USER MANUAL
ELECTRIC DESIGNER TOWEL HEATER WITH SMART
APP
Thank you for choosing electriQ
Please read this user manual before using this heater and keep it safe for future reference.
Visit our page www.electriQ.co.uk for our entire range of Intelligent Electricals
VSTR9-650-0.6WW
VSTR9-650-0.6DGW
VSTR9-650-0.6BSW
VSTR12-1200-1DGW
VSTR32-1800-1.2WW
Page 2 of 22
Page 3 of 22
CONTENTS
SAFETY INSTRUCTIONS
4
PARTS SUPPLIED
5
INSTALLING WITHIN A BATHROOM
6
INSTALLATION OF HEATING ELEMENT
7
WALL MOUNTING
8
OPERATION
9
SETTING THE TIME
10
PROGRAMMING THE TIMER
10
CONNECTING YOUR APPLIANCE TO WI-FI
11
REGISTER THE APP
12
CREATING ROOMS
13
QUICK CONNECTION
14
AP MODE CONNECTION
15
USING THE APP
16
HOME SCREEN
16
DEVICE SCREEN
17
SMART SCENES
18
AUTOMATION
19
CONNECTION TROUBLESHOOTING
20
MAINTENANCE
21
TROUBLESHOOTING
21
TECHNICAL DATA
22
SUPPORT
22
Page 4 of 22
SAFETY INSTRUCTIONS
IMPORTANT: Carefully read the instructions before operating the unit.
• This appliance is for indoor use only.
• Rating: This unit must be only connected to a 220-240 V / 50 Hz earthed outlet.
• Installation must be in accordance with the regulations of the country where the unit is used.
• If you are in any doubt about the suitability of your electrical supply have it checked and, if
necessary, modified by a qualified electrician.
• This heater has been tested and is safe to use. However, as with any electrical appliance - use
it with care.
• Disconnect the power from the unit before dismantling, assembling or cleaning.
• This appliance can be used by Children aged from 8 years and above and persons with
reduced physical, sensory or mental capabilities or lack of experience and knowledge if they
have been given supervision or instruction concerning use of the appliance in a safe way and
understand the hazards involved. Children shall not play with the appliance. Cleaning and
user maintenance shall not be carried out by children.
• Children aged from 3 years and less than 8 years shall only switch on/off the appliance
provided that it has been placed or installed in its intended normal operating position and
they have been given supervision or instruction concerning use of the appliance in a safe way
and understand the hazards involved. Children aged from 3 years and less than 8 years shall
not plug in, regulate, or clean the appliance or perform user maintenance.
• Children under 3 years should be kept away unless continuously supervised.
• Some parts of this product can become very hot and cause burns. Particular attention has to
be given where children and vulnerable people are present.
• Do not clean the unit by spraying it or immersing it in water.
• Never connect the unit to an electrical outlet using an extension cord. If an outlet is not
available, one should be installed by a qualified electrician.
• Never operate this appliance if the unit, cord or plug is damaged. Ensure the power cord is
not stretched, exposed to sharp object/edges, or routed under the unit.
• Any service other than regular cleaning should be performed by an authorised service
representative. Failure to comply could result in a voided warranty.
• Do not use an external timer.
• The heater must not be located immediately below a socket outlet.
• Always ensure the unit is secure before operation. It must be securely attached to a suitable
wall.
• Avoid keeping the unit in direct sunlight for a long period of time.
• The heater is designed to be used at temperatures above -20°C. If it is exposed to
temperatures below this, it must be allowed to warm above this level before operation.
• Do not attempt to repair, disassemble or modify the appliance. This unit contains no user-
serviceable parts.
• Always unplug or disconnect the appliance from the mains power supply when not in use, or
when moving or cleaning it. Do not pull the cord to unplug the heater.
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• Do not use the appliance for anything other than its intended use. It is designed for domestic
indoor use only.
• There may be a trace of odour during the first few minutes of initial use, or after a period of
storage. This is normal and will quickly disappear.
• This appliance has hot and arcing or sparking parts inside. Do not use it in areas where
gasoline, paint, or any flammable liquids are used or stored.
• Never locate this appliance where it may fall into a bathtub or otherwise become exposed to
water.
• This appliance is IPX4 rated, and so can be used or installed within a bathroom as long as the
appliance and its cables are not within Zones 0-2.
• If used within a bathroom, the circuit must be protected by a suitable RCD to prevent electric
shock.
• Do not allow the appliance to be submerged or sprayed with water.
• The unit must be installed in accordance with current regulations for the area of installation.
If unsure, professional advice should be sought.
• WARNING: To reduce the risk of fire or electrical shock, DO NOT use this appliance with any
solid-state Speed Control Device or any variable speed controllers.
• Installation must be in accordance with all relevant local regulations applicable at the time
of installation.
• If electrical work is carried out within the bathroom which involves addition or alteration of
existing circuits, it may be notifiable to your local building control department (Part P). If
unsure, professional advice should be sought.
• Ensure that your heater is filled with Glycol. If filling up your heater with Glycol, ensure to
leave room inside the unit for expansion. It is recommended to leave 10 percent of the unit
empty.
• Illustrations in this manual may differ from the final product, this is due to constant product
development and improvement.
PARTS SUPPLIED
HEATER
SCREWS (B) X12
WALL PLUGS X4
RUBBER WASHER X2
METAL WASHER X4
PTFE TAPE X1
SPANNER X1
WALL BRACKET X4
WALL BRACKET INSERT X4
HEATING ELEMENT
Page 6 of 22
INSTALLING WITHIN A BATHROOM
If the appliance is to be fitted within a bathroom, a good understanding of the zoning within
bathrooms is required to ensure the unit is mounted in a safe position. The appliance is rated as
IPX4 and should be installed outside of Zones 0 -2. We would advise when the unit is fitted within
a bathroom, the plug is removed from the unit, and a suitable fused spur is installed in accordance
with BS 7671. In addition, when used in a bathroom, it must be protected by a suitable RCD to
prevent the risk of electric shock.
Zone 0:
The interior of the bathtub or shower basin.
Zone 1:
The area around the bathtub or shower basin up to a height
of 2.25m above the floor
Zone 2:
The area stretching to 0.6m outside the bath or shower and
above the bath or shower if over 2.25m
Page 7 of 22
INSTALLATION OF HEATING ELEMENT
IMPORTANT: Before drilling, ensure that no wires or pipelines are behind the wall to prevent
damage.
IMPORTANT: This heater is heavy. Two people are recommended for installation.
First ensure that you have all the correct parts needed for installation of the heating
element:
• Heating Element
• PTFE Tape
• Spanner
• The heating element is designed to be fitted into the bottom of the unit and can be
fitted into either the left or right port. Before installing, decide on the location where
your heater will be mounted, take care to ensure that the element will be accessible and
that the power cord can reach a suitable socket when your heater is mounted to the
wall.
• Wrap the provided PTFE tape around the thread of the heating element, ensuring the
full thread is covered.
• Then carefully turn the heater on its side with the port you have chosen for installation
facing upwards. This allows for easy installation of the element and prevents the
possible leakage of Glycol.
• Remove the locking nut from the port using the provided spanner and keep safe for
future installation.
• Gently insert the element into the port and screw into place. Ensure that the control panel
is facing the front of the unit before installing onto the wall.
Thread
Page 8 of 22
WALL MOUNTING
NOTE: Depending on your wall type alternative fixings may be required to secure the
heater to your wall.
Step 1
Measure the distance between the four hanging holes on the back of the heater
(vertically and horizontally). Make a note of the measurement, and mark four
points on the wall that distance apart. Use a spirit level to ensure that they are
level.
Step 2
Drill 4 holes into the wall where
you have marked using a Ø10mm
drill bit and insert the wall plugs
provided. Secure the wall brackets
to the wall using the screws and
metal washers provided.
Ensure that the brackets are
secure and that the screw holes
are facing downwards before
commencing onto the next step.
Step 3
Fix the four wall bracket inserts
onto the back of the heater using
the screws provided. Ensure that
the screw holes on the brackets
are facing down.
Step 4
With two people, carefully hang
the heater onto the wall brackets
by inserting the inner wall
brackets into the wall brackets.
You can now secure the inner wall
bracket to the wall bracket using
the screws provided.
Page 9 of 22
OPERATION
Display
Screen
Image
(When the function is
chosen, the corresponding
image will be illuminated)
Description
Child lock
Press and hold the increase and decrease buttons for 3 seconds.
In child lock mode no other functions are assessable. To exit
child lock mode, press and hold the increase and decrease
buttons for 3 seconds.
Comfort
In comfort mode use the increase and decrease buttons to
select the desired heater temperature. The heater will then
work until it has reached the desired temperature.
Economy
In comfort mode use the increase and decrease buttons to
select the desired heater temperature. The heater will then
work until it has reached the desired temperature.
Anti-Frost
In thawing mode, the temperature is fixed at 15⁰C.
Timer
Use to set the inbuilt timer function. Please see “Timer settings”
on page 9 for more information.
Forced
heating
Forced heating mode will set the unit to work at a temperature
of 65⁰C for 2 hours. The time that forced heating works for can
be amended in 30-minute increments between 30 minutes and
8 hours using the increase and decrease buttons. Once the
desired time has been chosen, wait 10 seconds and the display
will flicker and the forced heating will begin.
Time and
temperature
Displays the current time, timer and temperature of the unit.
Heating
Shows that the unit is on and working.
Wi-Fi
Allows for Wi-Fi connection. Please see “Wi-Fi Set-Up” on page
10 for more information.
Power: Press once to turn the unit
on.
Press again to turn the unit off.
Press and hold for 10 seconds to
restore the unit to its factory
settings.
Decrease: Use the decrease
button to decrease the value
of the selected function.
Increase: Use the increase
button to increase the value of
the selected function.
Function: Press to cycle
through the unit’s functions.
Press and hold when the unit
is shutdown to enter the Wi-Fi
connection mode. Please see
“Wi-Fi Set-Up” on page 10 for
more information.
Display: Displays the
current time, temperature
and function.
Page 10 of 22
SETTING THE TIME
When the unit is powered on, press the
function button until the Timer image is
displayed on screen. Then, press and hold
the function button to set the time. Use the
increase and decrease buttons to adjust
the hour value between 0-23 hours.
After you have set the hours, press the
function button once to set the minutes.
Use the increase and decrease buttons to
adjust the minutes between 0 and 59
minutes. Press the function button again to
confirm the time and begin programming
the timer.
PROGRAMMING THE TIMER
Ensure that the above steps have been
followed before programming the timer.
You can then use the increase and decrease
buttons to set the hour in which the unit
will be working between 23-00 hours. Press
the function button once to confirm the
hours you have set and move onto the next
day (1-7) and follow the previous step to
set the hour the unit will be functioning for
each day.
Page 11 of 22
CONNECTING THE APPLIANCE TO WIFI
DOWNLOAD THE APP TO YOUR PHONE
Download the” TUYA SMART” app, from your chosen app store, using the QR codes below, or by
searching for the app in your chosen store.
MODES AVAILABLE FOR SETUP
It is recommended to use Bluetooth connection to connect your unit to Wi-Fi. This is the easiest
connection method and will ensure that no time is wasted in getting to use your new heater to its
fullest potential.
To connect the unit to Wi-Fi via Bluetooth connection, ensure your mobile phone has Bluetooth
enabled and simply plug the heating element in, the unit will now be in connection mode. You can
then follow the steps in the below section to link the unit and customize your app.
To turn the Wi-Fi using AP connection, press and hold the FUNCTION button for 3-5 seconds until
the display shows lines moving in a clockwise direction. A timer will also appear in the center of the
display for 3 minutes. After the 3 minutes has elapsed, the unit will then default to Bluetooth
connection. Follow the above steps to re-enter AP connection.
ANDROID
IOS
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REGISTER THE APP
2. Read the Privacy policy and
press the Agree Button.
3. Enter your email address or
phone number and press
continue to register.
4. A verification code will be
sent by the method selected
in step 3. Enter the code into
the app.
6. The app is now
registered. It will
automatically log you in
following registration.
5. Type in the password you
would like to create. This
needs to be 6-20 characters,
with letters and numbers.
1. Press on the register button
at the bottom of the screen.
Page 13 of 22
SETTING UP YOUR HOME WITHIN THE APP
TUYA is designed so it can work with a large number of compatible smart devices within your home.
It can also be set up to work with multiple devices within different houses as such during the setup
process, the app requires that different areas are created and named to allow easy management of
all your devices. When new devices are added, they are assigned to one of the rooms you have
created.
CREATING ROOMS
1. Press on the ADD HOME
button.
2. Type in a name for your
home,
3. Press on the location button
to select the location of your
home. (See SETTING
YOUR LOCATION below)
4. New rooms can be added
by pressing the ADD
ANOTHER ROOM option at
the bottom. (See ADD
ANOTHER ROOM below)
5. Untick any rooms that are
not required on the app.
6. Press DONE in the top right
corner.
SETTING YOUR LOCATION
Use your finger to
move the orange
HOME symbol.
When the symbol
is in the
approximate
location of your
home, press the
confirm button in
the top right corner.
Location details
allows the app to
be set up later to
respond to weather
conditions in your
area.
ADD ANOTHER ROOM
Type in the
name of the
room, and
press Done in
the top right
corner
Page 14 of 22
CONNECTING USING THE BLUETOOTH CONNECTION METHOD
Before initiating the connection, make sure your mobile phone has Bluetooth enabled and that the
unit is plugged in. Also ensure your phone is connected to the WiFi network. (We advise turning
mobile data off during setup).
2. Select your Wi-Fi and enter
your Wi-Fi password, this is
usually found on the back of
your router.
3. Your device will then begin to
connect. Once successfully
connected, press next.
4. Your smart controller will now be ready to use, press done to
access the control screen. See page 16.
1. Open app and enter the
home screen. Turn the
unit on and on the app,
press add device.
Page 15 of 22
CONNECTING USING AP MODE (ALTERNATIVE METHOD)
Before initiating the connection, make sure the unit is in standby mode, with AP mode activated. If
not follow the instructions for changing the WiFi connection mode. Also ensure your phone is
connected to the WiFi network. (We advise turning mobile data off during setup)
1. Open app and press “+” to
add device, or use the add
device button
2. When the devices in
connection mode, it will appear
at the top. Press add to add the
device.
3. Press on the AP mode
button in the top right of the
screen.
4. Ensure the unit is still
displaying the countdown, then
press on the orange button at
the bottom of the screen to
confirm
5. Enter your WiFi password
and press confirm.
6. Go to network settings in your
phone and connect to the
“SmartLife xxx” connection.
There is no password to enter.
Then return back to the app to
complete setup.
This will then transfer the settings to the heater.
Once the connection process has completed, go back to the network settings on your phone to ensure
your phone has reconnected to your WiFi router.
Page 16 of 22
CONTROLLING YOUR APPLIANCE THROUGH THE APP
THE HOME SCREEN
Each device has its own entry on the home screen to allow the user to either quickly turn the unit on or off, or to
enter the device screen to make other changes.
Smart Scene: Allows you
to program intelligent
behaviour based on the
internal and external
environment
Add Device: Add a device
to the app, and go through
the setup process.
Profile: Provides the
option for changing
settings,
Name of Heater: Press to
enter the Device Screen
Home: Return to home
screen from the Smart
Scene and Profile screens
Voice Control: Press to
give verbal instructions for
operation.
Scene: Scene allows for a
one touch button to be
added to the Home
Screen.
Page 17 of 22
DEVICE SCREEN
The device screen is the main control screen for the heater, providing access to the controls to amend the functions
and settings.
NOTE: Due to continuous development of the app, the layout and available features may be subject
to change.
Device Profile: Use to
change the name of the
heater
Back: Returns to the
Home Screen
Power: Use to
turn the unit on or
off.
MODE:
Select the mode that the heater
will function in. See OPERATION
for more information on each
mode.
SETTINGS:
Child lock – Turn the child
lock on/off. All functions
will be locked until child
lock is disabled.
Temp compensation –
Adjust the temperature
compensation between -5
and 5.
Time sync – Sync the
time on the unit with the
current time in your
location. The unit must be
connected to Wi-Fi.
Boost time – Activates
forced heating for the
hour selected.
Device Name
Desired
Temperature:
Displays what has
been set as the
target heater
temperature.
Decrease Desired
Temperature
Temperature range
15-70⁰C
Increase Desired
Temperature
Temperature range
15-70⁰C
Current Heater
Temperature:
Displays the current
temperature.
WEEKLY TIMER:
Use to program the heater to
change the operation and
desired temperature
throughout the week.
Page 18 of 22
SMART SCENES
Smart Scenes is a powerful tool providing the option to customize the operation of the air heater based both on
conditions within the room and outside influences. This gives the user the option of specifying much more
intelligent actions. These are split into two categories Scene and Automation.
SCENE
Scene allows for a one touch button to be added to the Home Screen. The button can be used to change a number
of settings in one go, and can change all the settings within the unit. A number of scenes can easily be setup,
allowing the user to easily change between a number of preset configurations.
Below is an example of how to set up a scene:
3. Press the Pen next to
“Please Enter Scene Name”
to input the name for your
Scene
Show on Dashboard: Leave
this on if you require the
scene to be displayed as a
button on the Home Screen
Press the Red Plus to add the
action required. Then select
the heater from the list of
devices.
4. Chose the function, set the
value for the function, and
then press the back button in
the top right corner, to return
to the previous screen.
5. Once all the functions required have been added, press the Save button in the top right corner to
finalize and save your new Scene. It will then be saved to the home screen
1. Press on the
Smart tab at the
bottom of the
Home screen
2. Press on the Plus in the top right corner or
on Add Scenario to add a smart scene.
Page 19 of 22
AUTOMATION
Automation allows an automatic action to be set up for the device. This can be triggered by the Time, and a range
of other influences, depending what other TUYA enabled devices you have on the network.
1. Press on the Scene tab at
the bottom of the Home
screen
2. Press on the Automation
tab at the top of the screen.
3. Press on the + at the top of
the screen or press on Add
Automatic Action
4. Setup is very similar to the scene setup on the previous page, and
includes an extra section for specifying a trigger for the scene to start.
Press the Pen next to “Please Enter Scene Name” to input the name
for your Scene
Press the Red Plus next to “When any condition is satisfied” to add the
trigger
Press the Red Plus next to “Execute following actions” to add the
action required. Then select the heater from the list of devices.
6. Chose the function,
set the value for the
function, and then press
the back button in the
top right corner, to
return to the previous
screen.
5. Select the condition when the
automation should start. A
number of triggers can be
combined.
7. Once all the functions required have been
added, press the Save button in the top right
corner to finalize and save your new scene.
The automation is now set up, it can be turned on
and off using the toggle on the home page.
Page 20 of 22
PROFILE TAB
The profile tab gives you the option to edit both your detail,
and use the added features of the unit.
HOME MANAGEMENT
Home Management proves options for managing your TUYA
account, giving options such as adding a home, adding and
removing rooms, and sharing devices with family.
MESSAGE CENTRE
View notifications from devices, if alarms are set up
(dependent on device)
FAQ & FEEDBACK
Provides assistance using the features provided within the app
THIRD PARTY VOICE SERVICES
This allows the unit to be integrated with your favorite home
automation hardware such as Google Home and the Amazon Echo.
CONNECTION TROUBLESHOOTING
1. Check whether the device is powered on and is in the correct WiFi connection mode, if not
please refer to the CHANGING BETWEEN CONNECTION MODES section.
2. Ensure the WiFi password has been entered into the app correctly (Case sensitive)
3. Check that the phone is connected to the WiFi you are connecting the device to.
4. Ensure the network you are connecting it to is 2.4Ghz (5Ghz WiFi networks are not supported),
and that there is a strong WiFi signal to the item.
5. If your router is dual band, ensure that the 2.4ghz network has a different network name (SSID).
Further advice on changing router settings will be available from your Internet service provider
/ Router manufacturer.
6. Check the settings on the router. Encryption should be WPA2-PSK and authorisation type should
be set to AES
7. Try using the alternative connection method. i.e. If connection is failing when attempting to
connect through CF mode, try AP mode.
Page 21 of 22
MAINTENANCE
CLEANING AND STORAGE
ATTENTION: Please shut off the unit and unplug from the mains before cleaning or
performing any maintenance.
Cleaning the surface
Clean the heater with a duster or a soft wet cloth.
Do not use chemical solvents (such as benzene, alcohol or gasoline) as they may cause
irreversible damage. Make sure no water enters the control panel or gaps in the casing.
Do not run the unit until completely dry.
Place the heater in its original box or cover to protect it from dust when not in use.
Store it in a cool, dry place.
TROUBLESHOOTING
Do not repair or disassemble the unit by yourself; unauthorized repair attempts will invalidate the
warranty and may cause bodily harm.
Issue
Possible Reason
Solution
No power
1. The power cord is unconnected
2. There is no power from the socket
3. The power switch on the rear of the unit is
turned off.
1. Connect the power cord
2. Check socket is turned on
3. Ensure the power switch on the
rear of the unit is in the on
position
Odour
emission
from the
unit
1. New unit. When the unit is used for the first
time the unit may produce an odour which will
dissipate within a week of use
1. No action required
Strong
vibrations
and noise
1. The Unit is not placed securely placed onto
the wall
2. The unit may be damaged
1. Ensure that the unit is properly
secured to the wall and level.
2. If the heater is damaged
discontinue use and contact the
service centre.
If the above solutions do not resolve the problem please contact the service centre.
DECLARATION OF CONFORMITY
Hereby, electriQ declares that this heater follows Directive 2014/53/EU. The full text of the EU
declaration of conformity is available at the following internet address:
https://www.electriQ.co.uk/content/declaration-of-conformity
Page 22 of 22
TECHNICAL DATA
electriQ UK SUPPORT
www.electriQ.co.uk/support
Please, for your own convenience, make these simple checks before calling the service line.
If the unit still fails to operate call: 0330 390 3061 or complete the online form
1.
Is the unit plugged into the mains?
2.
Is the fuse OK?
3.
Switch the unit off and wait three minutes to see if the issue is resolved. Restart the
unit.
Office hours: 9AM - 5PM Monday to Friday
www.electriQ.co.uk
Unit J6, Lowfields Business Park
Lowfields Way, Elland
West Yorkshire, HX5 9DA
APPENDIX
Disposal: Do not dispose of this product as unsorted municipal waste. Collection of such waste must
be handled separately as special treatment is necessary.
Recycling facilities are now available for all customers at which you can deposit your
old electrical products. Customers will be able to take any old electrical equipment to
participating civic amenity sites run by their local councils. Please remember that this
equipment will be further handled during the recycling process, so please be
considerate when depositing your equipment. Please contact the local council for
details of your local household waste recycling centres.
MODEL
Voltage
Frequency
Max power
IP Rating
VSTR9-650-0.6WW
220-240V
50Hz
600W
IPX4
VSTR9-650-0.6DGW
VSTR9-650-0.6BSW
VSTR12-1200-1DGW
220-240V
50Hz
1000W
IPX4
VSTR32-1800-1.2WW
220-240V
50Hz
1200W
IPX4
V20222308
