LG Electronics DLHC4002B LG Electric Dryer User Manual

OWNER'S MANUAL

DRYER

Read this owner's manual thoroughly before operating the

appliance and keep it handy for reference at all times.

ENGLISH

DLHC4002*

MFL69783895

Rev.01_010625

www.lg.com

Scan to see the online manual.

TABLE OF CONTENTS

3 IMPORTANT SAFETY

INSTRUCTIONS

3 READ ALL INSTRUCTIONS BEFORE USE

3 WARNING STATEMENTS

6 CAUTION STATEMENTS

7 PRODUCT OVERVIEW

7 Product Features

11 INSTALLATION

11 Before Installing

12 Choosing the Proper Location

16 Leveling the Appliance

16 Stacking the Appliance

17 Connecting Electric Dryers

21 Connecting the Drain Hose

23 Final Installation Check

24 OPERATION

24 Before Use

25 Loading the Dryer

27 Control Panel

29 Dry Cycles

33 Cycle Modifiers

34 Options and Extra Functions

35 SMART FUNCTIONS

35 LG ThinQ Application

37 Smart Diagnosis

Function

39 MAINTENANCE

39 Regular Cleaning

41 Periodic Cleaning

42 Care in Cold Climates

44 TROUBLESHOOTING

44 FAQs

45 Before Calling for Service

50 LIMITED WARRANTY

50 USA

3IMPORTANT SAFETY INSTRUCTIONS

ENGLISH

IMPORTANT SAFETY INSTRUCTIONS

READ ALL INSTRUCTIONS BEFORE USE

Safety Messages

Your safety and the safety of others are very important.

We have provided many important safety messages in this manual and on your appliance. Always read and

follow all safety messages.

WARNING STATEMENTS

WARNING

• To reduce the risk of explosion, fire, death, electric shock, scalding or injury to persons when using this

product, follow basic precautions, including the following:

Installation

• Before use, the appliance must be properly installed as described in this manual.

• Connect to a properly rated, protected, and sized power circuit to avoid electrical overload.

• To reduce the risk of severe injury or death, follow all installation instructions.

• The appliance must be installed and electrically grounded by qualified service personnel in accordance

with local codes.

• Disconnect the power cord, house fuse or circuit breaker before installing or servicing the appliance.

• When moving or installing the appliance in a different location, call qualified service personnel for

installation and service.

• Keep packing materials out of the reach of children. Packaging material can be dangerous for

children.There is a risk of suffocation.

• Moving or installation of the appliance requires two or more people.

• This appliance is not designed for maritime use or for mobile installations such as in RVs, trailers, or

aircraft.

• This appliance must be positioned near to an electrical power supply.

• Do not, under any circumstances, cut or remove the third (ground) prong from the power cord.

• When installing or moving the appliance, be careful not to pinch, crush, or damage the power cord.

• Do not install the appliance in humid spaces.

This is the safety alert symbol.

This symbol alerts you to potential hazards that can kill or injure you and others. All safety messages

will follow the safety alert symbol and either the word WARNING or CAUTION.

WARNING

You may be killed or seriously injured if you do not follow instructions.

CAUTION

You may be injured or cause damage to the product if you do not follow instructions.

All safety messages will tell you what the potential hazard is, tell you how to reduce the chance of injury, and

tell you what may happen if the instructions are not followed.

4 IMPORTANT SAFETY INSTRUCTIONS

• Destroy the carton, plastic bag, and other packing materials after the appliance is unpacked. Children

might use them for play. Cartons covered with rugs, bedspreads, or plastic sheets can become airtight

chambers.

• Adhere to all industry recommended safety procedures including the use of long-sleeved gloves and

safety glasses.

• Place the appliance at least 18 inches above the floor for a garage installation.

• Do not install near another heat source such as a stove, oven or heater.

• The appliance must not be supplied through an external switching device, such as a timer, or connected

to a circuit that is regularly switched on and off by a utility.

• Certain internal parts are intentionally not grounded and may present a risk of electric shock only during

servicing. Service personnel – Do not contact the following parts while the appliance is energized: Motor,

Control Board, Noise Filter.

Operation

• Never attempt to operate this appliance if it is damaged, malfunctioning, partially disassembled, or has

missing or broken parts, including a damaged cord or plug.

• Repair or immediately replace all power cords that have become frayed or otherwise damaged. Do not

use a cord that shows cracks or abrasion damage along its length or at either end.

• If you detect a strange sound, a chemical or burning smell, or smoke coming from the appliance, unplug

it immediately, and contact an LG Electronics customer information center.

• Never unplug the appliance by pulling on the power cord. Always grip the plug firmly and pull straight

out from the outlet.

• Do not use an extension cord or adapter with this appliance.

• Do not grasp the power cord or touch the appliance controls with wet hands.

• Do not modify or extend the power cord.

• If the appliance has been submerged, contact an LG Electronics customer information center for

instructions before resuming use.

• Do not store or use gasoline or other flammable vapors and liquids in the vicinity of this or any other

appliance.

• Keep the area underneath and around your appliances free of combustible materials (lint, paper, rags,

etc.), gasoline, chemicals and other flammable vapors and liquids.

• This appliance is not intended for use by persons (including children) with reduced physical, sensory or

mental capabilities, or lack of experience and knowledge, unless they have been given supervision or

instruction concerning the use of the appliance by a person responsible for their safety.

• Use this appliance only for its intended purpose.

• Do not abuse, sit on, or stand on the door of the appliance.

• Do not allow children to play on, in or with the appliance. Close supervision of children is necessary when

the appliance is used near children.

• Do not tamper with controls.

• Fix the drain hose securely in place.

• Do not put oily or greasy clothing, candles or flammable materials on top of the appliance.

• Do not use fabric softeners or products to eliminate static unless recommended by the manufacturer of

the fabric softener or product.

• Do not reach into the appliance if the drum is moving.

• Do not dry articles that have been previously cleaned in, washed in, soaked in, soiled with or spotted

with gasoline, dry cleaning solvents, vegetable oil, cooking oil or other flammable or explosive

substances, as they give off vapors that could ignite or explode.

• Do not use heat to dry articles containing foam rubber or similarly textured rubber-like materials.

5IMPORTANT SAFETY INSTRUCTIONS

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• Do not store plastic, paper, or clothing that may burn or melt on top of the dryer during operation.

• Always check the inside of the appliance for foreign objects before use.

• Do not place items exposed to cooking oils in your dryer. Items contaminated with cooking oils may

contribute to a chemical reaction that could cause a load to catch fire. To reduce the risk of fire due to

contaminated loads, the final part of a tumble dryer cycle occurs without heat (cool down period). Avoid

stopping a tumble dryer before the end of the drying cycle unless all items are quickly removed and

spread out so that the heat is dissipated.

• Do not let children or pets climb inside the dryer drum.

• Do not put living animals such as pets inside the appliance.

• Do not put any part of your body, such as your hands or feet, or metal objects under the appliance.

• Do not let your hand get pinched when opening or closing the dryer door.

• Do not use replacement parts that have not been recommended by the manufacturer (e.g. parts made at

home using a 3D printer).

Maintenance

• Do not repair or replace any part of the appliance. All repairs and servicing must be performed by

qualified service personnel unless specifically recommended in this Owner’s Manual. Use only

authorized factory parts

• Do not disassemble or repair the appliance by yourself.

• Remove any dust or foreign matter from the power plug pins.

• Disconnect this appliance from the power supply before cleaning and attempting any user maintenance.

Turning the controls to the OFF position does not disconnect this appliance from the power supply.

• Remove the door before the appliance is removed from service or discarded to avoid the danger of

children or small animals getting trapped inside.

• Unplug the appliance before cleaning to avoid the risk of electric shock.

• The interior of the appliance and exhaust duct should be cleaned periodically by qualified service

personnel.

• Certain internal parts are intentionally not grounded and may present a risk of electric shock only during

servicing. Service personnel – Do not contact the following parts while the appliance is energized: Motor,

Control Board, Noise Filter.

• To avoid physical injury and burns, use care when cleaning the condenser and do not touch or clean the

condenser with bare hands.

Grounding Instructions

• Improper connection of the equipment-grounding conductor can result in a risk of electric shock. Check

with a qualified electrician or service personnel if you are in doubt whether the appliance is properly

grounded. Do not modify the plug provided with the appliance; if it will not fit the outlet, have a proper

outlet installed by a qualified electrician.

• The appliance must be grounded. In the event of a malfunction or breakdown, grounding will reduce the

risk of electric shock by providing a path of least resistance for electric current. The appliance is

equipped with a cord having an equipment-grounding conductor and a grounding plug. The plug must

be plugged into an appropriate outlet that is installed and grounded in accordance with all local codes

and ordinances.

• The appliance must be plugged into a properly grounded outlet. Electrical shock may result if the

appliance is not properly grounded. Have the wall outlet and circuit checked by a qualified electrician to

make sure the outlet is properly grounded. Failure to follow these instructions may create an electric

shock hazard and/or a fire hazard.

6 IMPORTANT SAFETY INSTRUCTIONS

SAVE THESE INSTRUCTIONS

CAUTION STATEMENTS

CAUTION

• To reduce the risk of minor or moderate injury to persons, malfunction, or damage to the product or

property when using this product, follow basic precautions, including the following:

Installation

• Install the appliance on a firm and level floor.

• Store and install the appliance where it will not be exposed to temperatures below freezing or exposed

to outdoor weather conditions.

Operation

• Clean the lint filter before or after each load.

• Do not use fabric softeners or products to eliminate static unless recommended by the manufacturer of

the fabric softener or product.

• If the drain hose is frozen in winter, thaw it out before use.

7PRODUCT OVERVIEW

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PRODUCT OVERVIEW

Product Features

The images in this guide may be different from the actual components and accessories, which are subject

to change by the manufacturer without prior notice for product improvement purposes.

Front View

a Control Panel

b Lint filters

c Leveling feet

d Access panel

e Condenser cover

f Door

8 PRODUCT OVERVIEW

Rear View

a Terminal Block Access Panel

b Drain Hose Connection

Product Specifications

Accessories

Included Accessories

a Drain Hose

b Band Clamp

Model DLHC4002*

Electrical Requirements

Please refer to the rating label for

detailed information.

Dimensions (Width X Depth X Height)

27'' X 32 1/4'' X 39'' (70.0 cm X 82.0

cm X 99.0 cm)

Maximum Depth with Door Open 52 3/4'' (134.0 cm)

Net Weight 165 lb (75 kg)

Capacity Normal Cycle 7.8 cu.ft. (24 lb / 10.9 kg)

9PRODUCT OVERVIEW

ENGLISH

c CableTies (2 EA)

d Elbow Bracket for Securing Drain Hose

e Drain Hose Holder

f Support (4 EA)

g Screw (4 EA)

Required Accessories for the Electric Dryer (sold separately)

a 4-wire power cord kit

b 3-wire power cord kit

10 PRODUCT OVERVIEW

Optional Accessories (sold separately)

a Pet care accessories kit

b Drying Rack

c Stacking kit

NOTE

• For your safety and extended product life, use only authorized components. The manufacturer is not

responsible for product malfunction or accidents caused by the use of unauthorized components or

parts.

11INSTALLATION

ENGLISH

INSTALLATION

Before Installing

Installation Overview

Please read the following installation instructions first after purchasing this dryer or transporting it to

another location.

a Choose the proper location.

b Level the appliance.

c Connect the drain hose.

d Connect the heat pump electric dryer.

e Plug in the power cord.

f Final Installation Check

12 INSTALLATION

Choosing the Proper

Location

WARNING

• Read all installation instructions completely

before installing and operating the appliance. It

is important that you review this entire manual

before installing and using the appliance.

Detailed instructions concerning electrical

connections and additional requirements are

provided on the following pages.

Electricity

Use an individual, grounded electrical outlet

located within 2 ft. (61 cm) of either side of the

appliance.

WARNING

• Do not install or store the appliance in an area

where it will be exposed to water and/or

weather.

NOTE

• Check code requirements that limit, or do not

permit, installation of the dryer in garages,

mobile homes or sleeping quarters. If you have

questions, contact your local building inspector.

Flooring

To avoid noise and vibration, the appliance must

be installed and leveled on a solidly constructed

floor with a maximum slope of 1 inch (2.5 cm). If

required, adjust the leveling legs to compensate

for the unevenness of the floor.

NOTE

• A sturdy floor is needed to support the total

appliance weight when loaded. The combined

weight of additional appliances should also be

considered.

• Clothes may not tumble properly, and automatic

sensor cycles may not operate correctly if the

appliance is not level.

• For garage installation, you will need to place the

appliance at least 18 inches (45.7 cm) above the

floor. The standard pedestal height is 15 inches

(38 cm). You will need 18 inches (45.7 cm) from

the garage floor to the bottom of the appliance.

Ambient Temperature

Install the appliance in an area where the

temperature is over 41 ℉ (5 ℃).

If the temperature around the appliance is too low,

the appliance might not shut off at the end of an

automatic cycle. This can result in longer drying

times.

13INSTALLATION

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Dimensions and Clearances

The following clearances are recommended for the appliance.

• Additional clearances should be considered for ease of installation and servicing.

• Additional clearances should be considered on all sides of the dryer to reduce noise transfer.

Installation Spacing for Recessed Area or Closet Installation

- Description Dimension/Clearance

A Upper Ventilation Opening

2 48 sq. in. (310 cm

)

B Lower Ventilation Opening

2 24 sq. in. (155 cm

)

C Distance to Ventilation Opening

2 3″ (76 mm)

D Overhead Cabinet Depth

1 14″ (356 mm)

E Distance to the Overhead Cabinet/Shelf

2 18″ (457 mm)

F Front Clearance 1″ (25 mm)

G Depth 32 1/4″ (820 mm)

HBack Clearance

2 5″ (127 mm)

I Side Clearance

2 1″ (25 mm)

JWidth 27″ (700 mm)

K Height of Cabinet Opening 39″ (990 mm)

14 INSTALLATION

Closet Ventilation Requirements

Closets with doors must have both an upper and lower vent to prevent heat and moisture buildup in the

closet. One upper vent opening with a minimum opening of 48 sq. in. (310 cm

) must be installed no lower

than 6 feet above the floor. One lower vent opening with a minimum opening of 24 sq. in. (155 cm

) must

be installed no more than one foot above the floor. Install vent grilles in the door or cut down the door at

the top and bottom to form openings. Louvered doors with equivalent ventilation openings are also

acceptable.

NOTE

• There should be at least a little space around the dryer (or any other appliance) to eliminate the transfer

of vibration from one appliance to another. If there is enough vibration, it could cause appliances to

make noise or come into contact, causing paint damage and further increasing noise.

• No other fuel-burning appliance can be installed in the same closet as a dryer.

Installation Spacing for Recessed Area or Closet, with Stacked Washer and Dryer

† Differs depending on the washer dimensions.

- Description Dimension/Clearance

A Upper Ventilation Opening

2 48 sq. in. (310 cm

)

B Lower Ventilation Opening

2 24 sq. in. (155 cm

)

C Distance to Ventilation Opening

2 3″ (76 mm)

D Front Clearance

2 1″ (25 mm)

EBack Clearance

2 5 1/2″ (140 mm)

F Top Clearance to the Ceiling

2 6″ (152 mm)

Height to the Top of Stacked Appliances

†

78″ (1980 mm)

H Side Clearance

2 1″ (25 mm)

Width

†

27″ (700 mm)

15INSTALLATION

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Installation Spacing for Cabinet

For cabinet installation with a door, minimum ventilation openings in the top of the cabinet are required.

- Description Dimension/Clearance

A Depth of Ventilation Opening

2 7″ (178 mm)

BBack Clearance

2 5″ (127 mm)

C Depth 32 1/4″ (820 mm)

D Front Clearance

2 1″ (25mm)

E Side Clearance

2 1″ (25 mm)

FWidth 27″ (700 mm)

G Clearance to Bottom of Overhead Cabinets/

Shelves

2 9″ (229 mm)

16 INSTALLATION

Leveling the Appliance

WARNING

• Use long-sleeved gloves and safety glasses.

• The appliance is heavy. Two or more people are

required when installing the appliance.

Checking the Level

Position the appliance in the final location and

place a level across the top of the appliance.

a Level

b Leveling Feet

NOTE

• All four leveling feet must rest solidly on the

floor. Gently push on the top corners of the

appliance to make sure that the appliance does

not rock from corner to corner.

• Adjust the leveling feet only as far as necessary

to level the appliance. Extending the leveling feet

more than necessary may cause the appliance to

vibrate.

• To ensure that the appliance provides optimal

drying performance, it must be level. To

minimize vibration, noise, and unwanted

movement, the floor must be a perfectly level,

solid surface.

Adjusting the Leveling Feet

Use an adjustable wrench to turn the leveling feet.

Unscrew the legs to raise the appliance or screw in

the legs to lower it. Raise or lower with the leveling

feet until the appliance is level from side to side

and front to back. Make sure that all four leveling

feet are in firm contact with the floor.

NOTE

• If you are installing the appliance on the optional

pedestal, you must use the leveling feet on the

pedestal to level the appliance. The appliance

leveling feet should be fully retracted.

Stacking the Appliance

Tools Required

• Phillips screwdriver

Stacking Kit Installation

WARNING

• The weight of the appliance and the height of

installation make this stacking procedure too

risky for one person. Two or more people are

required when installing the stacking kit.

• Place the washer on a solid, stable, level floor

capable of supporting the weight of both

appliances.

• Do not stack the washer on top of the dryer.

• If appliances are already installed, disconnect

them from all power, water and drain

connections.

This stacking kit includes:

• Two (2) side brackets

• One (1) front rail

• Four (4) screws

To ensure safe and secure installation, please

observe the following instructions.

17INSTALLATION

ENGLISH

1 Make sure the surface of the washer is clean

and dry. Remove paper backing from the tape

on one of the stacking kit side brackets.

2 Fit the side bracket to the side of the washer

top as shown. Firmly press the adhesive area

of the bracket to the washer surface. Secure

the side bracket to the washer with a screw on

the back side of the bracket. Repeat steps 1

and 2 to attach the other side bracket.

3 Place the appliance on top of the washer,

fitting the dryer feet into the side brackets as

illustrated. Avoid finger injuries; do not allow

fingers to be pinched between the washer

and the appliance. Slowly slide the appliance

toward the back of the washer until the side

bracket stoppers catch the dryer feet.

4 Insert the front rail between the bottom of

the appliance and the top of the washer. Push

the front rail toward the back of the washer

until it comes in contact with the side rail

stoppers. Install the two remaining screws to

secure the front rail to the side rails.

Stacking the Appliance on Mini-

Washer or Pedestal

WARNING

• The weight of the appliance makes the support

assembly and stacking process too risky for one

person. Two or more people are required when

installing the supports to stack the appliance on

a mini washer or pedestal.

Use the provided supports when stacking the

dryer on a mini-washer or pedestal.

1 Tilt the dryer from the left and right sides of

the dryer. Fit the supports to the sides of the

dryer bottom as shown.

CAUTION

• Do not lay the dryer on its side or it could

malfunction.

2 Secure the support to the dryer with a screw.

Repeat steps 1 and 2 to attach the other

supports, two on each side.

3 Stack the dryer following the instructions in

the manual included in the mini washer or

pedestal.

Connecting Electric Dryers

WARNING

• To reduce the risk of fire or explosion, electric

shock, property damage, injury to persons, or

18 INSTALLATION

death when using this appliance, fulfill the

following requirements.

Electrical Requirements for Electric

Models

WARNING

• The wiring and grounding must conform to the

latest edition of the National Electrical Code,

ANSI/NFPA 70 and all applicable local

regulations. Please contact a qualified electrician

to check your home’s wiring and fuses to ensure

that your home has adequate electrical power to

operate the appliance.

• This appliance must be connected to a grounded

metal, permanent wiring system, or an

equipment-grounding conductor must be run

with the circuit conductors and connected to the

equipment-grounding terminal or lead on the

appliance.

• The appliance has its own terminal block that

must be connected to a separate 240 VAC, 60-

Hertz, single-phase circuit, fused at 15 amperes.

(The circuit must be fused on both sides of the

line.) ELECTRICAL SERVICE FOR THE APPLIANCE

SHOULD BE OF THE MAXIMUM RATE VOLTAGE

LISTED ON THE NAMEPLATE. DO NOT CONNECT

THE APPLIANCE TO 110-, 115-, OR 120-VOLT

CIRCUIT.

• If the branch circuit to appliance is 15 ft. (4.5 m)

or less in length, use UL (Underwriters

Laboratories) listed No.-10 AWG wire (copper

wire only), or as required by local codes. If over

15 ft. (4.5 m), use UL-listed No.-8 AWG wire

(copper wire only), or as required by local codes.

Allow sufficient slack in wiring so the appliance

can be moved from its normal location when

necessary.

• The power cord (pigtail) connection between the

wall receptacle and the appliance terminal block

IS NOT supplied with the appliance. Type of

pigtail and gauge of wire must conform to local

codes and with instructions on the following

pages.

• Do not modify the plug and internal wire

provided with the appliance.

• The appliance should be connected to a 4-hole

outlet.

• If the plug does not fit the outlet, a proper outlet

will need to be installed by a qualified electrician.

• Connect the power cord to the terminal block.

Each colored wire should be connected to the

same color screw. Wire color indicated in manual

is connected to the same color screw in the

block.

• Grounding through the neutral conductor is

prohibited for: (1) new branch-circuit

installations and (2) areas where local codes

prohibit grounding through the neutral

conductor.

• This appliance is supplied with the neutral wire

grounded. This white ground wire MUST BE

MOVED to the neutral terminal when a 4-wire

cord is to be used, or where grounding through

the neutral conductor is prohibited.

Four-Wire Power Cord

1 Remove the terminal block access cover on

the upper back of the appliance.

2 Install UL-listed strain relief into the power

cord through-hole.

3 Thread a 30-amp, 240-volt, 4-wire, UL-listed

power cord with #10 AWG-minimum copper

conductor through the strain relief.

a Terminal Block

b UL-Listed Strain Relief

c UL-Listed 4-Wire Power Cord

• A UL-listed strain relief is

required.

• Use a 30-amp, 240-volt, 4-wire, UL-listed

power cord with #10 AWG-minimum copper

conductor and closed loop or forked terminals

with upturned ends.

19INSTALLATION

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4 Transfer the appliance's ground wire from

behind the green ground screw to the center

screw of the terminal block.

5 Attach the two hot leads (black and red) of the

power cord to the outer terminal block

screws.

6 Attach the neutral (white) wire to the center

screw of the terminal block.

7 Attach the power cord ground wire to the

green ground screw.

8 Tighten all screws securely.

9 Reinstall the terminal block access cover.

a White Wire moved from Ground Screw

b Hot Leads of Power Cord (Black and Red)

c Neutral Wire (White)

d Power Cord Ground Wire

e Ground Screw

Four-Wire Direct Wire

1 Remove 5 inches (12.7 cm) of the outer

covering from the wire and remove 5 inches

of insulation from the ground wire. Cut off

approximately 1.5 inches (3.8 cm) from the

other three wires and strip 1 inch (2.5 cm)

insulation from each wire. Bend the ends of

the three shorter wires into a hook shape.

a Ground Wire

2 Remove the terminal block access cover on

the upper back of the appliance.

3 Install UL-listed strain relief into the power

cord through-hole.

4 Thread the 4-wire #10 AWG minimum copper

power cable prepared in step 1 through the

strain relief.

a Terminal Block

b UL-Listed Strain Relief

c UL-Listed 4-Wire Power Cord

5 Transfer the appliance's ground wire from

behind the green ground screw to the center

of the terminal block.

6 Attach the two hot leads (black and red) of the

power cord to the outer terminal block

screws.

• A UL-listed strain relief is

required.

• Use UL-listed 4-wire #10 AWG minimum

copper conductor cable. Allow at least 5 ft. (1.5

m) of wire to allow for removal and

reinstallation of the dryer.

5’’ (12.7 cm)

1’’ (2.5 cm)

20 INSTALLATION

7 Attach the neutral (white) wire to the center

screw of the terminal block.

8 Attach the power cord ground wire to the

green ground screw.

9 Tighten all screws securely.

10 Reinstall the terminal block access cover.

a White Wire moved from Ground Screw

b Hot Leads of Power Cord (Black and Red)

c Neutral Wire (White)

d Power Cord Ground Wire

e Ground Screw

Three-Wire Power Cord

1 Remove the terminal block access cover on

the upper back of the appliance.

2 Install the UL-listed strain relief into the

power cord through-hole.

3 Thread a 30-amp, 240 volt, 3-wire, UL-listed

power cord with #10 AWG-minimum copper

conductor through the strain relief.

a Terminal Block

b UL-Listed Strain Relief

c UL-Listed 3-Wire Power Cord

4 Attach the two hot leads (black and red) of the

power cord to the outer terminal block

screws.

5 Attach the neutral (white) wire to the center

terminal block screw.

6 Connect the external ground (if required by

local codes) to the green ground screw.

7 Tighten all screws securely.

8 Reinstall the terminal block access cover.

a White Wire from Dryer Harness

b Hot Leads of Power Cord (Black and Red)

c Neutral Wire (White)

d External Ground Wire (if required by local

codes)

e Ground Screw

• A 3-wire connection is NOT

permitted on new construction after

January 1, 1996.

• A UL-listed strain relief is required.

• Use a 30-amp, 240-volt, 3-wire, UL-listed

power cord with #10 AWG-minimum copper

conductor and closed loop or forked terminals

with upturned ends.

21INSTALLATION

ENGLISH

Three-Wire Direct Wire

1 Remove 3.5 inches (8.9 cm) of the outer

covering from the wire. Strip 1 inch (2.5 cm)

insulation from each wire. Bend the ends of

the three wires into a hook shape.

2 Remove the terminal block access cover on

the upper back of the appliance.

3 Install UL-listed strain relief into the power

cord through-hole.

4 Thread the 3-wire, #10 AWG minimum copper

conductor power cable prepared in step 1

through the strain relief.

a Terminal block

b UL-listed strain relief

c UL-listed 3-wire power cord

5 Attach the two hot leads (black and red) of the

power cord to the outer terminal block

screws.

6 Attach the neutral (white) wire to the center

terminal block screw.

7 Connect the external ground (if required by

local codes) to the green ground screw.

8 Tighten all screws securely.

9 Reinstall the terminal block access cover.

a Hot lead (black and red)

b Neutral wire (white)

c External ground wire (if required by local

codes)

d Wire from the appliance harness

e Ground screw (green)

Connecting the Drain Hose

WARNING

• The drain hose should always be properly

secured. Failure to properly secure the drain

hose can result in flooding and property

damage.

NOTE

• The drain must be installed in accordance with

any applicable local codes and regulations.

• Make sure that the drain hose is not stretched,

pinched, crushed, or kinked.

How to Connect the Drain Hose

1 Insert the hose clamp a onto the drain hose

of the dryer.

• A 3-wire connection is NOT

permitted on new construction after

January 1, 1996.

• A UL-listed strain relief is required.

• Use UL-listed 3-wire, #10 AWG minimum

copper conductor cable. Allow at least 5 ft. (1.5

m) length to allow for removal and installation

of dryer.

1’’ (2.5 cm)

22 INSTALLATION

2 Connect the drain hose of the dryer and

secure the hose clamp.

CAUTION

• Leaving the drain hose disconnected can cause

leaking and subsequent property damage.

Using a Standpipe to Drain

1 Clip the end of the hose into the elbow

bracket.

• Connect the elbow bracket

a within 4

inches (10 cm) of the end of the drain hose.

If the drain hose is extended more than 4

inches (10 cm) beyond the end of the elbow

bracket, mold or microorganisms could

spread to the inside of the dryer.

2 Insert the end of the drain hose into the

standpipe.

3 Use the provided tie strap b to secure the

drain hose in place.

Using the Laundry Tub to Drain

1 Clip the end of the hose into the elbow

bracket. Connect the drain hose holder to the

end of the hose so that the hose does not

come out.

• Connect the elbow bracket

a within 4

inches (10 cm) of the end of the drain hose.

If the drain hose is extended more than 4

inches (10 cm) beyond the end of the elbow

bracket, mold or microorganisms could

spread to the inside of the dryer.

2 Hang the end of the drain hose over the side

of the laundry tub.

4 "

(10 cm)

4 "

(10 cm)

23INSTALLATION

ENGLISH

3 Use the provided tie strap to secure the drain

hose in place.

Final Installation Check

Once you have completed the installation of the

dryer and it is in its final location, confirm proper

operation with the following tests.

Checking Levelness

Once the dryer is in its final location, recheck the

dryer to be sure it is level. Make sure it is level front

to back and side to side, and that all four leveling

feet are in firm contact with the floor.

24 OPERATION

OPERATION

Before Use

WARNING

• To reduce the risk of fire, electric shock, or injury to persons, read the IMPORTANT SAFETY

INSTRUCTIONS before operating this appliance.

Operation Overview

1 Clean the Lint Filter

• If the lint filter has not already been

cleaned, lift out the filter and remove the

lint from the last load. This will help ensure

the fastest and most efficient drying

performance. Make sure to reinstall the

filter, pressing down until it clicks firmly into

place.

2 Load the Dryer

• Make sure that clothing is pushed entirely

into the drum and away from the door seal

area. Clothing that gets stuck between the

door and seal may be damaged or damage

the seal.

• If the load is extra large, you may need to

divide it into smaller loads for proper

performance and fabric care.

• All strings and attached belts of clothes

should be well tied and secured before

being put into the drum.

3 Turn on the Dryer

• Press the Power button to turn on the

dryer. The display will turn on and a chime

will sound.

4 Select a Cycle

• Turn the cycle selector knob until the

desired cycle is selected. The preset

temperature, dry level, and option settings

for that cycle will be shown.

5 Adjust Settings

Default settings for the selected cycle can now

be changed, if desired, using the cycle

modifier and option buttons.

• Not all modifiers and options are available

on all cycles.

6 Begin Cycle

•Press the Start/Pause button to begin the

cycle. The cycle can be paused at any time

either by opening the door or by pressing

the Start/Pause button.

•If the Start/Pause button is not pressed

within a certain time, the dryer shuts off

and all settings are lost.

7 End of Cycle

• When the cycle is finished, the chime will

sound. Immediately remove your clothing

from the dryer to reduce wrinkling. If

Wrinkle Care is selected, the dryer will

tumble briefly every few minutes to help

prevent wrinkles from setting in the clothes.

Check the Lint Filter Before Every

Load

Always make sure the lint filter a is clean before

starting a new load; a clogged lint filter will

increase drying time. To clean, pull the lint filter

straight up and roll any lint off the filter with your

25OPERATION

ENGLISH

fingers. Push the lint filter firmly back into place.

See Regular Cleaning for more information.

Always ensure that the lint filter is properly

installed before running the dryer. Running the

dryer with a loose or missing lint filter will damage

the dryer and articles in the dryer.

Loading the Dryer

NOTE

• For the best drying performance and most

efficient energy usage, do not overload the

appliance.

General Tips

• Combine large and small items in the same load.

• Use mesh laundry bags to separate clothes with

zippers, hooks, straps, and drawstrings to

prevent them from catching on or tangling with

other clothes or damaging the lint filter.

NOTE

• Damp clothes will expand as they dry. Do not

overload the dryer; clothes require room to

tumble and dry properly.

Grouping Similar Items

For the best drying results, and to reduce the

possibility of damage to clothing, sort clothes into

loads that can be dried with the same drying cycle.

Different fabrics have different care requirements,

and some fabrics will dry more quickly than others.

Woolen Items

• Always follow fabric care labels before drying

woolen items in a dryer. After the cycle, the

items may still be damp. Do not repeat the cycle.

Pull the items to their original shape if needed

and lay them flat to finish drying.

Woven and Loopknit Materials

• Some woven and loopknit materials may shrink,

depending on quality.

Permanent Press and Synthetics

• Do not overload your dryer. Take out permanent

press items as soon as the dryer stops to reduce

wrinkles.

Baby Clothes and Nightgowns

• Always check the manufacturer’s instructions.

Rubber and Plastics

• Do not dry any items made from or containing

rubber or plastics such as:

- Aprons, bibs and chair covers

- Curtains and tablecloths

- Bath mats

Fiberglass

• Do not dry fiberglass articles in your dryer. Glass

particles left in the dryer could be picked up by

your clothes the next time you use the dryer and

irritate your skin.

Fabric Care Labels

• Sort and dry laundry according to care labels,

size, and fabric type. Do not overload the dryer.

This will save energy and time and give the best

drying performance.

Fabric Care Labels

Many articles of clothing include a fabric care label.

Using the chart below, adjust the cycle and option

selections to care for your clothing according to

the manufacturer's recommendations.

Tumble Dry

Label Directions

Dry

26 OPERATION

Normal

Permanent Press /

Wrinkle Resistant

Gentle / Delicate

Do not tumble dry

Do not dry (used with

do not wash)

Heat Setting

Label Directions

High

Medium

Low

No Heat / Air

Tumble Dry

Label Directions

27OPERATION

ENGLISH

Control Panel

Control Panel Features

a Power Button

• Press the button to turn the appliance on. Press again to turn the appliance off.

NOTE

• Pressing the Power button during a cycle will cancel that cycle and any load settings will be lost.

b Cycle Selector Knob

• Turn this knob to select the desired cycle. Once the desired cycle has been selected, the standard

presets will be shown in the display. On Manual Dry cycles, these settings can be adjusted using the

cycle modifier buttons anytime before starting the cycle.

c Start/Pause Button

• Press this button to start the selected cycle. If the appliance is running, use this button to pause the

cycle without losing the current settings.

NOTE

• If you do not press the Start/Pause button to resume a cycle within a certain time, the appliance turns

off automatically and all cycle settings are lost.

d Extra Options and Functions / Cycle Modifier Buttons

• Use these buttons to select the desired options for the selected cycle. Not all options are available for

each cycle.

• Remote Start

- With the LG ThinQ app, you can use a smartphone to control your appliance remotely.

• Wi-Fi

- Press and hold the Condenser Care button for 3 seconds to initiate the connection of the appliance

to the LG ThinQ application.

e Time and Status Display

• The display shows the settings, estimated time remaining, options, and status messages for the

appliance. When the appliance is turned on, the default settings in the display will illuminate.

28 OPERATION

Time and Status Display

a Condenser Clean Indicator

• This icon indicates the condenser auto cleaning status. The icon is displayed when water is being

sprayed on the condenser.

b Clean Filter Reminder

• The display will show Clean Filter when the dryer is turned on as a reminder to clean the filter. It

turns off when the Start/Pause button is pressed.

• It turns on every time you turn on the power. Always make sure the lint filter is clean before starting

a new load.

c Cycle Status Indicators

• Dry lights up when the appliance is in the drying stage.

• Cool lights up when the appliance is in the cool down stage.

d Estimated Time Remaining

• When a drying cycle is selected, the estimated drying time for the selected cycle is displayed. This

time will change if you select extra options for the cycle.

• The cycle time on Sensor Dry cycles may fluctuate as the appliance recalculates drying time for

optimal results.

• Error messages will appear when the appliance diagnoses problems.

e - lights up when the Damp Dry Signal function is turned on.

f i lights up when the control panel is locked.

g f lights up when the appliance is connected to a home Wi-Fi network.

h w lights up when the remote control feature is activated.

29OPERATION

ENGLISH

Dry Cycles

Turn the knob to select the desired cycle. When you select a dry cycle the default settings will light up in the

display.

Sensor Dry Cycles

Sensor dry cycles utilize LG's unique dual sensor system to detect and compare the moisture level in

clothes and in the air and adjust the drying time as needed to ensure superior results. The appliance

automatically sets the dryness level and temperature at the recommended setting for each cycle. The

estimated time remaining will be shown in the display.

Cycle Normal

Description Use this cycle for drying all normal items such as cotton, linen, shirts, jeans or mixed

loads, except delicate fabrics such as wool or silk.

Dry Level Default: Normal Available: All

Dry Mode Default: Normal Available: All

Cycle Heavy Duty

Description Use this cycle for drying heavy-duty clothes like jeans or garments that need extra

drying.

Dry Level Not adjustable

Dry Mode Default: Normal Available: Normal

Cycle Bedding

Description Use this cycle for drying blankets or bulky items such as pillows, blankets, comforters,

sheets or pet bedding.

Dry Level Not adjustable

Dry Mode Default: Normal Available: Normal

Cycle Power Dry

Description This cycle is a high-temperature dry cycle.

Dry Level Not adjustable

Dry Mode Default: Speed Available: Speed

Cycle Shrinkage Relief

Description Reduces shrinkage by optimizing motion, dry level and temp.

Dry Level Default: Less Available: Less

Dry Mode Default: Normal Available: Normal

Cycle Silent Dry

Description Reduces sounds made during drying.

Dry Level Not adjustable

Dry Mode Default: Normal Available: Normal

30 OPERATION

Manual Dry Cycles

Cycle AI Dry

Description This cycle optimizes drying times and temperatures by detecting the laundry’s

characteristics.

Dry Level Not adjustable

Dry Mode Default: Normal Available: Normal

Cycle Delicates

Description Use this cycle for drying dress shirts/blouses, nylons, lingerie, or sheer and lacy clothes

which can easily be damaged.

Dry Level Default: Normal Available: All

Dry Mode Default: Speed Available: Speed

Cycle Perm. Press

Description Use this cycle to minimize wrinkles when drying tablecloths or wrinkle-free clothes.

Dry Level Default: Normal Available: Normal, Less

Dry Mode Default: Normal Available: Normal

Cycle Towels

Description Use this cycle for drying towels.

Dry Level Not adjustable

Dry Mode Default: Normal Available: Normal

Cycle Small Load

Description Use this cycle for drying light or small items. (up to 3 items)

Dry Level Not adjustable

Dry Mode Default: Speed Available: Speed

Cycle Condenser Care

Description Cleans built-up lint off of the condenser using water.

Dry Level Not adjustable

Dry Mode Default: Speed Available: Speed

Cycle Dry Time

Description Use this cycle to manually select the drying time,from 30 to 180 minutes.

Time Default: 30 minutes Available: 30-180 minutes

Dry Level Not adjustable

Dry Mode Default: Normal Available: Normal

31OPERATION

ENGLISH

Special Drying Cycles

Selectable Drying Options

Cycle Drum Care

Description This cycle prevents unpleasant odors in the drum.

Dry Level Not adjustable

Dry Mode Default: Speed Available: Speed

Cycle Downloaded (Wrinkle Prevention)

Description This cycle allows you to download a new and specialized drying cycle to your appliance with

a smartphone.

• The default cycle is Wrinkle Prevention. This cycle is also available for download.

• Refer to the LG ThinQ smartphone application to see the cycles available for

download.

Dry Level Default: Normal Available: All

Dry Mode Default: Normal Available: All

Cycle Dry Mode

Damp

Signal

Wrinkle

Care

Cycle Dry Level Off

Energy

saver

†

Normal Speed

Normal Very

#####

Normal

#####

Less

### #

Damp

### #

Heavy Duty -

Bedding -

Power Dry -

Shrinkage

Relief

Less

Silent Dry -

AI Dry -

32 OPERATION

† This option helps to reduce the energy use by drying clothes at a lower temperature than normal mode.

When this option is set, the drying time will increase.

Delicates Very

###

Normal

###

Less

Damp

Perm. Press Normal

###

Less

Towels -

Small Load -

Condenser Care -

Dry Time -

Drum Care -

Wrinkle

Prevention

Very

#####

Normal

#####

Less

### #

Damp

### #

Cycle Dry Mode

Damp

Signal

Wrinkle

Care

Cycle Dry Level Off

Energy

saver

†

Normal Speed

33OPERATION

ENGLISH

Cycle Modifiers

About Modifier Buttons

Each cycle has default settings that are selected

automatically. Customize these settings using the

cycle modifier buttons. Repeatedly press the

button for the desired modifier until the indicator

light for the desired setting is lit. Not every option

is available with every cycle. If a modifier is not

available, the button chimes twice and the setting

does not change.

Dry Mode

Use this option to help reduce energy

consumption or save time when drying clothes.

• Energy Saver: Dry clothes with recommended

settings at a lower temperature. When the

option is set, the drying time will increase.

• Normal: Dry clothes with recommended

settings.

• Speed: Dry clothes more quickly.

Dry Level

Use this button to select the dryness level for the

cycle. Press the Dry Level button repeatedly to

scroll through available settings.

• Dry Level: Damp

4 Less 4 Normal 4 More 4

Very

• The appliance will automatically adjust the cycle

time according to the selected dryness level.

Selecting More or Very will increase the cycle

time, while Less or Damp will decrease the cycle

time.

•Use a Less or Damp setting for items that you

wish to iron.

Dry Time

Use this button to manually select the drying time,

from 30 to 70 minutes, in 10-minute increments.

• Use this for small loads or to remove wrinkles.

•Default Temperature is High and can be

adjusted. The Dry Level cannot be adjusted.

• This option can be used together with the

Wrinkle Care options.

•Use the More Time / Less Time buttons to add

or reduce the drying time, from 30 to 180

minutes, in 5-minute increments.

Signal

The appliance plays a melody when the drying

cycle is finished and the buttons make a sound

when pressed.

• To turn the sounds on/off, press the Signal

button. Alert sounds will still be audible.

34 OPERATION

Options and Extra Functions

Your dryer includes several additional cycle

options to customize cycles to meet your individual

needs.

Select the desired option after selecting the

desired cycle and settings.

NOTE

• The LED for the option will light up when the

option is selected.

• To protect your garments, not every option is

available with every cycle.

Wrinkle Care

Selecting this option will tumble the load

periodically for up to 2 hours after the selected

cycle, or until the door is opened. This is helpful in

preventing wrinkles when you are unable to

remove items from the dryer immediately.

Press the Wrinkle Care button before you start a

dry cycle.

NOTE

• When the option is turned on, only the Power

button works after the dry cycle ends.

• To select the option after starting a cycle, pause

the cycle, set the option, and press Start/Pause.

• Always turn off the appliance before unloading

the clothes.

Signal On/Off

The appliance plays a melody when the drying

cycle is finished. The buttons make a sound each

time they are pressed. Use this button to turn the

melody and button tones on or off.

• To turn on/off, press and hold the Signal button.

• When this function is turned on, the On/Off LED

on the display lights up.

Drum Light

The drum is equipped with a white LED light that

illuminates when the dryer is turned on. This light

automatically turns off when the door is closed

and the cycle starts.

• To manually turn the light on, press the Drum

Light button.

• The drum light will turn off automatically after 4

minutes.

Damp Signal

When this option is selected, the appliance signals

when the load is approximately 80% dry. This

allows you to remove faster-drying lightweight

items or items that you would like to iron or hang

while they are still slightly damp.

Press the Damp Signal button.

Control Lock

Use this function to disable the controls. This

function can prevent children from changing

cycles or operating the dryer.

NOTE

• The function does not lock the door.

• Once this function is set, all buttons are locked

except the Power button.

• When the controls are locked,

CL and the

remaining time are alternately shown on the

display during the dry cycle.

• Turning off the power will not reset this function.

You must deactivate this function before you can

access any other options and functions.

Locking/Unlocking the Control Panel

1 Turn on the power.

2 Press and hold the Damp Signal button for 3

seconds to activate/deactivate this function.

• When the function is deactivated, a chime will

sound and the remaining time for the current

cycle will reappear on the display.

35SMART FUNCTIONS

ENGLISH

SMART FUNCTIONS

LG ThinQ Application

The LG ThinQ application allows you to

communicate with the appliance using a

smartphone.

LG ThinQ Application Features

• Dryer Cycle

- Download new and specialized cycles that are

not included in the standard cycles on the

appliance. Appliances that have been

successfully connected to the LG ThinQ

application can download a variety of specialty

cycles specific to the appliance.

• Energy Monitoring

†

- This feature keeps track of how the dryer’s

power consumption is affected by selected

drying cycles and options.

• Remote Control

- Control the appliance remotely or check to see

how much time is left in the cycle from the LG

ThinQ application.

NOTE

• Once the remote control feature is enabled, you

can start a cycle from the LG ThinQ application.

If the cycle is not started, the appliance will wait

to start the cycle until the appliance is turned off

remotely or the remote control feature is

disabled.

• If the door is opened, the remote control feature

is disabled.

• Push Messages

- When the cycle is complete or the appliance

has problems, you will receive a push

message.

• Smart Diagnosis

- This function provides useful information for

diagnosing and solving issues with the

appliance based on the pattern of use.

• Settings

- Allows you to set various options on the

appliance and in the application.

† This feature is only available on some models.

NOTE

• In the following cases, you must update the

network information for each appliance in the

LG ThinQ application under Device Cards

Settings

~ Change Network.

- wireless router is changed

- wireless router password is changed

- Internet service provider is changed

• This information is current at the time of

publication. The application is subject to change

for product improvement purposes without

notice to users.

Installing LG ThinQ App and

Connecting an LG Appliance

Models with QR Code

Scan the QR code attached to the product using

the camera or a QR code reader app on your

smartphone.

Models without QR Code

1 Search for and install the LG ThinQ app from

the Google Play Store or Apple App Store on a

smartphone.

2 Run the LG ThinQ app and sign in with your

existing account or create an LG account to

3 Touch the add (~) button on the LG ThinQ

app to connect your LG appliance. Follow the

36 SMART FUNCTIONS

instructions in the app to complete the

process.

NOTE

• You may be asked to provide a password to

connect to the LG network (not your home

network) during the Wi-Fi setup. The password is

the last 4 characters of the network name,

repeated twice, with no spaces. For example, if

the network name appears as LG_XXXX_8b92,

then you would enter 8b928b92 as your

password. The password is case sensitive and

the last 4 characters are unique to your

appliance.

• To verify the Wi-Fi connection, check that the

icon on the control panel is lit.

• The appliance supports 2.4 GHz Wi-Fi networks

only. To check your network frequency, contact

your Internet service provider or refer to your

wireless router manual.

• LG ThinQ is not responsible for any network

connection problems or any faults, malfunctions,

or errors caused by network connection.

• If the appliance is having trouble connecting to

the Wi-Fi network, it may be too far from the

router. Purchase a Wi-Fi repeater (range

extender) to improve the Wi-Fi signal strength.

• The Wi-Fi connection may not connect or may be

interrupted because of the home network

environment.

• The network connection may not work properly

depending on the Internet service provider.

• The surrounding wireless environment can

make the wireless network service run slowly.

• If the appliance cannot be registered due to

problems with the wireless signal transmission,

unplug the appliance and wait about a minute

before trying again.

• If the firewall on your wireless router is enabled,

disable the firewall or add an exception to it.

• The wireless network name (SSID) should be a

combination of English letters and numbers. (Do

not use special characters.)

• Smartphone user interface (UI) may vary

depending on the mobile operating system (OS)

and the manufacturer.

• If the security protocol of the router is set to

WEP, network setup may fail. Change the

security protocol (WPA2 is recommended) and

connect the product again.

Using the Appliance Remotely

Remote Start

Use a smartphone to control the appliance

remotely. You can also monitor the cycle operation

so you know how much time is left in the cycle.

Using Remote Start

1 Put the laundry into the drum and close the

dryer door.

2 Press the Power button.

3 Press and hold the Remote Start button for 3

seconds to enable the remote control

function.

4 Start a cycle from the LG ThinQ application on

your smartphone.

NOTE

• Once the function is enabled, you can only start

a cycle from the LG ThinQ smartphone

application. If the cycle is not started, the

application will wait to start the cycle until it is

turned off remotely from the application or this

function is disabled.

• If the door has been opened, you cannot start a

cycle remotely.

Disabling Remote Start Manually

When the function is activated, press and hold the

Remote Start button for 3 seconds.

Download Cycle

You can download new and specialized cycles that

are not included in the standard cycles on the

appliance.

Appliances that have been successfully connected

to a Wi-Fi network can download a variety of

specialty cycles specific to the appliance.

Once cycle download is completed in the

appliance, the product keeps the downloaded

cycle until a new cycle is downloaded.

NOTE

• Only one downloaded cycle can be stored on the

appliance at a time.

37SMART FUNCTIONS

ENGLISH

Wireless LAN Module Specifications

FCC Notice

The following notice covers the transmitter

module contained in this product.

This equipment has been tested and found to

comply with the limits for a Class B digital device,

pursuant to Part 15 of the FCC Rules. These limits

are designed to provide reasonable protection

against harmful interference in a residential

installation. This equipment generates, uses, and

can radiate radio frequency energy and, if not

installed and used in accordance with the

instructions, may cause harmful interference to

radio communications. However, there is no

guarantee that interference will not occur in a

particular installation. If this equipment does

cause harmful interference to radio or television

reception, which can be determined by turning the

equipment off and on, the user is encouraged to

try to correct the interference by one or more of

the following measures:

• Reorient or relocate the receiving antenna.

• Increase the separation between the equipment

and the receiver.

• Connect the equipment into an outlet on a

circuit different from that to which the receiver is

connected.

• Consult the dealer or an experienced radio/TV

technician for help.

This device complies with part 15 of the FCC Rules.

Operation is subject to the following two

conditions:

(1) This device may not cause harmful interference

and

(2) This device must accept any interference

received, including interference that may cause

undesired operation.

Any changes or modifications in construction of

this device which are not expressly approved by

the party responsible for compliance could void

the user’s authority to operate the equipment.

FCC RF Radiation Exposure

Statement

This equipment complies with FCC radiation

exposure limits set forth for an uncontrolled

environment. This transmitter must not be co-

located or operating in conjunction with any other

antenna or transmitter.

This equipment should be installed and operated

with a minimum distance of 20 cm (7.8 inches)

between the antenna and your body. Users must

follow the specific operating instructions for

satisfying RF exposure compliance.

Open Source Software Notice

Information

To obtain the source code that is contained in this

product, under GPL, LGPL, MPL, and other open

source licenses that have the obligation to disclose

source code, and to access all referred license

terms, copyright notices and other relevant

documents, please visit https://

opensource.lge.com.

LG Electronics will also provide open source code

to you on CD-ROM for a charge covering the cost

of performing such distribution (such as the cost of

media, shipping, and handling) upon email

request to opensource@lge.com.

This offer is valid to anyone in receipt of this

information for a period of three years after our

last shipment of this product.

Smart Diagnosis

Function

Use this feature to help you diagnose and solve

problems with your appliance.

NOTE

• For reasons not attributable to LGE’s negligence,

the service may not operate due to external

factors such as, but not limited to, Wi-Fi

unavailability, Wi-Fi disconnection, local app

store policy, or app unavailability.

• The feature may be subject to change without

prior notice and may have a different form

depending on where you are located.

Using LG ThinQ to Diagnose Issues

If you experience a problem with your Wi-Fi

equipped appliance, it can transmit

troubleshooting data to a smartphone using the

LG ThinQ application.

Type Frequency Range

Output

Power

(Max)

Wi-Fi 2412 - 2462 MHz < 30 dBm

Bluetooth 2402- 2480 MHz < 30 dBm

38 SMART FUNCTIONS

• Launch the LG ThinQ application and select the

Smart Diagnosis feature in the menu. Follow

the instructions provided in the LG ThinQ

application.

Using Audible Diagnosis to

Diagnose Issues

Follow the instructions below to use the audible

diagnosis method.

• Launch the LG ThinQ application and select the

Smart Diagnosis feature in the menu. Follow

the instructions for audible diagnosis provided

in the LG ThinQ application.

1 Press the Power button to turn on the

appliance.

• Do not press any other buttons.

2 Hold the mouthpiece of your phone in front of

the Power button.

3 Press and hold the More Time button for 3

seconds or longer while continuing to hold

your phone to the Power button.

4 Keep the phone in place untill the tone

transmission has finished. The display will

count down the time. Once the countdown is

over and the tones have stopped, the

diagnosis will be displayed in the application.

NOTE

• For best results, do not move the phone while

the tones are being transmitted.

Max.

10 mm

39MAINTENANCE

ENGLISH

MAINTENANCE

WARNING

• Unplug the appliance before cleaning.

• Never use harsh chemicals, abrasive cleaners, or solvents to clean the appliance. They will damage the

finish.

Regular Cleaning

Cleaning the Exterior

Proper care of your appliance can extend its life.

The outside of the appliance can be cleaned with

warm water and a mild, nonabrasive household

detergent. Immediately wipe off any spills with a

soft, damp cloth.

NOTE

• Do not use methylated spirits, solvents, or

similar products.

• Never use steel wool or abrasive cleansers; they

can damage the surface.

Cleaning the Interior

Wipe around the door opening and seal with a

soft, damp cloth to prevent lint and dust buildup

that could damage the door seal.

Clean the window with a soft cloth dampened with

warm water and a mild, nonabrasive household

detergent. Then wipe dry.

The stainless steel drum can be cleaned with a

conventional stainless steel cleaner, used

according to the manufacturer’s specifications.

Never use steel wool or abrasive cleansers; they

may scratch or damage the surface.

Cleaning Around and Under the

Appliance

Vacuum lint and dust from around the dryer and

underneath it regularly.

Leaving the Door Open

After you finish using the appliance, leave the door

open overnight to allow air to circulate and dry the

drum. This helps prevent odors.

Cleaning the 3-Piece Lint Filter

CAUTION

• Refer to the following instructions for proper

cleaning of the lint filter. Failure to do so can

cause lint buildup on the condenser that can

affect the drying performance.

NOTE

• Cleaning the lint filter will reduce drying time

and energy consumption and prevent

unnecessary malfunctions.

• Unload all of the clothes from the appliance

before pulling out the lint filter.

• If you have pets or use dryer sheets, perform a

thorough cleaning of the lint filters more often,

using a vacuum cleaner or under running water.

• After cleaning the 3-piece lint filter, insert it back

into place. The appliance will not operate

without the lint filter in place.

a Inner Filter Assembly (2 Filters)

• Clean both inner filters after every cycle.

b Outer Filter

• Clean the outer filter after drying 10 times or

when the lint has accumulated on the outer

filter.

Cleaning the Inner Filter Assembly

1 Pull out the inner filter assembly from the

outer filter.

• Open the inner filter assembly by unfolding

it in the direction of the arrow.

40 MAINTENANCE

• Remove the small filter at the base by

sliding it out of the grooves on each side.

2 Use your fingers to get most of the lint off the

filters. To clean off residual lint, use a vacuum

cleaner or rinse under running water.

• The filters must be completely dry before

using or they could cause an unpleasant

odor.

CAUTION

• Do not tap the large inner filter repeatedly as the

built-in magnet may dislodge and cause a

malfunction.

3 After drying both inner filters completely,

reassemble the small filter by sliding the tabs

at each side into the grooves on the large

filter. Close the filter assembly by folding the

sides back together and snapping them

closed in the center.

• Ensure the left and right sides of the inner

filter assembly are closed properly.

4 Insert the inner filter assembly into the outer

filter.

Cleaning the Outer Filter

1 Remove the dust or lint around the filter inlet.

CAUTION

• If the lint drops into the filter inlet, it may affect

the drying performance and increase drying

time.

2 Pull out the outer filter.

3 Remove the inner filter.

4 Open the outer filter by grasping the top edge

and unfolding the sides.

5 Remove the residual lint with a vacuum

cleaner or by washing under running water.

• If washed, allow the filter to dry completely

before use. Failure to do so may cause an

odor.

CAUTION

• Do not tap the filter repeatedly as the built in

magnet may dislodge and cause a malfunction.

6 Reassemble the filters and reinsert them.

CAUTION

• Do not load or remove any clothes when the lint

filter is not in place. The clothes can drop into

the filter inlet and may cause the appliance to

malfunction.

• For best results, always use all 3 parts of the 3-

piece filter.

41MAINTENANCE

ENGLISH

Periodic Cleaning

Using Drum Care Feature

Run the Drum Care cycle periodically to prevent

unpleasant odors in the drum.

CAUTION

• Remove all of the clothes from the appliance.

1 Turn on the appliance.

2 Press the Drum Care button.

3 Press the Start/Pause button.

• This function operates for about 3 hours.

4 After the cycle finishes, open the dryer door

and leave it open to allow air to circulate in

the drum.

WARNING

• For safety reasons, do not allow children or

animals to climb into the appliance. Doing so

could cause damage or injury.

Using Condenser Care Feature

The appliance automatically cleans built-up lint off

of the condenser using water condensed from the

drying process. If needed, the condenser can also

be cleaned manually.

CAUTION

• Remove all of the clothes from the appliance.

1 Open the dryer door and pull out both the

inner and outer filters.

2 Carefully pour 34 oz. (1 liter) of clean water

into the lint filter compartment and then

reinsert both lint filters.

• Do not pour the water quickly as it will spill

out.

• Pouring more that 51 oz. (1.5 liters) of water

into the compartment will cause water to

leak out.

3 Turn on the appliance.

4 Press the Condenser Care button.

5 Press the Start/Pause button to start

cleaning the condenser.

• The condenser cleaning process takes

about 1 hour.

6 Open the dryer door after the cleaning is

finished and leave it open to allow air to

circulate and thoroughly dry the drum.

WARNING

• For safety reasons, do not allow children or

animals to climb into the appliance. Doing so

could cause damage or injury.

Cleaning the Condenser

Refer to the following instructions for manually

cleaning the condenser.

CAUTION

• To avoid physical injury and burns, do not touch

or clean the condenser with bare hands.

• When cleaning the condenser, be careful not to

damage the fins.

NOTE

• If drying performance deteriorates, open the

condenser cover to check for foreign

substances.

1 Press the top part of the access panel a to

open it.

42 MAINTENANCE

2 Turn the locks b to release the condenser

cover, and pull the cover to remove it.

3 Clean the dust on the condenser using a

vacuum cleaner or soft brush.

4 Reinsert and reassemble the condenser cover

completely.

CAUTION

• If the condenser cover is not completely

reassembled, the product will not work properly

and may leak.

5 Close the access panel.

Care in Cold Climates

Thawing out the Appliance

Thawing out the Accessories

CAUTION

• Wear gloves and take care to avoid burning

yourself with hot water.

Frozen Water in Drain Hose

Wrap the drain hose in a towel soaked in hot water

(140 ℉ / 60 ℃).

Thawing out the Appliance Manually

1 Open the dryer door and pull out both the

inner and outer filters.

2 Carefully pour 34 oz. (1 liter) of hot water at

140 ℉ / 60 ℃ into the lint filter compartment

and then reinsert both lint filters.

CAUTION

• Pouring more that 51 oz. (1.5 liters) of water into

the compartment will cause water to leak out.

• Wear gloves and use care when pouring hot

water. 140 ℉ (60 ℃) water can cause scalding or

burns. Using water that is hotter than that can

cause the appliance to malfunction.

3 Turn on the appliance and run the Normal

cycle for about 30 seconds. Then wait about

30 minutes.

4 Run the Normal cycle again. Check if the OE

message appears within 10 minutes of

running the appliance.

• If the

OE message appears, go to step 2 and

repeat the procedure.

43MAINTENANCE

ENGLISH

•If the OE message does not appear, the

thawing process is done.

5 When thawing is complete, dry clothes as

usual.

44 TROUBLESHOOTING

TROUBLESHOOTING

FAQs

Frequently Asked Questions

User Support Videos

For further assistance, there are videos and tutorials available through the lg.com website.

1 On the lg.com/us home page, click on the Support menu tab to bring up the menu selections. Select

Video Tutorials.

2 Type Dryer in the search box on the new page and click the Search button.

Q: When I press a button, why does my dryer beep and then nothing happens?

A: The Control Lock feature is turned on. To turn off Control Lock, turn the dryer on and press and hold

the button that has Control Lock on or under it for 3 seconds.

Q: Why does my dryer take so long to dry clothes?

A: Proper airflow is critical to the efficient operation of clothes dryers. A lint filter which is full of lint or

clogged with fabric softener sheet residue can reduce the airflow to the point that the time required

to dry clothing will be greatly increased.

Q: Why does my dryer start by itself every few minutes?

A: This is how the Wrinkle Care feature works. The dryer runs briefly every few minutes for up to 2 hours

after the cycle finishes. This feature is designed to help prevent wrinkles from setting in when the

dryer is not unloaded immediately after the cycle is finished.

Scan this QR code to quickly access the video search

page on the offical LG website.

45TROUBLESHOOTING

ENGLISH

Before Calling for Service

The dryer is equipped with an automatic error-monitoring system to detect and diagnose problems at an

early stage. If the dryer does not function properly or does not function at all, check the following before

you call for service.

For detailed information or videos, visit www.lg.com

for the troubleshooting page.

Error Messages

Operation

Problem Possible Cause & Solution

tE1, tEz, tE4, tEs,

tE6

Temperature Sensor has malfunctioned.

• Unplug the power plug and call for service.

The temperature inside the drum has risen suddenly.

• Unplug the power plug and call for service.

LE1

The motor has stopped suddenly.

• Check if the amount of clothing exceeds the maximum load capacity.

• Unplug the power plug and call for service.

LEz, AE

The compressor has stopped suddenly.

• Unplug the power plug and call for service.

OE, drN

The drain hose is not connected properly.

• Connect the drain hose properly.

• Check if the drain hose is free of clogs or kinks and is not pinched behind or under the

dryer.

The drain pump motor has malfunctioned.

• Unplug the power plug and call for service.

The temperature at the installation location is below zero.

• The recommended surrounding temperature for installation is 41 - 95 ℉ (5 - 35 ℃).

LE3

The fan motor has stopped suddenly.

• Unplug the power plug and call for service.

The appliance is being operated without the condenser cover.

• Open the access panel and assemble the condenser cover.

Power cord is connected incorrectly.

• Check the connection of the power cord to the terminal block.

The lint filter is not in the appliance.

• Insert the lint filter.

Problem Possible Cause & Solution

The appliance will

not turn on.

Power cord is not properly plugged in.

• Make sure that the power plug is securely plugged into a grounded outlet matching the

appliance's rating plate.

House fuse is blown, circuit breaker has tripped, or power outage has occurred.

• Reset circuit breaker or replace fuse. Do not increase fuse capacity. If the problem is a

circuit overload, have it corrected by a qualified electrician.

46 TROUBLESHOOTING

The appliance does

not heat.

House fuse is blown, circuit breaker has tripped, or power outage has occurred.

• Reset circuit breaker or replace fuse. Do not increase fuse capacity. If the problem is a

circuit overload, have it corrected by a qualified electrician.

Selected cycle does not use heat.

• Some cycles default to unheated or air drying. Select a cycle that allows heated drying.

Water leaks. The water container hose or the optional drain hose is not connected correctly.

• Connect the water container hose or the optional drain hose correctly.

The door is closed while clothes or foreign substance is caught in the door.

• Check if clothes or foreign substance is caught in the door before using the appliance. If

water leaks continuously, contact the LG Electronics Customer Information Center.

The appliance runs

and pauses by itself

after the drying cycle

finishes.

This is normal operation for the Wrinkle Care option.

• Check to see if the Wrinkle Care option has been selected. The option is designed to

prevent creases that are formed when the clothes are not unloaded promptly after the

drying cycle. When the option is set, the appliance runs for 10 seconds and pauses for 5

minutes. The option runs for up to 2 hours.

Drying ended earlier

than the initial

control panel time.

The clothes are dried according to the Dry level or Dry mode setting.

• If the humidity or temperature in the drum reaches the product setting, the dry cycle may

end earlier than the control panel time.

Clothes take too long

to dry.

Load is not properly sorted.

• Separate heavy items from lightweight items. Larger and heavier items take longer to dry.

Light items in a load with heavy items can fool the sensor because the light items dry

faster.

Large and heavy fabrics are loaded.

• Heavy fabrics take longer to dry because they tend to retain more moisture. To help

reduce and maintain more consistent drying times for large and heavy fabrics, separate

these items into smaller loads of a consistent size.

Dryer controls are not set properly.

• Use the appropriate control settings for the type of load you are drying. Some loads may

require an adjustment of the dry level setting for proper drying.

Lint filter needs to be cleaned.

• Remove the lint from the filter before every load. With the lint removed, hold the filter up

to a light to see if it is dirty or clogged. With some loads that produce high amounts of lint,

such as new bath towels, it may be necessary to pause the cycle and clean the filter during

the cycle.

• On models with a 3-piece lint filter, make sure to check, clean and reinstall both the inner

and outer parts of the filter.

House fuse is blown, circuit breaker has tripped, or power outage has occurred.

• Reset circuit breaker or replace fuse. Do not increase fuse capacity. If the problem is a

circuit overload, have it corrected by a qualified electrician.

The appliance is overloaded.

• Divide extra large loads into smaller loads for better drying performance and efficiency.

Dryer is a heat-pump model.

• Heat-pump dryer models can take longer to dry clothes. However, compared to a

conventional dryer, where the heater uses much more energy than the drum motor, a

heat-pump dryer uses a more efficient heat exchanger and will generally use less energy

overall, even during long cycles.

Problem Possible Cause & Solution

47TROUBLESHOOTING

ENGLISH

Performance

Drying time is not

consistent.

Heat settings, load size, or dampness of clothing is not consistent.

• The drying time for a load will vary depending on the size of the load, the type of fabrics,

the wetness of the clothes and the condition of the lint filter. An unbalanced load in the

appliance can cause poor spinning, resulting in wetter clothes which will take longer to

dry.

Problem Possible Cause & Solution

Clothes are wrinkled. Clothes dried too long (overdried).

• Overdrying a load of laundry can lead to wrinkled clothes. Try a shorter drying time or use

a lower dry level setting and remove items while they still retain a slight amount of

moisture.

Clothes left in dryer too long after cycle ends.

• Use the Wrinkle Care option. This option will tumble the clothes briefly every few minutes

for up to 3 hours to help prevent wrinkling.

Greasy or dirty spots

on clothes.

Fabric softener used incorrectly.

• Check and follow the instructions provided with your fabric softener.

Clean and dirty clothes are being dried together.

• Only use your dryer to dry clean items. Soil from dirty clothes can transfer to the clean

clothes in the same or later loads.

Clothes were not properly cleaned or rinsed before being placed in the dryer.

• Stains on dried clothes could be stains that were not removed during the washing process.

Make sure that clothes are being completely cleaned or rinsed according to the

instructions for your washer and detergent. Some difficult soils may require pre-treating

prior to washing.

Clothes are

shrinking.

Garment care instructions are not being followed.

• To avoid shrinking your clothes, always consult and follow fabric care instructions. Some

fabrics will naturally shrink when washed. Other fabrics can be washed but will shrink

when dried in a dryer. Use a low or no heat setting.

Lint on clothes. Lint filter not cleaned properly.

• Remove the lint from the filter before every load. With the lint removed, hold the filter up

to a light to see if it is dirty or clogged. If it looks dirty, follow the cleaning instructions in

the MAINTENANCE section. With some loads that produce high amounts of lint, it may be

necessary to clean the filter during the cycle.

Laundry not sorted properly.

• Some fabrics are lint producers (i.e., a fuzzy white cotton towel) and should be dried

separately from clothes that are lint trappers (i.e., a pair of black linen pants).

Excess static in clothes.

• Use a fabric softener to reduce static electricity. Be sure to follow the manufacturer’s

instructions. Overdrying a load of laundry can cause a buildup of static electricity.

• Adjust settings and use a shorter drying time.

The appliance is overloaded.

• Divide extra large loads into smaller loads for drying.

Tissue, paper, etc., left in pockets.

• Check pockets thoroughly before washing and drying clothes.

Problem Possible Cause & Solution

48 TROUBLESHOOTING

Odors

Wi-Fi

Excess static in

clothes after drying.

Fabric softener is not used or is used incorrectly.

• Use a fabric softener, if available, to reduce static electricity. Be sure to follow the

manufacturer’s instructions.

Clothes dried too long (overdried).

• Overdrying a load of laundry can cause a buildup of static electricity. Adjust settings and

use a shorter drying time. Select a lower dry level setting on the selected cycle, if

necessary.

Drying synthetics, permanent press, or synthetic blends.

• These fabrics are naturally more prone to static buildup. Try using fabric softener, or use a

lower dry level setting and/or shorter time settings.

Clothes have damp

spots after drying.

Very large load or very small load. Single large item such as a blanket or comforter.

• If items are too tightly packed or too sparse the sensor may have trouble reading the

dryness level of the load. Use a Timed Dry cycle for very small loads.

• Large, bulky items such as blankets or comforters can sometimes wrap themselves into a

tight ball of fabric. The outside layers will dry and register on the sensors, while the inner

core remains damp. When drying a single bulky item, it may help to pause the cycle once

or twice and rearrange the item to unwrap and expose any damp areas.

• To dry a few remaining damp items from a very large load or a few damp spots on a large

item after a sensor cycle has completed, empty the lint trap, and then set a Timed Dry

cycle to finish drying the item(s).

Problem Possible Cause & Solution

The appliance has an

unpleasant odor.

Are you using the appliance for the first time?

• The odor is caused by the rubber material inside the appliance. The odor is normal when

the appliance is new and disappears after you run several cycles.

Do you smell an odor during use?

• Do not exceed the manufacturer's recommended amount of detergent when washing

clothes. Excess detergent can build up on clothing and cause odors.

• Leaving clothes in the washer or dryer after the cycle ends can lead to odors. Unload

clothing promptly when the cycle ends.

• Keep lint filters clean. Clogged or dirty lint filters can cause odors. After cleaning the lint

filter, allow it to dry completely before using it.

• For ventless models, leave the dryer door open after drying, or use the magnetic door stop

(on some models) to keep the door slightly ajar.

• If the odor is coming from the washer, follow the instructions in the product manual to

clean the washer tub/drum.

• Periodically run the Drum Care and Condenser Care cycles following the instructions in

the MAINTENANCE section.

Problem Possible Cause & Solution

Trouble connecting

appliance and

smartphone to Wi-Fi

network.

The password for the Wi-Fi network was entered incorrectly.

• Delete your home Wi-Fi network and begin the connection process again.

Problem Possible Cause & Solution

49TROUBLESHOOTING

ENGLISH

Trouble connecting

appliance and

smartphone to Wi-Fi

network.

Mobile data for your smartphone is turned on.

• Turn off the Mobile data on your smartphone before connecting the appliance.

The wireless network name (SSID) is set incorrectly.

• The wireless network name (SSID) should be a combination of English letters and

numbers. (Do not use special characters.)

The router frequency is not 2.4 GHz.

• Only a 2.4 GHz router frequency is supported. Set the wireless router to 2.4 GHz and

connect the appliance to the wireless router. To check the router frequency, check with

your Internet service provider or the router manufacturer.

The appliance and the router are too far apart.

• If the appliance is too far from the router, the signal may be weak and the connection may

not be configured correctly. Move the router closer to the appliance or purchase and

install a Wi-Fi repeater.

During Wi-Fi setup, the app is requesting a password to connect to the product (on

certain phones).

• Locate the network name which starts with "LG" under Settings > Networks. Note the last

part of the network name.

- If the network name looks like LGE_Appliance_XX-XX-XX, enter lge12345.

- If the network name looks like LGE_Appliance_XXXX, enter XXXX twice as your password.

For example, if the network name appears as LGE_Appliance_8b92, then you would

enter 8b928b92 as your password. In this instance, the password is case sensitive and

the last 4 characters are unique to your appliance.

Problem Possible Cause & Solution

50 LIMITED WARRANTY

LIMITED WARRANTY

USA

TERMS AND CONDITIONS

ARBITRATION NOTICE: THIS LIMITED WARRANTY CONTAINS AN ARBITRATION PROVISION THAT

REQUIRES YOU AND LG ELECTRONICS (“LG”) TO RESOLVE DISPUTES BY BINDING ARBITRATION

INSTEAD OF IN COURT, UNLESS YOU CHOOSE TO OPT OUT. IN ARBITRATION, CLASS ACTIONS AND

JURY TRIALS ARE NOT PERMITTED. PLEASE SEE THE SECTION TITLED “PROCEDURE FOR RESOLVING

DISPUTES” BELOW.

Should your LG Dryer (“Product”) fail due to a defect in materials or workmanship under normal and

proper use, during the warranty period set forth below, LG will, at its option, repair or replace the Product.

This limited warranty is valid only to the original retail purchaser of the Product (“You”) and applies only

when purchased lawfully and used within the United States including U.S. Territories.

• Replacement Products and parts are warranted for the remaining portion of the original warranty period

or ninety (90) days, whichever is greater.

• Replacement Products and parts may be new, reconditioned, refurbished, or otherwise factory

remanufactured.

• Replaced Product or part(s) will be the property of LG.

• Proof of original retail purchase specifying the Product model and date of purchase is required to obtain

warranty service under this limited warranty.

EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, ANY IMPLIED WARRANTY OF

MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE ON THE PRODUCT IS LIMITED IN

DURATION TO THE DURATION OF THE ABOVE LIMITED WARRANTY. UNDER NO CIRCUMSTANCES

SHALL LG OR ITS U.S. DISTRIBUTORS/DEALERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL,

CONSEQUENTIAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING, WITHOUT LIMITATION, LOST

GOODWILL, LOST REVENUES OR PROFITS, WORK STOPPAGE, IMPAIRMENT OF OTHER GOODS, COST OF

REMOVAL AND REINSTALLATION OF THE PRODUCT, LOSS OF USE, OR ANY OTHER DAMAGES WHETHER

BASED IN CONTRACT, TORT, OR OTHERWISE. LG’S TOTAL LIABILITY, IF ANY, SHALL NOT EXCEED THE

PURCHASE PRICE PAID BY YOU FOR THE PRODUCT.

SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL

DAMAGES OR LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE

EXCLUSIONS OR LIMITATIONS MAY NOT APPLY TO YOU. THIS LIMITED WARRANTY GIVES YOU

SPECIFIC LEGAL RIGHTS AND YOU MAY ALSO HAVE OTHER RIGHTS THAT VARY FROM STATE TO STATE.

WARRANTY PERIOD

Period Scope of Warranty HOW SERVICE IS HANDLED

One (1) year from the

date of original retail

purchase

Parts and Labor LG will provide parts and labor to repair or replace

defective parts.

Three (3) years from the

date of original retail

purchase

Dryer drum Parts only. Customer will be responsible for any labor

or in-home service to replace defective parts.

Ten (10) years from the

date of original retail

purchase

Dual Inverter

Compressor

Direct Drive Motor

(Stator or Rotor)

Parts only. Customer will be responsible for any labor

or in-home service to replace defective parts.

51LIMITED WARRANTY

ENGLISH

THIS LIMITED WARRANTY DOES NOT COVER:

• Service trips to deliver, pick up, or install, educate how to operate, correct wiring, or correct

unauthorized repairs.

• Damage or failure of the Product to perform during power failures and interrupted or inadequate

electrical service.

• Damage or failure of the Product caused by leaky or broken water pipes, frozen water pipes, restricted

drain lines, inadequate or interrupted water supply or inadequate supply of air.

• Damage or failure of the Product resulting from operating the Product in a corrosive atmosphere or

contrary to the Product owner’s manual.

• Damage or failure of the Product caused by accidents, pests and vermin, lightning, wind, fire, floods, acts

of nature, or any other causes beyond the control of LG.

• Damage or failure of the Product caused by unauthorized modification or alteration, or if the Product is

used for other than the intended purpose, or any water leakage where the Product was not properly

installed.

• Damage or failure of the Product caused by incorrect electrical current, voltage, or plumbing codes.

• Damage or failure of the Product caused by transportation, storage, and/or handling, including

scratches, dents, chips, and/or other damage to the finish of the Product, unless such damage is

reported within one (1) week of delivery.

• Damage or failure of the Product resulting from misuse, abuse, improper installation, repair, or

maintenance. Improper repair includes the use of parts not authorized by LG. Improper installation or

maintenance includes installation or maintenance contrary to the Product owner’s manual.

• Damage or failure of the Product caused by the use of parts, components, accessories, consumable

cleaning products, or any other products or services that were not authorized by LG.

• Damage or missing items to any display or open box Product.

• Refurbished Product or any Product sold “As Is”, “Where Is”, “With all Faults”, or similar disclaimer.

• Products with original serial numbers that have been removed, altered, or cannot be readily determined.

• Increases in utility costs and additional utility expenses.

• Any noises associated with normal operation.

• Products used for other than normal and proper household use (e.g., commercial or industrial use) or

contrary to the Product owner’s manual.

• Costs associated with removal and reinstallation of the Product for repairs, or the removal and

reinstallation of the Product if it is installed in an inaccessible location or not installed in accordance with

the Product Owner's manual.

• Accessories, removable components, or consumable parts (e.g. Shelves, door bins, drawers, water/air

filters, racks, light bulbs, batteries, etc., as applicable), except for internal/functional parts covered under

this limited warranty.

• Conversion of product from natural gas or LP gas.

The cost of repair or replacement under these excluded circumstances shall be borne by You.

TO OBTAIN WARRANTY SERVICE AND ADDITIONAL INFORMATION

Call 1-800-243-0000 and select the appropriate option from the menu.

Or visit our website at http://www.lg.com

Or by mail: LG Electronics Customer Service P.O. Box 240007 Huntsville, AL 35813 ATTN: CIC

PROCEDURE FOR RESOLVING DISPUTES:

ALL DISPUTES BETWEEN YOU AND LG ARISING OUT OF OR RELATING IN ANY WAY TO THIS LIMITED

WARRANTY OR THE PRODUCT SHALL BE RESOLVED EXCLUSIVELY THROUGH BINDING ARBITRATION, AND

NOT IN A COURT OF GENERAL JURISDICTION. BINDING ARBITRATION MEANS THAT YOU AND LG ARE EACH

WAIVING THE RIGHT TO A JURY TRIAL AND TO BRING OR PARTICIPATE IN A CLASS ACTION.

52 LIMITED WARRANTY

Definitions. For the purposes of this section, references to “LG” mean LG Electronics U.S.A., Inc., its

parents, subsidiaries and affiliates, and each of their officers, directors, employees, agents, beneficiaries,

predecessors in interest, successors, assigns and suppliers; references to “dispute” or “claim” shall include

any dispute, claim or controversy of any kind whatsoever (whether based in contract, tort, statute,

regulation, ordinance, fraud, misrepresentation or any other legal or equitable theory) arising out of or

relating in any way to the sale, condition or performance of the product or this Limited Warranty.

Notice of Dispute. In the event you intend to commence an arbitration proceeding, you must first notify

LG in writing at least 30 days in advance of initiating the arbitration by sending a letter to LG at LG

Electronics USA, Inc. Attn: Legal Department- Arbitration 111 Sylvan Avenue, Englewood Cliffs, NJ 07632.

You and LG agree to engage in good faith discussions in an attempt to amicably resolve your claim. The

notice must provide your name, address, and telephone number; identify the product that is the subject of

the claim; and describe the nature of the claim and the relief being sought. If you and LG are unable to

resolve the dispute within 30 days, either party may proceed to file a claim for arbitration.

Agreement to Binding Arbitration and Class Action Waiver. Upon failure to resolve the dispute during

the 30 day period after sending written notice to LG, you and LG agree to resolve any claims between us

only by binding arbitration on an individual basis, unless you opt out as provided below. Any dispute

between you and LG shall not be combined or consolidated with a dispute involving any other person’s or

entity’s product or claim. More specifically, without limitation of the foregoing, any dispute between you

and LG shall not under any circumstances proceed as part of a class or representative action. Instead of

arbitration, either party may bring an individual action in small claims court, but that small claims court

action may not be brought on a class or representative basis.

Arbitration Rules and Procedures. To begin arbitration of a claim, either you or LG must make a written

demand for arbitration. The arbitration will be administered by the American Arbitration Association

(“AAA”) and will be conducted before a single arbitrator under the AAA’s Consumer Arbitration Rules that

are in effect at the time the arbitration is initiated (referred to as the “AAA Rules”) and under the

procedures set forth in this section. The AAA Rules are available online at www.adr.org/consumer

. Send a

copy of your written demand for arbitration, as well as a copy of this provision, to the AAA in the manner

described in the AAA Rules. You must also send a copy of your written demand to LG at LG Electronics USA,

Inc. Attn: Legal Department- Arbitration 111 Sylvan Avenue, Englewood Cliffs, NJ 07632. If there is a conflict

between the AAA Rules and the rules set forth in this section, the rules set forth in this section will govern.

This arbitration provision is governed by the Federal Arbitration Act. Judgment may be entered on the

arbitrator’s award in any court of competent jurisdiction. All issues are for the arbitrator to decide, except

that issues relating to the scope and enforceability of the arbitration provision and to the arbitrability of

the dispute are for the court to decide. The arbitrator is bound by the terms of this provision.

Governing Law. The law of the state of your residence shall govern this Limited Warranty and any

disputes between us except to the extent that such law is preempted by or inconsistent with applicable

federal law.

Fees/Costs. You do not need to pay any fee to begin an arbitration. Upon receipt of your written demand

for arbitration, LG will promptly pay all arbitration filing fees to the AAA unless you seek more than $25,000

in damages, in which case the payment of these fees will be governed by the AAA Rules. Except as

otherwise provided for herein, LG will pay all AAA filing, administration and arbitrator fees for any

arbitration initiated in accordance with the AAA Rules and this arbitration provision. If you prevail in the

arbitration, LG will pay your attorneys’ fees and expenses as long as they are reasonable, by considering

factors including, but not limited to, the purchase amount and claim amount. Notwithstanding the

foregoing, if applicable law allows for an award of reasonable attorneys’ fees and expenses, an arbitrator

can award them to the same extent that a court would. If the arbitrator finds either the substance of your

claim or the relief sought in the demand is frivolous or brought for an improper purpose (as measured by

the standards set forth in Federal Rule of Civil Procedure 11(b)), then the payment of all arbitration fees will

be governed by the AAA Rules. In such a situation, you agree to reimburse LG for all monies previously

disbursed by it that are otherwise your obligation to pay under the AAA Rules. Except as otherwise

provided for, LG waives any rights it may have to seek attorneys’ fees and expenses from you if LG prevails

in the arbitration.

Hearings and Location. If your claim is for $25,000 or less, you may choose to have the arbitration

conducted solely on the basis of (1) documents submitted to the arbitrator, (2) through a telephonic

hearing, or (3) by an in-person hearing as established by the AAA Rules. If your claim exceeds $25,000, the

right to a hearing will be determined by the AAA Rules. Any in-person arbitration hearings will be held at a

53LIMITED WARRANTY

ENGLISH

location within the federal judicial district in which you reside unless we both agree to another location or

we agree to a telephonic arbitration.

Opt Out. You may opt out of this dispute resolution procedure. If you opt out, neither you nor LG can

require the other to participate in an arbitration proceeding. To opt out, you must send notice to LG no

later than 30 calendar days from the date of the first consumer purchaser’s purchase of the product by

either: (i) sending an e-mail to [email protected], with the subject line: “Arbitration Opt Out” or (ii) calling 1-

800-980-2973. You must include in the opt out e-mail or provide by telephone: (a) your name and address;

(b) the date on which the product was purchased; (c) the product model name or model number; and (d)

the serial number (the serial number can be found (i) on the product; or (ii) online by accessing https://

www.lg.com/us/support/repair-service/schedule-repair-continued and clicking on “Find My Model & Serial

Number”).

You may only opt out of the dispute resolution procedure in the manner described above (that is, by e-mail

or telephone); no other form of notice will be effective to opt out of this dispute resolution procedure.

Opting out of this dispute resolution procedure will not affect the coverage of the Limited Warranty in any

way, and you will continue to enjoy the full benefits of the Limited Warranty. If you keep this product and

do not opt out, then you accept all terms and conditions of the arbitration provision described above.

54 Memo

55Memo

LG Customer Information Center

www.lg.com

For inquiries or comments,

visit www.lg.com or call:

1-800-243-0000

U.S.A.

1-888-542-2623

CANADA

Centro de Información al Cliente LG

¡Registre su producto en línea!

www.lg.com

Para consultas o comentarios, visite

www.lg.com o llame por teléfono:

1-800-243-0000

EE.UU.

1-888-542-2623

CANADÁ

Centre de Service à la Clientèle de LG

Enregistrez votre produit en ligne!

Pour des questions ou des commentaires,

visitez www.lg.com/ca_fr ou appelez :

1-800-243-0000

ÉTATS-UNIS

1-888-542-2623

CANADA

LG Electronics DLHC4002B LG Electric Dryer

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