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12
TROUBLESHOOTING
PROBLEM POSSIBLE CAUSE SOLUTION
Unit will not operate
• It could be caused by the
power supply or the filter
chamber not being closed
completely.
• Check the power connection
• Ensure the filter chamber is
closed completely.
Reduced airflow
• The air vents are clogged
• Filters need replacing
• Make sure side intakes or the
front outflow areas are not
blocked or obstructed
• Replace the filters
Excessive noise
• The equipment is placed on
a rough surface
• The filter is attached
improperly
• The plastic bag of the filter
hasn’t been removed yet
• Place the equipment on a
stable, level and flat surface
• Check that the filter is
placed correctly
• Ensure that the plastic cover
is removed from the filter
The indicator on the right side
of the panel is on
• The electric machine or the
sensor malfunctions
• Please call MedifyAir for
technical support
Please refer to the troubleshooting methods below when the malfunction indicator light is on.
If you encounter any other problem that doesn’t figure on the list above, please directly call Customer Service
at 888-258-1008.
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