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8
Troubleshooting
MAIN BURNER(S) or SIDE BURNER WILL NOT IGNITE
SYMPTOM
• Main burners or side burner do(es) not ignite when following the electronic ignition instructions in the “Operation” section of this owner's
manual.
CAUSE SOLUTION
There is a problem with gas flow. If any burner does not ignite, the first step is to determine if there is gas flowing to the burner(s). Tocheck this, follow
the instructions below for “Lighting Your Grill with a Match.”
If match lighting IS NOT successful, follow the instructions for disconnecting and reconnecting the LP tank..
There is a problem with the electronic ignition system. If any burner does not ignite, the first step is to determine if there is gas flowing to the burner(s). Tocheck this, follow the
instructions below for “Lighting Your Grill with a Match.”
If match lighting IS successful, check the condition of the battery and check the wire connections of the Electronic
IgnitionSystem.
Lighting Your Grill with a Match
Using a Match to Determine if there is Gas Flow to
the Main Burners
1) Open the grill lid.
2) Check that all burner control knobs (including side
burner control knob) are in the o
position. Check by
pushing in and turning knobs clockwise.
Note: It is important that all burner control knobs are in
the o
position before turning on the LP tank. If they
are not, the flow limiting device built into the regulator will
activate, limiting the flow of gas from the LP tank.
3) Turn the LP tank on by slowly turning the tank valve
counterclockwise; wait 60 seconds.
Note: It is important that the LP tank is turned on slowly.
Ifit is opened too quickly, the flow limiting device built into
the regulator will activate, limiting the flow of gas from
the LP tank.
4) Begin with the burner furthest to the left. Put match
in the matchstick holder and strike match. (Matchstick
holder is located under left side table.) Insert lit match
down through the cooking grates, past the FLAVORIZER
bars and next to the burner(A).
5) Pushthe burner control knob in and slowly turn it
counterclockwise toward the start/high
position.
6) Check that the burner is lit by looking through
the cooking grates and through the cutout in the
FLAVORIZER bar.
7) If the burner does not ignite within 4 seconds, turn
burner control knob to the o
position and wait five
minutes to allow the gas to clear before attempting to
light the burner again.
8) If the burner ignites, the problem lies in the ignition
system. Check the condition of the battery and check
the wire connections of the Electronic Ignition System.
9) Replace the matchstick holder by hanging underneath
left side table (B).
Using a Match to Determine if there is Gas Flow to
the Side Burner
This feature is only available on select models.
1) Open the side burner lid.
2) Check that the side burner control knob is in the
o
position. Check by pushing in and turning knob
clockwise. Also check that all main burner control
knobs are in the o position.
Note: It is important that all burner control knobs are in
the o position before turning on the LP tank. If they
are not, the flow limiting device built into the regulator will
activate, limiting the flow of gas from the LP tank.
3) Turn the LP tank on by slowly turning the tank valve
counterclockwise; wait 60 seconds.
Note: It is important that the LP tank is turned on slowly.
Ifit is opened too quickly, the flow limiting device built into
the regulator will activate, limiting the flow of gas from
the LP tank.
4) Put match in the matchstick holder and strike match.
(Matchstick holder is located under left side table.) Hold
lit match by the side burner(C).
5) Pushthe side burner control knob in and slowly turn it
counterclockwise toward the start/high
position.
6) Check that the side burner is lit. The side burner flame
may be dicult to see on a bright sunny day.
7) If the side burner does not ignite within 4 seconds, turn
side burner control knob to the o
position and wait
five minutes to allow the gas to clear before attempting
to light the burner again.
8) If the burner ignites, the problem lies in the ignition
system. Check the condition of the battery and check
the wire connections of the Electronic Ignition System.
A
B
C
CALL CUSTOMER
SERVICE
If you are still experiencing any
problems, contact the CustomerService
Representative in your area using the
contact information on weber.com.
U.S.:
1-800-446-1071
Mexico:
01 800 0093237
Canada:
1-800-446-1071
Model: GEN1
PROBLEMS? QUESTIONS? Do Not Return Product to the Store. We Can Help.
If you have questions about the assembly, use, or maintenance of your grill or need replacement parts, please contact Weber
Customer Service. The serial number and model number can be
found on the cover of your owner’s manual and will be necessary for all service calls.
© 2023 Designed and engineered by Weber-Stephen Products LLC, 1415 S. Roselle Road, Palatine, Illinois 60067 USA.