NA 9618 Laser Cinema E-manual
Contents
First-Time Use
Using the E-Manual............................................................................................................................3
Home Screen......................................................................................................................................3
Connecting to the Internet..................................................................................................................3
Using a Google Account.................................................................................................................... 5
Selecting Inputs.................................................................................................................................. 5
Using the Console Voice Service...................................................................................................... 6
Benefits of Smart Console
Using Voice Control........................................................................................................................... 7
Content Sharing..................................................................................................................................8
Using Apps......................................................................................................................................... 9
Apps Settings and Permissions....................................................................................................... 10
Enhanced Viewing............................................................................................................................11
Connecting to External Devices
Connection Guide.............................................................................................................................12
Remote & Accessories.....................................................................................................................12
Connecting Bluetooth Devices......................................................................................................... 15
Connecting a Set Top Box...............................................................................................................16
Connecting a Blu-ray or DVD Player...............................................................................................16
Sharing your Smart Phone/Computer Screen on the Console........................................................16
Using AirPlay and HomeKit..............................................................................................................17
Connecting USB Devices.................................................................................................................18
Connecting Headphones.................................................................................................................. 18
Connecting Audio Visual (AV) Devices............................................................................................19
Connecting Speakers or Other Audio Receivers.............................................................................19
Connecting a Digital Audio System with ARC/eARC.......................................................................20
Connecting a PC.............................................................................................................................. 21
Settings Overview
Picture...............................................................................................................................................22
Screen...............................................................................................................................................27
Laser Settings...................................................................................................................................28
Sound................................................................................................................................................31
Network & Internet........................................................................................................................... 35
General............................................................................................................................................. 35
System message.............................................................................................................................. 38
Reset to Factory Default.................................................................................................................. 39
Entertainment
1
Contents
Game................................................................................................................................................ 40
SoundBar Settings............................................................................................................................41
Sports................................................................................................................................................41
Media................................................................................................................................................ 42
Accessibility Features
Captions Setup................................................................................................................................. 46
High contrast text............................................................................................................................. 46
Text to speech..................................................................................................................................46
Accessibility shortcut........................................................................................................................ 47
TalkBack........................................................................................................................................... 47
Accessibility Menu Setup................................................................................................................. 47
Select to speak.................................................................................................................................47
Switch Access.................................................................................................................................. 48
Troubleshooting
FAQ...................................................................................................................................................49
Troubleshooting Guide..................................................................................................................... 54
Picture Issues................................................................................................................................... 54
Sound Issues....................................................................................................................................55
Network Issues................................................................................................................................. 56
Apps Issues...................................................................................................................................... 57
Remote Control Issues.....................................................................................................................58
External Device Connection Issues................................................................................................. 59
HDMI & CEC Issues........................................................................................................................ 60
Voice Service Issues........................................................................................................................ 61
Media Files....................................................................................................................................... 62
Other Issues..................................................................................................................................... 62
2
First-Time Use
Using the E-Manual
View the embedded E-Manual that contains information about your console's key features.
Disclaimer:
• Instructions and images through this manual are only for reference and may differ from the actual product.
Launch the E-Manual
Press button on your remote control to select Settings > Help & Feedback > E-Manual.
Scan the QR Code with your Smart Phone to open the E-Manual on your device.
Note:
• The black background icon stands for the button on the remote control.
• The grey background icon stands for the icons on the screen of the device for selecting.
Use the Buttons in the E-Manual
• Search
You can use icon on the top of the E-Manual to search for the product feature information, and the E-
Manual will provide all the titles and content that contains the search information.
• Setting
You can use icon on the top of the E-Manual home screen to adjust the text size.
Home Screen
All functions can be accessed from the Home screen.
Display the Home Screen
Press button on your remote control to enter the Home screen.
To exit the Home screen, use your remote control or use the navigation buttons on the screen to move the
cursor to other icons, press button to enter and select your desired service.
Connecting to the Internet
To get access to the Internet using a wired connection or connecting to an available wireless network.
Connect to a Wired (Ethernet) Network
To get access to the Internet using a wired connection, it is recommended to use a modem or router that
supports Dynamic Host Configuration Protocol (DHCP). Modems and routers that support DHCP automatically
provide the IP address, subnet mask, gateway, and DNS, so you do not have to enter them manually. Most
home networks already have DHCP.
See the illustration below.
3
First-Time Use
After connecting to a wired (Ethernet) network:
Press button on your remote control to select Settings > Network & Internet.
Go to ETHERNET section, and set the network by pressing button to enter the submenu.
• Connection Type
Show whether the Ethernet is connected.
• Proxy settings
You can set the proxy server.
• IP settings
Configure the IP setting for your network connection.
Related information
Network & Internet on page 35
Network Issues on page 56
My console cannot connect to the network. on page 50
Connect to a Wireless Network
To connect to an available wireless network, make sure that you turn on your wireless router and have the
wireless router's SSID and password before attempting to connect.
To get access to the Internet using a wireless connection:
Press button on your remote control to select Settings > Network & Internet > Wi-Fi.
To get access to the Internet in a wireless way:
1. Turn on your Wi-Fi.
2. The list of networks will display automatically.
3. Select a wireless network from the list, and input the password.
4. If the network connection does not appear in the list, select See all to display all the list, or select Add new
network to input a wireless network name, select the type of security mode, and enter password.
Related information
Network & Internet on page 35
Network Issues on page 56
My console cannot connect to the network. on page 50
4
First-Time Use
Internet Related Features
• Content Sharing
To view media content, like videos, music or photos saved in your Android/iOS/PC device on your screen.
For more information, please refer to Benefits of Smart Console > Content Sharing in this manual.
• Sharing your Smart Phone/Computer Screen on the Console
To mirror your mobile device or computer screen to the console. For more information, please refer to
Connecting to External Devices > Sharing your Smart Phone/Computer Screen on the Consolein this
manual.
Using a Google Account
Sign in with Google to get apps, Google Assistant, and personalized recommendations.
Signing into an account
When you turn on the console for the first time, you can select Set up Google TV to sign into a Google
Account by the setup guide, if you select Set up basic TV, you can also set it later by pressing button to
select Set up Google TV.
• Set up with the Google Home app
• Set up on TV instead
Before signing into your Google account, make sure your console is connected to the network. For more about
network settings, please refer to Connect to a Wired (Ethernet) Network or Connect to a Wireless Network in
this manual, after the network is connected, enter your E-mail/phone and password, select Sign In.
Adding a kid account
You can create a personalized space for your kid with access to content they love and tools to help keep you
in control.
1.
After the network is connected, > Settings > Accounts & sign-in > Add a kid.
2. Set up Google TV for a kid in your family, you can do the same for more kids later.
Adding another account
You can use other accounts within Google apps like YouTube, but you won't see recommendations for those
accounts on the Google TV home screen.
Before creating a new account, make sure your console is connected to the network. For more about network
settings, please refer to Connect to a Wired (Ethernet) Network or Connect to a Wireless Network in this
manual.
1.
After the network is connected, > Settings > Accounts & Sign-in > Add an account.
2. Enter E-mail/phone and password.
3.
Press .
Selecting Inputs
Access to connected external devices including wireless connected devices.
5
First-Time Use
Switch between external devices connected to the console
1.
Press / button on your remote control.
2. Select your desired input source.
Edit the name of input sources
1.
Press / button on your remote control.
2.
Press button to rename input.
Note:
• Maximum name length is 36 characters.
Using the Console Voice Service
Access the Voice Service
Press button on your remote control to access the Voice Service. Before use Voice Service, please pair
bluetooth remote control to your console first.
Use the remote microphone
You can enjoy interacting with the voice assistant using your voice by just pressing and holding the button
on your remote control.
Note:
• Voice Service feature may not be applicable in some models/countries/regions.
•
Remote control with button is only available in some models/countries/regions.
• To use this function, End User License Agreement and corresponding Smart feature privacy policy/terms
and conditions may be required to be agreed to.
6
Benefits of Smart Console
Using Voice Control
Set up voice assistant to control your console just by your voice.
Google Voice Setup
Voice Control may not be applicable in some models/countries/regions.
Google Assistant
You can ask for information, search for your favorite movies, control your console and more, just by asking
Google Assistant.
Before setting up Google Assistant, connect your console to the network and sign in your Google account.
How to start Google Assistant
You can choose this way to start Google Assistant:
•
Press / button on your remote control.
Note:
• To start Google Assistant, you need to pair the remote first.
• The Google Assistant function may not be applicable in some models/countries/regions.
• The setup steps above may vary depending on actual products.
Alexa Setup
Set up to control your console with any Alexa-enabled devices. Alexa can help you change the console
configuration. Using just your voice, you can change inputs, volume, and more. Just ask Alexa.
What is required to control your console with Amazon Alexa?
• Android console models that support the Alexa skill.
• Amazon Echo device or Alexa App.
• Amazon account for Alexa App or Echo device. If you don't have the account, please create one before the
setup process.
• My Brilliant Life account to link your console, you can create it before the setup process or in the period.
• Home network with Wi-Fi capabilities.
• For issues of accessing your Amazon account and using the Alexa app during setup, please visit
amazon.com for help.
How to set up Alexa
1.
Press button, select Settings > System > Advanced System > Device control with Alexa.
2. Select Enable Now.
3. Link the console to My Brilliant Life account. Scan the QR code with your phone, or visit the website on
your phone or computer, sign in your My Brilliant Life account, and enter the code showed on the screen.
The webpage and code will be expired after a few minutes.
4. Next, the screen shows a list of device name. Select one from it or enter a custom name. Then, your
console will appear in the device name list on your phone or computer.
5. Download the Alexa app on your smart phone. Open the app and sign in with your Amazon account.
7
Benefits of Smart Console
6. In the Alexa app, select Skills section, search and enable My Brilliant Life skill. Follow the instructions
to link your Amazon account by entering the same My Brilliant Life account that you've signed on your
console.
7. After you enabled the skill and the console is discovered in Alexa app, the page on the screen will
automatically jump.
8. Now you can ask Alexa try some functions available for console.
Note:
• Use external Alexa-enabled devices (e.g. Alexa App, Echo) to control your console by using just your
voice.
• After your My Brilliant Life account is created but you can't see the Link your console step on your phone
or computer, please sign out account and re-visit URL and sign in again.
• If you do not see "Device control with Alexa" in the System settings, then your console does not support
Alexa.
• The Alexa function may not be applicable in some models/countries/regions.
• The setup steps above may vary depending on actual products.
Voice Service Other Issues
If you want to turn on your console with Alexa-enabled devices (e.g. Echo, Echo show) or Google Home
devices (e.g. Google Home, Google Nest Hub), please:
1.
Turn on Wake on Cast at > Settings > System > Advanced System.
2. Make sure your console and Alexa-enabled devices/Google Home devices are connected to the same
network environment.
Note:
• Only Alexa (Alexa skill is enabled) and Google Smart Home Service support turning on your console with
Alexa Echo or Google Home.
• This function may not be applicable in some models/countries/regions.
Related information
Connect to a Wired (Ethernet) Network on page 3
Connect to a Wireless Network
Content Sharing
Content Sharing allows you to view media content, like videos, music or photos saved in your Android/iOS/PC
device on your screen.
Share Media Content from your Device
1. Connect your console and Android/iOS/PC device to the same network.
2.
Turn on Content Sharing at > Settings > System > Advanced System > Content Sharing.
3. Turn on the content sharing function in your Android/iOS/PC device.
4. Find the console name in the search list of your device and select it. Wait for the connection progress to
complete.
5. On your Android/iOS/PC device, choose the media content you want to share on your console.
8
Benefits of Smart Console
Related information
Connect to a Wired (Ethernet) Network on page 3
Connect to a Wireless Network on page 4
Play Media Content from your Device on the Console
You can connect media content saved in your Android/iOS/PC device to your local network and play the
content on your console.
1. Connect your console and Android/iOS/PC device to the same network.
2.
Turn on Content Sharing at > Settings > System > Advanced System > Content Sharing.
3. Make sure your media content in your Android/iOS/PC device are visible through the local network.
4.
On your console, select a device with media content at > Settings > Apps > MediaCenter, or >
Your apps > MediaCenter. The media content list in your Android/iOS/PC device appears.
5. Select a media content item from the list to play.
Note:
• Content may not be played depending on the file format.
• Content may not be played smoothly, or the function may not work properly due to the network condition.
Using Apps
> Apps
From the Apps screen, there are many recommended apps for you, you can find your favorites and use them
very easily.
You can find popular apps by App categories, other devices, etc.
Numerous factory-installed apps are available for you to choose for your entertainment preferences.
Install an App
Even though your console has numerous factory-installed apps, there may be others that you would like to
download.
To install an app:
1. From the Apps screen, you can use the search box to search for your apps and games that you want to
install.
2. Select the Install. The selected app is installed on the console.
Note:
9
Benefits of Smart Console
• To use this function, your console must be connected to the Internet.
• Adding apps is free, but it might cost you money when using some apps.
Manage Apps
To move an app:
1.
From the Apps screen, use the navigation buttons on your remote control to select the app that you want to
move. Long press button.
2. Select Move.
3.
Use the navigation buttons on your remote control to move the location of the app. Press button to
confirm.
4.
Press button to finish.
Remove an App
You can only delete apps that you've installed to the console. Factory-installed apps can not be deleted.
To delete an app:
1.
From the Apps screen, use the D-pad on your remote control to select the app that you want to remove.
Long press button and select View details.
2. Select Uninstall.
3. A dialog message displays that asks "Do you want to uninstall this app?". Confirm OK and the app will be
removed from all users on the device.
Note:
•
If you don't find the app that you want to remove on the home page, you can press > Settings > Apps
> See all apps.
Apps Settings and Permissions
You can find all the apps on the console at > Settings > Apps > See all apps.
Select the app, you can see the app's Version, Storage used, or you can Open, Uninstall/Force stop,
Uninstall updates, Disable, etc.
Clear data
> Settings > Apps, select the app, then select Clear data.
All this app's data will be deleted permanently. This includes all files, settings, accounts, databases, etc.
Clear cache
Clear cache of applications and system.
Clear defaults
Clear defaults for apps.
10
Benefits of Smart Console
Permissions
You can turn on or off the Location, and if you turn on Remove permissions and free up space, you can
protect your data, permissions for this app will be removed if the app is unused for a few months.
Enhanced Viewing
Press button on your remote control to select Settings > System > Advanced System > Enhanced
Viewing
You can turn on Enhanced Viewing features to enhance viewing experience.
This function may not be applicable in some models/countries/regions.
Automatic Content Recognition
Provide picture quality and audio quality adjustment for the current content.
This function may not be applicable in some models/countries/regions.
To use this function, you should accept End User License Agreement and smart feature privacy policy/terms
and conditions.
You will see the other Enhanced Viewing settings change from a greyed out state to highlighted. When this
occurs, Picture Mode Auto Adaptation and Sound Mode Auto Adaptation features will be enabled.
Picture Mode Auto Adaptation
Automatically switch to the best picture mode for the current content.
This function may not be applicable in some models/countries/regions.
Sound Mode Auto Adaptation
Automatically switch to the best sound mode for the current content.
This function may not be applicable in some models/countries/regions.
11
Connecting to External Devices
Connection Guide
Remote & Accessories
• Connect Remote Control
• Use HDMI & CEC
• Control the Console with a Keyboard, Mouse or Gamepad
Connecting Bluetooth Devices
• Turn on Bluetooth Feature on your Console
• Connect a Bluetooth Device
• Listen to the Audio through Bluetooth Devices
• Listen to your Mobile Device Audio through the Console Bluetooth Speaker
Using AirPlay and HomeKit
• Using AirPlay
• Using HomeKit
Connecting Input Devices
• Set Top Box
• Blu-ray or DVD Player
• Sharing your Smart Phone/Computer Screen on the Console
• USB Devices
• Audio Visual(AV) Devices
• PC
Connecting Output Devices
• Headphones
• Speakers or other Audio Receivers
• Digital Audio System with ARC/eARC
Remote & Accessories
Connect remote controls or other accessories, such as keyboard, mouse and gamepad, to interact with your
smart console easily.
Connect Remote Control
Pair the Bluetooth remote control with the console.
1. To pair the Bluetooth remote control to the console after you power the console on for the first time, there
will be instructions on how to pair the remote control.
2.
If your remote control fails to pair with the console, keep the remote control within 10 feet (304.8 cm) from
the console, hold and button at the same time or button at least 3 seconds to start pairing until
you see the light pulsing on the remote control.
12
Connecting to External Devices
Note:
•
If your remote control fails to pair with the console, check the Bluetooth is set On by pressing button
to select Settings > Remotes & Accessories > Bluetooth to On.
• This function may not be applicable in some models/countries/regions.
• If an error occurred while trying to pair the remote control, it could have been caused by interference. Try
to remove what is causing the interference and try pairing again.
• If an error occurred with the remote control while using sufficiently charged batteries, you can take out the
batteries for 1~2 seconds then insert them back again. Now the remote control will work normally.
• The remote control cannot be paired to the console while the console is in standby mode.
Use HDMI&CEC
Use the console's remote to control external devices that are connected to the console by an HDMI cable. The
external devices need to support HDMI&CEC function.
Connecting an external device through HDMI&CEC function
Press button to select Settings > Channels & Inputs > External inputs > HDMI control.
1. Set HDMI control to On.
2. Connect an HDMI&CEC compliant device to the console.
3. Turn on the connected external device. The device is automatically connected to the console. After
connection is finished, you can access the menu of the connected device on your console screen using
your console remote control and control the device.
Enabling device auto power off
Press button to select Settings > Channels & Inputs > External inputs > Device auto power off.
Set to On to turn off CEC compatible external devices when the console is turned off.
Enabling Serial/IP Control Port
Establish communication with PC through LAN or serial port on the console. You can input commands on PC
to control the console, such as turn on/off the console, select an input source or adjust the OSD menu , etc.
Press button to select Settings > Channels & Inputs > External inputs > Serial/IP Control Port.
When set to On, the serial/IP control port can be used.
Enabling Control4 Control Port
Press button to select Settings > Channels & Inputs > External inputs > Control4 Control Port.
Control4 offers a personalised and unified smart home system to automatically control connected devices
including lighting, audio, video, climate control, intercom, and security. Control and linkage between devices
can be achieved through drivers and protocols provided by Control4.
• Turn on Control4 Control Port and agree the linkage on the console, then the console can receive
commands from controller and perform basic operations, such as turning on or off, volume up or down.
• Turn off Control4 Control Port on the console, Control4 device is unable to control the console.
Note:
• This function may not be applicable in some models/countries/regions.
13
Connecting to External Devices
• To use this function, End User License Agreement and corresponding Smart feature privacy policy/terms
and conditions may be required to be agreed to.
• Make sure your console and Control4 device are connected to the same network environment.
•
If you want to turn on the console via Control4 device, please turn on Wake on Cast by pressing
button to select Settings > System > Advanced System.
Enabling TV auto power on
Press button to select Settings > Channels & Inputs > External inputs > TV auto power on.
Set to On to turn on the console when CEC compatible external devices is turned on.
HDMI format function
In HDMI source, press button to select HDMI Format.
Please select Enhanced Format if your HDMI device supports 4K HDR. If it does not support 4K HDR, please
select Standard Format.
Note:
• HDMI cables must be used to connect HDMI & CEC compatible devices to your console.
• The HDMI & CEC feature of the connected device must be turned on.
• If you connect an HDMI device that is not HDMI & CEC compatible, all the HDMI & CEC control features
do not work.
• Depending on the connected HDMI device, the HDMI & CEC control feature may not work.
• The HDMI & CEC feature supports One Touch Play, Routing Control, System Standby, Device OSD Name
Transfer, Remote Control Pass Through, Give Device Power Status, System Audio Control.
Related information
HDMI & CEC Issues on page 60
Control the Console with a Keyboard, Mouse or Gamepad
Connect a keyboard, mouse or gamepad to control your console easily.
Connect a USB keyboard, mouse or gamepad
Plug the keyboard, mouse or gamepad cable into the USB port of your console.
Connect a Bluetooth keyboard, mouse or gamepad
Find the Bluetooth device name in Settings > Remotes & Accessories and select it.
Note:
• Keyboard, mouse, or gamepad connected via USB or Bluetooth technology may not be usable with some
Apps.
• Bluetooth function may not be supported depending on the models/countries/regions.
• For more information about how to connect a Bluetooth device, refer to the Bluetooth device's user
manual.
Related information
Connecting a Bluetooth Device on page 15
14
Connecting to External Devices
Connecting Bluetooth Devices
You can connect to devices using Bluetooth technology.
Turn on Bluetooth Feature on your Console
Press button on your remote and select Settings > Remotes & Accessories and set Bluetooth to On.
If you want the console can be searched by other Bluetooth devices, press button to select Settings >
Remotes & Accessories > Visibility to On.
Connecting a Bluetooth Device
To pair a Bluetooth device, such as Bluetooth headphones, speakers, keyboards, mouse or even mobile
devices:
1.
Press button on your remote and select Settings > Remotes & Accessories and set Bluetooth to
On.
2. Before pairing your Bluetooth devices, make sure they're in pairing mode and put devices within range of
the console. To put your Bluetooth devices in pairing mode, refer to the user manual of devices.
3.
Press button to select Settings > Remotes & Accessories > Pair accessory to put the console in
pairing mode. A list of available Bluetooth devices will be displayed.
4. Select the desired device from the list, then follow the onscreen instructions. If you are prompted to enter a
passcode, refer to the user manual of the device. After pairing is completed, the device is connected and is
stored to the console.
Note:
• You need to unpair a paired device first if the maximum number of paired devices was reached.
• For more information, please refer to Settings Overview > Sound > Configure Advanced Settings >
Wired Headphone
Note:
• One Bluetooth speaker or Bluetooth headphone can be connected to the console all the time, also you can
select Headphone Only.
• Some compatibility issues may occur depending on the Bluetooth device support.
• Bluetooth keyboards may not be functional with some applications.
• The console and Bluetooth devices may become disconnected if the distance between them is too long.
• This function may not be applicable in some models/countries/regions.
Listen to the Audio through Bluetooth Devices
1. Pair the Bluetooth audio devices using the console's Bluetooth function. Refer to the user manual of your
audio device such as Bluetooth speaker, sound bar and headphones for detailed connection steps and
usage.
2.
Press button on your remote control to select Settings > Display & Sound > Audio Output, and then
select the Bluetooth Speaker option to listen to the audio through bluetooth devices.
Note:
• Compatibility issues may occur depending on the Bluetooth device.
• The console and Bluetooth devices may become disconnected if the distance between them is too long.
15
Connecting to External Devices
• This function may not be applicable in some models/countries/regions.
Listen to your Mobile Device Audio through the Console Bluetooth Speaker
Mobile devices are connected to the console via Bluetooth and audio is played via the console speaker.
When your mobile device is connected to the console via Bluetooth, you can play your mobile device music
through the console built-in speakers.
Go to your mobile settings to enable Bluetooth and choose the console to connect.
To use this function, make sure to select Speaker at > Settings > Display & Sound > Audio Output.
Note:
• This function may not be applicable in some models/countries/regions.
Related information
Select Speakers on page 31
Connecting a Set Top Box
Before connecting a Set Top Box to the console, make sure the console and Set Top Box are switched off.
Most STB's can be connected via HDMI, HDMI offers the best picture and sound quality. For more information
about how to connect a Set Top Box to your console, please refer to Connecting to External Devices >
Connecting Audio Visual (AV) Devices in this manual.
When the connection is completed, turn on your console and Set Top Box, switch to the input source by
pressing button on your remote control to select Inputs or press the / button to change to the port
that you connected your Set Top Box to.
Connecting a Blu-ray or DVD Player
Before connecting a Blu-ray or DVD player to the console, make sure the console and Blu-ray or DVD player
are switched off.
It is recommended to connect your devices with a HDMI cable (if HDMI port is available) to enjoy better picture
and sound quality. For more information about how to connect a Blu-ray or DVD player to your console,
please refer to Connecting to External Devices > Connecting Audio Visual (AV) Devices in this manual.
When the connection is completed, turn on your console and Blu-ray or DVD player, switch to the input source
by pressing button on your remote control to select Inputs or press the / button to change to the
port that you connected your Blu-ray or DVD player to.
Sharing your Smart Phone/Computer Screen on the Console
Mirror content from your mobile device to the console. View videos, photos and more from your device on your
console screen.
Press button to select Apps > Connection Tips select Screen Sharing.
1. Connect your mobile device to the WLAN network.
2. Turn on the casting function of your Android/Windows10 device. The function name and location will be
different according to your device. The feature may be called "Wireless display", "Smart view", "Wireless
projection", etc.
16
Connecting to External Devices
3. Find the console name in the searching list of your device and select it to connect to your console. Your
mobile device's screen will be mirrored once you select your console. You can close Screen sharing
application with BACK or EXIT button.
Note:
• Some mobile devices may not support casting feature.
Related information
Connect to a Wireless Network on page 4
Using AirPlay and HomeKit
Note:
• This function may not be applicable in some models/countries/regions.
• Use of the Works with Apple badge means that an accessory has been designed to work specifically with
the technology identified in the badge and has been certified by the developer to meet Apple performance
standards. Apple is not responsible for the operation of this device or its compliance with safety and
regulatory standards.
Using AirPlay
Use AirPlay to wirelessly share audio and video content from your iPhone, iPad, or Mac to your console.
Stream music and videos, share your photos, or mirror exactly whatʼs on your deviceʼs screen.
AirPlay is a source in Inputs. Press the / button on your remote control to show the input list, then
select AirPlay to enter AirPlay. Then you can select AirPlay and HomeKit Settings. You can also find AirPlay
and HomeKit settings in system settings on your console.
How to use AirPlay:
1. Make sure your Apple device is connected to the same network as your console.
2.
Locate the AirPlay icon on supported media apps, or the Screen Mirroring icon in Control Center on your
Apple device. Depending on the content, these steps may vary:
•
To mirror your deviceʼs screen, open Control Center and tap Screen Mirroring .
•
To stream audio from supported music or podcast apps, tap AirPlay audio .
•
To stream video from supported apps, tap AirPlay video .
3. Select your console from the list to begin using AirPlay.
17
Connecting to External Devices
Note:
• An AirPlay-enabled console.
• The console and Apple devices are connected to the same network.
• The icon is only for reference. In some apps, you may have to tap another icon first.
• If an AirPlay passcode appears on your console screen, enter the passcode on your Apple device to
continue.
Using HomeKit
Use HomeKit to easily and securely control your console using your Apple devices.
1. To set up HomeKit, open AirPlay and HomeKit settings on the console. Locate the HomeKit section and
select 'Set Up'.
2. The HomeKit setup screen will display a pairing QR code on the console. Use your iPhone or iPad to scan
the QR code, then follow the on-screen directions to complete HomeKit setup.
Note:
• Available operations vary depending on the version of the app and software.
Connecting USB Devices
Connect the USB devices such as hard drives, USB sticks and digital cameras for browsing photos, listening
to music.
• Support the USB disk 4G, 8G, 16G, 32G, 64G, 128G and other common market size, and 8T hard drive is
currently supported.
• Support format: NTFS, FAT32.
• Certain digital cameras may not be compatible with the console.
Select the content you want to play or view. For more information, please refer to Entertainment > Media in
this manual.
Connecting Headphones
You can connect a pair of headphones (not provided) to the HEADPHONE port on your console. While the
headphone is connected, the sound from the built-in speakers will be disabled. For more information, please
refer to Settings Overview > Sound > Configure Advanced Settings > Wired Headphone.
18
Connecting to External Devices
Note:
• Headphone port may not be available in some models.
• Headphones with microphones are not supported.
• If Wired Headphone is selected in Settings > Display & Sound > Audio Output, the headphone will
have sound output.
Connecting Audio Visual (AV) Devices
Connect with a HDMI cable
To connect an AV device with a HDMI cable (not provided), see the illustration below.
When the connection is completed, using your remote control, press / button, and select the
corresponding HDMI input.
Note:
• Please refer to the User Manual of your device for step-by-step instructions.
• Some devices, such as DVD players, require the HDMI signal to be set to the correct format in the device
settings. Please consult your device user manual for instructions.
• If there is no sound from your console, configure the device audio settings.
Related information
Use HDMI&CEC on page 13
Connecting Speakers or Other Audio Receivers
To connect speakers or other audio receivers with an audio cable (not provided), see the illustration below.
Ensure the audio connected devices are switched on before switching on the console.
When a digital audio system is connected to the DIGITAL AUDIO OUT port, decrease the console volume,
and use your digital audio system to control the volume.
19
Connecting to External Devices
Note:
• If you prefer to use Audio Return Channel/Enhanced Audio Return Channel, please refer to Connecting to
External Devices > Connecting a Digital Audio System with ARC/eARC in this manual.
•
You can connect the DIGITAL AUDIO OUT port on the back of the console to the optical port on the
amplifier. Then go to > Settings > Display & Sound > Sound > Digital Audio Output > Digital
Audio Format to choose to select Dolby Audio - Dolby Digital to receive the Dolby Digital audio.
Related information
Select Speakers on page 31
Connecting a Digital Audio System with ARC/eARC
If you would like to use the Audio Return Channel (ARC) or enhanced Audio Return Channel (eARC) feature
to send sound from the console by a HDMI cable to a digital sound system, you can connect it to the HDMI
(ARC/eARC) port of your console.
By using this feature, you can also control the sound system with your console remote instead of using the
remotes for each device.
After the connection:
1. Power on the sound system.
2.
Press button on your remote control to select Settings > Display & Sound > Audio Output > HDMI
(ARC/eARC). If the device supports eARC function, press button and select Settings > Display &
Sound > Sound > eARC to Auto.
Note:
• Audio receiver must support ARC function.
• If the device has an Input Selector feature, then make sure to change it to console.
• When this port is used for ARC function, it can be used as signal input when a DVD is connected to an
amplifier and the amplifier is connected to the console at the same time. Some amplifiers may not support
series connection.
•
5.1 CH (channel) audio is available when the console is connected to an external device that supports 5.1
channel surround sound. You can press button on your remote control to select Settings > Display &
20
Connecting to External Devices
Sound > Digital Audio Output > Digital Audio Format to choose Dolby Audio - Dolby Digital Plus to
receive the 5.1 channel audio.
Related information
Select Speakers on page 31
Connecting a PC
You can connect a PC to the console with a HDMI cable to use your console as a PC monitor.
After connecting the PC, press / button. Select the connected PC as the input source.
Note:
• For better image quality, set the PC's resolution, and make sure the resolution is supported by the console.
• If there is no sound from your console, change the PC's audio settings.
• If you want to connect your PC and console wirelessly, please refer to Benefits of Smart Console >
Content Sharing or Connecting to External Devices > Sharing your Smart Phone/Computer Screen on the
Console in this manual.
21
Settings Overview
Picture
Adjust picture general settings and other advanced picture settings.
Choose a picture mode
Press button on your remote control to select Settings > Display & Sound > Picture > Picture Mode.
You can select the picture mode that provides the best viewing experience.
Note:
• Options may differ depending on your model/country/region and the content you are watching. Please refer
to the specific product.
When you use a normal signal
If you would like to configure the settings for your picture, then there are some types of picture modes
available:
• Vivid(Dynamic)
You can enjoy vivid experience.
• Standard
Use Standard mode for watching normal content, such as News, Drama or Documentaries.
• Energy Saving
Energy Saving mode can save energy.
• PC/Game
Enable Game Mode to optimize the console's settings to enjoy a better gaming experience with a PC or a
game console connected to the console.
This mode is only used in HDMI/NET.
• Sports(Football)
Optimized picture for watching sports.
• Theater Day
Theater Day corresponds to the quality effect of different ambient brightness scenes.
• Theater Night
Theater Night corresponds to the quality effect of different ambient brightness scenes.
• FILMMAKER MODE
A picture quality mode.
Note:
• Options may differ depending on your model/country/region and the content you are watching. Please refer
to the specific product.
When you use a HDR signal
HDR (high dynamic range) can improve the viewing experience with higher contrast and vivid colors. Bright
whites look brighter and dark blacks look darker. The console can display a wide range of colors.
Note:
• When you use a HDR signal, the picture mode is HDR picture mode.
22
Settings Overview
When you use a Dolby Vision signal
Inspired by cinema technology, Dolby Vision is the format that allows your console to deliver a full range of
colors, high dynamic range images, brighter whites and dark blacks using scene-by-scene calibration.
Note:
• When you use a Dolby Vision signal, the picture mode is Dolby Vision picture mode.
Apply Picture Settings
Press button on your remote control to select Settings > Display & Sound > Picture > Apply Picture
Settings.
Adjust current picture mode to apply to all sources (Including both external devices and OTT sources) or just
current source.
General Settings
Press button on your remote control to select Settings > Display & Sound > Picture > General.
Content Type Auto Detection
Auto Picture Mode
Netflix Calibrated Mode
Intelligent Scene
Enhanced Viewing Angle
Automatic Light Sensor
Light Sensor Shift
Auto White Balance
Content Type Auto Detection
Press button on your remote control to select Settings > Display & Sound > Picture > General >
Content Type Auto Detection.
A picture quality mode, which can automatically switch according to the film source if you turn on.
Auto Picture Mode
Press button on your remote control to select Settings > Display & Sound > Picture > General > Auto
Picture Mode.
Automatically sets the picture mode based on the content.
This function may not be applicable in some models/countries/regions.
Netflix Calibrated Mode
Press button on your remote control to select Settings > Display & Sound > Picture > General > Netflix
Calibrated Mode.
Watch Netflix with originally intended picture quality.
This function may not be applicable in some models/countries/regions.
23
Settings Overview
Intelligent Scene
Press button on your remote control to select Settings > Display & Sound > Picture > General >
Intelligent Scene.
Recognized the scene in the content user watching and enhance the picture quality.
Enhanced Viewing Angle
Press button on your remote control to select Settings > Display & Sound > Picture > General >
Enhanced Viewing Angle.
Set to On to optimize your viewing angle, and you will enjoy a better watching experience.
This function may not be applicable in some models/countries/regions.
Automatic Light Sensor
Press button on your remote control to select Settings > Display & Sound > Picture > General >
Automatic Light Sensor.
Enable the console to automatically adjust the picture settings according to the amount of ambient light in your
room.
This function may not be applicable in some models/countries/regions.
Light Sensor Shift
Press button on your remote control to select Settings > Display & Sound > Picture > General > Light
Sensor Shift.
Adjust the lower point of the dynamic backlight adjustment scope. This is a money-saving feature because it
reduces power consumption.
If you set Automatic Light Sensor to be Off, The Light Sensor Shift menu can't be selected.
This function may not be applicable in some models/countries/regions.
Auto White Balance
Press button on your remote control to select Settings > Display & Sound > Picture > General > Auto
White Balance.
Optimize the color temperature for the current condition of ambient light.
If you set Automatic Light Sensor to be On, The Auto White Balance menu can be selected.
This function may not be applicable in some models/countries/regions.
Related information
Picture Issues on page 54
Use the Laser Luminance function
Press button on your remote control to select Settings > Display & Sound > Picture > Laser
Luminance.
You can configure picture mode settings that provides the best viewing experience.
Options may not be applicable depending on your model/country/region and the picture mode you selected.
24
Settings Overview
• Laser Luminance Level
Set the luminance level of the laser device. Note that turning up the luminance increases energy
consumption.
• High Dynamic
Auto adjust brightness according to scene and make the contrast powerful.
• Contrast
Adjust the Contrast level to increase or decrease how bright images appear.
• Black Level
Adjust the HDMI Level to enhance current content.
• Dark Detail
Enhance the dark details by analyzing the luminance level of the signal in real time.
• Gamma
Adjust the Gamma to alter how the device will respond to the grayscale content. In a dark room choose
a higher number like 2.2. In a brighter area select a lower number like 2.0. In general, 2.4 is normally
recommended.
• Active Contrast
Automatically darken dark areas and lighten light areas of images to see more details.
• Brightness Enhancer
Enhance the brightness of the screen. Note that prolonged opening can affect the product's lifespan.
• Dynamic Tone Mapping
Automatically adjust brightness and gradient balance by analyzing the brightness level of HDR content.
This function may not be applicable in some models/countries/regions and only be visible when in HDR
mode.
• HDMI Dynamic Range
Adjust the HDMI signal range to be more suitable for the content. (HDMI mode only)
• HDR Enhancer
Enhance contrast and color of the SDR content to HDR-like picture quality.
Adjust the picture quality for each picture mode
Color
Press button on your remote control to select Settings > Display & Sound > Picture > Color.
Adjust the Hue, Saturation and Brightness of the color.
• Color
Adjust the color intensity of the picture for a more vibrant image.
• Hue
Adjust the hue of the picture.
• Color Temperature
Adjust how warm (red) or cool (blue) the white areas of an image appears.
25
Settings Overview
• Low Blue Light(Night Mode)
Eye care: reduce the emission of blue light.
This function may not be applicable in some models/countries/regions.
• Color Space
Change the range of colors the console displays.
• Dynamic Color Enhancer
Dynamically adjust the color vividness and enhance the color details on each scene of the picture.
This function may not be applicable in some models/countries/regions.
Clarity
Press button on your remote control to select Settings > Display & Sound > Picutre > Clarity.
Enhance the sharpness and details of the picture. Adjust the fast-moving object's smoothness and motion
clarity.
• Sharpness
Adjust how sharp or soft edges of images appear.
• Smooth Gradient
Eliminates image layering and dark field noise.
• Super Resolution
Enhance image detail, eliminate image edge jagging, and adjust dynamically according to the image
content.
• Noise Reduction
Improve how clear the picture appears by reducing noise.
• MPEG Noise Reduction
Reduce MPEG block noise to provide clearer edge transitions.
• Motion Enhancement
Reduce seeing afterimages that are left on the screen when viewing fast-moving objects.
If you select Custom, you can configure Blur Reduction and Judder Reduction manually.
• Judder Reduction
Reduce judder and smooth the motion using adaptive frame interpolation of the input video.
• Blur Reduction
Reduce fast-moving picture blur and enhance picture clarity.
• Motion Clearness
Improve how clear the picture appears when viewing.
• Precision Detail
Unlock richer Dolby visual content, enhance contrast between light and dark areas, increase layering and
texture.
Note:
• Options may not be applicable depending on your model/country/region and the picture mode you
selected.
26
Settings Overview
Configure Calibration Settings
Press button on your remote control to select Settings > Display & Sound > Picture > Calibration
Settings.
• Color Tuner
Adjust the Color, Hue, Saturation and Brightness of color settings.
• White Balance
Adjust the intensity of red, green and blue lights to view the true colors of all images in the picture.
• Gamma Calibration
Adjust selected Gamma curve.
• RGB Only
View images based on default settings or choose the color red, blue or green.
• Calman Service
Adjust the picture quality of the console by a Calman client on PC.
Reset the picture settings
Press button on your remote control to select Settings > Display & Sound > Picture > Reset.
Reset current picture settings back to the factory setting.
Screen
Change the picture size and use the overscan function.
Note:
• This function may vary depending on the version of the software.
Change the Picture Size
Press button on your remote control to select Settings > Display & Sound > Screen > Picture Size.
You can adjust the Aspect Ratio to stretch or zoom the picture.
You can choose from the following settings: Auto, 4:3, Zoom or 16:9.
Note:
• Options may differ depending on your model/country/region and the content you are watching. Please refer
to the specific product.
Related information
Picture Issues on page 54
Use the Overscan function
Press button on your remote control to select Settings > Display & Sound > Screen > Overscan.
Change the video size settings to slightly crop the edges of the displayed image.
27
Settings Overview
Change the Screen Type
Different screen types have different picture quality.
Press button on your remote control to select Settings > Display & Sound > Screen > Screen Type.
Then select the corresponding type according to the actual screen used.
After the setting is completed, you need to restart console to take effect.
Change the Screen Size
Select the corresponding size according to the actual screen you use to get the best picture quality. Press
button on your remote control to select Settings > Display & Sound > Screen > Screen Size. Then choose
the actual screen you use.
Note:
• This function may not be applicable in some models/countries/regions.
Laser Settings
Adjust the Laser Screen settings.
Projection Mode
If you need to flip the image over top-to-bottom and/or left-to-right, press button on your remote and
select Laser Settings > Projection Mode. Then select the appropriate mode based on the positioning of your
console.
Auto Keystone Correction
The console will fit the projected image into the screen automatically.
Before you use auto keystone correction function, ensure that the console and your mobile device are
connected to the same wireless network.
Press button on your remote and select Laser Settings > Auto Keystone Correction.
1. Adjust the console position by using the levelling feet as needed, ensure the frame of the screen is located
inside the rectangular border.
2. Press the OK button on your remote to choose Next.
3. Scan the QR Code with your mobile device to begin auto keystone correction. When the app loads, the
console will display an alignment grid.
28
Settings Overview
4. Click "+" on your mobile device to take a photo of the entire screen and image. For best results, stand
about 10 feet away from the screen and use landscape mode.
5. Click "Upload" on your mobile device to complete the auto keystone correction.
Note:
• Please ensure you are standing in front of the screen to take the photo, no deviation of more than 25° from
the center of the screen.
• Please ensure the whole screen is fully visible on the photo, including the Frame of the display.
• Please ensure all the 16 points of the grid on the screen are all in focus when taking the photo.
• Please ensure the screen image must take up at least 60% of the overall photo size for correct geometric
correction.
Manual Keystone Correction
Select points and move it to fit the projected image into the screen.
Note:
Manual Keystone Correction is only applicable in some models/countries/regions.
Press button on your remote and select Laser Settings > Manual Keystone Correction.
29
Settings Overview
1. Press UP/DOWN/RIGHT/LEFT button on your remote to move focus, and press OK button to choose a
point you need to adjust.
2. Adjust the position of the point by pressing the UP/DOWN/LEFT/RIGHT buttons, then press the Back
button to save your adjustment, and you can select other points to adjust the image.
If you want to return the image position to the factory default, select Reset button on the screen.
Focus Adjustment
Press button on your remote and select Laser Settings > Focus Adjustment.
You can adjust the focus parameters by pressing the UP/DOWN buttons on the remote. The focus effect is
adjusted in real time according to the displayed background image card.
Note:
• This function is only applicable in some models/countries/regions.
Eye Protection
Note:
• In order to protect your eyes, do not look into the lens. The light output will be temporarily disabled after 5
seconds.
Press button on your remote and select Laser Settings > Eye Protection, you can choose to enable this
function on or off.
3D
Press button on your remote and select Laser Settings > 3D. Select the appropriate 3D mode based on
the 3D content you are viewing.
Note:
• This function may not be applicable in some input sources or applications.
30
Settings Overview
Sound
Adjust sound mode and other advanced sound settings.
Choose a Sound Mode
Press button on your remote control to select Settings > Display & Sound > Sound > TV Sound Effect
> Sound Mode.
You can select a preset sound mode suitable for the content type or the listening environment.
• Auto Mode
The sound mode will be adjusted automatically.
• Standard
In Standard mode, the console delivers a flat frequency response, which preserves the natural
characteristics of the original sound.
• Theater
Theater mode increases the surround sound effect and provides a more prominent bass response.
• Sports (Football)
Optimized sound for watching Sports events.
• Music
In Music mode, low and high frequencies are emphasized to enhance musical instrument reproduction.
• Speech
In Speech mode, low and high frequencies are attenuated to improve the reproduction and clarity of the
human voice.
• Late Night
In Late Night mode, the console will improve the reproduction and clarity of the human voice with a low
volume level.
• Intelligent Sound
When the Intelligent Sound is on, the console recognizes the sound and enhances the sound quality.
Note:
• Some Mode may not be applicable in some models/countries/regions.
• Sound mode adjustment is only available when you select Speaker as audio output.
Related information
Sound Issues on page 55
Select Speakers
Press button on your remote control to select Settings > Display & Sound > Audio Output.
Select the speakers which you want to use.
Options may differ depending on your model/country/region and the external speaker is enabled. Please refer
to the specific product.
• Speaker
• HDMI (ARC/eARC)
31
Settings Overview
• OPTICAL (S/PDIF)
• Bluetooth Speaker
• WiSA Speaker
• Wired Headphone
Adjust the Sound Quality
Note:
• Some function may not be applicable in some models/countries/regions.
• Options may differ depending on your model/country/region and the content you are watching. Please refer
to the specific product.
Dolby Atmos
Press button on your remote control to select Settings > Display & Sound > Sound > TV Sound Effect
> Dolby Atmos.
Set Dolby Atmos to On to enhance the richness of sound, and you can enjoy an immersive listening
experience.
This function is only applicable when Intelligent Sound Mode is not selected.
DTS Virtual:X
Press button on your remote control to select Settings > Display & Sound > Sound > TV Sound Effect
> DTS Virtual:X.
Enable for getting three-dimensional surround sound.
This function is only applicable when Intelligent Sound Mode is not selected.
Auto Acoustic Tuning
Press button on your remote control to select Settings > Display & Sound > Sound > TV Sound Effect
> Advanced Settings > Auto Acoustic Tuning.
Optimize the sound output acoustics according to the listening environment.
Note:
• This function is only applicable when Intelligent Sound Mode is not selected.
• This function may not be applicable in some models/countries/regions.
Equalizer
Press button on your remote control to select Settings > Display & Sound > Sound > TV Sound Effect
> Advanced Settings > Equalizer.
Boost the volume at different frequencies.
This function is only applicable when Intelligent Sound Mode is not selected.
Wall Mount Setup
Press button on your remote control to select Settings > Display & Sound > Sound > TV Sound Effect
> Advanced Settings > Wall Mount Setup.
Automatically optimize the sound based on the position of the console.
32
Settings Overview
Wall Mount Setup is only available when you select Speaker as audio output.
Subwoofer
Press button on your remote control to select Settings > Display & Sound > Sound > TV Sound Effect
> Advanced Settings > Subwoofer.
Internal subwoofer provides a better bass effect. The switch needs to be turned on when the subwoofer is
connected to the console.
Balance
Press button on your remote control to select Settings > Display & Sound > Sound > TV Sound Effect
> Advanced Settings > Balance.
Adjust the left and right speaker strength to optimize audio for a specific location.
Auto Volume Control
Press button on your remote control to select Settings > Display & Sound > Sound > TV Sound Effect
> Auto Volume Control.
Automatic control over large volume changes while watching films, providing a more comfortable and
consistent volume.
Volume Level
Press button on your remote control to select Settings > Display & Sound > Sound > TV Sound Effect
> Volume Level.
Balance the sound volume of each source.
Lip Sync
Press button on your remote control to select Settings > Display & Sound > Sound > TV Sound Effect
> Lip Sync.
Synchronize the displayed image with the audio output.
Related information
Sound Issues on page 55
Configure Advanced Settings
Tune the audio settings and quality of the console.
Note:
• Some function may not be applicable in some models/countries/regions.
• Options may differ depending on your model/country/region and the content you are watching. Please refer
to the specific product.
eARC
Press button on your remote control to select Settings > Display & Sound > Sound > eARC.
Enable for higher fidelity audio transmission supported by audio device. This feature is available to set when
> > Settings > Display & Sound > Audio Output is set to HDMI (ARC/eARC).
33
Settings Overview
Digital Audio Output
Press button on your remote control to select Settings > Display & Sound > Sound > Digital Audio
Output.
Select the digital audio output format that best suits the audio device type.
• Pass Through
The audio device outputs without any processing.
• Digital Audio Format
Select the digital audio output format that best suits the audio device type.
• Digital Audio Delay
Adjust the digital audio output delay time to sync audio from an external speaker with the images on the
console.
Note:
•
This feature is available to set when > > Settings > Display & Sound > Audio Output is set to
HDMI (ARC/eARC) or OPTICAL (S/PDIF).
• When using optical connection, PCM and Dolby Digital are suggested.
• If your external audio device does not support Dolby or DTS, PCM is suggested.
HDMI Audio Device Guide
Press button on your remote control to select Settings > Display & Sound > Sound > HDMI Audio
Device Guide.
Click this menu to jump to the connection guide page.
Bluetooth Speaker Settings
Press button on your remote control to select Settings > Display & Sound > Sound > Bluetooth
Speaker Settings.
Enable Bluetooth and Speaker sound simultaneously.
WiSA Speaker Settings
Press button on your remote control to select Settings > Display & Sound > Sound > WiSA Speaker
Settings.
Available when Audio Output selects WiSA Speaker.
Wired Headphone
Press button on your remote control to select Settings > Display & Sound > Sound > Wired
Headphone.
Set the sound output mode through headphones.
After connecting your wired or bluetooth headphone, or other external audio amplifiers, you can set up your
console to your preference.
34
Settings Overview
• Headphone Mode
Change the way audio is sent through the type of device that's connected to your console Audio Out port.
This function may not be applicable in some models/countries/regions.
• Headphone Volume
Independently adjust the volume of wired headphones.
Audio Only
Press button on your remote control to select Settings > Display & Sound > Sound > Audio Only.
When you select this option, the screen will not display the picture. You can only listen to the audio.
Press any button except the power button, volume buttons and mute button to restore the picture.
Related information
Connecting Bluetooth Devices on page 15
Connecting Headphones on page 18
Connecting Speakers or Other Audio Receivers on page 19
Connecting a Digital Audio System with ARC on page 20
Resetting the sound settings
Press button on your remote control to select Settings > Display & Sound > Sound > TV Sound Effect
> Reset.
Reset current audio settings to factory mode.
Network & Internet
You can connect to the internet with Wi-Fi, ethernet, or your phones hotspot.
For additional information about Network & Internet, please refer to First Time Use > Connecting to the
Internet in this manual.
Scanning always available
Press button on your remote control to select Settings > Network & Internet > Scanning always
available.
Let Google's location service and other apps scan for networks, even when Wi-Fi is off.
Related information
My console cannot connect to the network. on page 50
Connect to a Wired (Ethernet) Network on page 3
Connect to a Wireless Network on page 4
General
You can set up system settings.
Note:
• The menus displayed vary depending on models/countries/regions.
35
Settings Overview
Set Time
Press button on your remote control to select Settings > System > Date & Time.
• Automatic date & time
Set to use network-provided time.
You can also set the current time manually when Off is selected.
When Off is selected, the console Network may not be working properly.
• Set date
Set the date.
• Set time
Set the time.
• Set time zone
Select your time zone.
• Use 24-hour format
Set the time to display in a 12 or 24-hour format.
Use Timer
Press button on your remote control to select Settings > System > Power & Energy > Power.
• Sleep Timer
Set the sleep timer to automatically turn the console off within a specified time: off, 10 Minutes, 20 Minutes,
30 Minutes, 40 Minutes, 50 Minutes, 60 Minutes, 90 Minutes and 120 Minutes.
• Power On Timer Type
Set the type: Off, Daily, Once.
• Power On Timer
Set the clock for the time you want the console to turn on automatically.
• Power Off Timer Type
Set the type: Off, Daily, Once.
• Power Off Timer
Set the clock for the time you want the console to turn off automatically.
Set Language
Press button on your remote control to select Settings > System > Language.
Adjust the default Language settings for the console.
Configure Device Preferences Settings
Keyboard
Press button on your remote control to select Settings > System > Keyboard.
Adjust the default settings for the keyboard.
36
Settings Overview
Storage
Press button on your remote control to select Settings > System > Storage.
View the console storage.
Ambient mode
Press button on your remote control to select Settings > System > Ambient mode.
Activate a screensaver when your console displays a still image for a period of time. Set the time according to
your preference.
Power & Energy
Press button on your remote control to select Settings > System > Power & Energy.
Power on behavior
Select the screen to start when powering on the console.
You can select Google TV home screen or Last used input.
Power & Energy
Turn off display after 15 minutes, 20 minutes, 30 minutes, 1 hour, 4 hours, 8 hours, 12 hours, 24 hours, Never.
Power
You can set Power LED ON or OFF, set Power On Mode to Remember, Standby, On, Sleep Timer, Auto
Sleep, and Power On Timer Type.
System sounds
Press button on your remote control to select Settings > System > System sounds.
This is a switch for system sounds.
Camera Smart Functions
Press button on your remote control to select Settings > System > Camera Smart Functions.
Enjoy smart console experience by connecting a camera.
Related information
Use Timer on page 36
Configure Advanced System Settings
Press button on your remote control to select Settings > System > Advanced System.
Wake on Cast
You can enable or disable Wake on Cast function which is able to remotely wake up the console through
external devices.
Note:
• This function may not be applicable in some models/countries/regions.
37
Settings Overview
Product Registration
Visit the website link or scan the QR code with another device (cellphone, tablet..) to complete your
registration.
Note:
• The website and the QR code may be different in some countries/regions.
• This function may not be applicable in some models/countries/regions.
Clear Cache
Clear cache of applications and system.
System message
You can set up support settings.
Note:
• The menus displayed vary depending on models/countries/regions.
System Message
Press button on your remote control to select Settings > Help & Feedback > System Message.
View system message, including: Serial Number, Service Code, Software Version, etc.
Support information
Press button on your remote control to select Settings > Help & Feedbcak > Support Information.
View Support URL, Support Number, Email, etc.
Signal Information
Press button on your remote control to select Settings > Help & Feedback > Signal Information.
Perform self diagnosis to test Video Format, Audio Format, Color Depth, etc.
E-Manual
Scan QR code to display E-Manual.
Related information
Using the E-Manual on page 3
System Update
Press button on your remote control to select Settings > System > About > System update.
Set your console to receive the latest firmware. Provide software updates to continuously enhance your
console and correct any issues that may impact your user experience; therefore, recommend you to keep your
console connected to the Internet to automatically receive updates when they are available.
Set Usage Mode
Set the console to use in Home or Store mode.
38
Settings Overview
Home Mode
Select Home Mode for normal console usage.
If you want to switch to Store Mode when the console is in Home Mode, turn on Store Mode at >
Settings > System > Advanced System.
Store Mode
Select Store Mode to setup the console in a retail setting. This mode enables E-Pos and other demo functions
and is only intended for use in retail stores.
When Store Mode is selected, press button on your remote control to enter store mode settings.
If you want to switch to Home Mode when the console is in Store Mode, press button on your remote
control to enter Store Mode Settings and choose Home Mode. Alternatively, turn off Store Mode at >
Settings > System > Advanced System.
Note:
• Enabling Store Mode could increase energy consumption.
• How to exit Store Mode varies depending on models/countries/regions.
Reset to Factory Default
Press button on your remote control to select Settings > System > About > Reset > Factory reset.
Restore your device to default settings and erase all data, accounts, files, and downloaded apps.
39
Entertainment
Game
You can connect to your game console and set up settings to optimize the console for better gaming
performance.
Connect a Game Console
You can connect your game console with a HDMI cable to the console.
To start a game from a game console:
1. Switch on your game console.
2.
Press button on your remote control to select Inputs or press / button. Select the connected
game console as the input source.
3. Start the game.
You can enable the game mode to optimize your console's settings when playing games with a game console.
Related information
Enabling game mode on page 40
Enabling game mode
Press button on your remote control to select Settings > Display & Sound > Picture > General >
Picture Mode > PC/Game.
Enable Game Mode to optimize the console's settings to enjoy a better gaming experience with a PC or a
game console connected to the console.
Game Mode will allow:
• Reducing input lag to make sure every press or click matches what is happening on the screen;
• Improving responsiveness to produce very little motion blur;
• Processing YUV 4:4:4 format signals precisely to present accurate image colors.
Note:
• This function may not be applicable in some input sources or applications.
Related information
Connect a Game Console on page 40
Enabling instant game response
Press button to select Settings > Display & Sound > Game Settings > Instant Game Response.
You can enjoy a smooth viewing experience with external device connected to the console when Instant
Game Response is turned on.
Note:
• When Game mode is selected, Instant Game Response will not be switched off automatically.
Enabling FreeSync/PC Sync
Press button to select Settings > Display & Sound > Game Settings > AMD FreeSync/AMD FreeSync
Premium/AMD FreeSync Premium Pro/PC Sync (the menu name will vary depending on your model type).
40
Entertainment
You can enjoy a smooth viewing experience with external device connected to the console when FreeSync/
PC Sync is turned on.
Note:
This function may not be applicable in some models/countries/regions.
Enabling High Refresh Rate Mode
Press button to select Settings > Display & Sound > Game Settings > High Refresh Rate Mode.
Activation of the high refresh rate mode can improve the smoothness of the game screen.
Note:
This function may not be applicable in some models/countries/regions.
SoundBar Settings
When the soundbar device is connected to the console, you can change the SoundBar Settings at Settings
menu for best device sound quality.
When the ARC device is connected to the console, the sound output is automatically switched to ARC, if the
user switches to other sound output channels, the soundbar menu cannot be adjusted, and the sound menu of
console can be adjusted.
Press button on your remote control to select Settings > Display & Sound > Sound > SoundBar
Settings.
Note:
•
When you connect a soundbar with an HDMI cable, you should set HDMI control to On. > Settings >
Channels & Inputs > External Inputs > HDMI control.
• Some soundbar device can't support this function.
• EQ Modes
You can select Music, Movie, News, Sport, Night.
• Surround Modes
You can set to On to turn on the Surround Modes.
• Bass Level/Treble Level/Dimmer Level
You can adjust Bass Level/Treble Level/Dimmer Level.
• Reset
Reset current SoundBar Settings to factory mode.
Sports
Sports/Football mode setup in picture or sound settings
Press button on your remote control to select Settings > Display & Sound > Picture > General >
Picture Mode > Sports/Football.
Optimize picture for watching sports.
41
Entertainment
Press button on your remote control to select Settings > Display & Sound > Sound > TV Sound Effect
> Sound Mode > Sports/Football.
Optimize sound for watching sports events.
Media
Media is a central location for you to view or listen to different types of content, such as photos, music and
movies. You can view media content through the following methods:
• A USB thumb drive or hard drive.
• Compatible mobile phone, tablet or other personal devices: you can stream movies, music and photos that
are stored on compatible personal device and play or view the content on your console.
By default, there is Content Sharing displayed on the Media screen. If your mobile device is connected to the
console, its name also appears on the Media screen.
For more information about Content Sharing, please refer to Benefits of Smart Console > Content Sharing in
this manual.
Enjoy Photos/Audio/Video Stored on a USB Device
You have some ways to enter Media:
•
Press button to select MediaCenter from your Apps list on home page.
•
Press button to select Settings > Apps > All Apps > MediaCenter > Open.
Then select connected devices.
Select the content you want to play on the screen, like pictures, videos and music.
1 Search the content you want to play.
2 Arrange the content list by Grid, List.
3 Sort the content list by Name, Date Modified, Size.
4
Filter the content list by All Media, Music, Photos, Videos.
42
Entertainment
5 Create a photo, music, or video playlist.
Note:
• Some options in the above table may not be available in some models/countries/regions.
• The image is only for reference and may differ from the actual product.
Media format list
Due to differences in programming tools and other factors, some of the file formats that are listed may not be
supported.
The listed formats may not be supported depending on the model.
Video Format
Container Video Codec File Extension Name Resolution and Frame Rate
MPG MPEG1
720 x 576 @ 30fps
MPEG2
.mpg .mpeg
3840 x 2160 @ 30fps
MPEG1 720 x 576 @ 30fps
MPEG2 3840 x 2160 @ 30fps
MPEG4 1920 x 1080 @ 60fps
MPEG program
stream
H.264
.DAT, .VOB, .MPG,
.MPEG
3840 x 2160 @ 60fps
HEVC/H.265 3840 x 2160 @ 60fps
MPEG4 1920 x 1080 @ 60fps
H.264 3840 x 2160 @ 60fps
VC1 1920 x 1080 @ 60fps
MPEG1 720 x 576 @ 30fps
MPEG transport
stream
MPEG2
.ts, .trp, .tp
3840 x 2160 @ 30fps
VP8 1920 x 1080 @ 60fps
AV1
HEVC/H.265
3840 x 2160 @ 60fps
MPEG1
720 x 576 @ 30fps
MPEG2 3840 x 2160 @ 30fps
MPEG4
H.263
WMV3
VC1
1920 x 1080 @ 60fps
H.264 3840 x 2160 @ 60fps
MP4
Motion JPEG
.mp4, .mov
1920 x 1080 @ 60fps
MKV VP9 .mkv 3840 x 2160 @ 60fps
43
Entertainment
Container Video Codec File Extension Name Resolution and Frame Rate
HEVC/H.265
MPEG1
720 x 576 @ 30fps
MPEG2 3840 x 2160 @ 30fps
MPEG4 1920 x 1080 @ 60fps
H.264 3840 x 2160 @ 60fps
WMV3
VC1
Motion JPEG
VP8
1920 x 1080 @ 60fps
AV1 3840 x 2160 @ 60fps
HEVC/H.265 3840 x 2160 @ 60fps
MPEG1
720 x 576 @ 30fps
MPEG2 3840 x 2160 @ 30fps
MPEG4 1920 x 1080 @ 60fps
Sorenson H.263
H.263
1920 x 1080 @ 60fps
H.264 3840 x 2160 @ 60fps
WMV3
VC1
Motion JPEG
AVI
VP8
.avi
1920 x 1080 @ 60fps
HEVC/H.265 3840 x 2160 @ 60fps
MPEG4
H.263
1920 x 1080 @ 60fps
H.264 3840 x 2160 @ 60fps
Motion JPEG 1920 x 1080 @ 60fps
FLV
VP8
.flv
1920 x 1080 @ 60fps
VP9 3840 x 2160 @ 60fps
VP8 1920 x 1080 @ 60fps
WEBM
AV1
.webm
3840 x 2160 @ 60fps
Audio Format
Container Audio Codec File Extension Name
WAV
MPEG1/2
Layer1
.wav
44
Entertainment
Container Audio Codec File Extension Name
MPEG1/2
Layer2
MPEG1/2/2.5
Layer3
AAC-LC, HEAAC
DTS, DTS HD
LPCM
MPEG1/2
Layer1
MPEG1/2
Layer2
MP3
MPEG1/2/2.5
Layer3
.mp3
AAC AAC-LC, HEAAC .aac
WMA7, WMA8, WMA9
WMA Pro
WMA
WMA9 Pro
.wma, .wmv
FLAC FLAC .flac
Photo Format
Image Photo Resolution
Base-line 65535 x 65535JPEG
Progressive 1920 x 1080
PNG
BMP
GIF
8192 x 4320
WebP 3840 x 2160
THIS PRODUCT IS LICENSED UNDER THE AVC PATENT PORTFOLIO LICENSE FOR THE PERSONAL
USE OF A CONSUMER OR OTHER USES IN WHICH IT DOES NOT RECEIVE REMUNERATION TO (i)
ENCODE VIDEO IN COMPLIANCE WITH THE AVC STANDARD (“AVC VIDEO”) AND/OR (ii) DECODE AVC
VIDEO THAT WAS ENCODED BY A CONSUMER ENGAGED IN A PERSONAL ACTIVITY AND/OR WAS
OBTAINED FROM A VIDEO PROVIDER LICENSED TO PROVIDE AVC VIDEO. NO LICENSE IS GRANTED
OR SHALL BE IMPLIED FOR ANY OTHER USE. ADDITIONAL INFORMATION MAY BE OBTAINED FROM
MPEG LA, L.L.C. SEE HTTP://WWW.MPEGLA.COM
45
Accessibility Features
Captions Setup
Press button on your remote control to select Settings > System > Accessibility > Captions.
Displays and sets the closed captions. You can set display options and select caption style.
Options may differ depending on your model/country/region and the content you are watching. Please refer to
the specific product.
Display Options
• Display
Turn on or off display menu.
• Language
Set the Menu Audio language.
• Text size
Set the menu text size.
Caption Style
• White on black
• Black on white
• Yellow on black
• Yellow on blue
• Custom
High contrast text
Press button on your remote control to select Settings > System > Accessibility > High contrast text.
Improves contrast for visually impaired.
Text to speech
Press button on your remote control to select Settings > System > Accessibility > Text to speech.
Let you specify text-to-speech engine details and speech rate.
• Speech Services by Google
• Engine configuration
• Speech rate
Speed at which the text is spoken.
• Listen to an example
Play a short demonstration of speech synthesis.
• Default language status
English (United States) is fully supported.
46
Accessibility Features
Accessibility shortcut
Press button on your remote control to select Settings > System > Accessibility > Accessibility
shortcut.
When the shortcut is on, you can press both the back and down buttons for 3 seconds to start an accessibility
feature.
TalkBack
Press button on your remote control to select Settings > System > Accessibility > TalkBack
Controls spoken feedback for visually impaired users.
Enable TalkBack
• Enable
You can trun on or stop TalkBack. TalkBack can collect all of the text you type, except passwords. This
includes personal data such as credit card numbers.
TalkBack settings
• Speech volume
Set the Menu Audio volume.
• Verbosity
• Sound
• Cusomize Focus indicator
• Help
• Advanced settings
• Open TalkBack at the Play Store
Accessibility Menu Setup
Press button on your remote control to select Settings > System > Accessibility > Accessibility menu.
Accessibility function provides menu options and audio descriptions to aid the visually or hearing impaired.
Note:
This function may not be applicable in some models/countries/regions.
Enable Accessibility Menu
• Enable
You can trun on or stop Accessibility Menu.
• Large buttons
• Help & feedback
Select to speak
Press button on your remote control to select Settings > System > Accessibility > Select to speak.
47
Accessibility Features
Note:
This function may not be applicable in some models/countries/regions.
Switch Access
Press button on your remote control to select Setting > System > Accessibility > Switch Access.
Switch Access can collect all of the text you type, except passwords. This includes personal data such as
credit card numbers.
48
Troubleshooting
FAQ
In this section you will find the answers to the most frequently asked questions.
• There is no picture, or the picture is black and white.
• There is no sound or the sound is too low at maximum volume.
• My console cannot connect to the network.
• I have connected an external source to my console but I get no picture and/or sound.
• The remote control does not work.
There is no picture, or the picture is black and white.
• Check input cable connections. Incorrect connections may cause color problems or a blank screen.
• Make sure that you select the corresponding input source. For example, if you connect HDMI cable to
HDMI 1 port, please select HDMI 1 as the input source on console.
•
Check if the Color is set to 50 or higher at > Settings > Display & Sound > Picture > Color.
•
Press button on your remote control and select Settings > Display & Sound > Picture >
Brightness and Color, check and adjust the settings.
• Switch to other contents to check if the picture color is normal.
• Unplug the console power cord from AC outlet and re-plug it after 60 seconds.
49
Troubleshooting
There is no sound or the sound is too low at maximum volume.
• Check if Mute mode is set to On. If so, press the mute button on your remote to restore the sound.
• Press volume button on your remote control to check the volume settings.
• Check the volume control of the device (cable, DVD, Blu-ray, etc.) connected to your console.
• Make sure that the audio cable is connected to the correct audio output connector on the external device.
• Check input cable connection to the console. Incorrect connections may cause no sound.
• Make sure that you select the corresponding input source. For example, if you connect HDMI cable to
HDMI 1 port, please select HDMI 1 as the input source on console.
•
Check whether Speaker is selected at > Settings > Display & Sound > Audio Output.
My console cannot connect to the network.
Before you review the solutions below, perform self-diagnosis to find the problem.
Check network status at > Settings > System > About > Status.
50
Troubleshooting
When connected to a wireless network
• Try to connect a wireless network again. Please carefully enter the password, especially for capital and
small letters. For specific information please refer to First-Time Use > Connecting to the Internet > Connect
to a Wireless Network in this manual.
• You can connect other wireless device to the same network. If the connection also fails, contact your
Internet service provider.
• You can connect the console to a wired network. If the wired network connection succeeds, there is an
issue with your wireless modem/router.
• Position your wireless router, modem router, or access point close to the console. Avoid putting it in a
corner. As much as possible, make sure there's no wall between the console and router.
• Check whether there is radio wave interference. Wireless devices such as microwaves, mobile phones,
operating within the same radio frequency range may interfere with the console. If you use the console and
other wireless devices simultaneously, you may experience a worse network performance. Please power
off these wireless devices or move them further away.
• Restart your modem/router. Power off your modem/router and power it on after at least 60 seconds. It may
take time for your modem/router to reconnect to the Internet.
• Check your modem/router. Make sure cables are securely connected to your modem/router and the lights
flash intermittently and regularly.
• If the issue is not improved after following the steps above, you can try using a wired network connection.
For specific information please refer to First-Time Use > Connecting to the Internet > Connect to a Wired
(Ethernet) Network in this manual.
51
Troubleshooting
When connected to a wired network
• Restart your modem/router. Power off your modem/router and power it on after at least 60 seconds. It may
take time for your modem/router to reconnect to the Internet.
• Check your modem/router. Make sure cables are securely connected to your modem/router and the lights
flash intermittently and regularly.
• Make sure one end of the network cable is securely connected on the back of the console, the other
end securely connected to an external modem/router. Any loose connection may cause unstable or
disconnected network.
I have connected an external source to my console but I get no picture and/
or sound.
• Check whether the connection between the external device and your console is correct and secure.
• Make sure that you select the corresponding input source. For example, if you connect HDMI cable to
HDMI 1 port, please select HDMI 1 as the input source on console.
• If the signal is intermittent, unplug the console power cord from AC outlet and reconnect after 60 seconds.
52
Troubleshooting
The remote control does not work.
• Confirm that the console still has power and is operational. Press the power button on the console to
determine if the problem is with the remote control or not.
• Check the indicator on the remote control. (some remote controls do not support this function)
If the console is not responding to the remote control, then please check if the indicator on the remote
control flashes when any button is pressed.
If the indicator does not flash when the remote control button is pressed, the battery power may be low.
You can replace the batteries with new ones. For solar remote control, you can charge it by exposing the
solar panel to light or using a USB type-C cable.
• Check the orientation of each battery. Make sure to match the (+) and ( - ) ends of the batteries with the (+)
and ( - ) ends indicated in the battery compartment. This method is only applicable for battery-replaceable
remote control models.
• If the battery power is normal, take out the batteries, press any key for 1~2 seconds, and install batteries
back into the remote. This method is only applicable for battery-replaceable remote control models.
• Use the remote control within an appropriate operation range. The remote control can work at a distance of
up to 8 meters in front of the console.
• Keep the console remote sensor area clear from obstacles. Use the remote control when there are no
obstacles between the console and the remote control.
53
Troubleshooting
• If the remote is not working, try to keep interferences such as wireless LAN access point, microwaves, or
other Bluetooth devices away when using the remote control.
•
For Bluetooth remote controls, try re-pairing the remote control with the console by pressing and holding
the and button at the same time or button at least 3 seconds.
Troubleshooting Guide
Please first try the following steps to resolve the issues:
• Check whether the console has updated the latest software
• Restart or reset the console
If the issue persists, select the following issues bellow to start troubleshooting:
Picture Issues Sound Issues
Network Issues App Issues
Remote Control Issues External Device Connection Issues
HDMI & CEC Issues Voice Service Issues
Media Files Other Issues
If the solutions do not help you resolve the issues, please contact our service center.
Restart or reset your console
If the console has problems such as a delay between the picture and sound or connection fails to external
devices, you can try to restart your console first to troubleshoot the issue. If the problems persist, reset your
console to the factory default. Before you start, remove any external USB devices from the console.
Restart your console
1. Press the power button on your remote control or press the power button on the console to turn it off. For
some models, press the power button on the console to display the on-screen menu, and press the button
again to move the focus to Power off to turn off the console.
2. Unplug the console power cord from AC outlet and reconnect after 60 seconds.
3. Press the power button on your remote control or press the power button on the console to turn it on.
Note:
• Restart your console will not clear your personal settings, information and data.
Reset your console
Please note that reset will clear your personal settings, information and data. Find more specific operation
steps in Settings Overview > Reset to Factory Default in this manual.
Picture Issues
Please check the items below.
The picture is distorted, blurry or flickering, or cuts out momentarily.
There are dots, horizontal or vertical lines on the screen.
54
Troubleshooting
The brightness cannot be adjusted.
The picture is distorted, blurry or flickering, or cuts out momentarily.
•
Press button on your remote control and select Settings > Display & Sound > Picture > Clarity
to adjust Clarity settings.
• Make sure that the connection cable or the cable connector is not damaged.
• Make sure that the connection cable is securely connected to the console and the external device.
• Some electrical appliances may affect the console. If you turn off the appliance and the interference
disappears, it proves that the appliance does affect the picture performance. Please move it further away
from your console.
• When connecting the console to external devices, leave some space between the external devices and the
console.
Note:
• Picture distortion caused by weak or poor signal reception is not a console malfunction.
• The compressed video may cause picture distortion, especially for the fast moving pictures from sports
and action movies.
There are dots, horizontal or vertical lines on the screen.
• Switch to other contents to check if the picture is normal.
• Change the output resolution of your external device. When the console is not compatible with the output
resolution, dots or lines may occur.
• Check if the console is located in a humid space for a long time. It is suggested to use the console in a
relatively dry environment.
• Some electrical appliances may affect the console. If you turn off the appliance and the interference
disappears, it proves that the appliance does affect the picture performance. Please move it further away
from your console.
The brightness cannot be adjusted.
•
Check Light Sensor settings at > Settings > Display & Sound > Picture > General > Automatic
Light Sensor. If Automatic Light Sensor is on, remove the objects that may block the console light
sensor.
•
Turn on Automatic Light Sensor. Press button on your remote control and select Settings >
Display & Sound > Picture > General > Light Sensor Shift to adjust the setting.
Note:
• The light sensor feature settings may not be applicable in some models/countries/regions.
Sound Issues
Please check the items below.
There is a delay between the picture and sound.
Sound is distorted or cuts out momentarily.
Volume cannot be changed or it changes on its own.
55
Troubleshooting
There is a delay between the picture and sound.
•
Press button on your remote control and select Settings > Display & Sound > Sound > Digital
Audio Output > Digital Audio Delay. Set the value to 0.
•
Press button on your remote control and select Settings > Display & Sound > Sound > TV
Sound Effect > Lip Sync. Adjust the value as you desire.
• Check the signal information. If the signal is weak or poor, a delay between the picture and sound may
occur but it is not a malfunction.
Note:
• Options may not be applicable depending on your model/country/region and the Audio Output you select.
Please refer to the specific product.
Sound is distorted or cuts out momentarily.
• Some electrical appliances may affect the console. If you turn off the appliance and the interference
disappears, it proves that the appliance does affect the picture performance. Please move it further away
from your console.
• Make sure that the connection cable or the cable connector is not damaged.
• If you use an external audio output device, make sure that the audio cable is connected to the correct
audio output connector on the external device. Place the device as close as possible to the console
without any obstacles between them.
• Check the signal Information. A weak or poor signal may cause sound distortion, but it is not a malfunction.
Volume cannot be changed or it changes on its own.
• Press the power button on the console to check if the console responds. If there is no response, the
console may not be normally working. If the console responds, press the remote control to check if it
can control the console. If not, please check the remote control. For specific information please refer to
Troubleshooting > Remote Control Issues in this manual.
•
Check if Auto Volume Control is turned on at > Settings > Display & Sound > Sound > TV
Sound Effect.
•
When connecting an external speaker via HDMI, first check the cable connection, then press button
on your remote control and select Settings > Channels & Inputs > External Inputs, set HDMI
control to On.
• Insufficient console memory causes a lag when you change the volume. Please clear cache.
• If you have just turned on the console, there may exist a delay after you press the volume up/down button
on the remote control. Please wait a while for the console to start up fully.
• If the problem persists, restart your Console.
Network Issues
Please check the items below.
• The signal strength is weak.
• The network connection is unstable, often disconnected.
56
Troubleshooting
The signal strength is weak.
• See Number 1, 2, 3, 6 in Common solutions to network issues.
The network connection is unstable, often disconnected.
When connected to a wireless network
• See Number 1, 2, 3, 4, 6 in Common solutions to network issues.
When connected to a wired network
• See Number 3, 4, 5 in Common solutions to network issues.
Common solutions to network issues
1. Position your wireless router, modem router, or access point close to the console. Avoid putting it in a
corner. As much as possible, make sure there is no wall between the console and router.
2. Check whether there is radio wave interference. Wireless devices such as microwaves, mobile phones,
operating within the same radio frequency range may interfere with the console. If you use the console and
other wireless devices simultaneously, you may experience a worse network performance. Please power
off these wireless devices or keep them away from the console.
3. Restart your modem/router. Power off your modem/router and power it on again after at least 60 seconds.
It may take time for your modem/router to reconnect to the Internet.
4. Check your modem/router. Make sure cables are securely connected to your modem/router and the lights
flash intermittently and regularly.
5. Make sure one end of the network cable is securely connected on the back of the console, the other
end securely connected to an external modem/router. Any loose connection may cause unstable or
disconnected network.
6. If the issue is not improved after following the steps above, you can try using a wired network connection.
For specific information please refer to First-Time Use > Connecting to the Internet > Connect to a Wired
(Ethernet) Network in this manual.
Apps Issues
Choose the issue your console occurs.
• Apps cannot be installed, opened, updated or uninstalled.
• The app exits itself.
• It is freezed or not smooth while using an app. Its image quality is poor.
• Problems occur when using Browser to stream videos.
• The app language is different from the console menu language.
Apps cannot be installed, opened, updated or uninstalled.
• If you have just turned on the console, please wait a while until the console's setup is ready.
• You can only install apps that are compatible with the console. We recommend to Install an App. The apk
files downloaded from the Internet may not be installed on the console.
• You can only delete apps that you have installed to the console. Factory-installed apps cannot be deleted.
• See Number 1, 2, 3 in Common solutions to apps issues.
57
Troubleshooting
The app exits itself.
• See Number 2 in Common solutions to apps issues.
It is freezed or not smooth while using an app. Its image quality is poor.
• Exit the app and then open it again.
• Uninstall and reinstall the app. For specific information please refer to Benefits of Smart Console > Using
Apps in this manual.
• See Number 1, 2, 3 in Common solutions to apps issues.
Problems occur when using Browser to stream videos.
• Exit the Browser and then open it again.
• See Number 1, 2 in Common solutions to apps issues.
The app language is different from the console menu language.
• The language in an app could be different from the console menu's language because they may be
separately set up. You can change the language in the app's settings. Please note that whether you can
change the language in an app depends on the app's service provider.
Common solutions to apps issues
1. Check whether there are network issues with your console.
2. The storage is insufficient. Try to clear cache or uninstall uncommonly used apps. You can clear cache for
browser and apps. This will permanently remove all the user data and temporary files.
3. The service of the app may not be available currently. Try using apps later.
Remote Control Issues
Choose the issue your device occurs.
• The console is slow to respond to the remote control.
• I want to use the remote control to control other devices.
The console is slow to respond to the remote control.
When the console has just started, the response delay may occur between the console and remote control.
Please wait a while to use the remote control.
• The battery power of the remote control may be low. You can replace the batteries with new ones. For
solar remote control, you can charge by exposing the solar panel to light or using a type-C cable.
• If the battery power is normal, take out the batteries, press any key for 1~2 seconds, and install batteries
back. This method is only applicable for battery-replaceable remote control models.
I want to use the remote control to control other devices.
•
Turn on HDMI Control on the console. Press button on your remote control and select Settings >
Channels & Inputs > External Inputs > HDMI control.
• Confirm that the external device is HDMI & CEC compatible and the HDMI & CEC feature of the connected
device is turned on. For specific information, please refer to the user manual with the external device.
58
Troubleshooting
• Check whether the power cable of the external device is properly connected and the HDMI cable
connection between the external device and the console is secure. Please use a HDMI cable of standard
specification and make sure the cable lis not damaged.
External Device Connection Issues
Please check the items below.
• No sound from the console while using the casting feature.
• I cannot mirror the screen or cast the content of my mobile device or PC on the console.
• The console cannot be connected to my soundbar, Bluetooth wireless headphones or speakers.
• Connection between external devices and the console is unstable.
• I cannot select a connected device or find a connected HDMI device.
• I want to output sound from headphones and console speakers, or from Bluetooth speaker and console
speakers at the same time.
No sound from the console while using the casting feature.
• Check if Mute mode is set to On. If so, press the mute button on your remote to restore the sound. If not,
turn up the volume.
•
Check if Speaker is selected at > Settings > Display&Sound > Audio Output.
• Check the network status. If the network signal is weak or low, there may exist a sound delay between the
console and the mobile device. For specific information please refer to Troubleshooting > Network Issues
in this manual.
I cannot mirror the screen or cast the content of my mobile device or PC
on the console.
•
Check if your console supports Screen Sharing/Content Sharing at > Apps > Connections Tips >
Screen Sharing/Application Sharing.
• Some console models may not support Content Sharing.
•
For iPhone, iPad, or Mac, use AirPlay to share content on the console. Check if your console supports
AirPlay at > Apps > Connections Tips > Airplay. Some console models may not support AirPlay.
•
Check if Content Sharing is turned on. Press > Settings > System > Advanced System > Content
Sharing.
• Make sure that the console and the mobile device are connected to the same network.
• Check if the content that you are playing is copyrighted. Some copyrighted files may not be cast to the
console.
• Check the network status. Casting failure may result from weak or low signal strength. For specific
information please refer to Troubleshooting > Network Issues in this manual.
• Exit and re-enter Screen Sharing/Content Sharing in case that there is a software bug.
The console cannot be connected to my soundbar, Bluetooth wireless
headphones or speakers.
• Check if the Bluetooth device is compatible with the console.
• Check if connection cable or cable connector is damaged.
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Troubleshooting
•
Check if the Bluetooth is turned on at > Settings > Remotes & accessories > Bluetooth.
•
Turn off and restart Bluetooth at > Settings > Remotes & accessories > Bluetooth.
Connection between external devices and the console is unstable.
• Check if the connection cable is securely connected to the console and soundbar.
• When the external device and the console are connected via wireless, make sure that there are no
obstacles between them.
• Make sure that the distance between the Bluetooth device and the console is within 10 metres.
• Check if the Bluetooth device is powered on or its battery is fully charged.
• Check Bluetooth module specifications. Make sure that the frequency range of Bluetooth devices is not the
same as other electric appliances, otherwise Bluetooth devices may be affected.
I cannot select a connected device or find a connected HDMI device.
•
Press / button on your remote control to select the corresponding input source. For example, if you
connect HDMI cable to HDMI 1 port, please select HDMI 1 as the input source on console.
• Check if the external device is powered on.
• Check if connection cable or cable connector is damaged.
• Check if the cable is securely connected.
• Check if the external device is compatible with the console.
I want to output sound from headphones and console speakers, or from
Bluetooth speaker and console speakers at the same time.
•
If you connect wired headphones to the console, press button on your remote control to select
Settings > Display & Sound > Audio Output to choose Wired Headphone.
•
If you want to connect bluetooth headphones/bluetooth speaker to the console:
a. Turn on bluetooth at > Settings > Remotes & accessories > Bluetooth.
b. Connect your bluetooth headphones/bluetooth speaker and set the external device as BT Headphone
in Settings > Display & Sound > Audio Output > Bluetooth Speaker.
c. Press button on your remote control, select Settings > Display & Sound > Audio Output to
choose Speaker.
HDMI & CEC Issues
Choose the issue your console occurs.
• I want to turn the console and external device off or on at the same time.
• I want to disenable HDMI & CEC function.
• An external device cannot be controlled by using the console's remote control.
Note:
• If the connected HDMI device may not support HDMI & CEC control, the feature may not work.
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Troubleshooting
I want to turn the console and external device off or on at the same time.
• Confirm that the external device is HDMI & CEC compatible and the HDMI & CEC feature of the connected
device is turned on. For specific information, please refer to the user manual with the external device.
• Check whether HDMI & CEC feature of your console is turned on or device auto power off and device auto
power on are enabled. For specific information please refer to Connecting to External Devices > Remote &
Accessories > Use HDMI & CEC in this manual.
I want to disenable HDMI & CEC function.
•
To turn off the HDMI & CEC feature of your console, press button on your remote control and select
Settings > Channels & Inputs > External Inputs > HDMI control. Set HDMI control to Off.
An external device cannot be controlled by using the console's remote
control.
• Check whether there is an issue with your remote control. For specific information please refer to
Troubleshooting > Remote Control Issues in this manual.
• Check whether the power cable of the external device is properly connected and the HDMI cable
connection between the external device and the console is secure. Please use a HDMI cable of standard
specification and make sure the cable is not damaged.
• Confirm that the external device is HDMI & CEC compatible and the HDMI & CEC feature of the connected
device is turned on. For specific information, please refer to the user manual with the external device.
•
Check whether HDMI & CEC feature of your console is turned on. Press button on your remote control
and select Settings > Channels & Inputs > External Inputs > HDMI control. Set HDMI control to
On.
• Some menu of the HDMI & CEC compatible device may not be available for use.
• Some buttons on the remote control may not work. You can try the external device's remote control.
Voice Service Issues
Before you perform the following solutions, please note that:
• Make sure your console is turned on. The console cannot respond in standby mode.
• If you have just turned on the console, please wait a while until the console's setup is ready.
• Your voice should be clear and recognizable. If the voice is too loud or too low, this may result in a failure.
• Please say your command and wait the device to respond.
• When the console is connected with external devices, the performance of voice service may be affected.
Voice button on remote control doesn't work.
• Check the status of your remote control. For specific information please refer to Troubleshooting > Remote
Control Issues in this manual.
• Keep the remote control within 3 metres from the console.
• Change account or log out of the account.
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Troubleshooting
Media Files
Some files are interrupted during playback./Some files can't be played.
Most files can be played back, but you might experience problems with the console or the files.
• First check if there are problems with files.
a. The files are not corrupted. After you have saved files to a storage device (a USB flash drive) from PC,
please eject the storage device first before you disconnect it from PC.
b. The format of files that can be played depends on the codec and driver of the console. For example,
high-bitrate or high-resolution files may not be played back smoothly or can't be played. For more
information about the supported codecs, please refer to Entertainment > Media > Media Format List in this
manual.
• Then check if there are problems with console.
a. Make sure the memory is sufficient. If the memory is full, clear cache and play the file again.
b. Make sure the cable connected to the console and the external device is not loose or disconnected.
Other Issues
Choose the issue your console occurs.
• The console automatically turns on or off by itself, or the console cannot be turned on or off.
• System update cannot be completed.
• Some features of the console do not work after the system update.
• The settings are lost and need re-configure every time when the console is turned on.
• I want to sign out my account or delete account usage data.
• The console is hot.
• I can hear the voice-over of the console on-screen menu or contents.
The console automatically turns on or off by itself, or the console cannot
be turned on or off.
When the console is under configurations, such as Remove User Data or Reset to Factory Default, the
console will retart by itself. This is normal.
Turns off by itself
• Check if the power cord is connected to AC outlet. Disconnection will let the console shut down.
• Check if Sleep Timer, Power Off Timer or Auto Sleep is set. These features will help the console to
automatically turn off at the specified time.
Press button on your remote control and select Settings > System > Power & Energy. Please
find these features in Power & Energy.
• Check if CEC Control is enabled. When CEC control is enabled and HDMI & CEC compatible external
devices are turned off, the console will enter the standby mode.
Press button on your remote control and select Settings > Channels & Inputs > External Inputs
> Device auto power off.
Turns on by itself
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Troubleshooting
• Check if Power On Timer is enabled. This feature will help the console to automatically turn on.
Press button on your remote control and select Settings > System > Power & Energy > Power >
Power On Timer.
• Check if TV Auto Power On is enabled. This feature will help the console to automatically turn on when
HDMI & CEC compatible external devices are turned on.
Press button on your remote control and select Settings > Channels & Inputs > External Inputs
> TV auto power on.
Cannot be turned on
• Check if the power cord is connected to AC outlet. You can unplug the console power cord from AC outlet
and re-plug it after 60 seconds.
• Try to turn on the console with the remote control. Press the power button on the remote control and
check if the console turns on. If you cannot turn on the console with the remote control, please refer to
Troubleshooting > Remote Control Issues in this manual to troubleshoot.
• Try to turn on the console with the power button on the console. Press the power button and check if the
console turns on.
Cannot be turned off
• When the console cannot be turned off with the remote control, the remote control may not work. Please
refer to Troubleshooting > Remote Control Issues in this manual to troubleshoot.
• Try to press the power button on the console to turn it off. For some models, press the power button on the
console to display the on-screen menu, and press the button again to move the focus to Power off to turn
off the console.
• If the console cannot be turned off by pressing the power button on the console, disconnect the power cord
from the AC outlet.
System update cannot be completed.
The software update takes a couple of minutes. Please wait a while.
• Check whether there are network issues with your console. Try to upgrade again when network issues are
fixed.
• Restart your console then try to perform system update.
• If the issue persists, you can upgrade the software using a USB drive. For specific information please refer
to Settings Overview > Support > System Update in this manual.
Some features of the console do not work after the system update.
• See Troubleshooting > Troubleshooting Guide > Restart or reset your console in this manual.
The settings are lost and need re-configure every time when the console
is turned on.
• Make sure that you didn't factory reset the console before. Factory reset will erase all the settings.
• Make sure that you didn't remove user data before. This operation will clear relative settings.
• Make sure that the console is not in store mode. When the console is in store mode, console settings will
be reset every few minutes.
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Troubleshooting
• Check if you have updated the software recently. The system may be unstable after the console is
upgraded.
• When you turn off the console, some settings will be automatically switched off.
I want to sign out my account or delete account usage data.
1.
Press button on your remote control and select Account in the navigation bar on the Home
screen.
2. Select Manage accounts > Remove.
Note:
• This setting will completely delete your usage data, bluetooth equipment management information, device
name, etc.) and the data cannot be restored.
• The console will restart after you confirm to clear data.
The console is hot.
• This is normal because it generates heat when you use the console for a period of time, but the heat does
not affect the console's functionality. As long as the console runs normally, you don't need to worry.
• We recommend you to place the console in a proper ventilation for air circulation. If you find that the
console is too hot, you can try to turn off the console.
I can hear the voice-over of the console on-screen menu or contents.
•
The voice-over is due to the enabling of Voice Guide. To turn off Voice Guide, press button on your
remote control and select Settings > System > System sounds and turn System sounds off. This
function may not be applicable in some models/countries/regions.
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