DIGITAL MULTIFUNCTIONAL
SYSTEM
MX-B427W
User's Guide
September 2020
Machine type(s):
7019
Models:
4b6 and its equivalent models
Contents
Safety information........................................................................................ 6
Conventions.......................................................................................................................................................... 6
Product statements............................................................................................................................................. 6
Learn about the printer................................................................................ 9
Printer configuration............................................................................................................................................9
Using the control panel.................................................................................................................................... 10
Customizing the home screen........................................................................................................................10
Changing the language of the keyboard on the display......................................................................... 10
Understanding the status of the indicator light...........................................................................................11
Selecting paper....................................................................................................................................................11
Set up, install, and configure..................................................................... 17
Selecting a location for the printer.................................................................................................................17
Attaching cables................................................................................................................................................. 18
Installing optional trays..................................................................................................................................... 19
Setting up the printer to fax.............................................................................................................................19
Configuring the e‑mail server settings........................................................................................................ 26
Loading paper and specialty media............................................................................................................. 27
Installing and updating software, drivers, and firmware.........................................................................30
Networking..........................................................................................................................................................32
Printing the Menu Settings Page...................................................................................................................34
Secure the printer.......................................................................................35
Locating the security slot................................................................................................................................ 35
Erasing printer memory................................................................................................................................... 35
Restoring factory default settings................................................................................................................. 35
Statement of Volatility...................................................................................................................................... 36
Print.............................................................................................................. 37
Printing from a computer................................................................................................................................. 37
Printing from a mobile device.........................................................................................................................37
Printing from a flash drive............................................................................................................................... 38
Supported flash drives and file types.......................................................................................................... 39
Configuring confidential jobs.........................................................................................................................40
Contents 2
Printing confidential and other held jobs....................................................................................................40
Printing a font sample list................................................................................................................................. 41
Placing separator sheets between copies.................................................................................................. 41
Canceling a print job..........................................................................................................................................41
Adjusting toner darkness................................................................................................................................. 41
Copy............................................................................................................. 42
Using the automatic document feeder and scanner glass.................................................................... 42
Making copies.................................................................................................................................................... 42
Copying photos..................................................................................................................................................42
Copying on letterhead..................................................................................................................................... 43
Copying on both sides of the paper.............................................................................................................43
Reducing or enlarging copies........................................................................................................................ 43
Collating copies................................................................................................................................................. 43
Copying multiple pages onto a single sheet..............................................................................................43
Copying cards.................................................................................................................................................... 44
Creating a copy shortcut................................................................................................................................. 44
E-mail............................................................................................................45
Using the automatic document feeder and scanner glass.................................................................... 45
Creating an e-mail shortcut............................................................................................................................ 45
Sending an e-mail..............................................................................................................................................45
Fax.................................................................................................................47
Using the automatic document feeder and scanner glass.....................................................................47
Sending a fax...................................................................................................................................................... 47
Scheduling a fax................................................................................................................................................ 48
Creating a fax destination shortcut...............................................................................................................48
Changing the fax resolution........................................................................................................................... 48
Adjusting the fax darkness............................................................................................................................. 48
Printing a fax log................................................................................................................................................49
Blocking junk faxes...........................................................................................................................................49
Holding a fax.......................................................................................................................................................49
Forwarding a fax................................................................................................................................................49
Scan..............................................................................................................50
Using the automatic document feeder and scanner glass.................................................................... 50
Contents 3
Scanning to a computer.................................................................................................................................. 50
Creating an FTP shortcut................................................................................................................................. 51
Scanning to an FTP server using a shortcut............................................................................................... 51
Creating a network folder shortcut................................................................................................................51
Scanning to a network folder using a shortcut......................................................................................... 52
Scanning to a flash drive.................................................................................................................................52
Use printer menus...................................................................................... 54
Menu map............................................................................................................................................................54
Device.................................................................................................................................................................. 55
Print.......................................................................................................................................................................65
Paper......................................................................................................................................................................71
Copy......................................................................................................................................................................73
Fax......................................................................................................................................................................... 75
E-mail.................................................................................................................................................................... 82
FTP........................................................................................................................................................................ 86
USB Drive............................................................................................................................................................ 88
Network/Ports......................................................................................................................................................91
Security...............................................................................................................................................................104
Reports............................................................................................................................................................... 108
Troubleshooting............................................................................................................................................... 109
Maintain the printer...................................................................................110
Checking the status of parts and supplies.................................................................................................110
Configuring supply notifications................................................................................................................... 110
Setting up e‑mail alerts................................................................................................................................... 110
Viewing reports.................................................................................................................................................110
Ordering parts and supplies........................................................................................................................... 111
Replacing parts and supplies..........................................................................................................................111
Cleaning printer parts..................................................................................................................................... 124
Saving energy and paper.............................................................................................................................. 126
Moving the printer to another location.......................................................................................................127
Shipping the printer.........................................................................................................................................128
Troubleshoot a problem...........................................................................129
The printer is not responding....................................................................................................................... 129
Unable to read flash drive............................................................................................................................. 130
Contents 4
Enabling the USB port.................................................................................................................................... 130
Network connection problems.....................................................................................................................130
Issues with supplies........................................................................................................................................ 132
Clearing jams.....................................................................................................................................................133
Paper feed problems...................................................................................................................................... 149
Printing problems..............................................................................................................................................151
Faxing problems...............................................................................................................................................172
Scanning problems..........................................................................................................................................175
Contacting your dealer...................................................................................................................................179
Notices........................................................................................................180
Index............................................................................................................191
Contents 5
Safety information
Conventions
Note: A note identifies information that could help you.
Warning: A warning identifies something that could damage the product hardware or software.
CAUTION: A caution indicates a potentially hazardous situation that could injure you.
Dierent types of caution statements include:
CAUTION—POTENTIAL INJURY: Indicates a risk of injury.
CAUTION—SHOCK HAZARD: Indicates a risk of electrical shock.
CAUTION—HOT SURFACE: Indicates a risk of burn if touched.
CAUTION—TIPPING HAZARD: Indicates a crush hazard.
CAUTION—PINCH HAZARD: Indicates a risk of being caught between moving parts.
Product statements
CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, connect the power cord to
an appropriately rated and properly grounded electrical outlet that is near the product and easily
accessible.
CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, use only the power cord
provided with this product or the manufacturer's authorized replacement.
CAUTION—POTENTIAL INJURY: Do not use this product with extension cords, multioutlet power strips,
multioutlet extenders, or UPS devices. The power capacity of these types of accessories can be easily
overloaded by a laser printer and may result in a risk of fire, property damage, or poor printer
performance.
CAUTION—POTENTIAL INJURY: Do not use this product with an inline surge protector. The use of a
surge protection device may result in a risk of fire, property damage, or poor printer performance.
CAUTION—POTENTIAL INJURY: To reduce the risk of fire, use only a 26 AWG or larger
telecommunications (RJ-11) cord when connecting this product to the public switched telephone
network. For users in Australia, the cord must be approved by the Australian Communications and Media
Authority.
CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, do not place or use this product near
water or wet locations.
CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, do not set up this product or make
any electrical or cabling connections, such as the power cord, fax feature, or telephone, during a
lightning storm.
Safety information 6
CAUTION—POTENTIAL INJURY: Do not cut, twist, bind, crush, or place heavy objects on the power
cord. Do not subject the power cord to abrasion or stress. Do not pinch the power cord between objects
such as furniture and walls. If any of these things happen, a risk of fire or electrical shock results. Inspect
the power cord regularly for signs of such problems. Remove the power cord from the electrical outlet
before inspecting it.
CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, make sure that all external
connections (such as Ethernet and telephone system connections) are properly installed in their marked
plug-in ports.
CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, if you are accessing the controller
board or installing optional hardware or memory devices sometime after setting up the printer, then turn
the printer o, and unplug the power cord from the electrical outlet before continuing. If you have any
other devices attached to the printer, then turn them o as well, and unplug any cables going into the
printer.
CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, do not use the fax feature during a
lightning storm.
CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock when cleaning the exterior of the
printer, unplug the power cord from the electrical outlet and disconnect all cables from the printer before
proceeding.
CAUTION—POTENTIAL INJURY: If the printer weight is greater than 20 kg (44 lb), then it may require
two or more people to lift it safely.
CAUTION—POTENTIAL INJURY: When moving the printer, follow these guidelines to avoid personal
injury or printer damage:
• Make sure that all doors and trays are closed.
• Turn o the printer, and then unplug the power cord from the electrical outlet.
• Disconnect all cords and cables from the printer.
• If the printer has separate floor-standing optional trays or output options attached to it, then disconnect
them before moving the printer.
• If the printer has a caster base, then carefully roll it to the new location. Use caution when passing over
thresholds and breaks in
flooring.
• If the printer does not have a caster base but is configured with optional trays or output options, then remove
the output options and lift the printer
o
the trays. Do not try to lift the printer and any options at the same
time.
• Always use the handholds on the printer to lift it.
• Any cart used to move the printer must have a surface able to support the full footprint of the printer.
• Any cart used to move the hardware options must have a surface able to support the dimensions of the
options.
• Keep the printer in an upright position.
• Avoid severe jarring movements.
• Make sure that your fingers are not under the printer when you set it down.
• Make sure that there is adequate clearance around the printer.
CAUTION—TIPPING HAZARD: Installing one or more options on your printer or MFP may require a
caster base, furniture, or other feature to prevent instability causing possible injury. For more information
on supported configurations, contact the place where you purchased the printer.
Safety information 7
CAUTION—TIPPING HAZARD: To reduce the risk of equipment instability, load each tray separately.
Keep all other trays closed until needed.
CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot
component, allow the surface to cool before touching it.
CAUTION—PINCH HAZARD: To avoid the risk of a pinch injury, use caution in areas marked with this
label. Pinch injuries may occur around moving parts, such as gears, doors, trays, and covers.
CAUTION—POTENTIAL INJURY: This product uses a laser. Use of controls or adjustments or
performance of procedures other than those specified in the User’s Guide may result in hazardous
radiation exposure.
CAUTION—POTENTIAL INJURY: The lithium battery in this product is not intended to be replaced.
There is a danger of explosion if a lithium battery is incorrectly replaced. Do not recharge, disassemble,
or incinerate a lithium battery. Discard used lithium batteries according to the manufacturer's instructions
and local regulations.
This product is designed, tested, and approved to meet strict global safety standards with the use of specific
manufacturer's components. The safety features of some parts may not always be obvious. The manufacturer
is not responsible for the use of other replacement parts.
Refer service or repairs, other than those described in the user documentation, to a service representative.
This product uses a printing process that heats the print media, and the heat may cause the media to release
emissions. You must understand the section in your operating instructions that discusses the guidelines for
selecting print media to avoid the possibility of harmful emissions.
This product may produce small amounts of ozone during normal operation, and may be equipped with a filter
designed to limit ozone concentrations to levels well below the recommended exposure limits. To avoid high
ozone concentration levels during extensive usage, install this product in a well-ventilated area and replace
the ozone and exhaust filters if instructed to do so in the product maintenance instructions. If there are no
references to filters in the product maintenance instructions, then there are no filters requiring replacement for
this product.
SAVE THESE INSTRUCTIONS.
Safety information 8
Learn about the printer
Printer configuration
1 Automatic document feeder (ADF)
2 ADF tray
3 ADF bin
4 Control panel
5 Standard bin
6 Multipurpose feeder
7 Standard 250‑sheet tray
8 Optional 550‑sheet tray
Learn about the printer 9
Using the control panel
Control panel part Function
1 Display
• View printer messages and supply status.
• Set up and operate the printer.
2 Power button Turn on or turn o the printer.
Note: To turn o the printer, press and hold the power button for five seconds.
3 Home button Go to the home screen.
4 Back button Return to the previous screen.
5 Start button Start a job, depending on which mode is selected.
6 Indicator light Check the status of the printer.
Customizing the home screen
1 From the control panel, touch Settings > Device > Visible Home Screen Icons.
2 Select the icons that you want to appear on the home screen.
3 Apply the changes.
Changing the language of the keyboard on the display
Note: You can only change the language of the keyboard in printer tasks that require alphanumeric input
such as e‑mail or scan.
1 Touch the input field.
2 On the keyboard, touch and hold the language key.
3 Select a language.
Learn about the printer 10
Understanding the status of the indicator light
Indicator light Printer status
O The printer is o or in Hibernate mode.
Blue The printer is ready or processing data.
Blinking red The printer requires user intervention.
Solid amber The printer is in Sleep mode.
Selecting paper
Paper guidelines
Use the appropriate paper to prevent jams and help ensure trouble‑free printing.
• Always use new, undamaged paper.
• Before loading paper, know the recommended printable side of the paper. This information is usually
indicated on the paper package.
• Do not use paper that has been cut or trimmed by hand.
• Do not mix paper sizes, types, or weights in the same tray; mixing results in jams.
• Do not use coated papers unless they are
specifically
designed for electrophotographic printing.
Paper characteristics
The following paper characteristics aect print quality and reliability. Consider these factors before printing on
them.
Weight
The standard tray can feed paper weights from 60 to 120 g/m
2
(16 to 32 lb) grain long paper. Paper lighter than
60 g/m
2
(16 lb) may not be sti enough to feed properly, and may cause jams.
Curl
Curl is the tendency for paper to curl at its edges. Excessive curl can cause paper feeding problems. Curl can
occur after the paper passes through the printer, where it is exposed to high temperatures. Storing paper
unwrapped in hot, humid, cold, or dry conditions can contribute to paper curling before printing and can cause
feeding problems.
Smoothness
Paper smoothness directly aects print quality. If paper is too rough, toner cannot fuse to it properly. If paper
is too smooth, it can cause paper feeding or print quality issues. We recommend the use of paper with 50
Sheeld points.
Learn about the printer 11
Moisture content
The amount of moisture in paper
aects
both print quality and the printer ability to feed the paper correctly.
Leave paper in its original wrapper until you use it. Exposure of paper to moisture changes can degrade its
performance.
Store paper in its original wrapper in the same environment as the printer for 24 to 48 hours before printing.
Extend the time several days if the storage or transportation environment is very
dierent
from the printer
environment. Thick paper may also require a longer conditioning period.
Grain direction
Grain refers to the alignment of the paper fibers in a sheet of paper. Grain is either grain long, running the length
of the paper, or grain short, running the width of the paper.
For 60–120 g/m
2
(16–32‑lb) paper, grain long paper is recommended.
Fiber content
Most high‑quality xerographic paper is made from 100 percent chemically treated pulped wood. This content
provides the paper with a high degree of stability, resulting in fewer paper feeding problems and better print
quality. Paper containing
fibers
such as cotton can negatively
aect
paper handling.
Unacceptable paper
The following paper types are not recommended for use with the printer:
• Chemically treated papers used to make copies without carbon paper, also known as carbonless papers,
carbonless copy paper (CCP), or no carbon required (NCR) paper
• Preprinted papers with chemicals that may contaminate the printer
• Preprinted papers that can be aected by the temperature in the printer fuser
• Preprinted papers that require a registration (the precise print location on the page) greater than ±2.3 mm
(±0.9 in.), such as optical character recognition (OCR) forms
In some cases, registration can be adjusted with a software application to successfully print on these forms.
• Coated papers (erasable bond), synthetic papers, thermal papers
• Rough‑edged, rough or heavily textured surface papers, or curled papers
• Recycled papers that fail EN12281:2002 (European)
• Paper weighing less than 60 g/m
2
(16 lb)
• Multiple‑part forms or documents
Selecting preprinted forms and letterhead
• Use grain long paper.
• Use only forms and letterhead printed using an oset lithographic or engraved printing process.
• Avoid paper with rough or heavily textured surfaces.
• Use inks that are not aected by the resin in toner. Inks that are oxidation‑set or oil‑based generally meet
these requirements; latex inks might not.
• Print samples on preprinted forms and letterheads considered for use before buying large quantities. This
action determines whether the ink in the preprinted form or letterhead aects print quality.
Learn about the printer 12
• When in doubt, contact your paper supplier.
• When printing on letterhead, load the paper in the proper orientation for your printer.
Storing paper
Use these paper storage guidelines to help avoid jams and uneven print quality:
• Store paper in its original wrapper in the same environment as the printer for 24 to 48 hours before printing.
• Extend the time several days if the storage or transportation environment is very dierent from the printer
environment. Thick paper may also require a longer conditioning period.
• For best results, store paper where the temperature is 21°C (70°F) and the relative humidity is 40 percent.
• Most label manufacturers recommend printing in a temperature range of 18–24°C (65–75°F) with relative
humidity between 40 and 60 percent.
• Store paper in cartons, on a pallet or shelf, rather than on the
floor.
• Store individual packages on a flat surface.
• Do not store anything on top of individual paper packages.
• Take paper out of the carton or wrapper only when you are ready to load it in the printer. The carton and
wrapper help keep the paper clean, dry, and flat.
Supported paper sizes
Paper size Standard
250‑sheet
tray
Optional
550‑sheet
tray
Multipurpose
feeder
Two‑sided
printing
Scanner ADF
A4
210 x 297 mm
(8.27 x 11.7 in.)
A5 Portrait (SEF)
148 x 210 mm
(5.83 x 8.27 in.)
X
A5 Landscape (LEF)
1
210 x 148 mm
(8.27 x 5.83 in.)
X
A6
105 x 148 mm
(4.13 x 5.83 in.)
X
JIS B5
182 x 257 mm
(7.17 x 10.1 in.)
X
1
The default support is long‑edge feed.
2
Paper must at least be 210 mm (8.27 in.) wide and 279.4 mm (11 in.) long for two‑sided printing.
3
When Universal is selected, the page is formatted for 215.90 x 355.60 mm (8.5 x 14 in.) unless specified by the
application.
Learn about the printer 13
Paper size Standard
250‑sheet
tray
Optional
550‑sheet
tray
Multipurpose
feeder
Two‑sided
printing
Scanner ADF
Oficio (Mexico)
215.9 x 340.4 mm
(8.5 x 13.4 in.)
X
Hagaki
100 x 148 mm
(3.94 x 5.83 in.)
X X X
Statement
139.7 x 215.9 mm
(5.5 x 8.5 in.)
X
Executive
184.2 x 266.7 mm
(7.25 x 10.5 in.)
X
Letter
215.9 x 279.4 mm
(8.5 x 11 in.)
Legal
215.9 x 355.6 mm
(8.5 x 14 in.)
X
Folio
215.9 x 330.2 mm
(8.5 x 13 in.)
X
Universal
3
99 x 148 mm to
215.9 x 359.92 mm
(3.9 x 5.83 in. to
8.5 x 14.17 in.)
2
X
7 3/4 Envelope
98.4 x 190.5 mm
(3.875 x 7.5 in.)
XX X X
9 Envelope
98.4 x 225.4 mm
(3.875 x 8.9 in.)
XX
X X
1
The default support is long‑edge feed.
2
Paper must at least be 210 mm (8.27 in.) wide and 279.4 mm (11 in.) long for two‑sided printing.
3
When Universal is selected, the page is formatted for 215.90 x 355.60 mm (8.5 x 14 in.) unless specified by the
application.
Learn about the printer 14
Paper size Standard
250‑sheet
tray
Optional
550‑sheet
tray
Multipurpose
feeder
Two‑sided
printing
Scanner ADF
10 Envelope
104.8 x 241.3 mm
(4.12 x 9.5 in.)
XX
X X
DL Envelope
110 x 220 mm
(4.33 x 8.66 in.)
XX
X X
C5 Envelope
162 x 229 mm
(6.38 x 9.01 in.)
XX
X X
B5 Envelope
176 x 250 mm
(6.93 x 9.84 in.)
XX
X X
Other Envelope
98.4 x 162 mm to
176 x 250 mm
(3.87 x 6.38 in. to
6.93 x 9.84 in.)
XX
X X
1
The default support is long‑edge feed.
2
Paper must at least be 210 mm (8.27 in.) wide and 279.4 mm (11 in.) long for two‑sided printing.
3
When Universal is selected, the page is formatted for 215.90 x 355.60 mm (8.5 x 14 in.) unless
specified
by the
application.
Supported paper types
Paper type Standard
250‑sheet
tray
Optional
550‑sheet
tray
Multipurpose
feeder
Two‑sided
printing
Automatic
document
feeder
Plain paper
Card stock X X XX
Recycled
X
Paper labels*
XX
Bond
X
Letterhead
X
* One‑sided paper labels are supported for occasional use of less than 20 pages per month. Vinyl, pharmacy, or
two‑sided labels are not supported.
Learn about the printer 15
Paper type Standard
250‑sheet
tray
Optional
550‑sheet
tray
Multipurpose
feeder
Two‑sided
printing
Automatic
document
feeder
Preprinted
X
Colored Paper
X
Light Paper
X
Heavy Paper X
Rough/Cotton
X
Envelope X X
XX
Rough envelope X X
XX
* One‑sided paper labels are supported for occasional use of less than 20 pages per month. Vinyl, pharmacy, or
two‑sided labels are not supported.
Supported paper weights
Standard 250‑sheet
tray
Optional 550‑sheet
tray
Multipurpose feeder Two‑sided printing Automatic
document
feeder
Paper
weight
60–120 g/m
2
(16–32 lb)
60–120 g/m
2
(16–32 lb)
60–217 g/m
2
(16–58 lb)
60–90 g/m
2
(16–24 lb)
60–90 g/m
2
(16–24 lb)
Learn about the printer 16
Set up, install, and
configure
Selecting a location for the printer
• Leave enough room to open trays, covers, and doors and to install hardware options.
• Set up the printer near an electrical outlet.
CAUTION—POTENTIAL INJURY: To avoid the risk of
fire
or electrical shock, connect the power cord
to an appropriately rated and properly grounded electrical outlet that is near the product and easily
accessible.
CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, do not place or use this product
near water or wet locations.
• Make sure that airflow in the room meets the latest revision of the ASHRAE 62 standard or the CEN Technical
Committee 156 standard.
• Provide a
flat,
sturdy, and stable surface.
• Keep the printer:
– Clean, dry, and free of dust
– Away from stray staples and paper clips
– Away from the direct airflow of air conditioners, heaters, or ventilators
– Free from direct sunlight and humidity extremes
• Observe the recommended temperatures and avoid fluctuations.
Ambient temperature 10 to 32.2°C (50 to 90°F)
Storage temperature -40 to 40°C (-40 to 104°F)
• Allow the following recommended amount of space around the printer for proper ventilation:
1 Top 305 mm ( 1 2 i n . )
2 Rear 100 mm (3.94 in.)
3 Right side 76.2 mm (3 in.)
Set up, install, and configure 17
4 Front 305 mm (12 in.)
Note: The minimum space needed in front of the printer is 76 mm (3 in.).
5 Left side 110 mm (4.33 in.)
Attaching cables
CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, do not set up this product or make
any electrical or cabling connections, such as the power cord, fax feature, or telephone, during a
lightning storm.
CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, connect the power cord to
an appropriately rated and properly grounded electrical outlet that is near the product and easily
accessible.
CAUTION—POTENTIAL INJURY: To avoid the risk of
fire
or electrical shock, use only the power cord
provided with this product or the manufacturer's authorized replacement.
CAUTION—POTENTIAL INJURY: To reduce the risk of fire, use only a 26 AWG or larger
telecommunications (RJ-11) cord when connecting this product to the public switched telephone
network. For users in Australia, the cord must be approved by the Australian Communications and Media
Authority.
Warning—Potential Damage: To avoid loss of data or printer malfunction, do not touch the USB cable, any
wireless network adapter, or the printer in the areas shown while actively printing.
Printer port Function
1 EXT port Connect more devices (telephone or answering machine) to the printer and the
telephone line. Use this port if you do not have a dedicated fax line for the printer and
if this connection method is supported in your country or region.
2 LINE port Connect the printer to an active telephone line through a standard wall jack (RJ‑11), DSL
filter, or VoIP adapter, or any other adapter that allows you to access the telephone line
to send and receive faxes.
3 USB printer port Connect the printer to a computer.
Set up, install, and configure 18
Printer port Function
4 Ethernet port Connect the printer to a network.
5 Power cord socket Connect the printer to a properly grounded electrical outlet.
Installing optional trays
CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, if you are accessing the controller
board or installing optional hardware or memory devices sometime after setting up the printer, then turn
the printer o, and unplug the power cord from the electrical outlet before continuing. If you have any
other devices attached to the printer, then turn them o as well, and unplug any cables going into the
printer.
1 Turn o the printer.
2 Unplug the power cord from the electrical outlet, and then from the printer.
3 Unpack the optional tray, and then remove all packing material.
4 Align the printer with the optional tray, and then lower the printer into place.
CAUTION—POTENTIAL INJURY: If the printer weight is greater than 20 kg (44 lb), then it may
require two or more people to lift it safely.
5 Connect the power cord to the printer, and then to the electrical outlet.
CAUTION—POTENTIAL INJURY: To avoid the risk of
fire
or electrical shock, connect the power cord
to an appropriately rated and properly grounded electrical outlet that is near the product and easily
accessible.
6 Turn on the printer.
Add the tray in the print driver to make it available for print jobs. For more information, see
“Adding available
options in the print driver” on page 31.
Setting up the printer to fax
Setting up the fax function
Notes:
• Some connection methods are applicable only in some countries or regions.
Set up, install, and configure 19
• If the fax function is enabled and not fully set up, then the indicator light may blink red.
• If you do not have a TCP/IP environment, then use the control panel to set up fax.
Warning—Potential Damage: To avoid loss of data or printer malfunction, do not touch cables or the printer
in the area shown while actively sending or receiving a fax.
Using the control panel
1
From the home screen, touch:
Settings > Device > Preferences > Run Initial Setup
2 Turn o the printer, wait for about 10 seconds, and then turn on the printer.
3 On the Fax setup screen, configure the settings.
4 Finish the setup.
Using the Embedded Web Server
1
Open a web browser, and then type the printer IP address in the address field.
Notes:
• View the printer IP address on the home screen. The IP address appears as four sets of numbers
separated by periods, such as 123.123.123.123.
• If you are using a proxy server, then temporarily disable it to load the web page correctly.
2 Click Settings > Fax > Fax Setup > General Fax Settings.
3 Configure the settings.
4 Apply the changes.
Setting up fax using a standard telephone line
CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, do not set up this product or make
any electrical or cabling connections, such as the power cord, fax feature, or telephone, during a
lightning storm.
Set up, install, and configure 20
CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, do not use the fax feature during a
lightning storm.
CAUTION—POTENTIAL INJURY: To reduce the risk of fire, use only a 26 AWG or larger
telecommunications (RJ-11) cord when connecting this product to the public switched telephone
network. For users in Australia, the cord must be approved by the Australian Communications and Media
Authority.
Setup 1: Printer is connected to a dedicated fax line
1 Connect one end of the telephone cable to the line port of the printer.
2 Connect the other end of the cable to an active analog wall jack.
Notes:
• You can set the printer to receive faxes automatically (set Auto Answer to On) or manually (set Auto
Answer to
O
).
• If you want to receive faxes automatically, then set the printer to pick up on a specified number of rings.
Set up, install, and configure 21
Setup 2: Printer is sharing the line with an answering machine
Note: If you subscribe to a distinctive ring service, then make sure that you set the correct ring pattern for
the printer. Otherwise, the printer does not receive faxes even if you have set it to receive faxes
automatically.
Connected to dierent wall jacks
1 Connect one end of the telephone cable to the line port of the printer.
2 Connect the other end of the cable to an active analog wall jack.
Notes:
• If you have only one telephone number on your line, then set the printer to receive faxes automatically.
• Set the printer to pick up calls two rings after the answering machine. For example, if the answering
machine picks up calls after four rings, then set the printer Rings to Answer setting to 6.
Set up, install, and configure 22
Setting up fax in countries or regions with dierent telephone wall jacks
and plugs
CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, do not set up this product or make
any electrical or cabling connections, such as the power cord, fax feature, or telephone, during a
lightning storm.
CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, do not use the fax feature during a
lightning storm.
CAUTION—POTENTIAL INJURY: To reduce the risk of fire, use only a 26 AWG or larger
telecommunications (RJ-11) cord when connecting this product to the public switched telephone
network. For users in Australia, the cord must be approved by the Australian Communications and Media
Authority.
The standard wall jack adopted by most countries or regions is RJ11. If the wall jack or equipment in your facility
is not compatible with this type of connection, then use a telephone adapter. An adapter for your country or
region may not come with your printer, and you may need to purchase it separately.
There may be an adapter plug installed in the telephone port of the printer. Do not remove the adapter plug
from the telephone port of the printer if you are connecting to a serial or cascaded telephone system.
Set up, install, and configure 23
Connecting the printer to a non‑RJ11 wall jack
1 Connect one end of the telephone cable to the line port of the printer.
2 Connect the other end of the cable to the RJ11 adapter, and then connect the adapter to the wall jack.
3 If you want to connect another device with a non‑RJ11 connector to the same wall jack, then connect it
directly to the telephone adapter.
Set up, install, and configure 24
Connecting the printer to a wall jack in Germany
The German wall jack has two kinds of ports. The N ports are for fax machines, modems, and answering
machines. The F port is for telephones. Connect the printer to any of the N ports.
1 Connect one end of the telephone cable to the line port of the printer.
2 Connect the other end of the cable to the RJ11 adapter, and then connect the adapter to an N port.
3 If you want to connect a telephone and answering machine to the same wall jack, then connect the devices
as shown.
Connecting to a distinctive ring service
A distinctive ring service lets you have multiple telephone numbers on one telephone line. Each telephone
number is assigned a dierent ring pattern.
1 From the home screen, touch Settings > Fax > Fax Setup > Fax Receive Settings > Admin Controls >
Answer On.
2 Select a ring pattern.
Set up, install, and configure 25
Setting the fax date and time
1 From the home screen, touch Settings > Device > Preferences > Date and Time >
Configure
.
2 Configure the settings.
Configuring daylight saving time
1 From the home screen, touch Settings > Device > Preferences > Date and Time >
Configure
.
2 In the Time Zone menu, touch (UTC+user) Custom.
3 In the
Configure
menu, touch UTC
Oset
.
4 Configure the settings.
Configuring
the fax speaker settings
1 From the home screen, touch Settings > Fax > Fax Setup > Speaker Settings.
2 Do the following:
• Set the Speaker Mode to Always On.
• Set the Speaker Volume to High.
• Activate the Ringer Volume.
Configuring the e‑mail server settings
You can send scanned documents through e-mail after setting up the SMTP server. For more information on
SMTP settings, contact your e‑mail provider.
Using the control panel
1 From the home screen, touch Settings > E‑mail > E‑mail Setup.
2
Configure
the settings.
Using the Embedded Web Server
1 Open a web browser, and then type the printer IP address in the address field.
Notes:
• View the printer IP address on the printer home screen. The IP address appears as four sets of
numbers separated by periods, such as 123.123.123.123.
• If you are using a proxy server, then temporarily disable it to load the web page correctly.
2 Click Settings > E‑mail.
3 From the E‑mail Setup section, configure the settings.
4 Click Save.
Set up, install, and configure 26
Loading paper and specialty media
Setting the paper size and type
1 From the home screen, navigate to:
Settings > Paper > Tray Configuration > Paper Size/Type > select a paper source
2 Set the paper size and type.
Configuring Universal paper settings
1 From the home screen, touch Settings > Paper > Media
Configuration
> Universal Setup.
2 Configure the settings.
Loading trays
1 Remove the tray.
Note: To avoid paper jams, do not remove the tray while the printer is busy.
2 Adjust the guides to match the size of the paper that you are loading.
Set up, install, and configure 27
3 Flex, fan, and align the paper edges before loading.
4 Load the paper stack with the printable side facedown, and then make sure that the guides fit snugly against
the paper.
Notes:
• Load letterhead facedown with the header toward the front of the tray for one‑sided printing.
• Load letterhead faceup with the header toward the back of the tray for two‑sided printing.
• Do not slide paper into the tray.
• To avoid paper jams, make sure that the stack height is below the maximum paper fill indicator.
5 Insert the tray.
If necessary, set the paper size and paper type from the control panel to match the paper loaded.
Set up, install, and configure 28
Loading the multipurpose feeder
1 Open the multipurpose feeder.
2 Flex, fan, and align the paper edges before loading.
3 Load paper with the printable side faceup.
Notes:
• Load letterhead faceup with the header toward the rear of the printer for one‑sided printing.
• Load letterhead facedown with the header toward the front of the printer for two‑sided printing.
• Load envelopes with the
flap
facedown on the left side.
Warning—Potential Damage: Do not use envelopes with stamps, clasps, snaps, windows, coated linings,
or self‑stick adhesives.
Set up, install, and configure 29
4 Adjust the guide to match the size of the paper that you are loading.
5 From the control panel, set the paper size and paper type to match the paper loaded.
Linking trays
1 From the home screen, touch Settings > Paper > Tray
Configuration
> select a paper source.
2 Set the same paper size and paper type for the trays that you are linking.
3 From the home screen, touch Settings > Device > Maintenance >
Config
Menu > Tray
Configuration
>
Tray Linking.
4 Tou ch Automatic.
To unlink trays, make sure that no trays have the same paper size and paper type settings.
Warning—Potential Damage: The temperature of the fuser varies according to the specified paper type. To
avoid printing issues, match the paper type setting in the printer with the paper loaded in the tray.
Installing and updating software, drivers, and firmware
Installing the printer software
1 Obtain a copy of the software installer package.
• From our website.
• From the place where you purchased the printer.
2 Run the installer, and then follow the instructions.
3 For Macintosh users, add the printer.
Note: For Macintosh computers with macOS version 10.7 or later, you do not need to install the driver to
print on an AirPrint-certified printer.
Updating firmware
Some applications require a minimum device firmware level to operate correctly.
Set up, install, and configure 30
For more information on updating the device firmware, contact your sales representative.
1 Open a web browser, and then type the printer IP address in the address field.
Notes:
• View the printer IP address on the printer home screen. The IP address appears as four sets of
numbers separated by periods, such as 123.123.123.123.
• If you are using a proxy server, then temporarily disable it to load the web page correctly.
2 Click Settings > Device > Update Firmware.
3 Browse to the
flash
file.
4 Click Upload.
Exporting or importing a
configuration
file
You can export the configuration settings of your printer into a text file, and then import the file to apply the
settings to other printers.
1 Open a web browser, and then type the printer IP address in the address
field.
Notes:
• View the printer IP address on the printer home screen. The IP address appears as four sets of
numbers separated by periods, such as 123.123.123.123.
• If you are using a proxy server, then temporarily disable it to load the web page correctly.
2 From the Embedded Web Server, click Export
Configuration
or Import
Configuration
.
3 Follow the instructions on the screen.
4 If the printer supports applications, then do the following:
a Click Apps > select the application > Configure.
b Click Export or Import.
Adding available options in the print driver
For Windows users
1 Open the printers folder.
2 Select the printer you want to update, and then do either of the following:
• For Windows 7 or later, select Printer properties.
• For earlier versions, select Properties.
3 Navigate to the Configuration tab, and then select Update Now ‑ Ask Printer.
4 Apply the changes.
For Macintosh users
1 From System Preferences in the Apple menu, navigate to your printer, and then select Options & Supplies.
2 Navigate to the list of hardware options, and then add any installed options.
Set up, install, and configure 31
3 Apply the changes.
Networking
Connecting the printer to a Wi‑Fi network
Make sure that Active Adapter is set to Auto. From the home screen, touch Settings > Network/Ports > Network
Overview > Active Adapter.
1 From the home screen, touch Settings > Network/Ports > Wireless > Setup On Printer Panel > Choose
Network.
2 Select a Wi‑Fi network, and then type the network password.
Note: For Wi‑Fi‑network‑ready printer models, a prompt for Wi‑Fi network setup appears during initial
setup.
Connecting the printer to a wireless network using Wi‑Fi Protected Setup
(WPS)
Before you begin, make sure that:
• The access point (wireless router) is WPS‑
certified
or WPS‑compatible. For more information, see the
documentation that came with your access point.
• A wireless network adapter is installed in your printer. For more information, see the instructions that came
with the adapter.
• Active Adapter is set to Auto. From the home screen, touch Settings > Network/Ports > Network Overview
> Active Adapter.
Using the Push Button method
1
From the home screen, touch Settings > Network/Ports > Wireless > Wi‑Fi Protected Setup > Start Push
Button Method.
2 Follow the instructions on the display.
Using the personal identification number (PIN) method
1
From the home screen, touch Settings > Network/Ports > Wireless > Wi‑Fi Protected Setup > Start PIN
Method.
2 Copy the eight‑digit WPS PIN.
3 Open a web browser, and then type the IP address of your access point in the address
field.
Notes:
• To know the IP address, see the documentation that came with your access point.
• If you are using a proxy server, then temporarily disable it to load the web page correctly.
4 Access the WPS settings. For more information, see the documentation that came with your access point.
5 Enter the eight‑digit PIN, and then save the changes.
Set up, install, and configure 32
Connecting a mobile device to the printer
Before connecting your mobile device, make sure to do the following:
• Enable Wi‑Fi Direct
®
in the printer. From the control panel, navigate to: Settings > Network/Ports > Wireless
> Enable Wi‑Fi Direct.
• Show the preshared key (PSK) on the Network Setup Page. From the control panel, navigate to: Settings >
Network/Ports > Wi‑Fi Direct > Show PSK on Setup Page.
• Print the Network Setup Page. From the control panel, navigate to: Settings > Reports > Network > Network
Setup Page.
Connecting using Wi‑Fi Direct
1
From the mobile device, go to the settings menu.
2 Enable Wi‑Fi, and then tap Wi‑Fi Direct.
3 Select the printer SSID.
4 Confirm the connection on the printer control panel.
Connecting using Wi‑Fi
1
From the mobile device, go to the settings menu.
2 Tap Wi‑Fi, and then select the printer SSID.
Note: The string DIRECT-xy (where x and y are two random characters) is added before the SSID.
3 Enter the PSK.
Note: The PSK is the password.
Notes:
• You can change the SSID on the control panel. Navigate to: Settings > Network/Ports > Wi‑Fi Direct >
SSID.
• You can also change the PSK on the control panel. Navigate to: Settings > Network/Ports > Wi‑Fi Direct
> Set PSK.
Deactivating the Wi‑Fi network
1 From the home screen, touch Settings > Network/Ports > Network Overview > Active Adapter > Standard
Network.
2 Follow the instructions on the display.
Checking the printer connectivity
1 From the home screen, touch Settings > Reports > Network > Network Setup Page.
2 Check the first section of the network setup page, and confirm that the status is connected.
If the status is not connected, then the LAN drop may be inactive, or the network cable may be
malfunctioning. Contact your administrator for assistance.
Set up, install, and configure 33
Printing the Menu Settings Page
From the home screen, touch Settings > Reports > Menu Settings Page.
Set up, install, and configure 34
Secure the printer
Locating the security slot
The printer is equipped with a security lock feature. Attach a security lock compatible with most laptop
computers in the location shown to secure the printer in place.
Erasing printer memory
To erase volatile memory or buered data in your printer, turn o the printer.
To e r a s e n on ‑volatile memory or individual settings, device and network settings, security settings, and
embedded solutions, do the following:
1 From the home screen, touch Settings > Device > Maintenance > Out of Service Erase.
2 Select the Sanitize all information on nonvolatile memory check box, and then touch OK.
3 Select either Start initial setup or Leave printer
oine
, and then touch OK.
Restoring factory default settings
1 From the home screen, touch Settings > Device > Restore Factory Defaults.
2 In the Restore Settings menu, select the settings that you want to restore.
3 Tou ch RESTORE.
4 Follow the instructions on the display.
Secure the printer 35
Statement of Volatility
Your printer contains various types of memory that can store device and network settings, and user data.
Type of memory Description
Volatile memory Your printer uses standard random access memory
(RAM) to temporarily buer user data during simple print
jobs.
Non-volatile memory Your printer may use two forms of non-volatile memory:
EEPROM and NAND (flash memory). Both types are used
to store operating system, device settings, and network
information.
Erase the content of any installed printer memory in the following circumstances:
• The printer is being decommissioned.
• The printer is being moved to a dierent department or location.
• The printer is being serviced by someone from outside your organization.
• The printer is being removed from your premises for service.
• The printer is being sold to another organization.
Secure the printer 36
Print
Printing from a computer
Note: For labels, card stock, and envelopes, set the paper size and type in the printer before printing the
document.
1 From the document that you are trying to print, open the Print dialog.
2 If necessary, adjust the settings.
3 Print the document.
Printing from a mobile device
Printing from a mobile device using Google Cloud Print
Google Cloud Print
TM
is a printing service that allows you to print to any Google Cloud Print‑ready printer.
Before you begin, make sure that:
• The printer is registered to the Google Cloud Print server.
• The Cloud Print plugin is downloaded from the Google Play
TM
store and is enabled in the mobile device.
1 From your Android
TM
mobile device, open a document or select a document from your
file
manager.
2 Tap > Print.
3 Select a printer, and then tap .
Printing from a mobile device using AirPrint
The AirPrint software feature is a mobile printing solution that allows you to print directly from Apple devices
to an AirPrint‑certified printer.
Notes:
• Make sure that the Apple device and the printer are connected to the same network. If the network has
multiple wireless hubs, then make sure that both devices are connected to the same subnet.
• This application is supported only in some Apple devices.
1 From your mobile device, select a document from your
file
manager or launch a compatible application.
2 Tap the share icon, and then tap Print.
Print 37
3 Select a printer.
If necessary, adjust the settings.
4 Print the document.
Printing from a mobile device using Wi‑Fi Direct®
Wi‑Fi Direct is a printing service that lets you print to any Wi‑Fi Direct‑ready printer.
Note: Make sure that the mobile device is connected to the printer wireless network. For more information,
see
“Connecting a mobile device to the printer” on page 33.
1 From your mobile device, launch a compatible application or select a document from your file manager.
2 Depending on your mobile device, do one of the following:
• Tap > Print.
• Tap > Print.
• Tap > Print.
3 Select a printer, and then adjust the settings, if necessary.
4 Print the document.
Printing from a flash drive
1 Insert the flash drive.
Notes:
• If you insert the flash drive when an error message appears, then the printer ignores the flash drive.
• If you insert the flash drive while the printer is processing other print jobs, then Busy appears on the
display.
Print 38
2 From the display, touch the document that you want to print.
If necessary, configure other print settings.
3 Send the print job.
To print another document, touch USB Drive.
Warning—Potential Damage: To avoid loss of data or printer malfunction, do not touch the flash drive or
the printer in the area shown while actively printing, reading, or writing from the memory device.
Supported flash drives and file types
Flash drives
Notes:
– The printer supports high‑speed USB flash drives with full‑speed standard.
– USB flash drives must support the File Allocation Table (FAT) system.
Many flash drives are tested and approved for use with the printer. For more information, contact the place
where you purchased the printer.
File types
Documents
PDF (version 1.7 or earlier)
Images
.JPEG or .jpg
Print 39
Configuring confidential jobs
1 From the control panel, navigate to:
Settings > Security >
Confidential
Print Setup
2 Configure the settings.
Use To
Max Invalid PIN Set the number of times an invalid PIN can be entered.
Note: When the limit is reached, the print jobs for that user name are deleted.
Confidential Job
Expiration
Set the expiration time for confidential print jobs.
Note:
Confidential
held jobs are stored in the printer until they are released or
deleted manually.
Repeat Job Expiration Set the expiration time for a repeat print job.
Note: Repeat held jobs are stored in the printer memory for reprinting.
Verify Job Expiration Set the expiration time that the printer prints a copy before printing the remaining
copies.
Note: Verify jobs print one copy to check if it is satisfactory before printing the
remaining copies.
Reserve Job Expiration Set the expiration time that the printer stores print jobs.
Note: Reserve held jobs are automatically deleted after printing.
Require All Jobs to be
Held
Set the printer to hold all print jobs.
Keep duplicate
documents
Set the printer to print all documents with the same file name.
Printing confidential and other held jobs
For Windows users
1 With a document open, click File > Print.
2 Click Properties, Preferences, Options, or Setup.
3 Click Print and Hold.
4 Select Use Print and Hold, and then assign a user name.
5 Select the print job type (Confidential, Repeat, Reserve, or Verify).
If the print job is confidential, then enter a four‑digit PIN.
6 Click OK or Print.
7 From the printer home screen, release the print job.
• For confidential print jobs, touch Held jobs > select your user name > Confidential > enter the PIN >
select the print job > configure the settings > Print.
• For other print jobs, touch Held jobs > select your user name > select the print job >
configure
the settings
> Print.
Print 40
For Macintosh users
1 With a document open, choose File > Print.
2 From the Preview or Media & Quality menu, choose PIN Printing.
3 Enable Print with PIN, and then enter a four‑digit PIN.
4 Click Print.
5 From the printer home screen, release the print job. Touch Held jobs > select your computer name >
Confidential > enter the PIN > select the print job > Print.
Printing a font sample list
1 From the home screen, touch Settings > Reports > Print > Print Fonts.
2 To uc h PCL Fonts or PostScript Fonts.
Placing separator sheets between copies
1 From the home screen, touch Settings > Print > Layout > Separator Sheets > Between Copies.
2 Print the document.
Canceling a print job
From the printer control panel
1 From the home screen, touch Cancel a job.
2 Select a job to cancel.
From the computer
1 Depending on the operating system, do either of the following:
• Open the printers folder, and then select your printer.
• From the System Preferences in the Apple menu, navigate to your printer.
2 Select a job to cancel.
Adjusting toner darkness
1 From the home screen, touch Settings > Print > Quality > Toner Darkness.
2 Select a setting.
Print 41
Copy
Using the automatic document feeder and scanner glass
Automatic document feeder (ADF) Scanner glass
• Use the ADF for multiple‑page or two-sided
documents.
• Load an original document faceup. For multiple‑page
documents, make sure to align the leading edge
before loading.
• Make sure to adjust the ADF guides to match the width
of the paper that you are loading.
• Use the scanner glass for single‑page documents,
book pages, small items (such as postcards or
photos), transparencies, photo paper, or thin media
(such as magazine clippings).
• Place the document facedown in the corner with the
arrow.
Making copies
1 Load an original document into the ADF tray or on the scanner glass.
Note: To avoid a cropped image, make sure that the original document and output have the same paper
size.
2 From the home screen, touch Copy, and then specify the number of copies.
If necessary, adjust the copy settings.
3 Copy the document.
Note: To make a quick copy, from the control panel, press
.
Copying photos
1 Place a photo on the scanner glass.
2 From the home screen, touch Copy > Content Type > Photo.
3 Copy the document.
Copy 42
Copying on letterhead
1 Load an original document into the ADF tray or on the scanner glass.
2 From the home screen, touch Copy > Copy From > select the size of the original document.
3 Tou ch Copy To, and then select the paper source that contains the letterhead.
If you loaded the letterhead into the multipurpose feeder, then navigate to:
Copy To > Multipurpose Feeder > select a paper size > Letterhead
4 Copy the document.
Copying on both sides of the paper
1 Load an original document into the ADF tray or on the scanner glass.
2 From the home screen, touch Copy > Sides.
3 Adjust the settings.
4 Copy the document.
Reducing or enlarging copies
1 Load an original document into the ADF tray or on the scanner glass.
2 From the home screen, navigate to:
Copy > Scale > specify a scale value
Note: Changing the size of the original document or output after setting Scale restores the scale value to
Auto.
3 Copy the document.
Collating copies
1 Load an original document into the ADF tray or on the scanner glass.
2 From the home screen, touch Copy > Collate > On [1,2,1,2,1,2].
3 Copy the document.
Copying multiple pages onto a single sheet
1 Load an original document into the ADF tray or on the scanner glass.
2 From the home screen, touch Copy > Pages per Side.
3 Adjust the settings.
4 Copy the document.
Copy 43
Copying cards
1 Load a card on the scanner glass.
2 From the control panel, navigate to:
Copy > ID Copy
3 If necessary, adjust the settings.
4 Copy the document.
Creating a copy shortcut
1 From the home screen, touch Copy.
2 Configure the settings, and then touch .
3 Create a shortcut.
Copy 44
E-mail
Using the automatic document feeder and scanner glass
Automatic document feeder (ADF) Scanner glass
• Use the ADF for multiple‑page or two-sided
documents.
• Load an original document faceup. For multiple‑page
documents, make sure to align the leading edge
before loading.
• Make sure to adjust the ADF guides to match the width
of the paper that you are loading.
• Use the scanner glass for single‑page documents,
book pages, small items (such as postcards or
photos), transparencies, photo paper, or thin media
(such as magazine clippings).
• Place the document facedown in the corner with the
arrow.
Creating an e-mail shortcut
1 From the home screen, touch E‑mail.
2 Configure the settings, and then touch .
3 Create a shortcut.
Sending an e-mail
Before you begin, make sure that the SMTP settings are
configured.
For more information, see
“Configuring
the e‑mail server settings” on page 26.
Using the control panel
1 Load an original document into the ADF tray or on the scanner glass.
2 From the home screen, touch E-mail, and then enter the needed information.
3 If necessary, configure the output file type settings.
4 Send the e-mail.
E-mail 45
Using a shortcut number
1 Load an original document into the ADF tray or on the scanner glass.
2 From the home screen, touch Shortcuts > E‑mail.
3 Select the shortcut number.
4 Send the e‑mail.
E-mail 46
Fax
Using the automatic document feeder and scanner glass
Automatic document feeder (ADF) Scanner glass
• Use the ADF for multiple‑page or two-sided
documents.
• Load an original document faceup. For multiple‑page
documents, make sure to align the leading edge
before loading.
• Make sure to adjust the ADF guides to match the width
of the paper that you are loading.
• Use the scanner glass for single‑page documents,
book pages, small items (such as postcards or
photos), transparencies, photo paper, or thin media
(such as magazine clippings).
• Place the document facedown in the corner with the
arrow.
Sending a fax
Using the control panel
1 Load an original document into the ADF tray or on the scanner glass.
2 From the home screen, touch Fax, and then enter the needed information.
If necessary, adjust the settings.
3 Fax the document.
Using the computer
Note: Make sure that the Universal Fax driver is installed.
For Windows users
1
From the document that you are trying to fax, open the Print dialog.
2 Select the printer, and then click Properties, Preferences, Options, or Setup.
3 Click Fax > Enable fax, and then enter the recipient number.
4 If necessary,
configure
other fax settings.
5 Fax the document.
Fax 47
For Macintosh users
1
With a document open, choose File > Print.
2 Select the printer that has ‑ Fax added after its name.
3 In the To
field,
enter the recipient number.
4 If necessary, configure other fax settings.
5 Fax the document.
Scheduling a fax
1 Load the original document into the ADF tray or on the scanner glass.
2 From the home screen, navigate to:
Fax > To > enter the fax number > Done
3 Tou ch Send Time,
configure
the date and time, and then touch OK.
4 Send the fax.
Creating a fax destination shortcut
1 From the home screen, touch Fax > To.
2 Enter the recipient number, and then touch Done.
3 Tou ch .
4 Create a shortcut.
Changing the fax resolution
1 Load an original document into the ADF tray or on the scanner glass.
2 From the home screen, touch Fax, and then enter the needed information.
3 Tou ch Resolution, and then adjust the setting.
4 Send the fax.
Adjusting the fax darkness
1 Load an original document into the ADF tray or on the scanner glass.
2 From the home screen, touch Fax, and then enter the needed information.
3 Tou ch Darkness, and then adjust the setting.
4 Send the fax.
Fax 48
Printing a fax log
1 From the home screen, touch Settings > Reports > Fax.
2 To uc h Fax Job Log or Fax Call Log.
Blocking junk faxes
1 From the home screen, touch Settings > Fax > Fax Setup > Fax Receive Settings > Admin Controls.
2 Set Block No Name Fax to On.
Holding a fax
1 Open a web browser, and then type the printer IP address in the address field.
Notes:
• View the printer IP address on the printer home screen. The IP address appears as four sets of
numbers separated by periods, such as 123.123.123.123.
• If you are using a proxy server, then temporarily disable it to load the web page correctly.
2 Click Settings > Fax > Fax Setup > Fax Receive Settings > Holding Faxes.
3 Select a mode.
4 Apply the changes.
Forwarding a fax
1 From the home screen, touch Settings > Fax > Fax Setup > Fax Receive Settings > Admin Controls.
2 To uc h Fax Forwarding > Forward.
3 Configure the Forward to and Confirmation E‑mail settings.
Fax 49
Scan
Using the automatic document feeder and scanner glass
Automatic document feeder (ADF) Scanner glass
• Use the ADF for multiple‑page or two-sided
documents.
• Load an original document faceup. For multiple‑page
documents, make sure to align the leading edge
before loading.
• Make sure to adjust the ADF guides to match the width
of the paper that you are loading.
• Use the scanner glass for single‑page documents,
book pages, small items (such as postcards or
photos), transparencies, photo paper, or thin media
(such as magazine clippings).
• Place the document facedown in the corner with the
arrow.
Scanning to a computer
Before you begin, make sure that the computer and the printer are connected to the same network.
For Windows users
Note: Make sure that the printer is added to the computer.
1 Load an original document into the automatic document feeder or on the scanner glass.
2 From the computer, open Windows Fax and Scan.
3 From the Source menu, select a scanner source.
4 If necessary, change the scan settings.
5 Scan the document.
For Macintosh users
1 Load an original document into the automatic document feeder or on the scanner glass.
2 From a computer, open Printers & Scanners.
3 Select a printer.
If no printer is available, then add a printer.
Note: For the printer software setting, use either AirPrint or Secure AirPrint.
Scan 50
4 Click Scan > Open Scanner.
5 From the Scanner window, do one or more of the following:
• Select where you want to save the scanned document.
• Select the size of the original document.
• To scan from the ADF, enable Use Document Feeder.
• Click Show Details, and then configure the scan settings.
6 Click Scan.
Creating an FTP shortcut
Note: You may need administrative rights to create a shortcut.
1 Open a web browser, and then type the printer IP address in the address field.
Notes:
• View the printer IP address on the printer home screen. The IP address appears as four sets of
numbers separated by periods, such as 123.123.123.123.
• If you are using a proxy server, then temporarily disable it to load the web page correctly.
2 Click Shortcuts > Add Shortcut.
3 From the Shortcut Type menu, select FTP, and then
configure
the settings.
4 Apply the changes.
Scanning to an FTP server using a shortcut
1 Load an original document into the ADF tray or on the scanner glass.
2 From the home screen, touch Shortcuts > FTP
3 Select the shortcut.
Creating a network folder shortcut
1 Open a web browser, and then type the printer IP address in the address field.
Notes:
• View the printer IP address on the printer home screen. The IP address appears as four sets of
numbers separated by periods, such as 123.123.123.123.
• If you are using a proxy server, then temporarily disable it to load the web page correctly.
2 Click Shortcuts > Add Shortcut.
3 From the Shortcut Type menu, select Network Folder, and then
configure
the settings.
4 Apply the changes.
Scan 51
Scanning to a network folder using a shortcut
1 Load an original document into the ADF tray or on the scanner glass.
2 From the home screen, touch Shortcuts > Scan to Network
3 Select the shortcut.
Scanning to a flash drive
1 Load an original document into the ADF tray or on the scanner glass.
2 Insert the flash drive.
3 Tou ch Scan to USB and adjust the settings if necessary.
Note: If the USB Drive screen does not appear, then touch USB Drive on the home screen.
4 Scan the document.
Warning—Potential Damage: To avoid loss of data or printer malfunction, do not touch the flash drive or
the printer in the area shown while actively printing, reading, or writing from the memory device.
Scan 52
Scan 53
Use printer menus
Menu map
Device
• Preferences
• Eco‑Mode
• Remote Operator Panel
•
Notifications
• Power Management
• Restore Factory Defaults
• Maintenance
• Visible Home Screen Icons
• About this Printer
Print
• Layout
• Setup
• Quality
• PDF
• PostScript
• PCL
• Image
Paper
• Tray Configuration • Media Configuration
Copy
Copy Defaults
Fax
Fax Defaults
E‑mail
• E‑mail Setup • E‑mail Defaults
FTP
FTP Defaults
USB Drive
• Flash Drive Scan • Flash Drive Print
Network/Ports
• Network Overview
• Wireless
• Ethernet
• TCP/IP
• SNMP
• IPSec
• 802.1x
• LPD Configuration
• HTTP/FTP Settings
• USB
• Restrict external network access
• Google Cloud Print
• Wi‑Fi Direct
Security
• Login methods*
• Certificate Management*
• Schedule USB Devices
• Login Restrictions
• Confidential Print Setup
• Erase Temporary Data Files
• Miscellaneous
Reports
• Menu Settings Page
• Device
• Print
• Shortcuts
• Fax
• Network
Troubleshooting Print Quality Test Pages Cleaning the scanner
* These menu settings appear only in the Embedded Web Server.
Use printer menus 54
Device
Preferences
Menu item Description
Display Language
[List of languages]
Set the language of the text that appears on the display.
Country/Region
[List of countries or regions]
Identify the country or region where the printer is configured
to operate.
Run initial setup
On
O*
Run the setup wizard.
Keyboard
Keyboard Type
[List of languages]
Select a language as a keyboard type.
Note: All the Keyboard Type values may not appear or may
require special hardware to appear.
Displayed information
Display Text 1 [IP Address*]
Display Text 2 [Date/Time*]
Custom Text 1
Custom Text 2
Specify the information to appear on the home screen.
Date and Time
Configure
Current Date and Time
Manually Set Date and Time
Date Format [MM‑DD‑YYYY*]
Time Format [12 hour A.M./P.M.*]
Time Zone [GMT*]
UTC (GMT)
Oset
DST Start
DST End
DST
Oset
Configure the printer date and time.
Note: UTC (GMT) Oset, DST Start, DST End, and DST Oset
appear only when Time Zone is set to Custom.
Date and Time
Network Time Protocol
Enable NTP [On*]
NTP Server
Enable Authentication
Configure the settings for Network Time Protocol (NTP).
Note: When Enable Authentication is set to MD5 key, Key ID
and Password appear.
Paper Sizes
U.S.*
Metric
Specify the unit of measurement for paper sizes.
Note: The country or region selected in the initial setup
wizard determines the initial paper size setting.
Screen Brightness
20–100% (100*)
Adjust the brightness of the display.
Note: An asterisk (*) next to a value indicates the factory default setting.
Use printer menus 55
Menu item Description
Flash Drive Access
Enabled*
Disabled
Enable access to the flash drive.
One Page Flatbed Scanning
On
O*
Set copies from the scanner glass to only one page at a time.
Screen Timeout
5–300 (60*)
Set the idle time in seconds before the display shows the home
screen, or before the printer logs o a user account
automatically.
Note: An asterisk (*) next to a value indicates the factory default setting.
Eco-Mode
Menu item Description
Print
Sides
1‑Sided*
2‑Sided
Specify whether to print on one side or two sides of the paper.
Print
Pages per Side
O*
2 pages per side
3 pages per side
4 pages per side
6 pages per side
9 pages per side
12 pages per side
16 pages per side
Print multiple page images on one side of a sheet of paper.
Print
Toner Darkness
Light
Normal*
Dark
Determine the lightness or darkness of text or images.
Copy
Pages per Side
O*
2 Portrait pages
4 Portrait pages
2 Landscape pages
4 Landscape pages
Specify the number of page images to print on one side of a
sheet of paper.
Note: An asterisk (*) next to a value indicates the factory default setting.
Use printer menus 56
Menu item Description
Copy
Darkness
1‑9 (5*)
Adjust the darkness of the scanned image.
Note: An asterisk (*) next to a value indicates the factory default setting.
Remote Operator Panel
Menu item Description
External VNC Connection
Don’t Allow*
Allow
Connect an external Virtual Network Computing (VNC) client
to the remote control panel.
Authentication Type
None*
Standard Authentication
Set the authentication type when accessing the VNC client
server.
VNC Password Specify the password to connect to the VNC client server.
Note: This menu item appears only if Authentication Type is
set to Standard Authentication.
Note: An asterisk (*) next to a value indicates the factory default setting.
Notifications
Menu item Description
ADF Loaded Beep
O
On*
Enable a sound when loading paper into the ADF.
Alarm Control
O
Single*
Continuous
Set the number of times that the alarm sounds when the printer
requires user intervention.
Supplies
Show Supply Estimates
Show estimates*
Do not show estimates
Show the estimated status of the supplies.
Supplies
Cartridge Alarm
O*
Single
Continuous
Set the number of times that the alarm sounds when the
cartridge is low.
Note: An asterisk (*) next to a value indicates the factory default setting.
Use printer menus 57
Menu item Description
Supplies
Custom Supply Notifications
Configure notification settings when the printer requires user
intervention.
Note: This menu item appears only in the Embedded Web
Server.
E‑mail Alerts Setup
E‑mail Setup
Primary SMTP Gateway
Primary SMTP Gateway Port (25*)
Secondary SMTP Gateway
Secondary SMTP Gateway Port (25*)
SMTP Timeout (30 seconds*)
Reply Address
Always use SMTP default Reply
Address(O*)
Use SSL/TLS(Disabled*)
Require Trusted Certificate(On*)
SMTP Server Authentication
(No authentication required*)
Device‑Initiated E‑mail(None*)
Device Userid
Device Password
NTLM Domain
Disable “SMTP server not set up”
error(O*)
Configure the e‑mail settings of the printer.
Error Prevention
Jam Assist
O
On*
Set the printer to check for jammed paper automatically.
Error Prevention
Auto Continue
Disabled
Enabled* (5 seconds)
Auto Continue Time
Let the printer continue processing or printing a job
automatically after clearing certain attendance conditions.
Error Prevention
Auto Reboot
Auto Reboot
Reboot when idle
Reboot always*
Reboot never
Set the printer to restart when an error occurs.
Error Prevention
Auto Reboot
Max Auto Reboots (2*)
Set the number of automatic reboots that the printer can
perform.
Note: An asterisk (*) next to a value indicates the factory default setting.
Use printer menus 58
Menu item Description
Error Prevention
Auto Reboot
Auto Reboot Window (720*)
Set the number of seconds before the printer performs an
automatic reboot.
Error Prevention
Auto Reboot
Auto Reboot Counter
Show a read‑only information of the reboot counter.
Error Prevention
Display Short Paper Error
On
Auto‑clear*
Set the printer to show a message when a short paper error
occurs.
Note: Short paper refers to the size of the paper loaded.
Error Prevention
Page Protect
O*
On
Set the printer to process the entire page into the memory
before printing it.
Jam Content Recovery
Jam Recovery
O
On
Auto*
Set the printer to reprint jammed pages.
Jam Content Recovery
Scanner Jam Recovery
Job level
Page level*
Specify how to restart a scan job after resolving a paper jam.
Note: An asterisk (*) next to a value indicates the factory default setting.
Power Management
Menu item Description
Sleep Mode Profile
Print from Sleep Mode
Stay awake after printing
Enter Sleep Mode after printing*
Set the printer to stay in Ready mode or return to Sleep mode
after printing.
Timeouts
Sleep Mode
1–120 minutes (15*)
Set the idle time before the printer begins operating in Sleep
mode.
Note: An asterisk (*) next to a value indicates the factory default setting.
Use printer menus 59
Menu item Description
Timeouts
Hibernate Timeout
Disabled
1 hour
2 hours
3 hours
6 hours
1 day
2 days
3 days*
1 week
2 weeks
1 month
Set the time before the printer turns o.
Timeouts
Hibernate Timeout on Connection
Hibernate
Do Not Hibernate*
Set Hibernate Timeout to turn o the printer while an active
Ethernet connection exists.
Note: An asterisk (*) next to a value indicates the factory default setting.
Restore Factory Defaults
Menu item Description
Restore Settings
Restore all settings
Restore printer settings
Restore network settings
Restore fax settings
Restore the printer factory default settings.
Maintenance
Config Menu
Menu item Description
USB Configuration
USB PnP
1*
2
Change the USB driver mode of the printer to improve its
compatibility with a personal computer.
USB Configuration
USB Scan to Local
On*
O
Set whether the USB device driver enumerates as a USB
Simple device (single interface) or as a USB Composite device
(multiple interfaces).
Note: An asterisk (*) next to a value indicates the factory default setting.
Use printer menus 60
Menu item Description
USB Configuration
USB Speed
Full
Auto*
Set the USB port to run at full speed and disable its high‑speed
capabilities.
Tray Configuration
Tray Linking
Automatic*
O
Set the printer to link the trays that have the same paper type
and paper size settings.
Tray Configuration
Show Tray Insert Message
O
Only for unknown sizes*
Always
Show the Tray Insert message.
Tray Configuration
A5 Loading
Short Edge
Long Edge*
Specify the page orientation when loading A5 paper size.
Tray Configuration
Paper Prompts
Auto*
MP Feeder
Manual Paper
Set the paper source that the user fills when a prompt to load
paper appears.
Tray Configuration
Envelope Prompts
Auto*
MP Feeder
Manual Envelope
Set the paper source that the user fills when a prompt to load
envelope appears.
Tray Configuration
Action for Prompts
Prompt user*
Continue
Use current
Set the printer to resolve paper- or envelope-related change
prompts.
Reports
Menu Settings Page
Event Log
Event Log Summary
Print reports about printer menu settings, status, and event
logs.
Supply Usage And Counters
Clear Supply Usage History
Reset Black Imaging Unit Counter
Reset Maintenance Counter
Reset the supply page counter or view the total printed pages.
Note: An asterisk (*) next to a value indicates the factory default setting.
Use printer menus 61
Menu item Description
Printer Emulations
PS Emulation
O
On*
Set the printer to recognize and use the PS data stream.
Printer Emulations
Emulator Security
Page Timeout
0–60 (60*)
Set the page timeout during emulation.
Printer Emulations
Emulator Security
Reset Emulator After Job
O*
On
Reset the emulator after a print job.
Printer Emulations
Emulator Security
Disable Printer Message Access
On*
O
Disable access to the printer message during emulation.
Print Configuration
Font Sharpening
0–150 (24*)
Set a text point-size value below which the high‑frequency
screens are used when printing font data.
Fax Configuration
Fax Low Power Support
Disable Sleep
Permit Sleep
Auto*
Set fax to enter Sleep mode whenever the printer determines
that it should.
Print Configuration
Print Density
Disabled*
1–5
Copy Density
Disabled*
1–5
Adjust the toner density when printing or copying documents.
Device Operations
Quiet Mode
O*
On
Set the printer to reduce the amount of noise that it makes
when printing.
Note: Enabling this setting slows down the overall
performance of the printer.
Device Operations
Panel Menus
Enable*
Disable
Set the printer to show the control panel menus.
Note: This menu item appears only in the Embedded Web
Server.
Note: An asterisk (*) next to a value indicates the factory default setting.
Use printer menus 62
Menu item Description
Device Operations
Safe Mode
O*
On
Set the printer to operate in a special mode, in which it attempts
to continue oering as much functionality as possible, despite
known issues.
For example, when set to On, and the duplex motor is
nonfunctional, the printer performs one‑sided printing of the
documents even if the job is two‑sided printing.
Note: This setting cannot be used when the tray is not fully
inserted or the tray sensor is damaged.
Device Operations
Clear Custom Status
Erase all custom messages.
Device Operations
Clear all remotely-installed messages
Erase all remotely‑installed messages.
Device Operations
Automatically Display Error Screens
On*
O
Show existing error messages on the display after the printer
remains inactive on the home screen for a length of time equal
to the Screen Timeout setting.
Scanner Configuration
Scanner Manual Registration
Print Quick Test
Print a Quick Test target page.
Note: Make sure that the margin spacing on the target page
is uniform all the way around the target. If it is not, then the
printer margins may need to be reset.
Scanner Configuration
Scanner Manual Registration
Front ADF Registration
Rear ADF Registration
Flatbed Registration
Manually register the flatbed and ADF after replacing the ADF,
scanner glass, or controller board.
Scanner Configuration
Edge Erase
Flatbed Edge Erase
0–6 (3*)
ADF Edge Erase
0–6 (3*)
Set the size, in millimeters, of the no‑print area around an ADF
or flatbed scan job.
Scanner Configuration
Disable Scanner
Enabled*
Disabled
ADF Disabled
Disable the scanner if it is not working properly.
Scanner Configuration
Ti Byte Order
CPU Endianness*
Little Endian
Big Endian
Set the byte order of a TIFF‑formatted scan output.
Note: An asterisk (*) next to a value indicates the factory default setting.
Use printer menus 63
Menu item Description
Scanner Configuration
Exact Ti Rows Per Strip
On*
O
Set the RowsPerStrip tag value of a TIFF‑formatted scan output.
Note: An asterisk (*) next to a value indicates the factory default setting.
Out of Service Erase
Menu item Description
Sanitize all information on nonvolatile memory
Erase all printer and network settings
Erase all shortcuts and shortcut settings
Clear all settings and applications that are stored in the printer.
Visible Home Screen Icons
Menu Description
Copy
Do not display
Display*
E‑mail
Do not display
Display*
Fax
Do not display
Display*
Status/Supplies
Do not display
Display*
Job Queue
Do not display
Display*
Change Language
Do not display*
Display
Held Jobs
Do not display
Display*
USB
Do not display
Display*
Specify which icons to show on the home screen.
Note: An asterisk (*) next to a value indicates the factory default settings.
Use printer menus 64
About this Printer
Menu item Description
Asset Tag Describe the printer. The maximum length is 32 characters.
Printer’s Location Identify the printer location. The maximum length is 63 characters.
Contact Personalize the printer name. The maximum length is 63 characters.
Export Configuration File to USB* Export configuration files to a flash drive.
Export Compressed Logs to USB* Export compressed log files to a flash drive.
* This menu item appears only in some printer models.
Print
Layout
Menu item Description
Sides
1‑Sided*
2‑Sided
Specify whether to print on one side or both sides of the paper.
Flip Style
Long Edge*
Short Edge
Determine which side of the paper is bound when performing two‑sided
printing.
Note: Depending on the option selected, the printer automatically osets
each printed information of the page to bind the job correctly.
Blank Pages
Print
Do Not Print*
Print blank pages that are included in a print job.
Collate
O [1,1,1,2,2,2]
On [1,2,1,2,1,2]*
Keep the pages of a print job stacked in sequence, particularly when printing
multiple copies of the job.
Separator Sheets
None*
Between Copies
Between Jobs
Between Pages
Insert blank separator sheets when printing.
Separator Sheet Source
Tray [x] (1*)
MP Feeder
Specify the paper source for the separator sheet.
Note: An asterisk (*) next to a value indicates the factory default setting.
Use printer menus 65
Menu item Description
Pages per Side
O*
2 pages per side
3 pages per side
4 pages per side
6 pages per side
9 pages per side
12 pages per side
16 pages per side
Print multiple page images on one side of a sheet of paper.
Pages per Side Ordering
Horizontal*
Reverse Horizontal
Vertical
Reverse Vertical
Specify the positioning of multiple page images when using Pages per Side.
Note: The positioning depends on the number of page images and their
page orientation.
Pages per Side Orientation
Auto*
Landscape
Portrait
Specify the orientation of a multiple‑page document when using Pages per
Side.
Pages per Side Border
None*
Solid
Print a border around each page image when using Pages per Side.
Copies
1–9999 (1*)
Specify the number of copies for each print job.
Print Area
Normal*
Whole Page
Set the printable area on a sheet of paper.
Note: An asterisk (*) next to a value indicates the factory default setting.
Setup
Menu item Description
Printer Language
PCL Emulation*
PS Emulation
Set the printer language.
Note: Setting a printer language default does not prevent a software
program from sending print jobs that use another printer language.
Note: An asterisk (*) next to a value indicates the factory default setting.
Use printer menus 66
Menu item Description
Resource Save
O*
On
Determine what the printer does with downloaded resources, such as
fonts and macros, when it receives a job that requires more than the
available memory.
Notes:
• When set to O, the printer retains downloaded resources only until
memory is needed. Resources associated with the inactive printer
language are deleted.
• When set to On, the printer preserves all the permanent
downloaded resources across all language switches. When
necessary, the printer shows memory full messages instead of
deleting permanent resources.
Print All Order
Alphabetical*
Newest First
Oldest First
Specify the order when you choose to print all held and confidential jobs.
Note: An asterisk (*) next to a value indicates the factory default setting.
Quality
Menu item Description
Print Resolution
300 dpi
600 dpi*
1200 Image Q
2400 Image Q
Set the resolution for the text and images on the printed output.
Note: Resolution is determined in dots per inch or image quality.
Toner Darkness
Light
Normal*
Dark
Determine the lightness or darkness of text images.
Halftone
Normal*
Detail
Enhance the printed output to have smoother lines with sharper edges.
Note: An asterisk (*) next to a value indicates the factory default setting.
PDF
Menu item Description
Scale To Fit
Ye s
No*
Scale the page content to fit the selected paper size.
Note: An asterisk (*) next to a value indicates the factory default setting.
Use printer menus 67
Menu item Description
Annotations
Print
Do Not Print*
Specify whether to print annotations in the PDF.
Print PDF Error
O
On*
Enable the printing of PDF error.
Note: An asterisk (*) next to a value indicates the factory default setting.
PostScript
Menu item Description
Print PS Error
O*
On
Print a page that describes the PostScript® error.
Note: When an error occurs, processing of the job stops, the printer
prints an error message, and the rest of the print job is
flushed.
Minimum Line Width
1–30 (2*)
Set the minimum stroke width.
Note: Jobs printed in 1200 dpi use the value directly.
Lock PS Startup Mode
O
On*
Disable the SysStart file.
Wait Timeout
Disabled
Enabled*
Set the printer to wait for more data before canceling a print job.
Note: Wait Timeout Time appears only when Wait Timeout is enabled.
Wait Timeout Time
15–65535 (40 seconds*)
Note: An asterisk (*) next to a value indicates the factory default setting.
PCL
Menu item Description
Font Name
[List of available fonts] (Courier*)
Select a font from the specified font source.
Symbol Set
[List of available symbol set] (10U
PC‑8*)
Specify the symbol set for each font name.
Note: A symbol set is a set of alphabetic and numeric characters,
punctuation, and special symbols. Symbol sets support the
dierent
languages or specific programs such as math symbols for scientific text.
Pitch
0.08–100.00 (10.00*)
Specify the pitch for fixed or monospaced fonts.
Note: Pitch refers to the number of fixed‑space characters in a horizontal
inch of type.
Note: An asterisk (*) next to a value indicates the factory default setting.
Use printer menus 68
Menu item Description
Orientation
Portrait*
Landscape
Specify the orientation of text and graphics on the page.
Lines per Page
1–255
Specify the number of lines of text for each page printed through the PCL®
data stream.
Notes:
• This menu item activates vertical escapement that causes the
selected number of requested lines to print between the default
margins of the page.
• 60 is the U.S. factory default setting. 64 is the international factory
default setting.
PCL5 Minimum Line Width
1–30 (2*)
Set the initial minimum stroke width.
Note: Jobs printed in 1200 dpi use the value directly.
PCLXL Minimum Line Width
1–30 (2*)
A4 Width
198 mm*
203 mm
Set the width of the logical page on A4‑size paper.
Note: Logical page is the space on the physical page where data is
printed.
Auto CR after LF
O*
On
Set the printer to perform a carriage return after a line feed control
command.
Note: Carriage return is a mechanism that commands the printer to move
the position of the cursor to the first position on the same line.
Auto LF after CR
O*
On
Set the printer to perform a line feed after a carriage return control
command.
Tray Renumber
Assign MP Feeder
Assign Tray [x]
Assign Manual Paper
Assign Manual Envelope
Configure the printer to work with a dierent print driver or custom
application that uses a dierent set of source assignments to request a
given paper source.
Choose from the following options:
O*—The printer uses the factory default paper source assignments.
None—The paper source ignores the Select Paper Feed command.
0–199—Select a numeric value to assign a custom value to a paper
source.
Tray Renumber
View Factory Defaults
Show the factory default value assigned for each paper source.
Tray Renumber
Restore Defaults
Restore the tray renumber values to their factory defaults.
Note: An asterisk (*) next to a value indicates the factory default setting.
Use printer menus 69
Menu item Description
Print Timeout
Disabled
Enabled*
Set the printer to end a print job after it has been idle for the specified
amount of time in seconds.
Note: Print Timeout Time appears only when Print Timeout is enabled.
Print Timeout Time
1–255 (90*)
Note: An asterisk (*) next to a value indicates the factory default setting.
Image
Menu item Description
Auto Fit
On
O*
Select the best available paper size and orientation setting for an image.
Note: When set to On, this menu item overrides the scaling and orientation
settings for the image.
Invert
O*
On
Invert bitonal monochrome images.
Note: This menu item does not apply to GIF or JPEG image formats.
Scaling
Anchor Top Left
Best Fit*
Anchor Center
Fit Height/Width
Fit Height
Fit Width
Adjust the image to fit the printable area.
Note: When Auto Fit is set to On, Scaling is automatically set to Best Fit.
Orientation
Portrait*
Landscape
Reverse Portrait
Reverse Landscape
Specify the orientation of text and graphics on the page.
Note: An asterisk (*) next to a value indicates the factory default setting.
Use printer menus 70
Paper
Tray Configuration
Menu item Description
Default Source
Tray [x] (1*)
MP Feeder
Manual Paper
Manual Envelope
Set the paper source for all print jobs.
Note: MP Feeder appears only when Configure MP is set to Cassette.
Paper Size/Type
Tray [x]
MP Feeder
Manual Paper
Manual Envelope
Specify the paper size or paper type loaded in each paper source.
Substitute Size
O
Statement/A5
Letter/A4
All Listed*
Set the printer to substitute a specified paper size if the requested size is not
loaded in any paper source.
Notes:
•
O
prompts the user to load the required paper size.
• Statement/A5 prints A5‑size document on statement when loading
statement, and statement‑size jobs on A5 paper size when loading A5.
• Letter/A4 prints A4‑size document on letter when loading letter, and
letter‑size jobs on A4 paper size when loading A4.
• All Listed substitutes Letter/A4.
Configure MP
Cassette*
Manual
First
Set the printer when to pick paper loaded in the multipurpose feeder.
Notes:
• When set to Cassette, the printer treats the multipurpose feeder like a
tray.
• When set to Manual, the printer treats the multipurpose feeder like a
manual feeder.
• When set to First, the printer picks paper from the multipurpose feeder
until it is empty, regardless of the required paper source or paper size.
Note: An asterisk (*) next to a value indicates the factory default setting.
Use printer menus 71
Media Configuration
Universal Setup
Menu item Description
Units of Measure
Inches
Millimeters
Specify the unit of measurement for the universal paper.
Note: Inches is the U.S. factory default setting. Millimeters is the
international factory default setting.
Portrait Width
3.90–14.17 inches (8.50*)
99–360 mm (216*)
Set the portrait width of the universal paper.
Portrait Height
3.90–14.17 inches (14*)
99–360 mm (356*)
Set the portrait height of the universal paper.
Feed Direction
Short Edge*
Long Edge
Set the printer to pick paper from the short edge or long edge
direction.
Note: Long Edge appears only when the longest edge is shorter
than the maximum width supported.
Note: An asterisk (*) next to a value indicates the factory default setting.
Custom Scan Sizes
Menu item Description
Custom Scan Size [x]
Scan Size Name
Width
1–8.50 inches (8.50*)
25–216 mm (216*)
Height
1–14 inches (14*)
25–356 mm (297*)
Orientation
Portrait*
Landscape
2 scans per side
O*
On
Assign a scan size name and configure the scan settings.
Note: An asterisk (*) next to a value indicates the factory default setting.
Use printer menus 72
Media Types
Menu item Description
Plain Paper
Card Stock
Recycled
Labels
Bond
Envelope
Rough Envelope
Letterhead
Preprinted
Colored Paper
Light
Heavy
Rough/Cotton
Custom Type [X]
Specify the texture, weight, and orientation of the paper loaded.
Copy
Copy Defaults
Menu item Description
Content Type
Te xt
Te xt /Ph ot o*
Photo
Graphics
Improve the output result based on the content of the original document.
Sides
1 sided to 1 sided*
1 sided to 2 sided
2 sided to 1 sided
2 sided to 2 sided
Specify the scanning behavior based on the original document.
Pages per Side
O*
2 Portrait pages
4 Portrait pages
2 Landscape pages
4 Landscape pages
Specify the number of page images to print on one side of a sheet of paper.
Print Page Borders
On
O*
Place a border around each image when printing multiple pages on a single
page.
Note: An asterisk (*) next to a value indicates the factory default setting.
Use printer menus 73
Menu item Description
Collate
O [1,1,1,2,2,2]
On [1,2,1,2,1,2]*
Print multiple copies in sequence.
“Copy from” Size
[List of paper sizes]
Set the paper size of the original document.
Note: Letter is the U.S. factory default setting. A4 is the international factory
default setting.
“Copy to” Source
Tray [x] (1*)
MP Feeder
Auto Size Match
Specify the paper source for the copy job.
Darkness
1 to 9 (5*)
Adjust the darkness of the scanned image.
Number of Copies
1–9999 (1*)
Specify the number of copies.
Note: An asterisk (*) next to a value indicates the factory default setting.
Advanced Imaging
Menu item Description
Contrast
Best for Content*
0
1
2
3
4
5
Specify the contrast of the output.
Background Removal
Level
‑4 to 4 (0*)
Adjust the amount of background visible on a scanned image.
Scan Edge to Edge
On
O*
Allow edge‑to‑edge scanning of the original document.
Note: An asterisk (*) next to a value indicates the factory default setting.
Admin Controls
Menu item Description
Allow Save as Shortcut
On*
O
Save custom copy settings as shortcuts.
Note: An asterisk (*) next to a value indicates the factory default setting.
Use printer menus 74
Fax
Fax Defaults
Fax Mode
Menu item Description
Fax Mode
Fax*
Disabled
Select a fax mode.
Note: An asterisk (*) next to a value indicates the factory default setting.
Fax Setup
General Fax settings
Menu item Description
Fax Name Identify your fax machine.
Fax Number Identify your fax number.
Fax ID
Fax Name
Fax Number*
Notify fax recipients of your fax name or fax number.
Enable Manual Fax
On
O*
Set the printer to fax manually.
Note: Use a regular telephone line to answer an incoming fax job and to dial a
fax number.
Memory Use
All receive
Mostly receive
Equal*
Mostly send
All send
Set the amount of internal printer memory allocated for faxing.
Note: This menu item prevents memory
buer
conditions and failed faxes.
Cancel Faxes
Allow*
Don't Allow
Cancel outgoing faxes before they are transmitted, or cancel incoming faxes
before they finish printing.
Fax Number Masking
O*
From Left
From Right
Specify the format for masking an outgoing fax number.
Digits to Mask
0–58 (0*)
Specify the number of digits to mask in an outgoing fax number.
Note: An asterisk (*) next to a value indicates the factory default setting.
Use printer menus 75
Menu item Description
Enable Line Connected
Detection
On*
O
Determine whether a telephone line is connected to the printer.
Note: Detection takes place when turning on the printer and before each call.
Enable Line In Wrong Jack
Detection
On*
O
Determine whether a telephone line is connected to the correct port on the
printer.
Note: Detection takes place when turning on the printer and before each call.
Enable Extension in Use
Support
On*
O
Determine whether a telephone line is used by another device such as another
phone on the same line.
Note: This menu item is monitored continuously after turning on the printer.
Optimize Fax Compatibility Configure the printer fax functionality for optimal compatibility with other fax
machines.
Fax Transport
Analog
etherFAX
None
Set the fax transport method.
Note: An asterisk (*) next to a value indicates the factory default setting.
Fax Send Settings
Menu item Description
Resolution
Standard*
Fine
Super Fine
Ultra Fine
Set the resolution of the scanned image.
Note: A higher resolution increases fax transmission time and requires higher
memory.
Original Size
[List of paper sizes]
Specify the size of the original document.
Note: Letter is the U.S. factory default setting. A4 is the international factory
default setting.
Orientation
Portrait*
Landscape
Specify the orientation of the original document.
Sides
O*
Short Edge
Long Edge
Specify the page orientation of text and graphics when scanning a two‑sided
document.
Note: An asterisk (*) next to a value indicates the factory default setting.
Use printer menus 76
Menu item Description
Content Type
Te xt *
Te xt /Ph ot o
Photo
Graphics
Improve the output result based on the content of the original document.
Darkness
1–9 (5*)
Adjust the darkness of the scanned image.
Behind a PABX
On*
O
Set the printer to dial a fax number without waiting to recognize the dial tone.
Note: Private Automated Branch Exchange (PABX) is a telephone network that
allows a single access number to oer multiple lines to outside callers.
Dial Mode
To ne*
Pulse
Specify the dial mode for incoming or outgoing faxes.
Note: An asterisk (*) next to a value indicates the factory default setting.
Advanced Imaging
Menu item Description
Color Balance
Cyan ‑ Red
‑4 to 4 (0*)
Magenta ‑ Green
‑4 to 4 (0*)
Ye l l o w ‑ Blue
‑4 to 4 (0*)
Adjust the amount of toner used for each color.
Contrast
Best for Content*
0
1
2
3
4
5
Set the contrast of the output.
Background Removal
Level
‑4 to 4 (0*)
Adjust the amount of background visible on a scanned image.
Scan Edge to Edge
On
O*
Allow edge‑to‑edge scanning of the original document.
Note: An asterisk (*) next to a value indicates the factory default setting.
Use printer menus 77
Admin Controls
Menu item Description
Automatic Redial
0–9 (5*)
Adjust the number of redial attempts based on the activity levels of recipient fax
machines.
Redial Frequency
1–200 minutes (3*)
Increase the time between redial attempts to increase the chance of sending
fax successfully.
Enable ECM
On*
O
Activate Error Correction Mode (ECM) for fax jobs.
Note: ECM detects and corrects errors in the fax transmission process that are
caused by telephone line noise and poor signal strength.
Enable Fax Scans
On*
O
Fax documents that are scanned at the printer.
Driver to Fax
On*
O
Allow the print driver to send fax.
Allow Save as Shortcut
On*
O
Save fax numbers as shortcuts on the printer.
Max Speed
33600
14400
9600*
4800
2400
Set the maximum speed for sending fax.
Enable Color Fax Scans
O
by Default*
On by Default
Never Use
Always Use
Enable color scans for fax.
Auto Convert Color Faxes to
Mono Faxes
On*
O
Convert all outgoing color faxes to black and white.
Confirm Fax Number
O*
On
Ask the user to confirm the fax number.
Dial Prefix Set a dialing prefix.
Note: An asterisk (*) next to a value indicates the factory default setting.
Use printer menus 78
Fax Receive Settings
Menu item Description
Rings to Answer
1–25 (3*)
Set the number of rings for incoming fax.
Auto Reduction
On*
O
Scale incoming fax to fit on the page.
Paper Source
Tray [X]
MP Feeder
Auto*
Set the paper source for printing incoming fax.
Sides
On
O*
Print on both sides of the paper.
Separator Sheets
None*
Before Job
After Job
Specify whether to insert blank separator sheets when printing.
Separator Sheet Source
Tray [X] (1*)
MP Feeder
Specify the paper source for the separator sheet.
Fax Footer
On
O*
Print the transmission information at the bottom of each page from a received
fax.
Fax Footer Time Stamp
Receive*
Print
Print the time stamp at the bottom of each page from a received fax.
Note: An asterisk (*) next to a value indicates the factory default setting.
Admin Controls
Menu item Description
Enable Fax Receive
On*
O
Set the printer to receive fax.
Enable Color Fax Receive
On*
O
Set the printer to receive fax in color.
Enable Caller ID
On
O*
Show the number that is sending the incoming fax.
Note: An asterisk (*) next to a value indicates the factory default setting.
Use printer menus 79
Menu item Description
Block No Name Fax
On
O*
Block incoming faxes sent from devices with no station ID or fax ID specified.
Answer On
All Rings*
Single Ring Only
Double Ring Only
Triple Ring Only
Single or Double Rings Only
Single or Triple Rings Only
Double or Triple Rings Only
Set a distinctive ring pattern for incoming fax.
Auto Answer
On*
O
Set the printer to receive fax automatically.
Manual Answer Code
0–9 (9*)
Manually enter a code on the telephone number pad to begin receiving fax.
Notes:
• This menu item appears only when the printer shares a line with a
telephone.
• This menu item appears only when you set the printer to receive fax
manually.
Fax Forwarding
Print*
Print and Forward
Forward
Specify whether to forward received fax.
Forward To
Destination 1
Destination 2
Specify where to forward received fax.
Note: This menu item appears only when Fax Forwarding is set to Print and
Forward or Forward.
Max Speed
33600*
14400
9600
4800
2400
Set the maximum speed for transmitting fax.
Note: An asterisk (*) next to a value indicates the factory default setting.
Use printer menus 80
Fax Log settings
Menu item Description
Transmission Log Frequency
Always*
Never
Only for Error
Specify how often the printer creates a transmission log.
Transmission Log Action
Print
O
On*
E‑mail
O*
On
Print or e‑mail a log for successful fax transmission or transmission error.
Receive Error Log
Print Never*
Print on Error
Print a log for fax‑receive failures.
Auto Print Logs
On*
O
Print all fax activity.
Log Paper Source
Tray [x] (1*)
MP Feeder
Specify the paper source for printing logs.
Logs Display
Remote Fax Name*
Dialed Number
Identify the sender by remote fax name or fax number.
Enable Job Log
On*
O
View a summary of all fax jobs.
Enable Call Log
On*
O
View a summary of fax dialing history.
Note: An asterisk (*) next to a value indicates the factory default setting.
Speaker settings
Menu item Description
Speaker Mode
Always
O*
Always On
On until Connected
Set the fax speaker mode.
Note: An asterisk (*) next to a value indicates the factory default setting.
Use printer menus 81
Menu item Description
Speaker Volume
Low*
Medium
High
Adjust the fax speaker volume.
Ringer Volume
O*
On
Enable the ringer volume.
Note: An asterisk (*) next to a value indicates the factory default setting.
E-mail
E‑mail Setup
Menu item Description
Primary SMTP Gateway Type the IP address or host name of the primary SMTP server for sending e-
mail.
Primary SMTP Gateway Port
1–65535 (25*)
Enter the port number of the primary SMTP server.
Secondary SMTP Gateway Type the server IP address or host name of your secondary or backup SMTP
server.
Secondary SMTP Gateway Port
1–65535 (25*)
Enter the server port number of your secondary or backup SMTP server.
SMTP Timeout
5–30 seconds (30*)
Set the time before the printer times out if the SMTP server does not respond.
Reply Address Specify a reply address in the e‑mail.
Always use SMTP default Reply
Address
On
O*
Always use the default reply address in the SMTP server.
Use SSL/TLS
Disabled*
Negotiate
Required
Specify whether to send e‑mail using an encrypted link.
Require Trusted Certificate
O
On*
Require a trusted certificate when accessing the SMTP server.
Note: An asterisk (*) next to a value indicates the factory default setting.
Use printer menus 82
Menu item Description
SMTP Server Authentication
No authentication required*
Login / Plain
NTLM
CRAM‑MD5
Digest‑MD5
Set the authentication type for the SMTP server.
Device‑Initiated E‑mail
None*
Use Device SMTP Credentials
Specify whether credentials are required for device‑initiated e‑mail.
Device Userid Specify the user ID and password to connect to the SMTP server.
Device Password
NTLM Domain Specify the domain name for the NTLM security protocol.
Disable "SMTP server not set
up" error
O*
On
Hide the SMTP server not set up error message.
Note: An asterisk (*) next to a value indicates the factory default setting.
E‑mail Defaults
Menu item Description
Subject Specify the e‑mail subject and message.
Message
File Name Specify the filename for the scanned document.
Format
PDF (.pdf)*
TIFF (.tif)
JPEG (.jpg)
XPS (.xps)
Specify the file format of the scanned document.
PDF Settings
PDF Version (1.5*)
Archival Version (A‑1a*)
Secure (O*)
Archival (PDF/A)
(O*)
Configure the PDF settings of the scanned document.
Note: Archival Version and Archival (PDF/A) are supported only when PDF Version is
set to 1.4.
Content Type
Te xt
Te xt /Ph ot o*
Photo
Graphics
Improve the output result based on the content type of the original document.
Note: An asterisk (*) next to a value indicates the factory default setting.
Use printer menus 83
Menu item Description
Color
Black and White
Gray
Color*
Set the printer to capture file content in color or in mono.
Resolution
75 dpi
150 dpi*
200 dpi
300 dpi
400 dpi
600 dpi
Set the resolution of the scanned image.
Darkness
1–9 (5*)
Adjust the darkness of the scanned image.
Orientation
Portrait*
Landscape
Specify the orientation of the original document.
Original Size
Mixed Sizes*
Set the paper size of the original document.
Sides
O*
Short Edge
Long Edge
Specify the orientation of the original document when scanning on both sides of the
document.
Note: An asterisk (*) next to a value indicates the factory default setting.
Advanced Imaging
Menu item Description
Color Balance
Cyan ‑ Red (0*)
Magenta ‑ Green (0*)
Ye l l o w ‑ Blue (0*)
Adjust the color intensity for cyan, magenta, and yellow.
Contrast
Best for content*
0–5
Specify the contrast for the scanned image.
Background Removal
Level (0*)
Remove the background color or image noise from the original document.
Scan Edge to Edge
On
O*
Scan the original document from edge to edge.
Note: An asterisk (*) next to a value indicates the factory default setting.
Use printer menus 84
Admin Controls
Menu item Description
Max E‑mail Size
0–65535 (0*)
Set the allowable file size for each e‑mail.
Size Error Message Specify an error message that the printer sends when an e‑mail exceeds
its allowable file size.
Note: You can type up to 1024 characters.
Send Me a Copy
Never appears*
On by Default
O by Default
Always On
Send a copy of the e‑mail to yourself.
Tex t Defau lt
5–95 (75*)
Set the text quality in the content being scanned.
Tex t/Phot o Default
5–95 (75*)
Set the text and photo quality in the content being scanned.
Photo Default
5–95 (50*)
Set the photo quality of the content being scanned.
Transmission Log
Print log
Do Not Print Log*
Print Only For Error
Print a transmission log for e‑mail scans.
Log Paper Source
Tray [x] (1*)
Multipurpose Feeder
Specify the paper source for printing e‑mail logs.
Allow Save as Shortcut
On*
O
Save an e‑mail address as a shortcut.
Reset E-mail Information After Sending
On*
O
Reset the To, Subject, Message, and Filename fields to their default
values after sending an e‑mail.
Note: An asterisk (*) next to a value indicates the factory default setting.
Use printer menus 85
FTP
FTP Defaults
Menu item Description
Format
PDF (.pdf)*
TIFF (.tif)
JPEG (.jpg)
XPS (.xps)
Specify the file format for the scanned image.
PDF Settings
PDF Version (1.5*)
Archival Version (A‑1a*)
Secure (O*)
Archival (PDF/A) (O*)
Configure the PDF settings for the scanned image.
Note: Archival Version and Archival (PDF/A) are supported only when PDF Version is
set to 1.4.
Content Type
Te xt
Te xt /Ph ot o*
Graphics
Photo
Improve the output result based on the content type of the original document.
Color
Black and White
Gray
Color*
Set the printer to capture file content in color or in mono.
Resolution
75 dpi
150 dpi*
200 dpi
300 dpi
400 dpi
600 dpi
Set the resolution of the scanned image.
Darkness
1–9 (5*)
Adjust the darkness of the scanned image.
Orientation
Portrait*
Landscape
Specify the orientation of the original document.
Original Size
Mixed Sizes*
Set the paper size of the original document.
Sides
O*
Long Edge
Short Edge
Specify the orientation when scanning on both sides of the document.
Note: An asterisk (*) next to a value indicates the factory default setting.
Use printer menus 86
Menu item Description
File Name Specify the file name of the scanned image.
Note: An asterisk (*) next to a value indicates the factory default setting.
Advanced Imaging
Menu item Description
Color Balance
Cyan ‑ Red (0*)
Magenta ‑ Green (0*)
Ye l l o w ‑ Blue (0*)
Adjust the color intensity for cyan, magenta, and yellow.
Contrast
Best for content*
0
1
2
3
4
5
Specify the contrast for the scanned image.
Background Removal
Level (0*)
Remove the background color or image noise from the original document.
Scan Edge to Edge
O*
On
Allow edge‑to‑edge scanning of the original document.
Note: An asterisk (*) next to a value indicates the factory default setting.
Admin Controls
Menu item Description
Tex t Defau lt
5–95 (75*)
Set the quality of text on the scanned image.
Tex t/Phot o Default
5–95 (75*)
Set the quality of text and photo on the scanned image.
Photo Default
5–95 (50*)
Set the quality of photo on the scanned image.
Transmission Log
Print Log
Do Not Print Log*
Print Only For Error
Print a transmission log for FTP scans.
Log Paper Source
Tray [x] (1*)
Multipurpose Feeder
Specify the paper source for printing FTP logs.
Note: An asterisk (*) next to a value indicates the factory default setting.
Use printer menus 87
USB Drive
Flash Drive Scan
Menu item Description
Format
PDF (.pdf)*
TIFF (.tif)
JPEG (.jpg)
XPS (.xps)
Specify the file format for the scanned image.
PDF Settings
PDF Version (1.5*)
Archival Version (A‑1a*)
Secure (O*)
Archival (PDF/A) (O*)
Configure the PDF settings of the scanned image.
Note: Archival Version and Archival (PDF/A) are supported only when PDF Version is
set to 1.4.
Content Type
Te xt
Te xt /Ph ot o*
Graphics
Photo
Improve the output result based on the content type of the original document.
Color
Black and White
Gray
Color*
Set the printer to capture file content in color or in mono.
Resolution
75 dpi
150 dpi*
200 dpi
300 dpi
400 dpi
600 dpi
Set the resolution of the scanned image.
Darkness
1–9 (5*)
Adjust the darkness of the scanned image.
Orientation
Portrait*
Landscape
Specify the orientation of the original document.
Original Size
Mixed Sizes*
Set the paper size of the original document.
Sides
O*
Long edge
Short edge
Specify the orientation of the original document when scanning on both sides of the
document.
Note: An asterisk (*) next to a value indicates the factory default setting.
Use printer menus 88
Menu item Description
File Name Specify the file name of the scanned image.
Note: An asterisk (*) next to a value indicates the factory default setting.
Advanced Imaging
Menu item Description
Color Balance
Cyan ‑ Red (0*)
Magenta ‑ Green (0*)
Ye l l o w ‑ Blue(0*)
Adjust the color intensity for cyan, magenta, and yellow.
Contrast
Best for content*
0–5
Specify the contrast for the scanned image.
Background Removal
Level (0*)
Remove the background color or image noise from the original document.
Scan Edge to Edge
O*
On
Scan the original document from edge to edge.
Note: An asterisk (*) next to a value indicates the factory default setting.
Admin Controls
Menu item Description
Tex t Defau lt
5–95 (75*)
Set the quality of text on the scanned image.
Tex t/Phot o Default
5–95 (75*)
Set the quality of text and photo on the scanned image.
Photo Default
5–95 (50*)
Set the quality of a photo on the scanned image.
Note: An asterisk (*) next to a value indicates the factory default setting.
Flash Drive Print
Menu item Description
Number of Copies
1–9999 (1*)
Set the number of copies.
Note: An asterisk (*) next to a value indicates the factory default setting.
Use printer menus 89
Menu item Description
Paper Source
Tray [x] (1*)
MP Feeder
Manual Paper
Manual Envelope
Set the paper source for the print job.
Collate
1,1,1 ‑ 2,2,2
1,2,3 ‑ 1,2,3
Keep the pages of a print job stacked in sequence, particularly when printing multiple
copies of the job.
Sides
1‑Sided*
2‑Sided
Specify whether to print on one side or both sides of the paper.
Flip Style
Long Edge*
Short Edge
Determine which side of the paper is bound when performing two‑sided printing.
Pages per Side
O*
2 pages per side
3 pages per side
4 pages per side
6 pages per side
9 pages per side
12 pages per side
16 pages per side
Print multiple page images on one side of a sheet of paper.
Pages per Side Ordering
Horizontal*
Reverse Horizontal
Reverse Vertical
Vertical
Specify the positioning of multiple page images when using Pages per Side menu.
Pages per Side Orientation
Auto*
Landscape
Portrait
Specify the orientation of multiple page images when using Pages per Side menu.
Pages per Side Border
None*
Solid
Print a border around each page image when using Pages per Side menu.
Separator Sheets
O*
Between Copies
Between Jobs
Between Pages
Insert blank separator sheets when printing.
Note: An asterisk (*) next to a value indicates the factory default setting.
Use printer menus 90
Menu item Description
Separator Sheet Source
Tray [x] (1*)
MP Feeder
Specify the paper source for the separator sheet.
Blank Pages
Do Not Print*
Print
Print blank pages in a print job.
Note: An asterisk (*) next to a value indicates the factory default setting.
Network/Ports
Network Overview
Menu item Description
Active Adapter
Auto*
Standard Network
Wireless
Specify the type of the network connection.
Network Status Show the connectivity status of the printer network.
Display Network Status on
Printer
O
On*
Show the network status on the display.
Speed, Duplex Show the speed of the currently active network card.
IPv4 Show the IPv4 address.
All IPv6 Addresses Show all IPv6 addresses.
Reset Print Server
Start
Reset all active network connections to the printer.
Note: This setting removes all network configuration settings.
Network Job Timeout
O
On* (90 seconds)
Set the time before the printer cancels a network print job.
Banner Page
O*
On
Print a banner page.
Scan to PC Port Range Specify a valid port range for printers that are behind a port blocking firewall.
Enable Network Connections
Enable*
Disable
Enable or disable all network connections.
Note: An asterisk (*) next to a value indicates the factory default setting.
Use printer menus 91
Menu item Description
Enable LLDP
O*
On
Enable Link Layer Discovery Protocol (LLDP) in the printer.
Note: An asterisk (*) next to a value indicates the factory default setting.
Wireless
Menu item Description
Setup On Printer Panel
Choose Network
Add Wi‑Fi Network
• Network Name
• Network Mode
Infrastructure
• Wireless Security Mode
Disabled*
WEP
WPA2/WPA - Personal
WPA2 - Personal
Determine the wireless network that the printer connects to.
Note: This menu item appears as Wireless Connection Setup in the
Embedded Web Server.
Wi‑Fi Protected Setup
Start Push Button Method
Start PIN Method
Establish a wireless network and enable network security.
Notes:
• Start Push Button Method connects the printer to a wireless
network when buttons on both the printer and the access point
(wireless router) are pressed within a given time.
• Start PIN Method connects the printer to a wireless network
when a PIN on the printer is entered into the wireless settings
of the access point.
Enable Wi‑Fi Direct
On
O*
Set the printer to connect directly to Wi-Fi devices.
Compatibility
802.11b/g/n (2.4GHz)*
Specify the wireless standard for the wireless network.
Wireless Security Mode
Disabled*
WEP
WPA2/WPA-Personal
WPA2-Personal
802.1x - RADIUS
Set the type of security for connecting the printer to wireless devices.
WEP Authentication Mode
Auto*
Open
Shared
Set the type of Wireless Encryption Protocol (WEP) used by the
printer.
Note: This menu item appears only if Wireless Security Mode is set
to WEP.
Use printer menus 92
Menu item Description
Set WEP Key Specify a WEP password for secure wireless connection.
Note: This menu item appears only if Wireless Security Mode is set
to WEP.
WPA2-Personal
AES*
Enable wireless security through WPA2.
Note: This menu item appears only if Wireless Security Mode is set
to WPA2-Personal.
Set PSK Set the password for secure wireless connection.
Note: This menu item appears only if Wireless Security Mode is set
to WPA2/WPA-Personal or WPA2‑Personal.
WPA2/WPA‑Personal
AES*
Enable wireless security through WPA2/WPA.
Note: This menu item appears only if Wireless Security Mode is set
to WPA2/WPA-Personal.
802.1x Encryption Mode
WPA+
WPA2*
Enable wireless security through 802.1x standard.
Note: This menu item appears only if Wireless Security Mode is set
to 802.1x - Radius.
IPv4
Enable DHCP
On*
O
Enable Dynamic Host Configuration Protocol (DHCP).
Note: DHCP is a standard protocol that allows a server to distribute
IP addressing and configuration information dynamically to clients.
IPv4
Set Static IP Address
IP Address
Netmask
Gateway
Set the static IP address of your printer.
IPv6
Enable IPv6
On*
O
Enable IPv6 in the printer.
IPv6
Enable DHCPv6
O*
On
Enable DHCPv6 in the printer.
IPv6
Stateless Address Autoconfiguration
O
On*
Set the network adapter to accept the automatic IPv6 address
configuration entries provided by a router.
IPv6
DNS Address
Specify the DNS server address.
IPv6
Address Prefix
0–128 (64*)
Specify the address prefix.
Use printer menus 93
Menu item Description
IPv6
All IPv6 Addresses
Show all IPv6 addresses.
IPv6
All IPv6 Router Addresses
Show all IPv6 router addresses.
Network Address
UAA
LAA
View the network addresses.
PCL SmartSwitch
On*
O
Set the printer to switch automatically to PCL emulation when a print
job requires it, regardless of the default printer language.
Note: If PCL SmartSwitch is o, then the printer does not examine
incoming data and uses the default printer language specified in
the Setup menu.
PS SmartSwitch
On*
O
Set the printer to switch automatically to PS emulation when a print
job requires it, regardless of the default printer language.
Note: If PS SmartSwitch is
o,
then the printer does not examine
incoming data and uses the default printer language specified in
the Setup menu.
Mac Binary PS
Auto*
On
O
Set the printer to process Macintosh binary PostScript print jobs.
Notes:
• On processes raw binary PostScript print jobs.
• O filters print jobs using the standard protocol.
Ethernet
Menu item Description
Network Speed Show the speed of an active network adapter.
IPv4
Enable DHCP
On*
O
Enable Dynamic Host Configuration Protocol (DHCP).
Note: DHCP is a standard protocol that allows a server to distribute IP
addressing and
configuration
information to clients in a dynamic manner.
IPv4
Set Static IP Address
IP Address
Netmask
Gateway
Set the static IP address of your printer.
IPv6
Enable IPv6
On*
O
Enable IPv6 in the printer.
Note: An asterisk (*) next to a value indicates the factory default setting.
Use printer menus 94
Menu item Description
IPv6
Enable DHCPv6
O*
On
Enable DHCPv6 in the printer.
IPv6
Stateless Address
Autoconfiguration
On*
O
Set the network adapter to accept the automatic IPv6 address configuration
entries provided by a router.
IPv6
DNS Address
Specify the DNS server address.
IPv6
Address
Prefix
0–128 (64*)
Specify the address prefix.
IPv6
All IPv6 Addresses
Show all IPv6 addresses.
IPv6
All IPv6 Router Addresses
Show all IPv6 router addresses.
Network Address
UAA
LAA
Show the printer Media Access Control (MAC) addresses: Locally Administered
Address (LAA) and Universally Administered Address (UAA).
Note: You can change the printer LAA manually.
PCL SmartSwitch
On*
O
Set the printer to switch automatically to PCL emulation when a print job
requires it, regardless of the default printer language.
Note: If PCL SmartSwitch is o, then the printer does not examine incoming
data and uses the default printer language specified in the Setup menu.
PS SmartSwitch
On*
O
Set the printer to switch automatically to PS emulation when a print job requires
it, regardless of the default printer language.
Note: If PS SmartSwitch is o, then the printer does not examine incoming
data and uses the default printer language specified in the Setup menu.
Mac Binary PS
Auto*
On
O
Set the printer to process Macintosh binary PostScript print jobs.
Notes:
• On processes raw binary PostScript print jobs.
• O filters print jobs using the standard protocol.
Energy Ecient Ethernet
Auto*
On
O
Reduce power consumption when the printer does not receive data from the
Ethernet network.
Note: An asterisk (*) next to a value indicates the factory default setting.
Use printer menus 95
TCP/IP
Note: This menu appears only in network printers or printers attached to print servers.
Menu item Description
Set Hostname Set the current TCP/IP host name.
Domain Name Set the domain name.
Allow DHCP/BOOTP to update
NTP server
On*
O
Allow the DHCP and BOOTP clients to update the NTP settings of the printer.
Zero Configuration Name Specify a service name for the zero configuration network.
Enable Auto IP
On*
O
Assign an IP address automatically.
DNS Address Specify the current Domain Name System (DNS) server address.
Backup DNS Specify the backup DNS server addresses.
Backup DNS 2
Backup DNS 3
Domain Search Order Specify a list of domain names to locate the printer and its resources that reside
in dierent domains on the network.
Enable DDNS
O*
On
Update the Dynamic DNS settings.
DDNS TTL Specify the current DDNS settings.
Default TTL
DDNS Refresh Time
Enable mDNS
On*
O
Update multicast DNS settings.
WINS Address Specify a server address for Windows Internet Name Service (WINS).
Enable BOOTP
O*
On
Allow the BOOTP to assign a printer IP address.
Restricted Server List Specify an IP address for the TCP connections.
Notes:
• This menu item appears only in the Embedded Web Server.
• Use a comma to separate each IP address.
• You can add up to 50 IP addresses.
Note: An asterisk (*) next to a value indicates the factory default setting.
Use printer menus 96
Menu item Description
Restricted Server List Options
Block All Ports*
Block Printing Only
Block Printing and HTTP Only
Specify how the IP addresses in the list can access the printer functionality.
Note: This menu item appears only in the Embedded Web Server.
MTU Specify a maximum transmission unit (MTU) parameter for the TCP connections.
Raw Print Port
1–65535 (9100*)
Specify a raw port number for printers connected on a network.
Outbound Trac Maximum
Speed
Disabled*
Enabled
Enable the printer maximum transfer rate.
Enable TLSv1.0
On*
O
Enable the TLSv1.0 protocol.
Enable TLSv1.1
On*
O
Enable the TLSv1.1 protocol.
SSL Cipher List Specify the cipher algorithms to use for the SSL or the TLS connections.
Note: An asterisk (*) next to a value indicates the factory default setting.
SNMP
Note: This menu appears only in network printers or printers that are attached to print servers.
Menu item Description
SNMP Versions 1 and 2c
Enabled
O
On*
Allow SNMP Set
O
On*
Enable PPM MIB
O
On*
SNMP Community
Configure Simple Network Management Protocol (SNMP) versions 1
and 2c to install print drivers and applications.
Note: An asterisk (*) next to a value indicates the factory default setting.
Use printer menus 97
Menu item Description
SNMP Version 3
Enabled
O
On*
Set Read/Write Credentials
User Name
Password
Set Read‑only Credentials
User Name
Password
Authentication Hash
MD5
SHA1*
Minimum Authentication Level
No Authentication, No Privacy
Authentication, No Privacy
Authentication, Privacy*
Privacy Algorithm
DES
AES‑128*
Configure SNMP version 3 to install and update the printer security.
Note: An asterisk (*) next to a value indicates the factory default setting.
IPSec
Note: This menu appears only in network printers or printers that are attached to print servers.
Menu item Description
Enable IPSec
O*
On
Enable Internet Protocol Security (IPSec).
Base Configuration
Default*
Compatibility
Secure
Set the IPSec base configuration.
Note: This menu item appears only when Enable IPSec is set to
On.
Note: An asterisk (*) next to a value indicates the factory default setting.
Use printer menus 98
Menu item Description
DH (Die‑Hellman) Group Proposal
modp2048 (14)*
modp3072 (15)
modp4069 (16)
modp6144 (17)
Set the IPSec encryption.
Notes:
• DH (Die‑Hellman) Group Proposal appears only when Base
Configuration is set to Compatibility.
• IKE SA Lifetime (Hours) and IPSec SA Lifetime (Hours) appear
only when Base Configuration is set to Secure.
IKE SA Lifetime (Hours)
1
2
4
8
24*
IPSec SA Lifetime (Hours)
1
2
4
8*
24
Proposed Encryption Method
3DES
AES*
Specify the encryption and authentication methods to connect to a
network securely.
Note: These menu items appear only when Base
Configuration
is
set to Compatibility.
Proposed Authentication Method
SHA1
SHA256*
SHA512
IPSec Device Certificate Specify an IPSec certificate.
Note: This menu item appears only when Enable IPSec is set to
On.
Pre‑Shared Key Authenticated
Connections
Host [x]
Address
Key
Configure the authenticated connections of the printer.
Note: These menu items appear only when Enable IPSec is set to
On.
Certificate Authenticated Connections
Host [x] Address[/subnet]
Address[/subnet]
Note: An asterisk (*) next to a value indicates the factory default setting.
802.1x
Note: This menu appears only in network printers or printers that are attached to print servers.
Use printer menus 99
Menu item Description
Active
O*
On
Let the printer join networks that require authentication before
allowing access.
Note: An asterisk (*) next to a value indicates the factory default setting.
LPD Configuration
Note: This menu appears only in network printers or printers that are attached to print servers.
Menu item Description
LPD Timeout
0–65535 seconds (90*)
Set the time‑out value to stop the Line Printer Daemon (LPD) server
from waiting indefinitely for hung or invalid print jobs.
LPD Banner Page
O*
On
Print a banner page for all LPD print jobs.
Note: A banner page is the first page of a print job used as a
separator of print jobs and to identify the originator of the print job
request.
LPD Trailer Page
O*
On
Print a trailer page for all LPD print jobs.
Note: A trailer page is the last page of a print job.
LPD Carriage Return Conversion
O*
On
Enable carriage return conversion.
Note: Carriage return is a mechanism that commands the printer to
move the position of the cursor to the first position on the same
line.
Note: An asterisk (*) next to a value indicates the factory default setting.
HTTP/FTP Settings
Menu item Description
Enable HTTP Server
O
On*
Access the Embedded Web Server to monitor and manage the printer.
Enable HTTPS
O
On*
Configure the Hypertext Transfer Protocol Secure (HTTPS) settings.
Force HTTPS Connections
On
O*
Force the printer to use the HTTPS connections.
Enable FTP/TFTP
O
On*
Send files using FTP.
Note: An asterisk (*) next to a value indicates the factory default setting.
Use printer menus 100
Menu item Description
Local Domains Specify domain names for HTTP and FTP servers.
Note: This menu item appears only in the Embedded Web Server.
HTTP Proxy IP Address Configure the HTTP and FTP server settings.
Note: HTTP Proxy IP Address and FTP Proxy IP Address appear only in the
Embedded Web Server.
FTP Proxy IP Address
HTTP Default IP Port
1–65535 (80*)
HTTPS Device Certificate
FTP Default IP Port
1–65535 (21*)
Timeout for HTTP/FTP
Requests
1–299 (30*)
Specify the amount of time before the server connection stops.
Retries for HTTP/FTP Requests
1–299 (3*)
Set the number of retries to connect to the HTTP/FTP server.
Note: An asterisk (*) next to a value indicates the factory default setting.
USB
Menu item Description
PCL SmartSwitch
O
On*
Set the printer to switch to PCL emulation when a print job received through a
USB port requires it, regardless of the default printer language.
Note: If PCL SmartSwitch is
o,
then the printer does not examine incoming
data and uses the default printer language specified in the Setup menu.
PS SmartSwitch
O
On*
Set the printer to switch to PS emulation when a print job received through a
USB port requires it, regardless of the default printer language.
Note: If PS SmartSwitch is
o,
then the printer does not examine incoming
data and uses the default printer language specified in the Setup menu.
Mac Binary PS
On
Auto*
O
Set the printer to process Macintosh binary PostScript print jobs.
Notes:
• When set to On, the printer processes raw binary PostScript print jobs
from computers using the Macintosh operating system.
• When set to Auto, the printer processes print jobs from computers using
either Windows or Macintosh operating systems
• When set to O, the printer filters PostScript print jobs using the standard
protocol.
Enable USB Port
Disable
Enable*
Enable the standard USB port.
Note: An asterisk (*) next to a value indicates the factory default setting.
Use printer menus 101
Restrict external network access
Menu item Description
Restrict external network
access
O*
On
Restrict access to network sites.
External network address Specify the network addresses with restricted access.
E‑mail address for notification Specify an e‑mail address to send a notification of logged events.
Ping frequency
1–300 (10*)
Specify the network query interval in seconds.
Subject Specify the subject and message of the notification e‑mail.
Message
Note: An asterisk (*) next to a value indicates the factory default setting.
Google Cloud Print
Menu item Description
Registration
Register
Register the printer to the Google Cloud Print server.
Options
Enable Google Cloud Print
O
On*
Print directly from your Google account.
Options
Enable Local Discovery
O
On*
Allow the registered user and other users on the same subnet to
send jobs to the printer locally.
Options
Enable SSL Peer
Verification
O
On*
Verify authenticity of the peer certificate to connect to your Google
account.
Options
Always Print As Image
O*
On
Set the printer to process files as images for faster printing.
Note: An asterisk (*) next to a value indicates the factory default setting.
Wi‑Fi Direct
Note: This menu appears only when a direct Wi‑Fi network is the active network.
Use printer menus 102
Menu item Description
SSID Specify the service set identifier (SSID) of the Wi‑Fi network.
Preferred Channel Number
1–11 (6*)
Auto
Set the preferred channel of the Wi‑Fi network.
Set PSK Set the preshared key (PSK) to authenticate and validate users on a Wi‑Fi
connection.
Show PSK on Setup Page
O
On*
Show the PSK on the Network Setup Page.
Group Owner IP Address Specify the IP address of the group owner.
Auto‑Accept Push Button
Requests
O*
On
Accept requests to connect to the network automatically.
Note: Accepting clients automatically is not secured.
Note: An asterisk (*) next to a value indicates the factory default setting.
Use printer menus 103
Security
Login Methods
Public
Menu item Description
Manage Permissions
Function Access
Manage Shortcuts
Create Profiles
Flash Drive Print
Flash Drive Scan
Copy Function
E‑mail Function
Fax Function
FTP Function
Release Held Faxes
Held Jobs Access
User Profiles
Cancel Jobs at the Device
Change Language
Internet Printing Protocol (IPP)
Initiate Scans Remotely
B/W Print
Network Folder ‑ Scan
Control access to the printer functions.
Manage Permissions
Administrative Menus
Security Menu
Network/Ports Menu
Paper Menu
Reports Menu
Function Configuration Menus
Supplies Menu
SE Menu
Device Menu
Control access to the printer menus.
Manage Permissions
Device Management
Remote Management
Firmware Updates
Embedded Web Server Access
Import / Export All Settings
Out of Service Erase
Control access to the printer management options.
Use printer menus 104
Local Accounts
Menu item Description
Add User
User Name/Password
User Name
Password
PIN
Create local accounts to manage access to the printer functions.
Manage Groups/Permissions
Add Group
Import Access Controls
Function Access
Administrative Menus
Device Management
All Users
Import Access Controls
Function Access
Administrative Menus
Device Management
Admin
Function Access
Administrative Menus
Device Management
Control group or user access to the printer functions, applications, and security
settings.
Certificate Management
Menu item Menu item
Configure Certificate Defaults
Common Name
Organization Name
Unit Name
Country/Region
Province Name
City Name
Subject Alternate Name
Set the default values for generated certificates.
Device Certificates Generate, delete, or view device certificates.
Manage CA Certificates Load, delete, or view Certificate Authority (CA) certificates.
Schedule USB Devices
Menu item Description
Schedules
Add New Schedule
Schedule access to the front USB port.
Use printer menus 105
Login Restrictions
Menu item Description
Login failures
1–10 (3*)
Specify the number of failed login attempts before the user gets locked out.
Failure time frame
1–60 minutes (5*)
Specify the time frame between failed login attempts before the user gets locked out.
Lockout time
1–60 minutes (5*)
Specify the lockout duration.
Web Login Timeout
1–120 minutes (10*)
Specify the delay for a remote login before the user is logged o automatically.
Note: An asterisk (*) next to a value indicates the factory default setting.
Confidential Print Setup
Menu item Description
Max Invalid PIN
2–10 (0*)
Set the number of times an invalid PIN can be entered.
Notes:
• A value of zero turns o this setting.
• When the limit is reached, the print jobs for that user name and PIN are
deleted.
Confidential Job Expiration
O*
1 Hour
4 Hours
24 Hours
1 Week
Set the expiration time for confidential print jobs.
Notes:
• If this menu item is changed while confidential print jobs reside in the printer
memory, then the expiration time for those print jobs does not change to the
new default value.
• If the printer is turned o, then all confidential jobs held in the printer memory
are deleted.
Repeat Job Expiration
O*
1 Hour
4 Hours
24 Hours
1 Week
Set the expiration time for a print job that you want to repeat.
Verify Job Expiration
O*
1 Hour
4 Hours
24 Hours
1 Week
Set the expiration time that the printer prints a copy for the user to examine its quality,
before printing the remaining copies.
Note: An asterisk (*) next to a value indicates the factory default setting.
Use printer menus 106
Menu item Description
Reserve Job Expiration
O*
1 Hour
4 Hours
24 Hours
1 Week
Set the expiration time that the printer stores print jobs for printing later.
Require All Jobs to be Held
O*
On
Set the printer to hold all print jobs.
Keep duplicate documents
O*
On
Allow the storage of documents with the same file name.
Note: An asterisk (*) next to a value indicates the factory default setting.
Erase Temporary Data Files
Menu item Description
Stored in onboard memory
O*
On
Delete all files stored on the printer memory.
Note: An asterisk (*) next to a value indicates the factory default setting.
Miscellaneous
Menu item Description
Print Permission
O*
On
Allow the user to print.
Security Reset Jumper
Enable “Guest” access*
No
Eect
Specify user access to the printer.
Notes:
• The jumper is located beside a lock icon on the controller board.
• Enable “Guest” access gives anyone access to all aspects of the printer.
• No Eect may make access to the printer impossible when the required
security information is unavailable.
Minimum Password Length
0–32
Specify the password length.
Note: An asterisk (*) next to a value indicates the factory default setting.
Use printer menus 107
Reports
Menu Settings Page
Menu item Description
Menu Settings Page Print a report that contains the printer menus.
Device
Menu item Description
Device Information Print a report that contains information about the printer.
Device Statistics Print a report about printer usage and supply status.
Profiles List Print a list of profiles that are stored in the printer.
Asset Report Print a report that contains the printer serial number and model name.
Print
Menu item Description
Print Fonts
PCL Fonts
PostScript Fonts
Print samples and information about the fonts that are available in each printer
language.
Shortcuts
Menu item Description
All Shortcuts Print a report that lists the shortcuts that are stored in the printer.
Fax Shortcuts
Copy Shortcuts
E‑mail Shortcuts
FTP Shortcuts
Network Folder Shortcuts
Fax
Menu item Description
Fax Job Log Print a report about the last 200 completed fax jobs.
Note: This menu item appears only when Enable Job Log is set to On.
Fax Call Log Print a report about the last 100 attempted, received, and blocked calls.
Note: This menu item appears only when Enable Job Log is set to On.
Use printer menus 108
Network
Menu item Description
Network Setup Page Print a page that shows the configured network and wireless settings on the
printer.
Note: This menu item appears only in network printers or printers connected
to print servers.
Wi‑Fi Direct Connected Clients Print a page that shows the list of devices that are connected to the printer using
Wi‑Fi Direct.
Note: This menu item appears only when Enable Wi‑Fi Direct is set to On.
Troubleshooting
Menu item Description
Print Quality Test Pages Print sample pages to identify and correct print quality defects.
Cleaning the Scanner Print instructions on how to clean the scanner.
Use printer menus 109
Maintain the printer
Checking the status of parts and supplies
1 From the home screen, touch Status/Supplies.
2 Select the parts or supplies that you want to check.
Note: You can also access this setting by touching the top section of the home screen.
Configuring supply notifications
1 Open a web browser, and then type the printer IP address in the address field.
Notes:
• View the printer IP address on the printer home screen. The IP address appears as four sets of
numbers separated by periods, such as 123.123.123.123.
• If you are using a proxy server, then temporarily disable it to load the web page correctly.
2 Click Settings > Device > Notifications.
3 From the Supplies menu, click Custom Supply Notifications.
4 Select a notification for each supply item.
5 Apply the changes.
Setting up e‑mail alerts
Configure the printer to send e‑mail alerts when supplies are low, when paper must be changed or added, or
when there is a paper jam.
1 Open a web browser, and then type the printer IP address in the address field.
Notes:
• View the printer IP address on the printer home screen. The IP address appears as four sets of
numbers separated by periods, such as 123.123.123.123.
• If you are using a proxy server, then temporarily disable it to load the web page correctly.
2 Click Settings > Device > Notifications > E‑mail Alert Setup, and then configure the settings.
Note: For more information on SMTP settings, contact your e‑mail provider.
3 Click Setup E-mail Lists and Alerts, and then
configure
the settings.
4 Apply the changes.
Viewing reports
1 From the home screen, touch Settings > Reports.
2 Select the report that you want to view.
Maintain the printer 110
Ordering parts and supplies
To order supplies, contact the place where you purchased the printer.
Note: All life estimates for printer supplies assume printing on letter‑ or A4‑size plain paper.
Warning—Potential Damage: Failure to maintain optimum printer performance, or to replace parts and
supplies, may cause damage to your printer.
Ordering a toner cartridge
Notes:
• The estimated cartridge yield is based on the ISO/IEC 19752 standard.
• Extremely low print coverage for extended periods of time may negatively aect actual yield.
To order a toner cartridge, contact the place where you purchased the printer.
Ordering an imaging unit
To order an imaging unit, contact the place where you purchased the printer.
Replacing parts and supplies
Replacing the toner cartridge
1 Open the front door.
Warning—Potential Damage: To prevent damage from electrostatic discharge, touch any exposed metal
frame of the printer before accessing or touching interior areas of the printer.
Maintain the printer 111
2 Remove the imaging unit.
3 Twist the blue latch, and then remove the used toner cartridge from the imaging unit.
Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes.
Extended exposure to light may cause print quality problems.
Warning—Potential Damage: Do not touch the photoconductor drum. Doing so may
aect
the quality of
future print jobs.
Maintain the printer 112
4 Unpack the new toner cartridge.
5 Shake the toner cartridge to redistribute the toner.
Maintain the printer 113
6 Insert the new toner cartridge into the imaging unit until it clicks into place.
7 Insert the imaging unit.
8 Close the door.
Replacing the imaging unit
1 Open the front door.
Warning—Potential Damage: To prevent damage from electrostatic discharge, touch any exposed metal
frame of the printer before accessing or touching interior areas of the printer.
Maintain the printer 114
2 Remove the used imaging unit.
Maintain the printer 115
3 Twist the blue latch, and then remove the toner cartridge from the used imaging unit.
4 Unpack the new imaging unit, and then insert the toner cartridge until it clicks into place.
Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes.
Extended exposure to light may cause print quality problems.
Warning—Potential Damage: Do not touch the photoconductor drum. Doing so may
aect
the quality of
future print jobs.
Maintain the printer 116
5 Insert the new imaging unit.
6 Close the door.
Replacing the tray
1 Remove the used tray.
2 Unpack the new tray.
3 Insert the new tray.
Replacing the pick roller assembly
1 Turn
o
the printer.
2 Unplug the power cord from the electrical outlet, and then from the printer.
Maintain the printer 117
3 Open the front door.
4 Remove the imaging unit.
5 Close the front door.
6 Remove the tray.
Maintain the printer 118
7 Position the printer on its side.
8 Remove the used pick roller assembly.
9 Unpack the new pick roller assembly.
Note: To avoid contamination, make sure that your hands are clean.
Maintain the printer 119
10 Insert the new pick roller assembly.
11 Place the printer in its original position, and then insert the tray.
12 Open the front door.
13 Insert the imaging unit.
14 Close the front door.
15 Connect the power cord to the printer, and then to the electrical outlet.
CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, connect the power cord
to an appropriately rated and properly grounded electrical outlet that is near the product and easily
accessible.
16 Turn on the printer.
Maintain the printer 120
Replacing the tray separator roller
1 Remove the tray, and then remove the used separator roller.
2 Unpack the new separator roller.
Note: To avoid contamination, make sure that your hands are clean.
3 Insert the new separator roller.
4 Insert the tray.
Maintain the printer 121
Replacing the ADF separator pad
1 Open the ADF cover.
2 Remove the used ADF separator pad.
3 Unpack the new ADF separator pad.
Maintain the printer 122
4 Insert the new separator pad until it clicks into place.
5 Close the ADF cover.
Maintain the printer 123
Resetting the supply usage counters
1 From the home screen, touch Settings > Device > Maintenance >
Config
Menu > Supply Usage And
Counters.
2 Select the counter that you want to reset.
Warning—Potential Damage: Supplies and parts without Return Program agreement terms may be reset and
remanufactured. However, the manufacturer’s warranty does not cover any damage caused by non-genuine
supplies or parts. Resetting counters on the supply or part without proper remanufacturing can cause
damage to your printer. After resetting the supply or part counter, your printer may display an error indicating
the presence of the reset item.
Cleaning printer parts
Cleaning the printer
CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock when cleaning the exterior of the
printer, unplug the power cord from the electrical outlet and disconnect all cables from the printer before
proceeding.
Notes:
• Perform this task after every few months.
• Damage to the printer caused by improper handling is not covered by the printer warranty.
1 Turn o the printer, and then unplug the power cord from the electrical outlet.
2 Remove paper from the standard bin and multipurpose feeder.
3 Remove any dust, lint, and pieces of paper around the printer using a soft brush or vacuum.
4 Wipe the outside of the printer with a damp, soft, lint‑free cloth.
Notes:
• Do not use household cleaners or detergents, as they may damage the finish of the printer.
• Make sure that all areas of the printer are dry after cleaning.
5 Connect the power cord to the electrical outlet, and then turn on the printer.
CAUTION—POTENTIAL INJURY: To avoid the risk of
fire
or electrical shock, connect the power cord
to an appropriately rated and properly grounded electrical outlet that is near the product and easily
accessible.
Maintain the printer 124
Cleaning the scanner
1 Open the scanner cover.
2 Using a damp, soft, lint-free cloth, wipe the following areas:
• ADF glass pad
Note: In some printer models, this location has an ADF glass instead of a pad.
• Scanner glass pad
Maintain the printer 125
• ADF glass
• Scanner glass
3 Close the scanner cover.
Saving energy and paper
Configuring
the power save mode settings
Sleep mode
1
From the home screen, touch Settings > Device > Power Management > Timeouts > Sleep Mode.
2 Specify the amount of time that the printer stays idle before it enters Sleep Mode.
Hibernate mode
1
From the home screen, touch Settings > Device > Power Management > Timeouts > Hibernate Timeout.
2 Select the amount of time that the printer stays idle before it enters Hibernate mode.
Notes:
• For Hibernate Timeout to work, set Hibernate Timeout on Connection to Hibernate.
• The Embedded Web Server is disabled when the printer is in Hibernate mode.
Maintain the printer 126
Adjusting the brightness of the printer display
1 From the home screen, touch Settings > Device > Preferences > Screen Brightness.
2 Adjust the setting.
Conserving supplies
• Print on both sides of the paper.
Note: Two-sided printing is the default setting in the print driver.
• Print multiple pages on a single sheet of paper.
• Use the preview feature to see how the document looks like before printing it.
• Print one copy of the document to check its content and format for accuracy.
Moving the printer to another location
CAUTION—POTENTIAL INJURY: If the printer weight is greater than 20 kg (44 lb), then it may require
two or more people to lift it safely.
CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, use only the power cord
provided with this product or the manufacturer's authorized replacement.
CAUTION—POTENTIAL INJURY: When moving the printer, follow these guidelines to avoid personal
injury or printer damage:
• Make sure that all doors and trays are closed.
• Turn o the printer, and then unplug the power cord from the electrical outlet.
• Disconnect all cords and cables from the printer.
• If the printer has separate floor-standing optional trays or output options attached to it, then disconnect
them before moving the printer.
• If the printer has a caster base, then carefully roll it to the new location. Use caution when passing over
thresholds and breaks in flooring.
• If the printer does not have a caster base but is configured with optional trays or output options, then remove
the output options and lift the printer o the trays. Do not try to lift the printer and any options at the same
time.
• Always use the handholds on the printer to lift it.
• Any cart used to move the printer must have a surface able to support the full footprint of the printer.
• Any cart used to move the hardware options must have a surface able to support the dimensions of the
options.
• Keep the printer in an upright position.
• Avoid severe jarring movements.
• Make sure that your fingers are not under the printer when you set it down.
• Make sure that there is adequate clearance around the printer.
Note: Damage to the printer caused by improper moving is not covered by the printer warranty.
Maintain the printer 127
Shipping the printer
When shipping the printer, use the original packaging or contact the place where you purchased the printer.
Maintain the printer 128
Troubleshoot a problem
The printer is not responding
Action Yes No
Step 1
Check if the power cord is connected to the electrical outlet.
CAUTION—POTENTIAL INJURY: To avoid the risk of fire or
electrical shock, connect the power cord to an appropriately
rated and properly grounded electrical outlet that is near the
product and easily accessible.
Is the printer responding?
The problem is
solved.
Go to step 2.
Step 2
Check if the electrical outlet is turned o by a switch or breaker.
Is the electrical outlet turned o by a switch or breaker?
Turn on the switch or
reset the breaker.
Go to step 3.
Step 3
Check if the printer is on.
Is the printer on?
Go to step 4. Turn on the printer.
Step 4
Check if the printer is in Sleep or Hibernate mode.
Is the printer in Sleep or Hibernate mode?
Press the power
button to wake the
printer.
Go to step 5.
Step 5
Check if the cables connecting the printer and the computer are
inserted to the correct ports.
Are the cables inserted to the correct ports?
Go to step 6. Insert the cables to
the correct ports.
Step 6
Install the correct print driver.
Is the printer responding?
The problem is
solved.
Go to step 7.
Step 7
Turn o the printer, wait for about 10 seconds, and then turn on the
printer.
Is the printer responding?
The problem is
solved.
Contact your
dealer.
Troubleshoot a problem 129
Unable to read flash drive
Action Yes No
Step 1
Check if the printer is not busy processing another print, copy,
scan, or fax job.
Is the printer ready?
Go to step 2. Wait for the printer to
finish processing the
other job.
Step 2
Check if the flash drive is supported. For more information, see
“Supported flash drives and file types” on page 39.
Is the
flash
drive supported?
Go to step 3. Insert a supported
flash drive.
Step 3
Remove, and then insert the flash drive.
Does the printer recognize the flash drive?
The problem is
solved.
Contact your
dealer.
Enabling the USB port
From the home screen, touch Settings > Network/Ports > USB > Enable USB Port.
Network connection problems
Cannot open Embedded Web Server
Action Yes No
Step 1
Check if the printer is on.
Is the printer on?
Go to step 2. Turn on the printer.
Step 2
Make sure that the printer IP address is correct.
Notes:
• View the IP address on the home screen.
• An IP address appears as four sets of numbers separated by
periods, such as 123.123.123.123.
Is the printer IP address correct?
Go to step 3. Type the correct
printer IP address in
the address field.
Troubleshoot a problem 130
Action Yes No
Step 3
Check if you are using a supported browser:
• Internet Explorer version 11 or later
• Microsoft Edge
• Safari version 6 or later
• Google Chrome
TM
version 32 or later
• Mozilla Firefox version 24 or later
Is your browser supported?
Go to step 4. Install a supported
browser.
Step 4
Check if the network connection is working.
Is the network connection working?
Go to step 5. Contact your
administrator.
Step 5
Make sure that the cable connections to the printer and print server
are secure. For more information, see the documentation that
came with the printer.
Are the cable connections secure?
Go to step 6. Secure the cable
connections.
Step 6
Check if the web proxy servers are disabled.
Are the web proxy servers disabled?
Go to step 7. Contact your
administrator.
Step 7
Access the Embedded Web Server.
Did the Embedded Web Server open?
The problem is
solved.
Contact your
dealer.
Cannot connect the printer to the Wi‑Fi network
Action Yes No
Step 1
Make sure that Active Adapter is set to Auto.
From the home screen, touch Settings > Network/Ports > Network
Overview > Active Adapter > Auto.
Can the printer connect to the Wi‑Fi network?
The problem is
solved.
Go to step 2.
Step 2
Check if the correct Wi‑Fi network is selected.
Note: Some routers may share the default SSID.
Are you connecting to the correct Wi‑Fi network?
Go to step 4. Go to step 3.
Troubleshoot a problem 131
Action Yes No
Step 3
Connect to the correct Wi‑Fi network. For more information, see
“Connecting the printer to a Wi‑Fi network” on page 32.
Can the printer connect to the Wi‑Fi network?
The problem is
solved.
Go to step 4.
Step 4
Check the wireless security mode.
From the home screen, touch Settings > Network/Ports > Wireless
> Wireless Security Mode.
Is the correct wireless security mode selected?
Go to step 6. Go to step 5.
Step 5
Select the correct wireless security mode.
Can the printer connect to the Wi‑Fi network?
The problem is
solved.
Go to step 6.
Step 6
Make sure that you entered the correct network password.
Note: Take note of the spaces, numbers, and capitalization in the
password.
Can the printer connect to the Wi‑Fi network?
The problem is
solved.
Contact your
dealer.
Issues with supplies
Replace cartridge, printer region mismatch
Install the correct toner cartridge.
Non‑Printer Manufacturer supply
The printer has detected an unrecognized supply or part installed in the printer.
Your printer is designed to function best with genuine supplies and parts made by the printer manufacturer.
Use of third-party supplies or parts may aect the performance, reliability, or life of the printer and its imaging
components.
All life indicators are designed to function with supplies and parts from the printer manufacturer and may
deliver unpredictable results if third-party supplies or parts are used. Imaging component usage beyond
the intended life may damage your printer or associated components.
Warning—Potential Damage: Use of third-party supplies or parts can aect warranty coverage.
Damage caused by the use of third-party supplies or parts may not be covered by the warranty.
Troubleshoot a problem 132
To accept any and all of these risks and to proceed with the use of non-genuine supplies or parts in your
printer, do either of the following:
For touch‑screen printer models, press
twice, and then press twice.
For non‑touch‑screen printer models, press and hold X and
simultaneously for 15 seconds.
If you do not want to accept these risks, then remove the third-party supply or part from your printer and
install a genuine supply or part from the printer manufacturer.
Clearing jams
Avoiding jams
Load paper properly
•
Make sure that the paper lies flat in the tray.
Correct loading of paper Incorrect loading of paper
• Do not load or remove a tray while the printer is printing.
• Do not load too much paper. Make sure that the stack height is below the maximum paper fill indicator.
• Do not slide paper into the tray. Load paper as shown in the illustration.
• Make sure that the paper guides are positioned correctly and are not pressing tightly against the paper or
envelopes.
• Push the tray firmly into the printer after loading paper.
Troubleshoot a problem 133
Use recommended paper
•
Use only recommended paper or specialty media.
• Do not load paper that is wrinkled, creased, damp, bent, or curled.
• Flex, fan, and align the paper edges before loading.
• Do not use paper that has been cut or trimmed by hand.
• Do not mix paper sizes, weights, or types in the same tray.
• Make sure that the paper size and type are set correctly on the computer or printer control panel.
• Store paper according to manufacturer recommendations.
Identifying jam locations
Notes:
• When Jam Assist is set to On, the printer flushes blank pages or pages with partial prints after a jammed
page has been cleared. Check your printed output for blank pages.
• When Jam Recovery is set to On or Auto, the printer reprints jammed pages.
Jam locations
1 Automatic document feeder
2 Standard bin
3 Multipurpose feeder
4 Trays
Troubleshoot a problem 134
Jam locations
5 Duplex unit
6 Rear door
Paper jam in the automatic document feeder
1 Remove all original documents from the ADF tray.
2 Open the ADF cover.
3 Remove the jammed paper.
Note: Make sure that all paper fragments are removed.
4 Close the ADF cover.
Paper jam in the standard bin
1 Raise the scanner, and then remove the jammed paper.
Note: Make sure that all paper fragments are removed.
Troubleshoot a problem 135
2 Lower the scanner.
Paper jam in the multipurpose feeder
1 Remove paper from the multipurpose feeder.
2 Remove the jammed paper.
Note: Make sure that all paper fragments are removed.
3 Close the multipurpose feeder.
4 Open the front door.
Warning—Potential Damage: To prevent damage from electrostatic discharge, touch any exposed metal
frame of the printer before accessing or touching interior areas of the printer.
Troubleshoot a problem 136
5 Remove the imaging unit.
Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes.
Extended exposure to light may cause print quality problems.
Warning—Potential Damage: Do not touch the photoconductor drum. Doing so may
aect
the quality of
future print jobs.
Troubleshoot a problem 137
6 Remove the jammed paper.
CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a
hot component, allow the surface to cool before touching it.
Note: Make sure that all paper fragments are removed.
7 Insert the imaging unit.
8 Close the door.
Troubleshoot a problem 138
9 Open the multipurpose feeder.
10 Flex, fan, and align the paper edges before loading.
11 Reload paper.
Troubleshoot a problem 139
Paper jam in trays
1 Remove the tray.
2 Open the front door.
Warning—Potential Damage: To prevent damage from electrostatic discharge, touch any exposed metal
frame of the printer before accessing or touching interior areas of the printer.
Troubleshoot a problem 140
3 Remove the imaging unit.
Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes.
Extended exposure to light may cause print quality problems.
Warning—Potential Damage: Do not touch the photoconductor drum. Doing so may aect the quality of
future print jobs.
4 Remove the jammed paper.
CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a
hot component, allow the surface to cool before touching it.
Note: Make sure that all paper fragments are removed.
Troubleshoot a problem 141
5 Insert the imaging unit.
6 Close the front door, and then insert the tray.
7 Open the rear door.
CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a
hot component, allow the surface to cool before touching it.
8 Remove the jammed paper.
Note: Make sure that all paper fragments are removed.
9 Close the rear door.
Troubleshoot a problem 142
10 Remove the optional tray.
11 Remove the jammed paper.
Note: Make sure that all paper fragments are removed.
12 Insert the tray.
Paper jam in the duplex unit
1 Open the front door.
Warning—Potential Damage: To prevent damage from electrostatic discharge, touch any exposed metal
frame of the printer before accessing or touching interior areas of the printer.
Troubleshoot a problem 143
2 Remove the imaging unit.
Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes.
Extended exposure to light may cause print quality problems.
Warning—Potential Damage: Do not touch the photoconductor drum. Doing so may
aect
the quality of
future print jobs.
Troubleshoot a problem 144
3 Remove the jammed paper.
CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a
hot component, allow the surface to cool before touching it.
Note: Make sure that all paper fragments are removed.
4 Insert the imaging unit.
5 Close the door.
6 Remove the tray.
Troubleshoot a problem 145
7 Push the duplex unit latch to open the duplex unit.
8 Remove the jammed paper.
Note: Make sure that all paper fragments are removed.
9 Close the duplex unit.
10 Insert the tray.
Paper jam in the rear door
1 Open the front door.
Warning—Potential Damage: To prevent damage from electrostatic discharge, touch any exposed metal
frame of the printer before accessing or touching interior areas of the printer.
Troubleshoot a problem 146
2 Remove the imaging unit.
Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes.
Extended exposure to light may cause print quality problems.
Warning—Potential Damage: Do not touch the photoconductor drum. Doing so may
aect
the quality of
future print jobs.
Troubleshoot a problem 147
3 Open the rear door.
CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a
hot component, allow the surface to cool before touching it.
4 Remove the jammed paper.
Note: Make sure that all paper fragments are removed.
5 Close the rear door.
6 Insert the imaging unit.
7 Close the front door.
Troubleshoot a problem 148
Paper feed problems
Envelope seals when printing
Action Yes No
Step 1
a Use an envelope that has been stored in a dry environment.
Note: Printing on envelopes with high moisture content can
seal the flaps.
b Send the print job.
Does the envelope seal when printing?
Go to step 2. The problem is
solved.
Step 2
a Make sure that the paper type is set to Envelope.
From the control panel, touch Settings > Paper > Tray
Configuration > Paper Size/Type > select a paper source
b Send the print job.
Does the envelope seal when printing?
Contact your
dealer. The problem is
solved.
Collated printing does not work
Action Yes No
Step 1
a From the control panel, touch Settings > Print > Layout >
Collate > On [1,2,1,2,1,2].
b Print the document.
Are the pages collated correctly?
The problem is
solved.
Go to step 2.
Step 2
a From the document that you are trying to print, open the Print
dialog, and then select Collate.
b Print the document.
Are the pages collated correctly?
The problem is
solved.
Go to step 3.
Step 3
a Reduce the number of pages to print.
b Print the document.
Are the pages collated correctly?
The problem is
solved.
Contact your
dealer.
Troubleshoot a problem 149
Tray linking does not work
Action Yes No
Step 1
a Check if the trays contain the same paper size and paper type.
b Check if the paper guides are positioned correctly.
c Print the document.
Do the trays link correctly?
The problem is
solved.
Go to step 2.
Step 2
a From the home screen, touch Settings > Paper > Tray
Configuration > Paper Size/Type.
b Set the paper size and paper type to match the paper loaded
in the linked trays.
c Print the document.
Do the trays link correctly?
The problem is
solved.
Go to step 3.
Step 3
a Make sure that Tray Linking is set to Automatic. For more
information, see
“Linking trays” on page 30.
b Print the document.
Do the trays link correctly?
The problem is
solved.
Contact your
dealer.
Paper frequently jams
Action Yes No
Step 1
a Remove the tray.
b Check if paper is loaded correctly.
Notes:
• Make sure that the paper guides are positioned correctly.
• Make sure that the stack height is below the maximum
paper fill indicator.
• Make sure to print on recommended paper size and type.
c Insert the tray.
d Print the document.
Do paper jams occur frequently?
Go to step 2. The problem is
solved.
Troubleshoot a problem 150
Action Yes No
Step 2
a From the home screen, touch Settings > Paper > Tray
Configuration > Paper Size/Type.
b Set the correct paper size and type.
c Print the document.
Do paper jams occur frequently?
Go to step 3. The problem is
solved.
Step 3
a Load paper from a fresh package.
Note: Paper absorbs moisture due to high humidity. Store
paper in its original wrapper until you are ready to use it.
b Print the document.
Do paper jams occur frequently?
Contact your
dealer. The problem is
solved.
Jammed pages are not reprinted
Action Yes No
a From the home screen, touch Settings > Device >
Notifications
> Jam Content Recovery.
b In the Jam Recovery menu, select On or Auto.
c Print the document.
Are the jammed pages reprinted?
The problem is
solved.
Contact your
dealer.
Printing problems
Print jobs do not print
Action Yes No
Step 1
a From the document you are trying to print, open the Print
dialog, and then check if you have selected the correct printer.
b Print the document.
Is the document printed?
The problem is
solved.
Go to step 2.
Step 2
a Check if the printer is on.
b Resolve any error messages that appear on the display.
c Print the document.
Is the document printed?
The problem is
solved.
Go to step 3.
Troubleshoot a problem 151
Action Yes No
Step 3
a Check if the ports are working and if the cables are securely
connected to the computer and the printer.
For more information, see the setup documentation that came
with the printer.
b Print the document.
Is the document printed?
The problem is
solved.
Go to step 4.
Step 4
a Turn o the printer, wait for about 10 seconds, and then turn on
the printer.
b Print the document.
Is the document printed?
The problem is
solved.
Go to step 5.
Step 5
a Remove, and then reinstall the print driver.
b Print the document.
Is the document printed?
The problem is
solved.
Contact your
dealer.
Confidential and other held documents do not print
Action Yes No
Step 1
a From the control panel, check if the documents appear in the
Held Jobs list.
Note: If the documents are not listed, then print the
documents using the Print and Hold options.
b Print the documents.
Are the documents printed?
The problem is
solved.
Go to step 2.
Step 2
The print job may contain a formatting error or invalid data. Delete
the print job, and then send it again.
Are the documents printed?
The problem is
solved.
Go to step 3.
Troubleshoot a problem 152
Action Yes No
Step 3
If you are printing from the Internet, then the printer may be reading
the multiple job titles as duplicates.
For Windows users
a Open the Printing Preferences dialog.
b From the Print and Hold tab, click Use Print and Hold, and then
click Keep duplicate documents.
c Enter a PIN, and then save the changes.
d Send the print job.
For Macintosh users
a Save and name each job dierently.
b Send the job individually.
Are the documents printed?
The problem is
solved.
Go to step 4.
Step 4
a Delete some held jobs to free up printer memory.
b Print the documents.
Are the documents printed?
The problem is
solved.
Contact your
dealer.
Job prints from the wrong tray or on the wrong paper
Action Yes No
Step 1
a Check if you are printing on the correct paper.
b Print the document.
Is the document printed on the correct paper?
Go to step 2. Load the correct
paper size and paper
type.
Step 2
a Depending on your operating system, specify the paper size
and paper type from the Printing Preferences or Print dialog.
Note: You can also change the settings on the printer control
panel. From the home screen, touch Settings > Paper > Tray
Configuration > Paper Size/Type.
b Make sure that the settings match the paper loaded.
c Print the document.
Is the document printed on the correct paper?
The problem is
solved.
Go to step 3.
Troubleshoot a problem 153
Action Yes No
Step 3
a Check if the trays are linked.
For more information, see
“Linking trays” on page 30.
b Print the document.
Is the document printed from the correct tray?
The problem is
solved.
Contact your
dealer.
Slow printing
Action Yes No
Step 1
Make sure that the printer cable is securely connected to the
printer and to the computer, print server, option, or other network
device.
Is the printer printing slow?
Go to step 2. The problem is
solved.
Step 2
a Make sure that the printer is not in Quiet Mode.
From the home screen, touch Settings > Device > Maintenance
> Config Menu > Device Operations > Quiet Mode.
b Print the document.
Is the printer printing slow?
Go to step 3. The problem is
solved.
Step 3
a Depending on your operating system, specify the print
resolution from the Printing Preferences or Print dialog.
b Set the resolution to 600 dpi.
c Print the document.
Is the printer printing slow?
Go to step 4. The problem is
solved.
Step 4
a From the home screen, touch Settings > Print > Quality > Print
Resolution.
b Set the resolution to 600 dpi.
c Print the document.
Is the printer printing slow?
Go to step 5. The problem is
solved.
Troubleshoot a problem 154
Action Yes No
Step 5
a Depending on your operating system, specify the paper type
from the Printing Preferences or Print dialog.
Notes:
• Make sure that the setting matches the paper loaded.
• You can also change the setting on the printer control
panel.
• Heavier paper prints more slowly.
• Paper narrower than letter, A4, and legal may print more
slowly.
b Print the document.
Is the printer printing slow?
Go to step 6. The problem is
solved.
Step 6
a Make sure that the printer settings for texture and weight match
the paper being loaded.
From the home screen, touch Settings > Paper > Media
Configuration > Media Types.
Note: Rough paper textures and heavy paper weights may
print more slowly.
b Print the document.
Is the printer printing slow?
Go to step 7. The problem is
solved.
Step 7
Remove held jobs.
Is the printer printing slow?
Go to step 8. The problem is
solved.
Step 8
a Make sure that the printer is not overheating.
Notes:
• Allow the printer to cool down after a long print job.
• Observe the recommended ambient temperature for the
printer. For more information, see
“Selecting a location
for the printer” on page 17.
b Print the document.
Is the printer printing slow?
Contact your
dealer. The problem is
solved.
Troubleshoot a problem 155
Print quality problems
Print quality is poor
Find the image that resembles the print quality problem you are having, and then click the link below it to read
problem-solving steps.
“Blank or white pages” on
page 157
“Dark print” on page 157 “Fine lines are not printed
correctly” on page 159
“Folded or wrinkled paper”
on page 159
“Gray background ” on
page 160
“Horizontal light bands”
on page 168
“Incorrect margins” on
page 161
“Light print” on page 162
“Mottled print and dots” on
page 163
“Paper curl” on page 164 “Print crooked or skewed”
on page 166
“Repeating defects” on
page 171
“Solid black pages” on
page 166
“Text or images cut o” on
page 167
“Toner easily rubs o” on
page 167
“Vertical dark bands” on
page 170
Troubleshoot a problem 156
“Vertical dark lines or
streaks” on page 171
“Vertical dark streaks with
print missing” on
page 171
“Vertical light bands” on
page 169
“Vertical white lines” on
page 169
Blank or white pages
Contact your dealer.
Dark print
Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to
Settings > Troubleshooting > Print Quality Test Pages. For non‑touch‑screen printer models, press
to
navigate through the settings.
Action Yes No
Step 1
a Check if the printer is using a genuine and supported toner
cartridge.
Note: If the cartridge is not supported, then install a
supported one.
b Print the document.
Is the print dark?
Go to step 2. The problem is
solved.
Troubleshoot a problem 157
Action Yes No
Step 2
a Turn o the printer, wait for about 10 seconds, and then turn on
the printer.
b Reduce toner darkness. From the control panel, navigate to:
Settings > Print > Quality > Toner Darkness
c Print the document.
Is the print dark?
Go to step 3. The problem is
solved.
Step 3
a Depending on your operating system, specify the paper type
from the Printing Preferences or Print dialog.
Notes:
• Make sure that the setting matches the paper loaded.
• You can also change the setting on the printer control
panel. Navigate to Settings > Paper > Tray Configuration
> Paper Size/Type.
b Print the document.
Is the print dark?
Go to step 4. The problem is
solved.
Step 4
Check if the paper has texture or rough finishes.
Are you printing on textured or rough paper?
Go to step 5. Go to step 6.
Step 5
a Replace textured paper with plain paper.
b Print the document.
Is the print dark?
Go to step 6. The problem is
solved.
Step 6
a Load paper from a fresh package.
Note: Paper absorbs moisture due to high humidity. Store
paper in its original wrapper until you are ready to use it.
b Print the document.
Is the print dark?
Contact your
dealer. The problem is
solved.
Troubleshoot a problem 158
Fine lines are not printed correctly
Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to
Settings > Troubleshooting > Print Quality Test Pages. For non‑touch‑screen printer models, press
to
navigate through the settings.
Action Yes No
Step 1
a Check if the printer is using a genuine and supported toner
cartridge.
Note: If the cartridge is not supported, then install a
supported one.
b Print the document.
Are fine lines not printed correctly?
Go to step 2. The problem is
solved.
Step 2
a Increase toner darkness.
From the control panel, navigate to:
Settings > Print > Quality > Toner Darkness
b Print the document.
Are fine lines not printed correctly?
Contact your
dealer. The problem is
solved.
Folded or wrinkled paper
Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to
Settings > Troubleshooting > Print Quality Test Pages. For non‑touch‑screen printer models, press
to
navigate through the settings.
Troubleshoot a problem 159
Action Yes No
Step 1
a Check if the printer is using a genuine and supported toner
cartridge.
Note: If the cartridge is not supported, then install a
supported one.
b Print the document.
Is the paper folded or wrinkled?
Go to step 2. The problem is
solved.
Step 2
a Load paper from a fresh package.
Note: Paper absorbs moisture due to high humidity. Store
paper in its original wrapper until you are ready to use it.
b Print the document.
Is the paper folded or wrinkled?
Go to step 3. The problem is
solved.
Step 3
a Depending on your operating system, specify the paper type
from the Printing Preferences or Print dialog.
Notes:
• Make sure that the setting matches the paper loaded.
• You can also change the setting on the printer control
panel. Navigate to Settings > Paper > Tray Configuration
> Paper Size/Type.
b Print the document.
Is the paper folded or wrinkled?
Contact your
dealer. The problem is
solved.
Gray background
Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to
Settings > Troubleshooting > Print Quality Test Pages. For non‑touch‑screen printer models, press
to
navigate through the settings.
Troubleshoot a problem 160
Action Yes No
Step 1
a Turn o the printer, wait for 10 seconds, and then turn on the
printer.
b Decrease toner darkness.
From the control panel, navigate to:
Settings > Print > Quality > Toner Darkness
c Print the document.
Does gray background appear on prints?
Go to step 2. The problem is
solved.
Step 2
a Check if the printer is using a genuine and supported toner
cartridge.
Note: If the toner cartridge is not supported, then install a
supported one.
b Print the document.
Does gray background appear on prints?
Go to step 3. The problem is
solved.
Step 3
a Depending on your operating system, specify the paper type
from the Printing Preferences or Print dialog.
Notes:
• Make sure that the setting matches the paper loaded.
• You can also change the setting on the printer control
panel. Navigate to Settings > Paper > Tray Configuration
> Paper Size/Type.
b Print the document.
Does gray background appear on prints?
Contact your
dealer. The problem is
solved.
Incorrect margins
Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to
Settings > Troubleshooting > Print Quality Test Pages. For non-touch-screen printer models, press
to
navigate through the settings.
Troubleshoot a problem 161
Action Yes No
Step 1
a Adjust the paper guides to the correct position for the paper
loaded.
b Print the document.
Are the margins correct?
The problem is
solved.
Go to step 2.
Step 2
a Depending on your operating system, specify the paper size
from the Printing Preferences or Print dialog.
Notes:
• Make sure that the setting matches the paper loaded.
• You can also change the setting from the printer control
panel. Navigate to Settings > Paper > Tray Configuration
> Paper Size/Type.
b Print the document.
Are the margins correct?
The problem is
solved.
Contact your
dealer.
Light print
Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to
Settings > Troubleshooting > Print Quality Test Pages. For non‑touch‑screen printer models, press
to
navigate through the settings.
Action Yes No
Step 1
a Check if the printer is using a genuine and supported toner
cartridge.
Note: If the cartridge is not supported, then install a
supported one.
b Print the document.
Is the print light?
Go to step 2. The problem is
solved.
Troubleshoot a problem 162
Action Yes No
Step 2
a Turn o the printer, wait for about 10 seconds, and then turn on
the printer.
b Increase toner darkness. From the control panel, navigate to:
Settings > Print > Quality > Toner Darkness
c Print the document.
Is the print light?
Go to step 3. The problem is
solved.
Step 3
a Depending on your operating system, specify the paper type
from the Printing Preferences or Print dialog.
Notes:
• Make sure that the setting matches the paper loaded.
• You can also change the setting on the printer control
panel. Navigate to Settings > Paper > Tray Configuration
> Paper Size/Type
b Print the document.
Is the print light?
Go to step 4. The problem is
solved.
Step 4
Check if the print resolution is set to 600 dpi.
a From the control panel, navigate to:
Settings > Print > Quality > Print Resolution
b Print the document.
Is the print light?
Go to step 5. The problem is
solved.
Step 5
Check the status of the toner cartridge, and replace if necessary.
a From the control panel, navigate to:
Status/Supplies > Supplies
b Print the document.
Is the print light?
Contact your
dealer. The problem is
solved.
Mottled print and dots
Troubleshoot a problem 163
Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to
Settings > Troubleshooting > Print Quality Test Pages. For non‑touch‑screen printer models, press
to
navigate through the settings.
Action Yes No
Step 1
a Check if the printer is using a genuine and supported toner
cartridge.
Note: If the cartridge is not supported, then install a
supported one.
b Print the document.
Is the print mottled?
Go to step 2. The problem is
solved.
Step 2
Check the printer for leaked toner contamination.
Is the printer free of leaked toner?
Go to step 3. Contact your
dealer.
Step 3
Check the status of the imaging unit. From the control panel,
navigate to:
Status/Supplies > Supplies
Is the imaging unit near end of life?
Contact your
dealer.Contact your dealer.
Paper curl
Action Yes No
Step 1
a Check if the paper loaded is supported.
Note: If paper is not supported, then load a supported paper.
b Print the document.
Is the paper curled?
Go to step 2. The problem is
solved.
Troubleshoot a problem 164
Action Yes No
Step 2
a Check if the printer is using a genuine and supported toner
cartridge.
Note: If the cartridge is not supported, then install a
supported one.
b Print the document.
Is the paper curled?
Go to step 3. The problem is
solved.
Step 3
a Adjust the guides in the tray to the correct position for the paper
loaded.
b Print the document.
Is the paper curled?
Go to step 4. The problem is
solved.
Step 4
a Depending on your operating system, specify the paper size
and paper type from the Printing Preferences or Print dialog.
Notes:
• Make sure that the settings match the paper loaded.
• You can also change the settings on the printer control
panel. Navigate to Settings > Paper > Tray Configuration
> Paper Size/Type. For non‑touch‑screen printer models,
press
to navigate through the settings.
b Print the document.
Is the paper curled?
Go to step 5. The problem is
solved.
Step 5
a Remove paper, flip it over, and then reload paper.
b Print the document.
Is the paper curled?
Go to step 6. The problem is
solved.
Step 6
a Load paper from a fresh package.
Note: Paper absorbs moisture due to high humidity. Store
paper in its original wrapper until you are ready to use it.
b Print the document.
Is the paper curled?
Contact your
dealer. The problem is
solved.
Troubleshoot a problem 165
Print crooked or skewed
Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to
Settings > Troubleshooting > Print Quality Test Pages. For non‑touch‑screen printer models, press
to
navigate through the settings.
Action Yes No
Step 1
a Adjust the guides in the tray to the correct position for the paper
loaded.
b Print the document.
Is the print crooked or skewed?
Go to step 2. The problem is
solved.
Step 2
a Check if the paper loaded is supported.
Note: If paper is not supported, then load a supported paper.
b Print the document.
Is the print crooked or skewed?
Contact your
dealer. The problem is
solved.
Solid black pages
Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to
Settings > Troubleshooting > Print Quality Test Pages. For non‑touch‑screen printer models, press
to
navigate through the settings.
Troubleshoot a problem 166
Action Yes No
a Check if the printer is using a genuine and supported toner
cartridge.
Note: If the toner cartridge is not supported, then install a
supported one.
b Print the document.
Is the printer printing solid black pages?
Contact your
dealer. The problem is
solved.
Text or images cut o
Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to
Settings > Troubleshooting > Print Quality Test Pages. For non‑touch‑screen printer models, press
to
navigate through the settings.
Action Yes No
a Check if the printer is using a genuine and supported toner
cartridge.
Note: If the toner cartridge is not supported, then install a
supported one.
b Print the document.
Are text or images cut
o?
Contact your
dealer. The problem is
solved.
Toner easily rubs o
Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to
Settings > Troubleshooting > Print Quality Test Pages. For non‑touch‑screen printer models, press
to
navigate through the settings.
Troubleshoot a problem 167
Action Yes No
Step 1
a Check if the printer is using a genuine and supported toner
cartridge.
Note: If the cartridge is not supported, then install a
supported one.
b Print the document.
Does toner easily rub o?
Go to step 2. The problem is
solved.
Step 2
a Depending on your operating system, specify the paper type
from the Printing Preferences or Print dialog.
Notes:
• Make sure that the setting matches the paper loaded.
• You can also change the setting on the printer control
panel. Navigate to Settings > Paper > Tray Configuration
> Paper Size/Type.
b Print the document.
Does toner easily rub o?
Contact your
dealer. The problem is
solved.
Horizontal light bands
Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to
Settings > Troubleshooting > Print Quality Test Pages. For non‑touch‑screen printer models, press
to
navigate through the settings.
Action Yes No
Step 1
a Check if the printer is using a genuine and supported toner
cartridge.
Note: If the cartridge is not supported, then install a
supported one.
b Print the document.
Do horizontal light bands appear on prints?
Go to step 2. The problem is
solved.
Troubleshoot a problem 168
Action Yes No
Step 2
a Turn o the printer, wait for about 10 seconds, and then turn on
the printer.
b Print the document.
Do horizontal light bands appear on prints?
Contact your
dealer. The problem is
solved.
Vertical light bands
Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to
Settings > Troubleshooting > Print Quality Test Pages. For non‑touch‑screen printer models, press
to
navigate through the settings.
Action Yes No
a Check if the printer is using a genuine and supported toner
cartridge.
Note: If the cartridge is not supported, then install a
supported one.
b Print the document.
Do vertical light bands appear on prints?
Contact your
dealer. The problem is
solved.
Vertical white lines
Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to
Settings > Troubleshooting > Print Quality Test Pages. For non‑touch‑screen printer models, press
to
navigate through the settings.
Troubleshoot a problem 169
Action Yes No
Step 1
a Check if the printer is using a genuine and supported toner
cartridge.
Note: If the cartridge is not supported, then install a
supported one.
b Print the document.
Do vertical white lines appear on prints?
Go to step 2. The problem is
solved.
Step 2
Fix slow printing problems. For more information, see
“Slow
printing” on page 154.
Do vertical white lines appear on prints?
Contact your
dealer. The problem is
solved.
Vertical dark bands
Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to
Settings > Troubleshooting > Print Quality Test Pages. For non‑touch‑screen printer models, press
to
navigate through the settings.
Action Yes No
a Check if the printer is using a genuine and supported toner
cartridge.
Note: If the toner cartridge is not supported, then install a
supported one.
b Print the document.
Do vertical dark bands appear on prints?
Contact your
dealer. The problem is
solved.
Troubleshoot a problem 170
Vertical dark lines or streaks
Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to
Settings > Troubleshooting > Print Quality Test Pages. For non‑touch‑screen printer models, press
to
navigate through the settings.
Action Yes No
a Check if the printer is using a genuine and supported toner
cartridge.
Note: If the toner cartridge is not supported, then install a
supported one.
b Print the document.
Do vertical dark lines or streaks appear on prints?
Contact your
dealer. The problem is
solved.
Vertical dark streaks with print missing
Contact your dealer.
Repeating defects
Contact your dealer.
Troubleshoot a problem 171
Faxing problems
Caller ID is not shown
Action Yes No
Enable caller ID.
From the home screen, touch Settings > Fax > Fax Setup > Fax
Receive Settings > Admin Controls > Enable Caller ID.
Does the caller ID appear?
The problem is
solved.
Contact your
dealer.
Cannot send or receive faxes
Action Yes No
Step 1
Resolve any error messages that appear on the display.
Can you send or receive a fax?
The problem is
solved.
Go to step 2.
Step 2
Make sure that the cable connections for the following equipment
are secure:
• Telephone
• Handset
• Answering machine
Can you send or receive a fax?
The problem is
solved.
Go to step 3.
Step 3
Check for a dial tone.
• Call the fax number to check if it is working properly.
• If you are using the On Hook Dial feature, then turn up the
volume to check if you hear a dial tone.
Can you hear a dial tone?
Go to step 5. Go to step 4.
Step 4
Check the telephone wall jack.
a Connect the analog telephone directly to the wall jack.
b Listen for a dial tone.
c If you do not hear a dial tone, then use a dierent telephone
cable.
d If you still do not hear a dial tone, then connect the analog
telephone to a dierent wall jack.
e If you hear a dial tone, then connect the printer to that wall jack.
Can you send or receive a fax?
The problem is
solved.
Go to step 5.
Troubleshoot a problem 172
Action Yes No
Step 5
Check if the printer is connected to an analog phone service or to
the correct digital connector.
• If you are using an Integrated Services for Digital Network
(ISDN) telephone service, then connect to an analog telephone
port of an ISDN terminal adapter. For more information, contact
your ISDN provider.
• If you are using DSL, then connect to a DSL filter or router that
supports analog use. For more information, contact your DSL
provider.
• If you are using a private branch exchange (PBX) telephone
service, then make sure that you are connecting to an analog
connection on the PBX. If none exists, then consider installing
an analog telephone line for the fax machine.
Can you send or receive a fax?
The problem is
solved.
Go to step 6.
Step 6
Temporarily disconnect other equipment and disable other
telephone services.
a Disconnect other equipment (such as answering machines,
computers, modems, or telephone line splitters) between the
printer and the telephone line.
b Disable call waiting and voice mail. For more information,
contact your telephone company.
Can you send or receive a fax?
The problem is
solved.
Go to step 7.
Step 7
Scan the original document one page at a time.
a Dial the fax number.
b Scan the document.
Can you send or receive a fax?
The problem is
solved.
Contact your dealer.
Troubleshoot a problem 173
Can receive but not send faxes
Action Yes No
Step 1
Load the original document properly into the ADF tray or on the
scanner glass.
Can you send faxes?
The problem is
solved.
Go to step 2.
Step 2
Set up the shortcut number properly.
• Check if the shortcut number is set for the telephone number
that you want to dial.
• Dial the telephone number manually.
Can you send faxes?
The problem is
solved.
Contact your
dealer.
Can send but not receive faxes
Action Yes No
Step 1
Make sure that the paper source is not empty.
Can you receive faxes?
The problem is
solved.
Go to step 2.
Step 2
Check the ring count delay settings.
From the home screen, touch Settings > Fax > Fax Setup > Fax
Receive Settings > Rings to Answer.
Can you receive faxes?
The problem is
solved.
Go to step 3.
Step 3
If the printer is printing blank pages, then see
“Blank or white
pages” on page 157.
Can you receive faxes?
The problem is
solved.
Contact your
dealer.
Troubleshoot a problem 174
Poor fax print quality
Action Yes No
Step 1
Make sure that there are no print quality defects.
a From the control panel, touch Settings > Troubleshooting >
Print Quality Test Pages.
b Correct any print quality defects. For more information, see
“Print quality problems” on page 156.
Is the fax print quality satisfactory?
The problem is
solved.
Go to step 2.
Step 2
Decrease the incoming fax transmission speed.
a From the control panel, touch Settings > Fax > Fax Setup > Fax
Receive Settings > Admin Controls.
b In the Max Speed menu, select a lower transmission speed.
Is the fax print quality satisfactory?
The problem is
solved.
Contact your
dealer.
Scanning problems
Cannot scan from a computer
Action Yes No
Step 1
a Turn o the printer, wait for about 10 seconds, and then turn it
back on.
b Resend the scan job.
Can you send the scan job?
The problem is
solved.
Go to step 2.
Step 2
a Make sure that the cables between the printer and the print
server are secure.
For more information, see the setup documentation that came
with the printer.
b Resend the scan job.
Can you send the scan job?
The problem is
solved.
Contact your
dealer.
Troubleshoot a problem 175
Partial copies of document or photo
Action Yes No
Step 1
a Make sure that the document or photo is loaded facedown on
the upper left corner of the scanner glass.
b Copy the document or photo.
Is the document or photo copied correctly?
The problem is
solved.
Go to step 2.
Step 2
a Match the paper size setting and the paper loaded in the tray.
b Copy the document or photo.
Is the document or photo copied correctly?
The problem is
solved.
Contact your
dealer.
Scan job was not successful
Action Yes No
Step 1
Check the cable connections.
a Make su re that the Ethernet or USB cabl e i s securely c onnec ted
to the computer and the printer.
b Resend the scan job.
Is the scan job successful?
The problem is
solved.
Go to step 2.
Step 2
Check the file that you want to scan.
a Make sure that the file name is not already used in the
destination folder.
b Make sure that the document or photo you want to scan is not
open in another application.
c Resend the scan job.
Is the scan job successful?
The problem is
solved.
Go to step 3.
Step 3
a Make sure that the Append time stamp or the Overwrite
existing file check box is selected in the destination
configuration
settings.
b Resend the scan job.
Is the scan job successful?
The problem is
solved.
Troubleshoot a problem 176
Poor copy quality
Action Yes No
Step 1
a Clean the scanner glass and the ADF glass with a damp, soft,
lint‑free cloth. If your printer has a second ADF glass inside the
ADF, then also clean that glass.
For more information, see
“Cleaning the scanner” on page
125.
b Make sure that the document or photo is loaded facedown on
the upper left corner of the scanner glass.
c Copy the document or photo.
Is the copy quality satisfactory?
The problem is
solved.
Go to step 2.
Step 2
a Check the quality of the original document or photo.
b Adjust the scan quality settings.
c Copy the document or photo.
Is the copy quality satisfactory?
The problem is
solved.
Contact your
dealer.
Vertical dark streaks on output when scanning from the ADF
Action Yes No
a Open the scanner cover.
b Using a damp, soft, lint‑free cloth, wipe the ADF glass and the
ADF glass pad.
c Close the scanner cover.
d Scan the document.
Do vertical streaks appear on scanned documents?
Contact your
dealer. The problem is
solved.
Troubleshoot a problem 177
Scanner does not close
Action Yes No
Remove obstructions that keep the scanner unit open.
Did the scanner unit close correctly?
The problem is
solved.
Contact your
dealer.
Scanning takes too long or freezes the computer
Action Yes No
Close all applications that are interfering with the scan.
Does scanning take too long or freeze the computer?
Contact your
dealer. The problem is
solved.
Scanner does not respond
Action Yes No
Step 1
a Check if the power cord is connected properly to the printer
and the electrical outlet.
CAUTION—POTENTIAL INJURY: To avoid the risk of fire
or electrical shock, connect the power cord to an
appropriately rated and properly grounded electrical outlet
that is near the product and easily accessible.
b Copy or scan the document.
Is the scanner responding?
The problem is
solved.
Go to step 2.
Step 2
a Check if the printer is turned on.
b Resolve any error messages that appear on the display.
c Copy or scan the document.
Is the scanner responding?
The problem is
solved.
Go to step 3.
Step 3
a Turn o the printer, wait for about 10 seconds, and then turn the
printer on.
b Copy or scan the document.
Is the scanner responding?
The problem is
solved.
Contact your
dealer.
Troubleshoot a problem 178
Adjusting scanner registration
1 From the control panel, navigate to:
Settings > Device > Maintenance > Config Menu > Scanner Configuration > Scanner Manual Registration
2 To uc h Print Quick Test.
3 Place the Print Quick Test page on the scanner glass, and then touch Flatbed Registration.
4 Tou ch Copy Quick Test.
5 Compare the Copy Quick Test page with the original document.
Note: If the margins of the test page are dierent from the original document, then adjust Left Margin and
Top Margin.
6 Repeat step 4 and step 5 until the margins of the Copy Quick Test page closely match the original document.
Adjusting ADF registration
1 From the control panel, navigate to:
Settings > Device > Maintenance > Config Menu > Scanner Configuration > Scanner Manual Registration
2 To uc h Print Quick Test.
3 Place the Print Quick Test page on the ADF tray.
4 Tou ch Front ADF Registration or Rear ADF Registration.
Notes:
• To align Front ADF Registration, place the test page faceup, short edge first into the ADF.
• To align Rear ADF Registration, place the test page facedown, short edge first into the ADF.
5 Tou ch Copy Quick Test.
6 Compare the Copy Quick Test page with the original document.
Note: If the margins of the test page are dierent from the original document, then adjust Horizontal
Adjust and Top Margin.
7 Repeat step 5 and step 6 until the margins of the Copy Quick Test page closely match the original document.
Contacting your dealer
Before contacting your dealer, make sure to have the following information:
• Printer problem
• Error message
• Printer model type and serial number
Visit the place where you purchased your printer.
Troubleshoot a problem 179
Notices
Product information
Product name:
DIGITAL MULTIFUNCTIONAL SYSTEM
MX-B427W
Machine type:
7019
Model(s):
4b6 and its equivalent models
Edition notice
September 2020
The following paragraph does not apply to any country where such provisions are inconsistent with local
law: THIS PUBLICATION IS PROVIDED “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR
IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS
FOR A PARTICULAR PURPOSE. Some states do not allow disclaimer of express or implied warranties in certain
transactions; therefore, this statement may not apply to you.
This publication could include technical inaccuracies or typographical errors. Changes are periodically made
to the information herein; these changes will be incorporated in later editions. Improvements or changes in the
products or the programs described may be made at any time.
GOVERNMENT END USERS
The Software Program and any related documentation are "Commercial Items," as that term is
defined
in 48
C.F.R. 2.101, "Computer Software" and "Commercial Computer Software Documentation," as such terms are
used in 48 C.F.R. 12.212 or 48 C.F.R. 227.7202, as applicable. Consistent with 48 C.F.R. 12.212 or 48 C.F.R.
227.7202-1 through 227.7207-4, as applicable, the Commercial Computer Software and Commercial Software
Documentation are licensed to the U.S. Government end users (a) only as Commercial Items and (b) with only
those rights as are granted to all other end users pursuant to the terms and conditions herein.
Supplies
Standard supplies for this product that can be replaced by the user include toner cartridges.
Be sure to use only SHARP-specified products for the toner cartridges.
Notices 180
GENUINE SUPPLIES
For best copying results, be sure to use only Sharp Genuine Supplies which are designed,
engineered, and tested to maximize the life and performance of Sharp products. Look for the
Genuine Supplies label on the toner package.
Noise emission levels
The following measurements were made in accordance with ISO 7779 and reported in conformance with ISO
9296.
Note: Some modes may not apply to your product.
1-meter average sound pressure, dBA
Printing One-sided: 53
Two-sided: 50
Scanning 58
Copying 59
Ready 14
Waste from Electrical and Electronic Equipment (WEEE) directive
The WEEE logo
signifies
specific
recycling programs and procedures for electronic products in countries of the
European Union. We encourage the recycling of our products. If you have further questions about recycling
options, contact your local sales oce.
India E-Waste notice
Notices 181
This product complies with the India E-Waste (Management and Handling) Rules, 2011, which prohibit use of
lead, mercury, hexavalent chromium, polybrominated biphenyls, or polybrominated diphenyl ethers in
concentrations exceeding 0.1％ by weight and 0.01% by weight for cadmium, except for the exemption set in
Schedule II of the Rules.
Product disposal
Do not dispose of the printer or supplies in the same manner as normal household waste. Consult your local
authorities for disposal and recycling options.
Static sensitivity notice
This symbol identifies static-sensitive parts. Do not touch the areas near these symbols without first touching
a metal surface in an area away from the symbol.
To prevent damage from electrostatic discharge when performing maintenance tasks such as clearing paper
jams or replacing supplies, touch any exposed metal frame of the printer before accessing or touching interior
areas of the printer even if the symbol is not present.
ENERGY STAR
Any product bearing the ENERGY STAR
®
emblem on the product or on a start-up screen is
certified
to comply
with Environmental Protection Agency (EPA) ENERGY STAR requirements as of the date of manufacture.
Temperature information
Ambient operating temperature 10 to 32.2°C (50 to 90°F)
Shipping temperature -40 to 40°C (-40 to 104°F)
Storage temperature and relative humidity -40 to 40°C (-40 to 104°F)
8 to 80% RH
Notices 182
Laser notice
The printer is
certified
in the U.S. to conform to the requirements of DHHS 21 CFR, Chapter I, Subchapter J for
Class I (1) laser products, and elsewhere is certified as a Class I laser product conforming to the requirements
of IEC 60825-1: 2014.
Class I laser products are not considered to be hazardous. The laser system and printer are designed so there
is never any human access to laser radiation above a Class I level during normal operation, user maintenance,
or prescribed service conditions. The printer has a non-serviceable printhead assembly that contains a laser
with the following specifications:
Class: IIIb (3b) AlGaInP
Nominal output power (milliwatts): 25
Wavelength (nanometers): 775–800
Power consumption
Product power consumption
The following table documents the power consumption characteristics of the product.
Note: Some modes may not apply to your product.
Mode Description Power consumption
(Watts)
Printing The product is generating hard‑copy output from electronic inputs. One-sided: 580
Two-sided: 330
Copy The product is generating hard‑copy output from hard‑copy original
documents.
600
Scan The product is scanning hard‑copy documents. 14
Ready The product is waiting for a print job. 7.5
Sleep Mode The product is in a high‑level energy‑saving mode. 1.1
Hibernate The product is in a low‑level energy‑saving mode. 0.1
O The product is plugged into an electrical outlet, but the power switch is
turned o.
0.1
The power consumption levels listed in the previous table represent time-averaged measurements.
Instantaneous power draws may be substantially higher than the average.
Sleep Mode
This product is designed with an energy-saving mode called Sleep Mode. The Sleep Mode saves energy by
lowering power consumption during extended periods of inactivity. The Sleep Mode is automatically engaged
after this product is not used for a
specified
period of time, called the Sleep Mode Timeout.
Factory default Sleep Mode Timeout for this product (in minutes): 15
Notices 183
By using the configuration menus, the Sleep Mode Timeout can be modified between 1 minute and 120 minutes.
If the print speed is less than or equal to 30 pages per minute, then you can set the timeout only up to 60
minutes. Setting the Sleep Mode Timeout to a low value reduces energy consumption, but may increase the
response time of the product. Setting the Sleep Mode Timeout to a high value maintains a fast response, but
uses more energy.
Hibernate Mode
This product is designed with an ultra‑low power operating mode called Hibernate mode. When operating in
Hibernate Mode, all other systems and devices are powered down safely.
The Hibernate mode can be entered in any of the following methods:
• Using the Hibernate Timeout
• Using the Schedule Power modes
Factory default Hibernate Timeout for this product in all countries or regions 3 days
The amount of time the printer waits after a job is printed before it enters Hibernate mode can be
modified
between one hour and one month.
O mode
If this product has an o mode which still consumes a small amount of power, then to completely stop product
power consumption, disconnect the power supply cord from the electrical outlet.
Total energy usage
It is sometimes helpful to estimate the total product energy usage. Since power consumption claims are
provided in power units of Watts, the power consumption should be multiplied by the time the product spends
in each mode in order to calculate energy usage. The total product energy usage is the sum of each mode's
energy usage.
Environmental information
Please read this part carefully. It will help you to reduce your impact on the environment and help you to
reduce your costs at the same time.
Saving paper
1 The automated duplex printing function is for printing both sides of paper automatically without turning over
the paper manually. If the machine is equipped with the automated duplex printing function, set up your
print settings on your computer to automatically print double-sided. Please use the automatic duplex printing
function of this machine wherever possible.
2 By printing on recycled paper and thin 64 g/m
2
paper that meet the standard EN12281:2002 and similar
quality standards, you can reduce the impact on the environment.
Saving energy
The ENERGY STAR® program is a voluntary scheme to promote the development and purchase of energy
ecient models, which help to minimize environmental impact. Products which meet the stringent requirements
Notices 184
of the ENERGY STAR program for both environmental benefits and the amount of energy consumption may
carry the ENERGY STAR logo in case they have been registered with an ENERGY STAR program.
Regulatory notices for telecommunication terminal equipment
This section contains regulatory information pertaining to products that contain the analog facsimile card:
Regulatory Type/Model Number:
LEX-M14-002
Notice to users of the US telephone network: FCC requirements
This equipment complies with Part 68 of the FCC rules and the requirements adopted by the Administrative
Council for Terminal Attachments (ACTA). On the back of this equipment is a label that contains, among other
information, a product identifier in the format US:AAAEQ##TXXXX. If requested, this number must be provided
to your telephone company.
This equipment uses the RJ-11C Universal Service Order Code (USOC) jack.
A plug and jack used to connect this equipment to the premises’ wiring and telephone network must comply
with the applicable FCC Part 68 rules and requirements adopted by the ACTA. Use a compliant telephone cord
(RJ-11) that is 26 AWG or larger when connecting this product to the public switched telephone network. See
your setup documentation for more information.
The Ringer Equivalence Number (REN) is used to determine the number of devices that may be connected to
a telephone line. Excessive RENs on a telephone line may result in the devices not ringing in response to an
incoming call. In most but not all areas, the sum of RENs should not exceed five (5.0). To be certain of the number
of devices that may be connected to a line, as determined by the total RENs, contact your local telephone
company. For products approved after July 23, 2001, the REN for this product is part of the product identifier
that has the format US:AAAEQ##TXXXX. The digits represented by ## are the REN without a decimal point
(for example, 03 is a REN of 0.3). For earlier products, the REN is shown separately on the label.
If this equipment causes harm to the telephone network, the telephone company will notify you in advance that
temporary discontinuance of service may be required. If advance notice is not practical, the telephone company
will notify the customer as soon as possible. You will also be advised of your right to file a complaint with the
FCC.
The telephone company may make changes in its facilities, equipment, operations or procedures that could
aect the operation of this equipment. If this happens, the telephone company will provide advance notice in
order for you to make necessary
modifications
to maintain uninterrupted service.
If you experience trouble with this equipment, for repair or warranty information, contact your point of purchase.
If the equipment is causing harm to the telephone network, the telephone company may request that you
disconnect the equipment until the problem is resolved.
This equipment contains no user serviceable parts. For repair and warranty information, contact your point of
purchase.
Connection to party line service is subject to state taris. Contact the state public utility commission, public
service commission, or corporation commission for information.
If your home has specially wired alarm equipment connected to the telephone line, ensure the installation of
this equipment does not disable your alarm equipment. If you have questions about what will disable alarm
equipment, consult your telephone company or a
qualified
installer.
Notices 185
The Telephone Consumer Protection Act of 1991 makes it unlawful for any person to use a computer or other
electronic device, including fax machines, to send any message unless said message clearly contains in a
margin at the top or bottom of each transmitted page or on the first page of the transmission, the date and time
it is sent and an identification of the business or other entity, or other individual sending the message, and the
telephone number of the sending machine or such business, other entity, or individual. (The telephone number
provided may not be a 900 number or any other number for which charges exceed local or long-distance
transmission charges.)
See your user documentation in order to program this information into your fax machine.
Notice to users of the Canadian telephone network
This product meets the applicable Industry Canada technical
specifications.
The Ringer Equivalence Number (REN) indicates the maximum number of devices allowed to be connected to
a telephone interface. The termination of an interface may consist of any combination of devices subject only
to the requirement that the sum of the RENs of all the devices not exceed five. The REN is located on the product
label.
This equipment uses CA11A telephone jacks.
Avis réservé aux utilisateurs du réseau téléphonique du Canada
Ce produit est conforme aux spécifications techniques d’Industrie Canada.
Le numéro REN (ringer equivalence number : numéro d’équivalence de sonnerie) indique le nombre maximum
d'appareils pouvant être connectés à l’interface téléphonique. En bout de ligne, le nombre d’appareils qui
peuvent être connectés n’est pas directement limité, mais la somme des REN de ces appareils ne doit pas
dépasser cinq. Le numéro REN est indiqué sur l'étiquette produit.
Cet équipement utilise des prises de téléphone CA11A.
Notice to users of the New Zealand telephone network
The following are special conditions for the Facsimile User Instructions. The grant of a telepermit for any item
of terminal equipment indicates only that Telecom has accepted that the item complies with minimum conditions
for connection to its network. It indicates no endorsement of the product by Telecom, nor does it provide any
sort of warranty. Above all, it provides no assurance that any item will work correctly in all respects with another
item of telepermitted equipment of a dierent make or model, nor does it imply that any product is compatible
with all of Telecom's network services.
This equipment shall not be set up to make automatic calls to the Telecom “111” Emergency Service.
This equipment may not provide for the eective hand-over of a call to another device connected to the same
line.
This equipment should not be used under any circumstances that may constitute a nuisance to other Telecom
customers.
This equipment is not capable, under all operating conditions, of correct operation at the higher speeds for
which it is designed. Telecom will accept no responsibility should diculties arise in such circumstances.
The decadic (or pulse) dialing on this device is unsuitable for use on the Telecom network in New Zealand.
For correct operation, the total of all the Ringer Equivalence Numbers (RENs) of all parallel devices connected
to the same telephone line may not exceed 5. The REN of this device is located on the label.
Notices 186
This device uses an RJ-11C modular connector. Contact your point of purchase if a BT adapter is required. The
part number is 80D1873.
Some parameters required for compliance with Telecom's telepermit requirements are dependent on the
equipment associated with this device. The associated equipment shall be set to operate within the following
limits for compliance to Telecom's specifications:
• There shall be no more than 10 call attempts to the same number within any 30 minute period for any single
manual call initiation, and
• The equipment shall go on-hook for a period of not less than 30 seconds between the end of one attempt
and the beginning of the next call attempt.
• The equipment shall be set to ensure that automatic calls to dierent numbers are spaced such that there
is not less than 5 seconds between the end of one call attempt and the beginning of another.
Japanese telecom notice
The installed optional modem is in compliance with Japanese Telecommunication Law and has been Certified
by JATE, with the following Certification Number:
A18-0046001
Lexmark International, Inc.
LEX-M14-002
A18-0046001
Using this product in Switzerland
This product requires a Swiss billing tone
filter
to be installed on any line which receives metering pulses in
Switzerland.
Utilisation de ce produit en Suisse
Cet appareil nécessite l’utilisation d’un filtre de tonalité de facturation suisse devant être installé sur toute ligne
recevant des impulsions de comptage en Suisse.
Verwendung dieses Produkts in der Schweiz
Für dieses Produkt muss ein schweizerischer Billing Tone Filter zur Zählzeichenübertragung für jede Leitung
installiert werden, über die in der Schweiz Zeitsteuertakte übertragen werden.
Notices 187
Uso del prodotto in Svizzera
Questo prodotto richiede un
filtro
toni Billing svizzero, a installare su tutte le linee che ricevono impulsi remoti
in Svizzera.
Regulatory notices for wireless products
This section contains regulatory information that applies only to wireless models.
If in doubt as to whether your model is a wireless model, go to our website.
Modular component notice
Wireless models contain the following modular component:
Regulatory Type/Model Number LEX-M08-001; FCC ID:IYLLEXM08001; IC:2376A-LEXM08001
To determine which modular components are installed in your particular product, refer to the labeling on your
actual product.
Exposure to radio frequency radiation
The radiated output power of this device is far below the radio frequency exposure limits of the FCC and other
regulatory agencies. A minimum separation of 20 cm (8 inches) must be maintained between the antenna and
any persons for this device to satisfy the RF exposure requirements of the FCC and other regulatory agencies.
Industry Canada (Canada)
This device complies with Industry Canada license-exempt RSS standards. Operation is subject to the following
two conditions: (1) this device may not cause interference, and (2) this device must accept any interference,
including interference that may cause undesired operation of the device.
Industrie Canada (Canada)
Cet appareil est conforme aux normes RSS exemptes de licence d'Industrie Canada. Son fonctionnement est
soumis aux deux conditions suivantes : (1) cet appareil ne doit pas causer d'interférences et (2) il doit accepter
toutes les interférences, y compris les celles qui peuvent entraîner un fonctionnement indésirable.
Federal Communications Commission (FCC) compliance information
statement
This product has been tested and found to comply with the limits for a Class B digital device, pursuant to Part
15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful
interference, and (2) this device must accept any interference received, including interference that may cause
undesired operation.
The FCC Class B limits are designed to provide reasonable protection against harmful interference when the
equipment is operated in a residential installation. This equipment generates, uses, and can radiate radio
Notices 188
frequency energy and, if not installed and used in accordance with the instructions, may cause harmful
interference to radio communications. However, there is no guarantee that interference will not occur in a
particular installation. If this equipment does cause harmful interference to radio or television reception, which
can be determined by turning the equipment o and on, the user is encouraged to try to correct the interference
by one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit
dierent
from that to which the receiver is connected.
• Consult your point of purchase or service representative for additional suggestions.
The manufacturer is not responsible for radio or television interference caused by using other than
recommended cables or by unauthorized changes or modifications to this equipment. Unauthorized changes
or modifications could void the user's authority to operate this equipment.
Note: To assure compliance with FCC regulations on electromagnetic interference for a Class B computing
device, use a properly shielded and grounded cable such as Lexmark part number 1021231 for parallel attach
or 1021294 for USB attach. Use of a substitute cable not properly shielded and grounded may result in a
violation of FCC regulations.
Any questions regarding this compliance information statement should be directed to:
Director of Lexmark Technology & Services
Lexmark International, Inc.
740 West New Circle Road
Lexington, KY 40550
Telephone: (859) 232–2000
E-mail: [email protected]
Industry Canada compliance statement
This Class B digital apparatus meets all requirements of the Canadian Interference-Causing Equipment
Standard ICES-003.
Avis de conformité aux normes de l’industrie du Canada
Cet appareil numérique de classe B est conforme aux exigences de la norme canadienne relative aux
équipements pouvant causer des interférences NMB-003.
日本
の
VCCI 規定
製品にこのマークが表示されている場合、次の要件を満たしています。
この装置
は
、クラス B 情報技術装置
です
。この装置
は
、家庭環境で使用することを
目的としていますが
、この
装置がラジオやテレビジョン受信機
に近接して使用されると
、受信障害を引き起こすことがあります。
取扱説明書に従って正しい取り扱いをしてください。
VCCI-B
Notices 189
European Community (EC) directives conformity
This product is in conformity with the protection requirements of EC Council directive 2014/53/EU on the
approximation and harmonization of the laws of the Member States relating to radio equipment.
A declaration of conformity to the requirements of the Directives may be obtained at
www.lexmark.com/en_us/about/regulatory-compliance/european-union-declaration-of-conformity.html.
Compliance is indicated by the CE marking:
EU and other countries statement of radio transmitter operational frequency bands and
maximum RF power
This radio product transmits in the 2.4GHz (2.412–2.472GHz) band in the EU. The maximum transmitter EIRP
power output, including antenna gain, is ≤ 20dBm.
European Community (EC) directives conformity
This product is in conformity with the protection requirements of EC Council directives 2014/30/EU, 2014/35/EU,
2009/125/EC, and 2011/65/EU as amended by (EU) 2015/863 on the approximation and harmonization of the
laws of the Member States relating to electromagnetic compatibility, safety of electrical equipment designed
for use within certain voltage limits, the ecodesign of energy-related products, and on the restrictions of use of
certain hazardous substances in electrical and electronic equipment.
A declaration of conformity to the requirements of the Directives may be obtained at
www.lexmark.com/en_us/about/regulatory-compliance/european-union-declaration-of-conformity.html.
This product satisfies the Class B limits of EN 55022 and EN55032 and safety requirements of EN 60950‑1 or
EN 62368-1.
Notices 190
Index
A
adapter plug 23
adding a shortcut
copy 44
adding hardware options
print driver 31
adding internal options
print driver 31
adding shortcut
e‑mail 45
fax destination 48
ADF registration
adjusting 179
ADF separator pad
replacing 122
adjusting ADF registration 179
adjusting darkness
fax 48
adjusting scanner
registration 179
adjusting the brightness
printer display 127
adjusting the brightness of the
printer display 127
adjusting toner darkness 41
AirPrint
using 37
Android device
printing from 37
answering machine
setting up 20
assigning printer to a ring
pattern 25
attaching cables 18
automatic document feeder
(ADF)
using 42, 45, 47, 50
avoiding paper jams 133
B
blocking junk faxes 49
C
can send but not receive
faxes 174
canceling a print job
from the computer 41
from the printer control
panel 41
cannot connect printer to
Wi‑Fi 131
cannot open Embedded Web
Server 130
cannot scan from a
computer 175
cannot send faxes 174
cannot send or receive faxes 172
cards
copying 44
changing resolution
fax 48
checking the status of parts and
supplies 110
cleaning
exterior of the printer 124
interior of the printer 124
cleaning the printer 124
Cleaning the Scanner 109
cleaning the scanner 125
clearing jam
in the duplex unit 143
in the multipurpose feeder 136
in the rear door 146
in trays 140
clearing jams
in the standard bin 135
collated printing does not
work 149
collating copies 43
computer
scanning to 50
confidential
documents do not
print 152
confidential print jobs 40
printing 40
configuring
daylight saving
time 26
configuring supply
notifications
110
configuring
the settings
fax speaker 26
configuring the SMTP server 26
connecting a mobile device
to the printer wireless
network 33
connecting printer to distinctive
ring service 25
connecting the printer
to a wireless network 32
connecting to a wireless network
using PIN method 32
using Push Button method 32
conserving supplies 127
contacting your dealer 179
control panel
using 10
copy troubleshooting
partial copies of documents or
photos 176
poor copy quality 177
scanner does not respond 178
scanner unit does not close 178
copying
cards 44
on both sides of the paper 43
on letterhead 43
photos 42
using the automatic document
feeder (ADF) 42
using the scanner glass 42
copying dierent paper sizes 42
copying from
selected tray 42
copying multiple pages
onto a single sheet 43
creating a shortcut
copy 44
FTP address 51
network folder 51
creating an FTP shortcut 51
creating shortcut
e‑mail 45
fax destination 48
crooked print 166
D
date and time
fax settings 26
daylight saving time
configuring 26
deactivating the Wi‑Fi
network 33
Index 191
dealer
contacting 179
dierent paper sizes, copying 42
distinctive ring service, fax
enabling 25
documents, printing
from a computer 37
E
emission notices 181, 188, 189
enabling the USB port 130
enabling Wi‑Fi Direct 33
enlarging copies 43
envelope seals when
printing 149
environmental settings 126
erasing printer memory 35
Ethernet port 18
exporting a configuration file
using the Embedded Web
Server 31
EXT port 18
e‑mail
sending 45
e‑mail alerts
setting up 110
e‑mail function
setting up 26
e‑mail shortcut
creating 45
e‑mailing
using the automatic document
feeder (ADF) 45
using the scanner glass 45
F
factory default settings
restoring 35
fax
forwarding 49
holding 49
scheduling send time and
date 48
sending 47
setting up 19
fax darkness
adjusting 48
fax destination shortcut
creating 48
fax log
viewing 49
fax resolution
changing 48
fax setup
country‑ or region‑specific 23
standard telephone line
connection 20
fax speaker
configuring the settings 26
fax troubleshooting
caller ID is not shown 172
cannot receive faxes 174
cannot send faxes 174
cannot send or receive
faxes 172
poor print quality 175
faxing
from the printer 19
setting the date and time 26
using the automatic document
feeder (ADF) 47
using the scanner glass 47
FCC notices 188
fine lines are not printed
correctly 159
firmware, updating 30
flash drive
printing from 38
scanning to 52
folder paper 159
font sample list
printing 41
FTP address
creating a shortcut 51
FTP server
scanning to 51
G
genuine parts and supplies 111
Google Cloud Print
using 37
H
hardware options
trays 19
hardware options, adding
print driver 31
held documents do not print 152
held jobs 40
printing 40
Hibernate mode
configuring
126
holding faxes 49
home screen
customizing 10
home screen icons
displaying 10
I
icons on the home screen
showing 10
imaging unit
ordering 111
replacing 114
importing a configuration file
using the Embedded Web
Server 31
indicator light
understanding the status 11
installing the printer software 30
installing trays 19
internal options, adding
print driver 31
J
jam locations
identifying 134
jammed pages are not
reprinted 151
jams
avoiding 133
jams, clearing
in the automatic document
feeder 135
job prints from the wrong
tray 153
job prints on the wrong
paper 153
junk faxes
blocking 49
K
keyboard on the display
changing the language 10
L
language, changing the
keyboard on the display 10
letterhead
copying on 43
selecting 12
LINE port 18
linking trays 30
Index 192
loading envelopes
in the multipurpose feeder 29
loading letterhead
in the multipurpose feeder 29
loading trays 27
locating jam areas 134
locating the security slot 35
M
making copies 42
memory
types installed on printer 36
menu
802.1x 99
About this Printer 65
Certificate Management 105
Confidential Print Setup 106
Config Menu 60
Copy Defaults 73
Custom Scan Sizes 72
Device 108
Eco‑Mode 56
Erase Temporary Data Files 107
Ethernet 94
E‑mail Defaults 83
E‑mail Setup 82
Fax 108
Fax Mode 75
Fax Setup 75
Flash Drive Print 89
Flash Drive Scan 88
FTP Defaults 86
Google Cloud Print 102
HTTP/FTP Settings 100
Image 70
IPSec 98
Layout 65
Local Accounts 105
Login Restrictions 106
LPD
Configuration
100
Media Types 73
Menu Settings Page 108
Miscellaneous 107
Network 109
Network Overview 91
Notifications 57
Out of Service Erase 64
PCL 68
PDF 67
PostScript 68
Power Management 59
Preferences 55
Print 108
Public 104
Quality 67
Remote Operator Panel 57
Restore Factory Defaults 60
Restrict external network
access 102
Schedule USB Devices 105
Setup 66
Shortcuts 108
SNMP 97
TCP/IP 96
Tray Configuration 71
Troubleshooting 109
Universal Setup 72
USB 101
Visible Home Screen Icons 64
Wireless 92
Wi‑Fi Direct 102
Menu Settings Page
printing 34
mobile device
printing from 37, 38
moving the printer 17, 127
multipurpose feeder
loading 29
N
network folder
creating a shortcut 51
scanning to 52
network setup page
printing 33
noise emission levels 181
Non‑Printer Manufacturer
supply 132
non‑volatile memory 36
erasing 35
notices 181, 182, 183, 184, 188,
189
O
ordering
toner cartridge 111
ordering supplies
imaging unit 111
P
paper
letterhead 12
preprinted forms 12
selecting 11
unacceptable 12
Universal size setting 27
paper characteristics 11
paper curl 164
paper guidelines 11
paper jam
in the rear door 146
in trays 140
paper jam in the automatic
document feeder 135
paper jam in the duplex unit 143
paper jam in the multipurpose
feeder 136
paper jam in the standard
bin 135
paper jam, clearing
in the automatic document
feeder 135
in the standard bin 135
paper jams
avoiding 133
location 134
paper sizes, supported 13
paper types, supported 15
paper weights, supported 16
partial copies of documents or
photos 176
parts of the printer 9
parts status
checking 110
personal identification number
method 32
photos
copying 42
pick roller assembly
replacing 117
placing separator sheets 41
poor copy quality 177
poor fax print quality 175
power cord socket 18
power save modes
configuring 126
preprinted forms
selecting 12
print driver
hardware options, adding 31
print job
canceling from the computer 41
canceling from the printer
control panel 41
print jobs not printed 151
Index 193
print quality is poor 156
Print Quality Test Pages 109
print quality troubleshooting
blank pages 157
crooked or skewed print 166
dark print 157
fine lines are not printed
correctly 159
folded or wrinkled paper 159
gray background on prints 160
horizontal light bands 168
light print 162
mottled print and dots 163
paper curl 164
repeating defects 171
solid black pages 166
text or images cut o 167
toner easily rubs o 167
vertical dark bands 170
vertical dark lines or streaks 171
vertical dark streaks with print
missing 171
vertical light bands 169
vertical white lines 169
white pages 157
print troubleshooting
collated printing does not
work 149
confidential and other held
documents do not print 152
envelope seals when
printing 149
incorrect margins 161
jammed pages are not
reprinted 151
job prints from the wrong
tray 153
job prints on the wrong
paper 153
paper frequently jams 150
print jobs do not print 151
print quality is poor 156
slow printing 154
tray linking does not work 150
unable to read flash drive 130
printer
minimum clearances 17
selecting a location 17
shipping 128
printer configuration 9
printer display
adjusting the brightness 127
printer is not responding 129
printer memory
erasing 35
printer menus 54
printer messages
Non‑Printer Manufacturer
supply 132
Replace cartridge, printer region
mismatch 132
printer ports 18
printer settings
restoring factory default 35
printer software
installing 30
printer status 11
printer wireless network
connecting a mobile device
to 33
printing
confidential print jobs 40
font sample list 41
from a computer 37
from a flash drive 38
from a mobile device 37, 38
from an Android device 37
held jobs 40
Menu Settings Page 34
network setup page 33
using Google Cloud Print 37
using Wi‑Fi Direct 38
printing a font sample list 41
printing a network setup
page 33
printing from a computer 37
printing from a flash drive 38
Push Button method 32
R
received fax
forwarding 49
reducing copies 43
removing paper jam
in the duplex unit 143
in the multipurpose feeder 136
in the rear door 146
in trays 140
repeat print jobs 40
Replace cartridge, printer region
mismatch 132
replacing parts
ADF separator pad 122
pick roller assembly 117
tray 117
tray separator roller 121
replacing supplies
imaging unit 114
toner cartridge 111
reports
printer status 110
printer usage 110
resetting supply usage
counters 124
restoring factory default
settings 35
RJ11 adapter 23
S
safety information 7, 8
saving paper 43
saving toner 43
scan job not successful 176
scan troubleshooting
cannot scan from a
computer 175
partial copies of documents or
photos 176
poor copy quality 177
scanner does not respond 178
scanning freezes the
computer 178
scanning takes too long 178
vertical dark streaks on output
when scanning from the
ADF 177
scanner
cleaning 125
scanner glass
using 42, 45, 47, 50
scanner registration
adjusting 179
scanner unit does not close 178
scanning
to a computer 50
to a network folder 52
to an FTP server 51
using the automatic document
feeder (ADF) 50
using the scanner glass 50
scanning quality problem 177
scanning to a flash drive 52
scheduling a fax 48
security slot
locating 35
Index 194
selecting a location for the
printer 17
sending e‑mail 45
sending fax 47
separator sheets
placing 41
setting the paper size 27
setting the paper type 27
setting the Universal paper
size 27
setting up e‑mail alerts 110
setting up fax
country‑ or region‑specific 23
standard telephone line
connection 20
shipping the printer 128
shortcut, creating
e‑mail 45
fax destination 48
shortcut, creating a
copy 44
skewed print 166
Sleep mode
configuring 126
slow printing 154
SMTP server
configuring 26
sorting multiple copies 43
statement of volatility 36
storing paper 13
storing print jobs 40
supplies
conserving 127
supplies status
checking 110
supplies, ordering
toner cartridge 111
supply notifications
configuring 110
supply usage counters
resetting 124
supported file types 39
supported flash drives 39
supported paper sizes 13
supported paper types 15
supported paper weights 16
T
toner cartridge
ordering 111
replacing 111
toner darkness
adjusting 41
tray linking does not work 150
tray separator roller
replacing 121
trays
installing 19
linking 30
loading 27
replacing 117
unlinking 30
troubleshooting
cannot connect printer to
Wi‑Fi 131
cannot open Embedded Web
Server 130
print quality is poor 156
printer is not responding 129
troubleshooting, copy
partial copies of documents or
photos 176
poor copy quality 177
scanner does not respond 178
troubleshooting, fax
caller ID is not shown 172
troubleshooting, print
collated printing does not
work 149
confidential and other held
documents do not print 152
envelope seals when
printing 149
incorrect margins 161
jammed pages are not
reprinted 151
job prints from the wrong
tray 153
job prints on the wrong
paper 153
paper frequently jams 150
print jobs do not print 151
slow printing 154
troubleshooting, print quality
blank pages 157
crooked or skewed print 166
dark print 157
fine lines are not printed
correctly 159
folded or wrinkled paper 159
gray background on prints 160
horizontal light bands 168
light print 162
mottled print and dots 163
paper curl 164
repeating defects 171
solid black pages 166
text or images cut o 167
toner easily rubs o 167
vertical dark bands 170
vertical dark lines or streaks 171
vertical dark streaks with print
missing 171
vertical light bands 169
vertical white lines 169
white pages 157
troubleshooting, scan
partial copies of documents or
photos 176
poor copy quality 177
scan job not successful 176
scanner does not respond 178
scanner unit does not close 178
vertical dark streaks on output
when scanning from the
ADF 177
two‑sided copying 43
U
unable to read flash drive
troubleshooting, print 130
Universal paper size
setting 27
unlinking trays 30
updating firmware 30
USB port
enabling 130
USB printer port 18
using the ADF
copying 42
using the automatic document
feeder (ADF) 42, 45, 47, 50
using the control panel 10
using the scanner
glass 42, 45, 47, 50
copying 42
V
verify print jobs 40
vertical dark lines on prints 171
vertical dark streaks on output
when scanning from the ADF 177
vertical streaks on prints 171
viewing a fax log 49
Index 195
viewing reports 110
volatile memory 36
erasing 35
volatility
statement of 36
W
white lines 169
wireless network
connecting the printer to 32
Wi‑Fi Protected Setup 32
wireless networking 32
Wi‑Fi Direct 33
printing from a mobile
device 38
Wi‑Fi network
deactivating 33
Wi‑Fi Protected Setup
wireless network 32
wrinkled paper 159
Index 196
