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![](https://files.manualsfile.com/21301726-02135-003/bg1a.png)
AXISS3008Recorder
Troubleshooting
2.Checkthatyouareconnectedtotheinternet.
3.Checkthatthenetworkisworking.
4.Checkthatthecamerasareconnectedtothesamenetworkasthecomputer,unlessyouareremote.
Stillnotworking?
5.Makesurethatyourcameras,recorderandAXISCompaniondesktopapphavethelatestrmwareandsoftwareupdates.
SeeUpgradermwareonpage26.
6.RestarttheAXISCompaniondesktopapp.
7.Restartyoucamerasandrecorder.
Stillnotworking?
8.Makeahardresetonthecamerasandtherecorder,tocompletelyputthembacktofactorydefaultsettings.
SeeHardresetarecorderonpage26.
9.Addtheresetcamerastoyoursiteagain.
Stillnotworking?
10.Updateyourgraphicscardwiththelatestdrivers.
Stillnotworking?
11.SaveasystemreportandcontactAxistechnicalsupport.
SeeSaveasystemreportonpage27.
Upgradermware
Newrmwareupdatesbringyoutothelatestandimprovedsetoffeatures,functions,andsecurityenhancements.
1.Gototheleaderdevicewebpage.
2.GotoSystem>MaintenanceandclickUpgradeunderFirmwareupgrade.
3.Followtheinstructionsonthescreen.
Hardresetarecorder
WARNING
Movetherecorderverygentlywhileitisswitchedon.Suddenmovesorshocksmaydamagetheharddrive.
WARNING
Ahardresetwillremovethesavedencryptionpasswordfortheharddrive.Failuretoremembertheencryptionpasswordfor
anencryptedharddrivewillresultinpermanentlossofallrecordings.
Note
Ahardresetwillresetallthesettings,includingtheIPaddress.
1.Switchofftherecorder:
Pressthepowerbuttononthefrontoftherecorderfor4-5secondsuntilyouhearabeep.
2.Waituntiltherecorderisswitchedoff,thenturnitovertoaccessthecontrolbutton.
26
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