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PROBLEM POSSIBLE CAUSE SOLUTION
Vacuum cleaner
will not run.
Unplugged at wall outlet. Plug in firmly.
The power button is not pressed
to start the vacuum cleaner.
Press the power button to start the vacuum
cleaner.
Defective wall outlet.
Check with a good appliance or lamp. Be sure
the power cord plug is fully plugged into a
good wall outlet.
The motor is damaged.
Call 1-877-531-7321 (US) / 1-844-608-3081
(CA) for assistance.
Poor job of dirt
pick-up.
The hose or attachments are not
installed correctly.
Check the hose and attachments for correct
installation and ensure they are snapped
firmly in place.
Dust cup is not installed correctly.
Check dust cup for correct installation and
ensure it is snapped firmly in place.
Full or clogged dust cup.
Empty the dust cup (page 18).
There is a clog in the flexible hose
or connection hose of the vacuum
cleaner.
Check and remove all clogs. Follow instructions
on page 24.
Suction control is in open position.
Adjust the suction control to increase suction.
Follow instructions on page 16.
The foam filter or felt filter needs
to be cleaned or replaced.
Clean or replace the foam filter or felt filter.
Follow the foam filter and felt filter cleaning
instructions on page 19-20.
The flexible hose is worn.
Replace the hose assembly. To purchase parts,
call 1-877-531-7321 (US) / 1-844-608-3081
(CA).
The connection hose is worn.
Call 1-877-531-7321 (US) / 1-844-608-3081
(CA) for assistance.
The brushroll is worn.
Call 1-877-531-7321 (US) / 1-844-608-3081
(CA) for assistance.
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Review this table to find do-it-yourself solutions for minor performance problems. Any
service needed, other than maintenance described in this Use & Care Guide, should be
performed by a qualified service agent.
TROUBLESHOOTING
WARNING
Disconnect electrical supply before performing maintenance to the vacuum cleaner.
Failure to do so could result in electrical shock or personal injury.
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