Axis 01481-002 Q6054 Mk III Indoor PTZ Dome Network Camera User Manual

AXISQ6054MkIIIPTZNetworkCamera

UserManual

AXISQ6054MkIIIPTZNetworkCamera

TableofContents

Productoverview...........................................3

Howtoaccesstheproduct....................................4

Howtoaccesstheproductfromabrowser...........................4

Aboutsecurepasswords..........................................4

Setup.....................................................6

Productwebpageoverview........................................6

Imagequality...................................................8

Overlays.......................................................10

PTZ(PanTiltZoom)..............................................11

Streamingandstorage...........................................11

Events........................................................13

Applications....................................................16

Troubleshooting............................................17

Howtoresettofactorydefaultsettings.............................17

Howtocheckthecurrentrmware.................................17

Howtoupgradethermware.....................................17

Technicalissues,cluesandsolutions................................18

Performanceconsiderations.......................................19

Specications..............................................21

LEDindicators..................................................

SDcardslot....................................................

Buttons.......................................................

Connectors....................................................

AXISQ6054MkIIIPTZNetworkCamera

Productoverview

NO NO

TICE TICE

TICE

Makesurethedomeisattachedinoperationmode,otherwisefocusmaybeaffected.

Partnumber(P/N)&Serialnumber(S/N)

Networkconnector(PoE+)

Multi-connector

Dome

SDcardslot

StatusLEDindicator

Controlbutton

Powerbutton

AXISQ6054MkIIIPTZNetworkCamera

Howtoaccesstheproduct

AXISIPUtilityandAXISDeviceManagerarerecommendedmethodsforndingAxisproductsonthenetworkandassigningthemIP

addressesinWindows®.Bothapplicationsarefreeandcanbedownloadedfromaxis.com/support

Theproductcanbeusedwiththefollowingbrowsers:

•Windows

:Chrome

(recommended),Firefox

,Edge

,orOpera

•OSX

:Chrome

(recommended)orSafari

•Otheroperatingsystems:Chrome

orFirefox

Ifyouneedmoreinformationaboutrecommendedbrowsers,gotoaxis.com/browser-support

Howtoaccesstheproductfromabrowser

1.Startawebbrowser.

2.EntertheIPaddressorhostnameoftheAxisproductinthebrowser’saddresseld.

ToaccesstheproductfromaMaccomputer(OSX),gotoSafari,clickonBonjourandselecttheproductfromthe

drop-downlist.ToaddBonjourasabrowserbookmark,gotoSafari>Preferences.

IfyoudonotknowtheIPaddress,useAXISIPUtilitytolocatetheproductonthenetwork.Forinformationabout

howtodiscoverandassignanIPaddress,seethedocumentHowtoassignanIPaddressandaccessyourdeviceonthe

productpageataxis.com.

3.Enteryourusernameandpassword.Ifthisisthersttimetheproductisaccessed,therootpasswordmustrstbe

congured.

4.Theproduct’sliveviewpageopensinyourbrowser.

Aboutsecurepasswords

Important

Axisdevicessendtheinitiallysetpasswordincleartextoverthenetwork.Toprotectyourdeviceaftertherstlogin,set

upasecureandencryptedHTTPSconnectionandthenchangethepassword.

Thedevicepasswordistheprimaryprotectionforthedataandservices.Axisdevicesdonotimposeapasswordpolicyastheymaybe

usedinvarioustypesofinstallations.Toprotectyourdatawerecommendthatyou:

•Changethedefaultpasswordthatcomeswiththedevices.

•Useapasswordwithatleast8characters,preferablycreatedbyapasswordgenerator.

•Don’texposethepassword.

•Changepasswordatarecurringinterval,atleastonceayear.

Setasecurepasswordfortherootaccount

Important

Thedefaultadministratorusernameisroot.Ifthepasswordforrootislost,resetthedevicetofactorydefaultsettings.

1.Typeapassword.Followtheinstructionsaboutsecurepasswords.SeeAboutsecurepasswordsonpage4.

2.Retypethepasswordtoconrmthespelling.

AXISQ6054MkIIIPTZNetworkCamera

Howtoaccesstheproduct

3.ClickCreatelogin.Thepasswordhasnowbeencongured.

AXISQ6054MkIIIPTZNetworkCamera

Setup

Productwebpageoverview

Liveviewcontrolbar

Liveview

Productname

Controls

Videocontrolbar

Settingstoggle

AXISQ6054MkIIIPTZNetworkCamera

Setup

Settingstabs

Abouttheproduct'sbuilt-inhelp

Youcanaccessthebuilt-inhelpfromtheproduct’swebpage.Thehelpprovidesmoredetailedinformationontheproduct’s

featuresandtheirsettings.

AXISQ6054MkIIIPTZNetworkCamera

Setup

Imagequality

Howtofocusfasterusingfocusrecallareas

Tosavethefocussettingsataspecicpan/tiltrange,addafocusrecallarea.Eachtimethecameramovesintothatareaitrecallsthe

previouslysavedfocus.It’senoughtocoverhalfofthefocusrecallareaintheliveview.

Werecommendthefocusrecallfeatureinthefollowingscenarios:

•Whenthereisalotofmanualoperationinliveview,forexamplewithajoystick.

•WherePTZpresetpositionswithmanualfocusarenotefcient,forexamplemovementswherethefocussettingchanges

continuously.

•Inlow-lightscenarios,wheretheautofocusischallengedbythelightingconditions.

Important

•Thefocusrecalloverridesthecamera’sautofocusatthespecicpan/tiltrange.

•Apresetpositionoverridesthefocussettingsavedinthefocusrecallarea.

•Themaximumamountoffocusrecallareasis20.

Howtoaddafocusrecallarea

1.Pan,tiltandzoomintotheareawhereyouwouldliketohavefocus.

2.Setthefocus,eitherusetheautofocusoradjustmanually.Aslongasthefocusrecallbuttonshowsaplus,youcanadda

focusrecallareainthatposition.

3.Clickonthefocusrecallbutton.

Howtoremoveafocusrecallarea

1.Pan,tiltandzoomintothefocusrecallareayouwanttoremove.Thefocusrecallbuttontogglestominuswhenthe

cameradetectsafocusrecallarea.

2.Clickonthefocusrecallbutton.

Howtoselectexposuremode

Therearedifferentexposuremodeoptionsinthecamerathatadjustsaperture,shutterspeed,andgaintoimproveimagequalityfor

specicsurveillancescenes.GotoSettings>Image>Exposureandselectbetweenthefollowingexposuremodes:

•Formostusecases,selectAutomaticexposure.

•Ifyouneedfullcontrolofallparameters,mostlyusefulforsceneswithlittlechangeinlighting,selectManual.

HowtobenetfromIRlightinlow-lightconditionsusingnightmode

Yourcamerausesvisiblelighttodelivercolorimagesduringtheday.Aslightdiminishes,youcansetthecameratoautomatically

shifttonightmode.Innightmodethecamerausesbothvisiblelightandnear-infraredlighttodeliverblack-and-whiteimages.

Sincethecamerausesmoreoftheavailablelightitcandeliverbrighter,moredetailed,images.

1.GotoSettings>Image>Dayandnight,andmakesurethattheIRcutlterissettoAuto.

2.Todetermineatwhatlightlevelyouwantthecameratoshifttonightmode,settheDay-nightshiftprioritytoDay,

NightorNone.

AXISQ6054MkIIIPTZNetworkCamera

Setup

Howtoreducenoiseinlow-lightconditions

Toreducenoiseinlow-lightconditions,youcanadjustoneormoreofthefollowingsettings:

•Makesurethattheexposuremodeisautomatic.

Note

Increasingthemaxshuttervaluecanresultinmotionblur.

•Theshutterspeedshouldbeasslowaspossible,whichmeansyoushouldsetmaxshuttertothehighestpossiblevalue.

•Reducesharpnessintheimage.

•Tryloweringthemaxgainvalue.

Howtomaximizedetailsinanimage

Important

Ifyoumaximizedetailsinanimage,bitrateincreasesandmightleadtoreducedframerate.

•Makesuretoselectcapturemodethathasthehighestresolution.

•Setcompressionaslowaspossible.

•SelectMJPEGstreaming.

•TurnofftheZipstreamfunctionality.

Howtohandlesceneswithstrongbacklight

Dynamicrangeisthedifferenceinlightlevelsinanimage.Insomecasesthedifferencebetweenthedarkestandthebrightest

areascanbesignicant.Theresultisoftenanimagewhereeitherthedarkorthebrightareasarevisible.Widedynamicrange

(WDR)makesbothdarkandbrightareasoftheimagevisible.

1.GotoSettings>Image.

2.TurnonWDRunderWidedynamicrange.

ImagewithoutWDR.

AXISQ6054MkIIIPTZNetworkCamera

Setup

ImagewithWDR.

Note

WDRmaycauseartifactsintheimage.

FindoutmoreaboutWDRandhowtouseitataxis.com/web-articles/wdr

HowtostabilizeashakyimagewithElectronicImageStabilization(EIS)

EIScanbeusedinenvironmentswheretheproductismountedinanexposedlocationandsubjecttovibrations,forexample,wind

orpassingtrafc.TurnonEIStogetasmootherandsteadierimagewithoutblur.

EISalsoreducesthelesizeofthecompressedimageandlowersthebitrateofthevideostream.

Note

WhenEISisturnedontheimageiscroppedslightly,loweringthemaximumresolution.

1.GotoSettings>Image.

2.TurnonEIS.

Overlays

Aboutoverlays

Overlaysaresuperimposedoverthevideostream.Theyareusedtoprovideextrainformationduringrecordings,suchasatimestamp,

orduringproductinstallationandconguration.

Howtoshowatextoverlaywhenthecameradetectsmotion

Thisexampleexplainshowtodisplaythetext“Motiondetected”whenthecameradetectsmotion:

MakesuretheAXISVideoMotionDetectionapplicationisrunning:

1.GotoSettings>Apps>AXISVideoMotionDetection.

2.Starttheapplicationifitisnotalreadyrunning.

3.Makesureyouhavesetuptheapplicationaccordingtoyourneeds.

Addtheoverlaytext:

4.GotoSettings>Overlay.

5.SelectCreateoverlayandconrmTextoverlay.

6.Enter#Dinthetexteld.

AXISQ6054MkIIIPTZNetworkCamera

Setup

7.Choosealignment,textsizeandappearance.

8.Includethetextoverlay.

Createanactionrule:

9.GotoSystem>Events>Actionrules.

10.CreateanactionrulewithAXISVideoMotionDetectionastrigger.

11.Fromthelistofactions,selectOverlaytext.

12.Type“Motiondetected”.

13.Settheduration.

Note

Ifyouupdatetheoverlaytextitwillbeautomaticallyupdatedonallvideostreamsdynamically.

Howtodisplaythepanortiltpositionasatextoverlay

Itmaybeusefultoretrieve,forinstancefromarecordedvideo,thepanortiltpositionindegreesinwhichaneventhastakenplace.

Thiscanbeobtainedbyincludingthepositionintheimageasatextoverlay,usingaso-calledmodier.

1.GotoSettings>Overlay.

2.Inthetexteld,enter#xtoshowthepanposition.

Enter#ytoshowthetiltposition.

3.Choosealignment,textsizeandappearance.

4.Includethetextoverlay.

5.Thecurrentpanandtiltpositionsshowupintheliveviewimageandintherecording.

PTZ(PanTiltZoom)

Howtolimitpan,tilt,andzoommovements

Inthisexample,thecameraissurveillingaparkinglotwithnearbyapartmentbuildings.Setpan,tiltandzoomlimitstoensure

privacyforresidents.

Tolimitpan,tiltandzoommovements,gotoSettings>PTZ>Limits.

Streamingandstorage

Howtochoosevideocompressionformat

Decidewhichcompressionmethodtousebasedonyourviewingrequirements,andonthepropertiesofyournetwork.The

availableoptionsare:

MotionJPEG

MotionJPEGorMJPEGisadigitalvideosequencethatismadeupofaseriesofindividualJPEGimages.Theseimagesarethen

displayedandupdatedataratesufcienttocreateastreamthatshowsconstantlyupdatedmotion.Fortheviewertoperceivemotion

videotheratemustbeatleast16imageframespersecond.Fullmotionvideoisperceivedat30(NTSC)or25(PAL)framespersecond.

TheMotionJPEGstreamusesconsiderableamountsofbandwidth,butprovidesexcellentimagequalityandaccesstoeveryimage

containedinthestream.

AXISQ6054MkIIIPTZNetworkCamera

Setup

H.264orMPEG-4Part10/AVC

Note

H.264isalicensedtechnology.TheAxisproductincludesoneH.264viewingclientlicense.Installingadditionalunlicensed

copiesoftheclientisprohibited.Topurchaseadditionallicenses,contactyourAxisreseller.

H.264can,withoutcompromisingimagequality,reducethesizeofadigitalvideolebymorethan80%comparedtotheMotion

JPEGformatandbyasmuchas50%comparedtotheMPEG-4standard.Thismeansthatlessnetworkbandwidthandstoragespace

arerequiredforavideole.Orseenanotherway,highervideoqualitycanbeachievedforagivenbitrate.

Howtoreducebandwidthandstorage

Important

Ifyoureducethebandwidthitcanresultinlossofdetailsinthepicture.

1.GotoliveviewandselectH.264.

2.GotoSettings>Stream.

3.Dooneormoreofthefollowing:

-TurnontheZipstreamfunctionalityandselectthedesiredlevel.

-TurnondynamicGOPandsetahighGOPlengthvalue.

-Increasethecompression.

-TurnondynamicFPS.

Howtosetupnetworkstorage

Tostorerecordingsonthenetwork,youneedtosetupnetworkstorage:

1.GotoSettings>System>Storage.

2.ClickSetupunderNetworkstorage.

3.EntertheIPaddressofthehostserver.

4.Enterthenameofthesharedlocationonthehostserver.

5.Movetheswitchifthesharerequiresalogin,andenterusernameandpassword.

6.ClickConnect.

Howtoaddaudiotoyourrecording

Note

Toconnecttheaudiodevice,thisproductrequiresamulticable.

Editthestreamprolewhichisusedfortherecording:

1.GotoSettings>System>Streamproles.

2.SelectthestreamproleandclickModify.

3.IntheAudiotab,selecttheAudiostreamcheckboxandselectOnfromthedrop-downlist.

4.ClickOk.

AXISQ6054MkIIIPTZNetworkCamera

Setup

Howtorecordandwatchvideo

Torecordvideoyoumustrstsetupnetworkstorage,seeHowtosetupnetworkstorageonpage12,orhaveanSDcardinstalled.

1.Gotothecamera’sliveview.

2.ClickonRecordoncetostartrecordingandonemoretimetostoprecording.

Towatchyourrecording:

1.ClickonStorage>Gotorecordings.

2.Selectyourrecordinginthelistanditwillplayautomatically.

Events

Aboutevents

Theeventpagesallowyoutocongureyourproducttoperformactionswhendifferenteventsoccur.Forexample,theproduct

canstartarecordingorsendanemailnoticationwhenmotionisdetected.Thesetofconditionsthatdeneshowandwhen

theactionistriggerediscalledanactionrule.

Howtotriggeranaction

1.GotoSettings>System>Eventstosetupanactionrule.Theactionruledeneswhenthecamerawillperformcertain

actions.Actionrulescanbesetupasscheduled,recurring,orforexample,triggeredbymotiondetection.

2.SelectwhatTriggermustbemettotriggertheaction.Ifyouspecifymorethanonetriggerfortheactionrule,all

ofthemmustbemettotriggertheaction.

3.SelectwhichActionthecamerashouldperformwhentheconditionsaremet.

Note

Ifyoumakechangestoanactiveactionrule,theactionruleneedstoberestartedforthechangestotakeeffect.

Howtorecordvideowhenthecameradetectsmotion

ThisexampleexplainshowtosetupthecameratostartrecordingtotheSDcardvesecondsbeforeitdetectsmotionandto

stoponeminuteafter.

MakesuretheAXISVideoMotionDetectionapplicationisrunning:

1.GotoSettings>Apps>AXISVideoMotionDetection.

2.Starttheapplicationifitisnotalreadyrunning.

3.Makesureyouhavesetuptheapplicationaccordingtoyourneeds.

Createanactionrule:

4.GotoSettings>System>Eventsandaddanactionrule.

5.Typeanamefortheactionrule.

6.Fromthelistoftriggers,selectApplicationsandthenselectAXISVideoMotionDetection(VMD).

7.Fromthelistofactions,selectRecordvideo.

8.Selectanexistingstreamproleorcreateanewone.

9.Setthepre-triggertimeto5seconds.

10.Setthepost-triggertimeto60seconds.

AXISQ6054MkIIIPTZNetworkCamera

Setup

11.SelectSDcardfromthelistofstorageoptions.

12.ClickOk.

Howtodirectthecameratoapresetpositionwhenthecameradetectsmotion

Thisexampleexplainshowtosetupthecameratogotoapresetpositionwhenitdetectsmotionintheimage.

MakesuretheAXISVideoMotionDetectionapplicationisrunning:

1.GotoSettings>Apps>AXISVideoMotionDetection.

2.Starttheapplicationifitisnotalreadyrunning.

3.Makesureyouhavesetuptheapplicationaccordingtoyourneeds.

Addapresetposition:

4.GotoSettings>PTZandsetwhereyouwantthecameratobedirectedbycreatingapresetposition.

Createanactionrule:

5.GotoSettings>System>Events>Actionrulesandaddanactionrule.

6.Typeanamefortheactionrule.

7.Fromthelistoftriggers,selectApplicationsandthenselectAXISVideoMotionDetection(VMD).

8.Fromthelistofactions,selectPTZControlandthenselectPresetPosition.

9.Selectthepresetpositionyouwantthecameratogoto.

10.ClickOk.

Howtorecordvideowhenthecameradetectsloudnoises

ThisexampleexplainshowtosetupthecameratostartrecordingtotheSDcardvesecondsbeforeitdetectsloudnoiseandto

stoponeminuteafter.

Makesureaudioturnedon:

1.Setupthestreamproletoincludeaudio,seeHowtoaddaudiotoyourrecordingonpage12.

Makesuretheaudiodetectionissetup:

2.GotoSettings>System>Detectors>Audiodetection.

3.Adjustthealarmlevelaccordingtoyourneeds.

Createanactionrule:

4.GotoSettings>System>Eventsandaddanactionrule.

5.Typeanamefortheactionrule.

6.Fromthelistoftriggers,selectDetectorsandthenselectAudioDetection.

7.Fromthelistofactions,selectRecordvideoandthenselectPresetPosition.

8.Selectthestreamprolewhereaudiohasbeenturnedonorcreateanewone.

9.Setthepre-triggertimeto5seconds.

10.Setthepost-triggertimeto60seconds.

AXISQ6054MkIIIPTZNetworkCamera

Setup

11.SelectSDcardfromthelistofstorageoptions.

12.ClickOk.

Howtoautomaticallyzoominonaspecicareawithgatekeeper

Thisexampleexplainshowtousethegatekeeperfunctionalitytomakethecamerazoominautomaticallyonthelicenseplateofa

carthatpassesthroughagate.Whenthecarhaspassed,thecamerazoomsouttothehomeposition.

Createthepresetpositions:

1.GotoSettings>PTZ>Presetpositions.

2.Createthehomepositionthatincludestheentranceofthegate.

3.Createthezoomed-inpresetpositionsothatitcoverstheareaintheimagewhereyouassumethatthelicenseplate

willappear.

Createamotiondetectionprole:

4.GotoSettings>AppsandopenAXISVideoMotionDetection.

5.Createaprolethatcoverstheentranceofthegateandthensavetheprole.

Createanactionrule:

6.GotoSettings>System>Eventsandaddanactionrule.

7.NametheactionruleGatekeeper.

8.Fromthetriggerlist,selectApplicationsandthenselectthepreviouslycreatedmotiondetectionprole.

9.Fromtheactionlist,selectthepreviouslycreatedpresetposition.

10.ClickOK.

Howtorecordvideowhenthecameradetectsimpact

Shockdetectionallowsthecameratodetecttamperingcausedbyvibrationorshock.Vibrationcausedbytheenvironmentoran

objectcantriggeranactiondependingontheshocksensitivityrange,whichcanbesetfrom0to100.Inthisscenario,someoneis

throwingrocksatthecameraduringafterhoursandyouwouldliketoreceiveavideoclipoftheevent.

1.GotoSettings>System>Detectors.

2.Enableshockdetectionandsetshocksensitivityvalue.

3.ClickSave.

Createanactionrule:

4.GotoSettings>System>Eventsandaddanactionrule.

5.Typeanamefortheactionrule.

6.Fromthelistoftriggers,selectDetectorsandthenselectShockdetection.

7.Fromthelistofschedules,selectAfterHours.

8.Fromthelistofactions,selectSendVideoClip.

9.Selectanexistingstreamproleorcreateanewone.

10.Setthepre-triggertimeto5seconds.

11.Setthepost-triggertimeto60seconds.

AXISQ6054MkIIIPTZNetworkCamera

Setup

12.Selectanexistingrecipientorcreateanewone.

13.ClickOk.

Applications

Aboutapplications

AXISCameraApplicationPlatform(ACAP)isanopenplatformthatenablesthirdpartiestodevelopanalyticsandotherapplications

forAxisproducts.Tondoutmoreaboutavailableapplications,downloads,trialsandlicenses,gotoaxis.com/applications

TondtheusermanualsforAxisapplications,gotoaxis.com

Note

•Severalapplicationscanrunatthesametimebutsomeapplicationsmightnotbecompatiblewitheachother.Certain

combinationsofapplicationsmightrequiretoomuchprocessingpowerormemoryresourceswhenruninparallel.Verify

thattheapplicationsworktogetherbeforedeployment.

AXISQ6054MkIIIPTZNetworkCamera

Troubleshooting

Ifyoucan’tndwhatyou’relookingforhere,trythetroubleshootingsectionataxis.com/support

Howtoresettofactorydefaultsettings

Important

Resettofactorydefaultshouldbeusedwithcaution.Aresettofactorydefaultresetsallsettings,includingtheIPaddress,to

thefactorydefaultvalues.

Toresettheproducttothefactorydefaultsettings:

1.Pressandholdthecontrolbuttonandthepowerbuttonfor15–30secondsuntilthestatusLEDindicatorashesamber.

SeeProductoverviewonpage3.

2.ReleasethecontrolbuttonbutcontinuetoholddownthepowerbuttonuntilthestatusLEDindicatorturnsgreen.

3.Releasethepowerbuttonandassembletheproduct.

4.Theprocessisnowcomplete.Theproducthasbeenresettothefactorydefaultsettings.IfnoDHCPserverisavailableon

thenetwork,thedefaultIPaddressis192.168.0.90

5.UsingtheinstallationandmanagementsoftwaretoolstoassignanIPaddress,setthepasswordandaccessthevideo

stream.

Itisalsopossibletoresetparameterstofactorydefaultthroughthewebinterface.GotoSettings>System>Maintenanceand

clickDefault.

Howtocheckthecurrentrmware

Firmwareisthesoftwarethatdeterminesthefunctionalityofnetworkdevices.Oneofyourrstactionswhentroubleshootinga

problemshouldbetocheckthecurrentrmwareversion.Thelatestversionmaycontainacorrectionthatxesyourparticular

problem.

Tocheckthecurrentrmware:

1.Gototheproduct’swebpage.

2.Clickonthehelpmenu.

3.ClickAbout.

Howtoupgradethermware

Important

Preconguredandcustomizedsettingsaresavedwhenthermwareisupgraded(providedthatthefeaturesareavailablein

thenewrmware)althoughthisisnotguaranteedbyAxisCommunicationsAB.

Important

Makesurethecoverisattachedduringupgradetoavoidinstallationfailure.

Important

Makesuretheproductremainsconnectedtothepowersourcethroughouttheupgradeprocess.

AXISQ6054MkIIIPTZNetworkCamera

Troubleshooting

Note

Whenyouupgradetheproductwiththelatestrmware,theproductreceivesthelatestfunctionalityavailable.Alwaysread

theupgradeinstructionsandreleasenotesavailablewitheachnewreleasebeforeupgradingthermware.Tondthelatest

rmwareandthereleasenotes,gotoaxis.com/support/rmware

1.Downloadthelatestrmwareletoyourcomputer,availablefreeofchargeataxis.com/support/rmware

2.Logintotheproductasanadministrator.

3.GotoSettings>System>Maintenance.Followtheinstructionsonthepage.Whentheupgradehasnished,the

productrestartsautomatically.

AXISDeviceManagercanbeusedformultipleupgrades.Findoutmoreataxis.com/products/axis-device-manager

Technicalissues,cluesandsolutions

Ifyoucan’tndwhatyou’relookingforhere,trythetroubleshootingsectionataxis.com/support

Problemsupgradingthermware

FirmwareupgradefailureIfthermwareupgradefails,theproductreloadsthepreviousrmware.Themostcommonreason

isthatthewrongrmwarelehasbeenuploaded.Checkthatthenameofthermwarele

correspondstoyourproductandtryagain.

ProblemssettingtheIPaddress

Theproductislocatedona

differentsubnet

IftheIPaddressintendedfortheproductandtheIPaddressofthecomputerusedtoaccessthe

productarelocatedondifferentsubnets,youcannotsettheIPaddress.Contactyournetwork

administratortoobtainanIPaddress.

TheIPaddressisbeingused

byanotherdevice

DisconnecttheAxisproductfromthenetwork.Runthepingcommand(inaCommand/DOS

window,typepingandtheIPaddressoftheproduct):

•Ifyoureceive:Replyfrom<IPaddress>:bytes=32;time=10...

thismeansthattheIPaddressmayalreadybeinusebyanotherdeviceonthenetwork.

ObtainanewIPaddressfromthenetworkadministratorandreinstalltheproduct.

•Ifyoureceive:Requesttimedout,thismeansthattheIPaddressisavailable

forusewiththeAxisproduct.Checkallcablingandreinstalltheproduct.

PossibleIPaddressconict

withanotherdeviceonthe

samesubnet

ThestaticIPaddressintheAxisproductisusedbeforetheDHCPserversetsadynamicaddress.

ThismeansthatifthesamedefaultstaticIPaddressisalsousedbyanotherdevice,theremay

beproblemsaccessingtheproduct.

Theproductcannotbeaccessedfromabrowser

Cannotlogin

WhenHTTPSisenabled,ensurethatthecorrectprotocol(HTTPorHTTPS)isusedwhenattempting

tologin.Youmayneedtomanuallytypehttporhttpsinthebrowser’saddresseld.

Ifthepasswordfortheuserrootislost,theproductmustberesettothefactorydefaultsettings.

SeeHowtoresettofactorydefaultsettingsonpage17.

TheIPaddresshasbeen

changedbyDHCP

IPaddressesobtainedfromaDHCPserveraredynamicandmaychange.IftheIPaddresshasbeen

changed,useAXISIPUtilityorAXISDeviceManagertolocatetheproductonthenetwork.Identify

theproductusingitsmodelorserialnumber,orbytheDNSname(ifthenamehasbeencongured).

Ifrequired,astaticIPaddresscanbeassignedmanually.Forinstructions,gotoaxis.com/support

Certicateerrorwhenusing

IEEE802.1X

Forauthenticationtoworkproperly,thedateandtimesettingsintheAxisproductmustbe

synchronizedwithanNTPserver.GotoSettings>System>Dateandtime

AXISQ6054MkIIIPTZNetworkCamera

Troubleshooting

Theproductisaccessiblelocallybutnotexternally

Routerconguration

CheckthatyourrouterallowsincomingdatatrafctotheAxisproduct.Theroutermustsupport

UPnP

Firewallprotection

ChecktheInternetrewallwithyournetworkadministrator.

Problemswithstreaming

MulticastH.264only

accessiblebylocalclients

Checkifyourroutersupportsmulticasting,oriftheroutersettingsbetweentheclientandthe

productneedtobecongured.TheTTL(TimeToLive)valuemayneedtobeincreased.

NomulticastH.264

displayedintheclient

CheckwithyournetworkadministratorthatthemulticastaddressesusedbytheAxisproduct

arevalidforyournetwork.

Checkwithyournetworkadministratortoseeifthereisarewallpreventingviewing.

PoorrenderingofH.264

images

Ensurethatyourgraphicscardisusingthelatestdriver.Thelatestdriverscanusuallybe

downloadedfromthemanufacturer’swebsite.

Colorsaturationisdifferent

inH.264andMotionJPEG

Modifythesettingsforyourgraphicsadapter.Gototheadapter’sdocumentationformore

information.

Lowerframeratethan

expected

•SeePerformanceconsiderationsonpage19.

•Reducethenumberofapplicationsrunningontheclientcomputer.

•Limitthenumberofsimultaneousviewers.

•Checkwiththenetworkadministratorthatthereisenoughbandwidthavailable.

•Lowertheimageresolution.

•Logintotheproduct’swebpageandsetacapturemodethatprioritizesframerate.

Changingthecapturemodetoprioritizeframeratemightlowerthemaximum

resolutiondependingontheproductusedandcapturemodesavailable.

•Themaximumframespersecondisdependentontheutilityfrequency(60/50Hz)of

theAxisproduct.

Performanceconsiderations

Whensettingupyoursystem,itisimportanttoconsiderhowvarioussettingsandsituationsaffecttheperformance.Somefactors

affecttheamountofbandwidth(thebitrate)required,otherscanaffecttheframerate,andsomeaffectboth.Iftheloadonthe

CPUreachesitsmaximum,thisalsoaffectstheframerate.

Thefollowingfactorsarethemostimportanttoconsider:

•Highimageresolutionorlowercompressionlevelsresultinimagescontainingmoredatawhichinturnaffectsthe

bandwidth.

•RotatingthelensmanuallywillresultinbetterperformancecomparedtorotatingtheimagefromtheGUI.

•Removingorattachingthecoverwillrestartthecamera.

•AccessbylargenumbersofMotionJPEGorunicastH.264clientsaffectsthebandwidth.

•Simultaneousviewingofdifferentstreams(resolution,compression)bydifferentclientsaffectsbothframerateand

bandwidth.

Useidenticalstreamswhereverpossibletomaintainahighframerate.Streamprolescanbeusedtoensurethat

streamsareidentical.

•AccessingMotionJPEGandH.264videostreamssimultaneouslyaffectsbothframerateandbandwidth.

•Heavyusageofeventsettingsaffectstheproduct’sCPUloadwhichinturnaffectstheframerate.

•UsingHTTPSmayreduceframerate,inparticularifstreamingMotionJPEG.

•Heavynetworkutilizationduetopoorinfrastructureaffectsthebandwidth.

AXISQ6054MkIIIPTZNetworkCamera

Troubleshooting

•Viewingonpoorlyperformingclientcomputerslowersperceivedperformanceandaffectsframerate.

•RunningmultipleAXISCameraApplicationPlatform(ACAP)applicationssimultaneouslymayaffecttheframerateand

thegeneralperformance.

AXISQ6054MkIIIPTZNetworkCamera

Speciﬁcations

Tondthelatestversionoftheproduct’sdatasheet,gototheproductpageataxis.comandlocateSupport&Documentation.

LEDindicators

StatusLED

Indication

Unlit

Connectionandnormaloperation.

GreenShowssteadygreenfor10secondsfornormaloperationafterstartupcompleted.

Amber

Steadyduringstartup.Flashesduringrmwareupgradeorresettofactorydefault.

Amber/RedFlashesamber/redifnetworkconnectionisunavailableorlost.

SDcardslot

NO NO

TICE TICE

TICE

•RiskofdamagetoSDcard.Donotusesharptools,metalobjects,orexcessiveforcewheninsertingorremovingthe

SDcard.Useyourngerstoinsertandremovethecard.

•Riskofdatalossandcorruptedrecordings.DonotremovetheSDcardwhiletheproductisrunning.UnmounttheSDcard

fromtheproduct’swebpagebeforeremoval.

ThisproductsupportsSD/SDHC/SDXCcards.

ForSDcardrecommendations,seeaxis.com

SD,SDHC,andSDXCLogosaretrademarksofSD-3CLLC.SD,SDHCandSDXCaretrademarksorregistered

trademarksofSD-3C,LLCintheUnitedStates,othercountriesorboth.

Buttons

Controlbutton

Thecontrolbuttonisusedfor:

•Resettingtheproducttofactorydefaultsettings.SeeHowtoresettofactorydefaultsettingsonpage17.

•ConnectingtoanAXISVideoHostingSystemservice.Toconnect,pressandholdthebuttonforabout3secondsuntilthe

statusLEDashesgreen.

Powerbutton

Pressandholdthepowerbuttontotemporarilypowertheproductwhenthedomecoverisremoved.Thepowerbuttonisalsoused

withthecontrolbuttontoresetthecameratofactorydefaultsettings.Seepage17.

Connectors

Networkconnector

RJ45EthernetconnectorwithPoweroverEthernetPlus(PoE+).

NO NO

TICE TICE

TICE

Usethesuppliedmidspan.

AXISQ6054MkIIIPTZNetworkCamera

Speciﬁcations

Multiconnector

Terminalconnectorforconnectingexternalequipment:

•Audioequipment

•Input/Output(I/O)devices

•AC/DCpowersupply

Whenconnectingexternalequipment,aseparatelysoldAxismulticableisrequiredinordertomaintaintheproduct’sIPrating.

Formoreinformation,seeMulticableconnectorsonpage22.

Multicableconnectors

Multicableoverview

Cameramulticonnector

Audioin(pink)

Audioout(green)

Powerconnector,3-pin

I/Oterminalblock,6-pin

Themulticableprovidesthefollowingconnectors:

Powerconnector-3-pinterminalblockusedforpowerinput.UseaSafetyExtraLowVoltage(SELV)compliantlimitedpowersource

(LPS)witheitheraratedoutputpowerlimitedto≤100Woraratedoutputcurrentlimitedto≤5A.

AXISQ6054MkIIIPTZNetworkCamera

Speciﬁcations

DCpowerinputACpowerinput

Audioin(pink)-3.5mminputforamonomicrophone,oraline-inmonosignal(leftchannelisusedfromastereosignal).

Audioout(green)-3.5mmoutputforaudio(linelevel)thatcanbeconnectedtoapublicaddress(PA)systemoranactivespeaker

withabuilt-inamplier.Astereoconnectormustbeusedfortheaudioout.

I/Oterminalconnector-Usewithexternaldevicesincombinationwith,forexample,tamperingalarms,motiondetection,event

triggering,andalarmnotications.Inadditiontothe0VDCreferencepointandpower(DCoutput),theI/Oconnectorprovidesthe

interfaceto:

•Digitaloutput—ForconnectingexternaldevicessuchasrelaysandLEDs.Connecteddevicescanbeactivatedby

theVAPIX®ApplicationProgrammingInterfaceorfromtheproduct’swebpage.

•Digitalinput—Forconnectingexternaldevicesthatcantogglebetweenanopenandclosedcircuit,forexample

PIRdetectors,door/windowcontacts,andglassbreakdetectors.

FunctionPinNotes

Specications

0VDC(-)

DCoutput

Canbeusedtopowerauxiliaryequipment.

Note:Thispincanonlybeusedaspowerout.

3.3VDC

Maxload=250mA

Digitalinput–Connecttopin1toactivate,orleave

oating(unconnected)todeactivate.

0tomax40VDC

Congurable(Input

orOutput)

3–6

Digitaloutput–Connecttopin1toactivate,orleave

oating(unconnected)todeactivate..Ifusedwithan

inductiveload,e.g.arelay,adiodemustbeconnected

inparallelwiththeload,forprotectionagainstvoltage

transients.

0tomax40VDC,open

drain,100mA

AXISQ6054MkIIIPTZNetworkCamera

Speciﬁcations

0VDC(-)

DCoutput3.3V,max250mA

I/Oconguredasinput

I/Oconguredasoutput

UserManualVer.M1.9

AXISQ6054MkIIIPTZNetworkCamera

Date:June2018

PartNo.T10128027

Axis 01481-002 Q6054 Mk III Indoor PTZ Dome Network Camera

Product's Documents

Axis Q6054 Mk III User Manual

Specifications

Axis 01481-002 Questions and Answers