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FLEXIDOME IP starlight 8000i Troubleshooting | en 37
Bosch Security Systems B.V.
Installation manual
2021-02 | V02 | F.01U.385.211
9 Troubleshooting
9.1 Resolving problems
The following table is intended to help identify the causes of malfunctions and correct them
where possible.
Malfunction Possible causes Solution
Unit does not operate. Power failure. Make sure that the power
supply is working properly.
Faulty cable connections. Do a check of all cables, plugs,
contacts, and connections.
Cabling between camera base
and camera module doesn’t
allow proper closing.
Re-install camera and make sure
that housing closes smoothly.
PTRZ does not work. Cables are not correctly
connected.
Separate camera module from
camera base and make sure
that all cables are properly
connected.
Motors have been used for long
and have overheated.
Pause any lens movement until
motors have cooled down.
Camera parts are out of place
or broken due to transportation.
Please contact your supplier or
system integrator, or go directly
to Bosch Security Systems
customer service.
PTRZ does not work
correctly.
Camera has lost calibration
during transportation.
Reset the PTR in the user
interface to reset the pan, tilt
and roll motors.
Reset the lens in the user
interface to reset the focus and
zoom of the lens.
If that does not work, please
contact your supplier or system
integrator, or go directly to
Bosch Security Systems
customer service.
No connection
established, no image
transmission.
Incorrect unit configuration. Check all configuration
parameters (reset to factory
default if necessary).
Faulty installation. Check all cables, plugs,
contacts and connections.
Wrong IP address. Check the IP addresses (ping).
Faulty data transmission within
the LAN.
Check the data transmission
with ping.
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