A Division of Snow Joe, LLC
Model 24V-SS13.5-XR
Form No. SJ-24V-SS13.5-XR-880E-M-FTY
OPERATOR’S MANUAL
R
CORDLESS SNOW SHOVEL
24V* IONMAX | 5.0 Ah | 13.5-INCH
Original instructions.
© 2023 Snow Joe, LLC. All rights reserved.
*DISCLAIMER: Initial no-load voltage, when fully charged,
peaks at 24V; nominal voltage under typical load is 21.6V.
SAVE THESE INSTRUCTIONS
TM
1
IMPORTANT!
Safety Instructions
All Operators Must Read These
Instructions Before Use
Read all instructions before using this cordless snow shovel.
Basic safety precautions should always be followed to reduce
the risk of fire, electric shock and personal injury.
General Safety WARNINGS!
You and any other operator of this snow shovel must read,
understand and follow these instructions in their entirety, and
should reread them at the start of each snow season. Failure to
follow these instructions may result in ELECTRIC SHOCK, FIRE
and/or serious PERSONAL INJURY.
Notice the personal safety alert symbol
m used in this
manual to draw your attention to a WARNING given along
with the particular operating instruction. This means that
the operation requires special ATTENTION, CAUTION and
AWARENESS.
1. Keep work area clean and well lit – Cluttered, dark areas
invite accidents.
2. Use the right product – Do not use this machine for any
job except that for which it is intended.
3. Replacement parts – When servicing this unit, use only
identical replacement parts. Replace or repair damaged
charger cord immediately.
Do not use on gravel surfaces unless the snow shovel
is adjusted for such surfaces in accordance with the
operator’s manual.
4. Keep children, bystanders and pets away – All
spectators, including pets, should be kept a safe distance
away from the work area.
5. Dress properly – Do not wear loose articles of clothing or
jewelry. They can become caught in moving parts. Wear
rubber boots.
The cordless snow shovel should not be operated in the
hand-held position except when the instructions provided in
this manual deem such use permissible.
6. Avoid accidental starting – Make sure the safety
switch and the On/Off switch are in the off position
before inserting the battery in the unit. Do not carry the
cordless snow shovel with the safety switch and the
On/Off switch engaged.
7. Moving parts – Keep hands and feet away from moving
parts. Keep guards in place and in proper working order.
8.
mCAUTION! Exercise caution to avoid slipping or falling.
Wear protective footwear that will protect your feet and
improve your footing on slippery surfaces.
9. Use safety glasses – Also use safety footwear,
snug-fitting clothing, protective gloves, hearing and
head protection.
10. Stay alert – Watch what you are doing. Use common
sense. Do not operate the cordless snow shovel when you
are tired or under the influence of alcohol or drugs.
11. Do not force the tool – It will perform better with less
likelihood of personal or mechanical injury if it is used at
the rate for which it was designed.
12. Do not overreach – Keep proper footing and balance at all
times.
13. If the cordless snow shovel strikes a foreign object, follow
these steps:
• Stop the cordless snow shovel. Remove the battery.
• Inspect for damage.
• Repair any damage before restarting and operating
the snow shovel.
14. Disconnect the tool – Turn off the power switch and
remove the battery when it is not in use, before servicing it,
when changing accessories and when performing any other
maintenance task.
15. Store idle tool indoors – When not in use, the cordless
snow shovel should be stored indoors in a dry, locked place
out of the reach of children.
16. Maintain the cordless snow shovel with care – Follow the
applicable maintenance instructions for replacing parts and
changing accessories. Lubrication is not required.
mThis is the safety alert symbol. It is used to alert
you to potential personal injury hazards. Obey all safety
messages that follow this symbol to avoid possible
injury or death.
1
2
Improperly using or maintaining this cordless snow
shovel could result in injury or death. To reduce this
potential, comply with the following safety instructions.
This cordless snow shovel can amputate hands and feet
if used incorrectly. It can also pick up foreign objects,
which can become dangerous projectiles when thrown
into the air. Failure to observe the following safety
instructions could result in serious personal injury.
Training
• Read, understand and follow all instructions on the machine
and in the manual before operating this unit. Thoroughly
familiarize yourself with the controls and the proper use of
the equipment. Know how to stop the unit and disengage the
controls quickly.
• Children should never be allowed access to the equipment.
Adults should never operate the equipment without carefully
reading and understanding these instructions.
• Keep the area of operation clear of all persons, particularly
small children and pets.
• Exercise caution to avoid slipping or falling.
Preparation
• Thoroughly inspect the area where the equipment is to be
used and remove all doormats, sleds, boards, wires and
other foreign objects.
• Do not operate the equipment without wearing adequate
winter garments. Avoid loose fitting articles of clothing that
can become caught in moving parts. Wear footwear that will
improve footing on slippery surfaces.
• Do not attempt to clear snow from a gravel or crushed
rock surface. This product is intended for use only on
paved surfaces.
• Never attempt to make any adjustments while the motor
is running (except when specifically recommended by
the manufacturer).
• Always wear safety glasses or eye shields during operation
or while performing an adjustment or repair to protect
your eyes from foreign objects that may be thrown from
the machine.
Operation
• Do not put hands or feet near or under rotating parts. Keep
clear of the discharge opening at all times.
• Exercise extreme caution when operating on or crossing
gravel drives, walks or roads. Stay alert for hidden hazards or
traffic.
• After striking a foreign object, stop the motor. Thoroughly
inspect the cordless snow shovel for any damage, and repair
the damage before restarting and operating the cordless
snow shovel.
• If the unit should start to vibrate abnormally, stop the motor
and check the unit immediately to ascertain the cause.
Vibration is generally a sign of trouble.
• Stop the motor and remove the battery whenever you leave
the operating position, when transporting the unit, before
unclogging the rotor blade housing and when making any
repairs, adjustments or inspections to the unit.
• When cleaning, repairing or inspecting the cordless snow
shovel, make sure that all moving parts have come to a
complete stop before beginning work.
• Exercise extreme caution when operating on slopes.
• Never operate the cordless snow shovel without proper
guards and other safety devices in place and in proper
working order.
• Never direct the discharge toward people or areas where
property damage can occur. Keep children, pets and other
bystanders away from the work area.
• Do not overload the machine capacity by attempting to clear
snow at too fast a rate.
• Look behind and use care when backing up with the
cordless snow shovel.
• Never operate the cordless snow shovel without good
visibility or light. Always be sure of your footing, and keep
a firm hold on the handles. Walk, never run, with the unit.
Clearing a Clogged Rotor Housing
Hand contact with the rotating rotor blades inside the rotor
housing is the most common cause of injury associated
with cordless snow shovels. Never use your hands to clear a
clogged rotor housing.
To clear the rotor housing:
• Shut the motor off and remove the battery.
• Wait 10 seconds to be sure the rotor blades have come to a
complete stop.
• Always use a clean-out tool, not your hands, to free the
rotating blades.
Maintenance and Storage
• Check all fasteners at frequent intervals for proper tightness
to ensure that the equipment is in safe working condition.
• Always refer to the operator's manual for important details,
such as how to properly store your cordless snow shovel for
an extended period of time.
• Maintain or replace safety and instruction labels as needed.
• Run the machine a few minutes after throwing snow to
prevent the rotor blades from freezing.
3
Battery + Charger
Safety Instructions
We pay a great deal of attention to the design of every battery
pack to ensure that we supply you with batteries that are safe,
durable and have a high energy density. The battery cells have
a wide range of safety devices. Each individual cell is initially
formatted and its electrical characteristic curves are recorded.
This data is then used exclusively to be able to assemble the
best possible battery packs.
Despite all the safety precautions, caution must always be
exercised when handling batteries. The following points must
be obeyed at all times to ensure safe use. Safe use can only be
guaranteed if undamaged cells are used. Incorrect handling of
the battery pack can cause cell damage.
IMPORTANT! Analyses confirm that incorrect use and poor care
of high-performance batteries are the main factors responsible
for personal and/or product damage.
mWARNING! Use only approved replacement
batteries; other batteries may damage the cordless snow shovel
and cause it to malfunction, which can lead to
serious personal injury.
mWARNING! Do not use a battery pack or appliance that
is damaged or modified. Damaged or modified batteries may
exhibit unpredictable behavior resulting in fire, explosion or risk
of injury.
Do not modify or attempt to repair the appliance or the battery
pack except as indicated in the instructions for use and care.
Have your battery pack serviced by a qualified repair person
using only identical replacement parts. This will ensure that the
safety of the battery pack is maintained.
mCAUTION! To reduce the risk of injury, charge the 24V*
IONMAX lithium-ion battery pack only in its designated 24V*
IONMAX lithium-ion charger. Other types of chargers present
risk of fire, personal injury and damage. Do not wire a battery
pack to a power supply plug or car cigarette lighter. Such
misuse will permanently disable or damage the battery pack.
• Avoid dangerous environments – Do not charge the battery
pack in rain, snow or in damp or wet locations. Do not use
the battery pack or charger in the presence of explosive
atmospheres (gaseous fumes, dust or flammable materials)
because sparks may be generated when inserting or
removing the battery pack, which could lead to a fire.
• Charge in a well-ventilated area – Do not block the charger
vents. Keep them clear to allow for proper ventilation. Do not
allow smoking or open flames near a charging battery pack.
Vented gases may explode.
NOTE: The safe temperature range for the battery is 41°F –
105ºF (5°C – 40.5°C). Do not charge the battery outside in
freezing weather; charge it at room temperature.
• Maintain charger cord – When unplugging the charger, pull
the plug, not the cord, from the receptacle to reduce the
risk of damage to the electrical plug and cord. Never carry
the charger by its cord or yank it by the cord to disconnect
it from the receptacle. Keep the cord away from heat, oil
and sharp edges. Make sure the cord will not be stepped
on, tripped over or subjected to damage or stress when the
charger is in use. Do not use the charger with a damaged
cord or plug. Replace a damaged charger immediately.
• Do not use an extension cord unless it is absolutely
necessary – Using the wrong, damaged or improperly wired
extension cord poses a risk of fire and electric shock. If
an extension cord must be used, plug the charger into a
properly wired 16 gauge or larger extension cord with the
female plug matching the male plug on the charger. Make
sure that the extension cord is in good electrical condition.
• Charger 24VCHRG-QC is rated for 120 volt
AC only – The charger must be plugged into an
appropriate receptacle.
• Use only recommended attachments – Use of an
attachment not recommended or sold by the battery charger
or battery pack manufacturer may result in risk of fire,
electric shock or personal injury.
• Unplug charger when not in use – Make sure to remove
battery pack from unplugged charger.
mWARNING! To reduce the risk of electric shock,
always unplug the charger before performing any cleaning or
maintenance. Do not allow water to flow into the charger.
Use a Ground Fault Circuit Interrupter (GFCI) to reduce
shock hazards.
• Do not burn or incinerate battery packs – Battery
packs may explode, causing personal injury or damage. Toxic
fumes and materials are created when battery packs are
burned.
• Do not crush, drop or damage battery packs – Do not use
the battery pack or charger if they have sustained a sharp
blow, been dropped, run over or have been damaged in any
way (i.e. pierced with a nail, hit with a hammer, stepped on,
etc.).
• Do not disassemble – Incorrect reassembly may pose
a serious risk of electric shock, fire or exposure to toxic
battery chemicals. If the battery or charger are damaged,
contact an authorized Snow Joe
®
+ Sun Joe
®
dealer or
call the Snow Joe
®
+ Sun Joe
®
customer service center at
1-866-SNOWJOE (1-866-766-9563) for assistance.
• Battery chemicals cause serious burns – Never let a
damaged battery pack contact the skin, eyes or mouth. If a
damaged battery pack leaks battery chemicals, use rubber
or neoprene gloves to safely dispose of it. If skin is exposed
to battery fluids, wash the affected area with soap and
water and rinse with vinegar. If eyes are exposed to battery
chemicals, immediately flush with water for 20 minutes and
seek medical attention. Remove and dispose of contaminated
clothing.
4
• Do not short circuit – A battery pack will short circuit if a
metal object makes a connection between the positive and
negative contacts on the battery pack. Do not place a battery
pack near anything that may cause a short circuit, such as
paper clips, coins, keys, screws, nails and other metallic
objects. A short-circuited battery pack poses a risk of fire
and severe personal injury.
• Store your battery pack and charger in a cool, dry place –
Do not store the battery pack or charger where temperatures
may exceed 105ºF (40.5ºC), such as in direct sunlight or
inside a vehicle or metal building during the summer.
Information about the battery
1. The battery pack supplied with your cordless snow
shovel is only partially charged. The battery pack has to be
charged completely before you use the tool for the
first time.
2. For optimum battery performance, avoid low discharge
cycles by charging the battery pack frequently.
3. Store the battery pack in a cool place, ideally at 77°F
(25°C) and charged to at least 40%.
4. Lithium-ion batteries are subject to a natural aging process.
The battery pack must be replaced at the latest when
its capacity falls to just 80% of its capacity when new.
Weakened cells in an aged battery pack are no longer
capable of meeting the high power requirements needed for
the proper operation of your snow shovel,
and therefore pose a safety risk.
5. Do not throw battery packs into an open fire as this poses a
risk of explosion.
6. Do not ignite the battery pack or expose it to fire.
7. Do not exhaustively discharge batteries. Exhaustive
discharge will damage the battery cells. The most common
cause of exhaustive discharge is lengthy storage or non-use
of partially discharged batteries. Stop working as soon
as the performance of the battery falls noticeably or the
electronic protection system triggers. Place the battery
pack in storage only after it has been fully charged.
8. Protect batteries and the tool from overloads. Overloads
will quickly result in overheating and cell damage inside
the battery housing even if this overheating is not apparent
externally.
9. Avoid damage and shocks. Immediately replace batteries
that have been dropped from a height of more than one
meter or those that have been exposed to violent shocks,
even if the housing of the battery pack appears to be
undamaged. The battery cells inside the battery may have
suffered serious damage. In such instances, please read
the waste disposal information for proper battery disposal.
10. If the battery pack suffers overloading and overheating, the
integrated protective cutoff will switch off the equipment for
safety reasons.
IMPORTANT! Do not press the ON/OFF switch any more if
the protective cutoff has been activated. This may damage
the battery pack.
11. Use only original battery packs. The use of other batteries
poses a fire risk and may result in injuries or an explosion.
Information about the charger and the charg-
ing process
1. Please check the data marked on the rating plate of the
battery charger. Be sure to connect the battery charger to
a power supply with the voltage marked on the rating plate.
Never connect it to a different mains voltage.
2. Protect the battery charger and its cord from damage. Keep
the charger and its cord away from heat, oil and sharp
edges. Have damaged cords repaired without delay by a
qualified technician at an authorized Snow Joe
®
+
Sun Joe
®
dealer or call the Snow Joe
®
+ Sun Joe
®
customer
service center at 1-866-SNOWJOE
(1-866-766-9563).
3. Electrical plugs must match the outlet. Never modify
the plug in any way. Do not use any adapter plugs with
grounded appliances. Unmodified plugs and matching
outlets will reduce the risk of electric shock.
4. Keep the battery charger, battery pack and the cordless
tool out of the reach of children.
5. Do not use the supplied battery charger to charge other
cordless tools.
6. During periods of heavy use, the battery pack will become
warm. Allow the battery pack to cool to room temperature
before connecting it to the charger to recharge.
7. Do not overcharge batteries. Do not exceed the maximum
charging times. These charging times only apply to
discharged batteries. Frequent connection of a charged or
partially charged battery pack will result in overcharging
and cell damage. Do not leave batteries connected with the
charger for days on end.
8. Never use or charge batteries if you suspect that it has
been more than 12 months since the last time they were
charged. There is a high probability that the battery pack
has already suffered dangerous damage (exhaustive
discharge).
9. Charging batteries at a temperature below 41°F (5°C) will
cause chemical damage to the cells and may cause a fire.
10. Do not use batteries that have been exposed to heat
during the charging process, as the battery cells may have
suffered dangerous damage.
11. Do not use batteries that have suffered curvature or
deformation during the charging process or those that
exhibit other atypical symptoms (gassing, hissing, cracking,
etc.).
12. Never fully discharge the battery pack (maximum
recommended depth of discharge is 80%). A complete
discharge of the battery pack will lead to premature aging
of the battery cells.
5
Protection from environmental influences
1. Wear suitable work clothes. Wear safety goggles.
2. Protect your cordless tool and the battery charger from
moisture and rain. Moisture and rain can cause dangerous
cell damage.
3. Do not use the cordless tool or the battery charger near
vapors and flammable liquids.
4. Use the battery charger and cordless tools only in dry
conditions and at an ambient temperature of 41ºF – 105°F
(5°C – 40.5°C).
5. Do not keep the battery charger in places where the
temperature is liable to reach over 105°F (40.5°C). In
particular, do not leave the battery charger in a car that is
parked in the sunshine.
6. Protect batteries from overheating. Overloads, overcharging
and exposure to direct sunlight will result in overheating and
cell damage. Never charge or work with batteries that have
been overheated – replace them immediately, if possible.
7. Store the charger and your cordless tool only in dry
locations with an ambient temperature of 41ºF – 105°F
(5°C – 40.5°C). Store your lithium-ion battery pack in a
cool, dry place at a temperature of 77°F (25°C). Protect the
battery pack, charger and cordless tool from humidity and
direct sunlight. Only place fully charged batteries in storage
(charged to at least 40%).
8. Prevent the lithium-ion battery pack from freezing. Battery
packs that were stored below 32°F (0°C) for more than 60
minutes must be discarded.
9. When handling batteries, be wary of electrostatic charge.
Electrostatic discharges can damage the electronic
protection system and the battery cells. Avoid electrostatic
charging and never touch the battery poles.
6
Safety Symbols
The following table depicts and describes safety symbols that may appear on this product. Read, understand and follow all
instructions on the machine before attempting to assemble and operate.
The rotating part will continuously
run for several seconds after you
turn off the machine.
READ THE OPERATOR'S
MANUAL(S) – Read, understand
and follow all instructions in the
user manual(s) before attempting to
assemble and operate.
SAFETY ALERT – Indicates a
precaution, a warning or a danger.
Wear hearing protection.
Wear eye protection.
Wear breathing protection.
Keep bystanders and children a
safe distance (at least 11 yd/10 m)
away from the work area.
WARNING! Do not expose the unit
to rain or wet conditions. Keep
dry.
CAUTION! Beware of stones and
other foreign objects that could be
thrown from the appliance.
DANGER! Cutting/dismemberment
hazard - keep hands away from the
rotating auger. Do not use hands to
unclog rotor housing. Stop motor
before removing debris.
DANGER! Cutting/dismemberment
hazard - keep feet away from the
rotating auger.
Symbols SymbolsDescriptions Descriptions
Indoor use only. Only use
battery charger indoors.
Do not use hands to unclog chute.
Keep hands, feet and clothing
away from the rotating auger to
avoid injury.
Wear safety gloves during use to
protect hands.
Wear safety footwear at all times to
provide protection against objects
that may accidentally fall on feet.
7
Know Your Cordless Snow Shovel
Read the owner’s manual and safety rules carefully before operating your cordless snow shovel. Compare the illustration
below to the actual unit in order to familiarize yourself with the location of the various controls and adjustments. Save this
manual for future reference.
Technical Data
Motor ............................................................................................ 900 W
Battery Voltage Max* ............................................................ 24V D.C.
Battery Capacity ........................................................................ 5.0 Ah
Charger Input ........................................................120V
~
60 Hz 75 W
Charger Output ................................................................26V D.C. 2.2A
Charge Time Max ....................................................... 2 hours 5 mins
Rotor ............................................................................. 2-blade plastic
paddle auger
No Load Speed ........................................................ 1900 ± 10% rpm
Clearing Width ........................................................ 13.5 in. (34.2 cm)
Depth of Snow Cut ......................................................... 6 in. (15 cm)
Throw Distance Max ...................................................... 21 ft (6.5 m)
Net Weight ................................................................. 14.5 lbs (6.6kg)
1. Upper handle
2. Safety switch
3. On/off switch
4. Battery compartment
5. Auxiliary handle knob
6. Auxiliary handle
7. Upper pole
8. Pole collar
9. Lower pole
10. Angle control lever
11. Shovel blade
12. 24V* IONMAX lithium-ion battery
(24VBAT-XR) featuring exclusive
EcoSharp
®
technology
13. Push button for battery indicator
14. Battery indicator
15. Charge socket
16. Push lock button
17. Charger plug
18.
24V* IONMAX lithium-ion
charger (24VCHRG-QC)
*DISCLAIMER: Initial no-load voltage, when fully charged, peaks at 24 volts; nominal voltage under typical load is 21.6 volts.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17 18
8
Unpacking
Carton Contents
• Cordless snow shovel upper pole assembly
• Cordless snow shovel lower pole assembly
• Auxiliary handle
• 24V* IONMAX lithium-ion battery
• 24V* IONMAX lithium-ion battery charger
• Manual with registration card
1. Carefully remove the cordless snow shovel and check to
see that all of the above items are supplied.
2. Inspect the product carefully to make sure no breakage or
damage occurred during shipping. If you find damaged or
missing parts, DO NOT return the unit to the store. Please
call the Snow Joe
®
+ Sun Joe
®
customer service center at
1-866-SNOWJOE (1-866-766-9563).
NOTE: Do not discard the shipping carton and packaging
material until you are ready to use your new cordless snow
shovel. The packaging is made of recyclable materials.
Properly dispose of these materials in accordance with local
regulations.
IMPORTANT! The equipment and packaging material are
not toys. Do not let children play with plastic bags, foils or small
parts. These items can be swallowed and pose a suffocation risk!
Battery Pack Operation
The equipment is powered by a lithium-ion battery. The battery
pack is completely sealed and maintenance free.
mWARNING! Before first use, the battery requires at
least 2 hours 5 mins charge time to be fully charged. When the
battery is at low capacity, recharge for 2 hours 5 mins again
before resuming operation.
Battery Charge Level Indicator
The battery pack is equipped with a push button for checking
the charge level. Simply press the push button to read off the
battery charge level from the LEDs of the battery indicator:
• All 3 level monitoring LEDs are lit: Battery charge level
is high.
• 2 level monitoring LEDs are lit: Battery charge level is
decreasing. Stop work as soon as possible.
• 1 level monitoring LED is lit: Battery is flat. Stop work
IMMEDIATELY and charge the battery. Otherwise the
battery’s service life will be greatly shortened.
NOTE: If the charge level button does not appear to be working,
connect the battery to the charger and charge
as needed.
NOTE: Immediately after using the battery pack, the charge level
button may display a lower charge than it will if checked a few
minutes later. The battery cells “recover” some of their charge
after resting.
Charger Operation
m
WARNING! Charge only 24V* IONMAX lithium-ion
battery packs with their compatible 24V* IONMAX lithium-ion
charger. Other types of batteries may cause personal injury
and damage.
To reduce the risk of electric shock, do not allow water to flow
into the charger's AC/DC plug.
When to Charge the IONMAX 24VBAT-XR
Lithium-Ion Battery
NOTE: The IONMAX 24VBAT-XR lithium-ion battery packs do not
develop a "memory" when charged after only a partial discharge.
Therefore, it is not necessary to run down the battery pack
before placing it into the charger.
• Use the battery charge indicator lights to determine when to
charge your IONMAX 24VBAT-XR lithium-ion battery pack.
• You can "top-off" your battery pack's charge before starting a
big job or after a long day of use.
Charging the Battery
1. Press the push lock buttons on the battery to pull the
battery pack out of the equipment (Fig. 1).
Charge level button
The battery is at 30% capacity
and requires charging
The battery is at 60% capacity
and requires charging soon
The battery is at full capacity
Light IndicatorsLights
9
2. Check that the mains voltage is the same as that marked
on the rating plate of the battery charger. Then, insert the
charger's plug into the electrical wall outlet. When you plug
in the charger, the top right green light will illuminate and
stay green (Fig. 2).
NOTE: If the plug does not fit the outlet or for connection to
a supply not in the U.S.A., use an attachment plug adapter
of the proper configuration for the power outlet.
3. Place the battery pack into the charger by sliding the pack
to lock it into position. When you insert the battery into the
charger, the top right green light will go off, and the top
left red light will illuminate to indicate that the battery is
charging (Fig. 3).
4. When the charger light turns green, the battery is fully
charged (Fig. 3).
NOTE: A fully discharged pack with an internal temperature
in the normal range will fully charge in 2 hrs and 5 mins
(between 32ºF/0ºC and 113ºF/45ºC).
5. If the light indicators do not come on at all, check that
the battery pack is fully seated into the bay. Remove
the battery pack and reinsert. If the problem persists,
contact an authorized Snow Joe
®
+ Sun Joe
®
dealer or
call the Snow Joe
®
+ Sun Joe
®
customer service center at
1-866-SNOWJOE (1-866-766-9563) for assistance.
6. When charging is complete, remove the battery from the
charger by pressing the push lock button and sliding the
battery backward to unlock it from the charger (Fig. 4).
7. Timely recharging of the battery will help prolong the
battery's life. You must recharge the battery pack when you
notice a drop in the equipment's power.
IMPORTANT! Never allow the battery pack to become fully
discharged as this will cause irreversible damage to the battery.
Charging a Hot or Cold Battery Pack
The green indicator light on the charger base indicates that
the battery pack temperature is outside the charging range.
Once the pack is within the acceptable range, normal charging
will take place and the red light will be continuous. Hot or cold
battery packs may take longer to charge.
Fig. 1
Push lock button
Fig. 2
Charger
green
Power on
Fig. 3
Battery
pack
Charger
red
Charging
green
Fully
Charged
Fig. 4
Push lock
button
Lithium-Ion Charging Status
Battery
Pack
Temperature
Charger
Base
Indicator
Light
Battery
Pack
Indicator
Light
Charging
Status
Too hot Green
Flashing
together
Not charging
Normal range Red
Flashing
one by one
Normal
charging
Too cold Green
Flashing
together
Not charging
10
Assembly
Connecting the Poles
1. Connect the poles by inserting the upper pole assembly into
the lower pole assembly(Fig. 5).
2. Screw the pole collar on the thread to secure the poles
(Fig. 6).
Operation
m
WARNING! Keep the area to be cleared free of stones,
toys or other foreign objects that the rotor blades might pick up
and throw. Such items could be covered by snow and are easy
to overlook, so be sure to conduct a thorough inspection of the
area before beginning work.
Starting the Machine
1. Slide the battery down in the battery compartment until it
clicks to lock it into position (Fig. 7).
2. To start the cordless snow shovel, push and hold the safety
lock switch on the side of the handle grip with your thumb
and then squeeze the On/Off switch with your fingers. Once
the machine powers on, you can release the safety lock
switch and proceed with operation (Fig. 8).
3. To stop the cordless snow shovel, release the On/Off
switch.
Positioning the Auxiliary Handle
1. Loosen the auxiliary handle knob.
2. Move the auxiliary handle to a comfortable working position
(Fig. 9).
3. Tighten the auxiliary handle knob (Fig. 9).
Fig. 5
Upper pole
assembly
Lower pole
assembly
Fig. 6
Fig. 7
Battery
Battery
compartment
Fig. 8
On/Off switch
Safety switch
Auxiliary
handle
Auxiliary handle
knob
Fig. 9
11
NOTE: In order to prevent the auxiliary handle from moving
around or sliding on the pole, be sure to tighten securely.
Operating Tips
• Start the cordless snow shovel. Push the shovel forward
at a comfortable rate, yet slow enough to clear the path
completely. The clearing width of the snow shovel and the
depth of snowfall should dictate your forward speed.
• Direct the snow discharge by using the angle control lever.
Pull up angle control lever,(Fig.10) then turn it right to go
right (Fig.11)
• Pull up angle control lever, then turn it left to go left (Fig. 12)
• To remove snow most efficiently, throw the snow downwind
and slightly overlap each swath.
• If you need to clear snow from a crushed rock or
gravel surface, push down on the handle to keep the
scraper bar clear of any loose material that the rotor blades
could throw.
• This cordless snow shovel cuts a path 13.5 in. (34.2 cm)
wide and up to 6 in. (15 cm) deep in one pass.
• When clearing deeper drifts, hold the cordless snow shovel
by the upper and lower handles and use a swinging or
sweeping motion. Remove up to 6 in. (15 cm) of snow with
each pass and repeat as many times as needed.
• Remove the battery after using the cordless snow shovel.
Hang the shovel so it will not be misplaced or damaged.
Maintenance
To order genuine replacement parts or accessories for the Snow
Joe
®
24V-SS13.5-XR cordless snow shovel, please visit snowjoe.
com or contact the Snow Joe
®
+ Sun Joe
®
customer service
center at 1-866-SNOWJOE (1-866-766-9563).
Proper Care for Battery + Charger
mWARNING! To reduce the risk of injury, always unplug
the charger and disconnect the battery pack from the charger
before performing any maintenance task. Never disassemble the
battery pack or charger. Contact your Snow Joe
®
+
Sun Joe
®
dealer or the Snow Joe
®
+ Sun Joe
®
customer service
center for ALL repairs.
1. To reduce the risk of injury and damage, never immerse
your battery pack or charger in liquid or allow any liquid to
flow inside these components.
2. Clean out dust and debris from charger vents and electrical
contacts by blowing with compressed air.
3. Use only mild soap on a damp cloth to clean the battery
pack and charger, keeping away from all electrical contacts.
Certain cleaning agents and solvents are harmful to plastics
and other insulated parts. Some of these include gasoline,
turpentine, lacquer thinner, paint thinner, chlorinated
cleaning solvents, ammonia and household detergents
containing ammonia. Never use flammable or combustible
solvents around battery packs, battery chargers or tools.
4. The 24V* IONMAX lithium-ion battery charger has no
serviceable parts.
Lubricating the Cordless Snow Shovel
This cordless snow shovel does not need lubrication. All
bearings are lubricated at the factory for the life of the product.
Angle control
lever
Fig. 10
Angle control
lever
Fig. 11
Angle control
lever
Fig. 12
12
Storage
1. Examine the cordless snow shovel thoroughly for worn,
loose or damaged parts. Should you need to repair or
replace a part, contact an authorized Snow Joe
®
+
Sun Joe
®
dealer or call the Snow Joe
®
+ Sun Joe
®
customer
service center at 1-866-SNOWJOE
(1-866-766-9563) for assistance.
2. Remove the battery from the cordless snow shovel
before storing.
3. Store the cordless snow shovel indoors in a locked, dry
place out of the reach of children to prevent unauthorized
use or damage.
Battery + Charger Off-Season Storage
1. Do not expose your battery pack or charger to water, rain or
allow them to get wet. This could permanently damage the
charger and the battery pack. Do not use oil or solvents to
clean or lubricate your battery pack as the plastic casing
can become brittle and crack, causing a serious risk of
injury.
2. Store the battery pack and charger at room temperature
away from moisture. Do not store in damp locations where
corrosion of terminals may occur. As with other battery
pack types, permanent capacity loss can result if the pack
is stored for long periods of time at high temperatures (over
120ºF/49ºC).
3. IONMAX 24VBAT-XR lithium-ion battery packs maintain
their charge during storage longer than other battery pack
types. As a general practice, it is best to unplug the battery
charger and remove the battery pack when they are not
in use. Recharge the battery pack every 6 months to 60%
capacity (2 lights on) during off-season storage to maintain
optimal battery performance.
Battery Caution + Disposal
Always dispose of your battery pack according to federal, state,
and local regulations. Contact a recycling agency in your area
for recycling locations.
mCAUTION! Even discharged battery packs contain
some energy. Before disposing, use electrical tape to cover the
terminals to prevent the battery pack from shorting, which could
cause a fire or explosion.
mWARNING! To reduce the risk of injury or explosion,
never burn or incinerate a battery pack even if it is damaged,
dead or completely discharged. When burned, toxic fumes and
materials are emitted into the surrounding atmosphere.
1. Batteries vary according to device. Consult your manual for
specific information.
2. Install only new batteries of the same type in your product
(where applicable).
3. Failure to insert batteries in the correct polarity, as indicated
in the battery compartment or manual, may shorten the life
of the batteries or cause batteries to leak.
4. Do not mix old and new batteries.
5. Do not mix Alkaline, Standard (Carbon-Zinc) or
Rechargeable (Nickel Cadmium, Nickel Metal Hydride, or
Lithium-Ion) batteries.
6. Do not dispose of batteries in fire.
7. Batteries should be recycled or disposed of as per state
and local guidelines.
Service and Support
If your Snow Joe
®
24V-SS13.5-XR cordless snow shovel
requires service or maintenance, please call the Snow Joe
®
+
Sun Joe
®
customer service center at 1-866-SNOWJOE
(1-866-766-9563).
Model and Serial Numbers
When contacting the company, reordering parts or arranging
service from an authorized dealer, you will need to provide the
model and serial numbers, which can be found on the decal
located on the housing of the unit. Copy these numbers into the
space provided below.
Record the following numbers from the housing or handle of your
new product:
Model #:
Serial #:
24V-SS13.5-XR
13
24V* IONMAX Lithium-Ion
Charger (24VCHRG-QC)
Federal Communications Commission
(FCC)
mWARNING! Any changes or modifications to this unit not
expressly approved by the party responsible for compliance
could void the user's authority to operate
the equipment.
This device complies with part 15 of the FCC rules. Operation
is subject to the following two conditions: (1) this device may
not cause harmful interference, and (2) this device must accept
any interference received, including interference that may cause
undesired operation.
Class B device:
NOTE: This equipment has been tested and found to comply
with the limits for a Class B digital device, pursuant to part 15 of
the FCC Rules.
These limits are designed to provide reasonable protection
against harmful interference in a residential installation.
This equipment generates, uses and can radiate radio
frequency energy and, if not installed and used in accordance
with the instructions, may cause harmful interference to radio
communications.
However, there is no guarantee that interference will not occur in
a particular installation.
If this equipment does cause harmful interference to radio or
television reception, which can be determined by turning the
equipment off and on, the user is encouraged to try to correct
the interference by one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment
and receiver.
• Connect the equipment to an outlet on a circuit different
than the one the receiver is connected to.
• Consult the dealer or an experienced radio/TV technician
for help.
14
Optional Accessories
m
WARNING! ALWAYS use only authorized Snow Joe
®
+ Sun Joe
®
replacement parts and accessories. NEVER use replacement
parts or accessories that are not intended for use with this cordless snow shovel. Contact Snow Joe
®
+ Sun Joe
®
if you are unsure
whether it is safe to use a particular replacement part or accessory with your cordless snow shovel. The use of any other attachment
or accessory can be dangerous and could cause injury or mechanical damage.
NOTE: Accessories are subject to change without any obligation on the part of Snow Joe
®
+ Sun Joe
®
. Accessories
can be ordered online at snowjoe.com or via phone by contacting the Snow Joe
®
+ Sun Joe
®
customer service center
at 1-866-SNOWJOE (1-866-766-9563).
Accessories Item Model
24V* IONMAX 4.0 Ah Lithium-Ion Battery 24VBAT
24V* IONMAX 5.0 Ah Lithium-Ion Battery 24VBAT-XR
24V* IONMAX 8.0 Ah Lithium-Ion Battery 24VBAT-XR8
24V* IONMAX Lithium-Ion Battery Quick Charger 24VCHRG-QC
24V* IONMAX Lithium-Ion Dual-Port Battery Charger 24VCHRG-DPC
1
2
3
4
5
15
R5_05112023
SNOW JOE
®
+ SUN JOE
®
CUSTOMER PROMISE
OUR WARRANTY:
Snow Joe warrants new, genuine, powered and non-powered Products to be free from defects in material or workmanship when used for
ordinary household use for a period of two years from the date of delivery of the Product to the original, end-user purchaser when purchased
from Snow Joe or from one of Snow Joe’s authorized sellers with proof of purchase. Because Snow Joe is unable to control the quality
of its Products sold by unauthorized sellers, unless otherwise prohibited by law, this Warranty does not cover Products purchased from
unauthorized sellers. If your Product does not work or there’s an issue with a specific part that is covered by the terms of this Warranty,
Snow Joe will elect to either (1) send you a free replacement part, (2) replace the Product with a new or comparable product at no charge,
or (3) repair the Product. How cool is that!
This Warranty gives you specific legal rights, and you may also have other rights which vary from State to State.
PRODUCT REGISTRATION:
Snow Joe strongly encourages you to register your Product. You can register online at snowjoe.com/register, or by printing and
mailing in a registration card available online from our website, or by calling our Customer Service Department at 1-866-SNOWJOE
(1-866-766-9563), or by e-mailing us at [email protected]. Failure to register your Product will not diminish your warranty rights. However,
registering your Product will allow Snow Joe to better serve you with any of your customer service needs.
WHO CAN SEEK LIMITED WARRANTY COVERAGE:
This Warranty is extended by Snow Joe to the original purchaser and original owner of the Product.
WHAT IS NOT COVERED?
This Warranty does not apply if the Product has been used commercially or for non-household or rental applications. This Warranty also
does not apply if the Product was purchased from an unauthorized seller. This Warranty also does not cover cosmetic changes that do
not affect performance. Wearing parts like belts, augers, chains and tines are not covered under this Warranty, and can be purchased at
snowjoe.com/support or by calling 1-866-SNOWJOE (1-866-766-9563).
Keep your warranty intact. Only use CERTIFIED AUTHENTIC Snow Joe
®
, Sun Joe
®
, Aqua Joe
®
+ Auto Joe
®
replacement parts +
accessories. Use of any other parts + accessories will void the warranty. Genuine parts + accessories can be found and purchased online at
snowjoe.com/support by entering the model number of your product.
ABOVE ALL ELSE, Snow Joe, LLC (“Snow Joe”) is dedicated to you, our customer. We strive to make your experience as pleasant as
possible. Unfortunately, there are times when a Snow Joe
®
, Sun Joe
®
, Aqua Joe
®
, or Auto Joe
®
product (“Product”) does not work or breaks
under normal operating conditions. We think it’s important that you know what you can expect from us. That’s why we have a Limited
Warranty (“Warranty”) for our Products.
TM
