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0800 862 0453 sharkclean.eu
TROUBLESHOOTING
GUIDE
WARNING: To reduce the risk of shock and unintended operation, turn off
power and unplug unit before servicing.
The Steam Mop will not turn on.
• Your Steam Mop should be securely plugged into an electrical socket.
• Check your fuse or circuit-breaker.
• If your unit still doesn’t work, give us a call at: 0800 862 0453.
Steam Mop will not make steam.
• Make sure there is water in the tank. To add water, follow the instructions on
pages 7 and 8.
• If your water tank is full, prime the mop by pumping the handle in a downward
motion a few times to release steam.
Steam Mop leaves water on the floor.
• DO NOT leave the Steam Mop on the floor with a damp or wet cleaning pad.
• If you are using tap water, we recommend switching to distilled water.
• Make sure that the cap is securely placed on the water tank.
Steam Mop left white spot on the floor.
• DO NOT leave the Steam Mop on the floor with a damp or wet cleaning pad.
• Do you have hard water? If you do, you might want to switch to distilled water.
Floors are cloudy, streaky or spotty after steaming.
• The Dirt Grip
™
pad might be dirty. Change to a new pad.
• If you washed the pad with powder detergent then the pad might have residual
detergent left on it. Wash it again with liquid detergent.
• If you are cleaning in a kitchen area where there might be a buildup of grease,
then use a degreasing agent such as an all-purpose cleaner or dish soap and
paper towels to clean the area first.
• You might have left the mop in the same spot for too long.
• Do you have hard water? If you do, you might want to switch to distilled water.
• This might be left over from past cleaners used on the floor surface. Clean with
the Steam Mop a few more times and see if the leftover cloudiness is removed.
Steam Mop is hard to push.
• Make sure the Dirt Grip pad is properly attached.
WARRANTY TERMS
AND CONDITIONS
When a consumer buys a product in the UK, they get the benefit of legal rights relating to the quality of the
product (your “statutory rights”). You can enforce these rights against your retailer. However, at Shark we are so
confident about the quality of our products that we give the original product owner an additional manufacturer’s
warranty of up to two years. (1 year as standard plus 1 year when you register) These terms and conditions relate
to our manufacturer’s warranty only – your statutory rights are unaected. Please note that the 2 year guarantee is
available in all EU countries and in the UK if it stops being an EU country during the guarantee term.
The conditions below describe the prerequisites and scope of our warranty. They do not aect your statutory rights
or the obligations of your retailer and your contract with them.
Shark
®
Guarantees
A household appliance like a steam mop constitutes a sizeable investment. Your new machine needs to work
properly for as long as possible. The guarantee it comes with is an important consideration - and reflects how much
confidence the manufacturer has in its product and manufacturing quality.
Every Shark machine comes with a free parts and labour guarantee. Our customer service helpline
(0800 862 0453) is open from 9.00am to 6.00pm Monday - Friday. It’s free to call, and you’ll be put straight
through to a Shark representative. You’ll also find online support at www.sharkclean.eu/uk.
How do I register my extended Shark
®
guarantee?
You can register your guarantee online within 28 days of purchase. To save time, you’ll need the following
information about your machine:
• Date you purchased the machine (receipt or delivery note)
• To register online, please visit www.sharkclean.eu/uk/register-guarantee
IMPORTANT
• Both the 12 months and the extended 1 year guarantee will only cover your product from the date of purchase.
• Please keep your receipt at all times. Should you need to use your extended guarantee we will need your receipt
to verify the information you have supplied to us is correct. The inability to produce a valid receipt may invalidate
your guarantee.
What are the benefits of registering my free Shark
®
guarantee?
When you register your guarantee we’ll have your details to hand if we ever need to get in touch. If you further
agree to receive communications from us, you can also receive tips and advice on how to get the best out of your
Shark steam mop and hear the latest news about new Shark technology and launches.
If you register your guarantee online, you’ll get instant confirmation that we’ve received your details.
How long are new Shark
®
machines guaranteed for?
Our confidence in our design and quality control means that your new Shark steam mop is guaranteed for a total of
up to two years for the original owner (12 months plus an extended warranty of 1 year).
What is covered by the free Shark guarantee?
Repair or replacement of your Shark machine (at Shark’s discretion), including all parts and labour. A Shark
guarantee is in addition to your legal rights as a consumer.
What is not covered by the free Shark guarantee?
• Blockages – For details of how to unblock your steam mop, please refer to the Operating Manual.
• Normal wear and tear.
• Accidental damage, faults caused by negligent use or care, misuse, neglect, careless operation or handling of the
steam mop which is not in accordance with the Shark® Operating Manual supplied with your machine.
• Use of the steam mop for anything other than normal domestic household purposes.
• Use of parts not assembled or installed in accordance with the operating instructions.
• Use of parts and accessories which are not Shark® Genuine Components.
• Faulty installation (except where installed by Shark®).
• Repairs or alterations carried out by parties other than Shark or its agents.
What happens when my guarantee runs out?
Shark does not design products to last for a limited time. We do appreciate that there may be a desire for our
customers to want to repair their steam mop cleaners after the warranty has elapsed or the product has been
sold to a new owner. In this case please contact our free phone customer service help line and ask about our out
warranty program, on 0800 862 0453.
Where can I buy genuine Shark spares and accessories?
Shark spares and accessories are developed by the same engineers who developed your Shark steam mop. You’ll
find a full range of Shark spares, replacement parts and accessories for all Shark machines at www.sharkclean.eu.
Please remember that using non-Shark spares invalidates your guarantee.
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