Ninja OG301 Woodfire Outdoor Grill & Smoker User Manual

@ninjakitchen

SharkNinja Operating LLC

US: Needham, MA 02494

1-855-427-5125

ninjakitchen.com

Illustrations may dier from actual product. We are constantly striving to improve our products,

therefore the speciﬁcations contained herein are subject to change withoutnotice.

NINJA is a registered trademark of SharkNinja Operating LLC.

NINJA WOODFIRE is a trademark of SharkNinja Operationg LLC.

This product may be covered by one or more U.S. patents. See sharkninja.com/patents

for more information.

OG300Series_IB_MP_Mv7_250129

TECHNICAL SPECIFICATIONS

Voltage: 120V~, 60Hz

Power: 1760 Watts

RECORD THIS INFORMATION

Model Number: ____________________

Serial Number: _____________________

Date of Purchase: ___________________

(Keep receipt)

Store of Purchase: __________________

registeryourninja.com

Scan QR code using mobile device

THANK YOU for purchasing the NINJA WOODFIRE™ Outdoor Grill

NINJA WOODFIRE

OUTDOOR GRILL

OG300 Series | Owner’s Guide

IMPORTANT SAFETY INSTRUCTIONS

OUTDOOR HOUSEHOLD USE ONLY • READ ALL INSTRUCTIONS BEFORE USE

WARNING Failure to follow these instructions could result in electric shock, fire or burn hazard which could

cause property damage, personal injury, or death. When using electrical appliances, basic safety precautions should always

be followed, including the following:

1 To eliminate a choking hazard for young children, discard all packaging materials immediately upon unpacking.

2 This appliance is for outdoor household use only. DO NOT use indoors. DO NOT use this appliance for anything other than its intended

use. DO NOT use in moving vehicles or boats. Use only in well ventilated area. DO NOT place on or near a hot gas or electric burner, or

in a heated oven. Misuse may cause injury.

3 This appliance can be used by persons with reduced physical, sensory, or mental capabilities or lack of experience and knowledge if

they have been given supervision or instruction concerning use of the appliance in a safe way and understand the hazards involved.

4 ALWAYS ensure the appliance is properly assembled before use. Ensure the grill plate is correctly inserted and securely locked into

position.

5 To avoid property damage from flame or heat maintain a minimum distance of 3 feet from rear, sides and top to walls, rails, or other

combustible constructions. In windy conditions or when excessive grease from food is present, flames may appear. Keep lid closed

during such an event.

6 Ensure the surface is level, stable, clean and dry. DO NOT place the appliance near the edge of the surface the grill is placed on during

operation.

7 To ensure continued protection against electric shock, connect to properly grounded outlets only.

DO NOT immerse cord, plugs, or main unit housing in water or other liquid. Keep cord connection dry, and off the ground.

8 Keep the appliance and its cord out of reach of children. A short power-supply cord is provided to reduce the risk of children less

than 8 years grabbing the cord or becoming entangled and to reduce the risk of people tripping over a longer cord. DO NOT allow the

appliance to be used near, cleaned, or maintained by children. Close supervision is necessary when used near children.

9 When using an extension cord it must be specific for use outdoors and must have a “W” marking and tag stating: SUITABLE FOR USE

WITH OUTDOOR APPLIANCES. Extension cord shall not exceed 25-feet maximum and no less than 14-guage.

10 Longer detachable power-supply cord or extension cords are available and may be used if care is exercised in their use.

11 If a longer detachable power-supply cord or extension cord is used: The marked electrical rating of the cord set or extension cord

should be at least as great as the electrical rating of the appliance. The cord should be arranged so that it will not drape over the

countertop or tabletop where it can be pulled on by children or tripped over unintentionally. The cord set or extension cord should be

a grounded-type 3-wire cord.

12 To avoid burn injury, ALWAYS use pellet scoop when adding pellets to smoke box. DO NOT add pellets by hand. Make sure the lid of the

smoke box is fully closed to prevent flames from escaping out of the smoke box.

13 Pellets may continue to burn after cook time is complete. DO NOT touch or remove the smoke box until the grill has stopped smoking,

pellets have completely burnt out, and the smoke box has cooled.

Read and review instructions to understand operation and use of product.

Indicates the presence of a hazard that can cause personal injury, death or substantial

property damage if the warning included with this symbol is ignored.

Avoid contact with hot surface. Always use hand protection to avoid burns.

* For outdoor use only.

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14 To avoid personal injury and burns allow to cool before cleaning, disassembly, putting in or taking off parts and storage.

15 DO NOT allow pellets to overflow the pellet box. Doing so will introduce oxygen leading to combustion, flame, and damage to the

unit which may result in burn injury.

16 DO NOT touch hot surfaces. Appliance surfaces are hot during and after operation. To prevent burns or personal injury,

ALWAYS use protective hot pads or insulated oven mitts and use available handles and knobs.

17 DO NOT touch accessories during or immediately after cooking. The basket will become extremely hot during the cooking

process. Avoid physical contact while removing the accessory from the appliance. To prevent burns or personal injury ALWAYS

use care when interfacing with product. Recommend use of long-handed utensil and protective hot pads or insulated oven mitts

recommended.

18 ALWAYS ensure the grill is completely cool before removing the cooking plates, disposing of hot grease or moving the grill to

avoid burns or personal injury.

19 Regularly inspect the appliance and power cord. DO NOT use the appliance if there is damage to the power cord or plug. If the

appliance malfunctions or has been damaged in any way, immediately stop use and call Customer Service.

20 NEVER connect this appliance to an external timer switch or separate remote-control system.

21 DO NOT place appliance and let cord hang over edges of tables, counters or touch hot surfaces.

22 Only use recommended accessories included with this appliance or authorized by SharkNinja. The use of accessories or

attachments not recommended by SharkNinja may cause a risk of fire or injury.

23 Before placing any accessory into the cooker, ensure they are clean and dry.

24 DO NOT move the appliance when in use.

25 DO NOT cover the air intake vent or air outlet vent while unit is operating. Doing so will prevent even cooking and may damage

the unit or cause it to overheat.

26 DO NOT place anything on top of the product when the hood is closed during use and stored.

27 Ensure the grill plate is correctly inserted and securely locked into position.

28 DO NOT use this appliance for deep-frying.

29 Use care when opening the grill to avoid burns. Some foods may cause oils or grease to splash

30 Socket voltages can vary, affecting the performance of your product. To prevent possible illness, ALWAYS use an external food

thermometer to check that your food is cooked to the recommended temperatures.

31 Use ONLY genuine food grade wood pellets from Ninja in your unit.

32 NEVER use heating fuel pellets, hardwood, charcoal, liquid fuels, or any other combustible material in the smoker.

33 Keep hands and face away from smoke box when unit is in use and hot.

34 ALWAYS keep a fire extinguisher accessible while operating the smoker.

35 ALWAYS store wood pellets in a dry location, away from heat-producing appliances and other fuel containers.

36 Keep your grill clean and do not allow excess grease or ash to collect inside or on the smoke box and cartridge. Doing so

significantly increases the chances of a grease fire and additional smoke which can taint the flavor of your food.

37 Please refer to the Cleaning & Maintenance section for regular maintenance of the appliance.

IMPORTANT SAFETY INSTRUCTIONS

PLEASE READ CAREFULLY BEFORE USE • FOR HOUSEHOLD USE ONLY

IMPORTANT SAFETY INSTRUCTIONS

PLEASE READ CAREFULLY BEFORE USE • FOR HOUSEHOLD USE ONLY

38 To disconnect, press the power button to turn the unit off, then unplug from socket when not in use and before cleaning.

39 DO NOT clean this product with a water spray or the like.

40 DO NOT clean with metal scouring pads. Pieces can break off the pad and touch electrical parts, creating a risk of electric shock.

41 When storing and not in use, keep out of reach of children.

42 Keep grill covered when not in use.

SAVE THESE INSTRUCTIONS.

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PARTS & ACCESSORIES

A Grill Grate

B Pellet Scoop

C Smoke Box

D Grease Tray

E Crisper Basket (not included

with all models)

F Assembled Main Unit

(power cord not shown)

G Control Panel

1 Remove all packaging material and tape from the unit.

2 Remove all accessories from the package and read this manual carefully. Please pay particular

attention to operational instructions, warnings, and important safeguards to avoid any injury or

property damage.

3 Wash the grill grate and crisper basket in warm, soapy water, then rinse and dry thoroughly. The grill grate,

crisper basket and base unit are NOT dishwasher safe. NEVER clean the main unit in the dishwasher.

4 DO NOT use abrasive brushes or sponges on the cooking surfaces, as it will cause damage to the coating.

BEFORE FIRST USE

We recommend placing all accessories inside the grill and running it on GRILL,

temp set to HI for 20 minutes without adding food. This removes any residues.

This is completely safe and not detrimental to the performance of the grill.

EXTENSION CORD

Connect to properly 3-prong grounded GFCI outlets only.

Use only outdoor extension cords marked as "SJOW" and "suitable for use with outdoor

appliances." For cords up to 25 feet, use 14-gauge. For 25 to 50-foot cords, use 12-gauge.

Cords longer than 50 feet are not recommended. Using the incorrect cord could lead to the

cord overheating, melting, and/or a drop in voltage. A drop in voltage can increase preheat

times and impact cooking performance and/or cook times.

NOTE: The base liner underneath the bottom heating element may have some visible discoloration.

This is a result of our normal manufacturing process. The unit has not been previously used.

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GETTING TO KNOW THE NINJA

WOODFIRE™ OUTDOOR GRILL

COOKING FUNCTIONS

GRILL: Closed-hood cooking for top and bottom

heat. Best when grilling large or thick cuts of

meat or frozen food or for an all-around sear.

Open the hood while grilling delicate foods or

lean proteins to develop char-grilled textures

without overcooking.

SMOKER: Create deep, smoky ﬂavors while

cooking low and slow to tenderize large cuts

of meat.

AIR CRISP: Achieve crispiness and crunch with

little to no oil and higher fan speeds.

BAKE: Bake cakes, treats, desserts, and more

with lower fan speeds.

ROAST: Tenderize meats, roast vegetables,

and more.

BROIL: Add a crispy ﬁnishing touch to meals or

melt cheese on sandwiches.

OPERATING BUTTONS

POWER BUTTON: Press to turn the unit on or

o. Ensure unit is o when not in use.

MODE: Press to change between cooking

functions.

NOTE: Not all functions included with every model.

NOTE: When the unit is powered on, the

display will be illuminated.

NOTE: Woodﬁre Flavor Technology is

automatically enabled when using the

Smoker function.

WOODFIRE FLAVOR TECHNOLOGY: Press

after selecting your cooking function to add

woodﬁre ﬂavor using the Grill, Air Crisp, Bake,

or Roast functions. When pressed, ﬂame icon

will illuminate on the display screen.

TEMP: The default temperature setting will

display, to adjust temperature if desired, use

the

and buttons next to TEMP.

TIME: To adjust cook time, use the

and

buttons next to TIME.

START/STOP: Press to start or stop the current

cook function, or press and hold for 4 seconds to

skip preheat.

PREHEAT FOR BETTER RESULTS

For best grilling results, let the grill fully preheat

before adding food. Adding food before

preheating is complete may lead to overcooking,

smoke, and longer preheat time.

After you set function, time, and temperature

then press START, the unit will automatically

begin preheating (except if using the Smoker

or Broil functions without enabling Woodﬁre

Flavor Technology).

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COOKING FUNCTIONS

IMPORTANT: Review all warnings at the beginning of this Owner’s Guide before proceeding.

Grill

1 Place grill on a ﬂat, level surface.

2 Open the hood and install the grill grate

by positioning it ﬂat on top of the heating

element so it sits into place.

3 Install the grease tray by sliding it into place at

the back of the grill.

4 If you plan to use the WOODFIRE

FLAVOR TECHNOLOGY, lift the smoke

box lid and using the pellet scoop, ﬁll the

smoke box with Ninja Woodﬁre Pellets to the

top, then close the lid. DO NOT overﬂow the

smoke box.

5 Make sure grill is plugged in, press the power

button, and ensure mode is set to GRILL.

6 If adding Woodﬁre Flavor, press the

WOODFIRE FLAVOR TECHNOLOGY

button.

7 The default temperature setting will display.

To adjust temperature if desired,

use the

and buttons next to TEMP.

8 To adjust cook time, use the

and buttons

next to TIME.

9 Press START to begin preheating. If using

WOODFIRE FLAVOR TECHNOLOGY, the

pellets will go through an ignition cycle (IGN),

then the grill will begin preheating (PRE).

Installing the smoke box:

To install, hold the smoke box lid open with one hand and insert the

removable smoke box so it sits into place.

Removing the smoke box and cleaning:

To avoid burns, allow pellets to completely burn and smoke box to cool completely,

then remove smoke box and safely discard all contents.

Adding Ninja Woodﬁre Pellets:

Fill the pellet scoop to the top and level o to avoid spilling. While holding the smoke box lid

open, using the pellet scoop, pour pellets into the smoke box until ﬁlled to the top. Then, close

the smoke box lid.

Use only Ninja Woodﬁre Pellets for best results, performance and ﬂavor.

SMOKE BOX

Comes fully installed in the unit. Located on the right side of the hood. Always ensure the removeable

smoke box is inserted into place before adding pellets. Review all warnings before proceeding.

NOTE: While preheating is strongly

recommended for best results, you can skip

it by pressing and holding the START/STOP

button for 4 seconds. “ADD FOOD” will ﬂash

across the screen.

10 When preheating is complete, the unit will beep

and ADD FOOD will appear on the display.

Open the hood and place ingredients on the grill

grate. Once the hood is closed, cooking will

begin and the timer will begin counting down.

NOTE: Want to cook with the hood open?

After you've added food, keep the hood open.

The timer will begin to count down after

30 seconds, and the unit will cook with bottom

heat only.

12 When cook time reaches zero, the grill will

beep and DONE will appear on the display.

13 Remove food from the grill grate.

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IMPORTANT: Review all warnings at the beginning of this Owner’s Guide before proceeding.

Smoker

1 Place grill on a ﬂat, level surface.

2 Open the hood and install the grill grate

by positioning it ﬂat on top of the heating

element so it sits into place.

3 Install the grease tray by sliding it into place at

the back of the grill.

4 Lift the smoke box lid and using the pellet

scoop, ﬁll the smoke box with Ninja Woodﬁre

Pellets to the top, then close the lid. DO NOT

overﬂow the smoke box.

5 Open the hood and place ingredients on the

grill grate. Close the hood.

6 Make sure grill is plugged in, press the power

button, and ensure mode is set to SMOKER.

Air Crisp (not included on all models)

1 Place grill on a ﬂat, level surface.

2 Open the hood and install the grill grate

by positioning it ﬂat on top of the heating

element so it sits into place.

3 Place the crisper basket on the grill grate and

position the basket feet into the designated

indentations on the grill grate surface.

4 Install the grease tray by sliding it into place

at the back of the grill.

5 If you plan to use the Woodﬁre Flavor

Technology, lift the smoke box lid and using

the pellet scoop, ﬁll the smoke box with

Ninja Woodﬁre Pellets to the top, then close the

lid. DO NOT overﬂow the smoke box.

6 Make sure grill is plugged in, press the power

button, and ensure mode is set to AIR CRISP.

7 If adding woodﬁre ﬂavor, press the

WOODFIRE FLAVOR TECHNOLOGY

button.

8 The default temperature setting will display.

To adjust temperature if desired, use the

and

buttons next to TEMP.

9 To adjust cook time, use the

and buttons

next to TIME.

10 Press START to begin preheating. If using

Woodﬁre Flavor Technology, the pellets will

go through an ignition cycle (IGN), then the

grill will begin preheating (PRE).

11 When preheating is complete, the grill will beep

and ADD FOOD will appear on the display.

12 Open the hood and place ingredients in the

crisper basket. Once the hood is closed,

cooking will begin and the timer will begin

counting down.

13 When cook time reaches zero, the grill will

beep and DONE will appear on the display.

14 Remove food from the crisper basket.

NOTE: While preheating is strongly

recommended for best results, you can skip

it by pressing and holding the START/STOP

button for 4 seconds. “ADD FOOD” will ﬂash

across the screen.

7 The default temperature setting will display. To

adjust temperature if desired, use the

and

buttons next to TEMP.

8 To adjust cook time, use the

and buttons

next to TIME.

9 Press START to begin cooking. There is no

preheat time for the Smoker function.

The pellets will go through an ignition cycle

(IGN) for 5–7 minutes, then the grill will

begin cooking and the timer will begin to

count down.

10 When cook time reaches zero, the grill will

beep and DONE will appear on the display.

11 Remove food from the grill grate.

NOTE: Woodﬁre Flavor Technology is

automatically enabled when using the

Smoker function.

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Roast

1 Place grill on a ﬂat, level surface.

2 Open the hood and install the grill grate

by positioning it ﬂat on top of the heating

element so it sits into place.

3 Install the grease tray by sliding it into place

at the back of the grill.

4 If you plan to use the Woodﬁre Flavor

Technology, lift the smoke box lid and

using the pellet scoop, ﬁll the smoke box

with Ninja Woodﬁre Pellets to the top, then

close the lid. DO NOT overﬂow the smoke box.

5 Make sure grill is plugged in, press the power

button, and ensure mode is set to ROAST.

6 If adding woodﬁre ﬂavor, press the

WOODFIRE FLAVOR TECHNOLOGY

button.

7 The default temperature setting will display.

To adjust temperature if desired, use the

and

buttons next to TEMP.

8 To adjust cook time, use the

and buttons

next to TIME.

9 Press START to begin preheating. If using

Woodﬁre Flavor Technology, the pellets will

go through an ignition cycle (IGN), then the

grill will begin preheating (PRE).

10 When preheating is complete, the grill will

beep and ADD FOOD will appear on the

display.

11 Open the hood and place ingredients on the

grill grate. Once the hood is closed, cooking

will begin and the timer will begin counting

down.

12 When cook time reaches zero, the grill will

beep and DONE will appear on the display.

13 Remove food from grill grate.

IMPORTANT: Review all warnings at the beginning of this Owner’s Guide before proceeding.

Bake

1 Place grill on a ﬂat, level surface.

2 Open the hood and install the grill grate

by positioning it ﬂat on top of the heating

element so it sits into place.

3 Install the grease tray by sliding it into place at

the back of the grill.

4 If you plan to use the Woodﬁre Flavor

Technology, lift the smoke box lid and

using the pellet scoop, ﬁll the smoke box

with Ninja Woodﬁre Pellets to the top,

then close the lid. DO NOT overﬂow the

smoke box.

5 Make sure grill is plugged in, press the power

button, and ensure mode is set to BAKE.

6 If adding woodﬁre ﬂavor, press the

WOODFIRE FLAVOR TECHNOLOGY

button.

7 The default temperature setting will display.

To adjust temperature if desired, use the

and

buttons next to TEMP.

8 To adjust cook time, use the

and buttons

next to TIME.

9 Press START to begin preheating. If using

Woodﬁre Flavor Technology, the pellets will go

through an ignition cycle (IGN), then the grill

will begin preheating (PRE).

10 When preheating is complete, the unit will beep

and ADD FOOD will appear on the display.

11 Open the hood and place ingredients on the

grate or place bake pan on the grate. Once

the hood is closed, cooking will begin and the

timer will start counting down.

12 When cook time reaches zero, the grill will

beep and DONE will appear on the display.

13 Remove food from the grill grate.

NOTE: When using the Bake function, make

sure to use the proper accessory. For wet or

battered ingredients, use a baking dish. For

loose items such as cinnamon rolls, hand pies,

or biscuits, use the crisper basket.

NOTE: While preheating is strongly

recommended for best results, you can skip

it by pressing and holding the START/STOP

button for 4 seconds. “ADD FOOD” will ﬂash

across the screen.

NOTE: While preheating is strongly

recommended for best results, you can skip

it by pressing and holding the START/STOP

button for 4 seconds. “ADD FOOD” will ﬂash

across the screen.

COOKING FUNCTIONS – CONT'D

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Broil (not included on all models)

1 Place grill on a ﬂat, level surface.

2 To install the grill grate, position it ﬂat on top

of the heating element and gently press down

until it sits into place.

3 Install the grease tray by sliding it into place

at the back of the unit.

4 Open the hood and place ingredients on

the grill grate. Close the hood. There is no

preheat.

5 Make sure grill is plugged in, press the power

button, and ensure mode is set to BROIL.

6 The default temperature setting will display.

To adjust temperature if desired, use the - and

+ buttons next to TEMP.

7 To adjust cook time, use the

and buttons

next to TIME.

8 Press START to begin cooking.

9 When cook time reaches zero, the unit will

beep and DONE will appear on the display.

10 Remove food from the grill grate.

IMPORTANT: Review all warnings at the beginning of this Owner’s Guide before proceeding.

CLEANING YOUR NINJA WOODFIRE™ OUTDOOR GRILL

The grill should be cleaned thoroughly after

each use. ALWAYS let the appliance and

accessories cool before cleaning.

• Unplug the grill from power source before

cleaning. Keep the hood open after removing

your food to allow the unit to cool quicker.

• Remove smoke box and safely discard all

contents after every use.

• The pellet scoop is dishwasher safe. The grill

grate, crisper basket, grease tray and smoke

box are not dishwasher safe.

• Carefully remove cooled grease tray from

back of unit and safely discard grease

contents after each use. Hand-wash grease

tray in warm, soapy water.

• It is not required to clean the smoke box

after every use. We recommend using a wire

brush to remove extra creosote after every

10 uses.

• The inner hood should be wiped down with

a damp towel or cloth after each use to

deodorize the unit and remove any grease.

• If food residue or grease is stuck on the grill

grate or any other removable part, soak in

warm, soapy water before cleaning.

• Remove nonstick grill grate and nonstick

crisper basket (if used) after each use and

hand-wash with warm, soapy water.

• Gently wipe down the inside of the hood with

a damp cloth.

• When stacking the coated accessories to

store, place a cloth or paper towel between

each piece to protect the coated surfaces.

NOTE: NEVER use abrasive tools or cleaners.

NEVER immerse the main unit in water or any

other liquid. DO NOT place in dishwasher.

NOTE: DO NOT use liquid cleaning solution

on the smoke box.

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TROUBLESHOOTING GUIDE

WARNING: To reduce the risk of shock and unintended operation, turn power o and unplug

unit before troubleshooting.

• “Add Food” appears on the control panel display.

The unit has completed preheating and it is now time to add your ingredients.

• “Shut Lid” appears on the control panel display.

The hood is open and needs to be closed for the selected function to start.

• “Add Grill” appears on the control panel display.

The grill grate needs to be installed. Once installed, close the hood and press the Start button

to begin.

• “E” appears on the control panel display.

The unit is not functioning properly. Contact Customer Service at 1- 855-427-5125. So we may better

assist you, please register your product online at registeryourninja.com and have the product on

hand when you call.

• “CLD” appears on the control panel display.

Cold Smoking is used to provide smoke ﬂavor to foods and is not intended for cooking.

When used on meat, poultry, or ﬁsh, this process should always be used in conjuction with a separate

step to bring food up to food-safe internal temperatures. Reference USDA guidelines for food-safe

temperature recommendations.

• Should I add my ingredients before or after preheating?

For best results, let the unit preheat before adding ingredients.

• Why did a circuit breaker trip while using the unit?

The unit uses 1760 watts of power, so it must be plugged into an outlet on a 15-amp circuit breaker.

Using an outlet on a 10-amp breaker will cause the breaker to trip. It is also important that the unit be

the only appliance plugged into an outlet when in use. To avoid tripping a breaker, make sure the unit

is the only appliance plugged into an outlet on a 15-amp breaker.

• Do I need to completely ﬁll the smoke box with pellets?

Yes, always ﬁll the smoke box to the top. We've perfected the amount of pellets needed for each

smoke session, regardless of the function or food load, the unit will burn through them appropriately.

• When do I press the WOODFIRE FLAVOR TECHNOLOGY button?

Press the WOODFIRE FLAVOR TECHNOLOGY button before pressing start when wanting to add

smoke using the Grill, Air Crisp, Roast, or Bake functions. WOODFIRE FLAVOR TECHNOLOGY is

automatically enabled when using the Smoker function.

• Where should I keep my pellets stored?

Always store pellets in a dry area. Any moisture in the pellets can compromise ignition and quality of

smoke ﬂavor.

• Should I use any oils or nonstick sprays when smoking?

No, we do not recommend using any oils or nonstick sprays when smoking because smoke will not

adhere to the food as well.

• How do I dispose of burnt pellets after a cook cycle?

Pellets may continue to burn after cook time is complete. Do not touch or remove the smoke box

until the grill has stopped smoking, pellets have completely burnt out, and the smoke box has cooled.

Then, remove the smoke box and safely discard all contents.

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TROUBLESHOOTING GUIDE

To order additional parts and accessories, visit ninjaaccessories.com or contact Customer Service at

1-855-427-5125. We ask that you register your product online at registeryourninja.com and have the

product on hand when you call, so we may better assist you.

REPLACEMENT PARTS

• Why is preheat taking so long?

Preheat times vary by function and unit temperature.

GRILL: approx. 12-20 minutes.

AIR CRISP, BAKE, ROAST: 3 minutes.

SMOKER, BROIL: No preheat.

If you are not using Woodﬁre Flavor Technology, preheat times will be 5-7 minutes faster.

Using the unit in inclement weather with heavy rain could cause longer preheat times.

We recommend using only outdoor extension cords marked as "SJOW" and "suitable for use with

outdoor appliances." For cords up to 25 feet, use 14-gauge. For 25 to 50-foot cords, use 12-gauge.

Cords longer than 50 feet are not recommended.

While preheating is strongly recommended for best results, you can skip it by pressing and holding

the START/STOP button for 4 seconds. "ADD FOOD" will ﬂash across the screen. Open the hood

and place ingredients in unit. Once the hood is closed, cooking will begin and the timer will start

counting down.

• Can I turn o Woodﬁre Flavor Technology?

If you pressed Woodﬁre Flavor Technology and already started your cooking function by pressing

START, you can press the WOODFIRE FLAVOR TECHNOLOGY button again to turn it o if the

ignition cycle is less than 75% complete (indicated by the progress bar on the display screen). If pellets

have fully ignited and the grill has transitioned to the preheat cycle (indicated on the display screen),

you cannot turn Woodﬁre Flavor Technology o.

• Can I add more pellets during a cook cycle?

When using the SMOKER function, you can add more pellets once the ﬁrst batch has fully burned.

Press and hold the WOODFIRE FLAVOR TECHNOLOGY button for 3 seconds to ignite new full box

of pellets.

When running back-to-back smoking sessions, we recommend reﬁlling the smoke box using the pellet

scoop when half the pellets have burned. DO NOT reﬁll more than 1 or 2 times.

DO NOT re-ignite pellets.

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The One (1) Year Limited Warranty applies to purchases made from authorized retailers of

SharkNinja Operating LLC. Warranty coverage applies to the original owner and to the original product

only and is not transferable.

SharkNinja warrants that the unit shall be free from defects in material and workmanship for a period

of one (1) year from the date of purchase when it is used under normal household conditions and

maintained according to the requirements outlined in the Owner’s Guide, subject to the following

conditions and exclusions:

What is covered by this warranty?

1. The original unit and/or non-wearable parts deemed defective, in SharkNinja’s sole discretion,

will be repaired or replaced up to one (1) year from the original purchase date.

2. In the event a replacement unit is issued, the warranty coverage ends six (6) months following the

receipt date of the replacement unit or the remainder of the existing warranty, whichever is later.

SharkNinja reserves the right to replace the unit with one of equal or greater value.

California Residents Only: The One (1) Year Limited Warranty period begins on the original date of

delivery or pickup.

What is not covered by this warranty?

1. Normal wear and tear of wearable parts (such as blending vessels, lids, cups, blades, blender

bases, removable pots, racks, pans, etc.), which require regular maintenance and/or replacement

to ensure the proper functioning of your unit, are not covered by this warranty. Replacement parts

are available for purchase at ninjaaccessories.com.

2. Any unit that has been tampered with or used for commercial purposes.

3. Damage caused by misuse, abuse, negligent handling, failure to perform required maintenance

(e.g., failure to keep the well of the motor base clear of food spills and other debris), or damage

due to mishandling in transit.

4. Consequential and incidental damages.

5. Defects caused by repair persons not authorized by SharkNinja. These defects include damages

caused in the process of shipping, altering, or repairing the SharkNinja product (or any of its parts)

when the repair is performed by a repair person not authorized by SharkNinja.

6. Products purchased, used, or operated outside North America.

How to get service

If your appliance fails to operate properly while in use under normal household conditions within the

warranty period, visit ninjakitchen.com/support for product care and maintenance self-help. Our

Customer Service Specialists are also available at 1-877-646-5288 to assist with product support and

warranty service options, including the possibility of upgrading to our VIP warranty service options

for select product categories. So we may better assist you, please register your product online at

registeryourninja.com and have the product on hand when you call.

SharkNinja will cover the cost for the customer to send in the unit to us for repair or replacement. A fee

of $20.95 (subject to change) will be charged when SharkNinja ships the repaired or replacement unit.

How to initiate a warranty claim

You must call 1-877-646-5288 to initiate a warranty claim. You will need the receipt as proof of purchase.

We also ask that you register your product online at registeryourninja.com and have the product on

hand when you call, so we may better assist you. A Customer Service Specialist will provide you with

return and packing instruction information.

How state law applies

This warranty gives you speciﬁ c legal rights, and you also may have other rights that vary from state

to state. Some states do not permit the exclusion or limitation of incidental or consequential damages,

so the above may not apply to you.

ONE (1) YEAR LIMITED WARRANTY

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