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21sharkclean.co.uk20 sharkclean.co.uk
Vacuum is not picking up debris. No suction or light suction. Third indicator light on hand vacuum is
solid yellow.
(Refer to Checking for Blockages section for more information.)
1� Dust cup may be full; empty dust cup�
2� Check floor nozzle for blockages; clear blockages if required�
3� Remove any string, carpet fibres, or hair that may be wrapped around the brushroll�
4� Check connection between hand vacuum and wand for blockages; clear blockages if required�
5� Check filters to see if they need cleaning� Follow instructions for rinsing and completely air-drying
the filters before reinstalling them�
Vacuum lifts area rugs.
1� Make sure you are not engaging Boost mode� Take care when vacuuming area rugs or rugs with
delicately sewn edges�
2� Turn o the unit to disengage from the carpet, then restart�
The brushroll in the floor nozzle doesn’t spin.
1� Immediately turn o the vacuum� Remove any blockages before turning the vacuum back on� Make sure
the hand vacuum is tilted back far enough for the brushroll to engage while in use�
2� If the floor nozzle has headlights and they are not illuminated, there is a connection issue between the
hand vacuum, wand, and nozzle� Try detaching the parts, then reconnecting them�
Vacuum turns o on its own.
There are several possible reasons for the vacuum turning o on its own, including blockages, battery
issues, and overheating� If vacuum turns o on its own, perform the following steps:
1� Turn on the vacuum and check the battery indicator lights on the hand vacuum� If recharging is needed,
make sure vacuum power is o placing it on the charging dock�
2� Empty dust cup and clean filters (See the Cleaning the Dust Cup and Filter section)�
3� Check wand, accessories, and inlet openings and remove any blockages�
4� Allow unit and battery to cool for at least 45 minutes, until they return to room temperature�
5� Press the On/O switch to restart the vacuum�
Battery Indicator Lights on hand vacuum are flashing.
• Nozzle Ring Light flashes red (Fig� A): Nozzle clog�
(See the Maintaining Your Vacuum section�)
Contact Customer Service on +44 (0)800 862 0453
if you experience any of the indications listed below:
• ECO and BOOST LEDs are flashing (Fig� B):
Overcurrent or short�
• All LEDs except ECO are flashing (Fig� C):
Motor is overheating�
• All LEDs except ECO and DETECT are flashing
(Fig� D): Overspeed�
• All LEDs except BOOST and DETECT are flashing
(Fig� E): Communication�
• DETECT and BOOST LEDs are flashing (Fig� F): There
may be an electrical problem with the nozzle�
• DETECT and UI RING are flashing (Fig� G): Debris
Detect Error� Wipe debris detect sensor�
• HEADLIGHTS and DETECT LEDs are flashing (Fig� H):
Edge Detect Error�
MAINTAINING YOUR VACUUM
TROUBLESHOOTING
WARNING: To reduce the risk of shock and unintended operation, turn o
power and remove the battery before servicing.
NOTE: If vacuum still does not operate properly, contact Customer Service on +44 (0)800 862 0453
If you run over a hard or sharp object or notice a noise change while vacuuming, check for
blockages or objects caught in the brushroll�
Checking for Blockages in the
Hand Vacuum:
1. Turn o the vacuum�
2. Remove the hand vacuum from the
wand�
3. Check all intake openings to the
dust cup and remove any debris
or blockages�
Checking for Blockages
in the Charging Post:
1. Unplug the dock�
2. Remove the vacuum from the dock�
3. Press the latch on the back of
the charging post and lift the
post away from the dock�
4. Check the end of the charging
post and top of the dock
for any debris or blockages�
Checking for Blockages in
the Wand:
1. Turn o the vacuum�
2. Detach the hand vacuum and
floor nozzle from the wand�
3. Check both ends of the wand for
blockages and debris�
4. Clear away any debris or
blockages�
Checking for Blockages in the Dock:
1. Unplug the dock�
2. Remove the vacuum from the
dock�
3. Remove the dust bin from the
dock�
4. Check the exit for any debris
or blockages�
Checking for Blockages in the
Floor Nozzle:
1. Turn o the vacuum�
2. Detach the wand from the floor
nozzle�
3. Press the brushroll release
button and slide the brushroll
out of the nozzle�
4. Clear any blockages and release
any debris from the brushroll
and floor nozzle�
5. Slide the brushroll back into the
nozzle, ensuring everything is
lined up and in place�
CHECKING FOR BLOCKAGES IN THE VACUUM
CHECKING FOR BLOCKAGES IN THE
AUTO-EMPTY DOCK (IW3000 SERIES)
MAINTAINING YOUR VACUUM
Fig� E Fig� F
Fig� B Fig� C
Fig� D
Fig� A
Fig� HFig� G
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