OWNER'S MANUAL
WASHING MACHINE
Before beginning installation, read these instructions
carefully. This will simplify installation and ensure that the
product is installed correctly and safely. Leave these
instructions near the product after installation for future
reference.
ENGLISH
THD08SW* / THD08SJ* / THD08SP* / THD08NP* / THD09SJ* / THD09SW* /
THD09SP* / THD10SW* / THD11SW* / THD08NT* / THD09NW* / THD09NP* /
THD10NW* / THD10NP* / THD11NW* / THD12SW* / THD13SW*
MFL72021921
Rev.03_061124
www.lg.com
Copyright © 2024 LG Electronics Inc. All Rights Reserved.
TABLE OF CONTENTS
This manual may contain images or
content that may be different from the
model you purchased.
This manual is subject to revision by the
manufacturer.
SAFETY INSTRUCTIONS
READ ALL INSTRUCTIONS BEFORE USE...........................................................3
WARNING............................................................................................................3
CARING FOR THE ENVIRONMENT....................................................................8
INSTALLATION
Parts and Specifications ..................................................................................11
Installation Place Requirements ....................................................................13
Connecting the Water Inlet Hoses and Filter ...............................................15
Installing the Drain Hose ................................................................................17
Levelling the Appliance ...................................................................................18
OPERATION
Operation Overview.........................................................................................20
Preparing the Wash Load ...............................................................................20
Adding Detergents, Softeners and Bleaches................................................22
Control Panel ....................................................................................................24
Programme Table ............................................................................................28
Extra Options and Functions ..........................................................................32
SMART FUNCTIONS
LG ThinQ Application.......................................................................................36
Smart Diagnosis ...............................................................................................38
MAINTENANCE
Cleaning after Every Wash..............................................................................40
Cleaning the Appliance Periodically ..............................................................40
TROUBLESHOOTING
Before Calling for Service................................................................................44
APPENDIX
Reminder Information.....................................................................................51
3
SAFETY INSTRUCTIONS
ENGLISH
SAFETY INSTRUCTIONS
READ ALL INSTRUCTIONS BEFORE USE
The following safety guidelines are intended to prevent unforeseen
risks or damage from unsafe or incorrect operation of the appliance.
The guidelines are separated into ‘WARNING’ and ‘CAUTION’ as
described below.
Safety Messages
WARNING
WARNING
To reduce the risk of explosion, fire, death, electric shock, injury or
scalding to persons when using this product, follow basic precautions,
including the following:
Technical Safety
• This appliance is not intended for use by persons (including children)
with reduced physical, sensory or mental capabilities, or lack of
experience and knowledge, unless they have been given supervision
or instruction concerning use of the appliance by a person
responsible for their safety.
This symbol is displayed to indicate matters and operations that
can cause risk. Read the part with this symbol carefully and
follow the instructions in order to avoid risk.
WARNING
This indicates that the failure to follow the instructions can cause
serious injury or death.
CAUTION
This indicates that the failure to follow the instructions can cause
minor injury or damage to the product.
4
SAFETY INSTRUCTIONS
• Children should be supervised to ensure that they do not play with
the appliance.
• Cleaning and user maintenance shall not be made by children
without supervision.
• If the power cord is damaged, it must be replaced by the
manufacturer, its service agent or similarly qualified persons in order
to avoid a hazard.
• Ventilation openings must not be obstructed by a carpet.
• This appliance is intended to be used in household only.
• Use a new hose or hose-set supplied with the appliance. Reusing old
hoses can cause a water leak and subsequent property damage.
• The inlet water pressure must be between 50 and 800 kPa.
Maximum Capacity
The maximum capacity in some cycles for dry clothes to be washed is:
Installation
• Never attempt to operate the appliance if it is damaged,
malfunctioning, partially disassembled, or has missing or broken
parts, including a damaged cord or plug.
• This appliance should only be transported by two or more people
holding the appliance securely.
THD13S
W*
THD12S
W*
THD11S
W* /
THD11N
W*
THD10S
W* /
THD10N
W* /
THD10N
P*
THD09S
W* /
THD09N
W* /
THD09N
P* /
THD09SJ
* /
THD09SP
*
THD08S
W* /
THD08N
T* /
THD08SJ
* /
THD08SP
* /
THD08N
P*
13 kg 12 kg 11 kg 10 kg 9 kg 8 kg
5
SAFETY INSTRUCTIONS
ENGLISH
• Do not install the appliance in a damp and dusty place. Do not install
or store the appliance in any outdoor area, or any area that is subject
to weathering conditions such as direct sunlight, wind, rain, or
temperatures below freezing.
• Make sure the power plug is completely pushed into the power
outlet.
• Do not plug the appliance into multiple outlet sockets or an extension
power cable.
• Do not modify the power plug provided with the appliance. If it does
not fit the power outlet, have a proper outlet installed by a qualified
electrician.
• This appliance must be grounded. In the event of malfunction or
breakdown, grounding will reduce the risk of electric shock by
providing a path of least resistance for electric current.
• This appliance is equipped with a power cord having an equipment-
grounding conductor and a grounding power plug. The power plug
must be plugged into an appropriate outlet socket that is installed
and grounded in accordance with all local codes and ordinances.
• Improper connection of the equipment-grounding conductor can
result in risk of electric shock. Check with a qualified electrician or
service personnel if you are in doubt as to whether the appliance is
properly grounded.
• Tighten and secure the drain hose at connecting ends to avoid
separation.
• For models with only one inlet water supply valve, do not connect to
hot water. Connect to cold water only.
Operation
• Do not apply any sharp objects to the control panel in order to
operate the appliance.
• Do not attempt to separate any panels or disassemble the appliance.
• Do not repair or replace any part of the appliance. All repairs and
servicing must be performed by qualified service personnel unless
6
SAFETY INSTRUCTIONS
specifically recommended in this Owner's Manual. Use only
authorized factory parts.
• Do not put animals, such as pets into the appliance.
• Keep the area underneath and around the appliance free of
combustible materials such as lint, paper, rags, chemicals, etc.
• Do not leave the appliance door open. Children may hang on the door
or crawl inside the appliance, causing damage or injury.
• Do not put in, wash or dry articles that have been cleaned in, washed
in, soaked in, or spotted with combustible or explosive substances
(such as waxes, wax removers, oil, paint, gasoline, degreasers,
drycleaning solvents, kerosene, petrol, spot removers, turpentine,
vegetable oil, cooking oil, acetone, alcohol, etc.). Improper use can
cause fire or explosion.
• Do not use or store flammable or combustible substances (ether,
benzene, alcohol, chemical, LPG, combustible spray, insecticide, air
freshener, cosmetics, etc.) near the appliance.
• Never reach into the appliance while it is operating. Wait until the
drum has completely stopped.
• In case of a water leak from the appliance, disconnect the power plug
and contact the LG Electronics customer information centre.
• Turn off water taps to relieve pressure on hoses and valves and to
minimize leakage if a break or rupture should occur. Check the
condition of the fill hoses; they may need replacement after 5 years.
• If there is a gas leakage (isobutane, propane, natural gas, etc.) within
the home, do not touch the appliance or power plug and ventilate the
area immediately.
• If the drain hose or inlet hose is frozen during winter, use it only after
thawing.
• Keep all washing detergents, softener and bleach away from
children.
• Do not touch the power plug or the appliance controls with wet
hands.
• Do not bend the power cable excessively or place a heavy object on it.
7
SAFETY INSTRUCTIONS
ENGLISH
• Do not put your hand, foot or anything under the appliance while the
appliance is in operation.
• Avoid touching any water that is drained from the appliance during
the wash.
• Make sure that drainage is working properly. If water is not drained
properly, your floor may get flooded.
• If, during spinning, opening the door does not stop the drum within
about 10 seconds, immediately discontinue operating the appliance
and contact your dealer or LG Electronics service centre.
• Do not use a power outlet, wiring equipment and extension cord of
which the electric capacity is lower than the appliance's rated
capacity.
• When the air temperature is high and the water temperature is low,
condensation may occur and thus wet the floor.
• Wipe off dirt or dust on the contacts of the power plug.
Maintenance
• Disconnect the appliance from the power supply before cleaning the
appliance. Setting the controls to the OFF or stand by position does
not disconnect this appliance from the power supply.
• Securely plug the power plug in the outlet socket after completely
removing any moisture and dust.
• Do not spray water inside or outside the appliance to clean it.
• Never unplug the appliance by pulling on the power cable. Always
grip the power plug firmly and pull straight out from the outlet
socket.
• Only qualified service personnel from LG Electronics service centre
should disassemble, repair, or modify the appliance. Contact an LG
Electronics customer information centre if you move and install the
appliance in a different location.
8
SAFETY INSTRUCTIONS
Disposal
• Before discarding an old appliance, unplug it. Cut off the cable
directly behind the appliance to prevent misuse.
• Dispose of all packaging materials (such as plastic bags and
styrofoam) away from children. The packaging materials can cause
suffocation.
• Remove the door before disposing of or discarding this appliance to
avoid the danger of children or small animals getting trapped inside.
CARING FOR THE ENVIRONMENT
Disposal of Your Old Appliance (as per e-waste Rules)
2. Do’s
• a. The product is required to be handed over only to the authorized
recycler for disposal.
• b. Keep the product in isolated area, after it becomes non-functional/
unrepairable so as to prevent its accidental breakage.
Don’ts
• a. The product should not be opened by the user himself/herself, but
only by authorized service personnel.
• b. The product is not meant for re-sale to any unauthorized agencies/
scrap dealer/kabariwalah.
• c. The product is not meant for mixing into household waste stream.
• d. Do not keep any replaced spare part(s) from the product in
exposed area.
3. Any disposal through unauthorized agencies/person will attract
action under Environment (Protection) Act 1986.
1. When this crossed out wheeled bin symbol is depicted on
the product and its operator’s manual, it means the product
is covered by E-Waste Management Rules India published
by MoEF & CC, Govt. of India and are meant to be recycled,
dismantled, refurbished or disposed off.
9
SAFETY INSTRUCTIONS
ENGLISH
4. This product is complied with the requirement of Hazardous
Substances as specified under E-Waste Management Rules India
published by MoEF & CC, Govt. of India.
5. To locate a nearest collection centre or call for pick-up (limited area
only) for disposal of this appliance, please contact No. 08069379999,
Toll Free No. 1800-315-9999 for details. All collection centre and pick up
facilities are done by third parties with LG Electronics India Pvt. Ltd.
Merely as a facilitator. For more detailed information, please visit :
http://www.lg.com/in
.
10
SAFETY INSTRUCTIONS
11
INSTALLATION
ENGLISH
INSTALLATION
Parts and Specifications
NOTE
• Appearance and specifications may change without notice to improve the quality of the appliance.
Front View
a
Door
b
Tempered Glass
c
Dispenser Drawer
d
Bleach Dispenser
e
Drum
f
Levelling Feet
g
Drain Hose
h
Control Panel
i
Lint Filter
*1
j
Power Cord
k
Cold Water Inlet
*1 This feature is only available on some models.
Accessories
*1 The included accessories vary depending on the
model you purchased.
a
Cold Water Inlet Hose*1
b
Anti-Rat Cover*1
c
Drain Hose*1
d
Snap Ring*1
e
External Filter*1
12
INSTALLATION
Specifications
Dimension(mm)
For Model Capacity : 11kg or Less
For Model Capacity : 12kg or More
Model
Heater Model Non Heater Model
THD13SW* /
THD12SW*
THD11SW* /
THD10SW* /
THD09SW* / THD09SJ*
/ THD09SP* /
THD08SW* / THD08SJ*
/ THD08SP*
THD11NW* /
THD10NW* /
THD09NW* /
THD08NT* /
THD09NP* /
THD10NP* /
THD08NP*
Power Supply 230V~, 50Hz
Product Weight Approx. 37.0 kg Approx. 35.5 kg Approx. 35.0 kg
W 540 D 560 H 945
D' 540 H' 1250
W 540 D 560 H 968
D' 540 H' 1273
13
INSTALLATION
ENGLISH
Installation Place
Requirements
Before installing the appliance, check the following
information in order to install the appliance in a
correct place.
Unpacking Shipping Material
1
Lift the appliance off of the foam base.
• After removing the carton and shipping
material, lift the appliance off the foam base.
• Make sure the plastic tub support
a
comes
off with the base and is not stuck to the
bottom of the appliance.
• If you must lay the appliance down to
remove the carton base
b
, always protect
the side of the appliance and lay it carefully
on its side. Do not lay the appliance on its
front or back.
2
Remove the foam tub insert.
• To prevent damage, do not remove the foam
insert
c
from the tub until the appliance is in
the final location.
NOTE
• Once removed, save the foam insert for future
use. If the appliance needs to be moved, the
foam insert will help prevent damage during
transportation.
3
Unfasten the power cord.
• Unfasten the power cord from the back of
the appliance.
Installation Location
• Install the appliance on a flat floor of hard
material that is strong enough to support a fully
loaded appliance. (Allowable slope under the
appliance: 1º)
• Never try to level any uneven floor by putting
pieces of wood, cardboard or similar materials
under the appliance.
14
INSTALLATION
• If it is impossible to avoid positioning the
appliance next to a gas cooker or coal burning
stove, an insulation (85 X 60 cm) covered with
aluminium foil on the side facing the cooker or
stove must be inserted between the two
appliances.
• Ensure that when the appliance is installed, it is
easily accessible for a service technician in the
event of a breakdown.
• Additional clearance for the wall should have
10
cm
for the rear and
2 cm
for right and left side.
WARNING
• This appliance must only be used for domestic
household purposes and should not be used
with movable home or house.
NOTE
• Do not install this appliance on a raised surface
or platform, plinth or stand. It may cause injury
or serious malfunctioning.
Ventilation
• Make sure that air circulation around the
appliance is not impeded by carpets, rugs, etc.
Ambient Temperature
• Do not install the appliance in rooms where
freezing temperatures may occur. Frozen hoses
may burst under pressure. The reliability of the
electronic control unit may be impaired at
temperatures below freezing point.
• If the appliance is delivered in winter and
temperatures are below freezing, place the
appliance at room temperature for a few hours
before putting it into operation.
Electrical Connection
• Do not use an extension cord or double adapter.
• Always unplug the appliance and turn off the
water supply after use.
• Connect the appliance to an earthed socket in
accordance with current wiring regulations.
• The appliance must be positioned so that the
plug is easily accessible.
• Power outlet must be within 1 meters of either
side of the appliance.
WARNING
• Repairs to the appliance must only be carried out
by qualified personnel. Repairs carried out by
inexperienced persons may cause injury or
serious malfunctioning. Contact your local
authorised LG repairer.
• The power plug must be plugged into an
appropriate outlet socket that is installed and
grounded/earthed in accordance with all local
codes and ordinances.
CAUTION
• Periodically examine the cord of your appliance,
and if its appearance indicates damage or
deterioration, unplug it, discontinue use of
appliance, and have the cord replaced with an
exact replacement part by an authorized
servicer.
• Use an earthing wire in the socket to prevent
damage to any electrical part or product
malfunctions caused by a lack of earthing wire.
• Do not take power supply from a pole using a
hook, as it may cause damage to any electrical
part or result in product malfunction; instead,
15
INSTALLATION
ENGLISH
use power supply from a proper distribution
system.
Connecting the Water Inlet
Hoses and Filter
Before connecting the water inlet hose to the water
tap, check the hose fitting type and follow the
instructions for that hose fitting.
Note for Connection
• Water supply pressure must be between
50 kPa
and
800 kPa
(0.5 - 8.0 kgf / cm²). If the water
supply pressure is more than
800 kPa
, a
decompression device should be installed.
• Do not overtighten the water inlet hose to the
valve.
• Periodically check the condition of the hose and
replace the hose if necessary.
Checking the Rubber Seals
Two rubber seals
a
are supplied with the water
inlet hoses. They are used to prevent leaks when
the connections to the taps are properly tightened.
Do not over tighten connections.
• Do not use mechanical devices such as multi
grips to tighten the inlet hoses. Ensure that the
curved end of the water inlet hose is connected
to the appliance.
Connecting the Hose and
External Filter
Applicable for Models with External Filter
1
Loosen the fixed nuts to connect the connector
to the tap.
Untighten the screw
a
of the connector so that
the tap can be placed in the middle, above the
rubber packing
b
.
NOTE
• If the tap diameter is too large or is square,
untighten the 4 screws and remove the guide
plate
c
.
2
Fixing the connectors to the tap.
16
INSTALLATION
Push the upper connector assembly up until
the rubber packing is in tight contact with the
tap. Then tighten the 4 screws.
3
Connect the middle connector and the water
supply hose.
Press down the pressing rod
d
of the water
supply hose which was separated from the
middle connector (refer to step 1) and then
reconnect it to the middle connector.
4
Check for water leakage.
After connecting the hose, open the tap to
check for any water leakage. If the connection
leaks, close the tap and start again from step 1.
If you skip some step, water leakage may
occur.
NOTE
• Remove foreign substances (dirt, sand and
sawdust).
After connecting the inlet hose to the taps,
through the external filter, turn on the taps to
flush out foreign substances (dirt, sand or
sawdust) in the water lines. Drain the water into
a bucket, and check the water condition.
Connecting the Hose to the
Water Tap
1
Unscrew the adapter ring plate
a
and loosen
the 4 screws at the end of the adapter.
2
If the tap is too large to fit the adapter, remove
the guide plate.
1) If the tap is large, remove the inner guide
plate
c
on the adapter and adjust the
screws to leave the inside clear.
2) If the tap is still too large, remove the
outer guide plate
b
and adjust the screws
again.
17
INSTALLATION
ENGLISH
3
Push the adapter onto the end of the tap so
that the rubber seal makes good contact with
the tap. Tighten the 4 fixing screws and the
adapter ring plate.
4
Pull the connector latch plate
d
down, push
the inlet hose onto the hose, and release the
connector latch plate. Make sure the hose locks
into place on the adapter.
NOTE
• Remove foreign substances (dirt, sand or
sawdust)
After connecting the water inlet hose to the
water tap, turn on the water tap to flush out
foreign substances (dirt, sand, sawdust, etc.) in
the water lines. Let the water drain into a bucket,
and check the water condition.
• For your safety and for extended product life,
use only authorized components. The
manufacturer is not responsible for product
malfunction or accidents caused by the use of
separately purchased unauthorized parts.
• Use new hoses when you install the washing
machine. Do not reuse old hoses. Use only the
inlet hoses provided with the washer. LG does
not recommend the use of aftermarket hoses.
• Periodically check the hoses for cracks, leaks and
wear, and replace the hoses every 5 years.
• Do not stretch the water hoses intentionally, and
make sure that they are not crushed by other
objects.
Connecting the Hose to the
Appliance
Screw the water inlet hose to the water inlet valve
on the back of the appliance.
• On models with only one water inlet, do not
connect the hose to the hot water supply.
Connect to the cold water supply only.
NOTE
• After completing the connections, check for
leaks and tighten or reassemble the connections
if needed.
Installing the Drain Hose
Before connecting the drain hose, check your drain
hose model and follow the instructions for that
model.
18
INSTALLATION
Installing the Drain Hose in a
Floor Drain
1
Push the elbow end of the hose onto the drain
outlet on the back of the appliance.
2
To change the direction of the drain hose,
remove it and reinstall it facing in the correct
direction.
Positioning the Drain Hose
• The length
a
of the drain hose should not
exceed
300 cm
. Do not place the drain hose
b
more than
6 cm
above the floor.
• The outlet of the drain hose should not be
submerged in water.
• Make sure the drain hose is not kinked.
Levelling the Appliance
Checking the Level
Levelling the appliance prevents unnecessary
noise and vibration. Check whether the appliance is
perfectly level after installation.
• If the appliance rocks when pushing the top
plate of the appliance diagonally, adjust the feet
again.
Adjusting and Levelling the
Feet
When the appliance is not perfectly level, turn the
adjustable feet until the appliance no longer
wobbles.
19
INSTALLATION
ENGLISH
• Turn the adjustable feet clockwise to raise or
turn the adjustable feet counterclockwise to
lower the appliance.
NOTE
• Do not insert pieces of wood etc. under the feet.
• Timber or suspended type flooring will
contribute to excessive vibration and unbalance.
Reinforcing or bracing the timber floor may be
need to stop or reduce excessive noise and
vibration.
• Do not install the appliance on any elevated
surface or platform, as it may become unstable
and cause serious injury and damage.
• If the appliance is installed on a uneven, weak or
tilted floor causing excessive vibration, spin
failure or
UE
error can occur. It must be placed
on a firm and level floor to prevent spin failure.
Assembling the Anti-Rat Cover
You can insert the anti-rat cover according to the
type to protect the appliance from the rat.
1
Lay the anti-rat cover so that the word
UP
is
visible.
2
Stand at the front of the appliance and tilt it
inward.
3
Insert the anti-rat cover to the assembling hole
at the bottom of the appliance.
20
OPERATION
OPERATION
Operation Overview
Using the Appliance
Before the first wash, select the
Normal
programme and add a half amount of detergent.
Start the appliance without clothes.
• This will remove residue and water from the
drum that may have been left during
manufacturing.
1
Sort clothes and load items.
• Sort clothes by fabric type, soil level, colour
and item size as needed. Open the door and
load items into the appliance.
2
Add detergent, fabric softener and/or bleach.
• Add the proper amount of detergent to the
detergent dispenser drawer. If desired, add
bleach or fabric softener to the appropriate
areas of the dispenser.
3
Turn on the appliance.
• Press the
POWER
button to turn on the
appliance.
4
Choose the desired wash cycle.
• Press the
Program
button repeatedly until
the desired programme is selected.
• Select the option button to adjust wash
temperature, spin speed, etc. Refer to a
fabric care label of your clothes for any
warning or special instructions.
5
Begin cycle.
• Press the
START/PAUSE
button to begin the
cycle.
• The appliance will agitate briefly without
water to measure the weight of the clothes.
• If the
START/PAUSE
button is not pressed
within a certain time, the appliance will shut
off and all settings will be lost.
6
End of cycle.
• When the cycle is finished, a melody will
sound. Immediately remove your clothing
from the appliance to reduce wrinkling.
NOTE
• The
Auto Restart
function allows the cycle to
restart by itself in case of power failure. It
resumes from the stage where it stopped.
Preparing the Wash Load
Sort the wash load for best washing results, and
then prepare the clothes according to the symbols
on their care labels.
Sorting the Clothes
• For best washing results, sort your clothes
according to a care label stating fabric type and
washing temperature. Adjust the spin speed to
wash them.
• Soil level (Heavy, Normal, Light): Separate
clothes according to soil level. If possible, do not
wash heavily soiled items with lightly soiled
ones.
• Colour (White, Lights, Darks): Wash separately
dark or dyed clothes from whites or light colours.
Mixing dyed clothes with light clothes can result
in dye transfer or discolouration of lighter
clothes.
• Lint (Lint producers, Collectors): Wash separately
lint producing fabrics from lint collecting fabrics.
Lint producers can result in pilling and linting on
the lint collectors.
21
OPERATION
ENGLISH
Checking the Fabric Care Label
This will tell you about the fabric content of your
clothes and how it should be washed.
Symbols on the Care Labels
NOTE
• The dashes under the symbol give you
information about the type of fabric and the
maximum allowance of mechanical stress.
Checking the Laundry before
Loading
• Combine large and small items in a load. Load
large items first. Large items should not be more
than half of total load.
• Do not wash single small items. Add 1 - 2 similar
items to the load to prevent an out-of-balance
load.
• Make sure to empty all pockets. Items such as
hair clips, lighters, pens, coins and keys can
cause irreparable damage to both your
appliance and clothes.
• Wash delicates (stockings, underwired bras) in a
wash net.
• Close zippers, hooks and strings to make sure
that these items do not snag other clothes.
• Pre-treat dirt and stains by saturating the dirt
and stains with dissolved detergent and
brushing them in order to remove dirt.
CAUTION
• Do not wash or spin any item labelled or known
to be water-proof or water-resistant, even if the
product care label on the item permits machine
washing. Failure to follow these instructions
could result in severe damage to your washing
load, your appliance and/or property damage as
a result of abnormal load friction or vibration of
the appliance.
- Examples of water-proof or water-resistant
items include certain mattress pads, mattress
covers, rain gear, camping gear, skiing
apparel, outdoor gear and similar items.
Symbol Wash / Fabric type
• Normal Wash
• Cotton, Mixed Fabrics
• Easy Care
• Synthetic, Mixed Fabrics
• Special Delicate Wash
• Delicates
• Hand Wash Only
• Wool, Silk
• Do not wash
22
OPERATION
Adding Detergents,
Softeners and Bleaches
Detergent Dosage
• Detergent should be selected according to fabric
type, colour, soil level and washing temperature
and should be used according to the detergent
manufacturer’s instructions.
• Too much detergent results in excessive suds
which cause poor washing.
• When you use liquid detergent, follow the
guidelines provided by the detergent
manufacturer.
• You can pour liquid detergent directly into the
main detergent drawer if you are starting the
wash cycle immediately. It is also recommended
that it be added into the drum when loading the
clothes.
• Do not use liquid detergent if you are using delay
or pre-wash function as the liquid may harden.
• Reduce the amount of detergent if too many
suds are formed.
• Detergent usage may need to be adjusted for
water temperature, water hardness, size and soil
level of the laundry. For best results, avoid
oversudsing.
• Refer to the label of the clothes, before choosing
the detergent and water temperature.
• Use only suitable detergents for the respective
type of clothing:
- General powdered detergents for all types of
fabric
- Powdered detergents for delicate fabric
- Liquid detergents for all types of fabric or
designated detergents only for wool
• For better washing performance and whitening,
use detergent that contains general powdered
bleach.
• Detergent is dispensed from the dispenser at the
beginning of the cycle.
• Dilute liquid detergent with water, pour into the
drum and start the cycle.
CAUTION
• Using liquid detergent without diluting, or
leaving laundry for a long time after pouring
diluted liquid detergent into the drum might
cause the clothes to be damaged, bleached,
discoloured.
NOTE
• Do not let the detergent harden. Doing so may
lead to blockages, poor rinse performance or
odour.
• Full load: According to manufacturer’s
recommendation.
• Part load: 3/4 of the normal amount
• Minimum load: 1/2 of full load
Adding Detergents
• Add the measured amount of detergent into the
detergent compartment
a
.
• Use more detergent if you have hard water,
large items, greasy or oily soils or lower water
temperature.
• Soap flakes or granulated soap powders should
not be used in the appliance. When washing
woollens, remember to use detergent suitable
for washing woollens.
NOTE
• Use the appropriate amount of detergent. Too
much detergent, bleach or softener may cause
an overflow or a malfunction.
23
OPERATION
ENGLISH
Adding Fabric Softeners
Add a fabric softener to the maximum fill line.
• If the softener is concentrated, then it should be
diluted.
• Close the dispenser drawer gently.
• Do not leave the fabric softener in the detergent
drawer for more than 2 days. Fabric softener
may harden.
• Softener will automatically be added during the
last rinse of the cycle.
• Do not open the drawer when water is being
supplied.
NOTE
• Use only liquid softener and do not mix softener
and detergent.
• Pouring excessive fabric softener over the
maximum fill line can cause it to dispense too
early, which may stain clothes.
• Do not pour fabric softener directly onto the
laundry, doing so will cause staining on the
clothes that will be difficult to remove.
• Solvents (benzene, etc.) must never be used.
Adding Liquid Bleaches
• Before starting the appliance, pour the
measured amount of bleach directly into the
bleach dispenser
a
. Avoid splashing or
overfilling.
• Mix powdered bleach with water to a liquid
consistency and pour it into the bleach
dispenser.
• Check clothing care label for special instructions
and separate the laundry to be bleached.
• Dilute liquid chlorine bleach with water.
• Measure the recommended amount of liquid
bleach carefully according to instructions on the
bottle.
CAUTION
• Never pour undiluted liquid bleach directly onto
laundry or into the wash basket. This may cause
change of colour or damage to the laundry.
• Do not pour powdered bleach into the bleach
dispenser. Powdered bleach may harden, so it
will block the bleach dispenser.
24
OPERATION
Control Panel
Control Panel Features
1) Model: THD13SW* / THD12SW* / THD11SW* / THD10SW* / THD09SW* / THD08SW*
2) Model: THD11NW* / THD10NW* / THD09NW*
3) Model: THD08NT*
25
OPERATION
ENGLISH
4) Model: THD10NP* / THD09NP* / THD08NP*
5) Model: THD08SJ* / THD09SJ*
6) Model: THD08SP* / THD09SP*
a
POWER
Button
• Press this button to turn on or off the appliance.
• The appliance automatically turns off once a certain time has passed after the wash has
completed.
b
Programme Button
• Programmes are available according to the laundry type.
• The lamp will light up to indicate the selected programme.
c
Extra Options and Functions
• To use an extra option and function, press the button.
26
OPERATION
• To use an extra option and function with asterisk, press and hold the button for 3 seconds.
Remote Start
With the
LG ThinQ
app, you can use a smartphone to control your appliance remotely.
• In order to use this function, refer to
SMART FUNCTIONS
.
Wi-Fi
Press and hold the
Water
button for 3 seconds to initiate the connection of the appliance to the
LG ThinQ
application.
d
START/PAUSE
Button
• Press this button to start or pause the washing programme.
NOTE
• If the wash is not recommenced within
60 minutes
when in pause, then the appliance will automatically
turn off.
• If there is a power blackout during operation, the washing machine door will not open. After the
electricity supply is on, press the
POWER
and
START/PAUSE
buttons to open the door.
e
Cycle Status Indicator
• The indicators tell you which stage is running and remains during the programme.
-
u
: Soaking stage
-
k
: Washing stage
-
l
: Rinsing stage
-
p
: Spinning stage
NOTE
• The cycle status indicator blinks during that process, and then the indicator turns off when that process
has completed.
f
Display
• The display shows the settings, remaining estimated time, options, and status messages. When
the appliance is turned on, the default settings in the display will light up.
•
18:88
: When a programme is selected, the default time for that programme is displayed. The
time can change as options are selected.
- If the display shows
-:--
, then the time will be displayed after the load sensing has detected
the laundry size.
- The time shown is only an estimate. Several external factors (laundry size, room temperature,
incoming water temperature, etc.) can affect the actual time.
27
OPERATION
ENGLISH
Icons on the Display
a
θ
lights up when the
Strong Wave
option is activated.
b
E
lights up when the
TurboWash
option is activated.
c
H
lights up when the programme starts and the door is locked.
d
z
lights up when the
Tub Clean
option is activated.
e
f
lights up when the appliance is connected to Wi-Fi network at home.
f
w
lights up when the remote control feature is activated.
28
OPERATION
Programme Table
Washing Programme
Wash programmes are designed for the best wash performance for different types of clothes.
• Press the
Program
button to select the desired programme.
• When you select a wash programme, the light for the corresponding wash programme will turn on.
Normal
Description Use this programme to wash normal clothes. The built-in sensor detects the
weight of the clothes, calculating wash, rinse and, spin settings accordingly.
• If water or wet clothes is already in the drum before the start, the water level will
be increased.
• For lightweight and bulky items, the water level may be too low. Increase the
water level manually.
AI Wash
Description AI Wash provides the appropriate drum rotation actions after load sensing is
completed. It washes softly for waterproof fabrics, and strongly for water-
permeable fabrics.
• This Programme's recommended laundry amount is under 3 kg.
NOTE
• For best wash results, load the dry clothes for this programme.
Quick Wash
Description Use this programme to wash lightly soiled clothes for a short time.
• This programme's recommended laundry amount is under
2.5 kg
.
Tub Clean
Description This is a special function to clean inside the drum of your appliance.
• To use this function, refer to the
MAINTENANCE
for details.
29
OPERATION
ENGLISH
Allergy Care (for Steam Models Only)
Description This programme is specifically designed for reducing certain allergens at a
powerful, high temperature.
• Stains that can be easily removed with this programme are coffee, soda, juice,
soy sauce etc.
• If only cold water is connected, it takes longer washing time as heating time
lengthens.
NOTE
• Due to higher water temperatures used, this programme is not recommended
for wool, silk, leather, or any other delicates or temperature sensitive items.
• While heating, water drops might be created at the door glass due to humidity
differences. This is normal. Wipe the door glass after the wash cycle is
completed.
• Be careful as the exterior of the appliance is hot by heating.
• This programme's recommended amount of clothes is under
2.5 kg
.
Pre Wash+Normal
Description Use this programme to pretreat immediate stain without handwash.
• It is necessary for clothes which could smell bad if they are not washed
promptly.
Gentle (Wool/Saree)
Description Use this programme to wash delicate fabrics such as lingerie and woolens. Before
washing, check the care label for the washing instructions.
• This programme uses a slow spin to extract water from laundry, so the laundry
has more moisture than normal.
NOTE
• Hang or lay your delicates flat when you dry them.
• Only cold water will be used for this programme as hot water may damage
clothes.
30
OPERATION
Extra Options
NOTE
•
Aqua Reserve
option can be selected for every washing programme in the table below.
•
Delay End
option can be selected for every washing programme in the table below except the
Gentle(Wool/Saree
) programme.
Duvet
Description Use this programme to wash a blanket or bedclothes that have the hand wash sign
on the care label.
• Cashmere bedclothes, acrylic blanket, mixed spinning blanket, woollen blanket,
infilling (polyester 101), and bed sheets might be damaged if they are allowed
to float. It is recommended to purchase a separate laundry net to wash.
• Separate bed clothes from general clothes. It might cause laundry to be
unbalanced, which results in abnormal washing.
• Spin dry might take longer to redistribute the laundry evenly if bedclothes are
lumped to a side.
• Never wash an electric blanket, carpets, rugs, pet accessories, soft toys or shoes.
It can cause damage to the appliance and other items in the wash.
• Put bedclothes into a laundry net and then soak and sink them in water so that
they are less likely to float. If the items float during the wash or spin, it may
damage the appliance and the clothes.
• Regardless of size, we recommend washing bedclothes individually. If two
bedclothes with different materials are washed at the same time, it might cause
a spin malfunction due to imbalance.
CAUTION
• When putting a blanket into the drum, do not load it over the maximum line
a
.
The blanket must also be submerged in the water. Failure to do so or
overloading the blanket in the appliance will result in damage to the wash load
and the appliance.
Downloaded
Description This programme allows you to download a new and special washing programme
to your appliance with a smartphone.
31
OPERATION
ENGLISH
• All extra options (
Steam
,
Strong Wave
,
TurboWash
) cannot be selected simultaneously in the
Normal
programme.
•
#
: Available / X: Not available
Energy Saving Guide
For BEE energy labelling programme, select the
programme
Normal
with
Strong Wave
option as
shown below:
1
Press the
Power
button.
2
Follow the below guide to select
Strong Wave
option as per your purchased model:
• THD13SW* / THD12SW* / THD11SW* /
THD10SW* / THD09SW* / THD08SW* /
THD09SJ* / THD08SJ* / THD09SP* /
THD08SP*
- Hold
Steam
button for 3 seconds.
• THD11NW* / THD10NW* / THD09NW* /
THD08NT*
- Hold
TurboWash
button for 3 seconds.
• THD09NP* / THD08NP* / THD10NP*
- Press
Strong Wave
button
•
For Model Capacity : 11 kg or Less
- Set the
Water
Level 10 +
Wash
17 minutes
+
Rinse
2 times +
Spin
7 minutes
•
For Model Capacity : 12 kg or More
- Set the
Water
Level 10 +
Wash
21 minutes
+
Rinse
2 times +
Spin
7 minutes
3
Press the
START/PAUSE
button.
NOTE
• Under test conditions, when tested in
accordance with standards IEC 60456 : 2010 &
BEE schedule -12 (Revision - 3)
• Actual performance of this machine will depend
on how the appliance is being used. LG
recommends the use of powdered detergent in
the dispenser only when using the
Delay End
function.
• For best washing results, LG recommends to mix
the detergent powder in warm water and pour
directly into the drum before putting the clothes
(Rated Capacity Load).
Programme Steam Strong Wave TurboWash
Normal
###
AI Wash
X
#
X
Quick Wash
X
#
X
Allergy Care
#
XX
Pre Wash+Normal
X
#
X
Gentle (Wool/Saree)
XXX
Duvet
X
#
X
32
OPERATION
Extra Options and
Functions
You can use the extra options and functions on
some programmes to customize the cycle.
Customising a Washing
Programme
Each programme has default settings that are
selected automatically. You may also customise
these settings using these buttons.
Water
This appliance detects the amount of laundry
automatically, then sets the water level. However,
manually increasing the water level may be
required and recommended to avoid linting and
unbalanced errors when the load is bulky but
lightweight.
• Press
Water
option until the desired water level
is selected. The water level is indicated on the
display.
• When water level is automatically detected, it
may differ depending on the amount of laundry
even though the same water level is indicated on
the control panel.
Wash
Adjusting the wash time setting modifies the cycle
times and/or wash actions.
• Press
Wash
button until the desired wash time is
selected. The wash time is indicated on the
display.
Rinse
Use this option to change the number of rinses.
• Press
Rinse
button to change the number of
rinses. The number of rinses is indicated on the
display.
Spin
Use this option to change the spin time.
• Press
Spin
button until the desired spin time is
selected. The spin time is indicated on the
display.
• When you press the
START/PAUSE
button after
selecting this option, the remaining time is
indicated on the display.
Using Special Options
You can customize the programmes by using the
following special options:
Steam (For Steam Models Only)
Adding this option helps provide better cleaning
results.
Strong Wave (For Non-Steam Models Only)
Suitable for washing heavily soiled clothes, such as
cotton fabrics, using more powerful wash motions.
TurboWash
Adding this option reduces the programme time
but the similar washing results will be provided.
NOTE
•
JetSpray
works :
- When
Wash
is selected and the
Water Level
is
from 1 to 6 level.
- When the number of
Rinse
is selected more
than 2 times in
Normal
,
AI Wash
and
TurboWash
.
- During final
Spin
cycle in
AI Wash
,
Allergy
Care
and
PreWash+Normal
course.
• It doesn't operate in Gentle & Quick Wash
Programs.
•
JetSpray
performance may vary with Inlet water
pressure, for optimum results pressure should
be >90 kPa.
Aqua Reserve
This option reduces usage of water, by reusing last
rinsed out water. After rinsing the clothes, the
washing machine keeps the water before spin dry.
Saved water may be used in other purposes such
as washing cars, watering plants etc.
Follow the next steps to use a special
option.
1
Press the
POWER
button.
2
Select a washing programme.
3
To use special options, press
Steam
,
TurboWash
, or
Strong Wave
button.
33
OPERATION
ENGLISH
Steam
• Press Steam Button (Only for Heater Models)
Strong Wave
• Press Strong Wave button. ( THD10NP*,
THD09NP*, THD08NP*)
• Press and Hold Steam button for 3 seconds.
(THD13SW*, THD12SW*, THD11SW*,
THD10SW*, THD09SW*, THD09SJ*,
THD09SP*, THD08SW*, THD08SJ*,
THD08SP*)
• Press and hold TurboWash button for 3
seconds. (THD11NW*, THD10NW*,
THD09NW*, THD08NT*)
Aqua Reserve
• Press Aqua Reserve button.
TurboWash
• Press TurboWash button. (THD11NW*,
THD10NW*, THD09NW*, THD09NW*,
THD08NT*)
• Press and hold Aqua Reserve button for 3
seconds. (THD13SW*, THD12SW*,
THD11SW*, THD10SW*, THD09SW*,
THD09SJ*, THD08SW*, THD08SJ*)
4
Press the
START/PAUSE
button.
Using Basic Options
Delay End
Use this function to delay ending time. The
appliance will start automatically and finish after a
specified time interval.
1
Press the
POWER
button.
2
Press the PROGRAM button to select the
washing programme.
3
Press the
Delay End
button to set the required
delay ending time.
4
Press the
START/PAUSE
button.
NOTE
• This function is the time to the end of the
programme, not the start. The actual running
time may vary due to water temperature, wash
laundry and other factors.
• Reservation can be made up to 19 hours;
- 1 hour interval up to 3 - 19 hours
• This function cannot be set for less than 3 hours.
• To cancel this function, press
Delay End
button
repeatedly until the reservation is cancelled or
press the
POWER
button to turn power off and
on.
Soak
This option can be selected to wash heavily soiled
clothes by soaking them in water for some time to
loosen dirt and grime.
• Press and hold Rinse button for 3 seconds to set
the soak time from 30 to 180 minutes or 60 to
300 minutes depending on the programme you
selected and the model you purchased. The Soak
time is indicated on the display.
Setting
Child Lock
Use
Child Lock
function to disable the controls.
This function can prevent children from changing
programmes or operating this appliance.
NOTE
• Once this function is set, all buttons are locked
except the
POWER
button.
• When the controls are locked,
CL
and the
remaining time are alternatively shown on the
display during the wash while the child lock is
engaged.
• Turning off the power will not reset this function.
You must deactivate this function before you can
access any other options and functions.
Locking the Control Panel
1
Turn on the power.
34
OPERATION
2
Press the
START/PAUSE
button to begin the
cycle.
3
Press and hold the
AI Wash
and
Spin
buttons
simultaneously for 3 seconds to activate this
function.
Adding clothes or adjusting wash options when
Child Lock is on.
1
Press and hold the
AI wash
and
Spin
buttons
simultaneously for 3 seconds to deactivate this
function.
2
Add clothes or adjust wash options.
3
Press the
START/PAUSE
button to begin the
cycle.
Unlocking the Control Panel
1
Turn on the power.
2
Press and hold the
AI Wash
and
Spin
buttons
simultaneously for 3 seconds to deactivate this
function.
• When this function is deactivated, a beeper
will sound and the remaining time for the
current cycle will reappear on the display.
Beeper
Use this option to adjust the volume of the sound
and turn the beeper off or on.
• Press and hold the
Quick Wash
buttons for 3
seconds. (THD13SW*, THD12SW*, THD11SW*,
THD10SW*, THD09SW*, THD08SW*,
THD11NW*, THD10NW*, THD09NW*, THD09SJ*,
THD08NT*, THD08SJ*)
• Press
Tub Clean
button for 3 seconds.
(THD10NP*, THD09SP*, THD09NP*, THD08SP*,
THD08NP*)
35
OPERATION
ENGLISH
Manual Washing
When you need a rinse and spin, spin only, rinse only or wash only cycle, these can be set manually.
NOTE
• When you set a washing cycle manually such as rinse only, wash only or wash and rinse, the water will
not be drained out after the wash is completed. If you wish to drain the water, select a spin only cycle
after the wash has completed.
• If a rinse only cycle is selected, the water supply begins after detecting the load and the cycle will start.
However the water will still fill to the selected water level even if there is water already in the tub.
• If you do not select or change the
Water
, the water level will be set automatically.
Rinse and Spin Spin only Rinse only Wash only
1
s
or
t
Press the
POWER
button.
2
l
Press the
Rinse
button.
p
Press the
Spin
button.
l
Press the
Rinse
button.
k
Press the
Wash
button.
3
Rinse and spin are
automatically
selected.
Press the
Spin
button
to adjust spin
strength.
Press the
Spin
button until the spin
function is cancelled.
Rinse and spin are
automatically
selected.
4
l
and
p
Press the
Rinse
or
Spin
buttons to
adjust the number
of rinses or spin
strength.
l
Press the
Rinse
button to adjust the
number of rinses.
l
and
p
Press the
Rinse
and
Spin
buttons until the
rinse and spin
functions are
cancelled.
5
u
Press the
START/PAUSE
button to start the cycle(s).
36
SMART FUNCTIONS
SMART FUNCTIONS
LG ThinQ Application
The
LG ThinQ
application allows you to
communicate with the appliance using a
smartphone.
LG ThinQ Application Features
Communicate with the appliance from a
smartphone using the convenient smart features.
Remote Start
It allows you to control the appliance remotely
from the
LG ThinQ
application.
Download Cycle
You can download new and special cycles that are
not included in the basic cycles on the appliance.
A variety of specialty cycles specific to the appliance
can be downloaded to the successfully registered
appliances.
Once cycle download is completed in the appliance,
the appliance keeps the downloaded cycle until a
new cycle is downloaded.
NOTE
• Only one downloaded cycle can be stored on the
appliance at a time.
Tub Clean Coach
This function shows how many cycles remain
before running the
Tub Clean
function.
Energy Monitoring
This function checks the energy consumption of
the recently used cycles and monthly average.
Smart Diagnosis
This function provides useful information for
diagnosing and solving issues with the appliance
based on the pattern of use.
Settings
Allows you to set various options on the appliance
and in the application.
Push Alert
When the cycle is complete or the appliance has
problems, you have the option of receiving push
notifications on a smartphone. The notifications
are triggered even if the
LG ThinQ
application is
off.
NOTE
• If you change your wireless router, Internet
service provider, or password, delete the
registered appliance from the
LG ThinQ
application and register it again.
• The application is subject to change for
appliance improvement purposes without notice
to users.
• Functions may vary by model.
Before Using LG ThinQ
Application
1
Check the distance between the appliance and
the wireless router (Wi-Fi network).
• If the distance between the appliance and
the wireless router is too far, the signal
strength becomes weak. It may take a long
time to register or installation may fail.
2
Turn off the
Mobile data
or
Cellular Data
on
your smartphone.
37
SMART FUNCTIONS
ENGLISH
3
Connect your smartphone to the wireless
router.
Installing LG ThinQ App and
Connecting an LG Appliance
Models with QR Code
Scan the QR code attached to the product using the
camera or a QR code reader app on your
smartphone.
Models without QR Code
1
Search for and install the
LG ThinQ
app from
the Google Play Store or Apple App Store on a
smartphone.
2
Run the
LG ThinQ
app and sign in with your
existing account or create an LG account to
sign in.
3
Touch the add (
~
) button on the
LG ThinQ
app
to connect your LG appliance. Follow the
instructions in the app to complete the
process.
NOTE
• You may be asked to provide a password to
connect to the LG network (not your home
network) during the Wi-Fi setup. The password is
the last 4 characters of the network name,
repeated twice, with no spaces. For example, if
the network name appears as LG_XXXX_8b92,
then you would enter 8b928b92 as your
password. The password is case sensitive and
the last 4 characters are unique to your
appliance.
• To verify the Wi-Fi connection, check that the
f
icon on the control panel is lit.
• The appliance supports 2.4 GHz Wi-Fi networks
only. To check your network frequency, contact
your Internet service provider or refer to your
wireless router manual.
•
LG ThinQ
is not responsible for any network
connection problems or any faults,
malfunctions, or errors caused by network
connection.
• If the appliance is having trouble connecting to
the Wi-Fi network, it may be too far from the
router. Purchase a Wi-Fi repeater (range
extender) to improve the Wi-Fi signal strength.
• The Wi-Fi connection may not connect or may be
interrupted because of the home network
environment.
• The network connection may not work properly
depending on the Internet service provider.
• The surrounding wireless environment can
make the wireless network service run slowly.
• If the appliance cannot be registered due to
problems with the wireless signal transmission,
unplug the appliance and wait about a minute
before trying again.
• If the firewall on your wireless router is enabled,
disable the firewall or add an exception to it.
• The wireless network name (SSID) should be a
combination of English letters and numbers. (Do
not use special characters.)
38
SMART FUNCTIONS
NOTE
• Smartphone user interface (UI) may vary
depending on the mobile operating system (OS)
and the manufacturer.
• If the security protocol of the router is set to
WEP
, network setup may fail. Change the
security protocol (
WPA2
is recommended) and
connect the product again.
Using the Appliance Remotely
Remote Start
To start the washing programme remotely in the
LG ThinQ
application, set the
Remote Start
function. You can also monitor your cycle operation
so you know how much time is left in the cycle.
Using this function
1
Put the clothes into the drum and add
detergent into the detergent dispenser
drawer.
• If desired, add bleach or fabric softener to
the appropriate areas of the dispenser.
2
Press the
POWER
button.
3
Press and hold
Wash
button for 3 seconds to
enable the remote control function.
4
Start a cycle from the
LG ThinQ
application on
your smartphone.
NOTE
• Once this function is enabled, you can only start
a cycle from the
LG ThinQ
smartphone
application. If the cycle is not started, the
appliance will wait to start the cycle until it is
turned off remotely from the application or this
function is disabled.
• If the door has been opened, you can not start a
cycle remotely.
Disable this function manually
When this function is activated, press and hold the
Wash
button for 3 seconds.
Open Source Software Notice
Information
To obtain the source code that is contained in this
product, under GPL, LGPL, MPL, and other open
source licenses that have the obligation to disclose
source code, and to access all referred license
terms, copyright notices and other relevant
documents, please visit https://
opensource.lge.com.
LG Electronics will also provide open source code to
you on CD-ROM for a charge covering the cost of
performing such distribution (such as the cost of
media, shipping, and handling) upon email request
to opensou[email protected]m.
This offer is valid to anyone in receipt of this
information for a period of three years after our
last shipment of this product.
Smart Diagnosis
Use this feature to help you diagnose and solve
problems with your appliance.
NOTE
• The feature may be subject to change without
prior notice and may have a different form
depending on where you are located.
Using LG ThinQ to Diagnose
Issues
If you experience a problem with your Wi-Fi
equipped appliance, it can transmit
troubleshooting data to a smartphone using the
LG ThinQ
application.
• Launch the
LG ThinQ
application and select the
Smart Diagnosis
feature in the menu. Follow
the instructions provided in the
LG ThinQ
application.
39
SMART FUNCTIONS
ENGLISH
NOTE
• For reasons not attributable to LGE’s negligence,
the service may not operate due to external
factors such as, but not limited to, Wi-Fi
unavailability, Wi-Fi disconnection, local app
store policy, or app unavailability.
Using Audible Diagnosis to
Diagnose Issues
Follow the instructions below to use the audible
diagnosis method.
• Launch the
LG ThinQ
application and select the
Smart Diagnosis
feature in the menu. Follow
the instructions for audible diagnosis provided
in the
LG ThinQ
application.
1
Press the
POWER
button to turn on the
appliance.
• Do not press any other buttons.
2
Place the mouthpiece of your smartphone
close to the
POWER
button.
3
Press and hold the
Normal
button for 3
seconds or longer while holding the
smartphone mouthpiece to the
POWER
button
until the data transfer is complete.
• Keep the smartphone in place until the data
transfer has finished. Time remaining for
data transfer is displayed.
4
After the data transfer is complete, the
diagnosis will be displayed in the application.
NOTE
• For best results, do not move the smartphone
while the tones are being transmitted.
40
MAINTENANCE
MAINTENANCE
WARNING
• Unplug the appliance before cleaning to avoid the risk of electric shock. Failure to follow this warning
may result in serious injury, fire, electric shock, or death.
• Never use harsh chemicals, abrasive cleaners, or solvents to clean the appliance. They may damage the
finish.
Cleaning after Every Wash
What to Clean
• If you always use cold water, we recommend
that a warm or hot wash be used at regular
intervals e.g. every 5th wash should be at least a
warm one.
• Turn off taps after use to prevent the chance of
flooding, otherwise an inlet hose may burst.
• Always unplug the power cord after use.
• After the cycle, wipe the door and inside the door
to remove any moisture. Also wipe the inside of
the tub thoroughly to prevent stains in the upper
part of the tub.
• Clean around the bleach dispenser with water to
flush any residual bleach from the dispenser
opening as bleach can be corrosive if left
undiluted.
WARNING
• Leave the door open to dry the drum interior but
only if it is safe and any children are supervised.
Cleaning the Exterior
Proper care of the appliance can extend the service
life.
Exterior
• Immediately wipe off any spills.
• Wipe with a damp cloth.
• Do not press on the surface or the display with
sharp objects.
Dispenser Drawer
Detergent or fabric softener may build up in the
dispenser drawer. Remove the drawer and inserts
from the dispenser drawer and clean any buildup
once or twice a month.
Cleaning the Appliance
Periodically
Tub Clean
This is a special function to help clean the inside of
the appliance by soaking, washing, rinsing and
spinning.
Run this function
once a month
(or more often if
needed) to reduce build-up of detergent and
softener and other residue.
• If there is a bad smell or mildew inside the
appliance, run this function once a week for 3
weeks in addition to the regularly prompted
intervals.
NOTE
• The
tcL
message will be displayed to alert to the
recommendation of operating the
Tub Clean
function.
• If the
tcL
message is displayed on the appliance,
or if it is selected after the completion of 30 wash
cycles, the running time will increase up to 12
hours due to added soaking time.
• For models with a lint filter, remove lint or dirt
from the inside of the lint filter before and after
using this programme.
41
MAINTENANCE
ENGLISH
• For models without a lint filter, the lint is
discharged when the water drains during
washing.
1
Remove any clothing or items from the
appliance.
2
Open the dispenser drawer and add anti-
limescale to the main wash compartment.
WARNING
• Do not add any detergent to the detergent
dispenser drawer for this function. Doing so may
generate excessive suds and leak out from the
appliance and cause damage to property.
3
Close the dispenser drawer slowly and close
the door.
4
Press the
POWER
button.
5
To select
Tub Clean
programme.
• Press and hold the
Downloaded
button for 3
seconds. (THD13SW*, THD12SW*,
THD11SW*, THD10SW*, THD09SW*,
THD08SW*, THD11NW*, THD10NW*,
THD09NW*)
• Press and hold the
Duvet
button for 3
seconds. (THD09SJ*, THD08SJ*, THD08NT*)
• Press
Tub Clean
button. (THD10NP*,
THD09SP*, THD09NP*, THD08SP*,
THD08NP*)
6
Press the
START/PAUSE
button to start.
7
Leave the door open to dry the inside of the
appliance completely.
• When the inside of the appliance is not dried
completely, it may cause a bad smell or
mildew.
WARNING
• Leave the door open to dry the drum interior but
only if it is safe and any children are supervised.
Cleaning the Water Inlet Filter
Water inlet filter collects lime or any small objects
that may be in water supplied to the appliance.
Clean the water inlet filter regularly.
• Turn off the water taps to the appliance if the
appliance is to be left for any length of time (e.g.
holiday), especially if there is no floor drain
(gully) in the immediate vicinity.
•
IE
error message will be displayed on the
control panel when water is not entering the
detergent drawer.
• If the water is very hard or contains traces of
limescale, the filter on the water inlet may be
clogged.
1
Turn off the power and the water tap and then
unscrew the water inlet hose.
2
Remove the water inlet filter with small pliers
and then clean the filter using a medium bristle
tooth brush.
42
MAINTENANCE
Cleaning the External Filter
1
Take off the water supply hose
a
by pulling
down the pressing rod
b
and the pressing
handle
c
.
2
Take off the water filter from the tap by turning
it clockwise.
3
Take off the cap filter
d
by turning it counter-
clockwise.
4
Take off the filter
e
by pulling it up.
5
Clean the filter with the brush and water.
6
After cleaning, reassemble the filter.
NOTE
• Be careful if filter rubber comes loose, insert
rubber before installing cap filter.
• If the external filter is damaged, purchase a new
one from an LG Authorised Service Centre.
Cleaning the Lint Filter
The filter is an important part for an efficient
washing performance result, so take a special care.
Clean the filter regularly.
CAUTION
• Clean the lint filter after at least 2 - 3 washes.
• Do not drop the filter on the floor.
• Be careful not to get your fingernails caught in
the filter when you handle the filter.
• The lint filter should be back into its original
position after being washed to avoid damage to
your laundry items. Do not operate the
appliance with the lint filters removed.
• If the mesh hole of the lint filter is clogged,
foreign objects in the laundry may not be
filtered.
43
MAINTENANCE
ENGLISH
• Do not leave iron objects (such as clothes pins,
hairpins, etc.) in the lint filter as they promote
rust.
1
Push down on the release tab on the top of the
filter cover and pull forward.
2
Open the lid and remove the lint.
3
Wash the filter with a soft brush.
4
Close the lid and then insert the lower part of
the filter into the wash drum. Press the top of
the filter until you hear a
click sound
.
44
TROUBLESHOOTING
TROUBLESHOOTING
Before Calling for Service
Operation of the appliance can lead to errors and malfunctions. The following tables contain possible
causes and notes for resolving an error message or malfunction. You can remedy most of the problems by
yourself, consequently save time and money, since you do not need to call LG Electronics service centre.
The following table should assist you by troubleshooting.
Error Messages
The appliance is equipped with an automatic error-monitoring system to detect and diagnose problems at
an early stage. If this appliance does not function properly or does not function at all, check the following
before you call LG Electronics service centre.
Symptoms Possible Cause & Solution
dE
DOOR ERROR
The door is not closed properly.
• Close the door completely. If the error code is still displayed, call for
service.
The door is opened while the washing machine is operating.
• Press
Start/Pause
to cancel the door error. Press
Start/Pause
again to
start the washing programme.
dL
DOOR LOCK ERROR
Door is not locked properly.
• Check nothing is caught under the door, including shipping materials or
clothing.
• Close the door completely. If the error code is still displayed, call for
service.
dr
DRAIN FEATURE
The appliance is paused during a cycle for a few minutes.
• The cycle will be cancelled and any water remaining in the drum will be
drained.
1E
INLET ERROR
Water supply tap(s) are not completely open.
• Fully open tap.
Water supply hose(s) are kinked, pinched, or crushed.
• Straighten or reinstall the water supply hose(s).
The filter of the supply hose(s) are clogged.
• Check and clean the filter of the supply hose(s).
External filter is clogged
• Check and clean the External filter
Water supply pressure to tap or house is too low or too high.
• Contact a plumber to have the water pressure checked or restored to the
operating requirements.
45
TROUBLESHOOTING
ENGLISH
1E
INLET ERROR
Water supply is connected with leak limiting hose(s).
• Do not use leak limiting hose(s).
LE1
FOREIGN OBJECTS
ERROR
Foreign objects, such as coins, pins, clips, etc.,are caught between the
pulsator and the inner drum.
• Turn off the appliance and then press the
POWER
button. Press the
Spin
button without selecting a cycle to drain and spin the laundry. When the
spin is complete, remove the clothes and then find and remove any objects
caught in the pulsator gap.
OE
WATER OUTLET ERROR
Drain hose is kinked, pinched, or clogged.
• Clean and straighten the drain hose.
Drain discharge is more than 1.2 m above the bottom of the appliance.
• Adjust the hose or reconfigure the drain pipe. Maximum drain height is 1.2
m.
UE
UNBALANCE ERROR
Rebalancing operation is not successful.
• The automatic attempt to rebalance the laundry was not successful. The
cycle has been paused to allow the laundry to be manually adjusted.
The load is too small.
• Add more items to allow the appliance to balance the laundry.
Heavy items are mixed with lighter items.
• Wash items of somewhat similar weight.
The load is out of balance.
• Manually redistribute the laundry if laundry have become tangled.
tE
TEMPERATURE SENSOR
ERROR
Control error.
• Unplug the appliance and wait 60 seconds. Reconnect power and try
again.
• If the error code is still displayed, call for service.
FE
OVERFLOW ERROR
Water overfills due to the faulty water valve.
• Close the water taps, unplug the appliance, and call for service.
PE
PRESSURE SENSOR
ERROR
The water level sensor is not working correctly.
• Close the water taps, unplug the appliance, and call for service.
LE
MOTOR LOCKED ERROR
A motor error has occurred.
• Allow the appliance to stand for 30 minutes and then restart the cycle.
• If the error code is still displayed, call for service.
AE
CLUTCH ERROR
Clutch error.
• Unplug the appliance and call for service.
Symptoms Possible Cause & Solution
46
TROUBLESHOOTING
Noises
tcL
TUB CLEAN ALARM
The programme has run more than 30 times.
• Run the
Tub Clean
function.
E3
DRAIN MOTOR ERROR
A motor error has occurred.
• Unplug the appliance and call for service.
CL
CHILD LOCK FUNCTION
CL
is not an error. This prevents children from changing cycles or
operating the appliance.
• Turn off the
Child Lock
function in the control panel.
vs
VIBRATION SENSOR
ERROR
Vibration sensor malfunctions.
• Call for service.
Symptoms Possible Cause & Solution
Rattling and clanking
noise
Foreign objects, such as keys, coins, or safety pins may be in the drum.
• Stop the appliance, check the drum for foreign objects. If noise continues
after the appliance is restarted, call for service.
Thumping sound Heavy laundry may produce a thumping sound. This is usually normal.
• If the sound continues, the appliance is probably out of balance. Stop and
redistribute the laundry.
The laundry may be out of balance.
• Pause the cycle and redistribute the laundry after the door unlocks.
Vibrating noise Packaging materials are not removed.
• Remove packing materials.
The laundry may be unevenly distributed in the drum.
• Pause the cycle and redistribute the laundry after the door unlocks.
Not all levelling feet are resting firmly and evenly on the floor.
• See the section
Levelling the Appliance
to adjust and level the feet.
Floor is not rigid enough.
• Check if the floor is solid and does not flex. See the section
Installation
Place Requirements
to select the proper location.
Symptoms Possible Cause & Solution
47
TROUBLESHOOTING
ENGLISH
Operation
Symptoms Possible Cause & Solution
Appliance will not
operate.
Control panel has powered off due to inactivity.
• This is normal. Press the
POWER
button to turn on the appliance.
Appliance is unplugged.
• Make sure that the cord is plugged securely into a working outlet.
Water supply is turned off.
• Turn on the water supply tap completely.
Controls are not set properly.
• Make sure the cycle is correctly set. Close the door and press the
START/
PAUSE
button.
Circuit breaker/fuse is tripped/blown.
• Check house circuit breakers/fuses. Replace fuses or reset breaker. The
appliance should be on a dedicated branch circuit. The appliance will
resume the cycle where it stopped once power is restored.
Control needs to be reset.
• Press the
POWER
button, then reselect the desired programme and press
the
START/PAUSE
button.
START/PAUSE was not pressed after a cycle was set.
• Press the
POWER
button, then reselect the desired cycle and press the
START/PAUSE
button. If the
START/PAUSE
button is not pressed within a
certain time, the appliance will be turned off.
Extremely low water pressure.
• Check another tap in the house to make sure that household water
pressure is adequate.
Appliance is too cold.
• If the appliance has been exposed to temperatures below freezing for an
extended period of time, allow it to warm up before pressing the
POWER
button.
Appliance is heating the water or making steam. (some models only)
• The drum in the appliance may stop operating temporarily during certain
cycles, while water is safely heated to a set temperature.
Detergent is not
dispensed completely
or not dispensed at all.
Too much detergent is used.
• Follow the guidelines provided by the detergent manufacturer.
Water leaking Water inlet hose connection is loose at tap or appliance.
• Check hoses for leaks, cracks and splits.
• Tighten hose connections.
48
TROUBLESHOOTING
Water leaking House drain pipes are clogged.
• The appliance pumps out water very rapidly. Check for water backing up
out of the drain pipe during drain. If water is seen coming out of the drain,
check for proper drain hose installation and check for restrictions in the
drain. Contact a plumber to repair drain pipe.
Drain hose has come out of drain or is not inserted far enough.
• Tie drain hose to supply hose or standpipe to prevent it from coming out
during drain. For smaller drain pipes, insert the drain hose into the pipe as
far as the drain hose flange. For larger drain pipes, insert the drain hose
into the pipe 2.5 - 5 cm past the flange.
A large item such as a pillow or blanket is above the top of the drum.
• Stop the appliance and check the item. Make sure the item does not crest
above the top edge of the drum.
Appliance is not filling
properly.
Filter is clogged.
• Make sure the inlet filters on the fill valves are not clogged.
Supply hoses may be kinked.
• Check that supply hoses are not kinked or clogged.
Insufficient water supply.
• Make sure that both hot and cold water taps are turned on all the way.
Hot and cold supply hoses are reversed.
• Check supply hose connections.
Appliance will not
drain water.
Drain hose is kinked.
• Ensure that the drain hose is not kinked.
Drain is located higher than 1.2 m above the floor.
• Make sure that the drain hose is no higher than 1.2 m above the bottom of
the appliance.
Cycle time is longer
than usual.
The load is too small.
• Add more items to allow the appliance to balance the laundry.
Heavy items are mixed with lighter items.
• Always try to wash items of somewhat similar weight to allow the
appliance to evenly distribute the weight of the laundry for spinning.
The load is out of balance.
• Manually redistribute the laundry if laundry have become tangled.
Symptoms Possible Cause & Solution
49
TROUBLESHOOTING
ENGLISH
Performance
Wi-Fi
Symptoms Possible Cause & Solution
Poor stain removal Proper options are not selected.
• Heavier soils and tougher stains may require extra cleaning power. Select
the
Soak
option to boost the cleaning power of the selected cycle.
Previously set stains.
• Items that have previously been washed may have stains that have been
set. These stains may be difficult to remove and may require hand washing
or pretreating to aid in stain removal.
Staining Bleach or softener dispensed too soon.
• Dispenser compartment is overfilled causing bleach or softener to
dispense immediately. ALWAYS measure bleach to prevent overfilling.
• Close the dispenser drawer gently.
Bleach or softener was added directly to the laundry in the drum.
• Always use the dispensers to ensure that laundry products are properly
dispensed at the right time in the cycle.
Clothes were not properly sorted.
• Always wash dark colours separately from light colours and whites to
prevent discolouration.
• Never wash heavily soiled items with lightly soiled items.
Wrinkling Appliance is not unloaded promptly.
• Always remove items from the appliance as soon as the cycle is complete.
Appliance is overloaded.
• The appliance can be fully loaded, but the drum should not be tightly
packed with items. The door of the appliance should be closed easily.
Hot and cold water supply hoses are reversed.
• Hot water rinse can set wrinkles in clothes. Check the supply hose
connections.
Musty or mildewy
odour in the appliance
Inside of drum was not cleaned properly.
• Run the
Tub Clean
function regularly.
Symptoms Possible Cause & Solution
Your home appliance
and smartphone are
not connected to the
Wi-Fi network.
The password for the Wi-Fi that you are trying to connect to is incorrect.
• Find the Wi-Fi network connected to your smartphone and remove it, then
register your appliance on
LG ThinQ
.
50
TROUBLESHOOTING
Your home appliance
and smartphone are
not connected to the
Wi-Fi network.
Mobile data for your smartphone is turned on.
• Turn off the
Mobile data
of your smartphone and register the appliance
using the Wi-Fi network.
The wireless network name (SSID) is set incorrectly.
• The wireless network name (SSID) should be a combination of English
letters and numbers. (Do not use special characters.)
The router frequency is not 2.4 GHz.
• Only a 2.4 GHz router frequency is supported. Set the wireless router to 2.4
GHz and connect the appliance to the wireless router. To check the router
frequency, check with your Internet service provider or the router
manufacturer.
The distance between the appliance and the router is too far.
• If the distance between the appliance and the router is too far, the signal
may be weak and the connection may not be configured correctly. Move
the location of the router so that it is closer to the appliance.
Symptoms Possible Cause & Solution
51
APPENDIX
ENGLISH
APPENDIX
Reminder Information
Warranty and Service Information
Warranty
The Washing Machine (hereinafter referred as product) comes with 2 year warranty on all parts (except
Plastic parts, Consumables, Loose Plastic Parts, Filters, Inlet/outlet hose and top cover) and thereafter a 8
years additional warranty only on the inverter motor from the date of purchases on producing the tax paid
invoice of the product provided always that the warranty card bears the rubber stamp, date and signature
of our authorized dealer.
8 YEAR ADDITIONAL WARRANTY ON THE INVERTER MOTOR
The 8 Year warranty on the Inverter Motor will continue even after the expiry of the 2 year period from the
date of purchase. This warranty covers Motor. During the additional warranty period, it does not cover
parts such as PCB Controller Assembly, Clutch assembly, Inlet Valve, Drain Motor etc. The standard visiting
charges will be applicable within municipal limit of the town where LG Electronics India Pvt. Ltd. (LGEIL) has
its Authorized Service Centre, Service Outside municipal limit will attract to and fro travelling, other
incidental expense in addition to standard visiting charges, as per the prevailing from time to time. During
the additional warranty period only the parts replaced or repaired shall be free of costs, but service
charges shall always be payable by the customer.
TERMS & CONDITIONS
1. The warranty is confined to the first purchaser of the Washing Machine only & is non-transferable.
2. Repairs & replacements will be carried out through the Authorized Service Centres of LG Electronics
India Pvt Ltd. (hereinafter referred as LG or LGEIL). The customer may place their service call through the
LG customer care or through the dealer from whom the product has been purchased. In case the customer
shifts the place of residence during the warranty period, it is advised to contact our helpline.
3. Repairs under warranty shall be carried out by an authorized service personnel only. The details of
centralized help lines are attached.
4. For units installed beyond municipal limits of the jurisdiction of the company's Authorized Service
Centre, it is the responsibility of the purchaser to contact the nearest authorized service centre and bring
the unit to the authorized service at its own cost and risk. All expense incurred in collecting the units or
parts thereof from the company's authorized service centre, as well as expenses incurred with deputing of
service personnel/technician toward conveyance and other incidentals etc. will be borne by the customer.
Local charges for transportation and handling charges may vary from location to location. Customers are
advised to verify before. In case the customer desires to bring the unit on its own to the Authorized Service
Centre, the same shall be at its own risks & consequences.
5. The concerned authorized service centre will advise the customer whether to effect the repairs at site or
at the authorized service centre.
6. Call registered with the centralized helpline/Authorized service center, wherein only cleaning of the unit/
parts in the unit due to dust accumulation on portions of the unit, general explanations/returning, are not
to be considered as defects.
7. In case of repairs or replacement of any part/s of the unit, this warranty will thereafter continue and
remain in force only for the unexpired period of the warranty. LGEIL may use parts that are new or
refurbished and equivalent to new in performance and reliability. Replacement of parts would be purely at
the discretion of LGEIL alone. In case the replacement of the entire unit is being made, (subject to the sole
discretion of LGEIL), the same model shall be replaced and in the event such model has been discontinued,
it shall be replaced with the model price equivalent at the time of purchase.
52
APPENDIX
8. In case of any damage to the product / customer abuse/ repairs by un-authorised personnels/ misuse
detected/ by the Authorized Service Center personnel, the warranty conditions are not applicable and
repairs will be done subject to availability of parts and on a chargeable basis only.
9. This warranty shall not cover any consequential or resulting liability, damage or loss of property or life
arising directly or indirectly out of any defect being noticed in the equipment during the warranty period
of the Washing Machine. The company's obligation under this warranty shall be limited to repair or
providing replacement of defective parts only under the warranty period.
10. The company or its Authorized Service Center reserves the right to retain any part/s or component
replaced at its discretion, in the event of a defect being noticed in the equipment during warranty period.
11. While the company will make every effort to carry out repairs at the earliest, it however is made
expressly clear that the company is under no obligation to do so in a specified period of time.
12. Warranty does not cover accessories external to the equipment supplied by the dealer.
13. In the event of any unforeseen circumstance, and spares not being available, the company's prevailing
depreciation rules may apply to the purchaser to accept as a commercial solution in lieu of repairs.
14. If any coloured internal or external components are replaced, there will be no commitment to ensure
that the shades match with the original or other components. The replaced shades, patterns, tints may
vary from the customer's unit due to continuous usage of the unit. Any matching components changed at
customer's request will be chargeable basis, except the component which actually needed.
15. Free Installation or Demo of the product, can be availed only once & within 3 months from the date of
purchase.
16. Any extended warranty offered by LGEIL has to be supported by relevant proof.
17. The warranty shall expire after the warranty period as mentioned above even if the Washing Machine
may not be in use for any time during the warranty period for any reason.
18. Only courts in state of Delhi and places where LGEIL has its branch office shall have the jurisdiction for
settling any claims, disputes arising under the warranty.
Warranty is not applicable in any of the following cases :
1. The warranty card is not completed properly at the time of purchase.
2. The completed warranty card is not presented to authorized service personnel at the time of service of
the product.
3. The product is not operated according to instructions given in the Operating Instruction Booklet /
Owner's Manual.
4. The product is used for commercial purposes.
5. The product is used at any places such as public bathroom, lodging house, training center, dormitory etc.
6. The product has failed under certain conditions like waterlogging, flood, fire, misuse etc.
7. Defects/malfunction are caused by improper or reckless use, which shall be determined by the company
personnel.
8. Any repair work is carried out by persons other than authorized service personnel.
9. Defect/malfunction are caused which are beyond control like lightening, abnormal voltage, Acts of God,
virus etc.
10. Any issue is caused by usage of 3rd party product like voltage stabilizer, power outlet socket, MCB,
extension board etc.
11. Defects/malfunction caused while in transit to service centre or purchaser's residence.
12. Defects caused by rodents bite or by pests and vermin ants/Insects/animals/birds etc.
13. The serial number is deleted, defected or altered.
14. Damage is caused to the product or any part/s due to transportation or shifting.
15. Any accessory external to the equipment are supplied by dealer or LG.
53
APPENDIX
ENGLISH
CUSTOMER'S COPY
This card is valid only if it is filled in and stamped by our authorised dealer on the date of purchase.
CUSTOMER’S COPY
DATE OF PURCHASE : MODEL No. :
UNIT SERIAL No. :
CUSTOMER’S NAME & ADDRESS DEALER’S NAME & ADDRESS
TEL.
Customer’s Signature Dealer’s Signature
TEL.
54
APPENDIX
Installation Check Sheet
Memo
