User Guide
SUMMARY
This guide provides basic information for using and upgrading this product, including topics such as components,
features, networks, and HP resources.
Legal information
© Copyright 2023 HP Development Company,
L.P.
Bluetooth is a trademark owned by its
proprietor and used by HP Inc. under
license. The terms HDMI, HDMI High-Denition
Multimedia Interface, and the HDMI Logo are
trademarks or registered trademarks of HDMI
Licensing Administrator, Inc. Intel, Celeron,
Pentium, and Thunderbolt are trademarks of
Intel Corporation or its subsidiaries in the
U.S. and/or other countries. Microsoft and
Windows are either registered trademarks or
trademarks of Microsoft Corporation in the
United States and/or other countries. NVIDIA
and the NVIDIA logo are trademarks and/or
registered trademarks of NVIDIA Corporation
in the U.S. and other countries. USB Type-C®
and USB-C® are registered trademarks of USB
Implementers Forum. DisplayPort™ and the
DisplayPort™ logo are trademarks owned by
the Video Electronics Standards Association
(VESA) in the United States and other countries.
Miracast® is a registered trademark of Wi-Fi
Alliance.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in the
express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable
for technical or editorial errors or omissions
contained herein.
First Edition: March 2023
Document Part Number: N34990-001
Product notice
This guide describes features that are common
to most products. Some features might not be
available on your computer.
Not all features are available in all editions
or versions of Windows. Systems may
require upgraded and/or separately purchased
hardware, drivers, software or BIOS update to
take full advantage of Windows functionality.
Windows is automatically updated, which
is always enabled. High-speed internet
and Microsoft account required. ISP fees
may apply and additional requirements
may apply over time for updates. See
http://www.windows.com. If your product
ships with Windows in S Mode: Windows in
S Mode works exclusively with apps from
the Microsoft Store within Windows. Certain
default settings, features, and apps cannot
be changed. Some accessories and apps
that are compatible with Windows may not
work (including some antivirus, PDF writers,
driver utilities, and accessibility apps), and
performance may vary, even if you switch out
of S Mode. If you switch to Windows, you
cannot switch back to S Mode. Learn more at
Windows.com/SmodeFAQ.
To access the latest user guides, go to
http://www.hp.com/support, and follow the
instructions to nd your product. Then select
Manuals.
Software terms
By installing, copying, downloading, or
otherwise using any software product
preinstalled on this computer, you agree to be
bound by the terms of the HP End User License
Agreement (EULA). If you do not accept these
license terms, your sole remedy is to return the
entire unused product (hardware and software)
within 14 days for a full refund subject to the
refund policy of your seller.
For any further information or to request a
full refund of the price of the computer, please
contact your seller.
Safety warning notice
Reduce the possibility of heat-related injuries or of overheating the computer by following the practices
described.
WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place
the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, at
surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as
pillows or rugs or clothing, to block airow. Also, do not allow the AC adapter to come into contact with the
skin or a soft surface, such as pillows or rugs or clothing, during operation. The computer and the AC adapter
comply with the user-accessible surface temperature limits dened by applicable safety standards.
iii
Processor conguration setting (select products only)
Important information about processor congurations.
IMPORTANT: Select products are congured with an Intel® Pentium® N35xx/N37xx series or a Celeron®
N28xx/N29xx/N30xx/N31xx series processor and a Windows® operating system. If your computer is
congured as described, do not change the processor conguration setting in mscong.exe from 4 or 2
processors to 1 processor. If you do so, your computer will not restart. You will have to perform a factory
reset to restore the original settings.
iv Processor conguration setting (select products only)
About this guide
This guide provides basic information for using and upgrading this product.
WARNING! Indicates a hazardous situation that, if not avoided, could result in serious injury or death.
CAUTION: Indicates a hazardous situation that, if not avoided, could result in minor or moderate injury.
IMPORTANT: Indicates information considered important but not hazard-related (for example, messages
related to property damage). Warns the user that failure to follow a procedure exactly as described could
result in loss of data or in damage to hardware or software. Also contains essential information to explain a
concept or to complete a task.
NOTE: Contains additional information to emphasize or supplement important points of the main text.
TIP: Provides helpful hints for completing a task.
v
Table of contents
1Getting started.......................................................................................................................................................................1
Best practices ....................................................................................................................................................................1
More HP resources.............................................................................................................................................................1
2Getting to know your computer.............................................................................................................................................3
Locating hardware.............................................................................................................................................................3
Locating software..............................................................................................................................................................3
Right side ...........................................................................................................................................................................3
Left side .............................................................................................................................................................................4
Display ...............................................................................................................................................................................5
Low blue light mode (select products only) ..............................................................................................................5
Wake-on-voice (select products only).......................................................................................................................5
Keyboard area.................................................................................................................................................................... 7
Touchpad settings and components.........................................................................................................................7
Touchpad settings .............................................................................................................................................7
Adjusting touchpad settings .....................................................................................................................7
Turning on the touchpad ...........................................................................................................................7
Touchpad components ...................................................................................................................................... 7
Lights .........................................................................................................................................................................8
Special keys ...............................................................................................................................................................9
Action keys...............................................................................................................................................................11
HP OMEN Gaming Hub .............................................................................................................................................12
Rear .................................................................................................................................................................................13
Bottom ............................................................................................................................................................................14
Labels...............................................................................................................................................................................15
3Connecting to a network .....................................................................................................................................................17
Connecting to a wireless network ..................................................................................................................................17
Using the wireless controls .....................................................................................................................................17
Airplane mode key...........................................................................................................................................17
Operating system controls .............................................................................................................................17
Connecting to a WLAN .............................................................................................................................................17
Using HP Mobile Broadband (select products only) ................................................................................................18
Locating mobile operator settings..................................................................................................................18
Connecting with HP Mobile Broadband...........................................................................................................19
Using eSIM (select products only) ...........................................................................................................................19
Using GPS (select products only).............................................................................................................................19
Using Bluetooth wireless devices (select products only)........................................................................................19
Connecting Bluetooth devices.........................................................................................................................20
Connecting to a wired network—LAN (select products only) ........................................................................................20
vi
4Enjoying entertainment features ........................................................................................................................................21
Using the camera.............................................................................................................................................................21
Using the HyperX Cloud II Core Wireless headset (select products only) .......................................................................21
Using audio ......................................................................................................................................................................22
Connecting speakers ...............................................................................................................................................22
Connecting headphones..........................................................................................................................................22
Connecting headsets ..............................................................................................................................................23
Using sound settings ...............................................................................................................................................23
Sound settings.................................................................................................................................................23
Audio settings..................................................................................................................................................23
Using video ......................................................................................................................................................................23
Connecting a Thunderbolt device using a USB Type-C cable..................................................................................24
Connecting video devices using an HDMI cable (select products only) ..................................................................24
Connecting a high-denition TV or monitor using HDMI ................................................................................24
Setting up HDMI audio.....................................................................................................................................25
Turn on HDMI audio .................................................................................................................................25
Return audio to computer speakers........................................................................................................26
Discovering and connecting to Miracast-compatible wireless displays (select products only).............................26
Using data transfer..........................................................................................................................................................26
Connecting devices to a USB Type-C port (select products only) ...........................................................................26
5Navigating the screen ..........................................................................................................................................................28
Using touchpad and touch screen gestures ....................................................................................................................28
Tap ...........................................................................................................................................................................28
Two-nger pinch zoom............................................................................................................................................28
Two-nger slide (touchpad and precision touchpad) .............................................................................................29
Two-nger tap (touchpad and precision touchpad) ...............................................................................................29
Three-nger tap (touchpad and precision touchpad).............................................................................................29
Four-nger tap (touchpad and precision touchpad)...............................................................................................30
Three-nger swipe (touchpad and precision touchpad).........................................................................................30
Four-nger swipe (precision touchpad) ..................................................................................................................30
One-nger slide (touch screen)...............................................................................................................................31
Using an optional keyboard or mouse.............................................................................................................................31
Using an on-screen keyboard (select products only)......................................................................................................31
6Managing power...................................................................................................................................................................32
Using Sleep and Hibernation ...........................................................................................................................................32
Initiating and exiting Sleep......................................................................................................................................32
Initiating and exiting Hibernation (select products only) ......................................................................................33
Shutting down (turning o) the computer......................................................................................................................33
Using the Power icon .......................................................................................................................................................34
Running on battery power...............................................................................................................................................34
Using HP Fast Charge (select products only)...........................................................................................................34
Displaying battery charge .......................................................................................................................................34
Finding battery information in HP Support Assistant (select products only) ........................................................35
Conserving battery power.......................................................................................................................................35
vii
Identifying low battery levels..................................................................................................................................35
Resolving a low battery level ..................................................................................................................................36
Resolving a low battery level when external power is available....................................................................36
Resolving a low battery level when no power source is available..................................................................36
Resolving a low battery level when the computer cannot exit Hibernation ..................................................36
Factory-sealed battery............................................................................................................................................36
Running on external power .............................................................................................................................................36
7Maintaining your computer..................................................................................................................................................38
Improving performance...................................................................................................................................................38
Using Disk Defragmenter ........................................................................................................................................38
Using Disk Cleanup ..................................................................................................................................................38
Using HP 3D DriveGuard (select products only)......................................................................................................38
Identifying HP 3D DriveGuard status ..............................................................................................................39
Updating programs and drivers ......................................................................................................................................39
Updating both programs and drivers......................................................................................................................39
Updating programs only..........................................................................................................................................39
Updating drivers only ..............................................................................................................................................39
Cleaning your computer ..................................................................................................................................................40
Enabling HP Easy Clean (select products only) .......................................................................................................40
Removing dirt and debris from your computer.......................................................................................................40
Cleaning your computer with a disinfectant ...........................................................................................................41
Caring for wood veneer (select products only) .......................................................................................................42
Traveling with or shipping your computer ......................................................................................................................42
8Securing your computer and information ...........................................................................................................................44
Using passwords..............................................................................................................................................................44
Setting Windows passwords ...................................................................................................................................44
Setting Setup Utility (BIOS) passwords...................................................................................................................45
Using Windows Hello (select products only) ...................................................................................................................46
Using internet security software.....................................................................................................................................46
Using antivirus software .........................................................................................................................................46
Using rewall software............................................................................................................................................46
Installing software updates ............................................................................................................................................47
Using HP TechPulse (select products only) .....................................................................................................................47
Securing your wireless network ......................................................................................................................................47
Backing up your software applications and information................................................................................................47
Using an optional security cable (select products only) .................................................................................................48
9Using Setup Utility (BIOS) ....................................................................................................................................................49
Starting Setup Utility (BIOS) ............................................................................................................................................49
Updating Setup Utility (BIOS) ..........................................................................................................................................49
Determining the BIOS version .................................................................................................................................49
Preparing for a BIOS update ....................................................................................................................................50
Downloading a BIOS update ............................................................................................................................50
viii
Installing a BIOS update ..................................................................................................................................50
10Using HP PC Hardware Diagnostics ...................................................................................................................................52
Using HP PC Hardware Diagnostics Windows (select products only) .............................................................................52
Using an HP PC Hardware Diagnostics Windows hardware failure ID code............................................................52
Accessing HP PC Hardware Diagnostics Windows...................................................................................................52
Accessing HP PC Hardware Diagnostics Windows from HP Support Assistant ..............................................52
Accessing HP PC Hardware Diagnostics Windows from the Start menu (select products only)....................53
Downloading HP PC Hardware Diagnostics Windows .............................................................................................53
Downloading the latest HP PC Hardware Diagnostics Windows version from HP .........................................53
Downloading the HP PC Hardware Diagnostics Windows from the Microsoft Store......................................53
Downloading HP Hardware Diagnostics Windows by product name or number (select products only) .......53
Installing HP PC Hardware Diagnostics Windows ...................................................................................................54
Using HP PC Hardware Diagnostics UEFI .........................................................................................................................54
Using an HP PC Hardware Diagnostics UEFI hardware failure ID code ...................................................................54
Starting HP PC Hardware Diagnostics UEFI.............................................................................................................54
Starting HP PC Hardware Diagnostics UEFI through HP Hotkey Support software (select products
only) .................................................................................................................................................................55
Downloading HP PC Hardware Diagnostics UEFI to a USB ash drive ....................................................................55
Downloading the latest HP PC Hardware Diagnostics UEFI version...............................................................55
Downloading HP PC Hardware Diagnostics UEFI by product name or number (select products only)..........55
Using Remote HP PC Hardware Diagnostics UEFI settings (select products only).........................................................56
Downloading Remote HP PC Hardware Diagnostics UEFI.......................................................................................56
Downloading the latest Remote HP PC Hardware Diagnostics UEFI version .................................................56
Downloading Remote HP PC Hardware Diagnostics UEFI by product name or number ................................56
Customizing Remote HP PC Hardware Diagnostics UEFI settings..........................................................................56
11Backing up, restoring, and recovering...............................................................................................................................58
Backing up information and creating recovery media....................................................................................................58
Using Windows tools for backing up .......................................................................................................................58
Using the HP Cloud Recovery Download Tool to create recovery media (select products only)............................58
Restoring and recovering your system ...........................................................................................................................58
Creating a system restore .......................................................................................................................................59
Restoring and recovery methods ............................................................................................................................59
Recovering using HP Recovery media .....................................................................................................................59
Changing the computer boot order.........................................................................................................................59
Using HP Sure Recover (select products only) ........................................................................................................60
12Electrostatic discharge ......................................................................................................................................................61
13Specications.....................................................................................................................................................................62
Input power......................................................................................................................................................................62
Operating environment ...................................................................................................................................................63
14Accessibility .......................................................................................................................................................................65
HP and accessibility .........................................................................................................................................................65
Finding the technology tools you need...................................................................................................................65
The HP commitment................................................................................................................................................65
International Association of Accessibility Professionals (IAAP) .............................................................................66
ix
Finding the best assistive technology.....................................................................................................................66
Assessing your needs ......................................................................................................................................66
Accessibility for HP products...........................................................................................................................66
Standards and legislation................................................................................................................................................67
Standards.................................................................................................................................................................67
Mandate 376 – EN 301 549 .............................................................................................................................67
Web Content Accessibility Guidelines (WCAG).................................................................................................67
Legislation and regulations.....................................................................................................................................67
Useful accessibility resources and links..........................................................................................................................68
Organizations ..........................................................................................................................................................68
Educational institutions ..........................................................................................................................................68
Other disability resources .......................................................................................................................................68
HP links ....................................................................................................................................................................69
Contacting support..........................................................................................................................................................69
Index ........................................................................................................................................................................................70
x
Getting started1
This computer is a powerful tool designed to enhance your work and entertainment.
Read this chapter to learn about best practices after you set up your computer, fun things to do with your
computer, and where to nd additional HP resources.
Best practices
After you set up and register the computer, we recommend the following steps to get the most out of your
smart investment:
● Back up your hard drive by creating recovery media. See Backing up, restoring, and recovering on page
58.
● If you haven’t already done so, connect to a wired or wireless network. See details in Connecting to a
network on page 17.
● Become familiar with the computer hardware and software. For more information, see Getting to know
your computer on page 3 and Enjoying entertainment features on page 21.
● Update or purchase antivirus software. See Using antivirus software on page 46.
● Access HP Support Assistant app—For quick online support, open the HP Support Assistant app (select
products only). HP Support Assistant optimizes computer performance and resolves problems using the
latest software updates, diagnostic tools, and guided assistance. Select the Search icon in the taskbar,
type support in the search box, and then select HP Support Assistant.
More HP resources
To locate resources that provide product details, how-to information, and more, use this table.
Table 1-1
Additional information
Resource Contents
Setup Instructions ● Overview of computer setup and features
HP support
For HP support, go to http://www.hp.com/support, and
follow the instructions to nd your product.
‒ or –
Select the Search icon in the taskbar, type support in the
search box, and then select HP Support Assistant.
‒ or –
Select the question mark icon in the taskbar.
● Online chat with an HP technician
● Support telephone numbers
● Replacement parts videos (select products only)
● Maintenance and service guides
● HP service center locations
Getting started 1
Table 1-1 Additional information (continued)
Resource Contents
Safety & Comfort Guide
To access this guide:
■
Select the Search icon in the taskbar, type HP
Documentation in the search box, and then select
HP Documentation.
‒ or –
■
Go to http://www.hp.com/ergo.
IMPORTANT: You must be connected to the internet
to access the latest version of the user guide.
● Proper workstation setup
● Guidelines for posture and work habits that increase your comfort
and decrease your risk of injury
● Electrical and mechanical safety information
Regulatory, Safety, and Environmental Notices
To access this document:
■
Select the Search icon in the taskbar, type support in
the search box, and then select HP Documentation.
● Important regulatory notices, including information about proper
battery disposal, if needed.
Limited Warranty*
To access this document:
■
Select the Search icon in the taskbar, type support in
the search box, and then select HP Documentation.
‒ or –
■
Go to http://www.hp.com/go/orderdocuments.
IMPORTANT: You must be connected to the internet
to access the latest version of the user guide.
● Specic warranty information about this computer
*You can nd your HP Limited Warranty located with the user guides on your product and/or on the CD or DVD provided in the box. In
some countries or regions, HP might provide a printed warranty in the box. For countries or regions where the warranty is not provided
in printed format, you can request a copy from http://www.hp.com/go/orderdocuments. For products purchased in Asia Pacic, you
can write to HP at POD, PO Box 161, Kitchener Road Post Oice, Singapore 912006. Include your product name, and your name, phone
number, and postal address.
2 Chapter 1Getting started
Getting to know your computer2
Your computer features top-rated components. This chapter provides details about your components, where
they are located, and how they work.
Locating hardware
To nd out what hardware is installed on your computer, select the Search icon in the taskbar, type device
manager in the search box, and then select the Device Manager app.
For information about system hardware components and the system BIOS version number, press fn+esc
(select products only).
Locating software
To nd out what software is installed on your computer, right-click the Start button, and then select Apps and
Features.
Right side
Identify the components on the right side of the computer.
Table 2-1
Right-side components and their descriptions
Component Description
(1) Vent Enables airow to cool internal components.
NOTE: The computer fan starts up automatically to cool
internal components and prevent overheating. It is normal for
the internal fan to cycle on and o during routine operation.
(2) USB SuperSpeed port with HP Sleep and Charge Connects a USB device, provides high-speed data transfer, and
charges small devices (such as a smartphone), even when the
computer is o.
NOTE: Use a standard USB Type-A charging cable or cable
adapter (purchased separately) when charging a small external
device.
Getting to know your computer 3
Left side
Identify the components on the left side of the computer.
Table 2-2 Left-side components and their descriptions
Component Description
(1) Vent Enables airow to cool internal components.
NOTE: The computer fan starts up automatically to cool
internal components and prevent overheating. It is normal for
the internal fan to cycle on and o during routine operation.
(2) USB Type-C® power connector and
Thunderbolt™ ports with HP Sleep and Charge
and DisplayPort™ output (2)
Connects an AC adapter that has a USB Type-C connector,
supplying power to the computer and, if needed, charging the
computer battery.
– and –
Connect USB devices, provide high-speed data transfer, and
charge small devices (such as a smartphone), even when the
computer is o.
NOTE: Use a standard USB Type-C charging cable or cable
adapter (purchased separately) when charging a small external
device.
– and –
Connect display devices that have a USB Type-C connector,
providing DisplayPort output.
NOTE: Your computer might also support a Thunderbolt
docking station.
NOTE: To ensure that your computer operates at full
performance and can charge the battery when using resource-
intensive applications, use the AC adapter that ships with your
computer. You can use an optional 100 W, 20 V Type-C adapter
or power bank when running light-load tasks.
System-o
charging is supported only when you use a 20 V Type-C adapter
or power bank.
4 Chapter 2Getting to know your computer
Table 2-2 Left-side components and their descriptions (continued)
Component Description
(3) Audio-out (headphone)/Audio-in (microphone)
combo jack
Connects optional powered stereo speakers, headphones,
earbuds, a headset, or a television audio cable. Also connects
an optional headset microphone. This jack does not support
optional standalone microphones.
WARNING! To reduce the risk of personal injury, adjust the
volume before putting on headphones, earbuds, or a headset.
For additional safety information, see the Regulatory, Safety,
and Environmental Notices.
To access this guide:
■
Select the Search icon in the taskbar, type HP
Documentation in the search box, and then select HP
Documentation.
NOTE: When a device is connected to the jack, the computer
speakers are disabled.
Display
The computer display can include essential components such as speakers, antennas, cameras, and
microphones.
Low blue light mode (select products only)
Your computer display is shipped from the factory in low blue light mode for improved eye comfort and safety.
Also, blue light mode automatically adjusts blue light emissions when you are using the computer at night or
for reading.
WARNING! To reduce the risk of serious injury, read the Safety & Comfort Guide. It describes proper
workstation setup and proper posture, health, and work habits for computer users. The Safety & Comfort
Guide also provides important electrical and mechanical safety information. The Safety & Comfort Guide is
available on the web at http://www.hp.com/ergo.
Wake-on-voice (select products only)
Use the wake-on-voice feature to bring the computer out of the Sleep state quickly.
To access the wake-on-voice settings, follow these steps:
1. Select the Search icon in the taskbar, type XiaoWei in the search box, and then select XiaoWei.
2. When the tool opens, scan the QR code with your mobile device, which takes you to the settings page,
where you can select your wake-on-voice features.
3. Follow the on-screen instructions.
NOTE: Allow the XiaoWei app to continue running on the computer.
Display
5
Table 2-3 Display components and their descriptions
Component Description
(1) Ambient light sensor Adjusts the brightness of the display, depending on the ambient light.
(2) Camera lights (2) On: One or more cameras are in use.
(3) Internal microphones (2) Record sound.
(4) Cameras (2) Allow you to video chat, record video, and record still images. To use
your camera, see Using the camera on page 21. Some cameras
also allow a facial recognition logon to Windows®, instead of a
password logon. For more information, see Using Windows Hello
(select products only) on page 46.
NOTE: Camera functions vary depending on the camera hardware
and software installed on your product.
(5) Camera privacy cover By default, the camera lens is uncovered, but you can slide the
camera privacy cover to block the camera's view. To use the camera,
slide the camera privacy cover in the opposite direction to reveal the
lens.
(6) WLAN antennas* (2) Send and receive wireless signals to communicate with wireless local
area networks (WLANs).
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the
antennas free from obstructions.
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or
region.
To access this guide:
■
Select the Search icon in the taskbar, type HP Documentation in the search box, and then select HP Documentation.
6 Chapter 2Getting to know your computer
Keyboard area
Keyboards can vary by language.
NOTE: The keyboard area, including the function keys and (select products only) power key, is disabled in
stand, tent, and tablet modes. To enable the keyboard, including the power key, change to the clamshell
mode.
Touchpad settings and components
Learn the touchpad settings and components.
Touchpad settings
Learn how to adjust touchpad settings.
Adjusting touchpad settings
Use these steps to adjust touchpad settings and gestures.
1. Select the Search icon in the taskbar, type touchpad settings in the search box, and then press
enter.
2. Choose a setting.
Turning on the touchpad
Follow these steps to turn on the touchpad.
1. Select the Search icon in the taskbar, type touchpad settings in the search box, and then press
enter.
2. Using an external mouse, click the touchpad button.
If you are not using an external mouse, press the Tab key repeatedly until the pointer rests on the
touchpad button. Then press the spacebar to select the button.
Touchpad components
Identify the touchpad components.
Keyboard area 7
Table 2-4 Touchpad components and their descriptions
Component Description
(1) Touchpad zone Reads your nger gestures to move the pointer or activate items
on the screen.
NOTE: For more information, see Using touchpad and touch
screen gestures on page 28.
(2) Left touchpad button Functions like the left button on an external mouse.
(3) Right touchpad button Functions like the right button on an external mouse.
Lights
Identify the lights on the computer.
8 Chapter 2Getting to know your computer
Table 2-5 Lights and their descriptions
Component Description
(1) Caps lock light On: Caps lock is on, which switches the key input to all capital
letters.
(2) Mute light ● On: Computer sound is o.
● O: Computer sound is on.
(3) Touchpad light ● On: The touchpad is o.
● O: The touchpad is on.
(4) Power light ● On: The computer is on.
● Blinking (select products only): The computer is in the
Sleep state, a power-saving state. The computer shuts o
power to the display and other unnecessary components.
● O: Depending on your computer model, the computer is
o, in Hibernation, or in Sleep. Hibernation is the power-
saving state that uses the least amount of power.
Special keys
Identify the special keys.
Special keys
9
Table 2-6 Special keys and their descriptions
Component Description
(1) esc key Displays system information when pressed in combination with
the fn key.
(2) fn key Executes specic functions when pressed in combination with
another key.
(3) Windows key Opens the Start menu.
NOTE: Pressing the Windows key again will close the Start
menu.
(4) Action keys Execute frequently used system functions as dened by the icon
symbols on f1 through f12 function keys. See Action keys on
page 11.
(5) Windows application key Displays options for a selected object.
(6) Power button ● When the computer is o, press the button briey to turn
on the computer.
● When the computer is on, press the button briey to
initiate Sleep.
● When the computer is in the Sleep state, press the button
briey to exit Sleep (select products only).
● When the computer is in Hibernation, press the button
briey to exit Hibernation.
IMPORTANT: Pressing and holding down the power button
results in the loss of unsaved information.
If the computer has stopped responding and shutdown
procedures are ineective, press and hold the power button
down for at least 10 seconds to turn
o the computer.
To learn more about your power and sleep settings:
■
Right-click the Power icon , and then select Power
and sleep settings.
10 Chapter 2Getting to know your computer
Table 2-6 Special keys and their descriptions (continued)
Component Description
(7) OMEN key Opens the OMEN Gaming Hub software.
See HP OMEN Gaming Hub on page 12 for more information.
(8) Calculator key Opens the calculator.
Action keys
Action keys execute frequently used system functions as dened by the icon symbols on f1 through f12. The
action keys vary by computer.
If you do not see one of these icons on your keyboard, your computer does not include the feature associated
with the icon.
■
To use an action key, press the fn key in combination with the action key.
Table 2-7 Action keys and their descriptions
Icon Description
Switches the screen image between display devices connected to the system. For example, if a monitor is
connected to the computer, repeatedly pressing this key alternates the screen image from the computer
display to the monitor display to a simultaneous display on both the computer and the monitor.
Decreases the screen brightness incrementally as long as you hold down the key.
Increases the screen brightness incrementally as long as you hold down the key.
Turns the keyboard backlight o or on. On select products, you can adjust the brightness of the keyboard
backlight. Press the key repeatedly to adjust the brightness from high (when you rst start up the computer),
to low, to o. After you adjust the keyboard backlight setting, the backlight will revert to your previous
setting each time you turn on the computer. The keyboard backlight will turn o after 30 seconds of
inactivity. To turn the keyboard backlight back on, press any key or tap the touchpad (select products only). To
conserve battery power, turn o this feature.
Mutes or restores speaker sound.
Decreases speaker volume incrementally while you hold down the key.
Increases speaker volume incrementally while you hold down the key.
Plays the previous track of an audio CD or the previous section of a DVD or a Blu-ray Disc (BD).
Starts, pauses, or resumes playback of an audio CD, a DVD, or a BD.
Action keys 11
Table 2-7 Action keys and their descriptions (continued)
Icon Description
Plays the next track of an audio CD or the next section of a DVD or a BD.
Turns the touchpad on or o.
Turns the Windows key o and on.
HP OMEN Gaming Hub
HP OMEN Gaming Hub allows you to customize your computer for your specic gaming needs.
To open HP OMEN Gaming Hub, complete one of the following tasks:
● Select the Start button, select All apps, select OMEN Gaming Hub, and then follow the on-screen
instructions.
● Press the OMEN key at the top-right side of the keyboard.
The HP OMEN Gaming Hub dashboard provides a central location to access and congure the following
features:
NOTE: Some features are available on select products only.
● Cam & Voice Enhancer: Improve your streaming quality with AI-powered video and audio eects and
enhancements (NVIDIA® RTX GPUs only).
● System Vitals: Monitor the computer status and performance.
● Undervolting: Adjust the voltage of the computer to use less power and decrease the amount of heat
generated.
● Light Studio: Coordinate your color scheme and easily sync your lighting eects across your OMEN
devices.
● Lighting: Customize the keyboard lighting.
● Network Booster: View and adjust network priorities and settings.
● Performance Control: Adjust the thermal temperature and power levels of your computer to improve
performance.
● Gaming Device Lighting and Macros: Congure the lighting and macro keys when an external supported
gaming device is connected (select products only).
● My Games: Locate and launch games from your library.
● Graphics Switcher: Use Graphics Mode to switch between Hybrid or Discrete graphics.
● Oasis Live: Use this virtual room for you and your friends to game together.
12
Chapter 2Getting to know your computer
● Gallery: View and change your OMEN wallpaper backgrounds.
● Optimizer: Boost your game and clean up the clutter on your computer to optimize performance.
● Advanced PBO: Adjust the AMD Advanced Precision Boost Overdrive settings to ne-tune the power and
performance of the AMD APU (selected models only).
● Help: Access “How to” information and frequently asked questions.
NOTE: To minimize the dashboard, select the arrow button < at the top of the dashboard.
Rear
Identify the rear components.
Table 2-8 Rear components and their descriptions
Component Description
(1) Vents (2) Enable airow to cool internal components.
NOTE: The computer fan starts up automatically to cool
internal components and prevent overheating. It is normal
for the internal fan to cycle on and o during routine
operation.
(2) Power connector Connects an AC adapter.
NOTE: To ensure that your computer operates at full
performance and can charge the battery when using
resource-intensive applications, use the AC adapter that
ships with your computer. You can use an optional 100 W,
20 V Type-C adapter or power bank when running light-
load tasks. System-o charging is supported only when
you use a 20 V Type-C adapter or power bank.
(3) AC adapter and battery light ● White: The AC adapter is connected and the battery is
fully charged.
● Blinking amber: The AC adapter is disconnected and
the battery has reached a low battery level.
● Amber: The AC adapter is connected and the battery
is charging.
● O: The battery is not charging.
(4) RJ-45 (network) jack/status lights Connects a network cable.
● White: The network is connected.
● Amber: Activity is occurring on the network.
Rear 13
Table 2-8 Rear components and their descriptions (continued)
Component Description
(5) HDMI® port Connects an optional video or audio device, such as a
high-denition television, any compatible digital or audio
component, or a high-speed High-Denition Multimedia
Interface® (HDMI) device.
(6) USB SuperSpeed port Connects a USB device, provides high-speed data transfer,
and (for select products) charges small devices (such as a
smartphone) when the computer is on or in Sleep mode.
NOTE: Use a standard USB Type-A charging cable or cable
adapter (purchased separately) when charging a small
external device.
Bottom
Identify the bottom components.
Table 2-9 Bottom components and their descriptions
Component Description
(1) Speakers (2) Produce sound.
(2) Vent Enables airow to cool internal components.
NOTE: The computer fan starts up automatically to cool
internal components and prevent overheating. It is normal
for the internal fan to cycle on and o during routine
operation.
14 Chapter 2Getting to know your computer
Labels
The labels aixed to the computer provide information that you might need when you troubleshoot system
problems or travel internationally with the computer. Labels can be in paper form or imprinted on the product.
IMPORTANT: Check the following locations for the labels described in this section: the bottom of the
computer, inside the battery bay, under the service door, on the back of the display, or on the bottom of a
tablet kickstand.
● Service label—Provides important information to identify your computer. When contacting support, you
might be asked for the serial number, the product number, or the model number. Locate this information
before you contact support.
Your service label will resemble one of the following examples. Refer to the illustration that most closely
matches the service label on your computer.
Table 2-10 Service label components
Component
(1) Serial number
(2) Product ID
(3) HP product name and model number
Table 2-11 Service label components
Component
(1) HP product name
(2) Model number
(3) Product ID
(4) Serial number
(5) Warranty period
Labels 15
Table 2-12 Service label components
Component
(1) HP product name
(2) Model number
(3) Warranty period
(4) Product ID
(5) Serial number
● Regulatory labels—Provide regulatory information about the computer.
● Wireless certication labels—Provide information about optional wireless devices and the approval
markings for the countries or regions in which the devices have been approved for use.
16 Chapter 2Getting to know your computer
Connecting to a network3
Your computer can travel with you wherever you go. But even at home, you can explore the globe and access
information from millions of websites by using your computer and a wired or wireless network connection.
This chapter helps you get connected to that world.
Connecting to a wireless network
Your computer might be equipped with one or more wireless devices.
● WLAN device—Connects the computer to wireless local area networks, which are commonly referred to
as Wi-Fi networks, wireless LANs, or WLANs. These connections typically occur in corporate oices, your
home, and public places such as airports, restaurants, coee shops, hotels, and universities. The WLAN
device in your computer communicates with a wireless router or a wireless access point.
● HP Mobile Broadband Module—Gives you wireless connectivity over a wireless wide area network
(WWAN), a much larger area. Mobile network operators install base stations (similar to cell phone towers)
throughout large geographic areas, eectively providing coverage across entire states, regions, or even
countries.
● Bluetooth® device—Creates a personal area network (PAN) to connect to other Bluetooth-enabled
devices such as computers, phones, printers, headsets, speakers, and cameras. In a PAN, each device
communicates directly with other devices, and devices must be relatively close together—typically within
10 m (approximately 33 ft) of each other.
Using the wireless controls
You can control the wireless devices in your computer using one or both of these features.
● Airplane mode key (also called wireless button or wireless key)
● Operating system controls
Airplane mode key
The computer might have an airplane mode key, one or more wireless devices, and one or two wireless lights.
All the wireless devices on your computer are enabled at the factory.
The wireless light indicates the overall power state of your wireless devices, not the status of individual
devices.
Operating system controls
The Network and Sharing Center allows you to set up a connection or network, connect to a network, and
diagnose and repair network problems.
To use operating system controls, on the taskbar, right-click the network status icon, and then select Network
and Internet settings.
Connecting to a WLAN
Before you can connect to a WLAN with this procedure, you must rst set up internet access.
Connecting to a network
17
NOTE: When you are setting up internet access in your home, you must establish an account with an
internet service provider (ISP). To purchase internet service and a modem, contact a local ISP. The ISP will
help set up the modem, install a network cable to connect your wireless router to the modem, and test the
internet service.
1. Be sure that the WLAN device is on.
2. On the taskbar, select the network status icon to open the Quick Settings menu. Select the arrow next to
the wireless icon, and the connect to one of the available networks.
If the WLAN is a security-enabled WLAN, you are prompted to enter a security code. Enter the code, and
then select
Next to complete the connection.
NOTE: If no WLANs are listed, you might be out of range of a wireless router or access point.
NOTE: If you do not see the WLAN that you want to connect to:
1. On the taskbar, right-click the network status icon, and then select Network and Internet settings.
2. Select Wi-Fi, and then select Show available known networks.
3. Connect to one of the available networks.
3. Follow the on-screen instructions to complete the connection.
After the connection is made, right-click the network status icon at the far right of the taskbar to verify the
name and status of the connection.
NOTE: The functional range (how far your wireless signals travel) depends on WLAN implementation,
router manufacturer, and interference from other electronic devices or structural barriers such as walls and
oors.
Using HP Mobile Broadband (select products only)
Your HP Mobile Broadband computer has built-in support for mobile broadband service. Your new computer,
when used with a mobile operator’s network, gives you the freedom to connect to the internet, send email, or
connect to your corporate network without the need for Wi-Fi hotspots.
You might need the HP Mobile Broadband Module IMEI number, MEID number, or both to activate mobile
broadband service. The number might be printed on a label located on the bottom of your computer, inside
the battery bay, under the service door, or on the back of the display.
Locating mobile operator settings
To locate mobile operator settings:
1. On the taskbar, right-click the network status icon.
2. Select Network and Internet settings.
3. Under the Network & Internet section, select Cellular, and then, under More cellular settings select
Mobile operator settings.
Some mobile network operators require the use of a subscriber identity module (SIM) card. A SIM card
contains basic information about you, such as a personal identication number (PIN), as well as network
information. Some computers include a SIM card that is preinstalled. If the SIM card is not preinstalled, it
might be included with the HP Mobile Broadband documents provided with your computer, or the mobile
network operator might provide it separately from the computer.
18
Chapter 3Connecting to a network
Connecting with HP Mobile Broadband
To connect with HP Mobile Broadband:
1. On the taskbar, select the network icon to open the Quick Settings menu.
2. Select the arrow next to the signal bars icon to connect.
For information about HP Mobile Broadband and how to activate service with a preferred mobile network
operator, see the HP Mobile Broadband information included with your computer.
Using eSIM (select products only)
Your computer might be equipped with an eSIM. An eSIM is a programmable version of the commonly used
SIM that you can use to download dierent proles from selected carriers.
An eSIM lets you connect to the internet over a cellular data connection. With an eSIM, you do not need to get
a SIM card from your mobile operator, and you can quickly switch between mobile operators and data plans.
For example, you might have one cellular data plan for work and a dierent plan with another mobile operator
for personal use. If you travel, you can connect in more places by nding mobile operators with plans in that
area.
You can implement eSIMs using these methods:
● Embed the eSIM chip (eUICC). The notebook then operates as a dual SIM, one as eUICC and the second as
standard micro or nano SIM card on a SIM card tray. Only one SIM can be active at a time.
● Place a removable physical eSIM on a SIM card tray, the same as a standard micro or nano SIM card. In this
case, the eSIM is not limited to a single carrier (physical blank eSIM).
You must add an eSIM prole to connect to the internet using cellular data. To add a prole, manage SIM
proles, and learn how to use an eSIM, go to https://www.support.microsoft.com , and type Use an eSIM
in the search bar.
Using GPS (select products only)
Your computer might be equipped with a Global Positioning System (GPS) device. GPS satellites deliver
location, speed, and direction information to GPS-equipped systems.
To enable GPS, be sure that location is enabled under the Location setting.
1. Select the Search icon in the taskbar, type location in the search box.
2. Select Location privacy settings, and then make sure that location services are enabled.
Using Bluetooth wireless devices (select products only)
A Bluetooth device provides short-range wireless communications that replace the physical cable connections
that traditionally link electronic devices.
● Computers (desktop, notebook)
● Phones (cellular, cordless, smartphone)
● Imaging devices (printer, camera)
● Audio devices (headset, speakers)
● Mouse
Connecting with HP Mobile Broadband
19
● External keyboard
Connecting Bluetooth devices
Before you can use a Bluetooth device, you must establish a Bluetooth connection.
1. In the taskbar, select the Search icon, type bluetooth in the search box, and then select Bluetooth and
other devices settings.
2. Enable Bluetooth, if it is not already enabled.
3. Select Add device, and then in the Add device dialog box, select Bluetooth.
4. Select your device from the list, and then follow the on-screen instructions.
NOTE: If the device requires verication, a pairing code is displayed. On the device that you are adding,
follow the on-screen instructions to verify that the code on your device matches the pairing code. For more
information, see the documentation provided with the device.
NOTE: If your device does not appear in the list, be sure that Bluetooth on that device is turned on. Some
devices might have additional requirements; see the documentation provided with the device.
Connecting to a wired network—LAN (select products only)
Use a LAN connection to connect the computer directly to a router in your home (instead of working
wirelessly) or to connect to an existing network at your oice.
If there is no RJ-45 (network) port on the computer, connecting to a LAN requires a network cable and a
network jack or an optional docking device or expansion product.
To connect the network cable, follow these steps:
1. Plug the network cable into the network jack (1) on the computer.
2. Plug the other end of the network cable into a network wall jack (2) or router.
NOTE: If the network cable contains noise suppression circuitry (3), which prevents interference from
TV and radio reception, orient the circuitry end of the cable toward the computer.
20 Chapter 3Connecting to a network
Enjoying entertainment features4
Use your HP computer as an entertainment hub to socialize via the camera, enjoy and manage your music,
and download and watch movies. Or, to make your computer an even more powerful entertainment center,
connect external devices like a monitor, projector, TV, speakers, or headphones.
Using the camera
Your computer has one or more cameras that enable you to connect with others for work or play. Cameras can
be front facing, rear facing, or pop up.
To determine which camera or cameras are on your product, see Getting to know your computer on page 3.
Most cameras allow you to video chat, record video, and record still images. Some also provide HD (high-
denition) capability, apps for gaming, or facial recognition software like Windows Hello. See Securing your
computer and information on page 44 for details about using Windows Hello.
You can enhance your computer privacy by covering the lens with the camera privacy cover. By default, the
camera lens is uncovered, but you can slide the camera privacy cover to block the camera's view. To use the
camera, slide the camera privacy cover in the opposite direction to reveal the lens.
To use your camera, select the Search icon in the taskbar, type camera in the search box, and then select
Camera from the list of applications.
NOTE: The rst time you select the Camera app, you must select whether Camera can access your precise
location.
Using the HyperX Cloud II Core Wireless headset (select products
only)
Your computer might include a HyperX Cloud II Core Wireless headset.
You can connect the headset using the headset’s built-in wireless transceiver or USB wireless receiver. For
information about setting up and using the headset, see the documentation included with the headset.
Enjoying entertainment features 21
NOTE: It is recommended that you fully charge the headset before rst use.
Using audio
You can download and listen to music, stream audio content (including radio) from the web, record audio, or
mix audio and video to create multimedia. You can also play music CDs on the computer (on select products)
or attach an external optical drive to play CDs. To enhance your listening enjoyment, attach external audio
devices such as speakers or headphones.
Connecting speakers
You can attach wired speakers to your computer by connecting them to a USB port or to the audio-out
(headphone)/audio-in (microphone) combo jack on your computer or on a docking station.
To connect wireless speakers to your computer, follow the device manufacturer's instructions. To connect
high-denition speakers to the computer, see Setting up HDMI audio on page 25. Before connecting
speakers, lower the volume setting.
Connecting headphones
You can connect wired headphones to the audio-out (headphone)/audio-in (microphone) combo jack on your
computer.
WARNING! To reduce the risk of personal injury, lower the volume setting before putting on headphones,
earbuds, or a headset. For additional safety information, see the Regulatory, Safety, and Environmental
Notices.
To access this document:
■
Select the Search icon in the taskbar, type HP Documentation in the search box, and then select HP
Documentation.
To connect wireless headphones to your computer, follow the device manufacturer's instructions.
22
Chapter 4Enjoying entertainment features
Connecting headsets
Headphones combined with a microphone are called headsets. You can connect wired headsets to the
audio-out (headphone)/audio-in (microphone) combo jack on your computer.
WARNING! To reduce the risk of personal injury, lower the volume setting before putting on headphones,
earbuds, or a headset. For additional safety information, see the Regulatory, Safety, and Environmental
Notices.
To access this document:
■
Select the Search icon in the taskbar, type HP Documentation in the search box, and then select HP
Documentation.
To connect wireless headsets to your computer, follow the device manufacturer's instructions.
Using sound settings
Use sound settings to adjust system volume, change system sounds, or manage audio devices.
Sound settings
To view or change sound settings, follow these steps.
1. Select the Search icon in the taskbar, type control panel in the search box, and then select Control
Panel.
2. Select Hardware and Sound, and then select Sound.
Audio settings
Your computer might include an enhanced sound system by Bang & Olufsen, B&O, or another provider. As a
result, your computer might include advanced audio features that can be controlled through an audio control
panel specic to your sound system.
Use the audio control panel to view and control audio settings.
■
Select the Search icon in the taskbar, type audio control in the search box, and then select the audio
control panel for your system.
Using video
Your computer is a powerful video device that enables you to watch streaming video from your favorite
websites and download video and movies to watch on your computer when you are not connected to a
network.
To enhance your viewing enjoyment, use one of the video ports on the computer to connect an external
monitor, projector, or TV.
IMPORTANT: Be sure that the external device is connected to the correct port on the computer, using the
correct cable. Follow the device manufacturer's instructions.
For information about using your USB Type-C features, go to http://www.hp.com/support, and follow the
instructions to nd your product.
Connecting headsets
23
Connecting a Thunderbolt device using a USB Type-C cable
To see video or high-resolution display output on an external Thunderbolt device, connect the Thunderbolt
device according to the instructions.
NOTE: To connect a USB Type-C Thunderbolt™ device to your computer, you need a USB Type-C cable,
purchased separately.
1. Connect one end of the USB Type-C cable to the USB Type-C Thunderbolt port on the computer.
2. Connect the other end of the cable to the external Thunderbolt device.
3. Press the fn+f1 keys to cycle through one of four display states:
● PC screen only: View the screen image on the computer only.
● Duplicate: View the screen image simultaneously on both the computer and external device.
● Extend: View the screen image extended across both the computer and external device.
● Second screen only: View the screen image on the external device only.
Each time you press fn+f1, the display state changes.
NOTE: For best results, especially if you choose the Extend option, increase the screen resolution of the
external device, as follows. Select the Start button, select Settings, select System, and then select
Display. Under Scale & layout, select the appropriate resolution, and then select Keep changes.
Connecting video devices using an HDMI cable (select products only)
HDMI (high-denition media interface) cables connect high-denition devices for enhanced audio and video.
Connecting a
high-denition TV or monitor using HDMI
To see the computer screen image on a high-denition TV or monitor, connect the high-denition device
according to the instructions.
NOTE: To connect an HDMI device to your computer, you need an HDMI cable, purchased separately.
24
Chapter 4Enjoying entertainment features
1. Connect one end of the HDMI cable to the HDMI port on the computer.
NOTE: HDMI port shape can vary by product.
2. Connect the other end of the cable to the high-denition TV or monitor.
3. Press the fn+f1 keys to cycle through one of four display states:
● PC screen only: View the screen image on the computer only.
● Duplicate: View the screen image simultaneously on both the computer and the external device.
● Extend: View the screen image extended across both the computer and the external device.
● Second screen only: View the screen image on the external device only.
Each time you press fn+f1, the display state changes.
NOTE: For best results, especially if you choose the Extend option, increase the screen resolution of the
external device, as follows. Select the Start button, select Settings, select System, and then select
Display. Under Scale & layout, select the appropriate resolution, and then select Keep changes.
Setting up HDMI audio
HDMI is the only video interface that supports high-denition video and audio.
Turn on HDMI audio
After you connect an HDMI TV to the computer, you can then turn on HDMI audio by following this procedure.
1. Right-click the Speakers icon in the notication area, at the far right of the taskbar, select Sound
settings, and then select More sound settings.
2. On the Playback tab, select the name of the digital output device.
3. Select Set Default, and then select OK.
Setting up HDMI audio
25
Return audio to computer speakers
Follow these steps to return the audio stream to the computer speakers.
1. Right-click the Speakers icon in the notication area, at the far right of the taskbar, select Sound
settings, and then select More sound settings.
2. On the Playback tab, select Speakers.
3. Select Set Default, and then select OK.
Discovering and connecting to Miracast-compatible wireless displays (select products
only)
Follow these steps to discover and connect to Miracast®-compatible wireless displays without leaving your
current apps.
1. Select the Search icon in the taskbar, type connect in the search box, and then select Connect to a
wireless display.
2. Under Scale & layout, select Connect next to Connect to a wireless display.
3. Select a setting, and then follow the on-screen instructions.
Using data transfer
Your computer is a powerful entertainment device that enables you to transfer photos, videos, and movies
from your USB devices to view on your computer.
To enhance your viewing enjoyment, use one of the USB Type-C ports on the computer to connect a USB
device, such as a cell phone, camera, activity tracker, or smartwatch, and transfer the les to your computer.
IMPORTANT: Be sure that the external device is connected to the correct port on the computer, using the
correct cable. Follow the device manufacturer's instructions.
For information about using your USB Type-C features, go to http://www.hp.com/support, and follow the
instructions to nd your product.
Connecting devices to a USB Type-C port (select products only)
To connect a USB Type-C device to your computer, you need a USB Type-C cable, purchased separately.
26 Chapter 4Enjoying entertainment features
1. Connect one end of the USB Type-C cable to the USB Type-C port on the computer.
2. Connect the other end of the cable to the external device.
Connecting devices to a USB Type-C port (select products only) 27
Navigating the screen5
Depending on your computer model, you can navigate the computer screen using one or more methods.
● Use touch gestures directly on the computer screen.
● Use touch gestures on the touchpad.
● Use an optional mouse or keyboard (purchased separately).
● Use an on-screen keyboard.
● Use a pointing stick.
Using touchpad and touch screen gestures
The touchpad helps you navigate the computer screen and control the pointer using simple touch gestures.
You can also use the left and right touchpad buttons as you would use the corresponding buttons on an
external mouse. To navigate a touch screen (select products only), touch the screen directly using gestures
described in this chapter.
To customize gestures and see videos of how they work, select the Search icon in the taskbar, type control
panel in the search box, select Control Panel, and then select Hardware and Sound. Under Devices and
Printers, select Mouse.
Some products include a precision touchpad, which provides enhanced gesture functionality. To determine if
you have a precision touchpad and nd additional information, select Start, select Settings, select Bluetooth &
devices, and then select Touchpad.
NOTE: Unless noted, gestures can be used on both the touchpad and a touch screen.
Tap
Point to an item on the screen, and then tap one nger on the touchpad zone or touch screen to select the
item. Double-tap an item to open it.
Two-nger
pinch zoom
Use the two-nger pinch zoom to zoom out or in on images or text.
● Zoom out by placing two ngers apart on the touchpad zone or touch screen and then moving your
ngers together.
28
Chapter 5Navigating the screen
● Zoom in by placing two ngers together on the touchpad zone or touch screen and then moving your
ngers apart.
Two-nger slide (touchpad and precision touchpad)
Place two ngers slightly apart on the touchpad zone and then drag them up, down, left, or right to move up,
down, or sideways on a page or image.
Two-nger tap (touchpad and precision touchpad)
Tap two ngers on the touchpad zone to open the options menu for the selected object.
NOTE: The two-nger tap performs the same function as right-clicking with a mouse.
Three-nger
tap (touchpad and precision touchpad)
By default, the three-nger tap opens the taskbar search box. Tap three ngers on the touchpad zone to
perform the gesture.
To change the function of this gesture on a precision touchpad, select Start, select Settings, select Bluetooth
& devices, and then select Touchpad. Under Three-nger gestures, in the Taps box, select a gesture setting.
Two-nger
slide (touchpad and precision touchpad) 29
Four-nger tap (touchpad and precision touchpad)
By default, the four-nger tap opens the Action Center. Tap four ngers on the touchpad zone to perform the
gesture.
To change the function of this gesture on a precision touchpad, select Start, select Settings, select Bluetooth
& devices, and then select Touchpad. Under Four-nger gestures, in the Taps box, select a gesture setting.
Three-nger swipe (touchpad and precision touchpad)
By default, the three-nger swipe switches between open apps and the desktop.
● Swipe 3 ngers away from you to see all open windows.
● Swipe 3 ngers toward you to show the desktop.
● Swipe 3 ngers left or right to switch between open windows.
To change the function of this gesture on a precision touchpad, select Start, select Settings, select Bluetooth
& devices, and then select Touchpad. Under Three-nger gestures, in the Swipes box, select a gesture setting.
Four-nger
swipe (precision touchpad)
By default, the four-nger swipe switches between open desktops.
● Swipe 4 ngers away from you to see all open windows.
● Swipe 4 ngers toward you to show the desktop.
● Swipe 4 ngers left or right to switch between desktops.
To change the function of this gesture, select Start, select Settings, select Bluetooth & devices, and then
select Touchpad. Under Four-nger gestures, in the Swipes box, select a gesture setting.
30
Chapter 5Navigating the screen
One-nger slide (touch screen)
Use the one-nger slide to pan or scroll through lists and pages, or to move an object.
● To scroll across the screen, lightly slide one nger across the screen in the direction you want to move.
● To move an object, press and hold your nger on an object, and then drag your nger to move the object.
Using an optional keyboard or mouse
An optional keyboard or mouse allows you to type, select items, scroll, and perform the same functions as
you do using touch gestures. The keyboard also allows you to use action keys and hot keys to perform specic
functions.
Using an on-screen keyboard (select products only)
Select products have an on-screen keyboard.
1. To display an on-screen keyboard, tap the keyboard icon in the notication area, at the far right of the
taskbar.
2. Begin typing.
NOTE: Suggested words might be displayed above the on-screen keyboard. Tap a word to select it.
NOTE: Action keys and hot keys do not display or function on the on-screen keyboard.
One-nger slide (touch screen) 31
Managing power6
Your computer can operate on either battery power or external power. When the computer is running on
battery power and an external power source is not available to charge the battery, it is important to monitor
and conserve the battery charge.
Some power management features described in this chapter might not be available on your computer.
Using Sleep and Hibernation
Windows has two power-saving states, Sleep and Hibernation.
IMPORTANT: Several well-known vulnerabilities exist when a computer is in the Sleep state. To prevent an
unauthorized user from accessing data on your computer, even encrypted data, HP recommends that you
always initiate Hibernation instead of Sleep anytime the computer will be out of your physical possession.
This practice is particularly important when you travel with your computer.
IMPORTANT: To reduce the risk of possible audio and video degradation, loss of audio or video playback
functionality, or loss of information, do not initiate Sleep while reading from or writing to a disc or an
external media card.
● Sleep—The Sleep state is automatically initiated after a period of inactivity. Your work is saved to
memory, allowing you to resume your work very quickly. You can also initiate Sleep manually. For more
information, see Initiating and exiting Sleep on page 32.
● Hibernation—The Hibernation state is automatically initiated if the battery reaches a critical level or the
computer has been in the Sleep state for an extended period of time. In the Hibernation state, your work
is saved to a hibernation le and the computer powers down. You can also initiate Hibernation manually.
For more information, see Initiating and exiting Hibernation (select products only) on page 33.
Initiating and exiting Sleep
You can initiate Sleep several ways.
● Select the Start button, select the Power icon, and then select Sleep.
● Close the display (select products only).
● Press the Sleep hot key (select products only); for example, fn+f1 or fn+f12.
● Briey press the power button (select products only).
You can exit Sleep in any of the following ways:
● Briey press the power button.
● If the computer is closed, raise the display (select products only).
● Press a key on the keyboard (select products only).
● Tap the touchpad (select products only).
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Chapter 6Managing power
When the computer exits Sleep, your work returns to the screen.
NOTE: If you have set a password to be required on exiting Sleep, you must enter your Windows password
before your work returns to the screen.
Initiating and exiting Hibernation (select products only)
You can enable user-initiated Hibernation and change other power settings and timeouts using Power and
sleep settings.
1. Select the Search icon in the taskbar, type power, and then select Choose a power plan.
2. In the left pane, select Choose what the power buttons do (wording might vary by product).
3. Depending on your product, you can enable Hibernation for battery power or external power in any of
the following ways:
● Power button—Under Power and sleep buttons and lid settings (wording might vary by product),
select When I press the power button, and then select Hibernate.
● Sleep button (select products only)—Under Power and sleep buttons and lid settings (wording might
vary by product), select When I press the sleep button, and then select Hibernate.
● Lid (select products only)—Under Power and sleep buttons and lid settings (wording might vary by
product), select When I close the lid, and then select Hibernate.
● Power menu—Select Change Settings that are currently unavailable, and then, under Shutdown
settings, select the Hibernate check box.
The Power menu can be accessed by selecting the Start button.
4. Select Save changes.
To initiate Hibernation, use the method that you enabled in step 3.
To exit Hibernation, briey press the power button.
NOTE: If you have set a password to be required on exiting Hibernation, you must enter your Windows
password before your work returns to the screen.
Shutting down (turning
o) the computer
The Shut down command closes all open programs, including the operating system, and then turns o the
display and the computer.
IMPORTANT: Unsaved information is lost when the computer shuts down. Be sure to save your work before
shutting down the computer.
Shut down the computer when it will be unused and disconnected from external power for an extended
period.
The recommended procedure is to use the Windows Shut down command.
NOTE: If the computer is in the Sleep state or in Hibernation, rst exit Sleep or Hibernation by briey
pressing the power button.
1. Save your work and close all open programs.
Initiating and exiting Hibernation (select products only)
33
2. Select the Start button, select the Power icon, and then select Shut down.
If the computer is unresponsive and you are unable to use the preceding shutdown procedures, try the
following emergency procedures in the sequence provided:
● Press ctrl+alt+delete, select the Power icon, and then select Shut down.
● Press and hold the power button for at least 10 seconds.
● If your computer has a user-replaceable battery (select products only), disconnect the computer from
external power, and then remove the battery.
Using the Power icon
Dierent Power icons indicate whether the computer is running on battery or external power. Placing the
mouse pointer over the icon reveals a message if the battery has reached a low or critical battery level.
The Power icon is located on the Windows taskbar. The Power icon allows you to quickly access power
settings and view the remaining battery charge.
●
To view the percentage of remaining battery charge, place the mouse pointer over the Power icon .
● To view power and battery settings, right-click the Power icon , and then select Power and sleep
settings.
Running on battery power
When a charged battery is in the computer and the computer is not plugged into external power, the computer
runs on battery power. When the computer is o and unplugged from external power, the battery in the
computer slowly discharges. The computer displays a message when the battery reaches a low or critical
battery level.
WARNING! To reduce potential safety issues, use only the battery provided with the computer, a
replacement battery provided by HP, or a compatible battery purchased from HP.
Computer battery life varies, depending on power management settings, programs running on the computer,
screen brightness, external devices connected to the computer, and other factors.
NOTE: Select computer products can switch between graphic controllers to conserve battery charge.
Using HP Fast Charge (select products only)
The HP Fast Charge feature allows you to quickly charge your computer battery. The charging time might vary
by ± 10%. When the remaining battery charge is between 0 and 50%, the battery will charge to 50% of full
capacity in no more than 30 to 45 minutes, depending on your computer model.
To use HP Fast Charge, shut down your computer, and then connect the AC adapter to your computer and to
external power.
Displaying battery charge
When you are using your computer while running on battery power only, periodically check the battery charge.
34
Chapter 6Managing power
To view the percentage of remaining battery charge, place the mouse pointer over the Power icon .
Finding battery information in HP Support Assistant (select products only)
Follow these steps to access battery information:
1. Select the Search icon in the taskbar, type support in the search box, and then select the HP Support
Assistant app.
– or –
Select the question mark icon in the taskbar.
2. Select Fixes & Diagnostics, select Check your battery, and then select Launch. If HP Battery Check
indicates that your battery should be replaced, contact support.
HP Support Assistant provides the following tools and information about the battery:
● HP Battery Check
● Information about battery types, specications, life cycles, and capacity
Conserving battery power
Be sure to conserve battery power and maximize battery life.
● Lower the brightness of the display.
● Turn o wireless devices when you are not using them.
● Disconnect unused external devices that are not plugged into an external power source, such as an
external hard drive connected to a USB port.
● Stop, disable, or remove any external media cards that you are not using.
● Before you leave your work, initiate Sleep or shut down the computer.
Identifying low battery levels
When a battery that is the sole power source for the computer reaches a low or critical battery level, the
battery light and power icon indicate a low battery level.
● The battery light (select products only) indicates a low or critical battery level.
– or –
● The Power icon shows a low or critical battery notication.
NOTE: For additional information about the Power icon, see Using the Power icon on page 34.
The computer takes the following actions for a critical battery level:
● If Hibernation is disabled and the computer is on or in the Sleep state, the computer remains briey in the
Sleep state and then shuts down and loses any unsaved information.
● If Hibernation is enabled and the computer is on or in the Sleep state, the computer initiates Hibernation.
Finding battery information in HP Support Assistant (select products only)
35
Resolving a low battery level
You can quickly resolve low-battery-level conditions.
Resolving a low battery level when external power is available
Connect one of the following to the computer and to external power.
● AC adapter
● Optional docking device or expansion product
● Optional power adapter purchased as an accessory from HP
Resolving a low battery level when no power source is available
Save your work and shut down the computer.
Resolving a low battery level when the computer cannot exit Hibernation
When the battery level is low and you cannot bring the computer out of Hibernation, connect the AC adapter.
1. Connect the AC adapter to the computer and to external power.
2. Exit Hibernation by pressing the power button.
Factory-sealed battery
To monitor the status of the battery, or if the battery is no longer holding a charge, run HP Battery Check in
the HP Support Assistant app (select products only).
1. Select the Search icon in the taskbar, type support in the search box, and then select the HP Support
Assistant app.
– or –
Select the question mark icon in the taskbar.
2. Select Fixes & Diagnostics, select Check your battery, and then select Launch. If HP Battery Check
indicates that your battery should be replaced, contact support.
The battery in this product cannot be easily replaced by users themselves. Removing or replacing the battery
could aect your warranty coverage. If a battery is no longer holding a charge, contact support.
Running on external power
For information about connecting to external power, see the Setup Instructions poster provided in the
computer box.
The computer does not use battery power when the computer is connected to external power with an
approved AC adapter or an optional docking device or expansion product.
WARNING! To reduce potential safety issues, use only the AC adapter provided with the computer, a
replacement AC adapter provided by HP, or a compatible AC adapter purchased from HP.
WARNING! Do not charge the computer battery while you are aboard aircraft.
36
Chapter 6Managing power
Connect the computer to external power under any of the following conditions:
● When charging or calibrating a battery
● When installing or updating system software
● When updating the system BIOS
● When writing information to a disc (select products only)
● When running Disk Defragmenter on computers with internal hard drives
● When performing a backup or recovery
When you connect the computer to external power:
● The battery begins to charge.
● The Power icon changes appearance.
When you disconnect external power:
● The computer switches to battery power.
● The Power icon changes appearance.
Running on external power 37
Maintaining your computer7
Performing regular maintenance keeps your computer in optimal condition. This chapter explains how to
use tools like Disk Defragmenter and Disk Cleanup. It also provides instructions for updating programs and
drivers, steps to clean the computer, and tips for traveling with (or shipping) the computer.
Improving performance
You can improve the performance of your computer by performing regular maintenance tasks with tools such
as Disk Defragmenter and Disk Cleanup.
Using Disk Defragmenter
HP recommends using Disk Defragmenter to defragment your hard drive at least once a month.
NOTE: It is not necessary to run Disk Defragmenter on solid-state drives.
To run Disk Defragmenter:
1. Connect the computer to AC power.
2. Select the Search icon in the taskbar, type defragment in the search box, and then select Defragment
and Optimize Drives.
3. Follow the on-screen instructions.
For additional information, access the Disk Defragmenter software Help.
Using Disk Cleanup
Use Disk Cleanup to search the hard drive for unnecessary les that you can safely delete to free up disk space
and help the computer run more eiciently.
To run Disk Cleanup:
1. Select the Search icon in the taskbar, type disk in the search box, and then select Disk Cleanup.
2. Follow the on-screen instructions.
Using HP 3D DriveGuard (select products only)
HP 3D DriveGuard protects a hard drive by parking the drive and halting data requests under some conditions.
● You drop the computer.
● You move the computer with the display closed while the computer is running on battery power.
A short time after one of these events, HP 3D DriveGuard returns the hard drive to normal operation.
NOTE: Only internal hard drives are protected by HP 3D DriveGuard. A hard drive installed in an optional
docking device or connected to a USB port is not protected by HP 3D DriveGuard.
38
Chapter 7Maintaining your computer
NOTE: Because solid-state drives (SSDs) lack moving parts, HP 3D DriveGuard is unnecessary for these
drives.
Identifying HP 3D DriveGuard status
The hard drive light on the computer changes color to show that the drive in a primary hard drive bay, the
secondary hard drive bay (select products only), or both are parked.
Updating programs and drivers
HP recommends that you update your programs and drivers on a regular basis. Updates can resolve issues
and bring new features and options to your computer. For example, older graphics components might not
work well with the most recent gaming software. Without the latest driver, you do not get the most out of
your equipment.
Depending on your operating system, you can use the following methods to update programs and drivers:
● Updating both programs and drivers on page 39
● Updating programs only on page 39
● Updating drivers only on page 39
Updating both programs and drivers
Use this procedure to update both programs and drivers.
1. Select the Search icon in the taskbar, type support in the search box, and then select the HP Support
Assistant app.
‒ or –
Select the question mark icon in the taskbar.
2. Under My notebook, select Updates. The Software and Drivers window opens, and Windows checks for
updates.
3. Follow the on-screen instructions.
Updating programs only
Use this procedure to update programs only.
1. Select Start, and then select Microsoft Store.
2. Select the dots next to your prole picture in the top-right corner, and then select Downloads and
updates.
3. On the Downloads and updates page, select Get updates, and then follow the on-screen instructions.
Updating drivers only
Use this procedure to update drivers only.
1. Select the Search icon in the taskbar, type windows update settings in the search box, and then
select Windows Update settings.
Identifying HP 3D DriveGuard status
39
2. Select Check for updates, and then follow the on-screen instructions.
NOTE: If Windows does not nd a new driver, go to the device manufacturer's website, and follow the
instructions.
Cleaning your computer
Cleaning your computer regularly removes dirt and debris so that your device continues to operate at its best.
Use the following information to safely clean the external surfaces of your computer.
Enabling HP Easy Clean (select products only)
HP Easy Clean helps you to avoid accidental input while you clean the computer surfaces. This software
disables devices such as the keyboard, touch screen, and touchpad for a preset amount of time so that you
can clean all computer surfaces.
1. Start HP Easy Clean in one of the following ways:
● Select the Start menu, and then select HP Easy Clean.
– or –
● Select the HP Easy Clean icon in the taskbar.
– or –
● Select Start, and then select the HP Easy Clean tile.
2. Now that your device is disabled for a short period, see Removing dirt and debris from your computer on
page 40 for the recommended steps to clean the high-touch, external surfaces on your computer. After
you remove the dirt and debris, you can also clean the surfaces with a disinfectant. See Cleaning your
computer with a disinfectant on page 41 for guidelines to help prevent the spread of harmful bacteria
and viruses.
Removing dirt and debris from your computer
Here are the recommended steps to clean dirt and debris from your computer.
For computers with wood veneer, see Caring for wood veneer (select products only) on page 42.
1. Wear disposable gloves made of latex (or nitrile gloves, if you are latex-sensitive) when cleaning the
surfaces.
2. Turn o your device and unplug the power cord and other connected external devices. Remove any
installed batteries from items such as wireless keyboards.
CAUTION: To prevent electric shock or damage to components, never clean a product while it is turned
on or plugged in.
3. Moisten a microber cloth with water. The cloth should be moist, but not dripping wet.
IMPORTANT: To avoid damaging the surface, avoid abrasive cloths, towels, and paper towels.
4. Wipe the exterior of the product gently with the moistened cloth.
IMPORTANT: Keep liquids away from the product. Avoid getting moisture in any openings. If liquid
makes its way inside your HP product, it can cause damage to the product. Do not spray liquids directly
40
Chapter 7Maintaining your computer
on the product. Do not use aerosol sprays, solvents, abrasives, or cleaners containing hydrogen peroxide
or bleach that might damage the nish.
5. Start with the display (if applicable). Wipe carefully in one direction, and move from the top of the
display to the bottom. Finish with any exible cables, like power cord, keyboard cable, and USB cables.
6. Be sure that surfaces have completely air-dried before turning the device on after cleaning.
7. Discard the gloves after each cleaning. Clean your hands immediately after you remove the gloves.
See Cleaning your computer with a disinfectant on page 41 for recommended steps to clean the high-touch,
external surfaces on your computer to help prevent the spread of harmful bacteria and viruses.
Cleaning your computer with a disinfectant
The World Health Organization (WHO) recommends cleaning surfaces, followed by disinfection, as a best
practice for preventing the spread of viral respiratory illnesses and harmful bacteria.
After cleaning the external surfaces of your computer using the steps in Removing dirt and debris from your
computer on page 40, Caring for wood veneer (select products only) on page 42, or both, you might also
choose to clean the surfaces with a disinfectant. A disinfectant that is within HP’s cleaning guidelines is an
alcohol solution consisting of 70% isopropyl alcohol and 30% water. This solution is also known as rubbing
alcohol and is sold in most stores.
Follow these steps when disinfecting high-touch, external surfaces on your computer:
1. Wear disposable gloves made of latex (or nitrile gloves, if you are latex-sensitive) when cleaning the
surfaces.
2. Turn o your device and unplug the power cord and other connected external devices. Remove any
installed batteries from items such as wireless keyboards.
CAUTION: To prevent electric shock or damage to components, never clean a product while it is turned
on or plugged in.
3. Moisten a microber cloth with a mixture of 70% isopropyl alcohol and 30% water. The cloth should be
moist, but not dripping wet.
CAUTION: Do not use any of the following chemicals or any solutions that contain them, including
spray-based surface cleaners: bleach, peroxides (including hydrogen peroxide), acetone, ammonia, ethyl
alcohol, methylene chloride, or any petroleum-based materials, such as gasoline, paint thinner, benzene,
or toluene.
IMPORTANT: To avoid damaging the surface, avoid abrasive cloths, towels, and paper towels.
4. Wipe the exterior of the product gently with the moistened cloth.
IMPORTANT: Keep liquids away from the product. Avoid getting moisture in any openings. If liquid
makes its way inside your HP product, it can cause damage to the product. Do not spray liquids directly
on the product. Do not use aerosol sprays, solvents, abrasives, or cleaners containing hydrogen peroxide
or bleach that might damage the nish.
5. Start with the display (if applicable). Wipe carefully in one direction, and move from the top of the
display to the bottom. Finish with any exible cables, like power cord, keyboard cable, and USB cables.
6. Be sure that surfaces have completely air-dried before turning the device on after cleaning.
Cleaning your computer with a disinfectant
41
7. Discard the gloves after each cleaning. Clean your hands immediately after you remove the gloves.
Caring for wood veneer (select products only)
Your product might feature high-quality wood veneer. As with all natural wood products, proper care is
important for best results over the life of the product. Because of the nature of natural wood, you might see
unique variations in the grain pattern or subtle variations in color, which are normal.
● Clean the wood with a dry, static-free microber cloth or chamois.
● Avoid cleaning products containing substances such as ammonia, methylene chloride, acetone,
turpentine, or other petroleum-based solvents.
● Do not expose the wood to sun or moisture for long periods of time.
● If the wood becomes wet, dry it by dabbing with an absorbent, lint-free cloth.
● Avoid contact with any substance that might dye or discolor the wood.
● Avoid contact with sharp objects or rough surfaces that might scratch the wood.
See Removing dirt and debris from your computer on page 40 for the recommended steps to clean the
high-touch, external surfaces on your computer. After you remove the dirt and debris, you can also clean
the surfaces with a disinfectant. See Cleaning your computer with a disinfectant on page 41 for sanitizing
guidelines to help prevent the spread of harmful bacteria and viruses.
Traveling with or shipping your computer
If you must travel with or ship your computer, follow these tips to keep your equipment safe.
● Prepare the computer for traveling or shipping:
– Back up your information to an external drive.
– Remove all discs and all external media cards, such as memory cards.
– Turn o and then disconnect all external devices.
– Shut down the computer.
● Take a backup of your information. Keep the backup separate from the computer.
● When traveling by air, carry the computer as hand luggage; do not check it with the rest of your luggage.
IMPORTANT: Avoid exposing a drive to magnetic elds. Security devices with magnetic elds include
airport walk-through devices and security wands. Airport conveyer belts and similar security devices
that check carry-on baggage use X-rays instead of magnetism and do not damage drives.
● If you plan to use the computer during a ight, listen for the in-ight announcement that tells you when
you can use your computer. In-ight computer use is at the discretion of the airline.
● If you are shipping the computer or a drive, use suitable protective packaging and label the package
“FRAGILE.”
● The use of wireless devices might be restricted in some environments. Such restrictions might apply
aboard aircraft, in hospitals, near explosives, and in hazardous locations. If you are uncertain of the policy
that applies to the use of a wireless device in your computer, ask for authorization to use your computer
before you turn it on.
42
Chapter 7Maintaining your computer
● If you are traveling internationally, follow these suggestions:
– Check the computer-related customs regulations for each country or region on your itinerary.
– Check the power cord and adapter requirements for each location in which you plan to use the
computer. Voltage, frequency, and plug congurations vary.
WARNING! To reduce the risk of electric shock, re, or damage to the equipment, do not attempt
to run the computer from a voltage converter kit that is sold for appliances.
Traveling with or shipping your computer 43
Securing your computer and information8
Computer security is essential for protecting the condentiality, integrity, and availability of your information.
Standard security solutions provided by the Windows operating system, HP applications, the Setup Utility
(BIOS), and other third-party software can help protect your computer from a variety of risks, such as viruses,
worms, and other types of malicious code.
NOTE: Some security features listed in this chapter may not be available on your computer.
Using passwords
A password is a group of characters that you choose to secure your computer information and to protect
online transactions. You can set several types of passwords. For example, when you set up your computer
for the rst time, you were asked to create a user password to secure your computer. You can set additional
passwords in Windows or in HP Setup Utility (BIOS), which is preinstalled on your computer.
You may nd it helpful to use the same password for a Setup Utility (BIOS) feature and for a Windows security
feature.
To create and save passwords, use the following tips:
● To reduce the risk of being locked out of the computer, record each password and store it in a secure place
away from the computer. Do not store passwords in a le on the computer.
● When creating passwords, follow requirements set by the program.
● Change your passwords at least every 3 months.
● An ideal password is long and has letters, punctuation, symbols, and numbers.
● Before you send your computer for service, back up your les, delete condential les, and then remove
all password settings.
NOTE: For additional information about Windows passwords, such as screen-saver passwords:
Select the Search icon in the taskbar, type support in the search box, and then select the HP Support
Assistant app.
– or –
Select the question mark icon in the taskbar.
Setting Windows passwords
Windows passwords can help protect your computer from unauthorized access.
Table 8-1
Types of Windows passwords and their functions
Password Function
User password Protects access to a Windows user account.
44 Chapter 8Securing your computer and information
Table 8-1 Types of Windows passwords and their functions (continued)
Password Function
Administrator password Protects administrator-level access to computer contents.
NOTE: This password cannot be used to access Setup Utility (BIOS) contents.
Setting Setup Utility (BIOS) passwords
BIOS passwords provide additional layers of security for your computer.
Table 8-2 Types of BIOS passwords and their functions
Password Function
Administrator password ● Must be entered each time you access Setup Utility (BIOS).
● If you forget your administrator password, you cannot access Setup Utility (BIOS).
Power-on password ● Must be entered each time you turn on or restart the computer.
● If you forget your power-on password, you cannot turn on or restart the computer.
To set, change, or delete an administrator or power-on password in Setup Utility (BIOS):
IMPORTANT: Use extreme care when making changes in Setup Utility (BIOS). Errors can prevent the
computer from operating properly.
1. Start Setup Utility (BIOS):
● Computers or tablets with keyboards:
■
Turn on or restart the computer, quickly press esc, and then press f10.
● Tablets without keyboards:
a. Turn on or restart the tablet, and then quickly hold down the volume up button.
- or -
Turn on or restart the tablet, and then quickly hold down the volume down button.
- or -
Turn on or restart the tablet, and then quickly hold down the Windows button.
b. Tap f10.
2. Select Security, and then follow the on-screen instructions.
To save your changes, select Exit, select Save Changes and Exit, and then select Yes.
NOTE: If you are using arrow keys to highlight your choice, you must then press enter.
Your changes take eect when the computer restarts.
Setting Setup Utility (BIOS) passwords
45
Using Windows Hello (select products only)
On products equipped with a ngerprint reader or an infrared camera, Windows Hello allows you to enroll your
ngerprint, your facial ID, and set up a PIN. After enrollment, you can use your ngerprint reader, facial ID, or
PIN to sign in to Windows.
To set up Windows Hello:
1. Select the Start button, select Settings, select Accounts, and then select Sign-in options.
2. If you do not have a password set up, you must add one before you can use other sign-in options. Select
Password, and then select Add.
3. Select Facial recognition (Windows Hello) or Fingerprint recognition (Windows Hello), and then select Set
up.
4. Select Get started, and then follow the on-screen instructions to enroll your ngerprint or facial ID and
set up a PIN.
IMPORTANT: To prevent ngerprint logon issues, be sure when you register your ngerprint that all
sides of your nger are registered by the ngerprint reader.
NOTE: The PIN is not limited in length. The default setting is for numbers only. To include alphabetic or
special characters, select the include letters and symbols check box.
Using internet security software
When you use your computer to access email, a network, or the internet, you potentially expose your
computer to computer viruses, spyware, and other online threats. To help protect your computer, internet
security software that includes antivirus and rewall features may be preinstalled on your computer as a
trial oer. To provide ongoing protection against newly discovered viruses and other security risks, security
software must be kept up to date. HP strongly recommends that you upgrade the security software trial oer
or purchase the software of your choice to fully protect your computer.
Using antivirus software
Computer viruses can disable programs, utilities, or the operating system, or cause them to function
abnormally. Antivirus software can detect most viruses, destroy them, and in most cases, repair any damage
that they cause.
To provide ongoing protection against newly discovered viruses, antivirus software must be kept up to date.
An antivirus program may be preinstalled on your computer. HP strongly recommends that you use the
antivirus program of your choice to fully protect your computer.
For more information about computer viruses, select the Search icon in the taskbar, type support in the
search box, and then select the
HP Support Assistant app.
– or –
Select the question mark icon in the taskbar.
Using
rewall software
Firewalls are designed to prevent unauthorized access to a system or network. A rewall can be software you
install on your computer, network, or both, or it can be a combination of both hardware and software.
46
Chapter 8Securing your computer and information
There are two types of rewalls to consider:
● Host-based rewalls—Software that protects only the computer it is installed on.
● Network-based rewalls—Installed between your DSL or cable modem and your home network to protect
all the computers on the network.
When a rewall is installed on a system, all data sent to and from the system is monitored and compared with
a set of user-dened security criteria. Any data that does not meet those criteria is blocked.
Installing software updates
HP, Windows, and third-party software installed on your computer should be regularly updated to correct
security problems and improve software performance.
IMPORTANT: Microsoft® sends out alerts regarding Windows updates, which may include security updates.
To protect the computer from security breaches and computer viruses, install all updates from Microsoft as
soon as you receive an alert.
You can install these updates automatically.
To view or change the settings:
1. Select the Start button, select Settings, and then select Windows Update.
2. Follow the on-screen instructions.
3. To schedule a time for installing updates, select Advanced options, and then follow the on-screen
instructions.
Using HP TechPulse (select products only)
HP TechPulse is a cloud-based IT solution that enables businesses to eectively manage and secure their
company assets.
HP TechPulse helps protect devices against malware and other attacks, monitors device health, and helps
reduce time spent solving device and security issues. You can quickly download and install the software,
which is highly cost-eective relative to traditional in-house solutions. For more information, go to
https://www.hpdaas.com/.
Securing your wireless network
When you set up a WLAN or access an existing WLAN, always enable security features to protect your network
from unauthorized access. WLANs in public areas (hotspots) such as coee shops and airports may not
provide any security.
Backing up your software applications and information
Regularly back up your software applications and information to protect them from being permanently lost or
damaged through a virus attack or a software or hardware failure.
Installing software updates
47
Using an optional security cable (select products only)
A security cable (purchased separately) is designed to act as a deterrent, but it may not prevent the
computer from being mishandled or stolen. To connect a security cable to your computer, follow the device
manufacturer's instructions.
48 Chapter 8Securing your computer and information
Using Setup Utility (BIOS)9
Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output
devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility (BIOS)
includes settings for the types of devices installed, the startup sequence of the computer, and the amount of
system and extended memory.
NOTE: To start Setup Utility on convertible computers, your computer must be in notebook mode and you
must use the keyboard attached to your notebook.
Starting Setup Utility (BIOS)
You have several ways to access the Setup Utility (BIOS).
IMPORTANT: Use extreme care when making changes in Setup Utility (BIOS). Errors can prevent the
computer from operating properly.
■
Turn on or restart the computer and quickly press f10.
– or –
Turn on or restart the computer, quickly press esc, and then press f10 when the Start menu is displayed.
Updating Setup Utility (BIOS)
Updated versions of Setup Utility (BIOS) might be available on the HP website. Most BIOS updates on the HP
website are packaged in compressed les called SoftPaqs. Some download packages contain a le named
Readme.txt, which contains information regarding installing and troubleshooting the le.
Determining the BIOS version
To decide whether you need to update Setup Utility (BIOS), rst determine the BIOS version on your computer.
To reveal the BIOS version information (also known as ROM date and System BIOS), use one of these options.
● HP Support Assistant
1. Select the Search icon in the taskbar, type support in the search box, and then select the HP
Support Assistant app.
– or –
Select the question mark icon in the taskbar.
2. Under My notebook, select Specications.
● Setup Utility (BIOS)
1. Start Setup Utility (BIOS) (see Starting Setup Utility (BIOS) on page 49).
2. Select Main, and then make note of the BIOS version.
Using Setup Utility (BIOS)
49
3. Select Exit, select one of the options, and then follow the on-screen instructions.
● In Windows, press ctrl+alt+s.
To check for later BIOS versions, see Preparing for a BIOS update on page 50.
Preparing for a BIOS update
Be sure to follow all prerequisites before downloading and installing a BIOS update.
IMPORTANT: To reduce the risk of damage to the computer or an unsuccessful installation, download and
install a BIOS update only when the computer is connected to reliable external power using the AC adapter.
Do not download or install a BIOS update while the computer is running on battery power, docked in an
optional docking device, or connected to an optional power source. During the download and installation,
follow these instructions:
● Do not disconnect power from the computer by unplugging the power cord from the AC outlet.
● Do not shut down the computer or initiate Sleep.
● Do not insert, remove, connect, or disconnect any device, cable, or cord.
NOTE: If your computer is connected to a network, consult the network administrator before installing any
software updates, especially system BIOS updates.
Downloading a BIOS update
After you review the prerequisites, you can check for and download BIOS updates.
1. Select the Search icon in the taskbar, type support in the search box, and then select the HP Support
Assistant app.
– or –
Select the question mark icon in the taskbar.
2. Select Updates. The Checking for Updates window opens, and Windows checks for updates.
3. Follow the on-screen instructions.
4. At the download area, follow these steps:
a. Identify the most recent BIOS update and compare it to the BIOS version currently installed on your
computer. If the update is more recent than your BIOS version, make a note of the date, name,
or other identier. You might need this information to locate the update later, after it has been
downloaded to your hard drive.
b. Follow the on-screen instructions to download your selection to the hard drive.
Make a note of the path to the location on your hard drive where the BIOS update is downloaded.
You will need to access this path when you are ready to install the update.
Installing a BIOS update
BIOS installation procedures vary. Follow any instructions that appear on the screen after the download is
complete. If no instructions appear, follow these steps.
1. Select the Search icon in the taskbar, type file in the search box, and then select File Explorer.
2. Select your hard drive designation. The hard drive designation is typically Local Disk (C:).
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Chapter 9Using Setup Utility (BIOS)
3. Using the hard drive path you recorded earlier, open the folder that contains the update.
4. Double-click the le that has an .exe extension (for example, lename.exe).
The BIOS installation begins.
5. Complete the installation by following the on-screen instructions.
NOTE: After a message on the screen reports a successful installation, you can delete the downloaded le
from your hard drive.
Installing a BIOS update 51
Using HP PC Hardware Diagnostics10
You can use the HP PC Hardware Diagnostics utility to determine whether your computer hardware is running
properly. The three versions are HP PC Hardware Diagnostics Windows, HP PC Hardware Diagnostics UEFI
(Unied Extensible Firmware Interface), and (for select products only) Remote HP PC Hardware Diagnostics
UEFI, a rmware feature.
Using HP PC Hardware Diagnostics Windows (select products only)
HP PC Hardware Diagnostics Windows is a Windows-based utility that allows you to run diagnostic tests
to determine whether the computer hardware is functioning properly. The tool runs within the Windows
operating system to diagnose hardware failures.
If HP PC Hardware Diagnostics Windows is not installed on your computer, you must download and install it. To
download HP PC Hardware Diagnostics Windows, see Downloading HP PC Hardware Diagnostics Windows on
page 53.
Using an HP PC Hardware Diagnostics Windows hardware failure ID code
When HP PC Hardware Diagnostics Windows detects a failure that requires hardware replacement, a 24-digit
failure ID code is generated for select component tests. For interactive tests, such as keyboard, mouse, or
audio and video palette, you must perform troubleshooting steps before you can receive a failure ID.
■
You have several options after you receive a failure ID:
● Select Next to open the Event Automation Service (EAS) page, where you can log the case.
● Scan the QR code with your mobile device, which takes you to the EAS page, where you can log the
case.
● Select the box next to the 24-digit failure ID to copy your failure code and send it to support.
Accessing HP PC Hardware Diagnostics Windows
After HP PC Hardware Diagnostics Windows is installed, you can access it from HP Support Assistant or the
Start menu.
Accessing HP PC Hardware Diagnostics Windows from HP Support Assistant
After HP PC Hardware Diagnostics Windows is installed, follow these steps to access it from HP Support
Assistant:
1. Complete one of the following tasks:
● Select the Search icon in the taskbar, type support in the search box, and then select the HP
Support Assistant app.
● Select the question mark icon in the taskbar.
2. Select Fixes & Diagnostics.
3. Select Run hardware diagnostics, and then select Launch.
52
Chapter 10Using HP PC Hardware Diagnostics
4. When the tool opens, select the type of diagnostic test that you want to run, and then follow the
on-screen instructions.
NOTE: To stop a diagnostic test, select Cancel.
Accessing HP PC Hardware Diagnostics Windows from the Start menu (select products only)
After HP PC Hardware Diagnostics Windows is installed, follow these steps to access it from the Start menu:
1. Select the Start button, and then select All apps.
2. Select HP PC Hardware Diagnostics Windows.
3. When the tool opens, select the type of diagnostic test that you want to run, and then follow the
on-screen instructions.
NOTE: To stop a diagnostic test, select Cancel.
Downloading HP PC Hardware Diagnostics Windows
The HP PC Hardware Diagnostics Windows downloading instructions are provided in English only. You must
use a Windows computer to download this tool because only .exe les are provided.
Downloading the latest HP PC Hardware Diagnostics Windows version from HP
To download HP PC Hardware Diagnostics Windows from HP, follow these steps:
1. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed.
2. Select Download HP Diagnostics Windows, and then select the specic Windows diagnostics version to
download to your computer or a USB ash drive.
The tool downloads to the selected location.
Downloading the HP PC Hardware Diagnostics Windows from the Microsoft Store
You can download the HP PC Hardware Diagnostics Windows from the Microsoft Store:
1. Select the Microsoft Store app on your desktop or select the Search icon in the taskbar, and then type
Microsoft Store in the search box.
2. Type HP PC Hardware Diagnostics Windows in the Microsoft Store search box.
3. Follow the on-screen directions.
The tool downloads to the selected location.
Downloading HP Hardware Diagnostics Windows by product name or number (select products only)
You can download HP PC Hardware Diagnostics Windows by product name or number.
NOTE: For some products, you might have to download the software to a USB ash drive by using the
product name or number.
1. Go to http://www.hp.com/support.
2. Select Software and Drivers, select your type of product, and then enter the product name or number in
the search box that is displayed.
Accessing HP PC Hardware Diagnostics Windows from the Start menu (select products only)
53
3. In the Diagnostics section, select Download, and then follow the on-screen instructions to select the
specic Windows diagnostics version to be downloaded to your computer or USB ash drive.
The tool downloads to the selected location.
Installing HP PC Hardware Diagnostics Windows
To install HP PC Hardware Diagnostics Windows, navigate to the folder on your computer or the USB ash
drive where the .exe le downloaded, double-click the .exe le, and then follow the on-screen instructions.
Using HP PC Hardware Diagnostics UEFI
HP PC Hardware Diagnostics Unied Extensible Firmware Interface (UEFI) allows you to run diagnostic tests
to determine whether the computer hardware is functioning properly. The tool runs outside the operating
system so that it can isolate hardware failures from issues that are caused by the operating system or other
software components.
NOTE: For some products, you must use a Windows computer and a USB ash drive to download and create
the HP UEFI support environment because only .exe les are provided. For more information, see
Downloading HP PC Hardware Diagnostics UEFI to a USB ash drive on page 55.
If your PC does not start in Windows, you can use HP PC Hardware Diagnostics UEFI to diagnose hardware
issues.
Using an HP PC Hardware Diagnostics UEFI hardware failure ID code
When HP PC Hardware Diagnostics UEFI detects a failure that requires hardware replacement, a 24-digit
failure ID code is generated.
For assistance in solving the problem, complete one of these tasks:
● Select Contact HP, accept the HP privacy disclaimer, and then use a mobile device to scan the failure ID
code that appears on the next screen. The HP Customer Support - Service Center page appears with your
failure ID and product number automatically lled in. Follow the on-screen instructions.
● Contact support, and provide the failure ID code.
Starting HP PC Hardware Diagnostics UEFI
To start HP PC Hardware Diagnostics UEFI, follow this procedure.
1. Turn on or restart the computer, and quickly press esc.
2. Press f2.
The BIOS searches three places for the diagnostic tools, in the following order:
a. Connected USB ash drive
NOTE: To download the HP PC Hardware Diagnostics UEFI tool to a USB ash drive, see
Downloading the latest HP PC Hardware Diagnostics UEFI version on page 55.
b. Hard drive
c. BIOS
54
Chapter 10Using HP PC Hardware Diagnostics
3. When the diagnostic tool opens, select the type of diagnostic test that you want to run, and then follow
the on-screen instructions.
Starting HP PC Hardware Diagnostics UEFI through HP Hotkey Support software (select products
only)
To start HP PC Hardware Diagnostics UEFI through HP Hotkey Support software, follow this procedure.
1. From the Start menu, open the HP System Information Application or enter Fn+Esc.
2. In HP System Information screen, select Run System Diagnostics, select Yes to run the application, and
then select Restart.
IMPORTANT: To prevent loss of data, save your work in all open apps before restarting your computer.
NOTE: When the restart is complete, the computer will boot to HP PC Hardware Diagnostics UEFI
Application. Proceed with the troubleshooting tests.
Downloading HP PC Hardware Diagnostics UEFI to a USB ash drive
Downloading HP PC Hardware Diagnostics UEFI to a USB ash drive can be useful in some situations.
● HP PC Hardware Diagnostics UEFI is not included in the preinstallation image.
● HP PC Hardware Diagnostics UEFI is not included in the HP Tool partition.
● The hard drive is damaged.
NOTE: The HP PC Hardware Diagnostics UEFI downloading instructions are provided in English only, and
you must use a Windows computer to download and create the HP UEFI support environment because
only .exe les are provided.
Downloading the latest HP PC Hardware Diagnostics UEFI version
To download the latest HP PC Hardware Diagnostics UEFI version to a USB ash drive, follow this procedure:
1. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed.
2. Select Download HP Diagnostics UEFI, and then select Run.
Downloading HP PC Hardware Diagnostics UEFI by product name or number (select products only)
You can download HP PC Hardware Diagnostics UEFI by product name or number (select products only) to a
USB ash drive.
NOTE: For some products, you might have to download the software to a USB ash drive by using the
product name or number.
1. Go to http://www.hp.com/support.
2. Enter the product name or number, select your computer, and then select your operating system.
3. In the Diagnostics section, follow the on-screen instructions to select and download the specic UEFI
Diagnostics version for your computer.
Starting HP PC Hardware Diagnostics UEFI through HP Hotkey Support software (select products only)
55
Using Remote HP PC Hardware Diagnostics UEFI settings (select
products only)
Remote HP PC Hardware Diagnostics UEFI is a rmware (BIOS) feature that downloads HP PC Hardware
Diagnostics UEFI to your computer. It can then run the diagnostics on your computer, and it might upload
results to a precongured server.
For more information about Remote HP PC Hardware Diagnostics UEFI, go to
http://www.hp.com/go/techcenter/pcdiags, and then select Find out more.
Downloading Remote HP PC Hardware Diagnostics UEFI
HP Remote PC Hardware Diagnostics UEFI is also available as a SoftPaq that you can download to a server.
Downloading the latest Remote HP PC Hardware Diagnostics UEFI version
You can download the latest HP PC Hardware Diagnostics UEFI version to a USB ash drive.
1. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed.
2. Select Download Remote Diagnostics, and then select Run.
Downloading Remote HP PC Hardware Diagnostics UEFI by product name or number
You can download HP Remote PC Hardware Diagnostics UEFI by product name or number.
NOTE: For some products, you might have to download the software by using the product name or
number.
1. Go to http://www.hp.com/support.
2. Select Software and Drivers, select your type of product, enter the product name or number in the search
box that is displayed, select your computer, and then select your operating system.
3. In the Diagnostics section, follow the on-screen instructions to select and download the Remote UEFI
version for the product.
Customizing Remote HP PC Hardware Diagnostics UEFI settings
Using the Remote HP PC Hardware Diagnostics setting in Computer Setup (BIOS), you can perform several
customizations.
● Set a schedule for running diagnostics unattended. You can also start diagnostics immediately in
interactive mode by selecting Execute Remote HP PC Hardware Diagnostics.
● Set the location for downloading the diagnostic tools. This feature provides access to the tools from the
HP website or from a server that has been precongured for use. Your computer does not require the
traditional local storage (such as a hard drive or USB ash drive) to run remote diagnostics.
● Set a location for storing the test results. You can also set the user name and password that you use for
uploads.
● Display status information about the diagnostics run previously.
To customize Remote HP PC Hardware Diagnostics UEFI settings, follow these steps:
1. Turn on or restart the computer, and when the HP logo appears, press f10 to enter Computer Setup.
56
Chapter 10Using HP PC Hardware Diagnostics
2. Select Advanced, and then select Settings.
3. Make your customization selections.
4. Select Exit, then select Save Changes and Exit to save your settings.
Your changes take eect when the computer restarts.
Customizing Remote HP PC Hardware Diagnostics UEFI settings 57
Backing up, restoring, and recovering11
You can use Windows tools or HP software to back up your information, create a restore point, reset your
computer, create recovery media, or restore your computer to its factory state. Performing these standard
procedures can return your computer to a working state faster.
IMPORTANT: If you are performing recovery procedures on a tablet, the tablet battery must be at least 70%
charged before you start the recovery process.
IMPORTANT: For a tablet with a detachable keyboard, connect the tablet to the keyboard base before
beginning any recovery process.
Backing up information and creating recovery media
These methods of creating recovery media and backups are available on select products only.
Using Windows tools for backing up
HP recommends that you back up your information immediately after initial setup. You can do this task either
using Windows Backup locally with an external USB ash drive or using online tools.
NOTE: If computer storage is 32 GB or less, Microsoft® System Restore is disabled by default.
Using the HP Cloud Recovery Download Tool to create recovery media (select products
only)
You can use the HP Cloud Recovery Download Tool to create HP Recovery media on a bootable USB ash drive.
For details:
■
Go to http://www.hp.com, search for HP Cloud Recovery, and then select the result that matches the type
of computer that you have.
NOTE: If you cannot create recovery media yourself, contact support to obtain recovery discs. Go to
http://www.hp.com/support, select your country or region, and then follow the on-screen instructions.
IMPORTANT: HP recommends that you follow the Restoring and recovery methods on page 59 to restore
your computer before you obtain and use the HP recovery discs. Using a recent backup can return your
machine to a working state sooner than using the HP recovery discs. After the system is restored,
reinstalling all the operating system software released since your initial purchase can be a lengthy process.
Restoring and recovering your system
You have several tools available to recover your system both within and outside of Windows if the desktop
cannot load.
HP recommends that you attempt to restore your system using the Restoring and recovery methods on page
59.
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Chapter 11Backing up, restoring, and recovering
Creating a system restore
System Restore is available in Windows. The System Restore software can automatically or manually create
restore points, or snapshots, of the system les and settings on the computer at a particular point.
When you use System Restore, it returns your computer to its state at the time you made the restore point.
Your personal les and documents should not be aected.
Restoring and recovery methods
After you run the rst method, test to see whether the issue still exists before you proceed to the next
method, which might now be unnecessary.
1. Run a Microsoft System Restore.
2. Run Reset this PC.
NOTE: The options Remove everything and then Fully clean the drive can take several hours to
complete and leave no information on your computer. It is the safest way to reset your computer before
you recycle it.
3. Recover using HP Recovery media. For more information, see Recovering using HP Recovery media on
page 59.
For more information about the rst two methods, see the Get Help app:
■
Select the Start button, select All apps, select the Get Help app, and then enter the task you want to
perform.
NOTE: You must be connected to the internet to access the Get Help app.
Recovering using HP Recovery media
You can use HP Recovery media to recover the operating system and drivers that were installed at the factory.
On select products, you can create recovery media on a bootable USB ash drive using the HP Cloud Recovery
Download Tool.
For details, see Using the HP Cloud Recovery Download Tool to create recovery media (select products only) on
page 58.
NOTE: If you cannot create recovery media yourself, contact support to obtain recovery discs. Go to
http://www.hp.com/support, select your country or region, and then follow the on-screen instructions.
To recover your system:
■
Insert the HP Recovery media, and then restart the computer.
NOTE: HP recommends that you follow the Restoring and recovery methods on page 59 to restore your
computer before you obtain and use the HP recovery discs. Using a recent backup can return your machine to
a working state sooner than using the HP recovery discs. After the system is restored, reinstalling all the
operating system software released since your initial purchase can be a lengthy process.
Changing the computer boot order
If your computer does not restart using the HP Recovery media, you can change the computer boot order,
which is the order of devices listed in BIOS for startup information. You can select an optical drive or a USB
ash drive, depending on the location of your HP Recovery media.
Creating a system restore
59
IMPORTANT: For a tablet with a detachable keyboard, connect the tablet to the keyboard base before
beginning these steps.
To change the boot order:
1. Insert the HP Recovery media.
2. Access the system Startup menu.
● For computers or tablets with keyboards attached, turn on or restart the computer or tablet, quickly
press esc, and then press f9 for boot options.
● For tablets without keyboards, turn on or restart the tablet, quickly press and hold the volume up
button, and then select f9.
‒ or –
Turn on or restart the tablet, quickly press and hold the volume down button, and then select f9.
3. Select the optical drive or USB ash drive from which you want to boot, and then follow the on-screen
instructions.
Using HP Sure Recover (select products only)
Select computer models are congured with HP Sure Recover, a PC operating system (OS) recovery solution
built into the hardware and software. HP Sure Recover can fully restore the HP OS image without installed
recovery software.
Using HP Sure Recover, an administrator or user can restore the system and install:
● Latest version of the operating system
● Platform-specic device drivers
● Software applications, in the case of a custom image
To access the latest documentation for HP Sure Recover, go to http://www.hp.com/support. Follow the
on-screen instructions to nd your product and locate your documentation.
60 Chapter 11Backing up, restoring, and recovering
Electrostatic discharge12
Electrostatic discharge is the release of static electricity when two objects come into contact—for example,
the shock you receive when you walk across the carpet and touch a metal door knob.
A discharge of static electricity from ngers or other electrostatic conductors may damage electronic
components.
IMPORTANT: To prevent damage to the computer, damage to a drive, or loss of information, observe these
precautions:
● If removal or installation instructions direct you to unplug the computer, rst be sure that it is properly
grounded.
● Keep components in their electrostatic-safe containers until you are ready to install them.
● Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible.
●
Use nonmagnetic tools.
● Before handling components, discharge static electricity by touching an unpainted metal surface.
● If you remove a component, place it in an electrostatic-safe container.
Electrostatic discharge 61
Specications13
When you travel with or store your computer, the input power ratings and operating specications provide
helpful information.
Input power
The power information in this section might be helpful if you plan to travel internationally with the computer.
The computer operates on DC power, which can be supplied by an AC or a DC power source. The AC power
source must be rated at 100 V to 240 V, 50 Hz to 60 Hz. Although the computer can be powered from a
standalone DC power source, it should be powered only with an AC adapter or a DC power source supplied and
approved by HP for use with this computer.
The computer can operate on DC power within one or more of the following specications. The voltage and
current for your computer is located on the regulatory label.
62 Chapter 13Specications
Table 13-1 DC power specications
Input Power Rating
Operating voltage and current 5 V DC @ 3 A / 9 V DC @ 3 A / 12 V DC @ 2.5 A / 15 V DC @2 A – 30
W USB-C®
5 V DC @ 2 A / 12 V DC @ 3 A /15 V DC @ 3 A – 45 W USB-C
5 V DC @ 3 A / 9 V DC @ 3 A / 12 V DC @ 3.75 A /15 V DC @ 3 A – 45
W USB-C
5 V DC @ 3 A / 9 V DC @ 3 A / 10 V DC @ 3.75 A / 12 V DC @ 3.75 A /
15 V DC @ 3 A / 20 V DC @ 2.25 A – 45 W USB-C
5 V DC @ 3 A / 9 V DC @ 3 A / 12 V DC @ 5 A / 15 V DC @ 4.33 A / 20
V DC @ 3.25 A – 65 W USB-C
5 V DC @ 3 A / 9 V DC @ 3 A / 10 V DC @ 5 A / 12 V DC @ 5 A / 15 V
DC @ 4.33 A / 20 V DC @ 3.25 A – 65 W USB-C
5 V DC @ 3 A / 9 V DC @ 3 A / 10 V DC @ 5 A / 12 V DC @ 5 A / 15 V
DC @ 5 A / 20 V DC @ 4.5 A – 90 W USB-C
5 V DC @ 3 A / 9 V DC @ 3 A / 12 V DC @ 5 A / 15 V DC @ 5 A / 20 V
DC @ 5 A / 5 V DC USB-A port @ 2 A – 100 W USB-C + 10 W USB-A
19.5 V DC @ 2.31 A – 45 W
19.5 V DC @ 3.33 A – 65 W
19.5 V DC @ 4.62 A – 90 W
19.5 V DC @ 6.15 A – 120 W
19.5 V DC @ 6.9 A – 135 W
19.5 V DC @ 7.70 A – 150 W
19.5 V DC @ 10.3 A – 200 W
19.5 V DC @ 11.8 A – 230 W
19.5 V DC @ 16.92 A – 330 W
20 V DC @ 14 A – 280 W
NOTE: This product is designed for IT power systems in Norway with phase-to-phase voltage not
exceeding 240 V rms.
Operating environment
Use the operating specications for helpful information when you travel with or store your computer.
Table 13-2
Operating environment specications
Factor Metric U.S.
Temperature
Operating 5°C to 35°C 41°F to 95°F
Nonoperating –20°C to 60°C –4°F to 140°F
Operating environment 63
Table 13-2 Operating environment specications (continued)
Factor Metric U.S.
Relative humidity (noncondensing)
Operating 10% to 90% 10% to 90%
Nonoperating 5% to 95% 5% to 95%
Maximum altitude (unpressurized)
Operating –15 m to 3,048 m –50 ft to 10,000 ft
Nonoperating –15 m to 12,192 m –50 ft to 40,000 ft
64 Chapter 13Specications
Accessibility14
HP's goal is to design, produce, and market products, services, and information that everyone everywhere
can use, either on a standalone basis or with appropriate third-party assistive technology (AT) devices or
applications.
HP and accessibility
Because HP works to weave diversity, inclusion, and work/life into the fabric of the company, it is reected in
everything HP does. HP strives to create an inclusive environment focused on connecting people to the power
of technology throughout the world.
Finding the technology tools you need
Technology can unleash your human potential. Assistive technology removes barriers and helps you create
independence at home, at work, and in the community. Assistive technology helps increase, maintain, and
improve the functional capabilities of electronic and information technology.
For more information, see Finding the best assistive technology on page 66.
The HP commitment
HP is committed to providing products and services that are accessible for people with disabilities. This
commitment supports the company's diversity objectives and helps ensure that the benets of technology are
available to all.
The HP accessibility goal is to design, produce, and market products and services that can be eectively used
by everyone, including people with disabilities, either on a standalone basis or with appropriate assistive
devices.
To achieve that goal, this Accessibility Policy establishes seven key objectives to guide HP actions. All HP
managers and employees are expected to support these objectives and their implementation in accordance
with their roles and responsibilities:
● Raise the level of awareness of accessibility issues within HP, and provide employees with the training
they need to design, produce, market, and deliver accessible products and services.
● Develop accessibility guidelines for products and services, and hold product development groups
accountable for implementing these guidelines where competitively, technically, and economically
feasible.
● Involve people with disabilities in the development of accessibility guidelines and in the design and
testing of products and services.
● Document accessibility features, and make information about HP products and services publicly available
in an accessible form.
● Establish relationships with leading assistive technology and solution providers.
● Support internal and external research and development that improves assistive technology relevant to
HP products and services.
● Support and contribute to industry standards and guidelines for accessibility.
Accessibility
65
International Association of Accessibility Professionals (IAAP)
IAAP is a not-for-prot association focused on advancing the accessibility profession through networking,
education, and certication. The objective is to help accessibility professionals develop and advance their
careers and to better enable organizations to integrate accessibility into their products and infrastructure.
As a founding member, HP joined to participate with other organizations to advance the eld of accessibility.
This commitment supports HP’s accessibility goal of designing, producing, and marketing products and
services that people with disabilities can eectively use.
IAAP will make the profession strong by globally connecting individuals, students, and organizations to learn
from one another. If you are interested in learning more, go to http://www.accessibilityassociation.org to join
the online community, sign up for newsletters, and learn about membership options.
Finding the best assistive technology
Everyone, including people with disabilities or age-related limitations, should be able to communicate,
express themselves, and connect with the world using technology. HP is committed to increasing accessibility
awareness within HP and with our customers and partners.
Whether it’s large fonts that are easy on the eyes, voice recognition that lets you give your hands a rest, or
any other assistive technology to help with your specic situation—a variety of assistive technologies make
HP products easier to use. How do you choose?
Assessing your needs
Technology can unleash your potential. Assistive technology removes barriers and helps you create
independence at home, at work, and in the community. Assistive technology (AT) helps increase, maintain,
and improve the functional capabilities of electronic and information technology.
You can choose from many AT products. Your AT assessment should allow you to evaluate several products,
answer your questions, and facilitate your selection of the best solution for your situation. You will nd that
professionals qualied to do AT assessments come from many elds, including those licensed or certied
in physical therapy, occupational therapy, speech/language pathology, and other areas of expertise. Others,
while not certied or licensed, can also provide evaluation information. You will want to ask about the
individual's experience, expertise, and fees to determine if they are appropriate for your needs.
Accessibility for HP products
These links provide information about accessibility features and assistive technology, if applicable and
available in your country or region, that are included in various HP products. These resources will help you
select the specic assistive technology features and products most appropriate for your situation.
● HP Aging & Accessibility: Go to http://www.hp.com, type Accessibility in the search box. Select
Oice of Aging and Accessibility.
● HP computers: For Windows products, go to http://www.hp.com/support, type Windows
Accessibility Options in the Search our knowledge search box. Select the appropriate operating
system in the results.
● HP Shopping, peripherals for HP products: Go to http://store.hp.com, select Shop, and then select
Monitors or Accessories.
If you need additional support with the accessibility features on your HP product, see Contacting support on
page 69.
Additional links to external partners and suppliers that may provide additional assistance:
66
Chapter 14Accessibility
● Microsoft Accessibility information (Windows and Microsoft Oice)
● Google Products accessibility information (Android, Chrome, Google Apps)
Standards and legislation
Countries worldwide are enacting regulations to improve access to products and services for persons with
disabilities. These regulations are historically applicable to telecommunications products and services, PCs
and printers with certain communications and video playback features, their associated user documentation,
and their customer support.
Standards
The US Access Board created Section 508 of the Federal Acquisition Regulation (FAR) standards to address
access to information and communication technology (ICT) for people with physical, sensory, or cognitive
disabilities.
The standards contain technical criteria specic to various types of technologies, as well as performance-
based requirements which focus on functional capabilities of covered products. Specic criteria cover
software applications and operating systems, web-based information and applications, computers,
telecommunications products, video and multimedia, and self-contained closed products.
Mandate 376 – EN 301 549
The European Union created the EN 301 549 standard within Mandate 376 as an online toolkit for public
procurement of ICT products. The standard
species the accessibility requirements applicable to ICT products
and services, with a description of the test procedures and evaluation methodology for each requirement.
Web Content Accessibility Guidelines (WCAG)
Web Content Accessibility Guidelines (WCAG) from the W3C's Web Accessibility Initiative (WAI) helps web
designers and developers create sites that better meet the needs of people with disabilities or age-related
limitations.
WCAG advances accessibility across the full range of web content (text, images, audio, and video) and web
applications. WCAG can be precisely tested, is easy to understand and use, and allows web developers
exibility for innovation. WCAG 2.0 has also been approved as ISO/IEC 40500:2012.
WCAG specically addresses barriers to accessing the web experienced by people with visual, auditory,
physical, cognitive, and neurological disabilities, and by older web users with accessibility needs. WCAG 2.0
provides characteristics of accessible content:
● Perceivable (for instance, by addressing text alternatives for images, captions for audio, adaptability of
presentation, and color contrast)
● Operable (by addressing keyboard access, color contrast, timing of input, seizure avoidance, and
navigability)
● Understandable (by addressing readability, predictability, and input assistance)
● Robust (for instance, by addressing compatibility with assistive technologies)
Legislation and regulations
Accessibility of IT and information has become an area of increasing legislative importance. These links
provide information about key legislation, regulations, and standards.
Standards and legislation
67
● United States
● Canada
● Europe
● Australia
Useful accessibility resources and links
These organizations, institutions, and resources might be good sources of information about disabilities and
age-related limitations.
NOTE: This is not an exhaustive list. These organizations are provided for informational purposes only. HP
assumes no responsibility for information or contacts you encounter on the internet. Listing on this page
does not imply endorsement by HP.
Organizations
These organizations are a few of the many that provide information about disabilities and age-related
limitations.
● American Association of People with Disabilities (AAPD)
● The Association of Assistive Technology Act Programs (ATAP)
● Hearing Loss Association of America (HLAA)
● Information Technology Technical Assistance and Training Center (ITTATC)
● Lighthouse International
● National Association of the Deaf
● National Federation of the Blind
● Rehabilitation Engineering & Assistive Technology Society of North America (RESNA)
● Telecommunications for the Deaf and Hard of Hearing, Inc. (TDI)
● W3C Web Accessibility Initiative (WAI)
Educational institutions
Many educational institutions, including these examples, provide information about disabilities and age-
related limitations.
● California State University, Northridge, Center on Disabilities (CSUN)
● University of Wisconsin - Madison, Trace Center
● University of Minnesota computer accommodations program
Other disability resources
Many resources, including these examples, provide information about disabilities and age-related limitations.
● ADA (Americans with Disabilities Act) Technical Assistance Program
68
Chapter 14Accessibility
● ILO Global Business and Disability network
● EnableMart
● European Disability Forum
● Job Accommodation Network
● Microsoft Enable
HP links
These HP-specic links provide information that relates to disabilities and age-related limitations.
HP comfort and safety guide
HP public sector sales
Contacting support
HP oers technical support and assistance with accessibility options for customers with disabilities.
NOTE: Support is in English only.
● Customers who are deaf or hard of hearing who have questions about technical support or accessibility of
HP products:
– Use TRS/VRS/WebCapTel to call (877) 656-7058 Monday through Friday, 6 a.m. to 9 p.m. Mountain
Time.
● Customers with other disabilities or age-related limitations who have questions about technical support
or accessibility of HP products:
– Call (888) 259-5707 Monday through Friday, 6 a.m. to 9 p.m. Mountain Time.
HP links 69
Index
A
AC adapter and battery light,
identifying 13
accessibility 65-67, 69
accessibility needs assessment 66
action key, identifying 10
action keys
decrease screen brightness 11
identifying 11
increase screen brightness 11
keyboard backlight 11
mute volume 11
next track 12
pause 11
play 11
previous track 11
speaker volume 11
switch screen image 11
touchpad 12
using 11
volume
mute 11
Windows key lock 12
airplane mode 17
airplane mode key 17
ambient light sensor, identifying 6
antivirus software, using 46
assistive technology (AT)
nding 66
purpose 65
AT (assistive technology)
nding 66
purpose 65
audio 22
adjusting volume 11
HDMI audio 25, 26
headphones 22
headsets 23
sound settings 23
speakers 22
audio-out (headphone)/audio-in
(microphone) combo jack,
identifying 5
B
backing up software and
information 47
backup, creating 58
backups 58
battery
conserving power 35
discharging 35
factory-sealed 36
nding information 35
low battery levels 35
resolving low battery level 36
battery charge 34
battery information, nding 35
battery power 34
best practices 1
BIOS
determining version 49
downloading an update 50
starting the Setup Utility 49
updating 49
Bluetooth device 17, 19
Bluetooth label 15
boot order, changing 59
bottom components 14
buttons
left touchpad 7, 8
power 10
right touchpad 7, 8
C
calculator key, identifying 11
camera
identifying 6
using 21
camera light, identifying 6
camera privacy cover, identifying 6
camera privacy key, using 21
caps lock light 9
caring for your computer 40
cleaning your computer 40
caring for wood veneer 42
disinfecting 41
HP Easy Clean 40
removing dirt and debris 40
components
bottom 14
display 5
keyboard area 7
left side 4
lights 8
rear 13
right side 3
touchpad 7
connecting to a network 17
connecting to a wireless
network 17
connecting to a WLAN 17
connecting to LAN 20
connectors
power 13
control zone 7
corporate WLAN connection 17
critical battery level 35
customer support, accessibility 69
D
data transfer 26
decrease screen brightness action
key 11
Disk Cleanup software 38
Disk Defragmenter software 38
display components 5
display states 24
E
electrostatic discharge 61
esc key, identifying 10
eSIM 19
external power, using 36
F
factory-sealed battery 36
ngerprints, registering 46
rewall software 46
fn key, identifying 10
four-nger swipe touchpad
gesture 30
four-nger tap touchpad
gesture 30
G
gestures 28
GPS 19
H
hardware, locating 3
70
Index
HDMI port
connecting 24
identifying 14
headphones, connecting 22
headset, using 21
headsets, connecting 23
Hibernation
exiting 33
initiated during critical battery
level 35
initiating 33
high-denition devices,
connecting 24, 26
HP 3D DriveGuard 38
HP Assistive Policy 65
HP Fast Charge 34
HP Mobile Broadband
activating 18, 19
IMEI number 18
MEID number 18
HP OMEN Gaming Hub, using 12
HP PC Hardware Diagnostics UEFI
downloading 55
failure ID code 54
HP Hotkey Support software 55
starting 54, 55
using 54
HP PC Hardware Diagnostics
Windows
accessing 52, 53
downloading 53
failure ID code 52
installing 54
using 52
HP Recovery media
recovery 59
HP resources 1
HP Sure Recover 60
HP TechPulse 47
HyperX Cloud II Core Wireless
headset, using 21
I
IMEI number 18
increase screen brightness action
key 11
initiating Sleep and Hibernation 32
input power 62
installing
optional security cable 48
internal microphones, identifying 6
International Association of
Accessibility Professionals 66
internet security software,
using 46
J
jacks
audio-out (headphone)/audio-in
(microphone) 5
network 13
RJ-45 (network) 13
K
keyboard and optional mouse
using 31
keyboard backlight action key 11
keys
action 10
calculator 11
esc 10
fn 10
OMEN 11
touchpad 12
Windows 10
Windows application 10
Windows key lock 12
L
labels
Bluetooth 15
regulatory 15
serial number 15
service 15
wireless certication 15
WLAN 15
left control zone, identifying 7
left side components 4
lights
AC adapter and battery 13
camera 6
caps lock 9
mute 9
power 9
RJ-45 (network) status 13
touchpad 7, 9
low battery level 35
low blue light mode 5
M
maintenance
Disk Cleanup 38
Disk Defragmenter 38
updating programs and
drivers 39
managing power 32
MEID number 18
Miracast 26
mobile broadband
activating 18, 19
IMEI number 18
MEID number 18
mobile operator settings
locating 18
mute light, identifying 9
mute volume action key 11
N
navigating the screen 28
network jack, identifying 13
next track action key 12
O
OMEN key, identifying 11
on-screen keyboard 31
one-nger slide touch screen
gesture 31
operating environment 63
operating system controls 17
P
passwords
Setup Utility (BIOS) 45
Windows 44
pause action key 11
play action key 11
ports
HDMI 14, 24
USB SuperSpeed 14
USB SuperSpeed port with HP
Sleep and Charge 3
USB Type-C 26
USB Type-C Thunderbolt 24
USB Type-C Thunderbolt port
with HP Sleep and Charge and
DisplayPort output 4
power
battery 34
external 36
power button, identifying 10
power connector
identifying 13
Power icon, using 34
power light, identifying 9
power settings, using 34
precision touchpad
using 28
precision touchpad gestures
four-nger swipe 30
Index
71
four-nger tap 30
three-nger swipe 30
three-nger tap 29
two-nger slide 29
two-nger tap 29
previous track action key 11
product name and number,
computer 15
public WLAN connection 17
R
rear components 13
recovery 58
discs 59
media 59
USB ash drive 59
recovery media 58
creating using HP Cloud Recovery
Download Tool 58
creating using Windows
tools 58
regulatory information
regulatory label 15
wireless certication labels 15
Remote HP PC Hardware Diagnostics
UEFI settings
customizing 56
using 56
resources, accessibility 68
restoring 58
restoring and recovery methods 59
right control zone, identifying 7
right side components 3
RJ-45 (network) jack,
identifying 13
RJ-45 (network) status lights,
identifying 13
S
screen
navigating 28
Section 508 accessibility
standards 67
security cable, installing 48
serial number, computer 15
service labels, locating 15
Setup Utility (BIOS) passwords 45
shipping the computer 42
shutdown 33
Sleep
exiting 32
initiating 32
Sleep and Hibernation,
initiating 32
software
Disk Cleanup 38
Disk Defragmenter 38
locating 3
software installed
locating 3
software updates, installing 47
sound
See audio
sound settings, using 23
speaker volume action keys 11
speakers 14
connecting 22
special keys
identifying 9
using 9
specications 62
standards and legislation,
accessibility 67
switch screen image action key 11
system restore 59
system restore point, creating 58
T
tap touchpad and touch screen
gesture 28
three-nger swipe touchpad
gesture 30
three-nger tap touchpad
gesture 29
Thunderbolt port with HP Sleep and
Charge and DisplayPort output,
identifying USB Type-C 4
Thunderbolt, connecting USB Type-
C 24
touch screen gestures
one-nger slide 31
slide 31
tap 28
two-nger pinch zoom 28
touchpad
settings 7
using 28
touchpad and touch screen gestures
tap 28
two-nger pinch zoom 28
touchpad buttons
identifying 7, 8
touchpad components 7
touchpad gestures
four-nger swipe 30
four-nger tap 30
three-nger swipe 30
three-nger tap 29
two-nger slide 29
two-nger tap 29
touchpad key 12
touchpad light, identifying 7, 9
touchpad settings, adjusting 7
touchpad zone, identifying 7, 8
transfer data 26
traveling with the computer 15, 42
turning o the computer 33
two-nger pinch zoom touchpad and
touch screen gesture 28
two-nger slide touchpad
gesture 29
two-nger tap touchpad
gesture 29
U
unresponsive system 33
updating drivers 39
updating programs 39
updating programs and drivers 39
USB SuperSpeed port with HP Sleep
and Charge, identifying 3
USB SuperSpeed port,
identifying 14
USB Type-C port, connecting 24,
26
USB Type-C Thunderbolt port with
HP Sleep and Charge and
DisplayPort output,
identifying 4
using passwords 44
using the keyboard and optional
mouse 31
using the touchpad 28
V
vents, identifying 3, 4, 13, 14
video
HDMI port 24
Thunderbolt port device 24
USB Type-C 26
wireless displays 26
video, using 23
volume
adjusting 11
W
wake-on-voice 5
Windows
backup 58
recovery media 58
system restore point 58
72
Index
Windows application key,
identifying 10
Windows Hello 21
using 46
Windows key lock 12
Windows key, identifying 10
Windows passwords 44
Windows tools, using 58
wired network (LAN) 20
wireless antennas, identifying 6
wireless button 17
wireless certication label 15
wireless controls
button 17
operating system 17
wireless light 17
wireless network (WLAN)
connecting 17
corporate WLAN connection 17
functional range 17
public WLAN connection 17
wireless network, securing 47
WLAN antennas, identifying 6
WLAN device 15
WLAN label 15
WWAN device 18, 19
Index 73
