www.hp.com/videos/LaserJet
www.hp.com/support/colorljM856
HP Color LaserJet Enterprise M856
User Guide
HP Color LaserJet Enterprise M856 User
Guide
Copyright and License
© Copyright 2019 HP Development Company,
L.P.
Reproduction, adaptation, or translation without
prior written permission is prohibited, except as
allowed under the copyright laws.
The information contained herein is subject to
change without notice.
The only warranties for HP products and
services are set forth in the express warranty
statements accompanying such products and
services. Nothing herein should be construed as
constituting an additional warranty. HP shall not
be liable for technical or editorial errors or
omissions contained herein.
Edition 1, 10/2019
Trademark Credits
Adobe
®
, Adobe Photoshop
®
, Acrobat
®
, and
PostScript
®
are trademarks of Adobe Systems
Incorporated.
Apple and the Apple logo are trademarks of
Apple Inc., registered in the U.S. and other
countries.
macOS is a trademark of Apple Inc., registered in
the U.S. and other countries.
AirPrint is a trademark of Apple Inc., registered in
the U.S. and other countries.
Google™ is a trademark of Google Inc.
Microsoft®, Windows®, Windows® XP, and
Windows Vista® are U.S. registered trademarks
of Microsoft Corporation.
UNIX
®
is a registered trademark of The Open
Group.
Table of contents
1 Printer overview ........................................................................................................................................................................................ 1
Warning icons ............................................................................................................................................................................ 1
Potential shock hazard ............................................................................................................................................................ 2
Printer views .............................................................................................................................................................................. 4
Printer front view ................................................................................................................................................. 4
Printer back view .................................................................................................................................................. 5
Interface ports ...................................................................................................................................................... 5
Control-panel view ............................................................................................................................................... 7
How to use the touchscreen control panel ................................................................................. 8
Printer specications ............................................................................................................................................................. 10
Technical specications .................................................................................................................................... 10
Supported operating systems ......................................................................................................................... 11
Mobile printing solutions .................................................................................................................................. 13
Printer dimensions ............................................................................................................................................ 13
Power consumption, electrical specications, and acoustic emissions .................................................... 16
Operating-environment range ........................................................................................................................ 16
Printer hardware setup and software installation ............................................................................................................ 16
2 Paper trays .............................................................................................................................................................................................. 17
Introduction ............................................................................................................................................................................. 17
Load paper to Tray 1 (multipurpose tray) .......................................................................................................................... 19
Load Tray 1 (multipurpose tray) ..................................................................................................................... 19
Tray 1 paper orientation ................................................................................................................................... 20
Use alternative letterhead mode .................................................................................................................... 26
Enable Alternative Letterhead Mode by using the printer control-panel menus ............... 26
Load paper to Tray 2 ............................................................................................................................................................. 27
Load Tray 2 ......................................................................................................................................................... 27
Tray 2 paper orientation ................................................................................................................................... 29
Use alternative letterhead mode .................................................................................................................... 32
Enable Alternative Letterhead Mode by using the printer control-panel menus ............... 32
Load paper to the 550-sheet paper tray ........................................................................................................................... 33
Load paper to the 550-sheet paper tray ....................................................................................................... 33
ENWW iii
550-sheet paper tray paper orientation ....................................................................................................... 35
Use alternative letterhead mode .................................................................................................................... 39
Enable Alternative Letterhead Mode by using the printer control-panel menus ............... 39
Load paper to the 2 x 550-sheet paper trays ................................................................................................................... 40
Load paper to the 2 x 550-sheet paper trays ............................................................................................... 40
2 x 550-sheet paper tray paper orientation ................................................................................................. 42
Use alternative letterhead mode .................................................................................................................... 46
Enable Alternative Letterhead Mode by using the printer control-panel menus ............... 46
Load paper to the 2,700-sheet high-capacity input paper trays ................................................................................... 47
Load paper to the 2,700-sheet high-capacity input paper trays .............................................................. 47
2,700-sheet HCI paper tray paper orientation ............................................................................................. 48
Use alternative letterhead mode .................................................................................................................... 52
Enable Alternative Letterhead Mode by using the printer control-panel menus ............... 52
Load and print envelopes ..................................................................................................................................................... 53
Print envelopes .................................................................................................................................................. 53
Envelope orientation ......................................................................................................................................... 53
Load and print labels ............................................................................................................................................................. 55
Manually feed labels ......................................................................................................................................... 55
Label orientation ............................................................................................................................................... 55
3 Supplies, accessories, and parts .......................................................................................................................................................... 57
Order supplies, accessories, and parts ............................................................................................................................... 58
Ordering .............................................................................................................................................................. 58
Supplies and accessories ................................................................................................................................. 58
Maintenance/long-life consumables .............................................................................................................. 59
Customer self-repair parts ............................................................................................................................... 60
Dynamic security .................................................................................................................................................................... 61
Congure the HP toner-cartridge-protection supply settings ........................................................................................ 62
Introduction ........................................................................................................................................................ 62
Enable or disable the Cartridge Policy feature ............................................................................................. 63
Use the printer control panel to enable the Cartridge Policy feature ................................... 63
Use the printer control panel to disable the Cartridge Policy feature .................................. 63
Use the HP Embedded Web Server (EWS) to enable the Cartridge Policy feature ............. 63
Use the HP Embedded Web Server (EWS) to disable the Cartridge Policy feature ............ 64
Troubleshoot Cartridge Policy control panel error messages ............................................... 64
Enable or disable the Cartridge Protection feature ...................................................................................... 66
Use the printer control panel to enable the Cartridge Protection feature ........................... 66
Use the printer control panel to disable the Cartridge Protection feature .......................... 66
Use the HP Embedded Web Server (EWS) to enable the Cartridge Protection feature ..... 67
Use the HP Embedded Web Server (EWS) to disable the Cartridge Protection feature .... 67
Troubleshoot Cartridge Protection control panel error messages ....................................... 68
iv ENWW
Replace the toner cartridges ................................................................................................................................................ 69
Toner-cartridge information ............................................................................................................................ 69
Remove and replace the cartridges ................................................................................................................ 70
Replace the imaging drums .................................................................................................................................................. 73
Imaging drum information ............................................................................................................................... 73
Remove and replace the imaging drums ....................................................................................................... 74
Replace the toner-collection unit ........................................................................................................................................ 77
Toner-collection unit information ................................................................................................................... 77
Remove and replace the toner-collection unit .............................................................................................. 77
4 Print .......................................................................................................................................................................................................... 81
Print tasks (Windows) ............................................................................................................................................................ 82
How to print (Windows) .................................................................................................................................... 82
Automatically print on both sides (Windows) ............................................................................................... 82
Manually print on both sides (Windows) ........................................................................................................ 83
Print multiple pages per sheet (Windows) .................................................................................................... 83
Select the paper type (Windows) .................................................................................................................... 84
Additional print tasks ........................................................................................................................................ 85
Print tasks (macOS) ............................................................................................................................................................... 86
How to print (macOS) ........................................................................................................................................ 86
Automatically print on both sides (macOS) ................................................................................................... 86
Manually print on both sides (macOS) ........................................................................................................... 87
Print multiple pages per sheet (macOS) ........................................................................................................ 87
Select the paper type (macOS) ........................................................................................................................ 87
Additional print tasks ........................................................................................................................................ 88
Store print jobs on the printer to print later or print privately ........................................................................................ 89
Introduction ........................................................................................................................................................ 89
Create a stored job (Windows) ......................................................................................................................... 89
Create a stored job (macOS) ............................................................................................................................ 90
Print a stored job ............................................................................................................................................... 91
Delete a stored job ............................................................................................................................................ 92
Delete a job that is stored on the printer .................................................................................. 92
Change the job storage limit ....................................................................................................... 92
Information sent to printer for Job Accounting purposes ........................................................................... 92
Mobile printing ........................................................................................................................................................................ 93
Introduction ........................................................................................................................................................ 93
Wi-Fi, Wi-Fi Direct Print, NFC, and BLE printing ............................................................................................ 94
Enable wireless printing ............................................................................................................... 94
Change the Wi-Fi Direct name .................................................................................................... 94
HP ePrint via email ............................................................................................................................................ 95
AirPrint ................................................................................................................................................................. 95
ENWW v
Android embedded printing ............................................................................................................................. 96
Print from a USB ash drive ................................................................................................................................................. 97
Enable the USB port for printing ..................................................................................................................... 98
Method one: Enable the USB port from the printer control panel ........................................ 98
Method two: Enable the USB port from the HP Embedded Web Server (network-
connected printers only) .............................................................................................................. 98
Print USB documents ........................................................................................................................................ 98
Print using high-speed USB 2.0 port (wired) ................................................................................................................... 100
Method one: Enable the high-speed USB 2.0 port from the printer control panel menus ................. 100
Method two: Enable the high-speed USB 2.0 port from the HP Embedded Web Server
(network-connected printers only) ............................................................................................................... 100
5 Manage the printer .............................................................................................................................................................................. 101
Advanced conguration with the HP Embedded Web Server (EWS) ........................................................................... 102
Introduction ...................................................................................................................................................... 102
How to access the HP Embedded Web Server (EWS) ................................................................................ 102
HP Embedded Web Server features ............................................................................................................. 104
Information tab ........................................................................................................................... 104
General tab .................................................................................................................................. 104
Print tab ....................................................................................................................................... 105
Supplies tab ................................................................................................................................. 106
Troubleshooting tab ................................................................................................................... 106
Security tab ................................................................................................................................. 106
HP Web Services tab .................................................................................................................. 107
Networking tab ........................................................................................................................... 107
Other Links list ............................................................................................................................ 109
Congure IP network settings ........................................................................................................................................... 110
Printer sharing disclaimer .............................................................................................................................. 110
View or change network settings ................................................................................................................. 110
Rename the printer on a network ................................................................................................................ 110
Manually congure IPv4 TCP/IP parameters from the control panel ...................................................... 111
Manually congure IPv6 TCP/IP parameters from the control panel ...................................................... 111
Link speed and duplex settings .................................................................................................................... 112
Printer security features ..................................................................................................................................................... 114
Introduction ...................................................................................................................................................... 114
Security statements ....................................................................................................................................... 114
Assign an administrator password ............................................................................................................... 115
Use the HP Embedded Web Server (EWS) to set the password ......................................... 115
Provide user access credentials at the printer control panel .............................................. 115
IP Security ......................................................................................................................................................... 116
Encryption support: HP High Performance Secure Hard Disks ................................................................ 116
vi ENWW
Lock the formatter .......................................................................................................................................... 116
Energy-conservation settings ........................................................................................................................................... 117
Set the sleep timer and congure the printer to use 1 watt or less of power ...................................... 117
Set the sleep schedule ................................................................................................................................... 117
Set the idle settings ........................................................................................................................................ 118
HP Web Jetadmin ................................................................................................................................................................. 118
Software and rmware updates ........................................................................................................................................ 118
6 Solve problems ..................................................................................................................................................................................... 119
Customer support ................................................................................................................................................................ 119
Control panel help system ................................................................................................................................................. 120
Reset factory settings ......................................................................................................................................................... 121
Introduction ...................................................................................................................................................... 121
Method one: Reset factory settings from the printer control panel ....................................................... 121
Method two: Reset factory settings from the HP Embedded Web Server (network-connected
printers only) .................................................................................................................................................... 121
A “Cartridge is low” or “Cartridge is very low” message displays on the printer control panel ............................... 122
Change the “Very Low” settings ................................................................................................................... 123
Change the “Very Low” settings at the control panel ........................................................... 123
For printers with fax capability ................................................................................................. 123
Order supplies .................................................................................................................................................. 123
Printer does not pick up paper or misfeeds .................................................................................................................... 125
Introduction ...................................................................................................................................................... 125
The printer does not pick up paper .............................................................................................................. 125
The printer picks up multiple sheets of paper ............................................................................................ 128
Clear paper jams .................................................................................................................................................................. 132
Introduction ...................................................................................................................................................... 132
Paper jam locations ........................................................................................................................................ 132
Auto-navigation for clearing paper jams ..................................................................................................... 133
Experiencing frequent or recurring paper jams? ....................................................................................... 133
Clear paper jams in Tray 1 (13.A1) ............................................................................................................... 133
Clear paper jams in Tray 2 (13.A2) ............................................................................................................... 138
Clear paper jams in the fuser (13.B9, 13.B2, 13.FF) ................................................................................. 144
Clear paper jams in the output bin (13.E1) ................................................................................................. 149
Clear paper jams in the duplex area (13.D3) .............................................................................................. 151
Clear paper jams in the 550-sheet trays (13.A3, 13.A4) .......................................................................... 156
Clear paper jams in the 2 x 550 paper trays (13.A4, 13.A5) .................................................................... 163
Clear paper jams in the 2,700-sheet high-capacity input paper trays (13.A3, 13.A4, 13.A5,
13.A7) ................................................................................................................................................................ 170
Resolving color print quality problems ............................................................................................................................ 178
Introduction ...................................................................................................................................................... 178
ENWW vii
Troubleshoot print quality ............................................................................................................................. 179
Update the printer rmware ..................................................................................................... 179
Print from a dierent software program ................................................................................ 179
Check the paper-type setting for the print job ...................................................................... 180
Check the paper type setting on the printer ..................................................... 180
Check the paper type setting (Windows) ........................................................... 180
Check the paper type setting (macOS) ............................................................... 180
Check toner-cartridge status .................................................................................................... 181
Step one: Print the Supplies Status Page .......................................................... 181
Step two: Check supplies status .......................................................................... 181
Print a cleaning page .................................................................................................................. 181
Visually inspect the toner cartridge or cartridges ................................................................. 182
Check paper and the printing environment ............................................................................ 183
Step one: Use paper that meets HP specications .......................................... 183
Step two: Check the environment ....................................................................... 183
Step three: Set the individual tray alignment .................................................... 183
Try a dierent print driver ......................................................................................................... 184
Troubleshoot color quality ............................................................................................................................. 185
Calibrate the printer to align the colors .................................................................................. 185
Troubleshoot image defects ......................................................................................................................... 185
Solve wired network problems .......................................................................................................................................... 194
Introduction ...................................................................................................................................................... 194
Poor physical connection ............................................................................................................................... 194
The computer is unable to communicate with the printer ....................................................................... 194
The printer is using incorrect link and duplex settings for the network ................................................. 195
New software programs might be causing compatibility problems ....................................................... 195
The computer or workstation might be set up incorrectly ....................................................................... 195
The printer is disabled, or other network settings are incorrect ............................................................. 195
Index ........................................................................................................................................................................................................... 197
viii ENWW
1 Printer overview
Review the location of features on the printer, the physical and technical specications of the printer, and where
to locate setup information.
●
Warning icons
●
Potential shock hazard
●
Printer views
●
Printer specications
●
Printer hardware setup and software installation
For video assistance, see www.hp.com/videos/LaserJet.
The following information is correct at the time of publication. For current information, see www.hp.com/
support/colorljM856.
For more information:
HP's all-inclusive help for the printer includes the following information:
● Install and congure
● Learn and use
● Solve problems
● Download software and rmware updates
● Join support forums
● Find warranty and regulatory information
Warning icons
Use caution if you see a warning icon on your HP printer, as indicated in the icon denitions.
● Caution: Electric shock
ENWW 1
● Caution: Hot surface
● Caution: Keep body parts away from moving parts
● Caution: Sharp edge in close proximity
● Warning
Potential shock hazard
Review this important safety information.
2 Chapter 1 Printer overview ENWW
● Read and understand these safety statements to avoid an electrical shock hazard.
● Always follow basic safety precautions when using this product to reduce risk of injury from re or electric
shock.
● Read and understand all instructions in the user guide.
● Observe all warnings and instructions marked on the product.
● Use only a grounded electrical outlet when connecting the product to a power source. If you do not know
whether the outlet is grounded, check with a qualied electrician.
● Do not touch the contacts on any of the sockets on the product. Replace damaged cords immediately.
● Unplug this product from wall outlets before cleaning.
● Do not install or use this product near water or when you are wet.
● Install the product securely on a stable surface.
● Install the product in a protected location where no one can step on or trip over the power cord.
ENWW Potential shock hazard 3
Printer views
Identify certain parts of the printer and the control panel.
●
Printer front view
●
Printer back view
●
Interface ports
●
Control-panel view
Printer front view
Locate features on the front of the printer.
1
2
5
6
7
9
8
11
10
4
3
Number Description
1 Output bin
2 Control panel
3 Hardware integration pocket for connecting accessory and third-party devices
4 Easy-access USB port
Insert a USB ash drive for printing without a computer or to update the printer rmware.
NOTE: An administrator must enable this port before use.
5 Upper-right door (access to clear jams)
6 Right door (access to the fuser and to clear jams)
7 Tray 1
8 On/o button
9 Model name
4 Chapter 1 Printer overview ENWW
Number Description
10 Tray 2
11 Front door (access to the toner cartridges, imaging drums, and waste toner collection unit)
Printer back view
Locate features on the back of the printer.
1
2
4
5
3
6
Number Description
1 Formatter cover
2 Slot for a cable-type security lock
3 Formatter (contains the interface ports)
4 Left door (access to the toner-collection unit)
NOTE: The front door also must be open in order to access the toner-collection unit.
5 Power connection
6 Serial number and product number label
Interface ports
Locate the interface ports on the printer formatter.
ENWW Printer views 5
2
1
3
Number Description
1 USB ports for connecting external USB devices (these ports might be covered)
NOTE: For easy-access USB printing, use the USB port near the control panel.
2 Local area network (LAN) Ethernet 10/100/1000 network port
3 Hi-Speed USB 2.0 printing port
6 Chapter 1 Printer overview ENWW
Control-panel view
Use the touchscreen control panel to obtain printer and job status information and to congure the printer.
●
How to use the touchscreen control panel
NOTE: Tilt the control panel for easier viewing.
Return to the Home screen at any time by selecting the Home button at the bottom of the printer control
panel.
NOTE: For more information about the printer-control-panel features, go to www.hp.com/support/colorljM856.
Select Manuals, and then select General reference.
NOTE: The features that appear on the Home screen can vary, depending on the printer conguration.
4
6
7
5
8
2
3
1
Nu
mbe
r Item Description
1 Reset button Select the Reset button to clear changes, release the printer from a paused state, display hidden errors,
and restore the default settings (including the language and keyboard layout).
2 Sign In or Sign Out button Select the Sign In button to open the Sign In screen.
Select the Sign Out button to sign out of the printer. The printer restores all options to the default
settings.
NOTE: This button displays only if the administrator has congured the printer to require permission
for access to features.
ENWW Printer views 7
Nu
mbe
r Item Description
3
Information button Select the Information button to access a screen that provides access to several types of printer
information. Select the buttons at the bottom of the screen for the following information:
● Display Language: Change the language setting for the current user session.
● Sleep Mode: Place the printer into sleep mode.
● Wi-Fi Direct: View information for how to connect directly to the printer using a phone, tablet, or
other device with Wi-Fi.
● Wireless: View or change wireless connection settings (some models require an optional wireless
accessory).
● Ethernet: View or change Ethernet connection settings.
● HP Web Services: View information to connect and print to the printer using HP Web Services
(ePrint).
4
Help button Select the Help button to open the embedded help system.
The system provides a list of help topics or information about a topic when using the Home screen, an
app, an option, or a feature.
5 Current time Displays the current time.
6 Applications area Select any of the icons to open the application. Swipe the screen sideways to access more applications.
NOTE: The available applications vary by printer. The administrator can congure which applications
appear and the order in which they appear.
7 Home-screen page
indicator
Indicates the number of pages on the Home screen or in an application. The current page is highlighted.
Swipe the screen sideways to scroll between pages.
8
Home button Select the Home button to return to the Home screen.
How to use the touchscreen control panel
Perform the following actions to use the printer touchscreen control panel.
Table
1-1 Touchscreen control panel actions
Action Description Example
Touch Touch an item on the screen to select that item
or open that menu. Also, when scrolling through
menus, briey touch the screen to stop the
scrolling.
Touch the Settings icon to open the Settings app.
8 Chapter 1 Printer overview ENWW
Table 1-1 Touchscreen control panel actions (continued)
Action Description Example
Swipe Touch the screen and then move your nger
horizontally to scroll the screen sideways.
Swipe until the Settings app displays.
Scroll Touch the screen and then move your nger
vertically to scroll the screen up and down. When
scrolling through menus, briey touch the screen
to stop the scrolling.
Scroll through the Settings app.
ENWW Printer views 9
Printer specications
Determine the specications for your printer model.
●
Technical specications
●
Supported operating systems
●
Mobile printing solutions
●
Printer dimensions
●
Power consumption, electrical specications, and acoustic emissions
●
Operating-environment range
IMPORTANT: The following specications are correct at the time of publication, but they are subject to change.
For current information, see www.hp.com/support/colorljM856.
Technical specications
Review the printer technical specications.
See www.hp.com/support/colorljM856 for current information.
Product numbers for each model
● M856dn - #T3U51A
● M856x - #T3U52A
Table
1-2 Paper handling specications
Paper handling features M856dn M856x
Tray 1 (100-sheet capacity) Included Included
Tray 2 (550-sheet capacity) Included Included
550-sheet paper tray
NOTE: The M856dn model accepts up to two optional 550-sheet
trays. The M856x model accepts one additional optional 550-sheet
tray.
Optional Included
2 x 550-sheet paper tray and stand
NOTE: The M856dn model accepts up to two optional 550-sheet
trays that may be installed on top of the stand.
Optional Included
2,700-sheet high-capacity input (HCI) paper tray and stand
NOTE: The M856dn model accepts up to two optional 550-sheet
trays that may be installed on top of the stand.
Optional Not included
Printer stand
NOTE: The M856dn model accepts up to two optional 550-sheet
trays that may be installed on top of the stand.
Optional Not included
Automatic duplex printing Included Included
10 Chapter 1 Printer overview ENWW
Table 1-3 Connectivity specications
Connectivity features M856dn M856x
10/100/1000 Ethernet LAN connection with IPv4 and IPv6 Included Included
Hi-Speed USB 2.0 Included Included
Easy-access USB port for printing from a USB ash drive or
upgrading the rmware
Included Included
Hardware Integration Pocket for connecting accessory and third-
party devices
Included Included
HP Internal USB Ports Included Included
HP Jetdirect 2900nw Print Server accessory for Wi-Fi connectivity
and an additional Ethernet port
Optional Optional
HP Jetdirect 3100w accessory for Wi-Fi, BLE, NFC, and proximity
badge reading
Optional Included
Table 1-4 Print specications
Print features M856dn M856x
Prints 55 pages per minute (ppm) on Letter-size paper and 56 ppm
on A4-size paper
Included Included
Easy-access USB printing for printing from a USB ash drive Included Included
Store jobs in the printer memory to print later or print privately Included Included
Table 1-5 Mass storage specications
Mass storage features M856dn M856x
16 GB embedded Multi-Media Controller (eMMC) Included Included
Encrypted FIPS HDD Optional Optional
Table 1-6 Other specications
Other features M856dn M856x
Memory: 1.5 GB base memory
NOTE: Memory reported on the conguration page will change
from 1.5 GB to 2 GB with the optional 1 GB SODIMM installed.
Included Included
Security: HP Trusted Platform Module (TPM) Included Included
Control panel: 4.3-inch color touchscreen Included Included
Supported operating systems
Use the following information to ensure printer compatibility with your computer operating system.
Linux: For information and print drivers for Linux, go to www.hp.com/go/linuxprinting.
ENWW Printer specications 11
UNIX: For information and print drivers for UNIX®, go to www.hp.com/go/unixmodelscripts.
The following information applies to the printer-specic Windows HP PCL 6 print drivers, HP print drivers for
macOS, and to the software installer.
Windows: Download HP Easy Start from 123.hp.com/LaserJet to install the HP print driver. Or, go to the printer-
support website for this printer: www.hp.com/support/colorljM856 to download the print driver or the software
installer to install the HP print driver.
macOS: Mac computers are supported with this printer. Download HP Easy Start either from 123.hp.com/
LaserJet or from the Printer Support page, and then use HP Easy Start to install the HP print driver.
1. Go to 123.hp.com/LaserJet.
2. Follow the steps provided to download the printer software.
Table 1-7 Supported operating systems and print drivers
Operating system Print driver (for Windows, or the installer on the web for macOS)
Windows 7, 32-bit and 64-bit The “HP PCL 6” printer-specic print driver is installed for this operating system as part of
the software installation.
Windows 8.1, 32-bit and 64-bit The “HP PCL-6” V4 printer-specic print driver is installed for this operating system as part
of the software installation.
Windows 10, 32-bit and 64-bit The “HP PCL-6” V4 printer-specic print driver is installed for this operating system as part
of the software installation.
Windows Server 2008 R2, SP 1, 64-bit The PCL 6 printer-specic print driver is available for download from the printer-support
website. Download the driver, and then use the Microsoft Add Printer tool to install it.
Windows Server 2012, 64-bit The PCL 6 printer-specic print driver is available for download from the printer-support
website. Download the driver, and then use the Microsoft Add Printer tool to install it.
Windows Server 2012 R2, 64-bit The PCL 6 printer-specic print driver is available for download from the printer-support
website. Download the driver, and then use the Microsoft Add Printer tool to install it.
Windows Server 2016, 64-bit The PCL 6 printer-specic print driver is available for download from the printer-support
website. Download the driver, and then use the Microsoft Add Printer tool to install it.
Windows Server 2019, 64-bit The PCL 6 printer-specic print driver is available for download from the printer-support
website. Download the driver, and then use the Microsoft Add Printer tool to install it.
macOS 10.13 High Sierra, macOS 10.14
Mojave
Download HP Easy Start from 123.hp.com/LaserJet, and then use it to install the print
driver.
NOTE: Supported operating systems can change.
NOTE: For a current list of supported operating systems and HP’s all-inclusive help for the printer, go to
www.hp.com/support/colorljM856.
NOTE: For details on client and server operating systems and for HP UPD driver support for this printer, go to
www.hp.com/go/upd. Under Additional information, click Specications.
12 Chapter 1 Printer overview ENWW
Table 1-8 Minimum system requirements
Windows macOS
● Internet connection
● Dedicated USB 1.1 or 2.0 connection or a network connection
● 2 GB of available hard-disk space
● 1 GB RAM (32-bit) or 2 GB RAM (64-bit)
● Internet connection
● Dedicated USB 1.1 or 2.0 connection or a network connection
● 1.5 GB of available hard-disk space
NOTE: The Windows software installer installs the HP Smart Device Agent Base service. The le size is less than
100 kb. Its only function is to check for printers connected via USB hourly. No data is collected. If a USB printer is
found, it then tries to locate a JetAdvantage Management Connector (JAMc) instance on the network. If a JAMc is
found, the HP Smart Device Agent Base is securely upgraded to a full Smart Device Agent from JAMc, which will
then allow printed pages to be accounted for in a Managed Print Services (MPS) account. The driver-only web
packs downloaded from www.hp.com for the printer and installed through the Add Printer wizard do not install
this service.
To uninstall the service, open the Control Panel, select Programs or Programs and Features, and then select Add/
Remove Programs or Uninstall a Program to remove the service. The le name is HPSmartDeviceAgentBase.
Mobile printing solutions
HP oers multiple mobile printing solutions to enable easy printing to an HP printer from a laptop, tablet,
smartphone, or other mobile device.
To see the full list and to determine the best choice, go to www.hp.com/go/MobilePrinting.
NOTE: Update the printer rmware to ensure all mobile printing capabilities are supported.
● Wi-Fi Direct (wireless models only, with HP Jetdirect 3100w BLE/NFC/Wireless accessory installed)
● HP ePrint via email (Requires HP Web Services to be enabled and the printer to be registered with
HP Connected)
● HP Smart app
● Google Cloud Print
● AirPrint
● Android Printing
● HP Roam
Printer dimensions
Make sure your printer environment is large enough to accommodate the printer.
Table
1-9 Dimensions for the base printer—M856dn
Dimension Printer fully closed Printer fully opened
Height 520 mm 592 mm
Depth 610 mm 1018 mm
ENWW Printer specications 13
Table 1-9 Dimensions for the base printer—M856dn (continued)
Dimension Printer fully closed Printer fully opened
Width 556 mm 1051 mm
Weight (with toner
cartridges)
52.3 kg 52.3 kg
Table 1-10 Dimensions for the M856x printer
Dimension Printer and accessories fully closed Printer and accessories fully opened
Height 970 mm 1042 mm
Depth
1
659 mm 1070 mm
Width
1
556 mm 1051 mm
Weight
1
(with toner
cartridges)
85.4 kg 85.4 k
g
1
Does not include stability feet.
Table
1
-
11 Dimensions for the 550-sheet paper tray
Dimension Accessory fully closed Accessory fully open
Height 150 mm (includes alignment pins) 150 mm (includes alignment pins)
Depth 584 mm 1003 mm
Width 556 mm 640 mm
Weight 10.2 kg 10.2 kg
Table
1
-
12 Dimensions for the printer with one 550-sheet paper tray
Dimension Printer fully closed Printer fully opened
Height 646 mm 718 mm
Depth 610 mm 1034 mm
Width 556 mm 1051 mm
Weight 62.5 kg 62.5 kg
Table
1
-
13 Dimensions for the 2 x 550-sheet paper tray and stand
Dimension Accessory fully closed Accessory fully open
Height 347 mm (includes alignment pins) 347 mm (includes alignment pins)
Depth
1
659 mm 1074 mm
Width
1
556 mm 771 mm
Weight
1
22.9 kg 22.9 kg
1
Does not include stability feet.
14 Chapter 1 Printer overview ENWW
Table 1-14 Dimensions for the printer with the 2 x 550-sheet paper tray and stand
Dimension Printer and accessories fully closed Printer and accessories fully opened
Height 844 mm 916 mm
Depth
1
659 mm 1074 mm
Width
1
556 mm 1051 mm
Weight
1
75.2 kg 75.2 kg
1
Does not include stability feet.
Table 1-15 Dimensions for the high-capacity input paper tray and stand
Dimension Accessory fully closed Accessory fully open
Height 347 mm 347 mm
Depth
1
659 mm 1064 mm
Width
1
556 mm Door open: 771 mm
Weight
1
28.2 kg 28.2 kg
1
Does not include stability feet.
Table
1-16 Dimensions for the printer with the high-capacity input paper tray and stand
Dimension Printer and accessories fully closed Printer and accessories fully opened
Height 844 mm 916 mm
Depth
1
663 mm 1064 mm
Width
1
585 mm 1051 mm
Weight
1
80.5 kg 80.5 kg
1
Does not include stability feet.
Table
1-17 Dimensions for the stand
Dimension Accessory fully closed Accessory fully open
Height 347 mm 347 mm
Depth
1
659 mm 1185 mm
Width
1
556 mm 556 mm
Weight
1
19 kg 19 kg
1
Does not include stability feet.
Table
1-18 Dimensions for the printer with the stand
Printer and accessories fully closed Printer and accessories fully opened
Height 844 mm 916 mm
ENWW Printer specications 15
Table 1-18 Dimensions for the printer with the stand (continued)
Printer and accessories fully closed Printer and accessories fully opened
Depth
1
659 mm 1185 mm
Width
1
556 mm 1051 mm
Weight
1
68.1 kg 68.1 kg
1
Does not include stability feet.
Power consumption, electrical specications, and acoustic emissions
In order to operate properly, the printer must be in an environment that meets certain power specications.
See www.hp.com/support/colorljM856 for current information.
CAUTION: Power requirements are based on the country/region where the printer is sold. Do not convert
operating voltages. This will damage the printer and void the printer warranty.
Operating-environment range
In order to operate properly, the printer must be in an environment that meets certain specications.
Table
1-19 Operating-environment specications
Environment Recommended Allowed
Temperature 15° to 27°C 10° to 32.5°C
Relative humidity 30% to 70% relative humidity (RH) 10% to 80% RH
Printer hardware setup and software installation
For basic setup instructions, see the Hardware Installation Guide that came with the printer. For additional
instructions, go to HP support on the web.
Go to www.hp.com/support/colorljM856 for HP's all-inclusive help for the printer, which includes the following
information:
● Install and congure
● Learn and use
● Solve problems
● Download software and rmware updates
● Join support forums
● Find warranty and regulatory information
● Find instructions about how to use the Microsoft Add Printer tool
16 Chapter 1 Printer overview ENWW
2 Paper trays
Discover how to load and use the paper trays, including how to load special items such as envelopes and labels.
●
Introduction
●
Load paper to Tray 1 (multipurpose tray)
●
Load paper to Tray 2
●
Load paper to the 550-sheet paper tray
●
Load paper to the 2 x 550-sheet paper trays
●
Load paper to the 2,700-sheet high-capacity input paper trays
●
Load and print envelopes
●
Load and print labels
For video assistance, see www.hp.com/videos/LaserJet.
The following information is correct at the time of publication. For current information, see www.hp.com/
support/colorljM856.
For more information:
HP's all-inclusive help for the printer includes the following information:
● Install and congure
● Learn and use
● Solve problems
● Download software and rmware updates
● Join support forums
● Find warranty and regulatory information
Introduction
Use caution when loading the paper trays.
ENWW 17
CAUTION: Do not extend more than one paper tray at a time.
Do not use paper tray as a step.
Keep hands out of paper trays when closing.
All trays must be closed when moving the printer.
18 Chapter 2 Paper trays ENWW
Load paper to Tray 1 (multipurpose tray)
The following information describes how to load paper into Tray 1.
●
Load Tray 1 (multipurpose tray)
●
Tray 1 paper orientation
●
Use alternative letterhead mode
Load Tray 1 (multipurpose tray)
Use the following process to load paper into Tray 1.
1. Open Tray 1.
2. Pull out the tray extension to support the paper.
ENWW Load paper to Tray 1 (multipurpose tray) 19
3. Use the blue adjustment latch to spread the paper
guides to the correct size, and then load paper in
the tray. For information about how to orient the
paper, see Tray 1 paper orientation on page 20.
Make sure that the paper ts under the ll line on
the paper guides.
NOTE: The maximum stack height is 10 mm, or
approximately 100 sheets of 75 g/m2 paper.
4. Using the blue adjustment latch, adjust the side
guides so that they lightly touch the paper stack,
but do not bend it.
Tray 1 paper orientation
Position paper correctly in Tray 1 to ensure the best print quality.
Table
2-1 Letterhead or preprinted—portrait
Duplex mode Paper size How to load paper
1-sided printing 12x18, 11x17, RA3, SRA3, A3, 8K
(273x394 mm), 8K (270x390 mm), 8K
(260x368 mm), B4 (JIS), Legal, Ocio
(8.5x13), Ocio (216x340 mm), SRA4, RA4,
A4, Letter
Face-down
Bottom edge leading into the printer
20 Chapter 2 Paper trays ENWW
Table 2-1 Letterhead or preprinted—portrait (continued)
Duplex mode Paper size How to load paper
1-sided printing A4, Letter, Executive, A5, 16K (197x273 mm)
16K (195x270 mm), 16K (184x260 mm), B5
(JIS), Double Japan Postcard (148x200 mm)
Face-down
Left side of pre-printed image leading into the printer
NOTE: This is the preferred orientation when printing on A4 or
Letter.
Automatic 2-sided printing or with
Alternative Letterhead Mode
enabled
12x18, 11x17, RA3, SRA3, A3, 8K
(273x394 mm), 8K (270x390 mm), 8K
(260x368 mm), B4 (JIS), Legal, Ocio
(8.5x13), Ocio (216x340 mm), SRA4, RA4,
A4, Letter
Face-up
Top edge leading into the printer
Automatic 2-sided printing or with
Alternative Letterhead Mode
enabled
A4, Letter, Executive, A5, 16K (197x273 mm)
16K (195x270 mm), 16K (184x260 mm), B5
(JIS), Double Japan Postcard (148x200 mm)
Face-up
Right side of pre-printed image leading into the printer
NOTE: This is the preferred orientation when printing on A4 or
Letter.
ENWW Load paper to Tray 1 (multipurpose tray) 21
Table 2-2 Letterhead or preprinted—landscape
Duplex mode Paper size How to load paper
1-sided printing 12x18, 11x17, RA3, SRA3, A3, 8K
(273x394 mm), 8K (270x390 mm), 8K
(260x368 mm), B4 (JIS), Legal, Ocio
(8.5x13), Ocio (216x340 mm), SRA4, RA4,
A4, Letter
Face-down
Left side of pre-printed image leading into the printer
Automatic 2-sided printing or with
Alternative Letterhead Mode
enabled
12x18, 11x17, RA3, SRA3, A3, 8K
(273x394 mm), 8K (270x390 mm), 8K
(260x368 mm), B4 (JIS), Legal, Ocio
(8.5x13), Ocio (216x340 mm), SRA4, RA4,
A4, Letter
Face-up
Right side of the pre-printed image leading into the printer
22 Chapter 2 Paper trays ENWW
Table 2-2 Letterhead or preprinted—landscape (continued)
Duplex mode Paper size How to load paper
1-sided printing A4, Letter, Executive, A5, 16K (197x273 mm)
16K (195x270 mm), 16K (184x260 mm), B5
(JIS), Double Japan Postcard (148x200 mm)
Face-down
Bottom edge leading into the printer
NOTE: This is the preferred orientation when printing on A4 or
Letter.
Automatic 2-sided printing or with
Alternative Letterhead Mode
enabled
A4, Letter, Executive, A5, 16K (197x273 mm)
16K (195x270 mm), 16K (184x260 mm), B5
(JIS), Double Japan Postcard (148x200 mm)
Face-up
Top edge leading into the printer
NOTE: This is the preferred orientation when printing on A4 or
Letter.
ENWW Load paper to Tray 1 (multipurpose tray) 23
Table 2-3 Prepunched—portrait
Duplex mode Paper size How to load paper
1-sided printing 12x18, 11x17, RA3, SRA3, A3, 8K
(273x394 mm), 8K (270x390 mm), 8K
(260x368 mm), B4 (JIS), Legal, Ocio
(8.5x13), Ocio (216x340 mm), SRA4, RA4,
A4, Letter
Face-down
Holes toward the back of the printer
Automatic 2-sided printing or with
Alternative Letterhead Mode
enabled
12x18, 11x17, RA3, SRA3, A3, 8K
(273x394 mm), 8K (270x390 mm), 8K
(260x368 mm), B4 (JIS), Legal, Ocio
(8.5x13), Ocio (216x340 mm), SRA4, RA4,
A4, Letter
Face-up
Holes toward the back of the printer
24 Chapter 2 Paper trays ENWW
Table 2-4 Prepunched—landscape
Duplex mode Paper size How to load paper
1-sided printing A4, Letter, Executive, A5, 16K (197x273 mm)
16K (195x270 mm), 16K (184x260 mm), B5
(JIS), Double Japan Postcard (148x200 mm)
Face-down
Holes away from the printer
NOTE: This is the preferred orientation when printing on A4 or
Letter.
Automatic 2-sided printing or with
Alternative Letterhead Mode
enabled
A4, Letter, Executive, A5, 16K (197x273 mm)
16K (195x270 mm), 16K (184x260 mm), B5
(JIS), Double Japan Postcard (148x200 mm)
Face-up
Holes towards the printer
NOTE: This is the preferred orientation when printing on A4 or
Letter.
ENWW Load paper to Tray 1 (multipurpose tray) 25
Use alternative letterhead mode
Use the Alternative Letterhead Mode feature to load letterhead or preprinted paper into the tray the same way
for all jobs, whether printing to one side of the sheet of paper or to both sides. When using this mode, load paper
as for automatic duplex printing.
●
Enable Alternative Letterhead Mode by using the printer control-panel menus
Enable Alternative Letterhead Mode by using the printer control-panel menus
Use the Settings menu to set the Alternative Letterhead Mode setting.
1. From the Home screen on the printer control panel, navigate to and open the Settings menu.
2. Open the following menus:
a. Copy/Print or Print
b. Manage Trays
c. Alternative Letterhead Mode
3. Select On.
26 Chapter 2 Paper trays ENWW
Load paper to Tray 2
The following information describes how to load paper into Tray 2.
●
Load Tray 2
●
Tray 2 paper orientation
●
Use alternative letterhead mode
Load Tray 2
Use the following process to load paper into Tray 2.
1. Open the tray.
NOTE: Do not open this tray while the printer is
printing.
2. Before loading paper, adjust the paper-width
guides by squeezing the blue adjustment latches
and sliding the guides to the size of the paper
being used.
3. Adjust the paper-length guide by squeezing the
adjustment latch and sliding the guide to the size
of the paper being used.
ENWW Load paper to Tray 2 27
4. Load paper into the tray. For information about
how to orient the paper, see Tray 2 paper
orientation on page 29.
NOTE: To prevent jams, do not overll the tray.
Be sure that the top of the stack is below the tray
full indicator.
5. Check the paper to verify the guides lightly touch
the stack, but do not bend it.
NOTE: Do not adjust the paper guides tightly
against the paper stack. Adjust them to the
indentations or markings in the tray.
6. Close the tray.
7. The tray conguration message displays on the
printer control panel.
8. Press the OK button to accept the detected type
and size, or select Modify to choose a dierent
paper size or type.
For custom-size paper, specify the X and Y
dimensions for the paper when the prompt
displays on the printer control panel.
Y
X
28 Chapter 2 Paper trays ENWW
Tray 2 paper orientation
Position paper correctly in Tray 2 to ensure the best print quality.
Table 2-5 Letterhead or preprinted—portrait
Duplex mode Paper size How to load paper
1-sided printing A4, Letter, 16K (197x273 mm) 16K
(195x270 mm), Executive, A5, 16K
(184x260 mm), B5 (JIS), Double Japan
Postcard (148x200 mm)
Face-up
Top edge at the back of the tray
NOTE: This is the preferred orientation when printing on A4 or
Letter.
1-sided printing 11x17, A3, 8K (273x397 mm), 8K
(270x390 mm), 8K (260x368 mm), B4
(JIS), Legal, Ocio (8.5x13), Ocio
(216x340 mm), SRA4, RA4, A4, Letter
Face-up
Top edge at the right side of the tray
Automatic 2-sided printing or with
Alternative Letterhead Mode enabled
A4, Letter, 16K (197x273 mm) 16K
(195x270 mm), Executive, A5, 16K
(184x260 mm), B5 (JIS), Double Japan
Postcard (148x200 mm)
Face-down
Top edge at the back of the tray
NOTE: This is the preferred orientation when printing on A4 or
Letter.
Automatic 2-sided printing or with
Alternative Letterhead Mode enabled
11x17, A3, 8K (273x397 mm), 8K
(270x390 mm), 8K (260x368 mm), B4
(JIS), Legal, Ocio (8.5x13), Ocio
(216x340 mm), SRA4, RA4, A4, Letter
Face-down
Top edge at the left side of the tray
ENWW Load paper to Tray 2 29
Table 2-6 Letterhead or preprinted—landscape
Duplex mode Paper size How to load paper
1-sided printing A4, Letter, 16K (197x273 mm) 16K
(195x270 mm), Executive, A5, 16K
(184x260 mm), B5 (JIS), Double Japan
Postcard (148x200 mm)
Face-up
Top edge at the right side of the tray
NOTE: This is the preferred orientation when printing on A4 or
Letter.
1-sided printing 11x17, A3, 8K (273x397 mm), 8K
(270x390 mm), 8K (260x368 mm), B4
(JIS), Legal, Ocio (8.5x13), Ocio
(216x340 mm), SRA4, RA4, A4, Letter
Face-up
Top edge at the back of the tray
Automatic 2-sided printing or with
Alternative Letterhead Mode enabled
A4, Letter, 16K (197x273 mm) 16K
(195x270 mm), Executive, A5, 16K
(184x260 mm), B5 (JIS), Double Japan
Postcard (148x200 mm)
Face-down
Top edge at the left side of the tray
NOTE: This is the preferred orientation when printing on A4 or
Letter.
Automatic 2-sided printing or with
Alternative Letterhead Mode enabled
11x17, A3, 8K (273x397 mm), 8K
(270x390 mm), 8K (260x368 mm), B4
(JIS), Legal, Ocio (8.5x13), Ocio
(216x340 mm), SRA4, RA4, A4, Letter
Face-down
Top edge at the back of the tray
30 Chapter 2 Paper trays ENWW
Table 2-7 Prepunched—portrait
Duplex mode Paper size How to load paper
1-sided printing A4, Letter, 16K (197x273 mm) 16K
(195x270 mm), Executive, A5, 16K
(184x260 mm), B5 (JIS), Double Japan
Postcard (148x200 mm)
Face-up
Holes at the left side of the tray, with the top of the form at the
rear of the printer
NOTE: This is the preferred orientation when printing on A4 or
Letter.
1-sided printing 11x17, A3, 8K (273x397 mm), 8K
(270x390 mm), 8K (260x368 mm), B4
(JIS), Legal, Ocio (8.5x13), Ocio
(216x340 mm), SRA4, RA4, A4, Letter
Face-up
Holes at the back of the tray
Automatic 2-sided printing or with
Alternative Letterhead Mode enabled
A4, Letter, 16K (197x273 mm) 16K
(195x270 mm), Executive, A5, 16K
(184x260 mm), B5 (JIS), Double Japan
Postcard (148x200 mm)
Face-down
Holes at the right side of the tray
NOTE: This is the preferred orientation when printing on A4 or
Letter.
Automatic 2-sided printing or with
Alternative Letterhead Mode enabled
11x17, A3, 8K (273x397 mm), 8K
(270x390 mm), 8K (260x368 mm), B4
(JIS), Legal, Ocio (8.5x13), Ocio
(216x340 mm), SRA4, RA4, A4, Letter
Face-down
Holes at the back of the tray
ENWW Load paper to Tray 2 31
Use alternative letterhead mode
Use the Alternative Letterhead Mode feature to load letterhead or preprinted paper into the tray the same way
for all jobs, whether printing to one side of the sheet of paper or to both sides. When using this mode, load paper
as for automatic duplex printing.
●
Enable Alternative Letterhead Mode by using the printer control-panel menus
Enable Alternative Letterhead Mode by using the printer control-panel menus
Use the Settings menu to set the Alternative Letterhead Mode setting.
1. From the Home screen on the printer control panel, navigate to and open the Settings menu.
2. Open the following menus:
a. Copy/Print or Print
b. Manage Trays
c. Alternative Letterhead Mode
3. Select On.
32 Chapter 2 Paper trays ENWW
Load paper to the 550-sheet paper tray
The following information describes how to load paper into the 550-sheet paper tray.
●
Load paper to the 550-sheet paper tray
●
550-sheet paper tray paper orientation
●
Use alternative letterhead mode
Load paper to the 550-sheet paper tray
Use the following process to load paper into the 550-sheet paper tray.
1. Open the tray.
NOTE: Do not open this tray while the printer is
printing.
2. Before loading paper, adjust the paper-width
guides by squeezing the blue adjustment latches
and sliding the guides to the size of the paper
being used.
3. Adjust the paper-length guide by squeezing the
adjustment latch and sliding the guide to the size
of the paper being used.
ENWW Load paper to the 550-sheet paper tray 33
4. For any of the following paper sizes, also adjust
the blue paper-stop lever in the left rear corner of
the tray to the correct position, as indicated by the
label in the tray:
● 12 x 18
● RA3
● 11 x 17
● A3
● SRA3
5. Load paper into the tray. For information about
how to orient the paper, see 550-sheet paper tray
paper orientation on page 35.
NOTE: To prevent jams, do not overll the tray.
Be sure that the top of the stack is below the tray
full indicator.
6. Check the paper to verify the guides lightly touch
the stack, but do not bend it.
NOTE: Do not adjust the paper guides tightly
against the paper stack. Adjust them to the
indentations or markings in the tray.
7. Close the tray.
34 Chapter 2 Paper trays ENWW
8. The tray conguration message displays on the
printer control panel.
9. Press the OK button to accept the detected type
and size, or select Modify to choose a dierent
paper size or type.
For custom-size paper, specify the X and Y
dimensions for the paper when the prompt
displays on the printer control panel.
X
Y
550-sheet paper tray paper orientation
Position paper correctly in the 550-sheet tray to ensure the best print quality.
Table 2-8 Letterhead or preprinted—portrait
Duplex mode Paper size How to load paper
1-sided printing A4, Letter, 16K (197x273 mm) 16K
(195x270 mm), Executive, A5, 16K
(184x260 mm), B5 (JIS), Double Japan
Postcard (148x200 mm)
Face-up
Top edge at the back of the tray
NOTE: This is the preferred orientation when printing on A4 or
Letter.
1-sided printing 12x18, 11x17, A3, 8K (273x397 mm), 8K
(270x390 mm), 8K (260x368 mm), B4
(JIS), Legal, Ocio (8.5x13), Ocio
(216x340 mm), SRA3, RA3, SRA4, RA4,
A4, Letter
Face-up
Top edge at the right side of the tray
ENWW Load paper to the 550-sheet paper tray 35
Table 2-8 Letterhead or preprinted—portrait (continued)
Duplex mode Paper size How to load paper
Automatic 2-sided printing or with
Alternative Letterhead Mode enabled
A4, Letter, 16K (197x273 mm) 16K
(195x270 mm), Executive, A5, 16K
(184x260 mm), B5 (JIS), Double Japan
Postcard (148x200 mm)
Face-down
Top edge at the back of the tray
NOTE: This is the preferred orientation when printing on A4 or
Letter.
Automatic 2-sided printing or with
Alternative Letterhead Mode enabled
12x18, 11x17, A3, 8K (273x397 mm), 8K
(270x390 mm), 8K (260x368 mm), B4
(JIS), Legal, Ocio (8.5x13), Ocio
(216x340 mm), SRA3, RA3, SRA4, RA4,
A4, Letter
Face-down
Top edge at the left side of the tray
Table 2-9 Letterhead or preprinted—landscape
Duplex mode Paper size How to load paper
1-sided printing A4, Letter, 16K (197x273 mm) 16K
(195x270 mm), Executive, A5, 16K
(184x260 mm), B5 (JIS), Double Japan
Postcard (148x200 mm)
Face-up
Top edge at the right side of the tray
NOTE: This is the preferred orientation when printing on A4 or
Letter.
1-sided printing 12x18, 11x17, A3, 8K (273x397 mm), 8K
(270x390 mm), 8K (260x368 mm), B4
(JIS), Legal, Ocio (8.5x13), Ocio
(216x340 mm), SRA3, RA3, SRA4, RA4,
A4, Letter
Face-up
Top edge at the back of the tray
36 Chapter 2 Paper trays ENWW
Table 2-9 Letterhead or preprinted—landscape (continued)
Duplex mode Paper size How to load paper
Automatic 2-sided printing or with
Alternative Letterhead Mode enabled
12x18, 11x17, A3, 8K (273x397 mm), 8K
(270x390 mm), 8K (260x368 mm), B4
(JIS), Legal, Ocio (8.5x13), Ocio
(216x340 mm), SRA3, RA3, SRA4, RA4,
A4, Letter
Face-down
Top edge at the back of the tray
Automatic 2-sided printing or with
Alternative Letterhead Mode enabled
A4, Letter, 16K (197x273 mm) 16K
(195x270 mm), Executive, A5, 16K
(184x260 mm), B5 (JIS), Double Japan
Postcard (148x200 mm)
Face-down
Top edge at the left side of the tray
NOTE: This is the preferred orientation when printing on A4 or
Letter.
Table 2-10 Prepunched—portrait
Duplex mode Paper size How to load paper
1-sided printing A4, Letter, 16K (197x273 mm) 16K
(195x270 mm), Executive, A5, 16K
(184x260 mm), B5 (JIS), Double Japan
Postcard (148x200 mm)
Face-up
Holes at the left side of the tray, with the top of the form at the
rear of the printer
NOTE: This is the preferred orientation when printing on A4 or
Letter.
1-sided printing 12x18, 11x17, A3, 8K (273x397 mm), 8K
(270x390 mm), 8K (260x368 mm), B4
(JIS), Legal, Ocio (8.5x13), Ocio
(216x340 mm), SRA3, RA3, SRA4, RA4,
A4, Letter
Face-up
Holes at the back of the tray
ENWW Load paper to the 550-sheet paper tray 37
Table 2-10 Prepunched—portrait (continued)
Duplex mode Paper size How to load paper
Automatic 2-sided printing or with
Alternative Letterhead Mode enabled
A4, Letter, 16K (197x273 mm) 16K
(195x270 mm), Executive, A5, 16K
(184x260 mm), B5 (JIS), Double Japan
Postcard (148x200 mm)
Face-down
Holes at the right side of the tray
NOTE: This is the preferred orientation when printing on A4 or
Letter.
Automatic 2-sided printing or with
Alternative Letterhead Mode enabled
12x18, 11x17, A3, 8K (273x397 mm), 8K
(270x390 mm), 8K (260x368 mm), B4
(JIS), Legal, Ocio (8.5x13), Ocio
(216x340 mm), SRA3, RA3, SRA4, RA4,
A4, Letter
Face-down
Holes at the back of the tray
38 Chapter 2 Paper trays ENWW
Use alternative letterhead mode
Use the Alternative Letterhead Mode feature to load letterhead or preprinted paper into the tray the same way
for all jobs, whether printing to one side of the sheet of paper or to both sides. When using this mode, load paper
as for automatic duplex printing.
●
Enable Alternative Letterhead Mode by using the printer control-panel menus
Enable Alternative Letterhead Mode by using the printer control-panel menus
Use the Settings menu to set the Alternative Letterhead Mode setting.
1. From the Home screen on the printer control panel, navigate to and open the Settings menu.
2. Open the following menus:
a. Copy/Print or Print
b. Manage Trays
c. Alternative Letterhead Mode
3. Select On.
ENWW Load paper to the 550-sheet paper tray 39
Load paper to the 2 x 550-sheet paper trays
The following information describes how to load paper into the 2 x 550-sheet paper trays.
●
Load paper to the 2 x 550-sheet paper trays
●
2 x 550-sheet paper tray paper orientation
●
Use alternative letterhead mode
Load paper to the 2 x 550-sheet paper trays
Use the following process to load paper into the 2 x 550-sheet paper trays.
1. Open the tray.
NOTE: Do not open this tray while the printer is
printing.
2. Before loading paper, adjust the paper-width
guides by squeezing the blue adjustment latches
and sliding the guides to the size of the paper
being used.
3. Adjust the paper-length guide by squeezing the
adjustment latch and sliding the guide to the size
of the paper being used.
40 Chapter 2 Paper trays ENWW
4. For any of the following paper sizes, also adjust
the blue paper-stop lever in the left rear corner of
the tray to the correct position, as indicated by the
label in the tray:
● 12 x 18
● RA3
● 11 x 17
● A3
● SRA3
5. Load paper into the tray. For information about
how to orient the paper, see 2 x 550-sheet paper
tray paper orientation on page 42.
NOTE: To prevent jams, do not overll the tray.
Be sure that the top of the stack is below the tray
full indicator.
6. Check the paper to verify the guides lightly touch
the stack, but do not bend it.
NOTE: Do not adjust the paper guides tightly
against the paper stack. Adjust them to the
indentations or markings in the tray.
7. Close the tray.
ENWW Load paper to the 2 x 550-sheet paper trays 41
8. The tray conguration message displays on the
printer control panel.
9. Press the OK button to accept the detected type
and size, or select Modify to choose a dierent
paper size or type.
For custom-size paper, specify the X and Y
dimensions for the paper when the prompt
displays on the printer control panel.
X
Y
2 x 550-sheet paper tray paper orientation
Position paper correctly in the 2 x 550-sheet trays to ensure the best print quality.
Table 2-11 Letterhead or preprinted—portrait
Duplex mode Paper size How to load paper
1-sided printing A4, Letter, 16K (197x273 mm) 16K
(195x270 mm), Executive, A5, 16K
(184x260 mm), B5 (JIS), Double Japan
Postcard (148x200 mm)
Face-up
Top edge at the back of the tray
NOTE: This is the preferred orientation when printing on A4 or
Letter.
1-sided printing 12x18, 11x17, A3, 8K (273x397 mm), 8K
(270x390 mm), 8K (260x368 mm), B4
(JIS), Legal, Ocio (8.5x13), Ocio
(216x340 mm), SRA3, RA3, SRA4, RA4,
A4, Letter
Face-up
Top edge at the right side of the tray
42 Chapter 2 Paper trays ENWW
Table 2-11 Letterhead or preprinted—portrait (continued)
Duplex mode Paper size How to load paper
Automatic 2-sided printing or with
Alternative Letterhead Mode enabled
A4, Letter, 16K (197x273 mm) 16K
(195x270 mm), Executive, A5, 16K
(184x260 mm), B5 (JIS), Double Japan
Postcard (148x200 mm)
Face-down
Top edge at the back of the tray
NOTE: This is the preferred orientation when printing on A4 or
Letter.
Automatic 2-sided printing or with
Alternative Letterhead Mode enabled
12x18, 11x17, A3, 8K (273x397 mm), 8K
(270x390 mm), 8K (260x368 mm), B4
(JIS), Legal, Ocio (8.5x13), Ocio
(216x340 mm), SRA3, RA3, SRA4, RA4,
A4, Letter
Face-down
Top edge at the left side of the tray
Table 2-12 Letterhead or preprinted—landscape
Duplex mode Paper size How to load paper
1-sided printing A4, Letter, 16K (197x273 mm) 16K
(195x270 mm), Executive, A5, 16K
(184x260 mm), B5 (JIS), Double Japan
Postcard (148x200 mm)
Face-up
Top edge at the right side of the tray
NOTE: This is the preferred orientation when printing on A4 or
Letter.
1-sided printing 12x18, 11x17, A3, 8K (273x397 mm), 8K
(270x390 mm), 8K (260x368 mm), B4
(JIS), Legal, Ocio (8.5x13), Ocio
(216x340 mm), SRA3, RA3, SRA4, RA4,
A4, Letter
Face-up
Top edge at the back of the tray
ENWW Load paper to the 2 x 550-sheet paper trays 43
Table 2-12 Letterhead or preprinted—landscape (continued)
Duplex mode Paper size How to load paper
Automatic 2-sided printing or with
Alternative Letterhead Mode enabled
12x18, 11x17, A3, 8K (273x397 mm), 8K
(270x390 mm), 8K (260x368 mm), B4
(JIS), Legal, Ocio (8.5x13), Ocio
(216x340 mm), SRA3, RA3, SRA4, RA4,
A4, Letter
Face-down
Top edge at the back of the tray
Automatic 2-sided printing or with
Alternative Letterhead Mode enabled
A4, Letter, 16K (197x273 mm) 16K
(195x270 mm), Executive, A5, 16K
(184x260 mm), B5 (JIS), Double Japan
Postcard (148x200 mm)
Face-down
Top edge at the left side of the tray
NOTE: This is the preferred orientation when printing on A4 or
Letter.
Table 2-13 Prepunched—portrait
Duplex mode Paper size How to load paper
1-sided printing A4, Letter, 16K (197x273 mm) 16K
(195x270 mm), Executive, A5, 16K
(184x260 mm), B5 (JIS), Double Japan
Postcard (148x200 mm)
Face-up
Holes at the left side of the tray, with the top of the form at the
rear of the printer
NOTE: This is the preferred orientation when printing on A4 or
Letter.
1-sided printing 12x18, 11x17, A3, 8K (273x397 mm), 8K
(270x390 mm), 8K (260x368 mm), B4
(JIS), Legal, Ocio (8.5x13), Ocio
(216x340 mm), SRA3, RA3, SRA4, RA4,
A4, Letter
Face-up
Holes at the back of the tray
44 Chapter 2 Paper trays ENWW
Table 2-13 Prepunched—portrait (continued)
Duplex mode Paper size How to load paper
Automatic 2-sided printing or with
Alternative Letterhead Mode enabled
A4, Letter, 16K (197x273 mm) 16K
(195x270 mm), Executive, A5, 16K
(184x260 mm), B5 (JIS), Double Japan
Postcard (148x200 mm)
Face-down
Holes at the right side of the tray
NOTE: This is the preferred orientation when printing on A4 or
Letter.
Automatic 2-sided printing or with
Alternative Letterhead Mode enabled
12x18, 11x17, A3, 8K (273x397 mm), 8K
(270x390 mm), 8K (260x368 mm), B4
(JIS), Legal, Ocio (8.5x13), Ocio
(216x340 mm), SRA3, RA3, SRA4, RA4,
A4, Letter
Face-down
Holes at the back of the tray
ENWW Load paper to the 2 x 550-sheet paper trays 45
Use alternative letterhead mode
Use the Alternative Letterhead Mode feature to load letterhead or preprinted paper into the tray the same way
for all jobs, whether printing to one side of the sheet of paper or to both sides. When using this mode, load paper
as for automatic duplex printing.
●
Enable Alternative Letterhead Mode by using the printer control-panel menus
Enable Alternative Letterhead Mode by using the printer control-panel menus
Use the Settings menu to set the Alternative Letterhead Mode setting.
1. From the Home screen on the printer control panel, navigate to and open the Settings menu.
2. Open the following menus:
a. Copy/Print or Print
b. Manage Trays
c. Alternative Letterhead Mode
3. Select On.
46 Chapter 2 Paper trays ENWW
Load paper to the 2,700-sheet high-capacity input paper trays
The following information describes how to load paper into the HCI paper trays.
●
Load paper to the 2,700-sheet high-capacity input paper trays
●
2,700-sheet HCI paper tray paper orientation
●
Use alternative letterhead mode
Load paper to the 2,700-sheet high-capacity input paper trays
Use the following process to load paper into the HCI paper trays.
1. Release the tray latch, and then slide the tray away
from the printer to open it.
NOTE: Do not open this tray while the printer is
printing.
2. Adjust the paper-size guide to the correct position
for the paper.
11
A4
ENWW Load paper to the 2,700-sheet high-capacity input paper trays 47
3. Load paper into the tray. Check the paper to verify
the guides lightly touch the stack, but do not bend
it. For information about how to orient the paper,
see 2,700-sheet HCI paper tray paper orientation
on page 48.
NOTE: To prevent jams, do not overll the tray.
Be sure that the top of the stack is below the tray
full indicator.
NOTE: If the tray is not adjusted correctly, an
error message might appear during printing or the
paper might jam.
4. Close the tray.
5. The tray conguration message displays on the
printer control panel.
6. Press the OK button to accept the detected type
and size, or select Modify to choose a dierent
paper size or type.
2,700-sheet HCI paper tray paper orientation
Position paper correctly in the HCI trays to ensure the best print quality.
48 Chapter 2 Paper trays ENWW
Table 2-14 Letterhead or preprinted—portrait
Duplex mode Paper size How to load paper
1-sided printing A4, Letter Face-down
Top edge at the back of the tray
Automatic 2-sided printing or with
Alternative Letterhead Mode enabled
A4, Letter Face-up
Top edge at the back of the tray
ENWW Load paper to the 2,700-sheet high-capacity input paper trays 49
Table 2-15 Letterhead or preprinted—landscape
Duplex mode Paper size How to load paper
1-sided printing A4, Letter Face-down
Top edge at the left side of the tray
Automatic 2-sided printing or with
Alternative Letterhead Mode enabled
A4, Letter Face-up
Top edge at the right side of the tray
50 Chapter 2 Paper trays ENWW
Table 2-16 Prepunched-landscape
Duplex mode Paper size How to load paper
1-sided printing A4, Letter Face-down
Holes at the left side of the tray
Automatic 2-sided printing or with
Alternative Letterhead Mode enabled
A4, Letter Face-up
Holes at the right side of the tray, with the top of the form to the
right side
ENWW Load paper to the 2,700-sheet high-capacity input paper trays 51
Use alternative letterhead mode
Use the Alternative Letterhead Mode feature to load letterhead or preprinted paper into the tray the same way
for all jobs, whether printing to one side of the sheet of paper or to both sides. When using this mode, load paper
as for automatic duplex printing.
●
Enable Alternative Letterhead Mode by using the printer control-panel menus
Enable Alternative Letterhead Mode by using the printer control-panel menus
Use the Settings menu to set the Alternative Letterhead Mode setting.
1. From the Home screen on the printer control panel, navigate to and open the Settings menu.
2. Open the following menus:
a. Copy/Print or Print
b. Manage Trays
c. Alternative Letterhead Mode
3. Select On.
52 Chapter 2 Paper trays ENWW
Load and print envelopes
Use only Tray 1 to print on envelopes. Tray 1 holds up to 10 envelopes.
●
Print envelopes
●
Envelope orientation
Print envelopes
To print envelopes using the manual feed option, follow these steps to select the correct settings in the print
driver, and then load the envelopes into the tray after sending the print job to the printer.
1. From the software program, select the Print option.
2. Select the printer from the list of printers, and then click the Properties or Preferences button to open the
print driver.
NOTE: The name of the button varies for dierent software programs.
NOTE: To access these features from a Windows 8.1 Start screen app, select Devices, select Print, and
then select the printer.
NOTE: To access these features from Windows 10, select Print, and then select the printer.
3. Click the Paper/Quality tab.
4. In the Paper size drop-down list, select the correct size for the envelopes.
5. In the Paper type drop-down list, select Envelope.
6. In the Paper source drop-down list, select Manual feed.
7. Click the OK button to close the Document Properties dialog box.
8. In the Print dialog box, click the OK button to print the job.
Envelope orientation
Envelopes need to be loaded in a specic manner in order to print correctly.
NOTE: The printer does not support duplex printing on envelopes.
ENWW Load and print envelopes 53
Table 2-17 Envelope orientation
Tray Envelope size How to load
Tray 1 Envelope #9, Envelope #10,
Envelope Monarch, Envelope DL,
Envelope B5, Envelope C5
(wallet), Envelope C6
Face-down
Top edge toward the back of the printer
Tray 1 Envelope B5, Envelope C5
(pocket)
Face-down
Top edge leading into the printer
54 Chapter 2 Paper trays ENWW
Load and print labels
To print on sheets of labels, use Tray 1 or the 550-sheet trays.
●
Manually feed labels
●
Label orientation
Manually feed labels
Use the manual feed mode to print sheets of labels.
1. From the software program, select the Print option.
2. Select the printer from the list of printers, and then click the Properties or Preferences button to open the
print driver.
NOTE: The name of the button varies for dierent software programs.
NOTE: To access these features from a Windows 8.1 Start screen app, select Devices, select Print, and
then select the printer.
NOTE: To access these features from Windows 10, select Print, and then select the printer.
3. Click the Paper/Quality tab.
4. In the Paper size drop-down list, select the correct size for the sheets of labels.
5. In the Paper type drop-down list, select Labels.
6. In the Paper source drop-down list, select Manual feed.
NOTE: When using manual feed, the printer prints from the lowest-numbered tray that is congured for
the correct size of paper, so it is not necessary to specify a particular tray. For example, if Tray 2 is
congured for labels, the printer will print from Tray 2. If Tray 3 is installed and congured for labels, but
Tray 2 is not congured for labels, the printer will print from Tray 3.
7. Click the OK button to close the Document Properties dialog box.
8. In the Print dialog box, click the Print button to print the job.
Label orientation
Labels need to be loaded in a specic manner in order to print correctly.
ENWW Load and print labels 55
Table 2-18 Label orientation
Tray How to load labels
Tray 1 Face-down
Bottom edge leading into the printer
550-sheet trays Face-up
Top edge at the back of the tray
56 Chapter 2 Paper trays ENWW
3 Supplies, accessories, and parts
Order supplies or accessories, replace the toner cartridges, or remove and replace another part.
●
Order supplies, accessories, and parts
●
Dynamic security
●
Congure the HP toner-cartridge-protection supply settings
●
Replace the toner cartridges
●
Replace the imaging drums
●
Replace the toner-collection unit
For video assistance, see www.hp.com/videos/LaserJet.
The following information is correct at the time of publication. For current information, see www.hp.com/
support/colorljM856.
For more information:
HP's all-inclusive help for the printer includes the following information:
● Install and congure
● Learn and use
● Solve problems
● Download software and rmware updates
● Join support forums
● Find warranty and regulatory information
ENWW 57
Order supplies, accessories, and parts
Find out how to obtain replacement supplies, accessories, and parts for the printer.
●
Ordering
●
Supplies and accessories
●
Maintenance/long-life consumables
●
Customer self-repair parts
Ordering
Order parts, supplies, or accessories through one of the following channels.
Table 3-1 Ordering options
Ordering option Ordering information
Order supplies and paper http://www.hp.com/go/SureSupply
Order genuine HP parts or accessories www.hp.com/buy/parts
Order through service or support providers Contact an HP-authorized service or support provider.
Order using the HP Embedded Web Server (EWS) To access, in a supported web browser on your computer, enter the
printer IP address or host name in the address/URL eld. The EWS
contains a link to the HP SureSupply website, which provides
options for purchasing Original HP supplies.
Supplies and accessories
To order supplies or accessories, nd the correct part number.
Table
3-2 Supplies
Item Description Cartridge number Part number
HP 659A Black Original LaserJet Toner
Cartridge
Standard-yield replacement black toner
cartridge
659A W2010A
HP 659X High Yield Black Original
LaserJet Toner Cartridge
High-yield replacement black toner
cartridge
659X W2010X
HP 659A Cyan Original LaserJet Toner
Cartridge
Standard-yield replacement cyan toner
cartridge
659A W2011A
HP 659X High Yield Cyan Original
LaserJet Toner Cartridge
High-yield replacement cyan toner
cartridge
659X W2011X
HP 659A Magenta Original LaserJet
Toner Cartridge
Standard-yield replacement magenta
toner cartridge
659A W2013A
HP 659X High Yield Magenta Original
LaserJet Toner Cartridge
High-yield replacement magenta toner
cartridge
659X W2013X
HP 659A Yellow Original LaserJet Toner
Cartridge
Standard-yield replacement yellow
toner cartridge
659A W2012A
58 Chapter 3 Supplies, accessories, and parts ENWW
Table 3-2 Supplies (continued)
Item Description Cartridge number Part number
HP 659X High Yield Yellow Original
LaserJet Toner Cartridge
High-yield replacement yellow toner
cartridge
659X W2012X
HP Imaging Drum Replacement imaging drum 660A W2004A
Table 3-3 Accessories
Item Description Cartridge number Part number
HP LaserJet 550-sheet Paper Tray Optional 550-sheet paper tray
NOTE: The printer supports up to two
550-sheet paper trays.
Not applicable T3V27A
HP LaserJet 2 x 550-sheet Paper Tray
and Stand
Optional 2 x 550-sheet paper tray and
stand to support the printer
Not applicable T3V29A
HP LaserJet 2,700-sheet HCI Paper
Tray and Stand
Optional 2,700-sheet paper tray and
stand to support the printer
Not applicable T3V30A
HP LaserJet Stand Optional printer stand Not applicable T3V28A
HP Jetdirect 2900nw Print Server HP Jetdirect accessory for Wi-Fi
connectivity and an additional Ethernet
port
Not applicable J8031A
HP Jetdirect 3100w BLE/NFC/Wireless
Accessory
HP Jetdirect accessory for Wi-Fi, BLE,
NFC, and proximity badge reading
Not applicable 3JN69A
HP Internal USB ports Two optional USB ports for connecting
third-party devices
Not applicable B5L28A
HP Foreign Interface Harness Optional port accessory for connecting
third-party devices.
Not applicable B5L31A
HP Secure High Performance Hard Disk
Drive
Optional 500 GB FIPS140 certied hard
drive
Not applicable B5L29A
HP 1 GB DDR3 x32 144-Pin 800MHz
SODIMM
Optional DIMM for expanding the
memory
Not applicable E5K48A
Maintenance/long-life consumables
Maintain optimal print quality with Certied HP Genuine Long Life Consumables (LLCs).
Table
3-4 Maintenance/long-life consumables
Maintenance/LLC Kit Part number Estimated life
1
HP LaserJet 110V Fuser Kit 4YL16A
150,000 pages
*
HP LaserJet 220V Fuser Kit 4YL17A
150,000 pages
*
HP LaserJet Image Transfer Kit 3WT89A
150,000 pages
*
HP LaserJet Toner Collection Unit 3WT90A
90,000 pages
*
1
HP Maintenance/Long Life Consumables (LLC) life specications are estimations based on the LLC life test conditions listed below. Actual
individual life/yield during normal use varies depending on usage, environment, paper and other factors. Estimated life is not an implied
guarantee or warrantable.
ENWW Order supplies, accessories, and parts 59
*
The LLC life test conditions:
● Print coverage: 5% evenly distributed across the page
● Environment: 17° to 25°C; 30%-70% relative humidity (RH)
● Media size: Letter/A4
● Media weight: 75 g/m2 plain media
● Job size: 4 pages or more on average
●
Long-edge feed (Letter/A4)
Factors that can reduce life from the conditions above:
● Media narrower than Letter/A4 widths (thermal slowdowns equal more rotations)
● Paper heavier than 75 g/m2 (heavier media creates higher stress on printer components)
● Print jobs smaller than 4 pages (smaller jobs mean more thermal cycling and more rotations)
Customer self-repair parts
Customer Self-Repair (CSR) parts are available for many HP LaserJet printers to reduce repair time.
NOTE: More information about the CSR program and benets can be found at www.hp.com/go/csr-support and
www.hp.com/go/csr-faq.
Genuine HP replacement parts can be ordered at www.hp.com/buy/parts or by contacting an HP-authorized
service or support provider. When ordering, one of the following will be needed: part number, serial number
(found on back of printer), product number, or printer name.
● Parts listed as Mandatory self-replacement are to be installed by customers, unless you are willing to pay
HP service personnel to perform the repair. For these parts, on-site or return-to-depot support is not
provided under the HP printer warranty.
● Parts listed as Optional self-replacement can be installed by HP service personnel at your request for no
additional charge during the printer warranty period.
Table
3-5 Customer self-repair parts
Item Description Self-replacement options Part number
550-sheet paper tray Replacement 550-sheet paper tray Mandatory T3V27A
Toner collection unit Replacement toner collection unit Mandatory 3WT90A
Fuser Replacement fuser Mandatory 4YL16A (110V)
4YL17A (220V)
Image transfer kit Replacement intermediate transfer belt,
secondary transfer roller, and paper tray
rollers
Mandatory 3WT89A
Foreign interface harness Replacement foreign interface harness Mandatory B5L31A
Internal USB ports Replacement internal USB ports Mandatory B5L28A
Secure Hard Disk Drive Replacement hard disk drive Mandatory B5L29A
60 Chapter 3 Supplies, accessories, and parts ENWW
Table 3-5 Customer self-repair parts (continued)
Item Description Self-replacement options Part number
1 GB 90-Pin DDR3 x32 800 MHz SODIMM Replacement memory DIMM Mandatory E5K48A
HP Jetdirect 2900nw Print Server HP Jetdirect accessory for Wi-Fi connectivity
and an additional Ethernet port
Mandatory J8031A
HP Jetdirect 3100w BLE/NFC/Wireless
Accessory
HP Jetdirect accessory for Wi-Fi, BLE, NFC,
and proximity badge reading
Mandatory 3JN69A
Dynamic security
Learn about dynamic-security-enabled printers.
Certain HP printers use cartridges that have security chips or electronic circuitry. Cartridges using a non-HP chip
or modied or non-HP circuitry* might not work. And, those that work today might not work in the future.
As is standard in the printing business, HP has a process for authenticating cartridges. HP continues to use
security measures to protect the quality of our customer experience, maintain the integrity of our printing
systems, and protect our intellectual property. These measures include authentication methods that change
periodically and might prevent some third-party supplies from working now or in the future. HP printers and
original HP cartridges deliver the best quality, security and reliability. When cartridges are cloned or
counterfeited, the customer is exposed to quality and potential security risks, compromising the printing
experience.
*Non-HP Chips and modied or non-HP electronic circuitry are not produced or validated by HP. HP cannot
guarantee that these chips or circuitry will work in your printer now or in the future. If you are using a non-
original HP cartridge, please check with your supplier to ensure your cartridge has an original HP security chip or
unmodied HP electronic circuitry.
ENWW Dynamic security 61
Congure the HP toner-cartridge-protection supply settings
A network administrator can congure the toner-cartridge-protection settings using the printer control panel or
the HP Embedded Web Server (EWS).
●
Introduction
●
Enable or disable the Cartridge Policy feature
●
Enable or disable the Cartridge Protection feature
Introduction
Use HP Cartridge Policy and Cartridge Protection to control which cartridges are installed in the printer and
protect the cartridges that are installed from theft.
In HP Web Jetadmin, the settings are located under the Device Management pane in the following menu chain:
Cong > Supplies > Cartridge Policy or Cartridge Protection.
These features are available with HP FutureSmart versions 3 and later. Both features are o by default.
● Cartridge Policy: This feature protects the printer from counterfeit toner cartridges by allowing only genuine
HP cartridges to be used with the printer. Using genuine HP cartridges ensures the best possible print
quality. When someone installs a cartridge that is not a genuine HP cartridge, the printer control panel
displays a message that the cartridge is unauthorized and it provides information explaining how to
proceed.
● Cartridge Protection: This feature permanently associates toner cartridges with a specic printer, or eet of
printers, so they cannot be used in other printers. Protecting cartridges protects your investment. When
this feature is enabled, if someone attempts to transfer a protected cartridge from the original printer into
an unauthorized printer, that printer will not print with the protected cartridge. The printer control panel
displays a message that the cartridge is protected, and it provides information explaining how to proceed.
CAUTION: After enabling cartridge protection for the printer, all subsequent toner cartridges installed in
the printer are automatically and permanently protected. To avoid protecting a new cartridge, disable the
feature before installing the new cartridge.
Turning the feature o does not turn o protection for cartridges that are currently installed.
62 Chapter 3 Supplies, accessories, and parts ENWW
Enable or disable the Cartridge Policy feature
The Cartridge Policy feature can be enabled or disabled using the control panel or the Embedded Web Server
(EWS).
●
Use the printer control panel to enable the Cartridge Policy feature
●
Use the printer control panel to disable the Cartridge Policy feature
●
Use the HP Embedded Web Server (EWS) to enable the Cartridge Policy feature
●
Use the HP Embedded Web Server (EWS) to disable the Cartridge Policy feature
●
Troubleshoot Cartridge Policy control panel error messages
NOTE: Enabling or disabling this feature might require entering an administrator password.
Check with your administrator to determine if an administrator password has been set. EWS passwords cannot
be recovered.
Use the printer control panel to enable the Cartridge Policy feature
From the printer control panel, a network administrator can enable the Cartridge Policy feature. This allows only
genuine HP cartridges to be used with the printer.
1. From the Home screen on the printer control panel, navigate to the Settings application, and then select
the Settings icon.
2. Open the following menus:
a. Manage Supplies
b. Cartridge Policy
3. Select Authorized HP.
Use the printer control panel to disable the Cartridge Policy feature
From the printer control panel, a network administrator can disable the Cartridge Policy feature. This removes
the restriction that only genuine HP cartridges can be used.
1. From the Home screen on the printer control panel, navigate to the Settings application, and then select
the Settings icon.
2. Open the following menus:
a. Manage Supplies
b. Cartridge Policy
3. Select O.
Use the HP Embedded Web Server (EWS) to enable the Cartridge Policy feature
From the EWS, a network administrator can enable the Cartridge Policy feature. This allows only genuine HP
cartridges to be used with the printer.
1. Open the HP Embedded Web Server (EWS):
ENWW Congure the HP toner-cartridge-protection supply settings 63
a. From the Home screen on the printer control panel, touch the Information icon , and then touch the
Ethernet icon to display the IP address or host name.
b. Open a web browser, and in the address line, type the IP address or host name exactly as it displays
on the printer control panel. Press the Enter key on the computer keyboard. The EWS opens.
NOTE: If the web browser displays a message indicating that accessing the website might not be
safe, select the option to continue to the website. Accessing this website will not harm the computer.
2. Open the Copy/Print tab.
3. From the left navigation pane, select Manage Supplies.
4. In the Supply Settings area, select Authorized HP from the Cartridge Policy drop-down list.
5. Click the Apply button to save the changes.
Use the HP Embedded Web Server (EWS) to disable the Cartridge Policy feature
From the EWS, a network administrator can disable the Cartridge Policy feature. This removes the restriction that
only genuine HP cartridges can be used.
1. Open the HP Embedded Web Server (EWS):
a. From the Home screen on the printer control panel, touch the Information icon , and then touch the
Ethernet icon to display the IP address or host name.
b. Open a web browser, and in the address line, type the IP address or host name exactly as it displays
on the printer control panel. Press the Enter key on the computer keyboard. The EWS opens.
NOTE: If the web browser displays a message indicating that accessing the website might not be
safe, select the option to continue to the website. Accessing this website will not harm the computer.
2. Open the Copy/Print tab.
3. From the left navigation pane, select Manage Supplies.
4. In the Supply Settings area, select O from the Cartridge Policy drop-down list.
5. Click the Apply button to save the changes.
Troubleshoot Cartridge Policy control panel error messages
Review the recommended actions for Cartridge Policy error messages.
64 Chapter 3 Supplies, accessories, and parts ENWW
Table 3-6 Cartridge Policy control panel error messages
Error message Description Recommended action
10.0X.30 Unauthorized <Color> Cartridge The administrator has congured this
printer to use only genuine HP supplies that
are still under warranty. The cartridge must
be replaced to continue printing.
Replace the cartridge with a genuine HP
toner cartridge.
If you believe you purchased a genuine HP
supply, visit www.hp.com/go/anticounterfeit
to determine if the toner cartridge is a
genuine HP cartridge, and learn what to do if
it is not a genuine HP cartridge.
ENWW Congure the HP toner-cartridge-protection supply settings 65
Enable or disable the Cartridge Protection feature
The Cartridge Protection feature can be enabled or disabled using the control panel or the Embedded Web
Server (EWS).
●
Use the printer control panel to enable the Cartridge Protection feature
●
Use the printer control panel to disable the Cartridge Protection feature
●
Use the HP Embedded Web Server (EWS) to enable the Cartridge Protection feature
●
Use the HP Embedded Web Server (EWS) to disable the Cartridge Protection feature
●
Troubleshoot Cartridge Protection control panel error messages
NOTE: Enabling or disabling this feature might require entering an administrator password.
Check with your administrator to determine if an administrator password has been set. EWS passwords cannot
be recovered.
Use the printer control panel to enable the Cartridge Protection feature
From the printer control panel, a network administrator can enable the Cartridge Protection feature. This
protects the cartridges associated with the printer from being stolen and used in other printers.
1. From the Home screen on the printer control panel, navigate to the Settings application, and then select
the Settings icon.
2. Open the following menus:
a. Manage Supplies
b. Cartridge Protection
3. Select Protect Cartridges.
4. When the printer prompts to conrm, select Continue to enable the feature.
CAUTION: After enabling cartridge protection for the printer, all subsequent toner cartridges installed in
the printer are automatically and permanently protected. To avoid protecting a new cartridge, disable the
feature before installing the new cartridge.
Turning the feature o does not turn o protection for cartridges that are currently installed.
Use the printer control panel to disable the Cartridge Protection feature
From the printer control panel, a network administrator can disable the Cartridge Protection feature. This
removes protection for any new cartridges installed in the printer.
1. From the Home screen on the printer control panel, navigate to the Settings application, and then select
the Settings icon.
2. Open the following menus:
a. Manage Supplies
b. Cartridge Protection
3. Select O.
66 Chapter 3 Supplies, accessories, and parts ENWW
Use the HP Embedded Web Server (EWS) to enable the Cartridge Protection feature
From the EWS, a network administrator can enable the Cartridge Protection feature. This protects the cartridges
associated with the printer from being stolen and used in other printers.
1. Open the HP Embedded Web Server (EWS):
a. From the Home screen on the printer control panel, touch the Information icon , and then touch the
Ethernet icon
to display the IP address or host name.
b. Open a web browser, and in the address line, type the IP address or host name exactly as it displays
on the printer control panel. Press the Enter key on the computer keyboard. The EWS opens.
NOTE: If the web browser displays a message indicating that accessing the website might not be
safe, select the option to continue to the website. Accessing this website will not harm the computer.
2. Open the Copy/Print tab.
3. From the left navigation pane, select Manage Supplies.
4. In the Supply Settings area, select Protect cartridges from the Cartridge Protection drop-down list.
5. Click the Apply button to save the changes.
CAUTION: After enabling cartridge protection for the printer, all subsequent toner cartridges installed in
the printer are automatically and permanently protected. To avoid protecting a new cartridge, disable the
feature before installing the new cartridge.
Turning the feature o does not turn o protection for cartridges that are currently installed.
Use the HP Embedded Web Server (EWS) to disable the Cartridge Protection feature
From the EWS, a network administrator can disable the Cartridge Protection feature. This removes protection for
any new cartridges installed in the printer.
1. Open the HP Embedded Web Server (EWS):
a. From the Home screen on the printer control panel, touch the Information icon , and then touch the
Ethernet icon to display the IP address or host name.
b. Open a web browser, and in the address line, type the IP address or host name exactly as it displays
on the printer control panel. Press the Enter key on the computer keyboard. The EWS opens.
NOTE: If the web browser displays a message indicating that accessing the website might not be
safe, select the option to continue to the website. Accessing this website will not harm the computer.
2. Open the Copy/Print tab.
3. From the left navigation pane, select Manage Supplies.
4. In the Supply Settings area, select O from the Cartridge Protection drop-down list.
5. Click the Apply button to save the changes.
ENWW Congure the HP toner-cartridge-protection supply settings 67
Troubleshoot Cartridge Protection control panel error messages
Review the recommended actions for Cartridge Protection error messages.
Table 3-7 Cartridge Protection control panel error messages
Error message Description Recommended action
10.0X.57 Protected <Color> Cartridge The cartridge can only be used in the printer
or eet of printers that initially protected it
using HP Cartridge Protection.
The Cartridge Protection feature allows an
administrator to restrict cartridges to work
in only one printer or eet of printers. The
cartridge must be replaced to continue
printing.
Replace the cartridge with a new toner
cartridge.
68 Chapter 3 Supplies, accessories, and parts ENWW
Replace the toner cartridges
Replace the toner cartridge if you receive a message on the printer, or if you have print quality problems.
●
Toner-cartridge information
●
Remove and replace the cartridges
Toner-cartridge information
This printer indicates when the toner-cartridge level is low and very low. The actual toner-cartridge life remaining
can vary. Consider having a replacement cartridge available to install when print quality is no longer acceptable.
To purchase cartridges or check cartridge compatibility for the printer, go to HP SureSupply at www.hp.com/go/
suresupply. Scroll to the bottom of the page and verify that the country/region is correct.
The printer uses four colors and has a dierent toner cartridge for each color: yellow (Y), magenta (M), cyan (C),
and black (K). The toner cartridges are inside the front door.
Table 3-8 Toner-cartridge information
Item Description Cartridge number Part number
HP 659A Black Original LaserJet Toner
Cartridge
Standard-yield replacement black toner
cartridge
659A W2010A
HP 659X High Yield Black Original
LaserJet Toner Cartridge
High-yield replacement black toner
cartridge
659X W2010X
HP 659A Cyan Original LaserJet Toner
Cartridge
Standard-yield replacement cyan toner
cartridge
659A W2011A
HP 659X High Yield Cyan Original
LaserJet Toner Cartridge
High-yield replacement cyan toner
cartridge
659X W2011X
HP 659A Magenta Original LaserJet
Toner Cartridge
Standard-yield replacement magenta
toner cartridge
659A W2013A
HP 659X High Yield Magenta Original
LaserJet Toner Cartridge
High-yield replacement magenta toner
cartridge
659X W2013X
HP 659A Yellow Original LaserJet Toner
Cartridge
Standard-yield replacement yellow
toner cartridge
659A W2012A
HP 659X High Yield Yellow Original
LaserJet Toner Cartridge
High-yield replacement yellow toner
cartridge
659X W2012X
NOTE: High-yield toner cartridges contain more toner than standard cartridges for increased page yield. For
more information, go to www.hp.com/go/learnaboutsupplies.
Do not remove the toner cartridge from its package until it is time to replace it.
CAUTION: To prevent damage to the toner cartridge, do not expose it to light for more than a few minutes.
Cover the green imaging drum if the toner cartridge must be removed from the printer for an extended period of
time.
CAUTION: Do not touch the developer roller. Fingerprints on the developer roller can cause print-quality
problems.
The following illustration shows the toner-cartridge components.
ENWW Replace the toner cartridges 69
Number Description
1 Handle
2 Developer roller
3 Protective shield
4 Memory chip
CAUTION: If toner gets on clothing, wipe it o by using a dry cloth and wash the clothes in cold water. Hot water
sets toner into fabric.
NOTE: Information about recycling used toner cartridges is in the toner-cartridge box.
Remove and replace the cartridges
Follow these steps to replace a toner cartridge.
1. Open the front door.
70 Chapter 3 Supplies, accessories, and parts ENWW
2. Grasp the handle of the used toner cartridge and
pull out to remove it.
3. Remove the new toner cartridge from its
packaging by removing the end caps (callout 1),
removing the cartridge from the plastic bag
(callout 2), and then removing the orange
protective shield (callout 3).
NOTE: Do not touch the developer roller.
Fingerprints on the developer roller can cause
print-quality problems.
2
1
3
4. Hold both ends of the toner cartridge and rock it
5-6 times.
ENWW Replace the toner cartridges 71
5. Support the toner cartridge underneath with one
hand while holding the cartridge handle with the
other. Align the toner cartridge with its slot on the
shelf, and then insert the toner cartridge into the
printer.
NOTE: Avoid touching the developer roller.
Fingerprints on the developer roller can cause print
defects.
6. Close the front door.
Save all packaging for recycling the used toner
cartridge. To recycle the used cartridge, follow the
instructions included with the new cartridge.
72 Chapter 3 Supplies, accessories, and parts ENWW
Replace the imaging drums
Replace an imaging drum if you receive a message on the printer, or if you have print quality problems.
●
Imaging drum information
●
Remove and replace the imaging drums
Imaging drum information
This printer indicates when an imaging drum level is low and very low. The actual imaging drum life remaining
can vary. Consider having a replacement imaging drum available to install when print quality is no longer
acceptable.
To purchase imaging drums or check imaging drum compatibility for the printer, go to HP SureSupply at
www.hp.com/go/suresupply. Scroll to the bottom of the page and verify that the country/region is correct.
The printer uses four imaging drums installed next to each toner cartridge. One universal imaging drum part ts
in all four positions. The imaging drums are inside the front door.
Table 3-9 Imaging drum information
Item Description Cartridge number Part number
HP Imaging Drum Replacement imaging drum 660A W2004A
Do not remove the imaging drum from its package until it is time to replace it.
CAUTION: To prevent damage to the imaging drum, do not expose it to light for more than a few minutes. Cover
the green imaging drum if it must be removed from the printer for an extended period of time. Do not touch the
imaging drum. Fingerprints on the imaging drum can cause print-quality problems.
The following illustration shows the imaging drum components.
1
2
4
3
Number Description
1 Handle
2 Imaging drum
ENWW Replace the imaging drums 73
Number Description
3 Protective shield
4 Memory chip
CAUTION: If toner gets on clothing, wipe it o by using a dry cloth and wash the clothes in cold water. Hot water
sets toner into fabric.
NOTE: Information about recycling used imaging drums is in the imaging drum box.
Remove and replace the imaging drums
Follow these steps to replace an imaging drum.
1. Open the front door.
2. Rotate the blue lever in front of the imaging drum
to the left.
74 Chapter 3 Supplies, accessories, and parts ENWW
3. Grasp the handle of the used imaging drum and
pull out to remove it.
4. Remove the new imaging drum from its packaging
by removing the end caps (callout 1), removing the
imaging drum from the plastic bag (callout 2), and
then removing the orange protective shield (callout
3).
NOTE: Avoid touching the green imaging drum.
Fingerprints on the imaging drum can cause print
defects.
2
1
3
5. Support the imaging drum underneath with one
hand while holding the handle with the other. Align
the imaging drum with its slot on the shelf, and
then insert the imaging drum into the printer.
NOTE: Avoid touching the green imaging drum.
Fingerprints on the imaging drum can cause print
defects.
ENWW Replace the imaging drums 75
6. Rotate the blue lever in front of the imaging drum
to the right.
7. Close the front door.
Save all packaging for recycling the used imaging
drum. To recycle the used imaging drum, follow the
instructions included with the new imaging drum.
76 Chapter 3 Supplies, accessories, and parts ENWW
Replace the toner-collection unit
Replace the toner-collection unit if you receive a message on the printer, or if you have print quality problems.
●
Toner-collection unit information
●
Remove and replace the toner-collection unit
Toner-collection unit information
Replace the toner-collection unit when the control panel prompts you.
Table 3-10 Toner-collection unit information
Item Description Cartridge number Part number
HP Toner Collection Unit Replacement toner-collection unit Not applicable 3WT90A
CAUTION: When the toner-collection unit reaches the end of its life, the printer will stop printing to avoid
damage to internal parts. You must replace the toner-collection unit to continue printing.
NOTE: The toner-collection unit is designed for a single use. Do not attempt to empty the toner-collection unit
and reuse it. Doing so could lead to toner being spilled inside the printer, which could result in reduced print
quality. After use, return the toner-collection unit to HP’s Planet Partners program for recycling.
CAUTION: If toner gets on clothing, wipe it o by using a dry cloth and wash the clothes in cold water. Hot water
sets toner into fabric.
Remove and replace the toner-collection unit
Follow these steps to replace the toner-collection unit.
1. Open the front door.
ENWW Replace the toner-collection unit 77
2. Open the left door.
3. Grasp the front of the toner-collection unit and
remove it from the printer.
4. Remove the new toner-collection unit from its
packaging.
78 Chapter 3 Supplies, accessories, and parts ENWW
5. Install the new unit into the printer. Make sure the
toner-collection unit is rmly in place.
6. Close the left door.
NOTE: If the toner-collection unit is not installed
correctly, the left door does not close completely.
7. Close the front door.
Save all packaging for recycling the used toner-
collection unit. To recycle the used toner-collection
unit, follow the instructions included with the new
toner-collection unit.
ENWW Replace the toner-collection unit 79
80 Chapter 3 Supplies, accessories, and parts ENWW
4 Print
Print using the software, or print from a mobile device or USB ash drive.
●
Print tasks (Windows)
●
Print tasks (macOS)
●
Store print jobs on the printer to print later or print privately
●
Mobile printing
●
Print from a USB ash drive
●
Print using high-speed USB 2.0 port (wired)
For video assistance, see www.hp.com/videos/LaserJet.
The following information is correct at the time of publication. For current information, see www.hp.com/
support/colorljM856.
For more information:
HP's all-inclusive help for the printer includes the following information:
● Install and congure
● Learn and use
● Solve problems
● Download software and rmware updates
● Join support forums
● Find warranty and regulatory information
ENWW 81
Print tasks (Windows)
Learn about common printing tasks for Windows users.
●
How to print (Windows)
●
Automatically print on both sides (Windows)
●
Manually print on both sides (Windows)
●
Print multiple pages per sheet (Windows)
●
Select the paper type (Windows)
●
Additional print tasks
How to print (Windows)
Use the Print option from a software application to select the printer and basic options for your print job.
The following procedure describes the basic printing process for Windows.
1. From the software program, select the Print option.
2. Select the printer from the list of printers. To change settings, click the Properties or Preferences button to
open the print driver.
NOTE: The name of the button varies for dierent software programs.
In Windows 10, 8.1, and 8, these applications will have a dierent layout with dierent features from what
is described below for desktop applications. To access the print feature from a Start screen app, complete
the following steps:
● Windows 10: Select Print, and then select the printer.
● Windows 8.1 or 8: Select Devices, select Print, and then select the printer.
For the HP PCL-6 V4 driver, the HP AiO Printer Remote application downloads additional driver features
when More settings is selected.
NOTE: For more information, click the Help (?) button in the print driver.
3. Click the tabs in the print driver to congure the available options. For example, set the paper orientation
on the Finishing tab, and set the paper source, paper type, paper size, and quality settings on the Paper/
Quality tab.
4. Click the OK button to return to the Print dialog box. Select the number of copies to print from this screen.
5. Click the Print button to print the job.
Automatically print on both sides (Windows)
If your printer has an automatic duplexer installed, you can automatically print on both sides of the paper. Use a
paper size and type supported by the duplexer.
1. From the software program, select the Print option.
2. Select the printer from the list of printers, and then click the Properties or Preferences button to open the
print driver.
82 Chapter 4 Print ENWW
NOTE: The name of the button varies for dierent software programs.
In Windows 10, 8.1, and 8, these applications will have a dierent layout with dierent features from what
is described below for desktop applications. To access the print feature from a Start screen app, complete
the following steps:
● Windows 10: Select Print, and then select the printer.
● Windows 8.1 or 8: Select Devices, select Print, and then select the printer.
For the HP PCL-6 V4 driver, the HP AiO Printer Remote application downloads additional driver features
when More settings is selected.
3. Click the Finishing tab.
4. Select Print on both sides. Click OK to close the Document Properties dialog.
5. In the Print dialog, click Print to print the job.
Manually print on both sides (Windows)
Use this procedure for printers that do not have an automatic duplexer installed or to print on paper that the
duplexer does not support.
1. From the software program, select the Print option.
2. Select the printer from the list of printers, and then click the Properties or Preferences button to open the
print driver.
NOTE: The name of the button varies for dierent software programs.
In Windows 10, 8.1, and 8, these applications will have a dierent layout with dierent features from what
is described below for desktop applications. To access the print feature from a Start screen app, complete
the following steps:
● Windows 10: Select Print, and then select the printer.
● Windows 8.1 or 8: Select Devices, select Print, and then select the printer.
For the HP PCL-6 V4 driver, the HP AiO Printer Remote application downloads additional driver features
when More settings is selected.
3. Click the Finishing tab.
4. Select Print on both sides (manually), and then click OK to close the Document Properties dialog.
5. In the Print dialog, click Print to print the rst side of the job.
6. Retrieve the printed stack from the output bin, and place it in Tray 1.
7. If prompted, select the appropriate control panel button to continue.
Print multiple pages per sheet (Windows)
When you print from a software application using the Print option, you can select an option to print multiple
pages on a single sheet of paper. For example, you might want to do this if you are printing a very large
document and want to save paper.
ENWW Print tasks (Windows) 83
1. From the software program, select the Print option.
2. Select the printer from the list of printers, and then click the Properties or Preferences button to open the
print driver.
NOTE: The name of the button varies for dierent software programs.
In Windows 10, 8.1, and 8, these applications will have a dierent layout with dierent features from what
is described below for desktop applications. To access the print feature from a Start screen app, complete
the following steps:
● Windows 10: Select Print, and then select the printer.
● Windows 8.1 or 8: Select Devices, select Print, and then select the printer.
For the HP PCL-6 V4 driver, the HP AiO Printer Remote application downloads additional driver features
when More settings is selected.
3. Click the Finishing tab.
4. Select the number of pages per sheet from the Pages per sheet drop-down.
5. Select the correct Print page borders, Page order, and Orientation options. Click OK to close the Document
Properties
dialog.
6. In the Print dialog, click Print to print the job.
Select the paper type (Windows)
When you print from a software application using the Print option, you can set the paper type you are using for
your print job. For example, if your default paper type is Letter, but you are using a dierent paper type for a print
job, select that specic paper type.
1. From the software program, select the Print option.
2. Select the printer from the list of printers, and then click the Properties or Preferences button to open the
print driver.
NOTE: The name of the button varies for dierent software programs.
In Windows 10, 8.1, and 8, these applications will have a dierent layout with dierent features from what
is described below for desktop applications. To access the print feature from a Start screen app, complete
the following steps:
● Windows 10: Select Print, and then select the printer.
● Windows 8.1 or 8: Select Devices, select Print, and then select the printer.
For the HP PCL-6 V4 driver, the HP AiO Printer Remote application downloads additional driver features
when More settings is selected.
3. Click the Paper/Quality tab.
4. Select the paper type from the Paper type drop-down list.
5. Click OK to close the Document Properties dialog. In the Print dialog, click Print to print the job.
If the tray needs to be congured, a tray conguration message displays on the printer control panel.
84 Chapter 4 Print ENWW
6. Load the tray with the specied type and size of paper, and then close the tray.
7. Touch the OK button to accept the detected type and size, or touch the Modify button to choose a dierent
paper size or type.
8. Select the correct type and size, and then touch the OK button.
Additional print tasks
Locate information on the Web for performing common printing tasks.
Go to www.hp.com/support/colorljM856.
Instructions are available for print tasks, such as the following:
● Create and use printing shortcuts or presets
● Select the paper size, or use a custom paper size
● Select the page orientation
● Create a booklet
● Scale a document to t a specic paper size
● Print the rst or last pages of the document on dierent paper
● Print watermarks on a document
ENWW Print tasks (Windows) 85
Print tasks (macOS)
Print using the HP printing software for macOS, including how to print on both sides or print multiple pages per
sheet.
●
How to print (macOS)
●
Automatically print on both sides (macOS)
●
Manually print on both sides (macOS)
●
Print multiple pages per sheet (macOS)
●
Select the paper type (macOS)
●
Additional print tasks
How to print (macOS)
Use the Print option from a software application to select the printer and basic options for your print job.
The following procedure describes the basic printing process for macOS.
1. Click the File menu, and then click the Print option.
2. Select the printer.
3. Click Show Details or Copies & Pages, and then select other menus to adjust the print settings.
NOTE: The name of the item varies for dierent software programs.
4. Click the Print button.
Automatically print on both sides (macOS)
If your printer has an automatic duplexer installed, you can automatically print on both sides of the paper. Use a
paper size and type supported by the duplexer.
NOTE: This information applies to printers that include an automatic duplexer.
NOTE: This feature is available if you install the HP print driver. It might not be available if you are using
AirPrint
®
.
1. Click the File menu, and then click the Print option.
2. Select the printer.
3. Click Show Details or Copies & Pages, and then click the Layout menu.
macOS 10.14 Mojave and later: Click Show Details, click Two-Sided, and then click the Layout menu.
NOTE: The name of the item varies for dierent software programs.
4. Select a binding option from the Two-Sided drop-down list.
5. Click the Print button.
86 Chapter 4 Print ENWW
Manually print on both sides (macOS)
Use this procedure for printers that do not have an automatic duplexer installed or to print on paper that the
duplexer does not support.
NOTE: This feature is available if you install the HP print driver. It might not be available if you are using AirPrint.
1. Click the File menu, and then click the Print option.
2. Select the printer.
3. Click Show Details or Copies & Pages, and then click the Manual Duplex menu.
NOTE: The name of the item varies for dierent software programs.
4. Click the Manual Duplex box, and select a binding option.
5. Click the Print button.
6. Go to the printer and remove any blank paper that is in Tray 1.
7. Retrieve the printed stack from the output bin and place it with the printed-side facing down in the input
tray.
8. If prompted, touch the appropriate control panel button to continue.
Print multiple pages per sheet (macOS)
When you print from a software application using the Print option, you can select an option to print multiple
pages on a single sheet of paper. For example, you might want to do this if you are printing a very large
document and want to save paper.
1. Click the File menu, and then click the Print option.
2. Select the printer.
3. Click Show Details or Copies & Pages, and then click the Layout menu.
NOTE: The name of the item varies for dierent software programs.
4. From the Pages per Sheet drop-down list, select the number of pages that you want to print on each sheet.
5. In the Layout Direction area, select the order and placement of the pages on the sheet.
6. From the Borders menu, select the type of border to print around each page on the sheet.
7. Click the Print button.
Select the paper type (macOS)
When you print from a software application using the Print option, you can set the paper type you are using for
your print job. For example, if your default paper type is Letter, but you are using a dierent paper type for a print
job, select that specic paper type.
1. Click the File menu, and then click the Print option.
2. Select the printer.
3. Click Show Details or Copies & Pages, and then click the Media & Quality menu or the Paper/Quality menu.
ENWW Print tasks (macOS) 87
NOTE: The name of the item varies for dierent software programs.
4. Select from the Media & Quality or Paper/Quality options.
NOTE: This list contains the master set of options available. Some options are not available on all printers.
● Media Type: Select the option for the type of paper for the print job.
● Print Quality or Quality: Select the resolution level for the print job.
● Edge-To-Edge Printing: Select this option to print close to the paper edges.
5. Click the Print button.
Additional print tasks
Locate information on the Web for performing common printing tasks.
Go to www.hp.com/support/colorljM856.
Instructions are available for print tasks, such as the following:
● Create and use printing shortcuts or presets
● Select the paper size, or use a custom paper size
● Select the page orientation
● Create a booklet
● Scale a document to t a specic paper size
● Print the rst or last pages of the document on dierent paper
● Print watermarks on a document
88 Chapter 4 Print ENWW
Store print jobs on the printer to print later or print privately
Store print jobs in the printer memory for printing at a later time.
●
Introduction
●
Create a stored job (Windows)
●
Create a stored job (macOS)
●
Print a stored job
●
Delete a stored job
●
Information sent to printer for Job Accounting purposes
Introduction
The following information provides procedures for creating and printing documents that are stored on the USB
ash drive. These jobs can be printed at a later time or printed privately.
Create a stored job (Windows)
Store jobs on the USB ash drive for private or delayed printing.
1. From the software program, select the Print option.
2. Select the printer from the list of printers, and then select Properties or Preferences.
NOTE: The name of the button varies for dierent software programs.
In Windows 10, 8.1, and 8, these applications will have a dierent layout with dierent features from what
is described below for desktop applications. To access the print feature from a Start screen app, complete
the following steps:
● Windows 10: Select Print, and then select the printer.
● Windows 8.1 or 8: Select Devices, select Print, and then select the printer.
For the HP PCL-6 V4 driver, the HP AiO Printer Remote application downloads additional driver features
when More settings is selected.
3. Click the Job Storage tab.
4. Select a Job Storage Mode option:
● Proof and Hold: Print and proof one copy of a job, and then print more copies.
● Personal Job: The job does not print until you request it at the printer control panel. For this job-
storage mode, you can select one of the Make Job Private/Secure options. If you assign a personal
identication number (PIN) to the job, you must provide the required PIN at the control panel. If you
encrypt the job, you must provide the required password at the control panel. The print job is deleted
from memory after it prints and is lost if the printer loses power.
ENWW Store print jobs on the printer to print later or print privately 89
● Quick Copy: Print the requested number of copies of a job and store a copy of the job in the printer
memory so you can print it again later.
● Stored Job: Store a job on the printer and allow other users to print the job at any time. For this job-
storage mode, you can select one of the Make Job Private/Secure options. If you assign a personal
identication number (PIN) to the job, the person who prints the job must provide the required PIN at
the control panel. If you encrypt the job, the person who prints the job must provide the required
password at the control panel.
5. To use a custom user name or job name, click the Custom button, and then enter the user name or the job
name.
Select which option to use if another stored job already has that name:
● Use Job Name + (1-99): Append a unique number to the end of the job name.
● Replace Existing File: Overwrite the existing stored job with the new one.
6. Click the OK button to close the Document Properties dialog box. In the Print dialog box, click the Print
button to print the job.
Create a stored job (macOS)
Store jobs on the USB ash drive for private or delayed printing.
1. Click the File menu, and then click the Print option.
2. In the Printer menu, select the printer.
3. Click Show Details or Copies & Pages, and then click the Job Storage menu.
NOTE: If the Job Storage menu is not showing, follow the instructions in the "Disable or enable job storage
feature" section to activate the menu.
4. In the Mode drop-down list, select the type of stored job.
● Proof and Hold: Print and proof one copy of a job, and then print more copies. The rst copy prints
immediately. Printing of the subsequent copies must be initiated from the device's front control panel.
For example, if 10 copies are sent, one copy prints immediately, and the other nine copies will print
when the job is retrieved. The job is deleted after all copies are printed.
● Personal Job: The job does not print until someone requests it at the printer control panel. If the job
has a personal identication number (PIN), provide the required PIN at the control panel. The print job
is deleted from memory after it prints.
● Quick Copy: Print the requested number of copies of a job and store a copy of the job in the printer
memory to print it again later. The job is deleted manually or by the job retention schedule.
● Stored Job: Store a job on the printer and allow other users to print the job at any time. If the job has a
personal identication number (PIN), the person who prints the job must provide the required PIN at
the control panel. The job is deleted manually or by the job retention schedule.
5. To use a custom user name or job name, click the Custom button, and then enter the user name or the job
name.
NOTE: macOS 10.14 Mojave and later: The print driver no longer includes the Custom button. Use the
options below the Mode drop-down list to set up the saved job.
90 Chapter 4 Print ENWW
Select which option to use if another stored job already has that name.
● Use Job Name + (1-99): Append a unique number to the end of the job name.
● Replace Existing File: Overwrite the existing stored job with the new one.
6. If you selected the Stored Job or Personal Job option in the Mode drop-down list, you can protect the job
with a PIN. Type a 4-digit number in the Use PIN to Print eld. When other people attempt to print this job,
the printer prompts them to enter this PIN.
7. Click the Print button to process the job.
Print a stored job
Use the following procedure to print a job that is stored in the printer memory.
1. From the Home screen on the printer control panel, select Print from Job Storage.
2. Select Choose, and then select the name of the folder where the job is stored.
3. Select the name of the job. If the job is private or encrypted, enter the PIN or password.
4. To adjust the number of copies, select the number of copies eld. Use the keypad to enter the number of
copies to print.
5. Select Start or Print to print the job.
ENWW Store print jobs on the printer to print later or print privately 91
Delete a stored job
You can delete documents that have been saved to the printer when they are no longer needed. You can also
adjust the maximum number of jobs for the printer to store.
●
Delete a job that is stored on the printer
●
Change the job storage limit
Delete a job that is stored on the printer
Use the control panel to delete a job that is stored in the printer memory.
1. From the Home screen on the printer control panel, select the Print from Job Storage icon.
2. Select Choose, and then select the name of the folder where the job is stored.
3. Select the name of the job. If the job is private or encrypted, enter the PIN or password.
4.
Select the Trash button to delete the job.
Change the job storage limit
When a new job is stored in the printer memory, the printer overwrites any previous jobs with the same user and
job name. If a job is not already stored under the same user and job name, and the printer needs additional
space, the printer might delete other stored jobs starting with the oldest.
To change the number of jobs that the printer can store, complete the following procedure:
1. From the Home screen on the printer control panel, navigate to the Settings application, and then select
the Settings icon.
2. Open the following menus:
a. Copy/Print or Print
b. Manage Stored Jobs
c. Temporary Job Storage Limit
3. Use the keypad to enter the number of jobs that the printer stores.
4. Select OK or Done to save the setting.
Information sent to printer for Job Accounting purposes
Printing jobs sent from drivers on the client (e.g., PC) may send personally identiable information to HP’s
Printing and Imaging devices. This information may include, but is not limited to, user name and client name
from which the job originated that may be used for job accounting purposes, as determined by the Administrator
of the printing device. This same information may also be stored with the job on the mass storage device (e.g.,
disk drive) of the printing device when using the job storage feature.
92 Chapter 4 Print ENWW
Mobile printing
Mobile and ePrint solutions enable easy printing to an HP printer from a laptop, tablet, smartphone, or other
mobile device.
●
Introduction
●
Wi-Fi, Wi-Fi Direct Print, NFC, and BLE printing
●
HP ePrint via email
●
AirPrint
●
Android embedded printing
Introduction
HP oers multiple mobile printing solutions to enable easy printing to an HP printer from a laptop, tablet,
smartphone, or other mobile device.
To see the full list and to determine the best choice, go to www.hp.com/go/LaserJetMobilePrinting.
ENWW Mobile printing 93
Wi-Fi, Wi-Fi Direct Print, NFC, and BLE printing
HP provides Wi-Fi Direct Print, Near Field Communication (NFC), and Bluetooth Low Energy (BLE) printing for
printers with a supported HP Jetdirect 3100w BLE/NFC/Wireless Accessory. This accessory is available as an
option for HP printers that include a hardware-integration pocket (HIP).
●
Enable wireless printing
●
Change the Wi-Fi Direct name
These features enable Wi-Fi capable (mobile) devices to make a wireless network connection directly to the
printer without using a wireless router.
The printer does not need to be connected to the network for this mobile walk-up printing to work.
Use Wi-Fi Direct Print to print wirelessly from the following devices:
● iPhone, iPad, or iPod touch using Apple AirPrint
● Android mobile devices using the Android embedded print solution
For more information on wireless printing, go to www.hp.com/go/LaserJetMobilePrinting.
NFC, BLE, and Wi-Fi Direct Print capabilities can be enabled or disabled from the printer control panel.
Enable wireless printing
To print wirelessly from mobile devices, Wi-Fi Direct must be turned on.
1. From the Home screen on the printer control panel, select the Settings menu.
2. Select the following menus:
a. Networking
b. Wi-Fi Direct
c. Status
3. Select On, and then select OK to enable wireless printing.
Change the Wi-Fi Direct name
Change the printer Wi-Fi Direct name using the HP Embedded Web Server (EWS).
NOTE: In environments where more than one model of the same printer is installed, it might be helpful to
provide each printer a unique Wi-Fi Direct Name for easier printer identication for HP Wi-Fi Direct printing. The
Wireless network names, e.g., Wireless, Wi-Fi Direct, etc. are available on the Information screen by selecting the
Information icon , and then selecting the Wi-Fi Direct icon .
Complete the following procedure to change the printer Wi-Fi Direct name:
1. From the Home screen on the printer control panel, select the Settings icon.
2. Open the following menus:
94 Chapter 4 Print ENWW
a. Networking
b. Wi-Fi Direct
c. Wi-Fi Direct Name
3. Use the keypad to change the name in the Wi-Fi Direct Name text eld, and then select OK.
HP ePrint via email
Use HP ePrint via email to print documents by sending them as an email attachment to the printer's email
address from any email enabled device.
To use HP ePrint via email, the printer must meet these requirements:
● The printer must be connected to a wired or wireless network and have Internet access.
● HP Web Services must be enabled on the printer, and the printer must be registered with HP Connected.
Follow this procedure to enable HP Web Services and register with HP Connected:
1. Open the HP Embedded Web Server (EWS):
a. From the Home screen on the printer control panel, touch the Information icon , and then touch the
Ethernet icon to display the IP address or host name.
b. From a computer on the same network as the printer, open a web browser. In the address line, type
the IP address or host name exactly as it displays on the printer control panel. Press the Enter key
on the computer keyboard. The EWS opens.
NOTE: If the web browser displays a message indicating that accessing the website might not be
safe, select the option to continue to the website. Accessing this website will not harm the computer.
2. Click the HP Web Services tab.
3. Select the option to enable Web Services.
NOTE: Enabling Web Services might take several minutes.
4. Go to www.hpconnected.com to create an HP ePrint account and complete the setup process.
AirPrint
Direct printing using Apple’s AirPrint is supported for iOS and from Mac computers running macOS 10.7 Lion and
newer.
Use AirPrint to print directly to the printer from an iPad, iPhone (3GS or later), or iPod touch (third generation or
later) in the following mobile applications:
● Mail
● Photos
● Safari
ENWW Mobile printing 95
● iBooks
● Select third-party applications
To use AirPrint, the printer must be connected to the same network (sub-net) as the Apple device. For more
information about using AirPrint and about which HP printers are compatible with AirPrint, go to
www.hp.com/go/MobilePrinting.
NOTE: Before using AirPrint with a USB connection, verify the version number. AirPrint versions 1.3 and earlier
do not support USB connections.
Android embedded printing
HP's built-in print solution for Android and Kindle enables mobile devices to automatically nd and print to HP
printers that are either on a network or within wireless range for Wi-Fi Direct printing.
The print solution is built into many versions of the operating system.
NOTE: If printing is not available on your device, go to the Google Play > Android apps and install the HP Print
Service Plugin.
For more information on how to use Android embedded printing and which Android devices are supported, go to
www.hp.com/go/MobilePrinting.
96 Chapter 4 Print ENWW
Print from a USB ash drive
This printer features easy-access USB printing to print les without a computer.
●
Enable the USB port for printing
●
Print USB documents
The printer accepts standard USB ash drives in the USB port near the control panel. It supports the following
types of les:
● .pdf
● .prn
● .pcl
● .ps
● .cht
ENWW Print from a USB ash drive 97
Enable the USB port for printing
The USB port is disabled by default. Before using this feature, enable the USB port.
●
Method one: Enable the USB port from the printer control panel
●
Method two: Enable the USB port from the HP Embedded Web Server (network-connected printers only)
Use one of the following methods to enable the port:
Method one: Enable the USB port from the printer control panel
Use the printer control panel to enable the USB port for printing.
1. From the Home screen on the printer control panel, navigate to the Settings application, and then select
the Settings icon.
2. Open the following menus:
a. Copy/Print or Print
b. Enable Device USB
3. Select Enable Print from USB Drive.
Method two: Enable the USB port from the HP Embedded Web Server (network-connected printers
only)
Use the HP Embedded Web Server to enable the USB port for printing.
1. From the Home screen on the printer control panel, touch the Information icon , and then touch the
Ethernet icon to display the IP address or host name.
2. Open a web browser, and in the address line, type the IP address exactly as it displays on the printer control
panel. Press the Enter key on the computer keyboard. The EWS opens.
NOTE: If the web browser displays a message indicating that accessing the website might not be safe,
select the option to continue to the website. Accessing this website will not harm the computer.
3. Select the Copy/Print tab for MFP models or the Print tab for SFP models.
4. In the left menu, select Print from USB Drive Settings.
5. Select Enable Print from USB Drive.
6. Click Apply.
Print USB documents
Print documents from a USB ash drive.
1. Insert the USB ash drive into the easy-access USB port.
98 Chapter 4 Print ENWW
NOTE: The port might be covered. For some printers, the cover ips open. For other printers, pull the
cover straight out to remove it.
2. From the Home screen on the printer control panel, navigate to the Print application, and then select the
Print icon.
3. Select Print from USB Drive.
4. Select Choose, select the name of the document to print, and then select Select.
NOTE: The document might be in a folder. Open folders as necessary.
5. To adjust the number of copies, touch the box to the left of the Print button, and then select the number of
copies from the keypad that opens. To close the keypad, select the Close button .
6. Select Print to print the document.
ENWW Print from a USB ash drive 99
Print using high-speed USB 2.0 port (wired)
Enable the high-speed USB 2.0 port for wired USB printing. The port is located in the interface ports area and is
disabled by default.
●
Method one: Enable the high-speed USB 2.0 port from the printer control panel menus
●
Method two: Enable the high-speed USB 2.0 port from the HP Embedded Web Server (network-connected
printers only)
Use one of the following methods to enable the high-speed USB 2.0 port. Once the port is enabled, install the
product software in order to print using this port.
Method one: Enable the high-speed USB 2.0 port from the printer control panel menus
Use the control panel to enable the port.
1. From the Home screen on the printer control panel, navigate to the Settings application, and then select
the Settings icon.
2. Open the following menus:
a. General
b. Enable Device USB
3. Select the Enabled option.
Method two: Enable the high-speed USB 2.0 port from the HP Embedded Web Server
(network-connected printers only)
Use the HP EWS to enable the port.
1. Find the printer IP address. On the printer control panel, select the Information button , and then select
the Network icon to display the IP address or host name.
2. Open a web browser, and in the address line, type the IP address exactly as it displays on the printer control
panel. Press the Enter key on the computer keyboard. The EWS opens.
NOTE: If the web browser displays a message indicating that accessing the website might not be safe,
select the option to continue to the website. Accessing this website will not harm the computer.
3. Select the Security tab.
4. On the left side of the screen, select General Security.
5. Scroll down to the Hardware Ports and select the following check boxes:
a. Enable Device USB
b. Enable Host USB plug and play
6. Click Apply.
100 Chapter 4 Print ENWW
5 Manage the printer
Utilize management tools, congure security and energy-conservation settings, and manage rmware updates
for the printer.
●
Advanced conguration with the HP Embedded Web Server (EWS)
●
Congure IP network settings
●
Printer security features
●
Energy-conservation settings
●
HP Web Jetadmin
●
Software and rmware updates
For video assistance, see www.hp.com/videos/LaserJet.
The following information is correct at the time of publication. For current information, see www.hp.com/
support/colorljM856.
For more information:
HP's all-inclusive help for the printer includes the following information:
● Install and congure
● Learn and use
● Solve problems
● Download software and rmware updates
● Join support forums
● Find warranty and regulatory information
ENWW 101
Advanced conguration with the HP Embedded Web Server (EWS)
Use the HP Embedded Web Server to manage advanced printing functions.
●
Introduction
●
How to access the HP Embedded Web Server (EWS)
●
HP Embedded Web Server features
Introduction
Use the HP Embedded Web Server to manage printing functions from a computer instead of the printer control
panel.
● View printer status information
● Determine the remaining life for all supplies and order new ones
● View and change tray congurations
● View and change the printer control-panel menu conguration
● View and print internal pages
● Receive notication of printer and supplies events
● View and change network conguration
The HP Embedded Web Server works when the printer is connected to an IP-based network. The HP Embedded
Web Server does not support IPX-based printer connections. Internet access is not needed to open and use the
HP Embedded Web Server.
When the printer is connected to the network, the HP Embedded Web Server is automatically available.
NOTE: The HP Embedded Web Server is not accessible beyond the network rewall.
How to access the HP Embedded Web Server (EWS)
Use the following steps to open the EWS.
1. On the printer control panel, press the Information button , and then use the arrow keys to select the
Ethernet menu . Press the OK button to open the menu and display the IP address or host name.
2. Open a web browser, and in the address line, type the IP address or host name exactly as it displays on the
printer control panel. Press the Enter key on the computer keyboard. The EWS opens.
NOTE: If the web browser displays a message indicating that accessing the website might not be safe,
select the option to continue to the website. Accessing this website will not harm the computer.
To use the HP Embedded Web Server, the browser must meet the following requirements:
102 Chapter 5 Manage the printer ENWW
Windows® 7
● Internet Explorer (version 8.x or greater)
● Google Chrome (version 34.x or greater)
● Firefox (version 20.x or greater)
Windows® 8 or greater
● Internet Explorer (version 9.x or greater)
● Google Chrome (version 34.x or greater)
● Firefox (version 20.x or greater)
macOS
● Safari (version 5.x or greater)
● Google Chrome (version 34.x or greater)
Linux
● Google Chrome (version 34.x or greater)
● Firefox (version 20.x or greater)
ENWW Advanced conguration with the HP Embedded Web Server (EWS) 103
HP Embedded Web Server features
Learn about the HP Embedded Web Server (EWS) features available on each tab.
●
Information tab
●
General tab
●
Print tab
●
Supplies tab
●
Troubleshooting tab
●
Security tab
●
HP Web Services tab
●
Networking tab
●
Other Links list
Information tab
Refer to the table for settings in the Information tab.
Table
5-1 HP Embedded Web Server Information tab
Menu Description
Device Status Shows the printer status and shows the estimated life remaining of HP supplies. The page
also shows the type and size of paper set for each tray. To change the default settings, click
the Change Settings link.
Conguration Page Shows the information found on the conguration page.
Supplies Status Page Shows the status of the supplies for the printer.
Event Log Page Shows a list of all printer events and errors. Use the HP Instant Support link (in the Other
Links area on all HP Embedded Web Server pages) to connect to a set of dynamic web
pages that help solve problems. These pages also show additional services available for
the printer.
Usage Page Shows a summary of the number of pages the printer has printed, grouped by size, type,
and paper print path.
Device Information Shows the printer network name, address, and model information. To customize these
entries, click the Device Information menu on the General tab.
Control Panel Snapshot Shows an image of the current screen on the control panel display.
Printable Reports and Pages Lists the internal reports and pages for the printer. Select one or more items to print or
view.
Open Source Licenses Shows a summary of the licenses for open source software programs that can be used with
the printer.
General tab
Refer to the table for settings in the General tab.
104 Chapter 5 Manage the printer ENWW
Table 5-2 HP Embedded Web Server General tab
Menu Description
Display Settings Congure settings for sound, timeout for inactivity, clearable warnings, and continuable
events.
Control Panel Language and Keyboard
Layouts
Select the default language for control panel messages and the default keyboard layout for
each language.
Alerts Set up email alerts for various printer and supplies events.
Control Panel Settings App Shows Settings app options that are available on the printer control panel.
General Settings Congure how the printer recovers from jams and whether copy jobs initiated at the printer
control panel take priority over print jobs.
AutoSend Congure the printer to send automated emails regarding printer conguration and
supplies to specic email addresses.
Edit Other Links Add or customize a link to another website. This link displays in the footer area on all
HP Embedded Web Server pages.
Ordering Information Enter information about ordering replacement cartridges. This information displays on the
supplies status page.
Device Information Name the printer and assign an asset number to it. Enter the name of the primary contact
who will receive information about the printer.
Language Set the language in which to display the HP Embedded Web Server information.
Firmware Upgrade Download and install printer rmware upgrade les.
Date/Time Settings Set the date and time or synchronize with a network time server.
Energy Settings Set or edit sleep settings that aect how much power the printer uses, the wake/sleep
time, how quickly the printer enters sleep mode, and how quickly the printer wakes up from
sleep mode.
Backup and Restore Create a backup le that contains printer and user data. If necessary, use this le to restore
data to the printer.
Reset Factory Settings Restore printer settings to the factory defaults.
Solution Installer Install third-party software packages that extend or modify the functionality of the printer.
Job Statistics Settings Provides connection information about third-party job-statistics services.
Quota Settings Provides connection information about third-party job-quota services.
Print tab
Refer to the table for settings in the Print tab.
Table
5-3 HP Embedded Web Server Print tab
Menu Description
Print from USB drive settings Enable or disable the Print from USB Drive menu on the control panel.
Manage Stored Jobs Enable or disable the ability to store jobs in the printer memory.
Congure job-storage options.
Default Print Options Congure the default options for print jobs.
ENWW Advanced conguration with the HP Embedded Web Server (EWS) 105
Table 5-3 HP Embedded Web Server Print tab (continued)
Menu Description
Restrict Color
(Color printers only)
Permit or restrict color printing.
Specify permissions for individual users or for jobs that are sent from specic software
programs.
PCL and PostScript Settings Adjust the PCL and PostScript settings for all print jobs.
Print Quality Congure the print quality settings, including color adjustment, image registration, and
allowed paper types.
Manage Trays Congure settings for paper trays.
Supplies tab
Refer to the table for settings in the Supplies tab.
Table 5-4 HP Embedded Web Server Supplies tab
Menu Description
Manage Supplies Congure how the printer reacts when supplies reach a Very Low state.
Troubleshooting tab
Refer to the table for settings in the Troubleshooting tab.
Table
5-5 HP Embedded Web Server Troubleshooting tab
Menu Description
General Troubleshooting Select from a variety of reports and tests to help solve problems with the printer.
Online Help Link to HP cloud-based online help to assist in troubleshooting printing issues.
Diagnostic Data
NOTE: This item is available only if an
administrator password is set from the
Security tab.
Export printer information to a le that can be useful for detailed problem analysis.
Calibration/Cleaning Set cleaning and calibration settings, print a cleaning page, and perform a full or partial
calibration.
Reset Factory Settings Restore printer settings to factory defaults.
Firmware Upgrade Download and install printer rmware upgrade les.
Security tab
Refer to the table for settings in the Security tab.
106 Chapter 5 Manage the printer ENWW
Table 5-6 HP Embedded Web Server Security tab
Menu Description
General Security Settings for general security, including the following:
● Congure an administrator password to restrict access to certain features on the
printer.
● Set PJL password for processing PJL commands.
● Set le system access and rmware upgrade security.
● Enable or disable the Host USB port on the control panel or the USB connectivity port
on the formatter for printing directly from a computer.
● View the status of all security settings.
Account Policy Enable administrator account settings.
Access Control Congure access to printer functions for specic individuals or groups, and select the
method individuals use to sign in to the printer.
Protect Stored Data Congure and manage the internal hard drive for the printer. This printer includes an
encrypted hard drive for maximum security.
Congure settings for jobs that are stored on the printer hard drive.
Manage Remote Apps Manage or whitelist remote apps by importing or deleting certicates that allow devices to
use this product.
Certicate Management Install and manage security certicates for access to the printer and the network.
Web Service Security Allow resources on this printer to be accessed by web pages from dierent domains. If no
sites are added to the list, then all sites are trusted.
Self Test Verify that the security functions are running according to expected system parameters.
HP Web Services tab
Use the HP Web Services tab to congure and enable HP Web Services for this printer. It is necessary to enable
HP Web Services to use the HP ePrint feature.
Table
5-7 HP Embedded Web Server HP Web Services tab
Menu Description
Web Services Setup Connect this printer to HP Connected on the web by enabling HP Web Services.
Web Proxy Congure a proxy server if there are issues enabling HP Web Services or connecting the
printer to the Internet.
Smart Cloud Print Enable Smart Cloud Print , which allows access to web-based apps that extend the
capabilities of the printer.
Networking tab
Use the Networking tab to congure and secure network settings for the printer when it is connected to an IP-
based network. This tab does not display if the printer is connected to other types of networks.
ENWW Advanced conguration with the HP Embedded Web Server (EWS) 107
Table 5-8 HP Embedded Web Server Networking tab > Conguration settings
Menu Description
Wi-Fi Direct Congure Wi-Fi Direct settings for printers that include embedded Wi-Fi Direct Print and
NFC printing or that have a wireless accessory installed.
NOTE: The conguration options available depend on the print server model.
TCP/IP Settings Congure TCP/IP settings for IPv4 and IPv6 networks.
NOTE: The conguration options available depend on the print server model.
Network Settings Congure IPX/SPX, AppleTalk, DLC/LLC, and SNMP settings, depending on the print server
model.
Other Settings Congure general printing protocols and services supported by the print server. The
available options depend on the print server model, but can include rmware update, LPD
queues, USB settings, support information, and refresh rate.
AirPrint Enable, set up, or disable network printing from Apple-supported printers.
Select Language Change the language displayed by the HP Embedded Web Server. This page displays if the
web pages support multiple languages. Optionally, select supported languages through
language-preference settings in the browser.
Select Location Select a country/region for the printer.
Table 5-9 HP Embedded Web Server Networking tab > Google Cloud Print settings
Menu Description
Setup Set up Google Cloud Print options.
Web Proxy Congure proxy settings.
Table 5-10 HP Embedded Web Server Networking tab > Security settings
Menu Description
Settings View and restore current security settings to factory-default values.
Congure security settings using the Security Conguration Wizard.
NOTE: Do not use the Security Conguration Wizard to congure security settings using
network-management applications, such as HP Web Jetadmin.
Authorization Control conguration management and use of this printer, including the following:
● Set or change the administrator password to control access to conguration
parameters.
● Request, install, and manage digital certicates on the HP Jetdirect print server.
● Limit host access to this printer through an Access Control List (ACL) (for selected print
servers on IPv4 networks only).
Secure Communication Congure security settings.
108 Chapter 5 Manage the printer ENWW
Table 5-10 HP Embedded Web Server Networking tab > Security settings (continued)
Menu Description
Mgmt. Protocols Congure and manage security protocols for this printer, including the following:
● Set the security management level for the HP Embedded Web Server, and control
traic over HTTP and HTTPS.
● Congure the SNMP (Simple Network Management Protocol) operation. Enable or
disable the SNMP v1/v2c or SNMP v3 agents on the print server.
● Control access through protocols that may not be secure, such as printing protocols,
print services, discovery protocols, name resolution services, and conguration-
management protocols.
802.1X Authentication Congure 802.1X authentication settings on the Jetdirect print server as required for client
authentication on the network, and reset the 802.1X authentication settings to factory-
default values.
CAUTION: When changing the 802.1X authentication settings; the printer might lose its
connection. To reconnect, it might be necessary to reset the print server to a factory-
default state and reinstall the printer.
IPsec/Firewall View or congure a Firewall policy or an IPsec/Firewall policy.
Announcement Agent Enable or disable the HP Device Announcement Agent, set the conguration server, and
congure mutual authentication using certicates.
Table 5-11 HP Embedded Web Server Networking tab > Diagnostics settings
Menu Description
Network Statistics Display network statistics that are collected and stored on the HP Jetdirect print server.
Protocol Info View a list of network-conguration settings on the HP Jetdirect print server for each
protocol.
Conguration Page View the HP Jetdirect conguration page, which contains status and conguration
information.
Other Links list
Congure which links display in the footer of the HP Embedded Web Server by using the Edit Other Links menu
on the General tab.
NOTE: Congure which links display in the footer of the HP Embedded Web Server by using the Edit Other Links
menu on the General tab. The following are the default links.
Table 5-12 HP Embedded Web Server Other Links list
Menu Description
HP Instant Support Connect to the HP website to nd solutions to printer problems.
Shop for Supplies Connect to the HP SureSupply website for information on purchasing original HP supplies,
such as cartridges and paper.
Product Support Connect to the support site for the printer to search for help on various topics.
ENWW Advanced conguration with the HP Embedded Web Server (EWS) 109
Congure IP network settings
Use the EWS to congure the printer network settings.
●
Printer sharing disclaimer
●
View or change network settings
●
Rename the printer on a network
●
Manually congure IPv4 TCP/IP parameters from the control panel
●
Manually congure IPv6 TCP/IP parameters from the control panel
●
Link speed and duplex settings
Printer sharing disclaimer
Review the following disclaimer.
HP does not support peer-to-peer networking, as the feature is a function of Microsoft operating systems and
not of the HP printer drivers. Go to Microsoft at www.microsoft.com.
View or change network settings
Use the HP Embedded Web Server to view or change IP conguration settings.
1. Open the HP Embedded Web Server (EWS):
a. From the Home screen on the printer control panel, touch the Information icon , and then touch the
Ethernet icon to display the IP address or host name.
b. Open a web browser, and in the address line, type the IP address or host name exactly as it displays
on the printer control panel. Press the Enter key on the computer keyboard. The EWS opens.
NOTE: If the web browser displays a message indicating that accessing the website might not be
safe, select the option to continue to the website. Accessing this website will not harm the computer.
2. Click the Networking tab to obtain network information. Change settings as needed.
Rename the printer on a network
To rename the printer on a network so that it can be uniquely identied, use the HP Embedded Web Server.
1. Open the HP Embedded Web Server (EWS):
a. From the Home screen on the printer control panel, touch the Information icon , and then touch the
Ethernet icon to display the IP address or host name.
110 Chapter 5 Manage the printer ENWW
b. Open a web browser, and in the address line, type the IP address or host name exactly as it displays
on the printer control panel. Press the Enter key on the computer keyboard. The EWS opens.
NOTE: If the web browser displays a message indicating that accessing the website might not be
safe, select the option to continue to the website. Accessing this website will not harm the computer.
2. Open the General tab.
3. On the Device Information page, the default printer name is in the Device Name eld. You can change this
name to uniquely identify this printer.
NOTE: Completing the other elds on this page is optional.
4. Click the Apply button to save the changes.
Manually congure IPv4 TCP/IP parameters from the control panel
Use the control-panel Settings menus to manually set an IPv4 address, subnet mask, and default gateway.
1. From the Home screen on the printer control panel, navigate to the Settings application, and then select
the Settings icon.
2. Open the following menus:
a. Networking
b. Ethernet
c. TCP/IP
d. IPV 4 Settings
e. Cong Method
3. Select the Manual option, and then touch the Save button.
4. Open the Manual Settings menu.
5. Touch the IP Address, Subnet Mask, or Default Gateway option.
6. Touch the rst eld to open a keypad. Enter the correct digits for the eld, and then touch the OK button.
Repeat the process for each eld, and then touch the Save button.
Manually congure IPv6 TCP/IP parameters from the control panel
Use the control-panel Settings menus to manually set an IPv6 address.
1. From the Home screen on the printer control panel, navigate to the Settings application, and then select
the Settings icon.
2. To enable manual conguration, open the following menus:
a. Networking
b. Ethernet
ENWW Congure IP network settings 111
c. TCP/IP
d. IPV6 Settings
3. Select Enable, and then select On.
4. Select the Enable Manual Settings option, and then touch the Done button.
5. To congure the address, open the Address menu, and then touch the eld to open a keypad.
6. Use the keypad to enter the address, and then touch the OK button.
7. Touch Save.
Link speed and duplex settings
Use the following steps to make changes to link speed and duplex settings.
NOTE: This information applies only to Ethernet networks. It does not apply to wireless networks.
The link speed and communication mode of the print server must match the network hub. For most situations,
leave the printer in automatic mode. Incorrect changes to the link speed and duplex settings might prevent the
printer from communicating with other network devices. To make changes, use the printer control panel.
NOTE: The printer setting must match the setting for the network device (a network hub, switch, gateway,
router, or computer).
NOTE: Making changes to these settings causes the printer to turn o and then on. Make changes only when
the printer is idle.
1. From the Home screen on the printer control panel, navigate to the Settings application, and then select
the Settings icon.
2. Open the following menus:
a. Networking
b. Ethernet
c. Link Speed
3. Select one of the following options:
● Auto: The print server automatically congures itself for the highest link speed and communication
mode allowed on the network.
● 10T Half: 10 megabytes per second (Mbps), half-duplex operation
● 10T Full: 10 Mbps, full-duplex operation
● 10T Auto: 10 Mbps, automatic-duplex operation
● 100TX Half: 100 Mbps, half-duplex operation
● 100TX Full: 100 Mbps, full-duplex operation
112 Chapter 5 Manage the printer ENWW
● 100TX Auto: 100 Mbps, automatic-duplex operation
● 1000T Full: 1000 Mbps, full-duplex operation
4. Touch the Save button. The printer turns o and then on.
ENWW Congure IP network settings 113
Printer security features
Restrict who has access to conguration settings, secure data, and prevent access to valuable hardware
components.
●
Introduction
●
Security statements
●
Assign an administrator password
●
IP Security
●
Encryption support: HP High Performance Secure Hard Disks
●
Lock the formatter
Introduction
The printer includes several security features to restrict who has access to conguration settings, to secure data,
and to prevent access to valuable hardware components.
Security statements
Review this important security statement.
The printer supports security standards and recommended protocols that help you keep the printer secure,
protect critical information on your network, and simplify the way you monitor and maintain the printer.
114 Chapter 5 Manage the printer ENWW
Assign an administrator password
Assign an administrator password for access to the printer and the HP Embedded Web Server so that
unauthorized users cannot change the printer settings.
●
Use the HP Embedded Web Server (EWS) to set the password
●
Provide user access credentials at the printer control panel
Use the HP Embedded Web Server (EWS) to set the password
Use the following steps to set a password for the printer.
1. Open the HP Embedded Web Server (EWS):
a. From the Home screen on the printer control panel, touch the Information icon , and then touch the
Ethernet icon
to display the IP address or host name.
b. Open a web browser, and in the address line, type the IP address or host name exactly as it displays
on the printer control panel. Press the Enter key on the computer keyboard. The EWS opens.
NOTE: If the web browser displays a message indicating that accessing the website might not be
safe, select the option to continue to the website. Accessing this website will not harm the computer.
2. Click the Security tab.
3. Open the General Security menu.
4. In the area labeled Set the Local Administrator Password, enter the name to associate with the password in
the Username eld.
5. Enter the password in the New Password eld, and then enter it again in the Verify Password eld.
NOTE: To change an existing password, rst enter the existing password in the Old Password eld.
6. Click the Apply button.
IMPORTANT: Make note of the password and store it in a safe place. The administrator password cannot
be recovered. If the administrator password is lost or forgotten, contact HP Support for the assistance
required to completely reset the printer.
Click here to contact HP Support about resetting the printer password.
Provide user access credentials at the printer control panel
Use the following steps to sign into the control panel.
Some features on the printer control panel can be secured so that unauthorized people cannot use them. When
a feature is secured, the printer prompts you to sign in before you can use it. You can also sign in without waiting
for a prompt by selecting Sign In from the printer control panel.
Typically, the credentials for signing in to the printer are the same as for signing in to the network. Consult the
network administrator for this printer if you have questions about which credentials to use.
ENWW Printer security features 115
1. From the Home screen on the printer control panel, select Sign In.
2. Follow the prompts to enter the credentials.
NOTE: To maintain security for the printer, select Sign Out when you have nished using the printer.
IP Security
IP Security (IPsec) is a set of protocols that control IP-based network traic to and from the printer. IPsec
provides host-to-host authentication, data integrity, and encryption of network communications.
For printers that are connected to the network and have an HP Jetdirect print server, you can congure IPsec by
using the Networking tab in the HP Embedded Web Server.
Encryption support: HP High Performance Secure Hard Disks
The hard disk provides hardware-based encryption so you can securely store sensitive data without impacting
printer performance. This hard disk uses the latest Advanced Encryption Standard (AES) and has versatile time-
saving features and robust functionality.
Use the Security menu in the HP Embedded Web Server to congure the disk.
Lock the formatter
The formatter has a slot that you can use to attach a security cable.
Locking the formatter prevents someone from removing valuable components from it.
116 Chapter 5 Manage the printer ENWW
Energy-conservation settings
Learn about the energy-conservation settings that are available for the printer.
●
Set the sleep timer and congure the printer to use 1 watt or less of power
●
Set the sleep schedule
●
Set the idle settings
Set the sleep timer and congure the printer to use 1 watt or less of power
The sleep settings aect how much power the printer uses, the wake/sleep time, how quickly the printer enters
sleep mode, and how quickly the printer wakes up from sleep mode.
To congure the printer to use 1 watt or less of power while in sleep mode, enter times for both the Sleep after
Inactivity and Auto O after sleep settings.
NOTE: HP does not recommend using deep sleep settings if you have Security Solutions installed. In some
situations, the printer does not wake from deep sleep. For additional information, contact your HP
representative.
1. From the Home screen on the printer control panel, navigate to the Settings application, and then select
the Settings icon.
2. Open the following menus:
a. General
b. Energy Settings
c. Sleep Settings
3. Select Sleep after Inactivity to specify the number of minutes the printer is inactive before it enters sleep
mode. Enter the appropriate time period.
4. Select Auto O after sleep to put the printer into a deeper power save mode after a period of sleep. Enter
the appropriate time period.
NOTE: By default, the printer will wake from Auto O in response to any activity other than USB or Wi-Fi.
For greater energy settings, you can set it to wake only to the power button by selecting Shut down (wake
on power button only).
5. Select Done to save the settings.
Set the sleep schedule
Use the Sleep Schedule feature to congure the printer to automatically wake or go into Sleep mode at specic
times on specic days of the week.
1. From the Home screen on the printer control panel, navigate to the Settings application, and then select
the Settings icon.
2. Open the following menus:
ENWW Energy-conservation settings 117
a. General
b. Energy Settings
c. Sleep Schedule
3. Select the New Event button, and then select the type of event to schedule: Wake Event or Sleep Event.
4. For a wake or sleep event, congure the time and the days of the week for the event. Select Save to save
the setting.
Set the idle settings
This setting aects energy use while the product is idle, not while in Sleep Mode. Start faster results in a quicker
rst-page-out time, but uses more power. Save energy conserves power, but could result in a slower rst-page-
out time.
1. From the Home screen on the printer control panel, open the Settings menu.
2. Open the following menus:
a. General
b. Energy Settings
c. Idle Settings
3. Adjust the slider, and then select Done to save the setting.
HP Web Jetadmin
HP Web Jetadmin is an award-winning, industry-leading tool for eiciently managing a wide variety of networked
HP products, including printers, multifunction printers, and digital senders. This single solution allows you to
remotely install, monitor, maintain, troubleshoot, and secure your printing and imaging environment —
ultimately increasing business productivity by helping you save time, control costs, and protect your investment.
HP Web Jetadmin upgrades are periodically made available to provide support for specic product features. Go to
www.hp.com/go/webjetadmin for more information.
Software and rmware updates
HP regularly updates features that are available in the printer rmware. To take advantage of the most current
features, update the printer rmware.
Download the most recent rmware update le from the web:
Go to www.hp.com/support/colorljM856. Click Software, Drivers and Firmware.
118 Chapter 5 Manage the printer ENWW
6 Solve problems
Troubleshoot problems with the printer. Locate additional resources for help and technical support.
●
Customer support
●
Control panel help system
●
Reset factory settings
●
A “Cartridge is low” or “Cartridge is very low” message displays on the printer control panel
●
Printer does not pick up paper or misfeeds
●
Clear paper jams
●
Resolving color print quality problems
●
Solve wired network problems
For video assistance, see www.hp.com/videos/LaserJet.
The following information is correct at the time of publication. For current information, see www.hp.com/
support/colorljM856.
For more information:
HP's all-inclusive help for the printer includes the following information:
● Install and congure
● Learn and use
● Solve problems
● Download software and rmware updates
● Join support forums
● Find warranty and regulatory information
Customer support
Find support contact options for your HP printer.
ENWW 119
Table 6-1 Customer support options
Support option Location
Get telephone support for your country/
region.
Have the printer name, serial number, date
of purchase, and problem description ready.
Country/region phone numbers are on the yer that was in the box with the printer or at
support.hp.com.
Get 24-hour Internet support, and
download software utilities and drivers.
www.hp.com/support/colorljM856
Order additional HP service or maintenance
agreements.
www.hp.com/go/carepack
Register the printer. www.register.hp.com
Control panel help system
The printer has a built-in Help system that explains how to use each screen. To open the Help system, touch the
Help button in the upper-right corner of the screen.
For some screens, the Help opens to a global menu where you can search for specic topics. You can browse
through the menu structure by touching the buttons in the menu.
Some Help screens include animations that show specic procedures, such as clearing paper jams.
If the printer alerts of an error or warning, touch the Help button to open a message that describes the
problem. The message also contains instructions to help solve the problem.
120 Chapter 6 Solve problems ENWW
Reset factory settings
Resetting the printer settings to the factory-set defaults can help resolve problems.
●
Introduction
●
Method one: Reset factory settings from the printer control panel
●
Method two: Reset factory settings from the HP Embedded Web Server (network-connected printers only)
Introduction
Use one of the following methods to reset the printer settings to the original settings from the factory.
Method one: Reset factory settings from the printer control panel
Use the printer control panel to restore the settings to their original values.
1. From the Home screen on the printer control panel, navigate to the Settings application, and then select
the Settings icon.
2. Open the following menus:
a. General
b. Reset Factory Settings
3. Select Reset.
A verication message advises that completing the reset function might result in loss of data.
4. Select Reset to complete the process.
NOTE: The printer restarts automatically after the reset operation completes.
Method two: Reset factory settings from the HP Embedded Web Server (network-
connected printers only)
Use the HP EWS to reset the printer settings to the original settings.
1. On the printer control panel, select the Information button , and then select the Network icon to
display the IP address or host name.
2. Open the General tab.
3. On the left side of the screen, click Reset Factory Settings.
4. Click the Reset button.
NOTE: The printer restarts automatically after the reset operation completes.
ENWW Reset factory settings 121
A “Cartridge is low” or “Cartridge is very low” message displays on
the printer control panel
Review the possible solutions to this issue.
●
Change the “Very Low” settings
●
Order supplies
Cartridge is low: The printer indicates when a toner cartridge level is low. Actual toner cartridge life remaining
may vary. Consider having a replacement available to install when print quality is no longer acceptable. The toner
cartridge does not need to be replaced now.
Continue printing with the current cartridge until redistributing the toner no longer yields acceptable print quality.
To redistribute the toner, remove the toner cartridge from the printer and gently rock the cartridge back and forth
about its horizontal axis. For graphical representation, see cartridge replacement instructions. Reinsert the toner
cartridge into the printer and close the cover.
Cartridge is very low: The printer indicates when the toner cartridge level is very low. Actual toner cartridge life
remaining may vary. Consider having a replacement available to install when print quality is no longer
acceptable. The toner cartridge does not need to be replaced now unless the print quality is no longer
acceptable.
HP’s Premium Protection Warranty expires near the end of useable cartridge life. Check the Supplies Status Page
or the HP Embedded Web Server (EWS) for the status.
122 Chapter 6 Solve problems ENWW
Change the “Very Low” settings
You can change the way the printer reacts when supplies reach the Very Low state. You do not have to re-
establish these settings when you install a new cartridge.
●
Change the “Very Low” settings at the control panel
●
For printers with fax capability
Change the “Very Low” settings at the control panel
Change the setting at the printer control panel.
1. From the Home screen on the printer control panel, navigate to the Settings application, and then select
the Settings icon.
2. Open the following menus:
a. Manage Supplies
b. Very Low Behavior
c. Black Cartridge or Color Cartridges
3. Select one of the following options:
● Select the Stop option to set the printer to stop printing when the cartridge reaches the Very Low
threshold.
● Select the Prompt to continue option to set the printer to stop printing when the cartridge reaches the
Very Low threshold. You can acknowledge the prompt or replace the cartridge to resume printing.
● Select the Continue option to set the printer to alert you that the cartridge is very low, and to continue
printing beyond the Very Low setting without interaction. This can result in unsatisfactory print
quality.
For printers with fax capability
When the printer is set to the Stop or Prompt to continue option, there is some risk that faxes will not print when
the printer resumes printing. This can occur if the printer has received more faxes than the memory can hold
while the printer is waiting.
The printer can print faxes without interruption when it passes the Very Low threshold if you select the Continue
option for the cartridge, but print quality might degrade.
Order supplies
Order supplies and paper for your HP printer.
Table
6-2 Ordering options
Ordering option Ordering information
Order supplies and paper http://www.hp.com/go/SureSupply
ENWW A “Cartridge is low” or “Cartridge is very low” message displays on the printer control panel 123
Table 6-2 Ordering options (continued)
Ordering option Ordering information
Order through service or support providers Contact an HP-authorized service or support provider.
Order using the HP Embedded Web Server (EWS) To access, in a supported web browser on your computer, enter the
printer IP address or host name in the address/URL eld. The EWS
contains a link to the HP SureSupply website, which provides
options for purchasing Original HP supplies.
124 Chapter 6 Solve problems ENWW
Printer does not pick up paper or misfeeds
Use this information if the printer is not picking up paper from the tray or is picking up multiple sheets of paper
at one time.
●
Introduction
●
The printer does not pick up paper
●
The printer picks up multiple sheets of paper
Introduction
The following solutions can help solve problems if the printer is not picking up paper from the tray or is picking
up multiple sheets of paper at one time. Either of these situations can result in paper jams.
The printer does not pick up paper
If the printer does not pick up paper from the tray, try these solutions:
1. Open the printer and remove any jammed sheets of paper. Verify that no torn remnants of paper remain
inside the printer.
2. Load the tray with the correct size of paper for the job.
3. Make sure the paper size and type are set correctly on the printer control panel.
ENWW Printer does not pick up paper or misfeeds 125
4. Make sure the paper guides in the tray are adjusted correctly for the size of paper. Adjust the guides to the
appropriate indentation in the tray. The arrow on the tray guide should line up exactly with the marking on
the tray.
NOTE: Do not adjust the paper guides tightly against the paper stack. Adjust them to the indentations or
markings in the tray.
The following images show examples of the paper-size indentations in the trays for various printers. Most
HP printers have markings similar to these.
Figure 6-1 Size markings for Tray 1 or the multipurpose tray
Figure 6-2 Size markings for cassette trays
126 Chapter 6 Solve problems ENWW
5. Verify that the humidity in the room is within specications for this printer and that paper is being stored in
unopened packages. Most reams of paper are sold in moisture-proof wrapping to keep paper dry.
In high-humidity environments, paper at the top of the stack in the tray can absorb moisture, and it might
have a wavy or uneven appearance. If this happens, remove the top 5 to 10 sheets of paper from the stack.
In low-humidity environments, excess static electricity can cause sheets of paper to stick together. If this
happens, remove the paper from the tray, and ex the stack by holding it at each end and bringing the ends
up to form a U shape. Then, rotate the ends down to reverse the U shape. Next, hold each side of the stack
of paper and repeat this process. This process releases individual sheets without introducing static
electricity. Straighten the paper stack against a table before returning it to the tray.
Figure 6-3 Technique for exing the paper stack
1
2
1
2
A4
A3
6. Check the printer control panel to see if it is displaying a prompt to feed the paper manually. Load paper,
and continue.
ENWW Printer does not pick up paper or misfeeds 127
7. The rollers above the tray might be contaminated. Clean the rollers with a lint-free cloth dampened with
warm water. Use distilled water, if it is available.
CAUTION: Do not spray water directly onto the printer. Instead, spray water on the cloth or dab the cloth
in water and wring it out before cleaning the rollers.
The following image shows examples of the roller location for various printers.
Figure 6-4 Roller locations for Tray 1 or the multipurpose tray
The printer picks up multiple sheets of paper
If the printer picks up multiple sheets of paper from the tray, try these solutions:
1. Remove the stack of paper from the tray and ex it, rotate it 180 degrees, and ip it over. Do not fan the
paper. Return the stack of paper to the tray.
NOTE: Fanning the paper introduces static electricity. Instead of fanning the paper, ex the stack by
holding it at each end and bringing the ends up to form a U shape. Then, rotate the ends down to reverse
the U shape. Next, hold each side of the stack of paper and repeat this process. This process releases
individual sheets without introducing static electricity. Straighten the paper stack against a table before
returning it to the tray.
128 Chapter 6 Solve problems ENWW
Figure 6-5 Technique for exing the paper stack
1
2
1
2
A4
A3
2. Use only paper that meets HP specications for this printer.
3. Verify that the humidity in the room is within specications for this printer, and that paper is being stored in
unopened packages. Most reams of paper are sold in moisture-proof wrapping to keep paper dry.
In high-humidity environments, paper at the top of the stack in the tray can absorb moisture, and it might
have a wavy or uneven appearance. If this happens, remove the top 5 to 10 sheets of paper from the stack.
In low-humidity environments, excess static electricity can cause sheets of paper to stick together. If this
happens, remove the paper from the tray and ex the stack as described above.
4. Use paper that is not wrinkled, folded, or damaged. If necessary, use paper from a dierent package.
ENWW Printer does not pick up paper or misfeeds 129
5. Make sure the tray is not overlled by checking the stack-height markings inside the tray. If it is overlled,
remove the entire stack of paper from the tray, straighten the stack, and then return some of the paper to
the tray.
The following examples show the stack-height markings in the trays for various printers. Most HP printers
have markings similar to these. Also make sure that all sheets of paper are below the tabs near the stack-
height marks. These tabs help hold the paper in the correct position as it enters the printer.
Figure 6-6 Stack-height markings
Figure 6-7 Tab for the paper stack
130 Chapter 6 Solve problems ENWW
6. Make sure the paper guides in the tray are adjusted correctly for the size of paper. Adjust the guides to the
appropriate indentation in the tray. The arrow on the tray guide should line up exactly with the marking on
the tray.
NOTE: Do not adjust the paper guides tightly against the paper stack. Adjust them to the indentations or
markings in the tray.
The following images show examples of the paper-size indentations in the trays for various printers. Most
HP printers have markings similar to these.
Figure 6-8 Size markings for Tray 1 or the multipurpose tray
Figure 6-9 Size markings for cassette trays
7. Make sure the printing environment is within recommended specications.
ENWW Printer does not pick up paper or misfeeds 131
Clear paper jams
Use the procedures in this section to clear jammed paper from the printer paper path.
●
Introduction
●
Paper jam locations
●
Auto-navigation for clearing paper jams
●
Experiencing frequent or recurring paper jams?
●
Clear paper jams in Tray 1 (13.A1)
●
Clear paper jams in Tray 2 (13.A2)
●
Clear paper jams in the fuser (13.B9, 13.B2, 13.FF)
●
Clear paper jams in the output bin (13.E1)
●
Clear paper jams in the duplex area (13.D3)
●
Clear paper jams in the 550-sheet trays (13.A3, 13.A4)
●
Clear paper jams in the 2 x 550 paper trays (13.A4, 13.A5)
●
Clear paper jams in the 2,700-sheet high-capacity input paper trays (13.A3, 13.A4, 13.A5, 13.A7)
Introduction
The following information includes instructions for clearing paper jams from the printer.
Paper jam locations
Jams can occur in these locations.
1
2
3
4
Number Description
1 Output bin
2 Right door and fuser area
132 Chapter 6 Solve problems ENWW
Number Description
3 Tray 1
4 Tray 2
Auto-navigation for clearing paper jams
The auto-navigation feature assists in clearing jams by providing step-by-step instructions on the control panel.
When you complete a step, the printer displays instructions for the next step until you have completed all steps
in the procedure.
Experiencing frequent or recurring paper jams?
To reduce the number of paper jams, try these solutions.
NOTE: View a video that demonstrates how to load paper in a way that reduces the number of paper jams.
1. Use only paper that meets HP specications for this printer.
2. Use paper that is not wrinkled, folded, or damaged. If necessary, use paper from a dierent package.
3. Use paper that has not previously been printed or copied on.
4. Make sure the tray is not overlled. If it is, remove the entire stack of paper from the tray, straighten the
stack, and then return some of the paper to the tray.
5. Make sure the paper guides in the tray are adjusted correctly for the size of paper. Adjust the guides so they
are touching the paper stack without bending it.
6. Make sure that the tray is fully inserted in the printer.
7. If you are printing on heavy, embossed, or perforated paper, use the manual feed feature and feed sheets
one at a time.
8. Open the Trays menu on the printer control panel. Verify that the tray is congured correctly for the paper
type and size.
9. Make sure the printing environment is within recommended specications.
Clear paper jams in Tray 1 (13.A1)
Use the following procedure to check for paper in all possible jam locations related to Tray 1 and inside the right
door.
When a jam occurs, the control panel might display a message and an animation that assists in clearing the jam.
● 13.A1.XX Jam in Tray 1
ENWW Clear paper jams 133
1. If jammed paper is visible in Tray 1, clear the jam
by gently pulling the paper straight out.
2. If you cannot remove the paper, or if no jammed
paper is visible in Tray 1, close Tray 1 and open the
right door.
CAUTION: Do not touch the transfer roller.
Contaminants can aect print quality.
3. Gently pull out any jammed paper.
134 Chapter 6 Solve problems ENWW
4. Gently pull out any jammed paper in the duplex
area on the right door.
5. If paper is visible entering the bottom of the fuser,
gently pull downward to remove it.
6. Paper could be jammed inside the fuser where it
would not be visible. Grasp the fuser handles,
squeeze the release levers, lift up slightly, and then
pull straight out to remove the fuser.
NOTE: The fuser can be hot while the
printer is in use. Wait for the fuser to cool before
handling it.
ENWW Clear paper jams 135
7. Open the jam-access door on the fuser. If paper is
jammed inside the fuser, gently pull it straight up
to remove it. If the paper tears, remove all paper
fragments.
CAUTION: Even if the body of the fuser
has cooled, the rollers that are inside could still be
hot. Do not touch the fuser rollers.
8. If paper is jammed as it enters the output bin,
gently pull the paper out to remove it.
9. Close the jam-access door on the fuser, and push
the fuser completely into the printer until it clicks
into place.
136 Chapter 6 Solve problems ENWW
10. Close the right door.
11. Open the upper-right door.
12. Gently pull out any jammed paper.
ENWW Clear paper jams 137
13. Close the upper-right door.
14. If paper is visible in the output bin, grasp the
leading edge and gently remove it.
Clear paper jams in Tray 2 (13.A2)
Use the following procedure to check for paper in all possible jam locations related to Tray 2 and inside the right
door.
When a jam occurs, the control panel might display a message and an animation that assists in clearing the jam.
● 13.A2.XX Jam in tray 2
138 Chapter 6 Solve problems ENWW
1. Open the tray and remove any jammed or
damaged sheets of paper. Verify that the tray is
not overlled and that the paper guides are
adjusted correctly.
2. Pull the tray completely out of the printer by
pulling and lifting it up slightly.
3. Gently remove any paper from the feed rollers
inside the printer. First pull the paper to the left to
release it, and then pull it forward to remove it.
ENWW Clear paper jams 139
4. Install and close the tray.
5. Open the right door.
CAUTION: Do not touch the transfer roller.
Contaminants can aect print quality.
6. Gently pull out any jammed paper.
140 Chapter 6 Solve problems ENWW
7. Gently pull out any jammed paper in the duplex
area on the right door.
8. If paper is visible entering the bottom of the fuser,
gently pull downward to remove it.
9. Paper could be jammed inside the fuser where it
would not be visible. Grasp the fuser handles,
squeeze the release levers, lift up slightly, and then
pull straight out to remove the fuser.
CAUTION: The fuser can be hot while the
printer is in use. Wait for the fuser to cool before
handling it.
ENWW Clear paper jams 141
10. Open the jam-access door on the fuser. If paper is
jammed inside the fuser, gently pull it straight up
to remove it. If the paper tears, remove all paper
fragments.
NOTE: Even if the body of the fuser has
cooled, the rollers that are inside could still be hot.
Do not touch the fuser rollers.
11. If paper is jammed as it enters the output bin,
gently pull the paper out to remove it.
12. Close the jam-access door on the fuser, and push
the fuser completely into the printer until it clicks
into place.
142 Chapter 6 Solve problems ENWW
13. Close the right door.
14. Open the upper-right door.
15. Gently pull out any jammed paper.
ENWW Clear paper jams 143
16. Close the upper-right door.
17. If paper is visible in the output bin, grasp the
leading edge and gently remove it.
Clear paper jams in the fuser (13.B9, 13.B2, 13.FF)
Use the following procedure to check for paper in all possible jam locations inside the right door.
When a jam occurs, the control panel might display a message and an animation that assists in clearing the jam.
● 13.B9.XX Jam in fuser
● 13.B2.XX Jam in <Cover or Door>.
● 13.FF.EE Door Open Jam
CAUTION:
The fuser can be hot while the printer is in use. Wait for the fuser to cool before handling it.
144 Chapter 6 Solve problems ENWW
1. Open the right door.
CAUTION: Do not touch the transfer roller.
Contaminants can aect print quality.
2. Gently pull out any jammed paper.
3. Gently pull out any jammed paper in the duplex
area on the right door.
ENWW Clear paper jams 145
4. If paper is visible entering the bottom of the fuser,
gently pull downward to remove it.
5. Paper could be jammed inside the fuser where it
would not be visible. Grasp the fuser handles,
squeeze the release levers, lift up slightly, and then
pull straight out to remove the fuser.
CAUTION: The fuser can be hot while the
printer is in use. Wait for the fuser to cool before
handling it.
6. Open the jam-access door on the fuser. If paper is
jammed inside the fuser, gently pull it straight up
to remove it. If the paper tears, remove all paper
fragments.
CAUTION: Even if the body of the fuser
has cooled, the rollers that are inside could still be
hot. Do not touch the fuser rollers.
146 Chapter 6 Solve problems ENWW
7. If paper is jammed as it enters the output bin,
gently pull the paper out to remove it.
8. Close the jam-access door on the fuser, and push
the fuser completely into the printer until it clicks
into place.
9. Close the right door.
ENWW Clear paper jams 147
10. Open the upper-right door.
11. Gently pull out any jammed paper.
148 Chapter 6 Solve problems ENWW
12. Close the upper-right door.
13. If paper is visible in the output bin, grasp the
leading edge and gently remove it.
Clear paper jams in the output bin (13.E1)
Use the following procedure to clear jams in the output bin.
When a jam occurs, the control panel might display a message and an animation that assists in clearing the jam.
● 13.E1.XX Jam at standard output bin
ENWW Clear paper jams 149
1. If paper is visible in the output bin, grasp the
leading edge and gently remove it.
2. Open the upper-right door.
150 Chapter 6 Solve problems ENWW
3. Gently pull out any jammed paper.
4. Close the upper-right door.
Clear paper jams in the duplex area (13.D3)
Use the following procedure to check for paper in all possible jam locations inside the right door.
When a jam occurs, the control panel might display a message and an animation that assists in clearing the jam.
● 13.D3.XX Jam in duplex area
ENWW Clear paper jams 151
1. Open the right door.
CAUTION: Do not touch the transfer roller.
Contaminants can aect print quality.
2. Gently pull out any jammed paper.
3. Gently pull out any jammed paper in the duplex
area on the right door.
152 Chapter 6 Solve problems ENWW
4. If paper is visible entering the bottom of the fuser,
gently pull downward to remove it.
5. Paper could be jammed inside the fuser where it
would not be visible. Grasp the fuser handles,
squeeze the release levers, lift up slightly, and then
pull straight out to remove the fuser.
CAUTION: The fuser can be hot while the
printer is in use. Wait for the fuser to cool before
handling it.
6. Open the jam-access door on the fuser. If paper is
jammed inside the fuser, gently pull it straight up
to remove it. If the paper tears, remove all paper
fragments.
CAUTION: Even if the body of the fuser
has cooled, the rollers that are inside could still be
hot. Do not touch the fuser rollers.
ENWW Clear paper jams 153
7. If paper is jammed as it enters the output bin,
gently pull the paper out to remove it.
8. Close the jam-access door on the fuser, and push
the fuser completely into the printer until it clicks
into place.
9. Close the right door.
154 Chapter 6 Solve problems ENWW
10. Open the upper-right door.
11. Gently pull out any jammed paper.
ENWW Clear paper jams 155
12. Close the upper-right door.
13. If paper is visible in the output bin, grasp the
leading edge and gently remove it.
Clear paper jams in the 550-sheet trays (13.A3, 13.A4)
Use the following procedure to check for paper in all possible jam locations related to the 550-sheet trays and
inside the right door.
When a jam occurs, the control panel might display a message and an animation that assists in clearing the jam.
● 13.A3.XX Jam in tray 3
● 13.A4.XX Jam in tray 4
156 Chapter 6 Solve problems ENWW
1. Open the tray and remove any jammed or
damaged sheets of paper. Verify that the tray is
not overlled and that the paper guides are
adjusted correctly.
2. Release two tabs at the back of the tray, and then
pull the tray completely out of the printer.
3. Remove any paper from the feed rollers inside the
printer. First pull the paper to the left to release it,
and then pull it forward to remove it.
ENWW Clear paper jams 157
4. Install and close the tray.
5. Open the lower-right door.
6. Gently pull out any jammed paper.
158 Chapter 6 Solve problems ENWW
7. Close the lower-right door.
8. Open the right door.
CAUTION: Do not touch the transfer roller.
Contaminants can aect print quality.
9. Gently pull out any jammed paper.
ENWW Clear paper jams 159
10. Gently pull out any jammed paper in the duplex
area on the right door.
11. If paper is visible entering the bottom of the fuser,
gently pull downward to remove it.
12. Paper could be jammed inside the fuser where it
would not be visible. Grasp the fuser handles,
squeeze the release levers, lift up slightly, and then
pull straight out to remove the fuser.
CAUTION: The fuser can be hot while the
printer is in use. Wait for the fuser to cool before
handling it.
160 Chapter 6 Solve problems ENWW
13. Open the jam-access door on the fuser. If paper is
jammed inside the fuser, gently pull it straight up
to remove it. If the paper tears, remove all paper
fragments.
NOTE: Even if the body of the fuser has
cooled, the rollers that are inside could still be hot.
Do not touch the fuser rollers.
14. If paper is jammed as it enters the output bin,
gently pull the paper out to remove it.
15. Close the jam-access door on the fuser, and push
the fuser completely into the printer until it clicks
into place.
ENWW Clear paper jams 161
16. Close the right door.
17. Open the upper-right door.
18. Gently pull out any jammed paper.
162 Chapter 6 Solve problems ENWW
19. Close the upper-right door.
20. If paper is visible in the output bin, grasp the
leading edge and gently remove it.
Clear paper jams in the 2 x 550 paper trays (13.A4, 13.A5)
Use the following procedure to check for paper in all possible jam locations related to the 2 x 550-sheet trays
and inside the right door.
When a jam occurs, the control panel might display a message and an animation that assists in clearing the jam.
● 13.A4.XX Jam in tray 4
● 13.A5.XX Jam in tray 5
ENWW Clear paper jams 163
1. Open the tray and remove any jammed or
damaged sheets of paper. Verify that the tray is
not overlled and that the paper guides are
adjusted correctly.
2. Release two tabs at the back of the tray, and then
pull the tray completely out of the printer.
3. Remove the jammed paper from the feed rollers
inside the printer. First pull the paper to the left,
and then pull it forward to remove it.
164 Chapter 6 Solve problems ENWW
4. Open the lower-right door.
5. Gently pull out any jammed paper.
6. Close the lower-right door, and then install and
close the tray.
ENWW Clear paper jams 165
7. Open the right door.
CAUTION: Do not touch the transfer roller.
Contaminants can aect print quality.
8. Gently pull out any jammed paper.
9. Gently pull out any jammed paper in the duplex
area on the right door.
166 Chapter 6 Solve problems ENWW
10. If paper is visible entering the bottom of the fuser,
gently pull downward to remove it.
11. Paper could be jammed inside the fuser where it
would not be visible. Grasp the fuser handles,
squeeze the release levers, lift up slightly, and then
pull straight out to remove the fuser.
CAUTION: The fuser can be hot while the
printer is in use. Wait for the fuser to cool before
handling it.
12. Open the jam-access door on the fuser. If paper is
jammed inside the fuser, gently pull it straight up
to remove it. If the paper tears, remove all paper
fragments.
CAUTION: Even if the body of the fuser
has cooled, the rollers that are inside could still be
hot. Do not touch the fuser rollers.
ENWW Clear paper jams 167
13. If paper is jammed as it enters the output bin,
gently pull the paper out to remove it.
14. Close the jam-access door on the fuser, and push
the fuser completely into the printer until it clicks
into place.
15. Close the right door.
168 Chapter 6 Solve problems ENWW
16. Open the upper-right door.
17. Gently pull out any jammed paper.
ENWW Clear paper jams 169
18. Close the upper-right door.
19. If paper is visible in the output bin, grasp the
leading edge and gently remove it.
Clear paper jams in the 2,700-sheet high-capacity input paper trays (13.A3, 13.A4,
13.A5, 13.A7)
Use the following procedure to check for paper in all possible jam locations related to the 2,700-sheet high-
capacity input (HCI) paper tray and inside the right door.
When a jam occurs, the control panel might display a message and an animation that assists in clearing the jam.
170 Chapter 6 Solve problems ENWW
1. Release the tray latch on the left HCI tray. Slide the
tray away from the printer until it stops, and then
lift it up and away from the printer to remove it.
2. Remove any jammed paper from the feed rollers
inside the printer. First pull the paper to the left,
and then pull it forward to remove it.
3. Install and close the left HCI tray.
ENWW Clear paper jams 171
4. Release the tray latch on the right HCI tray. Slide
the tray away from the printer until it stops, and
then lift it up and away from the printer to remove
it.
5. Remove any jammed paper from the feed rollers
inside the printer. First pull the paper to the left,
and then pull it forward to remove it.
6. Open the lower-right door.
172 Chapter 6 Solve problems ENWW
7. Remove any damaged sheets.
8. Close the lower-right door, and then install and
close the right HCI tray.
9. Open the right door.
CAUTION: Do not touch the transfer roller.
Contaminants can aect print quality.
ENWW Clear paper jams 173
10. Gently pull out any jammed paper.
11. Gently pull out any jammed paper in the duplex
area on the right door.
12. If paper is visible entering the bottom of the fuser,
gently pull downward to remove it.
174 Chapter 6 Solve problems ENWW
13. Paper could be jammed inside the fuser where it
would not be visible. Grasp the fuser handles,
squeeze the release levers, lift up slightly, and then
pull straight out to remove the fuser.
CAUTION: The fuser can be hot while the
printer is in use. Wait for the fuser to cool before
handling it.
14. Open the jam-access door on the fuser. If paper is
jammed inside the fuser, gently pull it straight up
to remove it. If the paper tears, remove all paper
fragments.
CAUTION: Even if the body of the fuser
has cooled, the rollers that are inside could still be
hot. Do not touch the fuser rollers.
15. If paper is jammed as it enters the output bin,
gently pull the paper out to remove it.
ENWW Clear paper jams 175
16. Close the jam-access door on the fuser, and push
the fuser completely into the printer until it clicks
into place.
17. Close the right door.
18. Open the upper-right door.
176 Chapter 6 Solve problems ENWW
19. Gently pull out any jammed paper.
20. Close the upper-right door.
21. If paper is visible in the output bin, grasp the
leading edge and gently remove it.
ENWW Clear paper jams 177
Resolving color print quality problems
Use the information below to troubleshoot print-quality, color-quality, and image-quality problems on HP Color
LaserJet Enterprise printers.
●
Introduction
●
Troubleshoot print quality
●
Troubleshoot color quality
●
Troubleshoot image defects
Introduction
The troubleshooting steps can help resolve the following defects:
● Blank pages
● Black pages
● Colors that do not align
● Curled paper
● Dark or light bands
● Dark or light streaks
● Fuzzy print
● Gray background or dark print
● Light print
● Loose toner
● Missing toner
● Scattered dots of toner
● Skewed images
● Smears
● Streaks
178 Chapter 6 Solve problems ENWW
Troubleshoot print quality
To resolve print-quality issues, try these steps in the order presented.
●
Update the printer rmware
●
Print from a dierent software program
●
Check the paper-type setting for the print job
●
Check toner-cartridge status
●
Print a cleaning page
●
Visually inspect the toner cartridge or cartridges
●
Check paper and the printing environment
●
Try a dierent print driver
To troubleshoot specic image defects, see Troubleshoot image defects.
Update the printer rmware
Try upgrading the printer rmware.
For instructions, go to www.hp.com/support.
Print from a dierent software program
Try printing from a dierent software program.
If the page prints correctly, the problem is with the software program from which you were printing.
ENWW Resolving color print quality problems 179
Check the paper-type setting for the print job
Check the paper type setting when printing from a software program and the printed pages have smears, fuzzy
or dark print, curled paper, scattered dots of toner, loose toner, or small areas of missing toner.
●
Check the paper type setting on the printer
●
Check the paper type setting (Windows)
●
Check the paper type setting (macOS)
Check the paper type setting on the printer
Check the paper type setting on the printer control panel, and change the setting as needed.
1. Open the tray.
2. Verify that the tray is loaded with the correct type of paper.
3. Close the tray.
4. Follow the control panel instructions to conrm or modify the paper type settings for the tray.
Check the paper type setting (Windows)
Check the paper type setting for Windows, and change the setting as needed.
1. From the software program, select the Print option.
2. Select the printer, and then click the Properties or Preferences button.
3. Click the Paper/Quality tab.
4. From the Paper Type drop-down list, click the More... option.
5. Expand the list of Type is: options.
6. Expand the category of paper types that best describes your paper.
7. Select the option for the type of paper you are using, and click the OK button.
8. Click the OK button to close the Document Properties dialog box. In the Print dialog box, click the OK button
to print the job.
Check the paper type setting (macOS)
Check the paper type setting for macOS, and change the setting as needed.
1. Click the File menu, and then click the Print option.
2. In the Printer menu, select the printer.
3. By default, the print driver displays the Copies & Pages menu. Open the menus drop-down list, and then
click the Finishing menu.
4. Select a type from the Media Type drop-down list.
5. Click the Print button.
180 Chapter 6 Solve problems ENWW
Check toner-cartridge status
Follow these steps to check the estimated life remaining in the toner cartridges and if applicable, the status of
other replaceable maintenance parts.
●
Step one: Print the Supplies Status Page
●
Step two: Check supplies status
Step one: Print the Supplies Status Page
The supplies status page indicates the cartridge status.
1. From the Home screen on the printer control panel, select the Reports menu.
2. Select the Conguration/Status Pages menu.
3. Select Supplies Status Page, and then select Print to print the page.
Step two: Check supplies status
Check the supplies status report as follows.
1. Look at the supplies status report to check the percent of life remaining for the toner cartridges and, if
applicable, the status of other replaceable maintenance parts.
Print quality problems can occur when using a toner cartridge that is at its estimated end of life. The
supplies status page indicates when a supply level is very low. After an HP supply has reached the very low
threshold, HP’s premium protection warranty on that supply has ended.
The toner cartridge does not need to be replaced now unless the print quality is no longer acceptable.
Consider having a replacement available to install when print quality is no longer acceptable.
If you determine that you need to replace a toner cartridge or other replaceable maintenance parts, the
supplies status page lists the genuine HP part numbers.
2. Check to see if you are using a genuine HP cartridge.
A genuine HP toner cartridge has the word “HP” on it, or has the HP logo on it. For more information on
identifying HP cartridges go to www.hp.com/go/learnaboutsupplies.
Print a cleaning page
During the printing process paper, toner, and dust particles can accumulate inside the printer and can cause print-
quality issues such as toner specks or spatter, smears, streaks, lines, or repeating marks.
Follow these steps to clean the printer paper path:
1. From the Home screen on the printer control panel, select the Support Tools menu.
2. Select the following menus:
ENWW Resolving color print quality problems 181
a. Maintenance
b. Calibration/Cleaning
c. Cleaning Page
3. Select Print to print the page.
A Cleaning... message displays on the printer control panel. The cleaning process takes a few minutes to
complete. Do not turn the printer o until the cleaning process has nished. When it is nished, discard the
printed page.
Visually inspect the toner cartridge or cartridges
Follow these steps to inspect each toner cartridge:
1. Remove the toner cartridge from the printer, and verify that the sealing tape has been removed.
2. Check the memory chip for damage.
3. Examine the surface of the green imaging drum.
CAUTION: Do not touch the imaging drum. Fingerprints on the imaging drum can cause print-quality
problems.
4. If you see any scratches, ngerprints, or other damage on the imaging drum, replace the toner cartridge.
5. Reinstall the toner cartridge and print a few pages to see if the problem has resolved.
182 Chapter 6 Solve problems ENWW
Check paper and the printing environment
Use the following informtion to check the paper selection and the printing environment.
●
Step one: Use paper that meets HP specications
●
Step two: Check the environment
●
Step three: Set the individual tray alignment
Step one: Use paper that meets HP specications
Some print-quality problems arise from using paper that does not meet HP specications.
● Always use a paper type and weight that this printer supports.
● Use paper that is of good quality and free of cuts, nicks, tears, spots, loose particles, dust, wrinkles, voids,
staples, and curled or bent edges.
● Use paper that has not been previously printed on.
● Use paper that does not contain metallic material, such as glitter.
● Use paper that is designed for use in laser printers. Do not use paper that is designed only for use in Inkjet
printers.
● Use paper that is not too rough. Using smoother paper generally results in better print quality.
Step two: Check the environment
The environment can directly aect print quality and is a common cause of print-quality or paper-feeding issues.
Try the following solutions:
● Move the printer away from drafty locations, such as open windows or doors, or air-conditioning vents.
● Make sure the printer is not exposed to temperatures or humidity outside of printer specications.
● Do not place the printer in a conned space, such as a cabinet.
● Place the printer on a sturdy, level surface.
● Remove anything that is blocking the vents on the printer. The printer requires good air ow on all sides,
including the top.
● Protect the printer from airborne debris, dust, steam, grease, or other elements that can leave residue
inside the printer.
Step three: Set the individual tray alignment
Follow these steps when text or images are not centered or aligned correctly on the printed page when printing
from specic trays.
1. From the Home screen on the printer control panel, select the Settings menu.
2. Select the following menus:
ENWW Resolving color print quality problems 183
a. Copy/Print or Print
b. Print Quality
c. Image Registration
3. Select Tray, and then select the tray to adjust.
4. Select Print Test Page, and then follow the instructions on the printed pages.
5. Select Print Test Page again to verify the results, and then make further adjustments if necessary.
6. Select Done to save the new settings.
Try a dierent print driver
Try a dierent print driver when printing from a software program and the printed pages have unexpected lines
in graphics, missing text, missing graphics, incorrect formatting, or substituted fonts.
Download any of the following drivers from the HP Web site: www.hp.com/support/colorljM856.
Table 6-3 Print drivers
Driver Description
HP PCL.6 driver If available, this printer-specic print driver supports older operating systems like Windows
XP and Windows Vista. For a list of supported operating systems, go to www.hp.com/go/
support.
HP PCL 6 driver This printer-specic print driver supports Windows 7 and newer operating systems that
support version 3 drivers. For a list of supported operating systems, go to www.hp.com/go/
support.
HP PCL-6 driver This product-specic print driver supports Windows 8 and newer operating systems that
support version 4 drivers. For a list of supported operating systems, go to www.hp.com/go/
support.
HP UPD PS driver ● Recommended for printing with Adobe software programs or with other highly
graphics-intensive software programs
● Provides support for printing from Postscript emulation needs, or for Postscript ash
font support
HP UPD PCL 6 ● Recommended for printing in all Windows environments
● Provides the overall best speed, print quality, and printer feature support for most
users
● Developed to align with Windows Graphic Device Interface (GDI) for best speed in
Windows environments
● Might not be fully compatible with third-party and custom software programs that are
based on PCL 5
184 Chapter 6 Solve problems ENWW
Troubleshoot color quality
Calibrating the printer can help ensure color print quality.
●
Calibrate the printer to align the colors
Calibrate the printer to align the colors
Calibration is a printer function that optimizes print quality.
Follow these steps to resolve print-quality problems such as misaligned color, colored shadows, blurry graphics,
or other print-quality issues.
1. From the Home screen on the printer control panel, select the Support Tools menu.
2. Select the following menus:
● Maintenance
● Calibration/Cleaning
● Full Calibration
3. Select Start to start the calibration process.
A Calibrating message will display on the printer control panel. The calibration process takes a few minutes
to complete. Do not turn the printer o until the calibration process has nished.
4. Wait while the printer calibrates, and then try printing again.
Troubleshoot image defects
Review examples of image defects and steps to resolve these defects.
Table
6-4 Image defects table quick reference
Defect Defect Defect
Table 6-12 Light print on page 191 Table 6-10 Gray background or dark print
on page 190
Table 6-7 Blank page — No print on page 188
ENWW Resolving color print quality problems 185
Table 6-4 Image defects table quick reference (continued)
Defect Defect Defect
Table 6-6 Black page on page 188 Table 6-5 Banding defects on page 187 Table 6-14 Streak defects on page 193
Table 6-9 Fixing/fuser defects on page 189 Table 6-11 Image placement defects
on page 190
Table 6-8 Color plane registrations defects (color
models only) on page 189
Table 6-13 Output defects on page 192
Image defects, no matter the cause, can often be resolved using the same steps. Use the following steps as a
starting point for solving image defect issues.
186 Chapter 6 Solve problems ENWW
1. Reprint the document. Print quality defects can be intermittent in nature or can go away completely with
continued printing.
2. Check the condition of the cartridge or cartridges. If a cartridge is in a Very Low state (it has passed the
rated life), replace the cartridge.
3. Make sure that the driver and tray print mode settings match the media that is loaded in the tray. Try using
a dierent ream of media or a dierent tray. Try using a dierent print mode.
4. Make sure the printer is within the supported operating temperature/humidity range.
5. Make sure that the paper type, size, and weight are supported by the printer. See the printer support page
at support.hp.com for a list of the supported paper sizes and types for the printer.
NOTE: The term "fusing" refers to the part of the printing process where toner is aixed to paper.
The following examples depict letter-size paper that has passed through the printer with the short edge rst.
Table 6-5 Banding defects
Sample Description Possible solutions
Dark or light lines which repeat down the
length of the page, and are wide-pitch
and/or impulse bands. They might be sharp
or soft in nature. The defect displays only in
areas of ll, not in text or sections with no
printed content.
1. Reprint the document.
2. Try printing from another tray.
3. Replace the cartridge.
4. Use a dierent paper type.
5. Enterprise models only: From the
Home screen on the printer control
panel, go to the Adjust Paper Types
menu, and then choose a print mode
that is designed for a slightly heavier
media than what you are using. This
slows the print speed and might
improve the print quality.
6. If the issue persists, go to
support.hp.com.
ENWW Resolving color print quality problems 187
Table 6-6 Black page
Sample Description Possible solutions
The entire printed page is black.
1. Visually inspect the cartridge to check
for damage.
2. Make sure that the cartridge is
installed correctly.
3. Replace the cartridge.
4. If the issue persists, go to
support.hp.com.
Table 6-7 Blank page — No print
Sample Description Possible solutions
The page is completely blank and contains
no printed content.
1. Make sure that the cartridges are
genuine HP cartridges.
2. Make sure that the cartridge is
installed correctly.
3. Print with a dierent cartridge.
4. Check the paper type in the paper tray
and adjust the printer settings to
match. If necessary, select a lighter
paper type.
5. If the issue persists, go to
support.hp.com.
188 Chapter 6 Solve problems ENWW
Table 6-8 Color plane registrations defects (color models only)
Sample Description Possible solutions
One or more color plane(s) is not aligned
with the other color planes. This registration
error will typically occur with yellow.
1. Reprint the document.
2. From the printer control panel,
calibrate the printer.
3. If a cartridge has reached a Very Low
state, or the printed output is severely
faded, replace the cartridge.
4. From the printer control panel use the
Restore Calibration feature to reset
the printer's calibration settings to the
factory defaults.
5. If the issue persists, go to
support.hp.com.
Table 6-9 Fixing/fuser defects
Sample Description Possible solutions
Slight shadows or osets of the image are
repeated down the page. The repeated
image might fade with each recurrence.
1. Reprint the document.
2. Check the paper type in the paper tray
and adjust the printer settings to
match. If necessary, select a lighter
paper type.
3. If the issue persists, go to
support.hp.com.
Toner rubs o along either edge of the
page. This defect is more common at the
edges of high-coverage jobs, and on light
media types, but can occur anywhere on the
page.
1. Reprint the document.
2. Check the paper type in the paper tray
and adjust the printer settings to
match. If necessary, select a heavier
paper type.
3. Enterprise models only: From the
printer control panel, go to the Edge-
to-Edge menu and then select Normal.
Reprint the document.
4. Enterprise models only: From the
printer control panel, select Auto
Include Margins and then reprint the
document.
5. If the issue persists, go to
support.hp.com.
ENWW Resolving color print quality problems 189
Table 6-10 Gray background or dark print
Sample Description Possible solutions
The image or text is darker than expected
and/or the background is gray.
1. Make sure that the paper in the trays
has not already been run through the
printer.
2. Use a dierent paper type.
3. Reprint the document.
4. Mono models only: From the Home
screen on the printer control panel, go
to the Adjust Toner Density menu, and
then adjust the toner density to a
lower level.
5. Make sure that the printer is within the
supported operating temperature and
humidity range.
6. Replace the cartridge.
7. If the issue persists, go to
support.hp.com.
Table 6-11 Image placement defects
Sample Description Possible solutions
The image is not centered, or is skewed on
the page. The defect occurs when the paper
is not positioned properly as it is pulled from
the tray and moves through the paper path.
1. Reprint the document.
2. Remove the paper and then reload the
tray. Make sure that all the paper
edges are even on all sides.
3. Make sure that the top of the paper
stack is below the tray-full indicator.
Do not overll the tray.
4. Make sure that the paper guides are
adjusted to the correct size for the
paper. Do not adjust the paper guides
tightly against the paper stack. Adjust
them to the indentations or markings
in the tray.
5. If the issue persists, go to
support.hp.com.
190 Chapter 6 Solve problems ENWW
Table 6-12 Light print
Sample Description Possible solutions
The printed content is light or faded on the
entire page.
1. Reprint the document.
2. Remove the cartridge, and then shake
it to redistribute the toner.
3. Mono models only: Make sure that the
EconoMode setting is disabled, both at
the printer control panel and in the
print driver.
4. Make sure that the cartridge is
installed correctly.
5. Print a Supplies Status Page and check
the life and usage of the cartridge.
6. Replace the cartridge.
7. If the issue persists, go to
support.hp.com.
ENWW Resolving color print quality problems 191
Table 6-13 Output defects
Sample Description Possible solutions
Printed pages have curled edges. The curled
edge can be along the short or long side of
the paper. Two types of curl are possible:
● Positive curl: The paper curls toward
the printed side. The defect occurs in
dry environments or when printing
high-coverage pages.
● Negative curl: The paper curls away
from the printed side. The defect
occurs in high-humidity environments
or when printing low-coverage pages.
1. Reprint the document.
2. Positive curl: From the printer control
panel, select a heavier paper type. The
heavier paper type creates a higher
temperature for printing.
Negative curl: From the printer control
panel, select a lighter paper type. The
lighter paper type creates a lower
temperature for printing. Try storing
the paper in a dry environment prior to
use, or use freshly opened paper.
3. Print in duplex mode.
4. If the issue persists, go to
support.hp.com.
The paper does not stack well in the output
tray. The stack might be uneven, skewed, or
the pages might be pushed out of the tray
and onto the oor. Any of the following
conditions can cause this defect:
● Extreme paper curl
● The paper in the tray is wrinkled or
deformed
● The paper is a non-standard paper
type, such as envelopes
● The output tray is too full
1. Reprint the document.
2. Extend the output bin extension.
3. If the defect is caused by extreme
paper curl, refer to the
troubleshooting steps for "Output
curl."
4. Use a dierent paper type.
5. Use freshly opened paper.
6. Remove the paper from the output
tray before the tray gets too full.
7. If the issue persists, go to
support.hp.com.
192 Chapter 6 Solve problems ENWW
Table 6-14 Streak defects
Sample Description Possible solutions
Light vertical streaks that usually span the
length of the page. The defect displays only
in areas of ll, not in text or sections with no
printed content.
1. Reprint the document.
2. Remove the cartridge, and then shake
it to redistribute the toner.
3. If the issue persists, go to
support.hp.com.
NOTE: Both light and dark vertical streaks
can occur when the printing environment is
outside the specied range for temperature
or humidity. Refer to your printer's
environmental specications for allowable
temperature and humidity levels.
Dark vertical lines which occur down the
length of the page. The defect might occur
anywhere on the page, in areas of ll or in
sections with no printed content. On color
models, these lines or streaks will also be
visible on the ITB cleaning page.
1. Reprint the document.
2. Remove the cartridge, and then shake
it to redistribute the toner.
3. Print a cleaning page.
4. Check the toner level in the cartridge.
5. If the issue persists, go to
support.hp.com.
ENWW Resolving color print quality problems 193
Solve wired network problems
Check the following information to resolve wired network issues.
●
Introduction
●
Poor physical connection
●
The computer is unable to communicate with the printer
●
The printer is using incorrect link and duplex settings for the network
●
New software programs might be causing compatibility problems
●
The computer or workstation might be set up incorrectly
●
The printer is disabled, or other network settings are incorrect
Introduction
Certain types of problems can indicate there is a network communication problem. These problems include the
following issues:
Poor physical connection
Check the cable connections.
1. Verify that the printer is attached to the correct network port using a cable of the correct length.
2. Verify that cable connections are secure.
3. Look at the network port connection on the back of the printer, and verify that the amber activity light
ashes indicating network traic, and the green link-status light is continuously lit indicating a network link.
4. If the problem continues, try a dierent cable or port on the hub.
The computer is unable to communicate with the printer
Verify that the printer is communicating with the network and your computer.
1. Test network communication by pinging the network.
a. Open a command-line prompt on your computer.
● For Windows, click Start, click Run, type cmd, and then press Enter.
● For macOS, go to Applications, then Utilities, and open Terminal.
b. Type ping followed by the IP address for your printer.
c. If the window displays round-trip times, the network is working.
2. If the ping command failed, verify that the network hubs are on, and then verify that the network settings,
the printer, and the computer are all congured for the same network (also known as subnet).
3. Open the printer properties and click the Ports tab. Verify that the current IP address for the printer is
selected. The printer IP address is listed on the printer conguration page.
194 Chapter 6 Solve problems ENWW
4. If you installed the printer using the HP standard TCP/IP port, select the box labeled Always print to this
printer, even if its IP address changes.
5. If you installed the printer using a Microsoft standard TCP/IP port, use the printer’s hostname instead of the
IP address.
6. If the IP address is correct, delete the printer and then add it again.
7. Reinstall the printer software and driver.
The printer is using incorrect link and duplex settings for the network
HP recommends leaving these settings in automatic mode (the default setting). If you change these settings, you
must also change them for your network.
New software programs might be causing compatibility problems
Verify that any new software programs are correctly installed and that they use the correct print driver.
The computer or workstation might be set up incorrectly
An incorrectly congured computer can cause issues with printing.
1. Check the network drivers, print drivers, and the network redirection settings.
2. Verify that the operating system is congured correctly.
The printer is disabled, or other network settings are incorrect
Check the network settings.
1. Review the printer’s conguration/networking pages to check the status of the network settings and
protocols.
2. Recongure the network settings if necessary.
ENWW Solve wired network problems 195
196 Chapter 6 Solve problems ENWW
Index
Symbols/Numerics
2 x 550-sheet paper tray and stand
part number 58
2 x 550-sheet trays
loading 40
2,700 high-capacity input paper tray
and stand
part number 58
2,700-sheet HCI paper trays
loading 47
550-sheet paper tray
part number 58
550-sheet trays
jams 132
loading 33
A
accessories
ordering 58
part numbers 58
acoustic specications 10, 16
AirPrint 93, 95
alternative letterhead mode 19, 26,
27, 32, 33, 39, 40, 46, 47, 52
Android devices
printing from 93, 96
B
bin, output
locating 4
Bonjour
identifying 102
browser requirements
HP embedded Web Server 102
C
calibrate
colors 185
cartridge
dynamic security 61
order numbers 69
replacing 70
cartridge policy 62, 63
cartridge protection 62, 66
cleaning
paper path 179
colors
calibrate 185
control panel
help 120
locating 4
locating features on the
touchscreen control panel 7
customer self-repair parts 60
customer support
online 119
D
default gateway, setting 110
deleting
stored jobs 89, 92
dimensions, printer 10, 13
DIMM
part number 58
document feeder
paper-feeding problems 125
double-sided printing
Mac 86
Windows 82
drivers, supported 10
duplex printing
Mac 86
duplex printing (double-sided)
settings (Windows) 82
Windows 82
duplexer
jams 132
duplexing
manually (Mac) 86
manually (Windows) 82
dynamic security
toner cartridge 61
E
easy-access USB printing 97
electrical specications 10, 16
Embedded Web Server
changing network settings 110
changing printer name 110
opening 110
Embedded Web Server (EWS)
assigning passwords 114, 115
features 102
network connection 102
energy use, optimizing 117
envelopes
orientation 19, 20
envelopes, loading 53
Ethernet (RJ-45)
locating 5
Explorer, versions supported
HP Embedded Web Server 102
F
foreign interface harness
part number 58
formatter
locating 5
fuser
jams 132
part number 59
G
gateway, setting default 110
ENWW Index 197
general conguration
HP Embedded Web Server 102,
104
genuine HP cartridges 62, 63
H
hard disks
encrypted 114, 116
hard drive
part number 58
HCI. See high-capacity input paper
trays
Help button
locating 7
help, control panel 120
Hi-Speed USB 2.0 printing port
locating 5
Home button
locating 7
HP Customer Care 119
HP Embedded Web Server
changing network settings 110
changing printer name 110
general conguration 102, 104
HP Web Services 102, 104, 107
information pages 102, 104
network settings 102, 104, 107
opening 110
other links list 102, 104, 109
print settings 102, 104, 105
security settings 102, 104, 106
supplies settings 102, 104, 106
troubleshooting tools 102, 104,
106
HP Embedded Web Server (EWS)
features 102
network connection 102
HP ePrint 93
HP ePrint software 93
HP Web Jetadmin 118
HP Web Services
enabling 102, 104, 107
I
image quality
check toner-cartridge status 179,
181
imaging drum
components 73
information 73
imaging drums
part number 58
replacing 74
Information button
locating 7
information pages
HP Embedded Web Server 102,
104
interface ports
locating 5
internal USB ports
part number 58
Internet Explorer, versions supported
HP Embedded Web Server 102
IP Security 114, 116
IPsec 114, 116
IPv4 address 110
IPv6 address 110
J
jams
2 x 550 paper trays 132
550-sheet trays 132
auto-navigation 132, 133
causes of 132, 133
duplexer 132
fuser 132
high-capacity input paper trays
132
locations 132
output bin 132
right door 132
Tray 1 132
Tray 2 132
Jetadmin, HP Web 118
jobs, stored
creating (Windows) 89
deleting 89, 92
Mac settings 89
printing 89
L
label, orientation 55
labels
printing (Windows) 82
printing on 55
labels, loading 55
LAN port
locating 5
left door
locating 5
loading
paper in the 2 x 550-sheet trays
40
paper in the 2,700-sheet HCI paper
trays 47
paper in the 550-sheet trays 33
paper in Tray 1 19
paper in Tray 2 27
local area network (LAN)
locating 5
lock
formatter 114, 116
M
Mac driver settings
Job Storage 89
managing network 110
manual duplex
Mac 86
Windows 82
memory
included 10
memory chip (toner)
locating 69
minimum system requirements
macOS 11
Windows 11
mobile printing
Android devices 93, 96
mobile printing, software supported
10, 13
multiple pages per sheet
printing (Mac) 86
printing (Windows) 82
N
Near Field Communication printing
93, 94
Netscape Navigator, versions
supported
HP embedded Web Server 102
network
printer name, changing 110
settings, changing 110
settings, viewing 110
network duplex settings, changing
110
198 Index ENWW
network link speed settings,
changing 110
network settings
HP Embedded Web Server 102,
104, 107
networks
default gateway 110
HP Web Jetadmin 118
IPv4 address 110
IPv6 address 110
subnet mask 110
supported 10
NFC accessory
part number 58
NFC connect and print 93, 94
O
on/o button
locating 4
online help, control panel 120
online support 119
operating systems, supported 10, 11
ordering
supplies and accessories 58
other links list
HP Embedded Web Server 102,
104, 109
output bin
clear jams 132
locating 4
P
pages per minute 10
pages per sheet
selecting (Mac) 86
selecting (Windows) 82
paper
jams 132, 133
loading the 2 x 550-sheet trays
40
loading the 2,700-sheet HCI paper
trays 47
loading the 550-sheet trays 33
loading Tray 1 19
loading Tray 2 27
selecting 179, 183
Tray 1 orientation 19, 20
paper jams
2 x 550 paper trays 132
550-sheet trays 132
duplexer 132
fuser 132
high-capacity input paper trays
132
locations 132
output bin 132
right door 132
Tray 1 132
Tray 2 132
paper pickup problems
solving 125, 128
paper trays
part numbers 58
paper type
selecting (Windows) 82
paper types
selecting (Mac) 86
paper, ordering 58
part number
toner-collection unit 77
part numbers
accessories 58
fuser 59
imaging drums 58
replacement parts 60
supplies 58
toner cartridges 58
toner collection unit 58, 59
transfer kit 59
ports
locating 5
potential shock hazard 2
power
consumption 10, 16
power connection
locating 5
power switch
locating 4
power usage
1 watts or less 117
print drivers
Linux 11
macOS 11
UNIX 11
Windows 11
print drivers, supported 10
print media
loading in Tray 1 19
print on both sides
Mac 86
manually, Windows 82
Windows 82
print settings
HP Embedded Web Server 102,
104, 105
printing
from USB storage accessories 97
stored jobs 89
printing on both sides
settings (Windows) 82
private printing 89
product number
locating 5
protect cartridges 62, 66
R
replacement parts
part numbers 60
replacing
imaging drums 74
toner cartridges 70
toner-collection unit 77
reset factory settings 121
right door
jams 132
RJ-45 port
locating 5
S
secuity settings
HP Embedded Web Server 102,
104, 106
security
encrypted hard disk 114, 116
serial number
locating 5
settings
reset to factory (default) settings
121
Sign In button
locating 7
Sign Out button
locating 7
sleep delay
setting 117
SODIMM
part number 58
special paper
printing (Windows) 82
ENWW Index 199
specications
electrical and acoustic 10, 16
speed, optimizing 117
stand
part number 58
storage, job
Mac settings 89
store print jobs 89
stored jobs
creating (Mac) 89
creating (Windows) 89
deleting 89, 92
printing 89
storing jobs
with Windows 89
subnet mask 110
supplies
low threshold settings 122
ordering 58
part numbers 58
replacing imaging drums 74
replacing toner cartridges 70
replacing toner-collection unit 77
using when low 122
supplies settings
HP Embedded Web Server 102,
104, 106
support
online 119
supported operating systems 11
system requirements
HP Embedded Web Server 102
minimum 10
T
TCP/IP
manually conguring IPv4
parameters 110
manually conguring IPv6
parameters 110
technical support
online 119
toner cartridge
dynamic security 61
low threshold settings 122
using when low 122
toner cartridges
components 69
order numbers 69
part numbers 58
replacing 70
toner collection unit
part number 58, 59
toner-collection unit
information 77
part number 77
replacing 77
touchscreen
locating features 7
transfer kit
part number 59
transparencies
printing (Windows) 82
Tray 1
jams 132
loading envelopes 53
paper orientation 19, 20
Tray 2
jams 132
loading 27
trays
capacity 10
included 10
locating 4
use alternative letterhead mode
26, 32, 39, 46, 52
troubleshooting
check toner-cartridge status 179,
181
jams 132, 133
network problems 194
paper feed problems 125
wired network 194
troubleshooting tools
HP Embedded Web Server 102,
104, 106
two-sided printing
settings (Windows) 82
U
USB port
enabling 97, 98, 100
locating 5
USB ports, optional
part number 58
USB storage accessories
printing from 97
W
web browser requirements
HP Embedded Web Server 102
websites
customer support 119
HP Web Jetadmin, downloading
118
weight, printer 10, 13
Wi-Fi direct bluetooth accessory
part number 58
Wi-Fi Direct Print 10, 13, 93, 94
wireless print server
part number 58
200 Index ENWW
