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69
The remote
control does
not work
properly
• When using the remote control, point it at the front of the product.
• Use the remote control within a 7-m (23 ft) radius of the product.
• Replace the batteries with new ones as needed.
The Auto
Power
function does
not work
• Check connection to external devices (ex. set-top box, portable device,
Bluetooth device).
LG Sound Sync
does not work
• Check whether your TV supports LG Sound Sync.
• Check if the TV is properly connected to the product via an optical cable.
- Press the Settings button on the TV remote control to check if the function
is turned on in [LG Sound Sync].
The product
volume is low
• Check the following and change the settings accordingly.
- Run the LG Soundbar app, tap the Settings
button on the first screen,
and change the [DRC] function to [Off] on the [Sound Settings] menu.
- When the product is connected to a TV, press the Settings button on the
TV remote control, select the [Speaker] menu, and change the [Digital Sound
Output] setting from [PCM] to [AUTO] or [BITSTREAM].
- If the product is connected to a playback device such as a DVD player or
Blu-ray disc player, go to the connected device's Settings menu. Change the
[Digital Sound Output] setting from [PCM] to [PRIMARY PASS-THROUGH] or
[BITSTREAM]. Set the [DRC] of the connected device to [OFF].
- If the product's Night Time mode is on, turn it off by pressing the Settings
button and Left/Right and then Up/Down.
The product
fails to
recognize a
USB storage
device
• The product may not support the file format of the USB storage device. Format
the USB storage device and reconnect it. When formatting, refer to the USB
storage device formats supported by the product and select an appropriate file
format. ([ See “Connecting to a USB Storage Device” on page 45.)
A Bluetooth
device cannot
be paired
• Press the Settings button on the Bluetooth device and check whether the
Bluetooth function is enabled. If Bluetooth is enabled, turn it off and on, then
try again.
• Remove any obstacles between the product and the Bluetooth device.
• Bluetooth pairing (connection) may not work properly depending on the
Bluetooth device type or the surrounding environment.
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