Bose 884367 QuietComfort Headphones + QuietComfort Ultra User Manual

QUIETCOMFORT HEADPHONES

Cue the

music.

IMPORTANT SAFETY INSTRUCTIONS

ENG

Please read and keep all safety and use instructions.

Bose Corporation hereby declares that this product is in compliance with the essential requirements

and other relevant provisions of Directive 2014/53/EU and all other applicable EU directive

requirements. The complete declaration of conformity can be found at: www.Bose.com/compliancewww.Bose.com/compliance

This product conforms to all applicable Electromagnetic Compatibility Regulations 2016 and all other

applicable UK regulations. The complete declaration of conformity can be found at:

www.Bose.com/compliancewww.Bose.com/compliance

Bose Corporation hereby declares that this product is in compliance with the essential requirements

per Radio Equipment Regulations 2017 and all other applicable UK regulations. The complete

declaration of conformity can be found at: www.Bose.com/compliancewww.Bose.com/compliance

Important Safety Instructions

Do not use this apparatus near water.

Clean only with a dry cloth.

Refer all servicing to qualified personnel. Servicing is required when the apparatus has been damaged in any

way, such as power-supply cord or plug is damaged, liquid has been spilled or objects have fallen into the

apparatus, the apparatus has been exposed to rain or moisture, does not operate normally, or has

been dropped.

WARNINGS/CAUTIONS

• To avoid hearing damage, do not use your headphones at a high volume. Turn the volume down on your

product before placing the headphones in/on your ears, then turn the volume up gradually until you reach a

comfortable, moderate listening level.

• Use of these headphones while operating a vehicle is not recommended and may be prohibited by law in

some locations. Use caution and follow applicable laws regarding headphone use while operating a vehicle.

Stop using your headphones immediately if they interfere with your ability to remain aentive or if they

interfere with your ability to hear surrounding sounds, including alarms and warning signals, while operating

a vehicle.

• Use caution if using these headphones while performing any activity that requires your aention. Do not use

the headphones when the inability to clearly hear surrounding sounds may present a danger to yourself or

others, for example while riding a bicycle or walking in or near traic, a construction site, railroad, etc.

• Do NOT use the headphones if they emit any loud unusual noise. If this happens, turn the headphones o

and contact Bose customer service.

• Remove product immediately if you notice heat coming from the product.

Contains small parts which may be a choking hazard. Not suitable for children under age 3.

This product contains magnetic material. Consult your physician on whether this might aect your

implantable medical device.

REGULATORY INFORMATION

ENG

IMPORTANT SAFETY INSTRUCTIONS

• To reduce the risk of fire or electrical shock, do NOT expose this product to rain, dripping, splashing, or

moisture and do not place liquid filled objects such as vases, on or near the product.

• Keep the product away from fire and heat sources. Do NOT place naked flame sources, such as lighted

candles, on or near the product.

• Use this product only with an agency approved LPS power supply which meets local regulatory requirements

(e.g., UL, CSA, VDE, CCC).

• Do NOT make unauthorized alterations to this product.

• If the baery leaks, do not allow the liquid to come in contact with the skin or eyes. If contact is made, seek

medical advice.

• Do not expose products containing baeries to excessive heat (e.g. from storage in direct sunlight, fire

or the like).

• Do NOT wear while charging.

ENG

REGULATORY AND LEGAL INFORMATION

NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device,

pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against

harmful interference in a residential installation. This equipment generates, uses, and can radiate radio

frequency energy and, if not installed and used in accordance with the instructions, may cause harmful

interference to radio communications. However, there is no guarantee that interference will not occur in a

particular installation. If this equipment does cause harmful interference to radio or television reception,

which can be determined by turning the equipment o and on, the user is encouraged to try to correct the

interference by one or more of the following measures:

• Reorient or relocate the receiving product or antenna.

• Increase the separation between the equipment and receiver.

• Connect the equipment into an outlet on a circuit dierent from that to which the receiver is connected.

• Consult the dealer or an experienced radio/TV technician for help.

Changes or modifications not expressly approved by Bose Corporation could void the user’s authority to

operate this equipment.

This device complies with part 15 of the FCC Rules and with ISED Canada license-exempt RSS standard(s).

Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and

(2) this device must accept any interference received, including interference that may cause

undesired operation.

This device complies with FCC and ISED Canada radiation exposure limits set forth for general population.

This transmier must not be co-located or operating in conjunction with any other antenna or transmier.

Meets IMDA Requirements.

FCC ID: A94437310 | IC: 3232A-437310

CAN ICES-3(B)/NMB-3(B)

For Europe: Frequency band of operation 2400 to 2483.5 MHz. | Maximum transmit power less than

20 dBm EIRP.

This symbol means the product must not be discarded as household waste, and should be delivered to

an appropriate collection facility for recycling. Proper disposal and recycling helps protect natural

resources, human health and the environment. For more information on disposal and recycling of this

product, contact your local municipality, disposal service, or the shop where you bought this product.

Low-power Radio-frequency Devices Technical Regulations

Without permission granted by the NCC, any company, enterprise, or user is not allowed to change frequency,

enhance transmiing power or alter original characteristic as well as performance to a approved low power

radio-frequency devices. The low power radio-frequency devices shall not influence aircraft security and

interfere legal communications; If found, the user shall cease operating immediately until no interference is

achieved. The said legal communications means radio communications is operated in compliance with the

Telecommunications Management Act. The low power radio-frequency devices must be susceptible with the

interference from legal communications or ISM radio wave radiated devices.

DON’T aempt to remove the rechargeable lithium-ion baery from this product. Contact your local Bose

retailer or other qualified professional for removal.

Removal of the rechargeable lithium-ion baery in this product should be conducted only by a qualified

professional. Please contact your local Bose retailer or see products.bose.com/static/compliance/index.htmlproducts.bose.com/static/compliance/index.html

for further information.

Please dispose of used baeries properly, following local regulations. Do not incinerate.

REGULATORY INFORMATION

ENG

REGULATORY AND LEGAL INFORMATION

Names and Contents of Toxic or Hazardous Substances or Elements

Toxic or Hazardous Substances and Elements

Part Name

Lead

(Pb)

Mercury

(Hg)

Cadmium

(Cd)

Hexavalent

(CR(VI))

Polybrominated

Biphenyl

(PBB)

Polybrominated

diphenylether

(PBDE)

PCBs X O O O O O

Metal Parts X O O O O O

Plastic Parts O O O O O O

Speakers X O O O O O

Cables X O O O O O

This table is prepared in accordance with the provisions of SJ/T 11364.

O: Indicates that this toxic or hazardous substance contained in all of the homogeneous materials for

this part is below the limit requirement of GB/T 26572.

X: Indicates that this toxic or hazardous substance contained in at least one of the homogeneous

materials used for this part is above the limit requirement of GB/T 26572.

Equipment name: Bose QuietComfort Headphones Type designation: 442395

Restricted substances and its chemical symbols

Unit

Lead

(Pb)

Mercury

(Hg)

Cadmium (Cd)

Hexavalent

chromium

(Cr+6)

Polybrominated

biphenyls (PBB)

Polybrominated

diphenyl ethers

(PBDE)

PCBs -

b b b b b

Metal Parts -

b b b b b

Plastic Parts

b b b b b b

Speakers -

b b b b b

Cables -

b b b b b

Note 1: “b” indicates that the percentage content of the restricted substance does not exceed the percentage of reference

value of presence.

Note 2: The “−” indicates that the restricted substance corresponds to the exemption.

Date of Manufacture: The eighth digit in the serial number indicates the year of manufacture; “3” is 2013

or 2023.

Importers: Bose Electronics (Shanghai) Company Limited, Level 6, Tower D, No. 2337 Gudai Rd. Minhang

District, Shanghai 201100 | Bose Products B.V., Gorslaan 60, 1441 RG Purmerend, The Netherlands | Bose de

México S. de R.L. de C.V., Avenida Prado Sur #150, Piso 2, Interior 222 y 223, Colonia Lomas de Chapultepec V

Sección, Miguel Hidalgo, Ciudad de México, C.P. 11000 Phone Number: +5255 (5202) 3545 | Bose Limited (H.K.),

9F., No.10, Sec. 3, Minsheng E. Road, Zhongshan Dist. Taipei City 10480, Phone Number: +886-2-2514 7676 |

Bose Limited, Bose House, Quayside Chatham Maritime, Chatham, Kent, ME4 4QZ, United Kingdom

Input Rating: 5V p 0.5A | Charging Temperature Range: 32° F to 113° F (0° C to 45° C) |

Discharging Temperature Range: -4° F to 140° F (-20° C to 60° C)

The CMIIT ID is located inside the earcup under the scrim.

License Disclosures: To view the license disclosures that apply to the third-party software packages included

as components of the Bose QuietComfort Headphones, use the Bose app. You can access this information

from the Seings menu.

ENG

Apple, the Apple logo, iPad, and iPhone are trademarks of Apple Inc., registered in the U.S. and other countries.

App Store is a service mark of Apple Inc. The trademark “iPhone” is used in Japan with a license from

Aiphone K.K.

Use of the Made for Apple badge means that an accessory has been designed to connect specifically to the

Apple product(s) identified in the badge, and has been certified by the developer to meet Apple performance

standards. Apple is not responsible for the operation of this device or its compliance with safety and

regulatory standards.

The Bluetooth® word mark and logos are registered trademarks owned by Bluetooth SIG, Inc. and any use of

such marks by Bose Corporation is under license.

Google Play is a trademark of Google LLC.

This product incorporates Spotify software which is subject to third-party licenses found here:

www.spotify.com/connect/third-party-licenseswww.spotify.com/connect/third-party-licenses

Spotify is a registered trademark of Spotify AB.

USB Type-C® and USB-C® are registered trademarks of USB Implementers Forum.

Bose, the B logo, and QuietComfort are trademarks of Bose Corporation. | Bose Corporation Headquarters:

otherwise used without prior wrien permission.

Please complete and retain for your records

The serial and model numbers are located inside the earcup under the scrim.

Serial number: ___________________________________________________________________________

Model number: 437310

Please keep your receipt. Now is a good time to register your Bose product. You can easily do this by going to

worldwide.Bose.com/ProductRegistrationworldwide.Bose.com/ProductRegistration

REGULATORY AND LEGAL INFORMATION

CONTENTS

ENG

WHAT’S IN THE BOX

Contents ............................................................................................................................................................................. 10

BOSE APP

Download the Bose app ............................................................................................................................................... 11

HEADPHONE CONTROLS

Power on ............................................................................................................................................................................. 13

Power o ............................................................................................................................................................................. 14

Auto-o .................................................................................................................................................................... 14

Media playback and volume ....................................................................................................................................... 15

Phone calls ......................................................................................................................................................................... 16

Noise cancellation .......................................................................................................................................................... 17

Mobile device voice control ........................................................................................................................................ 18

SHORTCUTS

Use your shortcut ............................................................................................................................................................ 19

Change or disable your shortcut .............................................................................................................................. 19

NOISE CANCELLATION

Noise cancelling modes ............................................................................................................................................... 20

Change the noise cancelling mode ......................................................................................................................... 21

Noise cancellation while on a call ............................................................................................................................ 21

Use noise cancellation only ........................................................................................................................................ 22

CONTENTS

ENG

BLUETOOTH® CONNECTIONS

Connect using the Bose app ...................................................................................................................................... 23

Connect using the Bluetooth menu on your mobile device ......................................................................... 23

Disconnect a mobile device ....................................................................................................................................... 25

Reconnect a mobile device ........................................................................................................................................ 25

Connect another mobile device ............................................................................................................................... 25

Identify connected mobile devices ......................................................................................................................... 25

Switch between two connected mobile devices .............................................................................................. 26

Reconnect a previously connected device .......................................................................................................... 26

Clear the headphone device list ............................................................................................................................... 26

BATTERY

Charge the headphones ............................................................................................................................................... 27

Charging time ........................................................................................................................................................ 27

Hear the baery level.......................................................................................................................................... 27

HEADPHONE STATUS

Bluetooth status ............................................................................................................................................................. 28

Baery status .................................................................................................................................................................. 28

Charging status ............................................................................................................................................................... 29

Update and error status .............................................................................................................................................. 29

WIRED CONNECTION

Connect the audio cable and microphone .......................................................................................................... 30

CONTENTS

ENG

CONNECT BOSE PRODUCTS

Connect a Bose Smart Speaker or Soundbar ..................................................................................................... 31

Benefits .................................................................................................................................................................... 31

Compatible products .......................................................................................................................................... 31

Connect using the Bose app ........................................................................................................................... 32

Connect using the product controls ............................................................................................................ 33

Reconnect to a Bose Smart Speaker or Soundbar ........................................................................................... 34

CARE AND MAINTENANCE

Store the headphones .................................................................................................................................................. 35

Clean the headphones.................................................................................................................................................. 37

Replacement parts and accessories ...................................................................................................................... 37

Limited warranty .............................................................................................................................................................. 37

Serial number location .................................................................................................................................................. 37

TROUBLESHOOTING

Try these solutions first ................................................................................................................................................. 38

Other solutions................................................................................................................................................................. 38

Reset the headphones .................................................................................................................................................. 43

Restore the headphones to factory seings ....................................................................................................... 44

ENG

WHAT’S IN THE BOX

CONTENTS

Confirm that the following parts are included:

Bose QuietComfort Headphones

Carry case

USB Type-A to USB Type-C® cable 3.5 mm to 2.5 mm audio cable

with microphone

NOTE: If any part of your product appears to be missing or damaged, don’t use it.

Visit support.Bose.com/QCsupport.Bose.com/QC for troubleshooting articles, videos, and

product repair or replacement.

ENG

BOSE APP

The Bose app lets you set up and control the headphones from any mobile device,

such as a smartphone or tablet.

Using the app, you can manage Bluetooth connections, manage headphone seings,

choose your voice prompt language, and get any future updates and new features

made available by Bose.

NOTE: If you’ve already downloaded the Bose app for another Bose product, you can

add the headphones from the product list screen.

DOWNLOAD THE BOSE APP

1. On your mobile device, download the Bose app.

BOSE

2. Follow the app instructions.

ENG

HEADPHONE CONTROLS

The headphone controls are located on the back of the earcups.

Multi-function buon

Action buon

USB-C® port2.5 mm audio port

Volume down

Volume up

Power/Bluetooth

switch

WHAT’S IN THE BOX

ENG

HEADPHONE CONTROLS

POWER ON

Slide the Power/Bluetooth switch to the right l.

A voice prompt announces the baery level, and the status light glows according to

the current charge level (see page 28).

ENG

HEADPHONE CONTROLS

POWER OFF

Slide the Power/Bluetooth switch to the left.

NOTE: When the headphones are powered o, noise cancellation is disabled.

Auto-off

Auto-o conserves the headphone baery when they aren’t in use.

To enable and customize the auto-o feature, use the Bose app. You can

access this option from the Seings menu.

WHAT’S IN THE BOX

ENG

HEADPHONE CONTROLS

MEDIA PLAYBACK AND VOLUME

The Multi-function buon and volume buons control media playback and volume.

Volume up

Multi-function buon

Volume down

FUNCTION WHAT TO DO

Play/Pause Press the Multi-function buon.

Skip forward Double-press the Multi-function buon.

Skip backward Triple-press the Multi-function buon.

Volume up Press H.

Volume down Press z.

NOTES:

• To quickly increase the volume, press and hold H.

• To quickly decrease the volume, press and hold z.

ENG

HEADPHONE CONTROLS

PHONE CALLS

The Multi-function buon controls phone calls. The Action buon enables you to

mute the audio while on a call.

Action

buon

Multi-function

buon

Microphone

FUNCTION WHAT TO DO

Answer/End a call Press the Multi-function buon.

Decline an incoming call

Press and hold the Multi-function buon for 1 second.

Answer a second incoming call

and put the current call on hold

While on a call and a second incoming call is ringing,

press the Multi-function buon.

Decline a second incoming call

and stay on current call

While on a call and a second incoming call is ringing,

press and hold the Multi-function buon for 1 second.

Switch between two calls

While two calls are active, double-press the

Multi-function buon.

Create a conference call

While two calls are active, press and hold the

Multi-function buon for 3 seconds.

Mute/Unmute a call While on a call, double-press the Action buon.

WHAT’S IN THE BOX

ENG

HEADPHONE CONTROLS

NOISE CANCELLATION

The Action buon allows you to quickly and easily switch between noise

cancelling modes.

For information about noise cancelling modes, see page 20.

ENG

HEADPHONE CONTROLS

MOBILE DEVICE VOICE CONTROL

You can use the headphones to access voice control on your mobile device.

Press and hold the Multi-function buon.

NOTE: You can’t access voice control while on a call.

ENG

SHORTCUTS

A shortcut enables you to quickly and easily access one of the following functions:

• Access Spotify

• Access baery level

NOTE: By default, accessing baery level is enabled.

USE YOUR SHORTCUT

Press and hold the Action buon.

CHANGE OR DISABLE YOUR SHORTCUT

To change or disable your shortcut, use the Bose app. You can access this option from

the main screen.

ENG

Noise cancelling reduces unwanted noise, providing a clearer, more lifelike

audio performance.

You can choose between two pre-configured noise cancelling modes — Quiet or

Aware — or create up to two of your own custom modes.

Choose your noise cancelling mode based on your listening preferences

and environment.

NOISE CANCELLING MODES

MODE DESCRIPTION

Quiet

Full noise cancellation with Bose-optimized audio. Allows you to block

out distractions using the highest level of noise cancellation.

Aware

Full transparency with Bose-optimized audio. Allows you to hear your

surroundings while enjoying your audio.

Custom

Custom noise control (noise cancellation or wind block) based on your

listening preferences and environment.

NOTE: You can create up to two custom modes using the Bose app.

To access this option, tap Modes on the main screen.

NOTE: By default, the headphones power on in Quiet Mode. To set the headphones

to power on with the last mode used, use the Bose app. You can access this

option from the Seings menu.

NOISE CANCELLATION

WHAT’S IN THE BOX

ENG

NOISE CANCELLATION

CHANGE THE NOISE CANCELLING MODE

Press the Action buon.

A voice prompt announces the selected mode.

TIP: You can also change the mode using the Bose app. To access this option, tap

Modes on the main screen.

NOISE CANCELLATION WHILE ON A CALL

When you make or receive a call, the headphones remain at the current noise

cancellation seing and self voice is activated. Self voice helps you hear yourself

speak more naturally.

To adjust noise cancellation while on a call, change the mode (see “Change the noise

cancelling mode”).

NOTE: To adjust self voice, use the Bose app. You can access this option from the

Seings menu.

ENG

NOISE CANCELLATION

USE NOISE CANCELLATION ONLY

You can use noise cancellation only, without audio or interruptions from phone calls.

1. Do one of the following:

• Disconnect your mobile device (see page 25).

• Turn the Bluetooth feature o on your mobile device.

2. Press the Action buon to change the mode (see page 21).

NOTE: To reconnect your mobile device, select the headphones from the Bluetooth

list on your device.

ENG

BLUETOOTH CONNECTIONS

You can store up to eight devices in the headphone device list, and the headphones

can be actively connected to up to two devices at a time (multi-point connection).

You can play audio from only one device at a time.

NOTE: For the best experience, use the Bose app to set up and connect your mobile

device (see page 11).

CONNECT USING THE BOSE APP

To connect the headphones and manage Bluetooth seings using the Bose app, see

page 11.

CONNECT USING THE BLUETOOTH MENU ON YOUR

MOBILE DEVICE

1. Slide the Power/Bluetooth switch to the right l and hold for 3 seconds until you

hear “Ready to connect” and the status light blinks blue.

WHAT’S IN THE BOX

ENG

BLUETOOTH CONNECTIONS

2. On your device, enable the Bluetooth feature.

NOTE: The Bluetooth feature is usually found in the Seings menu.

3. Select your headphones from the device list.

NOTE: Look for the name you entered for your headphones in the Bose app. If you

didn’t name your headphones, the default name appears.

Once connected, you hear “Connected to <device name>,” and the status light

glows solid blue for 10 seconds.

Bose QC Headphones

WHAT’S IN THE BOX

ENG

BLUETOOTH CONNECTIONS

DISCONNECT A MOBILE DEVICE

To disconnect your mobile device, use the Bose app.

TIP: You can also use Bluetooth seings on your mobile device to disconnect your

device. Disabling the Bluetooth feature disconnects all other devices.

RECONNECT A MOBILE DEVICE

When powered on, the headphones try to reconnect with the two most

recently-connected devices.

NOTES:

• The devices must be within range (30 ft or 9 m) and powered on.

• Make sure the Bluetooth feature is enabled on your mobile device.

• If the multi-point connection feature is disabled, the headphones try to reconnect

with the most recently-connected device.

CONNECT ANOTHER MOBILE DEVICE

The headphones can be actively connected to up to two devices at a time

(multi-point connection).

To connect another device, download the Bose app (see page 11) or use the

Bluetooth menu on your mobile device (see page 23).

NOTES:

• You can only play audio from one device at a time.

• To manage or disable the multi-point connection feature, use the Bose app. You

can access this option from the Seings menu.

• Disabling the multi-point connection feature disconnects the second

connected device.

IDENTIFY CONNECTED MOBILE DEVICES

Slide the Power/Bluetooth switch to the right l and release to hear which devices are

currently connected.

WHAT’S IN THE BOX

ENG

BLUETOOTH CONNECTIONS

SWITCH BETWEEN TWO CONNECTED MOBILE DEVICES

1. Pause audio on your first mobile device.

2. Play audio on your second mobile device.

NOTES:

• Your headphones receive phone calls from both devices, regardless of which

device is playing audio.

• You can also switch between two devices using the Bose app. You can access

this option from the Seings menu.

RECONNECT A PREVIOUSLY CONNECTED DEVICE

1. Slide the Power/Bluetooth switch to the right l and release to hear which devices

are connected.

2. Within 2 seconds, slide the Power/Bluetooth switch to the right l and release

again to hear the name of the next device in the headphone device list.

3. Repeat until you hear the correct device name.

You hear a tone that indicates when the device is connected.

4. Play audio on the connected mobile device.

NOTE: If two devices are already connected to the headphones, the newly-

connected device replaces the second device that was previously connected.

CLEAR THE HEADPHONE DEVICE LIST

1. Slide the Power/Bluetooth switch to the right l and hold for 15 seconds until you

hear “Bluetooth device list cleared. Ready to connect.”

2. Delete your headphones from the Bluetooth list on your mobile device.

All devices are cleared and the headphones are ready to connect.

ENG

BATTERY

CHARGE THE HEADPHONES

1. Connect the small end of the USB cable into the USB-C port on the right earcup.

2. Connect the other end into a USB-A power source such as a computer or

wall charger.

The headphones begin charging, and the status light blinks white for 10 seconds.

When the headphones are fully charged, the status light glows solid white.

NOTE: The headphones don’t play and aren’t available in the Bose app while

charging.

Charging time

Allow up to 2.5 hours to fully charge the headphones.

A full charge powers the headphones for up to 24 hours.

Hear the battery level

Each time you power on the headphones, a voice prompt announces the baery level.

When the headphone baery is low, you hear “Baery low.”

NOTE: To visually check the baery, see the status light l ocated on the right earcup.

For more information, see “Baery status” on page 28.

TIP: You can also hear the baery level using a shortcut. The baery level must be set

as a shortcut using the Bose app (see page 19).

ENG

HEADPHONE STATUS

The status light is located on the right earcup.

BLUETOOTH STATUS

Shows the Bluetooth connection status.

LIGHT ACTIVITY SYSTEM STATE

Blinking blue Ready to connect

Solid blue (10 seconds) Connected

BATTERY STATUS

Shows the baery level.

LIGHT ACTIVITY SYSTEM STATE

Solid white Medium to full charge

Solid amber Low charge

TIP: You can also check the baery level using the Bose app or hear the baery level

using a shortcut. The baery level must be set as a shortcut using the Bose app

(see page 11).

WHAT’S IN THE BOX

ENG

HEADPHONE STATUS

CHARGING STATUS

Shows the charging status.

LIGHT ACTIVITY SYSTEM STATE

Blinks white 2 times Charging begins

Solid amber Charging

Solid white Full charge

UPDATE AND ERROR STATUS

Shows the update or error status.

LIGHT ACTIVITY SYSTEM STATE

Fast blinking white (10 seconds) Updating software (via USB)

Slow blinking white (30 to 60 seconds) Updating software (wirelessly)

Blinking amber and white Error - contact Bose customer service

ENG

WIRED CONNECTION

CONNECT THE AUDIO CABLE AND MICROPHONE

The 2.5 mm to 3.5 mm audio cable has a built-in microphone. You can use the audio

cable for phone calls or listening to audio on your source device when a Bluetooth

connection isn’t available, the headphone baery is depleted, or the headphones are

powered o.

NOTES:

• When the audio cable is connected, Bluetooth connection and the microphone

voice pick-up on the earcups are disabled.

• When the audio cable is connected and the headphone baery is depleted or the

headphones are powered o, the headphone controls are disabled. Phone calls and

media playback must be controlled on your source device.

• For the best experience, a Bluetooth connection is recommended.

1. Connect the cable to the 2.5 mm port on the left earcup.

2. Connect the other end of the cable to the 3.5 mm port on your source device.

ENG

CONNECT BOSE PRODUCTS

CONNECT A BOSE SMART SPEAKER OR SOUNDBAR

Using SimpleSync technology, you can connect the headphones to a

Bose Smart Soundbar or Bose Smart Speaker for a personal listening experience.

Benefits

• Use independent volume controls on each product to lower or mute your

Bose Smart Soundbar while keeping the headphones as loud as you like.

• Hear your music clearly from the next room by connecting the headphones to your

Bose Smart Speaker.

NOTE: SimpleSync technology has a Bluetooth range of up to 30 ft (9 m). Walls and

construction materials can aect reception.

Compatible products

You can connect the headphones to any Bose Smart Speaker or Bose

Smart Soundbar.

Popular compatible products include:

• Bose Smart Soundbar 900

• Bose Smart Soundbar 700/Bose Soundbar 700

• Bose Smart Soundbar 600

• Bose Smart Speaker 500/Bose Home Speaker 500

• Bose Home Speaker 300

• Bose Portable Smart Speaker/Bose Portable Home Speaker

New products are added periodically. For a complete list and more information,

visit: support.Bose.com/Groupssupport.Bose.com/Groups

CONNECT BOSE PRODUCTS

ENG

Connect using the Bose app

1. Slide the Power/Bluetooth switch to the right l and hold for 3 seconds until you

hear “Ready to connect another device” and the status light blinks blue.

2. Use the Bose app to connect the headphones to a compatible Bose product. For

more information, visit: support.Bose.com/Groupssupport.Bose.com/Groups

NOTES:

• Make sure that the headphones are within 30 ft (9 m) of your soundbar or speaker.

• You can connect the headphones to only one product at a time.

CONNECT BOSE PRODUCTS

ENG

Connect using the product controls

1. Slide the Power/Bluetooth switch to the right l and hold for 3 seconds until you

hear “Ready to connect another device” and the status light blinks blue.

2. On your soundbar remote or the top of your speaker, press and hold the Bluetooth

buon until the light bar or light ring pulses blue.

The headphones connect to your soundbar or speaker, and you hear the same

audio through both devices.

NOTES:

• Make sure that the headphones are within 30 ft (9 m) of your soundbar or speaker.

• You can connect the headphones to only one product at a time.

ENG

RECONNECT TO A BOSE SMART SPEAKER OR SOUNDBAR

Use the Bose app to reconnect the headphones to a previously-connected

compatible Bose product. For more information, visit: support.Bose.com/Groupssupport.Bose.com/Groups

NOTES:

• Your soundbar or speaker must be within range (30 ft or 9 m) and powered on.

• If the headphones don’t reconnect, see “Headphones don’t reconnect to a

previously-connected Bose Smart Soundbar or Speaker” on page 42.

CONNECT BOSE PRODUCTS

ENG

CARE AND MAINTENANCE

STORE THE HEADPHONES

The earcups rotate for easy, convenient storage. Place the headphones flat into

the case.

1. Rotate both earcups inward so they lay flat.

Left earcup Right earcup

2. Fold the left earcup up toward the headband.

ENG

CARE AND MAINTENANCE

3. Place the headphones flat in the case.

NOTES:

• Make sure to power o the headphones when not in use.

• Before storing the headphones for more than a few months, make sure the baery

is fully charged.

ENG

CARE AND MAINTENANCE

CLEAN THE HEADPHONES

Wipe the outside surfaces with a soft, dry cloth.

Don’t allow moisture to get inside the earcups.

REPLACEMENT PARTS AND ACCESSORIES

Replacement parts and accessories can be ordered through Bose customer service.

Visit: support.Bose.com/QCsupport.Bose.com/QC

LIMITED WARRANTY

Your headphones are covered by a limited warranty. Visit our website at

worldwide.Bose.com/Warrantyworldwide.Bose.com/Warranty for details of the limited warranty.

To register your product, visit worldwide.Bose.com/ProductRegistrationworldwide.Bose.com/ProductRegistration for

instructions. Failure to register will not aect your limited warranty rights.

SERIAL NUMBER LOCATION

The serial number is located inside the right earcup under the scrim. The scrim is the

inner screen that covers and protects the components inside the earcup.

To view the serial number, grab the scrim at the top edge and gently peel it away.

CAUTION: Be careful not to press down on or remove any other components inside

the earcup as this could damage the headphones.

S/N: 011001000100010AE

Scrim

ENG

TROUBLESHOOTING

TRY THESE SOLUTIONS FIRST

If you experience problems with your headphones:

• Charge the headphones (see page 27).

• Power on the headphones (see page 13).

• Check the headphones status light (see page 28).

• Make sure your mobile device supports Bluetooth connections (see page 23).

• Move your mobile device closer to the headphones (30 ft or 9 m) and away from

any interference or obstructions.

• Increase the volume on your headphones, mobile device, and music app.

• Connect another mobile device (see page 25).

If you couldn’t resolve your issue, see the table below to identify symptoms and

solutions to common problems. You can also access troubleshooting articles, videos,

and other resources at: support.Bose.com/QCsupport.Bose.com/QC

If you are unable to resolve your issue, contact Bose customer service.

Visit: worldwide.Bose.com/contactworldwide.Bose.com/contact

Bose 884367 QuietComfort Headphones + QuietComfort Ultra Earbuds Set SET-QCH-QCUE

Product's Documents

Owner's guide

Specifications

Bose 884367 Questions and Answers