User
’
s Manual
2024/06 (v2.2)
Dashcam DrivePro 550
Table of Contents
1. Package Contents
2. Getting Started
2-1 Overview
2-2 Inserting a microSD Memory Card
2-3 Mounting the Dashcam
2-4 Connecting to Power
2-5 Function Buttons
2-6 LED Indicator
2-7 Setting the Date and Time
3. Recording Videos
3-1 Normal Recording
3-2 Emergency Recording
3-3 Parking Mode Recording
4. Playing Videos and Browsing Photos
4-1 Playing Videos / Browsing Photos
4-2 Deleting Videos/Photos
4-3 Protecting Videos
5. Settings
5-1 Menu Options
5-2 Firmware Upgrade
6. Using the DrivePro App
6-1 Downloading and Installing the DrivePro App
6-2 Connecting to the DrivePro
7. DrivePro Toolbox Software
8. Transferring Files to a Computer
9. Troubleshooting
10. Safety Cautions
11. Speci
fi
cations
12. EU Compliance Statement
13. Recycling and Environmental Protection
14. Federal Communications Commission (FCC) Statement
15. Warranty Policy
16. GNU General Public License (GPL) Disclosure
17. End-User License Agreement (EULA)
18. Eurasian Conformity Mark (EAC)
1. Package Contents
The DrivePro dashcam package includes the following items:
DrivePro 550 Suction Car Mount
microSD Memory Card Car Lighter Adapter Quick Start Guide
2. Getting Started
2-1 Overview
2-2 Inserting a microSD Memory Card
You must insert a microSD memory card into the DrivePro before you can start recording.
1. Insert a microSD memory card into the card slot of the DrivePro.
2. To remove, push to eject the memory card out of the slot.
"WARNING"
1. Always format new memory cards through DrivePro before using them for the
fi
rst time. To
format a new memory card, press the
Settings
button during recording, and select
Format Card
.
2. Ensure the microSD card's allocation unit size is 32 KB or larger. If it's not, the DrivePro will
automatically format the card before recording.
3.
Formatting will erase all data on the memory card.
4. The DrivePro 550 supports only the FAT32
fi
le system and does not support exFAT or NTFS.
"WARNING"
To prevent damage to the memory card and potential data loss, please do not remove the memory
card during a shutdown.
We recommend Transcend
’
s High Endurance microSD cards or MLC-based memory cards to
ensure the best recording performance.
High Endurance microSDHC card
High Endurance microSDXC 350V card
For more details on the approximate recording time according to card capacity, go to FAQ on our
o
ffi
cial website
.
2-3 Mounting the Dashcam
1. Insert the mounting bracket into the top of the DrivePro, and slide sideways until you hear a click.
2. Before installation, be sure to clean the selected windshield area meticulously. For optimal visibility,
consider mounting the dashcam in the middle of the windshield at approximately the height of the
rear-view mirror.
3. Press down the lever bar of the suction car mount
fi
rmly to attach the DrivePro to the windshield.
4. Turn the adjustment knob anticlockwise to loosen, and then adjust the DrivePro
’
s position.
5. After correctly positioning the DrivePro, rotate the adjustment knob clockwise to ensure it securely
locks the device.
2-4 Connecting to Power
1. Connect the micro USB cable from the car lighter adapter to the DrivePro.
2. Insert the other end of the adapter into your car's power outlet.
3. After starting the car engine, the DrivePro will automatically power on and begin recording.
4. After turning o
ff
the car engine, the DrivePro will automatically save the current recording and power
itself o
ff
.
"Note"
1. Insert a microSD memory card into the DrivePro before connecting it to your car
’
s power
outlet.
2. Car power outlets of some types of vehicles will still supply power after the car engine is
turned o
ff
. If your car is of this type, please unplug your dashcam from the power outlet to
avoid unnecessary power consumption and unexpected issues.
2-5 Function Buttons
Recording Screen
1. Recording status indicator
2. Video length
3. Video resolution / Frame rate
4. WiFi connection indicator
5. GPS connection indicator
6. Voice record status
7. Battery status
8. Date / Time
Press and hold the
Power
button for 3 seconds to manually turn on/o
ff
the DrivePro in any
mode.
Long press the
Snapshot
button to quickly turn on/o
ff
the microphone.
Long press the
Settings
button to quickly enter the
Time-Lapse Video
menu.
WiFi connection is available only when the DrivePro is connected to power.
2-6 LED Indicator
LED Status De
fi
nition
Solid Red Standby
Flashing Red Recording
Flashing Blue WiFi On and Recording
2-7 Setting the Date and Time
Please
fi
rst con
fi
gure the date, time, and UTC timezone settings to ensure accurate recording time.
1.
Press the
Settings
button.
2. Use
／
to select
Date/Time
and press
OK
.
3. Use
／
to adjust values, and press
OK
to move to the next block.
4. Repeat Step 3 to set the date/time
format
and
time zone
. Press
OK
once you've completed the
settings.
"Note"
WiFi connection is available only when the DrivePro is connected to power.
3. Recording Videos
3-1 Normal Recording
After the car engine is switched on, the DrivePro will automatically power on and start recording.
By default, one video
fi
le is saved for every 3 minutes of recording. To adjust the recording length, please
go to the
Settings
menu.
After the car engine is switched o
ff
, the DrivePro will automatically save the current recording and power
itself o
ff
.
3-2 Emergency Recording
30% of the storage space will be saved for emergency video
fi
les. Video
fi
les recorded in Emergency
Recording mode are protected from being overwritten.
Manual Emergency Recording
While recording a video, press the emergency button at the bottom of the DrivePro to manually activate
Emergency Recording mode.
A warning will appear on the screen when the emergency recording is activated.
G-Sensor Emergency Recording
During video recording, the DrivePro automatically activates Emergency Recording mode when detecting
a collision or hit.
If the G-Sensor sensitivity is set to
“
High,
”
even minor shocks activate Emergency Recording mode.
If the G-Sensor sensitivity is set to
“
Low,
”
only signi
fi
cant shocks activate Emergency Recording
mode.
G-Sensor sensitivity can be adjusted in the
Settings
menu.
3-3 Parking Mode Recording
After the car engine is switched o
ff
, the DrivePro can automatically enter Parking mode and record
footage when motion or collision is detected. Parking mode is disabled by default and can be enabled in
the
Settings
menu.
During Parking mode, the LCD display will turn o
ff
and the LED indicator will remain solid red on standby.
If the DrivePro detects a collision or motion of the vehicle, it will record footage for about 15 seconds, and
the display will turn on while the LED
fl
ashes red. If no more motion is detected within 15 seconds, the
display will turn o
ff
again. The DrivePro will resume Normal recording mode when the engine is switched
on again (connected to power).
Transcend
’
s car lighter adapter does not supply power after the engine is switched o
ff
. If long-term
recording in Parking mode is required, please use an external power supply. Enter the Parking mode
manually by long-pressing the
Power
button in Normal Recording mode. To power o
ff
the DrivePro,
long press the
Power
button again.
"Note"
Loop recording is enabled by default, meaning the DrivePro will automatically overwrite the earliest
emergency
fi
les with the latest emergency
fi
les recorded.
"Note"
After switching o
ff
the car engine, enabling Parking mode may drain the DrivePro
’
s built-in battery.
Low Battery
Please charge the DrivePro immediately after receiving the Low Battery warning to prevent system time
errors. Please avoid using the built-in battery to record videos directly.
"Note"
If you intend to use the built-in battery for recording, please ensure that it has a su
ffi
cient power
supply.
4. Playing Videos and Browsing Photos
4-1 Playing Videos / Browsing Photos
1. During video recording, press the
Browse
button.
2. Use
/ to select either
Normal
,
Emergency
or
Snapshot
, and press
OK
.
3. Use
／
to select the desired video
fi
le, and press
OK
to preview.
4. Press to return to the video
fi
le list.
4-2 Deleting Videos/Photos
1. Press to delete video/photo
fi
les.
2. The message
“
Delete?
”
will pop up. Use
／
to cancel or con
fi
rm the deletion of the video/photo
fi
le, and press
OK
.
4-3 Protecting Videos
1. Press to protect the video
fi
le.
2. The message
“
Lock?
”
will pop up. Use
／
to select the desired option and press
OK
.
5. Settings
In the
Settings
menu, you can adjust video resolution, recording time, and G-Sensor sensitivity.
Additionally, you can con
fi
gure date and time settings, change the interface language, format the memory
card, and perform
fi
rmware upgrades.
1.
While recording a video, press the
Settings
button.
2. Use
／
to select the desired menu option, and press
OK
.
3. Modify the value using
／
, and press
OK
.
4.
Press
to return to the
Settings
menu.
5-1 Menu Options
Camera
Icon Feature Function / Option
Resolution
Set the resolution for video recording (front lens + rear lens).
1440P30+1080P30 (default) / 1080P60+1080P30 /
1080P30+1080P30 / 720P30+720P30
Exposure
Value
Adjust the exposure value of the camera.
+2.0 / +1.5 / +1.0 / +0.5 / 0.0 (default) / -0.5 / -1.0 / -1.5 / -2.0
Microphone
Turn on/o
ff
the microphone during video recording.
Disable / Enable (default)
Video
Length
Set the recording length of each recorded video
fi
le.
1 min / 3 mins (default) / 5 mins
Video
Stamp
Display the current time of the event or GPS information of the recorded
videos.
Disable / Enable (default)
Loop
Recording
Overwrite the earliest video
fi
les with new ones if the microSD card
capacity is full.
Disable / Enable (default)
Light
Frequency
Select the appropriate frequency to avoid
fl
ashing A/C light.
50 Hz (default) / 60 Hz
Time-Lapse
Video
Set a preferred time interval to make time-lapse videos. Time-Lapse
Video mode can only be enabled manually; once enabled, it will replace
Normal Recording mode.
Note: To prevent the car battery from being completely drained, the DrivePro
will automatically power o
ff
after 48 consecutive hours of recording in Time-
Lapse Video mode.
Disable (default) / 1 sec/shot / 2 sec/shot / 4 sec/shot
Driving Assistant
Icon Feature Function / Option
Lane
Departure
Alert the driver when the vehicle veers out of a lane. This function is
activated when the driving speed exceeds the value set ahead.
Note: This feature is automatically disabled when the front camera's
resolution is set to 1080P at 60FPS.
Disable (default) / >60 km/h to >150 km/h (>40 mph to >95 mph)
Forward
Collision
Alert the driver when the vehicle is getting too close to the car ahead.
This function is activated when the driving speed exceeds the value set
ahead.
Note: This feature is automatically disabled when the front camera's
resolution is set to 1080P at 60FPS.
Disable (default) / >60 km/h to >150 km/h (>40 mph to >95 mph)
Speed
Alarm
Alert the driver with warning beeps if the driving speed exceeds the
preset value.
Disable (default) / >60 km/h to >150 km/h (>40 mph to >95 mph)
Speed Unit
Set the measurement unit of speed.
km/h (default) / mph
Head-Up
Display
Display the current speed and safety alerts onscreen.
Disable (default) / Enable
Headlight
Reminder
When the DrivePro detects poor lighting conditions, the headlight
reminder will automatically activate.
Disable (default) / Enable
Driver
Fatigue
Alert
Remind the driver of the need to rest after driving for a preset, driver-
determined period.
Disable (default) / 1 hour / 2 hours / 3 hours / 4 hours
Parking
Mode
Determine if a continuous recording is necessary based on motion
detection after turning o
ff
the car engine. (Please be aware that this mode
will drain DrivePro's battery.)
Disable (default) / Enable
System
Icon Feature Function / Option
Display
Display both lenses or the front / rear lens only.
Front / Rear / Both (default)
Volume
Set the speaker volume level.
0 to 7 (Choose 0 to switch on Silent Mode)
G-Sensor
Adjust the sensitivity of the G-Sensor.
Disable / Low (default) / Medium / High
Delay
Power O
ff
Schedule the DrivePro to shut down at a certain time.
Disable / 10 secs (default) / 30 secs
Auto
Display O
ff
Set duration for the display to automatically turn o
ff
after a recording
begins.
Note: Auto Display O
ff
is disabled when Speed Alarm, Lane Departure,
Forward Collision, Headlight Reminder, Driver Fatigue Alert, or Head-Up Display
is enabled.
Never (default) / After 1 min / After 3 mins
GPS Status
Display the number of GPS satellites received and GPS signal intensity.
WiFi
Turn o
ff
/on WiFi.
O
ff
/ On (default)
Date / Time
Set the date, time, format and time zone.
Language
Set the on-screen display menu language
English /
繁體中文
/
简体中文
/
日本語
/ Deutsch / Español / Français /
Italiano /
Русский
/ Português /
Ελληνικά
/ Türkçe /
한국어
/
ไ
ทย
/ Polski
Format
Card
Format the microSD memory card.
WARNING: Formatting will erase all the data stored in the card.
Cancel (default) / Con
fi
rm
Upgrade
Firmware
Keep your DrivePro up-to-date with the latest
fi
rmware version.
Download from Transcend website:
https://www.transcend-info.com/Support/service
Cancel (default) / Con
fi
rm
Restore
Defaults
Reset all settings to their factory defaults.
Cancel (default) / Con
fi
rm
Screen
Adjustment
Adjust the position of the recording screen.
Information
Display the DrivePro
’
s current
fi
rmware version, card capacity, WiFi
SSID, password, and model name/number.
5-2 Firmware Upgrade
1. After downloading the
fi
rmware from Transcend website, decompress it and put the
fi
le in the
“
SYSTEM
”
folder of the microSD memory card.
2. Insert the microSD memory card that contains the latest
fi
rmware version into the card slot of the
DrivePro.
3.
Connect the DrivePro to an external power outlet. Select
Upgrade Firmware
from the
Settings
menu, and press
OK
to start the
fi
rmware detection process. The DrivePro will
automatically
fi
nd the latest
fi
rmware
fi
le. Select
Con
fi
rm
to complete the
fi
rmware upgrade process.
"Note"
The
fi
rmware upgrade will take about 1 to 2 minutes. Please do not turn o
ff
the DrivePro while
upgrading. The DrivePro will restart automatically after the upgrade is complete.
"WARNING"
NEVER remove the power cord or the microSD memory card while the
fi
rmware is being
upgraded.
If the DrivePro cannot be turned on due to
fi
rmware upgrade failure, please contact Transcend
customer service for technical support.
6. Using the DrivePro App
Tailored for iOS (iPhone/iPad) and Android devices, the free downloadable DrivePro App enables you to
wirelessly watch live-view video footage while recording, manage DrivePro features, and play videos on
your smartphone or tablet.
DrivePro App
6-1 Downloading and Installing the DrivePro App
1. Search
“
DrivePro
”
on App Store or Google Play.
2. Download and install the
DrivePro App.
Once the installation is complete, the App will be displayed on the home screen of your device.
Before using the App, please refer to the DrivePro App instructions.
6-2 Connecting to the DrivePro
1. Please connect your mobile device to the DrivePro using one of the following methods:
Option 1: Scan the WiFi QR code on the dashcam.
Press the
Power
button on the DrivePro.
Scan the QR code on the DrivePro's screen using your mobile device.
Option 2: Select the WiFi signal.
Tap
Settings
>
WiFi
from your mobile device.
Select the
WiFi network with DP550
in the SSID. (The default password is 12345678)
2. Tap the DrivePro App icon on your mobile device and connect to the DrivePro 550.
3. The image above will be displayed when you are connecting to the DrivePro.
4. Click the link below for detailed operation guidance.
https://help.transcendcloud.com/DrivePro/index.html?page=connect
7. DrivePro Toolbox Software
The DrivePro Toolbox, developed for Windows and macOS, features a user-friendly interface that allows
you to select and play videos recorded on your DrivePro, and see your driving paths of the recorded
videos displayed on maps without the need to install separate codecs.
"Note"
We recommend changing the DrivePro's WiFi password the
fi
rst time you connect to the app.
To change the default SSID password, access the
Settings
in the DrivePro App.
System requirements for connecting the DrivePro to a computer:
A desktop or a laptop with a working USB port
Microsoft Windows 10 or later
macOS 10.12 or later
1. Download the installation
fi
les from:
https://www.transcend-info.com/support/software/drivepro-toolbox
2. Install DrivePro Toolbox software on your computer.
Main Features
Video Sorting
Sort videos by
fi
lename, recording date, or group, which allows users to
search for recorded videos e
ffi
ciently and to play them.
Smooth Video
Playback
Connect the DrivePro or use a microSD card reader or adapter to play
back recorded video events on your computer.
Edit and Trim
Videos
Select a video, trim it and save it as a new clip immediately. You can also
capture snapshots from your videos during playback.
Map View
View the driving paths of your journey displayed on maps along with the
recorded video.
Note: This feature works with DrivePro models with a GPS receiver. (DrivePro
550, DrivePro 520, DrivePro 250, DrivePro 230, and DrivePro 220)
License Plate
Recognition
Automatically identify the license plates in a video and extract footage to
allow users to perform a quick search.
Note: Available only on Windows 64-bit version.
Export Merged
Videos
Play videos recorded by the front and rear lens/camera simultaneously.
Export and play merged videos.
Note: Available only on dual lens/camera models: DP550/DP520.
8. Transferring Files to a Computer
Take the microSD memory card out of the DrivePro, and insert it into a compatible card reader to transfer
fi
les to your computer.
9. Troubleshooting
If a problem occurs with your DrivePro, please check the instructions below before sending your DrivePro
for repair. If you cannot
fi
nd an ideal solution to your question below, please consult the store where you
purchased the product or the service center, or contact the local Transcend branch o
ffi
ce. You can also
visit the Transcend website for FAQ and Technical Support services. For any hardware issues, please
refer to the DrivePro User
’
s Manual.
None of the DrivePro buttons are responding. (The dashcam crashes or runs with lag.)
Try unplugging the car adapter from your DrivePro, and reconnecting it.
My DrivePro cannot play videos stored in my memory card.
Edited videos may not be displayed on your DrivePro.
Nothing happens when I press the
“
Emergency button.
”
Emergency Recording works in the Recording mode only.
10. Safety Cautions
These usage and safety guidelines are
IMPORTANT
! Please follow them carefully to ensure your safety
and help protect your DrivePro from potential damages.
General Use
For in-car use only.
For your safety, do not operate the DrivePro or use the DrivePro App while driving.
Avoid placing the DrivePro in an extreme temperature environment.
Avoid splashing water or any other liquids on the DrivePro and accessories.
Do not use the DrivePro in an environment with strong magnetic
fi
elds or excessive vibration.
Only use the car adapter provided by Transcend. Other car adapters may not be compatible
with the DrivePro.
Some vehicles have power outlets that remain active even when the engine is turned o
ff
. If your
car is of this type, please unplug your dashcam from the car power outlet to avoid unnecessary
power consumption and unexpected issues.
The GPS is subject to changes that could a
ff
ect its performance. Transcend does not guarantee
the accuracy of GPS data, which should not in
fl
uence your judgment while driving.
GPS signals cannot penetrate buildings and metallic tinted
fi
lms. The accuracy of GPS data
depends on the surroundings including the weather and the location it is being used (e.g., high
buildings, tunnels, undergrounds and forests).
WiFi function is available only when the DrivePro is connected to power.
Mounting Location
Never place the DrivePro where the driver
’
s view or deployment of airbags is obstructed.
Mount the DrivePro within the range of the windshield wipers to ensure clear visibility in rain.
WARNING: Remove the DrivePro carefully if it is mounted on a tinted window to
prevent damages to the tint
fi
lm.
Backing up Data
Transcend does NOT take any responsibility for data loss or damage during
operation.
We strongly advise that you regularly back up data in the memory card for your
dashcam to a computer or other storage medium.
11. Speci
fi
cations
DrivePro 550
(Models produced
before November 2023)
DrivePro 550
(Models produced
after November 2023)
Dimensions
95.6 mm (L) × 65.9 mm (W) × 40.5 mm (H)
3.76
”
(L) × 2.59
”
(W) × 1.59
”
(H)
Weight
107 g (3.77 oz)
Connection
Interface
USB 2.0
Storage Capacity
64 GB microSD card included
WiFi Protocol
802.11n
Display
2.4" color TFT LCD
Lens
Front: F/2.2, 150° (Diagonal)
Rear: F/2.0, 130° (Diagonal)
Front: F/2.0, 140° (Diagonal)
Rear: F/2.0, 140° (Diagonal)
Video Format
H.264
(MP4: up to 1920×1080P 60FPS)
H.264
(MP4: up to 2560×1440P 30FPS)
Resolution /
Frame Rate
(Max.)
Front: 1920×1080P (60FPS)
Rear: 1920×1080P (30FPS)
Front: 2560×1440P (30FPS)
Rear: 1920×1080P (30FPS)
Operating
Temperature
-20°C (-4°F) to 60°C (140°F)
DrivePro 550
(Models produced
before November 2023)
DrivePro 550
(Models produced
after November 2023)
Power Supply
(car charger)
Input: DC 12 V to 24 V
Output: DC 5 V / 2 A
Global
Navigation
Satellite System
GPS / GLONASS
Certi
fi
cate
CE / FCC / BSMI / NCC /
MIC / KC / EAC / RCM
CE / UKCA / FCC / BSMI /
NCC / MIC / KC / EAC / RCM
Warranty
Two-year Limited Warranty
Memory Card
Supported
Check product speci
fi
cations
Note
In addition to the bundled microSD card, we recommend Transcend
’
s High
Endurance microSD cards or MLC-based memory cards to ensure the best
recording performance.
High Endurance microSDHC card
High Endurance microSDXC 350V card
12. EU Compliance Statement
Transcend Information hereby declares that all CE marked Transcend products incorporating radio
equipment functionality are in compliance with Directive 2014/53/EU.
The full text of the EU declaration of conformity is available at the following internet address:
https://www.transcend-info.com/eu_compliance
Dashcam / Body Camera series
Frequency:
2400 MHz to 2483.5 MHz
Maximum transmit power:
< 100 mW
13. Recycling and Environmental
Protection
For more information on
recycling the product (WEEE)
and
battery disposal
, please refer to the
following link:
https://www.transcend-info.com/about/green
14. Federal Communications Commission
(FCC) Statement
This device complies with Part 15 FCC Rules. Operation is subject to the following two conditions: (1)
This device may not cause harmful interference. (2) This device must accept any interference received
including interference that may cause undesired operation.
This Equipment has been tested and found to comply with the limits for a Class B digital device, pursuant
to Part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful
interference in a residential installation. This equipment generates, uses and can radiate radio frequency
energy and, if not installed and used in accordance with the instructions, may cause harmful interference
to radio communications. However, there is no guarantee that interference will not occur in a particular
installation. If this equipment does cause harmful interference to radio or television reception, which can
be determined by turning the equipment o
ff
and on, the user is encouraged to try to correct the
interference by one or more of the following measures:
Reorient or relocate the receiving antenna.
Increase the separation between the equipment and receiver.
Connect the equipment into an outlet on a circuit di
ff
erent from that to which the receiver is
connected.
Consult the dealer or an experienced radio/TV technician for help.
RF Exposure Information (SAR)
This equipment complies with the FCC portable RF exposure limit set forth for an uncontrolled
environment. The exposure standard for wireless devices employing a unit of measurement is known as
the Speci
fi
c Absorption Rate, or SAR. The SAR limit set by the FCC is 1.6W/kg.
This equipment could be installed and operated with minimum distance 0cm between the radiator & your
body.
Any changes or modi
fi
cations not expressly approved by the party responsible for compliance could
void the authority to operate equipment.
This device and its antenna must not be co-located or operating in conjunction with any other
antenna or transmitter.
Transcend Information Inc (USA)
1645 North Brian Street, Orange, CA 92867, U.S.A
TEL: +1-714-921-2000
15. Warranty Policy
Please
fi
nd the warranty period of this product on its package. For details of
Warranty Terms and
Conditions
and
Warranty Periods
, please refer to the link below:
https://www.transcend-info.com/warranty
16. GNU General Public License (GPL)
Disclosure
Please visit
https://www.transcend-info.com/Legal/?no=10 to view more information on open-source licensing.
17. End-User License Agreement (EULA)
For details of software license terms, please refer to the following link:
https://www.transcend-info.com/legal/gpl-disclosure-eula
18. Eurasian Conformity Mark (EAC)
