USER MANUAL
WARMING DRAWER
Before using, please read the operating instructions carefully to
ensure proper application and achieve satisfactory results.
Models: KM-WD-M1, KM-WD-M2, KM-WD-M3
KoolMore Commercial Free
Standing Warming Drawer
Stay informed with the latest information
for your KoolMore KeepWarm Appliance.
If you need any assistance or have questions, our customer
support team is here to help.
For Your Safety: Avoid storing or using gasoline or other flammable vapors and liquids near this or
any other appliance to prevent fire hazards.
Warning:
Incorrect procedures in installation, adjustment, alteration, service, or maintenance may result in
damage to property, personal injury, or death. Ensure that you have read and comprehended the
installation, operation, and maintenance instructions fully before you install or service this
equipment.
Operate this equipment only after reading and understanding the instructions in this manual. The
manual is a crucial source of important safety information for the maintenance, use, and operation
of this product. Always keep this manual accessible for reference.
Owner's Information, Safety, and Specifications Summary:
Owner's Information:
• Clean the equipment thoroughly before the initial use.
• Verify the equipment's model designation and electrical rating.
• Utilize stainless steel countertops for optimal results.
• Measurements are provided in centimeters unless stated otherwise.
• Operation should be by trained staff only.
• Prevent customer contact with surfaces marked "CAUTION HOT."
• Do not introduce cold water to heated units.
• Avoid cooking, warming, or holding food in direct contact with liner pans.
• Use recommended pans or insets.
• Do not store perishable food below 150°F (66°C).
Safety Information:
The equipment is intended for commercial use and requires trained personnel.
Always post and heed all cautions, warnings, and instructions to prevent injury or damage.
Disconnect power before servicing, as the unit retains heat after being turned off.
Do not clean the equipment by immersing in water or using water jets.
Specifications:
• Cordset configurations vary by voltage and plug type: 120V with NEMA-15P plug or 208/240V
with NEMA-6-20P plug.
• The power cord should be replaced by the manufacturer or a skilled person if damaged to avoid
hazards.
Warning and Caution Notice:
Warning:
• In the event of a power outage, refrain from using the device.
• Electrical shock risk is present if the device is not used as directed, which could result in injury
or death.
• Only connect the device to an electrical outlet that is properly grounded and matches the
device's specifications.
• Water exposure is prohibited as the device is not waterproof.
• Damaged power cords must not be repaired or used and should be replaced by qualified
personnel.
• Ensure the device is grounded; consult an electrician if uncertain.
• Disconnect and cool the device before cleaning or maintenance.
• Use the device indoors in temperatures over 70°F (21°C).
• Do not use steam or excessive water for cleaning.
• Jet-clean sprays are unsuitable for this device.
• If the power cord is damaged, discontinue use.
• The device must only be serviced by qualified personnel to prevent electric shock or burns.
Caution:
Be cautious of hot exterior surfaces and when opening the drawer as hot air may escape.
Notice:
Do not position the device on its front or back to prevent damage.
Fire Hazard and Usage Instructions:
Fire Hazard:
Position the unit at least 1 inch (25mm) away from combustible materials to prevent potential
discoloration or fire.
Avoid using harsh chemicals like bleach, oven cleaners, or flammable solutions for cleaning the
unit.
Food Safety Reminder:
Confirm that food products are heated to the appropriate food-safe temperatures before placement
in the unit. Improper heating can pose severe health risks. This equipment is designed solely for
keeping preheated food products warm.
SAFETY
For Your Safety: Avoid storing or using gasoline or other flammable vapors and liquids near this or
any other appliance to prevent fire hazards.
Warning:
Incorrect procedures in installation, adjustment, alteration, service, or maintenance may result in
damage to property, personal injury, or death. Ensure that you have read and comprehended the
installation, operation, and maintenance instructions fully before you install or service this
equipment.
Operate this equipment only after reading and understanding the instructions in this manual. The
manual is a crucial source of important safety information for the maintenance, use, and operation
of this product. Always keep this manual accessible for reference.
Owner's Information, Safety, and Specifications Summary:
Owner's Information:
• Clean the equipment thoroughly before the initial use.
• Verify the equipment's model designation and electrical rating.
• Utilize stainless steel countertops for optimal results.
• Measurements are provided in centimeters unless stated otherwise.
• Operation should be by trained staff only.
• Prevent customer contact with surfaces marked "CAUTION HOT."
• Do not introduce cold water to heated units.
• Avoid cooking, warming, or holding food in direct contact with liner pans.
• Use recommended pans or insets.
• Do not store perishable food below 150°F (66°C).
Safety Information:
The equipment is intended for commercial use and requires trained personnel.
Always post and heed all cautions, warnings, and instructions to prevent injury or damage.
Disconnect power before servicing, as the unit retains heat after being turned off.
Do not clean the equipment by immersing in water or using water jets.
Specifications:
• Cordset configurations vary by voltage and plug type: 120V with NEMA-15P plug or 208/240V
with NEMA-6-20P plug.
• The power cord should be replaced by the manufacturer or a skilled person if damaged to avoid
hazards.
Warning and Caution Notice:
Warning:
• In the event of a power outage, refrain from using the device.
• Electrical shock risk is present if the device is not used as directed, which could result in injury
or death.
• Only connect the device to an electrical outlet that is properly grounded and matches the
device's specifications.
• Water exposure is prohibited as the device is not waterproof.
• Damaged power cords must not be repaired or used and should be replaced by qualified
personnel.
• Ensure the device is grounded; consult an electrician if uncertain.
• Disconnect and cool the device before cleaning or maintenance.
• Use the device indoors in temperatures over 70°F (21°C).
• Do not use steam or excessive water for cleaning.
• Jet-clean sprays are unsuitable for this device.
• If the power cord is damaged, discontinue use.
• The device must only be serviced by qualified personnel to prevent electric shock or burns.
Caution:
Be cautious of hot exterior surfaces and when opening the drawer as hot air may escape.
Notice:
Do not position the device on its front or back to prevent damage.
Fire Hazard and Usage Instructions:
Fire Hazard:
Position the unit at least 1 inch (25mm) away from combustible materials to prevent potential
discoloration or fire.
Avoid using harsh chemicals like bleach, oven cleaners, or flammable solutions for cleaning the
unit.
Food Safety Reminder:
Confirm that food products are heated to the appropriate food-safe temperatures before placement
in the unit. Improper heating can pose severe health risks. This equipment is designed solely for
keeping preheated food products warm.
Operation Instructions:
1. When initially heating the unit, smoke or fumes may be produced. Perform this step in a
well-ventilated area.
2. Adjust the thermostat to the desired temperature and preheat each drawer for 30 minutes.
3. Place food products directly into stainless steel drawer pans or use any combination of full
or fractional pans up to 6" (152mm) deep.
4. Modify the vent knob as needed to maintain the desired level of food product moisture.
5. Utilize perforated pans with a damp towel or a small amount of hot water in the drawer to
keep food from drying out. Caution: Do not use more than 1 quart (1 liter) of water for wet
operation.
6. If excess moisture is noted around the drawer front or vent, adjust the temperature lower or
set the vent knob to the "Dry" position.
Note: Temperature and vent settings may need to be adjusted based on the type and quantity of
food, and how often the drawer is opened during operation.
Reminder: This equipment is designed for heating only, not for cooking.
Product Temperature Setting Vent Setting
Rolls, Bread 160°-180°F (71°-82°C) Moist
Vegetables 170°-180°F (77°-82°C) Moist
Meats 170°-180°F (77°-82°C) Moist
OPERATION
MAINTENANCE
Cleaning and Preventive Care Instructions:
General Cleaning Instructions:
1. Never submerge electrical units in water. Always turn off before surface cleaning.
2. Perform thorough cleaning before initial use and daily maintenance using warm, soapy water.
Mild cleaners and plastic scouring pads can be used for difficult residues.
3. Disconnect electrical units before cleaning. Only authorized service personnel should perform
service.
Daily Cleaning Routine:
1. Adhere to the above general cleaning guidelines.
2. Clean any inset pans and drawer pans in the sink or dishwasher.
3. For drawer removal, take out pans and inserts, fully extend the drawer, then lift and pull straight
out for cleaning.
Preventive Care for Stainless Steel:
1. Avoid using metal tools, scrapers, steel wires, or brushes on stainless steel surfaces. Stainless
steel scouring pads are acceptable.
2. Steer clear of steel wool, which can leave behind rust-inducing particles.
3. Refrain from using acid-based or chlorine-containing cleaners that could erode the protective
film.
4. Do not rub in circular motions; clean gently along the grain of the stainless steel.
5. Prevent leaving food or salt on the surface to avoid corrosion; both are acidic and can contain
chloride.
TROUBLESHOOTING
Symptom Possible Causes Remedy
Warmer not operating
Not connected to power
source
Connect to power source.
No power
Check circuit breaker or
GFCI switch.
Moisture problem Dry moisture problems.
GFCI or Ground Fault
Circuit
Shorted element
Contact authorized service
provider.
Indicator tripped Pinched/damaged wire
Contact authorized service
provider.
Damaged power cord
Contact authorized service
provider.
Warmer is connected to
power
Defective: Heating element,
Contact authorized service
provider.
source, thermostat is
turned on
thermometer, thermostat, etc.
but warmer not heating
Troubleshooting Guide:
Always check the following first:
1. Verify the unit is connected to a live power source with the correct voltage.
2. Inspect the circuit breaker.
3. Ensure the power switch is in the "ON" position and the pilot light is active.
4. Confirm the unit is connected to the correct power source as indicated on the rating label.
Troubleshooting Steps:
LIMITED WARRANTY
Koolmore Supply, Inc. extends a limited warranty to the original purchaser, guaranteeing that this Koolmore
product is free from manufacturing defects in material or workmanship for one year from the date of
purchase.
Should you discover any such defect within the warranty period, Koolmore Supply, Inc., reserves the right to
repair or replace the product without charge, or to cover the cost of replacement parts and repair labor needed
to correct defects present at the time of purchase or resulting from regular usage, when the appliance has been
installed, operated, and maintained as per the instructions provided.
At its sole discretion, Koolmore Supply Inc. may decide to replace the product. In such an event, your replace-
ment appliance will carry the warranty for the remaining term of the original unit's warranty period.
This warranty is valid exclusively to the original purchaser of the product and only applicable within the United
States. The warranty commences from the date of original consumer purchase. Proof of the original purchase
date will be required to obtain service under this warranty.
Under this limited warranty, your sole and exclusive remedy will be product repair, as outlined above. All
services must be provided by a Koolmore-designated service company.
To claim warranty or request repair service:
Email suppor[email protected]. Please include your name, address, phone number, warranty repair request,
and a copy of your proof of purchase receipt. Alternatively, visit koolmore.com and use the contact us page. A
Koolmore customer service representative will promptly arrange service for your appliance.
We thank you for choosing Koolmore.
WARRANTY EXCLUSIONS
This limited warranty will not cover:
1. Failure of the product to perform during power failures or interruptions,
or due to inadequate electrical service.
2. Damage incurred during transportation or handling.
3. Damage caused by accidents, vermin, lightning, winds, fire, floods, or acts of God.
4. Damage resulting from accidents, alterations, misuse, abuse, improper installation, repair, or mainte-
nance. This includes using any external device that alters or converts the voltage or frequency of
electricity.
5. Unauthorized product modifications, repairs by unauthorized centers, or use of non-approved
replacement parts.
6. Abnormal cleaning and maintenance not aligned with the user's manual.
7. Use of incompatible accessories or components.
8. Any costs associated with repairs or replacements under these excluded circumstances shall be the
responsibility of the consumer.
WARRANTY
