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8.1 What to do if...
Problem Possible cause Solution
The appliance does not operate. The appliance is switched off. Switch on the appliance.
The mains plug is not connected
to the mains socket correctly.
Connect the mains plug to the
mains socket correctly.
There is no voltage in the mains
socket.
Connect a different electrical ap‐
pliance to the mains socket. Con‐
tact a qualified electrician.
The appliance is noisy. The appliance is not supported
properly.
Check if the appliance stands
stable.
The compressor operates contin‐
ually.
Temperature is set incorrectly. Refer to "Control panel" chapter.
Many food products were put in
at the same time.
Wait a few hours and then check
the temperature again.
The room temperature is too
high.
Refer to "Installation" chapter.
Food products placed in the ap‐
pliance were too warm.
Allow food products to cool to
room temperature before storing.
The door is not closed correctly. Refer to "Closing the door" sec‐
tion.
Door is misaligned or interferes
with ventilation grill.
The appliance is not levelled. Refer to installation instructions.
Door does not open easily. You attempted to re-open the
door immediately after closing.
Wait a few seconds between
closing and re-opening of the
door.
The lamp does not work. The lamp is defective. Refer to "Replacing the lamp"
section.
There is too much frost and ice. The door is not closed correctly. Refer to "Closing the door" sec‐
tion.
The gasket is deformed or dirty. Refer to "Closing the door" sec‐
tion.
Food products are not wrapped
properly.
Wrap the food products better.
Temperature is set incorrectly. Refer to "Control panel" chapter.
Appliance is fully loaded and is
set to the lowest temperature.
Set a higher temperature. Refer
to "Control panel" chapter.
Temperature set in the appliance
is too low and the ambient tem‐
perature is too high.
Set a higher temperature. Refer
to "Control panel" chapter.
26 ENGLISH
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