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15
TROUBLESHOOTING/FAQS
Why is the ice-making cycle activated but no ice is being produced?
The ambient temperature is too high and/or the water is too hot. Move the ice maker to a
cooler environment (between approximately 50°F/10°C and 90°F/32°C) and ll the water
reservoir with cold water.
Why is the unit producing low-quality (misshapen or broken) ice?
This can be due to poor heat distribution. For proper ventilation, ensure there is empty
space (at least 6 inches) on all sides of the ice maker. Alternatively, the ambient or water
temperature may be too high. Move the ice maker to a cooler area and rell the water
reservoir with cold water.
Why does the ice have a strange taste?
The water is not fresh, or the unit needs to be cleaned. Rell the reservoir with clean
drinking water regularly (at least once per day). If the issue persists, follow the directions
in Cleaning and Maintenance on p. 17, and use the self-cleaning feature to sanitize the ice
maker’s interior parts.
If a problem or issue persists after following the instructions on the Troubleshooting
pages, contact Chefman® Customer Support at support@chefman.com for further
assistance.
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