User Guide
SUMMARY
This guide provides basic information for using and upgrading this product, including topics such as
components, features, networks, and HP resources.
Legal information
© Copyright 2023 HP Development
Company, L.P.
Bluetooth is a trademark owned by its
proprietor and used by HP Inc. under
license. Chrome, ChromeOS, Chromebook,
Chromebox, Google, and Google Drive are
trademarks of Google LLC. The terms HDMI,
HDMI High-Definition Multimedia Interface,
and the HDMI Logo are trademarks or
registered trademarks of HDMI Licensing
Administrator, Inc. Celeron and Intel are
trademarks of Intel Corporation or its
subsidiaries in the U.S. and/or other
countries. Windows is either a registered
trademark or trademark of Microsoft
Corporation in the United States and/or
countries. The microSD logo and microSD
are trademarks of SD-3C LLC. USB Type-
C® and USB-C® are registered trademarks
of USB Implementers Forum. DisplayPort™
and the DisplayPort™ logo are trademarks
owned by the Video Electronics Standards
Association (VESA) in the United States and
other countries.
First Edition: July 2023
Document Part Number: N56383-001
Product notice
This guide describes features that are
common to most models. Some features
may not be available on your computer.
Software terms
By installing, copying, downloading, or
otherwise using any software product
preinstalled on this computer, you agree
to be bound by the terms of the HP End
User License Agreement (EULA). If you
do not accept these license terms, your
sole remedy is to return the entire unused
product (hardware and software) within 14
days for a full refund subject to the refund
policy of your seller.
For any further information or to request
a full refund of the price of the computer,
please contact your seller.
Safety warning notice
Reduce the possibility of heat-related injuries or of overheating the computer by following the practices
described.
WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not
place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a
hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft
surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to come
into contact with the skin or a soft surface, such as pillows or rugs or clothing, during operation. The
computer and the AC adapter comply with the user-accessible surface temperature limits defined by
applicable safety standards.
iii
Table of contents
1 About this guide..................................................................................................................................................................................................................................... 1
2 Components........................................................................................................................................................................................................................................... 2
Right........................................................................................................................................................................................................................................................ 2
Front........................................................................................................................................................................................................................................................ 2
Rear......................................................................................................................................................................................................................................................... 4
Bottom .................................................................................................................................................................................................................................................. 5
Labels .................................................................................................................................................................................................................................................... 5
3 Using your Chromebox ...................................................................................................................................................................................................................8
Using audio........................................................................................................................................................................................................................................8
Connecting speakers .....................................................................................................................................................................................................8
Connecting headphones .............................................................................................................................................................................................8
Using video ........................................................................................................................................................................................................................................8
Connecting an HDMI device .....................................................................................................................................................................................9
Connecting to a wireless network....................................................................................................................................................................................9
Enabling and disabling Wake on LAN..................................................................................................................................................................9
Turning WOL on or off..............................................................................................................................................................................................................10
Managing apps.............................................................................................................................................................................................................................10
4 Securing your Chromebox and information................................................................................................................................................................... 11
Securing your wireless network........................................................................................................................................................................................ 11
Backing up your software applications and information ............................................................................................................................... 11
Recovering your Chromebox............................................................................................................................................................................................... 11
Using an optional security cable..................................................................................................................................................................................... 12
5 Printing......................................................................................................................................................................................................................................................13
Printing with built-in ChromeOS solution...................................................................................................................................................................13
Printing from Google Chrome............................................................................................................................................................................................ 13
6 More HP resources..........................................................................................................................................................................................................................14
7 Electrostatic discharge.................................................................................................................................................................................................................15
8 Accessibility .........................................................................................................................................................................................................................................16
HP and accessibility..................................................................................................................................................................................................................16
Finding the technology tools you need............................................................................................................................................................16
The HP commitment......................................................................................................................................................................................................16
International Association of Accessibility Professionals (IAAP)....................................................................................................17
Finding the best assistive technology...............................................................................................................................................................17
Assessing your needs .......................................................................................................................................................................................17
iv
Accessibility for HP products ..................................................................................................................................................................................17
Standards and legislation ....................................................................................................................................................................................................18
Standards..............................................................................................................................................................................................................................18
Mandate 376 – EN 301 549 .............................................................................................................................................................................18
Web Content Accessibility Guidelines (WCAG)..............................................................................................................................18
Legislation and regulations......................................................................................................................................................................................19
Useful accessibility resources and links ...................................................................................................................................................................19
Organizations.....................................................................................................................................................................................................................19
Educational institutions ..............................................................................................................................................................................................19
Other disability resources .......................................................................................................................................................................................20
HP links................................................................................................................................................................................................................................... 20
Contacting support.................................................................................................................................................................................................................. 20
Index................................................................................................................................................................................................................................................................. 21
v
About this guide1
This guide provides basic information for using and upgrading this product.
WARNING! Indicates a hazardous situation that, if not avoided, could result in serious injury or death.
CAUTION: Indicates a hazardous situation that, if not avoided, could result in minor or moderate
injury.
IMPORTANT: Indicates information considered important but not hazard-related (for example,
messages related to property damage). Warns the user that failure to follow a procedure exactly as
described could result in loss of data or in damage to hardware or software. Also contains essential
information to explain a concept or to complete a task.
NOTE: Contains additional information to emphasize or supplement important points of the main text.
TIP: Provides helpful hints for completing a task.
About this guide
1
Components2
Your Chromebox™ features top-rated components. This chapter provides details about your
components, where they are located, and how they work.
Right
Use the illustration and table to identify the components on the right side of the Chromebox.
Table 2-1
Right-side components and their descriptions
Component Description
(1) Security cable slot Attaches an optional security cable to the Chromebox.
NOTE: The security cable is designed to act as a
deterrent, but it might not prevent the Chromebox from
being mishandled or stolen.
(2) Recovery button When your Chromebox’s operating system (OS) doesn’t
work properly, you can recover it. Recovery removes and
reinstalls the OS. You can also recover the OS with an
internet connection.
See https://support.google.com/ for directions on
performing the recovery process for your device.
IMPORTANT: Recovery permanently erases everything
on your Chromebox's hard drive, even your downloaded
files. If possible, before you recover your Chromebook,
back up your files.
Front
Use the illustration and table to identify the components on the front of the Chromebox.
2
Chapter 2 Components
Table 2-2 Front-side components and their descriptions
Component Description
(1) Audio-out (headphone)/Audio-in
(microphone) combo jack
Connects optional powered stereo speakers, headphones,
earbuds, a headset, or a television audio cable. Also
connects an optional headset microphone. This jack does
not support optional standalone microphones.
WARNING! To reduce the risk of personal injury, adjust
the volume before putting on headphones, earbuds, or a
headset. For additional safety information, see the
Regulatory, Safety, and Environmental Notices
.
NOTE: When a device is connected to the jack, the
computer speakers are disabled.
(2) USB ports (2) Connect a USB device, provide high-speed data transfer,
and (for select products) charge small devices when the
Chromebox is on or in Sleep mode.
(3) microSD™ memory card reader Reads optional memory cards that store, manage, share,
or access information.
To insert a card:
1. Hold the card label-side up, with the connectors
facing the Chromebox.
2. Insert the card into the memory card reader, and
then press in on the card until it is firmly seated.
To remove a card:
■
Press in on the card, and then remove it from the
memory card reader.
Front 3
Table 2-2 Front-side components and their descriptions (continued)
Component Description
(4) Power button ● When the Chromebox is off, press the button briefly
to turn on the Chromebox.
● When the Chromebox is in the Sleep state, press the
button briefly to exit Sleep (select products only).
NOTE: Chromebox has no Hibernation mode. The device
cannot enter Sleep mode after pressing the power button
briefly.
IMPORTANT: Pressing and holding down the power
button results in the loss of unsaved information.
If the Chromebox has stopped responding and shutdown
procedures are ineffective, press and hold the power
button for at least 10 seconds to turn off the Chromebox.
Rear
Use the illustration and table to identify the components on the rear of the Chromebox.
Table 2-3
Rear-side components and their descriptions
Component Description
(1) RJ-45 (network) jack Connects a network cable.
(2) USB ports (2) Connect a USB device, provide data transfer, and
(for select products) charge small devices when the
Chromebox is on or in Sleep mode.
NOTE: Cables, adapters, or both (purchased separately)
might be required.
(3) HDMI ports (2) Connect an optional video or audio device, such as a
high-definition television, any compatible digital or audio
component, or a high-speed High Definition Multimedia
Interface® (HDMI®) device.
(4) AC adapter Connects an AC adapter.
4 Chapter 2 Components
Table 2-3 Rear-side components and their descriptions (continued)
Component Description
(5) USB Type-C® port with HP Sleep and Charge Connects a USB device, provides data transfer, and
(for select products) charges small devices when the
Chromebox is on or in Sleep mode.
Bottom
Use the illustration and table to identify the bottom components.
Table 2-4 Bottom component and description
Components Description
Vent Enables airflow to cool internal components.
NOTE: The fan starts automatically to cool internal components and
prevent overheating. It is normal for the internal fan to cycle on and off
during routine operation.
Labels
The labels affixed to the computer provide information you might need when you troubleshoot system
problems or travel internationally with the computer. Labels might be in paper form or imprinted on the
product.
IMPORTANT: Check the following locations for the labels described in this section: the bottom of the
computer, inside the battery bay, under the service door, on the back of the display, or on the bottom of
a tablet kickstand.
● Service label—Provides important information to identify your computer. When contacting support,
you might be asked for the serial number, the product number, or the model number. Locate this
information before you contact support.
Bottom
5
Your service label will resemble one of the following examples. Refer to the illustration that most
closely matches the service label on your computer.
Table 2-5 Service label components
Component
(1) Serial number
(2) Product ID
(3) HP product name
Table 2-6 Service label components
Component
(1) HP product name
(2) Product ID
(3) Serial number
(4) Warranty period
6 Chapter 2 Components
Table 2-7 Service label components
Component
(1) HP product name
(2) Warranty period
(3) Product ID
(4) Serial number
● Regulatory labels—Provide regulatory information about the computer.
● Wireless certification labels—Provide information about optional wireless devices and the approval
markings for the countries or regions where the devices have been approved for use.
Labels
7
Using your Chromebox3
Use your Chromebox as an entertainment hub for such activities as managing music and downloading
movies. In addition, you can connect external devices such as a monitor, projector, TV, speakers, or
headphones to your Chromebox to make it an even more powerful entertainment center.
Using audio
On your device you can download and listen to music, stream audio content from the web (including
radio), record audio, or mix audio and video to create multimedia. To enhance your listening enjoyment,
attach external audio devices such as speakers or headphones.
Connecting speakers
You can attach wired speakers to your device by connecting them to a USB port or to the audio-out
(headphone)/audio-in (microphone) combo jack on your device or on a docking station.
To connect wireless speakers to your device, follow the device manufacturer's instructions. To connect
high-definition speakers to the device, see Connecting an HDMI device on page 9. Before connecting
speakers, lower the volume setting.
Connecting headphones
You can connect wired headphones to the headphone jack or to the audio-out (headphone)/audio-in
(microphone) combo jack on your Chromebox.
WARNING! To reduce the risk of personal injury, lower the volume setting before putting on
headphones, earbuds, or a headset. For additional safety information, see the
Regulatory, Safety, and
Environmental Notices
included with your documentation.
To connect wireless headphones to your Chromebox, follow the device manufacturer's instructions.
Using video
Your Chromebox is a powerful video device that enables you to watch streaming video from your
favorite websites and download video and movies to watch later without needing to connect to a
network.
Use one of the video ports on the device to connect an external monitor, projector, or TV. Your device
has both a high-definition multimedia interface (HDMI) port, which allows you to connect a high-definition
monitor or TV, and a DisplayPort™ interface, for connecting a DisplayPort-compatible device.
IMPORTANT: Be sure that the external device is connected to the correct port on the Chromebox,
using the correct cable. Follow the device manufacturer's instructions.
8
Chapter 3 Using your Chromebox
Connecting an HDMI device
To see the video image on a high-definition TV or monitor, connect the high-definition device according
to the following instructions:
NOTE: To connect an HDMI device to your Chromebox, you need an HDMI cable, sold separately.
1. Connect one end of the HDMI cable to the HDMI port on the Chromebox.
2. Connect the other end of the cable to the high-definition TV or monitor. You now see the Chrome™
desktop on your display device.
Connecting to a wireless network
To connect to a wireless network, use the following steps.
1. From the Chrome desktop, select the Chrome menu and then select Wireless networks available, or
select the wireless icon in the status area on the lower-right side of the screen.
2. Select the wireless network you want to access and select Connect.
3. Provide passwords and encryption keys as prompted. A network protected with a password,
encryption key, or both will be indicated by the secure connection icon. Contact your network
administrator for more information, if needed.
Enabling and disabling Wake on LAN
Wake on LAN (WOL) is a function that allows your device to be turned on by a message sent across your
local area network, or LAN.
NOTE: Wake on LAN functions only when a LAN cable is attached. WOL resets to its default setting
(WOL-enabled) after a system restart.
Accessing the WOL function requires initiating a recovery and entering developer mode. Be sure that
all of your files are saved to the cloud or to an external drive before proceeding.
Connecting an HDMI device
9
Turning WOL on or off
To turn this function on or off:
NOTE: You can apply changes to Wake on LAN functions only when a LAN cable is attached. WOL will
be reset to its default setting (WOL-enabled) after a system reboot. For further information and
updates, go to http://www.hp.com/support and select your country. Follow the on-screen instructions to
find documentation relevant to your device.
1. You must enter developer mode to alter WOL settings. See
http://www.chromium.org/chromium-os/developer-information-for-chrome-os-devices for directions
about accessing developer mode on your device. The process for enabling and disabling WOL
could change as the operating system is updated.
2. After initiating developer mode, the system restarts automatically, and you are prompted to set up
your language and keyboard again and sign into your user account.
3. After you sign in, you see the Chrome desktop. From here, press ctrl + alt + f2 or ctrl + alt + → to
enter console mode.
4. On the console screen, type root and press enter.
5. At the next prompt, type ethtool -s eth0 wol d and press enter to disable the WOL function.
To enable the WOL function, type ethtool -s eth0 wol g and press enter.
6. Press ctrl + alt + f1 or ctrl + alt + → to return to the Chrome desktop.
Managing apps
You can expand the productivity and entertainment capabilities of your Chromebox with free or
purchased apps that you can download directly to your device.
To find and install apps, go to the Chrome webstore. Using the store requires a Google account, but the
store will maintain a list of every app you have ever installed, even if you’ve uninstalled them. This way,
you’ll never lose an app when you reformat the operating system. Apps update automatically, ensuring
that you always have the most recent version installed.
● To open an app you’ve installed, select the Launcher icon and select the app from the list, or select
the icon for the app you want from the apps pinned to the shelf at the bottom of the screen.
● To pin or unpin an app to the shelf on the main screen, select the Launcher icon, and select the app.
Right-click the app, and then select Pin to shelf. To unpin an app, right-click it and select Unpin.
● To uninstall an app, select the Launcher icon, and select the app. Right-click the app, and then select
Remove from Chrome.
For more information about managing apps, go to
https://support.google.com/chrome_webstore/answer/1053346?hl=en.
10
Chapter 3 Using your Chromebox
Securing your Chromebox and information4
Device security is essential for protecting the confidentiality, integrity, and availability of your
information. Standard security solutions and third-party software can help protect your device from
a variety of risks, such as viruses, worms, and other types of malicious code.
When you sign in to Chrome and enable sync, Chrome keeps your information secure by
using your Google account credentials to encrypt your synced passwords. Alternatively, you can
encrypt all of your synced data with a sync passphrase. This sync passphrase is stored on
your device and isn't sent to Google. For more information about syncing your data, go to
https://support.google.com/chrome/answer/1181035?hl=en.
IMPORTANT: Some security features listed in this chapter might not be available on your device.
Table 4-1
Chromebox security options
Device risk Security feature
Unauthorized use of the device Power-on password
Viruses Antivirus software
Ongoing or future threats to the device Software updates
Unauthorized removal of the device Security cable lock
Securing your wireless network
When you set up your wireless network, always enable security features.
Backing up your software applications and information
All apps update automatically, and a record of your downloads and purchases is kept on the Chrome
Store. Google also saves your last synced settings automatically. If you must perform a recovery on your
device, you can log in with your Google account and automatically retrieve all of your settings, favorites,
and apps.
HP recommends that you save important documents and files either to a USB flash drive, memory card,
external hard drive, or to Google Cloud™ storage. You can save your files to the cloud at any time by
selecting the Google Drive as your file-save location.
Recovering your Chromebox
If you want to give your Chromebox to someone else, reset owner permissions, or solve problems with
your account profile, you can clear all local user data by resetting your device.
NOTE: Performing a factory reset deletes all information stored on your device, including
permissions, settings, and user-owned files for all accounts. Resetting your device does not affect your
accounts or any information synced to those accounts.
Securing your Chromebox and information
11
1. Select the status area in the lower-right corner.
2. Select Settings, and then select Show advanced settings.
3. Find the Powerwash section and select Powerwash.
4. After the dialog box opens, select Restart.
For more detailed information about resetting your Chromebox, see
https://support.google.com/chromebook/answer/183084.
Using an optional security cable
A security cable lock, which you can purchase separately, is designed to act as a deterrent, but it might
not prevent the device from being mishandled or stolen. Security cables are only one of several methods
that you should use as part of a complete security system to help maximize theft prevention.
The security cable slot on your Chromebox might look slightly different from the illustration in this
section. For the location of the security cable slot on your device, see Components on page 2.
1. Loop the security cable lock around a secured object.
2. Insert the key (1) into the security cable lock (2).
3. Insert the security cable lock into the security cable slot on the device (3), and then lock the
security cable lock with the key.
4. Remove the key and keep it in a safe place.
12
Chapter 4 Securing your Chromebox and information
Printing5
You have several ways to print from your computer.
● Print with built-in ChromeOS solution.
● Print from Google Chrome using the HP Print for Chrome app.
NOTE: If you use HP Print for Chrome, you cannot register the printer with the Google ChromeOS
printing solution.
Printing with built-in ChromeOS solution
Google Chrome has a built-in printing solution for Chromeboxes™. HP printers produced in 2017 and later
are supported automatically. For more information, see the Google Chrome support website.
1. Go to https://support.google.com/chrome.
2. Select the search icon, type set up printer, and then select Set up printer.
NOTE: Do not press enter.
3. Follow the on-screen instructions.
Printing from Google Chrome
For an alternate method to print from Google Chrome, use the HP Print for Chrome app. You can install
the HP Print for Chrome app from the Chrome Web Store. For more information, see the HP website.
1. Go to http://www.hp.com/support.
2. Select the search icon at the upper right of the page, type Printing with the HP Print
for Chrome App, and then press enter.
3. Follow the on-screen instructions.
Printing
13
More HP resources6
To locate resources that provide product details, how-to information, and more, use this table.
Table 6-1 Additional information
Resource Contents
Setup Instructions
● How to set up the computer
● Help to identify computer components
HP Support Assistant
app (select products only)
Install HP Support Assistant to get access to HP tools
and troubleshooting for printers and peripherals. Go
to the Chrome Web Store and install the HP Support
Assistant app.
● Optimizes computer performance and resolves problems using
the latest software updates, diagnostic tools, and guided
assistance
HP website
To access the latest user guide, go to
http://www.hp.com/support, and follow the instructions
to find your product. Then select Manuals.
● Support information
● Ordering parts and finding additional help
● Accessories available for the device
Worldwide support
To get support in your language, go to
http://www.hp.com/support, and select your country.
● Online chat with an HP technician
● Support telephone numbers
● HP service center locations
Safety & Comfort Guide
Go to http://www.hp.com/ergo.
● Proper workstation setup
● Guidelines for posture and work habits that increase comfort
and decrease risk of injury
● Electrical and mechanical safety information
Regulatory, Safety, and Environmental Notices
This guide is provided in the box.
● Regulatory and safety information
● Battery disposal information
Limited Warranty
*
Go to http://www.hp.com/go/orderdocuments.
● Warranty information
*You can find your HP Limited Warranty located with the user guides on your product and/or on the CD or DVD provided in the
box. In some countries or regions, HP may provide a printed warranty in the box. For countries or regions where the warranty is
not provided in printed format, you can request a copy from http://www.hp.com/go/orderdocuments. For products purchased in
Asia Pacific, you can write to HP at POD, PO Box 161, Kitchener Road Post Office, Singapore 912006. Include your product name,
and your name, phone number, and postal address.
14 Chapter 6 More HP resources
Electrostatic discharge7
Electrostatic discharge is the release of static electricity when two objects come into contact—for
example, the shock you receive when you walk across the carpet and touch a metal door knob.
A discharge of static electricity from fingers or other electrostatic conductors may damage electronic
components.
IMPORTANT: To prevent damage to the computer, damage to a drive, or loss of information, observe
these precautions:
● If removal or installation instructions direct you to unplug the computer, first be sure that it is
properly grounded.
● Keep components in their electrostatic-safe containers until you are ready to install them.
● Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible.
● Use nonmagnetic tools.
● Before handling components, discharge static electricity by touching an unpainted metal surface.
● If you remove a component, place it in an electrostatic-safe container.
Electrostatic discharge
15
Accessibility8
HP's goal is to design, produce, and market products, services, and information that everyone
everywhere can use, either on a standalone basis or with appropriate third-party assistive technology
(AT) devices or applications.
HP and accessibility
Because HP works to weave diversity, inclusion, and work/life into the fabric of the company, it is
reflected in everything HP does. HP strives to create an inclusive environment focused on connecting
people to the power of technology throughout the world.
Finding the technology tools you need
Technology can unleash your human potential. Assistive technology removes barriers and helps you
create independence at home, at work, and in the community. Assistive technology helps increase,
maintain, and improve the functional capabilities of electronic and information technology.
For more information, see Finding the best assistive technology on page 17.
The HP commitment
HP is committed to providing products and services that are accessible for people with disabilities.
This commitment supports the company's diversity objectives and helps ensure that the benefits of
technology are available to all.
The HP accessibility goal is to design, produce, and market products and services that can be effectively
used by everyone, including people with disabilities, either on a standalone basis or with appropriate
assistive devices.
To achieve that goal, this Accessibility Policy establishes seven key objectives to guide HP actions. All
HP managers and employees are expected to support these objectives and their implementation in
accordance with their roles and responsibilities:
● Raise the level of awareness of accessibility issues within HP, and provide employees with the
training they need to design, produce, market, and deliver accessible products and services.
● Develop accessibility guidelines for products and services, and hold product development groups
accountable for implementing these guidelines where competitively, technically, and economically
feasible.
● Involve people with disabilities in the development of accessibility guidelines and in the design and
testing of products and services.
● Document accessibility features, and make information about HP products and services publicly
available in an accessible form.
● Establish relationships with leading assistive technology and solution providers.
● Support internal and external research and development that improves assistive technology
relevant to HP products and services.
16
Chapter 8 Accessibility
● Support and contribute to industry standards and guidelines for accessibility.
International Association of Accessibility Professionals (IAAP)
IAAP is a not-for-profit association focused on advancing the accessibility profession through
networking, education, and certification. The objective is to help accessibility professionals develop and
advance their careers and to better enable organizations to integrate accessibility into their products
and infrastructure.
As a founding member, HP joined to participate with other organizations to advance the field of
accessibility. This commitment supports HP’s accessibility goal of designing, producing, and marketing
products and services that people with disabilities can effectively use.
IAAP will make the profession strong by globally connecting individuals, students, and
organizations to learn from one another. If you are interested in learning more, go to
http://www.accessibilityassociation.org to join the online community, sign up for newsletters, and learn
about membership options.
Finding the best assistive technology
Everyone, including people with disabilities or age-related limitations, should be able to communicate,
express themselves, and connect with the world using technology. HP is committed to increasing
accessibility awareness within HP and with our customers and partners.
Whether it’s large fonts that are easy on the eyes, voice recognition that lets you give your hands a rest,
or any other assistive technology to help with your specific situation—a variety of assistive technologies
make HP products easier to use. How do you choose?
Assessing your needs
Technology can unleash your potential. Assistive technology removes barriers and helps you create
independence at home, at work, and in the community. Assistive technology (AT) helps increase,
maintain, and improve the functional capabilities of electronic and information technology.
You can choose from many AT products. Your AT assessment should allow you to evaluate several
products, answer your questions, and facilitate your selection of the best solution for your situation.
You will find that professionals qualified to do AT assessments come from many fields, including those
licensed or certified in physical therapy, occupational therapy, speech/language pathology, and other
areas of expertise. Others, while not certified or licensed, can also provide evaluation information.
You will want to ask about the individual's experience, expertise, and fees to determine if they are
appropriate for your needs.
Accessibility for HP products
These links provide information about accessibility features and assistive technology, if applicable and
available in your country or region, that are included in various HP products. These resources will help
you select the specific assistive technology features and products most appropriate for your situation.
● HP Aging & Accessibility: Go to http://www.hp.com, type Accessibility in the search box. Select
Office of Aging and Accessibility.
● HP computers: For Windows products, go to http://www.hp.com/support, type Windows
Accessibility Options in the Search our knowledge search box. Select the appropriate
operating system in the results.
● HP Shopping, peripherals for HP products: Go to http://store.hp.com, select Shop, and then select
Monitors or Accessories.
International Association of Accessibility Professionals (IAAP)
17
If you need additional support with the accessibility features on your HP product, see Contacting
support on page 20.
Additional links to external partners and suppliers that may provide additional assistance:
● Microsoft Accessibility information (Windows and Microsoft Office)
● Google Products accessibility information (Android, Chrome, Google Apps)
Standards and legislation
Countries worldwide are enacting regulations to improve access to products and services for persons
with disabilities. These regulations are historically applicable to telecommunications products and
services, PCs and printers with certain communications and video playback features, their associated
user documentation, and their customer support.
Standards
The US Access Board created Section 508 of the Federal Acquisition Regulation (FAR) standards to
address access to information and communication technology (ICT) for people with physical, sensory, or
cognitive disabilities.
The standards contain technical criteria specific to various types of technologies, as well as
performance-based requirements which focus on functional capabilities of covered products. Specific
criteria cover software applications and operating systems, web-based information and applications,
computers, telecommunications products, video and multimedia, and self-contained closed products.
Mandate 376 – EN 301 549
The European Union created the EN 301 549 standard within Mandate 376 as an online toolkit for public
procurement of ICT products. The standard specifies the accessibility requirements applicable to ICT
products and services, with a description of the test procedures and evaluation methodology for each
requirement.
Web Content Accessibility Guidelines (WCAG)
Web Content Accessibility Guidelines (WCAG) from the W3C's Web Accessibility Initiative (WAI) helps
web designers and developers create sites that better meet the needs of people with disabilities or
age-related limitations.
WCAG advances accessibility across the full range of web content (text, images, audio, and video)
and web applications. WCAG can be precisely tested, is easy to understand and use, and allows web
developers flexibility for innovation. WCAG 2.0 has also been approved as ISO/IEC 40500:2012.
WCAG specifically addresses barriers to accessing the web experienced by people with visual, auditory,
physical, cognitive, and neurological disabilities, and by older web users with accessibility needs. WCAG
2.0 provides characteristics of accessible content:
● Perceivable (for instance, by addressing text alternatives for images, captions for audio, adaptability
of presentation, and color contrast)
● Operable (by addressing keyboard access, color contrast, timing of input, seizure avoidance, and
navigability)
● Understandable (by addressing readability, predictability, and input assistance)
● Robust (for instance, by addressing compatibility with assistive technologies)
18
Chapter 8 Accessibility
Legislation and regulations
Accessibility of IT and information has become an area of increasing legislative importance.
The HP policy landscape website provides information about key legislation, regulations, and standards
in the following locations:
● United States
● Canada
● Europe
● Australia
Useful accessibility resources and links
These organizations, institutions, and resources might be good sources of information about disabilities
and age-related limitations.
NOTE: This is not an exhaustive list. These organizations are provided for informational purposes
only. HP assumes no responsibility for information or contacts you encounter on the internet. Listing on
this page does not imply endorsement by HP.
Organizations
These organizations are a few of the many that provide information about disabilities and age-related
limitations.
● American Association of People with Disabilities (AAPD)
● The Association of Assistive Technology Act Programs (ATAP)
● Hearing Loss Association of America (HLAA)
● Information Technology Technical Assistance and Training Center (ITTATC)
● Lighthouse International
● National Association of the Deaf
● National Federation of the Blind
● Rehabilitation Engineering & Assistive Technology Society of North America (RESNA)
● Telecommunications for the Deaf and Hard of Hearing, Inc. (TDI)
● W3C Web Accessibility Initiative (WAI)
Educational institutions
Many educational institutions, including these examples, provide information about disabilities and
age-related limitations.
● California State University, Northridge, Center on Disabilities (CSUN)
● University of Wisconsin - Madison, Trace Center
Legislation and regulations
19
● University of Minnesota computer accommodations program
Other disability resources
Many resources, including these examples, provide information about disabilities and age-related
limitations.
● ADA (Americans with Disabilities Act) Technical Assistance Program
● ILO Global Business and Disability network
● EnableMart
● European Disability Forum
● Job Accommodation Network
● Microsoft Enable
HP links
These HP-specific links provide information that relates to disabilities and age-related limitations.
HP comfort and safety guide
HP public sector sales
Contacting support
HP offers technical support and assistance with accessibility options for customers with disabilities.
NOTE: Support is in English only.
● Customers who are deaf or hard of hearing who have questions about technical support or
accessibility of HP products:
– Use TRS/VRS/WebCapTel to call (877) 656-7058 Monday through Friday, 6 a.m. to 9 p.m. Mountain
Time.
● Customers with other disabilities or age-related limitations who have questions about technical
support or accessibility of HP products:
– Call (888) 259-5707 Monday through Friday, 6 a.m. to 9 p.m. Mountain Time.
20
Chapter 8 Accessibility
Index
A
AC adapter 4
accessibility 16, 17, 19, 20
accessibility needs
assessment 17
assistive technology (AT)
finding 17
purpose 16
AT (assistive technology)
finding 17
purpose 16
audio 8
headphones 8
speakers 8
audio-in (microphone) jack,
identifying 3
audio-out (headphone) jack,
identifying 3
B
Bluetooth device 9, 10
Bluetooth label 5
buttons
power 4
buttons, recovery 2
C
components
bottom 5
front side 2
rear side 4
right side 2
connecting to a wireless
network 9, 10
customer support,
accessibility 20
E
electrostatic discharge 15
H
headphone (audio-out) jack 3
headphones, connecting 8
HP Assistive Policy 16
HPSA, identifying 14
I
International Association of
Accessibility Professionals 17
J
jack, RJ-45 network, identifying 4
jacks
audio-in (microphone) 3
audio-out (headphone) 3
L
labels
Bluetooth 5
regulatory 5
serial number 5
service 5
wireless certification 5
WLAN 5
M
micro memory card reader,
identifying 3
microphone (audio-in) jack,
identifying 3
P
ports 3
USB SuperSpeed 4
USB Type-C with HP Sleep and
Charge 5
power button, identifying 4
printing 13
product name and number,
computer 5
R
recovery button, identifying 2
regulatory information
regulatory label 5
wireless certification labels 5
resources, accessibility 19
S
Section 508 accessibility
standards 18
security cable slot, identifying 2
serial number, computer 5
service labels, locating 5
slots
security cable 2
sound
See
audio
speakers
connecting 8
standards and legislation,
accessibility 18
support 14
T
traveling with the computer 5
U
USB port 3
USB port, identifying 3, 4
USB Type-C port with HP Sleep and
Charge, identifying 5
V
vent, identifying 5
video, using 8
W
wireless certification label 5
WLAN device 5
WLAN label 5
Index
21
