198
troubleshooting, print
collated printing does not
work 194
confidential
and other held
documents do not print 174
envelope seals when
printing 193
incorrect margins 157
jammed pages are not
reprinted 196
job prints from the wrong
tray 175
Index 211
job prints on the wrong
paper 175
paper frequently jams 195
print jobs do not print 173
slow printing 176
troubleshooting, print quality
blank pages 152
crooked print 162
dark print 153
ghost images appear on
prints 155
gray or colored
background 156
horizontal dark lines 167
horizontal white lines 169
light print 157
missing colors 159
mottled print and dots 160
paper curl 161
repeating print defects 172
skewed print 162
solid color or black images 163
text or images cut o 164
toner easily rubs o 165
uneven print density 166
vertical dark lines appear on
prints 168
vertical white lines 170
white pages 152
troubleshooting, printer options
cannot detect internal
option 192
Trusted Platform Module
installing 39
U
unable to read flash drive
troubleshooting, print 179
uneven print density 166
Universal paper size
setting 25
unlinking trays 31
updating firmware 33
USB cable 19
USB port 19
enabling 180
using Display Customization 21
using the control panel 9
using the home screen 19
V
verify print jobs 62
vertical dark lines on prints 168
vertical white lines 170
viewing reports 108
Voice Guidance
activating 23
deactivating 23
volatile memory 59
erasing 58
W
waste toner bottle
replacing 131
white pages 152
wireless network
connecting the printer to 55
wireless networking 55
wireless print server
installing 47, 53
Wi‑Fi Direct
configuring 56
enabling 56
printing from a mobile
device 61
Wi‑Fi network
deactivating 57
Wi‑Fi Protected Setup
configuring 55
Index 212
