TR-36RBF INSTALL GUIDE
07/28/2021TEC_TM_151 | REV. A | EN
36 INCH BUILT-IN BOTTOM FREEZER
INSTALL GUIDE AND USER'S MANUAL
TRUE RESIDENTIAL
®
PRESERVE THE MOMENT
®
TEC_TM_151 | REV. A | EN07/28/2021
TRUE RESIDENTIAL
®
To ensure no part of the installation process has been overlooked, complete the checklist below.
Have all packaging materials been removed?
Are the anti-tip brackets securely installed and properly engaging the unit?
Has the unit been properly leveled? Do all leveling legs touch the floor?
Is the kickplate Installed?
Is the doorstop being installed (if needed)?
Does the customer understand the unit’s operation?
Has the customer been given the key and literature package?
Have all stainless steel surfaces been inspected for imperfections?*
Is the unit operating correctly? If not, is the unit plugged in? Is the control turned on?
* To be completed by either an installer with the customer or an authorized True dealer upon completion
of installation. Stainless steel doors, handles, and shelves are covered by a limited 30-day warranty for
cosmetic defects.
INSTALLATION CHECKLIST
NOTE: AS WE STRIVE FOR CONTINUOUS IMPROVEMENTS, FEATURES AND SPECIFICATIONS ARE
SUBJECT TO CHANGE WITHOUT NOTICE.
TR-36RBF INSTALL GUIDE
07/28/2021 Page 3 of 48TEC_TM_151 | REV. A | EN
TABLE OF CONTENTS
SAFETY INFORMATION AND OWNERSHIP 5
SAFETY WARNINGS & PRECAUTIONS 6
CORRECT DISPOSAL OF OLD REFRIGERATOR 7
OWNERSHIP 8
SERIAL LABEL LOCATION 8
SITE PREPARATION 9
ROUGH OPENINGS & PLAN VIEWS 10
ANTI-SWEAT FOAM END PANELS 12
ELECTRICAL SAFETY & INSTALLATION REQUIREMENTS 13
WATER SUPPLY REQUIREMENTS 15
INSTALLATION 16
ANTI-TIP BRACKET INSTALLATION 17
LEVELING 18
WATER FILTER INSTALLATION & PERFORMANCE DATA 19
KICKPLATE INSTALLATION 21
CABINET SETUP 22
DOOR INSTALLATION & REMOVAL 23
REFRIGERATOR STORAGE 24
FREEZER STORAGE 25
ICEMAKER 26
ELECTRONIC CONTROL OPERATION 28
USER INTERFACE 29
SET POINT MENU 30
ICE MENU 31
MODE MENU 32
SERVICE REPORT 33
LIGHT MENU 34
DOOR AJAR ALARM 35
SHOWROOM MODE 36
SYSTEM NOTIFICATIONS 37
GENERAL MAINTENANCE, CARE & CLEANING 38
STAINLESS STEEL CARE AND CLEANING 39
WATER FILTER REPLACEMENT 41
CONDENSER COIL CLEANING 42
SERIAL LABEL LOCATION 43
CONTACT INFORMATION 43
WARRANTY STATEMENT 46
WARRANTY 47
TRUE RESIDENTIAL
®
TEC_TM_151 | REV. A | EN07/28/2021Page 4 of 48
THE TRUE 36RBF
36 INCH BUILT-IN
BOTTOM FREEZER
STAINLESS SOLID DOOR
36 INCH BUILT-IN
BOTTOM FREEZER
STAINLESS GLASS DOOR
Commercial refrigeration refined for the home, envied in the industry,
and crafted –gorgeously– in America.
TR-36RBF INSTALL GUIDE
07/28/2021 Page 5 of 48TEC_TM_151 | REV. A | EN
PRESERVE THE MOMENT
®
SAFETY INFORMATION AND OWNERSHIP
SAFETY WARNINGS & PRECAUTIONS
CORRECT DISPOSAL OF OLD REFRIGERATOR
OWNERSHIP
SERIAL LABEL LOCATION
TRUE RESIDENTIAL
®
TEC_TM_151 | REV. A | EN07/28/2021Page 6 of 48
You have selected one of the finest commercial
refrigeration units made. It is manufactured under
strict quality controls with only the best quality
materials available. Your TRUE cooler, when properly
maintained, will give you many years of trouble-free
service.
WARNING – Use this appliance for its intended
purpose as described in this Installation Manual.
REFRIGERANT SAFETY & WARNING
INFORMATION
See the serial label inside the cabinet for the units
refrigeration type. For Hydrocarbon Refrigeration
(R290 only), see below:
DANGER – Risk of fire or explosion.
Flammable refrigerant used. DO NOT
use mechanical devices to defrost
refrigerator. DO NOT puncture refrigerant
tubing; follow handling instructions
carefully. To be repaired only by trained
service personnel.
DANGER – Risk of fire or explosion
(flammable refrigerant used), consult
repair manual/owner’s guide before
attempting to service this product. All
safety precautions must be followed.
Dispose of properly in accordance with
local and federal regulations. Follow all
safety precautions.
CAUTION – Keep all ventilation openings
clear of obstruction in the appliance
enclosure or in the structure housing the
appliance.
BASIC SAFETY & WARNING
PRECAUTIONS
• Take care during operation, maintenance or
repairs to avoid cuts or pinching from any part/
component of the cabinet.
• Units may pose a tipping hazard while uncrating,
during installation, or when moving the unit.
• Ensure the unit is properly installed and located
in accordance with the Installation Instructions
before use.
• This appliance is not to be used, cleaned or
maintained by persons (including children) with
reduced physical, sensory or mental capabilities
or lack of experience and knowledge, unless they
have been given supervision or instruction.
• DO NOT allow children to play with the appliance
or climb, stand, or hang on the unit’s shelves to
prevent damage to the refrigerator and personal
injury.
• DO NOT touch the cold surfaces in the freezer
compartment when hands are damp or wet. Skin
may stick to these extremely cold surfaces.
• Unplug the refrigerator before cleaning and
making repairs.
• Setting temperature controls to the 0 position or
powering off an electronic control may not remove
power from all components (e.g., light circuits,
perimeter heaters, and evaporator fans).
• DO NOT store or use gasoline, or other flammable
vapors and liquids, in the vicinity of this or any
other appliance.
• DO NOT store explosive substances such as aerosol
cans with a flammable propellant in this appliance.
• Keep fingers out of the "pinch point" areas;
clearances between the doors and cabinet are
necessarily small; be careful closing doors when
children are in the area.
• DO NOT use electrical appliances inside the food
storage compartments of the units unless the
appliances are of the type recommended by the
manufacturer.
NOTE: ALL SERVICING MUST BE PERFORMED BY A
QUALIFIED TECHNICIAN.
HOW TO MAINTAIN YOUR TRUE REFRIGERATOR TO RECEIVE THE MOST
EFFICIENT AND SUCCESSFUL OPERATION
SAFETY INFORMATION AND OWNERSHIP
TR-36RBF INSTALL GUIDE
07/28/2021 Page 7 of 48TEC_TM_151 | REV. A | EN
CABINET DISPOSAL WARNING
DANGER! RISK OF CHILD
ENTRAPMENT
PROPER DISPOSAL OF THE CABINET
Child entrapment and suffocation are not problems of
the past. Junked or abandoned refrigerators are still
dangerous, even if they will sit for "just a few days." If
you are getting rid of your old refrigerator, please follow
the instructions below to help prevent accidents.
Before throwing away your old refrigerator or freezer:
• Take off the doors.
• Leave the shelves in place so that children may not
easily climb inside.
DANGER – Risk of fire or explosion.
Flammable insulation and/or refrigerant
used. Dispose of all in accordance with
local and federal regulations. Follow all
safety precautions.
SAFETY INFORMATION AND OWNERSHIP
TRUE RESIDENTIAL
®
TEC_TM_151 | REV. A | EN07/28/2021Page 8 of 48
OWNERSHIP
To ensure that your unit works properly from the
first day, it must be installed properly. We highly
recommend a trained refrigeration mechanic and
electrician install your True equipment. The cost of a
professional installation is money well spent.
Before you start to install your TRUE unit, carefully
inspect it for freight damage. If damage is
discovered, immediately file a claim with the delivery
freight carrier.
TRUE is not responsible for damage incurred during
shipment.
For any questions about installation, please contact
your True dealer or True Residential Technical
Service at 844-746-9423 or TrueResidentialService@
TrueMfg.com. Please have your model and serial
number available.
NOTICE TO CUSTOMER
Loss or spoilage of products in
your refrigerator/freezer is not
covered by warranty. In addition
to following recommended
installation procedures, run the refrigerator/freezer
for 24 hours prior to usage to verify its proper
operation.
REGISTER YOUR PRODUCT
To qualify for TRUE’s extended
7–12 year parts only sealed
system warranty, you must
register your product* within 12
months of the unit’s installation
date. To register your unit,
complete and submit the form
at https://www.true-residential.com/product-registration.
For warranty details, please see page 47.
SERIAL LABEL LOCATION
The serial label is located on the upper right wall of the
freezer drawer. See fig. 1.
This label contains important information such as
your model name and serial number. Please have this
information on hand when contacting True so we can
better assist you with your service- or parts-related
inquiries.
SAFETY INFORMATION AND OWNERSHIP
FIG. 1.
Serial label location.
CONTACT INFORMATION
WARRANTY DEPARTMENT
Phone: 844-849-6179
TrueResidentialWarranty@truemfg.com
CUSTOMER SERVICE
Phone: 888-616-8783
info@true-residential.com
SERVICE DEPARTMENT
Phone: 844-746-9423
TrueResidentialService@truemfg.com
* Please note that ice machines do not qualify for this
extended warranty.
TR-36RBF INSTALL GUIDE
07/28/2021 Page 9 of 48TEC_TM_151 | REV. A | EN
ROUGH OPENINGS & PLAN VIEWS
ANTI-SWEAT FOAM END PANELS
ELECTRICAL SAFETY & INSTALLATION REQUIREMENTS
WATER SUPPLY REQUIREMENTS
PRESERVE THE MOMENT
®
SITE PREPARATION
TRUE RESIDENTIAL
®
TEC_TM_151 | REV. A | EN07/28/2021Page 10 of 48
SITE PREPARATION
SITE PREPARATION
Due to the weight of this unit, True recommends
consulting a flooring expert prior to installation.
The flooring beneath the unit should be rated to
support ≥150 lbs/ft
2
(732.36 kg/m
2
).
ROUGH OPENINGS & PLAN VIEWS
TR-36RBF
Flush installation: The front face of the unit is flush
with the surrounding cabinets
Proud (standard) Installation: The front face of the
unit extends beyond the surrounding cabinets
NOTE: DIMENSIONS MAY VARY BY ± 1/8” (3.175 mm)
Rough Opening Dimensions
Flush Install Proud Install
Width
36-1/4”
(920.75 mm)
35-3/4”
(908.05 mm)
Depth
25-25/32”
(654.84 mm)
23-25/32”
(604.04 mm)
Height
84-1/4”
(2,139.95 mm)
84”
(2,133.6 mm)
ELECTRICAL AREA
WATER AREA
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SITE PREPARATION
ROUGH OPENINGS & PLAN VIEWS
TR-36RBF / TR-36RBF
Flush installation: The front face of the unit is flush
with the surrounding cabinets
Proud (standard) Installation: The front face of the
unit extends beyond the surrounding cabinets
NOTE: DIMENSIONS MAY VARY BY ± 1/8” (3.175 mm)
Rough Opening Dimensions
Flush Install Proud Install
Width
72-1/4”
(1,835.15 mm)
71-3/4”
(1,822.45 mm)
Depth
25-25/32”
(654.84 mm)
23-25/32”
(604.04 mm)
Height
84-1/4”
(2,139.95 mm)
84”
(2,133.6 mm)
ELECTRICAL AREA
WATER AREA
TRUE RESIDENTIAL
®
TEC_TM_151 | REV. A | EN07/28/2021Page 12 of 48
SITE PREPARATION
ANTI-SWEAT FOAM END PANELS
When installing two or more True units side-by-side, be sure to leave at least a 5/8” (15.88 mm) gap
between the cabinets, or install foam pads between the cabinets and on any side with 0” clearance,
to prevent moisture from developing on applications.
If installing anti-sweat foam end panels, True recommends applying a panel to each of the units
being joined together. To order foam pads, contact our parts department at 844-849-6226 or
TrueResidentialParts@TrueMfg.com.
NOTE: DIMENSIONS MAY VARY BY ± 1/8” (3.175 mm)
TR-36RBF INSTALL GUIDE
07/28/2021 Page 13 of 48TEC_TM_151 | REV. A | EN
SITE PREPARATION
ELECTRICAL SAFETY
Power Supply: 115VAC, 60hz
Circuit Breaker: 15 Amp
Receptacle: 3-Prong Grounding-Type
• For all built-in models, the electrical supply should
be located within the indicated shaded area shown
in the figure below.
• Be sure to follow the National Electrical Code, as
well as local codes and ordinances, when installing
the receptacle.
• A ground fault circuit interrupter (GFCI) is not
recommended and may cause interruption of
operation.
• The power cord from this appliance is equipped
with a grounding plug which minimizes the
possibility of electric shock hazard.
• The wall outlet and circuit should be checked by a
licensed electrician to be sure the outlet is wired
with the correct polarity and properly grounded.
• If the outlet is a standard 2-prong outlet, it is your
personal responsibility and obligation to have it
replaced with a properly grounded wall outlet.
• DO NOT, under any circumstances, cut or remove
the ground prong from the power cord. For personal
safety, this appliance must be properly grounded.
• The refrigerator/freezer should always be plugged
into a dedicated electrical circuit. This provides
the best performance and prevents building wiring
circuits from overloaded, which could cause a fire
hazard from overheated wires.
• NEVER USE AN ADAPTER PLUG!
An adapter plug alters the original
equipment manufacturer (OEM)
plug configuration when connecting
it to a power source. True will not warranty any
refrigerator/freezer that has been connected
to an adapter plug.
• NEVER USE AN EXTENSION CORD! An
extension cord is any component that
adds length to the OEM power cord
when connecting it to a power source.
True will not warranty any refrigerator/freezer that
has been connected to an extension cord.
• Before your new unit is connected to a power
supply, check the incoming voltage. If the recorded
voltage is less than the rated voltage for operation
(+/-5%) and amp rating, correct immediately. Refer
to the serial label for this voltage requirement.
• NEVER unplug your refrigerator/freezer by pulling
on the power cord. Always grip the plug firmly and
pull straight from the outlet.
• When moving the refrigerator/freezer for any reason,
take care to no roll over or damage the power cord.
• Immediately repair or replace all power cords
that have become frayed or otherwise damaged.
DO NOT use a power cord that shows cracks or
abrasion damage along its length or at either end.
• If the supply power cord is damaged, replace it
with OEM components. To avoid hazard, this should
be done by a licensed service provider or similarly
qualified person.
ELECTRICAL AREA
NOTE: DIMENSIONS MAY VARY BY ± 1/8” (3.175 mm)
TRUE RESIDENTIAL
®
TEC_TM_151 | REV. A | EN07/28/2021Page 14 of 48
SITE PREPARATION
POWER CORD
INSTALLATION
Fully seat the power cord into the cabinet receptacle
until it locks in position. See fig. 1.
REMOVAL
Depress the red button. See fig. 2.
FIG. 1.
Fully insert the power
cord into the receptacle.
FIG. 2.
Push the red button to
remove the plug.
TR-36RBF INSTALL GUIDE
07/28/2021 Page 15 of 48TEC_TM_151 | REV. A | EN
SITE PREPARATION
FIG. 1.
Water line connection. Fitting included, PEX not included
Plumbing Requirements
Water Supply
1/4” PEX tubing (1/4” O.D. lines and
fittings not included)
NOTE: Copper line is not recommended.
Flow Rate 0.5 gpm / 1.89 lpm
Operating Pressure 30 psi (207 kPa)—100 psi (689 kPa)
Incoming Water
Temperature
33-100°F (0.6-38°C)
WATER SUPPLY REQUIREMENTS
The unit comes with 20” (508 mm) of polyethylene
tubing with a 1/4” O.D. push connector for customer
attachment.
Before installing your unit, prepare the water supply
line. Please see plumbing requirements in the
plumbing requirements table.
• Purge the water line prior to final connection to
the unit. This removes any debris present in the
line.
• Only connect to a potable water supply!
• Do not connect to a hot water supply!
• Install the water filter before turning on the
water supply to the icemaker. See “Water Filter
Installation” (page 19).
• A copper line is not recommended for this
application.
• Check all water line fittings for leaks.
• Tape the supply line to the floor before moving
the unit into its final installation location.
• In the water connection area (see the rough
opening illustration), tape the water line to the
floor.
WATER AREA
NOTE: DIMENSIONS MAY VARY BY ± 1/8” (3.175 mm)
TRUE RESIDENTIAL
®
TEC_TM_151 | REV. A | EN07/28/2021Page 16 of 48
INSTALLATION
ANTI-TIP BRACKET INSTALLATION
LEVELING
WATER FILTER INSTALLATION & PERFORMANCE DATA
KICKPLATE INSTALLATION
PRESERVE THE MOMENT
®
TR-36RBF INSTALL GUIDE
07/28/2021 Page 17 of 48TEC_TM_151 | REV. A | EN
WARNING – To avoid a hazard from
appliance instability, install the anti-
tip bracket in accordance with the
instructions below.
BEFORE YOU BEGIN
Consult a flooring expert to confirm that the flooring
where the unit will be installed is rated for at least 150
pounds per square foot.
1. Measure and mark the depth of the bracket’s
placement in the installation location.
• Flush installation: 24-31/32” (634 mm)
• Proud installation: 22-31/32” (584 mm)
2. Place and center the bracket at the measured
depth.
3. With the bracket as a guide, drill pilot holes into the
wall and/or floor.
NOTE: FOR INCREASED STABILITY, SECURE THE
BRACKET TO AS MANY JOISTS AND/OR STUDS AS
POSSIBLE.
4. With the provided hardware, secure the anti-tip
bracket.
5. Adjust the rear leveling rollers 1/4 turn clockwise.
6. Slide the unit into place and hook the anti-tip
bracket into the castor assembly slots.
INSTALLATION
ANTI-TIP BRACKET KIT:
• One (1) anti-tip bracket (Figure 1.1)
• Four (4) masonry 3/16” screws
• Eight (8) wood #12 – 2” screws
• Twelve (12) 1/4” washers
FOR ALL FULL SIZE RESIDENTIAL MODELS, THE ANTI-
TIP BRACKET ENGAGES WITH THE REAR LEVELING
LEGS TO SECURE THE UNIT. FOLLOW THESE STEPS
TO SECURE THE BRACKET BEFORE MOVING THE
UNIT INTO FINAL OPERATING POSITION.
1. Determine final location of the unit. For a FLUSH
install, measure back 24-31/32” (Dimension A)
from the surrounding cabinetry. For a PROUD
install, measure back 22-31/32” (Dimension B)
from the surrounding cabinetry. For either type of
install, place the anti-tip bracket centered in the
rough opening.
2. Using the bracket as a guide, drill pilot holes into the
wall/floor. It is recommended to secure the bracket
to as many floor joists and wall studs as possible.
3. Using the provided screws and washers, secure the
bracket to the wall/floor. Adjust the rear rollers to
just above their lowest position and move the unit to
its final position. Raise the rear rollers a minimum
of 1/8” to engage the bracket.
FIGURE 1.1 - ANTI-TIP BRACKET
987036
5.19.17 AL
TRUE RESIDENTIAL REFRIGERATION
UPRIGHT ANTI-TIP BRACKET INSTALLATION
30 INCH UNIT
22 31/32"
583mm
PROUD INSTALL
24 31/32"
634mm
FLUSH INSTALL
9 9/32"
236mm
9 9/32"
236mm
C
L
C
L
TR-30REF-R-SG-A
R
NOTE: DIMENSIONS MAY VARY BY ±
1
/
8
”
WARNING: To avoid a hazard due to instability of
the appliance, it must be fixed in accordance with
the instructions.
AVERTISSEMENT: Pour éviter tout risque dú a
l´instabilité del l´appareil, vous devez le fixer
conformément aux instructions.
ANTI-TIP BRACKET INSTALLATION
KIT INCLUDES
• (1) One anti-tip bracket
• (4) Four 3⁄16” masonry screws
• (8) Eight #12-2” wood screws
• (12) Twelve 1/4” washers
TOOLS REQUIRED
• Tape measure
• Marking utensil
• 1/8” drill bit
• 7/16” socket
• Phillips bit driver
• Drill or ratchet
36RBF UNIT TOP VIEW
= Center Line
–-– = Bracket Location
NOTE: DIMENSIONS MAY VARY BY ± 1/8” (3.175 mm)
TRUE RESIDENTIAL
®
TEC_TM_151 | REV. A | EN07/28/2021Page 18 of 48
INSTALLATION
FIG. 1.
Leveling leg adjustment locations.
LEVELING
It is important that your unit is level. This ensures the
doors align and seal correctly and drain pans do not
spill over.
1. Place a level on the interior floor on the unit. Check
the level back-to-front and side-to-side. See fig. 1
for leveling adjustment locations.
2. Adjust the front leveling legs as needed with pliers
or an adjustable wrench.
3. Adjust the rear leveling legs as needed with a 7/16”
socket. Turn clockwise to raise the rear of the unit.
Front leg adjustment
Rear leg adjustment
TR-36RBF INSTALL GUIDE
07/28/2021 Page 19 of 48TEC_TM_151 | REV. A | EN
INSTALLATION
WATER FILTER INSTALLATION &
PERFORMANCE DATA
The water filter filters sediment and removes
unpleasant taste and odor. Install the provided water
filter before using the icemaker. The unit will not make
ice until the water filter is installed.
1. Remove the kickplate. See fig. 1.
2. Insert the provided water filter (see fig. 2) and
rotate the filter clockwise. See figs. 3 and 4.
3. Reinstall the kickplate.
WATER FILTER PERFORMANCE DATA
• This system has been tested according to NSF/ANSI
Standard 42, 53, 372, 401, P473 and CSA B483.1
for reduction of the substances listed below. The
concentration of the indicated substances in water
entering the system was reduced to a concentration
less than or equal to the permissible limit for
water leaving the system, as specified in NSF/
ANSI Standards 42, 53, 372, 401, P473 and CSA
B483.1.
• Systems certified for cyst reduction may be used
on disinfected waters that may contain filterable
cysts. The system conforms to NSF/ANSI 42, 53,
372, 401,P473 and CSA B483.1 for the specific
performance claims as verified and substantiated
by test data. Conforms to NSF/ANSI 53 for VOC
reduction. See below for individual contaminants
and reduction performance.
NOTE: TESTING WAS PERFORMED UNDER
STANDARD LABORATORY CONDITIONS, ACTUAL
PERFORMANCE MAY VARY.
• System to be used with municipal or well water
sources treated and tested on regular basis to
ensure bacteriological safe quality. Do not use with
water that is microbiologically unsafe or of unknown
quality without adequate disinfection before or after
the system.
• It is essential that the manufacturer’s
recommended installation, maintenance and filter
replacement requirements be carried out for the
product to perform as advertised. Manufactured by
Aquamor, LLC, Temecula, CA.
FIG. 4.
Installed water filter.
FIG. 3.
Insert the water filter and rotate it clockwise.
FIG. 2.
Locate the provided water filter shipped in the ice bucket.
FIG. 1.
Pull the kickplate from the cabinet.
TRUE RESIDENTIAL
®
TEC_TM_151 | REV. A | EN07/28/2021Page 20 of 48
INSTALLATION
Filter Specifications
Flow Rate 0.5 gpm / 1.89 lpm
Operating
Temperature
33-100°F (0.6-38°C)
Operating Pressure 30-100 psi (kPa)
Capacity 300 gal (1,136 L) or six months
Contaminant and Reduction Performance
A-1, G-1, G-2, G-3, G-4, L-1, L-2, L-3, L-4, L-5,
M-1, M-2, S-1, S-2, S-4, W-2, W-3, W-4
Performance Data Sheet
Aquamor • 42188 Rio Nedo • Temecula, California 92590 • www.aquamorusa.com • 866-218-8473
Flow Rate: 0.5 gpm / 1.89 lpm
Operating Temperature: 33 - 100°F (0.6°C - 38°C)
Operating Pressure: 30 psi (207 kPa) - 100 psi (689 kPa)
Capacity: 300 gallons (1,136 L) or six months
Filter Specifications
This system has been tested according to NSF/ANSI Standard 42, 53, 372, 401, P473 and CSA B483.1 for reduction of the substances listed
below. The concentration of the indicated substances in water entering the system was reduced to a concentration less than or equal to the
permissible limit for water leaving the system, as specified in NSF/ANSI Standards 42, 53, 372, 401, P473 and CSA B483.1.
Systems certified for cyst reduction may be used on disinfected waters that may contain filterable cysts. The system conforms to NSF/ANSI 42, 53, 372, 401,
P473 and CSA B483.1 for the specific performance claims as verified and substantiated by test data. Conforms to NSF/ANSI 53 for VOC reduction. See above
for individual contaminants and reduction performance. Note: Testing was performed under standard laboratory conditions, actual performance may vary.
System to be used with municipal or well water sources treated and tested on regular basis to ensure bacteriological safe quality. Do not use with water that
is microbiologically unsafe or of unknown quality without adequate disinfection before or after the system.
It is essential that the manufacturer’s recommended installation, maintenance and filter replacement requirements be carried out for the product to perform
as advertised. Manufactured by Aquamor, LLC, Temecula, CA.
CHLORINE >97% 2.0 mg/L 1.0 mg/L
ALACHLOR* >98% 0.050 0.001
Asbestos 99.98% 189 MFL 99%
ATRAZINE* >97% 0.100 0.003
BENZENE* >99% 0.081 0.001
BISPHENOL 99.1% 2.058 mg/L <0.300ng/L
BROMODICHLOROMETHANE (TTHM)* >99.8% 0.300 0.015
BROMOFORM (TTHM)* >99.8% 0.300 0.015
CARBOFURAN (Furadan)* >99% 0.19 0.001
Carbon Tetrachloride >95% 0.014 0.005
CHLORDANE >99.5% 0.04 +/-10% 0.002
CHLOROBENZENE (Monochlorobenzene)* >99% 0.077 0.001
CHLOROPICRIN* 99% 0.015 0.0002
CHLOROFORM (TTHM)* (surrogate chemical) >99.8% 0.300 0.015
2, 4-D* 98% 0.110 0.0017
CYST
(Giardi; Cryptosporidium; Entamoeba; Toxoplasma)
>99.95%
MINIMUM 50,000/L
Cryptosporidium (see CYST)
>99.95% MINIMUM 50,000/L
DBCP (see Dibromochloropropane)* >99% 0.052 0.00002
1,2-DCA (see 1,2-DICHLOROETHANE)* 95% 0.088 0.0048
1,1-DCE (see 1,1-DICHLOROETHYLENE)* >99% 0.083 0.001
DIBROMOCHLOROMETHANE
(TTHM; Chlorodibromomethane)*
>99.8% 0.300 0.015
DIBROMOCHLOROPROPANE (DBCP)* >99% 0.052 0.00002
o-DICHLOROBENZENE (1,2 Dichlorobenzene)* >99% 0.080 0.001
p-DICHLOROBENZENE (para-Dichlorobenzene) >98% 0.040 0.001
1,2-DICHLOROETHANE (1,2-DCA)* 95% 0.088 0.0048
1,1-DICHLOROETHYLENE (1,1-DCE)* >99% 0.083 0.001
CIS-1,2-DICHLOROETHYLENE* >99% 0.170 0.0005
TRANS-1,2- DICHLOROETHYLENE* >99% 0.086 0.001
1,2-DICHLOROPROPANE (Propylene Dichloride)* >99% 0.080 0.001
CIS-1,3- DICHLOROPROPYLENE* >99% 0.079 0.001
DINOSEB* 99% 0.170 0.0002
EDB (see ETHYLENE DIBROMIDE)* >99% 0.044 0.00002
ENDRIN 99% 0.053 0.00059
Entamoeba (see CYSTS) 99.95%
MINIMUM 50,000/L
ESTRONE 96.9% 0.1388 mg/L <0.020 mg/L
ETHYLBENZENE* >99% 0.088 0.001
ETHYLENE DIBROMIDE (EDB)* >99% 0.044 0.00002
Furadan (see CARBOFURAN)* >99% 0.19 0.001
Giardia Lamblia (see CYST) >99.95%
MINIMUM 50,000/L
HALOACETONITRILES (HAN)*
BROMOCHLOROACETONITRILE 98% 0.022 0.0005
DIBROMOACETONITRILE 98% 0.024 0.0006
HALOACETONITRILES (HAN)*
DICHLOROACETONITRILE 98% 0.0096 0.0002
TRICHLOROACETONITRILE 98% 0.015 0.0003
% of Influent Max
Contaminant reduction Concentration Allowable
99.95% REDUCTION
REQUIREMENT
99.95% REDUCTION
REQUIREMENT
99.95% REDUCTION
REQUIREMENT
99.95% REDUCTION
REQUIREMENT
HALOKETONES (HK):*
1,1-DICHLORO-2-PROPANONE 99% 0.0072 0.0001
1,1,1-TRICHLORO-2-PROPANONE 96% 0.0082 0.0003
HEPTACHLOR* >99% 0.25 0.00001
HEPTACHLOR EPOXIDE* 98% 0.0107 0.0002
HEXACHLOROBUTADIENE (Perchlorobutadiene)* >98% 0.044 0.001
HEXACHLOROCYCLOPENTADIENE* >99% 0.060 0.000002
IBUPROFEN 96.7% 0.432 mg/L <0.060 mg/L
LEAD (pH 6.5) >99.3% 0.15 +/- 10% 0.010
LEAD (pH 8.5) >99.3% 0.15 +/- 10% 0.010
LINDANE* >99% 0.055 0.00001
METHOXYCHLOR* >99% 0.050 0.0001
Methylbenzene (see TOLUENE)* >99% 0.078 0.001
Mercury (pH 6.5) 74.9% 0.0059 0.002
Mercury (pH 8.5) 97.8% 0.0061 0.002
Monochlorobenzene (see CHLOROBENZENE)* >99% 0.077 0.001
NAPROXEN 95.3% 0.130 mg/L <0.020 mg/L
NONYLPHENOL 97.1% 2.058 mg/L <0.200 mg/L
POLYCHLORINATED BIPHENYLS
(PCBs, Aroclor 1260)
>99.9% 0.01 +/- 10% 0.0005
PCE (see Tetrachloroethylene) >96% 0.014 0.005
PENTACHLOROPHENOL* >99% 0.096 0.001
Perchlorobutadiene
(see HEXACHLOROBUTADIENE)*
>98% 0.044 0.001
PFOA 98.0% 0.0005 mg/L <0.00007 mg/L
PFOS 98.0% 0.001 mg/L <0.00007 mg/L
Phenytoin 94.7% 0.2173 mg/L <.030 mg/L
Propylene Dichloride
(see 1,2 -DICHLOROPROPANE)*
>99% 0.080 0.001
SIMAZINE* >97% 0.120 0.004
STYRENE (Vinylbenzene)* >99% 0.150 0.0005
1,1,1-TCA (see 1,1,1 - TRICHLOROETHANE)* 95% 0.084 0.0046
1,2,4-Trichlorobenze >99% 0.215 0.07
TCE (see TRICHLOROETHYLENE)* >99% 0.180 0.0010
1,1,2,2- TETRACHLOROETHANE* >99% 0.081 0.001
TETRACHLOROETHYLENE* >99% 0.081 0.001
TOLUENE (Methylbenzene)* >99% 0.078 0.001
TOXAPHENE >92.9% 0.015 +/- 10% 0.003
2,4,5-TP (Silvex)* 99% 0.270 0.0016
Toxoplasma (see CYST) >99.95%
MINIMUM 50,000/L
TRIBROMOACETIC ACID* 0.042 0.001
1,1,1-TRICHLOROETHANE (1,1,1-TCA)* 95% 0.084 0.0046
1,1,2-TRICHLOROETHANE* >99% 0.150 0.0005
TRICHLOROETHYLENE (TCE)* >99% 0.180 0.0010
TRIHALOMETHANES (TTHM)
(Chloroform; Bromoform;
Bromodichloromethane; Dibromochloromethane)
>99.8% 0.300 0.015
Unsym-Trichlorobenzene
(see 1,2,4-TRICHLOROBENZENE)
* >99% 0.160 0.0005
Vinylbenzene (see STYRENE)* >99% 0.150 0.0005
XYLENES (TOTAL)* >99% 0.070 0.001
% of Influent Max
Contaminant reduction Concentration Allowable
99.95% REDUCTION
REQUIREMENT
A-1, G-1, G-2, G-3, G-4, L-1, L-2, L-3, L-4, L-5,
M-1, M-2, S-1, S-2, S-4, W-2, W-3, W-4
Performance Data Sheet
Aquamor • 42188 Rio Nedo • Temecula, California 92590 • www.aquamorusa.com • 866-218-8473
Flow Rate: 0.5 gpm / 1.89 lpm
Operating Temperature: 33 - 100°F (0.6°C - 38°C)
Operating Pressure: 30 psi (207 kPa) - 100 psi (689 kPa)
Capacity: 300 gallons (1,136 L) or six months
Filter Specifications
This system has been tested according to NSF/ANSI Standard 42, 53, 372, 401, P473 and CSA B483.1 for reduction of the substances listed
below. The concentration of the indicated substances in water entering the system was reduced to a concentration less than or equal to the
permissible limit for water leaving the system, as specified in NSF/ANSI Standards 42, 53, 372, 401, P473 and CSA B483.1.
Systems certified for cyst reduction may be used on disinfected waters that may contain filterable cysts. The system conforms to NSF/ANSI 42, 53, 372, 401,
P473 and CSA B483.1 for the specific performance claims as verified and substantiated by test data. Conforms to NSF/ANSI 53 for VOC reduction. See above
for individual contaminants and reduction performance. Note: Testing was performed under standard laboratory conditions, actual performance may vary.
System to be used with municipal or well water sources treated and tested on regular basis to ensure bacteriological safe quality. Do not use with water that
is microbiologically unsafe or of unknown quality without adequate disinfection before or after the system.
It is essential that the manufacturer’s recommended installation, maintenance and filter replacement requirements be carried out for the product to perform
as advertised. Manufactured by Aquamor, LLC, Temecula, CA.
CHLORINE >97% 2.0 mg/L 1.0 mg/L
ALACHLOR* >98% 0.050 0.001
Asbestos 99.98% 189 MFL 99%
ATRAZINE* >97% 0.100 0.003
BENZENE* >99% 0.081 0.001
BISPHENOL 99.1% 2.058 mg/L <0.300ng/L
BROMODICHLOROMETHANE (TTHM)* >99.8% 0.300 0.015
BROMOFORM (TTHM)* >99.8% 0.300 0.015
CARBOFURAN (Furadan)* >99% 0.19 0.001
Carbon Tetrachloride >95% 0.014 0.005
CHLORDANE >99.5% 0.04 +/-10% 0.002
CHLOROBENZENE (Monochlorobenzene)* >99% 0.077 0.001
CHLOROPICRIN* 99% 0.015 0.0002
CHLOROFORM (TTHM)* (surrogate chemical) >99.8% 0.300 0.015
2, 4-D* 98% 0.110 0.0017
CYST
(Giardi; Cryptosporidium; Entamoeba; Toxoplasma)
>99.95%
MINIMUM 50,000/L
Cryptosporidium (see CYST)
>99.95% MINIMUM 50,000/L
DBCP (see Dibromochloropropane)* >99% 0.052 0.00002
1,2-DCA (see 1,2-DICHLOROETHANE)* 95% 0.088 0.0048
1,1-DCE (see 1,1-DICHLOROETHYLENE)* >99% 0.083 0.001
DIBROMOCHLOROMETHANE
(TTHM; Chlorodibromomethane)*
>99.8% 0.300 0.015
DIBROMOCHLOROPROPANE (DBCP)* >99% 0.052 0.00002
o-DICHLOROBENZENE (1,2 Dichlorobenzene)* >99% 0.080 0.001
p-DICHLOROBENZENE (para-Dichlorobenzene) >98% 0.040 0.001
1,2-DICHLOROETHANE (1,2-DCA)* 95% 0.088 0.0048
1,1-DICHLOROETHYLENE (1,1-DCE)* >99% 0.083 0.001
CIS-1,2-DICHLOROETHYLENE* >99% 0.170 0.0005
TRANS-1,2- DICHLOROETHYLENE* >99% 0.086 0.001
1,2-DICHLOROPROPANE (Propylene Dichloride)* >99% 0.080 0.001
CIS-1,3- DICHLOROPROPYLENE* >99% 0.079 0.001
DINOSEB* 99% 0.170 0.0002
EDB (see ETHYLENE DIBROMIDE)* >99% 0.044 0.00002
ENDRIN 99% 0.053 0.00059
Entamoeba (see CYSTS) 99.95%
MINIMUM 50,000/L
ESTRONE 96.9% 0.1388 mg/L <0.020 mg/L
ETHYLBENZENE* >99% 0.088 0.001
ETHYLENE DIBROMIDE (EDB)* >99% 0.044 0.00002
Furadan (see CARBOFURAN)* >99% 0.19 0.001
Giardia Lamblia (see CYST) >99.95%
MINIMUM 50,000/L
HALOACETONITRILES (HAN)*
BROMOCHLOROACETONITRILE 98% 0.022 0.0005
DIBROMOACETONITRILE 98% 0.024 0.0006
HALOACETONITRILES (HAN)*
DICHLOROACETONITRILE 98% 0.0096 0.0002
TRICHLOROACETONITRILE 98% 0.015 0.0003
% of Influent Max
Contaminant reduction Concentration Allowable
99.95% REDUCTION
REQUIREMENT
99.95% REDUCTION
REQUIREMENT
99.95% REDUCTION
REQUIREMENT
99.95% REDUCTION
REQUIREMENT
HALOKETONES (HK):*
1,1-DICHLORO-2-PROPANONE 99% 0.0072 0.0001
1,1,1-TRICHLORO-2-PROPANONE 96% 0.0082 0.0003
HEPTACHLOR* >99% 0.25 0.00001
HEPTACHLOR EPOXIDE* 98% 0.0107 0.0002
HEXACHLOROBUTADIENE (Perchlorobutadiene)* >98% 0.044 0.001
HEXACHLOROCYCLOPENTADIENE* >99% 0.060 0.000002
IBUPROFEN 96.7% 0.432 mg/L <0.060 mg/L
LEAD (pH 6.5) >99.3% 0.15 +/- 10% 0.010
LEAD (pH 8.5) >99.3% 0.15 +/- 10% 0.010
LINDANE* >99% 0.055 0.00001
METHOXYCHLOR* >99% 0.050 0.0001
Methylbenzene (see TOLUENE)* >99% 0.078 0.001
Mercury (pH 6.5) 74.9% 0.0059 0.002
Mercury (pH 8.5) 97.8% 0.0061 0.002
Monochlorobenzene (see CHLOROBENZENE)* >99% 0.077 0.001
NAPROXEN 95.3% 0.130 mg/L <0.020 mg/L
NONYLPHENOL 97.1% 2.058 mg/L <0.200 mg/L
POLYCHLORINATED BIPHENYLS
(PCBs, Aroclor 1260)
>99.9% 0.01 +/- 10% 0.0005
PCE (see Tetrachloroethylene) >96% 0.014 0.005
PENTACHLOROPHENOL* >99% 0.096 0.001
Perchlorobutadiene
(see HEXACHLOROBUTADIENE)*
>98% 0.044 0.001
PFOA 98.0% 0.0005 mg/L <0.00007 mg/L
PFOS 98.0% 0.001 mg/L <0.00007 mg/L
Phenytoin 94.7% 0.2173 mg/L <.030 mg/L
Propylene Dichloride
(see 1,2 -DICHLOROPROPANE)*
>99% 0.080 0.001
SIMAZINE* >97% 0.120 0.004
STYRENE (Vinylbenzene)* >99% 0.150 0.0005
1,1,1-TCA (see 1,1,1 - TRICHLOROETHANE)* 95% 0.084 0.0046
1,2,4-Trichlorobenze >99% 0.215 0.07
TCE (see TRICHLOROETHYLENE)* >99% 0.180 0.0010
1,1,2,2- TETRACHLOROETHANE* >99% 0.081 0.001
TETRACHLOROETHYLENE* >99% 0.081 0.001
TOLUENE (Methylbenzene)* >99% 0.078 0.001
TOXAPHENE >92.9% 0.015 +/- 10% 0.003
2,4,5-TP (Silvex)* 99% 0.270 0.0016
Toxoplasma (see CYST) >99.95%
MINIMUM 50,000/L
TRIBROMOACETIC ACID* 0.042 0.001
1,1,1-TRICHLOROETHANE (1,1,1-TCA)* 95% 0.084 0.0046
1,1,2-TRICHLOROETHANE* >99% 0.150 0.0005
TRICHLOROETHYLENE (TCE)* >99% 0.180 0.0010
TRIHALOMETHANES (TTHM)
(Chloroform; Bromoform;
Bromodichloromethane; Dibromochloromethane)
>99.8% 0.300 0.015
Unsym-Trichlorobenzene
(see 1,2,4-TRICHLOROBENZENE)
* >99% 0.160 0.0005
Vinylbenzene (see STYRENE)* >99% 0.150 0.0005
XYLENES (TOTAL)* >99% 0.070 0.001
% of Influent Max
Contaminant reduction Concentration Allowable
99.95% REDUCTION
REQUIREMENT
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INSTALLATION
KICKPLATE INSTALLATION
The kickplate (see fig. 1) is shipped unattached to
the unit to allow easy access for leveling the unit.
The kickplate attaches to the unit with magnets
(see fig. 2) located on either side at the bottom of
the unit.
INSTALLATION
After leveling the unit, position the kickplate at the
bottom of the unit’s front. See fig. 3.
REMOVAL
Pull the kickplate away from the unit.
FIG. 1.
The kickplate.
FIG. 3.
Installed kickplate.
FIG. 2.
The magnets. One side shown.
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CABINET SETUP
DOOR INSTALLATION & REMOVAL
REFRIGERATOR STORAGE
FREEZER STORAGE
ICEMAKER
PRESERVE THE MOMENT
®
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CABINET SETUP
DOOR INSTALLATION & REMOVAL
INSTALLATION
1. Hold the door perpendicular (90°) to the opening.
2. Align the hinge posts with the hinges.
3. Carefully lower the door into place.
REMOVAL
If door removal is necessary, see instructions below.
1. Open the door 90°.
2. Lift the door straight up off the hinges.
FIG. 1.
The unit with the door closed.
FIG. 2.
Carefully lift the door off its hinges.
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CABINET SETUP
REFRIGERATOR STORAGE
The refrigerator section of the cabinet is divided
into shelving and produce / crisper bins.
SHELVING
The shelving comes installed on the unit. See figs.
1 and 2. It is adjustable for customer application.
SHELVING ADJUSTMENT
1. Gently lift the front of the shelf and unhook the
shelf from the shelf standards on the back wall.
See fig. 3.
2. Hook the shelf into the pilaster at the desired
height.
DOOR BINS (SOLID DOORS ONLY)
Door bins are only available for solid door units.
1. Locate the door bins packaged in the top
refrigerator drawer. See fig. 4.
2. Hook the door into the door slots at the desired
height. See fig. 5.
3. Push the door bins down to ensure the tabs are
fully engaged in the slots. See fig. 6.
PRODUCE / CRISPER BINS
The refrigerator section has three drawers. See
the instructions below for drawer removal or
reinstallation.
BIN REMOVAL
1. Fully open the drawer.
2. With a Phillips screwdriver, remove the drawer
slide screws. See fig. 7.
3. Lift the drawer from the unit.
BIN INSTALLATION
1. Pull the drawer slides fully forward.
2. Slide the drawer into position until the drawer
rests under the rear hooks on the drawer slides.
3. With a Phillips screwdriver, fasten the drawer to
the drawer slides.
FIG. 6.
Be sure the door bins are
fully seated.
FIG. 7.
Drawer slide screw
locations. Top drawer shown.
FIG. 4.
Door bins packaged in the
top refrigerator drawer.
FIG. 5.
Hook the door bin into
the door.
FIG. 1.
Remove the interior
packaging holding the shelving
in place.
FIG. 2.
Installed cabinet shelving.
FIG. 3.
Unhook the shelves from the
shelf standards to adjust the shelving.
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CABINET SETUP
FREEZER STORAGE
The freezer drawer of the cabinet is divided into
two sections. The top section holds the ice bin
(see fig. 1).
NOTE: IT IS NOT RECOMMENDED TO REMOVE THE
ICE BIN, EVEN IF THE ICEMAKER IS NOT IN USE.
THE ICE BIN PREVENTS PRODUCT DAMAGING THE
ICEMAKER.
DRAWERS
See the instructions below for drawer removal or
reinstallation.
DRAWER REMOVAL
1. Fully open the drawer.
2. With a Phillips screwdriver, remove the drawer
slide screws. See fig. 2.
3. Lift the drawer from the unit.
DRAWER INSTALLATION
1. Pull the drawer slides fully forward.
2. Slide the drawer into position until the drawer
rests under the rear hooks on the drawer slides.
3. With a Phillips screwdriver, fasten the drawer to
the drawer slides.
FIG. 1.
Do not remove the ice bucket.
FIG. 2.
Drawer slide screw locations. Not all locations shown.
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CABINET SETUP
FIG. 1.
The icemaker
FIG. 2.
Hang the ice scoop on the drawer front..
ICEMAKER
The icemaker (see fig. 1) is in the rear
upper left of the freezer section. For water
supply requirements, please see “Water
Supply Requirements” (page 15). To turn the
icemaker on, please see “Ice Menu Navigation”
(page 27 or 31).
• The icemaker will not operate if the water
filter has not been installed. See “Water
Filter Installation” (page 19) for installation
instructions.
• After the initial startup, discard the first
produced batch of ice. This ice may contain
impurities from new plumbing connections.
• Do not remove the ice bin, even if the
icemaker is not in use. The ice bin prevents
stacked product from damaging the icemaker.
• If ice is not used regularly, it may fuse
together. To avoid this, discard the ice and
allow the ice maker to replenish.
ICE SCOOP
For easy storage, hang the ice scoop on the
back of the drawer front. See fig. 2.
MAX ICE
When the max ice is turned on, the unit
maximizes ice production for 24 hours. For
information on turning Max Ice on or off, please
see “Ice Menu Navigation” (page 27 or 31).
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CABINET SETUP
ICE TROUBLESHOOTING
Please see the table below to troubleshoot some common problems with ice production. If your issue is not
resolved, please contact True Residential Service at 844-746-9423 or TrueResidentialService@TrueMfg.com.
Icemaker Troubleshooting
No ice
• Verify the water filter is installed
• Verify water is being supplied to the unit
• Verify the icemaker is on and has been running for at least 24 hours
• Verify the ice bin is positioned correctly
• Verify the freezer temperature is near 0°
• Verify the water filter has been replaced within the last 12 months and
has been installed correctly
Black flecks in the
ice cubes
Stop use and contact True Residential Technical Service
Bad taste
• Defrost the freezer and clean with soap and water
• Place coee grounds or charcoal briquettes in the freezer to absorb
odor
Hollow cubes
Clean the condenser coil. Contact True Residential Customer Service if
the issue is unresolved.
ICE MENU NAVIGATION
To enter the Ice Menu, press ICE button on the user interface. Use the UP and DOWN arrows to navigate
between the menu options and use ICE button to make a selection. See the diagram below. For more detail,
please see “Ice Menu Navigation” (page 27 or 31).
• Unless otherwise stated, the shown button commands are “press and release”.
• Shutting the door exits the menu to the Home screen.
To change selection (dark highlight/white text)
To toggle ICE MAKER and MAX ICE between ON and OFF
Return to home if EXIT is highlighted
38º F
0º F
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ELECTRONIC CONTROL OPERATION
PRESERVE THE MOMENT
®
USER INTERFACE
SET POINT MENU
ICE MENU
MODE MENU
SERVICE REPORT
LIGHT MENU
DOOR AJAR ALARM
SHOWROOM MODE
SYSTEM NOTIFICATIONS
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ELECTRONIC CONTROL OPERATION
USER INTERFACE
All units are shipped in ON mode. During the initial startup, the unit runs a short power up diagnostic followed
by a single audible beep. The lights turn on and temperature readings appear on the display.
WARNING - Turning the unit off with the power button does not remove the power supply from the
control. Unplug the unit or turn off the power supply.
Please note that though the display can show either Fahrenheit or Celsius, in most cases the figures show
Fahrenheit. Please see the button functions in the diagram below.
• Unless otherwise stated, the shown button commands are “press and release”.
• Shutting the door exits the menu to the Home screen.
38º F
0º F
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38º F
0º F
ELECTRONIC CONTROL OPERATION
SET POINT MENU
To adjust set points, please see the information and diagram below.
• Press the ZONE button until the display shows the appropriate compartment.
• With the DOWN or UP arrows, select the desired set point. NOTE: Each button press adjusts the set point by
one (1) degree and is accompanied by an audible beep.
• When the desired set-point is reached, press the ZONE button until the display shows the home screen.
PLEASE NOTE:
• The temperature range in a freezer zone is -4°F(-20°C) to 4°F (-16°C).
• The temperature range in a refrigerator zone is 32°F (0°C) to 42°F (6°C).
• Initial factory set-points are 0°F (-18°C) in a freezer zone and 38°F (3°C) in a refrigerator zone.
• The initial stroke of the up or down key will change the previous set-point by one degree.
• Unless otherwise stated, the shown button commands are “press and release”.
• Shutting the door exits the menu to the Home screen.
To change the set point
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38º F
0º F
ELECTRONIC CONTROL OPERATION
ICE MENU
The Ice Menu contains three operations.
• Ice Maker: Toggles the icemaker between on/off.
• Max Ice: Maximizes ice production for 24 hours.
• Water Filter Reset: Immediately resets the countdown to change the water filter
• Unless otherwise stated, the shown button commands are “press and release”.
• Shutting the door exits the menu to the Home screen.
To change selection (dark highlight/white text)
To toggle ICE MAKER and MAX ICE between ON and OFF
Return to home if EXIT is highlighted
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38º F
0º F
ELECTRONIC CONTROL OPERATION
MODE MENU
The MODE menu contains four operations.
• Holiday Mode: Star-K compliant. Cannot change set points or initiate manual defrost. HOLIDAY MODE ACTIVE
shows on the display when the door is closed.
• Temperature: Change between Fahrenheit and Celsius. Exit to the home screen to confirm the change.
• Vacation Mode: Mode ends when the door opens.
• Service Report: Cycles the display through any error notifications.
• Unless otherwise stated, the shown button commands are “press and release”.
• Shutting the door exits the menu to the Home screen.
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ELECTRONIC CONTROL OPERATION
SERVICE REPORT
The service report is for the end user.
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38º F
0º F
ELECTRONIC CONTROL OPERATION
LIGHT MENU
All models are equipped with an accent lighting system in the refrigerator and/or freezer compartment(s).
To energize the accent lighting system, press LIGHT and navigate to the corresponding compartment (see
diagram below).
• DOOR: Lights turn on when the door/drawer opens.
• ON: Lights turn on and stay on when the door/drawer closes.
• Unless otherwise stated, the shown button commands are “press and release”.
• Shutting the door exits the menu to the Home screen.
To change selection (dark highlight/white text)
To toggle between DOOR and ON
Return to home if EXIT is highlighted
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38º F
0º F
ELECTRONIC CONTROL OPERATION
DOOR AJAR ALARM
The cabinet will alert whenever the door is left ajar.
• Unless otherwise stated, the shown button commands are “press and release”.
• Shutting the door exits the menu to the Home screen.
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38º F
0º F
ELECTRONIC CONTROL OPERATION
SHOWROOM MODE
Showroom mode (found in the Service Menu) enables all cabinet functions except for refrigeration.
• Unless otherwise stated, the shown button commands are “press and release”.
• Shutting the door exits the menu to the Home screen.
To change selection (dark highlight/white text)
Will enter REFRIGERATOR/FREEZER SERVICE,
toggle SHOWROOM MODE ON/OFF or exit to home.
Showroom mode enables all cabinet functions
except for refrigeration.
UI-4-0 = USER INTERFACE FIRMWARE VERSION
CB-28 = CONTROL BOARD FIRMWARE VERSION
TR-36RBF INSTALL GUIDE
07/28/2021 Page 37 of 48TEC_TM_151 | REV. A | EN
ELECTRONIC CONTROL OPERATION
SYSTEM NOTIFICATIONS
• The display may show the notifications in the table below if the appliance requires attention.
• Multiple notifications will cycle through each one for 5 seconds
NOTIFICATION DEFINITION
ALARM
SOUNDS
NOTIFICATION
CLEARED BY:
Zone temperature is above
high temperature alarm.
YES
Zone is below high
temperature alarm.
Zone temperature is above
high temperature alarm.
YES
Zone is below high
temperature alarm.
Door alarm has been
triggered (door open for
5 minutes).
YES
Door alarm has been
cleared.
Door alarm has been
triggered (door open for
5 minutes).
YES
Door alarm has been
cleared.
Unit in showroom mode
(see service mode menu).
Only the light features
are active and set
point temperatures are
displayed.
NO
Exit showroom mode (see
service mode menu).
Control is being
accessed remotely via
communication cable
or bluetooth.
NO
Control is no longer being
remotely accessed.
Water filter timer expired. NO
Water filter reset in Ice
Menu.
REFRIGERATOR
HIGH TEMP
REFRIGERATOR
DOOR ALARM
FREEZER
DOOR ALARM
SHOWROOM
MODE
REMOTE
CONNECTION
WATER
FILTER
FREEZER
HIGH TEMP
TRUE RESIDENTIAL
®
TEC_TM_151 | REV. A | EN07/28/2021Page 38 of 48
STAINLESS STEEL CARE AND CLEANING
WATER FILTER REPLACEMENT
CONDENSER COIL CLEANING
CONDENSATION
SERIAL LABEL LOCATION
CONTACT INFORMATION
GENERAL MAINTENANCE, CARE & CLEANING
PRESERVE THE MOMENT
®
TR-36RBF INSTALL GUIDE
07/28/2021 Page 39 of 48TEC_TM_151 | REV. A | EN
CAUTION - Do not use any steel wool,
abrasive or chlorine based products to
clean stainless steel surfaces.
STAINLESS STEEL OPPONENTS
There are three basic things which can break down
your stainless steel’s passivity layer and allow
corrosion to rear its ugly head.
• Scratches from wire brushes, scrapers, and steel
pads are just a few examples of items that can be
abrasive to stainless steel’s surface.
• Deposits left on your stainless steel can
leave spots. You may have hard or soft water
depending on what part of the country you live
in. Hard water can leave spots. Hard water that
is heated can leave deposits if left to sit too long.
These deposits can cause the passive layer to
break down and rust your stainless steel. All
deposits left from food prep or service should be
removed as soon as possible.
• Chlorides are present in table salt, food, and
water. Household and industrial cleaners are the
worst type of chlorides to use.
STAINLESS STEEL CLEANING AND RESTORATION
Do not use stainless steel cleaners or similar
solvents to clean plastic or powder-coated parts.
Instead, use warm soapy water.
• For routine cleaning and removal of grease
and oil, apply white vinegar, ammonia, or any
good commercial detergent* with a soft cloth or
sponge.
• Stainless steel polish (i.e., Zep
®
Stainless Steel
Polish, Weiman
®
Stainless Steel Cleaner &
Polish, Nyco
®
Stainless Steel Cleaner & Polish,
or Ecolab
®
Ecoshine
®
) and olive oil can act as a
barrier against fingerprints and smears.
STAINLESS STEEL EQUIPMENT CARE AND CLEANING
• Degreasers* (i.e., Easy-Off
®
Specialty Kitchen
Degreaser or Simple Green
®
Industrial Cleaner &
Degreaser) are excellent for removal of grease, fatty
acids, blood and burnt-on foods on all surfaces.
• For restoration/passivation or removing stubborn
stains and discoloration, Brillo
®
Cameo
®
, Zud
®
Cleanser, Ecolab
®
Specifax
™
First Impression
®
Metal
Polish, Sheila Shine, or talc can be applied by
rubbing in the direction of the polish lines.
* DO NOT USE DETERGENTS OR DEGREASERS WITH
CHLORIDES OR PHOSPHATES.
GENERAL MAINTENANCE, CARE & CLEANING
TRUE RESIDENTIAL
®
TEC_TM_151 | REV. A | EN07/28/2021Page 40 of 48
8 TIPS TO HELP PREVENT RUST ON STAINLESS STEEL
• Maintain the Cleanliness of Your Equipment – Avoid
build-up of hard stains by cleaning frequently. Use
cleaners at the recommended strength (alkaline
chlorinated or non-chloride).
• Use the Correct Cleaning Tools – Use non-abrasive
tools when cleaning your stainless steel products.
The stainless steel’s passive layer will not be
harmed by soft cloths and plastic scouring pads.
• Clean Along Polishing Lines – Polishing lines ("grain")
are visible on some stainless steels. Always scrub
parallel to polishing lines when visible. Use a
plastic scouring pad or soft cloth when you cannot
see the grain.
• Use Alkaline, Alkaline-Chlorinated or Non-Chloride
Cleaners – While many traditional cleaners are
loaded with chlorides, the industry is providing an
ever increasing choice of non-chloride cleaners. If
you are not sure of your cleaner’s chloride content,
contact your cleaner supplier. If they tell you that
your present cleaner contains chlorides, ask if
they have an alternative. Avoid cleaners containing
quaternary salts, as they can attack stainless
steel, causing pitting and rusting.
• Rinse – When using chlorinated cleaners, you must
rinse and wipe dry immediately. It is better to
wipe standing cleaning agents and water as soon
as possible. Allow the stainless steel equipment to
air dry. Oxygen helps maintain the passivity film
on stainless steel.
• Never Use Hydrochloric Acid (Muriatic Acid) on
Stainless Steel – Even diluted, hydrochloric acid
can cause corrosion, pitting and stress corrosion
cracking of stainless steel.
• Water Treatment – To reduce deposits, soften hard
water when possible. Installation of certain filters
can remove corrosive and distasteful elements.
Salts in a properly maintained water softener can
also be to your advantage. Contact a treatment
specialist if you are not sure of the proper water
treatment.
• Regularly Restore & Passivate Stainless Steel –
Stainless steel gets its stainless properties from
the protective chromium oxides on its surface.
If these oxides are removed by scouring, or by
reaction with harmful chemicals, then the iron
in the steel is exposed and can begin to oxidize,
or rust. Passivation is a chemical process that
removes free iron and other contaminants from the
surface of stainless steel, allowing the protective
chromium oxides to re-form.
STAINLESS STEEL EQUIPMENT CARE AND CLEANING
GENERAL MAINTENANCE, CARE & CLEANING
TR-36RBF INSTALL GUIDE
07/28/2021 Page 41 of 48TEC_TM_151 | REV. A | EN
GENERAL MAINTENANCE, CARE & CLEANING
WATER FILTER REPLACEMENT
The water filter has a life expectancy of 300 gal
(1,136 L) or six months. When the water filter
reaches the end of its life, the control display shows
WATER FILTER.
To order a replacement water filter, go to https://
store.trueresidential.com/collections/maintenance-1
or contact our parts department at 844-849-6226 or
TrueResidentialParts@TrueMfg.com.
Follow the instruction below to change the water filter.
For information on clearing the water filter notification,
please see “Electronic Control Operation: Ice Menu”
(page 31).
1. Remove the kickplate. See fig. 1.
2. Rotate the water filter counterclockwise and pull the
filter from the unit. See fig. 2.
3. Insert the replacement water filter and rotate the
filter clockwise. See fig. 3.
4. Reinstall the kickplate.
FIG. 1.
Pull the kickplate from the cabinet.
FIG. 2.
Rotate the existing water filter counterclockwise.
FIG. 3.
Insert the new water filter and rotate it clockwise.
TRUE RESIDENTIAL
®
TEC_TM_151 | REV. A | EN07/28/2021Page 42 of 48
CONDENSER COIL CLEANING
Keeping the condenser coil clean minimizes required
servicing and lowers electrical cost. Warranty does not
cover cleaning the condenser coil.
WARNING – Electrical shock or burn
hazard. Unplug the unit or turn off the
power supply before proceeding. DO NOT
clean appliance with a pressure washer
or hose.
CAUTION – Risk of eye injury from
debris. Eye protection is recommended.
CAUTION – Coil fins are sharp. Gloves
are recommended.
REQUIRED TOOLS
• Stiff-bristled brush
• Vacuum Cleaner
• Gloves (recommended)
PROCEDURE
1. Open the rainshield. See fig. 1.
2. With a stiff-bristled brush, carefully clean
accumulated dirt from the condenser coil fins.
See fig. 2.
NOTE: NEVER BRUSH ACROSS THE COIL FINS.
3. Carefully vacuum any dirt around the condensing
unit area.
4. Close the rainshield.
CONDENSATION
Leaving the doors and/or drawers open for long periods
of time or running a unit with little/no product inside
may cause excessive condensation.
GENERAL MAINTENANCE, CARE & CLEANING
FIG. 1.
Opened rainshield.
FIG. 2.
Never brush across coil fins.
TR-36RBF INSTALL GUIDE
07/28/2021 Page 43 of 48TEC_TM_151 | REV. A | EN
SERIAL LABEL LOCATION
The serial label is located on the upper right wall of the freezer drawer. See fig. 1.
This label contains important information such as your model name and serial number. Please have this
information on hand when contacting True so we can better assist you with your service- or parts-related
inquiries.
GENERAL MAINTENANCE, CARE & CLEANING
FIG. 1.
Serial label location.
CONTACT INFORMATION
WARRANTY DEPARTMENT
Phone: 844-849-6179
TrueResidentialWarranty@truemfg.com
CUSTOMER SERVICE
Phone: 888-616-8783
info@true-residential.com
SERVICE DEPARTMENT
Phone: 844-746-9423
TrueResidentialService@truemfg.com
TRUE RESIDENTIAL
®
TEC_TM_151 | REV. A | EN07/28/2021Page 44 of 48
NOTES
TR-36RBF INSTALL GUIDE
07/28/2021 Page 45 of 48TEC_TM_151 | REV. A | EN
NOTES
TRUE RESIDENTIAL
®
TEC_TM_151 | REV. A | EN07/28/2021Page 46 of 48
WARRANTY
WARRANTY STATEMENT
PRESERVE THE MOMENT
®
TR-36RBF INSTALL GUIDE
07/28/2021 Page 47 of 48TEC_TM_151 | REV. A | EN
TRUE RESIDENTIAL
®
SERIES LIMITED WARRANTY STATEMENT
LIMITED 30 DAY COSMETIC WARRANTY
Stainless steel doors, handles, and shelves are warranted to be free from defective materials or workmanship for a period of thirty (30) days from the date
of original retail purchase. Any defects must be reported to the selling dealer within thirty (30) days from the date of original retail purchase. This limited
warranty excludes any type of freight / concealed damage.
THREE-YEAR PARTS & LABOR WARRANTY *For units purchased after Feb 1, 2013
TRUE
®
warrants to the original purchaser of every new TRUE refrigerated unit, the cabinet and all parts thereof, to be free from defects in material or
workmanship under normal and proper use and maintenance as specified by TRUE and upon proper installation and start-up in accordance with the
instruction packet supplied with each TRUE unit. TRUE’s obligation under this warranty is limited to a period of three (3) years from the date of original
installation or thirty nine (39) months after shipment date from TRUE, whichever occurs first. Contact the factory regarding warranty for installations in a
commercial/light commercial application.
SIX-YEAR SEALED SYSTEM WARRANTY – PARTS & LABOR *For units purchased after Feb 1, 2013
TRUE warrants its hermetically sealed system: compressor, evaporator coil, condenser coil, drier, metering device and connecting tubing to be free from
defects in both material and workmanship under normal and proper use and maintenance service for a period of six (6) years from the date of original
installation but not to exceed six (6) years and three (3) months after shipment from the manufacturer, whichever occurs first.
SEVEN THROUGH TWELVE-YEAR SEALED SYSTEM WARRANTY – PARTS ONLY
*For units shipped from True after Feb 1, 2017 and REGISTERED via TRUE’s Product Registration Page – TRUE warrants its hermetically sealed system:
compressor, evaporator coil, condenser coil, drier, metering device and connecting tubing to be free from defects in both material and workmanship under
normal and proper use and maintenance service period of Twelve (12) years from the date of original installation but not to exceed twelve (12) years and
three (3) months after shipment from the manufacturer, whichever occurs first. Product must be registered with TRUE within 12 months of the unit’s
installation to qualify for this warranty. Factory seconds and clear Ice machines are excluded from this warranty.
DISPLAY PRODUCTS
True Residential Products on showroom display that are sold more than 3 years (36 months) from the invoice date to the dealer would carry a 1 year parts
and labor warranty, along with an additional 4 year sealed system, parts only warranty.
TERMS APPLICABLE TO EACH WARRANTY
Any part covered under the above warranties that is determined by TRUE to have been defective within the time frame is limited to the repair or
replacement, including labor charges, of defective parts or assemblies. The labor warranty shall include standard straight time labor charges only and
reasonable travel time, as determined by TRUE.
WARRANTY CLAIMS
All claims for labor or parts must be made directly through TRUE. All claims should include: model number and serial number of cabinet, proof of
purchase, and date of installation. In case of warranted compressor, the compressor model tag must be returned to TRUE along with the above
listed information.
WHAT IS NOT COVERED BY THIS WARRANTY
TRUE’s sole obligation under this warranty is limited to either repair or replacement of parts, subject to the additional limitations below. This warranty
neither assumes nor authorizes any person to assume obligations other than those expressly covered by this warranty.
NO CONSEQUENTIAL DAMAGES
TRUE is not responsible for economic loss, profit loss; or special, indirect or consequential damages, including without limitation, losses or damages
arising from food or product spoilage claims whether or not on account or refrigeration failure.
WARRANTY IS NOT TRANSFERABLE
This warranty is not assignable and applies only in favor of the original purchaser/user to whom delivered. Any such assignment or transfer shall void the
warranties herein made and shall void all warranties, express or implied, including any warranty or merchantability or fitness for a particular purpose.
IMPROPER USAGE
TRUE assumes no liability for parts or labor coverage for component failure or other damages resulting from improper usage or installation or failure to
clean and/or maintain product as set forth in the warranty packet provided with the unit.
ALTERATION OR NEGLECT
TRUE is not responsible for the repair or replacement of any parts that TRUE determines have been subjected after the date of manufacture to alteration,
neglect, abuse, misuse, accident, damage during transit or installation, fire, flood, or act of God.
IMPROPER ELECTRICAL CONNECTIONS
TRUE is not responsible for the repair or replacement of failed or damaged components resulting from electrical power failure, high or low voltage, use of
extension cords, or improper grounding of the unit.
YOUR RIGHTS UNDER STATE LAW
This warranty gives you specific legal rights and you may have other rights that vary from state to state. Some states do not allow the exclusion or
limitation of consequential damages or a limitation on how long an implied warranty lasts, so the above exclusion or limitation may not apply to you.
ENVIRONMENTAL ATTRIBUTES
Any and all environmental attributes, including environmental offset credit rights, with respect to TRUE refrigeration units manufactured after September
1, 2015, shall remain the property of TRUE Manufacturing Co., Inc. and are not transferred.
OUTSIDE U.S./CANADA
This warranty does not apply to, and TRUE is not responsible for, any warranty claims made on products sold or used outside the United States or Canada.
SUBMIT WARRANTY CLAIMS TO: True Residential
2001 East Terra Lane
O’Fallon MO 63366
DF_04.2021_166956
TRUE RESIDENTIAL
®
07/28/2021 TEC_TM_151 | REV. A | EN
CONTACT US
www.true-residential.com
toll free (888)616-8783
829102
*829102*
