Contents
Safety information........................................................................................ 4
Conventions.......................................................................................................................................................... 4
Product statements............................................................................................................................................. 4
Learn about the printer................................................................................ 7
Printer configurations..........................................................................................................................................7
Using the control panel......................................................................................................................................8
Customizing the home screen......................................................................................................................... 9
Understanding the status of the indicator light........................................................................................... 9
Selecting paper...................................................................................................................................................10
Set up, install, and configure.....................................................................15
Selecting a location for the printer................................................................................................................ 15
Attaching cables.................................................................................................................................................16
Installing optional trays.....................................................................................................................................16
Setting up and using the home screen applications.................................................................................17
Loading paper and specialty media..............................................................................................................18
Installing and updating software, drivers, and firmware.........................................................................23
Networking..........................................................................................................................................................25
Configuring the SMTP server......................................................................................................................... 27
Printing the Menu Settings Page...................................................................................................................27
Secure the printer.......................................................................................28
Erasing printer memory................................................................................................................................... 28
Restoring factory default settings................................................................................................................. 28
Statement of Volatility...................................................................................................................................... 28
Print.............................................................................................................. 29
Printing from a computer.................................................................................................................................29
Printing from a mobile device........................................................................................................................29
Configuring confidential jobs.........................................................................................................................30
Printing confidential and other held jobs.....................................................................................................31
Printing a font sample list................................................................................................................................32
Placing separator sheets between copies................................................................................................. 32
Canceling a print job........................................................................................................................................ 32
Contents 2
Adjusting toner darkness................................................................................................................................ 32
Use printer menus...................................................................................... 33
Menu map............................................................................................................................................................33
Device...................................................................................................................................................................33
Print....................................................................................................................................................................... 42
Paper.....................................................................................................................................................................48
Network/Ports.................................................................................................................................................... 50
Security................................................................................................................................................................ 63
Cloud Connector............................................................................................................................................... 67
Reports................................................................................................................................................................. 67
Troubleshooting.................................................................................................................................................68
Maintain the printer....................................................................................69
Checking the status of parts and supplies................................................................................................. 69
Configuring supply notifications....................................................................................................................69
Setting up e‑mail alerts....................................................................................................................................69
Viewing reports..................................................................................................................................................70
Ordering parts and supplies...........................................................................................................................70
Replacing parts and supplies.......................................................................................................................... 71
Cleaning the printer..........................................................................................................................................80
Saving energy and paper................................................................................................................................80
Moving the printer to another location.........................................................................................................81
Shipping the printer..........................................................................................................................................82
Troubleshoot a problem.............................................................................83
The printer is not responding.........................................................................................................................83
Network connection problems...................................................................................................................... 84
Issues with supplies..........................................................................................................................................85
Clearing jams......................................................................................................................................................86
Paper feed problems........................................................................................................................................96
Printing problems.............................................................................................................................................. 99
Color quality problems................................................................................................................................... 128
Contacting customer support........................................................................................................................ 131
Notices........................................................................................................132
Index............................................................................................................ 141
Contents 3
Safety information
Conventions
Note: A note identifies information that could help you.
Warning: A warning identifies something that could damage the product hardware or software.
CAUTION: A caution indicates a potentially hazardous situation that could injure you.
Dierent types of caution statements include:
CAUTION—POTENTIAL INJURY: Indicates a risk of injury.
CAUTION—SHOCK HAZARD: Indicates a risk of electrical shock.
CAUTION—HOT SURFACE: Indicates a risk of burn if touched.
CAUTION—TIPPING HAZARD: Indicates a crush hazard.
CAUTION—PINCH HAZARD: Indicates a risk of being caught between moving parts.
Product statements
CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, connect the power cord to
an appropriately rated and properly grounded electrical outlet that is near the product and easily
accessible.
CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, use only the power cord
provided with this product or the manufacturer's authorized replacement.
CAUTION—POTENTIAL INJURY: Do not use this product with extension cords, multioutlet power strips,
multioutlet extenders, or UPS devices. The power capacity of these types of accessories can be easily
overloaded by a laser printer and may result in a risk of fire, property damage, or poor printer
performance.
CAUTION—POTENTIAL INJURY: Do not use this product with an inline surge protector. The use of a
surge protection device may result in a risk of fire, property damage, or poor printer performance.
CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, do not place or use this product near
water or wet locations.
CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, do not set up this product or make
any electrical or cabling connections, such as the power cord, fax feature, or telephone, during a
lightning storm.
CAUTION—POTENTIAL INJURY: Do not cut, twist, bind, crush, or place heavy objects on the power
cord. Do not subject the power cord to abrasion or stress. Do not pinch the power cord between objects
such as furniture and walls. If any of these things happen, a risk of fire or electrical shock results. Inspect
the power cord regularly for signs of such problems. Remove the power cord from the electrical outlet
before inspecting it.
Safety information 4
CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, make sure that all external
connections (such as Ethernet and telephone system connections) are properly installed in their marked
plug-in ports.
CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, if you are accessing the controller
board or installing optional hardware or memory devices sometime after setting up the printer, then turn
the printer o, and unplug the power cord from the electrical outlet before continuing. If you have any
other devices attached to the printer, then turn them o as well, and unplug any cables going into the
printer.
CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock when cleaning the exterior of the
printer, unplug the power cord from the electrical outlet and disconnect all cables from the printer before
proceeding.
CAUTION—POTENTIAL INJURY: If the printer weight is greater than 20 kg (44 lb), then it may require
two or more people to lift it safely.
CAUTION—POTENTIAL INJURY: When moving the printer, follow these guidelines to avoid personal
injury or printer damage:
• Make sure that all doors and trays are closed.
• Turn o the printer, and then unplug the power cord from the electrical outlet.
• Disconnect all cords and cables from the printer.
• If the printer has separate floor-standing optional trays or output options attached to it, then disconnect
them before moving the printer.
• If the printer has a caster base, then carefully roll it to the new location. Use caution when passing over
thresholds and breaks in
flooring.
• If the printer does not have a caster base but is configured with optional trays or output options, then remove
the output options and lift the printer
o
the trays. Do not try to lift the printer and any options at the same
time.
• Always use the handholds on the printer to lift it.
• Any cart used to move the printer must have a surface able to support the full footprint of the printer.
• Any cart used to move the hardware options must have a surface able to support the dimensions of the
options.
• Keep the printer in an upright position.
• Avoid severe jarring movements.
• Make sure that your fingers are not under the printer when you set it down.
• Make sure that there is adequate clearance around the printer.
CAUTION—TIPPING HAZARD: Installing one or more options on your printer or MFP may require a
caster base, furniture, or other feature to prevent instability causing possible injury. For more information
on supported configurations, contact the place where you purchased the printer.
CAUTION—TIPPING HAZARD: To reduce the risk of equipment instability, load each tray separately.
Keep all other trays closed until needed.
CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot
component, allow the surface to cool before touching it.
CAUTION—PINCH HAZARD: To avoid the risk of a pinch injury, use caution in areas marked with this
label. Pinch injuries may occur around moving parts, such as gears, doors, trays, and covers.
Safety information 5
CAUTION—POTENTIAL INJURY: This product uses a laser. Use of controls or adjustments or
performance of procedures other than those specified in the User’s Guide may result in hazardous
radiation exposure.
This product is designed, tested, and approved to meet strict global safety standards with the use of specific
manufacturer's components. The safety features of some parts may not always be obvious. The manufacturer
is not responsible for the use of other replacement parts.
Refer service or repairs, other than those described in the user documentation, to a service representative.
This product uses a printing process that heats the print media, and the heat may cause the media to release
emissions. You must understand the section in your operating instructions that discusses the guidelines for
selecting print media to avoid the possibility of harmful emissions.
This product may produce small amounts of ozone during normal operation, and may be equipped with a filter
designed to limit ozone concentrations to levels well below the recommended exposure limits. To avoid high
ozone concentration levels during extensive usage, install this product in a well-ventilated area and replace
the ozone and exhaust filters if instructed to do so in the product maintenance instructions. If there are no
references to filters in the product maintenance instructions, then there are no filters requiring replacement for
this product.
SAVE THESE INSTRUCTIONS.
Safety information 6
Learn about the printer
Printer configurations
1500‑218, 1500‑638 printers
1 Control panel
2 Standard bin
3 Manual feeder
4 250‑sheet tray
1500‑836, 1500‑8c6 printers
1 Control panel
2 Standard bin
3 Manual feeder
4 Standard 250‑sheet tray
Learn about the printer 7
5 Optional 250‑sheet tray
Note: This option is supported only in some printer models.
Using the control panel
1500
‑218, 1500‑638 printers
Control panel part Function
1 Display
• View printer messages and supply status.
• Set up and operate the printer.
2 Right arrow button
• Scroll through menus or move between screens and menu options.
• Increase the numeric value of a setting.
3 Stop or Cancel button Stop the current job.
4 Indicator light Check the status of the printer.
5 Select button
• Select a menu option.
• Save the changes in a setting.
6 Back button Return to the previous screen.
7 Left arrow button
• Scroll through menus or move between screens and menu options.
• Decrease the numeric value of a setting.
8 Power button Turn on or turn o the printer.
Note: To t urn
o
the printer, press and hold the power button for
five
seconds.
Learn about the printer 8
1500‑836, 1500‑8c6 printers
Control panel part Function
1 Power button Turn on or turn o the printer.
Note: To tu rn
o
the printer, press and hold the power button for
five
seconds.
2 Home button Go to the home screen.
3 Back button Return to the previous screen.
4 Start button Start a job.
5 Indicator light Check the status of the printer.
6 Display
• View printer messages and supply status.
• Set up and operate the printer.
Customizing the home screen
This feature is available only in some printer models.
1 From the control panel, touch Settings > Device > Visible Home Screen Icons.
2 Select the icons that you want to appear on the home screen.
3 Apply the changes.
Understanding the status of the indicator light
Indicator light Printer status
O The printer is o.
Blue The printer is on or ready.
Blinking blue The printer is processing data.
Blinking red The printer requires user intervention.
Amber The printer is in Sleep mode.
Learn about the printer 9
Selecting paper
Paper guidelines
Use the appropriate paper to prevent jams and help ensure trouble‑free printing.
• Always use new, undamaged paper.
• Before loading paper, know the recommended printable side of the paper. This information is usually
indicated on the paper package.
• Do not use paper that has been cut or trimmed by hand.
• Do not mix paper sizes, types, or weights in the same tray; mixing results in jams.
• Do not use coated papers unless they are specifically designed for electrophotographic printing.
Paper characteristics
The following paper characteristics aect print quality and reliability. Consider these factors before printing on
them.
Weight
The trays can feed paper weights from 60 to 176 g/m
2
(16 to 47 lb) grain long paper. Paper lighter than
60 g/m
2
(16 lb) may not be sti enough to feed properly, and may cause jams.
Curl
Curl is the tendency for paper to curl at its edges. Excessive curl can cause paper feeding problems. Curl can
occur after the paper passes through the printer, where it is exposed to high temperatures. Storing paper
unwrapped in hot, humid, cold, or dry conditions can contribute to paper curling before printing and can cause
feeding problems.
Smoothness
Paper smoothness directly aects print quality. If paper is too rough, toner cannot fuse to it properly. If paper
is too smooth, it can cause paper feeding or print quality issues. We recommend the use of paper with 50
Sheeld
points.
Moisture content
The amount of moisture in paper
aects
both print quality and the printer ability to feed the paper correctly.
Leave paper in its original wrapper until you use it. Exposure of paper to moisture changes can degrade its
performance.
Store paper in its original wrapper in the same environment as the printer for 24 to 48 hours before printing.
Extend the time several days if the storage or transportation environment is very dierent from the printer
environment. Thick paper may also require a longer conditioning period.
Grain direction
Grain refers to the alignment of the paper fibers in a sheet of paper. Grain is either grain long, running the length
of the paper, or grain short, running the width of the paper.
For 60–176 g/m
2
(16–47‑lb) paper, grain long paper is recommended.
Learn about the printer 10
Fiber content
Most high‑quality xerographic paper is made from 100 percent chemically treated pulped wood. This content
provides the paper with a high degree of stability, resulting in fewer paper feeding problems and better print
quality. Paper containing fibers such as cotton can negatively aect paper handling.
Unacceptable paper
The following paper types are not recommended for use with the printer:
• Chemically treated papers used to make copies without carbon paper, also known as carbonless papers,
carbonless copy paper (CCP), or no carbon required (NCR) paper
• Preprinted papers with chemicals that may contaminate the printer
• Preprinted papers that can be aected by the temperature in the printer fuser
• Preprinted papers that require a registration (the precise print location on the page) greater than ±2.3 mm
(±0.9 in.), such as optical character recognition (OCR) forms
In some cases, registration can be adjusted with a software application to successfully print on these forms.
• Coated papers (erasable bond), synthetic papers, thermal papers
• Rough‑edged, rough or heavily textured surface papers, or curled papers
• Recycled papers that fail EN12281:2002 (European)
• Paper weighing less than 60 g/m
2
(16 lb)
• Multiple‑part forms or documents
Storing paper
Use these paper storage guidelines to help avoid jams and uneven print quality:
• Store paper in its original wrapper in the same environment as the printer for 24 to 48 hours before printing.
• Extend the time several days if the storage or transportation environment is very dierent from the printer
environment. Thick paper may also require a longer conditioning period.
• For best results, store paper where the temperature is 21°C (70°F) and the relative humidity is 40 percent.
• Most label manufacturers recommend printing in a temperature range of 18–24°C (65–75°F) with relative
humidity between 40 and 60 percent.
• Store paper in cartons, on a pallet or shelf, rather than on the
floor.
• Store individual packages on a flat surface.
• Do not store anything on top of individual paper packages.
• Take paper out of the carton or wrapper only when you are ready to load it in the printer. The carton and
wrapper help keep the paper clean, dry, and flat.
Selecting preprinted forms and letterhead
• Use grain long paper.
• Use only forms and letterhead printed using an oset lithographic or engraved printing process.
• Avoid paper with rough or heavily textured surfaces.
• Use inks that are not aected by the resin in toner. Inks that are oxidation‑set or oil‑based generally meet
these requirements; latex inks might not.
Learn about the printer 11
• Print samples on preprinted forms and letterheads considered for use before buying large quantities. This
action determines whether the ink in the preprinted form or letterhead
aects
print quality.
• When in doubt, contact your paper supplier.
• When printing on letterhead, load the paper in the proper orientation for your printer. For more information,
see the Paper and Specialty Media Guide.
Supported paper sizes
Paper size Standard or optional
250
‑sheet tray
Manual feeder Two
‑sided printing
A4
210 x 297 mm (8.27 x 11.7 in.)
A5
1
148 x 210 mm (5.83 x 8.27 in.)
X
A6
105 x 148 mm (4.13 x 5.83 in.)
X
JIS B5
182 x 257 mm (7.17 x 10.1 in.)
X
Oficio (Mexico)
215.9 x 340.4 mm (8.5 x 13.4 in.)
Hagaki
100 x 148 mm (3.94 x 5.83 in.)
X
Statement
139.7 x 215.9 mm (5.5 x 8.5 in.)
X
Executive
184.2 x 266.7 mm (7.25 x 10.5 in.)
X
Letter
215.9 x 279.4 mm (8.5 x 11 in.)
Legal
215.9 x 355.6 mm (8.5 x 14 in.)
Folio
215.9 x 330.2 mm (8.5 x 13 in.)
Universal
2,3
98.4 x 148 mm (3.86 x 5.83 in.) to
215.9 x 355.6 mm (8.5 x 14 in.)
1
The default support is long‑edge feed. When running on short‑edge feed, A5 is treated as narrow paper.
2
When Universal is selected, the page is formatted for 215.90 x 355.60 mm (8.5 x 14 in.) unless specified by the
software application.
3
Load narrow paper with the short edge entering the printer first.
4
The standard 250‑sheet tray supports up to 5 envelopes at a time. The optional 250‑sheet tray supports up to 40
envelopes at a time.
Learn about the printer 12
Paper size Standard or optional
250
‑sheet tray
Manual feeder Two
‑sided printing
Universal
2,3
25.4 x 25.4 mm (1 x 1 in.) to
215.9 x 297 mm (8.5 x 11.69 in.)
XX X
Universal
2,3
105 x 148 mm (4.13 x 5.83 in.) to
215.9 x 355.6 mm (8.5 x 14 in.)
XX X
7 3/4 Envelope
98.4 x 190.5 mm (3.875 x 7.5 in.)
4
X
9 Envelope
98.4 x 225.4 mm (3.875 x 8.9 in.)
4
X
10 Envelope
104.8 x 241.3 mm (4.12 x 9.5 in.)
4
X
DL Envelope
110 x 220 mm (4.33 x 8.66 in.)
4
X
C5 Envelope
162 x 229 mm (6.38 x 9.01 in.)
4
X
B5 Envelope
176 x 250 mm (6.93 x 9.84 in.)
4
X
Other Envelope
98.4 x 162 mm (3.87 x 6.38 in.) to
176 x 250 mm (6.93 x 9.84 in.)
4
X
1
The default support is long‑edge feed. When running on short‑edge feed, A5 is treated as narrow paper.
2
When Universal is selected, the page is formatted for 215.90 x 355.60 mm (8.5 x 14 in.) unless specified by the
software application.
3
Load narrow paper with the short edge entering the printer
first.
4
The standard 250‑sheet tray supports up to 5 envelopes at a time. The optional 250‑sheet tray supports up to 40
envelopes at a time.
Supported paper types
Notes:
• Labels, envelopes, and card stock always print at reduced speed.
• Labels are supported for occasional use and must be tested for acceptability.
Paper type Standard or optional
250
‑sheet tray
Manual feeder Two
‑sided printing
Plain paper
Card stock X
Learn about the printer 13
Paper type Standard or optional
250
‑sheet tray
Manual feeder Two
‑sided printing
Labels X
Envelopes
X
Supported paper weights
Paper type and weight Standard or optional
250
‑sheet tray
Manual feeder Two
‑sided printing
Light paper
60–74.9 g/m
2
grain long (16–19.9‑lb
bond)
Plain paper
75–90.3 g/m
2
grain long (20–24‑lb
bond)
Heavy paper
90.3–100 g/m
2
grain long (24.1–26‑lb
bond)
Card stock
105.1–162 g/m
2
grain long (28.1–43‑lb
bond)
X
Card stock
105.1–200 g/m
2
grain long (28.1–
53‑lb bond)
X
X
Paper labels
131 g/m
2
(35‑lb bond)
X
Envelopes
60–90 g/m
2
(16–24‑lb bond)
X
Learn about the printer 14
Set up, install, and
configure
Selecting a location for the printer
• Leave enough room to open trays, covers, and doors and to install hardware options.
• Set up the printer near an electrical outlet.
CAUTION—POTENTIAL INJURY: To avoid the risk of
fire
or electrical shock, connect the power cord
to an appropriately rated and properly grounded electrical outlet that is near the product and easily
accessible.
CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, do not place or use this product
near water or wet locations.
• Make sure that airflow in the room meets the latest revision of the ASHRAE 62 standard or the CEN Technical
Committee 156 standard.
• Provide a
flat,
sturdy, and stable surface.
• Keep the printer:
– Clean, dry, and free of dust
– Away from stray staples and paper clips
– Away from the direct airflow of air conditioners, heaters, or ventilators
– Free from direct sunlight and humidity extremes
• Observe the temperature range.
Operating temperature 10 to 32.2°C (50 to 90°F)
• Allow the following recommended amount of space around the printer for proper ventilation:
1 Top 101 mm ( 4 in.)
2 Rear 102 mm (4 in.)
3 Right side 76 mm (3 in.)
4 Front 76 mm (3 in.)
5 Left side 76 mm (3 in.)
Set up, install, and configure 15
Attaching cables
CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, do not set up this product or make
any electrical or cabling connections, such as the power cord, fax feature, or telephone, during a
lightning storm.
CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, connect the power cord to
an appropriately rated and properly grounded electrical outlet that is near the product and easily
accessible.
CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, use only the power cord
provided with this product or the manufacturer's authorized replacement.
Warning—Potential Damage: To avoid loss of data or printer malfunction, do not touch the USB cable, any
wireless network adapter, or the printer in the areas shown while actively printing.
Printer port Function
1 Ethernet port Connect the printer to a network.
2 USB printer port Connect the printer to a computer.
3 Power cord socket Connect the printer to an electrical outlet.
Installing optional trays
CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, if you are accessing the controller
board or installing optional hardware or memory devices sometime after setting up the printer, then turn
the printer o, and unplug the power cord from the electrical outlet before continuing. If you have any
other devices attached to the printer, then turn them o as well, and unplug any cables going into the
printer.
1 Turn o the printer.
2 Unplug the power cord from the electrical outlet, and then from the printer.
3 Unpack the optional tray, and then remove all packing material.
Set up, install, and configure 16
4 Align the printer with the optional tray, and then lower the printer into place.
CAUTION—POTENTIAL INJURY: If the printer weight is greater than 20 kg (44 lb), then it may
require two or more people to lift it safely.
5 Connect the power cord to the printer, and then to the electrical outlet.
CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, connect the power cord
to an appropriately rated and properly grounded electrical outlet that is near the product and easily
accessible.
6 Turn on the printer.
Add the tray in the print driver to make it available for print jobs. For more information, see
“Adding available
options in the print driver” on page 24.
Setting up and using the home screen applications
This feature is available only in some printer models.
Managing bookmarks
Creating bookmarks
Use bookmarks to print frequently accessed documents that are stored in servers or on the web.
1 Open a web browser, and then type the printer IP address in the address field.
Notes:
• View the printer IP address on the printer home screen. The IP address appears as four sets of
numbers separated by periods, such as 123.123.123.123.
• If you are using a proxy server, then temporarily disable it to load the web page correctly.
2 Click Bookmarks > Add Bookmark, and then type a bookmark name.
Set up, install, and configure 17
3 Select an Address protocol type, and then do one of the following:
• For HTTP and HTTPS, type the URL that you want to bookmark.
• For HTTPS, make sure to use the host name instead of the IP address. For example, type
myWebsite.com/sample.pdf instead of typing 123.123.123.123/sample.pdf. Make sure that
the host name also matches the Common Name (CN) value in the server certificate. For more information
on obtaining the CN value in the server
certificate,
see the help information for your web browser.
• For FTP, type the FTP address. For example, myServer/myDirectory. Enter the FTP port. Port 21 is
the default port for sending commands.
• For SMB, type the network folder address. For example, myServer/myShare/myFile.pdf. Type the
network domain name.
• If necessary, select the Authentication type for FTP and SMB.
To limit access to the bookmark, enter a PIN.
Note: The application supports the following file types: PDF, JPEG, TIFF, and HTML-based web pages.
Other file types such as DOCX and XLXS are supported in some printer models.
4 Click Save.
Creating folders
1 Open a web browser, and then type the printer IP address in the address field.
Notes:
• View the printer IP address on the printer home screen. The IP address appears as four sets of
numbers separated by periods, such as 123.123.123.123.
• If you are using a proxy server, then temporarily disable it to load the web page correctly.
2 Click Bookmarks > Add Folder, and then type a folder name.
Note: To limit access to the folder, enter a PIN.
3 Click Save.
Note: You can create folders or bookmarks inside a folder. To create a bookmark, see
“Creating bookmarks”
on page 17.
Loading paper and specialty media
Setting the paper size and type
1 From the control panel, navigate to:
Settings > Paper > Tray Configuration > Paper Size/Type > select a paper source
For non-touch-screen printer models, press
to navigate through the settings.
2 Set the paper size and type.
Set up, install, and configure 18
Configuring Universal paper settings
1 From the control panel, navigate to:
Settings > Paper > Media Configuration > Universal Setup
For non-touch-screen printer models, press
to navigate through the settings.
2
Configure
the settings.
Loading trays
CAUTION—TIPPING HAZARD: To reduce the risk of equipment instability, load each tray separately.
Keep all other trays closed until needed.
1 Remove the tray.
Note: To avoid paper jams, do not remove trays while the printer is busy.
2 Flex, fan, and align the paper edges before loading.
Set up, install, and configure 19
3 Load the paper stack with the printable side faceup.
Notes:
• Load letterhead faceup with the header toward the back of the tray for one‑sided printing.
• Load letterhead facedown with the header toward the front of the tray for two‑sided printing.
• Do not slide paper into the tray.
• To avoid paper jams, make sure that the stack height is below the maximum paper
fill
indicator.
Set up, install, and configure 20
4 Adjust the guides to match the size of the paper that you are loading.
5 Insert the tray.
If necessary, set the paper size and paper type from the control panel to match the paper loaded.
Loading the manual feeder
1 Adjust the guide to match the size of the paper that you are loading.
Set up, install, and configure 21
2 Load a sheet of paper with the printable side faceup.
• Load letterhead with the printable side faceup and the top edge entering the printer first for one‑sided
printing.
• Load letterhead with the printable side facedown and the top edge entering the printer last for two‑sided
printing.
• Load envelope with the flap side down and against the right side of the paper guide.
3 Feed the paper until its leading edge gets pulled in.
Notes:
• To avoid paper jams, do not force paper into the manual feeder.
• Before loading another sheet, wait for a message to appear on the display.
Set up, install, and configure 22
Linking trays
1 From the control panel, navigate to:
Settings > Paper > Tray Configuration
For non-touch-screen printer models, press
to navigate through the settings.
2 Select a paper source.
3 Set the same paper size and paper type for the trays that you are linking.
4 From the control panel, navigate to:
Settings > Device > Maintenance > Config Menu > Tray Configuration
5 Set Tray Linking to Automatic.
Note: To unlink trays, make sure that no trays have the same paper size and paper type settings.
Warning—Potential Damage: The temperature of the fuser varies according to the specified paper type. To
avoid printing issues, match the paper type setting in the printer with the paper loaded in the tray.
Installing and updating software, drivers, and firmware
Installing the printer software
Notes:
• The print driver is included in the software installer package.
• For Macintosh computers with macOS version 10.7 or later, you do not need to install the driver to print
on an AirPrint-certified printer.
1 Obtain a copy of the software installer package.
• From the software CD that came with your printer.
• From our website or the place where you purchased the printer.
2 Run the installer, and then follow the instructions on the computer screen.
Updating firmware
Some applications require a minimum device firmware level to operate correctly.
For more information on updating the device firmware, contact your sales representative.
1 Open a web browser, and then type the printer IP address in the address field.
Notes:
• View the printer IP address on the printer home screen. The IP address appears as four sets of
numbers separated by periods, such as 123.123.123.123.
• If you are using a proxy server, then temporarily disable it to load the web page correctly.
2 Click Settings > Device > Update Firmware.
Set up, install, and configure 23
3 Browse to the flash file.
4 Click Upload.
Exporting or importing a configuration file
You can export the configuration settings of your printer into a text file, and then import the file to apply the
settings to other printers.
1 Open a web browser, and then type the printer IP address in the address
field.
Notes:
• View the printer IP address on the printer home screen. The IP address appears as four sets of
numbers separated by periods, such as 123.123.123.123.
• If you are using a proxy server, then temporarily disable it to load the web page correctly.
2 From the Embedded Web Server, click Export Configuration or Import Configuration.
3 Follow the instructions on the screen.
4 If the printer supports applications, then do the following:
a Click Apps > select the application >
Configure
.
b Click Export or Import.
Adding available options in the print driver
For Windows users
1 Open the printers folder.
2 Select the printer you want to update, and then do either of the following:
• For Windows 7 or later, select Printer properties.
• For earlier versions, select Properties.
3 Navigate to the Configuration tab, and then select Update Now
‑ Ask Printer.
4 Apply the changes.
For Macintosh users
1 From System Preferences in the Apple menu, navigate to your printer, and then select Options & Supplies.
2 Navigate to the list of hardware options, and then add any installed options.
3 Apply the changes.
Set up, install, and configure 24
Networking
Connecting the printer to a Wi
‑Fi network
Make sure that Active Adapter is set to Auto. From the control panel, navigate to:
Settings > Network/Ports > Network Overview > Active Adapter
For non-touch-screen printer models, press
to navigate through the settings.
1 From the control panel, navigate to:
Settings > Network/Ports > Wireless > Setup On Printer Panel
For non-touch-screen printer models, press
to navigate through the settings.
2 Select a Wi‑Fi network, and then type the network password.
Note: For Wi‑Fi‑network‑ready printer models, a prompt to set up the Wi‑Fi network appears during initial
setup.
Connecting the printer to a wireless network using Wi
‑Fi Protected Setup
(WPS)
Before you begin, make sure that:
• The access point (wireless router) is WPS‑
certified
or WPS‑compatible. For more information, see the
documentation that came with your access point.
• A wireless network adapter is installed in your printer. For more information, see the instructions that came
with the adapter.
• Active Adapter is set to Auto. From the control panel, navigate to:
Settings > Network/Ports > Network Overview > Active Adapter
For non-touch-screen printer models, press to navigate through the settings.
Using the Push Button method
1 From the control panel, navigate to:
Settings > Network/Ports > Wireless > Wi‑Fi Protected Setup > Start Push Button Method
For non-touch-screen printer models, press
to navigate through the settings.
2 Follow the instructions on the display.
Using the personal
identification
number (PIN) method
1 From the control panel, navigate to:
Settings > Network/Ports > Wireless > Wi
‑Fi Protected Setup > Start PIN Method
For non-touch-screen printer models, press
to navigate through the settings.
2 Copy the eight‑digit WPS PIN.
Set up, install, and configure 25
3 Open a web browser, and then type the IP address of your access point in the address field.
Notes:
• To know the IP address, see the documentation that came with your access point.
• If you are using a proxy server, then temporarily disable it to load the web page correctly.
4 Access the WPS settings. For more information, see the documentation that came with your access point.
5 Enter the eight‑digit PIN, and then save the changes.
Connecting a mobile device to the printer wireless network
1 Enable Wi‑Fi Direct
®
in the printer. From the home screen, navigate to:
Settings > Network/Ports > Wireless > Enable Wi
‑Fi Direct
For non-touch-screen printer models, press
to navigate through the settings.
Notes:
• The Wi‑Fi Direct SSID and password are generated automatically. To view the Wi‑Fi Direct SSID and
password, go to the Wi‑Fi Direct menu.
• You can also change the SSID and password, if necessary.
2 Connect your mobile device to the printer wireless network.
Deactivating the Wi‑Fi network
1 From the printer control panel, navigate to:
Settings > Network/Ports > Network Overview > Active Adapter > Standard Network
For non-touch-screen printer models, press
to navigate through the settings.
2 Follow the instructions on the display.
Checking the printer connectivity
1 Print the Network Setup Page.
From the control panel, navigate to:
Settings > Reports > Network > Network Setup Page
For non-touch-screen printer models, press
to navigate through the settings.
2 Check the first section of the page and confirm that the status is connected.
If the status is not connected, then the LAN drop may be inactive or the network cable may be unplugged
or malfunctioning. Contact your administrator for assistance.
Set up, install, and configure 26
Configuring the SMTP server
Note: In some printer models, this setting can be
configured
only from the Embedded Web Server.
From the control panel
1 From the control panel, navigate to:
Settings > Device >
Notifications
> E
‑mail Alerts Setup > E‑mail Setup
2 Configure the settings.
From the Embedded Web Server
1 Open a web browser, and then type the printer IP address in the address field.
Notes:
• View the printer IP address on the printer home screen. The IP address appears as four sets of
numbers separated by periods, such as 123.123.123.123.
• If you are using a proxy server, then temporarily disable it to load the web page correctly.
2 Click Settings > Device > Notifications > E
‑mail Alerts Setup.
3 From the E‑mail Setup section, configure the settings.
4 Click Save.
Printing the Menu Settings Page
From the control panel, navigate to:
Settings > Reports > Menu Settings Page
For non‑touch‑screen printer models, press
to navigate through the settings.
Set up, install, and configure 27
Secure the printer
Erasing printer memory
To erase volatile memory or buered data, turn o the printer.
To e ra se non ‑volatile memory or individual settings, device and network settings, security settings, and
embedded solutions, do the following:
1 From the control panel, navigate to:
Settings > Device > Maintenance > Out of Service Erase > Sanitize all information on nonvolatile memory
For non‑touch‑screen printer models, press
to navigate through the settings.
2 Select either Start initial setup or Leave printer oine.
Restoring factory default settings
1 From the control panel, navigate to:
Settings > Device > Restore Factory Defaults
For non-touch-screen printer models, press
to navigate through the settings.
2 Select Restore all settings.
Statement of Volatility
Your printer contains various types of memory that can store device and network settings, and user data.
Type of memory Description
Volatile memory Your printer uses standard random access memory
(RAM) to temporarily buer user data during simple print
jobs.
Non-volatile memory Your printer may use two forms of non-volatile memory:
EEPROM and NAND (flash memory). Both types are used
to store operating system, device settings, and network
information.
Erase the content of any installed printer memory in the following circumstances:
• The printer is being decommissioned.
• The printer is being moved to a dierent department or location.
• The printer is being serviced by someone from outside your organization.
• The printer is being removed from your premises for service.
• The printer is being sold to another organization.
Secure the printer 28
Print
Printing from a computer
Note: For labels, card stock, and envelopes, set the paper size and type in the printer before printing the
document.
1 From the document that you are trying to print, open the Print dialog.
2 If necessary, adjust the settings.
3 Print the document.
Printing from a mobile device
Printing from a mobile device using Google Cloud Print
Google Cloud Print
TM
is a printing service that allows you to print to any Google Cloud Print‑ready printer.
Before you begin, make sure that:
• The printer is registered to the Google Cloud Print server.
• The Cloud Print plugin is downloaded from the Google Play
TM
store and is enabled in the mobile device.
1 From your Android
TM
mobile device, open a document or select a document from your
file
manager.
2 Tap > Print.
3 Select a printer, and then tap
.
Printing from a mobile device using Mopria Print Service
Mopria
®
Print Service is a mobile printing solution for mobile devices running on Android version 5.0 or later. It
allows you to print directly to any Mopria‑certified printer.
Note: Make sure that you download the Mopria Print Service application from the Google Play store and
enable it in the mobile device.
1 From your Android mobile device, launch a compatible application or select a document from your file
manager.
2 Tap
> Print.
3 Select a printer, and then adjust the settings, if necessary.
4 Tap
.
Print 29
Printing from a mobile device using AirPrint
The AirPrint software feature is a mobile printing solution that allows you to print directly from Apple devices
to an AirPrint‑certified printer.
Notes:
• Make sure that the Apple device and the printer are connected to the same network. If the network has
multiple wireless hubs, then make sure that both devices are connected to the same subnet.
• This application is supported only in some Apple devices.
1 From your mobile device, select a document from your file manager or launch a compatible application.
2 Tap > Print.
3 Select a printer, and then adjust the settings, if necessary.
4 Print the document.
Printing from a mobile device using Wi‑Fi Direct®
Wi‑Fi Direct is a printing service that lets you print to any Wi‑Fi Direct‑ready printer.
Note: Make sure that the mobile device is connected to the printer wireless network. For more information,
see
“Connecting a mobile device to the printer wireless network” on page 26.
1 From your mobile device, launch a compatible application or select a document from your file manager.
2 Depending on your mobile device, do one of the following:
• Tap > Print.
• Tap
> Print.
• Tap
> Print.
3 Select a printer, and then adjust the settings, if necessary.
4 Print the document.
Configuring confidential jobs
In some printer models, this setting can be configured only from the Embedded Web Server.
Using the control panel
1 From the home screen, touch:
Settings > Security > Confidential Print Setup
2 Configure the settings.
Using the Embedded Web Server
1 Open a web browser, and then type the printer IP address in the address field.
Print 30
Notes:
• View the printer IP address on the home screen. The IP address appears as four sets of numbers
separated by periods, such as 123.123.123.123.
• If you are using a proxy server, then temporarily disable it to load the web page correctly.
2 Click Settings > Security >
Confidential
Print Setup.
3
Configure
the settings.
Printing confidential and other held jobs
For Windows users
1 With a document open, click File > Print.
2 Click Properties, Preferences, Options, or Setup.
3 Click Print and Hold.
4 Select Use Print and Hold, and then assign a user name.
5 Select the print job type (Confidential, Repeat, Reserve, or Verify).
If the print job is confidential, then enter a four‑digit PIN.
6 Click OK or Print.
7 From the printer home screen, release the print job.
• For confidential print jobs, navigate to:
Held jobs > select your user name > Confidential > enter the PIN > select the print job > configure the
settings > Print
• For other print jobs, navigate to:
Held jobs > select your user name > select the print job > configure the settings > Print
For Macintosh users
1 With a document open, choose File > Print.
If necessary, click the disclosure triangle to see more options.
2 From the print options or Copies & Pages menu, choose Job Routing.
3 Select the print job type (Confidential, Repeat, Reserve, or Verify).
If the print job is confidential, then assign a user name and a four‑digit PIN.
4 Click OK or Print.
5 From the printer home screen, release the print job.
• For confidential print jobs, navigate to:
Held jobs > select your user name >
Confidential
> enter the PIN > select the print job >
configure
the
settings > Print
• For other print jobs, navigate to:
Held jobs > select your user name > select the print job >
configure
the settings > Print
Print 31
Printing a font sample list
1 From the control panel, navigate to:
Settings > Reports > Print > Print Fonts
For non-touch-screen printer models, press
to navigate through the settings.
2 Select a font sample.
Placing separator sheets between copies
1 From the home screen, navigate to:
Settings > Print > Layout > Separator Sheets > Between Copies
For non-touch-screen printer models, press
to navigate through the settings.
2 Print the document.
Canceling a print job
From the printer control panel
For touch‑screen printer models, do the following:
1 From the home screen, touch Cancel a job.
2 Select a job to cancel.
For non‑touch‑screen printer models, press
.
From the computer
1 Depending on the operating system, do either of the following:
• Open the printers folder, and then select your printer.
• From the System Preferences in the Apple menu, navigate to your printer.
2 Select the job to cancel.
Adjusting toner darkness
1 From the control panel, navigate to:
Settings > Print > Quality > Toner Darkness
For non-touch-screen printer models, press
to navigate through the settings.
2 Adjust the setting.
3 Apply the changes.
Print 32
Use printer menus
Menu map
Device
• Preferences
• Eco‑Mode
• Remote Operator Panel
2
•
Notifications
• Power Management
• Restore Factory Defaults
• Maintenance
• Visible Home Screen Icons
1
•
About this Printer
Print
•
Layout
• Setup
• Quality
• PostScript
• PCL
• Image
Paper
•
Tray Configuration • Media Configuration
Network/Ports
•
Network Overview
• Wireless
• Ethernet
• TCP/IP
• SNMP
• IPSec
• 802.1x
• LPD Configuration
• HTTP/FTP Settings
• USB
• Restrict external network access
• Google Cloud Print
• Wi‑Fi Direct
Security
2
•
Login Methods
• Certificate Management
• Login Restrictions
• Confidential Print Setup
• Erase Temporary Data Files
• Miscellaneous
Cloud Connector
1
Enable/Disable Connectors
Reports
•
Menu Settings Page
• Device
• Print
• Network
Troubleshooting Print Quality Test Pages
1
This menu is available only in some printer models.
2
In some printer models, this menu can be configured only from the Embedded Web Server.
Device
Preferences
Menu item Description
Display Language
[List of languages]
Set the language of the text that appears on the display.
Note: An asterisk (*) next to a value indicates the factory default setting.
Use printer menus 33
Menu item Description
Country/Region
[List of countries or regions]
Identify the country or region where the printer is configured
to operate.
Run initial setup
No*
Ye s
Run the setup wizard.
Keyboard
Keyboard Type
[List of languages]
Select a language as a keyboard type.
Notes:
• All the Keyboard Type values may not appear or may
require special hardware to appear.
• This menu item appears only in some printer models.
Displayed information
Display Text 1 (IP Address*)
Display Text 2 (Date/Time*)
Custom Text 1
Custom Text 2
Specify the information to appear on the home screen.
Date and Time
Configure
Current Date and Time
Manually Set Date and Time
Date Format (MM‑DD‑YYYY*)
Time Format (12 hour A.M./P.M.*)
Time Zone (GMT*)
Configure the printer date and time.
Date and Time
Network Time Protocol
Enable NTP (On*)
NTP Server
Enable Authentication (None*)
Configure the settings for Network Time Protocol (NTP).
Notes:
• Enable Authentication appears only in some printer
models.
• When Enable Authentication is set to MD5 key, Key ID
and Password appear.
Paper Sizes
U.S.*
Metric
Specify the unit of measurement for paper sizes.
Note: The country or region selected in the initial setup
wizard determines the initial paper size setting.
Screen Brightness
20–100% (100*)
Adjust the brightness of the display.
Note: This menu item appears only in some printer models.
Screen Timeout
10–300 (60*)
Set the idle time in seconds before the display shows the home
screen or before the printer logs o a user account
automatically.
Note: An asterisk (*) next to a value indicates the factory default setting.
Use printer menus 34
Eco-Mode
Menu item Description
Print
Sides
1‑Sided*
2‑Sided
Specify whether to print on one side or two sides of the paper.
Print
Pages per Side
O*
2 pages per side
3 pages per side
4 pages per side
6 pages per side
9 pages per side
12 pages per side
16 pages per side
Print multiple page images on one side of a sheet of paper.
Print
Toner Darkness
Light
Normal*
Dark
Determine the lightness or darkness of text images.
Note: An asterisk (*) next to a value indicates the factory default setting.
Remote Operator Panel
Menu item Description
External VNC Connection
Don’t Allow*
Allow
Connect an external Virtual Network Computing (VNC) client
to the remote control panel.
Authentication Type
None*
Standard Authentication
Set the authentication type when accessing the VNC client
server.
VNC Password Specify the password to connect to the VNC client server.
Note: This menu item appears only if Authentication Type is
set to Standard Authentication.
Note: An asterisk (*) next to a value indicates the factory default setting.
Use printer menus 35
Notifications
Menu item Description
Supplies
Show Supply Estimates
Show estimates*
Do not show estimates
Show the estimated status of the supplies.
Supplies
Custom Supply Notifications
Configure notification settings when the printer requires
user intervention.
Note: This menu item appears only in the Embedded
Web Server.
E
‑mail Alerts Setup
E‑mail Setup
Primary SMTP Gateway
Primary SMTP Gateway Port (25*)
Secondary SMTP Gateway
Secondary SMTP Gateway Port (25*)
SMTP Timeout (30 seconds*)
Reply Address
Always use SMTP default Reply
Address(O*)
Use SSL/TLS(Disabled*)
Require Trusted Certificate(On*)
SMTP Server Authentication(No authentication
required*)
Device‑Initiated E‑mail(None*)
Device Userid
Device Password
NTLM Domain
Configure the e‑mail settings of the printer.
Note: In some printer models, this menu can be
configured only from the Embedded Web Server.
Error Prevention
Jam Assist
O
On*
Set the printer to check for jammed paper automatically.
Error Prevention
Auto Continue
Disabled
5–255 (5*)
Auto Continue Time
Let the printer continue processing or printing a job
automatically after clearing certain attendance conditions.
Note: Auto Continue Time is available only in some
printer models.
Error Prevention
Auto Reboot
Auto Reboot
Reboot always*
Reboot never
Reboot when idle
Set the printer to restart when an error occurs.
Note: An asterisk (*) next to a value indicates the factory default setting.
Use printer menus 36
Menu item Description
Error Prevention
Auto Reboot
Max Auto Reboots
1–20 (2*)
Set the number of automatic reboots that the printer can
perform.
Error Prevention
Auto Reboot
Auto Reboot Window
1–525600 (720*)
Set the number of seconds before the printer performs an
automatic reboot.
Error Prevention
Auto Reboot
Auto Reboot Counter
Show a read‑only information of the reboot counter.
Error Prevention
Display Short Paper Error
Auto‑clear*
On
Set the printer to show a message when a short paper error
occurs.
Note: Short paper refers to the size of the paper loaded.
Error Prevention
Page Protect
O*
On
Set the printer to process the entire page into the memory
before printing it.
Jam Content Recovery
Jam Recovery
Auto*
O
On
Set the printer to reprint jammed pages.
Note: An asterisk (*) next to a value indicates the factory default setting.
Power Management
Menu item Description
Sleep Mode Profile
Print from Sleep Mode
Stay awake after printing
Enter Sleep Mode after printing*
Set the printer to stay in Ready mode or return to Sleep mode
after printing.
Timeouts
Sleep Mode
1–60 minutes (15*)
Set the idle time before the printer begins operating in Sleep
mode.
Note: An asterisk (*) next to a value indicates the factory default setting.
Use printer menus 37
Menu item Description
Timeouts
Hibernate Timeout
Disabled
1 hour
2 hours
3 hours
6 hours
1 day
2 days
3 days*
1 week
2 weeks
1 month
Set the time before the printer turns o.
Timeouts
Hibernate Timeout on Connection
Hibernate
Do Not Hibernate*
Set Hibernate Timeout to turn o the printer while an active
Ethernet connection exists.
Note: An asterisk (*) next to a value indicates the factory default setting.
Restore Factory Defaults
Menu item Description
Restore Settings
Restore all settings
Restore printer settings
Restore network settings
Restore the printer factory default settings.
Maintenance
Config Menu
Menu item Description
USB Configuration
USB PnP
1*
2
Change the USB driver mode of the printer to improve its
compatibility with a personal computer.
USB Configuration
USB Speed
Full
Auto*
Set the USB port to run at full speed and disable its high‑speed
capabilities.
Note: An asterisk (*) next to a value indicates the factory default setting.
Use printer menus 38
Menu item Description
Tray Configuration
Tray Linking
Automatic*
O
Set the printer to link the trays that have the same paper type
and paper size settings.
Note: This menu item is available only in some printer
models.
Tray Configuration
Show Tray Insert Message
O
Only for unknown sizes*
Always
Display a message to select paper size and type after inserting
the tray.
Tray Configuration
A5 Loading
Short Edge
Long Edge*
Specify the page orientation when loading A5 paper size.
Tray Configuration
Paper Prompts
Auto*
Manual Paper
Set the paper source that the user fills when a prompt to load
paper appears.
Tray Configuration
Envelope Prompts
Auto*
Manual Envelope
Set the paper source that the user fills when a prompt to load
envelope appears.
Tray Configuration
Action for Prompts
Prompt user*
Continue
Use current
Set the printer to resolve paper- or envelope-related change
prompts.
Reports
Menu Settings Page
Event Log
Event Log Summary
Print reports about printer menu settings, status, and event
logs.
Supply Usage And Counters
Clear Supply Usage History
Reset the supply usage history, such as number of pages and
days remaining, to the factory shipped level.
Supply Usage And Counters
Fuser Reset
ITM Reset
Reset the counter after installing a new supply.
Printer Emulations
PPDS Emulation
O*
On
Set the printer to recognize and use the PPDS data stream.
Note: An asterisk (*) next to a value indicates the factory default setting.
Use printer menus 39
Menu item Description
Printer Emulations
PS Emulation
On*
O
Set the printer to recognize and use the PS data stream.
Printer Emulations
Emulator Security
Page Timeout
0–60 (60*)
Set the page timeout during emulation.
Printer Emulations
Emulator Security
Reset Emulator After Job
O*
On
Reset the emulator after a print job.
Printer Emulations
Emulator Security
Disable Printer Message Access
On*
O
Disable access to printer message during emulation.
Print Configuration
Black Only Mode
O*
On
Print color content in grayscale.
Print Configuration
Color Trapping
O
1
2*
3
4
5
Enhance the printed output to compensate for misregistration
in the printer.
Print Configuration
Font Sharpening
0–150 (24*)
Set a text point-size value below which the high‑frequency
screens are used when printing font data.
For example, if the value is 24, then all fonts sized 24 points or
less use the high‑frequency screens.
Device Operations
Quiet Mode
O*
On
Set the printer to operate in Quiet Mode.
Note: Enabling this setting slows down the printer
performance.
Note: An asterisk (*) next to a value indicates the factory default setting.
Use printer menus 40
Menu item Description
Device Operations
Safe Mode
O*
On
Set the printer to operate in a mode in which it attempts to
continue oering as much functionality as possible, despite
known issues.
For example, when set to On, and the duplex motor is
nonfunctional, the printer performs one‑sided printing of the
documents even if the job is two‑sided printing.
Note: This menu item is available only in some printer
models.
Device Operations
Clear Custom Status
Erase user‑defined strings for the Default or Alternate custom
messages.
Device Operations
Clear all remotely‑installed messages
Erase messages that were remotely installed.
Note: This menu item is available only in some printer
models.
Device Operations
Automatically Display Error Screens
On*
O
Show existing error messages on the display after the printer
remains inactive on the home screen for a length of time equal
to the Screen Timeout setting.
Note: This menu item is available only in some printer
models.
Toner patch sensor setup
Calibration frequency preference
Disabled
Fewest color adjustments
Fewer color adjustments
Normal*
Better color accuracy
Best color accuracy
Set the default calibration frequency.
Toner patch sensor setup
Full calibration
Run the full color calibration.
Toner patch sensor setup
Print TPS information page
Print a diagnostic page that contains toner patch sensor
calibration.
Note: An asterisk (*) next to a value indicates the factory default setting.
Out of Service Erase
Menu item Description
Erase Printer Memory
Printer Memory Last Sanitized
Sanitize all information on nonvolatile memory
Erase all printer and network settings
Erase all shortcuts and shortcut settings
Clear all settings and applications that are stored in the printer.
Note: *Available only in some printer models.
Use printer menus 41
Visible Home Screen Icons
Menu Description
Status/Supplies
Job Queue
Change Language
Bookmarks
Held Jobs
Specify which icons to show on the home screen.
About this Printer
Menu item Description
Asset Tag Show the serial number of the printer.
Printer’s Location Identify the printer location. The maximum length is 63 characters.
Contact Personalize the printer name. The maximum length is 63 characters.
Print
Layout
Menu item Description
Sides
1‑sided*
2‑sided
Specify whether to print on one side or two sides of the paper.
Flip Style
Long Edge*
Short Edge
Determine which side of the paper (long edge or short edge) is bound when
performing two‑sided printing.
Note: Depending on the option selected, the printer automatically osets
each printed information of the page to bind the job correctly.
Blank Pages
Print
Do Not Print*
Print blank pages that are included in a print job.
Collate
O [1,1,1,2,2,2]*
On [1,2,1,2,1,2]
Keep the pages of a print job stacked in sequence, particularly when printing
multiple copies of the job.
Separator Sheets
None*
Between Copies
Between Jobs
Between Pages
Insert blank separator sheets when printing.
Separator Sheet Source
Tray [x] (1*)
Specify the paper source for the separator sheet.
Note: An asterisk (*) next to a value indicates the factory default setting.
Use printer menus 42
Menu item Description
Pages per Side
O*
2 pages per side
3 pages per side
4 pages per side
6 pages per side
9 pages per side
12 pages per side
16 pages per side
Print multiple page images on one side of a sheet of paper.
Pages per Side Ordering
Horizontal*
Reverse Horizontal
Vertical
Reverse Vertical
Specify the positioning of multiple page images when using Pages per Side.
Note: The positioning depends on the number of page images and their
page orientation.
Pages per Side Orientation
Auto*
Landscape
Portrait
Specify the orientation of a multiple‑page document when using Pages per
Side.
Pages per Side Border
None*
Solid
Print a border around each page image when using Pages per Side.
Copies
1–9999 (1*)
Specify the number of copies for each print job.
Print Area
Normal*
Fit to Page
Whole Page
Set the printable area on a sheet of paper.
Note: An asterisk (*) next to a value indicates the factory default setting.
Setup
Menu item Description
Printer Language
PCL Emulation
PS Emulation*
Set the printer language.
Note: Setting a printer language default does not prevent a software
program from sending print jobs that use another printer language.
Note: An asterisk (*) next to a value indicates the factory default setting.
Use printer menus 43
Menu item Description
Printer Usage
Max Speed
Max Yield*
Determine how the color print cartridges operate during printing.
Notes:
• When set to Max Yield, the color print cartridges slow down or stop
while printing groups of black-only pages.
• When set to Max Speed, the color print cartridges always run while
printing, whether color or black pages are being printed.
Resource Save
O*
On
Determine what the printer does with downloaded resources, such as
fonts and macros, when it receives a job that requires more than the
available memory.
Notes:
• When set to
O,
the printer retains downloaded resources only until
memory is needed. Resources associated with the inactive printer
language are deleted.
• When set to On, the printer preserves all the permanent
downloaded resources across all language switches. When
necessary, the printer shows memory full messages instead of
deleting permanent resources.
Print All Order
Alphabetical*
Newest First
Oldest First
Specify the order in which held and confidential jobs are printed when Print
All is selected.
Note: An asterisk (*) next to a value indicates the factory default setting.
Quality
Menu item Description
Print Mode
Black and White
Color*
Set the print mode.
Print Resolution
4800 CQ*
Set the resolution for the printed output.
Note: 4800 CQ provides high‑quality output at maximum speed.
Toner Darkness
Light
Normal*
Dark
Determine the lightness or darkness of text images.
Halftone
Normal*
Detail
Enhance the printed output to have smoother lines with sharper edges.
Note: An asterisk (*) next to a value indicates the factory default setting.
Use printer menus 44
Menu item Description
RGB Brightness
‑6 to 6 (0*)
Adjust the brightness, contrast, and saturation for color output.
Note: This setting does not
aect
files
where CMYK color
specifications
are
used.
RGB Contrast
0 to 5 (0*)
RGB Saturation
0 to 5 (0*)
Note: An asterisk (*) next to a value indicates the factory default setting.
Advanced Imaging
Menu item Description
Color Balance
Cyan
‑5 to 5 (0*)
Magenta
‑5 to 5 (0*)
Ye l l o w
‑5 to 5 (0*)
Black
‑5 to 5 (0*)
Reset Defaults
Adjust the amount of toner that is used for each color.
Color Correction
Color Correction
Auto*
O
Manual
Color Correction Content
Modify the color settings used to print documents.
Notes:
• O sets the printer to receive the color correction from the software.
• Auto sets the printer to apply dierent color profiles to each object on the
printed page.
• Manual allows the customization of the RGB or CMYK color conversions
applied to each object on the printed page.
• Color Correction Content is available only when Color Correction is set to
Manual.
Color Adjust Calibrate the printer to adjust color variations in the printed output.
Note: An asterisk (*) next to a value indicates the factory default setting.
PostScript
Menu item Description
Print PS Error
On
O*
Print a page that describes the PostScript
®
error.
Note: When an error occurs, processing of the job stops, the printer
prints an error message, and the rest of the print job is flushed.
Note: An asterisk (*) next to a value indicates the factory default setting.
Use printer menus 45
Menu item Description
Minimum Line Width
1–30 (2*)
Set the minimum stroke width.
Note: Jobs printed in 4800 CQ use half the value.
Lock PS Startup Mode
On*
O
Disable the SysStart file.
Note: The default setting varies depending on the printer model.
Image Smoothing
On
O*
Enhance the contrast and sharpness of low‑resolution images.
Note: This setting has no
eect
on images with a resolution of 300 dpi or
higher.
Wait Timeout
Disabled
Enabled*
Enable the printer to wait for more data before canceling a print job.
Wait Timeout Time
15–65535 (40*)
Set the time in seconds for the printer to wait for more data before
canceling a print job.
Note: This menu item appears only when Wait Timeout is enabled.
Note: An asterisk (*) next to a value indicates the factory default setting.
PCL
Menu item Description
Font Name
[List of available fonts] (Courier*)
Select a font from the specified font source.
Symbol Set
[List of available symbol set] (10U
PC‑8*)
Specify the symbol set for each font name.
Note: A symbol set is a set of alphabetic and numeric characters,
punctuation, and special symbols. Symbol sets support the
dierent
languages or specific programs such as math symbols for scientific text.
Pitch
0.08–100 (10*)
Specify the pitch for fixed or monospaced fonts.
Note: Pitch refers to the number of
fixed
‑space characters in a horizontal
inch of type.
Orientation
Portrait*
Landscape
Reverse Portrait
Reverse Landscape
Specify the orientation of text and graphics on the page.
Note: An asterisk (*) next to a value indicates the factory default setting.
Use printer menus 46
Menu item Description
Lines per Page
1–255
Specify the number of lines of text for each page printed through the PCL
®
datastream.
Notes:
• This menu item activates vertical escapement that causes the
selected number of requested lines to print between the default
margins of the page.
• 60 is the U.S. factory default setting. 64 is the international factory
default setting.
PCL5 Minimum Line Width
1–30 (2*)
Set the initial minimum stroke width.
Note: Jobs printed in 4800 CQ use half the value.
PCLXL Minimum Line Width
1–30 (2*)
A4 Width
198 mm*
203 mm
Set the width of the logical page on A4‑size paper.
Note: Logical page is the space on the physical page where data is
printed.
Auto CR after LF
O*
On
Set the printer to perform a carriage return after a line feed control
command.
Note: Carriage return is a mechanism that commands the printer to move
the position of the cursor to the first position on the same line.
Auto LF after CR
O*
On
Set the printer to perform a line feed after a carriage return control
command.
Tray Renumber
Assign Tray [x]
O*
None
0–201
Assign Manual Paper
O*
None
0–201
Assign Manual Envelope
O*
None
0–201
Configure the printer to work with print drivers or applications that use
dierent source assignments for the paper source.
Tray Renumber
View Factory Defaults
Show the factory default setting assigned for each paper source.
Tray Renumber
Restore Defaults
Return all tray assignments to factory default values.
Note: An asterisk (*) next to a value indicates the factory default setting.
Use printer menus 47
Menu item Description
Print Timeout
Disabled
Enabled* [90]
Set the printer to end a print job after it has been idle for the specified
amount of time in seconds.
Note: Print Timeout Time appears only in some printer models.
Print Timeout Time
1–255 (90*)
Note: An asterisk (*) next to a value indicates the factory default setting.
Image
Menu item Description
Auto Fit
On
O*
Select the best available paper size and orientation setting for an image.
Note: When set to On, this menu item overrides the scaling and orientation
settings for the image.
Invert
O*
On
Invert bitonal monochrome images.
Note: This menu item does not apply to GIF or JPEG image formats.
Scaling
Anchor Top Left
Best Fit*
Anchor Center
Fit Height/Width
Fit Height
Fit Width
Adjust the image to fit the printable area.
Note: When Auto Fit is set to On, Scaling is automatically set to Best Fit.
Orientation
Portrait*
Landscape
Reverse Portrait
Reverse Landscape
Specify the orientation of text and graphics on the page.
Note: An asterisk (*) next to a value indicates the factory default setting.
Paper
Tray Configuration
Menu item Description
Default Source
Tray [x] (1*)
Manual Paper
Manual Envelope
Set the paper source for all print jobs.
Note: An asterisk (*) next to a value indicates the factory default setting.
Use printer menus 48
Menu item Description
Paper Size/Type
Tray [x] (1*)
Manual Paper
Manual Envelope
Specify the paper size or paper type loaded in each paper source.
Substitute Size
O
Letter/A4
All Listed*
Set the printer to substitute a specified paper size if the requested size is not
loaded in any paper source.
Notes:
•
O
prompts the user to load the required paper size.
• Letter/A4 prints an A4‑size document on letter when loading letter, and
letter‑size jobs on A4 paper size when loading A4.
• All Listed substitutes Letter/A4.
Note: An asterisk (*) next to a value indicates the factory default setting.
Media
Configuration
Universal Setup
Menu item Description
Units of Measure
Inches
Millimeters
Specify the unit of measurement for the universal paper.
Note: Inches is the U.S. factory default setting. Millimeters is the
international factory default setting.
Portrait Width
3.00–14.17 inches (8.50*)
76–360 mm (216*)
Set the portrait width of the universal paper.
Portrait Height
3.00–14.17 inches (14*)
76–360 mm (356*)
Set the portrait height of the universal paper.
Feed Direction
Short Edge*
Long Edge
Set the printer to pick paper from the short edge or long edge
direction.
Note: Long Edge appears only when the longest edge is shorter
than the maximum width supported.
Note: An asterisk (*) next to a value indicates the factory default setting.
Use printer menus 49
Media Types
Menu item Description
Plain Paper
Card Stock
Recycled
Glossy
Labels
Bond
Envelope
Letterhead
Preprinted
Colored Paper
Light
Heavy
Rough/Cotton
Custom Type [x]
Specify the texture, weight, and orientation of the paper loaded.
Note: Custom Type is supported only in some printer models.
Network/Ports
Network Overview
Menu item Description
Active Adapter
Auto*
Standard Network
Wireless
Specify how a network is connected.
Network Status Show the printer network status and connectivity settings.
Display Network Status on
Printer
O
On*
Show the network status on the display.
Speed, Duplex Show the speed of the currently active network card.
IPv4 Show the IPv4 address.
All IPv6 Addresses Show all IPv6 addresses.
Reset Print Server
Start
Reset all active network connections to the printer.
Note: This setting removes all network configuration settings.
Note: An asterisk (*) next to a value indicates the factory default setting.
Use printer menus 50
Menu item Description
Network Job Timeout
O
On* (90 seconds)
Set the time before the printer cancels a network print job.
Note: Network Job Timeout Time appears only in some printer models.
Network Job Timeout
Disabled
Enabled*
Network Job Timeout Time
10–255 seconds (90*)
Banner Page
O*
On
Print a banner page.
Enable Network Connections
Enable*
Disable
Enable or disable all network connections.
Enable LLDP
On
O*
Enable Link Layer Discovery Protocol (LLDP) in the printer.
Note: An asterisk (*) next to a value indicates the factory default setting.
Wireless
Menu item Description
Setup On Printer Panel
Choose Network
Add Wi‑Fi Network
• Network Name
• Network Mode
Infrastructure
• Wireless Security Mode
Disabled*
WEP
WPA2/WPA - Personal
WPA2 - Personal
Determine the wireless network that the printer connects to.
Note: This menu item appears as Wireless Connection Setup in the
Embedded Web Server.
Wi
‑Fi Protected Setup
Start Push Button Method
Start PIN Method
Establish a wireless network and enable network security.
Notes:
• Start Push Button Method connects the printer to a wireless
network when buttons on both the printer and the access point
(wireless router) are pressed within a given time.
• Start PIN Method connects the printer to a wireless network
when a PIN on the printer is entered into the wireless settings
of the access point.
Use printer menus 51
Menu item Description
Enable Wi‑Fi Direct
On
O*
Set the printer to connect directly to Wi-Fi devices.
Compatibility
802.11b/g/n (2.4GHz)
802.11a/b/g/n/ac (2.4GHz/5GHz)*
802.11a/n/ac (5GHz)
Specify the wireless standard for the wireless network.
Wireless Security Mode
Disabled*
WEP
WPA2/WPA - Personal
WPA2 - Personal
802.1x - RADIUS
Set the type of security for connecting the printer to wireless devices.
WEP Authentication Mode
Auto*
Open
Shared
Set the type of Wireless Encryption Protocol (WEP) used by the
printer.
Note: This menu item appears only if Wireless Security Mode is set
to WEP.
Set WEP Key Specify a WEP password for secure wireless connection.
Note: This menu item appears only if Wireless Security Mode is set
to WEP.
WPA2-Personal
AES*
Enable wireless security through WPA2.
Note: This menu item appears only if Wireless Security Mode is set
to WPA2-Personal.
Set PSK Set the password for secure wireless connection.
Note: This menu item appears only if Wireless Security Mode is set
to WPA2/WPA-Personal or WPA2‑Personal.
WPA2/WPA
‑Personal
AES*
Enable wireless security through WPA2/WPA.
Note: This menu item appears only when Wireless Security Mode
is set to WPA2/WPA-Personal.
802.1x Encryption Mode
WPA+
WPA2*
Enable wireless security through 802.1x standard.
Note: This menu item appears only when Wireless Security Mode
is set to 802.1x - Radius.
IPv4
Enable DHCP
On*
O
Enable Dynamic Host Configuration Protocol (DHCP).
Note: DHCP is a standard protocol that allows a server to distribute
IP addressing and
configuration
information dynamically to clients.
IPv4
Set Static IP Address
IP Address
Netmask
Gateway
Set the static IP address of your printer.
Use printer menus 52
Menu item Description
IPv6
Enable IPv6
On*
O
Enable IPv6 in the printer.
IPv6
Enable DHCPv6
O*
On
Enable DHCPv6 in the printer.
IPv6
Stateless Address Autoconfiguration
O
On*
Set the network adapter to accept the automatic IPv6 address
configuration entries provided by a router.
IPv6
DNS Address
Specify the DNS server address.
IPv6
Manually Assigned IPV6 Address
Assign the IPv6 address.
Note: This menu item appears only in some printer models.
IPv6
Manually Assigned IPV6 Router
Assign the IPv6 router address.
Note: This menu item appears only in some printer models.
IPv6
Address Prefix
0–128 (64*)
Specify the address prefix.
IPv6
All IPv6 Addresses
Show all IPv6 addresses.
IPv6
All IPv6 Router Addresses
Show all IPv6 router addresses.
Network Address
UAA
LAA
View the network addresses.
PCL SmartSwitch
On*
O
Set the printer to switch automatically to PCL emulation when a print
job requires it, regardless of the default printer language.
Note: If PCL SmartSwitch is
o,
then the printer does not examine
incoming data and uses the default printer language specified in
the Setup menu.
PS SmartSwitch
On*
O*
Set the printer to switch automatically to PostScript emulation when
a print job requires it, regardless of the default printer language.
Note: If PS SmartSwitch is o, then the printer does not examine
incoming data and uses the default printer language specified in
the Setup menu.
Use printer menus 53
Menu item Description
Mac Binary PS
Auto*
On
O
Set the printer to process Macintosh binary PostScript print jobs.
Notes:
• On processes raw binary PostScript print jobs.
• O filters print jobs using the standard protocol.
Ethernet
Menu item Description
Network Speed Show the speed of an active network adapter.
IPv4
Enable DHCP
On*
O
Enable Dynamic Host Configuration Protocol (DHCP).
Note: DHCP is a standard protocol that allows a server to distribute IP
addressing and
configuration
information to clients in a dynamic manner.
IPv4
Set Static IP Address
IP Address
Netmask
Gateway
Set the static IP address of your printer.
IPv6
Enable IPv6
O
On*
Enable IPv6 in the printer.
IPv6
Enable DHCPv6
O*
On
Enable DHCPv6 in the printer.
IPv6
Stateless Address
Autoconfiguration
O
On*
Set the network adapter to accept the automatic IPv6 address configuration
entries provided by a router.
IPv6
DNS Address
Specify the DNS server address.
IPv6
Manually Assigned IPV6
Address
Assign the IPv6 address.
Note: This menu item appears only in some printer models.
IPv6
Manually Assigned IPV6 Router
Assign the IPv6 router address.
Note: This menu item appears only in some printer models.
Note: An asterisk (*) next to a value indicates the factory default setting.
Use printer menus 54
Menu item Description
IPv6
Address Prefix
0–128 (64*)
Specify the address prefix.
IPv6
All IPv6 Addresses
Show all IPv6 addresses.
IPv6
All IPv6 Router Addresses
Show all IPv6 router addresses.
Network Address
UAA
LAA
Show the printer Media Access Control (MAC) addresses: Locally Administered
Address (LAA) and Universally Administered Address (UAA).
Note: You can change the printer LAA manually.
PCL SmartSwitch
O
On*
Set the printer to switch automatically to PCL emulation when a print job
requires it, regardless of the default printer language.
Note: If PCL SmartSwitch is
o,
then the printer does not examine incoming
data and uses the default printer language specified in the Setup menu.
PS SmartSwitch
On*
O*
Set the printer to switch automatically to PS emulation when a print job requires
it, regardless of the default printer language.
Note: If PS SmartSwitch is
o,
then the printer does not examine incoming
data and uses the default printer language specified in the Setup menu.
Mac Binary PS
Auto*
On
O
Set the printer to process Macintosh binary PostScript print jobs.
Notes:
• On processes raw binary PostScript print jobs.
•
O
filters
print jobs using the standard protocol.
Energy Ecient Ethernet
O
On
Auto*
Reduce power consumption when the printer does not receive data from the
Ethernet network.
Note: An asterisk (*) next to a value indicates the factory default setting.
TCP/IP
Note: This menu appears only in network printers or printers attached to print servers.
Menu item Description
Set Hostname Set the current TCP/IP host name.
Domain Name Set the domain name.
Note: This menu item appears only in some printer models.
Allow DHCP/BOOTP to update
NTP server
On*
O
Allow the DHCP and BOOTP clients to update the NTP settings of the printer.
Note: An asterisk (*) next to a value indicates the factory default setting.
Use printer menus 55
Menu item Description
Zero Configuration Name Specify a service name for the zero configuration network.
Note: This menu item appears only in some printer models.
Enable Auto IP
On*
O
Assign an IP address automatically.
DNS Address Specify the current Domain Name System (DNS) server address.
Backup DNS Address Specify the backup DNS server addresses.
Backup DNS Address 2
Backup DNS Address 3
Domain Search Order Specify a list of domain names to locate the printer and its resources that reside
in dierent domains on the network.
Note: This menu item appears only in some printer models.
Enable DDNS
On
O*
Update the Dynamic DNS settings.
DDNS TTL Specify the current DDNS settings.
Default TTL
DDNS Refresh Time
Enable mDNS
O
On*
Update multicast DNS settings.
WINS Address Specify a server address for Windows Internet Name Service (WINS).
Enable BOOTP
O*
On
Allow the BOOTP to assign a printer IP address.
Restricted Server List Specify an IP address for the TCP connections.
Notes:
• This menu item appears only in some printer models.
• Use a comma to separate each IP address.
• You can add up to 50 IP addresses.
Restricted Server List Options
Block All Ports*
Block Printing Only
Block Printing and HTTP Only
Specify how the IP addresses in the list can access the printer functionality.
Note: This menu item appears only in some printer models.
MTU Specify a maximum transmission unit (MTU) parameter for the TCP connections.
Raw Print Port
1–65535 (9100*)
Specify a raw port number for printers connected on a network.
Note: An asterisk (*) next to a value indicates the factory default setting.
Use printer menus 56
Menu item Description
Outbound Trac Maximum
Speed
Disabled*
Enabled
Enable the printer maximum transfer rate.
Enable TLSv1.0
O
On*
Enable the TLSv1.0 protocol.
Enable TLSv1.1
O
On*
Enable the TLSv1.1 protocol.
SSL Cipher List Specify the cipher algorithms to use for the SSL or the TLS connections.
Note: An asterisk (*) next to a value indicates the factory default setting.
SNMP
Note: This menu appears only in network printers or printers that are attached to print servers.
Menu item Description
SNMP Versions 1 and 2c
Enabled
O
On*
Allow SNMP Set
O
On*
Enable PPM MIB
O
On*
SNMP Community
Configure Simple Network Management Protocol (SNMP) versions 1
and 2c to install print drivers and applications.
Note: An asterisk (*) next to a value indicates the factory default setting.
Use printer menus 57
Menu item Description
SNMP Version 3
Enabled
O
On*
Set Read/Write Credentials
User Name
Password
Set Read‑only Credentials
User Name
Password
Authentication Hash
MD5
SHA1*
Minimum Authentication Level
No Authentication, No Privacy
Authentication, No Privacy
Authentication, Privacy*
Privacy Algorithm
DES
AES‑128*
Configure SNMP version 3 to install and update the printer security.
Note: An asterisk (*) next to a value indicates the factory default setting.
IPSec
Note: This menu appears only in network printers or printers that are attached to print servers.
Menu item Description
Enable IPSec
O*
On
Enable Internet Protocol Security (IPSec).
Base Configuration
Default*
Compatibility
Secure
Set the IPSec base configuration.
Note: This menu item appears only when Enable IPSec is set to
On.
Note: An asterisk (*) next to a value indicates the factory default setting.
Use printer menus 58
Menu item Description
DH (Die‑Hellman) Group Proposal
modp2048 (14)*
modp3072 (15)
modp4069 (16)
modp6144 (17)
Set the IPSec encryption.
Notes:
• DH (Die‑Hellman) Group Proposal appears only when Base
Configuration is set to Compatibility.
• IKE SA Lifetime (Hours) and IPSec SA Lifetime (Hours) appear
only when Base Configuration is set to Secure.
IKE SA Lifetime (Hours)
1
2
4
8
24*
IPSec SA Lifetime (Hours)
1
2
4
8*
24
Proposed Encryption Method
3DES
AES*
Specify the encryption and authentication methods to connect to a
network securely.
Note: These menu items appear only when Base
Configuration
is
set to Compatibility.
Proposed Authentication Method
SHA1
SHA256*
SHA512
IPSec Device Certificate Specify an IPSec certificate.
Note: This menu item appears only when Enable IPSec is set to
On.
Pre
‑Shared Key Authenticated
Connections
Host [x]
Address
Key
Configure the authenticated connections of the printer.
Note: These menu items appear only when Enable IPSec is set to
On.
Certificate Authenticated Connections
Host [x] Address[/subnet]
Address[/subnet]
Note: An asterisk (*) next to a value indicates the factory default setting.
802.1x
Note: This menu appears only in network printers or printers that are attached to print servers.
Use printer menus 59
Menu item Description
Active
O*
On
Let the printer join networks that require authentication before
allowing access.
Note: An asterisk (*) next to a value indicates the factory default setting.
LPD Configuration
Note: This menu appears only in network printers or printers that are attached to print servers.
Menu item Description
LPD Timeout
0–65535 seconds (90*)
Set the time‑out value to stop the Line Printer Daemon (LPD) server
from waiting indefinitely for hung or invalid print jobs.
LPD Banner Page
O*
On
Print a banner page for all LPD print jobs.
Note: A banner page is the first page of a print job used as a
separator of print jobs and to identify the originator of the print job
request.
LPD Trailer Page
O*
On
Print a trailer page for all LPD print jobs.
Note: A trailer page is the last page of a print job.
LPD Carriage Return Conversion
O*
On
Enable carriage return conversion.
Note: Carriage return is a mechanism that commands the printer to
move the position of the cursor to the first position on the same
line.
Note: An asterisk (*) next to a value indicates the factory default setting.
HTTP/FTP Settings
Menu item Description
Enable HTTP Server
O
On*
Access the Embedded Web Server to monitor and manage the printer.
Enable HTTPS
O
On*
Configure the Hypertext Transfer Protocol Secure (HTTPS) settings.
Force HTTPS Connections
On
O*
Force the printer to use the HTTPS connections.
Enable FTP/TFTP
O
On*
Send files using FTP.
Note: An asterisk (*) next to a value indicates the factory default setting.
Use printer menus 60
Menu item Description
Local Domains Specify domain names for HTTP and FTP servers.
Note: This menu item appears only in the Embedded Web Server.
HTTP Proxy IP Address Configure the HTTP and FTP server settings.
Note: HTTP Proxy IP Address and FTP Proxy IP Address appear only in the
Embedded Web Server.
FTP Proxy IP Address
HTTP Default IP Port
1–65535 (80*)
HTTPS Device Certificate
FTP Default IP Port
1–65535 (21*)
Timeout for HTTP/FTP
Requests
1–299 (30*)
Specify the amount of time before the server connection stops.
Retries for HTTP/FTP Requests
1–299 (3*)
Set the number of retries to connect to the HTTP/FTP server.
Note: An asterisk (*) next to a value indicates the factory default setting.
USB
Menu item Description
PCL SmartSwitch
O
On*
Set the printer to switch to PCL emulation when a print job received through a
USB port requires it, regardless of the default printer language.
Note: If PCL SmartSwitch is
o,
then the printer does not examine incoming
data and uses the default printer language specified in the Setup menu.
PS SmartSwitch
O
On*
Set the printer to switch to PS emulation when a print job received through a
USB port requires it, regardless of the default printer language.
Note: If PS SmartSwitch is
o,
then the printer does not examine incoming
data and uses the default printer language specified in the Setup menu.
Mac Binary PS
On
Auto*
O
Set the printer to process Macintosh binary PostScript print jobs.
Notes:
• When set to On, the printer processes raw binary PostScript print jobs
from computers using the Macintosh operating system.
• When set to Auto, the printer processes print jobs from computers using
either Windows or Macintosh operating systems
• When set to O, the printer filters PostScript print jobs using the standard
protocol.
Enable USB Port
Disable
Enable*
Enable the standard USB port.
Note: An asterisk (*) next to a value indicates the factory default setting.
Use printer menus 61
Restrict external network access
Menu item Description
Restrict external network
access
O*
On
Restrict access to network sites.
External network address Specify the network addresses with restricted access.
E
‑mail address for notification Specify an e‑mail address to send a notification of logged events.
Ping frequency
1–300 (10*)
Specify the network query interval in seconds.
Subject Specify the subject and message of the notification e‑mail.
Message
Note: An asterisk (*) next to a value indicates the factory default setting.
Google Cloud Print
Menu item Description
Registration
Register
Register the printer to the Google Cloud Print server.
Options
Enable Google Cloud Print
O
On*
Print directly from your Google account.
Options
Enable Local Discovery
O
On*
Allow the registered user and other users on the same subnet to
send jobs to the printer locally.
Options
Enable SSL Peer
Verification
O
On*
Verify authenticity of the peer certificate to connect to your Google
account.
Options
Always Print As Image
O*
On
Set the printer to process files as images for faster printing.
Note: An asterisk (*) next to a value indicates the factory default setting.
Wi‑Fi Direct
Note: This menu appears only when a direct Wi‑Fi network is the active network.
Use printer menus 62
Menu item Description
SSID Specify the service set identifier (SSID) of the Wi‑Fi network.
Preferred Channel Number
Auto
1–11 (6*)
Show the PSK on the Network Setup Page.
Set PSK Set the preshared key (PSK) to authenticate and validate users on a Wi‑Fi
connection.
Show PSK on Setup Page
O
On*
Show the PSK on the Network Setup Page.
Group Owner IP Address Specify the IP address of the group owner.
Auto
‑Accept Push Button
Requests
O*
On
Accept requests to connect to the network automatically.
Note: Accepting clients automatically is not secure.
Note: An asterisk (*) next to a value indicates the factory default setting.
Security
Login Methods
Public
Menu item Description
Manage Permissions
Function Access
Manage Bookmarks
Held Jobs Access
Cancel Jobs at the Device
Change Language
Internet Printing Protocol (IPP)
B/W Print
Color Print
Control access to the printer functions.
Use printer menus 63
Menu item Description
Manage Permissions
Administrative Menus
Security Menu
Network/Ports Menu
Paper Menu
Reports Menu
Function Configuration Menus
Supplies Menu
SE Menu
Device Menu
Control access to the printer menus.
Manage Permissions
Device Management
Remote Management
Firmware Updates
Embedded Web Server Access
Import / Export All Settings
Out of Service Erase
Control access to the printer management options.
Local Accounts
Menu item Description
Add User
User Name/Password
User Name
Password
PIN
Create local accounts to manage access to the printer functions.
Manage Groups/Permissions
Add Group
Import Access Controls
Function Access
Administrative Menus
Device Management
All Users
Import Access Controls
Function Access
Administrative Menus
Device Management
Admin
Function Access
Administrative Menus
Device Management
Control group or user access to the printer functions, applications, and security
settings.
Use printer menus 64
Certificate Management
Menu item Menu item
Configure Certificate Defaults
Common Name
Organization Name
Unit Name
Country/Region
Province Name
City Name
Subject Alternate Name
Set the default values for generated certificates.
Device Certificates Generate, delete, or view device certificates.
Manage CA Certificates Load, delete, or view Certificate Authority (CA) certificates.
Login Restrictions
Menu item Description
Login failures
1–10 (3*)
Specify the number of failed login attempts before the user gets locked out.
Failure time frame
1–60 minutes (5*)
Specify the time frame between failed login attempts before the user gets locked out.
Lockout time
1–60 minutes (5*)
Specify the lockout duration.
Web Login Timeout
1–120 minutes (10*)
Specify the delay for a remote login before the user is logged o automatically.
Note: An asterisk (*) next to a value indicates the factory default setting.
Confidential
Print Setup
Menu item Description
Max Invalid PIN
2–10 (0*)
Set the number of times an invalid PIN can be entered.
Notes:
• A value of zero turns o this setting.
• When the limit is reached, the print jobs for that user name and PIN are
deleted.
Note: An asterisk (*) next to a value indicates the factory default setting.
Use printer menus 65
Menu item Description
Confidential Job Expiration
O*
1 Hour
4 Hours
24 Hours
1 Week
Set the expiration time for confidential print jobs.
Notes:
• If this menu item is changed while confidential print jobs reside in the printer
memory, then the expiration time for those print jobs does not change to the
new default value.
• If the printer is turned o, then all confidential jobs held in the printer memory
are deleted.
Repeat Job Expiration
O*
1 Hour
4 Hours
24 Hours
1 Week
Set the expiration time for a print job that you want to repeat.
Verify Job Expiration
O*
1 Hour
4 Hours
24 Hours
1 Week
Set the expiration time that the printer prints a copy for the user to examine its quality,
before printing the remaining copies.
Reserve Job Expiration
O*
1 Hour
4 Hours
24 Hours
1 Week
Set the expiration time that the printer stores print jobs for printing later.
Require All Jobs to be Held
O*
On
Set the printer to hold all print jobs.
Keep duplicate documents
O*
On
Allow the storage of documents with the same file name.
Note: An asterisk (*) next to a value indicates the factory default setting.
Erase Temporary Data Files
Menu item Description
Stored in onboard memory
O*
On
Delete all files stored on the printer memory.
Note: An asterisk (*) next to a value indicates the factory default setting.
Use printer menus 66
Miscellaneous
Menu item Description
Print Permission
O*
On
Allow the user to print.
Security Reset Jumper
Enable “Guest” access*
No Eect
Specify user access to the printer.
Notes:
• The jumper is located beside a lock icon on the controller board.
• Enable “Guest” access gives anyone access to all aspects of the printer.
• No Eect may make access to the printer impossible when the required
security information is unavailable.
Minimum Password Length
0–32
Specify the password length.
Note: An asterisk (*) next to a value indicates the factory default setting.
Cloud Connector
Cloud Connector
Menu item Description
Enable/Disable Connectors Enable a cloud service provider.
Reports
Menu Settings Page
Menu item Description
Menu Settings Page Print a report that contains the printer menus.
Device
Menu item Description
Device Information Print a report that contains information about the printer.
Device Statistics Print a report about printer usage and supply status.
Profile List Print a list of profiles that are stored in the printer.
Asset Report Print a report that contains the printer serial number and model name.
Use printer menus 67
Print
Menu item Description
Print Fonts
PCL Fonts
PostScript Fonts
Print samples and information about the fonts that are available in each printer
language.
Print Demo
Demo Page
Print a demo page that is used as a diagnostic tool for print problems.
Network
Menu item Description
Network Setup Page Print a page that shows the configured network and wireless settings on the
printer.
Note: This menu item appears only in network printers or printers connected
to print servers.
Wi
‑Fi Direct Connected Clients Print a page that shows the list of devices that are connected to the printer using
Wi‑Fi Direct.
Note: This menu item appears only when Enable Wi‑Fi Direct is set to On.
Troubleshooting
Menu item Description
Print Quality Test Pages Print sample pages to identify and correct print quality defects.
Use printer menus 68
Maintain the printer
Checking the status of parts and supplies
1 From the control panel, navigate to:
Settings > Reports > Device > Device Statistics
For non‑touch‑screen printer models, press
to navigate through the settings.
2 From the Supply Information section of the pages printed, check the status of parts and supplies.
Configuring supply notifications
1 Open a web browser, and then type the printer IP address in the address field.
Notes:
• View the printer IP address on the printer home screen. The IP address appears as four sets of
numbers separated by periods, such as 123.123.123.123.
• If you are using a proxy server, then temporarily disable it to load the web page correctly.
2 Click Settings > Device > Notifications.
3 From the Supplies menu, click Custom Supply
Notifications
.
4 Select a notification for each supply item.
5 Apply the changes.
Setting up e
‑mail alerts
Configure the printer to send e‑mail alerts when supplies are low, when paper must be changed or added, or
when there is a paper jam.
1 Open a web browser, and then type the printer IP address in the address field.
Notes:
• View the printer IP address on the printer home screen. The IP address appears as four sets of
numbers separated by periods, such as 123.123.123.123.
• If you are using a proxy server, then temporarily disable it to load the web page correctly.
2 Click Settings > Device > Notifications > E
‑mail Alert Setup, and then configure the settings.
3 Click Setup E-mail Lists and Alerts, and then
configure
the settings.
4 Apply the changes.
Maintain the printer 69
Viewing reports
1 From the control panel, navigate to:
Settings > Reports
For non-touch-screen printer models, press
to navigate through the settings.
2 Select the report that you want to view.
Ordering parts and supplies
Ordering print cartridges
Notes:
• The estimated cartridge yield is based on the ISO/IEC 19798 standard.
• Extremely low print coverage for extended periods of time may negatively aect actual yield.
To order a print cartridge, contact the place where you purchased the printer.
Ordering a waste toner bottle
To order a waste toner bottle, contact the place where you purchased the printer.
Maintain the printer 70
Replacing parts and supplies
Replacing a print cartridge
Note: If the tray is extended, then remove it before replacing a cartridge.
1 Open the front door, and then firmly push it down.
2 Pull out the print cartridge tray.
Maintain the printer 71
3 Remove the used print cartridge.
4 Unpack the new print cartridge.
Warning—Potential Damage: Do not expose the underside of the print cartridge to direct light. Extended
exposure to light may cause print quality problems.
Warning—Potential Damage: Do not touch the underside of the print cartridge. Doing so may aect the
quality of future print jobs.
Maintain the printer 72
5 Insert the new print cartridge.
6 Insert the print cartridge tray, and then close the door.
Replacing the waste toner bottle
1 Remove the used waste toner bottle.
Note: To avoid spilling the toner, place the bottle in an upright position.
2 Unpack the new waste toner bottle.
Maintain the printer 73
3 Insert the new waste toner bottle.
Replacing the tray
1 Remove the used tray.
2 Unpack the new tray.
3 Insert the new tray.
Maintain the printer 74
Replacing the manual feeder
1 Remove the tray.
2 Remove the used manual feeder.
3 Unpack the new manual feeder.
4 Insert the new manual feeder.
5 Insert the tray.
Replacing the pick tires
1 Turn
o
the printer.
2 Unplug the power cord from the electrical outlet, and then from the printer.
Maintain the printer 75
3 Open the front door, and then firmly push it down.
4 Pull out the print cartridge tray.
5 To avoid stray toner contamination, place a sheet of paper on the top of the print cartridge tray, and then
insert the print cartridge tray.
6 Close the front door.
Maintain the printer 76
7 Remove the tray.
8 Remove the waste toner bottle.
9 Position the printer on its side.
Maintain the printer 77
10 Remove the used pick tires.
11 Unpack the new pick tires.
Note: To avoid contamination, make sure that your hands are clean.
Maintain the printer 78
12 Insert the new pick tires.
13 Return the printer to its original position, and then insert the waste toner bottle.
14 Insert the tray.
15 Open the front door, and then firmly push it down.
16 Pull out the print cartridge tray.
17 Remove the paper, and then insert the print cartridge tray.
18 Close the front door.
19 Connect the power cord to the printer, and then to the electrical outlet.
CAUTION—POTENTIAL INJURY: To avoid the risk of
fire
or electrical shock, connect the power cord
to an appropriately rated and properly grounded electrical outlet that is near the product and easily
accessible.
20 Turn on the printer.
Resetting the supply usage counters
1 From the control panel, navigate to:
Settings > Device > Maintenance > Config Menu > Supply Usage And Counters
For non-touch-screen printer models, press
to navigate through the settings.
2 Select the supply counter that you want to reset.
Maintain the printer 79
Warning—Potential Damage: Supplies and parts without Return Program agreement terms may be reset and
remanufactured. However, the manufacturer’s warranty does not cover any damage caused by non-genuine
supplies or parts. Resetting counters on the supply or part without proper remanufacturing can cause
damage to your printer. After resetting the supply or part counter, your printer may display an error indicating
the presence of the reset item.
Cleaning the printer
CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock when cleaning the exterior of the
printer, unplug the power cord from the electrical outlet and disconnect all cables from the printer before
proceeding.
Notes:
• Perform this task after every few months.
• Damage to the printer caused by improper handling is not covered by the printer warranty.
1 Turn
o
the printer, and then unplug the power cord from the electrical outlet.
2 Remove paper from the standard bin.
3 Remove any dust, lint, and pieces of paper around the printer using a soft brush or vacuum.
4 Wipe the outside of the printer with a damp, soft, lint‑free cloth.
Notes:
• Do not use household cleaners or detergents, as they may damage the finish of the printer.
• Make sure that all areas of the printer are dry after cleaning.
5 Connect the power cord to the electrical outlet, and then turn on the printer.
CAUTION—POTENTIAL INJURY: To avoid the risk of
fire
or electrical shock, connect the power cord
to an appropriately rated and properly grounded electrical outlet that is near the product and easily
accessible.
Saving energy and paper
Configuring the power save mode settings
Sleep mode
1 From the control panel, navigate to:
Settings > Device > Power Management > Timeouts > Sleep Mode
For non-touch-screen printer models, press
to navigate through the settings.
2 Specify the amount of time that the printer stays idle before it enters Sleep Mode.
Maintain the printer 80
Hibernate mode
1 From the control panel, navigate to:
Settings > Device > Power Management > Timeouts > Hibernate Timeout
For non-touch-screen printer models, press
to navigate through the settings.
2 Select the amount of time that the printer stays idle before it enters Hibernate mode.
Notes:
• For Hibernate Timeout to work, set Hibernate Timeout on Connection to Hibernate.
• The Embedded Web Server is disabled when the printer is in Hibernate mode.
Adjusting the brightness of the display
Note: This setting is available only in some printer models.
1 From the home screen, touch Settings > Device > Preferences.
2 In the Screen Brightness menu, adjust the setting.
Conserving supplies
• Print on both sides of the paper.
Note: Two-sided printing is the default setting in the print driver.
• Print multiple pages on a single sheet of paper.
• Use the preview feature to see how the document looks like before printing it.
• Print one copy of the document to check its content and format for accuracy.
Moving the printer to another location
CAUTION—POTENTIAL INJURY: If the printer weight is greater than 20 kg (44 lb), then it may require
two or more people to lift it safely.
CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, use only the power cord
provided with this product or the manufacturer's authorized replacement.
CAUTION—POTENTIAL INJURY: When moving the printer, follow these guidelines to avoid personal
injury or printer damage:
• Make sure that all doors and trays are closed.
• Turn o the printer, and then unplug the power cord from the electrical outlet.
• Disconnect all cords and cables from the printer.
• If the printer has separate floor-standing optional trays or output options attached to it, then disconnect
them before moving the printer.
• If the printer has a caster base, then carefully roll it to the new location. Use caution when passing over
thresholds and breaks in flooring.
Maintain the printer 81
• If the printer does not have a caster base but is configured with optional trays or output options, then remove
the output options and lift the printer
o
the trays. Do not try to lift the printer and any options at the same
time.
• Always use the handholds on the printer to lift it.
• Any cart used to move the printer must have a surface able to support the full footprint of the printer.
• Any cart used to move the hardware options must have a surface able to support the dimensions of the
options.
• Keep the printer in an upright position.
• Avoid severe jarring movements.
• Make sure that your fingers are not under the printer when you set it down.
• Make sure that there is adequate clearance around the printer.
Note: Damage to the printer caused by improper moving is not covered by the printer warranty.
Shipping the printer
When shipping the printer, use the original packaging or contact the place where you purchased the printer.
Maintain the printer 82
Troubleshoot a problem
The printer is not responding
Action Yes No
Step 1
Check if the power cord is connected to the electrical outlet.
CAUTION—POTENTIAL INJURY: To avoid the risk of fire or
electrical shock, connect the power cord to an appropriately
rated and properly grounded electrical outlet that is near the
product and easily accessible.
Is the printer responding?
The problem is
solved.
Go to step 2.
Step 2
Check if the electrical outlet is turned o by a switch or breaker.
Is the electrical outlet turned o by a switch or breaker?
Turn on the switch or
reset the breaker.
Go to step 3.
Step 3
Check if the printer is on.
Is the printer on?
Go to step 4. Turn on the printer.
Step 4
Check if the printer is in Sleep or Hibernate mode.
Is the printer in Sleep or Hibernate mode?
Press the power
button to wake the
printer.
Go to step 5.
Step 5
Check if the cables connecting the printer and the computer are
inserted to the correct ports.
Are the cables inserted to the correct ports?
Go to step 6. Insert the cables to
the correct ports.
Step 6
Turn o the printer, install the hardware options, and then turn on
the printer.
For more information, see the documentation that came with the
option.
Is the printer responding?
The problem is
solved.
Go to step 7.
Step 7
Install the correct print driver.
Is the printer responding?
The problem is
solved.
Go to step 8.
Troubleshoot a problem 83
Action Yes No
Step 8
Turn o the printer, wait for about 10 seconds, and then turn on the
printer.
Is the printer responding?
The problem is
solved.
Contact customer
support.
Network connection problems
Cannot open Embedded Web Server
Action Yes No
Step 1
Check if the printer is on.
Is the printer on?
Go to step 2. Turn on the printer.
Step 2
Make sure that the printer IP address is correct.
Notes:
• View the IP address on the home screen.
• An IP address appears as four sets of numbers separated by
periods, such as 123.123.123.123.
Is the printer IP address correct?
Go to step 3. Type the correct
printer IP address in
the address field.
Step 3
Check if you are using a supported browser:
• Internet Explorer version 11 or later
• Microsoft Edge
• Safari version 6 or later
• Google Chrome
TM
version 32 or later
• Mozilla Firefox version 24 or later
Is your browser supported?
Go to step 4. Install a supported
browser.
Step 4
Check if the network connection is working.
Is the network connection working?
Go to step 5. Contact your
administrator.
Troubleshoot a problem 84
Action Yes No
Step 5
Make sure that the cable connections to the printer and print server
are secure. For more information, see the documentation that
came with the printer.
Are the cable connections secure?
Go to step 6. Secure the cable
connections.
Step 6
Check if the web proxy servers are disabled.
Are the web proxy servers disabled?
Go to step 7. Contact your
administrator.
Step 7
Access the Embedded Web Server.
Did the Embedded Web Server open?
The problem is
solved.
Contact
customer
support.
Issues with supplies
Replace cartridge, printer region mismatch
Install the correct print cartridge.
Non‑Printer Manufacturer supply
The printer has detected an unrecognized supply or part installed in the printer.
Your printer is designed to function best with genuine supplies and parts made by the printer manufacturer.
Use of third-party supplies or parts may aect the performance, reliability, or life of the printer and its imaging
components.
All life indicators are designed to function with supplies and parts from the printer manufacturer and may
deliver unpredictable results if third-party supplies or parts are used. Imaging component usage beyond
the intended life may damage your printer or associated components.
Warning—Potential Damage: Use of third-party supplies or parts can
aect
warranty coverage.
Damage caused by the use of third-party supplies or parts may not be covered by the warranty.
To accept any and all of these risks and to proceed with the use of non-genuine supplies or parts in your
printer, do either of the following:
For touch‑screen printer models, press
twice, and then press twice.
For non‑touch‑screen printer models, press and hold X and
simultaneously for 15 seconds.
If you do not want to accept these risks, then remove the third-party supply or part from your printer and
install a genuine supply or part from the printer manufacturer.
Troubleshoot a problem 85
Clearing jams
Avoiding jams
Load paper properly
• Make sure that the paper lies flat in the tray.
Correct loading of paper Incorrect loading of paper
• Do not load or remove a tray while the printer is printing.
• Do not load too much paper. Make sure that the stack height is below the maximum paper
fill
indicator.
• Do not slide paper into the tray. Load paper as shown in the illustration.
• Make sure that the paper guides are positioned correctly and are not pressing tightly against the paper or
envelopes.
• Push the tray
firmly
into the printer after loading paper.
Use recommended paper
• Use only recommended paper or specialty media.
• Do not load paper that is wrinkled, creased, damp, bent, or curled.
Troubleshoot a problem 86
• Flex, fan, and align the paper edges before loading.
• Do not use paper that has been cut or trimmed by hand.
• Do not mix paper sizes, weights, or types in the same tray.
• Make sure that the paper size and type are set correctly on the computer or printer control panel.
• Store paper according to manufacturer recommendations.
Identifying jam locations
Notes:
• When Jam Assist is set to On, the printer might attempt to flush blank pages or pages with partial prints
after a jammed page has been cleared. Check your printed output for blank pages.
• When Jam Recovery is set to On or Auto, the printer reprints jammed pages.
Troubleshoot a problem 87
Jam locations
1 Standard bin
2 Manual feeder
3 Trays
4 Door B
5 Door E
Paper jam in the standard tray
1 Open door B.
CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a
hot component, allow the surface to cool before touching it.
2 Remove the jammed paper.
Note: Make sure that all paper fragments are removed.
3 Close the door.
Troubleshoot a problem 88
4 Remove the tray and the manual feeder.
5 Remove the jammed paper.
Note: Make sure that all paper fragments are removed.
6 Insert the manual feeder and the tray.
Paper jam in the optional tray
1 Open door B.
CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a
hot component, allow the surface to cool before touching it.
Troubleshoot a problem 89
2 Remove the jammed paper.
Note: Make sure that all paper fragments are removed.
3 Close the door.
4 Open door E.
5 Remove the jammed paper.
Note: Make sure that all paper fragments are removed.
Troubleshoot a problem 90
6 Close the door.
7 Remove the optional tray.
8 Remove the jammed paper.
Note: Make sure that all paper fragments are removed.
9 Insert the tray.
Paper jam in the standard bin
Remove the jammed paper.
Note: Make sure that all paper fragments are removed.
Troubleshoot a problem 91
Paper jam in the manual feeder
1 Remove the tray and the manual feeder.
2 Remove the jammed paper.
Note: Make sure that all paper fragments are removed.
Troubleshoot a problem 92
3 Insert the manual feeder and the tray.
Paper jam in door B
1 Open door B.
CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a
hot component, allow the surface to cool before touching it.
2 Remove the jammed paper from any of the following areas:
Note: Make sure that all paper fragments are removed.
Troubleshoot a problem 93
• Fuser area
Troubleshoot a problem 94
• Below the fuser area
• Duplex unit
3 Close the door.
Troubleshoot a problem 95
Paper feed problems
Envelope seals when printing
Action Yes No
Step 1
a Use an envelope that has been stored in a dry environment.
Note: Printing on envelopes with high moisture content can
seal the flaps.
b Send the print job.
Does the envelope seal when printing?
Go to step 2. The problem is
solved.
Step 2
a Make sure that paper type is set to Envelope.
From the control panel, navigate to:
Settings > Paper > Tray Configuration > Paper Size/Type
For non‑touch‑screen printer models, press
to navigate
through the settings.
b Send the print job.
Does the envelope seal when printing?
Contact
customer
support.
The problem is
solved.
Collated printing does not work
Action Yes No
Step 1
a From the control panel, navigate to:
Settings > Print > Layout > Collate
For non‑touch‑screen printer models, press
to navigate
through the settings.
b Select On [1,2,1,2,1,2].
c Print the document.
Is the document collated correctly?
The problem is
solved.
Go to step 2.
Step 2
a From the document that you are trying to print, open the Print
dialog, and then select Collate.
b Print the document.
Is the document collated correctly?
The problem is
solved.
Go to step 3.
Troubleshoot a problem 96
Action Yes No
Step 3
a Reduce the number of pages to print.
b Print the document.
Are the pages collated correctly?
The problem is
solved.
Contact
customer
support.
Tray linking does not work
Action Yes No
Step 1
a Check if the trays contain the same paper size and paper type.
b Check if the paper guides are positioned correctly.
c Print the document.
Do the trays link correctly?
The problem is
solved.
Go to step 2.
Step 2
a From the control panel, navigate to:
Settings > Paper > Tray Configuration > Paper Size/Type
For non-touch-screen printer models, press
to navigate
through the settings.
b Set the paper size and paper type to match the paper loaded
in the linked trays.
c Print the document.
Do the trays link correctly?
The problem is
solved.
Go to step 3.
Step 3
a Make sure that Tray Linking is set to Automatic. For more
information, see
“Linking trays” on page 23.
b Print the document.
Do the trays link correctly?
The problem is
solved.
Contact customer
support.
Troubleshoot a problem 97
Paper frequently jams
Action Yes No
Step 1
a Remove the tray.
b Check if paper is loaded correctly.
Notes:
• Make sure that the paper guides are positioned correctly.
• Make sure that the stack height is below the maximum
paper
fill
indicator.
• Make sure to print on recommended paper size and type.
c Insert the tray.
d Print the document.
Do paper jams occur frequently?
Go to step 2. The problem is
solved.
Step 2
a From the control panel, navigate to:
Settings > Paper > Tray Configuration > Paper Size/Type
For non‑touch‑screen printer models, press
to navigate
through the settings.
b Set the correct paper size and type.
c Print the document.
Do paper jams occur frequently?
Go to step 3. The problem is
solved.
Step 3
a Load paper from a fresh package.
Note: Paper absorbs moisture due to high humidity. Store
paper in its original wrapper until you are ready to use it.
b Print the document.
Do paper jams occur frequently?
Contact
customer
support.
The problem is
solved.
Troubleshoot a problem 98
Jammed pages are not reprinted
Action Yes No
a From the control panel, navigate to:
Settings > Device > Notifications > Jam Content Recovery
For non‑touch‑screen printer models, press
to navigate
through the settings.
b In the Jam Recovery menu, select On or Auto.
c Print the document.
Are the jammed pages reprinted?
The problem is
solved.
Contact
customer
support.
Printing problems
Print jobs do not print
Action Yes No
Step 1
a From the document you are trying to print, open the Print
dialog, and then check if you have selected the correct printer.
b Print the document.
Is the document printed?
The problem is
solved.
Go to step 2.
Step 2
a Check if the printer is on.
b Resolve any error messages that appear on the display.
c Print the document.
Is the document printed?
The problem is
solved.
Go to step 3.
Step 3
a Check if the ports are working and if the cables are securely
connected to the computer and the printer.
For more information, see the setup documentation that came
with the printer.
b Print the document.
Is the document printed?
The problem is
solved.
Go to step 4.
Step 4
a Turn o the printer, wait for about 10 seconds, and then turn on
the printer.
b Print the document.
Is the document printed?
The problem is
solved.
Go to step 5.
Troubleshoot a problem 99
Action Yes No
Step 5
a Remove, and then reinstall the print driver.
b Print the document.
Is the document printed?
The problem is
solved.
Contact
customer
support.
Confidential and other held documents do not print
Action Yes No
Step 1
a From the control panel, check if the documents appear in the
Held Jobs list.
Note: If the documents are not listed, then print the
documents using the Print and Hold options.
b Print the documents.
Are the documents printed?
The problem is
solved.
Go to step 2.
Step 2
The print job may contain a formatting error or invalid data. Delete
the print job, and then send it again.
Are the documents printed?
The problem is
solved.
Go to step 3.
Step 3
If you are printing from the Internet, then the printer may be reading
the multiple job titles as duplicates.
For Windows users
a Open the Printing Preferences dialog.
b From the Print and Hold tab, click Use Print and Hold, and then
click Keep duplicate documents.
c Enter a PIN, and then save the changes.
d Send the print job.
For Macintosh users
a Save and name each job dierently.
b Send the job individually.
Are the documents printed?
The problem is
solved.
Go to step 4.
Step 4
a Delete some held jobs to free up printer memory.
b Print the documents.
Are the documents printed?
The problem is
solved.
Contact
customer
support.
Troubleshoot a problem 100
Job prints from the wrong tray or on the wrong paper
Action Yes No
Step 1
a Check if you are printing on the correct paper.
b Print the document.
Is the document printed on the correct paper?
Go to step 2. Load the correct
paper size and paper
type.
Step 2
a Depending on your operating system, specify the paper size
and paper type from the Printing Preferences or Print dialog.
Note: You can also change the settings on the printer control
panel. Navigate to:
Settings > Paper > Tray
Configuration
> Paper Size/Type
For non‑touch‑screen printer models, press
to navigate
through the settings.
b Make sure that the settings match the paper loaded.
c Print the document.
Is the document printed on the correct paper?
The problem is
solved.
Go to step 3.
Step 3
a Check if the trays are linked.
For more information, see
“Linking trays” on page 23.
b Print the document.
Is the document printed from the correct tray?
The problem is
solved.
Contact customer
support.
Troubleshoot a problem 101
Slow printing
Action Yes No
Step 1
Make sure that the printer cable is securely connected to the
printer and to the computer, print server, option, or other network
device.
Is the printer printing slow?
Go to step 2. The problem is
solved.
Step 2
a Make sure that the printer is not in Quiet Mode.
• From the control panel, navigate to:
Settings > Device > Maintenance > Config Menu > Device
Operations > Quiet Mode
For non‑touch‑screen printer models, press to navigate
through the settings.
b Print the document.
Is the printer printing slow?
Go to step 3. The problem is
solved.
Step 3
a Depending on your operating system, specify the print
resolution from the Printing Preferences or Print dialog.
b Set the resolution to 4800 CQ.
c Print the document.
Is the printer printing slow?
Go to step 4. The problem is
solved.
Step 4
a Depending on your operating system, specify the paper type
from the Printing Preferences or Print dialog.
Notes:
• Make sure that the setting matches the paper loaded.
• You can also change the setting on the printer control
panel. Navigate to Settings > Paper > Tray Configuration
> Paper Size/Type. For non‑touch‑screen printer models,
press
to navigate through the settings.
• Heavier paper prints more slowly.
• Paper narrower than letter, A4, and legal may print more
slowly.
b Print the document.
Is the printer printing slow?
Go to step 5. The problem is
solved.
Troubleshoot a problem 102
Action Yes No
Step 5
a Make sure that the printer settings for texture and weight match
the paper being loaded.
From the control panel, navigate to:
Settings > Paper > Media Configuration > Media Types
For non‑touch‑screen printer models, press
to navigate
through the settings.
Note: Rough paper textures and heavy paper weights may
print more slowly.
b Print the document.
Is the printer printing slow?
Go to step 6. The problem is
solved.
Step 6
Remove held jobs.
Is the printer printing slow?
Go to step 7. The problem is
solved.
Step 7
a Make sure that the printer is not overheating.
Notes:
• Allow the printer to cool down after a long print job.
• Observe the recommended ambient temperature for the
printer. For more information, see
“Selecting a location
for the printer” on page 15.
b Print the document.
Is the printer printing slow?
Contact
customer
support.
The problem is
solved.
Troubleshoot a problem 103
Print quality problems
Print quality is poor
Find the image that resembles the print quality problem you are having, and then click the link below it to read
problem-solving steps.
“Blank or white pages” on
page 105
“Dark print” on page 106
“Ghost images” on
page 108
“Gray or colored
background” on page 109
“Incorrect margins” on
page 110
“Light print” on page 111
“Missing colors” on
page 113
“Mottled print and dots” on
page 114
“Paper curl” on page 116 “Print crooked or skewed”
on page 118
“Solid color or black images”
on page 118
“Text or images cut o” on
page 119
Troubleshoot a problem 104
“Toner easily rubs o” on
page 120
“Uneven print density” on
page 121
“Horizontal dark lines” on
page 122
“Vertical dark lines” on
page 124
“Horizontal white lines” on
page 125
“Vertical white lines” on
page 126
“Repeating defects” on
page 128
Blank or white pages
Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to
Settings > Troubleshooting > Print Quality Test Pages. For non-touch-screen printer models, press
to
navigate through the settings.
Troubleshoot a problem 105
Action Yes No
a Open the front door, and then
firmly
push it down.
b Pull out the print cartridge tray.
c Remove, and then insert the print cartridges.
d Insert the print cartridge tray, and then close the door.
e Print the document.
Is the printer printing blank or white pages?
Contact
customer
support.
The problem is
solved.
Dark print
Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to
Settings > Troubleshooting > Print Quality Test Pages. For non-touch-screen printer models, press
to
navigate through the settings.
Action Yes No
Step 1
a Perform Color Adjust.
From the control panel, navigate to:
Settings > Print > Quality > Advanced Imaging > Color Adjust
b Print the document.
Is the print too dark?
Go to step 2. The problem is
solved.
Troubleshoot a problem 106
Action Yes No
Step 2
a Depending on your operating system, reduce toner darkness
from the Printing Preferences or Print dialog.
Note: You can also change the setting on the printer control
panel. Navigate to:
Settings > Print > Quality > Toner Darkness
b Print the document.
Is the print too dark?
Go to step 3. The problem is
solved.
Step 3
a Depending on your operating system, specify the paper type
from the Printing Preferences or Print dialog.
Notes:
• Make sure that the setting matches the paper loaded.
• You can also change the setting on the printer control
panel. Navigate to:
Settings > Paper > Tray Configuration > Paper Size/Type
b Print the document.
Is the print too dark?
Go to step 4. The problem is
solved.
Step 4
Check if the paper has texture or rough finishes.
Are you printing on textured or rough paper?
Go to step 5. Go to step 6.
Step 5
a Replace textured or rough paper with plain paper.
b Print the document.
Is the print too dark?
Go to step 6. The problem is
solved.
Step 6
a Load paper from a fresh package.
Note: Paper absorbs moisture due to high humidity. Store
paper in its original wrapper until you are ready to use it.
b Print the document.
Is the print too dark?
Contact
customer
support.
The problem is
solved.
Troubleshoot a problem 107
Ghost images
Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to
Settings > Troubleshooting > Print Quality Test Pages. For non-touch-screen printer models, press
to
navigate through the settings.
Action Yes No
Step 1
a Load the tray with the correct paper type.
b Print the document.
Do ghost images appear on prints?
Go to step 2. The problem is
solved.
Step 2
a Depending on your operating system, specify the paper type
from the Printing Preferences or Print dialog.
Notes:
• Make sure that the setting matches the paper loaded.
• You can also change the setting on the printer control
panel. Navigate to Settings > Paper > Tray Configuration
> Paper Size/Type.
b Print the document.
Do ghost images appear on prints?
Go to step 3. The problem is
solved.
Step 3
a Perform Color Adjust.
From the control panel, navigate to:
Settings > Print > Quality > Advanced Imaging > Color Adjust.
b Print the document.
Do ghost images appear on prints?
Go to step 4. The problem is
solved.
Troubleshoot a problem 108
Action Yes No
Step 4
a Open the front door, and then firmly push it down.
b Pull out the print cartridge tray.
c Remove, and then insert the print cartridges.
d Insert the print cartridge tray, and then close the door.
e Print the document.
Do ghost images appear on prints?
Contact
customer
support.
The problem is
solved.
Gray or colored background
Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to
Settings > Troubleshooting > Print Quality Test Pages. For non-touch-screen printer models, press
to
navigate through the settings.
Action Yes No
Step 1
a Perform Color Adjust.
From the control panel, navigate to:
Settings > Print > Quality > Advanced Imaging > Color Adjust.
b Print the document.
Does gray or colored background appear on prints?
Go to step 2. The problem is
solved.
Troubleshoot a problem 109
Action Yes No
Step 2
a Open the front door, and then firmly push it down.
b Pull out the print cartridge tray.
c Remove, and then insert the print cartridges.
d Insert the print cartridge tray, and then close the door.
e Print the document.
Does gray or colored background appear on prints?
Contact
customer
support.
The problem is
solved.
Incorrect margins
Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to
Settings > Troubleshooting > Print Quality Test Pages. For non-touch-screen printer models, press
to
navigate through the settings.
Action Yes No
Step 1
a Adjust the paper guides to the correct position for the paper
loaded.
b Print the document.
Are the margins correct?
The problem is
solved.
Go to step 2.
Troubleshoot a problem 110
Action Yes No
Step 2
a Depending on your operating system, specify the paper size
from the Printing Preferences or Print dialog.
Notes:
• Make sure that the setting matches the paper loaded.
• You can also change the setting from the printer control
panel. Navigate to Settings > Paper > Tray Configuration
> Paper Size/Type.
b Print the document.
Are the margins correct?
The problem is
solved.
Contact
customer
support.
Light print
Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to
Settings > Troubleshooting > Print Quality Test Pages. For non-touch-screen printer models, press
to
navigate through the settings.
Action Yes No
Step 1
a Perform Color Adjust.
From the control panel, navigate to:
Settings > Print > Quality > Advanced Imaging > Color Adjust.
b Print the document.
Is the print light?
Go to step 2. The problem is
solved.
Step 2
a Depending on your operating system, increase toner darkness
from the Printing Preferences or Print dialog.
Note: You can also change the setting on the printer control
panel. Navigate to Settings > Print > Quality > Toner
Darkness.
b Print the document.
Is the print light?
Go to step 3. The problem is
solved.
Troubleshoot a problem 111
Action Yes No
Step 3
a Depending on your operating system, specify the paper type
from the Printing Preferences or Print dialog.
Notes:
• Make sure that the setting matches the paper loaded.
• You can also change the setting on the printer control
panel. Navigate to Settings > Paper > Tray Configuration
> Paper Size/Type.
b Print the document.
Is the print light?
Go to step 4. The problem is
solved.
Step 4
Check if paper has texture or rough finishes.
Are you printing on textured or rough paper?
Go to step 5. Go to step 7.
Step 5
a Replace textured or rough paper with plain paper.
b Print the document.
Is the print light?
Go to step 7. The problem is
solved.
Step 6
a Load paper from a fresh package.
Note: Paper absorbs moisture due to high humidity. Store
paper in its original wrapper until you are ready to use it.
b Print the document.
Is the print light?
Go to step 7. The problem is
solved.
Troubleshoot a problem 112
Action Yes No
Step 7
a Open the front door, and then firmly push it down.
b Pull out the print cartridge tray.
c Remove, and then insert the print cartridges.
d Insert the print cartridge tray, and then close the door.
e Print the document.
Is the print light?
Contact
customer
support.
The problem is
solved.
Missing colors
Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to
Settings > Troubleshooting > Print Quality Test Pages. For non-touch-screen printer models, press
to
navigate through the settings.
Troubleshoot a problem 113
Action Yes No
a Open the front door, and then
firmly
push it down.
b Pull out the print cartridge tray.
c Remove, and then insert the print cartridge of the missing color.
d Insert the print cartridge tray, and then close the door.
e Print the document.
Are some colors missing on prints?
Contact
customer
support.
The problem is
solved.
Mottled print and dots
Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to
Settings > Troubleshooting > Print Quality Test Pages. For non-touch-screen printer models, press
to
navigate through the settings.
Troubleshoot a problem 114
Action Yes No
Step 1
Check the printer for leaked toner contamination.
Is the printer free of leaked toner?
Go to step 2. Contact
customer
support.
Step 2
a From the control panel, navigate to:
Settings > Paper > Tray Configuration > Paper Size/Type
b Check if the paper size and paper type settings match the
paper loaded.
Note: Make sure that paper does not have texture or rough
finishes.
Do the settings match?
Go to step 4. Go to step 3.
Step 3
a Depending on your operating system, specify the paper size
and paper type from the Printing Preferences or Print dialog.
Note: Make sure that the settings match the paper loaded.
b Print the document.
Is the print mottled?
Go to step 4. The problem is
solved.
Step 4
a Load paper from a fresh package.
Note: Paper absorbs moisture due to high humidity. Store
paper in its original wrapper until you are ready to use it.
b Print the document.
Is the print mottled?
Go to step 5. The problem is
solved.
Troubleshoot a problem 115
Action Yes No
Step 5
a Open the front door, and then firmly push it down.
b Pull out the print cartridge tray.
c Remove, and then insert the print cartridges.
d Insert the print cartridge tray, and then close the door.
e Print the document.
Is the print mottled?
Contact
customer
support.
The problem is
solved.
Paper curl
Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to
Settings > Troubleshooting > Print Quality Test Pages. For non‑touch‑screen printer models, press
to
navigate through the settings.
Action Yes No
Step 1
a Check if the paper loaded is supported.
Note: If paper is not supported, then load a supported paper.
b Print the document.
Is the paper curled?
Go to step 2. The problem is
solved.
Troubleshoot a problem 116
Action Yes No
Step 2
a Check if the printer is using a genuine and supported toner
cartridge.
Note: If the cartridge is not supported, then install a
supported one.
b Print the document.
Is the paper curled?
Go to step 3. The problem is
solved.
Step 3
a Adjust the guides in the tray to the correct position for the paper
loaded.
b Print the document.
Is the paper curled?
Go to step 4. The problem is
solved.
Step 4
a Depending on your operating system, specify the paper size
and paper type from the Printing Preferences or Print dialog.
Notes:
• Make sure that the settings match the paper loaded.
• You can also change the setting on the printer control
panel. Navigate to Settings > Paper > Tray Configuration
> Paper Size/Type.
b Print the document.
Is the paper curled?
Go to step 5. The problem is
solved.
Step 5
a Remove paper, flip it over, and then reload paper.
b Print the document.
Is the paper curled?
Go to step 6. The problem is
solved.
Step 6
a Load paper from a fresh package.
Note: Paper absorbs moisture due to high humidity. Store
paper in its original wrapper until you are ready to use it.
b Print the document.
Is the paper curled?
Contact
customer
support.
The problem is
solved.
Troubleshoot a problem 117
Print crooked or skewed
Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to
Settings > Troubleshooting > Print Quality Test Pages. For non-touch-screen printer models, press
to
navigate through the settings.
Action Yes No
Step 1
a Adjust the paper guides in the tray to the correct position for
the paper loaded.
b Print the document.
Is the print crooked or skewed?
Go to step 2. The problem is
solved.
Step 2
a Load paper from a fresh package.
Note: Paper absorbs moisture due to high humidity. Store
paper in its original wrapper until you are ready to use it.
b Print the document.
Is the print crooked or skewed?
Go to step 3. The problem is
solved.
Step 3
a Check if the paper loaded is supported.
Note: If paper is not supported, then load a supported paper.
b Print the document.
Is the print crooked or skewed?
Contact
customer
support.
The problem is
solved.
Solid color or black images
Troubleshoot a problem 118
Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to
Settings > Troubleshooting > Print Quality Test Pages. For non-touch-screen printer models, press
to
navigate through the settings.
Action Yes No
a Open the front door, and then firmly push it down.
b Pull out the print cartridge tray.
c Remove, and then insert the print cartridges.
d Insert the print cartridge tray, and then close the door.
e Print the document.
Is the printer printing solid color or black images?
Contact
customer
support.
The problem is
solved.
Text or images cut o
Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to
Settings > Troubleshooting > Print Quality Test Pages. For non-touch-screen printer models, press
to
navigate through the settings.
Action Yes No
Step 1
a Adjust the paper guides in the tray to the correct position for
the paper loaded.
b Print the document.
Are text or images cut o?
Go to step 2. The problem is
solved.
Troubleshoot a problem 119
Action Yes No
Step 2
a Depending on your operating system, specify the paper size
from the Printing Preferences or Print dialog.
Notes:
• Make sure that the setting matches the paper loaded.
• You can also change the setting on the printer control
panel. Navigate to Settings > Paper > Tray Configuration
> Paper Size/Type.
b Print the document.
Are text or images cut o?
Go to step 3. The problem is
solved.
Step 3
a Open the front door, and then firmly push it down.
b Pull out the print cartridge tray.
c Remove, and then insert the print cartridges.
d Insert the print cartridge tray, and then close the door.
e Print the document.
Are text or images cut o?
Contact
customer
support.
The problem is
solved.
Toner easily rubs o
Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to
Settings > Troubleshooting > Print Quality Test Pages. For non-touch-screen printer models, press
to
navigate through the settings.
Troubleshoot a problem 120
Action Yes No
Step 1
a Depending on your operating system, specify the paper type
from the Printing Preferences or Print dialog.
Notes:
• Make sure that the setting matches the paper loaded.
• You can also change the setting on the printer control
panel. Navigate to:
Settings > Paper > Tray Configuration > Paper Size/Type
b Print the document.
Does toner easily rub o?
Go to step 2. The problem is
solved.
Step 2
a Check if the paper weight is supported.
Note: If paper weight is not supported, then load a supported
one.
b Print the document.
Does toner easily rub o?
Go to step 3. The problem is
solved.
Step 3
a Load paper from a fresh package.
Note: Paper absorbs moisture due to high humidity. Store
paper in its original wrapper until you are ready to use it.
b Print the document.
Does toner easily rub
o?
Contact
customer
support.
The problem is
solved.
Uneven print density
Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to
Settings > Troubleshooting > Print Quality Test Pages. For non-touch-screen printer models, press
to
navigate through the settings.
Troubleshoot a problem 121
Action Yes No
a Open the front door, and then
firmly
push it down.
b Pull out the print cartridge tray.
c Remove, and then insert the print cartridges.
d Insert the print cartridge tray, and then close the door.
e Print the document.
Is the print density uneven?
Contact
customer
support.
The problem is
solved.
Horizontal dark lines
Notes:
• Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to
Settings > Troubleshooting > Print Quality Test Pages. For non-touch-screen printer models, press
to navigate through the settings.
• If horizontal dark lines keep appearing on the prints, then see the “Repeating defects” topic.
Troubleshoot a problem 122
Action Yes No
Step 1
a Depending on your operating system, specify the paper type
from the Printing Preferences or Print dialog.
Notes:
• Make sure that the setting matches the paper loaded.
• You can also change the setting on the printer control
panel. Navigate to Settings > Paper > Tray Configuration
> Paper Size/Type.
b Print the document.
Do dark lines appear on prints?
Go to step 2. The problem is
solved.
Step 2
a Load paper from a fresh package.
Note: Paper absorbs moisture due to high humidity. Store
paper in its original wrapper until you use it.
b Print the document.
Do dark lines appear on prints?
Go to step 3. The problem is
solved.
Step 3
a Open the front door, and then firmly push it down.
b Pull out the print cartridge tray.
c Remove, and then insert the print cartridges.
d Insert the print cartridge tray, and then close the door.
e Print the document.
Do dark lines appear on prints?
Contact
customer
support.
The problem is
solved.
Troubleshoot a problem 123
Vertical dark lines
Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to
Settings > Troubleshooting > Print Quality Test Pages. For non-touch-screen printer models, press
to
navigate through the settings.
Action Yes No
Step 1
a Depending on your operating system, specify the paper type
from the Printing Preferences or Print dialog.
Notes:
• Make sure that the setting matches the paper loaded.
• You can also change the setting on the printer control
panel. Navigate to Settings > Paper > Tray Configuration
> Paper Size/Type.
b Print the document.
Do vertical dark lines appear on prints?
Go to step 2. The problem is
solved.
Step 2
a Load paper from a fresh package.
Note: Paper absorbs moisture due to high humidity. Store
paper in its original wrapper until you use it.
b Print the document.
Do vertical dark lines appear on prints?
Go to step 3. The problem is
solved.
Troubleshoot a problem 124
Action Yes No
Step 3
a Open the front door, and then firmly push it down.
b Pull out the print cartridge tray.
c Remove, and then insert the print cartridges.
d Insert the print cartridge tray, and then close the door.
e Print the document.
Do vertical dark lines appear on prints?
Contact
customer
support.
The problem is
solved.
Horizontal white lines
Notes:
• Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to
Settings > Troubleshooting > Print Quality Test Pages. For non-touch-screen printer models, press
to navigate through the settings.
• If horizontal white lines keep appearing on your prints, then see the “Repeating defects” topic.
Troubleshoot a problem 125
Action Yes No
Step 1
a Depending on your operating system, specify the paper type
from the Printing Preferences or Print dialog.
Notes:
• Make sure that the setting matches the paper loaded.
• You can also change the setting on the printer control
panel. Navigate to Settings > Paper > Tray Configuration
> Paper Size/Type.
b Print the document.
Do horizontal white lines appear on prints?
Go to step 2. The problem is
solved.
Step 2
a Open the front door, and then firmly push it down.
b Pull out the print cartridge tray.
c Remove, and then insert the print cartridges.
d Insert the print cartridge tray, and then close the door.
e Print the document.
Do horizontal white lines appear on prints?
Contact
customer
support.
The problem is
solved.
Vertical white lines
Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to
Settings > Troubleshooting > Print Quality Test Pages. For non-touch-screen printer models, press
to
navigate through the settings.
Troubleshoot a problem 126
Action Yes No
Step 1
a Depending on your operating system, specify the paper type
from the Printing Preferences or Print dialog.
Notes:
• Make sure that the setting matches the paper loaded.
• You can also change the setting on the printer control
panel. Navigate to Settings > Paper > Tray Configuration
> Paper Size/Type.
b Print the document.
Do vertical white lines appear on prints?
Go to step 2. The problem is
solved.
Step 2
Check if you are using the recommended paper type.
a Load the paper source with the recommended paper type.
b Print the document.
Do vertical white lines appear on prints?
Go to step 3. The problem is
solved.
Step 3
a Open the front door, and then firmly push it down.
b Pull out the print cartridge tray.
c Remove, and then insert the print cartridges.
d Insert the print cartridge tray, and then close the door.
e Print the document.
Do vertical white lines appear on prints?
Contact
customer
support.
The problem is
solved.
Troubleshoot a problem 127
Repeating defects
Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to
Settings > Troubleshooting > Print Quality Test Pages. For non-touch-screen printer models, press
to
navigate through the settings.
Action Yes No
a Using the Print Quality Test Pages, measure the distance
between the repeating defects on the aected color page.
b Check if the repeating defects match any of the following
measurements:
Print cartridges
• 25.70 mm (1.01 in.)
• 35.30 mm (1.39 in.)
• 75.6 mm (2.98 in.)
• 26.7 mm (1.05 in.)
Fuser
• 56.5 mm (2.22 in.)
Transfer module
• 25.10 mm (0.99 in.)
• 59.70 mm (2.35 in.)
• 28.30 mm (1.11 in.)
• 65 mm (2.56 in.)
• 44 mm (1.73 in.)
Do the repeating defects match any of the measurements?
Take note of the
distance, and then
contact
customer
support.
Take note of the
distance, and then
contact
customer
support.
Color quality problems
Modifying the colors in printed output
For non-touch-screen printer models, press
to navigate through the settings.
1 From the control panel, navigate to:
Settings > Print > Quality > Advanced Imaging > Color Correction
2 From the Color Correction menu, select Manual > Color Correction Content.
Troubleshoot a problem 128
3 Choose the appropriate color conversion setting.
Object type Color conversion tables
RGB Image
RGB Text
RGB Graphics
• Vivid—Produces brighter, more saturated colors and may be
applied to all incoming color formats.
• sRGB Display—Produces an output that approximates the colors
displayed on a computer monitor. Black toner usage is optimized
for printing photographs.
• Display‑True Black—Produces an output that approximates the
colors displayed on a computer monitor. This setting uses only
black toner to create all levels of neutral gray.
• sRGB Vivid—Provides an increased color saturation for the sRGB
Display color correction. Black toner usage is optimized for
printing business graphics.
• O
CMYK Image
CMYK Text
CMYK Graphics
• US CMYK—Applies color correction to approximate the
Specifications
for Web
Oset
Publishing (SWOP) color output.
• Euro CMYK—Applies color correction to approximate Euroscale
color output.
• Vivid CMYK—Increases the color saturation of the US CMYK color
correction setting.
• O
FAQ about color printing
What is RGB color?
RGB color is a method of describing colors by indicating the amount of red, green, or blue used to produce
a certain color. Red, green, and blue light can be added in various amounts to produce a large range of colors
observed in nature. Computer screens, scanners, and digital cameras use this method to display colors.
What is CMYK color?
CMYK color is a method of describing colors by indicating the amount of cyan, magenta, yellow, and black
used to reproduce a particular color. Cyan, magenta, yellow, and black inks or toners can be printed in various
amounts to produce a large range of colors observed in nature. Printing presses, inkjet printers, and color
laser printers create colors in this manner.
How is color specified in a document to be printed?
Software programs are used to specify and modify the document color using RGB or CMYK color
combinations. For more information, see the software program Help topics.
How does the printer know what color to print?
When printing a document, information describing the type and color of each object is sent to the printer and
is passed through color conversion tables. Color is translated into the appropriate amounts of cyan, magenta,
yellow, and black toner used to produce the color you want. The object information determines the application
of color conversion tables. For example, it is possible to apply one type of color conversion table to text while
applying a dierent color conversion table to photographic images.
Troubleshoot a problem 129
What is manual color correction?
When manual color correction is enabled, the printer employs user‑selected color conversion tables to
process objects. Manual color correction settings are specific to the type of object being printed (text,
graphics, or images). It is also specific to how the color of the object is specified in the software program
(RGB or CMYK combinations). To apply a dierent color conversion table manually, see
“Modifying the colors
in printed output” on page 128.
If the software program does not specify colors with RGB or CMYK combinations, then manual color correction
is not useful. It is also not eective if the software program or the computer operating system controls the
adjustment of colors. In most situations, setting the Color Correction to Auto generates preferred colors for
the documents.
How can I match a particular color (such as a corporate logo)?
From the printer Quality menu, nine types of Color Samples sets are available. These sets are also available
from the Color Samples page of the Embedded Web Server. Selecting any sample set generates
multiple‑page prints consisting of hundreds of colored boxes. Each box contains a CMYK or RGB combination,
depending on the table selected. The observed color of each box is obtained by passing the CMYK or RGB
combination labeled on the box through the selected color conversion table.
By examining Color Samples sets, you can identify the box with color closest to the color being matched.
The color combination labeled on the box can then be used for modifying the color of the object in a software
program. For more information, see the software program Help topics. Manual color correction may be
necessary to use the selected color conversion table for the particular object.
Selecting which Color Samples set to use for a particular color‑matching problem depends on:
• The Color Correction setting being used (Auto, O, or Manual)
• The type of object being printed (text, graphics, or images)
• How the color of the object is specified in the software program (RGB or CMYK combinations)
If the software program does not specify colors with RGB or CMYK combinations, then the Color Samples
pages are not useful. Additionally, some software programs adjust the RGB or CMYK combinations specified
in the program through color management. In these situations, the printed color may not be an exact match
of the Color Samples pages.
The print appears tinted
Action Yes No
Step 1
Perform Color Adjust.
a From the control panel, navigate to:
Settings > Print > Quality > Advanced Imaging > Color Adjust
For non-touch-screen printer models, press
to navigate
through the settings.
b Print the document.
Does the print appear tinted?
Go to step 2. The problem is
solved.
Troubleshoot a problem 130
Action Yes No
Step 2
a From the control panel, navigate to:
Settings > Print > Quality > Advanced Imaging > Color
Balance
For non-touch-screen printer models, press
to navigate
through the settings.
b Adjust the settings.
c Print the document.
Does the print appear tinted?
Contact customer
support.
The problem is
solved.
Contacting customer support
Before contacting customer support, make sure to have the following information:
• Printer problem
• Error message
• Printer model type and serial number
Visit the place where you purchased your printer.
Troubleshoot a problem 131
Notices
Product information
Product name:
Color Laser Printers
Machine type:
1500
Model(s):
218, 638, 836, 8c6, and their equivalent models
Edition notice
February 2020
The following paragraph does not apply to any country where such provisions are inconsistent with local
law: THIS PUBLICATION IS PROVIDED “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR
IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS
FOR A PARTICULAR PURPOSE. Some states do not allow disclaimer of express or implied warranties in certain
transactions; therefore, this statement may not apply to you.
This publication could include technical inaccuracies or typographical errors. Changes are periodically made
to the information herein; these changes will be incorporated in later editions. Improvements or changes in the
products or the programs described may be made at any time.
GOVERNMENT END USERS
The Software Program and any related documentation are "Commercial Items," as that term is
defined
in 48
C.F.R. 2.101, "Computer Software" and "Commercial Computer Software Documentation," as such terms are
used in 48 C.F.R. 12.212 or 48 C.F.R. 227.7202, as applicable. Consistent with 48 C.F.R. 12.212 or 48 C.F.R.
227.7202-1 through 227.7207-4, as applicable, the Commercial Computer Software and Commercial Software
Documentation are licensed to the U.S. Government end users (a) only as Commercial Items and (b) with only
those rights as are granted to all other end users pursuant to the terms and conditions herein.
Licensing notices
All licensing notices associated with this product can be viewed from the CD:\NOTICES directory of the
installation software CD.
Noise emission levels
The following measurements were made in accordance with ISO 7779 and reported in conformance with ISO
9296.
Note: Some modes may not apply to your product.
Notices 132
1-meter average sound pressure, dBA
Printing One-sided: 52 (1500-218); 53
(1500-638, 1500-836, 1500-8c6)
Two-sided: 50 (1500-218); 52
(1500-638, 1500-836, 1500-8c6)
Ready 14
Waste from Electrical and Electronic Equipment (WEEE) directive
The WEEE logo signifies specific recycling programs and procedures for electronic products in countries of the
European Union. We encourage the recycling of our products. If you have further questions about recycling
options, contact your local sales
oce.
India E-Waste notice
This product complies with the India E-Waste (Management and Handling) Rules, 2011, which prohibit use of
lead, mercury, hexavalent chromium, polybrominated biphenyls, or polybrominated diphenyl ethers in
concentrations exceeding 0.1％ by weight and 0.01% by weight for cadmium, except for the exemption set in
Schedule II of the Rules.
Product disposal
Do not dispose of the printer or supplies in the same manner as normal household waste. Consult your local
authorities for disposal and recycling options.
Notices 133
Static sensitivity notice
This symbol identifies static-sensitive parts. Do not touch the areas near these symbols without first touching
a metal surface in an area away from the symbol.
To prevent damage from electrostatic discharge when performing maintenance tasks such as clearing paper
jams or replacing supplies, touch any exposed metal frame of the printer before accessing or touching interior
areas of the printer even if the symbol is not present.
ENERGY STAR
Any product bearing the ENERGY STAR
®
emblem on the product or on a start-up screen is
certified
to comply
with Environmental Protection Agency (EPA) ENERGY STAR requirements as of the date of manufacture.
Temperature information
Ambient operating temperature 10 to 32.2°C (50 to 90°F)
Shipping temperature -40 to 43.3°C (-40 to 110°F)
Storage temperature and relative humidity 1.1 to 32.2°C (34 to 90°F)
8 to 80% RH
Laser notice
The printer is certified in the U.S. to conform to the requirements of DHHS 21 CFR, Chapter I, Subchapter J for
Class I (1) laser products, and elsewhere is certified as a Class I laser product conforming to the requirements
of IEC 60825-1: 2014.
Class I laser products are not considered to be hazardous. The laser system and printer are designed so there
is never any human access to laser radiation above a Class I level during normal operation, user maintenance,
or prescribed service conditions. The printer has a non-serviceable printhead assembly that contains a laser
with the following specifications:
Class: IIIb (3b) AlGaAs
Nominal output power (milliwatts): 8
Notices 134
Wavelength (nanometers): 770–800
Power consumption
Product power consumption
The following table documents the power consumption characteristics of the product.
Note: Some modes may not apply to your product.
Mode Description Power consumption (Watts)
Printing The product is generating hard‑copy output from
electronic inputs.
One-sided: 385 (1500-218); 395
(1500-638, 1500-8c6); 400 (1500-836,
1500-8c6)
Two-sided: 260 (1500-218); 275
(1500-638, 1500-836, 1500-8c6)
Copy The product is generating hard‑copy output from
hard‑copy original documents.
N/A
Scan The product is scanning hard‑copy documents. N/A
Ready The product is waiting for a print job. 15.5 (1500-218); 17 (1500-638, 1500-836,
1500-8c6)
Sleep Mode The product is in a high‑level energy‑saving mode. 0.86 (1500-218); 0.84 (1500-638); 1.19
(1500-836, 1500-8c6)
Hibernate The product is in a low‑level energy‑saving mode. N/A
O The product is plugged into an electrical outlet, but the
power switch is turned o.
0.1
The power consumption levels listed in the previous table represent time-averaged measurements.
Instantaneous power draws may be substantially higher than the average.
Sleep Mode
This product is designed with an energy-saving mode called Sleep Mode. The Sleep Mode saves energy by
lowering power consumption during extended periods of inactivity. The Sleep Mode is automatically engaged
after this product is not used for a
specified
period of time, called the Sleep Mode Timeout.
Factory default Sleep Mode Timeout for this product (in minutes): 15
By using the configuration menus, the Sleep Mode Timeout can be modified between 1 minute and 120 minutes.
If the print speed is less than or equal to 30 pages per minute, then you can set the timeout only up to 60
minutes. Setting the Sleep Mode Timeout to a low value reduces energy consumption, but may increase the
response time of the product. Setting the Sleep Mode Timeout to a high value maintains a fast response, but
uses more energy.
Notices 135
Hibernate Mode
This product is designed with an ultra‑low power operating mode called Hibernate mode. When operating in
Hibernate Mode, all other systems and devices are powered down safely.
The Hibernate mode can be entered in any of the following methods:
• Using the Hibernate Timeout
• Using the Schedule Power modes
Factory default Hibernate Timeout for this product in all countries or regions 3 days
The amount of time the printer waits after a job is printed before it enters Hibernate mode can be modified
between one hour and one month.
O
mode
If this product has an o mode which still consumes a small amount of power, then to completely stop product
power consumption, disconnect the power supply cord from the electrical outlet.
Total energy usage
It is sometimes helpful to estimate the total product energy usage. Since power consumption claims are
provided in power units of Watts, the power consumption should be multiplied by the time the product spends
in each mode in order to calculate energy usage. The total product energy usage is the sum of each mode's
energy usage.
Regulatory notices for wireless products
This section contains regulatory information that applies only to wireless models.
If in doubt as to whether your model is a wireless model, go to our website.
Modular component notice
Wireless models contain one of the following modular components:
Regulatory Type/Model Number LEX-M08-001; FCC ID:IYLLEXM08001; IC:2376A-LEXM08001
Regulatory Type/Model Number LEX-M07-001; FCC ID:IYLLEXM07001; IC:2376A-LEXM07001
To determine which modular components are installed in your particular product, refer to the labeling on your
actual product.
Exposure to radio frequency radiation
The radiated output power of this device is far below the radio frequency exposure limits of the FCC and other
regulatory agencies. A minimum separation of 20 cm (8 inches) must be maintained between the antenna and
any persons for this device to satisfy the RF exposure requirements of the FCC and other regulatory agencies.
Notices 136
Industry Canada (Canada)
This device complies with Industry Canada license-exempt RSS standards. Operation is subject to the following
two conditions: (1) this device may not cause interference, and (2) this device must accept any interference,
including interference that may cause undesired operation of the device.
Industrie Canada (Canada)
Cet appareil est conforme aux normes RSS exemptes de licence d'Industrie Canada. Son fonctionnement est
soumis aux deux conditions suivantes : (1) cet appareil ne doit pas causer d'interférences et (2) il doit accepter
toutes les interférences, y compris les celles qui peuvent entraîner un fonctionnement indésirable.
Singapore IMDA statement
This product is approved for use in Singapore.
Complies with
IMDA Standards
DA102160
European Community (EC) directives conformity
This product is in conformity with the protection requirements of EC Council directive 2014/53/EU on the
approximation and harmonization of the laws of the Member States relating to radio equipment.
A declaration of conformity to the requirements of the Directives is available upon request from Lexmark
International Technology Hungária Kft., 8 Lechner Ödön fasor, Millennium Tower III, 1095 Budapest HUNGARY.
Compliance is indicated by the CE marking:
Restrictions
This radio equipment is restricted to indoor use only. Outdoor use is prohibited. This restriction applies to all
the countries listed in the table below:
Notices 137
AT BE BG CH CY CZ DE DK EE
EL ES FI FR HR HU IE IS IT
LI LT LU LV MT NL NO PL PT
RO SE SI SK TR UK
EU statement of radio transmitter operational frequency bands and maximum RF power
This radio product transmits in either the 2.4GHz (2.412–2.472 GHz in the EU) or 5GHz (5.15–5.35, 5.47–5.725
in the EU) bands. The maximum transmitter EIRP power output, including antenna gain, is ≤ 20dBm for both
bands.
Federal Communications Commission (FCC) compliance information
statement
This product has been tested and found to comply with the limits for a Class B digital device, pursuant to Part
15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful
interference, and (2) this device must accept any interference received, including interference that may cause
undesired operation.
The FCC Class B limits are designed to provide reasonable protection against harmful interference when the
equipment is operated in a residential installation. This equipment generates, uses, and can radiate radio
frequency energy and, if not installed and used in accordance with the instructions, may cause harmful
interference to radio communications. However, there is no guarantee that interference will not occur in a
particular installation. If this equipment does cause harmful interference to radio or television reception, which
can be determined by turning the equipment o and on, the user is encouraged to try to correct the interference
by one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit dierent from that to which the receiver is connected.
• Consult your point of purchase or service representative for additional suggestions.
The manufacturer is not responsible for radio or television interference caused by using other than
recommended cables or by unauthorized changes or modifications to this equipment. Unauthorized changes
or modifications could void the user's authority to operate this equipment.
Note: To assure compliance with FCC regulations on electromagnetic interference for a Class B computing
device, use a properly shielded and grounded cable such as Lexmark part number 1021231 for parallel attach
or 1021294 for USB attach. Use of a substitute cable not properly shielded and grounded may result in a
violation of FCC regulations.
Notices 138
Any questions regarding this compliance information statement should be directed to:
Director of Lexmark Technology & Services
Lexmark International, Inc.
740 West New Circle Road
Lexington, KY 40550
Telephone: (859) 232–2000
E-mail: [email protected]
Industry Canada compliance statement
This Class B digital apparatus meets all requirements of the Canadian Interference-Causing Equipment
Standard ICES-003.
Avis de conformité aux normes de l’industrie du Canada
Cet appareil numérique de classe B est conforme aux exigences de la norme canadienne relative aux
équipements pouvant causer des interférences NMB-003.
日本の VCCI 規定
製品にこのマークが
表示されている場合
、次の要件を満たしています。
この装置
は
、クラス B 情報技術装置
です
。この装置
は
、家庭環境で使用することを
目的としていますが
、この
装置がラジオやテレビジョン受信機に近接して使用されると、受信障害を引き起こすことがあります。
取扱説明書に従って正しい取り扱いをしてください。
VCCI-B
European Community (EC) directives conformity
This product is in conformity with the protection requirements of EC Council directive 2014/53/EU on the
approximation and harmonization of the laws of the Member States relating to radio equipment.
A declaration of conformity to the requirements of the Directives is available upon request from Lexmark
International Technology Hungária Kft., 8 Lechner Ödön fasor, Millennium Tower III, 1095 Budapest HUNGARY.
Compliance is indicated by the CE marking:
Notices 139
Restrictions
This radio equipment is restricted to indoor use only. Outdoor use is prohibited. This restriction applies to all
the countries listed in the table below:
AT BE BG CH CY CZ DE DK EE
EL ES FI FR HR HU IE IS IT
LI LT LU LV MT NL NO PL PT
RO SE SI SK TR UK
EU statement of radio transmitter operational frequency bands and maximum RF power
This radio product transmits in either the 2.4GHz (2.412–2.472 GHz in the EU) or 5GHz (5.15–5.35, 5.47–5.725
in the EU) bands. The maximum transmitter EIRP power output, including antenna gain, is ≤ 20dBm for both
bands.
Notices 140
Index
A
adding hardware options
print driver 24
adding internal options
print driver 24
adjusting brightness
printer display 81
adjusting toner darkness 32
AirPrint
using 30
Android device
printing from 29
attaching cables 16
avoiding paper jams 86
B
black images 118
blank or white pages 105
bookmarks
creating 17
creating folders for 18
C
canceling a print job
from the computer 32
from the printer control
panel 32
cannot open Embedded Web
Server 84
checking the printer
connectivity 26
checking the status of parts and
supplies 69
cleaning the printer 80
clearances around the printer 15
clearing jam
in door B 93
in the duplex unit 93
in the fuser area 93
in the manual feeder 92
in the optional tray 89
in the standard tray 88
collated printing does not
work 96
Color Correction
manual 128
Color Correction Content 128
colored background on
prints 109
confidential documents do not
print 100
confidential
print jobs
configuring 30
printing from a Macintosh
computer 31
printing from Windows 31
configuring supply
notifications 69
configuring
the SMTP server 27
configuring
Universal paper 19
connecting the mobile device
to the printer wireless
network 26
connecting the printer
to a wireless network 25
connecting to a wireless network
using PIN method 25
using Push Button method 25
conserving supplies 81
contacting customer support 131
control panel
using 8
creating bookmarks 17
creating folders
for bookmarks 18
customer support
contacting 131
D
deactivating the Wi‑Fi
network 26
display brightness
adjusting 81
documents, printing
from a computer 29
dots on print 114
E
emission notices 132, 136, 139
enabling Wi‑Fi Direct 26
envelope seals when printing 96
envelopes
loading 21
environmental setting
Hibernate mode 80
sleep mode 80
erasing printer memory 28
Ethernet port 16
exporting a configuration file
using the Embedded Web
Server 24
e‑mail alerts
setting up 69
e‑mail server
setting up 27
F
factory default settings
restoring 28
FAQ about color printing 129
FCC notices 136
firmware, updating 23
font sample list
printing 32
G
ghost images on prints 108
Google Cloud Print
using 29
gray background on prints 109
H
hardware options
trays 16
hardware options, adding
print driver 24
held documents do not print 100
held jobs 30
printing from a Macintosh
computer 31
printing from Windows 31
Hibernate mode
configuring
80
home screen
customizing 9
home screen icons
displaying 9
horizontal dark lines 122
horizontal white lines 125
Index 141
I
icons on the home screen
showing 9
identifying jam locations 87
images cut o on print 119
importing a configuration file
using the Embedded Web
Server 24
incorrect margins 110
indicator light
understanding the status 9
installing the print driver 23
installing the printer software 23
installing trays 16
internal options, adding
print driver 24
J
jammed pages are not
reprinted 99
jams
avoiding 86
jams, clearing
in the standard bin 91
L
letterhead
loading 21
selecting 11
light print 111
linking trays 23
loading trays 19
locating jam areas 87
M
manual color correction
applying 128
manual feeder
loading 21
replacing 75
memory
types installed on printer 28
menu
802.1x 59
About this Printer 42
Certificate Management 65
Cloud Connector 67
Confidential Print Setup 65
Config Menu 38
Device 67
Eco‑Mode 35
Erase Temporary Data Files 66
Ethernet 54
Google Cloud Print 62
HTTP/FTP Settings 60
Image 48
IPSec 58
Layout 42
Local Accounts 64
Login Restrictions 65
LPD Configuration 60
Media Types 50
Menu Settings Page 67
Miscellaneous 67
Network 68
Network Overview 50
Notifications 36
Out of Service Erase 41
PCL 46
PostScript 45
Power Management 37
Preferences 33
Print 68
Public 63
Quality 44
Remote Operator Panel 35
Restore Factory Defaults 38
Restrict external network
access 62
Setup 43
SNMP 57
TCP/IP 55
Tray Configuration 48
Troubleshooting 68
Universal Setup 49
USB 61
Visible Home Screen Icons 42
Wireless 51
Wi‑Fi Direct 62
Menu Settings Page
printing 27
missing colors 113
mobile device
printing from 29, 30
Mopria Print Service 29
mottled print 114
moving the printer 81
N
noise emission levels 132
Non‑Printer Manufacturer
supply 85
non‑volatile memory 28
erasing 28
notices 132, 133, 134, 135, 136,
139
O
ordering supplies
print cartridge 70
waste toner bottle 70
P
paper
letterhead 11
preprinted forms 11
selecting 10
unacceptable 11
paper characteristics 10
paper curl 116
paper guidelines 10
paper jam
in the optional tray 89
in the standard tray 88
paper jam in door B 93
paper jam in the manual
feeder 92
paper jams
avoiding 86
location 87
paper jams, clearing
in the standard bin 91
paper sizes
supported 12
paper types
supported 13
paper weights
supported 14
personal identification number
method 25
pick tires
replacing 75
placing separator sheets 32
power cord socket 16
preprinted forms
selecting 11
print cartridge
ordering 70
replacing 71
print driver
hardware options, adding 24
installing 23
Index 142
print job
canceling from the
computer 32
canceling from the printer
control panel 32
print jobs
storing 30
print jobs not printed 99
Print Quality Test Pages 68
print quality troubleshooting
blank pages 105
crooked print 118
dark print 106
ghost images on prints 108
gray or colored
background 109
horizontal dark lines 122
horizontal white lines 125
light print 111
missing colors 113
mottled print and dots 114
paper curl 116
print appears tinted 130
repeating defects 128
skewed print 118
solid color or black images 118
text or images cut o 119
toner easily rubs o 120
uneven print density 121
vertical dark lines 124
vertical white lines 126
white pages 105
print troubleshooting
collated printing does not
work 96
confidential and other held
documents do not print 100
envelope seals when
printing 96
incorrect margins 110
jammed pages are not
reprinted 99
job prints from the wrong
tray 101
job prints on the wrong
paper 101
paper frequently jams 98
print jobs do not print 99
slow printing 102
tray linking does not work 97
printer
shipping 82
printer configuration 7
printer connectivity
checking 26
printer is not responding 83
printer location
selecting 15
printer memory
erasing 28
printer menus 33
printer messages
Non‑Printer Manufacturer
supply 85
Replace cartridge, printer region
mismatch 85
printer parts
cleaning 80
printer ports 16
printer reports
viewing 70
printer settings
restoring factory default 28
printer software
installing 23
printer status 9
printer wireless network
connecting the mobile device
to 26
printing
font sample list 32
from a computer 29
from a mobile device 29, 30
from an Android device 29
Menu Settings Page 27
using Google Cloud Print 29
using Mopria Print Service 29
using Wi‑Fi Direct 30
printing confidential and other
held jobs
from a Macintosh computer 31
from Windows 31
printing from a computer 29
Push Button method 25
R
removing paper jam
in the duplex unit 93
in the fuser area 93
in the manual feeder 92
in the optional tray 89
in the standard tray 88
repeat print jobs 30
printing from a Macintosh
computer 31
printing from Windows 31
repeating defects on print 128
Replace cartridge, printer region
mismatch 85
replacing parts
manual feeder 75
pick tires 75
tray 74
replacing supplies
print cartridge 71
waste toner bottle 73
reserve print jobs
printing from a Macintosh
computer 31
printing from Windows 31
resetting the supply usage
counters 79
restoring factory default
settings 28
S
safety information 4, 5, 6
selecting a location for the
printer 15
separator sheets
placing 32
setting the paper size 18
setting the paper type 18
setting up e‑mail 27
setting up e‑mail alerts 69
shipping the printer 82
sleep mode
configuring 80
slow printing 102
SMTP server
configuring 27
solid color 118
statement of volatility 28
status of parts
checking 69
status of supplies
checking 69
storing paper 11
supplies
conserving 81
supply notifications
configuring 69
supply usage counters
resetting 79
Index 143
supported paper sizes 12
supported paper types 13
supported paper weights 14
T
temperature around the
printer 15
text cut o on print 119
toner darkness
adjusting 32
trays
installing 16
linking 23
loading 19
replacing 74
unlinking 23
troubleshooting
cannot open Embedded Web
Server 84
FAQ about color printing 129
printer is not responding 83
troubleshooting, print
collated printing does not
work 96
confidential
and other held
documents do not print 100
envelope seals when
printing 96
incorrect margins 110
jammed pages are not
reprinted 99
job prints from the wrong
tray 101
job prints on the wrong
paper 101
paper frequently jams 98
print jobs do not print 99
slow printing 102
tray linking does not work 97
troubleshooting, print quality
blank pages 105
crooked print 118
dark print 106
ghost images on prints 108
gray or colored
background 109
horizontal dark lines 122
horizontal white lines 125
light print 111
missing colors 113
mottled print and dots 114
paper curl 116
print appears tinted 130
repeating defects 128
skewed print 118
solid color or black images 118
text or images cut o 119
toner easily rubs o 120
uneven print density 121
vertical dark lines 124
vertical white lines 126
white pages 105
U
uneven print density 121
Universal paper
configuring 19
unlinking trays 23
updating firmware 23
USB printer port 16
using the control panel 8
V
verify print jobs 30
printing from a Macintosh
computer 31
printing from Windows 31
vertical dark lines 124
vertical white lines 126
viewing reports 70
volatile memory 28
erasing 28
volatility
statement of 28
W
waste toner bottle
ordering 70
replacing 73
wireless network
connecting the printer to 25
Wi‑Fi Protected Setup 25
wireless networking 25
Wi‑Fi Direct
enabling 26
printing from a mobile
device 30
Wi‑Fi network
deactivating 26
Wi‑Fi Protected Setup
wireless network 25
Index 144
