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24
PROBLEM POSSIBLE CAUSES WHAT TO DO
Coee not hot enough.
• Cups not pre-heated. • Rinse cups under hot water outlet.
• Portalter not pre-heated. • Rinse portalter under hot water
outlet. Dry thoroughly.
• Milk not hot enough
(if making a cappuccino
or latté etc).
• Texture milk for a longer period
of time.
• Water temperature needs
to be adjusted.
• Increase the brew temperature refer
to 'Adjusting Shot Temperature'
page 15.
No crema.
• Coee tamped too lightly.
• Tamp betweens or 10-15kg of
pressure.
• Coee is ground too coarsely. • Use slightly ner grind.
Refer to ‘Setting the Grind Size’,
page 12 and ‘Under Extraction’,
page 14.
• Coee beans or pre-ground
coee are not fresh.
• If grinding fresh whole coee
beans, use freshly roasted coee
beans with a ‘Roasted On’ date and
consume between 5–20 days after
that date.
• If using pre-ground coee, use
within a week of grinding.
• The lter basket may
be blocked.
• Use the pin on the end of the
provided cleaning tool to unblock
the hole(s).
• If the hole(s) remain blocked,
dissolve a cleaning tablet in hot
water and soak lter basket and
portalter in solution for approx. 20
minutes. Rinse thoroughly.
• Single Wall lter baskets are
being used with pre-ground
coee.
• Ensure you use Dual Wall lter
baskets with pre-ground coee.
Water leaking.
• Water tank is not fully inserted
and locked into position.
• Push water tank down completely
to lock into place.
Machine is on but
ceases to operate.
• The safety thermal-cut out may
have activated due to the pump
or grinder overheating.
• Press the POWER button to switch
the machine o and unplug from
the power outlet. Allow to cool for
about 30–60 minutes.
• If problem persists, call Sage
Support.
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