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Guide - Page 6

For K11220. Also, The document are for others Kohler models: K-1109, K-1109-H, K-1109-HL, K-1109-HR, K-1109-LA, K-1109-NG, K-1109-RA, K-1109-Y2, K-1109P, K-1109P-LA, K-1109P-RA, K-1109P-Y2, K-1122-H, K-1122-HL, K-1122-HR, K-1122-LA, K-1122-RA, K-1124, K-1124-H, K-1124-HL, K-1124-LA, K-1124-RA, K-1151, K-1151-HL, K-1151-HR, K-1151-LA, K-1151-RA, K-1151P-HL, K-1151P-HR, K-1151P-LA, K-1151-P-RA, K-1357, K-1357-H, K-1357-HL, K-1357-HR, K-1357-LA, K-1357-RA, K-1357P, K-1357P-LA, K-1357P-RA, K-1357P-Y2

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One-Year Warranty (cont.)
3. Through its authorized distributors, Kohler Co. promises to repair the defective product or provide a new
replacement or an equivalent model (in those cases that the model has been discontinued) when the product
is beyond repair, without any charge to the consumer.
4. The time of repair will not exceed six (6) weeks commencing on the date the product is received.
5. It is recommended that the consumer save the invoice or receipt as additional protection, as it may
substitute the warranty in the case that there is a discrepancy in the validity of the warranty.
EXCEPTIONS AND RESTRICTIONS
The Warranty will not be valid in the following cases:
1. When the product is not operated in accordance with the instructions concerning use and operation set
forth in the owner’s manual or installation instructions, and when the recommendations and warnings
included are not observed.
2. When the product has been modified or dismantled partially or totally; or has been used in a negligent
fashion and as a consequence has suffered damages attributable to the consumer, individual, or hardware not
authorized by Kohler Co.
3. This warranty does not cover the damages as a result of disaster such as fire or acts of God, including
flooding, earthquake, or electric storms, etc. To obtain a list of distributors in your area where you can
exercise your rights under this warranty, please call 001-877-680-1310.
KOHLER CO., KOHLER, WI 53044 U.S.A.
IMPORTER:
INTERNACIONAL DE CERÁMICA, S.A.B. DE C.V.
AV. CARLOS PACHECO NO. 7200
CHIHUAHUA, CHIH., MEXICO C.P. 31060
TEL: 52 (14) 29-11-11
Troubleshooting
This troubleshooting guide is for general aid only. A Kohler Authorized Service Representative or qualified
electrician should correct any electrical problems. For warranty service, contact your dealer or wholesale
distributor.
Symptoms Probable Causes Recommended Action
1. Whirlpool does not
start/stop.
A. No power to pump motor. A. Set/Reset GFCI or RCD breaker;
check wiring. If the problem
persists, refer to installer/dealer.
B. Air actuator does not work. B. Check air tube connections. Replace
air actuator. Refer to
installer/dealer.
C. Pump motor does not work. C. Replace pump motor. Refer to
installer/dealer.
2. Motor starts, but all jets
are not functioning.
A. Jet is closed. A. Rotate jet trim counterclockwise to
open.
B. Jet not installed correctly. B. Reinstall jet; check for O-ring
damage.
C. Jets are blocked. C. Remove blockage.
1010997-5-H 6 Kohler Co.
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