E S S E N T I A L S FOR LIFE
User
Manual
MODEL
GGSTLW100RCW
V 1.0 | 0124
Top Load
Washing Machine
2
Purchase Details
For future reference, please record the following information which can be found on the rating plate
and the date of purchase which can be found on your sales invoice.
STORE DETAILS
STORE NAME
|
ADDRESS
|
TELEPHONE
|
PURCHASE DATE
|
PRODUCT DETAILS
MODEL NO.
|
SERIAL NO.*
|
Contents 2 Purchase Details
5 Welcome
6 Safety Instructions
8 Your Washing Machine
9 Installation
12 Operating Instructions
16 Cleaning & Maintenance
18 Troubleshooting
20 Technical Specifications
21 Attach Your Receipt
22 Warranty Information
Customer Care
Sôlt recommends the use of original spare parts. When contacting our customer service team, please ensure
that you have the following information at hand (which can be found on your appliances’ rating plate).
— Model Number
— Serial Number
T . 1300 11 4357 | E. support@residentiagroup.com.au
This page
is intentionally
left blank
Welcome Congratulations on purchasing
your new Washing Machine!
The Sôlt brand is proudly
distributed within Australia
by Residentia Group Pty Ltd.
Please refer to the warranty card at the rear of this manual
for information regarding your product’s parts and labour
warranty, or visit us online at www.residentia.group
At Residentia Group, we are customer obsessed and our
Support Team are there to ensure you get the most out of
your appliance. Should you want to learn more about your
appliance features, and importantly taking care of your
appliance when cleaning, our Support Team are here
to help.
You can use our online Support Centre at anytime by
visiting http://support.residentiagroup.com.au, or you can
contact us via calling us on 1300 11 HELP (4357).
It is important that you read through the following use and
care manual thoroughly to familiarise yourself with the
installation and operation requirements of your appliance
to ensure optimum performance.
Again, thank you for choosing an Sôlt appliance and we
look forward to being of service to you.
Kind Regards,
The Residentia Team
Residentia Group
—
Head Office.
165 Barkly Ave
Burnley
Victoria 3121
Australia
—
ACN.
600 546 656
—
Online.
residentia.group
Sôlt
—
Online.
www.solt.house
—
Instagram.
/solt.house
—
Facebook.
/solt.appliances
6
For your safety, the information in this manual must be
followed to minimize the risk of fire or explosion, electric
shock, or to prevent property damage, personal injury or
loss of life.
• This appliance is not intended for use by persons
(including children) with reduced physical, sensory
or mental capabilities or lack of experience and
knowledge unless they have been given supervision
or instruction concerning use of the appliance by a
person responsible for their safety.
• Children should be supervised to ensure that they do
not play with the appliance.
• If the supply cord is damaged, it must be replaced
by the manufacturer, its service agent or similarly
qualified persons in order to avoid a hazard.
• The new hose-sets supplied with the appliance are
to be used and that old hose-sets should not be
reused.
• The openings must not be obstructed by a carpet.
• This appliance is intended for personal, domestic
or household use only.
Model
Washing
Capacity
Standard Water
Pressure
GGSTLW100RCW 10.0kg 0.03MPa~0.8MPa
Explanation of the following signal words:
WARNING!
This signal word indicates a potentially dangerous
situation which may result in death or serious injuries
unless it’s avoided.
CAUTION!
This signal word indicates a potentially dangerous
situation which may result in slight or minor injuries or
damage to property and the environment.
NOTE!
This signal word indicates a potentially dangerous
situation which may result in slight or minor injuries.
WARNING!
POTENTIAL ELECTRIC SHOCK
• This appliance is for indoor use only.
• Do not position washing machine in a humid place.
• Do not insert your hands into running spin-dry tub.
• If the spin-dry tub does not stop within 15 seconds
after opening the cover, please stop using the
machine and have it repaired.
• Before performing any maintenance on the device,
unplug the appliance from the mains.
• Always unplug the machine and turn off the water
supply after use. The max. inlet water pressure, in
pascals. The min. inlet water pressure, in pascals.
• To ensure your safety, power plug must be inserted
into an earthed three-pole socket. Check carefully
and make sure that your socket is properly and
reliably earthed.
• Make sure that the water and electrical devices
must be connected by a qualified technician in
accordance with the manufacturer's instructions and
local safety regulations.
RISK TO CHILDREN
• The appliance can be used by children aged from
8 years an d above and persons with reduced
physical, sensory or mental capabilities or lack of
experience and knowledge if they have been given
supervision or instruction concerning use of the
appliance in a safe way and understand the hazards
involved. Children shall not play with the appliance.
Cleaning and user maintenance shall not be made
by children without supervision.
• Animals and children may climb into the machine.
Check the machine before every operation.
• Young children should be supervised that they do
not play with the appliance.
• Machine may be very hot during the operation.
Keep kids and pets far away from the machine
Safety Instructions
7
during the operation very wet rooms as well as in
the rooms with explosive or caustic gas.
• Remove all packaging before using the appliance.
Otherwise, serious damage may result.
• The washing machine with single inlet valve only
can be connected to the cold water supply. The
product with double inlet valves should be correctly
connected to the hot water and cold water supply.
• Plug must be accessible after installation.
RISK OF EXPLOSION
• Do not wash or dry articles that have been
cleaned in, washed in, soaked in, or dabbed with
combustible or explosive substances (such as
wax, oil, paint, gasoline, degreasers, dry-cleaning
solvents, kerosene, etc.) This may result in fire or
explosion.
• Thoroughly rinse items of washing by hand before
using the washing machine.
CAUTION!
INSTALLING THE PRODUCT
• This washing machine is for indoor use only.
• It is not intended for built-in use.
• The openings must not be obstructed by a carpet.
• Washing machine shall not be installed in bath
room or very wet rooms as well as in the rooms with
explosive or caustic gases.
• Remove all packaging before using the appliance.
Otherwise, serious damage may result.
• Washing machines with single inlet valve only can
be connected to the cold water supply. Models with
double inlet valves should be correctly connected to
the hot water and cold water supply.
• Both the cold and hot water inlet hoses must be
connected. If you only use one hose, some water
may be expressed through the other outlet.
• Plug must be accessible after installation.
RISK OF DAMAGING THE APPLIANCE
• Your product is only for home use and is only designed
for the textiles suitable for machine washing.
• Do not climb up and sit on top cover of the machine.
• Do not lean against machine door.
• Cautions during Handling Machine:
1. The accumulated water shall be drained out of
the machine.
2. Handle the machine carefully. Never hold each
protruded part on the machine while lifting.
Machine door can not be used as the handle
during the conveyance.
3. This appliance is heavy. Transport with care.
• Please do not close the door with excessive force.
• Do not wash carpets.
OPERATING THE APPLIANCE
• Before washing the clothes at first time, the
product should be operated in one round of the
whole procedures without the clothes inside.
• Do not wash flammable and explosive
or toxic solvents.
• Do not use gasoline and alcohol etc. as detergents.
• Please only select the detergents suitable for
machine washing, especially for drum.
• Make sure that all pockets are emptied. Sharp and
rigid items such as coin, brooch, nail, screw or stone
etc. may cause serious damages to this machine.
• Please check whether the water inside the drum has
been drained before opening its door. Please do not
open the door if there is any water visible.
• Be careful of burning when the product drains hot
washing water.
• Never refill the water by hand during washing.
• After the program is completed, Please wait for two
minutes to open the door.
DISPOSAL
• For disposing of package and the appliance please
go to a recycling centre. Therefore cut off the power
supply cable and make the door closing device
unusable.
• Cardboard packaging is manufactured from
recycled paper and should be disposed in the waste
paper collection for recycling.
• By ensuring this product is disposed of correctly, you
will help prevent potential negative consequences
for the environment and human health, which
could otherwise be caused by inappropriate waste
handling of this product.
• For more detailed information about recycling of this
product, please contact your local city office and
your household waste disposal service
• Do not dispose this product as unsorted municipal
waste. Collection of such waste separately for
special treatment is necessary.
Operating the appliance!
• Before washing the clothes at first time, the product
shall be operated in one round of the whole procedures
without the clothes inside.
• Flammable and explosive or toxic solvents are forbidden.
Gasoline and alcohol etc.Shall not be used as detergents.
Please only select the detergents suitable for machine
washing, especially for drum.
• Make sure that all pockets are emptied. Sharp and rigid
items such as coin, brooch, nail, screw or stone etc. may
cause serious damages to this machine.
• Please check whether the water inside the drum has
been drained before opening its door.Please do not open
the door if there is any water visible.
• Be careful of burning when the product drains hot
washing water.
• Never refill the water by hand during washing.
• After the program is completed, Please wait for two
minutes to open the door.
This marking indicates that this product should not be disposed
with other household wastes throughout the EU.To prevent
possible harm to the environment or human health from
uncontrolled waste disposal,recycle it responsibly to promote
the sustainable reuse of material resources.To return your used
device,please use the collection systems or contact the retailer
where the product was purchased. They return and can take this
product for environmental safe recycling.
Packaging/Old appliance!
7
SAFETY INSTRUCTIONS
• Please do not close the door with excessive forces.
• It is forbidden to wash carpets.
8
PRODUCT OVERVIEW
Drain Hose
Control Panel
Filter Compartment
Water Inlet Valve
Handle
Knob
Power Cord
Top Lid
Cabinet Handle
Wash & Spin Barrel
Impreller
Cabinet
Adjustable feet
Powder & Liquid
Detergent Box
Your Washing Machine
ACCESSORIES
NOT SHOWN BUT ALSO INCLUDED
1 × User Manual
1 × Quick Start Guide
NOTE!
• If the drain hose is already installed on the machine, then there is no spring clamper and drain hose in the accessories.
• The images in this user manual are for reference only. Your appliance may appear differently.
Cold Water Supply Hose Hot Water Supply Hose Upper Drain Hose Cabinet Base board
9
INSTALLATION INSTRUCTIONS
It’s recommended to use the washing machine on its own dedicated power
outlet for both convenience and safety. The power outlet must be grounded.
IMPORTANT!
If the power cord is damaged, it must be replaced by Residentia Group or one
of it’s authorised service representatives. Please contact 1300 11 HELP (4357) and
ensure the appliance is completely disconnected from the power supply.
WARNING!
• Stability is important to prevent the product from moving!
• Make sure that the product should not stand on the power cord.
Before installing the machine, the location must be:
1. Rigid, dry, and a level surface
2. Avoiding direct sunlight
3. Sufficient ventilation
4. Room temperature is above 0 °C
5. Kept far away from the heat resources such as coal or gas.
UNPACKING THE WASHING MACHINE
WARNING!
• Packaging material (e.g. Films, Styrofoam) can be dangerous for children.
• There is a risk of suffocation! Keep all packaging well away from children.
1. Remove the cardboard box and styrofoam packing.
2. Lift the washing machine and remove the base packing.
3. Remove the tape securing the power supply cord and drain hose.
4. Remove the inlet hose from the drum.
INSTALLATION OF THE CABINET BASE BOARD (PEST PROTECTION)
The cabinet base board that comes with your machine is an effective barrier
to keep mice, rats, and other pests from infestations. Although installation is
optional, we highly recommended installing this base board to avoid damage
to your machine's electronics.
WARNING!
The below instructions are advised to be performed by two people.
1. Carefully tilt the washer on a 45° angle
2. Insert the cabinet base board into the fittings located at the base
of the washing machine.
Installation
10
INSTALLATION OF THE DRAIN HOSE
NOTE!
The drain hose of the machine with upper drain system has already been
assembled before leaving the factory. The below instructions are suitable for lower drain system.
WARNING!
To prevent leakage or water damage, follow the instructions in this chapter carefully:
• Do not kink, crush, modify, sever or protract the inlet hose or drain hose.
• Position drain hose properly ,otherwise damage might result of water leakage.
• If drain hose is too long, do not force it into washing machine as it will cause abnormal noises.
Use an upper drain system to place the end of drain hose:
LEVELLING THE WASHING MACHINE
WARNING!
The lock nuts on all four feet must be screwed tightly against the housing.
1. Check if the legs are closely attached to the cabinet. If not, please turn them to their original positions
tighten the nuts.
2. Check alignment of the product with a spirit level and if required, correct.
3. Loosen the lock nut and turn the feet until it closely contacts with to the floor.
4. After being locked properly, press four corners again to make sure that they has been adjusted properly.
Installation (Continued)
11
SELECTION OF TAP
Please select appropriate tap.
CONNECTION OF INLET HOSE, TAP AND WASHING MACHINE
1. Connection between ordinary tap and inlet hose.
Ordinary faucet
a) Loosen clamp nut to
show 5mm thread
tap with threads and inlet hose
e) Press slide bushing,
insert inlet hose into
connecting base
b) Loosen four bolts
special tap for washing machine
f) Connection finished
c) Set connecting base
on tap and tighten
bolts evenly
g) After connection and installation,
check if there is water leakage
d) Tighten clamp nut
Screw tap Special washing
machine tap
2. Connection between screw tap and inlet hose.
12
FIRST TIME USE
CAUTION!
Prior to using the washing machine, ensure that it is correctly installed.
Before first use, the washing machine must perform one cycle without any clothes inside
using the following steps:
• Connect the power source and water.
• Insert a small amount of detergent into the detergent drawer and close it.
• Power on the washing machine using the “On/Off” button.
• Turn the Program dial to select any program. ‘Normal’ program is recommended.
• Press the “Start/Pause” button on the appliance.
• Allow the program to complete its full cycle.
• Your machine is now ready for use.
PREPARATION PROCEDURE FOR WASHING YOUR LAUNDRY
NOTE!
If default is selected, step 3 & 4 can be skipped.
AFTER WASHING
The appliance will sound an alert after washing cycle is complete and the power supply will be powered off
automatically. Then unload the laundry.
Plug in power
1) Power On
Open tap
2) Select Program
Load laundry items
3) Select the
Water Level
Add detergent
4) Select the
Temperature
Close lid
5) Start up
Operation Instructions
WASHING STEPS
13
WASHING CONSIDERATIONS
• The working condition of the washer should be (0-40)°C. If used under 0°C, the inlet valve and draining
system may be damaged. If the machine is placed under condition of 0°C or less, then it should be
transferred to normal ambient temperature to ensure the water supply hose and drain hose are not
frozen before use.
• Please check the labels and the explanation of using detergent before wash.
Use non-foaming or less-foaming detergent suitable for machine washing properly.
Check the label
for washing advice
Put small clothes into
a wash bag
Take items out
of the pockets
Turn easy-pilling and
long-pile fabric inside out
Knot long strings or
ribbons, close zippers,
and do up buttons
Separate clothes with
different textures
NOTE!
• This machine features auto-unbalancing detection. Should the machine become unbalanced, it will sound an
alert, and you will need to balance clothes in the drum by hand manually.
• When washing a single item, we recommend adding one or two more laundry items to your load to avoid the
machine from being unbalanced, allowing for a smooth undisrupted cycle and a smooth draining process.
• When the lid is opened during machine operation, the alert will sound continuously.
If the lid is opened for more than 1 hour, the machine will shut down automatically.
• If there is any break in the power supply whilst the machine is in operation, a special memory stores the selected
program when the power is restarted.
WARNING!
• Do not wash clothes that have come into contact with kerosene, gasoline, alcohol and other
flammable materials.
THE USAGE OF DETERGENT AND WASHING POWDER
• Before machine washing powder or fabric softener is poured into the detergent box, we recommend that you
use some water for dilution to prevent the inlet of the detergent box from being blocked and overflowing while
filling water.
• Please choose suitable type of detergent for the various washing temperature to get the best washing
performance with less water and energy consumption.
14
Operating Instructions (Continued)
THE CONTROL PANEL
HOT
WARM
COOL
COLD
WAS H
TEMP
WATER
LEVEL
SOIL
LEVEL
AUTO
HIGH
MEDIUM
LOW
HEAV Y
RINSE+
DELAY
MEDIUM
NORMAL
LIGHT
SOAK WASH R INSE SPIN
POWER
STA RT
PAUSE
PULSE+
NORMAL
HEAVY DUTY
BULKY
ACTIVE WEAR
COLD WASH
QUICK WASH
DELICATES
RINSE & SPIN
DRAIN & SPIN
TUB CLEAN
552.3mm±0.3
96.8mm±0.3
POWERED BY P UL SE+
PANTONE PMS 297C PANTONE BLACK C PANTONE COOL GREY 5C PANTONE BLACK 7C
1
2
3
4 5 7
8
9
6 11
1. POWER
Press this button to turn your washing machine
On or Off.
2. START/PAUSE
After selecting your desired wash settings, press this
button to start your wash cycle.
You can also use this button to pause the washing
machine during operation.
3. PROGRAM
Turn the Program dial to select your wash program.
4. WASHING TEMPERATURE
Press this button to select your desired water
temperature. There are four options to choose
from Cold, Cool, Warm and Hot.
5. WATER LEVEL
Select this button to set your water level according
to clothing categories, degree of soiling and
washing preference. This option is not available for
the Drain & Spin and Tub Clean programs.
6. CHILD LOCK
Simultaneously press the Wash Temperature
and Water Level buttons for 3 seconds to activate
the child lock. Repeat this process to deactivate the
child lock.
The Child Lock function will lock all buttons
except Power.
7. SOIL LEVEL
Select this button based on the amount of soiling
of your laundry. There are four levels to choose from
Light, Normal, Medium and Heavy. This option is
not available for the Rinse & Spin and Drain & Spin
programs.
8. DELAY
After choosing a program, press the Delay button
to choose a delayed end time. Press Start to
commence the delay operation. The end time will
be displayed.
To switch the delayed start off, simply press the
button until the delay light is off. If there is any
break in the power supply while the machine is
operating, the memory is stored with your selected
program when the power is restarted.
9. PULSE+
Pulse+ can save between 20-40% of your cycle
time by strengthening the washing beats.
Press this button to activate and deactivate the
Pulse+ function.
10. RINSE+
Select this button to add an additional rinse cycle.
11. MUTE
Simultaneously press the Soil Level and Rinse+
buttons to silence button beeps and program
sounds. Repeat this process to unmute the washing
machine.
NOTE!
The images in this user manual are for reference only.
Your appliance may appear differently.
10
15
WASHING PROGRAMS
NORMAL (Standard)
Standard fabric washing program, suitable to wash
cotton fabric.
HEAVY DUTY
The wash time is longer and the stream is stronger for
better washing results.
BULKY
Suitable for washing bulky clothing such as jeans.
ACTIVE WEAR
Suitable for washing active wear clothing.
COLD WASH
This cycle uses cold water to get better protection of the
clothes and keep the original colour the clothes.
QUICK WASH
Suitable to wash lightly dirty clothes with one
rinsing cycle.
DELICATES
Protecting your clothes with a gentle wash program.
RINSE & SPIN
Only the rinse and spin cycle is performed.
DRAIN & SPIN
Only the drain and spin cycle is performed.
TUB CLEAN
It is recommended to run the Tub Clean program
monthly to improve the quality of your washing
outcome, water quality and drain flow. Tub Clean will
target the washing powder residue inside and outside
the barrel.
PERSONALISED WASHING PROGRAM SETTINGS
Users can select washing program according to laundry
needs, setting rinsing cycle amounts, water volume and
delay time.
An example of a washing cycle process:
1. Turn on the power to the washing machine by
pressing the Power button.
2. Turn the Program dial to choose the Normal
washing program.
3. Press the Water Level button until Auto is selected.
4. Press the Washing Temperature button until
Warm is selected.
5. Press the Pulse+ button to activate the
Pulse+ function.
6. Press Start to begin your wash cycle.
16
CLEANING AND CARE
WARNING!
• Before you begin maintenance, please unplug the machine and close the tap.
CLEANING THE CABINET
Proper maintenance on the washing machine can extend its working life. The surface can be
cleaned with diluted non-abrasive neutral detergents when necessary. If there is any water
overflow, use the wet cloth to wipe it off immediately. No sharp items are allowed.
NOTE!
• Formic acid and its diluted solvents or equivalent are forbidden, such as alcohol, solvents
or chemical products, etc.
CLEANING THE INLET FILTER
NOTE!
• Inlet filter must be cleaned if the water pressure is too low.
Washing the filter in washing machine:
1. Screw off the inlet pipe from the rear of the machine.
2. Pull out the filter with long pliers and reinstall it back after being washed.
3. Use a brush to clean the filter.
4. Reconnect the inlet pipe.
Lint filter clean:
1. There is a built-in lint filter in your washer. It can help to collect lint
during washing cycle.
2. It is suggested to clean the lint filter every 10 cycles.
3. Take it out and clean the filter with water. Then place it back into the washer.
Magic filter
Normal filter
Cleaning & Maintenance
17
CLEANING THE DRAIN PUMP FILTER (GGSTLW70RC & GGSTLW90RC MODELS ONLY)
WARNING!
• Be careful of the hot water!
• Allow detergent solution to cool down.
• Drain pump filter can filter the yarns and small foreign matters from the washing.
• Clean the filter periodically to ensure the normal operation of washing machine.
• It is located at the rear of the machine next to the drain hose.
• Unplug the machine to avoid electrical shock before cleaning.
CAUTION!
• Make sure that valve cap and emergency drain hose are reinstalled properly, cap plates should
be inserted aligning to hole plates otherwise water may leak;
• Some machines don’t have emergency drain hose, so step 2 and step 3 can be skipped.
Rotate lower cover cap directly to make water run into basin.
• When the appliance is in use and depending on the program selected there can be hot water in
the pump. Never remove the pump cover during a wash cycle, always wait until the appliance
has finished the cycle, and is empty. When replacing the cover, ensure it is securely re-tightened.
Drain the water out
of the pump, using a
container to collect
Clean the filter
Open the filter by turning
to the counter clockwise
Restore it and adjust the
convex place to align at the
pump hole
Remove foreign objects
Tighten the pump
cover clockwise
18
OPERATION IN CASE OF EMERGENCY
In the event of an emergency you should:
• Switch off all controls.
• Switch the washing machine off at the power point or at the fuse box.
• Call the Residentia Support Team on 1300 11 HELP (4357).
Some minor faults can be fixed by referring to the instructions given in the Troubleshooting section
below. There is also a self-help section online at https://support.residentiagroup.com.au/
DESCRIPTION INSPECTION ITEMS
No washing
• If the power is off or the fuse is burned out.
• If the power supply voltage is too low.
• If the water amount reaches to the required water level. (The washer will not work
if the water amount does not reach the required water level)
• If it is set to "Delay" washing mode. (It will only start to work until the reservation
time reached)
No water flows in
• If the power is off or the fuse is burned out.
• If the water supply is cut off or the water pressure too low.
• If the inlet hose is properly connected and the water tap is opened.
• If the filtering screen of inlet valve is blocked by dirt.
• If the coil of inlet valve is damaged. (The slight electromagnetic sound is normal
phenomenon when the inlet valve is switched on)
• If the "Start / Pause" button is pressed after the power switch is pressed.
Abnormal draining
• If the water drain hose is placed very high.
• If the end of water drain hose is sealed in pond.
• If the internal rubber ring of drain valve is blocked by dirt.
Abnormal spin
• If the door lid is closed.
• If all clothing piled largely at one side of barrel or the clothing is
excessively placed.
• If the washer is not placed in stable condition or it is placed in inclination state.
(The ground is not flat).
• If the motor belt is loosened.
NOTE!
• If checking any of the above causes are not easily resolved or you cannot resolve the fault by yourself:
• Turn the washing machine off by pressing the “Power” button.
• Switch off the appliance at the power outlet and remove the plug.
• Call the Residentia Group support team on 1300 11 HELP (4357).
WARNING!
Never dismantle the washing machine.
Troubleshooting
19
ERROR MESSAGES AND SOLUTIONS
INDICATION REASON SOLUTION
"E1" displays Alarm for
abnormal water intake.
Check the water tap is opened
or not
"E2" displays Alarm for water drain
has not finished.
Check the water level
sensor and drain pump
"E3" displays Alarm for lid not closed
before wash and spin.
Close the lid, Press "Start" button
"E4" displays Alarm for washing stay
at one side.
Manually balance clothes
in the barrel by hand.
Other If problems still occur,
please contact the support team.
20
Below outlines the technical specifications for your Sôlt Washing Machine.
GGSTLW100RCW
Size
601 × 611 × 1050
(W × D × H mm)
Weight (Gross/Net)
49kg / 45kg
Rated Input Power
600W
Rated Capacity of
Wash and Spin
10.0kg
(dry clothes)
Power Supply 220-240V~, 50Hz
Maximum water
pressure permitted
in the water inlet
0.03MPa
Minimum water
pressure permitted
in the water inlet
0.8MPa
Grade of waterproof
IPX4
ENERGY EFFICIENCY TEST PROGRAM:
GGSTLW100RCW:
During "Normal" washing program, Wash Temp. is Warm, Water Level is High, Soil Level is Extra Heavy,
is recommended for a normally soiled cotton load.
NOTE:
This product is subject to continuous improvement, specification are subject to change without prior notice.
This product was tested in accordance with AS/NZS 2040.2 and AS/NZS6400 using program: Standard, which is
the program recommended for a normally soiled cotton load at rated capacity.
Technical Specifications
21
Attach your receipt
to this page
22
WARRANTY TERMS & CONDITIONS
LAUNDRY APPLIANCES (WASHING MACHINES)
This document sets out the terms and conditions of the
product warranties for Residentia Group Appliances. It is
an important document. Please keep it with your proof of
purchase documents in a safe place for future reference
should you require service for your Appliance.
1. IN THIS WARRANTY
(a) ‘acceptable quality’ as referred to in clause 10 of this
warranty has the same meaning referred to in the
ACL;
(b) ‘ACL’ means Trade Practices Amendment (Australian
Consumer Law) Act (No.2) 2010;
(c) ‘Appliance’ means any Residentia Group product
purchased by you accompanied by this document;
(d) ‘ASR’ means Residentia Group authorised service
representative;
(e) ‘Residentia Group’ means Residentia Group Pty Ltd
of 165 Barkly Ave, Burnley VIC 3121, ACN 600 546 656
in respect of Appliances purchased in Australia;
(f ) ‘major failure’ as referred to in clause 10 of this
warranty has the same meaning referred to in the
ACL and includes a situation when an Appliance
cannot be repaired or it is uneconomic for Residentia
Group, at its discretion, to repair an Appliance
during the Warranty Period;
(g) ‘Warranty Period’ means:
(i) where the Appliance is used for personal,
domestic or household use (i.e. normal
single family use) as set out in the instruction
manual, the Appliance is warranted against
manufacturing defects for 24 months, following
the date of original purchase of the Appliance;
(h) ‘you’ means the purchaser of the Appliance not
having purchased the Appliance for re-sale, and
‘your’ has a corresponding meaning.
2. This warranty only applies to Appliances purchased
and used in Australia and is in addition to (and does
not exclude, restrict, or modify in any way) any
non-excludable statutory warranties in Australia.
3. During the Warranty Period Residentia Group or
its ASR will, at no extra charge if your Appliance
is readily accessible for service, without special
equipment and subject to these terms and
conditions, repair or replace any parts which it
considers to be defective. Residentia Group or its
ASR may use remanufactured parts to repair your
Appliance. You agree that any replaced Appliances
or parts become the property of Residentia Group.
This warranty does not apply to light globes,
batteries, seals, filters or similar perishable parts.
4. Parts and Appliances not supplied by Residentia
Group are not covered by this warranty.
Warranty Information
23
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are
entitled to a replacement or refund for a major failure and for compensation for any other reasonably
foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods
fail to be of acceptable quality and the failure does not amount to a major failure.
The Australian Consumer Law requires
the inclusion of the following statement
with this warranty:
5. You will bear the cost of transportation, travel and
delivery of the Appliance to and from Residentia
Group or its ASR. If you reside outside of the service
area, you will bear the cost of:
(a) travel of an authorised representative;
(b) transportation and delivery of the Appliance to and
from Residentia Group or its ASR, in all instances,
unless the Appliance is transported by Residentia
Group or its ASR, the Appliance is transported at
the owner’s cost and risk while in transit to and from
Residentia Group or its ASR.
6. Proof of purchase is required before you can make a
claim under this warranty.
7. You may not make a claim under this warranty
unless the defect claimed is due to faulty or
defective parts or workmanship. Residentia Group is
not liable in the following situations (which are not
exhaustive):
(a) the Appliance is damaged by:
(i) accident
(ii) misuse or abuse, including failure to properly
maintain or service
(iii) normal wear and tear
(iv) power surges, electrical storm damage or
incorrect power supply
(v) incomplete or improper installation
(vi) incorrect, improper or inappropriate operation
(vii) insect or vermin infestation
(viii) failure to comply with any additional
instructions supplied with the Appliance;
(b) the Appliance is modified without authority from
Residentia Group in writing;
(c) the Appliance’s serial number or warranty seal has
been removed or defaced;
(d) the Appliance was serviced or repaired by anyone
other than Residentia Group, an authorised repairer
or ASR.
8. This warranty, the contract to which it relates and
the relationship between you and Residentia Group
are governed by the law applicable where the
Appliance was purchased.
9. To the extent permitted by law, Residentia Group
excludes all warranties and liabilities (other than
as contained in this document) including liability
for any loss or damage whether direct or indirect
arising from your purchase, use or non use of the
Appliance.
10. For Appliances and services provided by Residentia
Group in Australia, the Appliances come with a
guarantee by Residentia Group that cannot be
excluded under the Australian Consumer Law.
You are entitled to a replacement or refund for a
major failure and for compensation for any other
reasonably foreseeable loss or damage. You are
also entitled to have the Appliance repaired or
replaced if the Appliance fails to be of acceptable
quality and the failure does not amount to a major
failure. The benefits to you given by this warranty
are in addition to your other rights and remedies
under a law in relation to the Appliances or services
to which the warranty relates.
11. At all times during the Warranty Period, Residentia
Group shall, at its discretion, determine whether
repair, replacement or refund will apply if an
Appliance has a valid warranty claim applicable
to it.
12. Missing parts are not covered by warranty.
Residentia Group reserves the right to assess each
request for missing parts in a case by case basis.
Any parts that are not reported missing in the first
week after purchase will not provide free of charge.
13. To enquire about claiming under this warranty,
please follow these steps:
(a) carefully check the operating instructions, user
manual and the terms of this warranty;
(b) have the model and serial number of the Appliance
available;
(c) have the proof of purchase (e.g. an invoice)
available;
(d) telephone the numbers shown below.
14. You accept that if you make a warranty claim,
Residentia Group and its ASR may exchange
information in relation to you to enable Residentia
Group to meet its obligations under this warranty.
IMPORTANT
Before calling for service, please ensure that the steps in
point 13 have been followed.
Telephone contacts
► Service: Please call 1300 11 HELP (4357)
► Spare Parts: Please call 1300 11 SPARE (7727)
T. 1300 11 4357
E. support@residentiagroup.com.au
E S S E N T I A L S FOR LIFE
An initiative by
Residentia Group
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