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21
If your problem is not listed, please contact Customer Support (see page 27).
Problem Possible Solution
Humidifier makes a loud or
unusual noise.
Make sure the water tank is properly in place (see Getting Started,
page 8).
Set mist level to a lower setting.
Empty the base chamber. Refill the water tank (not the base chamber)
and place the water tank properly onto the base.
The humidifier may be malfunctioning. Stop using the humidifier and
contact
Customer Support (see page 27).
Water leaks from the humidifier.
Make sure the silicone sealing ring around the water outlet valve
is secure.
Avoid running the humidifier in a room with over 60% relative humidity.
Do not shake the humidifier.
Make sure to place the humidifier on a flat, level surface.
Check the water tank for leaks. If there are leaks, contact Customer
Support
(see page 27).
Condensation forms around
humidifier or windows.
humidifier, or open a door or window to the room.
Humidity may be too high. Turn down the mist level, turn off the
Mold grows inside the humidifier.
Clean the water tank and base chamber regularly
(see
Care & Maintenance, page 15).
is red.
Fill the water tank.
Place the water tank properly on the base.
Clean the water filter (see page 15) or replace it with a new one. To
request a new water filter, contact
Customer Support (see page 27).
Essential oil has little or no smell.
Make sure you’ve added 10
15 drops of oil into the base chamber. For
best results, use pure essential oil.
Display shows an incorrect
humidity percentage.
to a room smaller than 107
The room may be larger than the humidifier’s effective range. Move
290 ft² / 10 27 m².
humidifier and allow the sensor to air dry. Make sure the nozzle is facing
Moisture may have built up inside the humidity sensor. Turn off the
away from the sensor so that mist does not settle on the sensor (see
diagram in Getting To Know Your Smart Humidifier, page 5).
Display shows Error Code “E1”.
The humidifier is malfunctioning. Contact
Customer Support
(see page 27).
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