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Shure Incorporated
25/32
Charge Case Update Tip: For best results, before updating make sure that the MoveMics are docked inside the charge case
and fully charged. Connect the charge case to your device using the correct Lightning or USB cable. The charge case flashes
amber to indicate that the firmware update is in progress.
If you run into problems updating the firmware, new versions of the firmware can be uploaded and installed using the Shure
Update Utility.
Troubleshooting
Issue Solution
Mic no longer paired to
MOTIV
Mic may unpair if it sits idle and is not being used, is placed back into the case or if the
phone enters sleep mode. Close and reopen the app. The microphones will automatically
attempt to re-pair.
Tap the Add Mic icon to repair. You'll know that the connection is secure when the micro
phone name is visible in the status bar.
If you are still experiencing pairing issues, tap the microphone icon and select Forget.
Then follow pairing instructions with this clean start.
Microphone is paired, but the
audio meter does not register
a signal.
Edit the privacy setting for your recording device under SETTINGS > PRIVACY > MICRO
PHONE to give MOTIV permission to use the microphone.
Audio sounds bad or distant
To ensure that you are receiving audio from the MoveMic and not a built-in microphone,
confirm that the MoveMic is connected. You'll know that the connection is secure when
the microphone name is visible in the app.
If you are using the hardware receiver, ensure that your cable connections are secure.
Audio is distorted
Use the audio meter to ensure that volume peaks are within the target range (the gray
area). If the level reaches the red peak indicator of the input meter, tap the input meter to
access mic gain and turn the gain down with the slider.
Audio is not in sync with
video
Switch to a lower frame rate or resolution size. You might achieve better performance with
a less system intensive frame rate.
Recording stops due to over
heating
MOTIV Video recording application responds to device overheating by disabling the me
ter and waveform display. If device continues to overheat, MOTIV will save your recording
and shut down. Ensure that your device has cooled down before starting a new recording.
Unable to share file
If a file is too large to be shared, there are a couple options for reducing file size.
Convert your file to a compressed file format.
Connect your mobile device to your computer and use file transfer, like iTunes, to down
load the file to your desktop.
Split your track in two, export both files and recombine them using audio editing software.
General troubleshooting
Ensure that the microphones and device are all charged.
Ensure that MOTIV is updated to the most current version.
Make sure that your phone's operating system is updated to the most current version.
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