Business
Monitor
3000 Series
27B2N3500J
Register your product and get support at www.philips.com/welcome
EN
User manual
Table of Contents
1. Important �����������������������������������������1
1.1 Safety precautions and
maintenance ...................................1
1.2 Notational Descriptions ................3
1.3 Disposal of product and packing
material .............................................4
2� Setting up the monitor ����������������5
2.1 Installation .......................................5
2.2 Operating the monitor .................7
2.3 Remove the Base Assembly for
VESA Mounting ........................... 10
3� Image Optimization ������������������� 12
3.1 SmartImage .................................. 12
3.2 SmartContrast .............................. 13
4� Designs to prevent computer
vision syndrome (CVS) ��������������� 14
5� Adaptive Sync ������������������������������ 15
6. TechnicalSpecications ������������ 16
6.1 Resolution & Preset Modes ...... 19
7� Power Management ������������������ 20
8� Customer care and warranty ��� 21
8.1 Philips’ Flat Panel Displays Pixel
Defect Policy ................................. 21
8.2 Customer Care & Warranty ...... 24
9� Troubleshooting & FAQs ����������� 25
9.1 Troubleshooting .......................... 25
9.2 General FAQs ................................ 26
1
1. Important
This electronic user’s guide is intended
for anyone who uses the Philips monitor.
Take time to read this user manual
before you use your monitor. It contains
important information and notes
regarding the operation of your monitor.
The Philips guarantee applies
provided that the product is handled
for its intended use, by its operating
instructions, and accompanied by the
presentation of the original invoice or
cash receipt that indicates the date of
purchase, dealer’s name and model, and
production number of the product.
1.1 Safety precautions and
maintenance
Warnings
The use of controls, adjustments, or
procedures other than those specied
in this document may result in exposure
to shock, electrical hazards, and/or
mechanical hazards.
Read and follow these instructions when
connecting and using your monitor.
Excessive sound pressure from earphones
and headphones can cause hearing loss.
Adjustment of the equalizer to maximum
capacity increases the earphones and
headphones output voltage; thereby
increasing the sound pressure level.
Operation
• Please keep the monitor out of
direct sunlight. Lengthy exposure to
this type of environment may result
in discoloration and damage to the
monitor.
• Keep the display away from oil. Oil
may damage the plastic cover of the
display and void the warranty.
• Remove any object that could fall
into ventilation holes or prevent
proper cooling of the monitor’s
electronics.
• Do not block the ventilation holes in
the cabinet.
• When positioning the monitor, make
sure the power plug and outlet are
easily accessible.
• If turning off the monitor by
detaching the power cable or DC
power cord, wait for 6 seconds
before attaching the power cable or
DC power cord before returning to
normal operation.
• Please use the approved power cord
provided by Philips all the times. If
your power cord is missing, please
contact your local service center.
(Please refer to the Service contact
information located in the Important
information manual.)
• Operate under the specified power
supply. Use of incorrect voltage will
cause malfunction and may cause fire
or electric shock.
• Protect the cable. Do not pull or bend
the power cable and signal cable.
Do not place the monitor or any
other heavy objects on the cables. If
damaged, the cables may cause fire
or electric shock.
• Do not subject the monitor to severe
vibration or high-impact conditions
during operation.
• To avoid potential damage, like
the panel peeling from the bezel,
ensure that the monitor does not tilt
downward by more than -5 degrees.
If the -5 degree downward tilt angle
maximum is exceeded, the monitor
damage will not be covered under
warranty.
2
• Do not knock or drop the
monitor during operation and/or
transportation.
• Excessive usage of the monitor
can cause eye discomfort. It’s
recommended to take shorter breaks
more often at your workstation
than longer breaks and less often.
For example, a 5-10 minute break
after 50-60-minute continuous
screen use is likely to be better than
a 15-minute break every two hours.
Prevent eye strain while using the
screen for a constant period by :
• Looking at something varying
distances after a long period of
focusing on the screen.
• Conscious Blinking while you
work.
• Gently closing and rolling your
eyes to relax.
• Reposition your screen to the ap-
propriate height and angle.
• Adjust the brightness and con-
trast to an appropriate level.
• Adjust the environment light-
ing similar to that of your screen
brightness. Avoid uorescent
lighting and surfaces that don’t
reect too much light.
• Seeing a doctor if your symptoms
worsen.
Maintenance
• To protect your monitor from
possible damage, do not put
excessive pressure on the LCD panel.
When moving your monitor, grasp
the frame to lift; do not lift the
monitor by placing your hand or
fingers on the LCD panel.
• Oil-based cleaning solutions may
damage the plastic parts and void
the warranty.
• Unplug the monitor if you are not
going to use it for an extensive period.
• Unplug the monitor if you need to
clean it with a slightly damp cloth. The
screen may be wiped with a dry cloth
when the power is off. However, never
use organic solvents, such as alcohol
or ammonia-based liquids.
• To avoid the risk of shock or
permanent damage to the set, do
not expose the monitor to dust, rain,
water, or excessive moisture.
• If your monitor gets wet, wipe it with
a dry cloth as soon as possible.
• If a foreign substance or water gets in
your monitor, please turn the power
off immediately and disconnect the
power cord. Then, if damaged, send it
to the maintenance center.
• Do not store or use the monitor in
locations exposed to heat, direct
sunlight, or extreme cold.
• To maintain the best performance of
your monitor and use it for a longer
lifetime, please use the monitor in a
location that falls within the following
temperature and humidity ranges:
• Temperature: 0°C~40°C 32°F~104°F
• Humidity: 20%~80% RH
Important information for Burn-in/Ghost
image
• Always activate a moving screen
saver program when you leave your
monitor unattended. Always activate
a periodic screen refresh application if
your monitor will display unchanging
static content. Uninterrupted display
of still or static images over an
extended period may cause “burn-
in”, also known as “after-imaging” or
“ghost imaging”, on your screen.
3
• “Burn-in”, “after-imaging”, or
“ghost imaging” is a well-known
phenomenon in LCD panel
technology. In most cases, the
“burn-in”, “after-imaging” or “ghost
imaging” will disappear gradually
over some time after the power has
been switched off.
Warning
Failure to activate a screen saver, or a
periodic screen refresh application may
result in severe “burn-in” or “after-image”
or “ghost image” symptoms that will not
disappear and cannot be repaired. The
damage mentioned above is not covered
under your warranty.
Service
• The casing cover should be opened
only by qualified service personnel.
• If there is any need for any document
for repair or integration, please
contact your local service center.
(You can refer to the service contact
information listed in the important
information manual.)
• For transportation information,
please refer to “Technical
Specifications”.
• Do not leave your monitor in a car
under direct sunlight.
Note
Consult a service technician if the
monitor does not operate normally or
you are not sure what procedure to take
when the operating instructions given in
this manual.
This equipment is not suitable for use in
locations where children are likely to be
present.
1.2 Notational Descriptions
The following subsections describe the
notational conventions used in this
document.
Notes, Cautions, and Warnings
Throughout this guide, blocks of text may
be accompanied by an icon and printed
in bold or italic type. These blocks contain
notes, cautions, and/or warnings.
They are used as follows:
Note
This icon indicates important information
and tips that help you make better use of
your computer system.
Caution
This icon indicates information that
tells you how to avoid either potential
damage to the hardware or loss of data.
Warning
This icon indicates the potential for
bodily harm and tells you how to avoid
the problem.
Some warnings may appear in alternate
formats and may not be accompanied
by an icon. In such cases, the specic
presentation of the warning is mandated
by the relevant regulatory mechanism.
4
1.3 Disposal of product and
packing material
Waste Electrical and Electronic
Equipment-WEEE
This marking on the product or its
packaging illustrates that, under
European Directive 2012/19/EU
governing used electrical and electronic
appliances, this product may not be
disposed with normal household waste.
You are responsible for the disposal of
this equipment through a designated
waste electrical and electronic equipment
collection. To determine the locations
for dropping o such waste, contact
your local government oce, the waste
disposal organization that serves your
household, or the store at which you
purchased the product.
Your new monitor contains materials that
can be recycled and reused. Specialized
companies can recycle your product
to increase the number of reusable
materials and minimize the amount to be
disposed of.
All redundant packing material has been
omitted. We have done our utmost to
make the packaging easily separable into
mono materials.
Please nd out about the local
regulations on how to dispose of your
old monitor and packing from your sales
representative.
Taking back/Recycling Information for
Customers
Philips establishes technically and
economically viable objectives to
optimize the environmental performance
of the organization's products, services,
and activities.
From the planning, design, and
production stages, Philips emphasizes
the importance of making products
that can easily be recycled. At Philips,
end-of-life management primarily
entails participation in national take-
back initiatives and recycling programs
whenever possible, preferably in
cooperation with competitors, which
recycle all materials (products and
related packaging material) following
all Environmental Laws and taking back
programs with the contractor company.
Your display is manufactured with high-
quality materials and components which
can be recycled and reused.
To learn more about our recycling
program please visit:
http://www.philips.com/a-w/about/
sustainability.html
5
2. Setting up the
monitor
2.1 Installation
1
Package contents
*HDMI
*DP
Power
*USB A-B
Quick Start
Register your product and get support at www.philips.com/welcome
27B2N3500J
Business
Monitor
3000 Series
*Dierent according to region.
2
Install the base
1. To well protect this monitor and
avoid scratching or damaging of
the monitor, keep the monitor face
down in the cushion for the base
installation.
2. Hold the stand with both hands.
(1) Gently attach the base to the
stand.
(2) Use your ngers to tighten the
screw located at the bottom of
the base, and secure the base to
the stand tightly.
(3) Gently attach the stand to the
VESA mount area until the latch
locks the stand.
1
3
2
6
3
Connecting to your PC
Fast Charger
USB
AUDIO
OUT
USB hub
USB A-B
1
2
USB USBUSB UP
1
2 3 4 5 6
10
8
7
9
or
1
AC power input
2
HDMI 1 input
3
HDMI 2 input
4
DisplayPort input
5
USB UP
6
USB downstream
7
USB downstream
8
USB downstream/USB fast charger
9
Audio out
10
Kensington anti-theft lock
Connect to PC
1. Connect the power cord to the back
of the display rmly.
2. Turn o your computer and unplug
its power cable.
3. Connect the monitor signal cable to
the video connector on the back of
your computer.
4. Plug the power cord of your
computer and your monitor into a
nearby outlet.
5. Turn on your computer and monitor.
If the monitor displays an image,
installation is complete.
7
2.2 Operating the monitor
1
Description of the control buttons
5 4
3
2
1
7
6
1
Switch monitor’s power ON
or OFF.
2
Access the OSD menu
.
Conrm the OSD
adjustment.
3
Adjust the OSD menu.
4
Adjust the brightness level.
5
Change the signal input
source.
6
Return to previous OSD
level.
7
SmartImage hot key. There
are multiple modes to
select: EasyRead, Oce,
Photo, Movie, Game,
Economy, O.
2
Description of the On-Screen Display
What is On-Screen Display (OSD)?
On-Screen Display (OSD) is a feature in
all Philips LCD monitors. It allows an end
user to adjust screen performance or
select functions of the monitors directly
through an on-screen instruction
window. A user-friendly OSD interface is
shown below:
Basic and simple instructions on the
control keys
In the OSD shown above, you can press
buttons at the front bezel of the
monitor to move the cursor, and press
OK button to conrm the choice or
change.
The OSD Menu
Below is an overall view of the structure
of the On-Screen Display. You can use
this as a reference when you want to
work your way around the dierent
adjustments later on.
8
Main menu Sub menu
OSD Setting
Setup
Language
Horizontal
Vertical
Transparency
OSD Time out
Resolution Notication
Power LED
Color
Audio
Color Temperature
sRGB
User Dene
Volume
Mute
SmartResponse
SmartContrast
Gamma
Pixel Orbiting
Contrast
Brightness
Picture
Input
0~100
0~100
O, 1, 2, 3, 4
5s, 10s, 20s, 30s, 60s
Native, 5000K, 6500K, 7500K, 8200K, 9300K, 11500K
Red: 0~100
Green: 0~100
Blue: 0~100
0~100
On, O
0~100
On, O
O, Fast, Faster, Fastest
On, O
1.8, 2.0, 2.2, 2.4, 2.6
0~100
Sharpness
0~100
2 HDMI 2.0
DisplayPort
Auto
On, O
Picture Format Wide screen, 4:3
Adaptive Sync On, O
SmartImage EasyRead, Oce, Photo, Movie, Game, Economy, O
On, O
0, 1, 2, 3, 4
English, Deutsch, Español, Ελληνική, Français, Italiano, Magyar, Nederlands,
Português, Português do Brasil, Polski , Русский, Svenska, Suomi, Türkçe,
Čeština, Українська, 简体中文, 繁體中文,日本語,한국어
Over Scan
On, O
1 HDMI 2.0
Firmware Upgrade
Yes, No
Reset
Information
Yes, No
Note
The Firmware Upgrade option in the
OSD menu is only applicable when used
with OTG.
3
Resolution notication
This monitor is designed for optimal
performance at its native resolution:
2560 x 1440.
When the monitor is powered on at a
dierent resolution, an alert is displayed
on the screen as follows: Use 2560 x
1440 for best results.
Display of the native resolution alert can
be switched o from Setup in the OSD
(On Screen Display) menu.
4
Firmware
There are two ways to perform rmware
updates.
1. Over-the-air (OTA)
The over-the-air (OTA) rmware
update is through the SmartControl
software and is easily downloadable
through the Philips website. What
does SmartControl do? It is an
additional software that helps
control the picture, audio, and the
other on-screen graphic settings of
the monitor.
In the “Setup” section, you can
check which rmware version you
currently have and if you need to
upgrade or not. In addition, it is
important to note that the rmware
upgrades must be done through the
SmartControl software. It is necessary
to be connected to a network
when updating the rmware on
SmartControl over-the-air (OTA).
2. On-the-go (OTG)
This monitor has an OTG function,
allowing for direct rmware updates
via USB stick. Please contact local
customer service before proceeding
to obtain relevant information and
assistance with the update.
9
5
Physical Function
Tilt
30°
-5°
Swivel
-180°
+180°
Height adjustment
150mm
Pivot
90°
0°
-90°
0°
Warning
• To avoid potential screen damage,
such as panel peeling, ensure that the
monitor does not tilt downward by
more than -5 degrees.
• Do not press the screen while
adjusting the angle of the monitor.
Grasp only the bezel.
10
2.3 Remove the Base Assembly
for VESA Mounting
Before you start disassembling
the display base, please follow the
instructions below to avoid any possible
damage or injury.
1. Place the monitor face down on a
smooth surface. Pay attention not to
scratch or damage the screen. Then
lift the monitor stand.
2. While keeping the release button
pressed, tilt the base and slide it out.
3. Press both corners of the VESA Cover
and the other side of the cover will
pop out.
4. Remove the VESA Cover.
Note
This monitor accepts a 100mm x 100mm
VESA-Compliant mounting interface.
VESA Mounting Screw M4. Always
contact the manufacturer for wall-
mount installation.
11
100mm
100mm
-5°
0° 90°
* Display design may dier from those
illustrated in this manual.
Warning
• To avoid potential screen damage,
such as panel peeling, ensure that
the monitor does not tilt downward
by more than -5 degrees.
• Do not press the screen while
adjusting the angle of the monitor.
Grasp only the bezel.
12
3. Image Optimization
3.1 SmartImage
What is it?
SmartImage provides presets that
optimize display for dierent types
of content, dynamically adjusting
brightness, contrast, color, and sharpness
in real-time. Whether you're working
with text applications, displaying images,
or watching a video, Philips SmartImage
delivers great monitor performance.
Why do I need it?
It is ideal to have a monitor that delivers
an optimized display of all your favorite
types of content. Our SmartImage
software dynamically adjusts brightness,
contrast, color, and sharpness in real-
time to enhance your monitor viewing
experience.
How does it work?
SmartImage is an exclusive, leading-edge
Philips technology that analyzes the
content displayed on your screen. Based
on the scenario you select, SmartImage
dynamically enhances the contrast, color
saturation, and sharpness of images to
enhance the contents being displayed
- all in real time by the press of a single
button.
How to enable SmartImage?
1. Press to launch the SmartImage
on-screen display.
2. Keep pressing to toggle among
EasyRead, Oce, Photo, Movie,
Game, Economy and O.
3. The SmartImage on-screen display
will remain on screen for 5 seconds,
or you can also press "OK" to make
conrmation.
There are multiple modes to select:
EasyRead, Oce, Photo, Movie, Game,
Economy and O.
• EasyRead: Helps improve reading
of text-based applications like PDF
ebooks. By using a special algorithm
that increases the contrast and
boundary sharpness of text content.
The display is optimized for a
stress-free reading by adjusting
the brightness, contrast, and color
temperature of the monitor.
• Office: Enhances text and dampens
brightness to increase readability
and reduce eye strain. This mode
significantly enhances readability
and productivity when you’re
working with spreadsheets, PDF files,
scanned articles or other general
office applications.
• Photo: This profile combines color
saturation, dynamic contrast and
sharpness enhancement to display
photos and other images with
outstanding clarity in vibrant colors
13
- all without artifacts and faded
colors.
• Movie: Ramped up luminance,
deepened color saturation, dynamic
contrast, and razor sharpness
displays every detail in darker areas
of your videos without experiencing
color washout.
• Game: Turn on over drive circuit for
best response time, reduce jaggy
edges for fast moving objects on
screen, enhance contrast ratio for
bright and dark scheme, this profile
delivers the best gaming experience
for gamers.
• Economy: Under this profile,
brightness and contrast are adjusted
and backlighting is fine-tuned
to produce the right display for
everyday office applications.
• Off: No optimization by SmartImage.
3.2 SmartContrast
What is it?
It is a unique technology that
dynamically analyzes displayed content
and automatically optimizes a monitor's
contrast ratio for maximum visual clarity
and viewing enjoyment.
Why do I need it?
Because SmartContrast oers the best
visual clarity and viewing comfort for
every type of content. It dynamically
controls contrast and adjusts
backlighting for bright gaming and
video imagery. In addition, by reducing
your monitor's power consumption, you
save on energy costs and extend the
lifetime of your monitor.
How does it work?
When you activate SmartContrast, it will
analyze the content you are displaying
in real time to adjust colors and control
backlight intensity. This function will
dynamically enhance contrast for a great
entertainment experience when viewing
videos or playing games.
14
4. Designs to prevent
computer vision
syndrome (CVS)
Philips monitor is designed to prevent
eye strain caused by prolonged
computer use.
Follow the below instructions and
use a Philips monitor to efficiently
reduce fatigue and maximize working
productivity.
1. Appropriate environment lighting:
• Adjust the environment lighting
similar to that of your screen
brightness, avoid fluorescent
lighting, and surfaces that don’t
reflect too much light.
• Adjust the brightness and
contrast to the appropriate level.
2. Good working habits:
• Excessive usage of the monitor
can cause eye discomfort, it’s
better to take shorter breaks
more often at your workstation
than longer breaks and less often;
for example a 5-10 minute break
after 50-60-minute continuous
screen use is likely to be better
than a 15-minute break every two
hours.
• Looking at something varying
distances after a long period of
focusing on the screen.
• Gently closing and rolling your
eyes to relax.
• Conscious blinking often while
working.
• Gently stretch your neck, and
slowly tilt your head forward,
backward, and side for pain relief.
3. Ideal working posture
• Reposition your screen to
the appropriate measurment
according to your own height.
4. Choose a Philips monitor for viewing
that is easy on the eyes.
• Anti-glare screen: This feature
efficiently reduces annoying and
distracting reflections that is
associated with eye fatigue.
• Flicker-free technology is
designed to regulate brightness
and reduce flicker for more
comfortable viewing.
• EasyRead mode for a paper-
like reading experience, giving
a more comfortable viewing
experience while dealing with
long documents on the screen.
15
5. Adaptive Sync
Adaptive Sync
PC gaming has long had an imperfect
experience because GPUs and monitors
update at dierent rates. Sometimes
a GPU can render many new pictures
during a single update of the monitor
and the monitor will show pieces of each
picture as a single image. This is called
“tearing.” Gamers can x tearing with
a feature called “v-sync,” but the image
can become jerky as the GPU waits on
the monitor to call for an update before
delivering new pictures.
The responsiveness of mouse input and
overall frames per second is reduced
with v-sync, too. AMD Adaptive Sync
technology eliminates all of these
problems by letting the GPU update
the monitor the moment a new picture
is ready. Therefore, this feature leaves
gamers with unbelievably smooth,
responsive, tearing-free gaming.
Followed by the graphic card that are
compatible.
• Operating system
• Windows 11/10
• Graphic Card: R9 290/300 Series &
R7 260 Series
• AMD Radeon R9 300 Series
• AMD Radeon R9 Fury X
• AMD Radeon R9 360
• AMD Radeon R7 360
• AMD Radeon R9 295X2
• AMD Radeon R9 290X
• AMD Radeon R9 290
• AMD Radeon R9 285
• AMD Radeon R7 260X
• AMD Radeon R7 260
• Processor A-Series Desktop and
Mobility APUs
• AMD A10-7890K
• AMD A10-7870K
• AMD A10-7850K
• AMD A10-7800
• AMD A10-7700K
• AMD A8-7670K
• AMD A8-7650K
• AMD A8-7600
• AMD A6-7400K
• AMD RX 6500 XT
• AMD RX 6600 XT
• AMD RX 6700 XT
• AMD RX 6750 XT
• AMD RX 6800
• AMD RX 6800 XT
• AMD RX 6900 XT
16
6. Technical Specifications
Picture/Display
Display Panel Type IPS Technology
Backlight W-LED
Panel Size 27" W (68.5 cm)
Aspect Ratio 16:9
Pixel Pitch 0.2331(W) x 0.2331(H)
Contrast ratio(typical) 1500:1
Native Resolution 2560 x 1440 @ 60 Hz
Maximum Resolution 2560 x 1440 @ 120 Hz
Viewing Angle 178° (H) / 178° (V) @ C/R > 10 (Typ.)
Picture Enhancement SmartImage
Display Colors 16.7M (8bits)
Vertical Refresh Rate 48 Hz - 120 Hz
Horizontal Frequency 30 kHz - 190 kHz
sRGB YES
EasyRead YES
Flicker Free YES
Adaptive Sync YES
Over-the-air rmware
update
YES
Connectivity
Signal Input source HDMI, DisplayPort
Connectors
2 x HDMI 2.0 (HDCP 1.4, HDCP 2.2)
1 x DisplayPort 1.2 (HDCP 1.4, HDCP 2.2)
1 x USB UP (upstream)
4 x USB-A (downstream with x1 fast charge BC 1.2)
1 x Audio Out
Sync input Separate Sync
USB
USB Ports USB-A x4(downstream with x1 fast charge B.C 1.2)
Power Delivery USB-A: x1 fast charge B.C 1.2, up to 7.5W (5V/1.5A)
USB SuperSpeed USB-A: USB 3.2 Gen1, 5 Gbps
Convenience
USER convenience
Built-in speaker 2 W x 2
OSD Languages
English, German, Spanish, Greek, French, Italian,
Hungarian, Dutch, Portuguese, Brasil Portuguese, Polish,
Russian, Swedish, Finnish, Turkish, Czech, Ukranian,
Simplied Chinese, Traditional Chinese, Japanese, Korean
Other Convenience VESA mount(100×100mm), Kensington Lock
17
Plug & Play
Compatibility
DDC/CI, Mac OS X, sRGB, Windows 11/10
Stand
Tilt -5 / +30 degree
Swivel -180 / +180 degree
Height adjustment 150 mm
Pivot -90 / +90 degree
Power
Consumption
AC Input Voltage
at 100VAC , 50Hz
AC Input Voltage
at 115VAC , 60Hz
AC Input Voltage
at 230VAC ,
50Hz
Normal Operation 30.9 W (typ.) 30.8 W (typ.) 30.5 W (typ.)
Sleep (Standby mode) 0.3 W(typ.) 0.3 W(typ.) 0.3 W(typ.)
O mode 0.3 W(typ.) 0.3 W(typ.) 0.3 W(typ.)
O mode(AC switch) 0 W(typ.) 0 W(typ.) 0 W(typ.)
Consumption
AC Input Voltage
at 100VAC , 50Hz
AC Input Voltage
at 115VAC , 60Hz
AC Input Voltage
at 230VAC ,
50Hz
Normal Operation
105.46 BTU/hr
(typ.)
105.12 BTU/hr
(typ.)
104.10 BTU/hr
(typ.)
Sleep (Standby mode) 1.02 BTU/hr(typ.) 1.02 BTU/hr(typ.)
1.02 BTU/
hr(typ.)
O mode 1.02 BTU/hr(typ.) 1.02 BTU/hr(typ.)
1.02 BTU/
hr(typ.)
On Mode(ECO mode) 16.2 W (typ.)
Power LED indicator On mode: White, Standby/Sleep mode: White (blinking)
Power Supply Built-in, 100-240V AC, 50/60Hz
Dimensions
Product with stand
(WxHxD)
615 x 539 x 146 mm
Product without stand
(WxHxD)
615 x 361 x 46 mm
Product with packaging
(WxHxD)
730 x 445 x 139 mm
Weight
Product with stand 6.23 kg
Product without stand 4.56 kg
Product with packaging 9.12 kg
Operating Condition
Temperature range
(operation)
0°C to 40 °C
Relative humidity
(operation)
20% to 80%
18
Atmospheric pressure
(operation)
700 to 1060hPa
Temperature range
(Non-operation)
-20°C to 60°C
Relative humidity
(Non-operation)
10% to 90%
Atmospheric pressure
(Non-operation)
500 to 1060hPa
Environmental and energy
ROHS YES
Packaging 100% recyclable
Specic Substances 100% PVC BFR free housing
Cabinet
Color Black
Finish Texture
Note
This data is subject to change without notice. Go to www.philips.com/support to
download the latest version of leaet.
19
6.1 Resolution & Preset Modes
H. freq
(kHz)
Resolution V. freq (Hz)
31.47 720x400 70.09
31.47 640x480 59.94
35.00 640x480 66.67
37.86 640x480 72.81
37.50 640x480 75.00
35.16 800x600 56.25
37.88 800x600 60.32
46.88 800x600 75.00
48.08 800x600 72.19
47.73 832x624 74.55
48.36 1024x768 60.00
56.48 1024x768 70.07
60.02 1024x768 75.03
44.56 1280x720 59.86
63.89 1280x1024 60.02
79.98 1280x1024 75.03
67.50 1920x1080 60.00
88.79 2560x1440 59.95
148.50 2560x1440 100.00
183.00 2560x1440 120.00
Note
Please notice that your display works best
at native resolution of 2560 x 1440. For
best display quality, please follow this
resolution recommendation.
20
7. Power Management
If you have a VESA DPM compliance
display card or software installed on
your PC, the monitor can automatically
reduce its power consumption when
not in use. If an input from a keyboard,
mouse, or other input device is detected,
the monitor will 'wake up' automatically.
The following table shows the power
consumption and signaling of this
automatic power saving feature:
Power Management Denition
VESA
Mode
Video H-sync V-sync Power Used
LED
Color
Active ON Yes Yes
30.8 W (typ.)
83.7 W (max.)
White
Sleep
(Standby
mode)
OFF No No 0.3 W (typ.)
White
(blink)
O mode OFF - - 0.3 W (typ.) OFF
The following setup is used to measure
power consumption on this display.
• Native resolution: 2560 x 1440
• Contrast: 50%
• Brightness: 70%
• Color temperature: 6500k with full
white pattern
• Audio and USB Inactive (Off)
Note
This data is subject to change without
notice.
21
8. Customer care and
warranty
8.1 Philips’ Flat Panel Displays
Pixel Defect Policy
Philips strives to deliver the highest
quality products. We use some of the
industry's most advanced manufacturing
processes and practice stringent quality
control. However, pixel or sub-pixel
defects on the TFT Monitor panels used
in at panel monitors are sometimes
unavoidable. No manufacturer can
guarantee that all panels will be free
from pixel defects, but Philips guarantees
that any monitor with an unacceptable
number of defects will be repaired
and/or replaced under warranty. This
notice explains the dierent types of
pixel defects and denes acceptable
defect levels for each type. To qualify
for repair or replacement under
warranty, the number of pixel defects
on a TFT Monitor panel must exceed
these acceptable levels. For example,
no more than 0.0004% of the sub-
pixels on a monitor may be defective.
Furthermore, Philips sets even higher
quality standards for certain types or
combinations of pixel defects that are
more noticeable than others. This policy
is valid worldwide.
subpixel
pixel
Pixels and Sub pixels
A pixel, or picture element, is composed
of three sub-pixels in the primary colors
of red, green, and blue. Many pixels
together form an image. When all the
sub-pixels of a pixel are lit, the three
colored sub-pixels together appear as
a single white pixel. When all are dark,
the three colored sub-pixels together
appear as a single black pixel. Other
combinations of lit and dark sub-pixels
appear as single pixels of other colors.
Types of Pixel Defects
Pixel and sub-pixel defects appear on
the screen in dierent ways. There are
two categories of pixel defects and
several types of sub-pixel defects within
each category.
Bright Dot Defects
Bright dot defects appear as pixels or
sub-pixels that are always lit or 'on'.
Meaning, a bright dot is a sub-pixel
that stands out on the screen when the
monitor displays a dark pattern. There
are three types of bright dot defects:
One lit red, green, or blue sub-pixel.
One lit red, green or blue sub pixel.
Two adjacent lit sub-pixels:
- Red + Blue = Purple
- Red + Green = Yellow
- Green + Blue = Cyan (Light Blue)
22
Three adjacent lit sub pixels (one white
pixel).
Note
A red or bright blue dot must be
more than 50 percent brighter than
neighboring dots, while a bright
green dot is 30 percent brighter than
neighboring dots.
Black Dot Defects
Black dot defects appear as pixels or
sub-pixels that are always dark or 'o'.
Meaning, a dark dot is a sub-pixel that
stands out on the screen when the
monitor displays a light pattern. These
are the types of black dot defects.
Proximity of Pixel Defects
Because pixel and sub pixels defects
of the same type that are near to one
another may be more noticeable,
Philips also species tolerances for the
proximity of pixel defects.
Pixel Defect Tolerances
To qualify for repair or replacement due
to pixel defects during the warranty
period, a TFT Monitor panel in a Philips
at panel monitor must have pixel
or sub-pixel defects exceeding the
tolerances listed in the following tables.
23
BRIGHT DOT DEFECTS ACCEPTABLE LEVEL
1 lit subpixel 2
2 adjacent lit subpixels 1
3 adjacent lit subpixels (one white pixel) 0
Distance between two bright dot defects* >15mm
Total bright dot defects of all types 2
BLACK DOT DEFECTS ACCEPTABLE LEVEL
1 dark subpixel 3 or fewer
2 adjacent dark subpixels 2 or fewer
3 adjacent dark subpixels 1
Distance between two black dot defects* >15mm
Total black dot defects of all types 3 or fewer
TOTAL DOT DEFECTS ACCEPTABLE LEVEL
Total bright or black dot defects of all types 5 or fewer
Note
1 or 2 adjacent sub pixel defects = 1 dot defect
24
8.2 Customer Care & Warranty
For warranty coverage information and additional support requirements valid for your
region, please visit www.philips.com/support website for details or contact your local
Philips Customer Care Center.
For the Warranty Period please refer to Warranty Statement in the Important
information manual.
For an extended warranty, if you would like to extend your general warranty period, an
Out of Warranty service package is oered via our Certied Service Center.
If you wish to make use of this service, please be sure to purchase the service within 30
calendar days of your original purchase date. During the extended warranty period, the
service includes pickup, repair, and return service, however, the user will be responsible
for all costs accrued.
If the Certied Service Partner cannot perform the required repairs under the oered
extended warranty package, we will nd alternative solutions for you, if possible, up to
the extended warranty period you have purchased.
Please contact our Philips Customer Service Representative or local contact center (by
Consumer care number) for more details.
Philips Customer Care Center number listed below.
• Local
Standard
Warranty
Period
• Extended Warranty
Period
• Total Warranty Period
• Depend on
dierent
Regions
• + 1 Year • Local Standard warranty period
+1
• + 2 Years • Local Standard warranty period
+2
• + 3 Years • Local Standard warranty period
+3
**Proof of original purchase and extended warranty purchase required.
Note
Please refer to the Important information manual for the regional service hotline,
which is available on the Philips website support page.
25
9. Troubleshooting &
FAQs
9.1 Troubleshooting
This page deals with problems that can
be corrected by a user. If the problem
persists after you have tried these
solutions, contact a Philips customer
service representative.
Common Problems
No Picture (Power LED not lit)
• Make sure the power cord is
plugged into the power outlet and
the back of the monitor.
• First, ensure that the power button
on the front of the display is in the
OFF position, then press it to the ON
position.
No Picture (Power LED is White)
• Make sure the computer is turned
on.
• Make sure the signal cable is
properly connected to your
computer.
• Make sure the monitor cable has no
bent pins on the connecting side. If
yes, repair or replace the cable.
• The Energy Saving feature may be
activated Screen says
• Make sure the display cable
is properly connected to your
computer. (Also refer to the Quick
Start Guide).
• Check to see if the display cable has
bent pins.
• Make sure the computer is turned
on.
Visible signs of smoke or sparks
• Do not perform any troubleshooting
steps
• Disconnect the monitor from the
mains power source immediately for
safety
• Contact Philips customer service
representative immediately.
Imaging Problems
The image appears blurred, indistinct, or
too dark
• Adjust the contrast and brightness
on On-Screen Display.
An "after-image", "burn-in" or "ghost
image" remains after the power has
been turned o.
• Uninterrupted display of still or
static images over an extended
period may cause "burn-in", also
known as "after-imaging" or "ghost
imaging", on your screen. "Burn-in ",
"after-imaging", or "ghost imaging"
is a well-known phenomenon in LCD
panel technology. In most cases, the
"burn-in" "after-imaging" or "ghost
imaging" will disappear gradually
over some time after the power has
been switched off.
• Always activate a moving screen
saver program when you leave your
display unattended.
• Always activate a periodic screen
refresh application if your LCD
display will display unchanging static
content.
• Failure to activate a screen saver, or
a periodic screen refresh application
may result in severe “burn-in”,
“after-imaging” or “ghost imaging”
26
symptoms that will not disappear
and cannot be repaired. The damage
mentioned above is not covered
under your warranty.
The image appears distorted or the text
is fuzzy or blurred.
• Set the PC’s display resolution to
the same mode as the monitor’s
recommended screen native
resolution.
Green, red, blue, dark, and white dots
appear on the screen
• The remaining dots are a normal
characteristic of the liquid crystal
used in today’s technology, Please
refer to the pixel policy for more
detail.
* The "power on" light is too strong and
is disturbing
• You can adjust the “power on” light
using the power LED Setup in OSD
Main Controls.
For further assistance, refer to the
Service contact information listed in
the Important information manual
and contact a Philips customer service
representative.
* Functionality is dierent according to
display.
9.2 General FAQs
Q1: When I install my display what
should I do if the screen shows
'Cannot display this video mode'?
Ans.: Recommended resolution for this
display: 2560 x 1440.
• Unplug all cables, then connect
your PC to the display that you used
previously.
• In the Windows Start Menu, select
Settings/Control Panel. In the
Control Panel Window, select the
Display icon. Inside the Display
Control Panel, select the 'Settings'
tab. Under the setting tab, in the
box labeled 'desktop area', move the
sidebar to 2560 x 1440 pixels.
• Open 'Advanced Properties' and set
the Refresh Rate to 60 Hz, then click
OK.
• Restart your computer and repeat
steps 2 and 3 to verify that your PC is
set at 2560 x 1440.
• Shut down your computer,
disconnect your old monitor, and
reconnect your Philips LCD monitor.
• Turn on your display and then turn
on your PC.
Q2: What is the recommended refresh
rate for an LCD monitor?
Ans.: Recommended refresh rate in
LCD monitors is 60 Hz, In case of
any disturbance on the screen,
you can set it up to 75 Hz to see if
that removes the disturbance.
27
Q3: What are the .inf and .icm les?
How do I install the drivers (.inf
and .icm)?
Ans.: These are the driver les for
your monitor. Your computer
may ask you for monitor drivers
(.inf and .icm les) when you
rst install your monitor. Follow
the instructions in your user
manual, and monitor drivers (.inf
and .icm les) will be installed
automatically.
Q4: How do I adjust the resolution?
Ans.: Your video card/graphic driver
and display together determine
the available resolutions. You
can select the desired resolution
under Windows
®
Control Panel
with the "Display properties".
Q5: What if I get lost when I am
making display adjustments via
OSD?
Ans.: Simply press button, then
select 'Setup' > 'Reset' to recall all
the original factory settings.
Q6: Is the LCD screen resistant to
scratches?
Ans.: In general it is recommended
that the panel surface is not
subjected to excessive shocks
and is protected from sharp or
blunt objects. When handling the
display, make sure that there is no
pressure or force applied to the
panel surface side. This may aect
your warranty conditions.
Q7: How should I clean the LCD
surface?
Ans.: For normal cleaning, use a clean,
soft cloth. For extensive cleaning,
please use isopropyl alcohol. Do
not use other solvents such as
ethyl alcohol, ethanol, acetone,
hexane, etc.
Q8: Can I change the color setting of
my display?
Ans.: Yes, you can change your color
setting through OSD control as
per the following procedures.
• Press "OK" to show the OSD (On
Screen Display) menu
• Press "Down Arrow" to select the
option "Color" then press "OK" to
enter the color setting, there are
three settings as below.
1. Color Temperature: The settings
are as follows. Native, 5000K,
6500K, 7500K, 8200K, 9300K,
and 11500K. With settings in
the 5000K range the panel
appears "warm, with a red-white
color tone", while a 11500K
temperature yields "cool, blue-
white toning".
2. sRGB: This is a standard setting for
ensuring the correct exchange of
colors between dierent devices
(e.g. digital cameras, monitors,
printers, scanners, etc).
3. User Dene: The user can choose
his/her preferred color setting
by adjusting red, green, and blue
colors.
Note
A measurement of the color of light
radiated by an object while it is being
heated. This measurement is expressed
in terms of absolute scale, (degrees
Kelvin). Lower Kevin temperatures such
as 2004K are red; higher temperatures
such as 9300K are blue. The neutral
temperature is white, at 6504K.
28
Q9: Can I connect my LCD monitor to
any PC, workstation, or Mac?
Ans.: Yes. All Philips LCD monitors are
fully compatible with standard
PCs, Macs, and workstations.
You may need a cable adapter
to connect the monitor to your
Mac system. Please contact your
Philips sales representative for
more information.
Q10: Are Philips LCD displays Plug-and-
Play?
Ans.: Yes, the displays are Plug-and-
Play compatible with Windows
11/10
Q11: What is Image Sticking, Image
Burn-in, After Image, or Ghost
Image in LCD panels?
Ans.: Uninterrupted display of still or
static images over an extended
period may cause "burn in", also
known as "after-imaging" or
"ghost imaging", on your screen.
"Burn-in", "after-imaging", or
"ghost imaging" is a well-known
phenomenon in LCD panel
technology. In most cases, the
"Burn-in" or "after-imaging" or
"ghost imaging" will disappear
gradually over a period of
time after the power has been
switched o.
Always activate a moving screen
saver program when you leave
your display unattended.
Always activate a periodic screen
refresh application if your LCD
display will display unchanging
static content.
Warning
Failure to activate a screen saver, or a
periodic screen refresh application may
result in severe “burn-in” “after-image”
or “ghost image” symptoms that will not
disappear and cannot be repaired. The
damage mentioned above is not covered
under your warranty.
Q12: Why is my Display not showing
sharp text, and is displaying
jagged characters?
Ans.: Your LCD monitor works best at
its native resolution of 2560 x
1440. For the best display, please
use this resolution.
Q13: How to unlock/lock my hotkey?
Ans.: To lock the OSD, press and hold
the button while the
monitor is o and then press
button to turn the monitor on.
To un-lock the OSD, press and
hold the button while the
monitor is o and then press
button to turn the monitor on.
Q14: Where can I nd the Important
information manual mentioned
in EDFU?
Ans.: Important information manual
can be downloaded on the
Philips website support page.
2025 © TOP Victory Investments Ltd. All rights reserved.
This product has been manufactured by and is sold under the responsibility of Top Victory Investments Ltd., and Top
Victory Investments Ltd. is the warrantor in relation to this product. Philips and the Philips Shield Emblem are registered
trademarks of Koninklijke Philips N.V. and are used under license.
Specications are subject to change without notice.
Version: 27B2N3500JE1WWT
