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Scanning
Scan quality problem
Scanned image have streaks or it is dirty.
Cause What to do
Glass surface of the scanner is dirty. Clean it with a soft dry lint-free cloth.
If the glass surface is stained with grease or some other
hard-to-remove material, use a small amount of glass cleaner with
a soft cloth to remove it. Wipe off all remaining liquid. See
“Cleaning the Scanner Glass (for Scanning Models Only)” on
page 46 for details.
Paper Handling
Paper loading or feeding problems
The printer does not load single-sheet paper or does not feed it properly.
Cause What to do
Single-sheet paper is not loaded properly. See “Loading Single Sheets” on page 24 for instructions on loading
single-sheet paper.
Paper is creased, old, too thin, or too thick. See the “Paper/Media” on page 75 for information about the
printable paper and use new, clean sheets of paper.
The printer does not fully eject a single sheet.
Cause What to do
Paper is too long. When the printer is in the PR2 mode, see “Clearing a Paper Jam” on
page 58 for instructions on ejecting paper. When you are in the
WNI4915 or EPSON Mode, press the F1/Eject button. When you
are in IBM4722 mode, press the Offline button and then the F1/
Eject button. Make sure the page length of your paper is within the
range specified for single-sheet paper in “Paper/Media” on
page 75. Also check and adjust the paper size setting in your
application or printer driver. Contact your administrator for help.
The printer does not load passbook or does not feed it properly.
Cause What to do
PLQ-50/PLQ-50CS/PLQ-50M/PLQ-50CSM/PLQ-50CSK User’s Guide
Troubleshooting 57
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