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7
Troubleshooting
Problem Reasons Solution
Not blowing air
• Power is not turned on
• Timer fulfilled
• Unit is broken/defective
• Turn on power, check power
connection
• Switch off Timer mode
• Contact Sunpentown
Unit will not turn off
• "On/Off" button not pressed
• Unit is broken/defective
• Press the “On/Off” button
• Contact Sunpentown
Unit makes noise
• There are objects in it
• No water in water tank
• Faulty motor
• Air wheel/fan is loose
• Take off rear panel and filter net,
remove foreign object(s)
• Add water
• Contact Sunpentown
• Contact Sunpentown
Not humidifying
• Water level low/empty
• Faulty water pump
• Add water to Maximum level
• Contact Sunpentown
No swing
• “Swing” button not pressed
• Faulty leaf motor
• Press the “Swing” button
• Contact Sunpentown
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