OWNER'S MANUAL
GAS COOKTOP
Read this owner's manual thoroughly before operating the
appliance and keep it handy for reference at all times.
ENGLISH
CBGS3028* CBGS3628*
MFL71937801
Rev.02_070523
www.lg.com
Copyright © 2022-2023 LG Electronics Inc. All Rights Reserved.
Scan to see the online manual.
Safety for a Gas Cooktop
WARNING: If the information in these instructions is not
followed exactly, a fire or explosion may result causing property damage,
personal injury or death.
• Do not store or use gasoline or other flammable vapors and liquids in
the vicinity of this or any other appliance.
• WHAT TO DO IF YOU SMELL GAS
- Do not try to light any appliance.
- Do not touch any electrical switch.
- Do not use any phone in your building.
- Immediately call your gas supplier from a neighbor's phone. Follow
the gas supplier's instructions.
- If you cannot reach your gas supplier, call the fire department.
• Installation and service must be performed by a qualified installer,
service agency, or the gas supplier.
WARNING:
Never Operate the Top Surface Cooking Section of this Appliance
Unattended.
• Failure to follow this warning statement could result in fire,
explosion, or burn hazard that could cause property damage,
personal injury, or death.
• If a fire should occur, keep away from the appliance and
immediately call your fire department.
DO NOT ATTEMPT TO EXTINGUISH AN OIL/GREASE FIRE WITH
WATER.
TABLE OF CONTENTS
3
4 IMPORTANT SAFETY
INSTRUCTIONS
4 READ ALL INSTRUCTIONS BEFORE USE
4 WARNING STATEMENTS
7 CAUTION STATEMENTS
8 PRODUCT OVERVIEW
8 Product Features
9 OPERATION
9 Using the Surface Burners
13 SMART FUNCTIONS
13 LG ThinQ Application
16 MAINTENANCE
16 Care and Cleaning
20 TROUBLESHOOTING
20 Before Calling for Service
22 LIMITED WARRANTY
22 USA
26 CANADA
4 IMPORTANT SAFETY INSTRUCTIONS
IMPORTANT SAFETY INSTRUCTIONS
READ ALL INSTRUCTIONS BEFORE USE
Safety Messages
Your safety and the safety of others are very important.
We have provided many important safety messages in this manual and on your appliance. Always read and
follow all safety messages.
All safety messages will tell you what the potential hazard is, tell you how to reduce the chance of injury,
and tell you what may happen if the instructions are not followed.
WARNING STATEMENTS
WARNING
• To reduce the risk of explosion, fire, death, electric shock, scalding or injury to persons when using this
product, follow basic precautions, including the following:
Installation
• Make sure the cooktop is properly installed and grounded by a qualified installer, according to the
Installation Instructions. Any adjustment and service should be performed only by qualified gas range
installers or service technicians.
• Plug the cooktop into a 120-volt grounded outlet only. Do not remove the round grounding prong from
the plug. If in doubt about the grounding of the home electrical system, it is your personal responsibility
and obligation to have an ungrounded outlet replaced with a properly grounded, three-prong outlet in
accordance with the National Electrical Code. Do not use an extension cord with this cooktop.
• To prevent fire hazard or electrical shock, do not use an adapter plug, an extension cord, or remove the
grounding prong from the electrical power cord. Failure to follow this warning can cause serious injury,
fire or death.
• This appliance is equipped with a three-prong grounding plug for your protection against shock hazard
and should be plugged directly into a properly grounded receptacle. Do not cut or remove the
grounding prong from this plug.
• Make sure all packaging materials are removed from the cooktop before operating it to prevent fire or
smoke damage should the packaging material ignite.
• Make sure the cooktop is properly adjusted by a qualified service technician or installer for the type of
gas (natural or LP) that is to be used. The cooktop can be converted for use with either type of gas. See
the Installation Instructions.
• These adjustments must be done by a qualified service technician according to the manufacturer’s
instructions and all codes and requirements of the authority having jurisdiction. Failure to follow these
This is the safety alert symbol.
This symbol alerts you to potential hazards that can kill or injure you and others. All safety messages
will follow the safety alert symbol and either the word WARNING or CAUTION.
These words mean:
WARNING
You may be killed or seriously injured if you do not follow instructions.
CAUTION
You may be injured or cause damage to the product if you do not follow instructions.
5IMPORTANT SAFETY INSTRUCTIONS
ENGLISH
instructions could result in serious injury or property damage. The qualified agency performing this
work assumes responsibility for the conversion.
• Remove all tape and packing materials before using the cooktop. Dispose of all plastic bags after
unpacking the cooktop. Never allow children to play with packing materials.
• Improper installation, adjustment, alteration, service or maintenance can cause injury or property
damage. For assistance or additional information, consult a qualified installer, service agency,
manufacturer (dealer) or your gas supplier.
• Never reuse old flexible connectors. The use of old flexible connectors can cause gas leaks and personal
injury. Always use NEW flexible connectors when installing a gas appliance.
• This appliance must not be installed with a ventilation system that blows air downward toward the
cooktop. This type of ventilation system may cause ignition and combustion problems with the gas
cooking appliance resulting in personal injury or unintended operation.
• Ask the installer to show you the location of the cooktop gas shut-off valve and how to shut it off if
necessary.
• Before servicing, disconnect the electrical supply.
Operation
• Gas appliances can cause minor exposure to four potentially hazardous substances, namely benzene,
carbon monoxide, formaldehyde and soot, caused primarily by the improper combustion of natural or
LP gas.
• Correctly adjusted burners, indicated by a blue rather than a yellow flame, will minimize improper
combustion. Exposure to these substances can be minimized by opening windows or using a ventilation
fan or hood.
• Do not place or use combustible materials, gasoline or other flammable vapors and liquids in the vicinity
of this or any other appliance.
• Stepping, leaning or sitting on this cooktop can result in serious injuries and cause damage to the
cooktop.
• Do not leave children alone or unattended where a cooktop is hot or in operation. They could be
seriously burned.
• Do not allow children to climb or play around the cooktop.
• Let the burner grates and other surfaces cool before touching them or leaving them where children can
reach them.
• Items of interest to children should not be stored in cabinets above a cooktop — children climbing on
the cooktop to reach items could be seriously injured.
• Do not let anyone climb or stand on the cooktop. They could damage the cooktop or tip it over, causing
severe personal injury.
• NEVER use the cooktop as a space heater to heat or warm the room. Doing so may result in carbon
monoxide poisoning and overheating of the cooktop.
• Never wear loose fitting or hanging garments while using the appliance. Be careful when reaching for
items placed in cabinets over the cooktop. Flammable material could be ignited if brought into contact
with flame or hot surfaces and may cause severe burns.
• Do not place flammable materials on or near the cooktop.
• Do not use water on grease fires. NEVER touch a flaming pan. Turn the controls off. Smother a flaming
pan on a surface burner by covering the pan completely with a well-fitting lid, cookie sheet or flat tray.
Use a multi-purpose dry chemical or foam-type fire extinguisher. Flaming grease outside a pan can be
put out by covering it with baking soda or, if available, by using a multi-purpose dry chemical or foam-
type fire extinguisher.
• If the top burner flame goes out, gas is still flowing to the burner until the knob is turned to the OFF
position. Do not leave the burners ON unattended.
6 IMPORTANT SAFETY INSTRUCTIONS
• Use proper pan size. Do not use pans that are unstable or easily tipped. Select cookware having flat
bottoms large enough to cover burner grates. To avoid spills, make sure cookware is large enough to
contain the food properly. This will save cleaning time and prevent hazardous accumulations of food.
Because heavy spattering or spills left on a range can ignite, use pans with handles that can be easily
grasped and remain cool.
• Never leave the surface burners unattended at high flame settings. Boilovers can cause smoking and
greasy spillovers may catch on fire.
• Control the top burner flame size so it does not extend beyond the edge of the cookware. Excessive
flame is hazardous.
• Use only dry pot holders—moist or damp pot holders on hot surfaces may result in burns from steam.
Do not let pot holders come near open flames when lifting cookware. Do not use a towel or other bulky
cloth instead of a pot holder.
• To prevent burns, ignition of flammable materials and spillage, turn cookware handles toward the side
or back of the cooktop without extending over adjacent burners.
• NEVER place any items on the cooktop. The hot air from the vent may ignite flammable items and will
increase pressure in closed containers, which may cause them to burst.
• Do not store or use gasoline or other flammable vapors and liquids in the vicinity of this or any other
appliance.
• Storage on Appliance - Flammable materials should not be stored on the cooktop or near surface units.
This includes paper, plastic and cloth items, such as cookbooks, plasticware and towels, as well as
flammable liquids.
• Carefully watch foods being fried at a high flame setting.
• Always heat fat slowly, and watch as it heats.
• Use a deep fat thermometer if possible to prevent overheating fat beyond the smoking point.
• Use the least possible amount of fat for effective shallow or deep-fat frying. Filling the pan too full of fat
can cause spillovers when food is added.
• LG does not recommend using a gas cooktop for the preparation of flaming foods. If you choose to
prepare flaming foods under a hood, turn the fan on.
• To prevent burns, always be sure that the controls for all burners are at the OFF position and all grates
are cool before attempting to remove them.
• If you smell gas, turn off the gas to the cooktop and call a qualified service technician. Never use an open
flame to locate a leak.
• Do not place cooking oils or other flammable materials on or near the cooktop.
• Always turn knob to the OFF position before removing cookware.
• Do not store explosives, such as aerosol cans, on or near the cooktop. Flammable materials may explode
and result in fire or property damage.
• Do not obstruct the flow of combustion and ventilation air.
• Do not block the airflow into or out of the cooktop. It is necessary for proper combustion and ventilation.
• Always turn knobs to the LITE position when igniting the top burners and make sure the burners have
ignited.
• If frying a combination of oils or fats, stir together before heating or as fats slowly melt.
• Liquids such as water, coffee or tea are able to be overheated beyond the boiling point without
appearing to be boiling, due to surface tension of the liquid. Visible bubbling or boiling is not always
present when the container is removed from the cooktop. This could result in very hot liquids suddenly
boiling over when the container is disturbed or a spoon or other utensil is inserted into the liquid.
To reduce the risk of injury to persons
- Do not overheat the liquid.
- Stir the liquid both before and halfway through heating it.
- Do not use straight-sided containers with narrow necks.
7IMPORTANT SAFETY INSTRUCTIONS
ENGLISH
SAVE THESE INSTRUCTIONS
- After heating, allow the container to stand on the cooktop for a short time before moving the
container.
- Use extreme care when inserting a spoon or other utensil into the container after heating.
Maintenance
• Do not attempt to repair or replace any part of the cooktop unless it is specifically mentioned in this
manual. All other service should be referred to a qualified technician.
• Clean the cooktop with caution. If a wet sponge or cloth is used to wipe spills on a hot cooktop, be careful
to avoid steam burns.
• Leak testing of the appliance shall be conducted according to the manufacturer’s instructions.
• Do not lift the cooktop. Lifting the cooktop can cause damage and improper operation of the cooktop.
• If the cooktop is located near a window, do not hang long curtains that could blow over the surface
burners and catch on fire.
CAUTION STATEMENTS
CAUTION
• To reduce the risk of minor or moderate injury to persons, malfunction, or damage to the product or
property when using this product, follow basic precautions, including the following:
Operation
• To prevent poor air circulation, place the cooktop out of the kitchen traffic path and away from drafty
locations.
• If using glass cookware, make sure it is designed for top-of-range cooking.
• If frying mixtures of oils or fats, stir to combine before heating.
• Do not use a wok on the surface burners if the wok has a round metal ring that is placed over the burner
grate to support the wok. This ring acts as a heat trap, which may damage the burner grate and burner
head. Also, it may cause the burner to work improperly. This may cause a carbon monoxide level above
that allowed by current standards, resulting in a health hazard.
• Foods for frying should be as dry as possible. Frost or moisture on foods can cause hot fat to bubble up
and over the sides of the pan.
• Never try to move a pan of hot fat, especially a deep fat fryer. Wait until the fat is cool.
• Do not place plastic items on the cooktop—they may melt if left too close to the vent.
• Keep all plastics away from the surface burners.
• To avoid burns, do not clean the cooktop surface until it has cooled.
8 PRODUCT OVERVIEW
PRODUCT OVERVIEW
Product Features
Parts and Features
a Grate
b Burner
c Burner Control Knob
d Rating Label and Serial Number Plate
e Wi-Fi Button
Accessories
a Retainer Brackets (2 ea)
b Screws (2 ea)
c Screws (4 ea)
d Nozzles (7 ea)
e Griddle (1 ea)
NOTE
• For your safety and for extended product life,
only use authorized components.
• The manufacturer is not responsible for product
malfunction or accidents caused by the use of
separately purchased, unauthorized
components or parts.
• The images in this guide may be different from
the actual components and accessories, which
are subject to change by the manufacturer
without prior notice for product improvement
purposes.
9OPERATION
ENGLISH
OPERATION
Using the Surface Burners
Before Using the Surface Burners
Throughout this manual, features and appearance
may vary from your model.
• Make sure all grates on the cooktop are properly
placed before using any burner.
• Be sure the burners and grates are cool before
you place your hand, a pot holder, cleaning
cloths or other materials on them.
• Make sure all burners are in place.
• Do not operate the burner for an extended
period of time without cookware on the grate.
The finish on the grate may chip without
cookware to absorb the heat.
Lighting a Gas Surface Burner
• Be sure all the surface burners are placed in
their respective positions.
• Push the control knob in and turn it to the LITE
position.
• The clicking noise you hear is the sound of the
electric spark igniting the burner.
• A clicking sound may also be heard during
operation due to the flame detection function.
• To control the flame size, turn the knob. lf the
knob stays at LITE, it will continue to click.
• When one burner knob is turned to LITE, only
that burner sparks. Do not attempt to
disassemble or clean around any burner while
another burner is on. An electric shock may
result, which could cause you to knock over hot
cookware.
In Case of Power Failure
• In case of a power failure, you can light the gas
surface burners on the cooktop with a match.
Hold a lit match to the burner, then push in and
turn the control knob to the LITE position. Use
extreme caution when lighting burners this way.
• Surface burners in use when an electrical power
failure occurs will continue to operate normally.
Sealed Gas Burners
• The cooktop has five sealed gas burners. They
offer convenience, cleanability and flexibility to
be used in a wide range of cooking applications.
a Medium
b Extra Large (Dual)
c Small
d Large (Dual)
•The small
c burner offers a very low simmer
setting and is best for delicate foods such as
sauces that require long simmer times over low
heat.
• The medium
a and large d burners are the
primary burners for most cooking. The
temperature range on these burners can handle
a wide range of cooking tasks.
• The extra large burner
b is the maximum
output burner. Like the other burners, it can be
used for most everyday cooking tasks. This
burner is also designed to quickly bring large
amounts of liquid to a boil. The special
UltraHeat+ setting is designed for use with
cookware 10 inches or larger in diameter. The
extra large dual burner can also be used on LO
to simmer.
e Extra Large Burner only
Selecting Flame Size
NEVER let the flames extend up the sides of the
cookware.
10 OPERATION
Watch the flame, not the knob, while reducing the
heat. When fast heating is desired, the flame size
on a gas burner should match the cookware used.
Flames larger than the bottom of the cookware will
not result in faster heating of the cookware and
could be hazardous.
Cookware
• Aluminum
Medium-weight cookware is recommended
because it heats quickly and evenly. Most of the
foods brown evenly in an aluminum skillet. Use
sauce pans with tight fitting lids when cooking
with minimum amounts of water.
• Cast-Iron
If heated slowly, most skillets will give
satisfactory results.
• Stainless Steel
This metal alone has poor heating properties
and is usually combined with copper, aluminum
or other metals for improved heat distribution.
Combination metal skillets usually work
satisfactorily if they are used with medium heat
as the manufacturer recommends.
•Enamelware
Under some conditions, the enamel of some
cookware may melt. Follow cookware
manufacturer’s recommendations for cooking
methods.
•Glass
There are two types of glass cookware - those for
oven use only and those for top of the range
cooking (saucepans, coffee and teapots). Glass
conducts heat very slowly.
• Heatproof Glass Ceramic
Can be used for either surface or oven cooking.
It conducts heat very slowly and cools very
slowly. Check cookware manufacturer’s
directions to be sure it can be used on gas
ranges.
Using a Wok
Do not use a wok support ring. Placing the ring
over the burner or grate may cause the burner to
work improperly, resulting in carbon monoxide
levels above allowable standards.
This can be a health hazard.
Use a 14 inch or smaller flat bottom wok. Make
sure the wok bottom sits flat on the grate.
Woks are available at a local retail store.
Only a flat-bottomed wok should be used.
Stove-Top Grills
Do not use stove top grills on the surface burners.
Using the stove top grill on the surface burner will
cause incomplete combustion and can result in
exposure to carbon monoxide levels above
allowable current standards.
This can be a health hazard.
Using the Griddle
The enamel-coated griddle provides an extra -
large cooking surface for meats, pancakes or other
food usually prepared in a frying pan or skillet.
NOTE
• The griddle will discolor over time as it becomes
seasoned with use.
How to Place the Griddle
• The griddle can only be used on the left side
grate.
• The griddle must be properly placed on the
grate.
• When the correct side is facing the front, the
tabs on the underside of the griddle sit properly
on the prongs of the grate to keep the griddle
from moving.
11OPERATION
ENGLISH
NOTE
• Do not remove the left side grate when using the
griddle.
CAUTION
• Do not remove the griddle plate until the
cooktop grates, surfaces and griddle plate are
completely cooled.
• The griddle plate on the cooktop may become
very hot when using the cooktop. Always use
oven mitts when placing or removing the griddle
plate.
Griddle Cooking Guide
Item
Cooktop
size
Preheat
setting
Preheat
time
Cook
setting
Notes
Pancakes 30" or 36"
Medium
High
4 min
Medium
High
Flip after 30 seconds to 1-
1/2 minutes
French Toast
30"
Medium
High
3-4 min Medium 4-5 minutes per side
36"
Medium
High
4-5 min Medium
Flip after 2 to 2-1/2
minutes
Fried Eggs 30" or 36"
Medium
High
4-5 min
Medium
High
Flip after 1-1/2 to 2
minutes
Bacon
30" Medium - Medium 8-12 minutes
36"
Medium
High
-
Medium
High
Flip after 6 to 7 minutes
Breakfast Sausage Links
30"
Medium
Low
-
Medium
Low
Put 1/4 cup water on
griddle at start, cook 10-
14 minutes
36" Medium - Medium
Cook for 5-6 minutes,
then rotate every 30
seconds to 1 minute
Breakfast Sausage
Patties
30" Medium 3 min Medium Turn after 5-6 minutes
36"
Medium/
Low
4-5 min
Medium/
Low
Flip and move patties
every 1-2 minutes
Warming Flour Tortillas 30" or 36" Medium 4-5 min Medium 15-30 seconds per side
Hot Sandwiches (grilled
cheese or quesadillas)
30" Medium 3-4 min Medium 2-3 minutes per side
36" Medium 4 min Medium
45 seconds to 1 minute
per side
Hamburgers 30" or 36"
Medium
High
4-5 min
Medium
High
Cook for 14 minutes,
flipping every 2-3
minutes
Pork Chops
(cook to 145 ℉)
30" or 36"
Medium
High
3-4 min
Medium
High
Let rest for 20 minutes
before cooking. Cook for
14 minutes, flipping
every 3-5 minutes. Let
rest for 5 minutes after
cooking.
12 OPERATION
Use this table as a guide. Cooking times will vary depending on quality or quantity of food.
NOTE
• Avoid cooking extremely greasy foods, as grease spills can occur.
• The griddle can become hot when surrounding burners are in use.
• Do not overheat the griddle. This can damage the enamel coating.
• Do not cut foods on the griddle.
• Do not place or store items on the griddle.
• Do not clean the griddle in the dishwasher or in a self-clean oven cycle.
How to Season the Griddle
As with cast-iron cookware, the griddle will acquire
more non-stick properties with use. To shorten this
process, you can season the griddle following
these steps.
1 Apply a light, even coat of vegetable oil across
the entire surface of the griddle, making sure
the oil does not pool or puddle.
2 Place the griddle in an oven on the middle
rack. Set the oven to 550 ℉ and bake for one
hour.
3 Turn off the oven and allow the griddle to cool
completely in the oven before removing it.
4 Repeat steps 1 through 3 two more times, for
a total of three seasoning cycles.
How to Clean the Griddle
• Clean the griddle by hand.
• Do not clean the griddle using a dishwasher or
an oven self-clean cycle.
• To avoid damaging the surface, do not leave the
griddle to soak in water.
1 For normal cleaning, wipe the griddle off
with a damp cloth or paper towels. A mild
soap can be used, but you may have to re-
season the griddle afterwards.
2 To clean off burned on residue, use a nylon
bristle brush or non-scratch scrubbing pad.
Do not use abrasive cleaners or detergents,
as they can damage the surface of the
griddle.
3 Rinse with warm water and dry thoroughly.
4 Store in a cool, dry place.
Chicken Breasts
30"
Medium
High
3-4 min Medium
Cook for 10-15 minutes,
flipping every 4-5 minute
36"
Medium
High
4 min
Medium
High
Cook for 8-12 minutes,
flipping every 4-5
minutes
Searing Steaks 30" or 36"
Medium
High
3-4 min
Medium
High
Cook for 12-1/2 minutes,
flipping every 3-4
minutes
Item
Cooktop
size
Preheat
setting
Preheat
time
Cook
setting
Notes
13SMART FUNCTIONS
ENGLISH
SMART FUNCTIONS
LG ThinQ Application
This feature is only available on models with Wi-Fi.
The LG ThinQ application allows you to
communicate with the appliance using a
smartphone.
LG ThinQ Application Features
• Monitoring
- This function helps you check the current
status, remaining time, cook settings and end
time in one place.
• Product Notifications
- Turn on the Push Alerts to receive appliance
status notifications. The notifications are
triggered even if the LG ThinQ application is
not open.
• Timer
- You can set the timer from the application.
• Firmware Update
- Keep the appliance updated.
NOTE
• If you change your wireless router, Internet
service provider, or password, delete the
connected appliance from the LG ThinQ
application and connect it again.
• This information is current at the time of
publication. The application is subject to change
for product improvement purposes without
notice to users.
Installing LG ThinQ Application and
Connecting an LG Appliance
Models with QR Code
Scan the QR code attached to the product using
the camera or a QR code reader application on
your smartphone.
NOTE
• To verify the Wi-Fi connection, check that the f
icon on the control panel is lit.
• The appliance supports 2.4 GHz Wi-Fi networks
only. To check your network frequency, contact
your Internet service provider or refer to your
wireless router manual.
• LG ThinQ is not responsible for any network
connection problems or any faults, malfunctions,
or errors caused by network connection.
• The surrounding wireless environment can
make the wireless network service run slowly.
• If the distance between the appliance and the
wireless router is too far, the signal becomes
weak. It may take a long time to connect or fail
to install the application.
• If the appliance is having trouble connecting to
the Wi-Fi network, it may be too far from the
router. Purchase a Wi-Fi repeater (range
extender) to improve the Wi-Fi signal strength.
• The network connection may not work properly
depending on the Internet service provider.
• The Wi-Fi may not connect or the connection
may be interrupted because of the home
network environment.
• If the appliance cannot be connected due to
problems with the wireless signal transmission,
unplug the appliance and wait about a minute
before trying again.
• If the firewall on your wireless router is enabled,
disable the firewall or add an exception to it.
• The wireless network name (SSID) should be a
combination of English letters and numbers. (Do
not use special characters.)
• Smartphone user interface (UI) may vary
depending on the mobile operating system (OS)
and the manufacturer.
• If the security protocol of the router is set to
WEP, network setup may fail. Change the
security protocol (WPA2 is recommended), and
connect the product again.
• To reconnect the appliance or add another user,
press and hold the Wi-Fi button for 3 seconds to
temporarily turn it off. Run the LG ThinQ
application and follow the instructions in the
application to connect the appliance.
14 SMART FUNCTIONS
Radio Equipment Specifications
FCC Notice
The following notice covers the transmitter
module contained in this product.
This equipment has been tested and found to
comply with the limits for a Class B digital device,
pursuant to Part 15 of the FCC Rules. These limits
are designed to provide reasonable protection
against harmful interference in a residential
installation. This equipment generates, uses, and
can radiate radio frequency energy and, if not
installed and used in accordance with the
instructions, may cause harmful interference to
radio communications. However, there is no
guarantee that interference will not occur in a
particular installation. If this equipment does
cause harmful interference to radio or television
reception, which can be determined by turning the
equipment off and on, the user is encouraged to
try to correct the interference by one or more of
the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment
and the receiver.
• Connect the equipment into an outlet on a
circuit different from that to which the receiver is
connected.
• Consult the dealer or an experienced radio/TV
technician for help.
This device complies with part 15 of the FCC Rules.
Operation is subject to the following two
conditions:
(1) This device may not cause harmful interference
and
(2) This device must accept any interference
received, including interference that may cause
undesired operation.
Any changes or modifications in construction of
this device which are not expressly approved by
the party responsible for compliance could void
the user’s authority to operate the equipment.
FCC RF Radiation Exposure
Statement
This equipment complies with FCC radiation
exposure limits set forth for an uncontrolled
environment. This transmitter must not be co-
located or operating in conjunction with any other
antenna or transmitter.
This equipment should be installed and operated
with a minimum distance of 20 cm (7.8 inches)
between the antenna and your body. Users must
follow the specific operating instructions for
satisfying RF exposure compliance.
Industry Canada Statement
This device contains licence-exempt transmitter(s)/
receiver(s) that comply with Innovation, Science
and Economic Development Canada’s licence-
exempt RSS(s). Operation is subject to the
following two conditions:
(1) This device may not cause interference.
(2) This device must accept any interference,
including interference that may cause undesired
operation of the device.
IC Radiation Exposure Statement
This equipment complies with IC radiation
exposure limits set forth for an uncontrolled
environment.
This equipment should be installed and operated
with a minimum distance of 20 cm (7.8 inches)
between the antenna and your body.
NOTE
• THE MANUFACTURER IS NOT RESPONSIBLE FOR
ANY RADIO OR TV INTERFERENCE CAUSED BY
UNAUTHORIZED MODIFICATIONS TO THIS
EQUIPMENT. SUCH MODIFICATIONS COULD
VOID THE USER’S AUTHORITY TO OPERATE THE
EQUIPMENT.
Open Source Software Notice
Information
To obtain the source code that is contained in this
product, under GPL, LGPL, MPL, and other open
source licenses that have the obligation to disclose
source code, and to access all referred license
terms, copyright notices and other relevant
documents, please visit https://
opensource.lge.com.
LG Electronics will also provide open source code
to you on CD-ROM for a charge covering the cost
Type
Frequency
Range
Output
Power
Wi-Fi 2412 MHz - 2462 MHz
< 30 dBm
Bluetooth 2402 MHz - 2480 MHz
15SMART FUNCTIONS
ENGLISH
of performing such distribution (such as the cost of
media, shipping, and handling) upon email
request to open[email protected].
This offer is valid to anyone in receipt of this
information for a period of three years after our
last shipment of this product.
16 MAINTENANCE
MAINTENANCE
Care and Cleaning
Make sure that the electrical power is off and all
surfaces are cool before cleaning any part of the
cooktop.
Burner Assemblies
Sealed Burner Assemblies
Turn all controls OFF before removing the burner
parts.
The burner grates
a, the burner caps b, and the
burner heads
c can be lifted off, making them
easy to clean.
The burner electrodes
d are not removable.
Dual Extra Large Burner Assembly
The burner head c, the dual burner outer cap b
and the dual burner inner cap
a can be lifted off,
making it easy to clean.
The burner electrode
d is not removable.
CAUTION
• DO NOT remove any parts from the cooktop
until they have completely cooled and are safe to
handle. Do not operate the surface burners
unless all burner parts and grates are properly
assembled.
The electrode of the burner is exposed when the
burner head and cap are removed. When one
burner is turned to LITE, only that burner sparks.
Do not attempt to disassemble or clean around
any burner while another burner is on. An electric
shock may result, which could cause you to knock
over hot cookware.
Burner Caps and Heads
Burner Caps
Lift burner caps off when they are cool.
Wash burner caps in hot, soapy water and rinse
with clean water. You may scour with a plastic
scouring pad to remove burned-on food particles.
To assemble the dual extra large burner outer cap
properly, make sure that the burner cap
a is
positioned over the assembly guide
b in the
burner head.
General burner
Burner cap is properly
seated.
Burner cap is NOT
properly seated.
Dual Extra Large Burner
outer cap
17MAINTENANCE
ENGLISH
Burner Heads
The burner heads are removable.
Simply lift them off the cooktop for cleaning.
The slits in the burner heads must be kept clean at
all times for an even flame. Clogged or dirty
burner ports or electrodes may cause improper
operation of the cooktop.
Any spills on or around an electrode must be
carefully cleaned. Take care not to hit an electrode
with anything hard or it could be damaged.
Clean the burner caps and heads routinely,
especially after bad spillovers which could clog the
openings. Lift burner heads off when they are cool.
To get rid of burned-on food, soak the burner
heads in a solution of mild liquid detergent and
hot water for 20–30 minutes. For more stubborn
stains, use a toothbrush.
CAUTION
• Do not hit the electrodes with anything hard.
Doing so could damage them.
• Do not use steel wool or scouring powders to
clean the burners.
• Do not scratch or gouge the port features of the
brass burner base.
• It is normal for brass burners to become
tarnished with use.
NOTE
• To clean the brass burner, use mild abrasive
cleaners or liquid cleaners.
• To clean port openings, use a stiff nylon bristle
toothbrush.
• Do not use steel wool or steel bristle brushes as
they can scratch the brass burner surface.
• A burner will not light if the cap is removed.
After Cleaning
Before reassembling the burner caps and burner
heads, shake out excess water and then dry them
thoroughly.
Replacement
Replace burner heads and caps over the
electrodes on the cooktop, in the correct locations
according to their size. There are one small, two
medium, one large and one extra large burner
head and cap.
a Medium Burner Head and Cap
b Extra Large Burner (Center) Head and Cap
c Small Burner Head and Cap
d Large Burner Head and Cap
Burner Grates
The cooktop has three professional-style grates.
These grates are position-specific. For maximum
stability, these grates should only be used in their
proper position. Because of the varied burner
sizes, the side grates cannot be exchanged nor can
any of the grates be rotated front to back.
Cleaning
Lift grates off when they are cool.
Grates should be cleaned regularly and, of course,
after spills. Wash them in hot, soapy water and
rinse with clean water. When replacing the grates,
be sure they are positioned properly over the
burners.
The grates may be cleaned in a dishwasher.
Do not operate a burner for a long time without
cookware on the grate.
The finish on the grate may chip without cookware
to absorb the heat.
To remove burned-on food, place the grates in a
covered container.
18 MAINTENANCE
Soak them with 1/4 cup ammonia for several hours
or overnight. Wash, rinse well and dry.
a Left Grate
b Center Grate
c Right Grate
Appearance may vary. The grates may be cleaned
in a dishwasher.
Although they are durable, the grates will
gradually lose their shine, regardless of the best
care you can give them. This is due to their
continual exposure to high temperatures. You will
notice this sooner with lighter colored grates.
NOTE
• Do not clean the grates in a self-cleaning oven.
Cooktop Surface
To prevent damage to the stainless steel surface of
the cooktop and to prevent it from becoming dull,
clean up spills immediately. Foods with a lot of acid
(such as tomatoes, sauerkraut, fruit juices, etc.) or
foods with high sugar content could cause a dull
spot if allowed to set. When the surface has
cooled, wash and rinse.
For other spills such as fat spatterings, etc., wash
with soap and water after the surface has cooled.
Then rinse and polish using a dry cloth.
CAUTION
• To avoid burns, do not clean the cooktop surface
until it has cooled.
• Do not lift the cooktop surface. Lifting the
cooktop surface can lead to damage and
improper operation of the range.
NOTE
• Do not place flammable materials on or near the
cooktop.
• Do not store or use combustible materials,
gasoline or other flammable vapors and liquids
in the vicinity of this or any other appliance.
• Do not try to lift the cooktop. Lifting the cooktop
can cause damage and improper operation of
the cooktop.
• If water is spilled on the cooktop, wipe it up
immediately. If water is left on the cooktop for a
long time, it may cause discoloration of the
cooktop surface and grate.
• The cooktop surface under the burner head may
become discolored if the gas surface burner is
used for a long time.
Stainless Steel Surfaces
Do not use a steel wool pad; it will scratch the
surface.
To clean the stainless steel surface, use warm
soapy water or a stainless steel cleaner or polish.
Always wipe the surface in the direction of the
grain.
Follow the cleaner instructions for cleaning the
stainless steel surface.
To inquire about purchasing stainless steel
appliance cleaner or polish, or to find the location
of the nearest dealer, call the toll-free customer
service number: 1-800-243-0000 (USA), 1-888-542-
2623 (CANADA) or visit our website at: http://
www.lg.com
Control Knobs
It’s a good idea to wipe the control panel after
each use of the cooktop.
Use mild soap and water or a 50/50 solution of
vinegar and water. Use clean water for rinsing.
Clean or rinse the control panel using a damp
cloth. Use mild soap and water or a 50/50 solution
of vinegar and water. Use clean water for rinsing.
Do not use abrasive cleansers, strong liquid
cleaners, plastic scouring pads or oven cleaners on
19MAINTENANCE
ENGLISH
the control knobs. They can cause damage to the
finish of the knobs.
Do not try to bend knobs by pulling them up or
down or by hanging a towel or other such loads.
This can damage the gas valve shaft.
The control knobs may be removed for easier
cleaning.
Make sure the knobs are in the OFF position and
pull them straight off the stems for cleaning.
a Surface Burner Knob
To reinstall a knob, hold it with the OFF label at the
top and slide it directly onto the stem.
NOTE
• Unplug the cooktop before cleaning the control
knobs to prevent the burners from turning on.
20 TROUBLESHOOTING
TROUBLESHOOTING
Before Calling for Service
Before calling for service, review this list. It may save you time and expense. This list includes common
occurrences that are not the result of a defect in workmanship or materials.
Parts and Features
Wi-Fi
Problem Possible Cause & Solution
Burners have yellow
or yellow-tipped
flames
The combustion quality of burner flames needs to be determined visually.
• Use the illustrations below to determine if the burner flames are normal. If
burner flames look like
a, call for service. Normal burner flames should look
like
b or c, depending on the type of gas used. With LP gas, some yellow
tipping on outer cones is normal.
a Yellow flames: Call for service
b Yellow tips on outer cones: Normal for LP gas
c Soft blue flames: Normal for natural gas
Burner flames are
very large or yellow
Improper air to gas ratio.
• If cooktop is connected to LP gas, contact the person who installed the range or
made the conversion.
Control knobs will
not turn
Knob is not pushed down
• To turn from OFF position, push the knob down and then turn.
Top burners do not
light or do not burn
evenly.
Plug on cooktop is not completely inserted in the electrical outlet.
• Make sure electrical plug is plugged into a live, properly grounded outlet.
Burner slots on the side of the burner may be clogged.
• Remove the burners and clean them. Check the electrode area for burned-on
food or grease. See the Care and Cleaning section.
Improper burner assembly.
• Make sure the burner parts are installed correctly. See the Care and Cleaning
section.
Problem Possible Cause & Solution
Trouble connecting
appliance and
smartphone to Wi-Fi
network
The password for the Wi-Fi network was entered incorrectly.
• Delete your home Wi-Fi network and begin the connection process again.
Mobile data for your smartphone is turned on.
• Turn off the Mobile data on your smartphone before connecting the appliance.
The wireless network name (SSID) is set incorrectly.
• The wireless network name (SSID) should be a combination of English letters and
numbers. (Do not use special characters.)
21TROUBLESHOOTING
ENGLISH
Trouble connecting
appliance and
smartphone to Wi-Fi
network
The router frequency is not 2.4 GHz.
• Only a 2.4 GHz router frequency is supported. Set the wireless router to 2.4 GHz and
connect the appliance to the wireless router. To check the router frequency, check with
your Internet service provider or the router manufacturer.
The appliance and the router are too far apart.
• If the appliance is too far from the router, the signal may be weak and the connection may
not be configured correctly. Move the router closer to the appliance or purchase and
install a Wi-Fi repeater.
During Wi-Fi setup, the app is requesting a password to connect to the product (on
certain phones).
• Locate the network name which starts with "LG" under Settings > Networks. Note the last
part of the network name.
- If the network name looks like LGE_Appliance_XX-XX-XX, enter lge12345.
- If the network name looks like LGE_Appliance_XXXX, enter XXXX twice as your password.
For example, if the network name appears as LGE_Appliance_8b92, then you would
enter 8b928b92 as your password. In this instance, the password is case sensitive and
the last 4 characters are unique to your appliance.
Metal is interfering with the Wi-Fi reception.
• If the front face of the cabinet which covers the cooktop base is made of metal, the Wi-Fi
may not work or the reception may be weak.
Problem Possible Cause & Solution
22 LIMITED WARRANTY
LIMITED WARRANTY
USA
TERMS AND CONDITIONS
ARBITRATION NOTICE: THIS LIMITED WARRANTY CONTAINS AN ARBITRATION PROVISION THAT
REQUIRES YOU AND LG ELECTRONICS (“LG”) TO RESOLVE DISPUTES BY BINDING ARBITRATION
INSTEAD OF IN COURT, UNLESS YOU CHOOSE TO OPT OUT. IN ARBITRATION, CLASS ACTIONS AND
JURY TRIALS ARE NOT PERMITTED. PLEASE SEE THE SECTION TITLED “PROCEDURE FOR RESOLVING
DISPUTES” BELOW.
Should your LG Gas Cooktop (“Product”) fail due to a defect in materials or workmanship under normal and
proper use, during the warranty period set forth below, LG will, at its option, repair or replace the Product.
This limited warranty is valid only to the original retail purchaser of the Product (“You”) and applies only
when purchased lawfully and used within the United States including U.S. Territories.
• Replacement Products and parts are warranted for the remaining portion of the original warranty period
or ninety (90) days, whichever is greater.
• Replacement Products and parts may be new, reconditioned, refurbished, or otherwise factory
remanufactured.
• Replaced Product or part(s) will be the property of LG.
• Proof of original retail purchase specifying the Product model and date of purchase is required to obtain
warranty service under this limited warranty.
EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, ANY IMPLIED WARRANTY OF
MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE ON THE PRODUCT IS LIMITED IN
DURATION TO THE DURATION OF THE ABOVE LIMITED WARRANTY. UNDER NO CIRCUMSTANCES
SHALL LG OR ITS U.S. DISTRIBUTORS/DEALERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL,
CONSEQUENTIAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING, WITHOUT LIMITATION, LOST
GOODWILL, LOST REVENUES OR PROFITS, WORK STOPPAGE, IMPAIRMENT OF OTHER GOODS, COST OF
REMOVAL AND REINSTALLATION OF THE PRODUCT, LOSS OF USE, OR ANY OTHER DAMAGES WHETHER
BASED IN CONTRACT, TORT, OR OTHERWISE. LG’S TOTAL LIABILITY, IF ANY, SHALL NOT EXCEED THE
PURCHASE PRICE PAID BY YOU FOR THE PRODUCT.
SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL
DAMAGES OR LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE
EXCLUSIONS OR LIMITATIONS MAY NOT APPLY TO YOU. THIS LIMITED WARRANTY GIVES YOU
SPECIFIC LEGAL RIGHTS AND YOU MAY ALSO HAVE OTHER RIGHTS THAT VARY FROM STATE TO STATE.
THIS LIMITED WARRANTY DOES NOT COVER:
• Service trips to deliver, pick up, or install, educate how to operate, correct wiring, or correct
unauthorized repairs.
• Damage or failure of the Product to perform during power failures and interrupted or inadequate
electrical service.
• Damage or failure of the Product caused by leaky or broken water pipes, frozen water pipes, restricted
drain lines, inadequate or interrupted water supply or inadequate supply of air.
• Damage or failure of the Product resulting from operating the Product in a corrosive atmosphere or
contrary to the Product owner’s manual.
Warranty Period Scope of Warranty HOW SERVICE IS HANDLED
Two (2) years from date
of original retail
purchase
Parts and Labor (internal
/ functional parts only)
LG will provide, free of charge, all labor and in-home
service to replace defective part(s).
23LIMITED WARRANTY
ENGLISH
• Damage or failure of the Product caused by accidents, pests and vermin, lightning, wind, fire, floods, acts
of nature, or any other causes beyond the control of LG.
• Damage or failure of the Product caused by unauthorized modification or alteration, or if the Product is
used for other than the intended purpose, or any water leakage where the Product was not properly
installed.
• Damage or failure of the Product caused by incorrect electrical current, voltage, or plumbing codes.
• Damage or failure of the Product caused by transportation, storage, and/or handling, including
scratches, dents, chips, and/or other damage to the finish of the Product, unless such damage is
reported within one (1) week of delivery.
• Damage or failure of the Product resulting from misuse, abuse, improper installation, repair, or
maintenance. Improper repair includes the use of parts not authorized by LG. Improper installation or
maintenance includes installation or maintenance contrary to the Product owner’s manual.
• Damage or failure of the Product caused by the use of parts, components, accessories, consumable
cleaning products, or any other products or services that were not authorized by LG.
• Damage or missing items to any display or open box Product.
• Refurbished Product or any Product sold “As Is”, “Where Is”, “With all Faults”, or similar disclaimer.
• Products with original serial numbers that have been removed, altered, or cannot be readily determined.
• Increases in utility costs and additional utility expenses.
• Any noises associated with normal operation.
• Products used for other than normal and proper household use (e.g., commercial or industrial use) or
contrary to the Product owner’s manual.
• Costs associated with removal and reinstallation of the Product for repairs, or the removal and
reinstallation of the Product if it is installed in an inaccessible location or not installed in accordance with
the Product Owner's manual.
• Accessories, removable components, or consumable parts (e.g. Shelves, door bins, drawers, water/air
filters, racks, light bulbs, batteries, etc., as applicable), except for internal/functional parts covered under
this limited warranty.
• Cost of conversion of the Product from natural gas to LP gas or vice versa.
The cost of repair or replacement under these excluded circumstances shall be borne by You.
TO OBTAIN WARRANTY SERVICE AND ADDITIONAL INFORMATION
Call 1-800-243-0000 and select the appropriate option from the menu.
Or visit our website at http://www.lg.com
Or by mail: LG Electronics Customer Service P.O. Box 240007 Huntsville, AL 35813 ATTN: CIC
PROCEDURE FOR RESOLVING DISPUTES:
ALL DISPUTES BETWEEN YOU AND LG ARISING OUT OF OR RELATING IN ANY WAY TO THIS LIMITED
WARRANTY OR THE PRODUCT SHALL BE RESOLVED EXCLUSIVELY THROUGH BINDING ARBITRATION, AND
NOT IN A COURT OF GENERAL JURISDICTION. BINDING ARBITRATION MEANS THAT YOU AND LG ARE EACH
WAIVING THE RIGHT TO A JURY TRIAL AND TO BRING OR PARTICIPATE IN A CLASS ACTION.
Definitions. For the purposes of this section, references to “LG” mean LG Electronics U.S.A., Inc., its
parents, subsidiaries and affiliates, and each of their officers, directors, employees, agents, beneficiaries,
predecessors in interest, successors, assigns and suppliers; references to “dispute” or “claim” shall include
any dispute, claim or controversy of any kind whatsoever (whether based in contract, tort, statute,
regulation, ordinance, fraud, misrepresentation or any other legal or equitable theory) arising out of or
relating in any way to the sale, condition or performance of the product or this Limited Warranty.
Notice of Dispute. In the event you intend to commence an arbitration proceeding, you must first notify
LG in writing at least 30 days in advance of initiating the arbitration by sending a letter to LG at LG
Electronics, USA, Inc. Attn: Legal Department- Arbitration 111 Sylvan Avenue, Englewood Cliffs, NJ 07632.
You and LG agree to engage in good faith discussions in an attempt to amicably resolve your claim. The
notice must provide your name, address, and telephone number; identify the product that is the subject of
24 LIMITED WARRANTY
the claim; and describe the nature of the claim and the relief being sought. If you and LG are unable to
resolve the dispute within 30 days, either party may proceed to file a claim for arbitration.
Agreement to Binding Arbitration and Class Action Waiver. Upon failure to resolve the dispute during
the 30 day period after sending written notice to LG, you and LG agree to resolve any claims between us
only by binding arbitration on an individual basis, unless you opt out as provided below. Any dispute
between you and LG shall not be combined or consolidated with a dispute involving any other person’s or
entity’s product or claim. More specifically, without limitation of the foregoing, any dispute between you
and LG shall not under any circumstances proceed as part of a class or representative action. Instead of
arbitration, either party may bring an individual action in small claims court, but that small claims court
action may not be brought on a class or representative basis.
Arbitration Rules and Procedures. To begin arbitration of a claim, either you or LG must make a written
demand for arbitration. The arbitration will be administered by the American Arbitration Association
(“AAA”) and will be conducted before a single arbitrator under the AAA’s Consumer Arbitration Rules that
are in effect at the time the arbitration is initiated (referred to as the “AAA Rules”) and under the
procedures set forth in this section. The AAA Rules are available online at www.adr.org/consumer. Send a
copy of your written demand for arbitration, as well as a copy of this provision, to the AAA in the manner
described in the AAA Rules. You must also send a copy of your written demand to LG at LG Electronics,
USA, Inc. Attn: Legal Department- Arbitration 111 Sylvan Avenue, Englewood Cliffs, NJ 07632. If there is a
conflict between the AAA Rules and the rules set forth in this section, the rules set forth in this section will
govern. This arbitration provision is governed by the Federal Arbitration Act. Judgment may be entered on
the arbitrator’s award in any court of competent jurisdiction. All issues are for the arbitrator to decide,
except that issues relating to the scope and enforceability of the arbitration provision and to the
arbitrability of the dispute are for the court to decide. The arbitrator is bound by the terms of this
provision.
Governing Law. The law of the state of your residence shall govern this Limited Warranty and any
disputes between us except to the extent that such law is preempted by or inconsistent with applicable
federal law.
Fees/Costs. You do not need to pay any fee to begin an arbitration. Upon receipt of your written demand
for arbitration, LG will promptly pay all arbitration filing fees to the AAA unless you seek more than $25,000
in damages, in which case the payment of these fees will be governed by the AAA Rules. Except as
otherwise provided for herein, LG will pay all AAA filing, administration and arbitrator fees for any
arbitration initiated in accordance with the AAA Rules and this arbitration provision. If you prevail in the
arbitration, LG will pay your attorneys’ fees and expenses as long as they are reasonable, by considering
factors including, but not limited to, the purchase amount and claim amount. Notwithstanding the
foregoing, if applicable law allows for an award of reasonable attorneys’ fees and expenses, an arbitrator
can award them to the same extent that a court would. If the arbitrator finds either the substance of your
claim or the relief sought in the demand is frivolous or brought for an improper purpose (as measured by
the standards set forth in Federal Rule of Civil Procedure 11(b)), then the payment of all arbitration fees will
be governed by the AAA Rules. In such a situation, you agree to reimburse LG for all monies previously
disbursed by it that are otherwise your obligation to pay under the AAA Rules. Except as otherwise
provided for, LG waives any rights it may have to seek attorneys’ fees and expenses from you if LG prevails
in the arbitration.
Hearings and Location. If your claim is for $25,000 or less, you may choose to have the arbitration
conducted solely on the basis of (1) documents submitted to the arbitrator, (2) through a telephonic
hearing, or (3) by an in-person hearing as established by the AAA Rules. If your claim exceeds $25,000, the
right to a hearing will be determined by the AAA Rules. Any in-person arbitration hearings will be held at a
location within the federal judicial district in which you reside unless we both agree to another location or
we agree to a telephonic arbitration.
Opt Out. You may opt out of this dispute resolution procedure. If you opt out, neither you nor LG can
require the other to participate in an arbitration proceeding. To opt out, you must send notice to LG no
later than 30 calendar days from the date of the first consumer purchaser’s purchase of the product by
either: (i) sending an e-mail to opto[email protected], with the subject line: “Arbitration Opt Out” or (ii) calling 1-
800-980-2973. You must include in the opt out e-mail or provide by telephone: (a) your name and address;
(b) the date on which the product was purchased; (c) the product model name or model number; and (d)
the serial number (the serial number can be found (i) on the product; or (ii) online by accessing https://
www.lg.com/us/support/repair-service/schedule-repair-continued and clicking on “Find My Model & Serial
Number”).
25LIMITED WARRANTY
ENGLISH
You may only opt out of the dispute resolution procedure in the manner described above (that is, by e-mail
or telephone); no other form of notice will be effective to opt out of this dispute resolution procedure.
Opting out of this dispute resolution procedure will not affect the coverage of the Limited Warranty in any
way, and you will continue to enjoy the full benefits of the Limited Warranty. If you keep this product and
do not opt out, then you accept all terms and conditions of the arbitration provision described above.
26 LIMITED WARRANTY
CANADA
TERMS AND CONDITIONS
ARBITRATION NOTICE: THIS LIMITED WARRANTY CONTAINS AN ARBITRATION PROVISION THAT
REQUIRES YOU AND LG TO RESOLVE DISPUTES BY BINDING ARBITRATION INSTEAD OF IN COURT,
UNLESS THE LAWS OF YOUR PROVINCE OR TERRITORY DO NOT PERMIT THAT, OR, IN OTHER
JURISDICTIONS, IF YOU CHOOSE TO OPT OUT. IN ARBITRATION, CLASS ACTIONS AND JURY TRIALS
ARE NOT PERMITTED. PLEASE SEE THE SECTION TITLED “PROCEDURE FOR RESOLVING DISPUTES”
BELOW.
Should your LG Gas Cooktop ("Product") fail due to a defect in materials or workmanship under normal
and proper use, during the warranty period set forth below, LG Electronics Canada, Inc. ("LGECI") will, at its
option, repair, replace or pro rate the Product upon receipt of proof of the original retail purchase. This
limited warranty is valid only to the original retail purchaser of the Product and applies only to a Product
distributed, purchased from an authorized retailer and used within Canada, as determined at the sole
discretion of LGECI.
• Replacement products and parts are warranted for the remaining portion of the original warranty period
or ninety (90) days, whichever is greater.
• Replacement products and parts may be new, reconditioned, refurbished, or otherwise factory
remanufactured, all at the sole discretion of LGECI.
• Proof of original retail purchase specifying the Product model and date of purchase is required to obtain
warranty service under this Limited Warranty.
LGECI’S SOLE LIABILITY IS LIMITED TO THE LIMITED WARRANTY SET OUT ABOVE. EXCEPT AS
EXPRESSLY PROVIDED ABOVE, LGECI MAKES NO, AND HEREBY DISCLAIMS, ALL OTHER WARRANTIES
AND CONDITIONS RESPECTING THE PRODUCT, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT
LIMITED TO, ANY IMPLIED WARRANTY OR CONDITION OF MERCHANTABILITY OR FITNESS FOR A
PARTICULAR PURPOSE, AND NO REPRESENTATIONS SHALL BE BINDING ON LGECI. LGECI DOES NOT
AUTHORIZE ANY PERSON TO CREATE OR ASSUME FOR IT ANY OTHER WARRANTY OBLIGATION OR
LIABILITY IN CONNECTION WITH THE PRODUCT. TO THE EXTENT THAT ANY WARRANTY OR
CONDITION IS IMPLIED BY LAW, IT IS LIMITED TO THE WARRANTY PERIOD SET OUT ABOVE. UNDER
NO CIRCUMSTANCES SHALL LGECI, THE MANUFACTURER OR DISTRIBUTOR OF THE PRODUCT, BE
LIABLE FOR ANY INCIDENTAL, CONSEQUENTIAL, SPECIAL, DIRECT, INDIRECT, PUNITIVE OR
EXEMPLARY DAMAGES, INCLUDING, WITHOUT LIMITATION, LOSS OF GOODWILL, LOST PROFITS, LOSS
OF ANTICIPATED PROFITS, LOST REVENUE, LOSS OF USE, OR ANY OTHER DAMAGE, WHETHER ARISING
DIRECTLY OR INDIRECTLY FROM ANY CONTRACTUAL BREACH, FUNDAMENTAL BREACH, TORT OR
OTHERWISE, OR FROM ANY ACTS OR OMISSIONS. LGECI’S TOTAL LIABILITY, IF ANY, SHALL NOT
EXCEED THE PURCHASE PRICE PAID BY YOU FOR THE PRODUCT.
This Limited Warranty gives you specific legal rights. You may also have other rights that vary from
province to province depending on applicable provincial laws. Any term of this Limited Warranty that
negates or varies any implied condition or warranty under provincial law is severable where it conflicts
with such provincial law without affecting the remainder of this warranty’s terms.
THIS LIMITED WARRANTY DOES NOT COVER:
• Service trips to i) deliver, pick up, or install or; educate on how to operate the Product; ii) correct wiring or
plumbing; or iii) correct unauthorized repairs or installations of the Product;
• Damage or failure of the Product to perform during power failures and interrupted or inadequate
electrical service;
WARRANTY PERIOD: (Note: If the original date of purchase cannot be verified, the warranty will
begin sixty (60) days from the date of manufacture).
Parts and Labor (internal/functional parts only)
Two (2) years from the date of original retail purchase
27LIMITED WARRANTY
ENGLISH
• Damage or failure caused by leaky or broken water pipes, frozen water pipes, restricted drain lines,
inadequate or interrupted water supply or inadequate supply of air;
• Damage or failure resulting from operating the Product in a corrosive atmosphere or contrary to the
instructions outlined in the Product’s owner’s manual;
• Damage or failure to the Product caused by accidents, pests and vermin, lightning, wind, fire, floods, acts
of God, or any other causes beyond the control of LGECI or the manufacturer;
• Damage or failure resulting from misuse, abuse, improper installation, repair, or maintenance of the
Product. Improper repair includes use of parts not authorized or specified by LGECI. Improper
installation or maintenance includes installation or maintenance contrary to the Product’s owner’s
manual;.
• Damage or failure caused by unauthorized modification or alteration of the Product, or if used for other
than the intended household purpose/use of the Product, or damage or failure resulting from any water
leakage due to improper installation of the Product;
• Damage or failure caused by incorrect electrical current, voltage or plumbing codes;
• Damage or failure caused by use that is other than normal household use, including, without limitation,
commercial or industrial use, including use in commercial offices or recreational facilities, or as
otherwise outlined in the Product’s owner’s manual;
• Damage or failure caused by the use of any accessories, components or cleaning products, including,
without limitation, water filters, that are not approved/authorized by LGECI;
• Damage or failure caused by transportation and handling, including scratches, dents, chips and/or other
damage to the finish of the Product, unless such damage results from defects in materials or
workmanship and is reported to LGECI within one (1) week of delivery of the Products;
• Damage or missing items to any display, open box, refurbished or discounted Product;
• Refurbished Product or any Product sold “As Is”, “Where Is”, “With all Faults”, or any similar disclaimer;
• Products with original serial numbers that have been removed, altered or cannot be readily determined
at the discretion of LGECI;
• Increases in utility costs and additional utility expenses in any way associated with the Product;
• Any noises associated with normal operation of the Product;
• Replacement of any part that was not originally included with the Product;
• Replacement of light bulbs, filters, fuses or any other consumable parts;
• Costs associated with removal and/or reinstallation of the Product for repairs; and
• Shelves, door bins, drawers, handle and accessories to the Product, except for internal/functional parts
covered under this Limited Warranty.
• Conversion of products from natural gas or L.P. gas;
• Coverage for "in Home" repairs, for products in-warranty, will be provided if the Product is within a 150
km radius from the nearest authorized service center (ASC), as determined by LG Canada. If your Product
is located outside a 150 km radius from a ASC, as determined by LG Canada, it will be your responsibility
to bring the Product, at your sole expense, to the ASC for in-warranty repair.
All costs and expenses associated with the above excluded circumstances, listed under the heading,
This Limited Warranty Does Not Cover, shall be borne by the consumer.
TO OBTAIN WARRANTY SERVICE AND ADDITIONAL INFORMATION, PLEASE CALL OR VISIT OUR WEBSITE:
Call 1-888-542-2623 (7 A.M. to 12 A.M., 365 days a year) and select the appropriate option from the menu,
or visit our website at http://www.lg.com
PROCEDURE FOR RESOLVING DISPUTES:
EXCEPT WHERE PROHIBITED AT LAW, ALL DISPUTES BETWEEN YOU AND LG ARISING OUT OF OR RELATING
IN ANY WAY TO THIS LIMITED WARRANTY OR THE PRODUCT SHALL BE RESOLVED EXCLUSIVELY THROUGH
BINDING ARBITRATION, AND NOT IN A COURT OF GENERAL JURISDICTION. EXCEPT WHERE PROHIBITED
AT LAW, YOU AND LG BOTH IRREVOCABLY AGREE TO WAIVE THE RIGHT TO A JURY TRIAL AND TO BRING
OR PARTICIPATE IN A CLASS ACTION.
28 LIMITED WARRANTY
Definitions. For the purposes of this section, references to “LG” mean LG Electronics Canada, Inc., its
parents, subsidiaries and affiliates, and each of their officers, directors, employees, agents, beneficiaries,
predecessors in interest, successors, assigns and suppliers; references to “dispute” or “claim” shall include
any dispute, claim or controversy of any kind whatsoever (whether based in contract, tort, statute,
regulation, ordinance, fraud, misrepresentation or any other legal or equitable theory) arising out of or
relating in any way to the sale, condition or performance of the product or this Limited Warranty.
Notice of Dispute. In the event you intend to commence an arbitration proceeding, you must first notify
LG in writing at least 30 days in advance of initiating the arbitration by sending a letter to LGECI Legal
Team at 20 Norelco Drive, North York, Ontario, Canada M9L 2X6 (the “Notice of Dispute”). You and LG
agree to engage in good faith discussions in an attempt to amicably resolve your claim. The notice must
provide your name, address, and telephone number; identify the product that is the subject of the claim;
and describe the nature of the claim and the relief being sought. If you and LG are unable to resolve the
dispute within 30 days of LG’s receipt of the Notice of Dispute, the dispute shall be resolved by binding
arbitration in accordance with the procedure set out herein. You and LG both agree that, during the
arbitration proceeding, the terms (including any amount) of any settlement offer made by either you or LG
will not be disclosed to the arbitrator until the arbitrator determines the dispute.
Agreement to Binding Arbitration and Class Action Waiver. Upon failure to resolve the dispute during
the 30 day period after LG’s receipt of the Notice of Dispute, you and LG agree to resolve any claims
between you and LG only by binding arbitration on an individual basis, unless you opt out as provided
below, or you reside in a jurisdiction that prevents full application of this clause in the circumstances of the
claims at issue (in which case if you are a consumer, this clause will only apply if you expressly agree to the
arbitration). To the extent permitted by applicable law, any dispute between you and LG shall not be
combined or consolidated with a dispute involving any other person’s or entity’s product or claim. More
specifically, without limitation of the foregoing, except to the extent such a prohibition is not permitted at
law, any dispute between you and LG shall not under any circumstances proceed as part of a class or
representative action. Instead of arbitration, either party may bring an individual action in small claims
court, but that small claims court action may not be brought on a class or representative basis except to
the extent this prohibition is not permitted at law in your province or territory of jurisdiction as it relates to
the claims at issue between you and LG.
Arbitration Rules and Procedures. To begin arbitration of a claim, either you or LG must make a written
demand for arbitration. The arbitration will be private and confidential, and conducted on a simplified and
expedited basis before a single arbitrator chosen by the parties under the provincial or territorial
commercial arbitration law and rules of the province or territory of your residence. You must also send a
copy of your written demand to LG at LG Electronics, Canada, Inc., Attn: Legal Department- Arbitration, 20
Norelco Drive, North York, Ontario M9L 2X6. This arbitration provision is governed by your applicable
provincial or territorial commercial arbitration legislation. Judgment may be entered on the arbitrator’s
award in any court of competent jurisdiction. All issues are for the arbitrator to decide, except that, issues
relating to the scope and enforceability of the arbitration provision and to the arbitrability of the dispute
are for the court to decide. The arbitrator is bound by the terms of this provision.
Governing Law. The law of the province or territory of your purchase shall govern this Limited Warranty
and any disputes between you and LG except to the extent that such law is preempted by or inconsistent
with applicable federal or provincial/territorial law. Should arbitration not be permitted for any claim,
action, dispute or controversy between you and LG, you and LG attorn to the exclusive jurisdiction of the
courts of the province or territory of your purchase for the resolution of the claim, action, dispute or
controversy between you and LG.
Fees/Costs. You do not need to pay any fee to begin an arbitration. Upon receipt of your written demand
for arbitration, LG will promptly pay all arbitration filing fees unless you seek more than $25,000 in
damages, in which case the payment of these fees will be governed by the applicable arbitration rules.
Except as otherwise provided for herein, LG will pay all filing, administration and arbitrator fees for any
arbitration initiated in accordance with the applicable arbitration rules and this arbitration provision. If you
prevail in the arbitration, LG will pay your attorneys’ fees and expenses as long as they are reasonable, by
considering factors including, but not limited to, the purchase amount and claim amount. Notwithstanding
the foregoing, if applicable law allows for an award of reasonable attorneys’ fees and expenses, an
arbitrator can award them to the same extent that a court would. If the arbitrator finds either the
substance of your claim or the relief sought in the demand is frivolous or brought for an improper purpose
(as measured by the applicable laws), then the payment of all arbitration fees will be governed by the
applicable arbitration rules. In such a situation, you agree to reimburse LG for all monies previously
disbursed by it that are otherwise your obligation to pay under the applicable arbitration rules. Except as
29LIMITED WARRANTY
ENGLISH
otherwise provided for, LG waives any rights it may have to seek attorneys’ fees and expenses from you if
LG prevails in the arbitration.
Hearings and Location. If your claim is for $25,000 or less, you may choose to have the arbitration
conducted solely (1) on the basis of documents submitted to the arbitrator, (2) through a telephonic
hearing, or (3) by an in-person hearing as established by the applicable arbitration rules. If your claim
exceeds $25,000, the right to a hearing will be determined by the applicable arbitration rules. Any in-
person arbitration hearings will be held at the nearest, most mutually-convenient arbitration location
available within the province or territory in which you reside unless you and LG both agree to another
location or agree to a telephonic arbitration.
Severability and Waiver. If any portion of this Limited Warranty (including these arbitration procedures)
is unenforceable, the remaining provisions will continue in full force and effect to the maximum extent
permitted by applicable law. Should LG fail to enforce strict performance of any provision of this Limited
Warranty (including these arbitration procedures), it does not mean that LG intends to waive or has waived
any provision or part of this Limited Warranty.
Opt Out. You may opt out of this dispute resolution procedure. If you opt out, neither you nor LG can
require the other to participate in an arbitration proceeding. To opt out, you must send notice to LG no
later than 30 calendar days from the date of the first consumer purchaser’s purchase of the product by
either (i) sending an e-mail to [email protected], with the subject line: “Arbitration Opt Out;” or (ii) calling 1-
800-980-2973. You must include in the opt out e-mail or provide by telephone: (a) your name and address;
(b) the date on which the product was purchased; (c) the product model name or model number; and (d)
the serial number (the serial number can be found (i) on the product; or (ii) online by accessing https://
www.lg.com/ca_en/support/repair-service/schedule-repair and clicking on “Find My Model & Serial
Number”).
In the event that you “Opt Out”, the law of the province or territory of your residence shall govern this
Limited Warranty and any disputes between you and LG except to the extent that such law is preempted
by or inconsistent with applicable federal or provincial/territorial law. Should arbitration not be permitted
for any claim, action, dispute or controversy between you and LG, you and LG agree to attorn to the
exclusive jurisdiction of the courts of the province or territory of your residence for the resolution of the
claim, action, dispute or controversy between you and LG.
You may only opt out of the dispute resolution procedure in the manner described above (that is, by e-mail
or telephone); no other form of notice will be effective to opt out of this dispute resolution procedure.
Opting out of this dispute resolution procedure will not affect the coverage of the Limited Warranty in any
way, and you will continue to enjoy the full benefits of the Limited Warranty. If you keep this product and
do not opt out, then you accept all terms and conditions of the arbitration provision described above.
Conflict of Terms. In the event of a conflict or inconsistency between the terms of this Limited Warranty
and the End User License Agreement (“EULA”) in regards to dispute resolution, the terms of this Limited
Warranty shall control and govern the rights and obligations of the parties and shall take precedence over
the EULA.
30 Memo
31Memo
LG Customer Information Center
Register your product Online!
www.lg.com
For inquiries or comments,
visit www.lg.com or call:
1-800-243-0000
U.S.A.
1-888-542-2623
CANADA
