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Hikvision is an arrangement of creative minds and talents working in harmony to bring the most advanced solutions to the security industry. Much like our surveillance technologies that operate as part of
a larger infrastructure, our teams collaborate to create an ensemble that is greater than the sum of its parts. There is an artistry that goes into becoming the world’s leading supplier of video surveillance
equipment. We call this the Art of Video Surveillance.
HIKVISION UNAUTHORIZED DISTRIBUTORS POLICY
Hikvision USA and Hikvision Canada sells products only through
authorized distributors. We value our industry partners and are
proud of the relationships we have developed to help expand the
use of our innovative technology products and solutions. These
authorized distributors have committed to serve as a link in the
Hikvision USA and Hikvision Canada value chain by providing
excellent pre- and post-sale customer service, including full
rmware and sales engineering support.
Not every distributor advertising Hikvision products has
been authorized by Hikvision USA and Hikvision Canada to
advertise or sell those products. We warn potential customers
against purchasing these “gray market” products from
unauthorized distributors. Unauthorized distributors may be
selling counterfeit, used, or damaged product. Much of the
products sold by unauthorized distributors have been altered
with modied rmware. Since this means that it is no longer
in original factory condition, Hikvision warranty is void, per
company policy.
We warn potential customers against purchasing from
unauthorized distributors. Purchasing through authorized
Hikvision USA and Hikvision Canada distributors ensures
that you receive the benets of technical support, project
registration, dealer loyalty programs and advance replacement
of any camera, recorder, monitor, video server, or software,
in addition to Hikvision USA and Hikvision Canada’s full
warranty. Additionally, products purchased through authorized
distribution partners have additional features and capabilities
that distinguish the North American offering.
If you have any questions or concerns about the ofcial status
of your Hikvision distributor before your purchase, please
contact Hikvision USA and Hikvision Canada Customer Service
at csr[email protected] to conrm their authorized status.
Thank you for your continued support of our industry-leading
video surveillance products.
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