LASER PRINTER
MX-B557P/MX-B707P
User's Guide
Machine type(s):
4064
Models:
295, 695
Contents
Safety information........................................................................................5
Conventions..........................................................................................................................................................5
Product statements.............................................................................................................................................5
Learning about the printer...........................................................................8
Selecting a location for the printer..................................................................................................................8
Printer configurations.........................................................................................................................................9
Attaching cables..................................................................................................................................................11
Installing the printer software..........................................................................................................................12
Using the control panel..............................................................................13
Panel with touch-screen display..................................................................................................................13
Understanding the status of the power button and indicator light.......................................................13
Setting up and using the home screen applications..............................15
Using the home screen.....................................................................................................................................15
Customizing the home screen........................................................................................................................16
Managing bookmarks.......................................................................................................................................16
Managing contacts.............................................................................................................................................17
Loading paper and specialty media..........................................................19
Setting the paper size and type.....................................................................................................................19
Configuring Universal paper settings...........................................................................................................19
Loading the 250‑ or 550‑sheet tray.............................................................................................................19
Loading the 2100‑sheet tray..........................................................................................................................22
Loading the multipurpose feeder..................................................................................................................27
Linking trays........................................................................................................................................................28
Paper support..............................................................................................29
Supported paper sizes.....................................................................................................................................29
Supported paper types....................................................................................................................................32
Supported paper weights................................................................................................................................34
Printing.........................................................................................................37
Printing from a computer.................................................................................................................................37
Contents 2
Printing from a mobile device.........................................................................................................................37
Printing from a flash drive...............................................................................................................................38
Supported flash drives and file types..........................................................................................................39
Configuring confidential jobs.........................................................................................................................40
Printing confidential and other held jobs....................................................................................................40
Printing a font sample list.................................................................................................................................41
Understanding the printer menus............................................................42
Menu map............................................................................................................................................................42
Device...................................................................................................................................................................43
Print........................................................................................................................................................................51
Paper....................................................................................................................................................................59
USB Drive.............................................................................................................................................................61
Network/Ports....................................................................................................................................................62
Security.................................................................................................................................................................73
Reports.................................................................................................................................................................80
Help........................................................................................................................................................................81
Troubleshooting................................................................................................................................................82
Printing the Menu Settings Page...................................................................................................................82
Securing the printer...................................................................................83
Locating the security slot................................................................................................................................83
Erasing printer memory...................................................................................................................................83
Erasing printer hard disk memory.................................................................................................................83
Encrypting the printer hard disk....................................................................................................................84
Restoring factory default settings.................................................................................................................84
Statement of Volatility......................................................................................................................................84
Maintaining the printer..............................................................................86
Adjusting the speaker volume.......................................................................................................................86
Networking..........................................................................................................................................................86
Cleaning the printer..........................................................................................................................................88
Ordering parts and supplies...........................................................................................................................88
Replacing parts and supplies.........................................................................................................................89
Moving the printer.............................................................................................................................................90
Saving energy and paper.................................................................................................................................91
Contents 3
Clearing jams..............................................................................................93
Avoiding jams.....................................................................................................................................................93
Identifying jam locations..................................................................................................................................95
Paper jam in trays..............................................................................................................................................97
Paper jam in door A..........................................................................................................................................97
Paper jam in door C........................................................................................................................................100
Paper jam in the standard bin.......................................................................................................................101
Paper jam in the multipurpose feeder........................................................................................................102
Paper jam in the output expander...............................................................................................................103
Paper jam in the high‑capacity output expander....................................................................................103
Paper jam in the 4‑bin mailbox....................................................................................................................104
Paper jam in the staple finisher....................................................................................................................105
Paper jam in the staple, hole punch finisher............................................................................................106
Staple jam in the staple finisher...................................................................................................................107
Staple jam in the staple, hole punch finisher............................................................................................110
Troubleshooting.........................................................................................113
Configuring the SMTP server.........................................................................................................................113
Network connection problems......................................................................................................................113
Hardware options problems..........................................................................................................................115
Issues with supplies.........................................................................................................................................116
Paper feed problems........................................................................................................................................117
Printing problems.............................................................................................................................................120
Contacting your dealer...................................................................................................................................140
Notices........................................................................................................141
Index...........................................................................................................155
Contents 4
Safety information
Conventions
Note: A note identifies information that could help you.
Warning: A warning identifies something that could damage the product hardware or software.
CAUTION: A caution indicates a potentially hazardous situation that could injure you.
Different types of caution statements include:
CAUTION—POTENTIAL INJURY: Indicates a risk of injury.
CAUTION—SHOCK HAZARD: Indicates a risk of electrical shock.
CAUTION—HOT SURFACE: Indicates a risk of burn if touched.
CAUTION—TIPPING HAZARD: Indicates a crush hazard.
CAUTION—PINCH HAZARD: Indicates a risk of being caught between moving parts.
Product statements
CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, connect the power cord to
an appropriately rated and properly grounded electrical outlet that is near the product and easily
accessible.
CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, use only the power cord
provided with this product or the manufacturer's authorized replacement.
CAUTION—POTENTIAL INJURY: Do not use this product with extension cords, multioutlet power strips,
multioutlet extenders, or UPS devices. The power capacity of these types of accessories can be easily
overloaded by a laser printer and may result in a risk of fire, property damage, or poor printer
performance.
CAUTION—POTENTIAL INJURY: Do not use this product with an inline surge protector. The use of a
surge protection device may result in a risk of fire, property damage, or poor printer performance.
CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, do not place or use this product near
water or wet locations.
CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, do not set up this product or make
any electrical or cabling connections, such as the power cord, fax feature, or telephone, during a
lightning storm.
CAUTION—POTENTIAL INJURY: Do not cut, twist, bind, crush, or place heavy objects on the power
cord. Do not subject the power cord to abrasion or stress. Do not pinch the power cord between objects
such as furniture and walls. If any of these things happen, a risk of fire or electrical shock results. Inspect
the power cord regularly for signs of such problems. Remove the power cord from the electrical outlet
before inspecting it.
Safety information 5
CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, make sure that all external
connections (such as Ethernet and telephone system connections) are properly installed in their marked
plug-in ports.
CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, if you are accessing the controller
board or installing optional hardware or memory devices sometime after setting up the printer, then turn
the printer off, and unplug the power cord from the electrical outlet before continuing. If you have any
other devices attached to the printer, then turn them off as well, and unplug any cables going into the
printer.
CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock when cleaning the exterior of the
printer, unplug the power cord from the electrical outlet and disconnect all cables from the printer
before proceeding.
CAUTION—POTENTIAL INJURY: If the printer weight is greater than 20 kg (44 lb), then it may require
two or more people to lift it safely.
CAUTION—POTENTIAL INJURY: When moving the printer, follow these guidelines to avoid personal
injury or printer damage:
• Make sure that all doors and trays are closed.
• Turn off the printer, and then unplug the power cord from the electrical outlet.
• Disconnect all cords and cables from the printer.
• If the printer has separate floor-standing optional trays or output options attached to it, then disconnect
them before moving the printer.
• If the printer has a caster base, then carefully roll it to the new location. Use caution when passing over
thresholds and breaks in flooring.
• If the printer does not have a caster base but is configured with optional trays or output options, then remove
the output options and lift the printer off the trays. Do not try to lift the printer and any options at the same
time.
• Always use the handholds on the printer to lift it.
• Any cart used to move the printer must have a surface able to support the full footprint of the printer.
• Any cart used to move the hardware options must have a surface able to support the dimensions of the
options.
• Keep the printer in an upright position.
• Avoid severe jarring movements.
• Make sure that your fingers are not under the printer when you set it down.
• Make sure that there is adequate clearance around the printer.
CAUTION—TIPPING HAZARD: Installing one or more options on your printer or MFP may require a
caster base, furniture, or other feature to prevent instability causing possible injury. For more information
on supported configurations, contact the place where you purchased the printer.
CAUTION—TIPPING HAZARD: To reduce the risk of equipment instability, load each tray separately.
Keep all other trays closed until needed.
CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a
hot component, allow the surface to cool before touching it.
CAUTION—PINCH HAZARD: To avoid the risk of a pinch injury, use caution in areas marked with this
label. Pinch injuries may occur around moving parts, such as gears, doors, trays, and covers.
Safety information 6
CAUTION—POTENTIAL INJURY: This product uses a laser. Use of controls or adjustments or
performance of procedures other than those specified in the User’s Guide may result in hazardous
radiation exposure.
CAUTION—POTENTIAL INJURY: The lithium battery in this product is not intended to be replaced.
There is a danger of explosion if a lithium battery is incorrectly replaced. Do not recharge, disassemble,
or incinerate a lithium battery. Discard used lithium batteries according to the manufacturer's instructions
and local regulations.
This product is designed, tested, and approved to meet strict global safety standards with the use of specific
manufacturer's components. The safety features of some parts may not always be obvious. The manufacturer
is not responsible for the use of other replacement parts.
Refer service or repairs, other than those described in the user documentation, to a service representative.
This product uses a printing process that heats the print media, and the heat may cause the media to release
emissions. You must understand the section in your operating instructions that discusses the guidelines for
selecting print media to avoid the possibility of harmful emissions.
This product may produce small amounts of ozone during normal operation, and may be equipped with a filter
designed to limit ozone concentrations to levels well below the recommended exposure limits. To avoid high
ozone concentration levels during extensive usage, install this product in a well-ventilated area and replace
the ozone and exhaust filters if instructed to do so in the product maintenance instructions. If there are no
references to filters in the product maintenance instructions, then there are no filters requiring replacement for
this product.
SAVE THESE INSTRUCTIONS.
Safety information 7
Learning about the printer
Selecting a location for the printer
When selecting a location for the printer, leave enough room to open trays, covers, and doors and to install
hardware options.
• Set up the printer near an electrical outlet.
CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, connect the power cord
to an appropriately rated and properly grounded electrical outlet that is near the product and easily
accessible.
CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, do not place or use this product
near water or wet locations.
•
Make sure that airflow in the room meets the latest revision of the ASHRAE 62 standard or the CEN Technical
Committee 156 standard.
• Provide a flat, sturdy, and stable surface.
• Keep the printer:
– Clean, dry, and free of dust.
– Away from stray staples and paper clips.
– Away from the direct airflow of air conditioners, heaters, or ventilators.
– Free from direct sunlight and humidity extremes.
• Observe the recommended temperatures and avoid fluctuations:
Ambient temperature 10 to 32.2°C (50 to 90°F)
Storage temperature 0 to 40°C (32 to 104°F)
• Allow the following recommended amount of space around the printer for proper ventilation:
1 Top 152 mm (6 in.)
2 Right side 152 mm (6 in.)
Learning about the printer 8
3 Front 406 mm (16 in.)
Note: The minimum space needed in front of the printer is 76 mm (3 in.).
4 Left side 152 mm (6 in.)
5 Rear 152 mm (6 in.)
Printer configurations
CAUTION—TIPPING HAZARD: Installing one or more options on your printer or MFP may require a
caster base, furniture, or other feature to prevent instability causing possible injury. For more information
on supported configurations, contact the place where you purchased the printer.
CAUTION—TIPPING HAZARD: To reduce the risk of equipment instability, load each tray separately.
Keep all other trays closed until needed.
You can configure your printer by adding optional 250‑, 550‑, or 2100‑sheet trays.
Basic model
1 Standard 550‑sheet tray
2 Multipurpose feeder
3 Control panel
Note: The appearance may vary depending on your printer model.
4 Standard bin
Learning about the printer 9
Fully‑configured model
Hardware option Alternative hardware option
1 4‑bin mailbox
• Output expander
• High‑capacity output
• Staple finisher
• Staple, hole punch finisher
2 Optional 2100‑sheet tray None
3 Caster base None
4 Optional 550‑sheet tray Optional 250‑sheet tray
5 Staple, hole punch finisher
• Output expander
• High‑capacity output
• 4‑bin mailbox
• Staple finisher
The staple, hole punch finisher must not be combined with any other output options.
In a configuration with two or more optional finishers:
• The staple finisher must always be on top.
• The high‑capacity output expander must always be at the bottom.
• The output expander is the only option that can be placed on top of the high‑capacity output expander.
• The output expander and mailbox may be installed in any order.
Learning about the printer 10
When using optional trays:
• Always use a caster base when the printer is configured with a 2100‑sheet tray.
• The 2100‑sheet tray must always be at the bottom of a configuration.
• A maximum of four optional trays may be configured with the printer.
• The optional 250‑ and 550‑sheet trays may be installed in any order.
Some options may not be available. For more information, contact the place where you purchased the printer.
Attaching cables
CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, do not set up this product or make
any electrical or cabling connections, such as the power cord, fax feature, or telephone, during a
lightning storm.
CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, connect the power cord to
an appropriately rated and properly grounded electrical outlet that is near the product and easily
accessible.
CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, use only the power cord
provided with this product or the manufacturer's authorized replacement.
Warning—Potential Damage: To avoid loss of data or printer malfunction, do not touch the USB cable, any
wireless network adapter, or the printer in the areas shown while actively printing.
Use the To
1 Power cord socket Connect the printer to an electrical outlet.
2 USB printer port Connect the printer to a computer.
3 Ethernet port Connect the printer to a network.
4 USB port Attach a keyboard or any compatible option.
Learning about the printer 11
Installing the printer software
1 Obtain a copy of the software installer package.
• From our website.
• From the place where you purchased the printer.
2 Run the installer, and then follow the instructions.
Learning about the printer 12
Using the control panel
Panel with touch-screen display
Use the To
1 Display
• View printer messages and supply status.
• Set up and operate the printer.
2 Home button Go to the home screen.
3 Numeric keypad Enter numbers or symbols in an input field.
4 Power button Turn on or turn off the printer.
Note: To turn off the printer, press and hold the power button for five seconds.
5 Stop or Cancel button Stop the current printer task.
6 Indicator light Check the printer status.
7 Volume buttons Adjust the speaker volume.
8 Headset or speaker port Attach a headset or speaker.
Note: This feature is available only in some printer units.
9 Back button Return to the previous screen.
Understanding the status of the power button and
indicator light
Indicator light Printer status
Off The printer is off or in Hibernate mode.
Blue The printer is ready or processing data.
Red The printer requires user intervention.
Using the control panel 13
Power button light Printer status
Off The printer is off, ready, or processing data.
Solid amber The printer is in Sleep mode.
Blinking amber The printer is in Hibernate mode.
Using the control panel 14
Setting up and using the home screen
applications
Using the home screen
Note: Your home screen may vary depending on your home screen customization settings, administrative
setup, and active embedded solutions.
Touch To
1 Status/Supplies
• Show a warning or error message whenever the printer requires intervention to
continue processing.
• View more information on the printer warning or message, and on how to clear it.
Note: You can also access this setting by touching the top section of the home
screen.
2 Job Queue Show all the current print jobs.
Note: You can also access this setting by touching the top section of the home
screen.
3 Change Language Change the language on the display.
4 Settings Access the printer menus.
5 Held Jobs Show the print jobs that are held in the printer memory.
6 USB Drive Print photos and documents from a flash drive.
7 Address Book Manage a contact list that other applications on the printer can access.
Setting up and using the home screen applications 15
Customizing the home screen
1 From the control panel, touch Settings
> Device > Visible Home Screen Icons.
2 Select the icons that you want to appear on the home screen.
3 Apply the changes.
Managing bookmarks
Creating bookmarks
Use bookmarks to print frequently accessed documents that are stored in servers or on the web.
1 Open a web browser, and then type the printer IP address in the address field.
Notes:
• View the printer IP address on the printer home screen. The IP address appears as four sets of
numbers separated by periods, such as 123.123.123.123.
• If you are using a proxy server, then temporarily disable it to load the web page correctly.
2 Click Bookmarks > Add Bookmark, and then type a bookmark name.
3 Select an Address protocol type, and then do one of the following:
• For HTTP and HTTPS, type the URL that you want to bookmark.
• For HTTPS, make sure to use the host name instead of the IP address. For example, type
myWebsite.com/sample.pdf instead of typing 123.123.123.123/sample.pdf. Make sure that
the host name also matches the Common Name (CN) value in the server certificate. For more information
on obtaining the CN value in the server certificate, see the help information for your web browser.
• For FTP, type the FTP address. For example,
myServer/myDirectory. Enter the FTP port. Port 21 is
the default port for sending commands.
• For SMB, type the network folder address. For example,
myServer/myShare/myFile.pdf. Type the
network domain name.
• If necessary, select the Authentication type for FTP and SMB.
To limit access to the bookmark, enter a PIN.
Note: The application supports the following file types: PDF, JPEG, TIFF, and HTML-based web pages.
Other file types such as DOCX and XLXS are supported in some printer models.
4 Click Save.
Creating folders
1 Open a web browser, and then type the printer IP address in the address field.
Notes:
• View the printer IP address on the printer home screen. The IP address appears as four sets of
numbers separated by periods, such as 123.123.123.123.
Setting up and using the home screen applications 16
• If you are using a proxy server, then temporarily disable it to load the web page correctly.
2 Click Bookmarks > Add Folder, and then type a folder name.
Note: To limit access to the folder, enter a PIN.
3 Click Save.
Note: You can create folders or bookmarks inside a folder. To create a bookmark, see “Creating bookmarks”
on page 16.
Managing contacts
Adding contacts
1 Open a web browser, and then type the printer IP address in the address field.
Notes:
• View the printer IP address on the printer home screen. The IP address appears as four sets of
numbers separated by periods, such as 123.123.123.123.
• If you are using a proxy server, then temporarily disable it to load the web page correctly.
2 Click Address Book.
3 From the Contacts section, add a contact.
Note: You can assign the contact to one or more groups.
4 If necessary, specify a login method to allow application access.
5 Apply the changes.
Adding groups
1 Open a web browser, and then type the printer IP address in the address field.
Notes:
• View the printer IP address on the printer home screen. The IP address appears as four sets of
numbers separated by periods, such as 123.123.123.123.
• If you are using a proxy server, then temporarily disable it to load the web page correctly.
2 Click Address Book.
3 From the Contact Groups section, add a group name.
Note: You can assign one or more contacts to the group.
4 Apply the changes.
Editing contacts or groups
1 Open a web browser, and then type the printer IP address in the address field.
Setting up and using the home screen applications 17
Notes:
• View the printer IP address on the printer home screen. The IP address appears as four sets of
numbers separated by periods, such as 123.123.123.123.
• If you are using a proxy server, then temporarily disable it to load the web page correctly.
2 Click Address Book.
3 Do either of the following:
• From the Contacts section, click a contact name, and then edit the information.
• From the Contact Groups section, click a group name, and then edit the information.
4 Apply the changes.
Deleting contacts or groups
1 Open a web browser, and then type the printer IP address in the address field.
Notes:
• View the printer IP address on the printer home screen. The IP address appears as four sets of
numbers separated by periods, such as 123.123.123.123.
• If you are using a proxy server, then temporarily disable it to load the web page correctly.
2 Click Address Book.
3 Do either of the following:
• From the Contacts section, select a contact that you want to delete.
• From the Contact Groups section, select a group name that you want to delete.
Setting up and using the home screen applications 18
Loading paper and specialty media
Setting the paper size and type
1 From the control panel, navigate to:
Settings > Paper > Tray Configuration > Paper Size/Type > select a paper source
For non-touch-screen printer models, press to navigate through the settings.
2 Set the paper size and type.
Configuring Universal paper settings
1 From the control panel, navigate to:
Settings > Paper > Media Configuration >
Universal Setup
For non-touch-screen printer models, press to navigate through the settings.
2 Configure the settings.
Loading the 250‑ or 550‑sheet tray
CAUTION—POTENTIAL INJURY: To reduce the risk of equipment instability, load each tray separately.
Keep all other trays closed until needed.
1 Remove the tray.
Note: To avoid paper jams, do not remove trays while the printer is busy.
2 Adjust the guides to match the size of the paper that you are loading.
Note: Use the indicators on the bottom of the tray to position the guides.
Loading paper and specialty media 19
3 Flex, fan, and align the paper edges before loading.
4 Load the paper stack with the printable side facedown, and then make sure that the side guides fit snugly
against the paper.
Loading paper and specialty media 20
• Do not slide paper into the tray.
• To avoid paper jams, make sure that the stack height is below the maximum paper fill indicator.
• Load letterhead depending on whether an optional staple finisher is installed or not.
Without an optional staple finisher With an optional staple finisher
One‑sided printing
One‑sided printing
Two‑sided printing
Two‑sided printing
• When loading prepunched paper, make sure that the holes on the long edge of the paper are against
the right side of the tray.
One‑sided printing Two‑sided printing
Loading paper and specialty media 21
• Load envelopes with the flap side up and against the left side of the tray.
Warning—Potential Damage: Do not use envelopes with stamps, clasps, snaps, windows, coated
linings, or self‑stick adhesives.
5 Insert the tray.
6 From the control panel, set the paper size and paper type to match the paper loaded.
Loading the 2100‑sheet tray
CAUTION—TIPPING HAZARD: To reduce the risk of equipment instability, load each tray separately.
Keep all other trays closed until needed.
1 Pull out the tray.
2 Adjust the guides.
Loading A5‑size paper
a Pull up and slide the width guide to the position for A5.
Loading paper and specialty media 22
b Squeeze and slide the length guide to the position for A5 until it clicks into place.
c Remove the A5 length guide from its holder.
d Insert the guide into its designated slot, and then press until it clicks into place.
Loading paper and specialty media 23
Loading A4‑, letter‑, legal‑, Oficio‑, and folio‑size paper
a Pull up and slide the width guide to the correct position for the size of the paper being loaded.
b If the A5 length guide is still attached, then remove it. If the guide is not attached, then proceed to step
d on page 25.
c Place the A5 length guide in its holder.
Loading paper and specialty media 24
d Squeeze, and then slide the length guide to the correct position for the size of the paper being loaded.
3 Flex, fan, and align the paper edges before loading.
4 Load the paper stack with the printable side facedown.
• Load letterhead depending on whether an optional staple finisher is installed or not.
Without an optional staple finisher With an optional staple finisher
One‑sided printing One‑sided printing
Loading paper and specialty media 25
Without an optional staple finisher With an optional staple finisher
Two‑sided printing Two‑sided printing
• When loading prepunched paper, make sure that the holes on the long edge of the paper are against
the right side of the tray.
One‑sided printing Two‑sided printing
5 Insert the tray.
Note: Press down the paper stack while inserting the tray.
6 From the control panel, set the paper size and paper type to match the paper loaded.
Loading paper and specialty media 26
Loading the multipurpose feeder
1 Open the multipurpose feeder.
2 Adjust the guide to match the size of the paper that you are loading.
3 Flex, fan, and align the paper edges before loading.
4 Load paper with the printable side faceup.
• Load letterhead depending on whether an optional staple finisher is installed or not.
Without an optional staple finisher With an optional staple finisher
One‑sided printing One‑sided printing
Loading paper and specialty media 27
Without an optional staple finisher With an optional staple finisher
Two‑sided printing Two‑sided printing
• When loading prepunched paper, make sure that the holes on the long edge of the paper are against
the right side of the paper guide.
One‑sided printing Two‑sided printing
• Load envelopes with the flap side down and against the left side of the paper guide.
Warning—Potential Damage: Do not use envelopes with stamps, clasps, snaps, windows, coated
linings, or self‑stick adhesives.
5 From the control panel, set the paper size and paper type to match the paper loaded.
Linking trays
1 Open a web browser, and then type the printer IP address in the address field.
Notes:
• View the printer IP address on the printer home screen. The IP address appears as four sets of
numbers separated by periods, such as 123.123.123.123.
• If you are using a proxy server, then temporarily disable it to load the web page correctly.
2 Click Settings > Paper > Tray Configuration.
3 Set the same paper size and paper type for the trays that you are linking.
4 Save the settings.
5 Click Settings > Device > Maintenance > Configuration Menu > Tray Configuration
.
6 Set Tray Linking to Automatic.
7 Save the settings.
To unlink trays, make sure that no trays have the same paper size and paper type settings.
Warning—Potential Damage: The temperature of the fuser varies according to the specified paper type. To
avoid printing issues, match the paper type setting in the printer with the paper loaded in the tray.
Loading paper and specialty media 28
Paper support
Supported paper sizes
Paper sizes supported by the printer
Paper size Standard
550‑sheet tray,
optional 250‑ or
550‑sheet tray
Optional
2100‑sheet tray
Multipurpose feeder Two‑sided
printing
A4
210 x 297 mm (8.3 x 11.7 in.)
A5 LEF
1
210 x 148 mm (8.3 x 5.8 in.)
A5 SEF
1
148 x 210 mm (5.8 x 8.3 in.)
X X
A6
105 x 148 mm (4.1 x 5.8 in.)
X
JIS B5
182 x 257 mm (7.2 x 10.1 in.)
X
Oficio (Mexico)
216 x 340 mm (8.5 x 13.4 in.)
Statement
140 x 216 mm (5.5 x 8.5 in.)
X
Executive
184 x 267 mm (7.3 x 10.5 in.)
X
Letter
216 x 279 mm (8.5 x 11 in.)
Legal
216 x 356 mm (8.5 x 14 in.)
Folio
216 x 330 mm (8.5 x 13 in.)
Universal
105 x 148 mm (4.1 x 5.8 in.) to
216 x 356 mm (8.5 x 14 in.)
X
7 3/4 Envelope (Monarch)
98 x 191 mm (3.9 x 7.5 in.)
X X
1
A5 long edge feed (LEF) is recommended over A5 short edge feed (SEF).
2
Envelopes wider than 101.6 mm (4.5 in.) may crease. This paper type must be tested for acceptability.
Paper support 29
Paper size Standard
550‑sheet tray,
optional 250‑ or
550‑sheet tray
Optional
2100‑sheet tray
Multipurpose feeder Two‑sided
printing
9 Envelope
98 x 225 mm (3.9 x 8.9 in.)
X X
10 Envelope
2
105 x 241 mm (4.1 x 9.5 in.)
X X
DL Envelope
2
110 x 220 mm (4.3 x 8.7 in.)
X X
C5 Envelope
2
162 x 229 mm (6.4 x 9 in.)
X X
B5 Envelope
2
176 x 250 mm (6.9 x 9.8 in.)
X X
Other Envelope
2
98.4 x 162 mm (3.9 x 6.4 in.) to
176 x 250 mm (6.9 x 9.8 in.)
X X
1
A5 long edge feed (LEF) is recommended over A5 short edge feed (SEF).
2
Envelopes wider than 101.6 mm (4.5 in.) may crease. This paper type must be tested for acceptability.
Paper sizes supported by the output options or finishers
Paper size Output
expander or
high‑capacity
output
expander
4‑bin mailbox Staple finisher Staple, hole punch finisher
Stack Staple Stack Staple Hole
punch
A4
210 x 297 mm
(8.3 x 11.7 in.)
A5 LEF
210 x 148 mm
(8.3 x 5.8 in.)
X
A5 SEF
148 x 210 mm
(5.8 x 8.3 in.)
X X X
A6
105 x 148 mm
(4.1 x 5.8 in.)
X X X X X
JIS B5
182 x 257 mm
(7.2 x 10.1 in.)
X X X
Paper support 30
Paper size Output
expander or
high‑capacity
output
expander
4‑bin mailbox Staple finisher Staple, hole punch finisher
Stack Staple Stack Staple Hole
punch
Oficio (Mexico)
216 x 340 mm
(8.5 x 13.4 in.)
Statement
140 x 216 mm
(5.5 x 8.5 in.)
X X X
Executive
184 x 267 mm
(7.3 x 10.5 in.)
X X X
Letter
216 x 279 mm
(8.5 x 11 in.)
Legal
216 x 356 mm
(8.5 x 14 in.)
X
Folio
216 x 330 mm
(8.5 x 13 in.)
Universal
105 x 148 mm
(4.1 x 5.8 in.) to
216 x 356 mm
(8.5 x 14 in.)
X X X X X
7 3/4 Envelope
(Monarch)
98 x 191 mm
(3.9 x 7.5 in.)
X X X X X X
9 Envelope
98 x 225 mm
(3.9 x 8.9 in.)
X X X X X X
10 Envelope
105 x 241 mm
(4.1 x 9.5 in.)
X X X X X X
DL Envelope
110 x 220 mm
(4.3 x 8.7 in.)
X X X X X X
C5 Envelope
162 x 229 mm
(6.4 x 9 in.)
X X X X X X
Paper support 31
Paper size Output
expander or
high‑capacity
output
expander
4‑bin mailbox Staple finisher Staple, hole punch finisher
Stack Staple Stack Staple Hole
punch
B5 Envelope
176 x 250 mm
(6.9 x 9.8 in.)
X X X X X X
Other Envelopes
98.4 x 162 mm
(3.9 x 6.4 in.) to
176 x 250 mm
(6.9 x 9.8 in.)
X X X X X X
Supported paper types
Paper types supported by the printer
Paper type Standard
550‑sheet tray,
optional 250‑ or
550‑sheet tray
Optional
2100‑sheet tray
Multipurpose feeder Two‑sided printing
Plain paper
Card stock X
Transparency
1
X X
Labels X X
Vinyl Labels X X
Bond
Envelope X X
Rough Envelope X X
Letterhead
Preprinted
Colored Paper X
Light X
Heavy X
1
To prevent transparencies from sticking together, print up to 20 pages only. Print the succeeding pages after three
minutes.
Paper support 32
Paper type Standard
550‑sheet tray,
optional 250‑ or
550‑sheet tray
Optional
2100‑sheet tray
Multipurpose feeder Two‑sided printing
Rough/Cotton X
Custom Type [x] X
1
To prevent transparencies from sticking together, print up to 20 pages only. Print the succeeding pages after three
minutes.
Paper types supported by the output options or finishers
Paper type Output
expander or
high‑capacity
output
expander
4‑bin
mailbox
Staple finisher Staple, hole punch finisher
Stack Staple Stack Staple Hole punch
Plain paper
Card stock X X X X X X
Transparencies X X X X
Labels X X X X X X
Vinyl Labels X X X X X X
Bond
Envelope X X X X X X
Rough
Envelope
X X X X X X
Letterhead
Preprinted
Colored Paper X X X X X X
Light X X X X X X
Heavy X X X X X X
Rough/Cotton X X X X X X
Custom Type [x] X X X X X X
Paper support 33
Supported paper weights
Paper weights supported by the printer
Paper type and weight Standard
550‑sheet
tray, optional
250‑ or
550‑sheet tray
Optional
2100‑sheet
tray
Multipurpose feeder Two‑sided printing
Plain paper or Bond
1
60–176 g/m
²
grain long
(16–47‑lb bond)
Card stock
203 g/m
²
grain long (125‑lb
bond)
X
Card stock
199 g/m
²
grain long (110‑lb
bond)
X
Card stock
176 g/m
²
grain long (65‑lb
bond)
X
Transparency
138–146 g/m
²
grain long
(37–39‑lb bond)
X X
Paper labels
180 g/m
²
(48‑lb bond)
X
Integrated forms
2
140–175 g/m
²
(37–47‑lb
bond)
X
Integrated forms
75–135 g/m
²
(20–36‑lb
bond)
X
Envelopes
3
60–105 g/m
²
(16–28‑lb
bond)
X
1
Grain short is preferred for paper over 176 g/m
²
(47 lb).
2
Pressure‑sensitive area must enter the printer first.
3
28‑lb bond envelopes are limited to 25% cotton content.
Paper support 34
Paper weights supported by the output options or finishers
Paper type and
weight
Output
expander or
high‑capacity
output
expander
4‑bin
mailbox
Staple finisher Staple, hole punch finisher
Stack Staple Stack Staple Hole punch
Plain paper or
Bond
60–176 g/m
²
grain long (16–
47‑lb bond)
X X X X
Plain paper or
Bond
60–90 g/m
²
grain long (16–
24‑lb bond)
Card stock
203 g/m
²
grain
long (125‑lb
bond)
X X X X
Card stock
199 g/m
²
grain
long (110‑lb
bond)
X X X X
Card stock
176 g/m
²
grain
long (65‑lb
bond)
X X X X X X
Card stock
163 g/m
²
grain
long (90‑lb
bond)
X X X X
Transparency
138–146 g/m
²
grain long (37–
39‑lb bond)
X X X X
Paper labels
180 g/m
²
(48‑lb
bond)
X X X X X X
Integrated forms
140–175 g/m
²
(37–47‑lb bond)
X X X X X X
Integrated forms
75–135 g/m
²
(20–36‑lb bond)
X X X X X X
Paper support 35
Paper type and
weight
Output
expander or
high‑capacity
output
expander
4‑bin
mailbox
Staple finisher Staple, hole punch finisher
Stack Staple Stack Staple Hole punch
Envelopes
60–105 g/m
²
(16–28‑lb bond)
X X X X X X
Paper support 36
Printing
Printing from a computer
Note: For labels, card stock, and envelopes, set the paper size and type in the printer before printing the
document.
1 From the document that you are trying to print, open the Print dialog.
2 If necessary, adjust the settings.
3 Print the document.
Printing from a mobile device
Printing from a mobile device using Google Cloud Print
Google Cloud Print
TM
is a printing service that allows you to print to any Google Cloud Print‑ready printer.
Before you begin, make sure that:
• The printer is registered to the Google Cloud Print server.
• The Cloud Print plugin is downloaded from the Google Play
TM
store and is enabled in the mobile device.
1 From your Android
TM
mobile device, open a document or select a document from your file manager.
2 Tap
> Print.
3 Select a printer, and then tap
.
Printing from a mobile device using AirPrint
The AirPrint software feature is a mobile printing solution that allows you to print directly from Apple devices
to an AirPrint‑certified printer.
Note: This application is supported only in some Apple devices.
1 From the home screen of your mobile device, launch a compatible application.
2 Select an item to print, and then tap the share icon.
3 Tap Print, and then select a printer.
4 Print the document.
Printing 37
Printing from a mobile device using Wi‑Fi Direct®
Wi‑Fi Direct
®
is a printing service that lets you print to any Wi‑Fi Direct‑ready printer.
Note: Make sure that the mobile device is connected to the printer wireless network. For more information,
see “Connecting a mobile device to the printer wireless network” on page 87.
1 From your mobile device, launch a compatible application or select a document from your file manager.
2 Depending on your mobile device, do one of the following:
• Tap
>
Print.
• Tap
> Print.
• Tap
> Print.
3 Select a printer, and then adjust the settings, if necessary.
4 Print the document.
Printing from a flash drive
1 Insert the flash drive.
Notes:
• If you insert the flash drive when an error message appears, then the printer ignores the flash drive.
• If you insert the flash drive while the printer is processing other print jobs, then Busy appears on the
display.
2 Select the document that you want to print.
If necessary, configure other print settings.
3 Print the document.
To print another document, select USB Drive.
Warning—Potential Damage: To avoid loss of data or printer malfunction, do not touch the flash drive or
the printer in the area shown while actively printing, reading, or writing from the memory device.
Printing 38
Supported flash drives and file types
Flash drives
Notes:
– The printer supports high‑speed USB flash drives with full‑speed standard.
– USB flash drives must support the File Allocation Table (FAT) system.
Many flash drives are tested and approved for use with the printer. For more information, contact the place
where you purchased the printer.
File types
Documents
• PDF (version 1.7 or earlier)
• HTML
• XPS
• Microsoft file formats (.doc, .docx, .xls, .xlsx, .ppt, .pptx)
Images
• .dcx
• .gif
• .JPEG or .jpg
• .bmp
• .pcx
• .TIFF or .tif
• .png
Printing 39
Configuring confidential jobs
1 From the control panel, navigate to:
Settings > Security > Confidential Print Setup
For non‑touch‑screen printer models, press to navigate through the settings.
2 Configure the settings.
Use To
Max Invalid PIN Set the number of times an invalid PIN can be entered.
Note: When the limit is reached, the print jobs for that user name are deleted.
Confidential Job
Expiration
Set the expiration time for confidential print jobs.
Note: Confidential held jobs are stored in the printer until they are released or
deleted manually.
Repeat Job Expiration Set the expiration time for a repeat print job.
Note: Repeat held jobs are stored in the printer memory for reprinting.
Verify Job Expiration Set the expiration time that the printer prints a copy before printing the remaining
copies.
Note: Verify jobs print one copy to check if it is satisfactory before printing the
remaining copies.
Reserve Job Expiration Set the expiration time that the printer stores print jobs.
Note: Reserve held jobs are automatically deleted after printing.
Require All Jobs to be
Held
Set the printer to hold all print jobs.
Printing confidential and other held jobs
1 With a document open, click File >
Print.
2 Click Properties, Preferences, Options, or Setup.
3 Click Print and Hold.
4 Select Use Print and Hold, and then assign a user name.
5 Select the print job type (Confidential, Repeat, Reserve, or Verify).
If the print job is confidential, then enter a four‑digit PIN.
6 Click OK or Print.
7 From the printer home screen, release the print job.
• For confidential print jobs, navigate to:
Held jobs > select your user name > Confidential > enter the PIN > select the print job > configure the
settings > Print
• For other print jobs, navigate to:
Held jobs > select your user name > select the print job > configure the settings > Print
Printing 40
Printing a font sample list
1 From the control panel, navigate to:
Settings > Reports > Print > Print Fonts
For non-touch-screen printer models, press to navigate through the settings.
2 Select a font sample.
Printing 41
Understanding the printer menus
Menu map
Device
• Preferences
• Eco‑Mode
• Remote Operator Panel
• Notifications
• Power Management
• Accessibility
• Restore Factory Defaults
• Maintenance
• Visible Home Screen Icons
• About this Printer
Print
• Layout
• Setup
• Quality
• Job Accounting
• XPS
• PDF
• PostScript
• PCL
• HTML
• Image
Paper
• Tray Configuration • Media Configuration
USB Drive
• Flash Drive Print
Network/Ports
• Network Overview
• Wireless
• Ethernet
• TCP/IP
• SNMP
• IPSec
• 802.1x
• LPD Configuration
• HTTP/FTP Settings
• ThinPrint
• USB
• Restrict external network access
• Google Cloud Print
• Wi‑Fi Direct
Security
• Login Methods
• Schedule USB Devices
• Security Audit Log
• Login Restrictions
• Confidential Print Setup
• Solutions LDAP Settings
• Disk Encryption
• Erase Temporary Data Files
• Miscellaneous
Reports
• Menu Settings Page
• Device
• Print
• Network
Help
• Print All Guides
• Mono Quality Guide
• Connection Guide
• Information Guide
• Media Guide
• Moving Guide
• Print Quality Guide
• Supplies Guide
Troubleshooting Print Quality Test Pages
Understanding the printer menus 42
Device
Preferences
Menu item Description
Display Language Set the language of the text that appears on the display.
Country/Region Identify the country or region that the printer is configured to
operate.
Run initial setup
Off*
On
Run the setup wizard.
Keyboard
Keyboard Type
Select a language as a keyboard type.
Note: All the Keyboard Type values may not appear or may
require special hardware be installed to appear.
Displayed information
Display Text 1 (IP Address*)
Display Text 2 (Date/Time*)
Custom Text 1
Custom Text 2
Specify the information to appear on the home screen.
Date and Time
Configure
Current Date and Time
Manually Set Date and Time
Date Format (MM‑DD‑YYYY*)
Time Format (12 hour A.M./P.M.*)
Time Zone (UTC‑5:00*)
Network Time Protocol
Enable NTP (On*)
NTP Server
Enable Authentication (None*)
Configure the printer date and time and network time protocol.
Paper Sizes
U.S.*
Metric
Specify the unit of measurement for paper sizes.
Note: The country or region selected in the initial setup
wizard determines the initial paper size setting.
Screen Brightness
20–100% (90*)
Adjust the brightness of the display.
Flash Drive Access
Enabled*
Disabled
Enable access to the flash drive.
Audio Feedback
Button Feedback (On*)
Volume (5*)
• Enable audio feedback for button presses, panel
interactions, paper loaded prompts, and error notifications.
• Adjust the speaker volume.
Note: An asterisk (*) next to a value indicates the factory default setting.
Understanding the printer menus 43
Menu item Description
Screen Timeout
5–300 seconds (60*)
Set the idle time before the display shows the home screen or
before the printer logs out a user account automatically.
Note: An asterisk (*) next to a value indicates the factory default setting.
Eco-Mode
Menu item Description
Print
Sides
1‑Sided*
2‑Sided
Specify whether to print on one side or two sides of the paper.
Print
Pages per Side
Off*
2 pages per side
3 pages per side
4 pages per side
6 pages per side
9 pages per side
12 pages per side
16 pages per side
Print multiple page images on one side of a sheet of paper.
Print
Toner Darkness
1–10 (8*)
Determine the lightness or darkness of text images.
Note: An asterisk (*) next to a value indicates the factory default setting.
Remote Operator Panel
Menu item Description
External VNC Connection
Don’t Allow*
Allow
Connect an external Virtual Network Computing (VNC) client
to the remote control panel.
Authentication Type
None*
Standard Authentication
Set the authentication type when accessing the VNC client
server.
VNC Password Specify the password to connect to the VNC client server.
Note: This menu item appears only if Authentication Type is
set to Standard Authentication.
Note: An asterisk (*) next to a value indicates the factory default setting.
Understanding the printer menus 44
Notifications
Menu item Description
Error Lighting
Off
On*
Set the indicator light to come on when a printer error occurs.
Note: This menu item appears only in some printer models.
Alarm Control
Off
Single*
Continuous
Set the number of times that the alarm sounds when the printer
requires user intervention.
Supplies
Show Supply Estimates (Show estimates*)
Cartridge Alarm (Single*)
• Show the estimated status of the supplies.
• Set the number of times that the alarm sounds when the
toner cartridge is low.
E‑mail Alerts Setup
E‑mail Setup
Primary SMTP Gateway
Primary SMTP Gateway Port (25*)
Secondary SMTP Gateway
Secondary SMTP Gateway Port (25*)
SMTP Timeout (30 seconds*)
Reply Address
Always use SMTP default Reply Address
(Off*)
Use SSL/TLS (Disabled*)
Require Trusted Certificate (On*)
SMTP Server Authentication
(No authentication required*)
Device‑Initiated E‑mail (None*)
Use Active Directory Device Credentials
(Off*)
Device Userid
Device Password
Kerberos 5 REALM
NTLM Domain
Disable “SMTP server not set up” error (Off*)
Configure the e‑mail settings of the printer.
Note: An asterisk (*) next to a value indicates the factory default setting.
Understanding the printer menus 45
Menu item Description
Error Prevention
Jam Assist (On*)
Auto Continue (On*)
Auto Reboot
Auto Reboot (Reboot always*)
Max Auto Reboots (2*)
Auto Reboot Window (720 seconds*)
Display Short Paper Error (Auto‑clear*)
Page Protect (Off*)
• Set the printer to flush blank pages or pages with partial
prints automatically after a jammed page has been cleared.
• Let the printer continue processing or printing a job
automatically after clearing certain printer conditions that
require user intervention.
• Set the printer when to restart automatically when an error
occurs.
• Set the printer to show a message when a short paper error
occurs.
• Set the printer to process the entire page into the memory
before printing it.
Jam Content Recovery
Jam Recovery (Auto*)
• Set the printer to reprint jammed pages.
• Specify how to restart a scan job after resolving a paper
jam.
Note: An asterisk (*) next to a value indicates the factory default setting.
Power Management
Menu item Description
Sleep Mode Profile
Print from Sleep Mode
Stay awake after printing
Enter Sleep Mode after printing*
Set the printer to stay in Ready mode or return to Sleep mode
after printing.
Timeouts
Sleep Mode
1–120 minutes (15*)
Set the idle time before the printer begins operating in Sleep
mode.
Timeouts
Hibernate Timeout
Disabled
1 hour
2 hours
3 hours
6 hours
1 day
2 days
3 days*
1 week
2 weeks
1 month
Set the time before the printer turns off.
Note: An asterisk (*) next to a value indicates the factory default setting.
Understanding the printer menus 46
Menu item Description
Timeouts
Hibernate Timeout on Connection
Hibernate
Do Not Hibernate*
Set Hibernate Timeout to turn off the printer while an active
Ethernet connection exists.
Schedule Power Modes
Schedules
Add New Schedule
Schedule the printer when to enter Sleep or Hibernate mode.
Note: An asterisk (*) next to a value indicates the factory default setting.
Accessibility
Menu item Description
Duplicate Key Strike Interval
0–5 seconds (0*)
Set the interval during which the printer ignores duplicate key presses on an
attached keyboard.
Key Repeat Initial Delay
0.25–5 seconds (1*)
Set the initial length of delay before a repeating key starts repeating.
Note: Appears only when a keyboard is attached to the printer.
Key Repeat Rate
0.5–30 (30*)
Set the number of presses per second for a repeating key.
Note: Appears only when a keyboard is attached to the printer.
Prolong Screen Timeout
Off*
On
Let the user remain in the same location and reset the Screen Timeout timer when
it expires instead of returning to the home screen.
Note: An asterisk (*) next to a value indicates the factory default setting.
Restore Factory Defaults
Menu item Description
Restore Settings
Restore all settings
Restore printer settings
Restore network settings
Restore app settings
Restore the printer factory default settings.
Understanding the printer menus 47
Maintenance
Configuration Menu
Menu item Description
USB Configuration
USB PnP
1*
2
Change the USB driver mode of the printer to improve its
compatibility with a personal computer.
USB Configuration
USB Speed
Full
Auto*
Set the USB port to run at full speed and disable its high‑speed
capabilities.
Tray Configuration
Size Sensing
Tray [x] Sensing
Off
On*
Set the tray to sense automatically the paper size loaded into
it.
Tray Configuration
Tray Linking
Automatic*
Off
Set the printer to link the trays that have the same paper type
and paper size settings.
Tray Configuration
Show Tray Insert Message
Off
Only for unknown sizes*
Always
Show the Tray Insert message.
Tray Configuration
A5 Loading
Short Edge
Long Edge*
Determine the default loading orientation for the A5 size paper
in all paper sources.
Tray Configuration
Paper Prompts
Auto*
Multipurpose Feeder
Manual Paper
Set the paper source that the user fills when a prompt to load
paper appears.
Tray Configuration
Envelope Prompts
Auto*
Multipurpose Feeder
Manual Envelope
Set the paper source that the user fills when a prompt to load
envelope appears.
Note: An asterisk (*) next to a value indicates the factory default setting.
Understanding the printer menus 48
Menu item Description
Tray Configuration
Action for Prompts
Prompt user*
Continue
Use current
Set the printer to resolve paper- or envelope-related change
prompts.
Reports
Menu Settings Page
Event Log
Event Log Summary
HealthCheck Statistics
Print reports about printer menu settings, status, and event
logs.
Printer Emulations
PPDS Emulation
Off*
On
Set the printer to recognize and use the PPDS data stream.
Printer Emulations
PS Emulation
Off
On*
Set the printer to recognize and use the PS data stream.
Printer Emulations
Emulator Security
Page Timeout
0–60 (60*)
Set the page timeout during emulation.
Printer Emulations
Emulator Security
Reset Emulator After Job
Off*
On
Reset the emulator after a print job.
Printer Emulations
Emulator Security
Disable Printer Message Access
Off
On*
Disable access to printer message during emulation.
Print Configuration
Font Sharpening
0–150 (24*)
Set a text point-size value below which the high‑frequency
screens are used when printing font data.
For example, if the value is 24, then all fonts sized 24 points or
less use the high‑frequency screens.
Print Configuration
Print Density
1–5 (3*)
Adjust the toner density when printing documents.
Note: An asterisk (*) next to a value indicates the factory default setting.
Understanding the printer menus 49
Menu item Description
Print Configuration
A4 Fuser
Compress*
Clip
Set the fuser behavior when printing on a letter‑size paper.
Device Operations
Quiet Mode
Off*
On
Set the printer to operate in Quiet Mode.
Note: Enabling this setting slows down the overall
performance of the printer.
Device Operations
Safe Mode
Off*
On
Set the printer to operate in a special mode, in which it attempts
to continue offering as much functionality as possible, despite
known issues.
For example, when set to On, and the duplex motor is
nonfunctional, the printer performs one‑sided printing of the
documents even if the job is two‑sided printing.
Device Operations
Clear Custom Status
Erase user‑defined strings for the Default or Alternate custom
messages.
Device Operations
Clear all remotely‑installed messages
Erase messages that were remotely installed.
Device Operations
Automatically Display Error Screens
Off
On*
Show existing error messages on the display after the printer
remains inactive on the home screen for a length of time equal
to the Screen Timeout setting.
Note: An asterisk (*) next to a value indicates the factory default setting.
Out of Service Erase
Menu item Description
Out of Service Erase
Memory Last Sanitized
Hard Disk Last Sanitized
Show information on when the printer memory or
hard disk was last sanitized.
Note: Hard Disk Last Sanitized appears only when a
hard disk is installed.
Out of Service Erase
Sanitize all information on nonvolatile memory
Erase all printer and network settings
Erase all apps and app settings
Erase all shortcuts and shortcut settings
Sanitize all information on hard disk
Erase downloads (Erase all macros, fonts, PPOs, etc.)
Erase buffered jobs
Erase Held jobs
Clear all information on non‑volatile memory and
information on the hard disk.
Note: Sanitize all information on hard disk appears
only when a hard disk is installed.
Understanding the printer menus 50
Visible Home Screen Icons
Menu Description
Status/Supplies
Job Queue
Change Language
Address Book
Bookmarks
Held Jobs
USB
App Profiles
Eco-Settings
Forms and Favorites
Specify which icons to show on the home screen.
About this Printer
Menu item Description
Asset Tag Show the serial number of the printer.
Printer’s Location Identify the printer location. The maximum length is 63 characters.
Contact Personalize the printer name. The maximum length is 63 characters.
Export Configuration File to USB Export the configuration file to a flash drive.
Export Compressed Logs to USB Export the compressed log files to a flash drive.
Print
Layout
Menu item Description
Sides
1‑Sided*
2‑Sided
Specify whether to print on one side or both sides of the paper.
Flip Style
Long Edge*
Short Edge
Determine which side of the paper is bound when performing two‑sided printing.
Blank Pages
Print
Do Not Print*
Print blank pages that are included in a print job.
Collate
Off (1,1,1,2,2,2)
On (1,2,1,2,1,2)*
Keep the pages of a print job stacked in sequence, particularly when printing multiple
copies of the job.
Note: An asterisk (*) next to a value indicates the factory default setting.
Understanding the printer menus 51
Menu item Description
Separator Sheets
None*
Between Copies
Between Jobs
Between Pages
Insert blank separator sheets when printing.
Separator Sheet Source
Tray [x] (1*)
Multipurpose Feeder
Specify the paper source for the separator sheet.
Pages per Side
Off*
2 pages per side
3 pages per side
4 pages per side
6 pages per side
9 pages per side
12 pages per side
16 pages per side
Print multiple page images on one side of a sheet of paper.
Pages per Side Ordering
Horizontal*
Reverse Horizontal
Vertical
Reverse Vertical
Specify the positioning of multiple page images when using the Pages per Side menu.
Pages per Side Orientation
Auto*
Landscape
Portrait
Specify the orientation of multiple page images when using the Pages per Side menu.
Pages per Side Border
None*
Solid
Print a border around each page image when using the Pages per Side menu.
Copies
1–9999 (1*)
Specify the number of copies for each print job.
Print Area
Normal*
Fit to page
Whole Page
Set the printable area on a sheet of paper.
Note: An asterisk (*) next to a value indicates the factory default setting.
Understanding the printer menus 52
Setup
Menu item Description
Printer Language
PCL Emulation
PS Emulation*
Set the printer language.
Note: Setting a printer language default does not prevent a software
program from sending print jobs that use another printer language.
Job Waiting
Off*
On
Preserve print jobs requiring supplies so that jobs not requiring the missing
supplies can print.
Note: This menu item appears only when a hard disk is installed.
Job Hold Timeout
0–255 (30*)
Set the time in seconds that the printer waits for user intervention before
it holds jobs that require unavailable resources and continues to print other
jobs in the print queue.
Note: This menu item appears only when a hard disk is installed.
Download Target
RAM*
Disk
Specify where to save all permanent resources, such as fonts and macros,
that have been downloaded to the printer.
Note: This menu item appears only when a hard disk is installed.
Resource Save
Off*
On
Determine what the printer does with downloaded resources, such as
fonts and macros, when it receives a job that requires more than the
available memory.
Notes:
• When set to Off, the printer retains downloaded resources only until
memory is needed. Resources associated with the inactive printer
language are deleted.
• When set to On, the printer preserves all the permanent
downloaded resources across all language switches. When
necessary, the printer shows memory full messages instead of
deleting permanent resources.
Print All Order
Alphabetical*
Newest First
Oldest First
Specify the order when you choose to print all held and confidential jobs.
Note: This menu item appears only when a hard disk is installed.
Note: An asterisk (*) next to a value indicates the factory default setting.
Quality
Menu item Description
Print Resolution
300 dpi
600 dpi*
1200 dpi
1200 Image Q
2400 Image Q
Set the resolution for the text and images on the printed output.
Note: Resolution is determined in dots per inch or image quality.
Note: An asterisk (*) next to a value indicates the factory default setting.
Understanding the printer menus 53
Menu item Description
Pixel Boost
Off*
Fonts
Horizontally
Vertically
Both directions
Enable more pixels to print in clusters for clarity, in order to enhance text and
images.
Toner Darkness
1 to 10 (8*)
Determine the lightness or darkness of text images.
Halftone
Normal*
Detail
Enhance the printed output to have smoother lines with sharper edges.
Brightness
‑6 to 6 (0*)
Adjust the brightness of the printed output.
Contrast
0 to 5 (0*)
Adjust the contrast of the printed output.
Gray Correction
Auto*
Normal
Adjust the contrast enhancement applied to images.
Note: An asterisk (*) next to a value indicates the factory default setting.
Job Accounting
Menu item Description
Job Accounting
Off*
On
Set the printer to create a log of the print jobs that it receives.
Note: This menu item appears only when a flash memory or hard disk is
installed.
Accounting Log Frequency
Daily
Weekly
Monthly*
Specify how often the printer creates a log file.
Log Action at End of Frequency
None*
E‑mail Current Log
E‑mail & Delete Current Log
Post Current Log
Post & Delete Current Log
Specify how the printer responds when the frequency threshold expires.
Note: The value defined in Accounting Log Frequency determines when this
action is triggered.
Note: An asterisk (*) next to a value indicates the factory default setting.
Understanding the printer menus 54
Menu item Description
Log Action at Near Full
None*
E‑mail Current Log
E‑mail & Delete Current Log
E‑mail & Delete Oldest Log
Post Current Log
Post & Delete Current Log
Post & Delete Oldest Log
Delete Current Log
Delete Oldest Log
Delete All But Current
Delete All Logs
Specify how the printer responds when the hard disk is nearly full.
Log Action at Full
None*
E‑mail & Delete Current Log
E‑mail & Delete Oldest Log
Post & Delete Current Log
Post & Delete Oldest Log
Delete Current Log
Delete Oldest Log
Delete All But Current
Delete All Logs
Specify how the printer responds when hard disk usage reaches the maximum
limit (100MB).
URL to Post Log Specify where the printer posts job accounting logs.
E‑mail Address to Send Logs Specify the e‑mail address to which the printer sends job accounting logs.
Log File Prefix Specify the prefix for the log files.
Note: The current host name defined in the TCP/IP menu is used as the
default log file prefix.
Note: An asterisk (*) next to a value indicates the factory default setting.
XPS
Menu item Description
Print Error Pages
Off*
On
Print a test page that contains information on errors.
Minimum Line Width
1–30 (2*)
Set the minimum stroke width of any job printed in 1200 dpi.
Note: An asterisk (*) next to a value indicates the factory default setting.
Understanding the printer menus 55
PDF
Menu item Description
Scale To Fit
Off*
On
Scale the page content to fit the selected paper size.
Annotations
Print
Do Not Print*
Specify whether to print annotations in the PDF.
Print PDF Error
Off
On*
Enable the printing of PDF error.
Note: An asterisk (*) next to a value indicates the factory default setting.
PostScript
Menu item Description
Print PS Error
Off*
On
Print a page that describes the PostScript® error.
Note: When an error occurs, processing of the job stops, the printer
prints an error message, and the rest of the print job is flushed.
Minimum Line Width
1–30 (2*)
Set the minimum stroke width of any job printed in 1200 dpi.
Lock PS Startup Mode
Off
On*
Disable the SysStart file.
Wait Timeout
Off
On*
Enable the printer to wait for more data before canceling a print job.
Note: When enabled, the factory default setting is 40 seconds.
Note: An asterisk (*) next to a value indicates the factory default setting.
PCL
Menu item Description
Font Source
Resident*
Disk
Flash
All
Choose the source which contains the default font selection.
Notes:
• Flash and Disk appear only when a flash memory or hard disk is
installed.
• For Flash and Disk to appear, make sure that they are not read‑ or
write‑protected.
Font Name
Courier*
Select a font from the specified font source.
Note: An asterisk (*) next to a value indicates the factory default setting.
Understanding the printer menus 56
Menu item Description
Symbol Set
10U PC‑8*
Specify the symbol set for each font name.
Note: A symbol set is a set of alphabetic and numeric characters,
punctuation, and special symbols. Symbol sets support the different
languages or specific programs such as math symbols for scientific text.
Pitch
0.08–100 (10*)
Specify the pitch for fixed or monospaced fonts.
Note: Pitch refers to the number of fixed‑space characters in a horizontal
inch of type.
Orientation
Portrait*
Landscape
Specify the orientation of text and graphics on the page.
Lines per Page
1–255
Specify the number of lines of text for each page printed through the PCL®
data stream.
Notes:
• This menu item activates vertical escapement that causes the
selected number of requested lines to print between the default
margins of the page.
• 60 is the U.S. factory default setting. 64 is the international factory
default setting.
PCL5 Minimum Line Width
1–30 (2*)
Set the initial minimum stroke width of any job printed in 1200 dpi.
PCLXL Minimum Line Width
1–30 (2*)
A4 Width
198 mm*
203 mm
Set the width of the logical page on A4‑size paper.
Note: Logical page is the space on the physical page where data is
printed.
Auto CR after LF
Off*
On
Set the printer to perform a carriage return after a line feed control
command.
Note: Carriage return is a mechanism that commands the printer to move
the position of the cursor to the first position on the same line.
Auto LF after CR
Off*
On
Set the printer to perform a line feed after a carriage return control
command.
Tray Renumber
Assign MP Feeder
Assign Tray [x]
Assign Manual Paper
Assign Manual Envelope
View Factory Defaults
Restore Defaults
• Configure the printer to work with a different print driver or custom
application that uses a different set of source assignments to request a
given paper source.
• Show the factory default value assigned for each paper source.
• Restore the tray renumber values to their factory defaults.
Note: An asterisk (*) next to a value indicates the factory default setting.
Understanding the printer menus 57
Menu item Description
Print Timeout
Off
On* (90 seconds)
Set the printer to end a print job after it has been idle for the specified
amount of time.
Note: An asterisk (*) next to a value indicates the factory default setting.
HTML
Menu item Description
Font Name
Times*
Set the font to use when printing HTML documents.
Font Size
1–255 (12*)
Set the font size to use when printing HTML documents.
Scale
1–400% (100*)
Scale HTML documents for printing.
Orientation
Portrait*
Landscape
Set the page orientation for HTML documents.
Margin Size
8–255 mm (19*)
Set the page margin for HTML documents.
Backgrounds
Do Not Print
Print*
Print background information or graphics in HTML documents.
Note: An asterisk (*) next to a value indicates the factory default setting.
Image
Menu item Description
Auto Fit
On
Off*
Select the best available paper size and orientation setting for an image.
Note: When set to On, this menu item overrides the scaling and orientation
settings for the image.
Invert
Off*
On
Invert bitonal monochrome images.
Note: This menu item does not apply to GIF or JPEG image formats.
Scaling
Anchor Top Left
Best Fit*
Anchor Center
Fit Height/Width
Fit Height
Fit Width
Adjust the image to fit the printable area.
Note: When Auto Fit is set to On, Scaling is automatically set to Best Fit.
Note: An asterisk (*) next to a value indicates the factory default setting.
Understanding the printer menus 58
Menu item Description
Orientation
Portrait*
Landscape
Reverse Portrait
Reverse Landscape
Specify the orientation of text and graphics on the page.
Note: An asterisk (*) next to a value indicates the factory default setting.
Paper
Tray Configuration
Menu item Description
Default Source
Tray [x] (1*)
Multipurpose Feeder
Manual Paper
Manual Envelope
Set the paper source for all print jobs.
Paper Size/Type
Tray [x]
Multipurpose Feeder
Manual Paper
Manual Envelope
Specify the paper size or paper type loaded in each paper source.
Substitute Size
Off
Letter/A4
All Listed*
Set the printer to substitute a specified paper size if the requested size is not
loaded in any paper source.
Notes:
• Off prompts the user to load the required paper size.
• All Listed allows all available substitutions.
Configure MP
Cassette*
Manual
First
Determine the behavior of the multipurpose feeder.
Notes:
• Cassette configures the multipurpose feeder as the automatic paper
source.
• Manual sets the multipurpose feeder only for manual-feed print jobs.
• First configures the multipurpose feeder as the primary paper source.
Note: An asterisk (*) next to a value indicates the factory default setting.
Understanding the printer menus 59
Media Configuration
Universal Setup
Menu item Description
Units of Measure
Inches
Millimeters
Specify the unit of measurement for the universal paper.
Note: Inches is the U.S. factory default setting. Millimeters is the
international factory default setting.
Portrait Width
3–52 inches (8.5*)
76–1321 mm (216*)
Set the portrait width of the universal paper.
Portrait Height
3–52 inches (14*)
76.2–1321 mm (356*)
Set the portrait height of the universal paper.
Feed Direction
Short Edge*
Long Edge
Set the printer to pick paper from the short edge or long edge
direction.
Note: Long Edge appears only when the longest edge is shorter
than the maximum width supported.
Note: An asterisk (*) next to a value indicates the factory default setting.
Media Types
Menu item Description
Plain
Card Stock
Transparency
Recycled
Labels
Vinyl Labels
Bond
Envelope
Rough Envelope
Letterhead
Preprinted
Colored Paper
Light
Heavy
Rough/Cotton
Custom Type [X]
Specify the texture, weight, and orientation of the paper.
Understanding the printer menus 60
USB Drive
Flash Drive Print
Menu item Description
Number of Copies
1–9999 (1*)
Set the number of copies.
Paper Source
Tray [x] (1*)
Multipurpose Feeder
Manual Paper
Manual Envelope
Set the paper source for the print job.
Collate
(1,1,1) (2,2,2)
(1,2,3) (1,2,3)*
Keep the pages of a print job stacked in sequence, particularly when printing multiple
copies of the job.
Sides
1‑Sided*
2‑Sided
Specify whether to print on one side or both sides of the paper.
Flip Style
Long Edge*
Short Edge
Determine which side of the paper is bound when performing two‑sided printing.
Pages per Side
Off*
2 pages per side
3 pages per side
4 pages per side
6 pages per side
9 pages per side
12 pages per side
16 pages per side
Print multiple page images on one side of a sheet of paper.
Pages per Side Ordering
Horizontal*
Reverse Horizontal
Reverse Vertical
Vertical
Specify the positioning of multiple page images when using Pages per Side menu.
Pages per Side Orientation
Auto*
Landscape
Portrait
Specify the orientation of multiple page images when using Pages per Side menu.
Pages per Side Border
None*
Solid
Print a border around each page image when using Pages per Side menu.
Note: An asterisk (*) next to a value indicates the factory default setting.
Understanding the printer menus 61
Menu item Description
Separator Sheets
Off*
Between Copies
Between Jobs
Between Pages
Insert blank separator sheets when printing.
Separator Sheet Source
Tray [x] (1*)
Multipurpose Feeder
Specify the paper source for the separator sheet.
Blank Pages
Do Not Print*
Print
Print blank pages in a print job.
Note: An asterisk (*) next to a value indicates the factory default setting.
Network/Ports
Network Overview
Menu item Description
Active Adapter
Auto*
Standard Network
Wireless
Specify the type of the network connection.
Note: Wireless is available only in printers connected to a wireless network.
Network Status Show the connectivity status of the printer network.
Display Network Status on
Printer
Off
On*
Show the network status on the display.
Speed, Duplex Show the speed of the currently active network card.
IPv4 Show the IPv4 address.
All IPv6 Addresses Show all IPv6 addresses.
Reset Print Server Reset all active network connections to the printer.
Note: This setting removes all network configuration settings.
Network Job Timeout
Off
On* (90 seconds)
Set the time before the printer cancels a network print job.
Banner Page
Off*
On
Print a banner page.
Note: An asterisk (*) next to a value indicates the factory default setting.
Understanding the printer menus 62
Menu item Description
Enable Network Connections
Off
On*
Enable the printer to connect to a network.
Enable LLDP
Off*
On
Enable Link Layer Discovery Protocol (LLDP) in the printer.
Note: An asterisk (*) next to a value indicates the factory default setting.
Wireless
Note: This menu is available only in printers connected to a Wi‑Fi network or printers that have a wireless
network adapter.
Menu item Description
Setup On Printer Panel
Choose Network
Add Wi‑Fi Network
Network Name
Network Mode (Infrastructure*)
Wireless Security Mode (Disabled*)
Configure the wireless connection using the control
panel.
Wi‑Fi Protected Setup
Start Push Button Method
Start PIN Method
Establish a Wi‑Fi network and enable network security.
Enable Wi‑Fi Direct
On
Off*
Enable Wi-Fi Direct‑capable devices to connect to the
printer.
Compatibility
802.11b/g/n (2.4GHz)
802.11a/b/g/n/ac (2.4GHz/5GHz)*
802.11a/n/ac (5GHz)
Specify the standard for the Wi‑Fi network.
Wireless Security Mode
Disabled*
WEP
WPA2/WPA-Personal
WPA2-Personal
802.1x - RADIUS
Set the security mode for connecting the printer to Wi‑Fi
devices.
IPv4
Enable DHCP (On*)
Set Static IP Address
Configure the IPv4 settings.
Understanding the printer menus 63
Menu item Description
IPv6
Enable IPv6 (On*)
Enable DHCPv6 (Off*)
Stateless Address Autoconfiguration (On*)
DNS Server Address
Manually Assigned IPv6 Address
Manually Assigned IPv6 Router
Address Prefix (64*)
All IPv6 Addresses
All IPv6 Router Addresses
Configure the IPv6 settings.
Network Address Specify the network address.
PCL SmartSwitch
Off
On*
Set the printer to switch automatically to PCL emulation
when a print job requires it, regardless of the default
printer language.
Note: When this setting is disabled, the printer does
not examine incoming data and uses the default printer
language specified in the Setup menu.
PS SmartSwitch
Off
On*
Set the printer to switch automatically to PostScript
emulation when a print job requires it, regardless of the
default printer language.
Note: When this setting is disabled, the printer does
not examine incoming data and uses the default printer
language specified in the Setup menu.
Job Buffering
Off*
On
Temporarily store print jobs on the hard disk before
printing.
Note: This menu item appears only when a hard disk is
installed.
Mac Binary PS
Auto*
On
Off
Set the printer to process Macintosh binary PostScript
print jobs.
Notes:
• On processes raw binary PostScript print jobs.
• Off filters print jobs using the standard protocol.
Ethernet
Menu item Description
Network Speed Show the speed of the active network adapter.
IPv4
Enable DHCP (On*)
Set Static IP Address
Configure the IPv4 settings.
Note: An asterisk (*) next to a value indicates the factory default setting.
Understanding the printer menus 64
Menu item Description
IPv6
Enable IPv6 (On*)
Enable DHCPv6 (Off*)
Stateless Address Autoconfiguration (On*)
DNS Server Address
Manually Assigned IPv6 Address
Manually Assigned IPv6 Router
Address Prefix (64*)
All IPv6 Addresses
All IPv6 Router Addresses
Configure the IPv6 settings.
Network Address
UAA
LAA
Specify the network address.
PCL SmartSwitch
Off
On*
Set the printer to switch automatically to PCL emulation when a print
job requires it, regardless of the default printer language.
Note: When this setting is disabled, the printer does not examine
incoming data and uses the default printer language specified in
the Setup menu.
PS SmartSwitch
Off
On*
Set the printer to switch automatically to PostScript emulation when
a print job requires it, regardless of the default printer language.
Note: When this setting is disabled, the printer does not examine
incoming data and uses the default printer language specified in
the Setup menu.
Job Buffering
Off*
On
Temporarily store jobs on the hard disk before printing.
Note: This menu item appears only when a hard disk is installed.
Mac Binary PS
Auto*
On
Off
Set the printer to process Macintosh binary PostScript print jobs.
Notes:
• Auto processes print jobs from computers using either
Windows or Macintosh operating systems.
• Off filters PostScript print jobs using the standard protocol.
Energy Efficient Ethernet
On
Off
Auto*
Reduce power consumption when the printer does not receive data
from the Ethernet network.
Note: An asterisk (*) next to a value indicates the factory default setting.
TCP/IP
Note: This menu appears only in network printers or printers attached to print servers.
Understanding the printer menus 65
Menu item Description
Set Hostname Set the current TCP/IP host name.
Domain Name Set the domain name.
Allow DHCP/BOOTP to update
NTP server
On*
Off
Allow the DHCP and BOOTP clients to update the NTP settings of the printer.
Zero Configuration Name Specify a service name for the zero configuration network.
Enable Auto IP
Off*
On
Assign an IP address automatically.
DNS Server Address Specify the current Domain Name System (DNS) server address.
Backup DNS Address Specify the backup DNS server addresses.
Backup DNS Address 2
Backup DNS Address 3
Domain Search Order Specify a list of domain names to locate the printer and its resources that reside
in different domains on the network.
Enable DDNS
Off*
On
Update the Dynamic DNS settings.
DDNS TTL Specify the current DDNS settings.
Default TTL
DDNS Refresh Time
Enable mDNS
Off
On*
Update the multicast DNS settings.
WINS Server Address Specify a server address for Windows Internet Name Service (WINS).
Enable BOOTP
Off*
On
Allow the BOOTP to assign a printer IP address.
Restricted Server List Specify the IP addresses that are allowed to communicate with the printer over
TCP/IP.
Notes:
• Use a comma to separate each IP address.
• You can add up to 50 IP addresses.
Note: An asterisk (*) next to a value indicates the factory default setting.
Understanding the printer menus 66
Menu item Description
Restricted Server List Options
Block All Ports*
Block Printing Only
Block Printing and HTTP Only
Specify the access option for IP addresses that are not in the list.
MTU
256–1500 Ethernet (1500*)
Specify a maximum transmission unit (MTU) parameter for the TCP connections.
Raw Print Port
1–65535 (9100*)
Specify a raw port number for printers connected on a network.
Outbound Traffic Maximum
Speed
Off*
On
Set the maximum transfer rate of the printer.
Note: When enabled, the option for this setting is 100–1000000
Kilobits/second.
Enable TLSv1.0
Off
On*
Enable the TLSv1.0 protocol.
Enable TLSv1.1
Off
On*
Enable the TLSv1.1 protocol.
SSL Cipher List Specify the cipher algorithms to use for the SSL or the TLS connections.
Note: An asterisk (*) next to a value indicates the factory default setting.
SNMP
Note: This menu appears only in network printers or printers that are attached to print servers.
Menu item Description
SNMP Versions 1 and 2c
Enabled
Off
On*
Allow SNMP Set
Off
On*
Enable PPM MIB
Off
On*
SNMP Community
Configure Simple Network Management Protocol (SNMP) versions 1
and 2c to install print drivers and applications.
Note: An asterisk (*) next to a value indicates the factory default setting.
Understanding the printer menus 67
Menu item Description
SNMP Version 3
Enabled
Off
On*
Set Read/Write Credentials
User Name
Password
Set Read‑only Credentials
User Name
Password
Authentication Hash
MD5
SHA1*
Minimum Authentication Level
No Authentication, No Privacy
Authentication, No Privacy
Authentication, Privacy*
Privacy Algorithm
DES
AES‑128*
Configure SNMP version 3 to install and update the printer security.
Note: An asterisk (*) next to a value indicates the factory default setting.
IPSec
Note: This menu appears only in network printers or printers that are attached to print servers.
Menu item Description
Enable IPSec
Off
On*
Enable Internet Protocol Security (IPSec).
Base Configuration
Default*
Compatibility
Secure
Set the IPSec base configuration.
DH (Diffie‑Hellman) Group Proposal
modp2048 (14)*
modp3072 (15)
modp4096 (16)
modp6144 (17)
Set the IPSec base configuration.
Note: This menu item appears only when Base Configuration is set
to Compatibility.
Proposed Encryption Method
3DES
AES*
Set the encryption method.
Note: This menu item appears only when Base Configuration is set
to Compatibility.
Note: An asterisk (*) next to a value indicates the factory default setting.
Understanding the printer menus 68
Menu item Description
Proposed Authentication Method
SHA1
SHA256*
SHA512
Set the authentication method.
Note: This menu item appears only when Base Configuration is set
to Compatibility.
IKE SA Lifetime (Hours)
1
2
4
8
24*
Specify the IKE SA expiry period.
Note: This menu item appears only when Base Configuration is set
to Secure.
IPSec SA Lifetime (Hours)
1
2
4
8*
24
Specify the IPSec SA expiry period.
Note: This menu item appears only when Base Configuration is set
to Secure.
IPSec Device Certificate Specify an IPSec certificate.
Pre‑Shared Key Authenticated
Connections
Host [x]
Configure the authenticated connections of the printer.
Certificate Authenticated Connections
Host [x] Address[/subnet]
Note: An asterisk (*) next to a value indicates the factory default setting.
802.1x
Note: This menu appears only in network printers or printers that are attached to print servers.
Menu item Description
Active
Off*
On
Let the printer join networks that require authentication before
allowing access.
Note: An asterisk (*) next to a value indicates the factory default setting.
LPD Configuration
Note: This menu appears only in network printers or printers that are attached to print servers.
Menu item Description
LPD Timeout
0–65535 seconds (90*)
Set the time‑out value to stop the Line Printer Daemon (LPD) server
from waiting indefinitely for hung or invalid print jobs.
Note: An asterisk (*) next to a value indicates the factory default setting.
Understanding the printer menus 69
Menu item Description
LPD Banner Page
Off*
On
Print a banner page for all LPD print jobs.
Note: A banner page is the first page of a print job used as a
separator of print jobs and to identify the originator of the print job
request.
LPD Trailer Page
Off*
On
Print a trailer page for all LPD print jobs.
Note: A trailer page is the last page of a print job.
LPD Carriage Return Conversion
Off*
On
Enable carriage return conversion.
Note: Carriage return is a mechanism that commands the printer to
move the position of the cursor to the first position on the same
line.
Note: An asterisk (*) next to a value indicates the factory default setting.
HTTP/FTP Settings
Menu item Description
Enable HTTP Server
Off
On*
Access the Embedded Web Server to monitor and manage the printer.
Enable HTTPS
Off
On*
Enable Hypertext Transfer Protocol Secure (HTTPS) to encrypt data transferring
to and from the print server.
Force HTTPS Connections
On
Off*
Force the printer to use HTTPS connections.
Enable FTP/TFTP
Off
On*
Send files using FTP/TFTP.
Local Domains Specify domain names for HTTP and FTP servers.
HTTP Proxy IP Address Configure the HTTP and FTP server settings.
FTP Proxy IP Address
HTTP Default IP Port
HTTPS Device Certificate
FTP Default IP Port
Timeout for HTTP/FTP
Requests
1–299 (30*)
Specify the amount of time before the server connection stops.
Retries for HTTP/FTP Requests
1–299 (3*)
Set the number of retries to connect to the HTTP/FTP server.
Note: An asterisk (*) next to a value indicates the factory default setting.
Understanding the printer menus 70
ThinPrint
Menu item Description
Enable ThinPrint
Off*
On
Print using ThinPrint.
Port Number
4000–4999 (4000*)
Set the port number for the ThinPrint server.
Bandwidth (bits/sec)
100–1000000 (0*)
Set the speed to transmit data in a ThinPrint environment.
Packet Size (kbytes)
0–64000 (0*)
Set the packet size for data transmission.
Note: An asterisk (*) next to a value indicates the factory default setting.
USB
Menu item Description
PCL SmartSwitch
Off
On*
Set the printer to switch to PCL emulation when a print job received through a USB port requires
it, regardless of the default printer language.
Note: When this setting is disabled, the printer does not examine incoming data and uses the
default printer language specified in the Setup menu.
PS SmartSwitch
Off
On*
Set the printer to switch to PostScript emulation when a print job received through a USB port
requires it, regardless of the default printer language.
Note: When this setting is disabled, the printer does not examine incoming data and uses the
default printer language specified in the Setup menu.
Job Buffering
Off*
On
Temporarily store jobs on the hard disk before printing.
Note: This menu item appears only when a hard disk is installed.
Mac Binary PS
Auto*
On
Off
Set the printer to process Macintosh binary PostScript print jobs.
Notes:
• Auto processes print jobs from computers using either Windows or Macintosh operating
systems.
• Off filters PostScript print jobs using the standard protocol.
Enable USB Port
Off
On*
Enable the front USB drive port.
Note: An asterisk (*) next to a value indicates the factory default setting.
Understanding the printer menus 71
Restrict external network access
Menu item Description
Restrict external network
access
Off*
On
Restrict access to network sites.
External network address Specify the network addresses with restricted access.
E‑mail address for notification Specify an e‑mail address to send a notification of logged events.
Ping frequency
1–300 (10*)
Specify the network query interval in seconds.
Subject Specify the subject and message of the notification e‑mail.
Message
Note: An asterisk (*) next to a value indicates the factory default setting.
Google Cloud Print
Menu item Description
Registration
Register
Register the printer to the Google Cloud Print server.
Options
Enable Google Cloud Print
Off
On*
Print directly from your Google account.
Options
Enable Local Discovery
Off
On*
Allow the registered user and other users on the same subnet to
send jobs to the printer locally.
Options
Enable SSL Peer Verification
Off
On*
Verify authenticity of the peer certificate to connect to your Google
account.
Options
Always Print As Image
Off*
On
Set the printer to process PDF files as an image for faster printing.
Note: An asterisk (*) next to a value indicates the factory default setting.
Wi‑Fi Direct
Note: This menu appears only when a direct Wi‑Fi network is the active network.
Understanding the printer menus 72
Menu item Description
SSID Specify the service set identifier (SSID) of the Wi‑Fi network.
Preferred Channel Number
Auto
1–11 (6*)
Show the PSK on the Network Setup Page.
Set PSK Set the preshared key (PSK) to authenticate and validate users on a Wi‑Fi
connection.
Show PSK on Setup Page
Off
On*
Show the PSK on the Network Setup Page.
Group Owner IP Address Specify the IP address of the group owner.
Auto‑Accept Push Button
Requests
Off*
On
Accept requests to connect to the network automatically.
Note: Accepting clients automatically is not secure.
Note: An asterisk (*) next to a value indicates the factory default setting.
Security
Login Methods
These menu items appear only in some printer models.
Manage Permissions
Menu item Description
Function Access
Modify Address Book
Create Profiles
Manage Bookmarks
Flash Drive Print
Held Jobs Access
Use Profiles
Cancel Jobs at the Device
Change Language
Internet Printing Protocol (IPP)
B/W Print
Control access to the printer functions.
Understanding the printer menus 73
Menu item Description
Administrative Menus
Security Menu
Network/Ports Menu
Paper Menu
Reports Menu
Function Configuration Menus
Supplies Menu
Option Card Menu
SE Menu
Device Menu
Control access to the printer menu settings.
Device Management
Remote Management
Firmware Updates
Apps Configuration
Import / Export All Settings
Out of Service Erase
Control access to the printer management options.
Apps
New Apps
Slideshow
Change Wallpaper
Screen Saver
Forms and Favorites
Control access to printer applications.
Local Accounts
Menu item Description
Manage Groups/Permissions Show a list of all saved groups in the printer.
Add User
User Name/Password
User Name
Password
PIN
Create local accounts and specify their access to the printer functions,
administrative menus, printer management options, and applications.
Default Login Methods
Note: This menu appears only when you configure the settings in the Local Accounts menu.
Menu item Description
Control Panel
User Name/Password
User Name
Password
PIN
Specify the default login method to access the control panel.
Understanding the printer menus 74
Menu item Description
Browser
User Name/Password
User Name
Password
PIN
Specify the default login method to access the browser.
Schedule USB Devices
Menu item Description
Schedules
Add New Schedule
Schedule access to the front USB port.
Security Audit Log
Menu item Description
Enable Audit
Off*
On
Record the events in the secure audit log and remote syslog.
Enable Remote Syslog
Off*
On
Send audit logs to a remote server.
Remote Syslog Server Specify the remote syslog server.
Remote Syslog Port
1–65535 (514*)
Specify the remote syslog port.
Remote Syslog Method
Normal UDP*
Stunnel
Specify a syslog method to transmit logged events to a remote server.
Note: An asterisk (*) next to a value indicates the factory default setting.
Understanding the printer menus 75
Menu item Description
Remote Syslog Facility
0 ‑ Kernel Messages
1 ‑ User‑Level Messages
2 ‑ Mail System
3 ‑ System Daemons
4 ‑ Security/Authorization
Messages*
5 ‑ Messages Generated
Internally by Syslogs
6 ‑ Line Printer Subsystem
7 ‑ Network News Subsystem
8 ‑ UUCP Subsystem
9 ‑ Clock Daemon
10 ‑ Security/Authorization
Messages
11 ‑ FTP Daemon
12 ‑ NTP Subsystem
13 ‑ Log Audit
14 ‑ Log Alert
15 ‑ Clock Daemon
16 ‑ Local Use 0 (local0)
17‑ Local Use 1 (local1)
18 ‑ Local Use 2 (local2)
19 ‑ Local Use 3 (local3)
20 ‑ Local Use 4 (local4)
21 ‑ Local Use 5 (local5)
22 ‑ Local Use 6 (local6)
23 ‑ Local Use 7 (local7)
Specify a facility code that the printer uses when sending log events to a remote
server.
Severity of Events to Log
0 ‑ Emergency
1 ‑ Alert
2 ‑ Critical
3 ‑ Error
4 ‑ Warning*
5 ‑ Notice
6 ‑ Informational
7 ‑ Debug
Specify the priority level cutoff for logging messages and events.
Remote Syslog Non‑Logged
Events
Off*
On
Send all events, regardless of severity level, to the remote server.
Admin’s E‑mail Address Send e‑mail notification of logged events to the administrator.
Note: An asterisk (*) next to a value indicates the factory default setting.
Understanding the printer menus 76
Menu item Description
E‑mail Log Cleared Alert
Off*
On
Send e‑mail notification to the administrator when a log entry is deleted.
E‑mail Log Wrapped Alert
Off*
On
Send e‑mail notification to the administrator when the log becomes full and
begins to overwrite the oldest entries.
Log Full Behavior
Wrap Over Older Entries*
E‑mail Log Then Delete All
Entries
Resolve log storage issues when the log fills its allotted memory.
E‑mail % Full Alert
Off*
On
Send e‑mail notification to the administrator when the log fills its allotted
memory.
% Full Alert Level
1–99 (90*)
E‑mail Log Exported Alert
Off*
On
Send e‑mail notification to the administrator when a log is exported.
E‑mail Log Settings Changed
Alert
Off*
On
Send e‑mail notification to the administrator when Enable Audit is set.
Log Line Endings
LF (\n)*
CR (\r)
CRLF (\r\n)
Specify how the log file terminates the end of each line.
Digitally Sign Exports
Off*
On
Add a digital signature to each exported log file.
Clear Log Delete all audit logs.
Export Log
Syslog (RFC 5424)
Syslog (RFC 3164)
CSV
Export a security log to a flash drive.
Note: An asterisk (*) next to a value indicates the factory default setting.
Understanding the printer menus 77
Login Restrictions
Menu item Description
Login failures
1–10 (3*)
Specify the number of failed login attempts before the user gets locked out.
Failure time frame
1–60 minutes (5*)
Specify the time frame between failed login attempts before the user gets locked out.
Lockout time
1–60 minutes (5*)
Specify the lockout duration.
Web Login Timeout
1–120 minutes (10*)
Specify the delay for a remote login before the user is logged off automatically.
Note: An asterisk (*) next to a value indicates the factory default setting.
Confidential Print Setup
Menu item Description
Max Invalid PIN
2–10
Set the number of times an invalid PIN can be entered.
Notes:
• A value of zero turns off this setting.
• When the limit is reached, the print jobs for that user name and PIN are
deleted.
Confidential Job Expiration
Off*
1 Hour
4 Hours
24 Hours
1 Week
Set the expiration time for confidential print jobs.
Notes:
• If this menu item is changed while confidential print jobs reside in the printer
memory or hard disk, then the expiration time for those print jobs does not
change to the new default value.
• If the printer is turned off, then all confidential jobs held in the printer memory
are deleted.
Repeat Job Expiration
Off*
1 Hour
4 Hours
24 Hours
1 Week
Set the expiration time for a print job that you want to repeat.
Verify Job Expiration
Off*
1 Hour
4 Hours
24 Hours
1 Week
Set the expiration time that the printer prints a copy for the user to examine its quality,
before printing the remaining copies.
Note: An asterisk (*) next to a value indicates the factory default setting.
Understanding the printer menus 78
Menu item Description
Reserve Job Expiration
Off*
1 Hour
4 Hours
24 Hours
1 Week
Set the expiration time that the printer stores print jobs for printing later.
Require All Jobs to be Held
Off*
On
Set the printer to hold all print jobs.
Keep duplicate documents
Off*
On
Set the printer to print other documents with the same file name without overwriting
any of the print jobs.
Note: An asterisk (*) next to a value indicates the factory default setting.
Disk Encryption
Note: This menu appears only when a hard disk is installed.
Menu item Description
Status
Enabled
Disabled
Enable disk encryption.
Start encryption
Erase Temporary Data Files
Menu item Description
Stored in onboard memory
Off*
On
Delete all files stored on the printer memory.
Stored on hard disk
1 Pass Erase*
3 Pass Erase
7 Pass Erase
Delete all files stored on the printer hard disk.
Note: This menu item appears only when a printer hard disk is installed.
Note: An asterisk (*) next to a value indicates the factory default setting.
Understanding the printer menus 79
Solutions LDAP Settings
Menu item Description
Follow LDAP Referrals
Off*
On
Search the different servers in the domain for the logged-in user account.
LDAP Certificate Verification
Yes
No*
Enable verification of LDAP certificates.
Miscellaneous
Menu item Description
Protected Features
Show*
Hide
Show all the features that Function Access Control (FAC) protects regardless
of the security permission that the user has.
Note: Hide displays only FAC‑protected features that the user has access.
Print Permission
Off*
On
Let the user log in before printing.
Default Print Permission Login
User Name/Password*
User Name
Set the default login for Print Permission.
Security Reset Jumper
Enable “Guest” access*
No Effect
Specify user access to the printer.
Notes:
• The jumper is located beside a lock icon on the controller board.
• Enable “Guest” access provides anyone access to all aspects of the
printer.
• No Effect may make access to the printer impossible when the required
security information is unavailable.
Minimum Password Length
0–32
Specify the password length.
Note: An asterisk (*) next to a value indicates the factory default setting.
Reports
Menu Settings Page
Menu item Description
Menu Settings Page Print a report that contains the printer menus.
Understanding the printer menus 80
Device
Menu item Description
Device Information Print a report that contains information about the printer.
Device Statistics Print a report about printer usage and supply status.
Profile List Print a list of profiles that are stored in the printer.
Asset Report Print a report that contains the printer serial number and model name.
Print
Menu item Description
Print Fonts
PCL Fonts
PS Fonts
Print samples and information about the fonts that are available in each printer
language.
Print Directory Print the resources that are stored in the flash drive or hard disk.
Note: This menu item appears only when a flash drive or hard disk is
installed.
Network
Menu item Description
Network Setup Page Print a page that shows the configured network and wireless settings on the
printer.
Note: This menu item appears only in network printers or printers connected
to print servers.
Wi‑Fi Direct Connected Clients Print a page that shows the list of devices that are connected to the printer using
Wi‑Fi Direct.
Note: This menu item appears only when Enable Wi‑Fi Direct is set to On.
Help
Menu item Description
Print All Guides Prints all the guides
Connection Guide Provides information about connecting the printer locally (USB) or to a network
Information Guide Provides information about the printer
Media Guide Provides information about loading paper and specialty media
Mono Quality Guide Provides information about solving mono print quality settings
Moving Guide Provides information about moving, locating, or shipping the printer
Print Quality Guide Provides information about solving print quality issues
Supplies Guide Provides information about ordering supplies
Understanding the printer menus 81
Troubleshooting
Menu item Description
Print Quality Test Pages Print sample pages to identify and correct print quality defects.
Printing the Menu Settings Page
From the control panel, navigate to:
Settings > Reports > Menu Settings Page
For non‑touch‑screen printer models, press to navigate through the settings.
Understanding the printer menus 82
Securing the printer
Note: The hard disk is supported only in some printer models.
Locating the security slot
The printer is equipped with a security lock feature. Attach a security lock compatible with most laptop
computers in the location shown to secure the printer in place.
Erasing printer memory
To erase volatile memory or buffered data in your printer, turn off the printer.
To erase non‑volatile memory or individual settings, device and network settings, security settings, and
embedded solutions, do the following:
1 From the control panel, navigate to:
Settings > Device > Maintenance > Out of Service Erase > Sanitize all information on nonvolatile memory
For non-touch-screen printer models, press to navigate through the settings.
2 Depending on your printer model, select ERASE or Continue.
3 Follow the instructions on the display.
Erasing printer hard disk memory
1 From the control panel, navigate to:
Settings > Device > Maintenance >
Out of Service Erase > Sanitize all information on hard disk
For non-touch-screen printer models, press to navigate through the settings.
2 Depending on your printer model, select ERASE or Continue.
3 Follow the instructions on the display.
Note: This process can take from several minutes to more than an hour, making the printer unavailable
for other tasks.
Securing the printer 83
Encrypting the printer hard disk
This process erases all contents in the hard disk. If necessary, back up important data from the printer before
starting the encryption.
1 From the control panel, navigate to:
Settings > Security > Disk Encryption >
Start encryption
For non-touch-screen printer models, press to navigate through the settings.
2 Follow the instructions on the display.
Notes:
• To avoid loss of data, do not turn off the printer during the encryption process.
• This process can take from several minutes to more than an hour, making the printer unavailable for
other tasks.
• After encryption, the printer automatically restarts.
Restoring factory default settings
1 From the control panel, navigate to:
Settings > Device > Restore Factory Defaults
For non-touch-screen printer models, press to navigate through the settings.
2 In the Restore Settings menu, select the settings that you want to restore.
3 Select RESTORE.
4 Follow the instructions on the display.
Statement of Volatility
Type of memory Description
Volatile memory The printer uses standard random access memory (RAM)
to buffer temporarily user data during simple print and
copy jobs.
Non-volatile memory The printer may use two forms of non-volatile memory:
EEPROM and NAND (flash memory). Both types are used
to store the operating system, printer settings, network
information, scanner and bookmark settings, and
embedded solutions.
Hard disk memory Some printers may have a hard disk drive installed. The
printer hard disk is designed for printer-specific
functionality. The hard disk lets the printer retain buffered
user data from complex print jobs, form data, and font
data.
Securing the printer 84
Erase the content of any installed printer memory in the following circumstances:
• The printer is decommissioned.
• The printer hard disk is replaced.
• The printer is moved to a different department or location.
• The printer is serviced by someone from outside your organization.
• The printer is removed from your premises for service.
• The printer is sold to another organization.
Disposing of a printer hard disk
•
Degaussing—Flushes the hard disk with a magnetic field that erases stored data
• Crushing—Physically compresses the hard disk to break component parts and render them unreadable
• Milling—Physically shreds the hard disk into small metal bits
Note: To guarantee that all data are completely erased, destroy physically each hard disk where data is
stored.
Securing the printer 85
Maintaining the printer
Warning—Potential Damage: Failure to maintain optimum printer performance, or to replace parts and
supplies, may cause damage to your printer.
Adjusting the speaker volume
Adjusting the default internal speaker volume
The speaker volume will reset to default value after the session is logged out, when the printer wakes from
Sleep or Hibernate mode, or after a power‑on reset.
1 From the control panel, navigate to:
Settings > Device > Preferences > Audio Feedback
2 Select the volume.
Note: If Quiet Mode is enabled, then audible alerts are turned off.
Networking
Connecting the printer to a Wi‑Fi network
1 From the printer control panel, navigate to:
Settings > Network/Ports > Wireless
For non-touch-screen printer models, press to navigate through the settings.
2 Select Setup On Printer Panel and then follow the instructions on the display.
Note: For Wi‑Fi‑network‑ready printer models, a prompt for Wi‑Fi network setup appears during initial setup.
Connecting the printer to a wireless network using Wi‑Fi Protected Setup
(WPS)
Before you begin, make sure that:
• The access point (wireless router) is WPS‑certified or WPS‑compatible. For more information, see the
documentation that came with your access point.
• A wireless network adapter is installed in your printer. For more information, see the instructions that came
with the adapter.
Using the Push Button method
1 From the control panel, navigate to:
Settings > Network/Ports > Wireless > Wi‑Fi Protected Setup > Start Push Button Method
2 Follow the instructions on the display.
Maintaining the printer 86
Using the personal identification number (PIN) method
1 From the control panel, navigate to:
Settings > Network/Ports > Wireless > Wi‑Fi Protected Setup > Start PIN Method
2 Copy the eight‑digit WPS PIN.
3 Open a Web browser, and then type the IP address of your access point in the address field.
Notes:
• View the printer IP address on the printer home screen. The IP address appears as four sets of
numbers separated by periods, such as 123.123.123.123.
• If you are using a proxy server, then temporarily disable it to load the Web page correctly.
4 Access the WPS settings. For more information, see the documentation that came with your access
point.
5 Enter the eight‑digit PIN, and then save the changes.
Connecting a mobile device to the printer wireless network
1 Enable Wi‑Fi Direct in the printer. From the home screen, navigate to:
Settings > Network/Ports > Wireless > Enable Wi‑Fi Direct
For non-touch-screen printer models, press to navigate through the settings.
Notes:
• The Wi‑Fi Direct SSID and password are generated automatically. To view the Wi‑Fi Direct SSID and
password, go to the Wi‑Fi Direct menu.
• You can also change the SSID and password, if necessary.
2 Connect your mobile device to the printer wireless network.
Deactivating the Wi‑Fi network
1 From the printer control panel, navigate to:
Settings > Network/Ports >
Network Overview > Active Adapter > Standard Networking
For non-touch-screen printer models, press to navigate through the settings.
2 Follow the instructions on the display.
Maintaining the printer 87
Cleaning the printer
CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock when cleaning the exterior of the
printer, unplug the power cord from the electrical outlet and disconnect all cables from the printer
before proceeding.
Notes:
• Perform this task after every few months.
• Damage to the printer caused by improper handling is not covered by the printer warranty.
1 Turn off the printer, and then unplug the power cord from the electrical outlet.
2 Remove paper from the standard bin and multipurpose feeder.
3 Remove any dust, lint, and pieces of paper around the printer using a soft brush or vacuum.
4 Wipe the outside of the printer with a damp, soft, lint‑free cloth.
Notes:
• Do not use household cleaners or detergents, as they may damage the finish of the printer.
• Make sure that all areas of the printer are dry after cleaning.
5 Connect the power cord to the electrical outlet, and then turn on the printer.
CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, connect the power cord
to an appropriately rated and properly grounded electrical outlet that is near the product and easily
accessible.
Ordering parts and supplies
To order parts and supplies, contact the place where you purchased the printer.
Note: All life estimates for printer supplies assume printing on letter‑ or A4‑size plain paper.
Checking the status of parts and supplies
1 From the control panel, navigate to:
Settings > Reports > Device > Device Statistics
For non‑touch‑screen printer models, press to navigate through the settings.
2 From the Supply Information section of the pages printed, check the status of parts and supplies.
Ordering a toner cartridge
Notes:
•
The estimated cartridge yield is based on the ISO/IEC 19752 standard.
• Extremely low print coverage for extended periods of time may negatively affect actual yield.
To order a toner cartridge, contact the place where you purchased the printer.
Maintaining the printer 88
Configuring supply notifications
1 Open a web browser, and then type the printer IP address in the address field.
Notes:
• View the printer IP address on the printer home screen. The IP address appears as four sets of
numbers separated by periods, such as 123.123.123.123.
• If you are using a proxy server, then temporarily disable it to load the web page correctly.
2 Click Settings > Device > Notifications.
3 From the Supplies menu, click Custom Supply Notifications.
4 Select a notification for each supply item.
5 Apply the changes.
Replacing parts and supplies
Replacing the toner cartridge
1 Open door A.
Warning—Potential Damage: To prevent damage from electrostatic discharge, touch any exposed metal
frame of the printer before accessing or touching interior areas of the printer.
2 Remove the used toner cartridge.
Maintaining the printer 89
3 Unpack the new toner cartridge, and then shake it to redistribute the toner.
4 Insert the new toner cartridge.
5 Close the door.
Moving the printer
Moving the printer to another location
CAUTION—POTENTIAL INJURY: If the printer weight is greater than 20 kg (44 lb), then it may require
two or more people to lift it safely.
CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, use only the power cord
provided with this product or the manufacturer's authorized replacement.
CAUTION—POTENTIAL INJURY: When moving the printer, follow these guidelines to avoid personal
injury or printer damage:
• Make sure that all doors and trays are closed.
• Turn off the printer, and then unplug the power cord from the electrical outlet.
• Disconnect all cords and cables from the printer.
•
If the printer has separate floor-standing optional trays or output options attached to it, then disconnect
them before moving the printer.
• If the printer has a caster base, then carefully roll it to the new location. Use caution when passing over
thresholds and breaks in flooring.
Maintaining the printer 90
• If the printer does not have a caster base but is configured with optional trays or output options, then remove
the output options and lift the printer off the trays. Do not try to lift the printer and any options at the same
time.
• Always use the handholds on the printer to lift it.
• Any cart used to move the printer must have a surface able to support the full footprint of the printer.
• Any cart used to move the hardware options must have a surface able to support the dimensions of the
options.
• Keep the printer in an upright position.
• Avoid severe jarring movements.
• Make sure that your fingers are not under the printer when you set it down.
• Make sure that there is adequate clearance around the printer.
Note: Damage to the printer caused by improper moving is not covered by the printer warranty.
Shipping the printer
When shipping the printer, use the original packaging or contact the place where you purchased the printer.
Saving energy and paper
Configuring the power save mode settings
Sleep mode
1 From the home screen, touch Settings
> Device > Power Management > Timeouts > Sleep Mode.
2 Specify the amount of time that the printer stays idle before it enters Sleep Mode.
Hibernate mode
1 From the home screen, touch Settings > Device > Power Management > Timeouts > Hibernate Timeout.
2 Select the amount of time that the printer stays idle before it enters Hibernate mode.
Notes:
• For Hibernate Timeout to work, set Hibernate Timeout on Connection to Hibernate.
• The Embedded Web Server is disabled when the printer is in Hibernate mode.
Adjusting the brightness of the display
Note: This setting is available only in some printer models.
1 From the control panel, navigate to:
Settings > Device > Preferences
For non-touch-screen printer models, press to navigate through the settings.
2 In the Screen Brightness menu, adjust the setting.
Maintaining the printer 91
Conserving supplies
• Print on both sides of the paper.
Note: Two-sided printing is the default setting in the print driver.
• Print multiple pages on a single sheet of paper.
• Use the preview feature to see how the document looks like before printing it.
• Print one copy of the document to check its content and format for accuracy.
Maintaining the printer 92
Clearing jams
Avoiding jams
Load paper properly
• Make sure paper lies flat in the tray.
Correct loading of paper Incorrect loading of paper
• Do not remove a tray while the printer is printing.
• Do not load a tray while the printer is printing. Load it before printing, or wait for a prompt to load it.
• Do not load too much paper. Make sure the stack height is below the maximum paper fill indicator.
• Do not slide the paper into the tray. Load paper as shown in the illustration.
• Make sure the guides in the tray or the multipurpose feeder are properly positioned and are not pressing
tightly against the paper or envelopes.
Clearing jams 93
• Push the tray firmly into the printer after loading paper.
• If you are loading prepunched paper for use with the staple finisher, then make sure the holes on the long
edge of the paper are on the right side of the tray. For more information, see the “Loading paper and specialty
media” section of the User’s Guide.
Allow the paper to enter the optional mailbox bins properly
• Make sure to adjust the bin extender so that the paper size indicators match the size of the paper used.
Notes:
– If the bin extender is shorter than the size of the paper you are printing on, then the paper causes a
jam in the mailbox bin. For example, if you are printing on a legal-size paper and the bin extender is
set to letter-size, then a jam occurs.
– If the bin extender is longer than the size of the paper you are printing on, then the edges become
uneven and the paper is not stacked properly. For example, if you are printing on a letter-size paper
and the bin extender is set to legal-size, then the paper does not stack properly.
• If paper needs to be returned to the mailbox bin, then insert the paper under the bin arm, and then push
the paper all the way back.
Note: If the paper is not under the bin arm, then a jam occurs due to an overfilled bin.
Use recommended paper
• Use only recommended paper or specialty media.
• Do not load wrinkled, creased, damp, bent, or curled paper.
Clearing jams 94
• Flex, fan, and straighten paper or specialty media before loading it.
• Do not use paper that has been cut or trimmed by hand.
• Do not mix paper sizes, weights, or types in the same tray.
• Make sure the paper size and type are set correctly on the computer or printer control panel.
• Store paper per manufacturer recommendations.
Identifying jam locations
Notes:
• When Jam Assist is set to On, the printer flushes blank pages or pages with partial prints after a jammed
page has been cleared. Check your printed output for blank pages.
• When Jam Recovery is set to On or Auto, the printer reprints jammed pages.
Clearing jams 95
Jam locations
1 Finisher or output option bin
2 Standard bin
3 Door A
4 Multipurpose feeder
5 Trays
6 Finisher or output option rear door
• Door H
• Door K
• Door L
• Door N
• Door P
7 Door C
8 Stapler door
• Door F
• Door G
Clearing jams 96
Paper jam in trays
1 Remove the tray.
2 Remove the jammed paper.
Note: Make sure that all paper fragments are removed.
3 Insert the tray.
Paper jam in door A
1 Open door A.
Warning—Potential Damage: To prevent damage from electrostatic discharge, touch any exposed metal
frame of the printer before accessing or touching interior areas of the printer.
Clearing jams 97
2 Remove the toner cartridge.
3 Remove the imaging unit.
Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes.
Extended exposure to light may cause print quality problems.
Warning—Potential Damage: Do not touch the photoconductor drum. Doing so may affect the quality of
future print jobs.
Clearing jams 98
4 Pull out the duplex unit.
5 Remove the jammed paper.
Note: Make sure that all paper fragments are removed.
6 Insert the duplex unit.
7 Insert the imaging unit.
Clearing jams 99
8 Insert the toner cartridge.
9 Close the door.
Paper jam in door C
1 Open door C.
CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a
hot component, allow the surface to cool before touching it.
Warning—Potential Damage: To prevent damage from electrostatic discharge, touch any exposed metal
frame of the printer before accessing or touching interior areas of the printer.
2 Remove the jammed paper from any of the following areas:
Note: Make sure that all paper fragments are removed.
Clearing jams 100
• Fuser area
• Below the fuser area
• Duplex area
3 Close the door.
Paper jam in the standard bin
Remove the jammed paper.
Note: Make sure that all paper fragments are removed.
Clearing jams 101
Paper jam in the multipurpose feeder
1 Remove paper from the multipurpose feeder.
2 Remove the jammed paper.
Note: Make sure that all paper fragments are removed.
3 Flex, fan, and align the paper edges before loading.
4 Reload paper.
Clearing jams 102
Paper jam in the output expander
1 Open door K.
2 Remove the jammed paper.
Note: Make sure that all paper fragments are removed.
3 Close the door.
Paper jam in the high‑capacity output expander
1 Open door L.
2 Remove the jammed paper.
Note: Make sure that all paper fragments are removed.
Clearing jams 103
3 Close the door.
Paper jam in the 4‑bin mailbox
Paper jam in door N
1 Open door N.
2 Remove the jammed paper.
Note: Make sure that all paper fragments are removed.
Clearing jams 104
3 Close the door.
Paper jam in the mailbox bin
Remove the jammed paper.
Note: Make sure that all paper fragments are removed.
Paper jam in the staple finisher
Paper jam in door H
1 Open door H.
2 Remove the jammed paper.
Note: Make sure that all paper fragments are removed.
Clearing jams 105
3 Close the door.
Paper jam in the staple finisher bin
Remove the jammed paper.
Note: Make sure that all paper fragments are removed.
Paper jam in the staple, hole punch finisher
Paper jam in door P
1 Open door P.
2 Remove the jammed paper.
Note: Make sure that all paper fragments are removed.
Clearing jams 106
3 Close the door.
Paper jam in the staple, hole punch finisher bin
Remove the jammed paper.
Note: Make sure that all paper fragments are removed.
Staple jam in the staple finisher
1 Open door F.
Clearing jams 107
2 Remove the staple cartridge holder.
3 Remove the loose staples.
Clearing jams 108
4 Press the staples against the metal bracket.
Note: If the staples are at the rear of the cartridge, then shake the cartridge downward to bring the
staples near the metal bracket.
5 Insert the staple cartridge holder until it clicks into place.
6 Close the door.
Clearing jams 109
Staple jam in the staple, hole punch finisher
1 Depending on the staple jam location, open either door F or door G.
2 Remove the staple cartridge holder.
Clearing jams 110
3 Remove the loose staples.
4 Press the staples against the metal bracket.
Note: If the staples are at the rear of the cartridge, then shake the cartridge downward to bring the
staples near the metal bracket.
Clearing jams 111
5 Insert the staple cartridge holder until it clicks into place.
6 Close the door.
Clearing jams 112
Troubleshooting
Configuring the SMTP server
Note: In some printer models, this setting can be configured only from the Embedded Web Server.
From the control panel
1 From the control panel, navigate to:
Settings > Device > Notifications > E‑mail Alerts Setup > E‑mail Setup
2 Configure the settings.
From the Embedded Web Server
1 Open a web browser, and then type the printer IP address in the address field.
Notes:
• View the printer IP address on the printer home screen. The IP address appears as four sets of
numbers separated by periods, such as 123.123.123.123.
• If you are using a proxy server, then temporarily disable it to load the web page correctly.
2 Click Settings > Device > Notifications
> E‑mail Alerts Setup.
3 From the E‑mail Setup section, configure the settings.
4 Click Save.
Network connection problems
Cannot open Embedded Web Server
Action Yes No
Step 1
Check if the printer is on.
Is the printer on?
Go to step 2. Turn on the printer.
Step 2
Make sure that the printer IP address is correct.
Notes:
• View the IP address on the home screen.
• An IP address appears as four sets of numbers separated by
periods, such as 123.123.123.123.
Is the printer IP address correct?
Go to step 3. Type the correct
printer IP address in
the address field.
Troubleshooting 113
Action Yes No
Step 3
Check if you are using a supported browser:
• Internet Explorer version 11 or later
• Microsoft Edge
• Safari version 6 or later
• Google Chrome
TM
version 32 or later
• Mozilla Firefox version 24 or later
Is your browser supported?
Go to step 4. Install a supported
browser.
Step 4
Check if the network connection is working.
Is the network connection working?
Go to step 5. Contact your
administrator.
Step 5
Make sure that the cable connections to the printer and print server
are secure. For more information, see the documentation that
came with the printer.
Are the cable connections secure?
Go to step 6. Secure the cable
connections.
Step 6
Check if the web proxy servers are disabled.
Are the web proxy servers disabled?
Go to step 7. Contact your
administrator.
Step 7
Access the Embedded Web Server.
Did the Embedded Web Server open?
The problem is
solved.
Contact your dealer.
Unable to read flash drive
Action Yes No
Step 1
Check if the printer is not busy processing another job.
Is the printer ready?
Go to step 2. Wait for the printer to
finish processing the
other job.
Step 2
Check if the flash drive is inserted into the front USB port.
Note: The flash drive does not work when it is inserted into the
rear USB port.
Is the flash drive inserted into the correct port?
Go to step 3. Insert the flash drive
into the correct port.
Troubleshooting 114
Action Yes No
Step 3
Check if the flash drive is supported. For more information, see
“Supported flash drives and file types” on page 39.
Is the flash drive supported?
Go to step 4. Insert a supported
flash drive.
Step 4
a Check if the USB port is enabled. For more information, see
“Enabling the USB port” on page 115.
b Remove, and then insert the flash drive.
Does the printer recognize the flash drive?
The problem is
solved.
Contact your dealer.
Enabling the USB port
From the control panel, navigate to:
Settings > Network/Ports > USB > Enable USB Port
For non-touch-screen printer models, press to navigate through the settings.
Checking the printer connectivity
1 Print the Network Setup Page.
From the control panel, navigate to:
Settings > Reports > Network > Network Setup Page
For non-touch-screen printer models, press to navigate through the settings.
2 Check the first section of the page and confirm that the status is connected.
If the status is not connected, then the LAN drop may be inactive or the network cable may be unplugged
or malfunctioning. Contact your administrator for assistance.
Hardware options problems
Defective flash detected
Contact your
dealer.
Not enough free space in flash memory for resources
Contact your dealer.
Troubleshooting 115
Unformatted flash detected
Try one or more of the following:
• From the control panel, select Continue to stop the defragmentation and continue printing.
• Format the flash memory.
Note: If the error message remains, then the flash memory may be defective and needs to be
replaced. To replace the flash memory, contact your dealer.
Issues with supplies
Replace cartridge, printer region mismatch
Install the correct toner cartridge.
Non‑Printer Manufacturer supply
The printer has detected an unrecognized supply or part installed in the printer.
Your printer is designed to function best with genuine supplies and parts made by the printer manufacturer.
Use of third-party supplies or parts may affect the performance, reliability, or life of the printer and its imaging
components.
All life indicators are designed to function with supplies and parts from the printer manufacturer and may
deliver unpredictable results if third-party supplies or parts are used. Imaging component usage beyond
the intended life may damage your printer or associated components.
Warning—Potential Damage: Use of third-party supplies or parts can affect warranty coverage.
Damage caused by the use of third-party supplies or parts may not be covered by the warranty.
To accept any and all of these risks and to proceed with the use of non-genuine supplies or parts in your
printer, depending on your printer model, from the control panel, press and hold X
and #, or X and
,
simultaneously for 15 seconds.
If you do not want to accept these risks, then remove the third-party supply or part from your printer and
install a genuine supply or part from the printer manufacturer.
Troubleshooting 116
Paper feed problems
Envelope seals when printing
Action Yes No
Step 1
a Use an envelope that has been stored in a dry environment.
Note: Printing on envelopes with high moisture content can
seal the flaps.
b Send the print job.
Does the envelope seal when printing?
Go to step 2. The problem is
solved.
Step 2
a Make sure that paper type is set to Envelope.
From the control panel, navigate to:
Settings > Paper > Tray Configuration > Paper Size/Type
For non‑touch‑screen printer models, press to navigate
through the settings.
b Send the print job.
Does the envelope seal when printing?
Contact your
dealer. The problem is
solved.
Collated printing does not work
Action Yes No
Step 1
a From the control panel, navigate to:
Settings > Print > Layout >
Collate > On [1,2,1,2,1,2]
For non‑touch‑screen printer models, press to navigate
through the settings.
b Print the document.
Is the document collated correctly?
The problem is
solved.
Go to step 2.
Step 2
a From the document that you are trying to print, open the Print
dialog, and then select Collate.
b Print the document.
Is the document collated correctly?
The problem is
solved.
Go to step 3.
Step 3
a Reduce the number of pages to print.
b Print the document.
Are the pages collated correctly?
The problem is
solved.
Contact your
dealer.
Troubleshooting 117
Tray linking does not work
Action Yes No
Step 1
a Check if the trays contain the same paper size and paper type.
b Check if the paper guides are positioned correctly.
c Print the document.
Do the trays link correctly?
The problem is
solved.
Go to step 2.
Step 2
a From the control panel, navigate to:
Settings > Paper > Tray Configuration > Paper Size/Type
For non‑touch‑screen printer models, press to navigate
through the settings.
b Set the paper size and paper type to match the paper loaded
in the linked trays.
c Print the document.
Do the trays link correctly?
The problem is
solved.
Go to step 3.
Step 3
a Make sure that Tray Linking is set to Automatic. For more
information, see “Linking trays” on page 28.
b Print the document.
Do the trays link correctly?
The problem is
solved.
Contact your dealer.
Paper frequently jams
Action Yes No
Step 1
a Remove the tray.
b Check if paper is loaded correctly.
Notes:
• Make sure that the paper guides are positioned correctly.
• Make sure that the stack height is below the maximum
paper fill indicator.
• Make sure to print on recommended paper size and type.
c Insert the tray.
d Print the document.
Do paper jams occur frequently?
Go to step 2. The problem is
solved.
Troubleshooting 118
Action Yes No
Step 2
a From the control panel, navigate to:
Settings > Paper > Tray Configuration > Paper Size/Type
For non‑touch‑screen printer models, press to navigate
through the settings.
b Set the correct paper size and type.
c Print the document.
Do paper jams occur frequently?
Go to step 3. The problem is
solved.
Step 3
a Load paper from a fresh package.
Note: Paper absorbs moisture due to high humidity. Store
paper in its original wrapper until you are ready to use it.
b Print the document.
Do paper jams occur frequently?
Contact your dealer. The problem is
solved.
Jammed pages are not reprinted
Action Yes No
a From the control panel, navigate to:
Settings > Device > Notifications > Jam Content Recovery
For non-touch-screen printer models, press to navigate
through the settings.
b In the Jam Recovery menu, select On or Auto, and then apply
the changes.
c Print the document.
Are the jammed pages reprinted?
The problem is
solved.
Contact your
dealer.
Troubleshooting 119
Printing problems
Print quality is poor
Blank or white pages
Contact your dealer.
Dark print
Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to
Settings > Troubleshooting > Print Quality Test Pages. For non‑touch‑screen printer models, press to
navigate through the settings.
Action Yes No
Step 1
a Check if the printer is using a genuine and supported toner
cartridge.
Note: If the cartridge is not supported, then install a
supported one.
b Print the document.
Is the print dark?
Go to step 2. The problem is
solved.
Troubleshooting 120
Action Yes No
Step 2
a Turn off the printer, wait for about 10 seconds, and then turn on
the printer.
b Reduce toner darkness. From the control panel, navigate to:
Settings > Print > Quality > Toner Darkness
c Print the document.
Is the print dark?
Go to step 3. The problem is
solved.
Step 3
a Depending on your operating system, specify the paper type
from the Printing Preferences or Print dialog.
Notes:
• Make sure that the setting matches the paper loaded.
• You can also change the setting on the printer control
panel. Navigate to Settings > Paper > Tray Configuration
> Paper Size/Type.
b Print the document.
Is the print dark?
Go to step 4. The problem is
solved.
Step 4
Check if the paper has texture or rough finishes.
Are you printing on textured or rough paper?
Go to step 5. Go to step 6.
Step 5
a Replace textured paper with plain paper.
b Print the document.
Is the print dark?
Go to step 6. The problem is
solved.
Step 6
a Load paper from a fresh package.
Note: Paper absorbs moisture due to high humidity. Store
paper in its original wrapper until you are ready to use it.
b Print the document.
Is the print dark?
Contact your
dealer. The problem is
solved.
Troubleshooting 121
Fine lines are not printed correctly
Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to
Settings > Troubleshooting > Print Quality Test Pages. For non‑touch‑screen printer models, press to
navigate through the settings.
Action Yes No
Step 1
a Check if the printer is using a genuine and supported toner
cartridge.
Note: If the cartridge is not supported, then install a
supported one.
b Print the document.
Are fine lines not printed correctly?
Go to step 2. The problem is
solved.
Step 2
a Adjust the print quality settings.
1 From the control panel, navigate to:
Settings > Print > Quality > Pixel Boost > Fonts
2 Adjust Toner Darkness to 7. From the control panel,
navigate to:
Settings > Print > Quality > Toner Darkness
b Print the document.
Are fine lines not printed correctly?
Contact your dealer. The problem is
solved.
Folded or wrinkled paper
Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to
Settings > Troubleshooting > Print Quality Test Pages. For non‑touch‑screen printer models, press to
navigate through the settings.
Troubleshooting 122
Action Yes No
Step 1
a Check if the printer is using a genuine and supported toner
cartridge.
Note: If the cartridge is not supported, then install a
supported one.
b Print the document.
Is the paper folded or wrinkled?
Go to step 2. The problem is
solved.
Step 2
a Load paper from a fresh package.
Note: Paper absorbs moisture due to high humidity. Store
paper in its original wrapper until you are ready to use it.
b Print the document.
Is the paper folded or wrinkled?
Go to step 3. The problem is
solved.
Step 3
a Depending on your operating system, specify the paper type
from the Printing Preferences or Print dialog.
Notes:
• Make sure that the setting matches the paper loaded.
• You can also change the setting on the printer control
panel. Navigate to Settings > Paper > Tray Configuration
> Paper Size/Type.
b Print the document.
Is the paper folded or wrinkled?
Contact your
dealer. The problem is
solved.
Gray background
Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to
Settings > Troubleshooting > Print Quality Test Pages. For non‑touch‑screen printer models, press to
navigate through the settings.
Troubleshooting 123
Action Yes No
Step 1
a Turn off the printer, wait for 10 seconds, and then turn on the
printer.
b Decrease toner darkness.
From the control panel, navigate to:
Settings > Print > Quality > Toner Darkness
c Print the document.
Does gray background appear on prints?
Go to step 2. The problem is
solved.
Step 2
a Check if the printer is using a genuine and supported toner
cartridge.
Note: If the toner cartridge is not supported, then install a
supported one.
b Print the document.
Does gray background appear on prints?
Go to step 3. The problem is
solved.
Step 3
a Depending on your operating system, specify the paper type
from the Printing Preferences or Print dialog.
Notes:
• Make sure that the setting matches the paper loaded.
• You can also change the setting on the printer control
panel. Navigate to Settings > Paper > Tray Configuration
> Paper Size/Type.
b Print the document.
Does gray background appear on prints?
Contact your
dealer. The problem is
solved.
Incorrect margins
Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to
Settings > Troubleshooting > Print Quality Test Pages. For non-touch-screen printer models, press to
navigate through the settings.
Troubleshooting 124
Action Yes No
Step 1
a Adjust the paper guides to the correct position for the paper
loaded.
b Print the document.
Are the margins correct?
The problem is
solved.
Go to step 2.
Step 2
a Depending on your operating system, specify the paper size
from the Printing Preferences or Print dialog.
Notes:
• Make sure that the setting matches the paper loaded.
• You can also change the setting from the printer control
panel. Navigate to Settings > Paper
> Tray Configuration
>
Paper Size/Type.
b Print the document.
Are the margins correct?
The problem is
solved.
Contact your
dealer.
Light print
Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to
Settings > Troubleshooting > Print Quality Test Pages. For non‑touch‑screen printer models, press to
navigate through the settings.
Action Yes No
Step 1
a Check if the printer is using a genuine and supported toner
cartridge.
Note: If the cartridge is not supported, then install a
supported one.
b Print the document.
Is the print light?
Go to step 2. The problem is
solved.
Troubleshooting 125
Action Yes No
Step 2
a Turn off the printer, wait for about 10 seconds, and then turn on
the printer.
b Increase toner darkness. From the control panel, navigate to:
Settings > Print > Quality > Toner Darkness
c Print the document.
Is the print light?
Go to step 3. The problem is
solved.
Step 3
a Depending on your operating system, specify the paper type
from the Printing Preferences or Print dialog.
Notes:
• Make sure that the setting matches the paper loaded.
• You can also change the setting on the printer control
panel. Navigate to Settings > Paper > Tray Configuration
> Paper Size/Type
b Print the document.
Is the print light?
Go to step 4. The problem is
solved.
Step 4
Check if the print resolution is set to 600 dpi.
a From the control panel, navigate to:
Settings > Print > Quality > Print Resolution
b Print the document.
Is the print light?
Go to step 5. The problem is
solved.
Step 5
Check the status of the toner cartridge, and replace if necessary.
a From the control panel, navigate to:
Status/Supplies > Supplies
b Print the document.
Is the print light?
Contact your dealer. The problem is
solved.
Mottled print and dots
Troubleshooting 126
Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to
Settings > Troubleshooting > Print Quality Test Pages. For non‑touch‑screen printer models, press to
navigate through the settings.
Action Yes No
Step 1
a Check if the printer is using a genuine and supported toner
cartridge.
Note: If the cartridge is not supported, then install a
supported one.
b Print the document.
Is the print mottled?
Go to step 2. The problem is
solved.
Step 2
Check the printer for leaked toner contamination.
Is the printer free of leaked toner?
Go to step 3. Contact your dealer.
Step 3
Check the status of the imaging unit. From the control panel,
navigate to:
Status/Supplies > Supplies
Is the imaging unit near end of life?
Contact your dealer. Contact your dealer.
Paper curl
Action Yes No
Step 1
a Adjust the guides in the tray to the correct position for the paper
loaded.
b Print the document.
Is the paper curled?
Go to step 2. The problem is
solved.
Troubleshooting 127
Action Yes No
Step 2
a Depending on your operating system, specify the paper type
from the Printing Preferences or Print dialog.
Notes:
• Make sure that the setting matches the paper loaded.
• You can also change the setting on the printer control
panel. Navigate to Settings > Paper > Tray Configuration
> Paper Size/Type. For non‑touch‑screen printer models,
press to navigate through the settings.
b Print the document.
Is the paper curled?
Go to step 3. The problem is
solved.
Step 3
Print on the other side of the paper.
a Remove paper, flip it over, and then reload paper.
b Print the document.
Is the paper curled?
Go to step 4. The problem is
solved.
Step 4
a Load paper from a fresh package.
Note: Paper absorbs moisture due to high humidity. Store
paper in its original wrapper until you are ready to use it.
b Print the document.
Is the paper curled?
Contact your
dealer. The problem is
solved.
Print crooked or skewed
Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to
Settings > Troubleshooting > Print Quality Test Pages. For non‑touch‑screen printer models, press to
navigate through the settings.
Troubleshooting 128
Action Yes No
Step 1
a Adjust the guides in the tray to the correct position for the paper
loaded.
b Print the document.
Is the print crooked or skewed?
Go to step 2. The problem is
solved.
Step 2
a Check if the paper loaded is supported.
Note: If paper is not supported, then load a supported paper.
b Print the document.
Is the print crooked or skewed?
Contact your
dealer. The problem is
solved.
Solid black pages
Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to
Settings > Troubleshooting > Print Quality Test Pages. For non‑touch‑screen printer models, press to
navigate through the settings.
Action Yes No
a Check if the printer is using a genuine and supported toner
cartridge.
Note: If the toner cartridge is not supported, then install a
supported one.
b Print the document.
Is the printer printing solid black pages?
Contact your
dealer. The problem is
solved.
Troubleshooting 129
Text or images cut off
Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to
Settings > Troubleshooting > Print Quality Test Pages. For non‑touch‑screen printer models, press to
navigate through the settings.
Action Yes No
a Check if the printer is using a genuine and supported toner
cartridge.
Note: If the toner cartridge is not supported, then install a
supported one.
b Print the document.
Are text or images cut off?
Contact your dealer. The problem is
solved.
Toner easily rubs off
Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to
Settings > Troubleshooting > Print Quality Test Pages. For non‑touch‑screen printer models, press to
navigate through the settings.
Action Yes No
Step 1
a Check if the printer is using a genuine and supported toner
cartridge.
Note: If the cartridge is not supported, then install a
supported one.
b Print the document.
Does toner easily rub off?
Go to step 2. The problem is
solved.
Troubleshooting 130
Action Yes No
Step 2
a Depending on your operating system, specify the paper type
from the Printing Preferences or Print dialog.
Notes:
• Make sure that the setting matches the paper loaded.
• You can also change the setting on the printer control
panel. Navigate to Settings > Paper > Tray Configuration
> Paper Size/Type.
b Print the document.
Does toner easily rub off?
Contact your dealer. The problem is
solved.
Horizontal light bands
Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to
Settings > Troubleshooting > Print Quality Test Pages. For non‑touch‑screen printer models, press to
navigate through the settings.
Action Yes No
Step 1
a Check if the printer is using a genuine and supported toner
cartridge.
Note: If the cartridge is not supported, then install a
supported one.
b Print the document.
Do horizontal light bands appear on prints?
Go to step 2. The problem is
solved.
Step 2
a Turn off the printer, wait for about 10 seconds, and then turn on
the printer.
b Print the document.
Do horizontal light bands appear on prints?
Contact your
dealer. The problem is
solved.
Troubleshooting 131
Vertical light bands
Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to
Settings > Troubleshooting > Print Quality Test Pages. For non‑touch‑screen printer models, press to
navigate through the settings.
Action Yes No
a Check if the printer is using a genuine and supported toner
cartridge.
Note: If the cartridge is not supported, then install a
supported one.
b Print the document.
Do vertical light bands appear on prints?
Contact your dealer. The problem is
solved.
Vertical white lines
Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to
Settings > Troubleshooting > Print Quality Test Pages. For non‑touch‑screen printer models, press to
navigate through the settings.
Action Yes No
Step 1
a Check if the printer is using a genuine and supported toner
cartridge.
Note: If the cartridge is not supported, then install a
supported one.
b Print the document.
Do vertical white lines appear on prints?
Go to step 2. The problem is
solved.
Troubleshooting 132
Action Yes No
Step 2
Fix slow printing problems. For more information, see “Slow
printing” on page 135.
Do vertical white lines appear on prints?
Contact your dealer. The problem is
solved.
Vertical dark bands
Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to
Settings > Troubleshooting > Print Quality Test Pages. For non‑touch‑screen printer models, press to
navigate through the settings.
Action Yes No
a Check if the printer is using a genuine and supported toner
cartridge.
Note: If the toner cartridge is not supported, then install a
supported one.
b Print the document.
Do vertical dark bands appear on prints?
Contact your dealer. The problem is
solved.
Vertical dark lines or streaks
Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to
Settings > Troubleshooting > Print Quality Test Pages. For non‑touch‑screen printer models, press to
navigate through the settings.
Troubleshooting 133
Action Yes No
a Check if the printer is using a genuine and supported toner
cartridge.
Note: If the toner cartridge is not supported, then install a
supported one.
b Print the document.
Do vertical dark lines or streaks appear on prints?
Contact your dealer. The problem is
solved.
Vertical dark streaks with print missing
Contact your dealer.
Repeating defects
Contact your dealer.
Confidential and other held documents do not print
Action Yes No
Step 1
a From the control panel, check if the documents appear in the
Held Jobs list.
Note: If the documents are not listed, then print the
documents using the Print and Hold options.
b Print the documents.
Are the documents printed?
The problem is
solved.
Go to step 2.
Troubleshooting 134
Action Yes No
Step 2
The print job may contain a formatting error or invalid data.
• Delete the print job, and then send it again.
• For PDF files, generate a new file, and then print the
documents.
Are the documents printed?
The problem is
solved.
Go to step 3.
Step 3
If you are printing from the Internet, then the printer may be reading
the multiple job titles as duplicates.
a Open the Printing Preferences dialog.
b From the Print and Hold tab, click Use Print and Hold, and then
click Keep duplicate documents.
c From the Confidential Print section, enter a PIN.
d Print the documents.
Are the documents printed?
The problem is
solved.
Go to step 4.
Step 4
a Delete some held jobs to free up printer memory.
b Print the documents.
Are the documents printed?
The problem is
solved.
Contact your
dealer.
Slow printing
Action Yes No
Step 1
Make sure that the printer cable is securely connected to the
printer and to the computer, print server, option, or other network
device.
Is the printer printing slow?
Go to step 2. The problem is
solved.
Step 2
a Make sure that the printer is not in Quiet Mode.
From the control panel, navigate to:
Settings > Device > Maintenance > Configuration Menu >
Device Operations > Quiet Mode
For non‑touch‑screen printer models, press to navigate
through the settings.
b Print the document.
Is the printer printing slow?
Go to step 3. The problem is
solved.
Troubleshooting 135
Action Yes No
Step 3
a Depending on your operating system, specify the print
resolution from the Printing Preferences or Print dialog.
b Set the resolution to 600 dpi.
c Print the document.
Is the printer printing slow?
Go to step 4. The problem is
solved.
Step 4
a From the control panel, navigate to:
Settings > Print > Quality > Print Resolution
For non‑touch‑screen printer models, press to navigate
through the settings.
b Set the resolution to 600 dpi.
c Print the document.
Is the printer printing slow?
Go to step 5. The problem is
solved.
Step 5
a Depending on your operating system, specify the paper type
from the Printing Preferences or Print dialog.
Notes:
• Make sure that the setting matches the paper loaded.
• You can also change the setting on the printer control
panel. Navigate to Settings
> Paper > Tray Configuration
>
Paper Size/Type. For non‑touch‑screen printer models,
press to navigate through the settings.
• Heavier paper prints more slowly.
• Paper narrower than letter, A4, and legal may print more
slowly.
b Print the document.
Is the printer printing slow?
Go to step 6. The problem is
solved.
Troubleshooting 136
Action Yes No
Step 6
a Make sure that the printer settings for Media Texture and Media
Weight match the paper being loaded.
From the control panel, navigate to:
Settings > Paper > Media Configuration > Media Types
For non‑touch‑screen printer models, press to navigate
through the settings.
Note: Rough paper texture and heavy paper weight may print
more slowly.
b Print the document.
Is the printer printing slow?
Go to step 7. The problem is
solved.
Step 7
Remove held jobs.
Is the printer printing slow?
Go to step 8. The problem is
solved.
Step 8
a Make sure that the printer is not overheating.
Notes:
• Allow the printer to cool down after a long print job.
• Observe the recommended ambient temperature for the
printer. For more information, see “Selecting a location
for the printer” on page 8.
b Print the document.
Is the printer printing slow?
Contact your
dealer. The problem is
solved.
Print jobs do not print
Action Yes No
Step 1
a From the document you are trying to print, open the Print
dialog, and then check if you have selected the correct printer.
b Print the document.
Is the document printed?
The problem is
solved.
Go to step 2.
Step 2
a Check if the printer is on.
b Resolve any error messages that appear on the display.
c Print the document.
Is the document printed?
The problem is
solved.
Go to step 3.
Troubleshooting 137
Action Yes No
Step 3
a Check if the ports are working and if the cables are securely
connected to the computer and the printer.
For more information, see the setup documentation that came
with the printer.
b Print the document.
Is the document printed?
The problem is
solved.
Go to step 4.
Step 4
a Turn off the printer, wait for about 10 seconds, and then turn on
the printer.
b Print the document.
Is the document printed?
The problem is
solved.
Go to step 5.
Step 5
a Remove, and then reinstall the print driver.
b Print the document.
Is the document printed?
The problem is
solved.
Contact your
dealer.
The printer is not responding
Action Yes No
Step 1
Check if the power cord is connected to the electrical outlet.
CAUTION—POTENTIAL INJURY: To avoid the risk of fire or
electrical shock, connect the power cord to an appropriately
rated and properly grounded electrical outlet that is near the
product and easily accessible.
Is the printer responding?
The problem is
solved.
Go to step 2.
Step 2
Check if the electrical outlet is turned off by a switch or breaker.
Is the electrical outlet turned off by a switch or breaker?
Turn on the switch or
reset the breaker.
Go to step 3.
Step 3
Check if the printer is on.
Is the printer on?
Go to step 4. Turn on the printer.
Step 4
Check if the printer is in Sleep or Hibernate mode.
Is the printer in Sleep or Hibernate mode?
Press the power
button to wake the
printer.
Go to step 5.
Troubleshooting 138
Action Yes No
Step 5
Check if the cables connecting the printer and the computer are
inserted to the correct ports.
Are the cables inserted to the correct ports?
Go to step 6. Insert the cables to
the correct ports.
Step 6
Install the correct print driver.
Is the printer responding?
The problem is
solved.
Go to step 7.
Step 7
Turn off the printer, wait for about 10 seconds, and then turn on the
printer.
Is the printer responding?
The problem is
solved.
Contact your dealer.
Adjusting toner darkness
1 From the control panel, navigate to:
Settings > Print > Quality > Toner Darkness
For non-touch-screen printer models, press to navigate through the settings.
2 Adjust the setting.
3 Apply the changes.
Job prints from the wrong tray or on the wrong paper
Action Yes No
Step 1
a Check if you are printing on the correct paper.
b Print the document.
Is the document printed on the correct paper?
Go to step 2. Load the correct
paper size and paper
type.
Troubleshooting 139
Action Yes No
Step 2
a Depending on your operating system, specify the paper size
and paper type from the Printing Preferences or Print dialog.
Note: You can also change the settings on the printer control
panel. Navigate to:
Settings > Paper > Tray Configuration
>
Paper Size/Type
For non‑touch‑screen printer models, press to navigate
through the settings.
b Make sure that the settings match the paper loaded.
c Print the document.
Is the document printed on the correct paper?
The problem is
solved.
Go to step 3.
Step 3
a Check if the trays are linked.
For more information, see “Linking trays” on page 28.
b Print the document.
Is the document printed from the correct tray?
The problem is
solved.
Contact your dealer.
Contacting your dealer
Before contacting your dealer, make sure to have the following information:
• Printer problem
• Error message
• Printer model type and serial number
Visit the place where you purchased your printer.
Troubleshooting 140
Notices
Product information
Product name:
LASER PRINTER
MX-B557P/MX-B707P
Machine type:
4064
Model(s):
295, 695
Edition notice
May 2020
The following paragraph does not apply to any country where such provisions are inconsistent with local
law: THIS PUBLICATION IS PROVIDED “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR
IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS
FOR A PARTICULAR PURPOSE. Some states do not allow disclaimer of express or implied warranties in certain
transactions; therefore, this statement may not apply to you.
This publication could include technical inaccuracies or typographical errors. Changes are periodically made
to the information herein; these changes will be incorporated in later editions. Improvements or changes in the
products or the programs described may be made at any time.
GOVERNMENT END USERS
The Software Program and any related documentation are "Commercial Items," as that term is defined in 48
C.
F.R. 2.101, "Computer Software" and "Commercial Computer Software Documentation," as such terms are
used in 48 C.F.R. 12.212 or 48 C.F.R. 227.7202, as applicable. Consistent with 48 C.F.R. 12.212 or 48 C.F.R.
227.7202-1 through 227.7207-4, as applicable, the Commercial Computer Software and Commercial Software
Documentation are licensed to the U.S. Government end users (a) only as Commercial Items and (b) with only
those rights as are granted to all other end users pursuant to the terms and conditions herein.
Supplies
Standard supplies for this product that can be replaced by the user include toner cartridges.
Be sure to use only SHARP-specified products for the toner cartridges.
Notices 141
GENUINE SUPPLIES
For best copying results, be sure to use only Sharp Genuine Supplies which are designed,
engineered, and tested to maximize the life and performance of Sharp products. Look for the
Genuine Supplies label on the toner package.
Hot surface notice
此符號表示該表面或元件會發熱。
請當心：為避免被發熱表面或元件燙傷的危險，請先讓該表面或元件冷卻之後再觸摸。
Hinweis zum GS-Zeichen
Modell 295, 695
Gerätetyp 4064
Noise emission levels
The following measurements were made in accordance with ISO 7779 and reported in conformance with ISO
9296.
Note: Some modes may not apply to your product.
1-meter average sound pressure, dBA
Printing One-sided: 57 (4064-295); 58
(4064-695)
Two-sided: 56 (4064-295); 58
(4064-695)
Ready 14
Waste from Electrical and Electronic Equipment (WEEE) directive
Notices 142
The WEEE logo signifies specific recycling programs and procedures for electronic products in countries of the
European Union. We encourage the recycling of our products. If you have further questions about recycling
options, contact your local sales office.
India E-Waste notice
This product complies with the India E-Waste (Management and Handling) Rules, 2011, which prohibit use of
lead, mercury, hexavalent chromium, polybrominated biphenyls, or polybrominated diphenyl ethers in
concentrations exceeding 0.1％ by weight and 0.01% by weight for cadmium, except for the exemption set in
Schedule II of the Rules.
Product disposal
Do not dispose of the printer or supplies in the same manner as normal household waste. Consult your local
authorities for disposal and recycling options.
Taiwan waste dry cell batteries recycle logo notice
According to Article 15 of the Waste Disposal Act in the announcement of Taiwan EPA, the producing or the
importing manufacturer is responsible for recycling, clearance, and disposal of dry cell batteries, batteries
packaged with products and sold, given, and promoted with products to consumers may be labeled with the
recycling mark with the remark "please recycle waste batteries" on the product package, the label, or the
product manual. Enclosed please find the waste dry cell batteries recycle logo with the remark. Please give the
waste dry cell batteries to a company who has the waste dry cell batteries recycle logo and provides the recycle
service in order to have the appropriate process for the waste dry cell batteries.
Notices 143
BSMI battery notice
Taiwan RoHS information 限用物質含有情況標示
適用於印表機、雷射印表機、多功能複合機或多功能印表機。
Applies to Printer, Laser Printer, Multifunction Machine, or Multifunction Printer.
型號（型式）：請參閱「注意事項」章節或「控管資訊」章節。
Type designation (Type): Please see the “Notices” section or the “Regulatory information” section.
單元
Unit
限用物質及其化學符號
Restricted substances and their chemical symbols
鉛
Lead
(Pb)
汞
Mercury
(Hg)
鎘
Cadmium
(Cd)
六價鉻
Hexavalent
chromium
(Cr
+6
)
多溴聯苯
Polybrominated
biphenyl (PBB)
多溴二苯醚
Polybrominated
diphenylether
(PBDE)
電路板
Circuit boards
電源供應器
Power supply
電源線
Power cords
連接器
Connectors
機械組件—軸,滾
軸
Mechanical
assemblies—
shafts, rollers
機械組件—馬達
Mechanical
assemblies—
motors
機械組件—其他
Mechanical
assemblies—
other
Notices 144
單元
Unit
限用物質及其化學符號
Restricted substances and their chemical symbols
鉛
Lead
(Pb)
汞
Mercury
(Hg)
鎘
Cadmium
(Cd)
六價鉻
Hexavalent
chromium
(Cr
+6
)
多溴聯苯
Polybrominated
biphenyl (PBB)
多溴二苯醚
Polybrominated
diphenylether
(PBDE)
液晶/LED 顯示
面板
LCD/LED
display
備考 1.〝 〞係指該項限用物質之百分比含量未超出百分比含量基準值。
Note 1: “ ” indicates that the percentage content of the restricted substance does not exceed the percentage
of reference value of presence condition.
備考 2.〝 〞係指該項限用物質為排除項目。
Note 2: “ ” indicates that the restricted substance corresponds to the exemption.
Static sensitivity notice
This symbol identifies static-sensitive parts. Do not touch the areas near these symbols without first touching
a metal surface in an area away from the symbol.
To prevent damage from electrostatic discharge when performing maintenance tasks such as clearing paper
jams or replacing supplies, touch any exposed metal frame of the printer before accessing or touching interior
areas of the printer even if the symbol is not present.
ENERGY STAR
Products that have earned the ENERGY STAR® are designed to protect the environment through superior
energy efficiency.
The products that meet the ENERGY STAR® guidelines carry the ENERGY STAR® logo.
The products without the logo may not meet the ENERGY STAR® guidelines.
Notices 145
Temperature information
Operating temperature and relative humidity 15.3 to 32.2°C (60 to 90°F) and 8 to 80% RH
1.1 to 35°C (34 to 95°F) and 8 to 80% RH
Maximum wet-bulb temperature
2
: 22.8°C (73°F)
Non-condensing environment
Printer / cartridge / imaging unit long-
term storage
1
Printer / cartridge / imaging unit short-term
shipping
-40 to 43.3°C (-40 to 110°F)
1
Supplies shelf life is approximately 2 years. This is based on storage in a standard office environment at 22°C (72°F)
and 45% humidity.
2
Wet-bulb temperature is determined by the air temperature and the relative humidity.
Información de la energía de México
Consumo de energía en operación:
670 Wh (4064-295); 830 Wh (4064-695)
Consumo de energía en modo de espera:
0.2 Wh
Cantidad de producto por unidad de energía consumida:
4.93 páginas / Wh (4064-295); 5.06 páginas / Wh (4064-695)
Laser notice
The printer is certified in the U.S. to conform to the requirements of DHHS 21 CFR, Chapter I, Subchapter J for
Class I (1) laser products, and elsewhere is certified as a Class I laser product conforming to the requirements
of IEC 60825-1: 2014.
Class I laser products are not considered to be hazardous. The laser system and printer are designed so there
is never any human access to laser radiation above a Class I level during normal operation, user maintenance,
or prescribed service conditions. The printer has a non-serviceable printhead assembly that contains a laser
with the following specifications:
Class: IIIb (3b) AlGaAs
Nominal output power (milliwatts): 25
Wavelength (nanometers): 755–800
Power consumption
Product power consumption
The following table documents the power consumption characteristics of the product.
Note: Some modes may not apply to your product.
Notices 146
Mode Description Power consumption (Watts)
Printing The product is generating hard‑copy output from electronic
inputs.
One-sided: 670 (4064-295); 830
(4064-695)
Two-sided: 485 (4064-295); 640
(4064-695)
Copy The product is generating hard‑copy output from hard‑copy
original documents.
N/A
Scan The product is scanning hard‑copy documents. N/A
Ready The product is waiting for a print job. High power usage: 39 (4064-295); 38.5
(4064-695)
Low power usage: 21.5 (4064-295); 21
( 4064-695)
Sleep Mode The product is in a high‑level energy‑saving mode. 1.4
Hibernate The product is in a low‑level energy‑saving mode. 0.2
Off The product is plugged into an electrical outlet, but the power
switch is turned off.
0.2
The power consumption levels listed in the previous table represent time-averaged measurements.
Instantaneous power draws may be substantially higher than the average.
Sleep Mode
This product is designed with an energy-saving mode called Sleep Mode. The Sleep Mode saves energy by
lowering power consumption during extended periods of inactivity. The Sleep Mode is automatically engaged
after this product is not used for a specified period of time, called the Sleep Mode Timeout.
Factory default Sleep Mode Timeout for this product (in minutes): 15
By using the configuration menus, the Sleep Mode Timeout can be modified between 1 minute and 120 minutes.
If the print speed is less than or equal to 30 pages per minute, then you can set the timeout only up to 60
minutes. Setting the Sleep Mode Timeout to a low value reduces energy consumption, but may increase the
response time of the product. Setting the Sleep Mode Timeout to a high value maintains a fast response, but
uses more energy.
Hibernate Mode
This product is designed with an ultra‑low power operating mode called Hibernate mode. When operating in
Hibernate Mode, all other systems and devices are powered down safely.
The Hibernate mode can be entered in any of the following methods:
• Using the Hibernate Timeout
• Using the Schedule Power modes
Factory default Hibernate Timeout for this product in all countries or regions 3 days
The amount of time the printer waits after a job is printed before it enters Hibernate mode can be modified
between one hour and one month.
Notices 147
Off mode
If this product has an off mode which still consumes a small amount of power, then to completely stop product
power consumption, disconnect the power supply cord from the electrical outlet.
Total energy usage
It is sometimes helpful to estimate the total product energy usage. Since power consumption claims are
provided in power units of Watts, the power consumption should be multiplied by the time the product spends
in each mode in order to calculate energy usage. The total product energy usage is the sum of each mode's
energy usage.
Environmental information
Please read this part carefully. It will help you to reduce your impact on the environment and help you to
reduce your costs at the same time.
Saving paper
1 The automated duplex printing function is for printing both sides of paper automatically without turning over
the paper manually. If the machine is equipped with the automated duplex printing function, set up your
print settings on your computer to automatically print double-sided. Please use the automatic duplex printing
function of this machine wherever possible.
2 By printing on recycled paper and thin 64 g/m
2
paper that meet the standard EN12281:2002 and similar
quality standards, you can reduce the impact on the environment.
Saving energy
The ENERGY STAR® program is a voluntary scheme to promote the development and purchase of energy
efficient models, which help to minimize environmental impact. Products which meet the stringent requirements
of the ENERGY STAR program for both environmental benefits and the amount of energy consumption may
carry the ENERGY STAR logo in case they have been registered with an ENERGY STAR program.
Regulatory notices for wireless products
This section contains regulatory information that applies only to wireless models.
If in doubt as to whether your model is a wireless model, go to our website.
Modular component notice
Wireless‑equipped models contain the following modular component(s):
Regulatory Type/Model: LEX-M07-001; FCC ID: IYLLEXM07001; Industry Canada IC: 2376A-M07001
Exposure to radio frequency radiation
The radiated output power of this device is far below the radio frequency exposure limits of the FCC and other
regulatory agencies. A minimum separation of 20 cm (8 inches) must be maintained between the antenna and
any persons for this device to satisfy the RF exposure requirements of the FCC and other regulatory agencies.
Notices 148
Industry Canada (Canada)
Under Industry Canada regulations, this radio transmitter may only operate using an antenna of a type and
maximum (or lesser) gain approved for the transmitter by Industry Canada. To reduce potential radio
interference to other users, the antenna type and its gain should be so chosen that the equivalent isotropically
radiated power (EIRP) is not more than that necessary for successful communication.
This device complies with Industry Canada license-exempt RSS standards. Operation is subject to the following
two conditions: (1) this device may not cause interference, and (2) this device must accept any interference,
including interference that may cause undesired operation of the device.
To prevent radio interference to the licensed service and to reduce the potential for harmful interference to co-
channel mobile satellite systems, this device is intended to be operated indoors and away from windows to
provide maximum shielding.
High-power radars are allocated as primary users (i.e., priority users) of the bands 5250–5350MHz and 5650–
5850MHz. These radars could cause interference and/or damage to LE-LAN devices.
Industrie Canada (Canada)
Selon la réglementation d'Industrie Canada, l'émetteur radio ne fonctionne qu'avec une antenne dont le type
et le gain maximal (ou inférieur) ont été approuvés par Industrie Canada. Pour réduire les interférences radio
potentielles auprès d'autres utilisateurs, le type d'antenne et son gain doivent être choisis de telle sorte que la
puissance isotrope rayonnée équivalente (PIRE) ne soit pas supérieure à ce qui est nécessaire pour assurer la
réussite de la communication.
Cet appareil est conforme aux normes RSS exemptes de licence d'Industrie Canada. Son fonctionnement est
soumis aux deux conditions suivantes : (1) cet appareil ne doit pas causer d'interférences et (2) il doit accepter
toutes les interférences, y compris les celles qui peuvent entraîner un fonctionnement indésirable.
Afin de prévenir les interférences radio des services sous licence et pour réduire le risque d'interférences
nuisibles aux systèmes de satellites mobiles utilisant les mêmes canaux, cet appareil est destiné à être utilisé
à l’intérieur et loin des fenêtres afin de fournir une protection maximale.
Les radars à haute puissance sont définis comme les utilisateurs principaux (p. ex., utilisateurs prioritaires) dans
les bandes de 5250-5350 MHz et 5650-5850 MHz. Ces radars peuvent causer des interférences ou des
dommages aux appareils RELOC-EL.
Information for China RoHS program
Part name Toxic and hazardous substances or elements
Lead
(Pb)
Mercury
(Hg)
Cadmium
(Cd)
Hexavalent
Chromium (Cr
VI)
Polybrominated
biphenyl (PBB)
Polybrominated
diphenylether
(PBDE)
Circuit boards X O O O O O
Power supply X O O O O O
Power cords X O O O O O
Connectors X O O O O O
Mechanical
assemblies—
shafts, rollers
X O O O O O
Notices 149
Mechanical
assemblies—
motors
X O O O O O
Mechanical
assemblies—
other
X O O O O O
Scanner
assembly, for
multifunction
device only
X O O O O O
LCD/LED display X O O O O O
This table is based on SJ/T 11364 regulations.
O: Indicates that the content of the toxic and hazardous substance in all the homogenous materials of the part is
below the concentration limit requirement as described in GB/T 26572.
X: Indicates that the content of the toxic and hazardous substance in at least one homogenous material of the part
exceeds the concentration limit requirement as described in GB/T 26572.
This product is compliant with the China RoHS Directive concerning the restriction of use of certain hazardous
substances.
The Environmentally Friendly Use Period (EFUP) for all enclosed products and their components are per the symbol
shown here, unless otherwise marked. Certain components may have a different EFUP and so are marked to reflect
such. The Environmentally Friendly Use Period is valid only when the product is operated under the conditions
defined in the product manual.
European Community (EC) directives conformity
This product is in conformity with the protection requirements of EC Council directive 2014/53/EU on the
approximation and harmonization of the laws of the Member States relating to radio equipment.
A declaration of conformity to the requirements of the Directives is available upon request from Lexmark
International Technology Hungária Kft., 8 Lechner Ödön fasor, Millennium Tower III, 1095 Budapest HUNGARY.
Compliance is indicated by the CE marking:
Restrictions
This radio equipment is restricted to indoor use only. Outdoor use is prohibited. This restriction applies to all
the countries listed in the table below:
Notices 150
AT BE BG CH CY CZ DE DK EE
EL ES FI FR HR HU IE IS IT
LI LT LU LV MT NL NO PL PT
RO SE SI SK TR UK
EU statement of radio transmitter operational frequency bands and maximum RF power
This radio product transmits in either the 2.4GHz (2.412–2.472 GHz in the EU) or 5GHz (5.15–5.35, 5.47–5.725
in the EU) bands. The maximum transmitter EIRP power output, including antenna gain, is ≤ 20dBm for both
bands.
Taiwan NCC RF notice statement
NCC 型式認證設備注意事項
台灣低功率射頻電機設備之使用注意事項
依據低功率電波輻射性電機管理辦法
第十二條 經型式認證合格之低功率射頻電機，非經許可，公司、商號或使用者均不得擅自變更頻率、加大功
率或變更原設計之特性及功能。
第十四條 低功率射頻電機之使用不得影響飛航安全及干擾合法通信；經發現有干擾現象時，應立即停用，並
改善至無干擾時方得繼續使用。前項合法通信，指依電信法規定作業之無線電通信。低功率射頻電機須忍受合
法通信或工業、科學及醫療用電波輻射性電機設備之干擾。
在 5.25 ~ 5.35 秭赫頻帶內操作之無線資訊傳輸設備，限於室內使用。
Federal Communications Commission (FCC) compliance information
statement
This product has been tested and found to comply with the limits for a Class A digital device, pursuant to Part
15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful
interference, and (2) this device must accept any interference received, including interference that may cause
undesired operation.
The FCC Class A limits are designed to provide reasonable protection against harmful interference when the
equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio
frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful
interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful
interference, in which case the user will be required to correct the interference at his own expense.
Notices 151
The manufacturer is not responsible for any radio or television interference caused by using other than
recommended cables or by unauthorized changes or modifications to this equipment. Unauthorized changes
or modifications could void the user's authority to operate this equipment.
Note: To assure compliance with FCC regulations on electromagnetic interference for a Class A computing
device, use a properly shielded and grounded cable such as Lexmark part number 1021231 for parallel attach
or 1021294 for USB attach. Use of a substitute cable not properly shielded and grounded may result in a
violation of FCC regulations.
Any questions regarding this compliance information statement should be directed to:
Director of Lexmark Technology & Services
Lexmark International, Inc.
740 West New Circle Road
Lexington, KY 40550
Telephone: (859) 232–2000
E-mail: [email protected]
BSMI EMC notice
Warning to user:
This is a Class A ITE. In a residential area, this product may cause radio interference, in which case the user may
be required to take adequate measures.
Industry Canada compliance statement
This Class A digital apparatus meets all requirements of the Canadian Interference-Causing Equipment
Standard ICES-003.
Avis de conformité aux normes de l’industrie du Canada
Cet appareil numérique de classe A est conforme aux exigences de la norme canadienne relative aux
équipements pouvant causer des interférences NMB-003.
CCC EMC notice
Notices 152
Japanese VCCI notice
Korean KC statement
Notice to users of Class A products in Brazil
Este produto não é apropriado para uso em ambientes domésticos, pois poderá causar interferências
eletromagnéticas que obrigam o usuário a tomar medidas necessárias para minimizar estas interferências.
European Community (EC) directives conformity
This product is in conformity with the protection requirements of EC Council directives 2014/30/EU, 2014/35/EU,
and 2011/65/EU on the approximation and harmonization of the laws of the Member States relating to
electromagnetic compatibility, safety of electrical equipment designed for use within certain voltage limits, and
on the restrictions of use of certain hazardous substances in electrical and electronic equipment.
A declaration of conformity to the requirements of the Directives is available upon request from Lexmark
International Technology Hungária Kft., 8 Lechner Ödön fasor, Millennium Tower III, 1095 Budapest HUNGARY.
This product satisfies the Class A limits of EN 55022 and EN55032 and safety requirements of EN 60950‑1 or
EN 62368-1.
Radio interference notice
Warning
Notices 153
This is a product that complies with the emission requirements of EN55022 and EN55032 Class A limits and
immunity requirements of EN55024. This product is not intended to be used in residential/domestic
environments.
This is a Class A product. In a domestic environment, this product may cause radio interference, in which case
the user may be required to take adequate measures.
Notices 154
Index
Numerics
2100‑sheet tray
loading 22
A
adding contacts 17
adding groups 17
adjusting the brightness
display 91
adjusting the default speaker
volume 86
adjusting toner darkness 139
AirPrint
using 37
Android device
printing from 37
attaching cables 11
avoiding paper jams 93
B
bookmarks
creating 16
creating folders for 16
C
cannot open Embedded Web
Server 113
checking the printer
connectivity 115
checking the status of parts and
supplies 88
cleaning
exterior of the printer 88
interior of the printer 88
cleaning the printer 88
clearing jam
in door A 97
in door H 105
in door N 104
in high‑capacity output
expander 103
in mailbox bin 104
in output expander 103
in the duplex unit 100
in the fuser 100
in the multipurpose feeder 102
in the staple finisher 107
in the staple finisher bin 105
in the staple, hole punch
finisher 106
in the staple, hole punch
finisher bin 106
in trays 97
clearing staple jam
in the staple, hole punch
finisher 110
collated printing does not
work 117
confidential print jobs 40
printing 40
configuring supply
notifications 89
configuring the SMTP server 113
configuring Universal paper 19
connecting the mobile device
to the printer wireless
network 87
connecting the printer
to a wireless network 86
connecting to a wireless network
using PIN method 86
using Push Button method 86
conserving supplies 92
contacting your dealer 140
contacts
adding 17
deleting 18
editing 17
creating bookmarks 16
creating folders
for bookmarks 16
crooked print 128
D
deactivating the Wi‑Fi
network 87
dealer
contacting 140
default speaker volume
adjusting 86
Defective flash detected 115
deleting contacts 18
deleting groups 18
display brightness
adjusting 91
documents, printing
from a computer 37
from a mobile device 37
E
editing contacts 17
editing groups 17
emission
notices 142, 148, 152, 153
enabling the USB port 115
enabling Wi‑Fi Direct 87
encrypting the printer hard
disk 84
envelopes
loading 27
environmental settings 91
erasing memory
from the printer hard disk 83
erasing non‑volatile memory 83
erasing printer hard disk
memory 83
erasing printer memory 83, 84
erasing volatile memory 83
Ethernet port 11
e‑mail server
setting up 113
F
factory default settings
restoring 84
FCC notices 148
flash drive
printing from 38
folder paper 122
font sample list
printing 41
G
Google Cloud Print
using 37
groups
adding 17
deleting 18
editing 17
Index 155
H
held jobs 40
printing 40
Hibernate mode
configuring 91
home screen
customizing 16
using 15
home screen icons
displaying 16
humidity around the printer 146
I
icons on the home screen
showing 16
identifying jam locations 95
indicator light
understanding the status 13
installing the printer software 12
J
jams
avoiding 93
jams, clearing
in the standard bin 101
L
letterhead
loading 27
loading, 2100‑sheet tray 22
linking trays 28
loading
2100‑sheet tray 22
letterhead in 2100‑sheet
tray 22
loading the multipurpose
feeder 27
loading trays 19
locating jam areas 95
locating the security slot 83
M
menu
802.1x 69
About this Printer 51
Accessibility 47
Confidential Print Setup 78
Configuration Menu 48
Default Login Methods 74
Device 81
Disk Encryption 79
Eco‑Mode 44
Erase Temporary Data Files 79
Ethernet 64
Flash Drive Print 61
Google Cloud Print 72
Help 81
HTML 58
HTTP/FTP Settings 70
Image 58
IPSec 68
Job Accounting 54
Layout 51
Local Accounts 74
Login Restrictions 78
LPD Configuration 69
Manage Permissions 73
Media Types 60
Menu Settings Page 80
Miscellaneous 80
Network 81
Network Overview 62
Notifications 45
Out of Service Erase 50
PCL 56
PDF 56
PostScript 56
Power Management 46
Preferences 43
Print 81
Quality 53
Remote Operator Panel 44
Restore Factory Defaults 47
Restrict external network
access 72
Schedule USB Devices 75
Security Audit Log 75
Setup 53
SNMP 67
Solutions LDAP Settings 80
TCP/IP 65
ThinPrint 71
Tray Configuration 59
Troubleshooting 82
Universal Setup 60
USB 71
Visible Home Screen Icons 51
Wireless 63
Wi‑Fi Direct 72
XPS 55
menu map 42
Menu Settings Page
printing 82
mobile device
printing from 37, 38
moving the printer 8, 90
multipurpose feeder
loading 27
N
noise emission levels 142
Non‑Printer Manufacturer
supply 116
non‑volatile memory 84
Not enough free space in flash
memory for resources 115
notices 142, 143, 146, 147, 148,
151, 152, 153
O
ordering supplies
toner cartridge 88
P
paper jam
in the duplex area 100
in the fuser 100
paper jam in door A 97
paper jam in door C 100
paper jam in door H 105
paper jam in door N 104
paper jam in the 4‑bin
mailbox 104
paper jam in the high‑capacity
output expander 103
paper jam in the multipurpose
feeder 102
paper jam in the output
expander 103
paper jam in the staple finisher
bin 105
paper jam in trays 97
paper jams
avoiding 93
location 95
paper jams, clearing
in the standard bin 101
personal identification number
method 86
power button light
understanding the status 13
power cord socket 11
Index 156
power save modes
configuring 91
prepunched paper
loading 27
print jobs not printed 137
Print Quality Test Pages 82
print quality troubleshooting
blank pages 120
crooked or skewed print 128
dark print 120
fine lines are not printed
correctly 122
folded or wrinkled paper 122
gray background on prints 123
horizontal light bands 131
light print 125
mottled print and dots 126
paper curl 127
repeating defects 134
solid black pages 129
text or images cut off 130
toner easily rubs off 130
vertical dark bands 133
vertical dark lines or
streaks 133
vertical dark streaks with print
missing 134
vertical light bands 132
vertical white lines 132
white pages 120
print troubleshooting
collated printing does not
work 117
confidential and other held
documents do not print 134
envelope seals when
printing 117
incorrect margins 124
jammed pages are not
reprinted 119
job prints from the wrong
tray 139
job prints on the wrong
paper 139
paper frequently jams 118
print jobs do not print 137
slow printing 135
tray linking does not work 118
unable to read flash drive 114
printer
minimum clearances 8
moving 8
selecting a location 8
shipping 91
printer configurations 9
printer connectivity
checking 115
printer hard disk
encrypting 84
printer hard disk memory 84
erasing 83
printer is not responding 138
printer menus 42
printer messages
Defective flash detected 115
Non‑Printer Manufacturer
supply 116
Not enough free space in flash
memory for resources 115
Replace cartridge, printer region
mismatch 116
Unformatted flash detected 116
printer ports 11
printer settings
restoring factory default 84
printer software
installing 12
printer status 13
printer wireless network
connecting the mobile device
to 87
printing
font sample list 41
from a computer 37
from a flash drive 38
from a mobile device 37, 38
from an Android device 37
Menu Settings Page 82
using Google Cloud Print 37
using Wi‑Fi Direct 38
printing confidential and other
held jobs 40
printing from a computer 37
printing from a flash drive 38
Push Button method 86
R
removing paper jam
in door A 97
in door H 105
in door N 104
in high‑capacity output
expander 103
in mailbox bin 104
in the duplex unit 100
in the fuser 100
in the multipurpose feeder 102
in the output expander 103
in the staple finisher bin 105
in the staple, hole punch
finisher 106
in the staple, hole punch
finisher bin 106
in trays 97
removing staple jam 107, 110
repeat print jobs 40
printing 40
Replace cartridge, printer region
mismatch 116
replacing supplies
toner cartridge 89
reserve print jobs
printing 40
restoring factory default
settings 84
S
safety information 5, 6, 7, 143
securing printer memory 84
security slot
locating 83
selecting a location for the
printer 8
setting the paper size 19
setting the paper type 19
setting up e‑mail 113
shipping the printer 91
skewed print 128
Sleep mode
configuring 91
slow printing 135
SMTP server
configuring 113
speaker
default volume 86
statement of volatility 84
status of parts
checking 88
status of supplies
checking 88
storing print jobs 40
supplies
conserving 92
supply notifications
configuring 89
supported file types 39
Index 157
supported flash drives 39
supported paper sizes 29
supported paper types 32
supported paper weights 34
T
temperature around the
printer 146
toner cartridge
ordering 88
replacing 89
toner darkness
adjusting 139
tray linking does not work 118
trays
loading 19
troubleshooting
cannot open Embedded Web
Server 113
printer is not responding 138
troubleshooting, print
collated printing does not
work 117
confidential and other held
documents do not print 134
envelope seals when
printing 117
incorrect margins 124
jammed pages are not
reprinted 119
job prints from the wrong
tray 139
job prints on the wrong
paper 139
paper frequently jams 118
print jobs do not print 137
slow printing 135
troubleshooting, print quality
blank pages 120
crooked or skewed print 128
dark print 120
fine lines are not printed
correctly 122
folded or wrinkled paper 122
gray background on prints 123
horizontal light bands 131
light print 125
mottled print and dots 126
paper curl 127
repeating defects 134
solid black pages 129
text or images cut off 130
toner easily rubs off 130
vertical dark bands 133
vertical dark lines or
streaks 133
vertical dark streaks with print
missing 134
vertical light bands 132
vertical white lines 132
white pages 120
U
unable to read flash drive
troubleshooting, print 114
Unformatted flash detected 116
Universal paper
configuring 19
unlinking trays 28
USB port 11
enabling 115
using the control panel
touch‑screen display 13
using the home screen 15
V
verify print jobs 40
printing 40
vertical dark lines on prints 133
vertical streaks on prints 133
volatile memory 84
W
white lines 132
wireless network
connecting the printer to 86
Wi‑Fi Protected Setup 86
wireless networking 86
Wi‑Fi Direct
enabling 87
printing from a mobile
device 38
Wi‑Fi network
deactivating 87
Wi‑Fi Protected Setup
wireless network 86
wrinkled paper 122
Index 158
