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13
Troubleshooting
GAS FLOW
SYMPTOM
• Grill does not reach desired temperature or heatsunevenly.
• One or more of the burners fail to ignite.
• Flame is low when burner is on high position.
• Flames do not run the whole length of the burner.
• Burner flame pattern is erratic.
CAUSE SOLUTION
The “flow limiting device” has been activated. Thissafety
feature built into the regulator restricts the gas flow in
the event of a gas leak. You can inadvertently activate this
safety feature without having a gas leak. This typically
occurs when you turn on the gas at the LP tank and one or
more of the control knobs are not in the o position. It may
also occur if you turn on the LP tank too quickly.
Reset the “flow limiting device” by closing the LP tank
valve and turning all the burner control knobs to the
o
position. Wait five minutes to allow accumulated
gas to dissipate, then ignite the grill again following the
instructions in the “Operation” section.
The LP tank is low or empty. Refill LP tank.
Fuel hose is bent or kinked. Straighten fuel hose.
Burner ports are dirty. Clean burner ports. Refer to “Cleaning the BurnerPorts.”
SYMPTOM
• Gas is smelled in conjunction with burner flames that appear yellow andlazy.
CAUSE SOLUTION
Spider screens on the burners are obstructed. Clean spider screens. Refer to “Cleaning the Spider
Screens” in the Product Care section. Also refer to the
illustrations and information in this section about proper
flame pattern and spiderscreens.
SYMPTOM
• The smell of gas and/or a light hissing sound.
CAUSE SOLUTION
The internal rubber seal in the LP tank valve could be
damaged.
Extinguish any open flame. Shut o gas to the appliance
(grill). Inspect the rubber seal for damage. If damaged,
return tank to place of purchase.
Connection between regulator and LP tank could be
incomplete.
Extinguish any open flame. Shut o gas to the appliance
(grill). Refer to LP TANK INSTALLATION & LEAK
CHECKING section of your owner’s manual.
GREASY GRILL (Resembles Peeling Paint & Flare-Ups)
SYMPTOM
• Inside of lid appears to have what resembles peelingpaint.
CAUSE SOLUTION
The flakes you see are accumulated cooking vapors that
have turned into carbon, and NOT paint.
This happens over time after repeated use of your grill.
This is not a defect. Clean the lid. Refer to the “Product
Care” section.
SYMPTOM
• Experiencing flare-ups when grilling or preheating.
CAUSE SOLUTION
There is leftover food from the previous meal. Always preheat the grill on the highest setting for 10 to 15
minutes.
The inside of the grill needs to be cleaned thoroughly. Follow the steps in the "Cleaning and Maintenance" section
to clean the grill inside from the top down.
Proper Burner Flame Pattern
The burners in your grill were factory set for the
correct air and gas mixture. When the burners are
performing correctly, you will see a specific flame
pattern. The tips may occasionally flicker yellow
(A), with a descending light blue (B) to dark blue
flame (C).
A
B
C
m WARNING: Do not attempt to make any repair to
gas carrying, gas burning, ignition components
or structural components without contacting
Weber-Stephen Products LLC, Customer Service
Department.
m CAUTION: The burner tube openings must be
positioned properly over the valve orifices.
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