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WArrAnty
3-YEAR FULL WARRANTY ON SEPARATELY SOLD CUPS AND
COMPONENTS
1. WHAT IS COVERED.
Vita-Mix Corporation (“Vitamix”) warrants that a cups (“Cups”), Lids, blade
base and seals (collectively and individually referred to as “Component”)
that is purchased separately from a blender motor-base will be free from
defects in material or workmanship and will withstand wear and tear from
ordinary household use for 3 years from the date of purchase. Vitamix will,
within 30 days of receipt of the returned product, repair the failed Cup or
Component free of charge. If, in Vitamix’s sole discretion, the failed Cup or
Component cannot be repaired, Vitamix will elect to either (A) replace the
Cup or Component free of charge or (B) refund the full purchase price to the
owner, unless Vitamix receives prior written notice of the owner’s preference.
2. WHAT IS NOT COVERED.
This Warranty applies only to owners for ordinary household use. This
Warranty does not cover cosmetic changes that do not aect performance,
such as discoloration or the eects of the use of abrasives or cleaners or food
build up. This Warranty is only valid if the Cup and/or Component is used in
accordance with the instructions, warnings and safeguards contained in the
owner’s manual.
Grinding certain herbs and spices in the container/cup will result in cosmetic
marring of the container/cup and may cause the blades to wear prematurely.
Traces of sand, coarse gritty and abrasive herbs will also cause the blades
to wear prematurely. Herbs may contain volatile oils, cause the container/
cup to retain the oils and cause permanent discoloration. Your container/
cup and blades are not covered under the Vitamix warranty under these
circumstances.
Vitamix will not be responsible for the cost of any unauthorized warranty
repairs.
REPAIR, REPLACEMENT OR REFUND OF THE PURCHASE PRICE ARE THE
EXCLUSIVE REMEDIES OF PURCHASER AND THE SOLE LIABILITY OF
VITAMIX UNDER THIS WARRANTY. NO EMPLOYEE OR REPRESENTATIVE
OF VITAMIX IS AUTHORIZED TO MAKE ANY ADDITIONAL WARRANTY
OR ANY MODIFICATION TO THIS WARRANTY WHICH MAY BE BINDING
UPON VITAMIX. ACCORDINGLY, PURCHASER SHOULD NOT RELY
UPON ANY ADDITIONAL STATEMENTS MADE BY ANY EMPLOYEE OR
REPRESENTATIVE OF VITAMIX. IN NO EVENT, WHETHER BASED ON
CONTRACT, INDEMNITY, WARRANTY, TORT (INCLUDING NEGLIGENCE),
STRICT LIABILITY OR OTHERWISE, SHALL VITAMIX BE LIABLE FOR
ANY SPECIAL, INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES,
INCLUDING, WITHOUT LIMITATION, LOSS OF PROFIT OR REVENUE.
Some states do not allow limits on warranties. In such states, the above
limitations may not apply to you. Outside the U.S.A. and Canada, other
warranties may apply.
3. WHAT VOIDS THIS WARRANTY.
Abuse, misuse, negligent use, alteration of the Cup or Component or motor
base, exposure to abnormal or extreme conditions, or failure to follow the
operating instructions, will void this Warranty.
The Warranty is also void if repairs to the machine, Cup, Component or motor
base are performed by someone other than Vitamix or an authorized Vitamix
Service Provider or if any part subject to this Warranty is used in combination
with a motor-base or container that is not expressly authorized by Vitamix.
4. HOW TO OBTAIN RETURN AUTHORIZATION UNDER THIS
WARRANTY.
In the event the Cup or Component needs service or repair, please call Vitamix
Customer Service at 1.800.848.2649. You will be asked to provide a date of
purchase and proof of purchase for any product that has not been registered
with Vitamix. For product subject to this Warranty you will be provided with a
return authorization number, up-to-date shipping instructions and a pre-paid
return pick up label. Vitamix will pay standard shipping costs on the return of
a Container or Container Component for warranty service and repair and for
return shipment of the product to you after the warranty repair or replacement.
Purchaser is responsible for the costs of special shipping requests. Within the
U.S.A. and Canada, this Warranty is honored directly through the Vita-Mix®
Corporation. For a list of Vitamix Distributors, visit https://www.vitamix.com/
vr/en_us/international-support.
You will be deemed to have accepted the returned product “as is” upon
delivery unless you notify Vitamix of any problem, including shipment
damage, within 48 hours of delivery.
United States Canada México
Vita-Mix® Corporation Vita-Mix® Corporation Vita-Mix Electrodomésticos, S. de R.L. de C.V
8615 Usher Road 200-1701 Shepherd Street East Artemio del Valle Arizpe No. 16, Piso 2
Cleveland, Ohio 44138-2199 Windsor, Ontario N8Y 4Y5 Col. Del Valle, Del. Benito Juárez
1.800.848.2649 1.800.848.2649 Ciudad de México 03100 México
Tel:(+52) 55 4738 6258
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